VSERVE SOLUTION

V SERVE U BETTER !!!

A Leading BPO in India

We serve you with Data Processing, Catalog Processing, Database Management, DocumentManagement, Web Design , Graphics Design and a lot more…

Company Overview

Leading high quality, IT Enabled service providers from India.

Expertise in Data Processing, Online Catalog Processing, Database Management, Document Management, Scanning and Indexing, Web Design, Graphics Design

Providing services & solutions for over a period of 10 years with an active workforce of 400 people.

We Invest continuously in latest training methods and also in validation & quality control processes.

Access to latest technology suitably customized to client requirement.

Company Overview- Management Profile

Siva Balakrishnan

Managing Director – VServe Solution ( BPO Services)Managing Director – SJB MOTORS

( Dealers for Mahindra and Mahindra)Managing Director – SJB TVS

( Dealers for TVS Motors Company)

Education :MBA - Oklahoma State University, Stillwater, OK, USABE - Coimbatore Institute of Technology, Coimbatore ,

India

Services and Solutions

VServe provides the following services:

E-commerce Product and Catalog Processing Data Processing Graphic Design Web Design and SEO Document Management Database Management

Catalog Processing -Team

• VServe has an exclusive team for the Product Library Management.

• Team consist of Managers, Artists, Proof Readers, Content Developers and Data Entry personnel

• Our team caters to the various aspects of Product page either direct to the website or to the database.

• Each Product is displayed as a skilful presentation to attract the buyer.

Catalog Processing -Team AcademicQualificati

onRelevant

Experience Responsibilities’

Operation Manager B.S. M.B.A 4+ years

Overall management, coordinating with the client, Decision making regarding production, Quality Turnaround time etc.

Process Managers B.S. M.S. 3+ yearsQuality of the output,Conducting training programs and review of the executives.

Quality control Manager B.S. MBA 3+ years

Bring in quality standards, consistent quality maintenance, coordinate with the production of various departments, and control the QC department.

Team Leaders

Graduates/ Post

graduates with domain knowledge

2+ yearsTraining and productivity of the team. Responsible for the overall performance of the team in terms of productivity, quality and TAT

Production Executives

Graduates in the

domain area1+ years

Processing and delivery of output within the turnaround time with high quality.

Catalog Processing - Process

• The VServe catalog building experts do extensive research on the product and gather information about the description and specifications of the product.

• The VServe content developers understand the unique selling proposition and work on the web description for each product.

• The graphic artist work on the images and present a natural

feel and look for the product which will pursue the buyers to select the product.

• Place the product in appropriate category and do a competitor pricing study to establish the best price.

We strive for excellence and hence follow the time tested method to quickly evaluate the project and give a quick TAT so that the client can take it online and start generating revenues.

Catalog Processing - Process

Catalog Processing - Process

VServe uses latest technology and tools for Catalog Processing depending on the platform used by the client.

• Custom developed Application which facilitates processing, QC and upload to website.

• Application developed to be integrated with the client software.

• In-house application developed to grab information and convert data.

Quality Management System

Task Implementation

General requirement VServe will establish, document, implement and maintain a general quality management system.

Setting the Process 1. Identifying the process needed for the quality management system including their application throughout the team.2. Determining the sequence and interaction of these processes.3. Determining the criteria and methods needed to ensure that both the operation and control of these processes are effective.4. Measure, Monitor and analyze these processes.5. Implement actions needed to achieve planned results and continual improvement of these processes.

Documentation requirements 1. Document the quality policy and quality objectives.2. Prepare Quality manuals.3. Document the procedures.4. Document the effective planning, operation and control of the processes.

Control of processes Ensure that the documented procedures give effective operational results.

Management review 1. The top management to review the quality of the process at planned intervals, to ensure its continuing suitability, adequacy and effectiveness.2. Maintain records of the management reviews as quality records.

Review input/ Out put Inputs to include:1. Process performance and quality conformity.2.Preventive and corrective actions3.recommendations for improvementOutput to include:1. Effectiveness of the quality management system and its processes.2. Resources needed.

Catalog Processing

Areas of expertise• Lighting products• Furniture• Home décor• Electronic Equipments• Construction equipments

We have expertise working withe-commerce sites and company websites

Benefits

Some of the benefits that our clients experience by partnering with Vserve are:

Professional Approach Quick turnaround time Guaranteed Quality