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WakeMed Honored with 2013 PRC Awards Several WakeMed departments/units were honored by Professional Research Consultants (PRC) for creating excellent experiences for patients as well as making this organization a better place to work and practice medicine. Annually, PRC gives out their 4- and 5-Star Awards based on client data for patient, employee and medical staff studies as well as patient experience initiativesapplications. The 2013 awards were the result of data collected throughout 2012. They are basedupon the percentage of patients who rated their inpatient or outpatient hospital experience as

“Excellent.” Since 2006, PRC and WakeMed have partnered in conducting ongoing patient surveys to trackpatients’ perceptions of the care they received.

“Whenever our employees are recognized on a national level forthe excellent patient care that they deliver, there is an enormoussense of pride,” commented Tom Gettinger, executive vicepresident and chief operating officer. “On behalf of our entireleadership team, I want to say ‘thank you’ to our staff for theincredible work they do each and every day. Our mission toprovide outstanding and compassionate care to all who seekour services lives through the hands of our dedicated employees. We are very pleased to receive these prestigiousawards from PRC but, more than that, it is rewarding to knowthat our patients leave our facilities feeling so good about the care they have received. After all, our goal is to be a national leader in the patient and family experience, and it's great to see so many of our departments achieve this status.”

Crystal Award WinnerNICU – Raleigh CampusTop: NICU nurses and leaders/executive leadersBottom: Neonatologists and members of the NICU/Neonatology team

Crystal Award Winner

Neonatal Intensive Care Unit - Raleigh Campus

This unit had the highest patient satisfactionscore of any NICU in the country that PRC suveys for 2012. The Crystal Award is given to a department that maintains scores in the100th percentile or has the highest score of any NICU. Our NICU maintains scores in the 90th percentile all year.

5-Star Award Winners

Cath Lab – Raleigh Campus

NICU – Raleigh Campus

Day Surgery – North Healthplex

ENT – North Healthplex

Outpatient Services – North Healthplex*

Imaging Services – Apex Healthplex

Emergency Services – Brier Creek Healthplex

Outpatient Services – Brier Creek Healthplex

Outpatient Rehab – Clayton Medical Park

Outpatient Services – Clayton Medical Park

Imaging Services – Brier Creek Medical Park

These units scored in the top 10 percent – above the 90th percentile for 2012.

4-Star Award Winner

Outpatient Services – Cary Hospital*

This unit scored in the top 25 percent, with scoresbetween the 75th and 90th percentile for 2012.

N E W S F O R E M P L O Y E E S A N D F R I E N D S O F WA K E M E D MAY 2013

WakeMed has received several prestigious awards for excellence in patient care and communityservice, and we wish to thank all employees who helped make these accolades possible.

WakeMed Raleigh Campus & CaryHospital Receive ‘A’ Hospital SafetyScore from The Leapfrog Group

WakeMed Raleigh Campus and WakeMed CaryHospital each received a Hospital Safety Score of ‘A’from The Leapfrog Group, a national nonprofitorganization that works to initiate improvements inthe safety, quality and affordability of health care forall citizens by promoting transparency and value-based hospital incentives. Leapfrog’s Hospital Safety

Score system uses public data that is available through the federalgovernment (and where available from the Leapfrog HospitalSurvey) to grade hospitals on their overall performance inkeeping patients safe from preventable harm and medical errors.Annually, experts analyze the publicly available data using 26evidence-based, national measures of hospital safety and thenscore U.S. hospitals appropriately.

WakeMed Recognized for Support of Wake Early College of Health and Sciences

WakeMed recently received theBusiness and Industry Award inScience, Mathematics andTechnology Education for itssupport of Wake County PublicSchools’ Wake Early College ofHealth and Sciences. The annual

award is given by the North Carolina Science,Mathematics, and Technology EducationCenter (SMT) to an organization that has madean impact on science, technology, engineeringand math (STEM) education and development.

WakeMed helped develop the vision for the Wake Early College ofHealth and Sciences and continues to support the school. TheWake Early College of Health and Sciences allows students to earna high school diploma and associate’s degree in a STEM disciplinein only five years. Students are introduced to more than 700 STEMjob titles at WakeMed through career fairs and mentorships. Theprogram benefits students who are interested in health scienceswhile promoting STEM-related career paths.

Above: Jeanene Martin, senior vice president of HumanResources, accepts WakeMed’s award for support of the WakeEarly College of Health and Sciences from David B. Simpson, Jr.,P.E., president & CEO of Simpson Engineers & Associates, P.C., adirector for the North Carolina Science, Mathematics andTechnology Education Center.

WakeMed Receives Prestigious Recognition from AHA/ASAGet With The Guidelines

Being honored for excellent patient care is the best recognition a hospital can receive,and this April, WakeMed once again received that recognition from the American HeartAssociation (AHA) and the American Stroke Association (ASA) as we accepted severalof their coveted Get With The Guidelines® (GWTG) awards. These awards recognizehospitals nationwide for their success in using GWTG to improve quality of care for

heart disease and stroke patients. WakeMed earned the following GWTG awards:

Raleigh Campus Cary Hospital

Gold Performance Achievement – Heart Failure Gold Performance Achievement – Heart FailureSilver Plus Performance Achievement – Stroke Gold Plus Performance Achievement – StrokeTarget: Stroke Honor Roll

GWTG is a hospital-based quality improvement program created by the AHA/ASA that empowershealth care teams to save lives and reduce costs by helping hospitals follow evidence-based guidelinesand recommendations. Participation in GWTG is voluntary, and hospitals self-report that they havemet the criteria to achieve the levels outlined by the program.

According to the AHA/ASA, Gold Performance Award hospitals follow treatment guidelines in certainkey measures at least 85 percent of the time and have maintained this performance level forconsecutive 12-month intervals. Silver Performance Award hospitals have maintained this performancelevel for at least 12 months. The Plus awards represent a current gold or silver award and additional 75percent compliance with module-specific quality measures for at least 12 consecutive months.

Target: Stroke Honor Roll recognition relates to administration of tPA within the first three hours afterthe onset of stroke symptoms, which has been shown to significantly reverse the effects of stroke andreduce permanent disability. During the third and fourth quarters of 2012, at least 50 percent of tPA-eligible stroke patients on the Raleigh Campus received tPA within 60 minutes of emergencydepartment arrival, significantly exceeding national best practices for tPA stroke treatment.

Awards & Accolades

to Celebrate Across

the System

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*Units that have won the PRC award in the past

After 31 years of service to WakeMed, HelenRoth, RN, (Heart Center Administration) retiredon May 10. Her co-workers wish her all the bestfor a happy retirement.

Supply Chain wishes David Richardson ahappy retirement. His last day at WakeMed isMay 31.

Property Services recently bid a fond farewell toMichael Goode who retired from WakeMed inApril. His co-workers wish him a happyretirement.

MICU welcomes April Turner, RN, and AliceTripp, RN.

Neuro ICU welcomes back Meredith Decker, RN.

The Inpatient PACU welcomes Julia Cam, RN.

The Neuro ICU welcomes Megan Carmona, RN.

The OneCall Outpatient Scheduling teamwelcomes Courteney Howley and ArethaDaugherty.

The Chest Pain Unit welcomes Lauren Rooker,RN; Zuel Whitfield, RN; Jessica Ezkia, RN;Renee Brady, NT/CS; Tierra Jones, NT/CS; andVanity Robertson, NT/CS.

Public Relations welcomes Kate Griesmann.

Gary Carradine has become the supervisor ofPosting and Customer Service for WakeMedPhysician Practices.

The WakeMed Physician Practices BusinessOffice welcomes Stephanie Fletcher, CPC, as acoder, biller and member of the follow-up team.

The Pharmacy welcomes Cassie Galavotti,CPhT.

Information Services welcomes RhondaLaxton, Epic anesthesia analyst.

1C & 1D Clinical Evaluation Area welcomesMyesha Williams, RN; Wanda Spicer, RN; andRoxanne Sykes, NA I/clinical secretary.

Café 3000 welcomes Christopher Carr as aretail manager.

3A CVIC welcomes Mandy Eiseman, NT; GaliaTorres, RN; Sherry Kite-Porter, RN; and JackieBradford, RN, as well as new graduates ErikBumbulis, RN; Wendi Emerson, RN; andVictoria Stroud, RN.

3B CVSIC welcomes nurse fellows Kate Revels,RN; Holly Musselwhite, RN; and SandraBrown-Scott, RN, as well as nurse techs KaylaJohns and Luis Michel Lopez.

Comings & Goings

Dick Wardrop, MD, PhD, (WakeMed Faculty Physicians –Hospitalists) received the Eugene S. Mayer Traveling Fellowshipfrom North Carolina AHEC. Dr. Wardrop plans to study patient-and family-centered care as well as the curriculum for cost-effective medicine while in the United Kingdom for the fellowship.

Lynn Eschenbacher, PharmD, MBA, (Pharmacy) was given thetitle “Fellow” by the American Society of Health-SystemPharmacists (ASHSP) in recognition of the excellence she hasachieved in pharmacy practice.

Amanda Salisbury, RN, (2 West ICU – Cary Hospital) received theMarch DAISY award for nursing excellence.

Patricia Deavers, RN, (3B CVSIC) received the April DAISY awardfor nursing excellence.

The following Environmental Services staff were inducted into theSaving Lives: One Room At A Time Club for achieving a 100percent room cleaning score by Infection Prevention: 4th Quarter2012 - Milagro Amaya, Sharlin Baines, Gigi Bray, Barbara Carr,Elena Cerna, Ruth Durham, Lucille Jenkins, Cynthia D. Jones,Gloria McDade and Maxine Ray; 1st Quarter 2013 - AmaAgyemang, Jose Arrendondo, Ana Galvez, Ana Lopez, GloriaMassenburg, Clara Nieto, Tim Riley and Cherelle Ross.

Tomica Fuller, RNCM, (6C Surgery/STICU) earned her CertifiedCase Management (CCM) certification.

Angela Cummings (Patient Case Management) earned herAccredited Case Manager (ACM) certification.

Reggie Peacock (Environmental Services) received the WakeMedPatient Safety Star Award.

Susan Hardee, MLS, (Wake AHEC Library Services) received theAssociation of N.C. Health and Science Libraries (ANCHASL)Service Award this April at the ANCHASL Spring Meeting andContinuing Education Course.

Sarah Brieger and Jennifer Latva (both of Claims & Billing –WakeMed Physician Practices) each passed the CertifiedProfessional Coder exam.

Jessica Spicer, RN, (Operative Services – Cary Hospital) passed herCNOR test to earn the CNOR certification.

Jason Strother, RN, (1A Clinical Evaluation Area) obtained hisCMSRN certification.

After being selected as a finalist in the 2013 Triangle BusinessJournal Health Care Hero awards, Dale Hill, EMT-P, was namedoverall winner in the awards’ Medical Professionals category. TheMedical Professionals category honors professionals who showexemplary performance in their respective fields, go above andbeyond normal job responsibilities or obligations, and impact thegrowth and development of their profession and the community.

Erin Smyrski, RN, (Staffing Resources) graduated from UNC-Chapel Hill’s adult nurse practitioner program and received hermaster’s degree in nursing.

Joy Mitchell, RN, (Operative Services – Cary Hospital) graduatedfrom East Carolina University with her bachelor’s degree in nursing(BSN).

Jenna McKeel, BSN, RN, and Lauren Smith, BSN, RN, (both of 6ACVIC) graduated from Winston-Salem State University.

Dina Hood, RN, (Emergency Department – North Healthplex)earned her Certified Emergency Nurse (CEN) credential.

Anthony Newkirk (Human Resources and Diversity & InclusionCouncil) was the featured speaker at the Earth Day Celebration thatwas held on April 21 at the Fo Guang Shan Temple in Raleigh.

Kevin Coleman, RN, (Nursing Education) completed his master’sdegree in education at N.C. State University.

Ndidi Azikiwe, MD, FACS, (WakeMed Faculty Physicians –General Surgery/Trauma) became the first female general surgeonin the state of North Carolina to perform a single site roboticcholecystectomy.

Jessica Pittard, RN, (3A CVIC) received her BSN degree from UNC-Wilmington.

Jessica Shore, RN, (3A CVIC) received her PCCN certification.

Daniel Hanley, RN, (Adult Emergency Department) earned hisCEN credential.

Marie Green, RN; Ann Hoskins, RN; and Olga Wray, RN, (all of3B CVSIC) each received their BSN from Winston-Salem StateUniversity.

Loretta Pearce, RN, (Adult Emergency Department) received herBSN from Winston-Salem State University.

WOW, what an employee!

Additions & AttachmentsJohn Elliott, RN, (Surgical Services - Inpatient PACU)welcomed son David Cole on March 23.

Odile Elsevyf (Heart Center Inn) was married to RodrickGould on April 7.

Holly Trull (Information Services) was married to HowardWhitworth on April 20.

Mission: Lifeline Gold Award

The Raleigh Campus was also awarded a Mission: Lifeline GoldAward for a Receiving Center by the American Heart Association fortheir extraordinary efforts to ensure quality care for STEMI (STsegment evaluation myocardial infarction – a type of heart attack) andcardiac resuscitation patients. To earn a Mission: Lifeline Gold award, a hospital must participate in the Mission: Lifeline national registryprogram, meet certain patient volume requirements and meet allbenchmarks for specified timeframes. A Gold Award requires twocalendar years of meeting Mission: Lifeline criteria.

“Our heart attack/heart failure and stroke teams dedicatethemselves to providing our patients with the best care possible.Our work in applying the guidelines and recommendations set forth by theAHA and ASA are invaluable to the services we provide here at WakeMed,” said Betsy Gaskins-McClaine, RN, vice president of Heart & Vascular Services. “We have been honored with several GWTGawards and a Mission: Lifeline award, and I am immensely proud of our physicians, clinicians andsupport staff for achieving this recognition and for the outstanding care that they continue to provide,working collaboratively with our patients and families, daily.”

WakeMed’s participation in the 2012 Leapfrog Hospital Survey contributed to our ‘A’ scoring at bothhospitals. Many of the quality and safety efforts we have implemented over the past several yearshelped improve our score, including:

• The existence of Computerized Physician Order Entry (CPOE) almost entirely throughout the system

• The establishment of our eICU® service

• Our integrated patient safety program

• The system-wide patient safety culture survey that was conducted last year

• The Just Culture Collaborative at Cary Hospital

• Our risk management program

• Staffing and leadership as related to our nursing program

• Our medication reconciliation efforts for discharged patients

• Our hand hygiene efforts

• Our work to prevent ventilator-associated pneumonia (VAP) for our patients

“At WakeMed, we consistently remain committed to keeping our patients as safe as possible, from thetime they enter our facilities until the time they leave, and to ensuring they receive the highest qualityof care while they are here,” commented West Paul, MD, vice president of Quality & Patient Safety. “Itis rewarding to receive this high score from the nationally respected Leapfrog Group, and we areincredibly proud of our employees for taking the necessary measures to benefit our patients. We willcontinue to do everything we can to uphold this mission.”

Through the Hospital Safety Score system, patients, family members and anyone who chooses can goonline to www.hospitalsafetyscore.org to search for any local hospital and determine its level of safety.For more information about The Leapfrog Group, visit http://www.leapfroggroup.org/.

Leapfrog Hospital Safety Scores continued from front page

2013 WakeMed Employee

Education Fairs

Felecia Williams, RN, PhD, (Heart &Vascular Services) and HarrietStephenson, RN, director, (NursingEducation) staff a table at the WakeMedEmployee Education Fair held in theAndrews Center this spring. A fair wasalso held at Cary Hospital to informemployees about all of the educationalopportunities available to them.

AHA/ASA Recognition continued from front page

Great Job, PICU Team! Efforts to Prevent Hospital-Acquired Infections Pay Off

Staff from the Pediatric Intensive Care Unit (PICU) recently celebrated several impressiveaccomplishments in Infection Prevention:

• Zero Central Line-Associated Bloodstream Infections (CLABSIs) for over five years

• Zero cases of Ventilator-Associated Pneumonia (VAP) for over two years

• Zero Catheter-Associated Urinary Tract Infections (CAUTIs) for over one year

4E Pediatrics manager Wanda Bowman, RN, is extremely proud of her team and said that severalkey factors played into these impressive results. With regard to CLABSIs, she said that going to an

antibiotic-coated catheter fouryears ago has had the greatestimpact. The team is alsocommitted to removing lines assoon as possible and usingbundles, masks and steriletechniques. (Bundles are a seriesof interventions that, whenimplemented together, lead tomuch better outcomes than whenimplemented separately.)Additionally, a smaller group ofphysicians is responsible forinserting the lines while a smallergroup of staff take care of the lines.

With regard to VAP, the unitintubates fewer patients than theadult units, and they have been

using the ventilator bundle since it was introduced. Additionally, they always aim to remove theendotracheal tube as soon as they can.

Finally, with CAUTI, Bowman explained that the unit obtained a closed Foley catheter system lastyear which has helped tremendously. The doctors and nurses on the unit also perform patientrounds twice a day, so they are consistently discussing the plan to remove a patient’s catheter if heor she has one. The constant communication has been a huge contributor. Additionally, the Foleycatheter is on the standing order set so that nurses can be key players in the efforts to remove themas quickly as possible.

Congratulations to all of the PICU nursing staff and physicians for providing such safe and effectivecare to their patients!

The WakeMed Children’s Hospital wasfilled with delight on April 23 whenBatman, Ironman and Spider-Man suspendedthemselves from the windows outside to giveyoung patients a show they would not soonforget. The superheroes, also window washers for

the hospital employed by Scottie’s BuildingServices, donated their time to offer the childrensome unexpected excitement and a fun distraction from being in the hospital. Many patients, parents, staff and physiciansgathered at the windows to see their favorite legendary charactershang from the rooftop. Inside, Wonder Woman, Super Woman andAmerican Dream helped gather the crowd. A young spectatorsummed the visit up in just one word – “Awesome!”

Left: Mark Piehl, MD, medical director of WakeMed Children’s anddirector of WakeMed Faculty Physicians – Pediatrics, enjoys timewith a patient during the superhero visit.

ENERGIZE! Program Joins WakeMed Rehab Department

WakeMed Rehab welcomes ENERGIZE!, formerly a program of Children’s Endocrinology &Diabetes. ENERGIZE! is a 12-week healthy lifestyle program for children at risk for diabetes andheart disease. The family-based program is offered at several locations throughout the communityand incorporates interactive education, physical activity and medical nutrition therapy. Thisprogram and individual medical nutrition therapy are available to children in our community andchildren of WakeMed employees. Call ext. 05955 for more information.

And WakeMed is Celebrating Throughout the Community

The sunshine and warmer weather brought to us courtesy of springtimecouldn’t get here fast enough. And as soon as winter started to fade,WakeMed was ready to hit the road with a variety of community outreachevents and activities. We hosted Head to Toe, our annual communityhealth screening and education series, coordinated community walks withphysicians from WakeMed Physician Practices and participated in localevents such as Cary’s Spring Daze Arts & Crafts Festival, Wake Forest’sMeet in the Street festival and the Apex Peakfest. We also offered freeelectrocardiography (ECG) screenings through our SportFit Heart Program,allowing us to screen 127 young athletes for potential heart problems.

After a busy few weeks, we are excited to report that our efforts truly paidoff. We administered free health screenings for cholesterol, bone density,blood pressure and/or body mass index to hundreds of local residents,introduced countless community members to our physicians andspecialists so they could provide education on living a healthier lifestyleand talked with hundreds of event participants about the extraordinarycare and services offered here at WakeMed. A special thanks to all of thephysicians, employees and volunteers who contributed to this successfulspring event season that benefitted so many of our area friends andneighbors!

Spring Daze

Megan Carmona, RN, (5B NeuroIntermediate Care) draws a crowd atthe WakeMed Spring Daze tent asshe explains the importance ofhydration and which beveragescontain the least amount of sugar.WakeMed Cary Hospital was thesponsor of the Wellness Challengeoffered at Spring Daze held in Cary

on Saturday, April 26. By partnering with the Town of Cary's Parks,Recreation and Cultural Resources department, WakeMed staff andvolunteers educated festival participants on health and fitness in a fun way.

Head to Toe

Each year, WakeMed’s Head to Toe screeningand seminar series is held at severalcommunity locations so that local residents

have theopportunity tobenefit from freehealth screenings,health and wellnesseducation, andseminars withphysicians fromWakeMedPhysicianPractices. The

series also gives us a chance to promoteWakeMed’s programs and services. Thisyear, 256 residents were screened forcholesterol, 224 for bone density, 75 for BMIand 39 for vascular.

Above: Karen Weaver, RN, (Emergency Department) and Debra Smith(Emergency Department Registration) prepare to help with bone densityscreenings at Brier Creek Healthplex’s Head to Toe event.

Walk with WakeMed

In April and May, WakeMed, in partnership with MIX 101.5, coordinatedseveral family-friendly community walks in Triangle parks along the

Greenway. Led by WakeMed primarycare physicians, the walks weredesigned to be fun and interactivewhile encouraging healthy lifestylesfor adults and children alike.Additionally, they presented anopportunity for local residents tobecome better acquainted with theWakeMed physicians who practicein their neighborhood.

Left: Before leading a walk through Cary’s Bond Park, Kathryn Cziraky,MD, of Wake Specialty Physicians – Parkway Primary Care in Cary, (farright) enjoys a moment with Twinkle, the WakeMed Children’s mascot;Lynda Loveland of MIX 101.5, the event emcee; and Loveland’s daughter.

Superheroes ‘Drop In’ onWakeMed Children’s

The PICU team along with their manager Wanda Bowman,RN, (4E Pediatrics) (second from right) and Dave Ingram,MD, of WakeMed Faculty Physicians - Pediatrics (far right).

Sadie Carson, RN, (STICU)performs a blood pressurecheck on a participant atWakeMed Clayton MedicalPark. Other events wereheld at Brier CreekHealthplex, Cary Hospitaland the Kerr Family YMCA.

WakeMed Pediatric Conference Celebrates 10-Year AnniversaryIt has been 10 years since WakeMedstarted hosting Stepping into the Future,an annual pediatric conference meantto help all providers who care forpediatric patients learn more about the currentresearch in the field as well as the recommended care-delivery methodsand processes pertinent to babies and children. This year’s two-dayevent drew more than 120 participants. Topics presented by leadingphysicians and pediatric health care professionals included

management of the near-drowningpediatric trauma patient, pediatricsurgery, current modes of ventilation,the latest in pediatric pharmaceuticals,current trends in sedation, family-centered care, neonatal hot topics andsurgical cases, palliative care andpatient care in the neonatal intensivecare unit, among others. Betweensessions, participants were invited tobrowse displays set up by varioushealth care vendors and posterdisplays offered by nursing colleagues.All of the displays were meant to givemore information on the best

resources, services, equipment and methods available for the care ofpediatric patients. Congratulations to the Pediatric ConferenceCommittee, led by Cindy Rice, RN, (Nursing Education), for anothersuccessful conference and 10 years of continued excellence in pediatrichealth care education!

Above: Members of the Pediatric Conference Committee show off theircelebratory 10-year anniversary cake before it is enjoyed by conferenceparticipants. From left to right are Heather Kindl, RN, (NursingEducation); Becky Wells, RN, (Pediatrics/PICU); Josee De Santis-Chow,RN, (NICU); Patti Curtin, RN, (Children’s Emergency Department);Cindy Rice, RN, (Nursing Education) and Maria Friday, RN, (NICU).

WakeMed Helps Hilltop Home Residents and StaffA severe thunderstorm on Friday, April 19,left 19 children from Hilltop Home needingshelter after a tree fell on and damaged theirfacility. Located on Kidd Road near theRaleigh Campus, Hilltop Home is a private,nonprofit intermediate care facility thatsupports children with severe/profounddevelopmental disabilities and medicalfragility. WakeMed leadership andemployees, including those from theEmergency Department (ED), Children’s ED,Mobile Critical Care Services andRehabilitation as well as the clinical administrators, immediately rallied to create atemporary shelter in the Health Park gym for the children, setting up cribs,stretchers and beds as well as all of the medical supplies and equipment needed tocare for the young patients. Ranging in age from 5 to 15, the children spentapproximately three days in the Health Park shelter, and WakeMed was verypleased to be able to lend a helping hand.

Above: Hilltop Home children and staff are pictured during their time in the HealthPark gym shelter.

Opening Our Doors to Local LeadersEnsuring our local elected officials know as much as possible about the care andservices we provide as well as our emergency response capabilities is animportant way to maintain community support. That’s why the GovernmentAffairs team has created a new program that will bring elected officials into ourfacilities for behind-the-scenes tours and face-to-face discussions.

“We feel it is very important for our local elected officials to see all of theresources maintained by WakeMed, and it’s also a great way for us to tell theWakeMed story,” said Andi Curtis, manager, (Government Affairs).

The first tour was conducted this April at the WakeMed CapRAC warehouselocated in Garner. The warehouse is where much of our emergency responseequipment and vehicles are stored and also serves as headquarters for MobileCritical Care Services. Invited were Town of Garner council members, staffmembers and emergency response professionals, including the police chief and

the fire chief. Dr. Bill Atkinson,president & CEO, (shown in photo, farright) and Dale Hill, manager of theWakeMed Emergency Services Institute,helped lead the tour, presentedinformation about the facility andanswered any questions that the visitorshad. Curtis explained that future tourswill bring local leaders into theOperations Center, Heart Center andRehabilitation Hospital.

Expanding to New Locations!

New North Raleigh Location Opening this May!

Wake Specialty Physicians - Women’s Center

Physicians Office Pavilion, WakeMed North Healthplex10010 Falls of Neuse Road, Suite 205Raleigh, NC 27614(919) 350-1380

New Office Opening May 29!Wake Specialty Physicians -

Pediatric Surgery - Cary Office

540 New Wavery Place, Suite 101 Cary, NC 27518 (919) 350-8797

New Office Opening this June!Wake Specialty Physicians -

General & Bariatric Surgery

Cary Office 208 Ashville Avenue, Suite 14 Cary, NC 27518 (just behind Cary Hospital) (919) 235-6419

WakeMed Surgeons Introduce Innovative Procedure for Valve Replacement Surgery

Aortic stenosis is a progressive disease that affects the heart’s aortic valve by narrowing itsopening, meaning that even simple daily tasks, such as walking a short distance, becomeextremely difficult. Patients who suffer from this disease can be helped by traditional open-heart

surgery to replace the deteriorating valve; unfortunately, some aortic stenosis patients areconsidered inoperable or extremely high risk and may not be candidates for traditional surgery.

In recent years, a procedure called transcatheter aortic valve replacement (TAVR) has becomeavailable to high-risk and inoperable patients who otherwise could not qualify for open-chestsurgery. It involves placing a new valve inside the patient’s diseased valve. The new, balloon-expandable valve is inserted using a catheter-based delivery system. The new valve can either beinserted through the groin or through the chest but does not require traditional open-chest surgery.Immediately upon deployment, the new valve starts to function, and the diseased valve is pushed

aside. In most cases, the patients notice significant improvement of theirsymptoms upon completion of the procedure.

“For the first time in the United States, we have a great solution that canincrease survival rates and enhance quality of life,” said Bryon Boulton,MD, of Wake Specialty Physicians – Carolina Cardiovascular SurgicalAssociates. “Many TAVR patients are older patients who are not lookingfor more years, just better years. It is phenomenal to be able to offer themthis treatment.”

Dr. Boulton, along with Walter Tan, MD, of Wake Specialty Physicians –Cardiovascular, both joined the WakeMed Physician Practices networkwithin the past year bringing with them extensive experience in TAVR

surgeries. To date, they have performed three TAVR surgeries at WakeMed using the EdwardsSAPIEN Transcatheter Aortic Heart Valve. Dr. Boulton explained that the TAVR surgery brings twodifferent disciplines together to work as a team, the interventional cardiologist and thecardiovascular surgeon, which gives the patient the benefit of a “Heart Valve Team.”

“My patients tell me that they can do things after the procedure that they could not do before,simple things like walking to the mailbox or swimming laps,” added Dr. Boulton. “The bottomline is that we are excited to be able to offer TAVR and add this innovative procedure to thequality cardiac care we already provide here at WakeMed.”

WakeMed Soccer Park Celebrates RenovatedStadium during WakeMed Night at the RailHawks

Tom Gettinger, WakeMed executive vice president and chief operating officer,(pictured far left) was proud to help executives from the Carolina RailHawks cutthe ribbon to celebrate a newly renovated WakeMed Soccer Park on Saturday, April13. The renovations included a brand new upper level seating area complete withfour indoor suites and two party decks. The celebration coincided with WakeMedNight at the RailHawks, an event that allowed WakeMed employees to promoteWakeMed’s care and services by giving out free T-shirts and health information toRailHawks fans. Twinkle, the WakeMed Children’s mascot, even made a guestappearance to pose for pictures with the kids.

Physician PracticesPhysician Practices

N E W S F R O M WA K E M E D P H Y S I C I A N P R A C T I C E S

The Edwards SAPIENTranscatheter AorticHeart Valve

When we spoke to Georgia Sumiel,vice president of Operations, shewas days away from picking up herdaughter Denise, 19, from theUniversity of North Carolina at

Greensboro for summer break. “My shopping buddy!”she laughed, reflecting on the close relationship theyshare. Among all of her professional responsibilitiesand a health care career that has spanned nearly 24years, Sumiel said Denise has always been her toppriority, their time together precious to her.

Next year, Denise will be a sophomore, and Sumiel saidher daughter hoped to become a professionalphotographer but was still working to declare her major.She remembered changing her own college major several

times until she finally discoveredhealth care management at VirginiaCommonwealth University (VCU).After graduation, she spent ten yearsworking with physician practices,then at Blue Cross Blue Shield ofVirginia as a claims manager andprovider consultant, and later in thestate government’s Certificate of Need(CON) office. Meanwhile, she beganpursuing her master’s degree inhealth care administration at VCU.

“I wanted to work in a hospital,” she explained. “Whereelse can you find many different professions and thingsmanage to run smoothly most of the time? Regardless,we’re all here to take care of people.”

Sumiel then spent time as a physician relations managerat HCA, a for-profit health care group in Richmond, Va.,that managed several hospitals. After she completed hermaster’s degree, her role grew, allowing her to take onadditional operational responsibilities. After HCA,Sumiel served as vice president of operations for healthsystems in Richmond and Tennessee before she and herdaughter moved to Maryland, where she worked at ahospital managing physician relations, communityrelations, physician practices, marketing and businessdevelopment.

“We liked Maryland but there were three reasons Iwanted to leave,” said Sumiel. “It was too fast-paced formy daughter, the cost of living was high, and I missedhospital operations, a career epiphany for me.”

Fortuitously, Sumiel saw a job listing for the vicepresident of operations at WakeMed Cary Hospitalthrough an e-mail from the American College ofHealthcare Executives, and she applied. She was offeredthe position and began her tenure at Cary Hospital inSeptember 2007. Two years later, she moved into hercurrent role on the Raleigh Campus, responsible forPathology Labs, Pharmacy, Imaging Services, Spiritual

Care, Environmental Services, Interpretation &Translation Services, Laundry & Linen Services,Food & Nutrition Services and ClinicalEngineering. “I am really glad that I have had theopportunity to work on both campuses,” Sumielsaid. “It’s nice to have that unique perspective andto know the players at both places.”

Sumiel continues to enjoy working in health care,and what she finds challenging about the field, shealso finds rewarding. “There are so many differentpieces, parts and unique perspectives,” sheexplained. “We must all work together to try to makeeverything fit. When we do reach an outcome we canall agree upon, it’s exciting and very rewarding.”

Her team’s goal is to continue to help WakeMed run assmoothly and efficiently as possible. “If people talkabout us, I want them to be saying that we are runningsmooth operations, not that we are part of a challengethat is preventing quality care,” said Sumiel. To helpensure smooth operations 24/7, Sumiel conducts regularmeetings with her service areas and continues to remindthem how important they are to WakeMed.

“Every department here has a critical role to play,” saidSumiel. “I want everyone to know their value, learn fromeach other and share information regularly.”

As a leader, Sumiel values transparency and consistentcommunication. She believes that everything begins withstrong leadership, and she loves seeing others succeed. “Iwant to help people grow in their careers and do reallygood things.” She also knows it is her job to look at thebig picture and make sure her team members have theresources they need to do their jobs efficiently.

Outside of work, Sumiel likes to read, and she makes it apriority to exercise three days a week. She loves music,outdoor concerts and watching professional and collegebasketball. She is a very spiritual person and is heavilyinvolved in her church. The middle daughter in a familyof five girls, Sumiel also enjoys visiting her extendedfamily, all of whom live in her home state of Virginia. Asa daughter, sister, aunt, friend and mother, Sumiel wearsmany hats, but as a hospital executive leader, she wantsemployees to know that she is always open to hearingtheir feedback.

“Health care is changing so much – we are all enteringunchartered territory,” she said. “But if we pull togetheras a team, and if we do not forget why we are here, ourmission will remain clear – to do our best for the good ofthe community and the people we serve.”

getting to know georgia sumiel

Vice President of Operations

Earlier this year, the Wake in Touch program was reinstated toensure that executive leaders have a direct way to stay

connected with employeesand units that are outsidetheir areas of typicalresponsibility.

“Our leadership teamrecognizes the challenge ofstaying current with allareas of this busy andconstantly evolving healthsystem. That’s why Wake inTouch is such an importantprogram for our leaders and

our employees,” commented Jeanene Martin, senior vicepresident of Human Resources. “We also learned from lastyear’s employee focus groups that employees want to becomebetter acquainted with who we are and our roles here atWakeMed.”

Originally introduced in the 1980s, Wake in Touch wasdesigned to give executive leaders the opportunity to visitdifferent units and interact one-on-one with staff. Employeeshave the chance to explain their daily activities and also askquestions of their executive leaders. Meanwhile, executives canbecome better acquainted with the work processes that oftentake place behind the scenes and provide employees withupdates on any current WakeMed news. Executives will beassigned to different departments every six months and willattend department/unit staff meetings so these interactions cantake place. If an executive visits your area, please takeadvantage of the opportunity to get to know them better anddiscuss openly any questions you may have about our healthsystem. And if you would like to invite an executive to visityour department or unit, please contact Martin atjmartin@wakemed.org.

Left: Tom Gettinger, executive vice president and chiefoperating officer, makes rounds with Osi Udekwu, MD, ofWakeMed Faculty Physicians – General Surgery/Trauma.

Wake in Touch Program Reinstated to Keep Executives, Employees Connected

INFLUENZA VACCINEMandatory for All

WakeMed Employees WakeMed is adding the annual influenzavaccination to the list of requiredvaccinations for all employees andvolunteers, effective September 1, 2013.

“By making the flu vaccine mandatory, wecan decrease our employee influenzainfection rate and most importantly helpprotect our patients from becominginfected as well,” explained Chris Ingram,MD, medical director of WakeMedInfection Prevention and OccupationalHealth, who has 22 years of experienceworking with infectious diseases. “The fluvaccine is safe with very fewcontraindications. Also, if you receiveyour flu vaccine annually, you willaccumulate immunities that will help youthrough your lifetime.”

• Starting this September 1, receiving theinfluenza vaccine will be recognized asa condition of employment at WakeMed.Not receiving the vaccine within thespecified 60-day timeframe will result inloss of employment.

• Employees who are unable to receivethe vaccine due to medicalcontraindications must obtain a medicalexemption. The medical exemptionform will be available starting July 1,2013, on the Occupational Healthintranet page.

• Once the 2013 vaccines are available, allWakeMed employees and volunteerswill have 60 days to comply with thenew requirement by providing proof ofvaccine or receiving an approvedmedical exemption. For questions,contact Occupational Health at ext.08946 (Raleigh Campus) or ext. 02631(Cary Hospital).

WakeWell – Next StepBCBSNC Online

Health Assessments

WakeMed employees who participated inthe WakeWell biometric screenings cannow take the BCBSNC online healthassessment at www.mybcbsnc.com. It must be completed by Friday, June 7, to receive the 2014 WakeWell premiumcredit.

• Employees who participated inWakeMed’s biometric screenings willsee their results as they are alreadyuploaded into the BCBSNC onlinehealth assessment.

• Instructions on how to take the onlinehealth assessment can be found on theWakeMedWeb homepage.

• Employees may need their BCBSNCsubscriber card to register or if they haveforgotten their username/ password.

• The BCBSNC technical helpline is 1-888-705-7050, or questions can bedirected to Bob Nelson (HumanResources) at ext. 06903 orbonelson@wakemed.org.

BCBSNC representatives will be on site toassist employees:

Raleigh Campus: Ground Floor IS Training Room• May 22 & 23 – 6:30 to 9:30 am,

11 am to 2 pm and 4 to 7 pm

Cary Hospital: IS Training Room• May 21 – 11 am to 2 pm and

4 to 7 pm

North Healthplex: 3rd Floor Conference Room• June 6 – 11 am to 2 pm

WakeMed Health & Hospitals

3000 New Bern AvenueRaleigh, NC 27610

Non profitOrganizationU.S. PostagePAIDRaleigh, NCPermit NO. 1307

ADDRESS SERVICE REQUESTED

Microscope is a monthly newsletter written by and for the employees of WakeMed. Our goal is to provide employees and friends of

WakeMed with the most up-to-date news on all of the hospital system’s activities. The

Public Relations department thanks all of theemployees who contributed to this publication.

We welcome comments and suggestions on thispublication and its content. Call (919) 350-8120,

e-mail microscope@wakemed.org, or writeMicroscope, Wake Med Public Relations

Department, 3000 New Bern Avenue, Raleigh, NC 27610.

Moira Dutton, Editor

WakeMed Employees, Photos

©WakeMed Public Relations, May 2013

calendarofeventsTo help you plan ahead, this calendar lists upcoming system-wide events, training classes and community events. For details andfee information, visit the WakeMedWeb. Send calendar submissions to Public Relations or e-mail microscope@wakemed.org.

Movies by Moonlight Coupon(Please include the coupon that I have provided in JPEG form and delete anydates before May 24. Please put a dotted line around it so that people are

Buy One Get One Free2013 Koka Booth Amphitheatre Movie Night AdmissionCary, NC

Coupon must be presented at time of purchase. Limit 1 coupon per person, perpurchase. Cannot be combined with any other discount or promotion.

Coupon expires 10-31-13

Gates open at 7pm; movies start at dusk; picnics welcome

For a list of movie titles, dates and ratings, visit boothamphitheatre.com.

A portion of movie night proceeds will benefit the WakeMed Children’s Hospital!

WakeMed Employees, No Enrollment

Fee to Join the YMCA in June

The YMCA of the Triangle is waiving their onetime enrollment fee for WakeMed employeesduring the month of June! For information or toenroll, visit one of the YMCA of the Triangle’s 11convenient locations. Questions? Contact BobNelson (Human Resources) at ext. 06903 orbonelson@wakemed.org.

Uniform Sale – The Volunteers at WakeMed RaleighCampus and representatives from First Uniform willsponsor a uniform sale on Wednesday, June 12, in theAndrews Center, from 7 am to 4 pm. Payroll deductionwill be available with name badge. Cash and creditcards will also be accepted.

Linen & Home Goods Sale – The Volunteers atWakeMed Cary Hospital and representatives fromLinen Master will sponsor a linen and home goods saleon Monday, June 17, from 7 am to 4 pm in the CaryHospital Conference Center. Payroll deduction will beavailable with name badge. Cash and credit cards willalso be accepted. Proceeds will be allocated to supportprograms and services at Cary Hospital, ApexHealthplex, Fuquay-Varina Outpatient & SkilledNursing Facility and Kraft YMCA.

Staff Development & Training

Enroll in any of the listed classes via Learning Link orask your manager/supervisor to e-mailSDRegistration@wakemed.org with your name andemployee number, and course name, date(s) andtime(s). For information, visit the WakeMedWeb or callext. 08306. Please note: Some classes have preliminaryrequirements.

MANAGEMENT DEVELOPMENT

Skill Builder Series – Teambuilding Activities:Facilitating Meaningful Teambuilding Sessions –Tuesday, June 25, 8:30 to 10 am, Raleigh Campus,Medical Office Building, Ground Floor Classrooms(Code=MDSBS)

Coaching for Improved Performance – Tuesday, June18, 8:30 am to 12:30 pm, Raleigh Campus, MedicalOffice Building, Ground Floor Classrooms(Code=MDCIP)

Skill Builder Series: Reward and Recognition –Thursday, June 13, 1 to 2:30 pm, Raleigh Campus,Medical Office Building, Ground Floor Classrooms(Code=MDSBS)

EMPLOYEE DEVELOPMENT

Coping with Change – Wednesday, June 5, 8:30 to 11:30am, Raleigh Campus, Medical Office Building, GroundFloor Classrooms (Code=SDCC)

Wake AHEC

Educational credit available for all programs. Fordetails/fees, call ext. 08547 or visit www.wakeahec.organd click Program Listings.

When Gambling Becomes More Than a Game: WhatClinicians Should Know About Problem Gamblers(Greenville) – Wednesday, May 29, 9 am to 4:30 pm,Edwin W. Monroe AHEC Conference Center, Greenville

From Teacher-Centered to Learner-CenteredEducation: What It Means and What It Takes –Monday, June 3, 12:30 to 4:30 pm, Wake TechnicalCommunity College, Raleigh

CGEC Mental Health, Substance Abuse and Aging:Building Capacity to Address Needs in Our Region(Asheville) – Tuesday, June 4, 9:45 am to 4 pm,Mountain AHEC, Asheville

OSHA and North Carolina Infection Control Methods:Annual Update – Tuesday, June 4, 5:45 to 8 pm,Andrews Center, Raleigh

When Gambling Becomes More Than a Game: WhatClinicians Should Know About Problem Gamblers(Cary) – Wednesday, June 5, 9 am to 4:30 pm, CaryHospital

Connecting the Dots: Promoting Critical Thinking inNursing – Thursday, June 6, 10 am to 3 pm, MethodistHome for Children, Raleigh

Webinar: Introduction to HIV – Wednesday, June 12, 1to 2 pm, Online Learning

Brief Child Forensic Evaluation in Cases of AllegedAbuse – Thursday, June 13, through Friday, June 14,Andrews Center, Raleigh

Webinar: The Multigenerational Workforce in Today’sHealthcare Environment – Friday, June 14, 9 to 10:30am, Online Learning

CGEC Mental Health, Substance Abuse and Aging:Building Capacity to Address Needs in Our Region(Charlotte) – Friday, June 14, 9:45 am to 4 pm, CharlotteAHEC

When Gambling Becomes More Than a Game: WhatClinicians Should Know About Problem Gamblers(Charlotte) – Wednesday, June 19, 9 am to 4:30 pm,Charlotte AHEC

Webinar: Pregnancy and Sexually TransmittedDiseases: What You Need to Know – Wednesday, June19, noon to 1:30 pm – Online Learning

The 11th Annual Landes Symposium: Advances inUrology – Friday, June 21, 7:30 am 12:30 pm, UNCKenan Flagler Business School – Rizzo Center, ChapelHill

Asthma Made Easy: Annual Update 2013 –Wednesday, June 26, 8 am to 4 pm, Andrews Center,Raleigh

CGEC Mental Health, Substance Abuse and Aging:Building Capacity to Address Needs in Our Region(Raleigh) – Wednesday, June 26, 9:45 am to 4 pm,McKimmon Center – N.C. State University, Raleigh

Dissociative Disorders Through the Lifespan – Friday,June 28, 9 am to 4:30 pm, Andrews Center, Raleigh

Webinar: Lateral Violence: When Professionals Bully –Friday, June 28, noon to 1:30 pm – Online Learning

Webcasts – Diabetic Foot for the Internist; Violence inthe Home: Indicators, Effects & Responses; and NCMBOverview and Discussion of Supervision of MidlevelPractitioners – All may be viewed online until June 30at 11:30 pm