Volume 8: Issue 4 - December 2014...
Transcript of Volume 8: Issue 4 - December 2014...
Vo lume 8 : I s sue 4 - December 2014
CONNECT !
CONNECT ! ASSET SERVICES
2
Foreword
Anshuman Magazine
Chairman & Managing Director
CBRE South Asia Pvt. Ltd.
Dear Team,
As per my predictions of a gradual
market recovery in 2014 made in our
Connect edition last December, the
economy has in deed bounced back
with growth rates of 5.7% and 5.3%
during the April–June and July–
September periods, respectively.
Today there is optimism in the market
about a stronger economy and
expectations that the new government
will usher in a period of reforms.
As I reflect on the year gone by, I
notice a number of improvements for
our real estate sector. As our industry
moves ahead with lessons learnt
during a downdraft, so too must our
organization surge ahead with new
learnings into a new year.
I thank you all for your continued
dedication and hard work for CBRE
India, without which we would have
been unable to scale the heights that
we have managed to attain as an
organization this year.
As always, our Asset Management
business too has seen yet another
year of significant growth in 2014.
I end my note by wishing you and
your family and friends a peaceful
and prosperous New Year ahead.
Warm regards,
Anshuman Magazine
Introduction
Rajesh Pandit
Dear Team,
Let me take this opportunity to wish
you and your dear ones a very
happy new year.
With a significant number of key
assignments tucked under our belt
in 2014, the year proved to be a
good one for our Asset Services
team. On that note, I would like to
thank every one of you for your
commitment and dedication
towards the betterment of our
CBRE India family.
Our hard work was also
recognized by industry peers, when
CBRE India’s Asset Services division
was awarded the “Property
Management Firm of the Year
(West and South)” at the Realty Plus
Excellence Awards 2014
celebrations held earlier in Mumbai
this year.
Despite our industry achievements,
we need to underline our current as
well as future efforts at sustaining
the development of our team and
organization. To be able to tackle
tomorrow, we need to stay a step
ahead today. Remember, however,
that each of you is expected to
deliver your work efficiently, safely,
and in compliance with legal
regulations.
This year we had launched our
Compulsory 2014 Compliance
Training for all staff, which was a
success I’m happy to add.
To stay ahead of the curve, as
always, CBRE sets itself apart by
staying committed to ethical
behavior and practices, irrespective
of business repercussions. We, at
CBRE, are always committed to
living up to all expectations of the
ethical code of conduct, globally as
well as locally.
Stay vigilant at all times and report
violations, if any, to the concerned
authorities with immediate effect.
In the area of sustainability too,
CBRE’s involvement demonstrates
that all of us stand united in
upholding environmentally
responsible and sustainability
programs. We have a strong global
network of sustainability and green
building professionals with whom
we share project knowledge and
best practices.
Let us pledge today to service our
clients, while protecting our planet
as well as our brand name and
market reputation with the highest
standards of sustainable practices
and ethical compliance. As
globalization and regional
connectivity reshape the real estate
arena, our clients rely on our ability
to always deliver the best.
As 2014 comes to an end, I would
urge you to reflect on all your
achievements this year; and
motivate yourself for achieving
more in 2015.
Wishing all of you the very best for
the year ahead!
3
ASSET SERVICES CONNECT !
EMERGENCY
PREPAREDNESS
10 Things Every Emergency Preparedness /
Business Continuity Plan Should Include
Many organizations lack an emergency
preparedness / business continuity plan.
When people think of business emergency
preparedness plans, they tend to imagine massive
newsworthy catastrophes like hurricanes, floods,
earthquakes, tornadoes, bombings and shootings.
Although these events are certainly significant in
the scope, but for most organizations the bulk of
business interruption risk actually comes from
more mundane threats like a leaking or bursting
pipe, an internet access outage, or a power outage
caused by an external event.
Emergency preparedness and business continuity is
an organization’s lifeline, without it, a successful
company can collapse in a heartbeat.
Emergency Management Plans should include:
Evacuation floor plans clearly displayed on
each floor. Display of an overall site plan,
including north point and emergency contact
details
Display of a current version of the Annual Fire
Safety Plan.
Maintenance records for Essential Fire Safety
Systems should be readily available.
Consideration of the need for fire first response
training.
Facility evacuation procedures
Clear signage and procedures for building
users.
Routine inspection of emergency evacuation
pathway to ensure no obstructions.
For sites developing or updating their emergency
preparedness/business continuity plans, there are
ten areas that must be considered. An FM
professional plays a significant role throughout this
process.
1. Define Roles – Determine who is responsible
for the formation and execution of the plan.
This is often a role assumed by a facility
management professional and/or a facility
management team.
2. Define Mission-Critical Functions – Prioritize
functions so you can determine which to
dedicate resources to protecting and which
to address first in the case of a failure.
3. Define Risks – Assess vulnerabilities,
especially to mission-critical functions, and
determine their likelihood.
4. Calculate Costs – Estimate the cost of down-
time as well as the cost of preparation and
planning.
5. Monitor – Utilize manpower and technology
to catch disasters before they occur.
6. Communicate – Make sure your post-
emergency communications plan is resilient.
7. Test – Ensure the elements of your plan are
in good working order.
8. Practice – When possible, conduct live drills
and tabletop exercises.
9. Adapt & Adjust – A plan should be an
organic thing, not something you write and
file. Make regular adjustments based on
testing, practice and changing situations and
priorities.
10. Crowd Source – Develop a network of
strategic partners and facility management
professionals that you can go to for advice
when disaster strikes.
ASSET SERVICES
4
CONNECT !
HOUSEKEEPING
ESSENTIALS
(Contributed by: Shujauddin Siddiqui)
Restrooms in commercial facilities are one of the
most important areas facilities need to keep clean
and sanitary. No matter the type of facility, it is
important that housekeeping crews use proper
cleaning procedures and products designed to
ensure the health and welfare of building
occupants and visitors, as well as improve the
facility's image.
To ensure a desirable level of restroom hygiene,
housekeeping managers must consider a series of
procedures and products in restrooms and develop
a cleaning strategy housekeeping crews can use to
address each of them specifically.
Prepare and Protect
The first step in effective cleaning processes is
equipping cleaning crews with the most effective
tools and resources for the tasks at hand. A well-
stocked custodial
Cart/Caddy
containing all
mops, tools,
sponge, nylon
scrubber, power
pad brush,
different colour
code dusters and
ready to use
chemicals in spray gun bottles for smooth
cleaning. Properly set caddy/cart use will save
time, and cleaners should inventory them
regularly.
For cleaners' personal protection, they should use
gloves, gum boots and goggles, and possibly a
mask, depending on the task. Material safety data
sheets (MSDS) for the products cleaners use will list
the pieces of personal protective equipment (PPE)
they should use. Cleaners also should put caution
signs outside of restrooms to alert building
occupants and visitors that cleaning is in progress
and that floors might be wet.
Once crews have the proper tools for the job and
have considered all the appropriate safety
measures, they can begin the cleaning. The
process to improve and maintain restroom hygiene
should start with the application of germicidal
cleaning chemicals, properly mixed in a spray
bottle or as a ready-to-use product. Cleaners must
remember to pre-spray the chemicals on fixtures to
provide the proper amount of dwell time.
While the germicidal cleaning chemicals are doing
its work, the next step is to clean mirrors,
partitions, ledges, edges, dispensers and fixtures.
Cleaners should check the product label to
determine the proper dwell time for specific
restroom components and surfaces.
Cleaners should use separate cloths for plumbing
fixtures and sinks, and they also might consider
using microfiber cloths. These cloths have become
popular and, in some cases, can reduce the need
for cleaning chemicals and the amount of water
required. Cleaners should use disinfecting
chemicals on high-touch surfaces, such as door
handles, flush units, and dispensing systems, again
with proper dwell time.
Proper measurement of the disinfectant is essential.
If cleaners use too much, it can leave a sticky
surface that attracts more soil. If they use too little,
it cannot disinfect properly.
Using Divermite systems/Diluter for a dispensing
system to fill containers takes the guesswork out of
measuring. Managers should monitor these
dispensing systems occasionally to ensure they
actually measure the proper amount of product
into the container.
Soap dispensers, paper-towel dispensers, and
faucets still require cleaning and disinfecting.
Cleaners should inspect paper and soap
dispensers, as well as odor-counteractant units,
and fill them as needed.
Many facilities are using more environmentally
responsible products, which often include such
items as paper towels and toilet paper with
recycled paper content.
Continued on page 5…
ASSET SERVICES CONNECT !
5
Housekeeping Essentials…
But with disinfectant cleaners, managers must be
careful in weighing such claims.
When these jobs are done, it is time for cleaners to
begin work on restroom components that often are
the main culprits in poor hygiene — toilets and
urinals. The cleaning process involves using bowl
cleaners and a brush or swab. Using a swab will
help cleaners reduce the flicking of water that can
occur when using a toilet brush.
The first thing crews should do when cleaning a
toilet is push the water out of the fixture down over
the trap, then apply the bowl cleaner to the swab
and clean the inside of the bowl cavity, including
the flush ring. Cleaners should avoid working on
the outside of the bowl or the seat at this stage.
They already should have pre-sprayed these areas
with the disinfectant cleaner and cleaned them in
the same manner.
Urinals require a similar cleaning method as toilet
bowls, though in most cases, cleaners do not need
to drain any water. Again, they should use a bowl
cleaner only in the cavity of the urinal, not on the
outside. They should pre-spray a disinfectant on
the exterior as a first step, allow an appropriate
amount of dwell time, and wipe it clean as a last
step.
When the cleaner finishes using the bowl cleaner
in the toilet bowl and the urinal, he or she should
flush the unit, rinse out the swab with clean water,
and wipe any spills that might have occurred. In
some cases, the cleaner will need to change the
urinal screen and urinal block.
Bowl cleaners are available in three different
varieties: heavy-duty acid, mild acid, and non-
acid. Managers should choose a bowl cleaner
based on the type cleaning required. In some
cases, very hard water might require heavy-duty
acid, but in most cases, a mild or non-acid bowl
cleaner is adequate.
Mirrors and glass partitions should clean with glass
cleaning chemicals using glass cleaning kit
squeeze & wiper or microfiber glass cleaning
duster.
When cleaners have taken care of the restroom's
mirrors, fixtures, dispensers, partitions, and toilets,
it is time to turn their attention to the floor. Using
the mop and bucket or a flat-mop system, they
must mop their way out of the restroom and allow
the floor to dry. In some cases, using a high-speed
air mover will dry the floor more quickly.
Again, they should use a properly measured
disinfectant cleaner and allow it to dry, which will
give it the appropriate amount of dwell time.
Simply mopping will not get the floor clean or keep
it clean over time. In particular, housekeeping
crews should scrub grouted floors with a machine
using a scrub brush and a
germicidal solution, removing
the remaining liquid with a wet
vacuum.
Managers also can
consider various
sizes of combination
scrubbing machines
that allow cleaners
to apply the
solution, scrub the
floor, and pick up
the remaining liquid in
one operation. Machine-scrubbing restroom floors
are important. The process is time-consuming, but
to keep the restroom clean and hygienic,
managers should strongly consider this method.
Floor drains also can be a source of odours in
restrooms. To prevent this problem, cleaners can
pour a solution of disinfectant and water into
drains. They also should remember to remove the
trash, clean receptacles regularly and replace liner
bags as needed.
The frequency of restroom cleaning will vary based
on the amount of traffic. Restrooms in airports and
generally require more cleaning than those in
commercial office buildings. Whatever the case,
managers need to ensure cleaners monitor the
condition of the restroom to provide the proper
level of hygiene in these areas at regular intervals.
ASSET SERVICES
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CONNECT !
COOLING TOWER
MAINTENANCE
Heating, cooling, and ventilation (HVAC) consume
large amounts of water in industrial plants, office
buildings, shopping malls, hospitals and other
facilities. Cooling towers account for significant
amount of water consumption in these buildings.
The purpose of a cooling tower is to reject thermal
energy (heat) using the evaporation of water as the
heat-transfer mechanism.
Thermal energy (heat) transfer can only occur if
there is a difference in temperature between two
mediums. Efficient thermal energy transfer also
requires that the heat transfer surface be
maximized.
Cooling towers are designed to take advantage of
these facts – they maximize contact between the
warm recirculating water sprayed onto rough
media (“fill”) or finned heat exchangers and cool
air flowing through the cooling tower. This
maximizes the transfer of thermal energy in the
water to the air. The following section provides as
overview on maintaining water quality and
monitoring the system.
Typical Cooling Tower
Water Quality and System Protection
Water treatment in cooling towers is primarily
directed towards minimizing scaling, corrosion,
and biological growth, while maximizing water
efficiency. Water treatment is always a balancing
act. Measures taken to minimize one parameter
may end up aggravating another (e.g., lowering
pH may reduce scaling while at the same time
increasing corrosion).
Following are the measures which can be taken up
to maintain water quality and system heath.
Maximizing Water Efficiency and Concentration
Ratio (Cycles of Concentration)
Concentration Ratio (also known as cycles of
concentration) is a measure of the relative water
efficiency of a cooling tower. It is the ratio of the
concentration of dissolved solids in the
recirculating water to the concentration of makeup
water. Total dissolved solids (TDS) is the
concentration of minerals in water and is reported
in milligrams per litre (mg/l) or parts per million
(ppm). Since the electrical conductivity (measured
in microseimens, μS) of water is related to its TDS,
it is often used as a measure of TDS. As shown
below, a conductivity controller measures the
conductivity of both recirculating and makeup
water.
The water treatment system in use determines the
ideal concentration ratio, so that water is
conserved while the risk of scale, biological
growth, and corrosion is minimized. Regular
monitoring ensures that this target is maintained.
Minimizing Corrosion
In an aqueous environment, corrosion can never
be completely eliminated, although with good
water quality management it can be substantially
reduced, potentially doubling the life of a tower.
Good water quality management means striking a
cost-effective and environmentally sound balance
between pH, suspended solids, concentration of
various dissolved minerals, additives, and biocides.
Minimizing Scale
The build-up of minerals from re-circulated water
in solid form is known as scale. Scaling can
impede the flow of water in pipes and through the
tower, and coat surfaces which prevents the
efficient transfer of heat. Scaling often occurs at the
hottest surfaces, where heat transfer is most
important, such as inside heat exchangers and
inside the equipment being cooled. Scale
formation can be minimized using a variety of
techniques such as through the addition of anti-
scaling additives such as polymers and
Continued on page 7…
Conductivity of recirculating water (μS)
Conductivity of makeup water (μS)
Concentration Ratio =
7
ASSET SERVICES CONNECT !
Cooling tower maintenance…
sequestering, pH control, and removal of calcium
and/or magnesium ions through water softening.
Minimizing Biological Growth
Biological growth is a concern because it can lead
to increased localized corrosion at the site of
growth and potential health issues. Biological
growth can also reduce heat transfer or airflow
through the tower.
A number of biological control strategies are
available including regular additions of alternating
biocides (to avoid building up resistance to a single
biocide), pH control (high pH can be toxic to most
bacteria), filtration, water treatment, and use of
electrostatic devices which may kill bacteria in the
water. Regular monitoring should be conducted to
evaluate the continued effectiveness of the chosen
strategy.
Minimizing Foreign Matter
Foreign matter such as dust particles, leaves, and
insects are continuously being introduced into the
cooling tower and washed into the sump. This
foreign material may contribute to an increase in
biological growth, both as a food source and as
sites on which to grow, potentially leading to
increased corrosion, reduced heat transfer, and
human health issues. Installing Sidestream
filtration and regular (automatic or manual)
cleaning of the sump can help alleviate these
problems.
Monitoring Your System
By monitoring a building’s cooling system closely,
a system operator can create a baseline for
important parameters to monitor. Good tracking
helps identify opportunities for system efficiencies
while minimizing wear and tear. Monitoring
includes tracking water use and water quality and
ensuring that scaling, corrosion, and biological
growth are controlled.
Monitoring Water Use
The easiest way to monitor water use is to install a
water meter on the incoming makeup water line
and all outgoing water lines. Regular meter
readings allow the technician to track actual water
used by the tower. A meter on the blowdown /
overflow line allows for an even more accurate
tracking of water use by the tower, including the
ability to track overflows due to poorly operating or
out of adjustment fill valves.
Monitoring Water Quality
Conductivity: Conductivity can easily be measured
using an inexpensive hand-held conductivity tester.
pH: Regular monitoring of pH is important to
ensure the water treatment system is maintaining
the necessary parameters
Hardness (Calcium + Magnesium), and Silica:
Regular monitoring of calcium, magnesium, and
silica can be very helpful in keeping track of
scaling potential.
Biological Activity
Biological activity can be monitored both through
direct observation (for algae), and through regular
laboratory testing of water samples
Maintaining Your System
To ensure efficient and continuous operation and
to extend the useful life of the cooling tower,
maintaining and setting-up appropriate water
treatment program should be implemented to
minimize biological growth, scale, solid
concentration build-up, and corrosion.
Setting-up a regular maintenance schedule may
the most cost-effective step you can take to
increase the efficiency and the longevity of your
cooling tower.
The following areas should be inspected weekly
during the operating season:
Exterior structures, Fan blades, Fan belts and
motors, Couplings, Gear lubrication, Water level,
Make-up valve, Float, Safing (baffles), Water
distribution system, Pans, Tower cleanliness, Air
intake screens, Algae growth, Tower fill, Drift
eliminators, Basin, Chemical treatment system,
Tower approach and strainers
ASSET SERVICES
8
CONNECT !
YOUR RESPONSIBILITIES
Given the many duties we have as Facility /
Property Managers, adherence to a few guiding
principles can enhance your effectiveness and
serve as a cornerstone to your success. By focusing
your attention on these fundamentals and
consistently hitting key targets throughout the year,
you will gain credibility and confidence with your
clients. You will also develop a reputation among
your peers and company as a reliable and
dependable leader, a quality that will serve you
well for advancement.
As a CBRE employee you must observe the highest
standards of professionalism and personal conduct
at all times. CBRE considers work rules to be an
important and necessary part of managing our
business so that employees can be treated fairly
while working safely and effectively. Being at Client
facilities you hold a significant position and have
certain responsibilities regarding conduct,
attendance, dress, vendor & client management.
We want you to become familiar with your
responsibilities in performing your role with pride
and excellence. Within this edition of connect you’ll
find overview on various activities that we as a
team should undertake in the course of our duties
and responsibilities.
Some important activities have been highlighted
here, but as you are aware, this platform is not
enough to cover the entire gamut of scope.
It is expected that you to undertake these and all
activities with utmost professionalism.
The following highlights your responsibilities in the
areas of providing best in class Facilities & Property
Management services:
Act as the brand ambassador for CBRE as
also represent CBRE with various vendors.
Have an impeccable behavior in dealing
with clients, vendors, and people of all
nature when representing CBRE.
Dressed neatly and formally at all times
when meeting clients and representing
CBRE, adhering to the dress code.
Ensure that you adhere to the policies of
the company and understand rules and
regulations as stated in the Asset Services
Employee manual.
Be available at all times to the client and
the CBRE team. This means being
reachable on handphone at all times and
able to physically be present at times of
emergencies / incidents including odd
hours at the spot of emergency.
Lead by example and be a role model for
team members.
Have a keen eye for detail.
Be well-versed with
the Employee
manual and be
able to guide
subordinates on it.
Maintain
cooperation and
positive relations
with Client, onsite
management team,
vendor staff and
other service
providers.
Review and revise
programs in areas
of responsibility to ensure compliance of
operations, regulations, policies, plans and
procedures
Assist with planning, preparation and
execution for any special event being
organized at site.
Expected to upgrade self-knowledge on
various aspects and be able to guide the
team.
9
ASSET SERVICES CONNECT !
WORKPLACE
SAFETY
When you think of workplace hazards, you might
think of a worker in a manufacturing plant
surrounded by large machines and heavy
equipment, and all of their associated hazards. It
is often thought that workplace hazards
automatically disappear at the office door.
Unfortunately, this is not true. It is not unusual to
hear of an office employee tripping over a
computer cord or straining his/her back while
moving a piece of office furniture. An office
setting has its share of safety hazards. What can
be done? This section of the newsletter will
provide an overview of the safety precautions to
be taken while you perform your regular duties.
Electrical Safety
Do NOT run extension cords across pathways,
under carpets or above ceilings, do not use
damaged cords.
Inspect all electrical appliances/fittings prior to
use.
Do not reset circuit breakers unless you know
where the fault lies.
In case you sense danger, maintain distance
from electrical source, don't investigate
without protection
Plug in/out appliances into the socket with the
power switch in off position
Know the location of the isolation breakers.
Fire Safety
Know the location of fire safety equipment in
your facility
Fire requires Fuel, Heat and Oxygen to
sustain, eliminating any one will help stop the
fire.
Prevention is better than cure – Store
Hazardous material properly and reduce
quantities to essential, keep exits clear, clean
oil/grease spills immediately, don't store
material in AHU rooms.
Permit to Work
Do not start work on any electrical
appliance/equipment without a work permit
A work permit should be valid only for a
particular duration and work.
Intimate effected persons prior to start of work
First Aid
Be prepared for emergencies— it could save
someone’s life.
Know basic first aid - You may be the only
person when an accident happens.
Call for help immediately and then attend to
the victim.
Know the locations of the first aid box and
numbers of emergency medical support
LOTO (Lock out, Tag Out)
LOTO is used to prevent accidental release of
energy which could be in form of Electrical,
Thermal, Mechanical
Understand LOTO procedure thoroughly—
someone’s life may depend on it.
Only authorized personnel should carry out
LOTO
PPE
Hands are the most common body parts to get
injured—using right Personnel Protective
Equipment (PPE) can help protect you
Know the Hazards at work and what work will
need PPE
Choose the right gloves for the work being
undertaken
Inspect PPE before and after use and report
defects immediately
Use Eye protection wherever possibility of
material splashing, drifting or flying into your
eyes
Use Ear defenders when near DG sets/
Chiller.
Wear safety shoes when working with
electrical appliances
Office Ergonomics
Pay attention to your posture
Use wrist supports
Do not twist your neck
Adjust monitor height so that the first line is
just below eye level
Adjust your chair so that you get adequate
back support.
ASSET SERVICES
10
CONNECT !
COMPLIANCE
(By Rudra Bhattacharjee)
What is Compliance?
In a regulatory context, Compliance is a prevalent
business concern because of numerous and ever-
increasing number of regulations and a fairly
widespread lack of understanding about what is
required for a company to be in compliance with
new Law / legislation. With Globalization, this
requires compliance to not
only local laws but
also the laws of the
land where the
company was
incorporated /
Listed /
Controls. Also,
this refers to
adherence to the
laid down company
policies and
procedure.
If simple terms, these are code of conducts /
guidelines established by regulators / Government
/ Companies to promote fair and ethical dealings
in all areas.
Who Is Responsible for Compliance and
How does it help in our business?
Each one of us is responsible to uphold the highest
standard of Integrity and ethics. Let us strive to be
role models for those around us. So, we collectively
stand as guardians of our culture. This is a joint
responsibility to be taken very seriously. As you
know the success of our business depends on the
trusts with client and even a small slip can be very
costly and erode the client’s confidence forever.
However doing the right things and adhering to
our standard of business practice (SOBC) diligently
will ensure our success.
How do you identify a Compliance Issue?
Whenever faced with a situation just stand in front
of a mirror, place your hand on your heart ask
yourself three question (A) Is this Legal? (b) Is this
Ethical (c) Is it in accordance with SOBC and does
it complies with RISE (Respect Integrity service and
Ethics) Values?
You will definitely get your answer. However In
case of dilemma please reach out to the
management / HR / Compliance for advice. Let’s
be sure before we do anything rather be Sorry
Later.
Gandhji said, “Bura mat Suno, Bura Mat Dekho,
Bura Mat Karo”. Let’s imbibe this philosophy by
Bura mat karo and inform your manager, senior
management, HR, Compliance if you hear or see
anything “Bura”
Focus Areas
As you all are spread across country and
substantially based at client location, you are our
torchbearers to the external world and have direct
interface with the client. Please take ensure
adherence to
i. Anti-Corruption Policy
Neither take nor Give Bribes / Gifts that can
be construed as Bribes
ii. Gift and Entertainment Policy
Consider Reasonability before accepting and
giving gifts and ensure declaration in
prescribed form
iii. Conflict of Interest
Ensure that you declare conflict of interest to
client both personal (e.g. recommending any
concern / suppliers / vendors where there is
CBRE benefit / personal interest of employee
i.e. concern owned by relatives
iv. Harassment free Workplace and speak up if
you face harassment / observe harassment.
Continued on page 11…
11
ASSET SERVICES CONNECT !
How long have you been with CBRE?
In my ninth year with the Company
Where are you from?
From the beautiful valley of Kashmir
What are you addicted to?
My family
What is your idea of fun?
A holiday with my family in Goa
What do you like most about your job?
New challenges to handle every day
Who inspires you and why?
My Father – his simplistic approach towards life and standing by
values and principles in the most testing times
The one food you can never say no to….
Mutton Roganjosh
If you were invisible for a day you would …..
Get inside PM Modi’s head
Dinner with Kareena, Katrina or ………
Michelle Obama
Your favourite poison…
Black Label
Music, you can’t get off your head…
Jagjit Singh’s compositions of Mirza Ghalib
If you could play any character in a movie, which one would it
be…
M K Gandhi
Where would you like to go for a vacation?
Switzerland
Which book that you have read would you recommend to your
colleagues?
Roots by Alex Haley
Who’s your favorite superhero or cartoon character?
Phantom – The ghost who walks
What is your favorite quote or saying?
The woods are lovely, dark and deep, but I have promises to keep
and miles to go before I sleep……
Compliance….
CASE ARCHIVES
Use of Client Couriers for Personal Use
An employee observed a manager using the
client's Courier to send personal mail. The
employee entered her observations anonymously
about the manager on the Ethics Point website.
Investigation
Upon review of the shipping records from the
courier company, it was determined that the
manager had been using the client's courier as his
personal post office. The manager had charged
hundreds of rupees of shipping for over a year.
Just as bad, his conduct encouraged his employee
to ship personal items on the client's charge
number as well.
Disciplinary action: - The manager was dismissed.
The manager's employee received a written
warning.
Policies: Our clients place tremendous amount of
trust in our services and our people. We have a
duty to protect all client information, whether
personal, confidential, and financial in nature.
Please see Policy 5.5 Information Asset Protection.
Further, it is critical that all of our managers lead
by example and support our values in word and
indeed. This manager violated that special trust
and used his access to the client's accounts for his
own personal benefit, thereby encouraging his
employees to do the same.
In case you have any questions. Please feel free to
reach out to Rudra Bhattacharjee at
[email protected] or write to
Samit Kaul
Unplugged
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WISHING THE ENTIRE CBRE TEAM
A JOYOUS & PROSPEROUS
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2015