Volunteering: Management vs Engagement
9
Volunteering: Management v Engagement Tiger de Souza Head of Volunteering
-
Upload
association-of-volunteer-managers -
Category
Education
-
view
455 -
download
1
description
Tiger de Souza - Head of Volunteering - NSPCC
Transcript of Volunteering: Management vs Engagement
![Page 1: Volunteering: Management vs Engagement](https://reader035.fdocuments.in/reader035/viewer/2022062615/54816ef8b4af9fef158b6058/html5/thumbnails/1.jpg)
Volunteering:Management v Engagement
Tiger de SouzaHead of Volunteering
![Page 2: Volunteering: Management vs Engagement](https://reader035.fdocuments.in/reader035/viewer/2022062615/54816ef8b4af9fef158b6058/html5/thumbnails/2.jpg)
![Page 3: Volunteering: Management vs Engagement](https://reader035.fdocuments.in/reader035/viewer/2022062615/54816ef8b4af9fef158b6058/html5/thumbnails/3.jpg)
![Page 4: Volunteering: Management vs Engagement](https://reader035.fdocuments.in/reader035/viewer/2022062615/54816ef8b4af9fef158b6058/html5/thumbnails/4.jpg)
![Page 5: Volunteering: Management vs Engagement](https://reader035.fdocuments.in/reader035/viewer/2022062615/54816ef8b4af9fef158b6058/html5/thumbnails/5.jpg)
![Page 6: Volunteering: Management vs Engagement](https://reader035.fdocuments.in/reader035/viewer/2022062615/54816ef8b4af9fef158b6058/html5/thumbnails/6.jpg)
Customer satisfied
Customer not satisfied
Expectation metExpectation not met
KANO model
WANT
EXPECT
DELIGHT
Source: Kano model
![Page 8: Volunteering: Management vs Engagement](https://reader035.fdocuments.in/reader035/viewer/2022062615/54816ef8b4af9fef158b6058/html5/thumbnails/8.jpg)