VUPNPUJWF&YDFMMFODF...(707) 652-9793 35 Executive Avenue Suite 3 Rohnert Park, CA 94928 WEBSITE y...
Transcript of VUPNPUJWF&YDFMMFODF...(707) 652-9793 35 Executive Avenue Suite 3 Rohnert Park, CA 94928 WEBSITE y...
Automotive Excellence
Independently Rated Highest in Quality for 7 Consecutive Years
Automotive Excellence is a family-owned and
operated business that has been servicing and
repairing vehicles for Sonoma Napa and Marin
County drivers since 1988 The company handles
everything from oil and filter changes to major repairs Each
customerrsquos vehicle is serviced and repaired by a professional
who has specific knowledge of their make and model ldquoWe
tell our customers lsquoDonrsquot trust your vehicle to just
anyonersquordquo says PresidentCEO Mike Pogojeff ldquoOur staff is
trained and ready to take care of all our customersrsquo service
and repair needsrdquo
Mr Pogojeff says hersquos extremely proud of Automotive
Excellencersquos status as Sonoma Countyrsquos only fullservice
independent specialist shop for Honda Acura Toyota and
Lexus vehicles ldquoModern cars have evolved in a lot of
different directions so we make sure we have special
training testing equipment and tools for every brand we
servicerdquo
Automotive Excellence is committed to providing excellent
customer service throughout every aspect of its work ldquoItrsquos
all about the way our customers feel when they walk out the
doorrdquo explains Mr Pogojeff ldquoOur goal is to help our
customers throughout the entire auto repair process and we
achieve that through open lines of communication and
educationrdquo
COMPANY PHILOSOPHYldquoWe believe each customer should have more power in the
decision-making process than theyre often given Its their
car and their money so it should be their decision As
service advisers our job is to advise our customers and help
them make the best decisions for their vehicles We take the
scare out of auto repairrdquo
EXCERPTED SURVEY RESPONSESldquoThey are very reliable honest and they come to the rescue
AUTOMOTIVEEXCELLENCE(707) 652-979335 Executive Avenue Suite 3 Rohnert Park CA 94928
WEBSITEyourautoexcellencecomEMAILserviceyourautoexcellencecomMANAGERMike Pogojeff PresidentCEOSERVICESHybrid Service Electrical DiagnosisEngine amp Transmission RepairBrakes Tires amp Wheel AlignmentsFactory Maintenance Service AirConditioning amp Much MoreHOURSTue ndash Fri 8am ndash 5pm Sat 8am ndash 2pmCREDIT CARDS
KEY BRANDSAcura Honda Hyundai Inniti KiaLexus Mazda Mitsubishi NissanScion Subaru ToyotaCA LICENSE136736WARRANTIES GUARANTEES24-Month24K-Mile Warranty onLabor Manufacturers Warranties onPartsDIAMOND CERTIFIED REPORTwwwdccertorg1905
HAS EARNED THE PRESTIGIOUS DIAMOND CERTIFIED AWARD
Mike Pogojeff PresidentCEO
A look at Automotive Excellencersquos RohnertPark facility
CUSTOMER LOYALTY HELPFUL EXPERTISE
ldquoDid the company provide
Helpful Expertise if neededrdquo
COMPANY CREDENTIALS
Workers Compensation
Liability Insurance
License Verication
Business Practices
Current Complaint File
DIAMOND CERTIFIED RATINGS DASHBOARD based on 200 random customer surveys since September 2012
CUSTOMER SATISFACTION
10987654321
9894
THE RIGOROUS CERTIFICATION PROCESS ASSURES YOUR SATISFACTION
American Ratings Corporation conducts stringent customer satisfaction research
1 APPLYThe company must apply to begin
the rating process
2 SAMPLEA random sample of typically 400
past customers is collected from all
customer files of the applicant
company
3 SURVEYOnly real customers are surveyed in
confidential telephone research to
determine the companyrsquos customer
satisfaction score based on quality
4 SCORETo qualify the company must score
Highest in Quality with a score of 90
or above on a 100 scale
Rigorous standards are enforced
5 CREDENTIALSWe confirm that the company has
required insurances and valid State-
mandated credentials
6 PRACTICESThe company must perform to
contract have customer-friendly
business practices and stand behind
its work
Only the highest rated pass
7 COMMITMENTThe company agrees to adhere to
the Diamond Certifiedreg Customer
Satisfaction Principles
8 AWARDIf the companyrsquos quality rating
business practices and credentials
meet our high standards it is
awarded Diamond Certified
We require ongoing customer satisfaction and performance
9 MONITORWe conduct ongoing surveys to
ensure the company is maintaining
high customer satisfaction and
loyalty
10 MEDIATEThe company agrees to participate in
Diamond Certified mediation if
necessary
11 GUARANTEEThe Diamond Certified Performance
Guarantee provides added
assurance of the companyrsquos
commitment to customer
satisfaction
12 QUALITYCompanies that are able to qualify
for and maintain their Diamond
Certified awards are much more
likely to deliver quality to their
customers
American Ratings Corporation
Defining Excellence
Our mission is to define excellence and identify for consumers the highest quality local companies
Our team at American Ratings Corporation is the most experienced in the nation in rating and
certifying local companies We are dedicated to ensuring you have confidence in the companies you
choose
We are totally committed to performing all ratings and ongoing certification work with the
highest integrity and accuracy
We believe
1 You the consumer have the right to know which companies are truly performing at
the highest level of quality
2 The highest quality companies should be rewarded for their ongoing performance
through public recognition
3 Companies should be held accountable for their performance - one customer at a
time
copy 2018 American Ratings Corporation
American Ratings Corporation(800) 738-1138
wwwdiamondcertifiedorg504 Redwood Blvd Suite 310 Novato CA 94947
THE RIGOROUS CERTIFICATION PROCESS ASSURES YOUR SATISFACTION
American Ratings Corporation conducts stringent customer satisfaction research
1 APPLYThe company must apply to begin
the rating process
2 SAMPLEA random sample of typically 400
past customers is collected from all
customer files of the applicant
company
3 SURVEYOnly real customers are surveyed in
confidential telephone research to
determine the companyrsquos customer
satisfaction score based on quality
4 SCORETo qualify the company must score
Highest in Quality with a score of 90
or above on a 100 scale
Rigorous standards are enforced
5 CREDENTIALSWe confirm that the company has
required insurances and valid State-
mandated credentials
6 PRACTICESThe company must perform to
contract have customer-friendly
business practices and stand behind
its work
Only the highest rated pass
7 COMMITMENTThe company agrees to adhere to
the Diamond Certifiedreg Customer
Satisfaction Principles
8 AWARDIf the companyrsquos quality rating
business practices and credentials
meet our high standards it is
awarded Diamond Certified
We require ongoing customer satisfaction and performance
9 MONITORWe conduct ongoing surveys to
ensure the company is maintaining
high customer satisfaction and
loyalty
10 MEDIATEThe company agrees to participate in
Diamond Certified mediation if
necessary
11 GUARANTEEThe Diamond Certified Performance
Guarantee provides added
assurance of the companyrsquos
commitment to customer
satisfaction
12 QUALITYCompanies that are able to qualify
for and maintain their Diamond
Certified awards are much more
likely to deliver quality to their
customers
American Ratings Corporation
Defining Excellence
Our mission is to define excellence and identify for consumers the highest quality local companies
Our team at American Ratings Corporation is the most experienced in the nation in rating and
certifying local companies We are dedicated to ensuring you have confidence in the companies you
choose
We are totally committed to performing all ratings and ongoing certification work with the
highest integrity and accuracy
We believe
1 You the consumer have the right to know which companies are truly performing at
the highest level of quality
2 The highest quality companies should be rewarded for their ongoing performance
through public recognition
3 Companies should be held accountable for their performance - one customer at a
time
copy 2018 American Ratings Corporation
American Ratings Corporation(800) 738-1138
wwwdiamondcertifiedorg504 Redwood Blvd Suite 310 Novato CA 94947