WakeMed Nursing PFCC Rollout

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“Hey there Nurse. Can you tell me something? What is WakeMed Nursing’s

Care Delivery System?”

Could you answer this question if a Magnet Appraiser asked?

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More importantly, could you explain how we use our Care Delivery System every day in our work?

So, we’re here to help!

• Patient & Family Centered Care (PFCC)! • PFCC is our Nursing Care Delivery

System. It’s based on the fact that patients and their families have the right to know everything you know about the patient’s care and condition.

• It’s a partnership to ensure we are meeting the specific and individualized needs of each patient and their families.

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• PFCC is so important that it has its own Institute!

• It is clear that when providers, patients and families work together great things happen:– Quality goes ↑– Safety goes↑– Provider & Patient Satisfaction goes ↑– Costs go ↓

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We must work hard to think about everything from the patient/family perspective!

• If you or someone you love were a patient wouldn’t you want to know.. .– What those X-rays mean?– What are they typing into that computer?– What is that medication they are giving me,

or my loved one, and why? – Why are they talking about me as if I’m not

here?

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What, exactly IS PFCC?

There are 5 Core Concepts of PFCC:• Dignity & Respect• Information Sharing• Collaboration• Participation• Leadership &

Empowerment

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We use PFCC every day!

• We already incorporate PFCC into our nursing practice (though we can always do it better!)

• Here are some examples of PFCC at WakeMed:

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Dignity & Respect

WakeMed nurses listen to and honor patient and family perspectives and choices. We value cultural and personal values and beliefs, and incorporate these as we plan and deliver nursing care.

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Information Sharing

WakeMed nurses share complete and unbiased information with patients and families in ways that are affirming and useful to them. The information is timely and accurate so that patients and families can effectively participate in decisions affecting their care.

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Participation

Patients and families are encouraged and supported in participating in care and decision-making at the level they choose.

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Collaboration

WakeMed nurses collaborate with patients, families, physicians, and staff to develop, implement and evaluate policies, programming, facility design, professional education and the delivery of high-quality clinical care as well as service excellence.

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Leadership & Empowerment

Nurses are leaders, and as such serve as role models for placing patients and families in a position of real power and influence.

We promote a culture of exceptional experiences that includes safe and reliable care of the highest quality.

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Taking the message home. . .

• Could your patients and their families give examples of how you ‘live’ the 5 core concepts of PFCC?

• How about your unit? What specific ways do your colleagues and leaders demonstrate PFCC?

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Thanks to the Team!

• Laura Aiken, MA, MHA• Nicole Creech, BSN• Jodi DeJoseph, BSN,

RNC-NIC• Cicely Hairston, BSN,

RN, CNRN• Dianna Knight, MSN, RN,

NE-BC• Melisa Lovic, BSN, RN• Sarah McIntyre, RN, CEN• Kim Perdue, BSN, RN,

BC

• Kim Perdue, BSN, RN, BC

• Jessica Schmidlin, BSN, RN, CEN

• Becky Scolio• Bethany Shadid, BSN• Karen Skowronski, BSN,

RN, ACM, CCM• Amy Sullivan, BSN, RN-

BC• Elizabeth Woodard, PhD,

RN

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Raleigh, North Carolina

WakeMed Health & Hospitals