VOLUME 94 PROOF Points - benchmark-inc.com...There are several advantages to bidding your project in...

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PROOF Points PROVEN TECHNIQUES, TIPS & UPDATES in this issue BENCHMARK-INC.COM PROVEN. ROOF AND PAVEMENT CONSULTANTS 1 The Benefits of Winter or Early Spring Bidding 2 Roofing Industry Recollections 7 Benchmark Culture Video 7 Save-the-Date 2020 Pavement Management Seminar 8 Season’s Greetings The Benefits of Winter or Early Spring Bidding By Troy Kaiser DECEMBER 2019 | VOLUME 94 continued on page 6 Depending on your location, winter is typically not the time to be thinking about your upcoming paving projects. But as an owner with a pavement that needs to be rehabilitated, it is important to reap the benefits of early spring bidding. There are several advantages to bidding your project in winter or early spring. Strategic Design Preparation The first step in taking advantage of the benefits of early bidding is to have the bidding documents ready for distribution to the contractors. Contracting with a consulting or engineering firm in the fall or just after the first of the year to develop your bidding documents is critical. It takes time to collect design data and develop detailed paving plans and specifications. In addition, considerable time may be needed to obtain permitting and approvals from the local municipality. By having these details taken care of well before the bid date you will assure that the bidding process, and the project, will not be delayed. Better Pricing Bidding in the winter or early spring results in better, more competitive bids. In the spring, contractors are trying to fill their schedules and ensure that they will have enough work for the summer. If you bid later in the year, they may already have a full schedule and will raise their prices to cover the THROUGH STRATEGIC DESIGN PREPARATION, BOTH TIME AND MONEY CAN BE SAVED.

Transcript of VOLUME 94 PROOF Points - benchmark-inc.com...There are several advantages to bidding your project in...

Page 1: VOLUME 94 PROOF Points - benchmark-inc.com...There are several advantages to bidding your project in winter or early spring. ... Carlisle, Firestone, and GAF also introduced TPO membranes

PROOF PointsPROVEN TECHNIQUES, TIPS & UPDATES

in this issue

BENCHMARK-INC.COM

PROVEN.

ROOF AND PAVEMENT CONSULTANTS

1 TheBenefitsofWinteror EarlySpringBidding

2 RoofingIndustryRecollections

7 BenchmarkCultureVideo

7 Save-the-Date 2020Pavement ManagementSeminar 8 Season’sGreetings

The Benefits of Winter or Early Spring Bidding By Troy Kaiser

DECEMBER2019|VOLUME94

continued on page 6

Dependingonyourlocation,winteristypicallynotthetimetobethinkingaboutyourupcomingpavingprojects.Butasanownerwithapavementthatneedstoberehabilitated,itisimportanttoreapthebenefitsofearlyspringbidding.Thereareseveraladvantagestobiddingyourprojectinwinterorearlyspring.

Strategic Design Preparation

Thefirststepintakingadvantageofthebenefitsofearlybiddingistohavethebiddingdocumentsreadyfordistributiontothecontractors.Contractingwithaconsultingorengineeringfirminthefallorjust

afterthefirstoftheyeartodevelopyourbiddingdocumentsiscritical.Ittakestimetocollectdesigndataanddevelopdetailedpavingplansandspecifications.Inaddition,considerabletimemaybeneededtoobtainpermittingandapprovalsfromthelocalmunicipality.Byhavingthesedetailstakencareofwellbeforethebiddateyouwillassurethatthebiddingprocess,andtheproject,willnotbedelayed.

Better Pricing

Biddinginthewinterorearlyspringresultsinbetter,morecompetitivebids.Inthespring,contractors

aretryingtofilltheirschedulesandensurethattheywillhaveenoughworkforthesummer.Ifyoubidlaterintheyear,theymayalreadyhaveafullscheduleandwillraisetheirpricestocovertheTHROUGH STRATEGIC DESIGN PREPARATION, BOTH TIME AND MONEY CAN

BE SAVED.

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PROOF PointsDECEMBER2019|VOLUME94

Roofing Industry Recollections/Parting ShotsBy Jeff Evans, RRC

Ididn’tcomeintotheroofingindustryinNovember1977onpurpose.Withanewly-minteddegreeinConstructionAdministrationfromUWMadison,Iwasfullyexpectingtogotoworkwithageneralcontractorandbuildbuildings.But,in1977therewasarecessionintheconstructionindustry,sonoonewashiringwet-behind-the-earsprojectmanagers.Iwasmarriedtomyhighschoolsweetheartforjusttwoyears,andhada5-montholddaughtertosupport.SowhenIwasofferedasales/estimatorpositionwithalargeroofingcontractor,Ithought“getsomeexperienceintheconstructionindustry,buildaresume,andmoveupwhentheeconomycomesback.”

Forty-twoyearslater,Iamstillintheroofingindustryandcansaythatithasbeenasrewardingacareerasmy22-year-oldselfcouldhaveimagined.IwillretireinJanuary2020,andsothisarticlewasrequestedbymyBenchmarkassociates,whoaskedmetoreflectonthechangesintheindustrythatIhavewitnessed.

Ihaveparticipatedinoneofthemostdynamicperiodsinthemostinnovativeindustryinconstruction.Changesinroofinghavebeentoomanytoaccuratelyrecall,buthereisashortlistofthemostnotablechangesandmyeditorialcommentsoneach:

1. Advent of Single-Ply Roofing/ Decline of Built-Up Roofing.

In1977,single-plyroofingwasjust

gettingatoe-holdinthemarket.Neoprene,EPDM,andpolyvinylchloride(PVC)membraneswerebroughttomarkettocompetewithasphaltandcoal-tarpitchbuilt-uproofsthathaddominatedthelowslopecommercialroofingmarketfornearlyacentury.Carlisle,Uniroyal,GatesEngineering,PlymouthRubber,Goodyear,andotherfamiliarrubbermanufacturersenteredtheEPDMroofingmarket.DynamitNobel(Trocal),Sarnafil,Sukoflex,Alkor,BraasandotherEuropeanPVCmanufacturerscametomarketandwerefollowedbyseveralU.S.manufacturers,CooleyandPlymouthRubber,andaveryshort-livedVCP.

SomeoftheearlyPVCmembraneswerenon-reinforced,whichoftenledtosignificantmembraneshrinkage.IhadaschoolclientwhohadaballastedPVCroof.Hecommentedtomethateveryspringhehadtopulltheguttersbackdownofftherooftotheirnormalposition.ThePVCmembranewaspullingtheguttersupontotheroofeachwinter.Whocouldhavepredictedthat?

Earlynon-reinforcedPVCmembranesalsowentthroughaperiodoftime(mid-1980s)whereanumberofinstancesofmembraneshatteringoccurred,suddenlyleavingbuildingswithnoviableroofsystem.Significantwaterdamageresulted,andittookseveralyearsforthePVCroofingsegmenttorecoverfromthetaintofthatfailure.

EarlyEPDMroofswereseamedwithliquid(neoprenebased)adhesives,

whichwerenotresistanttolong-termexposureofpondedwater.Asaresult,butyl-basedadhesiveswereintroducedinthemid-1980s(whichwerebetter)andfinallyseamtapeadhesivesdevelopedinthelate1980s,thatweremuchmorereliableanddurable.

Around1980,JPStevensdevelopedaDuPontHypalon-basedsingle-plymembranethatwaswhite,reinforcedandgenerallyheat-weldable.ItwasalsoverypricecompetitivewithPVCandEPDMsystems.Theirhypalonmembranewasoriginallyagoodroofingmembrane,capableofbeingadhered,ballastedandmechanicallyfastened.JPStevenswentthroughseveralreorganizations,becomingJPSElastomericsandthenStevensRoofingSystems.Inmyopinion,theyknewhowtomakeaverygoodsingle-plymembranebutcutproductqualitytoimproveprofitabilityorgainalargermarketshare.Irecentlyhavebeenonseveral30-year-oldJPStevensroofsstillperformingwell,butIalsowitnessedmanyfailuresofthesameproduct(sometimesfailingbeforetheroofinstallationwasfinished).Iattributethesefailurestopurposefulcheapeningoftheproduct.

Thermoplasticpolyolefin(TPO)membranesenteredtheU.S.marketaround1993.Again,JPSElastomericsorStevensRoofingSystemswasoneofthefirstwiththeir“EP”membrane.TheirTPOmembranessufferedfrombeingtoothin,(whichwasalwaysmy

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gripewiththem),andtheir“CoolBlack”wasapoordecisionfromthestart.TPOmembranesrequireheatandUVstabilizerstoprotecttheTPO“backbone”andmakingtheproductblackincolormadeitagefasterthanthewhiteversion.Itisclearthisproductdidnotgetsufficientfieldtesting.

Oddly,StevensRoofingSystemswaspurchasedbyDowChemicalin2008,andthensubsequentlyceasedallroofmembranesalesin2011.DowboughttheresponsibilityofStevenswarrantiesandhadtorespondtowarrantyclaimsforadecadeafterthatpurchase.

Carlisle,Firestone,andGAFalsointroducedTPOmembranesinthemid-to-late1990s.TheindustryobservedthatsomeTPOmembranesweredeterioratingmuchfasterthanexpected,particularlyinareasofreflectedlightandhighheat.ReformulatingtheTPOblendsresultedandthesenewerformulasseemtohaveimprovedTPOmembraneresistancetoheatandsunlight.

Inthebackdropofthesurgeinsingle-plyroofingpopularity,built-uproofingwentfromnearly100percentofthelowsloperoofingmarketin1975,toaslowas6percentin2016.

2. Insulation Changes

Commercialroofinsulationsavailableinthe1970sincludedthechoiceofperlite,woodfiber,rigidfiberglassandtoalesserextent,foamglass.Extrudedandexpandedpolystyreneinsulationscameintotheroofingmarketmoreasaresultoftheincrease

insingle-plysales,thoughsomeroofingcontractorsusedexpandedpolystyreneasabaselayerinasphaltbuilt-uproofassemblies.

The1970switnessedthefirstuseofpolyurethaneinsulationinroofassemblies.BecauseitwasmarketedashavingR-valuesashighas8perinch(withtheotherinsulationshavinganR-valueof2.78-3.0perinch),andwerelighterandlarger(4x4footand4x8footboards),polyurethanewaspopularforaperiod.Theprimarynegativewithpolyurethaneinsulationisthatitlackedsufficientfireresistanceandrequiredtheuseofathermal(fire)barrier.Itwasalsothoughttocauseblisteringinbuilt-uproofsthatweredirectlyappliedtoit.Assuch,polyurethaneinsulationwasreplacedinthemarketbypolyisocyanurateinsulationaround1980.

Polyisocyanurateinsulationhassincebecometheworkhorseoftheindustry.ItissufficientlyfireresistanttobeapplieddirectlytoasteeldeckforULClassAfireratingonmostlow-sloperoofassemblies.Changesinenvironmentalregulationshaverequiredinsulationmanufacturerstoreformulateseveraltimes,toreplaceozonedepletingblowingagentsintheproduct.Someissueswithdimensionalstabilityandcuppingwereexperiencedbuthave,forthemostpart,beencorrected.

From1982to1992Koppers,andthenlaterJohnsManville,manufacturedphenolicfoaminsulation.Phenolicfoam,itturnsout,canbequitecorrosivetosteeldeckswhenitbecomeswetandis

indirectcontactwithsteel.Aclassactionlawsuitwasfiledduetothenumberofdeckcorrosionreports,andBeazerEast,thentheownerofKoppers,spentadecadesettlingclaimsandmoppingupthatmess.

Inthe1970s,itwasmostcommontoseebuildingsoutfittedwith3/4”or1”perlite,fiberboard,orfiberglass.Itwasraretoseeanythingelse,unlesstheroofinsulationwastaperedandprovidedslope.Themovementtoreducebuildingenergyusagetookrootinthelate1970s,andthefirstModelEnergyCodewaspublishedin1983.

Underthetheorythat“moreisbetter,”eachupdatedversionoftheInternationalEnergyConservationCodehasrequiredhigherR-valuesthanthepriorversion.Themostrecent2018IECCcodehasthesmallestincreaseinR-valuerequirement,reflectingthatweperhapshavereachedapointwhereaddingmoreinsulationdoesnoteconomicallyreduceenergyconsumption.

3. Roofing Market Influencers

Ourroofingindustryneedsleadershiptomeettherequirementsoftheroof-buyingpublic,roofingcontractors,anddesignprofessionals.Theseorganizationshelpkeepourindustryontherighttrack.Theseorganizations’interestsarenotalwaysthesame,butIfeelallaremotivatedtoraiseupourindustry.

The National Roofing Contractors Associationhasbeeninfluencingtheroofingmarketsince1886.TheNRCAhas,inmyhistory,beenavaluablesourceforroofing

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Roofing Industry Recollections/Parting Shots Continued

researchandtechnicaladviceandhasbeenanadvocateforgoodroofingpractices.Whileitnaturallyseestheroofingmarketfromacontractor’sperspective,theNRCAisastronginfluencerinourindustry.

Fromaroofdesigner’sstandpoint,FM Global(FMG)isoneofthemostimportantforcesoverthepast42years.Forexample,priortothelate1970s,mostroofinsulationwasadheredtotheroofdeckinhotasphalt,evenonsteeldecks.BecauseofFMlosspreventionresearch,in1984FMGlobalbeganrequiringthatroofinsulationbeattachedtosteeldeckwithscrewsandplates,inlieuofhotasphalt,whichjump-startedtheinsulationfastenerindustry.

Foryears,FMGlobalpublishedtheirtestedandapprovedroofassembliesintheannualFM Approval Guide.TheApprovalGuidewasreplacedin2001bytheonline“RoofNav”databaseofapprovedroofingsystems.

FMGlobalmaintainsanumberofLossPreventionDataSheets(LPDS)tohelproofdesignerscreatemoreresilientroofsystems.FMGperiodicallyissuesupdatesofthesedatasheets,andsometimesitcausesdisruptionintheroofingindustry.Benchmarkisamemberofanindustrygroupcalledthe“FMCoalition,”madeupofkeyindustrystakeholders.ThegroupmeetsannuallywithFMtoreceiveapreviewofupcomingLPDSchanges,andprovidefeedback.

Roof Consultants Institutewasformedin1983,latercalledRCI,Inc.

andisnowIIBEC,theInternational Institute of Building Enclosure Consultants.BenchmarkhasbeenamemberofRCI/IIBECsincethemid-1980s.ThepurposeofRCIwastopromotetheroofconsultingindustryandprovideitsmemberswithcertificationopportunities.IwasinthefirstclassofroofconsultantstotakeandpasstheRegisteredRoofConsultant(RRC)testin1988.IIBEChasbecomearoof/buildingenvelopeindustryleader.

SPRI (formerlySingle-Ply Roofing Institute)wasformedin1981,torepresentsingle-plyroofingmanufacturersinthemarket.Themanufacturermembersincludedmodifiedbitumenroofingmanufacturers,assomeoftheirproductsweresoldassingle-plysystems.Sinceitsinception,itsmembershipexpandedtoincludecomponentsuppliers,rawmaterialsuppliersandconsultants.Thisorganization,ofwhichBenchmarkisamember,isanANSI-approvedstandardsdeveloper.Seeinggapsbetweenbuildingcoderequirementsandtheabilitytocomplywiththoserequirements,SPRIhasworkedhardtofillsomeofthosegaps,withnewstandardssuchasANSI/SPRIES-1,theTestStandardforEdgeSystemsUsedwithLowSlopedRoofingSystems.Thisstandard,whichhasbeenadoptedintotheInternationalBuildingCode,helpsdesignersmeetthedesignrequirementsformetaledgesecurementrequirementsinthecode.

HavingworkedwithSPRIoverthe

past15years,Iconsiderthemtobeasmart,hardworkinggroup,dedicatedtoimprovingtheroofingindustry.

4. Roofing Innovation and Unintended Consequences

Innovationintheroofingindustryisaliveandwell.Afteraperiodofrelativecalm,thelastfiveyearsorsohasseenanincreaseintheintroductionofnewproducts.Someoftheseinnovationsaredrivenbychangesinregulations.Forexample,newadhesiveshavebeendevelopedtomeetlowerVOCemissionstandards.Theadhesiveformulationsandapplicationmethodsoftheoldadhesiveswerewellknown,andapplicationoftheneweradhesivesrequiresre-training.

Theintroductionofinduction-weldedmethod(i.e.RhinoBond)fortheattachmentofheat-weldablesingle-plysystemsseemedwell-timedwiththechangesFMGlobalmadetotheir4470teststandard.Thatchangeeliminatedtheapprovalsofmanyseam-attachedsystemsduetoconcernswithoverstressingsteelroofdecks.Theinduction-weldedmethodhasalearningcurveforcrewsthathavenotdoneitbefore.Benchmarkusesthisattachmentmethodfrequentlyandhasmodifieditsspecificationstoincluderequirementsforcalibrationoftheinductionwelder,forcareofmagnets,andforspacingofinductionplates.

TherecentchangeinhailresistancerequirementsbyFMGlobalisanotherexample.TheVerySevere

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Hail(VSH)ratingcurrentlyrequiresmanufacturerstoresorttousingorientedstrandboard(OSB)asa“coverboard”tomeettheVSHstandard.OSBhasnotbeenusedwithinlowsloperoofingassembliesforextendedperiods,oronawidescale,sowehavedefiniteconcernsaboutitsperformance.Likewise,thereareseveralfirmsworkingonahigh-densitycoverboardthatisbasedoncompressedrecycledjuiceboxesorplasticbeveragecontainers.Iexpecttheretobeunforeseenissueswiththeseproducts.

Thisindustryhasbecomequitecomplicated.Itseemsthateverymanufacturersuppliesanever-increasinglistofproductsandaccessories.Werecognizeinnovationhasadefiniteupside,butthereisariskofcombiningproductsthatarenotcompatible,orarenotmeanttobeusedtogether,resultinginfailureorheartache.Theuseof“triedandtrue”methodsisstillagoodrecommendation.Theroadofearlyadoptersisstrewnwithfenderbendersandcollisions.Myrecommendationisgoslowandletothersexperiment.

5. Labor Issues

AyearorsoagoIwroteanarticleentitled,“RoofingContractororLaborBroker?”.InitIrecalledearlierdaysinmycareerwhereeachroofingcontractorhaditsowncrews,trainedthem,andkeptthemtogetherforyears.Thisstillhappenswithmanycontractors,butwehaveseenagrowingtrendoflargenationalcontractorstosub-contracttheirinstallationlaboronmanyprojects.Thismaybe

inresponsetothetrendoflargebuildingownerspoolingtheirroofingprojectsandbiddingoutpackagesofroofreplacements.Inordertocompeteforthiswork,contractorsneedtobeabletotravelorhavemultiplelocationstoservethatneed.

Asaresult,throughourcontractorqualificationprocesswehavetriedtogetcontractorstocommittodoingourprojectswiththeirownforces.Ifwehavetoacceptsub-contractcrewstogetaprojectdone,werequirepriorknowledgeofwhothesubcontractorsare,theirqualificationandcredentials.Evenwiththesemeasures,wesometimeslearnthatnotallroofersonaprojectareemployedbytheprimeroofingcontractor.Itisfrustrating.

Inmycareer,IhavealsowitnessedthechanginglandscapefromprimarilyEnglish-speakingcrewstoprimarilySpanish-speakingcrews.ItmakesmewishItookSpanishratherthanGermaninschool,ascommunicationissometimeschallenging.IhavenodoubtthatHispanicworkersarewilling,capable,andwantingtodothingsright.Ourindustry’schallengeistomeettheirneedsintrainingandcommunication.

Theroofingindustryhasbeenfun.IcannotimaginewhatelseImighthavedoneinmyworkcareerthatwouldhavebeenaschallengingandinteresting.WhereelsewouldIhavehadtheopportunitytomeetandservesuchagoodgroupofclients,orworkalongsideofhard-workingcontractorsanddesignprofessionals?IamgratefultomypartnersatBenchmarkwho

encouragedmetojointhemonthejourneyofowninganddevelopingBenchmarkintothegreatgroupithasbecome.

Inclosing,Ihaveexperiencedalotinmy42-yearcareerandhavegreatlyenjoyedservingBenchmark’sclientstothebestofmyabilities.IamproudofthecurrentBenchmarkteam,asbeingthemostdedicatedandknowledgeablegroupofprofessionalsyouwillencounterinroofandpavementconsultingindustries.

ItisbittersweetthatweapproachJeff’sretirement.Whilewewishhimwellinhisnextchapteroflifeashecommitstospendingmoretimeathomeandenjoyinghisfamilyandfriends,wewillmisshimdeeply.JeffhasdedicatedhiscareertobeingaBenchmarkroadwarrior–travelingtoclientmeetingsandevaluatingroofsthroughoutthecountry(andbeyond!)for42years.Hisclientsareloyal.Ashisclientelemovesfromonecompanytoanother,itiscommonthattheyringhisnumberinneedofassistanceattheirnewventure.Throughhishardworkandreputation,he’searnedtheirtrust.

JeffhasbeenapillarhereatBenchmark.Asoneofourfoundingpartners,hehasfocusedonworkinghardandleadingbyexample.Weareeternallygratefulforthesacrificeshe’smade,relationshipshe’sdeveloped,leadershiphe’sprovided,andeducationhe’sbestoweduponourteamandourclients.

WethankJeffforhisvision,dedication,andcommitmenttoexcellence,andwishhimhappinessandgoodhealthasheenjoysretirement.

~TheBenchmarkTeam

RETIREMENTJeff Evans ThankYou

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PROOF PointsDECEMBER2019|VOLUME94

GETTING YOUR CONSTRUCTION PROJECTS STARTED EARLY LOCKS IN THE CONTRACTOR’S SCHEDULE SO TIME-SENSITIVE WORK CAN BE COMPLETED AS PLANNED.

EARLY SPRING BIDDING ENSURES THAT YOUR PROJECT WILL NOT BE DONE IN COLD, WET WEATHER.

The Benefits of Winter or Early Spring Bidding Continued

costoftakingonadditionalwork.Contractorsalsohavelessfieldtimeoverwinterandearlyspring,therefore,haveadditionaltimetoanalyzeprojectsmoreclosely.Thisadditionalscrutinyleadstothecontractorsbeingmorecreativeastheyexplorecost-effectivewaystobuildtheprojectandgainanadvantageoverotherbidders.

Ensured Schedule

Awardingyourprojectearlierintheyearwillallowyoutolockinaprimeschedulingslotwiththewinningcontractor.Buildingapavementprojectinthewarmandrelativelydryweatherofearlysummeriscriticaltoaqualityinstallationandresultsinminimaldelays.Thelateryoubidyourproject,thelateritwillbebuilt.Ifyouwaittoolong,youwillbeperformingyourprojectinlatesummerorfallwhenthewetter,

colderweathermaycausequalityissues,costoverruns,anddelayedschedules.

Flexibility

Manyunforeseenissuescanariseanddelayaconstructionproject,afewofwhichincludepermitting,undergroundtanks,andutilityproblems.Youcanlessentheimpactofdelaysbystartingyourprojectassoonaspossible.Bybiddingearlyandlockinginastartdateforyourproject,anydelaysthatdooccurwillhavelessofanimpactonthetimely

completionoftheproject.Manytimes,unforeseenissuesendupdelayingthecompletionofalatesummerprojectuntilthefollowingyear.Biddingearlywillgiveyoutheflexibilitytoadjusttochangeswithlessimpactontheprojectqualityorbudget.

Designingandbiddingyourpavementprojectearlyintheyearisessentialtoensuringasuccessfuloutcome.

Formoreinformation, contactTroy Kaiser at

[email protected]

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AsnotedintheAugust2019ProofPointsedition,Benchmarkiscelebratingour25thanniversary(1994-2019).Inhonorofthismilestone,wedevelopedavideotocapturethelegacythat’sbeencreatedandtoshareourstory.Wearegratefulforthemanylessonswe’velearnedandtherelationshipswe’vebuiltsinceourearlydaysasacompany.

PleasescantheQRcodeorvisitthewebsitebelowtoviewourvideo,whichhelpscommemorateourjourneyandprovideaglimpseofwhatlifeatBenchmarklooksliketoday.

http://bit.ly/bmculture

Aswepauseduringtheholidayseasontocelebrateourmanyblessings,wethankyouforyourpartinourpastquartercenturyandlookforwardtoworkingtogetheraswecontinuetoPROVE IT FORWARD.

~TheBenchmarkTeam

A corporate culture based on relationships.

ROOF & PAVEMENT CONSULTANTS

Waukesha, WisconsinApril 28-29, 2020

Watchforregistrationinformationonourwebsiteandsocialmedia.

Ifyouwouldliketoreserveaspotpriortoofficialregistrationopening,contact

Elise [email protected]

2020 Pavement Management Seminar

SAVE-THE-DATE

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Whiletheshoppingdaysmaybealittleshorterthisseason,wehopeyouarestillfilledwithJOY!RealJOY!Haveyoueverplannedafamilyvacationandtheanticipationwasjustasgoodasthevacation?Orpurchasedsomeoneagiftthatyoulookedforwardtosomuchitactuallybecametheemotionandfeelingyouenjoyedthemost?Inthatspiritofanticipationandexpectation,wehopeyoufindJOYthisholidayseason.FromourBenchmarkfamilytoyouandyours,pleaseacceptourgreetingsandbestwishesforJOYinyourworld!

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PROVEN.ProofPointsisapublicationofBenchmark,Inc.Wewelcomeyourfeedbackonthetopicspresented.TobeincludedonProofPoints’mailinglist,[email protected]

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