Waleed Resume

8/13/2019 Waleed Resume

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WALEED AHMED

Contact: (92)-322-57-18-757

Address: 100-C Meena Bazar, Attock City, Punjab, Pakistan.

E-mail:[email protected]

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Career Objective:

To obtain a position in your company where I can enhance and maximize my skills, knowledge, quality, assurance,

program development, training experience and be able to contribute success to your company. Where my 1 and

half year of IT related jobs like system analysis, software installing, technical support and writing detail oriented

documents will be of value. I am quick to learn and adapt to new situations, configurations and new technologies.

Summary of Work Experience:

Hamsaya PVT Limited from Aug 2011 - Sep 2012.

Manage Networking.

Software Testing & installation.

Fixing Hardware issues or recommend to administration where appropriate.

Taking monthly backup of servers, individual PCs and Microsoft Outlook.

Installing office applications.

Configuring emails and WI-FI devices.

Help the staff with technical issues.

Providing IT support at remote locations.

Projects

Hamsaya Pvt Limited Lahore

Complete Wi-Fi installation.

AP installation indoor.

Basic network infrastructure planning.

Supported Clients

MAN Enterprises.(Lahore)

MAWA Communications.(Lahore)


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Job Description, Responsibilities, Skills & Duties:

My duties involve training end-users how to use and operate software applications. This position assists

staff with technical support if desktop computers, applications, and related technology. Support includes

specifications, installations, and testing of computer systems and peripherals within established

standards and guidelines. Activities require interaction with application software and OS to diagnose andresolve unique, non-recurring problems. The position utilizes one-on-one consultancy to end users. The

employee in this position also assists in the maintenance and testing of network, servers and associated

equipment. The positions responsibilities require independent analyses, communication and problem

solving. Work is performed with a little supervision and requires initiative and judgment.

Assists staff with the installation, configuration, and on-going usability of desktop computers, peripherals

equipment and software within established standards and guidelines.

Works with vendor support contacts to resolve technical problems with desktop computing equipment

and software.

Works with Help Desk and Network Operations staff as a appropriate to determine and resolve problemsreceived from user/ clients.

Ensure desktop computers interconnect seamlessly with file servers, email servers, application servers,

administrative systems, network printers and other shared devices over the network.

Trains staff on use of hardware and software.

Recommends and / or performs upgrades on systems to ensure longevity.

Assesses functional needs to determine specification.

Responsible for installing Microsoft office applications and help the end user if having problem while

using them.

Have wide knowledge about Hardware and Software applications.

Imaging the operating systems and do the reinstallation with complete hardware and software

applications.

Creating the network and planned how to provide all the services to the end user.

Have knowledge to tracing the technical and hardware problems to troubleshoot them.

Taking Backup of servers, desktops, laptops, & outlook emails.

Debugging/fixing program errors.

Gathering usersrequirements they expect to be available on desktops.

Performing system installation/implementation.

Testing each system components to make sure that it will satisfy users/clients requirements.

Providing technical support in case user encounters technical problems while using system.

Developed and installed operating systems.

Provided assistance at the in-house helpdesk providing technical support by phone and in person to the

facilities staff.

Managing the servers.

Sharing resources.

Network maintenance and management.

Creating and deployment of network as per clients requirement.

Advise the best Technology and solution for customer/clients.


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Providing the complete IT solutions.

Awareness with Mesh Technology.

Responsible for loading new software and systems on existing equipment.

Tested systems to ensure the elimination of bugs or viruses.

Responsible for performing troubleshooting activities prior to the implementation of new systems.

Assisted the technicians with the installation of software, modems and drives. Provided technical telephone support to correct software and hardware problems.

Performed upgrades on existing computer systems.

Able to work independently and efficiently to meet deadlines.

An ability to assess each customer/employees IT knowledge levels

Being good with difficult callers

An ability to think logically

Good analytical and problem-solving skills

Up to date IT and helpdesk skills

An in-depth understanding of the software and equipment your customers/employees are using

Good interpersonal and customer care skills

Good accurate records keeping

Follow up with unsatisfied clients/customers/users to ensure issues are resolved and the customers are

satisfied.

Technology consultancy to suggest client/user best fit and cost effective IT solutions.

Able to adapt new technologies as fast as possible.

Able to create new technologies with the help of presented technologies.

Able to do work as assigned.

Able to process data on computer as fast as possible.

Build a strong relationship with operational and technical department management of our key

customers/clients.

Self motivated, highly ambitious, Trustworthy, Confident, Laborious, Team oriented and Positive attitude.

Area of Expertise:

NetworkingSwitches / Routers / Firewalls.

Windows Active Directory.

VM Ware Technology.

Microsoft Technologies. Web Development.

Windows Servers.


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Education Background:

Masters in Computer Science from Virtual University.

Bachelors in Computer Science from Punjab University.

Intermediate from Fizaia College, Kamra, Pakistan.

Matriculation from Army Public School & College, Attock Cantt, Pakistan.

Certifications:

MCSE.

CCNA.

Others:

Football (Skills); English (elegant); Snooker (Stable)

Reading books, Surfing on Internet, keep myself up to date with latest technology.

Personal Information:

Date of Birth :11th

Feb 1989.

Nationality : Pakistani.

Religion :Islam.

Marital status :Single.

Language :English, Urdu.

Waleed Resume

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