VUCA World - itd.or.th · CQ (Creativity Quotient) 4. MQ (Moral Quotient) 5. OQ (Ownership...

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Transcript of VUCA World - itd.or.th · CQ (Creativity Quotient) 4. MQ (Moral Quotient) 5. OQ (Ownership...

(Leading to Win)

Chief Executive Consultant, In-depth Consulting Corporation

10 2561

Pattanon PremsmitChief Executive Consultant

Leading to Winin Digital World

The secret to your success

VUCA World

VUCA World

V Volatile U Uncertain C Complex A Ambiguous

VUCA World : Effect

Business Model Failure

Missing Dateline

Over budget/ Funding

Lack of Key Resource

Hit with unexpected risk

No customer traction

Etc.

Volatile

Uncertain

Complex

Ambiguous

Vision

Understanding

Clarify

Agility

Leader Roles in VUCA World

V

U

C

A

V

U

C

A

Vision : Communicate

Belief

Focus

Understanding

Clarify

Agility

Leader Roles in VUCA World

V

U

C

A

Market gap

Market size and forecast

Driving factor in the market

Market growth opportunity

Competitive Landscape

Segmentation analysis

Five Force Model Analysis

Segmentation Targeting Positioning (STP)

Point of parity and

point of difference.

Branding

Vision

Understanding : Curiosity

Empathy

Open mind

Clarify

Agility

Leader Roles in VUCA World

V

U

C

A

Synergy Innovation Strategy

Business Performance

Human Capital

Shared Vision

Leadership

Recruitment Development

PerformanceManagementEngagement

Core Values Culture

BusinessPerformance DrivenModel

Coordinating with Others

Emotional Intelligent

People Management

Judgement and decision making

Creativity Service Orientation

Critical Thinking

Negotiation

Complex Problem Solving

Cognitive Flexibility

Top 10 Skills for Future

1

2

3

4

5

6

7

8

9

10

1. IQ (Intelligence Quotient)

2. EQ (Emotional Quotient)

3. CQ (Creativity Quotient)

4. MQ (Moral Quotient)

5. OQ (Ownership Quotient)

6. AQ (Adversity Quotient)

7. SQ (Social Quotient)

Leader Intelligence

Paradigm

7

- - / See-Do-Get

Behavior

Results

Paradigm

Principle

DisciplineMotivation

Discomfort

PainGain

Change Strategy

44

Discipline

MotivationLow High

High

" "

Empathy

Value

Vision

Understanding

Clarify : Simplify

Awareness

Systems Thinking

Agility

Leader Roles in VUCA World

V

U

C

A

Vision

Understanding

Clarify

Agility : Decisiveness

Innovation

Empowerment

Leader Roles in VUCA World

V

U

C

A

4 C to

building an agile

business

Culture

Clarity

Closeness to customers

Collaboration

Six main factors of

an agile culture

Leadership commitment

A shared sense of purpose and clarity

direction

Authentic Leadership

Developed decision making

Collaboration across teams

A focus on and encouragement of

experimentation and constant feedback

Agile Leader

The agile leadership paradox

Learning agility

Clarity of Direction

Empathy and trust

Empowering

Working together

Thoughtfully decisive

Digital literate

Questioning the status

quo

Creative new ways of

thinking

Close to customer trends

Enabler Disruptor

2

1

Relationship Bank Account

Deposit

Trust

Withdraw

Close to customer trends

Customer Journey Map

Touch Points

1 Identify touch points

2 Customer Surveys and set top 10 priority

3 Analysis and Design strategic touch points

4 Design service in each strategic touch points

strategic marketing management tool