VOLUNTEER MANAGEMENT IN EXTENSION Necessary Evil or Blessing in Disguise? Marina D’Abreau...
Transcript of VOLUNTEER MANAGEMENT IN EXTENSION Necessary Evil or Blessing in Disguise? Marina D’Abreau...
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VOLUNTEER MANAGEMENT IN EXTENSION
Necessary Evil or Blessing in Disguise?Marina D’Abreau
University of Florida IFAS
January 2009
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Volunteer Programs – Pros & Cons
• Delivery of services at reduced/no cost• Access to additional expertise• Better contact/visibility with the community
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Volunteer Programs – Pros & Cons
• Lack of control and reliability of volunteers• Time demands for volunteer supervision• Potential negative impact on paid jobs• Difficulties in recruiting/retaining qualified volunteers
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Volunteer ProgramsPlanning
Recruitment
Orientation & Training
Supervision & Evaluation
RecognitionMANAGEMENT
CYCLE
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Volunteer Programs – Recruitment
• Marketing/Promotion• Applications• Profiles• Interviews
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Volunteerisms – The Right Skills
• Past experiences• Career history• Special interests
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Volunteer Programs – Training
• Orientation about the organization• Policies and procedures• Assume they know nothing•Clarify expectations
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Volunteerisms – Clear Expectations
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Volunteerisms – Provide Direction
• Program goals• Organizational mission• Job descriptions
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Volunteer Programs – Evaluation
• Performance at assigned tasks• Recognize training needs• Identify gaps in program
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Volunteer Programs – Recognition
• Acknowledgement of services• Formal and informal• Constant and consistent• Meaningful and motivational
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Volunteerisms – Don’t Play Favorites
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Volunteer Programs – Attrition
• Poor expectations• Never feel like part of the organization• Poor communication with staff/volunteers• Don’t have enough to do• Don’t feel like they’re making a difference• Never find their niche
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Volunteer Programs – Mentoring
• Address barriers• Peer networking• Similar interests• Smoother transition
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Volunteer Programs – Mentoring
• 27% average attrition – all FL counties• 7% attrition with mentoring program
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Master Gardener Program - Florida
• 425,445 hours in 2007• $7.9 million in services to citizens• ~150 FTEs
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Master Gardener Program - Southeast
• >1.7 million hours in 2007• >$31.2 million in services• ~600 FTEs
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TIPS FOR WORKING WITH VOLUNTEERS
• Respect their schedules• Treat them as colleagues• Develop opportunities that really matter• Remember that volunteering is optional• Be organized and professional• Train with relevance• Target generational groups with peers
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ADDITIONAL RESEARCH NEEDS
• Management structure of adult volunteer programs• Training that addresses organizational and volunteer needs• Role expectations and volunteer turnover• Leadership development among volunteers• Generational volunteers
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I THINK I’D RATHER MANAGE THE BAILOUT PLAN…
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QUESTIONS?Marina D’Abreau
University of Florida IFAS
January 2009