VOIP Powerpoint Presentation
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Transcript of VOIP Powerpoint Presentation
Cisco IP Cisco IP Communications Communications
SolutionsSolutions End User Training End User Training
Carlsbad USDCarlsbad USD
November 2008November 2008
Section 1 - Using Your New IP Section 1 - Using Your New IP PhonePhone
By the end of this section you will be By the end of this section you will be able to complete the following:able to complete the following:
Place, transfer, & park callsPlace, transfer, & park calls Place a conference callPlace a conference call Forward all callsForward all calls Change contrast & Ring TonesChange contrast & Ring Tones
Getting to Know Your PhoneGetting to Know Your Phone
Soft Keys.
Message Waiting
Line or Speed Dial Button
LCD Screen
Footstand Adjustment
Messages Directories Services Settings Buttons
Speaker Button
Mute Button
Headset Button
Volume Button
Navigation Button
Using the Soft KeysUsing the Soft KeysSoft Keys: Point to feature options displayed Soft Keys: Point to feature options displayed
along the bottom of the LCD screen.along the bottom of the LCD screen.
Example: Soft keys when handset is lifted
Softkeys: first screen
Softkeys: when more button is pressed
•Press the button beneath any soft key to select that function.
•Soft keys change depending on the feature in use.
•Select the more soft key to see more soft keys.
1.1. Do one of the following:Do one of the following: Lift the Lift the handsethandset Press a Press a lineline button button
((SpeakerSpeaker button button lights)lights)
Press the Press the SpeakerSpeaker buttonbutton
Press the Press the Headset Headset button button
2.2. Dial the phone numberDial the phone number
Placing a CallPlacing a Call
Soft KeysHandset
Line Buttons
Speaker
Headset
Answering an Incoming CallAnswering an Incoming CallDo ONE of the following:Do ONE of the following:
Lift the Lift the handset handset
To answer with the speakerphone:To answer with the speakerphone: Press the Press the SpeakerSpeaker button, or button, or Press the Press the AnswerAnswer soft key (while soft key (while
the handset is on-hook), orthe handset is on-hook), or Press the Press the line buttonline button for the for the
incoming callincoming call
Answer with a headset:Answer with a headset: If not lit; press the If not lit; press the HeadsetHeadset
buttonbutton If lit do one of the following:If lit do one of the following:
Press the Press the AnswerAnswer soft key soft key Press the Press the line buttonline button for the for the
incoming callincoming call
* Press the * Press the MuteMute button to mute a button to mute a call or to disengage mute.call or to disengage mute.
Handset
SpeakerHeadset
MuteSoft Keys
Line Buttons
Transferring a CallTransferring a Call Answer the call.Answer the call. Press the Press the TrnsferTrnsfer soft key. soft key.
This places the call on This places the call on hold.hold.
Dial the number that the Dial the number that the call will be transferred to.call will be transferred to.
When the dialed number When the dialed number rings, either:rings, either: Press the Press the TrnsferTrnsfer soft soft
key again, orkey again, or When the party When the party
answers, announce the answers, announce the call and press the call and press the TrnsferTrnsfer soft key. soft key.
If the party refuses the If the party refuses the call, or the call does not call, or the call does not complete successfully, complete successfully, press the press the ResumeResume soft soft key to re-join the original key to re-join the original call.call. Soft Keys
Parking and Retrieving a Parking and Retrieving a CallCall
During a call, press the During a call, press the moremore soft key, then the soft key, then the ParkPark soft key. soft key.
Note the Note the Call Park Call Park numbernumber displayed on displayed on the screen (displays for the screen (displays for ~10 seconds).~10 seconds).
From any IP phone, dial From any IP phone, dial the the Call Park numberCall Park number..
You have two minutes You have two minutes to answer the call, then to answer the call, then it starts ringing at the it starts ringing at the original phone.original phone.
Soft Keys
Park an active call on one phone and retrieve the call on another phone.
Making Conference CallsMaking Conference Calls
1.1. Place the first call and Place the first call and wait for it to be wait for it to be answered.answered.
2.2. Press the Press the moremore soft key, soft key, then, press the then, press the ConfrnConfrn soft key. This selects a soft key. This selects a new line and places the new line and places the first call on hold.first call on hold.
3.3. Dial another telephone Dial another telephone number.number.
4.4. When the next call is When the next call is answered, press the answered, press the ConfrnConfrn soft keysoft key to add to add this person to the this person to the conference call. You conference call. You should now be able to should now be able to speak to both called speak to both called parties.parties.
5.5. If you wish, you can add If you wish, you can add up to up to 33 more calls; for more calls; for each, press each, press ConfrnConfrn, dial , dial the next number, then the next number, then press press Confrn.Confrn.
6.6. Maximum participants is Maximum participants is 44 ( (3 3 other lines and other lines and yourself).yourself).
Creating an “on the fly” ad hoc conference
Soft Keys
Conference Call TipsConference Call Tips The conference call ends when only two parties remain The conference call ends when only two parties remain
on the line.on the line. If the initiator of the conference call hangs up, the other If the initiator of the conference call hangs up, the other
parties can continue on the call.parties can continue on the call. Press the Press the HoldHold soft key to place a conference call on soft key to place a conference call on
hold. Answering a second call will temporarily remove hold. Answering a second call will temporarily remove you from the conference. Press the you from the conference. Press the ResumeResume soft key to soft key to return to the conference call. This will cause MOH not to return to the conference call. This will cause MOH not to be played to conferencebe played to conference
Press the Press the SpeakerSpeaker button to place a call on button to place a call on speakerphone.speakerphone.
Press the Press the ConfLiConfLi Softkey to see a list of all participants. Softkey to see a list of all participants. The initiator can remove participants by highlighting the The initiator can remove participants by highlighting the caller they want to remove and pressing the caller they want to remove and pressing the RemoveRemove Softkey.Softkey.
Forwarding all CallsForwarding all Calls To forward all incoming calls To forward all incoming calls
to another extension:to another extension:1.1. Press the Press the CFwdAllCFwdAll soft key. soft key.
You will hear two beeps.You will hear two beeps.2.2. Enter the telephone number Enter the telephone number
to which you want to to which you want to forward all your incoming forward all your incoming calls, or press the calls, or press the Message Message FunctionFunction Key KeyA flashing right arrow A flashing right arrow appears next to your appears next to your telephone number on the telephone number on the LCD to indicate that all LCD to indicate that all incoming calls are being incoming calls are being forwarded.forwarded.The number calls are The number calls are forwarded to appears near forwarded to appears near the bottom of the display. To the bottom of the display. To forward to voice mail press forward to voice mail press CFwdAllCFwdAll then the Messages then the Messages button.button.
• To Cancel, press the To Cancel, press the CFwdAllCFwdAll soft key. You will hear 2 soft key. You will hear 2 beeps.beeps. Soft Keys
Forwards all calls to a different phone.Message
Using the Call LogUsing the Call Log Press Directories Press Directories
Function KeyFunction Key Menu will appear for Menu will appear for
Missed Calls; Placed Missed Calls; Placed Calls; & Received Calls; & Received Calls – scroll and Calls – scroll and select log.select log.
Calls will be Calls will be displayed and show displayed and show date & time date & time received.received.
You can dial back a You can dial back a number using soft number using soft keys.keys.
DirectoriesScrollSoft Keys
Using the DirectoryUsing the Directory Press Directories Function Press Directories Function
KeyKey Scroll down to Corporate Scroll down to Corporate
DirectoryDirectory Menu will appear to enter Menu will appear to enter
either First Name; Last either First Name; Last Name or number.Name or number.
Enter your selection using Enter your selection using the keypad to enter letters the keypad to enter letters (like text messaging)(like text messaging)
You only need to add the You only need to add the first few letters of the name first few letters of the name and hit search.and hit search.
Use Scroll key to scroll Use Scroll key to scroll namesnames
You can dial a number using You can dial a number using soft keys.soft keys.
DirectoriesScrollSoft Keys
Changing the Ring TypeChanging the Ring Type1)1) Press the Settings buttonPress the Settings button2)2) Then press 1 for User Then press 1 for User
Options. Scroll to highlight Options. Scroll to highlight Ring Type; press the Select Ring Type; press the Select soft key.soft key.
3)3) Press the Scroll key to Press the Scroll key to highlight a line or the highlight a line or the default ring setting.default ring setting.
4)4) Use the Scroll key to Use the Scroll key to highlight a ring type.highlight a ring type.
5)5) Press the Play soft key to Press the Play soft key to hear the highlighted ring hear the highlighted ring type.type.
6)6) To select a ring type, press To select a ring type, press the Select soft key and then the Select soft key and then press the OK soft key.press the OK soft key.
7)7) Repeat Steps 2 – 5 to set Repeat Steps 2 – 5 to set the ring type for other lines.the ring type for other lines.
8)8) Press the Exit soft key to Press the Exit soft key to exit.exit.
SettingsScrollSoft Keys
Changing the ContrastChanging the Contrast
1)1) Press the Settings Press the Settings buttonbutton
2)2) Then press 1 for Then press 1 for User Options. User Options. Scroll to highlight Scroll to highlight Ring Type; press Ring Type; press the Select soft key.the Select soft key.
3)3) Press the Up and Press the Up and Down soft keys to Down soft keys to change the change the contrast.contrast.
4)4) Press the Exit soft Press the Exit soft key to exit.key to exit.
SettingsScrollSoft Keys
Section 2 – VoicemailSection 2 – Voicemail
By the end of this section you will By the end of this section you will be able to complete the following:be able to complete the following: Set up your voicemailSet up your voicemail Hear new, and saved messagesHear new, and saved messages Check your messages from an Check your messages from an
outside lineoutside line
Becoming a Voicemail Becoming a Voicemail SubscriberSubscriber
1.1. Press the Press the Message Message button.button.2.2. Listen carefully to the prompts and respond as Listen carefully to the prompts and respond as
prompted:prompted: Enter the default Enter the default passwordpassword Record your Record your namename Record a Record a greetinggreeting that outside callers will hear that outside callers will hear
when you do not answer your phonewhen you do not answer your phone Change your phone Change your phone password password (Later, you can (Later, you can
change any of these settings)change any of these settings)3.3. The system will tell you when you have finished; you The system will tell you when you have finished; you
are then a Unity subscriber.are then a Unity subscriber. If you hang up before finishing, you will be If you hang up before finishing, you will be
prompted again the next time you call Cisco Unity.prompted again the next time you call Cisco Unity.
Accessing Voicemail from Your Accessing Voicemail from Your PhonePhone
1.1. Press the Press the MessagesMessages button.button.
2.2. Enter your Enter your password.password.
3.3. Press Press 11 to hear to hear new messages, new messages, or or 33,,11 to hear to hear saved messages.saved messages.
4.4. Follow the voice Follow the voice instructions.instructions.
Messages
Red Light: Message Waiting
Note: When you listen to a new voice message it is automatically saved until you delete it .
Accessing Voicemail from another Phone
2. When operator comes on, press *3. Enter your extension number.
4. Enter your password.
5. Follow the voice instructions.
1. Push Message function key
Accessing Voicemail from an Outside Phone
2. When Voicemail answers, press *3. Enter your extension number.
4. Enter your password.
5. Follow the voice instructions.
1. Dial your direct phone number
Section 3 – User WebpageSection 3 – User Webpage By the end of this section you will be By the end of this section you will be
able to complete the following:able to complete the following: Log onto your phone webpageLog onto your phone webpage Change Call Forwarding FeaturesChange Call Forwarding Features Configure and use your Speed DialsConfigure and use your Speed Dials Changing your password & PINChanging your password & PIN
Use Unified CM User Options Use Unified CM User Options Open Internet Explorer and go to URL Open Internet Explorer and go to URL
Enter your User ID and Password.Enter your User ID and Password.
Click the Submit button.
Note: Your User ID will be your network logonAnd password
Adding Abbreviated DialsAdding Abbreviated Dials Insert number Insert number
or extension or extension under “number” under “number” fieldfield
Name under Name under “label”“label”