VoIP Training 2010

RMIT STAFF

April 19, 2023

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Introduction

• VoIP trainer

• Session time

• Training room

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Topics and range

• Navigate the 1140E VoIP

• Use it basic features of the phone

• Make a call

• Answer a call

• Handsfree

• Hold

• Mute

In this session you will learn the following

• Transfer a call

• Autodialing

• Volume control

• Call forward

• Personal directory

• Voicemail

• Online documentation

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Figure 1.0

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Making a call

There are several ways of making a call.

• Pick up the handset– Dial extension number– Dial 0 for external number– Dial 9 for the operator

• Press the Handsfree key on the bottom left hand corner– Handsfree key lights up RED – Dial the number

• Press the Line key

• Press Goodbye key or replace handset to end a call

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Make a call

1. Lift the Handset to make a call

2. Dial number

1. For external dial 0

2. Dial 9 for the operator

3. Press Goodbye key or replace handset to end call

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Make a call - Handsfree

1. Press the Handsfree key, this will light up RED

2. Dial number

Users can talk hands free orpick up handset for privateconversation

3. Press Goodbye key or replace handset to end call

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Make a call - Line key

1. Press the Line key

2. Dial the number

3. Press Goodbye key to end call or hang up the handset

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Hold function

Put a caller on hold

1. Press the Hold key while connected to the caller

2. Press the line key to retrieve call

1

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Mute key

1. Press the Mute key (flashing red light show the microphone is disable)

2. Press Mute key to enable the microphone

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Redial

1. Press the Line key twice

or

2. Lift handset and press Line key once

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Toggle - 2nd line key

The 2nd Line key is used when you are on the phone and you want to make another call.

1. Press the 2nd Line key to make another call while the other person on hold

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Transfer a call

1. Press the Trans soft key, while connected to the called

2. Dial the number

3. Announce the call

4. Then press Trans soft key again to complete the transfer

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Volume control1. Press volume+ key to

increase volume when the handset is ringing

2. Press volume- key to decrease volume when handset is ringing

Volume control

handset/handsfree

3. Press volume+ key to increase volume when the handset is off the hook

4. Press volume- key to decrease volume when the handset is off the hook

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Call forward

1. Press Forward soft key

2. Dial internal extension (50852 to forward to voicemail)

3. Press Forward soft key to confirm setting

4. Press Forward soft key to cancel.

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Personal directory

1. Press Directory key (stores 100 entries)

2. Use Navigation keys to highlight Personal Directory

3. Press Select or Enter.

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Voicemail Logging into voicemail from your extension

1. Press Line key

2. Press Msg-Inbox key or dial the internal voicemail access number 50852

3. Enter your password and Press # key

Note: Default password is 12 + Extension

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Voicemail Logging into voicemail

from any extension

1. Press Line key

2. Press Msg-Inbox key

3. Enter your mailbox number (extension number)

4. Press # key

5. Enter password

6. Press # key

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Voicemail

Logging into voicemail

from an external telephone

1. Dial the external voicemail access number 99250852

2. Enter mailbox number (extension number)

3. Press # key

4. Enter password

5. Press # key

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Further training

• What can you do to make your job easier?

• Take advantage of the many FREE training courses available to you!

–Blackboard

–PeopleSoft

–SAP

–Excel

–SkillPort

–Groupwise

• And lots more! Go to our web site to learn more: www.rmit.edu.au/its/training