VOLUME 34 - lauradigiulio.files.wordpress.com · 4/5/2012 · April 2012/Executive Housekeeping...

April 2012/Executive Housekeeping Today 1

VOLUME 34 • NUMBER 4

Departments

members

Executive Housekeeping Today is published monthly by IEHA, Inc. Bulk rate postage paid at Columbus, OH. Subscription $50 per year. Single copies $3.00. Annual subscription for members of IEHA is $30.63, included in annual dues. IEHA assumes no liability for opinions expressed in editorial contributions to the magazine. The publication of any advertisement is neither an endorsement of the advertiser nor of the products or services advertised. IEHA is not responsible for claims in advertisements, products or services advertised. Please note the u symbol constitutes the end of that article.© Copyright 2012, IEHA, Inc., All Rights Reserved. Printed in U.S.A.Postmaster: Changes of address should be sent to: IEHA, 1001 Eastwind Drive, Suite 301, Westerville, OH 43081-3361, (614) 895-7166.

2 ExEcutivE cornEr

25 Education cornEr

26 Product HigHligHts

27 NEw MEMbErs

27 REH/CEH MEMbErs

27 AdvErtisErs’ indEx

27 calEndar of EvEnts

28 25-YEar MEMbErs

28 insidE iEHa

Features

5

Talking DirTy wiTh ralph peTerson6

COntents3

Feature Article14

Managing for effecT23

14115

911

ThE GREEN IssUE

Learn how the latest technologies in hydrogen peroxide-based cleaners are changing the commercial cleaning game.

The Science Behind a New Kind of Disinfectant Cleaner

Chemical Free Cleaning with Aqueous OzoneLearn about the benefits of cleaning with aqueous ozone, also referred to as liquid ozone.

Beyond Green: Making Facilities SustainableThis article discusses the true meaning of sustainability and how your organization can put it into action.

The Recycling Dilemma

Learn about energy- and water-conservation measures that can work in most hotel properties.

Greenovation

Understanding the Dynamics of Leadership

This article discusses the definition of green as well as green aspects you can implement in your building.

21 What Does Green Cleaning Really Mean?

Making the World a Safer Place to Live and WorkJason Marshall & Heidi Wilcox Toxics Use Reduction Institute (TURI) at the University of Massachusetts Lowell

2 Executive Housekeeping Today/April 2012

w

Audited By:

The official publication of IEHA, Inc.Uniting Facility Managers Worldwide.

MAGAZINE STAFFBeth B. Risinger, PublisherLaura M. DiGiulio, Editor &

Advertising Sales

IEHAToll-free voice: (800) 200-63421001 Eastwind Drive, Suite 301

Westerville, OH 43081-3361Voice: (614) 895-7166

Fax: (614) 895-1248Email: [email protected]

Internet: www.ieha.org

TECHNICAL ADVISORY COMMITTEE

Andrew Bales, CEHMason General Hospital

P.O. Box 1668Shelton, WA 98584

(360) [email protected]

Jimmie GreenSavannah/Hilton Head Airport

640 Gulfstream RoadSavannah, GA 31408


Christopher KopachUniversity of Arizona

1730 North VineTucson, AZ 85719


Sue Vrenna, CEH232 W. 25th St.Erie, PA 16544


executivecorner

What does “going green” mean to you? One definition says, in es-sence, that it refers to using vari-ous everyday methods to help save the world and its environment. Going green may require a lifestyle change for us in our personal and professional lives, or at least a change of mindset.

We are currently bombarded with ad-vertising about hy-brid vehicles that use less non-renewable fuels and contribute less pollution, but there are other ways to go green as well. Simple things like purchasing organic or chemical-free products when-ever possible, being conscien-tious about not wasting tap water and turning off lights when they are not necessary can all contribute to the green movement. All of the little things we do in our everyday lives can really add up.

These are all great ideas in our personal lives, but what can we do as cleaning professionals? Our industry is one of the biggest users of chemicals. We need to ensure that the products we use have the least possible impact on our envi-ronment, whether that means the toxic fumes they emit, or the pos-sible contamination to the soil or water supply when we dispose of the product after use. Eliminating the use of chemicals is even better, and new technology in the industry is making that possible. We also need to purchase reusable rags and mops rather than disposable items. Conserving water is another way

to help the environment, and the hospitality industry has already embraced this concept by asking guests to reuse bath linens and to sleep on bed linens for more than one night.

There are also green methods you can implement in your of-

fice procedures. Don’t send a letter when an email will suf-fice — this will save paper and postage. Only print out what is necessary. The IEHA Association office has already jumped on board by offering a green membership re-newal option, where

you will be sent all Association office informa-tion, including m e m b e r s h i p

cards, renewal notices, the vir-tual edition of EHT, Association news, etc., via email only. In addi-tion, IEHA offers its Professional Education Credentialing Program (PECP) online at a reduced price, which allows you to study and take all module tests virtually. If you are interested in the green membership renewal option or the online PECP, please contact the Association office at (800) 200-6342 or [email protected].

The Native American culture has always believed that if we care for and nurture Mother Earth, she will sustain us. I will conclude with this Ancient Indian Proverb:

“Treat the earth well. It was not given to you by your parents, it was loaned to you by your children. We do not inherit the Earth from our Ancestors, we borrow it from our Children.” u

What Does Going Green Mean to You?

Janet Wiggins, CEHDirector-at-Large


(continued on next page)

by Lynda Lurie

How Safe is Hydrogen Peroxide?

As with most cleaning agents, the safety of hydrogen peroxide de-pends on the concentration in use.

Industrial strength H2O2 is a strong oxidizer and as such requires spe-cial handling precautions. When formulated as a disinfectant,

The Science Behind a New Kind of

Disinfectant Cleaner

“I’M SO DONE

WITH CARTS THAT

FALL APART.”

• Choose vinyl, plastic, canvas• Roll with industrial-strength casters included• Customize with lockable lids, ergonomic spring

loading and more!• Call now for free quote and brochure

These sturdy MOD carts stand up to anythingmy staffers can throw at them.

®

Featuring

Casters

800.829.4535 • www.MODLaundry.comMeese Orbitron Dunne Co.

GSA

tThere’s a new kind of hydrogen peroxide (H2O2) on the market — and it’s not your mother’s hydro-gen peroxide. New breakthroughs in cleaning technology occur every day, and active ingredients like hydrogen peroxide can serve as a fast-acting disinfecting cleaner for a variety of facilities, includ-ing educational settings, athletic trainer facilities, health clubs and commercial office environments.

First introduced in 1818, hy-drogen peroxide is a natural me-tabolite of organisms and a natural purifier that can be formed by the simple action of sunlight interact-ing with water. A powerful oxidizer that is often used as a bleach or cleaning agent, hydrogen peroxide is ideal for cleaning purposes due to its lack of troublesome gaseous releases or chemical residues.

When hydrogen peroxide is ap-plied to a surface, it reacts quickly and breaks down into water and oxygen. Simultaneously, an oxida-tion process occurs in which oxygen combines with other substances. Through oxidation, proteins, fats and other essential cell compo-nents in the bacterium are de-stroyed, rendering the bacterium harmless.


(continued from previous page)

hydrogen peroxide products can provide an easy, ready-to-use op-tion for routine disinfecting needs when used as directed. Hydrogen peroxide is a more ecologically sound active ingredient that, once used, breaks down quickly into wa-ter and oxygen, leaving no active residue behind. Be sure to always follow product label use directions and precautionary warnings, as many hydrogen peroxide products vary in recommended usage.

The Future of DisinfectionModern hydrogen peroxide

disinfectants boast many advan-tages over previous formulations. Products today contain more envi-ronmentally friendly actives and many formulations are odorless, ready-to-use and non-staining, containing no volatile organic components (VOCs) that can affect indoor air quality. In the past, hy-drogen peroxide might have been used for a wide variety of purposes (anti-viral to skin infections), but newer technologies are specially formulated to work in commercial cleaning. Unsurpassed antimi-crobial activity (for non-bleach based cleaners) helps the products to fight against major classes of pathogens, killing bacteria and viruses of highest concern, such as MRSA and norovirus. The propri-etary technology used in these new hydrogen peroxide-based products combine hydrogen peroxide with activators, stabilizers and surfac-tants to offer fast efficacy against dangerous microbes.

Hydrogen peroxide-based prod-ucts have re-emerged as effective, twofold solutions for facility man-agers looking to implement a cost effective, one-step cleaning and disinfecting protocol.

“Hydrogen peroxide is a rela-tively new active ingredient used in cleaning products, but new technologies have reinvented its use in a breakthrough way for the

cleaning industry,” says Matthew Harrington, scientist for The Clo-rox Company, a maker of hydrogen peroxide-based cleaning products. “Cleaning staff now has a new portfolio of products to disinfect surfaces and equipment faster than ever, with the confidence

DisinFeCtant Cleaner

Hydrogen Peroxide Quick Facts

• Contains oxygen and hydrogen atoms to form “oxidized” water.

• A powerful oxidation process helps fuel its cleaning, sanitizing and disinfecting properties.

• Does not deliver troublesome gaseous release or chemical residues associated with other chemical oxidants.

• Breaks down soil and stains, destroys odors and provides color-safe bleaching action.

• An effective germ killer, it causes bacteria and viruses to quickly decompose, rendering them harmless.

• Degrades quickly into water and oxygen after use, leaving no active residue behind.

they’re killing germs and creating a healthier environment.” u

Lynda Lurie is the marketing manager for Clorox Professional Products Com-pany, the makers of Clorox Commercial Solutions® Hydrogen Peroxide Disin-fecting Cleaners. For more information, visit www.cloroxprofessional.com.


wWhen selecting a URL for the website of my new company — the Sustainable Dashboard Tool — I was lucky enough to get my first choice, www.green2sustainable.com. I chose that URL because of what it says about the ways envi-ronmental issues and green-clean-ing are now evolving. The green cleaning movement is expanding its focus beyond human health and the environment to include sustainability as well.

Several studies and reports over the past few years have all come to the same conclusion: The use of environmentally preferable clean-ing products — such as chemicals, tools, vacuum cleaners, floor ma-chines and carpet extractors — not only helps protect human health and the environment, but can also help improve worker productivity, health outcomes and even student test scores. Indeed, green cleaning can even be good for business, and this is especially true in the hotel industry.

For instance, the head house-keeper of a high-end Vancouver hotel recently said that the use of environmentally preferable clean-ing products draws guests who now expect such care. Further, she says, it attracts many corpo-rate customers who require that their executives stay in rooms that are cleaned using only green chemicals.

One of the growing trends among green-certified cleaning chemicals is that they are made from renewable natural resources such as corn, soy and sugar cane. Conventional cleaning products, on

by Stephen Ashkin

the other hand, often contain a va-riety of nonrenewable ingredients and are typically derived from pe-troleum or natural gas. And while natural ingredients can result in greener, safer and healthier clean-ing products when compared to the conventional alternative, we now understand that there are other issues that can be affected when we consider the entire impact and life cycle of the products.

For example, all cleaning chemi-cals, regardless of whether they are green or conventional, must be packaged and transported, which often requires the use of nonrenew-able resources, typically petroleum. Disposing of cleaning products can also add to the amount of waste ending up in landfills. Given the staggering amounts of cleaning products manufactured each year — more than six billion pounds an-nually in the United States alone — cleaning in general must become increasingly focused on its life-cycle impact on the environment.

For instance:• Are the ingredients used to

make the product renewable? • Is it packaged using recycled

and recyclable materials? • Further, are chemicals stored

in large containers (five-gallon drums, for instance) so they last longer and require less packaging, reducing the amount of greenhouse gases created and the fuel con-sumed by transporting them?

Going beyond simply choosing green products to addressing all of these issues is the next step in green cleaning. The debates as to the effectiveness of environmen-tally preferable cleaning products and their reduced impact on the environment are over; most green-cleaning products have passed the test. Now we must begin to manu-facture, ship, store and dispose of them in such a way that they help

Beyond Green: Making Facilities

Sustainable

(continued on page 12)


talking dirtywith Ralph Peterson

w by Ralph Peterson

“What a pain in the butt,” I said, pointing to all the blue recycling bins. “I don’t think I have ever seen so many in one place.”

I was in Western Pennsylvania touring a 100-bed hospital with John, the environmental services director, and I swear there was a blue recycling bin next to every trash bin throughout the entire hospital.

“You don’t have to tell me,” he said, but I did anyway. I have always been a big supporter of recycling. When I was in the 10th grade, I went around to all of the local businesses and conducted surveys to find out who was recy-cling. None of them were. I had the crazy idea that packing material should be sent back to whoever sent it to you, thus eliminating the need to continually produce and throw out packing peanuts. (I had just seen a documentary on sea gulls eating stuff like packing peanuts and dying from it and it moved me to action).

Fifteen years later, I was an executive housekeeper in a small 140-bed nursing home when the girls in the front office decided they wanted to start recycling. At first I was all for it. I called the trash company that we used and let them know that we wanted to start recycling. They told me we had two options:

1. They would give us some recycling bins for the offices at no charge, and some larger contain-ers outside to put them in, but the recycling had to be separated.

The Recycling Dilemma

Or, 2. We could get another Dumpster, dump all the recycling together in one place and we didn’t have to separate it. The catch, of course, is if we separated it, it would be free; if we didn’t, it wasn’t.

“Keep in mind,” the guy said. “Separating recyclables is time consuming. And knowing how much trash you guys produce, you’re probably going to spend more money on labor separating the recyclables than you would on the cost of another Dumpster.” He had a very good point.

I knew which option the admin-istrator was going to pick (the free one), and I also knew that the free option was going to be a huge pain for me and my staff. So when I met with him the following day, I was ready with all kinds of arguments against the pre-separated option. I showed the administrator my job flows and work schedules. I told him how many times we picked up the trash, and how I would have to add a separate run for the recy-clables. I explained that none of the offices had enough room to put out four recycling bins (glass, paper, cans and plastic) and if they didn’t separate it, at that point then my housekeeper was going to have to; which on a beautiful, sunny sum-mer day, no one cares, but when it is raining, freezing or snowing like mad (this is Vermont), it would not only be extremely time consum-ing, but it would make an already crappy job even crappier ...

“But the administrator didn’t

care. He made us do it anyway,” I said. We had started our tour in the front lobby, went through the ED, into the X-ray department, through medical records, into the lab, which then opened into the PACU and the ICU and then back out into the front lobby. It was a big circle with each department opening up into another.

“We used to do that, too,” John said, going through the front doors to the outside. I followed him. We took a hard right, across the lawn to an opening between the hospital and the medical office building. There was a large brick retaining wall with an opening on one end that you couldn’t see from the sidewalk.

“Through here,” he said. “I’ll show you something you’re not going to believe.”

The medical office building and the hospital were attached by a sky bridge that started on the second floor. We walked under it and fol-lowed a dirt path to the corner of the hospital, which by the look of it, was a favorite spot for smokers. You were hidden from the front of the hospital and not far enough away from the sky bridge to be seen by anyone walking across, and you could see the entire back parking lot and still be hidden. It was the perfect spot for anyone wanting to sneak away.

“See that Dumpster?” John asked, pointing toward the loading dock at the back of the hospital. I nodded. “We had the same is-sue that you did about two years



ago. The whole hospital decided they wanted to start a recycling program.”

“Where does the recycling go?” I asked, not seeing a recycling Dump-ster or the individual containers. He laughed, “In the trash.”

“What?”“We throw everything in the

trash,” he said, fishing a pack of cigarettes from his breast pocket. He took one and offered it to me.

“No thanks. What do you mean you throw everything in the trash?” I asked. “The recyclables, too?”

John lit up and chuckled. He was a young guy, thirties maybe. He had been at the hospital for eight years, starting out as a night janitor. He was now running the department. Like most of us who have worked on both sides of a mop, he still held a little bit of the “us vs. them” animosity and he couldn’t hide it when telling me about their recycling dilemma.

There is a cost to doing anything in health care and recycling is no different. Like in the nursing home, the trash company agreed to supply it with free bins, but due to the sheer volume of trash and recyclables the home produced, the trash company didn’t give it the option of separating it themselves except for cardboard.

“We did it for almost a year, but then the prices on trash and recycling went up and the COO pulled me aside and told me to get rid of the recyclable Dumpster.” John said, unable to contain his smile. And it was infectious; I smiled back.

“So what did you do? You still have recycling bins everywhere.”

“Nothing,” he said. “We pulled the recycling Dumpster, but the COO told me not to tell anyone. To just keep picking it up like we always had, but then throw it away.”

“You’ve got to be kidding me,” I said, laughing in more amazement

than amusement.“Nope,” he said. “But ... what

they don’t know won’t hurt them.” He then dropped his cigarette on the ground and stepped on it. “Someone else must be responsible for keeping the grounds clean,” I thought, and followed him back inside to continue our tour.

On the other side of the spec-trum, I toured a hospital in New Hampshire that has everyone throw all the trash and recyclables in the same container, and then they have someone separate the recyclables from the trash using a large conveyer belt. They then incinerate all of their non-recy-clable trash.

For many of us, however, we sit somewhere in the middle. We’re not against recycling, but we don’t have either the facility or the financial ability to do it as effec-tively as others — creating what I like to call the “recycling di-lemma.” Com-pared to when I was fifteen, going around to local busi-nesses where nobody was recycling, or wanted to re-cycle, at least n o w p e o p l e do, which is a huge step in the right direc-tion. The ques-tion is how to reduce, reuse and recyc le in a way that is both con-venient and a f f o r d a b l e . Here are a few things we’ve come up with over the years to help us solve

our own recycling dilemmas:• Some recycling is free:

It’s true that recycling can be a huge pain and it is also true that some trash companies charge you extra to take your recycling, but not everyone does. There are a lot of companies that are more than willing to take it off your hands for free. Shop around.

• The easiest recyclable product is also the one that cre-ates the most trash: Cardboard. The good news is, there is a huge market for recycled cardboard, and you should be able to find a company that will let you recycle all your cardboard for free (as long as they haul your trash, too).

• Get rid of disposable cups: I was helping empty a trash bin when I grabbed a large black bag that was as light as a feather. “What’s in here?” I asked. “Styro-

Request your free catalog today! www.RoyceRolls.net toll free 800-253-9638 fax 616-361-5976

Traditional Mop System

- Durable, Stainless Steel Carts & Fixtures - Factory Direct Prices - 10 Year Guarantee Against Breakage - All Carts are Shipped Assembled

Locking

Manufactured

In the USA


IEHA’s Association Office is open from 8:00 a.m. to 5:00 p.m. EST, Mon.-Fri. Call toll free: (800) 200-6342 or (614) 895-7166, or fax: (614) 895-1248. Or, write: IEHA, 1001 Eastwind Drive, Suite 301, Westerville, OH 43081-3361; or email: [email protected]. Visit us on the web at www.ieha.org. We have changed to an automatic voicemail system. Dial the appropriate extension listed below for the department you wish to reach. If you are unable to reach the appropriate person, please leave a detailed message; we will return your call as soon as possible.

ACCOUNTING: Tax and group exemption in-formation • ask for Beth Risinger, ext. 104. Accounts payable and receivable • ask for Jody Thomas, ext. 101, or email her at [email protected].

CONVENTIONS: Seminars, exhibit and registra-tion information • ask for Beth Risinger, ext. 104, or email her at [email protected].

EDUCATION: General education information, PECP courses and information, exam re-sults, status of REH/CEH applications • ask for Jessica Chubb, ext. 105, or email her at [email protected]. Evaluation of transcripts, scholarships • ask for Beth Risinger, ext. 104, or email her at [email protected].

CHAPTER INFO AND ACTIVITY, REBATES AND MINUTES: ask for Tremaine Chubb, ext. 103, or email him at [email protected].

EHT MAGAZINE: PUBLISHER: ask for Beth Risinger, ext. 104, or

email her at [email protected]. EDITORIAL: ask for Laura DiGiulio, ext. 102, or

email her at [email protected]. ADVERTISING: ask for Laura DiGiulio, ext. 102,

or email her at [email protected]. SUBSCRIPTIONS: ask for Jody Thomas, ext. 101,

or email her at [email protected] NEWS: ask for Laura DiGiulio, ext. 102, or

email her at [email protected]: New membership, member ben-

efits, renewals, applications, prospect pack-ets, dues received • ask for Jody Thomas, ext. 101, or email her at [email protected].

POLICY: Administration, By-Laws, P&P ques-tions • ask for Beth Risinger, CEO/Executive Director, ext. 104, or email her at [email protected].

PLACE ORDERS: ask for Jody Thomas, ext. 101, or email her at [email protected].

CHECK ORDERS: ask for Jody Thomas, ext. 101, or email her at [email protected].

INTERNATIONAL HOUSEKEEPERS WEEK: in-formation, specialty items • ask for Jody Thomas, ext. 101, or email her at [email protected].

TECHNICAL QUESTIONS: Ask for Laura DiGiulio, ext. 102, or for Beth Risinger, ext. 104. Or, post questions online at IEHA Unify by visiting www.ieha.org/unify.php.

IEHA Staff Contact

Information

talking Dirty(continued from previous page)

foam cups,” was the response. At first, I wanted to make the

case for compacting the trash. But then I thought, “Why do we have so many Styrofoam cups in the first place?” Turns out, everywhere there was a water cooler, a sleeve of cups came with it. I had an idea. What would happen if we got rid of all the Styrofoam cups, but kept the water coolers? At first, a lot of questions and complaining, but then a remarkable thing happened — people started bringing in their own water bottles.

• Watch your linen: A lot of companies are working toward getting LEAN, which is the method for improving effectiveness and eliminating waste within their everyday practices. And one place we can all look to get “LEAN” is in laundry. Most hotels have come up with a brilliant marketing method where they put signs in the bathrooms explaining how much energy, water and waste is caused with washing linen. They then put the onus on the guest to help out if they can. “If it’s clean, but wet, please hang it up. If it’s dirty and needs to be laundered, please leave it on the floor.”

In health care, it is not up to the patients to watch their usage, its nursing. The rule is, if clean linen is taken off the clean linen rack, it is considered dirty. Therefore, we constantly stress to our nurses to please ... please ... please ... only take what you actually are going to use. Nothing gets my laundry workers more worked up than to find linen that is still folded in the dirty linen buckets.

• Switch to foam: At first, it was the white bleach spots that dotted the floors around all the hand sanitizer dispensers that caught my attention. I called my sales rep and asked if there was a way to keep the gel-like substance off the floors and he suggested try-ing a foam product. The catch is the

foam is more expensive. However, the sales rep assured me it would turn out to be a cheaper alternative if not cost neutral. His reasoning was that with foam hand sanitizer, you use less because it is already activated (you don’t have to rub your hands together), and because it is foam, it is less likely to get spilled on the floor. We did a test. We monitored the length of time it took for us to go through the gel hand sanitizer in a few of our most used areas, and then compared it to the foam, and the foam lasted almost twice as long.

• Don’t throw them out: I have seen it hundreds of times. A new chemical or paper towel dis-penser is created, we all get jazzed about the new product or dispenser and end up throwing out tons of perfectly good chemicals to make way for the new, shinier bottles.

It’s not entirely our fault. Most new chemicals come with new dispensers that the old chemicals don’t fit. This is great if you’re the new dispensing company, but if you’re the environment or the person in charge of finance, it must drive you out of your mind. I have seen facilities throw away five-gallon jugs of laundry detergent simply because they went with another vendor and the hose they used was a half-inch in diameter and the old one was three-eighths. Slowly implementing chemical or dispenser changes while you use up everything you already have will help you both financially and environmentally. In the end, we can all find ways to reduce, reuse and recycle affordably and conve-niently. u

Ralph Peterson is a humorist, historian and professional speaker in the field of management development. He is a regional director for Healthcare Services Group and host of the Internet Radio Show, The Housekeepers Podcast. Email him at [email protected].


pPeople in Albuquerque, New Mexico, were always proud of the old Albuquerque Hilton Hotel. I know because I was born there more years ago than I wish to re-member and frequented the hotel with my family for occasions such as Sunday brunch.

The fourth Hilton Hotel ever built, it dates back to the late 1930s and is a registered historic landmark. The Hilton name was already becoming magical back then, and this property in par-ticular was famous. Zsa Zsa Gabor and other Hollywood celebrities stayed there right before Gabor’s marriage to Conrad Hilton in 1942. And prosecutors claimed that Julius and Ethel Rosenberg, later convicted and executed for passing military secrets to the Soviet Union in the 1950s, used the hotel as one of their frequent covert meeting places.

But the years, at least until re-cently, have not been kind to the old place. By the 2000s, the hotel had deteriorated significantly, the guest rooms had not been updated in more than two decades and the most recent upgrades to the hotel’s HVAC system were in 1952. And of course this impacted registrations. The once-popular destination had few guests and finally went into bankruptcy around 2005.

However, today the hotel is making green headlines. A local real estate firm purchased the property out of bankruptcy and invested more than $30 million into it. Five years later, the owners report the facility, now known as the Hotel Andaluz, is once again flourishing and is now realizing significant energy and water sav-ings, achieving U.S. Green Build-ing Council LEED Gold status.

Greenovation

Love at first sight.

To see how the MilTouch control works, scan this code.

Financing is available through Milnor Capital. Potential savings up to $1,500 annually per washer! Contact an authorized Milnor distributor or call 504-712-7656 to find out more.

Strong, fast-moving hustler meets reliable and efficient mate.

Despite his short stature and pot belly, she was turned on by his 300 G extraction speed. And he was enchanted by her small footprint and axial airflow. Va va voom! She told her friends he was easy to understand (maybe it was the intuitive MilTouchTM

interface). He told his friends that she was hot.

In fact, they make a perfect couple. Both are reliable – built to Milnor’s exacting standards for rigorous use – and both provide the best energy savings in their class. Find out more about the newest couple in the laundry industry.

www.milnor.com/miltouch

®

/pellerinmilnor

What they did and how they did it can serve as a primer for other hotel properties, young and old, as they embrace the 21st century

with the goals of staying profitable while also operating in a greener and more sustainable manner. The


by Robert Kravitz


new owners referred to the updates they instituted as “Greenovation,” which involved, among other items, energy- and water-conser-vation measures that can work in most hotel properties.

Injecting Green Energy Savings

One of the big challenges the hotel owners had to tackle was up-dating the HVAC system. Guests complained the rooms were either too cold or too hot, and the wall units would often leak water on the carpets, which could poten-tially cause mold and mildew to develop. The entire system had to be replaced with a high-efficiency unit that would ultimately reduce HVAC energy costs. (See sidebar above: Actual Green Savings.)

The system that heated water for the old place was not much better than the HVAC system. It was replaced with a 4,000-gallon unit that utilizes 73 thermal solar panels to heat the water. A solar system can, and in this case does, really pay off in a sunny location such as Albuquerque. The fuel-based hot-water heaters kick in only on those days when the stored water dips below 120 degrees (F).

Along with also putting in en-ergy-efficient lighting throughout, the owners took it to the next step and installed a hotel-wide sensor system that does more than just turn lights on and off on an as-needed basis. The system is also designed to adjust thermostats when guest rooms are empty or guests are not using them. The hotel owners report the savings have been significant ... significant enough for them to earn LEED Gold certification.

Water ConservationSome of the water-saving sys-

tems the Hotel Andaluz has in-corporated are commonplace in many areas of the world except

the United States. For instance, high-efficiency, dual-flush toilets are now located in all guest rooms. These toilets use 1.6 gallons per flush for solid waste and about one gallon per flush for liquid waste.

Aerators reduce water flow to all faucets in both guest rooms and public restrooms. These and other conservation systems have helped the hotel reduce water con-sumption from 1.2 million gallons per month to fewer than 800,000 gallons.

“Hotels tend to be big water us-ers, and most of it is in guest room bathrooms and public restrooms,” says Klaus Reichardt, CEO and founder of Waterless Co., LLC, makers of no-flush urinals. “Next to landscape irrigation, saving wa-ter here can pay off significantly, not only in [water] conservation, but in cost savings as well.” (See sidebar on page 20: Xeriscaping.)

Reichardt says that in recent years, more and more hotel proper-ties have taken steps to decrease water use by installing water-re-ducing toilets and urinals. Many have installed “pressure-assist” toilets, which use compressed air to remove waste, and no-water/no-flush urinals, which use no water and as an added benefit, tend to

cost less to install and maintain than traditional urinals, are also becoming more commonplace.

The Building DashboardRecently on a trip to Southeast

Asia, I noticed something I had never seen before. Two hotels had systems in the guest rooms moni-toring whether most of the energy being delivered to the rooms was coming from solar power, indicated by a glowing green light, or grid power, a bright red light. These lights did more than reveal the power source. If the red light was on, guests were encouraged to turn off some light fixtures or turn down the heating/cooling enough so that the green solar power light would be restored.

“This is an effective way of get-ting hotel guests to actively par-ticipate in conserving energy and promoting sustainability,” says Nancy Geisler, former vice presi-dent of sustainability at Unisource Worldwide, Inc., and now with Sus-tainable Dashboard Tools., a web-based system that helps businesses monitor and measure their use of energy, water, etc. “Maybe, they will take this home with them and become more energy and resource

greenOvatiOn(continued from previous page)

The Actual Green Savings

According to Darin Sand, a LEED-Accredited Professional, the following are some of the Anduluz Hotel’s Green savings:

• 21-percent less energy is used than comparable buildings.

• 45-percent reduction in water use within in the facility.

• 50-percent reduction in water use for landscaping.

• Solar heated water produces 60-percent of the hotel’s heated water needs.



Chemical Free Cleaning with Aqueous Ozone -------

oOne of America’s leading edu-cational institutions — The Uni-versity of Michigan — recently an-nounced that its student housing department is phasing out many chemical cleaners and replacing them with aqueous ozone, also referred to as liquid ozone. The university stated that “liquid ozone cleaning is more sustainable, less expensive, safer and as effective at cleaning as chemical agents.”

Across North America and around the world, in hospitals, shopping centers, fire depart-ments, hotels, airport terminals, casinos, restaurants and univer-sities, aqueous ozone is being rec-ognized as a proven, cost effective and greener alternative to chemi-cal cleaners.

Although gaining much more attention in recent years, aqueous ozone is not new — in fact, it has been used in various applications since the early 1900s. Today, it is widely used in large-scale food processing and drinking water pu-rification facilities due to its purity and sanitizing power. Thousands of municipalities throughout the United States, Canada and Eu-rope use the technology to sanitize drinking water, and, it has been used to clean swimming pools at the Olympics Games since 1984. However, it is only since 2005 that the technology has been adapted for use in applications for cleaning residential, commercial and insti-tutional settings. In 2006, Time Magazine named an aqueous ozone cleaning application one of the top inventions for that year.

Aqueous ozone is created when

cold tap water is super-charged with electricity which transforms O2 into O3, essentially replicating what naturally occurs during a thunder and lighting storm. Some studies have shown that aqueous ozone is fifty percent stronger and 3,000 times faster then bleach, and kills bacteria, viruses and pathogens without any harmful fumes or residues. Aqueous ozone is a natural powerful cleaning and sanitizing agent that is approved by such regulatory bodies as the Food and Drug Administration, United States Department of Agriculture, Environmental Pro-tection Agency and Occupational Safety and Health Administra-tion (OSHA), and recognized by the High Performance Cleaning Product™ (HPCP™) program run by IEHA and the Univerisity of Massachusetts Lowell Toxics Use Reduction Institute (TURI).

In a University of Michigan news release, Joseph Kennedy, Assistant Director of University Housing Facilities, indicated ex-tensive testing was conducted before liquid ozone technology was implemented in residence halls. As part of the pilot program, swab samples were taken before and after cleaning surfaces to compare the effectiveness of aqueous ozone to that of chemicals.

“We wanted to test it in one residence hall first to make sure switching to liquid ozone would make sense for us,” Kennedy said. “Once we observed that liquid ozone sanitized just as well or better than the chemicals we had been using, the sustainability and

financial benefits made it an easy decision to keep rolling this out across campus.”

Unlike many chemical cleaners, one of the greatest attributes of aqueous ozone is that it is environ-mentally sustainable. Once used, liquid ozone reverts to water and oxygen molecules, leaving only dirty water — not chemicals — to be poured down the drain. And, unlike chemical agents, liquid ozone does not leave a residue on cleaned surfaces. As the benefits of aqueous ozone are becoming more broadly recognized, the number and variety of end-users who are seeing liquid ozone as the viable alternative to chemical cleaners continues to grow.

In late 2011, the fire department of Kelowna, British Columbia, installed an aqueous ozone clean-ing system at the fire hall. As Tim Light, Platoon Captain, stated when asked about the technology, “We were told of the properties of the cleaning solution, which was only water that has more oxygen pumped into it to create liquid ozone. If you are like me, that didn’t make sense.” Captain Light went on to say, “All I can tell you is that the system works and it is environmentally neutral, meaning when we are done cleaning and we dispose of the solution, we are just pouring water down the drain, not harsh chemicals or caustic solu-tions.”

When speaking about the Uni-versity of Michigan’s decision to use liquid ozone, Vicki Hueter, Director of Housing Facilities said,

by Keith Andrews



promote sustainability as well.

What Does Sustainable Really Mean?

Terms such as green, sustain-able, ecological and eco-friendly have been used for decades. They have been buzzwords for the green movement and, as with most buzzwords, they fall out of favor or change over time. The word sustainable has also evolved over time, and today it means far more than it did decades ago.

According to some reports, the word sustainable dates back to the 18th century, when European foresters became concerned about the rate at which the continent was being deforested. In those days, wood was used for everything from building material to fuel for heat and cooking.

The foresters began a program of planting and harvesting trees in equal amounts, a practice that was referred to as “scientific” or “sustainable” forestry. The forest-ers reasoned that by doing so, they could replenish the forests, making trees a renewable resource. This same policy is still being pursued in the forestry industry all across the planet today. And as a side note, if you haven’t already seen the new movie version of Dr, Seuss’s “The Lorax,” I highly rec-ommend it. It’s a cute movie with a powerful message and appropriate for all ages.

The word sustainability was more officially defined in 1987. The Brundtland Commission, formally known as the World Commission on the Environment and Develop-ment, defined sustainable as fol-lows: “[Using a natural resource in such a way] that it meets the needs of the present [generation] without compromising the ability of future generations to meet their own needs.”

Although this is the definition used in this article, we should

note that sustainability has an even broader meaning today. It often refers to what is called the “triple bottom line” or the “three P’s,” meaning that sustainable organizations actually have three bottom lines rather than just one. These are:

• Profits: Profits are essential to the success of any business, but also apply to schools, governments and other nonprofit organizations as it is essential that budgets are not exceeded

• People: The measure of how socially responsible the company is to its staff, visitors, customers, guests and community

• Planet: How environmentally responsible the company is.

Putting Sustainability into Action

One example of how an organi-zation can become both green and more sustainable is by rethinking how often sheets, towels and other linens are washed. Unlike in the

past, when almost all linens were changed on a daily basis, most hotels now change a room’s sheets and towels only when requested or on a set schedule, greatly reducing the amount of laundry that must be done. This is sustainability in action.

In addition, facilities can pay attention to how the linens are cleaned. A facility that is mindful of the three P’s will choose envi-ronmentally preferable cleaning products that work effectively while reducing the use of heat. Green detergents are typically made from renewable resources, making them more sustainable, and by using cooler water instead of hot, less fuel and energy are required. This makes the entire washing process not only greener, but more sustainable as well.

These are other examples of sustainability in action:

• Paper products may be made from 100-percent recycled content,

beyOnD green(continued from page 5)


People

PlanetProfits

Sustainability: The Triple

Bottom Line


“University Housing has long been committed to creating safe, sani-tary living conditions for students living in the residence halls, while trying to be as conscious of our en-vironmental footprint as possible, liquid ozone is allowing us to take this commitment to an entirely new level by eliminating the need for most of the chemicals we used in the past.”

“It’s really quite amazing how simple and effective liquid ozone is,” Hueter continued. “Liquid ozone requires electricity to add oxygen molecules into water, but that’s about it. After we’ve pur-chased the liquid ozone machines, there will be almost no recurring costs.”

Michigan has now become a role model for other Big Ten schools interested in implementing the technology in their custodial opera-tions. “We’ve had a lot of interest from other schools about how we’re using liquid ozone to clean our fa-cilities,” said Hueter. “Ohio State and Harvard have each made in-quiries, and Michigan State came for a site visit and had their custo-dians shadow our custodians.”

In addition to being an effective and more sustainable cleaning agent, liquid ozone also is much more economical than using chemi-

cals. The University of Michigan says it expects that nearly $50,000 will be saved in chemical expenses each year once the system is fully implemented.

Excalibur Casino Hotel in Las Vegas has also put in place an aqueous ozone technology for cleaning. Casino management has said, “We spent years looking for a way to replace the multitude of chemical cleaners we were using, (liquid ozone) is the only one that delivered.” They went on to say, “We don’t put any chemicals into the environment; we’re cleaner and we’re cutting costs.”

From universities to fire halls to casino hotels, more and more end-users are seeing firsthand the enormous benefits of aqueous ozone. While environmental sus-tainability and green initiatives have become the new standard for many end-users in recent years, the reality is that aqueous ozone takes this focus to an entirely new level. Beyond green, aqueous ozone is proven as a natural cleaning and sanitizing solution. u

Keith Andrews is Vice President, Corporate Affairs and Marketing for Tersano, Inc., producers of the Lotus Pro aqueous ozone cleaning system. For more information, visit www.tersano.com.

aqueOus OzOne(continued from page 11)

Planet

C

M

Y

CM

MY

CY

CMY

K

KAIVAC Oxymoron Ad 2.25x10.pdf 1 2/1/11 4:01 PM

In addition to being an effective and more

sustainable cleaning agent, liquid ozone also is much

more economical than using chemicals.


by Laura M. DiGiulio, Editor

feature article

tTwelve years ago, when Jason Marshall was a student working toward his Master’s of Science in Environmental Studies at the Uni-versity of Massachusetts Lowell, he became lab partners with fellow

student Heidi Wilcox — also work-ing toward her Master’s of Science in Environmental Studies, with a concentration in Atmospheric Studies — during a class in “Air-borne Contaminants.” That same

year, Wilcox began assisting Mar-shall in his position as Laboratory Manager for the Toxics Use Reduc-tion Institute (TURI), a laboratory located within the university that, among other items, tests the ef-


by Laura M. DiGiulio, Editor

ficacy of green cleaning products. At that time, Marshall and Wilcox never thought they would still be lab partners over a decade later.

“I first spent a year and half working in a wet chemistry lab evaluating drinking water and landfill runoff for various con-taminants, but testing for levels of pollution after the fact just didn’t make sense to me. I wanted to make a difference before the pollu-tion was released,” says Marshall. “When a lab position opened up at TURI in 1997, I knew that it was where I should be. Treating pollu-tion is not sustainable — if you can eliminate the source, then a lot of the headache goes away. By taking a fresh look at manufacturing and cleaning, you begin to see opportu-nities to make things safer without sacrificing how well it works.”

What is TURI?The Toxics Use Reduction Insti-

tute (TURI) lab was created after the state of Massachusetts estab-lished the Toxics Use Reduction Act (TURA) in 1989. TURA is de-signed to protect public health and the environment while enhancing the competitiveness of businesses in Massachusetts. The act requires facilities that use large quantities of specific toxic chemicals to report on and reduce their chemical usage through evaluation and planning. Since 1989, several states have implemented environmental laws with some form of Toxics Use Re-duction (TUR) provisions.

“The TURA program in Massa-chusetts is unique in that it does not require companies to reduce toxic chemical use. Companies must report their chemical use for any toxic chemical listed and write up a plan on how they could reduce their chemical usage in their facility,” explains Wilcox. “However, it is the company’s choice to determine if reducing chemical use is a good business

decision. The thought was, years ago, that if companies had to do this planning process, they would see low hanging fruit, such as in the housekeeping department, that would save them money and reduce chemical exposure to their workers, their community and environment. They may also see

that reductions and substitutions of toxic chemicals could save them money in the long run.”

Marshall, who currently Labo-ratory Director for the Toxics Use Reduction Institute (TURI) at the University of Massachusetts Low-ell and Wilcox, who is the Labora-



Feature artiCle(continued from previous page)

tory Technician/Field Implemen-tation Specialist for TURI, work together every day at the TURI laboratory, providing support to help companies identify safer al-ternatives to cleaning solvents that pose health and environmental hazards. The TURI lab’s motto is that it is “Committed to making Massachusetts a safer place to live and work” — but this expands to the rest of the country, and world, as well.

“My focus is to make cleaning cleaner, no matter where or who is doing it,” says Marshall. “What we do has carry-over from one industry to the next. Everybody cleans something at some point in our economy. If we can make clean-ing safer here in Massachusetts, chances are somebody in Florida or California can follow our lead and make it safer there, too. I have had calls from Ireland, France, Australia, South Korea and New York asking the same types of questions.”

Over the years, many differ-ent products have been tested in TURI’s green cleaning lab, includ-ing metal, optics, electronic circuit board cleaners and equipment. In the year 2000, they took the skills they had learned in identifying saf-er chemicals and techniques and crossed over into testing products used in the commercial cleaning industry and the home. Since then, the green cleaning lab has tested all kinds of janitorial cleaners and equipment, including all-purpose, glass, bathroom, toilet, hard wa-ter and soap scum, floor cleaners, stainless steel, dishwashing deter-gent, vacuums, microfiber, steam cleaning machines, electrolyzed and oxygenated water, floor scrub-bers, dry erase board cleaners, lint brushes and more.

“If there is a product that wants testing, we will find a way,” ex-plains Marshall. “We follow stan-dardized testing methods from

The TURI Lab at Work

The TURI lab tests the efficacy of cleaning products and equipment, such as auto scrubbers, steam cleaners and dry mops (pictured above), through testing the application of realistic soils on surface materials

likely to be found in actual facilities.


ASTM, Green Seal and others, and if there isn’t a method for a par-ticular product or equipment, we will work with the testing standard agencies on a methodology that they will recognize. We also do this with soils and substrates to make testing as useful and ‘real world’ as possible for the companies who hire us and the consumers buying their products.”

High Performance Cleaning Product™ Program

In 2009, TURI and IEHA de-veloped a partnership and created the High Performance Cleaning Product™ (HPCP™) program — a voluntary, fee-based program that tests green product performance on real-world soils to prove their ef-fectiveness. To be approved for the IEHA HPCP program, a product must perform exceedingly well on more than one type of dirt and soil as determined by TURI.

“At that time, it was clear that the industry of green cleaning still suffered from the perception that green cleaners did not work as well and were more expensive than conventional cleaners. Therefore, IEHA and the TURI lab wanted to prove this wasn’t the case,” ex-plains Wilcox. “We wanted to show that there are a lot of companies out there doing great formulation work and who had performance testing, or were willing to obtain it, to prove their products worked. Green cleaning was definitely becoming less toxic, more cost ef-fective and now, we could prove it worked. This partnership has been a great relationship of research, collaboration and learning.”

The HPCP program is not a green certification program. While programs such as Green Seal, EcoLogo, and DfE, include basic product performance and efficacy criteria as part of an overall envi-ronmental review, these organiza-tions focus more on multi-attribute

eco-factors than comprehensive cleaning criteria. Therefore, HPCP was created to fill this gap and target the cleaning performance of greener products through testing the application of realistic soils on surface materials likely to be found in actual facilities. This pro-vides end-users with practical test (continued on next page)

EVS Collection & Bulk Carts

Wire Shelving Carts

Hotel Room Carts Turndown & Boutique Long Term Care

C-Cell

Enclosed Linen Carts

Cart Covers

• Linen Transport CartsIn-House & Outdoor

• Bulk & Round Tripper Carts• EVS Collection Carts

Waste, Biohazardous & Recycling• Hotel Housekeeping & Linen Delivery

Large and Small Sizes Availableand Custom Applications

“Go Green Standards”with our Quality Aluminum Carts

(30% Post-Consumer Recycled Metal)TheWinning Cart Choice for

Health Care • Hotels • Schools • & More

“Go Green Standards”with our Quality Aluminum Carts

(30% Post-Consumer Recycled Metal)TheWinning Cart Choice for

Health Care • Hotels • Schools • & More

View our completeline of carts andcovers at:www.tqind.com

TECNI-QUIP

866-884-CART (2278)Toll Free

TQ Industries, Sequin, TX 78155email: [email protected]

View our completeline of carts andcovers at:www.tqind.com

TECNI-QUIP

866-884-CART (2278)Toll Free

TQ Industries, Sequin, TX 78155email: [email protected] 1961Since 1961

tq_exhouse_4.5x7.5_12309green:TQ-Husky 4.5x7.5 3_06 1/23/09 2:28 PM Page 1

data they can use to improve their specific cleaning routines, and sup-pliers with lab-based verification of product efficacy under specific, challenging and real-world circum-stances.

“IEHA and the TURI lab felt that we could take performance


testing a bar higher and any com-pany who wanted it could contract with us to participate in reality-based testing. Through this test-ing, companies can show that their products can pass more stringent performance testing and can prove themselves as High Performance Cleaning Products if they pass and are recognized through IEHA,” explains Wilcox.

The Importance of Going Green

Due to years of test-ing green products and proving their ef-ficacy, Marshall and Wilcox are advocates for green cleaning for many reasons. First, green clean-ing can help reduce hazardous exposure to toxic chemicals in the work place, which helps workers stay on the job more consis-tently, as well as retain employees and keep them happy because they have a job where they don’t leave short of breath, with cracking skin and a headache, or worse. Green cleaning can also save cleaning departments’ money with proper planning.

“My advice to any facility man-ager looking to go green is to first check to see if there is an EPP (Environmentally Preferred Pur-chasing) program in your state. If you are a state or federal facility, there could be requirements that you need to follow,” says Wilcox. “If you are not in a state, federal or other facility that has regula-tions on how you should clean, I would suggest that you talk to your current vendor about switching to green products, chemicals and equipment. Vendors should be a resource and do more than just send you cases of chemicals. There are some very informative and

Feature artiCle(continued from previous page)

helpful vendors and salespeople out there.”

Marshall and Wilcox also rec-ommend including everyone in the process of switching over to green cleaning, whether it is done in phases or all at once, especially the employees who actually do the cleaning. Make sure to let your employees knows why you

are switching to green products and how it will benefit them and the facility. When testing new products, it is important to receive feedback from frontline employees regarding the new products. If they are too hard to use or require more effort to do the same job, you may want to pilot more products and find one that the majority of em-ployees like. Also be sure to com-municate the changes and benefits with clients, customers and other departments within your facility so they can assist in the process and to strengthen the relationship be-tween cleaning staff and the other users of the building.

“When it comes to switching to green cleaning, there will be some trial and error. We never advise buying into a new line of cleaners without testing them in real life cleaning situations in your facil-ity first,” says Wilcox. “Piloting products, cleaners or equipment

first lets you see if advertising and claims are true and if it will work for you. If a vendor will not give you a sample or some demo time, look for one who will. The process of going green can take some trial and error, and as can any process change.”

Marshall and Wilcox also rec-ommend being wary of green-

washing, which is a term used when companies mislead consumers, through advertising or oth-erwise, into think-ing their products or services are green, when they really are not. That is why it is so important to use green products that have been tested and verified.

“There is a lot of information out there and it can be confus-ing to know what to

do and where to start, so ask your vendors, colleagues, or friends, attend local industry meetings or read articles and trade magazines to get informed and educated about green products and practices,” says Wilcox. “All anyone can do is try and do what is best for you, your workers, clients and community to make the world a safer place to live and work. And if you have questions, please don’t hesitate to contact us for advice and help.” u

Jason Marshall is the Laboratory Director for the Toxics Use Reduction Institute (TURI) at the University of Massachusetts Lowell and may be reached at [email protected]. Heidi Wilcox is the Laboratory Tech-nician/Field Specialist for TURI and may be reached at [email protected]. If you are interested in participating in IEHA and TURI’s High Performance Cleaning Product™ (HPCP™) pro-gram, please contact Marshall, Wilcox or IEHA CEO/Executive Director Beth Risinger at [email protected].

“When it comes to switching to green cleaning, there will be some trial and error. We never advise buying into a new line of cleaners without

testing them in real life cleaning situations in your

facility first.”


IEHA Recognizes Clorox Commercial Solutions® Green Works® Concentrated Cleaners as High Performance Cleaning Products™

IEHA is pleased to announce that Clorox Commercial Solutions® Green Works® Concentrated Cleaners from Clorox Professional Products Company have been recognized as High Performance Cleaning Products™ (HPCP™).

HPCP™ is a voluntary, fee-based program which tests green product performance on real-world soils. To be approved for the IEHA HPCP program, a product must perform exceedingly well on more than one type of dirt and soil as determined by the Toxic Use Reduction Institute (TURI) Lab at the University of Massachusetts Lowell. During testing, it was proven that Clorox Commercial Solutions® Green Works® All Purpose Cleaner, Green Works® Bathroom Cleaner and Green Works® Glass Cleaner were effective and performed equal to or better than comparative products tested.

“In addition to testing the supplied products, the evaluation compared Green Works® Concentrated Cleaners to traditional cleaning products typically used for the various applications,” said Jason Marshall, ScD and Laboratory Director for TURI. “To be considered for the HPCP program, the products must work as well as or better than traditional products. Green Works® Concentrated Cleaners meet those requirements for all-purpose, bathroom and glass cleaning.”

Green Works® Concentrated Cleaners are a line of cleaning products specially designed for cleaning professionals that are 99-percent naturally derived and deliver the quality and efficacy you expect from Clorox. Made with plant-based, biodegradable cleaning ingredients, the commercial products clean without harsh fumes or residues, and are never tested on animals.

“Green Works® Concentrated Cleaners were designed to provide professionals with high-performing naturally derived cleaning products they could rely on,” said Heather Day, scientist, The Clorox Company. “We’re pleased to receive our validation on our products lines performance from a credible third-party laboratory such as TURI, as well as the HPCP recognition from IEHA.” TURI Lab testing involves rigorous scientific testing. “For the TURI Lab methods, efficacy was determined by weighing surface materials before and after cleaning to determine the amount of soil removed,” explained Marshall. “In addition to weighing, by measuring the color of the surface prior to cleaning (after soiling and after cleaning) the amount of soil removed was related to the change in color of the surface. The closer to the original level, the better the cleaning performance of Green Works® Concentrated Cleaners was, proving its top-notch performance.”

For more information on Clorox Commercial Solutions® Green Works® Concentrated Cleaners, visit www.cloroxprofessional.com/products/green-works-concentrated-cleaners/at-a-glance/.

Disclaimer: The University of Massachusetts Lowell (UMass Lowell), the Toxics Use Reduction Institute (TURI) Lab, and IEHA, do not endorse products. This release is provided solely for information purposes and does not constitute a product recommendation by UMass Lowell, TURI or IEHA. UMass Lowell has agreed to permit its name and logo to be associated with outcomes of the IEHA High Performance Cleaning Product (HPCP) testing arrangement, with appropriate disclaimers to protect the credibility of the institution, its research associates and IEHA.

Interested in having your products tested by TURI and being recognized as a High Performance Cleaning Product™ (HPCP™)? Contact IEHA CEO/Executive Director

Beth Risinger at [email protected] or (800) 200-6342, ext. 104, and Jason Marshall, Laboratory Director for TURI, at [email protected] or (978) 934-3133.


President — Eric Bates, REH (2-year term) • Jewish Home and Care Center • 1414 N. Prospect Ave., Milwaukee, WI 53202 • (920) 219-1982 • [email protected] [2010-‘12]

President-Elect — Sherry Sidwell, REH (2-year term) • Community Hospital • 1515 N. Madison Ave., Anderson, IN 46011 • (765) 298-5158 • Fax (765) 298-5864 • [email protected] [2010-‘12]

Secretary-Treasurer — Marvin Ells-worth, REH (2-year term) • Belton Re-gional Medical Center • 201 Dawn Ave., Belton, MO 64012 • (816) 838-3294 • [email protected] [2010-‘12]

Director-at-Large — Michael Patterson, REH (4-year term) • Glenbrook Hospital • Glenview, IL 60026 • (847) 657-5653 • Fax (866) 466-4026 • [email protected] [2008-‘12]

Director-at-Large — Sue Vrenna, CEH (2-year term) • Erie, PA • (814) 790-5398 • [email protected] [2010-‘12]

Director-at-Large — Anna Rodriguez, REH (4-year term) • Harlingen, TX • (956) 341-2788 • Fax (956) 423-7070 • [email protected] [2008-‘12]

Director-at-Large — Diana Ronning, CEH (4-year term) • Swedish Medical Center • 747 Broadway, Seattle, WA 98122 • (206) 386-3436 • Fax (206) 386-2875 • [email protected] [2010-‘14]

Director-at-Large — Edward Vizvarie, REH (4-year term) • Howard Center • 208 Flynn Ave., Suite 3J, Burlington, VT 05401 • (802) 488-6970 • Fax (802) 488-6974 • [email protected] [2010-‘14]

Director-at-Large — Janet Wiggins, CEH (4-year term) • TRDI • 1605 Daude Ave., Killeen, TX 76549 • (254) 781-2111 • [email protected] [2010-‘14]

IEHA Board of Directors

conscious at home and at work.”The owners of the greenovated

Hilton have installed a Dashboard system for just this purpose. It allows hotel managers and house-keepers to monitor the hotel’s use of electricity, natural gas and other resources in “real time.” But instead of tucking the Dashboard away on a computer in someone’s office, the owners have placed it where guests can see it as well.

“This is really a terrific idea for a hotel property,” says Geisler. “It gets everyone — staff and guests — involved in sustainability. Further, we are discovering [that] people really appreciate it when they see how a business, in this case a hotel, is trying hard to be re-source responsible. Sustainability becomes a marketing tool.”

Is Greenovation Right for Your Property?

Along with installing a Dash-board system and taking steps to curb energy and water use, the Hotel Andaluz has put in a com-

XeriscapingXeriscaping is a type of landscaping that among other things, uses plants native to an area. These plants typically require less water and irrigation than non-local vegetation. Additionally, xeriscaping involves such things as placing plants in areas where they can take advantage of water runoff. When xeriscaped landscaping is planned and installed properly, hotel properties report significant water savings.

prehensive paper recycling system and revamped elevators that work far more efficiently than those once in operation. Although owners of other hotels may be impressed with steps this hotel has taken to become more sustainable, they may ask whether such actions are realistic for them. After all, this hotel was closed for much of the greenovation.

Geisler suggests that hotel own-ers can still become more sustain-able even without shutting the doors for a couple of years. “Take it a step at a time. Installing new HVAC systems may be the most costly, but installing water-con-serving bathroom fixtures, even just aerators, can produce savings right away at marginal costs. It will just take a little time, but [owners] will be headed in the right direction.” u

Robert Kravitz is a writer for the professional cleaning, building, hotel, education, and restaurant industries. He may be reached at 773-525-3021.

greenOvatiOn(continued from page 10)


oOver the past few years, there has been a lot of emphasis on green cleaning. I fully support the notion that we in the cleaning industry should make our cleaning opera-tions as environmentally respon-sible as possible. But the question I ask myself is, “If we have not objectively defined clean, how do we ‘green’ it?”

I have no doubt that the LEED standard has improved the green aspects of the products we use, but isn’t that really “green purchas-ing?” “Green” in this case does not necessarily mean just anything that might relate to the environ-ment. The best definition of green for our purposes has to do with the impact of what we do on the health of living things. The staff at the Museum of Clean spends a lot of time on the subject of green. The building that houses the Mu-seum is in the process of LEED certification, with platinum status as our goal.

The Don Aslett Museum of Clean is housed in a 96-year-old building. In the process of creat-ing the museum, the building was turned from a partially condemned eyesore into a major tourist at-traction for the city of Pocatello, Idaho. Some of the green aspects of the building are included below, and you may want to implement some of these ideas at your own facility:

• Water-Efficient Landscap-ing: The landscape is designed with native plants or plants well adapted to the region, to reduce or eliminate the need to irrigate. This is made possible through the

What Does Green Cleaning

Really Mean?

plant species chosen, irrigation efficiency, captured rainwater and the use of recycled wastewater.

• Recovered Hardscape: The asphalt alley and railroad spur that formerly adjoined this site was turned into a greenbelt, serv-ing as a walkway to restaurants and picnic areas. This benefits school children on field trips and beautifies the entire neighbor-hood.

• Rooftop Garden: The green roof will provide outdoor garden space, improved insulation for the building and also perform as a natural water filtration system. The garden is a place to relax, reflect and enjoy a spectacular view of Pocatello and the beauty of Idaho.

• Recovered Materials: The original one-story building was de-clared structurally unsound and 80 percent of it was recycled. During demolition, the old brick and wood was recovered. Some was reused, and the rest sold to scrap dealers — an arrangement that covered the cost of the demolition.

• Water Conservation: Color coding of the piping system helps educate visitors about the benefits of conservation. Greywater is wastewater generated from activi-ties such as laundry, dishwashing and bathing, and the collection of rainwater. Greywater is recycled on-site for uses such as landscape irrigation, and will feed blackwater fixtures. Greywater differs from water from the toilets, which is designated sewage or blackwater to indicate that it contains human waste.

Now that the Museum of Clean is open for visitors, our focus has turned to cleaning. After all, it’s the Museum of Clean!

Let’s take a closer look at the green cleaning movement of the past few years. As I travel the country and meet with cleaning organizations, I see much the same conditions everywhere. Most clean-ing organizations are purchasing the same chemicals (albeit some with formulation changes) from the same manufacturers, sold to them by the same jan/san dis-tributors and then given to the same cleaning workers to use in the same way. Where exactly is all of the green movement here? It is true that the industry has “greened” the products to some degree; however, I see little to no movement in actual cleaning ef-fectiveness.

People point to the APPA stan-dard for green cleaning programs of LEED certified buildings. There are several problems with that argument. The APPA standard is a subjective scoring system that is totally appearance-based. The requirement is to be Level 3 or higher. Level 3 is called Casual. The standard for Level 3 reads, “This level reflects the first budget cut, or some other staffing-related inattention problem. It is a lower-ing of normal expectations. While not totally acceptable, it has yet

by Allen Randolph


Rooftop gardens provide outdoor garden space, improved insulation for the building and also perform as a natural water

filtration system.


to reach an unacceptable level of cleanliness.” This is not an accept-able standard for the Museum of Clean, and not the standard you want in your building. Remember, the definition of green refers to the impact of what we do on the health of living things, in this case the humans who interact with the Museum of Clean building.

The Museum of Clean has set out to be the cleanest building in the world (see the article in last month’s magazine for more information on this). To measure the effectiveness of our cleaning pro-gram, as well as the cleaning programs of buildings all around the country, we de-veloped the Clean Audit™. The Clean Audit™ is an objec-tive, science-based measurement of cleaning processes and cleaning results. It is based on studies con-ducted by Dr. Michael Berry. The Museum of Clean has audited the cleaning processes of hundreds of buildings in the past three years and will continue to audit clean-ing processes into the future. With the Clean Audit™ as our quality control standard for cleaning and benchmarking best practices to compare against, we began to look at ways to green our cleaning.

The science-based approach to cleaning at the Museum of Clean is focused on human health and well-ness. To green our process further, we need to expand our definition to include environmental manage-ment. At the global scale and in the broadest sense, environmental management involves the oceans, freshwater systems, our land and atmosphere. Using the sustain-ability principle of scale, we can apply this to the Museum of Clean. How do our cleaning organization’s

activities effect the creation and disposal of solid, liquid and air-borne waste?

Solid waste from cleaning ends up in a landfill. It is part of the trash we generate when we empty the bags in our vacuum cleaners or dispose of dust and dirt that we collected in the cleaning process. A large part of this solid waste is a byproduct of our cleaning process,

the packaging from chemicals and other consumables. This is an area in which green purchasing plays an important role. What do we do with this waste? Do we have a strategy to minimize it without compromis-ing our cleaning standards? Do we recycle all of the appropriate materials? The answer is “yes” at the Museum of Clean.

The process of cleaning does generate liquid waste. What do we do with this? Liquid waste from cleaning is what we pour down the drain or what might run off into the ground. Emptying mop buckets and auto scrubbers accounts for most of what is poured down the drain. Outdoor cleaning creates a direct-to-ground liquid waste situation. Local, state and federal regulations govern the disposal of liquid waste. Do we have a strategy to minimize our output of liquid wastes without compromising our cleaning standards? Do we com-ply with local, state and federal regulations for this? The answer is

“yes,” at the Museum of Clean.Airborne waste is what our

cleaning operations contribute to the Indoor Air Quality (IAQ) of the built environment. Exhaust from vacuums, buffers, burnishers and dusting activities all effect IAQ. Another contributing factor is Vol-atile Organic Compounds (VOCs) emitted from the chemicals we use in our processes. This is another

area in which green purchasing has a very positive impact. Cleaning does impact IAQ. Do we have a strategy to minimize IAQ impact without compromising our cleaning standards? Again, at the Mu-seum of Clean, the answer is “yes.”

I be l i eve that green cleaning re-quires an objective

quality standard for cleaning that is measured and managed. That covers the cleaning part of the equation. Green purchasing is another important step. However, while buying green products is con-sistent with good environmental management, if you buy more than you need to meet your cleaning standards, then you are generat-ing unnecessary waste and that is not green.

Cleaning to a quality standard, buying green products, and mini-mizing the creation of solid, liquid and airborne waste from cleaning without compromising your clean-ing standards — that is true green cleaning. u

Allen Randolph is the Director of De-velopment for the Don Aslett Museum of Clean and has more than 25 years experience in the cleaning industry. For more information about The Clean Au-dit™ or green cleaning at the Museum of Clean, please contact 208-236-6906, email [email protected] or go to www.museumofclean.com.

green Cleaning(continued from previous page)

“Cleaning to a quality standard, buying green products, and

minimizing the creation of solid, liquid and airborne waste from cleaning without compromising

your cleaning standards — that is true green cleaning.”


managingfor effect

mMany people believe that being a leader is simply being the first, biggest or most powerful. However, leader-ship has a much more meaningful definition. Very simply put, a leader is someone who sets direction in an effort and influences people to follow that direction. How they set that direc-tion and influence people depends on a variety of factors.

A great deal of my personal lead-ership knowledge, style and training was influenced by the late Dr. William Joyner, who was a member of the Chi-cago Chapter of IEHA. Dr. Joyner saw something in me as a young manager at that time and personally took me “under his wing” so to speak to help me to be a well-rounded leader.

Having served in various leadership positions for a few companies over the years, I best describe leadership as the process of directing the behavior of others to attain a common goal or influencing your employees to get things done to a standard and quality above the norm, and to have them do it willingly.

Have you ever asked yourself what type of person makes a good leader? Researchers have identified a number of leadership theories over the years. Even though a number of theories ex-ist, my experience over the years sug-gest the following four theories are the most dominant. The theories are:

1. Trait theory2. Behavioral theory3. Contingency theory4. Power and Influence theoryThe trait theory looks at external

behaviors that the leader may be experiencing at that particular time that may be important factors in his or her ability to function as a leader. The main driver behind the trait theory suggests leaders typically share a num-

Understanding the Dynamics of Leadership ber of common personality traits and characteristics. Leaders who follow the trait theory are generally likeable and usually empathic with good decision-making skills. This theory also suggests that leaders are born and not made.

The behavioral theory focuses on how leaders behave. As a leader, do you dictate what needs to be accomplished and then always expect cooperation from your team? To further define this theory, it can be broken down into three types of leaders:

1. Lassiez -faire leaders are very easy-going and typically don’t inter-fere if they have a team that is highly capable of making the appropriate decisions without assistance.

2. Democratic leaders seek input from his or her team before a decision is made. While effective, it can also be quite difficult to manage when you have a variety of opinions or ideas.

3. Autocratic leaders make deci-sions without consulting their team members. It seems odd that this type of leadership style would be effective, but it can be if there is no need for input and/or if a team consensus is not necessary.

It is important to note that the use of these leadership behaviors may be ap-propriate at different times. As a leader, you must learn to use these styles at different times depending upon what type of situation you are in.

The contingency theory arises af-ter the realization that there isn’t one correct type or style of leadership. As previously stated, it depends on the situation. This theory tries to predict which style is best suited to use at that particular time. This is accomplished by the leader asking him or herself a series of questions to help make the determination of the style that is best to use.

The power and influence theory is based on the various ways leaders use power and influence to accom-plish tasks. Leaders may use positional power or personal power to accom-plish the mission. This theory gives rise to leading by example which is highly effective in influencing a team to ac-complish tasks.

Understanding the leadership theories is one thing, but learning to lead is a different ballgame altogether. Effective leaders recognize that what they know is very little in comparison to what they still need to learn. To be more proficient in pursuing and achieving departmental objectives, you should be open to new ideas, insights and revelations that lead to better ways of accomplishing goals.

Leading your employees or teams is not simply a matter of style, or fol-lowing some how-to guide or recipe. Ineffective leaders are caused by a number of factors. Leadership is not always about creating a great vision, even though you may be a great vi-sionary. I have learned over the years that leadership is about creating con-ditions under which your employees or teams can perform independently and effectively work toward a common objective.

Leaders also know how to balance departmental goals and individual team members’ quests with the goal of producing synergy. Good leaders will require their team members to forego the quest for personal acco-lades for team effort. As you build your teams, remember leaders inspire and empower. u

Michael E. Patterson, REH, MNA, is an IEHA Director-at-Large and works for Glenbrook Hospital in Glenview, IL. He may be reached at [email protected].

by Michael Patterson


rapidly renewable or tree-free fibers.

• Environmentally friendly liners that are the right size and thickness can be used in trash cans.

• Green cleaning chemicals can be used for all tasks in addition to laundry.

• High-air-filtration vacuum cleaners and carpet systems that minimize the use of water. These help protect the environment and are made of higher-quality mate-rials, making them more durable. This not only promotes sustain-ability, but also provides a cost savings.

Another step that may come into play in the near future is the implementation of “take-back” programs, which are already be-coming common in the electronics industry. In a take-back program, machines are returned to the manufacturer at the end of their life cycle. The manufacturer then recycles those parts that can be reused in other equipment or, in some cases, refurbishes the entire machine so that it can be put into service once again. This reduces the use of nonrenewable materi-als and minimizes the amount of equipment that winds up in landfills.

Making Your Organization Both Green and Sustainable

Many of the steps that are used to implement a green cleaning program will also make it more sustainable. The first step should be to form a “sustainability team” within your organization, which is typically made up of management and cleaning supervisors and staff, occupants and others depending on the nature of the organization. One key member of any sustainability team is to include vendors, who can be enormously helpful. This team is responsible for evaluating how products are being used and

whether or not there are more sustainable alternatives.

The team begins by creating a benchmark that will give the staff a fairly accurate idea of what ma-terials, procedures and supplies are being used. With this in place, the team can then prepare a sus-tainability plan that encompasses such things as what materials and products can be transferred to more sustainable alternatives now and which will need to wait to be changed in the future. These plans are often divided into sec-tions determined by which items can be changed now with little or no additional cost, which may take more time and have an expense associated with them, and which may take even longer and be even more costly.

An example of an easy, cost-neu-tral sustainable change is switch-ing to green cleaning and paper products. A more costly change would be installing new HVAC systems. Typically, these units are replaced only after a set number of years of service, so changing them earlier might be cost prohibitive.

Another step to take to become more sustainable is to monitor their status and progress. Many organizations are now finding that

beyOnD green(continued from page 12)

the most effective way to do this is to use web-based “dashboard” systems, which tell managers at a glance how much energy and water they are using, how much fuel is being used by vehicles, information on waste and recycling, greening of purchasing including cleaning products and a variety of other information.

Many organizations use these dashboard systems to provide feed-back to their employees, visitors, customers and guests to indicate how they are doing and to encour-age them to help the organization do even more. They also provide another benefit: By monitoring the use of resources, managers are often able to find areas in which they can take steps to reduce con-sumption. Not only does this help promote sustainability, it’s money in the bank. u

Stephen P. Ashkin is president of The Ashkin Group, a consulting firm specializing in greening the cleaning industry, and CEO of Sustainability Tool LLC, an electronic dashboard that allows organizations to measure and report on their sustainability efforts. He is also coauthor of both “The Business of Green Cleaning” and “Green Clean-ing for Dummies.” For more informa-tion, visit www.AshkinGroup.com.

High-air-filtration vacuum cleaners and carpet systems that minimize the use of water help protect the environment and are made of higher-quality materials, making them more durable. This not only promotes

sustainability, but also provides a cost savings.


educationcorner

Are you a Registered Executive Housekeeper (REH) or Certified Execu-tive Housekeeper (CEH) and interested in taking your designation to the next level? Then apply for IEHA’s most prestigious educational designa-tions, the Master Certified Executive Housekeeper (Master CEH) or Master Registered Executive Housekeeper (Master REH).

These credentials are designed to raise awareness of the knowledge, pro-fessionalism and skill levels achieved by designation holders, and to high-light their premier role as leaders and educators within IEHA and the clean-ing industry.

Just as a master’s degree is an aca-demic recognition granted to persons that have undergone a course of study showing mastery of a specific field of professional practice or study, IEHA’s Master’s Program is for IEHA’s elite members committed to continuous improvement and propagating profes-sionalism.

Through a reciprocal arrangement, IEHA will work with Master designation holders in order to benefit themselves and all IEHA members by promot-ing the collective knowledge of the most experienced and accomplished members of IEHA through educational initiatives and mentorships.

Interested REH and CEH members wishing to pursue this additional designation must meet the following requirements:

• Must be Certified (CEH) or Reg-istered (REH) for 5 consecutive years or more.

• Must have at least 8 years of man-agement experience.

• Provide 3 written letters of recom-mendation by peers noting job perfor-mance and contributions personally made to a facility, IEHA Chapter or in the betterment of the industry that will be reviewed by the IEHA Education Committee.

• CEH applicants should provide a 1,500-word essay based on a topic of your choice, highlighting an area of your expertise (examples: infection prevention, floor care, green cleaning, pest control, etc.), which will also be re-viewed by the Education Committee.

• REH applicants should provide a 2,000-word essay based on a topic of your choice highlighting an area of your expertise (examples: infection prevention, floor care, green cleaning, pest control, etc.), which will also be re-viewed by the Education Committee.

• $375.00 application fee. $25.00 of the application fee will be donated to the IEHA Educational Foundation and will be used exclusively for the enrich-ment of IEHA educational materials and its members.

The Education Committee will review all submitted materials within 60-days, and make their official recom-mendation for approval of the Master designation for qualified members. Those members will then be allowed the use of “Master” within their profes-sional title.

Master designees will also receive the following benefits:

• Personalized Master CEH or REH plaque.

• Master CEH or REH Certificate.• Administrator letter of achieve-

ment notification.

• Recognition in Executive House-keeping Today.

• Listed as an IEHA Member expert media contact.

• Be included in multiple industry-wide press releases.

• Bio listed on IEHA.org.• Authorship opportunities. • Mentorship and growth oppor-

tunities. The designee will hold the designa-

tion of Master CEH or REH for 3 years and will need to be approved by the IEHA Education Committee for on-going Master status 60-days prior to their renewal date, by demonstrating that they continue to meet all require-ments.

Master CEH and REH members will be required to:

• Write up to 2 articles on pre-selected topics a year to be used in Executive Housekeeping Today or other periodicals within the industry, online or in print.

• Actively participate in the mentor-ship of fellow IEHA members.

• Accept a portion of IEHA’s Profes-sional Education Credentialing Pro-gram for review and provide suggest-ed technical changes and additions. This will increase the effectiveness and confirm the timeliness of these programs. Master participants will be given authorship credit for contribu-tions made.

• Honor speaking engagements, interviews and provide guidance to others within the industry.

For more information, and to down-load the Master CEH or Master REH application, please visit www.ieha.org/education_certification.php. u

Apply to Become a Master REH or CEH!

An exclusive invitation for Certified Executive Housekeepers and Registered Executive Housekeepers


producthighlights

UniMac, a leading provider of on-premises laundry equipment, has announced the in-troduction of the first over-dry prevention technology that allows laundry managers to reduce labor, energy and linen replacement costs associated with over-drying. Over-drying occurs when tumble dryers run longer than needed because they cannot detect when linen has reached its optimal dryness level or when staff uses incorrect cycles. This causes linens to deteriorate faster, decreases throughput and uses excessive energy. OPTidry over-dry prevention technology is an industry-exclusive, cutting-edge innovation that connects sensors located within the lifters to UniMac’s revolutionary rotary transfer switch to offer unmatched levels of accuracy. The result is a pinpoint dryness reading throughout the entire load, which allows the machine to automatically shut-off once dryness levels have been reached, eliminating the costs associated with over-drying. This breakthrough technology could help on-premises laundries save up to thousands of dollars a year in expenses. Seventy-nine percent of commercial laundry distributors and managers believe that on-premises laundries over-dry an average of eight minutes per cycle, according to a recent survey. For a laundry using a 75-pound capacity tumble dryer, eliminating eight minutes of over-drying from 10 loads a day could save $883 dollars in utility costs and $4,866 in wasted labor a year. In addition, linens experience 31 percent less fiber loss when over-drying is eliminated. OPTidry will be avail-able on UniMac tumblers ranging from 50-pound capacity to 170 pounds.

www.unimac.com

Diversey has introduced the in-dustry’s most complete line of floor strippers that eliminate the use of caustic chemicals. These new strip-per formulations enable floor care professionals to strip floors without protective eyewear and gloves, enhancing safety and eliminating the strict disposal requirements of caustics. The new stripper line is formulated using safer chemicals with lower environmental profiles, delivering the same industry-leading product performance of traditional strippers. Diversey’s new strippers include the Pro Strip ULTRA, Pro Strip SC and Pro Strip PURE. When used as directed, the strippers are safer to handle, easier to dispose and contain less harmful chemi-cals. Additionally, the products are not regulated as hazardous waste for disposal under Environmental Protection Agency (EPA) Resource Conservation and Recovery Act (RCRA) or Environment Canada regulations. The Pro Strip SC is an environmentally preferred stripper formulated to control costs while improving productivity. The Pro Strip ULTRA is a powerful floor fin-ish stripper designed for removing “tough to strip” finishes and sealers. The Pro Strip Pure is non-corrosive to the eyes and skin as a concen-trate, eliminating personal protective equipment (PPE) requirements. To better control cost and improve safety, ProStrip SC is available in Di-versey’s Ready-to-Dispense (RTD) and J-FILL® dispensing solutions.

www.diversey.com

ProTeam®, the company internationally recognized for innovative vacuum technology, has released HEPA-fil-tered versions of its powerful dual-motor upright called the ProForce® 1500 HEPA and the ProForce 1500XP HEPA with onboard tools. The ProForce 1500 HEPA and 1500XP HEPA round out ProTeam’s full performance floor care op-tions, which also recently includes the ProBlitz™ AirMover for carpet cleaning and floor care restoration applications. The ProForce 1500XP HEPA unites the performance of ProTeam’s upright design with a 15-inch powerhead and the trusted superior filtration of HEPA for improved indoor air quality. Two replaceable HEPA media cartridges now stand in the exhaust path and are 99.97 percent efficient at capturing particulates 0.3 microns or larger. The vacuum’s dual-motor system dedicates a separate power source to both the head and the suction, so suction stays strong, even when the beater bar is hard at work. An electronic system performance indicator alerts the operator to a full filter, airflow restriction or jammed brush roll. It shuts off the power before a malfunction causes any damage to the vacuum. Weighing only 18 pounds, the ProForce 1500XP HEPA is ergonomically designed to reduce strain to the user and minimize cleaning time. The 15-inch wide, L-shaped powerhead floats over the flooring, automatically adjusting to different flooring types. Its wrap-around bumper protects baseboards and furniture, allowing for excellent coverage with no concern about damage. www.pro-team.com


MOD. . . . . . . . . . . . . . . . . . . . . . . .www.MODLaundry.com . . . . . . . . . . .3

erc wiping products. . . . . .www.ercwipe.com . . . . . . . . . . . . . . . . . 5

royce rolls. . . . . . . . . . . . . . . . . .www.roycerolls.net . . . . . . . . . . . . . . . . .7

pellerin milnor. . . . . . . . . . . . .www.milnor.com/miltouch. . . . . . . .9

kaivac. . . . . . . . . . . . . . . . . . . . . . .www.kaivac.com. . . . . . . . . . . . . . . . . .13

advanced vapor tech . . . . . www.advap.com. . . . . . . . . . . . . . . . . 15

tecni-quip. . . . . . . . . . . . . . . . . . www.tqind.com . . . . . . . . . . . . . . . . . . 17

To view additional events, please visit www.ieha.org/meetings_events.php.

April 11-13 — IEHA Packer Valley Chapter TWISTER event in Wisconsin Dells, WI. For more information, email Chapter President Doreen Bessert at [email protected].

May 1 — ISSA CIMS I.C.E. Workshop in Atlantic City, NJ. For more information and to register, visit www.issa.com/?id=cleaning_industry_management_standard_cims.

May 11 — IEHA Northeast Chapter Spring Educational Seminar and Trade Show in Newington, CT. For more information, contact Lorrie Tripp at [email protected].

May 15-17 — CMI's Train the Trainer course in Albany, NY. For more information, contact Matt Moberg at [email protected].

May 18 — Vert Mont Chapter's 17th Annual HowardCenter Charity Classic golf tournament at Basin Harbor Club in Vergennes, Vermont. For more information, visit www.ieha.org/vertmont.

June 9-21 — CMI's Train the Trainer course in Seattle, WA. For more information, contact Matt Moberg at [email protected].

Aug. 14-16 — CMI's Train the Trainer course in Indianapolis, IN. For more information, contact Matt Moberg at [email protected].

September 9-15 — International Housekeepers Week.

Sept. 18-20 — CMI's Train the Trainer course in Albany, NY. For more information, contact Matt Moberg at [email protected].

Oct. 15-19 — IEHA's 46th Annual C o n f e r e n c e & C o n v e n t i o n i n conjunction with ISSA/INTERCLEAN® North America in Chicago, IL.

The IEHA Association Office will be closed the

following dates in 2012:Mon., May 28 — Memorial DayWed., July 4 — Independence DayMon., Sept. 3 — Labor DayWed., Nov. 21 — ThanksgivingThurs., Nov. 22 — ThanksgivingMon., Dec. 24 — Christmas EveTues., Dec. 25 — Christmas Day

advertisers’ indexthank you to all of our supporters!

CALENDAR OF EVENTS

If you are interested in receiving more information on the products included in this month’s EHT, please email Editor

Laura DiGiulio at [email protected].

new memberswelcome and thank you for joining ieha!

reh/ceh memberscongratulations for earning your designation!

Aguilera, Doroteo (Ted), MEMBER AT LARGE

Akau, Nannette, HAWAII

Alummottil, Joyji, INTERNATIONAL

Beck, John, GREATER MICHIGAN

Burgert, Violetta, MEMBER AT LARGE

Chaggouri, Abderrahmane, GRANITE STATE

Daigle, Robert, GRANITE STATE

Fletcher, Johari, WASHINGTON DC

Gamez, Maria, MEMBER AT LARGE

Garcia, Anthony, MAINGATE

Gardner, Jane, MAINGATE

Graham, Thomas, TAR HEEL

Greer, Ellen, MEMBER AT LARGE

Gregoire, Marc, DOWNEAST

Hebert, Daniel, GRANITE STATE

Higdon-Shofkom, Angela, CENTRAL NEW YORK

Hinton, Josephine, TAR HEEL

Hughes, Colette, MOUNTAIN LAUREL

Lester, Shim, HAWAII

Lopez, Antonio, MEMBER AT LARGE

Nathaniel, Anthony, OAKLAND BAY AREA

Pankey, Tony, MINNESOTA

Rech, Dan, MINNESOTA

Brambaugh, Stephen, CEH, GREATER MICHIGANCrouch, David, REH, HAWAIICrowell, David, REH, NORTHEASTGamez, Maria, CEH, MEMBER AT LARGE

LaMorte, Bonita, CEH, MEMBER AT LARGENguyen, Linh, CEH, OAKLAND BAY AREAVan Balen, Rudolf, CEH, GREATER MICHIGAN

Ross, William, MASTERS OF AUGUSTA

Sandoval, Paul, MEMBER AT LARGE

Schaeffer, Howard, MEMBER AT LARGE

Schrum, Deborah, MEMBER AT LARGE

Sheppard, Vickie, CLEVELAND

Shirley, James, MEMBER AT LARGE

Singh, Vimi Kaur, MEMBER AT LARGE

Smith, Valencia, SPIRIT OF LINCOLN

Stone, Rudy, UTAH

Torres, Hilda, HOUSTON

Tredoux, Maryke, MEMBER AT LARGE

Utne, Elizabeth, MINNESOTA

Valle, Maria, HOUSTON

Waldron, Pete, TRI-Y

Walker, Robin, WASHINGTON DC

Wells, Duane, INDIANA

Westman, Anita, MINNESOTA

Williams, Angela, PEACH STATE

Williams, David, VERT MONT

Wilson, Ken, MEMBER AT LARGE

Wood, Benjamin MAINGATEZermeno, Arthur, HOUSTON


insideieha

Congratulations to IEHA’s 25-Year

Members! Dale Armstrong, MEMBER AT LARGE

Joe Bradley, CENTRAL NEW YORK

Madeline Chang, HAWAII

Philip Daly, NORTHEAST

Mary Lee Epps, MEMBER AT LARGE

Darlene Haukom, MINNESOTA

Peggy Hudson, MEMBER AT LARGE

Robert Huffman, NATCHEZ TRACE

Deborah Jones, TRI-Y

Fran Kacon, MINNESOTA

Paul Kantrowitz, PHILADELPHIA

Molly Marko, GARDEN STATE

Tim Padgett, INDIANA

Gail Purnell, LAS VEGAS

Rolland Ruf, MOUNTAIN LAUREL

Larry Schmid, CORNHUSKER

Sherry Sidwell, INDIANA

Glorita Soriano, HAWAII

Barbara Stoltenberg, MEMBER AT LARGE

Mary Washington, UTAH

Thank you for your dedication to IEHA!

International Executive Housekeepers Association Changes Name to IEHA — Uniting Facility

Managers Worldwide

By a vote of its Board of Directors, the International Executive Housekeepers Association will now be known simply as IEHA, with the tagline “Uniting Facility Managers Worldwide,” to better reflect the organization’s brand and the profes-sionalism of the cleaning industry.

According to IEHA President Eric Bates: “Organizational branding is contingent on organizational iden-tity, and ours has changed. Our ‘new’ — but established — simplified name of IEHA reflects that change and allows us to grow IEHA as a brand keenly representing members’ skill and career development interests.”

According to Beth Risinger, CEO/Executive Director of IEHA: “Just as personal identities grow and mature, so do professional identities. The International Executive Housekeepers Association (commonly known as IEHA) has become a mature organization with a strong identity around member skills accreditation, certification, education, health and safety. At one point, we considered changing our name completely, but decided instead to capitalize on the equity we have built in the IEHA name and retain www.ieha.org as our primary web domain.”

Other respected organizations have dropped longer names (which no longer fit them) while mainly retaining just initials as their iden-tity. For example, CNN was formerly the Cable News Network (CNN) — an obsolete term in an era of satellite communications — and is now known globally as CNN.

IEHA plans to make a complete switchover of all internal documents and its website to the new name and logo by January 2013.

On Tuesday, Feb. 14, 2012, EHT “Talking Dirty” columnist Ralph Peterson was the special guest speaker at the Houston Chapter meet-ing, held at the University of Texas M.D. Anderson Conference Center in Houston, Texas. Peterson’s presentation, entitled “Call Out ... Fall Out! The Housekeepers Guide to Staffing,” was excellent, and dis-cussed motivating, training and retaining employees in the workplace. Since more than 80 percent of employees leave their company because of their boss, not the company, Peterson encouraged members to motivate and train their employees, as well as treat them with respect in order to reduce high turnover rates. The meeting had a great turnout, with 52 members and guests in atten-dance (which broke the chapter’s previous record of 40 in attendance!) Pictured above is Chapter President Babette Beene (left) presenting Peterson (right) with a Houston Chapter recognition plaque.

U n i t i n g f a c i l i t y m a n a g e r s , w o r l d w i d e . . .

ieha

VOLUME 34 - lauradigiulio.files.wordpress.com · 4/5/2012 · April 2012/Executive Housekeeping...

Documents

Transcript of VOLUME 34 - lauradigiulio.files.wordpress.com · 4/5/2012 · April 2012/Executive Housekeeping...