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Transcript of Voyage Travels
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Voyage Travels was started in the month of August, 1997 and given registration in India in 2002under Indian Partnership Act 1932. Over the years voyage Travels has emerged as a leading tour
operator in Indian Himalayas. Our link ups with dedicated special tour itinerary, authentic
information, quality equipments and certified & professional staff have enabled us to provide
quality service that has been well appreciated by our clients over the years. We believe in
commitment for client's safety and value for money services. All operations are conducted and
managed by experienced mountain guides and mountaineers.
History of Voyage TravelEstablished in 1997
A group of dedicated, adventurous employees wanted to promote and sell the type of travel
that they loved to do themselves and were passionate about. Over the years our passion for this
kind of travel has been contagious and it is the foundation forVoyage Travel Company.
The history of our Mumbai office goes back to 1997. Before we six travel enthusiasts (Keshav
Sone, Prakash Patel, Sourabh Shroff, Jigar Patel, Gaurav Agarwal and Viniyak Menon) joined with
Travel CUTS to become Voyage Travel Company, we were specialized in arranging adventure
trips to Sahyadri for school and college students.
In the year 2002, Voyage Travels was registered in India, and in the year 2005 we got associated
with our sister companies Nice Travels in Canada and Wise Travels in USA that promote inbound
travels in india.
In the running course of our business we got associated and linked up with various other
specialized agencies and companies which helped us with serving our customers better.River Rafting
Trekking Peaks
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We Specialize in providing various adventure activities. Some of them are listed as under.Trekking
Mountaineering
Climbing Mountains
Camping
Skiing
River Rafting
Motor Biking In Himalayas
Jeep Safari
HOW WE WORK : We are group of mountaineers coming from all over Himalayan states of India.
We all are connected with each other with computers, emails and cell phones. This way of
operations is transparent and every one knows about developments and operations. Our liaison
with international agents and agencies besides direct clientage from internet is making Voyage
Travels a popular name in adventure and outdoor services.
Our Tours : We personally survey the activity and other destination before we organize tour to
the area. All the itineraries are designed according to clients' choice and services are arranged
according to your budget. We have full knowledge of all the trips and services we offer and thats
why most of our clients comes from different -different countries and come again and again.
Our Strength : Our strength is experience in handling international clients, authentic
information, certified and professional staff and our dedication.Motor Biking
Skiing in Himalayas
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About Us
Voyage Adventure Tours and Travels have a minimum paid up capital (capital employed) of Rs.
3.00 lakhs. The Annual turnover in term of Indian rupees by the firm from Adventure Tourism
related activities is Rs.10.00 lakhs.
Voyage Adventure Tours and Travels has office Located in Mumbai (Saki Naka, Andheri E) with an
area of 250 sq. ft. The office is located in neat and clean surroundings and equipped with
telephone, fax and computer reservation system etc. It has sufficient space for reception andeasy access to toilets.
We have our own Adventure equipment as well as specialized trained staff. The Voyage
Adventure Tours and Travels have experienced and well qualified executive staff under its direct
employment.
The field staff members of the party are qualified for the activity and have minimum of five
years of practical experience. The staff member are all certified from the specialized
organizations like IMF (for Mountaineering/trekking) & NIWS Goa (for Water Sports etc.).
Field members of the company are qualified in First-aid/C.P.R by Red Cross.
We have signed an undertaking for adherence to sustainable ecological practice and protection
of environment in keeping with guidelines for eco-tourism and safety and security guidelines of
Adventure Tour Operator Association of India.
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Camping
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A copy of the eco-tourism Guidelines are distributed to each client.
Voyage Adventure Tours and Travels maintains in its office premises all the maps and reference
material concerning the particular activities it desires to pursue as business.
We have our printed brochure and website (www.voyageadvenures.com) clearly describing Its
i) Present activities.
(ii) Its area of operation(iii) Its commitment to follow eco-tourism guidelines.
Principles of Eco Tourism as being espoused by ATOAL Membership of PATA Green Leaf are
optional.
Mountain Climbing
Student Summer camps
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Trekking Peaks
Nature of Voyage Adventure Tours And Travels
Voyage Adventure Tours and Travels is partnership form, Registered under Indian Partnership Act 1932, jointly
owned and managed by 6 partners namely Keshav Sone, Prakash Patel,Viniyak Menon, Jigar Patel, Sourabh Saraf
and Gaurav Agarwal. Each of the six partners shares equal profits and losses. They manage different
departments interdependently in a cross functional way. Every partner has unlimited liabilities to discharge.
However each has the right to participate in management ofVoyage Adventure Tours and Travel agency, and to
inspect the books and records of the travel agency any time.
Advantages ofbeing registered as a partnership form.
Easy FormationLarge Financial Resources
Better management talent
Lesser risk
Division of labor
Single tax return
Disadvantages ofbeing registered as a partnership form.
Unlimited Liabilities
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TREKKING IN HIMALAYAS
Trekking in Himachal Pradesh
Trekking in Garhwal
Himalayas
Trekking in Kumaon
HimalayasTrekking in Ladakh Himalayas
Trekking in Zanskar
Trekking in Lahaul and Spiti
Trekking in Sikkim
ADVENTURE IN HIMALAYAS
Mountaineering Expeditions
Climbing in Himalayas
Jeepsafari in Himalayas
Camping in Himalayas
Student Summer CampsSkiing in Himalayas
River Rafting in Himalayas
Motor Biking in Himalayas
Trekking in Nepal Himalayas
TREKKING IN SAHYADRI
Trekking in Sahyadri
Tribal Village Tours
Adventure Packages :
Jeep Safari
Camping
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BEAS KUND : A Glacial lake in Himachal Pradesh. Trail goes through scenic meadows provides options to go as
high as you feel fit. One of the most scenic trekking route of Himachal Pradesh.
11 Days -Ex DELHI
TRIUND RIDGE - LAKAGLACIER : Dhauladhar Range of Himalayas, Can be combined with Golden Temple visit.
This is simple trek which can be enjoyed with friends and families. 5 Days- Ex DELHI
ROOP KUND : Scenic view of Trishul massif- a circuit trail ends up in Outer Nanda Devi Sanctuary. You can make
a circular trekking route by combining with OUTER NANDA DEVI SANCTUARY. 14 Days- Ex DELHI
OUTER NANDA DEVI SANCTUARY: Provides insight into tribal villages living in shadows of Nanda Devi and
Trishul Massif in Uttarakhand12 Days. Ex DELHI
PINDARI GLACIER AND KAFNI GLACIER : Enjoyable, scenic trail in Uttarakhand, Can be combined with visit to
Binsar sanctuary. 10 Days -Ex DELHI
SUNDERDUNGA BASE CAMP : Moderate level of trekking route which goes through scenic meadows and alsoprovides views of peaks and glaciers of Uttarakhand14 Days-Ex Delhi
MANALI - HAMTA PASS: Moderate level of trekking route which provides scenic views of himalayas. Trekking
to pass is snow trail which is very exciting and scenic. 08- 10 Days- Ex Delhi
EVEREST BASE CAMP: Certainly not for first timers-you can choose trails and trekking region according to your
choice.
Jeep Safari
Camping
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Mount Baljuri
(5922m) Not much technical peak but still upper portion requires fixed rope and walking with crampons.
Weather plays most important role in this climb as this region is prone to get long stretches of bad weather. This
is good climb which is having mixture of a good himalayan trekking in Uttarkhand/ Uttarakhand himalayas.
Friendship Peak
(5289m) -Not a walkable peak and requires knowledge of technical climbing . Provides great views of Pir-Panjal &
Dhauladhar range of Himachal Pradesh
Mount Ladakhi
(5345m) Not a walkable peak and couple of sections requires experience of technical climbing gear. This climb
also provides details of Mount Shiker-Beh and Makar-Beh. Fascinating views of Pir Panjal and Dhauadhar range in
Himachal Pradesh
Stok Kangri
(6153m) - A walkable peak where no climbing gear is required after July. Not everyone is successful here as
acclimatization plays important role in Ladakh Himalayas.
Hanuman Tibba (5932m ) A expedition style peak which requires good understanding of climbing and living in
high altitude. Besides a long trekking to Beas Kund and then crossing over steep TENTU PASS to establishing ABC-
this is not a walkable peak and requires experience of using technical climbing gear.
Seven Sisters(4500m) - Making one BC and attempting summits. These peaks are best climbing opportunity for beginners .
Provides scenic views of Pir Panjal range and Kully Valley in Himachal Pradesh.
Mountain Climbing
Student Summer camps
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[Tribal temples, Villages, Wildlife regions, Jungle treks, Rock Climbing options in
lesser known mountain range of Central India]
Living in a Tribal village is a unique experience. This tour offers you a chance to see village life very closely. You
will stay in a tribal village with tribal people. Most of the villages are located at the mountain base and having lot
of Jungle around. In this tour you will do trekking from one village to another.
Duration 8 Nights and 9 Days
Places to Visit Mumbai - Bhandardara - (Villages) Ghatghar - Saamrad - Ratanwadi - Kumshet -Shirpunje
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Skiing in Himalayas
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Visit Ancient Hindu Temples and Buddhist monasteries in Himalayas.
[ Himachal Pradesh, Lahaul and Spiti, Uttarakhand, Ladakh and Zanskar ]
Manali-Leh-Manali
Manali to Leh jeep safari can be combined with Nubra Valley visit. You can come back via LAHAUL SPITI
Pilgrimage / Chardham Yatra
One of the ancient pilgrimage route of himalayas. A visit to Jim Corbett can be combined with this tour.
Manali-Leh-Sirinagar-Delhi
This is TRANS-HIMALAYAN ROUTE and can be combined with Pangong, Tso Morari Lakes / Nubra valley visit.
Delhi-Shimla-Kaza-Kunzum La-Manali
Circuit route - can be combined with Sangla valley.
Various packages are available which can be customized according to your budget - we provide vehicles withdrivers, accommodations , Guide and Basic Medical Support along with option of tented accommodation en
route Himalayan safari
Jeep Safari
Camping
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River Rafting
Trekking Peaks
VoyageAdventure Tours And Travels as a Retail Travel Agency:
Voyage Travel agency sells tourist products directly to the public on behalf of the product suppliers and in return
gets commission. Some package tours are sold in two ways i.e. on commission basis and mark-up price. When a
travel agency sells a tour on marked up price it means that first it mark up the cost of tour and then sell it in
higher rate. The mark up price is the difference between retail price and wholesale cost.
Our main revenue is generated through the commission received from vendors. However, the rate of
commission differs from organization to organization and travel component to travel component.
Agency Commission
Structure
Airline Tickets
International 9 11 %
Domestic 5 8 %
Lodging
10 %
Indian Railway
Rail Ticket- Nil (Agency is free to add
service charges)
Indian Rail Pass 10 %
Tour Operators 10 %
Package Tour 11 15 %Car Rental 10 20 %
Escorted Tour 15 %
Group/Convention Packages 10 %
Incentive Packages Tour 10%
Insurance Companies 10 15 %
Banking Travellers' cheque 2 %
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Roles of Voyage Adventure Tours And Travels
As an Inbound Tour operator:
With about 60 team members we are the biggest and most experienced alternative Inbound (incoming) tour
operator in Himalayas and sahyadri. Our international team of travel specialists, guides, travel consultants,
advisors and tour researchers are working to provide a memorable stay in the region.
An inbound tour operator is the one that makes travel arrangements for arriving tourists from foreign tourists.
These can include hotel reservations, tours of the area, airport transfers, meals, and other things.
As a Domestic Tour operator:
A domestic tour operator is one who makes arrangements for transport, accommodation, sightseeing,
entertainment and other tourism related services for domestic tourists.
We promote domestic destinations, and are well known for our service standards, and imaginative packaging to
make the overall holiday experience a memorable one.
EmploymentGenerator:
With increase in our size of operations, travelers/customers, and demand for adventure travel enthusiasts within
and outside India, there is an increase in employment in our travel agency directly and indirectly.
Earning Foreign Currency:With increase in inbound tourism, there in an increased foreign currency inflow. In this way Voyage Tours and
Travels helps us in fetching the foreign currency.
Mountain Climbing
Student Summer camps
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River Rafting
Trekking Peaks
Travel and Tour
Division
(Gaurav Agarwal)
Destination
Service Division
(Viniyak Menon)
Marketing
and Sales
Department
(Sourabh
Saraf)
Transport
Department
(Jigar Patel)
Finance and
Accounting
(Prakash Patel)
Voyage Adventure Tour And Travel
Tour Executives
Tour and Travel
Booking
Assistants
Executives
s
Assistant
s
Deputy Manager
Assistants
Sales
Manager
Advertisement
Manager
Assistants
Executives
Assistants
Tour Research and
Planning Division
(Keshav Sone)
Executives
and
Assistants
Help
Desk
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Link Ups:Basically, we serve adventure tourists. Incidentally the requirement of these tourists are different and our agency
has to assemble or purchase related components from the principal suppliers to cater their needs. Essentially,
Voyage Tours and travels maintain close ties with the Airlines, hotels, car rentals, banks, insurance companies,
railways, government, trade associations, foreign tour operators and travel agents, ground operators, tourism
educational institutes.
Below figure gives a brief discussion of these undertakings.
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Camping
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Trekking Peaks
Process DesignVoyage Adventure Tours and Travels follow a defined process to cater the needs of each and
every customer. The process defines how the entire journey of a traveler, right from the point of
making an enquiry, confirmation of the selected adventure tour, back end processes,
Initialization of the tour , contacting our various liaison partners, till the end of the tour. This
entire process helps us to avoid any confusion in operations functions
Voyage
Tours And
Travels
Process cycle
Enquiry
TourConfirmation
Part
Payment
Documentation
Booking of
Itinerary
Information
To Guides
Full
Payment,
Before the
trip starts
Initialization of
actual tour
operations
Guide/Leader
Takes charge of
activities
End Of the trip /Feedback from
customers
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Service Operations
Internal
Service
Quality
Employee
Satisfaction
Profitability
Customer
SatisfactionEmployee
Productivity
RevenueGrowth
EmployeeRetention
Customer
Loyalty
External
Service
Value
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Skiing in Himalayas
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River Rafting
Trekking Peaks
Landing permits
Certificates
Travel information
Counselling
Immigration
Passport
Visa
Custom Clearance &
Procedure
Health and security
ChecksLanding permits
Certificates
Itinerary
Preparation
Various types of
itinerary of special
interest tourists
Airline Ticketing
and
Reservation
International
Domestic
Accommodation
Reservation
Hotel
Resort
Other
Reservation of
surface
/sea transport
Rail
Road
Sea
Tour packaging
and
costing
Liaison with
providers
Market Research
Costing and Pricing
Promotion of
package
Travel Insurance
Personal
Baggage
Foreign Currency
Seminars
Symposium
Conferences
Exhibitions
Organizations of
Entertainment
Cultures
Programmes
Others
Function of Voyage travel agency
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Our Service Pyramid- To Face our Competitors
Motor Biking
Skiing in Himalayas
Services to
Our
Customers
Face Competitors
Operations
Services to customers Co-ordination with
partners
24x7 help desk
Availability of resources
Health Facilities
Trained Guides
Payment Facilities
Problem Solving
Tie-ups with Itinerary
Such as:
Hotels,
Ticket booking agencies,
Wholesalers,
Other Agencies
Our Best Services through Help Desk, Trained Guides and Instructors, Collaborations
with Best Itinerary
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River Rafting
Trekking Peaks
TERMS AND CONDITIONS
We are Voyage Travels, Mumbai based operation, who with our sister companies, Nice Travels
and Wise Travels located in Canada and USA respectively, offer a wide range of the best
excursions and activities available. Our priorities are the adventure tour with safety of our
clients, with a strong emphasis on service. Groups and individuals are welcome. Itineraries can
be customized to suit. Our office is open 7 days a week from 7:00 a.m. through 8:00 p.m. We are
closed only one day a year, 15th August, when we celebrate Indian Independence.
Guides
All guides are licensed. They are well-versed in English and Local Languages. These are
knowledgeable individuals who will enhance your experience with their enthusiasm.
What do you pay for?
Included in the quoted rate for each itinerary will be:
Meet & Greet
meals as detailed
accommodation
transfers
guides
all taxes on services and accommodation
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Included in each day excursion will be:Transportation
guide
lunch
bottled water
juice or soda
entrance fees
Not included in the quoted rate for each itinerary are:Tips
personal expenses
departure taxes
laundry
alcoholic beverages
any entertainment not detailed in the itinerary
Rates are subject to change.
Mountain Climbing
Student Summer camps
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Payment Policy
Deposits
A deposit of US$100.00 is required on all services requested, within 14 days of the date of that
request. Payment of the balance should be cleared not later than 30 days before the client's
arrival date.
Groups will be required to deposit 25% on receipt of confirmation. A further 25% deposit will be
due no later than 60 days prior to the arrival date. The balance in full will be due 30 days prior to
the arrival date.
Cancellation, changes & Refunds
All requests for changes or cancellations must be in writing. Up to two changes will be processed
at no extra charge. For each subsequent change, there will be a US$10.00 fee. Cancellations will
be refunded as follows:
More than 30 days prior to arrival - Full refund
15 - 29 days prior to arrival - 50% refund
0 - 14 days prior to arrival - No refund
No shows will be charged full amount of total bill.
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Skiing in Himalayas
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Group cancellations must be in writing. Cancellations received more than 90 days prior to arrivaldate will be charge US$100.00 plus any charges from any airline, ground operator, hotel or other
vendor for that cancellation. For cancellations received less than 90 days and more than 45 days
prior to the arrival date, a fee of US$500.00, plus any of the afore-mentioned penalties will be
charged. For cancellations occurring less than 45 days prior to the arrival date will be dealt with
on an individual basis.
Currency andCredit Cards
The exchange rate for the U.S. Dollar is fixed at Indian Rs. 50.00 for US$1.00. U.S currency isaccepted just about everywhere, so it unnecessary to exchange money. Master Card & Visa are
the most commonly accepted credit cards. American Express and Discovery to a lesser degree.
Documentation
A valid passport is required for travelers entering India. Visitors from most other countries
require visas.
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Camping
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Trekking Peaks
Responsibility & ConditionsVoyage Adventure Tours & Travel has limited responsibility and acts only as an agent for the
passengers in regards to travel whether by motor coach, private car, boat, aircraft or any other
conveyance. Voyage Adventure Tours & Travel cannot accept liability or responsibility for injury,
damage, loss, accident, delay or irregularity which may be occasioned by acts of God, fire,
breakdown of machinery, acts of government or other authorities, de jure or de facto wars
whether declared or not, hostilities, civil unrest, strikes, riots, pilferage, epidemics, customs
regulations or any other incident. Voyage Adventure Tours & Travel cannot accept responsibility
for any loss or damage resulting from incorrect documents or additional expenses due to delayor changes of schedules or other causes. The right is reserved to decline any passenger should
such a person's health or general demeanor impede the operation of the services to the
detriment of other passengers. Voyage Adventure Tours & Travel reserves the right to cancel or
re-schedule an itinerary as may be deemed necessary for the carrying out of the tour or
package, either before departure or en route. Baggage is carried at the passengers own risk. The
acceptance of tickets and vouchers shall be deemed to be the passengers consent to the above
conditions.
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Some Pictures From our various Himachal Pradesh Expeditions
River Rafting And Site Seeing in North India
Ladakh Trekking Expeditions
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Guide Ford School Project
Sahyadaris Tribal Trekking
Kailash Mansarover Mountain Climbing Expedition