volume 2 2013 · By Mr. M.B. Sokhela (Quality programme coordinator) 1 Admitting you are wrong is a...

........gives you the pulse!

M A Gvolume 2

Church of Scotland Hospital

Fighting Diseases, Fighting Poverty, Giving Hope

Tel / (033) 493 1000 Fax / (033) 493 1124 Cell / 078 507 9793

April - December2013


What’s Inside.............1

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Feature StoriesQuality Corner

Cerebral Palsy Christmas Party

Mulnutrition Mini Awareness Campaign

NCOP Visit to uMsinga

Umkhosi Woselwa 2013

Birthday Months

Farewell Braai at COSH

COSH delivers Triplets again

Sports update


Quality Assurance Corner

Mr MB SokhelaQuality Assurance Manager

Leadership and strategic direction

This is one of Batho Pele principles that often goes over-looked. It calls on managers at any level to admit when they are wrong. Owning your mistakes is your greatest oppor-tunity to learn and grow. Admitting fault the right way can make your institution stronger and your employees much more comfortable with failure. Admitting you are wrong is a sign of strength. It takes character and leadership to do it well. It also sets an example for your employees, creating a culture where they feel free to experiment and fail. That free-dom allows for greater creativity and quicker solutions when people make mistakes. Practice these five tips to help you own your mistakes in a way that strengthens you institution.

1.1.1Take ownership

As the leader, you are responsible for what goes on at your institution, so you need to own the problem and the solution. Commend employees who take own-ership of their mistakes as well. By showing respect and support for them, you create a culture that ad-dresses mistakes without blame. Taking responsibil-ity when things don’t work is more conducive for growth.

1.1.2 Be sincere

When you deliver an apology your audience will be look-ing for signs of a caned or stiff delivery, they will take them as signs that you don’t mean what you are say-ing. To win them over simply be yourself. Avoid going by a script because you will undercut the potential im-pact. Be honest in your own words and your delivery.

1.1.3 Lessons learnt

A good apology explains what happened and why. Start with why you made your original decision and the logic that led to the choice. Explain what you learnt and how that new information will inform how you move for-ward. With any mistake there is a way to prevent it from happening again. Even if the mistake was simple, you can improve your thought process so it does not hap-pen again. Sharing lessons will also show your employ-ees how to think about mistakes and move forward.

1.1.4 Make proactive changes

Talk is cheap, so people need to see that you will actually follow through. When you outline your plan for change, mention a step you have already taken towards those ends. The more specific the better. As long as you can explain how you are rectifying what went wrong and own it, then you will come across as a person in a position of strength.

1.1.5 End on a high note

When you talk of a mistake, acknowledge anyone who might have harmed in the process. Sometimes the harm is overt, but often it is more subtle, like when em-ployees invest hope and time in a project that fails. If anyone has been harmed, show empathy. But al-ways bring it back to what you learnt and how you plan to use this experience as an opportunity to grow. You want to end with a message of hope in every situation.

By Mr. M.B. Sokhela (Quality programme coordinator)

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Admitting you are wrong is a sign of strength. It takes character and lead-ership to do it well.

Fighting Diseases, Fighting Poverty, Giving Hope2

National Counsel of Provinces Visits to uMsinga Municipality24 to 26 July 2013

Site visit to the KwaKopi Curio Shop

Site visit to the Kwalata Housing Project

Site visit to the Kwalata Housing ProjectNCOP is a committee from Parliament which visits yearly with the aim ensuring service delivery render by Government Institutions and Municipalities is received by the citizens of the Republic of South Africa.


National Counsel of Provinces Visits to uMsinga Municipality24 to 26 July 2013 Continues...............................................

Site visit to the Kwalata Housing Project Church of Scotland Hospital Delivers Healthy Triplets Again & Again

Church of Scotland Hospital is proud to say YES WE CAN DELIVER!!!!. We just wonder what will happen in 2014 because seems like delivering triplets in COSH is a yearly trend since 2012. it was glorious delivery of triplets for the Gwamanda family as they have new members of the family of which from left being carried by their mother Kwenzekile Gwamanda is a male by the name of Siphiwe in the middle its a female by Noku-phila and follwed by her sister Pinky.

Backrow From left: Pupil Nurse P.P. Duma,Operational Manager T.B. Dumakude, Staff Nurse M.A. Cindi and Prof. Nurse V.N. Mpungose

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Farewell to our Fellow ‘Muthi Lady’ & ‘Traditional Healer

Khethiwe Khumalo Pharmacy ManagerOn the 22nd of August 2013 Church of Scotland Hospital hosted a farewell braai for Dr Sesane and Khethiwe Khumalo.

Apart from your hard work, decidation and effort to elivating where Church of Scotland Hospitla is now cur-rently we would like to say thank you so much and may you have a bright future ahead. Church of Scotland will miss you so much.

The braai was guided by Dr Samba the Senior Medical Officer who explained the suppurt of the wonderful gathering and also brought to attention that Khethiwe Khumalo (Muthi Lady) was going to the private sector ad that Dr Sesane (Traditional Healer) was going to Limpopo to specialise.

Dr Sesane: Medical Officer

COSH Shisa Nyama!!!

COSH Shisa Nyama!!!

Swaggering!!!

Socialization

le Good Food, le Good People, le Good Life


WOW! Look Whos Celebrating Their Birthdays this June

Church of Scotland Hospital uMsinga Sub Campus does this in style!!!

From Left:Z Biyela. N Langa, Z Mabaso, B Mabaso


Hand Washing Drive 07 August 2013

On the 07 August 2013 Church of Scotland hosted a Hand Washing Drive in the premises to create awareness and also to re inforce the Infection Prevention and Control guidelines and principles to the healthcare work-ers and all the clients who uses the services offered at Church of Scotland Hospital. This awareness was a successful exercise which because of strategic planning and coordination from the facilities’ IPC Coordinator Phambili!!!!!! ngokubulala amagciwane Phambili!!!!

SM Ndima educating the clients at maternity on hand washing

Matron Gamede educating the clients on hand washingSphe educating the clients on hand washing

SM Ndima educating the clients at maternity on hand washingSM Ndima educating the clients at maternity on hand washingSM Ndima educating the clients at maternity on hand washing

Hand Washing Drive 07 August 2013Hand Washing Drive 07 August 2013Hand Washing Drive 07 August 2013

Sphe educating the clients on hand washing Sphe educating the clients on hand washing Sphe educating the clients on hand washing Matron Gamede educating the clients on hand washingMatron Gamede educating the clients on hand washingMatron Gamede educating the clients on hand washing

Fighting Diseases, Fighting Poverty, Giving Hope7Long Live the Spirit of Madiba!!!!!!

Painting of Public toilets at clinics to show DeDication to ManDela Day 18 July 2013

Team Qinelani Clinic

District Manager, Mr J Mndebele: uMz-inyathi handing over food parcels

Team Mawele Clinic

Team Nocomboshe Clinic

Team Mawele Clinic


Nocomboshe School Health Cleaning their environment with Matomela High School

District Manager, Mr J Mndebele: uMz-inyathi handing over food parcelsDistrict Manager, Mr J Mndebele: uMz-inyathi handing over food parcelsDistrict Manager, Mr J Mndebele: uMz-inyathi handing over food parcels







vFighting Diseases, Fighting Poverty, Giving Hope

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Batho Pele Champions

COSH Medical Team 2013

Church of Scotland Hospital is commited to keep all its employ-ees customer orientated to ensure client satisfaction and excellent service delivery to the community it serves. Through Batho Pele Training and Workshops this can create and culture within the department to ensure that employees adhere to the call of putting the people first. It is of great pleasure and apprecia-tion to have Mrs V in the above picture as a facilitator within the Department of Health as a Batho Pele Ambassador.

Consultation

Service Standards

Access

Courtesy

Information

Openness and Transparency

Redress

Value for Money

Encouraging Innovation & Rewarding Excellence

Customer Impact

Leadership and Strategic Direction

Batho Pele Principles


Meet our new family Member at cosh

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Bongiwe MvelaseProfessional Nurse

Joyce W PhungulaProfessional Nurse

Nosihle MalingaFinance Inserve

TP SheziProfessional Nurse

P MalgasProfessional Nurse

KVR Ndawonde Professional Nurse

Dudu CeleProfessional Nurse

Nonhlanhla MakhathiniProfessional Nurse

Smanga MajoziProfessional Nurse

Cynthia S NdlovuProfessional Nurse

Kholiswa N XabaData Capturer

Simphiwe NdimaData Capturer

Sibusiso LuvunoData Capturer

MpianaMedical Officer

LE GogeProfessional Nurse (Comm Serve)

NSP NgcoboProfessional Nurse (Comm Serve)

Sibonelo NgwenyaEnrolled Nurse



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Ellen ChalmersProfessional Nurse

Simphiwe NgcoboProfessional Nurse

Andile NdawondeData Capturer

Nothelaphi XabaFinance Trainee

Thabile ZwaneData Capturer

Nelisiwe MlamboData Capturer

Mzwandile DlaminiData Capturer

Nondumiso MabasoFinance Intern

Sthokozile MajolaPharmacist Assistant

Ayanda MvelasePharmacist Assistant

Jabulile NdebelePharmacist Assistant

Xoliswa KunenePharmacist Assistant

Sthembile SibiyaSewing Orderly

Nompilo NxelePharmacist Assistant

Kholiwe SheziPharmacist Assistant

Sithembile NxeleNutrition Advisor

Khethiwe ShabalalaEnrolled Nurse



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Nomthandazo ThwalaProfessional Nurse

Thubelihle NdlovuHR Officer

Zamangcolosi BhenguProfessional Nurse

Sindi MntungwaProfessional Nurse

Andrea WaldeckerMedical Officer

Hlakaniphile MadondoEnrolled Nusring Assistant

Phumelele XhakazaEnrolled Nusring Assistant

Thandiwe NdwandweEnrolled Nurse

Gugulethu NgemaProfessional Nurse

Nokuthula DlomoEnrolled Nurse

Qondisile MntungwaProfessional Nurse

Lindiwe MadondaEnrolled Nurse

Ignatia MsibiData Capturer

Ntombifuthi KhanyileData Capturer

Khululiwe MntungwaEnrolled Nursing Assistant

Nomusa GabelaEnrolled Nusring Assistant

Mamorake MasimulaProfessional Nurse

Nondumiso NtuliEnrolled Nursing Assistant

Phakmisile MtshaliEnrolled Nursing Assistant

Qaphelani SitholeEnrolled Nursing Assistant



Elaine YipMedical Officer

Z NgubaneEnrolled Nursing Assistant

ThomasMedical Officer

Siphelele LangaData Capturer

Zinhle MabasoProfessional Nurse

Faith MathebulaProfessional Nurse

Nonduduzo KhumaloData Capturer

Sibongile MabundaNutritionist

Maskelisiwe SokhuluNutritionist

Gcinekile MabasoEnrolled Nurse

Nomzamo MbathaEnrolled Nursing Assistant

Asanda MtotywaPharmacy Manager

Alpha RasekhalaDietician

Nontando MzoloProfessional Nurse

Khulekani ChoncoEnrolled Nurse

Simphiwe DubazanaHuman Resource Officer

Cuban Student ready to departure to start their career from King Shaka Airport

From left : Zakhele Nxumalo, Cebolenkosi Ngobese, Sibusisiwe Mncube, Phiwayinkosi Mweli, Ngenzelokuhle Myaka, Mfuneni Ndawonde

It was tears of joy on the 19 December 2013 when the families had to go and say good bye to Msinga Sub district under uMzinyathi Cuban Students as they were at the King Shaka Airport as they were to take their leave to Cuba.

by C.O.S.H Pharmacist interns Jonathan Mhazo & Faith Nhunge

Pharmacy week

“Towards Quality Care Together” was the theme for Pharmacy week this year which was from 1 to 8 September. As the Church of Scotland Hospital Pharmacy, we were involved in some activities to promote this pharmacy week. These Activities included an in-service training to the Pharmacy personnel, educating patients at some of our clinics about diabetes and promoting pharmacy as a profession of choice to the high school students in our area.

Education on diabetes at the clinics

Clinics such as Gateway, Ethembeni, Mhlangana and Mbangweni were visited during the pharmacy week. Patients that were there were educated on what diabetes is, signs and symptoms, how to live with diabetes as well as other non-medicinal advices. Booklets on that information were also issued out to them at the end of the presentation.

Promoting Pharmacy to high school students

High schools in our area were visited to promote pharmacy as a profession and focus was on grade 11 and 12s. A power point presentation was used to impart some knowledge on what pharmacy is, what is required to be a pharmacist as well as job opportunities that come with the pharmacy degree. “One degree many opportunities.”

Fighting Diseases, Fighting Poverty, Giving HopeFighting Diseases, Fighting Poverty, Giving Hope 13

In-service training

The Church of Scotland Hospital pharmacy staff was educated on dosing and its importance as a step to achieving quality care of our patients. It is the backbone of the dispensing procedure and once it is done correctly together with some other things quality of patient care is improved.

Clinics projects

The pharmacist assistants in our various clinics were also doing their projects independent of the Hospital projects. They promoted health in various ways such as educating patients on the importance of checking expiry dates on medication as well as the correct ways of discarding the medication. Some also went to schools to promote hygiene and general health to school kids in every grade.

Of the many ideas we had for the pharmacy week, these were the ones that were done and even after the pharmacy week, we as the Church of Scotland Pharmacy personnel will still continue to promote quality care. “Towards Quality Care Together”.

Fighting Diseases, Fighting Poverty, Giving HopeFighting Diseases, Fighting Poverty, Giving Hope 14


On the 27 November 2013 Church of Scotland Hos-pital hosted a very successful Quality Day Celebra-tion event in the hospital premises to acknowledge all pillars of the hospital for the restless effort and dedication they have put into putting Church of Scotland Hospital where it is today. The programme of the event was directed by Mr. Zwane who started the event by requesting a prayer from Mr. SB Zulu who is a pastor and the hospital transport manager. The Public Relations Officer than officially opened and welcomed everyone attendees of the event on behalf of the hospital management and furthered on informed the audience on the purpose of the gather-ing.

Introduction of guest was done by Ms SM Ndima the hospital Infection Prevention and Control Coordina-tor. She introduced the management of the hospital, hospital board members, all the sub components under nursing management, all sub components under medical, systems, finance and human resource management and our visitors from Sanlam.

Mr. Cassim Lekhoathi was the guest speaker of the event and he was introduced by Mr. M.B. Sokhela (Quality Assurance Manager). Mr. Cassim Lek-hoathi who is the Provincial Secretary of the DENO-SA: KZN is also the Chairperson of the KZN Bar-gaining Chamber.

Mr C Lekhoathi stated his intentions by saying “My aim of being invited to this event was to motivate all staff and to remind the importance of quality. The

objective of quality is to bring all staff together and the management should encourage nature of such events because it motivates em-ployees.”

The guest speaker stressed the ‘Ele-ments of Quality’ which was:• Timemanagement• Totakeownershipofyouinstitution and attain quality• Torespectbyaddressingthe next person with dignity• Positiveattitudetowardsone another• PositivePracticeEnviron-

Injecting Quality Towards Service Delivery

ment• Totakeprideandhavecommonvision• Tosettargetswhichcanbemeasured

He then concluded by saying that all of us in the hos-pital are there because of our clients and we should always advocate for our patient.

The event had lots of important items such as com-memoration to our fellow colleagues who pass on during their service as employees at Church of Scotland Hospital during this current year. The event came to an item on the agenda that certificate of long services of 20 and 30 years should be issued to the people who deserve and have earned them. Certifi-cates of appreciation towards service excellence were awarded to all those departments within the institu-tion and clinics that has really contributed to putting the flag up high for Church of Scotland Hospital. Not forgetting the entertainment from Holy Cross and CDC group. The management would like to pass its gratitude to the entire staff member in the institu-tion for all the effort they have put towards service excellence.

Mr Cassim Lekhoathi setting the key note message to motivate health wokers on quality care


On the 4th and 5th December 2013 nutrition department and Mhlangana Clinic hosted a mal-nutrition awareness campaign at Mhlangana village, Msinga Dis-trict. Aim of the awareness was to assess, educate and evaluate the prevalence of malnutrition in children under five around uMsinga community. Mhlangana was a perfect platform for this awareness because COSH stats show that there a high admission number of SAM case that come from this area. There is a miscon-ception that Malnutrition hap-pens only when there is no food in the home. But the truth is you also find malnutrition in homes where there is always food. What is important is what kind of food do you eat, how you prepare/cook it and how much do you eat. This is especial important to children whose stomach can only take small volume of food at a time. As a caregiver you need to make sure the small amount of food they get can give them all the nourishment they need. There is no question

that from birth to six month only breast milk is best to do this. Regardless of the bad weather conditions the community of Mhlangana came out in numbers to attend the awareness which was held at Mhlangana community hall and Ophathi village (Mhlum-ba primary school). This showed great care for the children in the community and assured the hosts that the awareness was going to make a difference. Hundred and eight two children were assessed using the anthro-pometric measurements (weight and height) and nutrition status was determined using the Z-score and Mid Upper Arm Circumfer-ence (MUAC). About seventy two children were given vitamin A, 12 were referred for PEM scheme, five had Moderate Acute Malnu-trition (MAM) and only 1 Severe Acute Malnutrition (SAM) case was found. The SAM case was referred to the hospital for further assistance.Day started with prayer the pro-

gram director being Mr Zwane from DOT and Mr Sibisi from school health. The community was also given the health education on the following topic:- Definition of Malnutrition (un-derweight, stating and wasting), causes and prevention -infant and young child feeding,-RTHC and importance of Vitamin A ,-Immunization-PMTCT policy And also the pamphlets were given to the community as the educational material.Fruits were given to parcels and to mother/caregivers and children.Thanks to all COSH and PHC department for they generous donation and special thanks to COSH PRO, DOT, School health team, CCG’s, CCG facilitator Mhlangana Clinic and Mhlangana community as a whole for all their contributions that made the cam-paign a success. Breast milk is the best

Malnutrition mini awarenessBreast milk is the bestBreast milk is the bestBreast milk is the bestBreast milk is the bestBreast milk is the bestBreast milk is the bestBreast milk is the bestBreast milk is the best

S Sibisi from School Health giving drops to a child

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Malnutrition mini awareness Gallery

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UMKHOSI WOSELWA 2013 GROUP

Umkhosi Woselwa is an annual event which is hosted by His Maj-esty the King Goodwill Zwelithini KaBhekuzulu during the month of December. The aim of this cul-tural event is to call all the males who have been circumcised by the KwaZulu-Natal Department of Health to attend so that they will be educated on the Zulu Culture and also to groom the males to become beings who will have hu-manity, care and who will protect other people.

All districts in KwaZulu-Natal where to mobilize a consolidated total number of 5 000 males who will attend this annual event. UMzinyathi had to submit 200 males which meant that uMsinga sub-district had to mobilize 50 males for the event.

This year’s event was hosted on the 14 – 18 December 2013. Msinga sub-district had 24 males to at-tend the event. There was one bus which was shared by Msinga

and uMvoti sub-district which transported the males to KwaNon-goma whom were accompanied by MMC Traditional Coordinator Mr Mchunu. The Public Relations Officer, Mr NH Mahlangu with Mr TD Mdlalose from MMC also attended the event.

On the 14 December 2013 we arrived safely at Nyokeni Royal Traditional Palace and had rest for the event to start the following day. On the 15 December 2013 the boys had to wake up and go to the palace and salute the king. They then entered the palace premises unfortunately no cam-eras are allowed inside the palace. They were then tasked to go to the forest to get trees which they will use to build the kraal of the palace. They went out and came back with the trees and came back success-fully and they did build the kraal which was the activity of the day.

The second day which was 16 December 2013 they had to go the

stadium at the bottom of the pal-ace which had a stage and other services such as New Start, De-partment of Health, Department of Arts & Culture, Brothers for Life. The programme of the day was “Asikhulume-Men Talking with Men at Umkhosi Woselwa” where the males listen to different messages such as the importance of moral regeneration, danger of substance abuse, crime preven-tion, brothers for life manifesto and they were entertainment by Mr Mkhize who is a joker and Mfiliseni.

On the 17 December 2013 they then gathered into the palace were the King had a talk with them the whole day. On the 18 December 2013 we then had to return to Msinga and everything went well and we arrived safely with the males.

In the picture above is the 24 males who have been circumcised with Mr Mchunu Tradional MMC Coordinator

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Cerebral Palsy Christmas Party December 2013

On the 11 December 2013 Church of Scotland hospital hosted the cerebral palsy Christmas party as means of celebrating with mothers and children who always ensure that they attend their appointments and do not miss any dates of appointments with the Occupational Therapy department. On the day everyone was happy to be there since the party fun filled joy and laughter from the begin till the end of the event. Gift to mothers and children were given by the Occupational Therapy department as a token of appreciation. It was fruitful and a day well spent.

Mother Christman(Kate Rowland) giving gifts to Mother & Child Gifts & Christmas Tree

CDC Christmas Party December 2013

From left: LM Sithole(PHC), MS Ndima(IPC), M Sokhela(Ward Cllr), TT Vilakazi(Nursing Manager), FJ Sikhakhane(Mayor), JV Langa(Cllr), D Myeza(PR Cllr)

On the 12 December 2013 Church of Scotland in partnership with Msinga Municipality hosted a Christmas Party at Bhubesini Hall. 19


Wear Your The Right WayNAME T

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Do the right thing wear it appropriately

Patients’ Rights Charter

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Sports Updates

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Soccer Team 2013

Netball Team 2013

volume 2 2013 · By Mr. M.B. Sokhela (Quality programme coordinator) 1 Admitting you are wrong is a...

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Transcript of volume 2 2013 · By Mr. M.B. Sokhela (Quality programme coordinator) 1 Admitting you are wrong is a...