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Voice Response System (VRS)

UX5000 Software Feature Manual

Features

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Description

The IntraMail daughter board provides the option for Voice Response System (VRS) which gives the UX5000 voice recording and playback capability. The VRS CompactFlash card provides up to 100 system messages (General Message, Automated Attendant greetings, ACD messages, and the 900 Preamble). In addition, the Personal Greeting and Park & Page options can have up to 200 mes-sages (note that the Park & Page feature uses 2 messages). This enhances the UX5000 with:

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General Message

- provides a prerecorded message to which any user can listen

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Personal Greeting

- lets an extension user record a message and forward their calls. Callers to the extension hear the recorded message and are then redirected.

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Park and Page

- parks a call at an extension and automatically pages the user to pick it up

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Automated Attendant (Operator Assistance)

- answers incoming calls, plays a greeting to the caller and then lets the caller directly dial a system extension

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ACD Messages

- provides announcement and overflow messages for ACD groups

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Transfer to the VRS

-

any extension user can Transfer their outside call to the VRS

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Voice Prompting Messages

- plays call and feature status messages to users

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900 Preamble

- alerts callers using 900 lines of the cost and features of the “pay-per-call” service

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Time, Date and Station Number Check

- lets a keyset extension user quickly hear a record-ing for the time, date, or the extension’s number.

VRS Messages

The VRS allows you to record up to 100 VRS messages. You allocate these messages for Auto-mated Attendant greetings, the General Message, ACD messages and the 900 Preamble message. The total storage time for all VAU messages is approximately 45 minutes. The maximum duration for any type of message is 2 minutes - this is not programmable. VRS messages are battery backed up.

Any on-premise extension caller can listen, record and erase VRS Messages (unless restricted in programming). DISA and DID callers can listen and record VRS messages (unless restricted in programming).

General Message

A General Message is a prerecorded message available to all callers. A General Message typically contains important company information that all employees should hear. To hear the General Mes-sage, an employee can go to any keyset and press 4 (for General Message). You can restrict the abil-ity to record the General Message in an extension’s Class of Service. This allows you to give recording capability to the System Administrator or Communications Manager, for example, but not any employee. The MW LED at each terminal flashes when a new General Message is recorded. Once the extension user listens to the message, the MW LED goes out.

Feature Availability

• Available - 16 Channels (shared with voice mail).


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Features


Personal Greeting

Personal Greeting allows an extension user to record a message and forward their calls. Callers to the extension hear the recorded message and are then forwarded to the new destination. The Per-sonal Greeting and Park & Page options can have up to 200 messages total (note that the Park & Page feature uses 2 messages). With Personal Greeting, an extension user can add a personal touch to their Call Forwards. For example, a user can record:

“Hi. This is John Smith. I’ll be out of the office today. In my absence, Mary Jones can answer all your questions. Please hold on for Mary.”

After they record their Personal Greeting, the extension user chooses the condition that will activate Personal Greeting. Personal Greeting will activate for:

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Calls to the extension when it is busy or not answered

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All calls immediately

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Calls to the extension that are unanswered

The extension user then selects the destination for their calls. The choices are:

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A co-worker’s extension

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Personal Greeting only (without forwarding)

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The extension user’s own subscriber mailbox (if Voice Mail is installed)

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Off-Premise via Common Abbreviated Dialing

In addition, the user can have Personal Greeting activate automatically for all calls, just CO (trunk) calls or just Intercom calls. When the user implements Personal Greeting for all calls, the UX5000 plays the greeting and reroutes:

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Calls transferred from the Automated Attendant (OPA)

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DISA calls ringing the extension

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DID calls ringing the extension

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Direct Inward Lines (DILs) ringing the extension

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Intercom calls

With Personal Greeting for only CO (trunk) calls, the UX5000 reroutes all of the calls listed above except Intercom calls.

Park and Page

When an extension user is away from their terminal, Park and Page can let them know when they have a call waiting to be answered. The Personal Greeting and Park & Page options can have up to 200 messages total (note that the Park & Page feature uses 2 messages). To enable Park and Page, the user records a Personal Greeting along with an additional Paging announcement. Park and Page will then answer an incoming call and play the Personal Greeting to the caller. The caller then lis-tens to Music on Hold (if available) while the UX5000 broadcasts the prerecorded Paging announcement. When the extension user hears the Page, they can go to any terminal and use Directed Call Pickup to intercept the call.

Unique Personal Greeting Conditions

If a call comes into the extension when there are no VRS ports available to play the Per-sonal Greeting, the UX5000 forwards the call without playing the recorded message to the caller.

If an extension has Personal Greeting (RNA) enabled, Intercom calls that voice announce are not subject to Personal Greeting rerouting.

Personal Greeting does not reroute normal Ring Group calls. Calls transferred from a co-worker or Voice Mail route to the forwarding destination without listening to the Per-sonal Greeting.



Features

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For example, John Smith could record a Personal Greeting that says:

“Hello, this is John Smith. I am away from my phone right now but please hold on while I am auto-matically paged.”

The prerecorded Paging announcement could say:

“John Smith, you have a call waiting on your line.”

The incoming caller hears the first message and listens to Music on Hold while the UX5000 broad-casts the second message. John Smith could then walk to any terminal and pick up his call. If John doesn’t pick up the call, the Page periodically repeats.

Park and Page follows the rules for Personal Greeting for All Calls, immediately rerouted. This means that Park and Page will activate for ringing Intercom calls, DID calls and DISA calls. It will also activate for calls transferred from the Automated Attendant. Additionally, calls from the Auto-mated Attendant follow Automatic Overflow routing if not picked up. Park and Page will activate for transferred outside calls but not play the Personal Greeting to the caller. If a call comes in when the specified Page zone is busy, the UX5000 broadcasts the announcement when the zone becomes free.

Automated Attendant (Operator Assistance)

Automated Attendant automatically answers outside calls, plays a prerecorded greeting and then lets the outside callers directly dial system extensions, Department Calling Groups and Voice Mail. Automated Attendant provides immediate answering and routing of outside calls without the need for an operator or dispatcher. Automated Attendant provides:

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Single Digit Dialing

Single Digit Dialing allows Automated Attendant callers to dial extensions, Department Call-ing Groups, and Voice Mail by pressing a single digit. For example, your Automated Atten-dant can greet calls with,

“Thank you for calling. To place an order, dial 1. To check on an existing order, dial 2. To speak with an operator, dial 0.”

You can set up single digit dialing for each VRS Message programmed to answer outside calls via the Automated Attendant. This allows you to set up day/night/holiday greetings or unique greetings for each incoming trunk. (Keep in mind that, with a default communications server, if you assign destinations to digits 3, 4 and 5, outside callers will not be able to dial extensions.)

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Simultaneous Call Answering

The Automated Attendant can answer up to 16 calls simultaneously.

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Flexible Routing

The outside caller can directly dial any extension, Department Calling Group or Voice Mail. If the caller dials a busy extension, Automated Attendant allows them to dial another extension or wait for the busy extension to become free.

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Automatic Overflow

Automatic Overflow can automatically redirect a call if it can’t go through. This can happen if all VRS ports are busy, if the called extension doesn’t answer, or if the caller misdials or waits too long to dial. (This would occur if the caller is using a dial pulse terminal.) When the call overflows, it rings a designated Ring Group or the Voice Mail system.

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Programmable Automated Attendant Greetings

You can record a different greeting for each trunk answered by the Automated Attendant. The greetings can be different in the day, at night or on holidays or weekends. You can also have a special greeting if the caller misdials. You record the greetings just the way you want. For example, “

Dial the three-digit extension number you wish to reach, dial 500 for Sales or dial 600 for Customer Service.

” When assigning and recording Automated Attendant greetings, you can choose among the 100 VRS messages.


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Features


VRS Waiting Message

Using VRS Waiting Message, the UX5000 can automatically answer an incoming trunk call first (either a normal trunk or one designated for a department group) to let the outside caller hear a recorded message when the call is not answered in a programmed period of time. With this feature, the call keeps ringing at the same destination until it is answered or until other programming, takes affect.

This feature can use up to two messages for an incoming call and the duration between the messages is programmable. These messages will be repeated and, between these messages, either ring back tone or Music on Hold can be played.

This feature has two different modes:

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Permanent Mode

This mode sets the feature using UX5000 programming and is available for the following types of calls.

A. Normal Incoming CallWhen the call is not answered or a user presses the VRS Waiting Message function key, this feature will be initiated. The waiting message will be played until other no-answer program (transfer to another incoming ring group, disconnect, etc.) takes affect.

B. Designated Call for the Department GroupWhen a department group receives a call from a DID, DIL, DISA or E&M trunk and all terminals in the group are busy, the call will be put in a queue and VRS Waiting Message will be also be initiated. The waiting message will be played until other no-answer pro-gram (transfer to another incoming ring group, disconnect, etc.) takes affect or a terminal becomes available to receive the department call.

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Manual Mode

This mode can be programmed by pressing the "VRS Waiting Message" function key from a KST to set this feature for each incoming ring group. This mode can be used for normal incoming calls only.

The following programs would be used to define the VRS Waiting Message feature and the trunk overflow:

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11-10-20: Service Code Setup (for System Administrator), VRS - Record/Erase Message

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15-07: Programmable Function Keys Incoming Call Queuing Setup (Function Number 52) Queuing Message Starting (Function Number 53)

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16-01-08: Department Group Basic Data Setup, Queuing for Extension Group Call

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20-07-13: Class of Service Options (Administrator Level), VRS Record

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20-15-11: Ring Cycle Setup, VRS Waiting Message Incoming Call

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22-01-04: System Options for Incoming Calls, DIL No Answer Recall Time

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22-01-08: System Options for Incoming Calls, DID Pilot Call No Answer Timer

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22-01-10: System Options for Incoming Calls, VRS Waiting Message Operation

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22-01-11: System Options for Incoming Calls, VRS Waiting Message Interval Time

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22-08-01: DIL/IRG No Answer Destination

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22-14-xx: VRS Delayed Message for IRG

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22-15-xx: VRS Waiting Message for Department Group

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25-07-02: System Timers for VRS/DISA, VRS/DISA No Answer Time

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25-07-03: System Timers for VRS/DISA, Disconnect after VRS/DISA re-transfer to IRG



Features

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Transfer to the VRS

Any extension user can Transfer their outside call to the VRS. This lets their caller take advantage of the Automated Attendant’s extensive routing capabilities. To Transfer the call, the user simply places the call on Hold, dials the unique VRS service code (set up in UX5000 programming) and hangs up.


The VRS feature provides the UX5000 with Voice Prompting Messages. These Voice Prompting Messages tell the extension user the status or progress of their call. For example, if a user calls extension 300 when it is busy, they hear, “

Station 300 is busy. For Callback, dial 2

.”

The following table shows the available Voice Prompting Messages.


Group Number Text

Group 1: VAU/VRS Prompts

1 P00 “For English …” (Depends on language; i.e. “For Japanese …”, “For Spanish …”, etc.)

1 P01 “The number you have dialed is not in service.”

1 P02 “Vacant number.”

1 P03 “The time is …”

1 P04 “The date is …”

1 P05 “This is extension …”

1 P06 “Your calls have been forwarded.”

1 P07 “All lines are busy, for call back press 2 or the call back key.”

1 P08 “Extension …”

1 P09 “… is busy, for call back press 2 or the call back key.”

1 P10 “Your call cannot go through, please call the operator.”

1 P11 “Please do not disturb.”

1 P12 “Please hold on, your call is being rerouted.”

1 P13 “Please hold on, all lines are busy, your call will be answered when a line becomes free.”

1 P14 “Hello.”

1 P15 “… is busy, for callback dial …”

1 P16 “All lines are busy, for callback dial …”

1 P17 “The lowest cost line is busy; please wait for the next one.”

1 P18 “You have a message.”

1 P19 “… is unavailable.”

1 P20 “Please dial a new extension.”

1 P21 “… or dial …”

1 P22 “… to wait.”

1 P23 “… to leave your number.”

1 P24 “Dial POUND to call you back at …”

1 P25 “Please enter your area code and telephone number.”


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1 P26 “Please enter an account code.”

1 P27 “Recording finished.”

1 P28 “To listen, dial …”

1 P29 “To erase, dial …”

1 P29a “To delete, dial …”

1 P30 “To re-record, dial …”

1 P31 “To save, dial …”

1 P32 “Thank you.”

1 P33 “You are caller number …”

1 P34 “Thank you for calling. Our company requires that all callers provide Caller ID notification.

Please call back again, dial 186 prior to dialing the phone number.”

1 P35 “IÕm sorry; I am unable to take your call right now.”

1 P36 “Thank you for calling. We are experiencing a heavy volume of calls right now.

Please hold on for the next available agent or call back again later.”

1 P37 “Thank you for calling. We are experiencing a heavy volume of calls right now.

Please call back again later. We apologize for any inconvenience.”

1 P38 “Thank you for calling. Our business is closed for the day.

Please call back again tomorrow.”

1 P39 “Good morning. It is time to wake up.”

1 P40 “dial”

1 P41 “pound”

1 P42 “star”

1 P43 “zero”

1 P44 “hundred”

1 P45 “thousand”

1 P46 “This …”

1 P47 “… is …”

1 P48 “… dash …”

1 P49 “Telephone number …”

1 P50 “… the password.”

1 P51 “Please enter …”

1 P52 “… the number.”

1 P53 “Please press the call button on your telephone.”

1 P54 “Calling an emergency contact right now. Please hold on.”

1 P55 “That line is busy. Please hang up and try again later.”


Group Number Text



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1 P56 “Your call has been forwarded.”

1 P57 Reserved (duplicate of group 0 P00 “Oh”) – DO NOT RECORD

1 P58 “It is set for…” (i.e. “It is set for 10:00”)

1 P59 “It has been set for…” (i.e. “It has been set for 10:00”)

1 P60 “Please call again at…” (i.e. “Please call again at 10:00”)

1 P61 “Now calling…”

1 P62 “The setting has been cancelled.”

1 P63 “Good morning.”

1 P64 <chime tone> DO NOT RECORD

1 P65 “The extension you have called is not available now.”

1 P66 <unused>

1 P67 <unused>

1 P68 “…message”

1 P69 “…messages”

1 P70… (Mandarin Chinese only)



1 P73 “It is set for…” (i.e. “It is set for 1234567”)


1 P75 “It has been set for…” (i.e. “It has been set for 1234567”)

1 P76 “Please call again at…” (i.e. “Please call again at 1234567”)

1 P77 (Japanese only)



Group 2: Feature Prompts (Set 1)

2 P00 “You have …”

2 P01 “… no messages.”

2 P02 “… no new messages.”

2 P03 “… no saved messages.”

2 P03a “… no archived messages.”

2 P04 “… no erased messages.”

2 P04a “… no deleted messages.”

2 P05 “… new message.”

2 P06 “… new messages.”

2 P07 “… saved message.”


Group Number Text


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2 P07a “… archived message.”

2 P08 “… saved messages.”

2 P08a “… archived messages.”

2 P09 “… erased message.”

2 P09a “… deleted message.”

2 P10 “… erased messages.”

2 P10a “… deleted messages.”

2 P11 “You have received new messages.”

2 P12 “Selecting the main message list.

“All of your messages are in this list.”

2 P13 “Selecting the new message list.

“Only messages that have not been heard will be in this list.”

2 P14 “Selecting the saved message list.

“Only messages that were saved during a previous mailbox session will be in this list.”

2 P14a “Selecting the archived message list.

“Only messages that were archived during a previous mailbox session will be in this list.”

2 P15 “Selecting the erased message list.

“Only messages that were erased during a previous mailbox session will be in this list.”

2 P15a “Selecting the deleted message list.

“Only messages that were deleted during a previous mailbox session will be in this list.”

2 P16 “This list will not change until after you have exited your mailbox”

2 P17 “One message will be erased when you exit your mailbox.”

2 P17a “One message will be deleted when you exit your mailbox.”

2 P18 “… messages will be erased when you exit your mailbox.”

2 P18a “… messages will be deleted when you exit your mailbox.”

2 P19 “To return to your mailbox, press the POUND key.”

2 P20 “Going to the first new message.”

2 P21 “Going to the last new message.”

2 P22 “Going to the first saved message.”

2 P22a “Going to the first archived message.”

2 P23 “Going to the last saved message.”

2 P23a “Going to the last archived message.”

2 P24 “To erase the message …”

2 P24a “To delete the message …”


Group Number Text



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2 P25 “To save the message …”

2 P25a “To archive the message …”

2 P26 “Start recording at the tone, when you are done press the POUND key or hang up.”

2 P27 “Start recording at the tone and press the POUND key when you are done.”

2 P28 “Recording has been paused. To continue recording press the STAR key.”

2 P29 “Recording.”

2 P30 “You have reached the recording limit.”

2 P31 “When you are done recording, press the POUND key.”

2 P32 “Recording has been paused due to silence. To continue recording press the STAR key.”

2 P33 “The record feature is not available at the moment because there is no more space on the system.”

2 P34 "To record a reply…"

2 P35 “To continue recording after a pause, press the STAR key.”

2 P36 “To continue recording where you left off, …”

2 P37 “For a complete list of recording options, press zero”

2 P38 “To Pause while recording, press the STAR Key.”

2 P39 “To Erase the message you recorded, …”

2 P39a “To Delete the message you recorded, …”

2 P40 “To End recording, press the POUND Key.”

2 P41 “These are the options you have while recording a message:”

2 P42 "These are the options you have while listening to a message."

2 P43 <unused>

2 P44 “There is no more space on the system.”

2 P45 “Extension …”

2 P46 “… does not answer.”

2 P47 <beep tone> DO NOT RECORD

2 P48 “… ready.”

2 P49 “Please notify the System Administrator.”

2 P50 “Please enter the mailbox number.”

2 P51 “Please dial the extension number you wish to reach, or dial zero for assistance.”

2 P52 “At the tone, you can leave your message for …”

2 P53 “Please erase some messages.”

2 P53a “Please delete some messages.”

2 P54 “The message will be erased when you exit your mailbox.”


Group Number Text


712

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Features


2 P54a “The message will be deleted when you exit your mailbox.”

2 P55 “Your mailbox is almost full.”

2 P56 “Your mailbox is full.”

2 P57 “That mailbox is full.”

2 P58 “The message has been saved.”

2 P58a “The message has been archived.”

2 P59 “… is not available.”

2 P60 “… is busy.”

2 P61 “All messages have been erased.”

2 P61a “All messages have been deleted.”

2 P62 “That mailbox does not exist.”

2 P63 <unused>

2 P64 “This message arrived …”

2 P65 “To accept this call, press 1, otherwise hang up and I will call later.”

2 P66 “For a help message press zero.”

2 P67 “Hello, I have a message for …”

2 P68 “That is an invalid entry.”

2 P69 “The Message has been sent.”

2 P70 "To have the message forwarded…"

2 P70a "To have the message redirected…"

2 P71 "To make a call to the sender of the message…"

2 P72 "To hear the time, date, and sender of the message…"

2 P73 "To backup, then continue listening..."

2 P74 "To backup to the beginning and listen…"

2 P75 "To go forward, then continue listening…"

2 P76 "To pause while listening, press the STAR key."

2 P77 "To continue listening after a pause, press the STAR key."

2 P78 “Your call cannot go through.”

2 P79 “This message is from …”

2 P80 “… an unknown caller.”

2 P81 “Going to the first message.”

2 P82 “Going to the last message.”

2 P83 “Please hold a moment.”

2 P84 “Thank you for calling.”

2 P85 “The reply has been sent.”

2 P86 “To return to the automated attendant, press the STAR key.”

2 P87 “That mailbox is busy.”


Group Number Text



Features

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713

2 P88 “… will receive this message.”

2 P89 “Yesterday”

2 P90 “Today”

2 P91 “All mailboxes …”

2 P92 “To leave a message, …”

2 P93 “The message has not been recorded because it is too short.”

2 P94 “To mark the message Urgent for this Mailbox, …”

2 P95 “To mark your message as Urgent, …”

2 P96 “To request a return receipt for this mailbox, …”

2 P97 “If you are satisfied with your message, press the POUND key.”

2 P98 “To review your message, …”

2 P99 “To erase and re-record your message, …”

2 P99a “To delete and re-record your message, …”


3 P00 “Please select the message list.”

3 P01 “To skip to the next setting, press the STAR key.”

3 P02 “That name is not listed in the directory.”

3 P03 “For …”

3 P04 “… press …”

3 P05 “To enter a new name, press the STAR key.”

3 P06 “The number of days has been changed.”

3 P07 “The number of days has not been changed.”

3 P08 “Enter another mailbox number.”

3 P09 “You have already entered that mailbox number.”

3 P10 “Please re-enter the mailbox number.”

3 P11 “Entry …”

3 P12 “To erase this entry, …”

3 P12a “To delete this entry, …”

3 P13 “To skip to the next entry, …”

3 P14 “… is undefined.”

3 P15 “The Message has been erased.”

3 P15a “The Message has been deleted.”

3 P16 “I have a call for …”

3 P17 “If you are calling from a touch tone phone, please dial the extension number you wish to reach, or dial zero for assistance.”

3 P18 “If you are calling from a rotary dial phone, please stay on the line for assistance.”

3 P19 “Otherwise, press only the POUND key.”


Group Number Text


714 ◆ Features UX5000 Software Feature Manual

3 P20 “To continue, press the POUND Key.”

3 P21 “To re-enter the mailbox number, press the STAR Key.”

3 P22 “To specify the mailbox number of the recipient, press the STAR key”

3 P23 “For other options, …”

3 P24 “To exit this feature, press the POUND key.”

3 P25 “To exit, press the POUND key.”

3 P26 “To exit, press only the POUND key.”

3 P27 “To exit your mailbox, …”

3 P28 “… again.”

3 P29 “To exit this menu, press the POUND key.”

3 P30 “To exit this feature press only the POUND key.”

3 P31 “… or …”

3 P32 "…until…"

3 P33 "…and…"

3 P34 "Goodbye."

3 P35 “Welcome to the Main Menu of features.”

3 P36 “To listen to your messages, …”

3 P37 “To record and send a message, …”

3 P37a “To leave a message, …”

3 P38 “For the complete main menu of features, …”

3 P39 “To record a greeting for your mailbox, …”

3 P40 “To record a name for your mailbox, …”

3 P41 “To record a paging message, …”

3 P42 “For Mailbox Options, …”

3 P42a “For Mailbox Setup, …”

3 P43 “For System Administrator options, … “

3 P43a “For System Manager options, … “

3 P44 “To select the list of new messages, …”

3 P45 “To select the list of saved messages, …”

3 P45a “To select the list of archived messages, …”

3 P46 “To select the list of all messages, …”

3 P47 “To select the list of erased messages, …”

3 P47a “To select the list of deleted messages, …”

3 P48 “Auto Play is Off. To turn Auto Play On, …”

3 P49 “Auto Play is On. To turn Auto Play Off, …”

3 P50 “To listen to the next message, …”

3 P51 “Listening has been paused, to continue listening, press the STAR key.”


Group Number Text


UX5000 Software Feature Manual Features ◆ 715

3 P52 “To exit the listen mode, press the POUND key.”

3 P53 “For a complete list of listening options, …”

3 P54 “Your current playback order is First In First Out, to change playback order, …”

3 P55 “Your current playback order is Last In First Out, to change playback order, …”

3 P56 “The greeting has been erased.”

3 P56a “The greeting has been deleted.”

3 P57 “To record a greeting, …”

3 P58 “To record a new greeting, …”

3 P59 “To erase the greeting, …”

3 P59a “To delete the greeting, …”

3 P60 “The greeting has not been recorded.”

3 P61 “The greeting has been recorded.”

3 P62 “To listen to the greeting, …”

3 P63 “The greeting that is currently active is number one.”

3 P64 “The greeting that is currently active is number two.”

3 P65 “The greeting that is currently active is number three”

3 P66 “Please enter the number 1, 2, or 3, for the greeting which is to be active.”

3 P67 “Greeting one has not been recorded.”

3 P68 “Greeting two has not been recorded.”

3 P69 “Greeting three has not been recorded.”

3 P70 “Greeting one has been recorded.”

3 P71 “Greeting two has been recorded.”

3 P72 “Greeting three has been recorded.”

3 P73 “Please enter …”

3 P74 “… or more letters of the person's first name, then press the POUND key.”

3 P75 “… or more letters of the person's last name, then press the POUND key.”

3 P76 “The name has been erased.”

3 P76a “The name has been deleted.”

3 P77 “There is no name recorded for your mailbox.”

3 P78 “To listen to your mailbox name, …”

3 P79 “To record your name, …”

3 P80 “To record a new name, …”

3 P81 “To erase your name, …”

3 P81a “To delete your name, …”


Group Number Text



3 P82 “Welcome to the Mailbox Options Menu.”

3 P83 “To change your security code, …”

3 P84 “To change message notification, …”

3 P85 “To change Call Handling Options, …”

3 P86 “To change the Auto-timestamp option, …”

3 P87 “Enter your new security code.”

3 P88 “To erase your security code, press the STAR key.”

3 P88a “To delete your security code, press the STAR key.”

3 P89 “Your new security code is …”

3 P90 “If this is correct, …”

3 P91 “If this is incorrect, …”

3 P92 “Your security code has been changed.”

3 P93 “Your security code has not been changed.”

3 P94 “Your security code has been erased.”

3 P94a “Your security code has been deleted.”

3 P95 “The security code has been erased.”

3 P95a “The security code has been deleted.”

3 P96 “To require that your security code be entered after accepting a notifica-tion call, …”

3 P97 “… otherwise, …”

3 P98 “Your security code will not be requested.”

3 P99 “Your security code will be requested.”


4 P00 “Please enter your security code.”

4 P01 “Welcome to the Notification Options Menu.”

4 P02 “To change Telephone and Pager notification, …”

4 P03 “To change Email notification, …”

4 P04 “Notification is On, and it is active from …”

4 P05 “Notification is Off. When notification is On, it will be active from …”

4 P06 “To turn notification Off, …”

4 P07 “To turn notification On, …”

4 P08 “To change notification parameters, …”

4 P09 “Notifying you of messages from …”

4 P10 “Notifying you of all messages at this digital pager number …”

4 P11 “Notifying you of all messages at this delivery number.”

4 P12 “Enter the two-digit hour you wish notification to begin.”

4 P13 “Enter the two-digit hour you wish notification to end.”


Group Number Text



4 P14 “…followed by an A for AM or a P for PM.

For example, Eight AM would be entered as Zero Eight, A”

4 P15 “…followed by a 2 for AM or a 7 for PM.

For example, Eight AM would be entered as Zero Eight, 2”

4 P16 “To be notified at an extension or telephone number, …”

4 P17 “To be notified using a digital pager, …”

4 P18 “Enter the extension or telephone number, then press the POUND key.”

4 P19 “Email notification is Off.”

4 P20 “Email notification is On.”

4 P21 “To turn email notification On, …”

4 P22 “To turn email notification Off, …”

4 P23 <unused>

4 P24 <unused>

4 P25 “To add or modify your email address, …”

4 P26 “There is no email address defined for your mailbox. To enter your email address, …”

4 P27 “To re-enter your email address, …”

4 P28 “To erase your email address, …”

4 P28a “To delete your email address, …”

4 P29 “Please enter your email address and press the POUND key when you are done.”

4 P30 “Welcome to the Call Handling Options Menu.”

4 P31 “Auto Attendant Direct to Voicemail is Off.”

4 P32 “Auto Attendant Direct to Voicemail is On.”

4 P33 “To turn Auto Attendant Direct to Voicemail On, …”

4 P34 “To turn Auto Attendant Direct to Voicemail Off, …”

4 P35 <unused>

4 P36 <unused>

4 P37 “Paging is Disabled, to enable Paging, …”

4 P38 “Paging is Enabled, to disable Paging, …”

4 P39 “To listen to the paging message, …”

4 P40 “To record a new paging message, …”

4 P41 “To erase the paging message, …”

4 P41a “To delete the paging message, …”

4 P42 “There is no paging message for your mailbox”

4 P43 <unused>

4 P44 “The paging message has been erased”

4 P44a “The paging message has been deleted”


Group Number Text



4 P45 “To have the system Page you immediately, …”

4 P46 “To allow the caller to have you paged, …”

4 P47 “Auto time stamp is Off. To turn auto time stamp On, …”

4 P48 “Auto time stamp is On. To turn auto time stamp Off, …”

4 P49 “The message has been forwarded.”

4 P49a “The message has been redirected.”

4 P50 <unused>

4 P51 <unused>

4 P52 “This message was forwarded by …”

4 P52a “This message was redirected by …”

4 P53 “That message has not been sent.”

4 P54 “To broadcast the message, press the STAR key.”

4 P55 <unused>

4 P56 <unused>

4 P57 <unused>

4 P58 <unused>

4 P59 “Welcome to the System Administrator Menu.”

4 P60 “For Instruction Menu messages, …”

4 P61 “For Announcement messages, …”

4 P62 “For Distribution Lists, …”

4 P63 “For Subscriber Maintenance, …”

4 P64 “For Answering Schedule Override, …”

4 P65 “For Message-on-hold, …”

4 P66 “For Mailbox Announcement Messages, …”

4 P67 “To hear the Voicemail version number, …”

4 P68 <unused>

4 P69 <unused>

4 P70 <unused>

4 P71 “Please enter the mailbox number for the Instruction Menu.”

4 P72 “The Instruction menu has not been recorded.”

4 P73 “To listen to the Instruction Menu for this mailbox, …”

4 P74 “To record an Instruction menu, …”

4 P75 “To erase the Instruction menu, …”

4 P75a “To delete the Instruction menu, …”

4 P76 “The Instruction Menu has been erased.”

4 P76a “The Instruction Menu has been deleted.”

4 P77 “Please enter the mailbox number for the Announcement Message.”


Group Number Text



4 P78 “The Announcement Message has not been recorded.”

4 P79 “To listen to the Announcement Message, …”

4 P80 “To record an Announcement Message, …”

4 P81 “To erase the Announcement Message, …”

4 P81a “To delete the Announcement Message, …”

4 P82 “The Announcement Message has been erased.”

4 P82a “The Announcement Message has been deleted.”

4 P83 “Please enter the mailbox number for the Distribution List.”

4 P84 “Welcome to the Distribution List Menu for mailbox …”

4 P85 “To review or modify the distribution list, …”

4 P86 “To record a name for the distribution list, …”

4 P87 “To add mailboxes to the distribution list, …”

4 P88 “Please enter the mailbox number you wish to add to the distribution list.”

4 P89 “The distribution list is full.”

4 P90 “That mailbox is already in the distribution list.”

4 P91 “Please enter the subscriber mailbox number.”

4 P92 “Welcome to the subscriber maintenance menu for extension …”

4 P93 “To erase all messages, …”

4 P93a “To delete all messages, …”

4 P94 “To erase the mailbox name, …”

4 P94a “To delete the mailbox name, …”

4 P95 “To erase the security code, …”

4 P95a “To delete the security code, …”

4 P96 <unused>

4 P97 <unused>

4 P98 <unused>

4 P99 <unused>

Group 5: Feature Prompts (Set 4) / Date Prompts

5 P00 “Please enter the table number.”

5 P01 “Answering Schedule Override is Off.”

5 P02 “Answering Schedule Override is On.”

5 P03 “The override mailbox is …”

5 P04 “To turn answering schedule override On, …”

5 P05 “To turn answering schedule override Off, …”

5 P06 “Please enter the override mailbox number.”

5 P07 “The override mailbox is undefined.”


Group Number Text



5 P08 “To change the override mailbox, …”

5 P09 “The Message-on-hold has been erased.”

5 P09a “The Message-on-hold has been deleted.”

5 P10 “The Message-on-hold has not been recorded.”

5 P11 “To listen to the Message-on-hold, …”

5 P12 “To record a new Message-on-hold, …”

5 P13 “To erase the Message-on-hold, …”

5 P13a “To delete the Message-on-hold, …”

5 P14 “The Mailbox Announcement Message has not been recorded.”

5 P15 “To listen to the Mailbox Announcement Message, …”

5 P16 “To record a new Mailbox Announcement Message, …”

5 P17 “To record a Mailbox Announcement Message, …”

5 P18 “To erase the Mailbox Announcement Message, …”

5 P18a “To delete the Mailbox Announcement Message, …”

5 P19 “To specify the number of days the Mailbox Announcement Message will be active, …”

5 P20 “The Mailbox Announcement Message has been erased.”

5 P20a “The Mailbox Announcement Message has been deleted.”

5 P21 “Please enter the number of days the Mailbox Announcement Message will be active.”

5 P22 “To make the message active indefinitely, press the STAR key.”

5 P23 “The Mailbox Announcement Message…”

5 P24 “…is no longer active.”

5 P25 “…is active and will remain active indefinitely.”

5 P26 “…will be active indefinitely.”

5 P27 “…is active and will remain active through …”

5 P28 “…will be active through …”

5 P29 <unused>

5 P30 <unused>

5 P31 “The Voicemail version number is …”

5 P32 “Please enter the mailbox number to receive this message.”

5 P33 “To skip recording and forward the message now, press the STAR key.”

5 P33a “To skip recording and redirect the message now, press the STAR key.”

5 P34 “To send the message, press the POUND key.”

5 P35 <unused>

5 P36 <unused>

5 P37 <unused>

5 P38 <unused>


Group Number Text



900 PreambleIf the UX5000 has trunks that are part of a 900 (caller paid) service, the VRS can automatically play a prerecorded message when a user answers the call. This prerecorded message should describe the 900 service features and cost. The 900 Preamble ensures that the caller is always aware that they have accessed a 900 “pay- per-call” service. A UX5000 user cannot converse with the caller until the preamble message ends. If the caller hangs up before the message completes, they are not charged for the call. If the caller waits for the message to end, they can talk to a user and call charging begins. The UX5000 will answer as many 900 calls as there are available VRS ports. If a 900 calls comes in when all VRS ports are busy, the call will not appear on an extension until a VRS port is available.

You can also use the 900 Preamble message to set up an Auto-Answer with Greeting application. When a receptionist answers a call, the VRS can play a preamble message such as, “Welcome to ABC Company. How can I help you?” When the caller replies, the receptionist answers, “One moment please,” and quickly extends the call to the desired party. This ensures that all incoming calls are answered quickly, courteously and consistently.

Time, Date and Station Number CheckIf the UX5000 has a DSP daughter board installed for VRS, any keyset user can find out the time, date or the extension’s number while their terminal is idle (on hook). The time and date check saves the user time since they don’t have to look for a clock or calendar. Hearing the extension number conveniently identifies non-display keysets. To find out their extension number, the user presses 6 (for Number). To listen to the time and date, the user presses 8 (for Time).

VRS Enhanced with Call Attendant When Receiving Busy/No Answer at ExtensionWhen the UX5000 is set up to use VRS greetings for incoming trunks (defined as VRS or DISA in Program 22-02-01), the UX5000 provides an option for the caller to hear another message when no answer or a busy signal is received at the dialed extension. The caller would then be able to call the operator, leave a message, dial another extension, or transfer to a ring group - based on how the options are set in Program 25-06-01.

This option can be set for the UX5000 or for each extension.

Call Attendant Conditions

● The VRS must be installed in the UX5000.

● The extension VRS message can only be provided when the UX5000 is programmed so that the trunks are answered by the VRS or as a DISA trunk.

● Call Attendant is used only for VRS/DISA trunks (defined in Program 22-02-01 as type 1 or 2).

● Extensions which use the Call Attendant feature will not ring when the extension is included in a Department Group set for All Ring (Program 16-01-05).

● Call Attendant will not answer for calls transferred to an extension.

● When all VRS ports are busy, the Call Attendant message will be played when a VRS port becomes idle.

● If an extension has Automated Attendant set (Programmable Function Key 70), the Automated Attendant takes priority over the Call Attendant.

5 P39 “The distribution list is empty.”

5 P40 “… will be added to the list.”

5 P41 “Distribution list …”

5 P42 “To have the person paged, …”


Group Number Text



Conditions● Park and Page announcements will only repeat once.

● VAU Record time is fixed at 2 minutes and it cannot be change.

Default SettingDisabled.

Programming➻ 10-04-01 : Music on Hold Setup - Music on Hold Source Selection

The Music on Hold source can be internal (synthesized) [0], from a customer-provided music source [1], service tone provided by the UX5000 [2], or from a pre-recorded music file on the VRS [3].

The customer-provided source can connect to a 2PGDAD or the connector on the CCPU. Trunk MOH and Extension MOH music source use the same Music on Hold source.

If this entry is set to "3" for Program 10-04-02 and then changed to an entry other than "3", the entry in Program 10-04-02 will be reset to "1".

➻ 10-04-02 : Music on Hold Setup - Music Selection for Internal SourceSelect the music (0=Silence, 1-100) which will be heard by users on hold. Entries 3-100 can only be entered when Program 10-04-01 is set to "3". When an entry of 3-100 is selected, if Program 10-04-01 is changed to an entry other than "3", this program entry will be reset to "1".

➻ 11-10-20 : Service Code Setup (for System Administrator) - VRS Record/Erase MessageDefine the service code to use to record or erase a VRS message (default: 116).

➻ 11-10-21 : Service Code Setup (for System Administrator) - VRS General Message PlaybackDefine the service code to use to playback the general message (default: 111).

➻ 11-10-22 : Service Code Setup (for System Administrator) - VRS Record/Erase General MessageDefine the service code to use to record or erase a general message on the VRS (default: 112).

➻ 11-11-59 : Service Code Setup (for Setup/Entry Operation) - Call Attendant, BusyDefine the service code (up to 8 digits) to be used by a user when setting up the Call Attendant feature for busy calls (default: No setting).

➻ 11-11-60 : Service Code Setup (for Setup/Entry Operation) - Call Attendant, No AnswerDefine the service code (up to 8 digits) to be used by a user when setting up the Call Attendant feature for calls not answered (default: No setting).

➻ 11-12-54 : Service Code Setup (for Service Access) - VRS RoutingDefine the service code to use when setting up ANI/DNIS Routing to the VRS Automated Attendant. Using the Transfer feature, this also allows a call to be transferred to the VRS (default: 882).

➻ 15-01-08 : Basic Extension Data Setup - Busy Call Attendant Message for ExtensionFor each extension set the message number (0=no message, 001-100) to be played for the Call Attendant feature when the extension is busy. When this option is used, Program 40-10-08 must be set to "0" (system-wide option).

➻ 15-01-09 : Basic Extension Data Setup - No Answer Call Attendant Message for StationFor each extension set the message number (0=no message, 001-100) to be played for the Call Attendant feature when the extension does not answer. When this option is used, Program 40-10-09 must be set to "0" (system-wide option).



➻ 15-07-01 : Programmable Function KeysFor one-button access to the Call Forwarding (device) setup code (*4), assign a Call Forward-ing (Device) key (code 17). For the VRS Waiting Message feature, assign the VRS Incoming Call Queuing Setup key (code 52 + ring group #) to manually enable the feature. For the Call Attendant feature, define a Programmable Function key (94). This allows a user to set the fea-ture as needed. After the key is defined, press it once for Busy and the LED will flash slowly. Press the key a second time for No Answer Call Attendant and the LED will flash fast. Press the key a third time for Busy/No Answer Call Attendant and the LED will remain solid. Press-ing the key a fourth time will turn the function off

➻ 16-01-08: Department Group Basic Data Setup - Queuing for Extension Group CallFor VRS Waiting Message, setting this to “1” allows calls to a busy Department Group to queue for the next available extension.

➻ 20-06-01 : Class of Service for ExtensionsAssign a Class of Service (1-15) to extensions.

➻ 20-07-13 : Class of Service Options (Administrator Level) - VRS RecordIn an extension’s Class of Service (1-15), enable (1) or disable (0) the extension’s ability to record, erase and listen to VRS messages.

➻ 20-07-14 : Class of Service Options (Administrator Level) - VRS General Message ListenIn an extension’s Class of Service (1-15), enable (1) or disable (0) the extension’s ability to dial 4 or Service Code 111 and listen to their General Message.

➻ 20-07-15 : Class of Service Options (Administrator Level) - VRS General Message RecordIn an extension’s Class of Service (1-15), enable (1) or disable (0) the extension’s ability to dial Service Code 112 and record, listen to and erase the General Message.

➻ 20-11-15 : Class of Service Options (Hold/Transfer Service) - VRS Personal GreetingIn an extension’s Class of Service (1-15), enable (1) or disable (0) the extension’s ability to dial Service Code *4 7 to record, listen to or erase a Personal Greeting. This option also affects Park and Page.

➻ 20-13-23 : Class of Service Options (Supplementary Service) - Display the Reason for TransferEnable (1) or disable (0) an extension’s ability to display the reason (Call Forward, Busy, No Answer or DND) a VRS, DID, DISA, or ISDN call is being transferred to their extension.

➻ 20-15-11: Ring Cycle Setup, VRS Waiting Message Incoming CallSet the ring cycle callers hear when the VRS Waiting Message feature is used.

➻ 21-01-02 : System Options for Outgoing Calls - Intercom Interdigit TimeAutomated Attendant callers must dial digits within this interval. If the caller doesn’t, they hear busy tone and must hang up and dial again.

➻ 22-01-10: System Options for Incoming Calls, VRS Waiting Message OperationDetermine whether the VRS Waiting Message is automatically (0) or manually (1) set.

➻ 22-01-11: System Options for Incoming Calls, VRS Waiting Message Interval TimeFor VRS Waiting Message, determine the number of seconds between the VRS messages (0-64800).

➻ 22-02-01 : Incoming Call Trunk SetupFor each Night Service mode, enter 1 if trunk should be automatically answered by VRS Automated Attendant, or 2 if the trunk is to be answered with DISA.

➻ 22-04-01 : Incoming Extension Ring Group AssignmentAssign extensions to the Ring Group programmed in 25-03 and 25-04 that should receive the rerouted calls.

➻ 22-14-01 : VRS Delayed Message for IRG, 1st Waiting Message Start TimeFor each Ring Group, set how long the UX5000 waits before playing the first message (0-64800 seconds). This timer is also used for VRS Waiting Message.



➻ 22-14-02 : VRS Delayed Message for IRG, 1st Waiting Message NumberFor each Ring Group, select the message number to be played as the first message (0-49). This program is also used for VRS Waiting Message.

➻ 22-14-03 : VRS Delayed Message for IRG, 1st Waiting Message Sending CountFor each Ring Group, set the number of times the first message will be played (0-255). This program is also used for VRS Waiting Message.

➻ 22-14-04 : VRS Delayed Message for IRG, 2nd Waiting Message NumberFor each Ring Group, select the message number to be played as the second message (0-49). This program is also used for VRS Waiting Message.

➻ 22-14-05 : VRS Delayed Message for IRG, 2nd Waiting Message Sending CountFor each Ring Group, set the number of times the first message will be played (0-255). This program is also used for VRS Waiting Message.

➻ 22-14-06 : VRS Delayed Message for IRG, Tone Kind at Message IntervalFor each Ring Group, determine what the caller will hear between messages (0=ring back tone, 1=MOH, 2=BGM). This program is also used for VRS Waiting Message.

➻ 22-14-07 : VRS Delayed Message for IRG, Disconnect TimeFor each Ring Group, set how long the UX5000 will wait after playing the VRS message before disconnecting the call. To prevent the call from disconnecting, set this option to “0”. This program is also used for VRS Waiting Message.

➻ 22-15-01 : VRS Waiting Message for Department Group, 1st Waiting Message Start TimeFor each Department Group, set how long the UX5000 waits before playing the first message (0-64800 seconds). This program is also used for VRS Waiting Message.

➻ 22-15-02 : VRS Waiting Message for Department Group, 1st Waiting Message NumberFor each Department Group, select the message number to be played as the first message (0-49). This program is also used for VRS Waiting Message.

➻ 22-15-03 : VRS Waiting Message for Department Group, 1st Waiting Message Sending CountFor each Department Group, set the number of times the first message will be played (0-255). This program is also used for VRS Waiting Message.

➻ 22-15-04 : VRS Waiting Message for Department Group, 2nd Waiting Message NumberFor each Department Group, select the message number to be played as the second message (0-49). This program is also used for VRS Waiting Message.

➻ 22-15-05 : VRS Waiting Message for Department Group, 2nd Waiting Message Sending CountFor each Department Group, set the number of times the first message will be played (0-255). This program is also used for VRS Waiting Message.

➻ 22-15-06 : VRS Waiting Message for Department Group, Tone Kind at Message IntervalFor each Department Group, determine what the caller will hear between messages (0=ring back tone, 1=MOH, 2=BGM). This program is also used for VRS Waiting Message.

➻ 22-15-07 : VRS Waiting Message for Department Group, Disconnect TimeFor each Department Group, set how long the UX5000 will wait after playing the VRS mes-sage before disconnecting the call (0-64800 seconds). To prevent the call from disconnecting, set this option to “0”. This program is also used for VRS Waiting Message.

➻ 24-02-03 : System Options for Transfer - Delayed Call Forwarding TimeSet how long a terminal will ring before the call reroutes to the programmed destination with Personal Greeting options 2 or 6 enabled or with Call Attendant defined.

➻ 25-02-01 : VRS/DISA VRS MessageFor each Night Service mode, enter 1 at the “Talkie” prompt if trunk should be automatically answered by VRS and the message number the caller should hear (1-100).



➻ 25-03-01 : VRS/DISA Transfer Ring Group With Incorrect DialingSet the destination that Automated Attendant (OPA) calls ring if the OPA caller dials an incor-rect extension number. This also sets the options for DISA calls. The UX5000 allows Ring Groups, In-Skin/External Voice Mail, Centralized Voice Mail or Disconnect=0.➪ Ring Groups: 1-100, 102=In-Skin/External Voice Mail, 103=Centralized Voice Mail

➻ 25-04-01 : VRS/DISA Transfer Ring Group With No Answer/BusySet the destination that Automated Attendant calls ring if the caller dials an extension that doesn’t answer or is busy. This also sets the options for DISA calls and the VRS Call Atten-dant. If Program 25-06-01 is set to "104" (transfer to ring group), the destination ring group is defined in this option. The UX5000 allows Ring Groups, In-Skin/External Voice Mail, Central-ized Voice Mail or Disconnect=0.➪ Ring Groups: 1-100, 102=In-Skin/External Voice Mail, 103=Centralized Voice Mail

➻ 25-05-01 : VRS/DISA Error Message AssignmentFor each trunk that will be answered by the VRS, enter the VRS message (1-100) the outside caller hears if they dial incorrectly after answer. If you enter 0, the call reroutes according to Program 25-03 and Program 25-04. Make one entry for each Night Service mode.

➻ 25-06-01 : VRS/DISA One-Digit Code Attendant Setup - Next Attendant Message NumberSet up single digit dialing for Automated Attendant callers. For each VRS Message pro-grammed to answer outside calls (see Program 25-02-01), specify the digit the Automated Attendant caller dials (1-12, where 10=0, 11=*, 12=#, 101 = Voice Mail, 104 = Transfer to Ring Group (destination defined in Program 25-04-01), 105 = Dial Another Extension). (Keep in mind that if you assign destinations to digits 3 and 4, outside callers will not be able to dial extensions.).Options 101, 104, and 105 can only be used with the Call Attendant feature.These options should be entered as the "MSG" number and no "Destination" entry is required.

➻ 25-06-02 : VRS/DISA One-Digit Code Attendant Setup - Destination NumberSet up single digit dialing for Automated Attendant callers. For each VRS Message pro-grammed to answer outside calls (see Program 25-02-01), specify the destination reached (four digits maximum) when the caller dials the single digit code.

➻ 25-07-02 : System Timers for VRS/DISA - VRS/DISA No Answer TimeIf an Automated Attendant caller dials an extension that doesn’t answer, the call will wait this interval before rerouting to the Ring Group specified in Program 25-03 and 25-04. This set-ting also affects unanswered DISA calls.

➻ 25-07-03: System Timers for VRS/DISA - Disconnect after VRS/DISA Re-Transfer to IRGSet the timer for disconnecting a call after it is re-transferred to a ring group by VRS/DISA.

➻ 25-13-01 : System Option for DISA - VRS PasswordEnter the password DISA callers must dial before the UX5000 will allow them to record, lis-ten to or erase VRS messages.

➻ 31-02-01 : Internal Paging Group Assignment - Internal Paging Group NumberWhen using Park and Page, assign extensions to Internal Paging Zones. An extension must be assigned to a 2-digit zone in order to access any of the 2-digit zones.➪ Internal Page Zones: 0, 1-9, 00, 01-64

➻ 31-04-01 : External Paging Zone GroupWhen using Park and Page, assign each External Paging Zone to an External Paging Group (1-8) used for accessing the zone.➪ External Paging Zone: 1-9

➻ 31-07-01 : Combined Paging AssignmentsWhen using Park and Page, for each External Paging Zone, assign a corresponding Internal Zone for Combined Paging.➪ External Paging Zone: 1-9, 0 for All Call



➻ 40-07-01 : Voice Prompt Language Assignment for VRSSelect the language to be used for the VRS (default=1, English). Although the UX5000 allows this option to be changed in programming, the language will only change if the daughter board has the firmware which provides the newly selected language.

➻ 40-10-01 : Voice Announcement Service Option - VAU Fixed MessageEnable (1) or disable (0) the UX5000’s ability to play the fixed VRS messages (such as “You have a message.”).

➻ 40-10-02 : Voice Announcement Service Option - General Message NumberEnter the number of the VRS message you want to use for the General Message (001-100). The message you select should not be used as a VRS message.

➻ 40-10-03 : Voice Announcement Service Option - VRS No Answer DestinationWhen all VRS ports are busy, incoming DILs and DISA calls wait for the VRS No-Answer Time (Program 40-10-04) and then ring the VRS No Answer Destination Ring Group.

➻ 40-10-04 : Voice Announcement Service Option - VRS No-Answer TimeIf an extension has Personal Greeting enabled and all VRS ports are busy, a DIL or DISA call to the extension will wait this interval for a VRS port to become free. If a VRS port is still not available, the call will ring the VRS No Answer Destination set in Program 40-10-03.

➻ 40-10-05 : Voice Announcement Service Option - Park and Page Repeat TimerIf a Park and Page is not picked up within this interval, the Paging announcement repeats.

➻ 40-10-08 : Voice Announcement Service Option - Busy Call Attendant MessageDefine the Call Attendant message number (0=no message, 001-100= message number) to be heard when a called extension is busy. This is used when setting the option system-wide. (Pro-gram 15-01-08 is not used.)

➻ 40-10-09 : Voice Announcement Service Option - No Answer Call Attendant MessageDefine the Call Attendant message number (0=no message, 001-100= message number) to be heard when a called extension does not answer. This is used when setting the option sys-tem-wide. (Program 15-01-09 is not used.)

➻ 40-11-01 : Pre-Amble Message AssignmentFor each trunk that should have the 900 Preamble option, enter the number of the VRS mes-sage (1-100) that is your recorded preamble message. Enter 0 for no preamble.

Related FeaturesTransfer

Transferred calls on DISA, DID, DIL, ISDN trunks, or from the VRS can display the reason a call is being transferred (Call Forward, Busy, No Answer, or DND).

Voice MailPark and Page and Personal Greeting can also be programmed in the VRS.

OperationVRS MESSAGES

To record a VRS message:

1. Press idle CALL key.OR

At a single line terminal, lift handset.

2. Dial 116.

3. Dial 7 (Record).



4. Dial the VRS message number you want to record (001-100).

5. When you hear, “Please start recording” followed by a beep, record your message.Normally, your message cannot exceed 120 seconds. If you hear, “Recording finished,”

you have exceeded the allowed message length.

6. Press # to end recordingOR

Hang up to save the message.

To listen to a previously recorded VRS message:



2. Dial 116.

3. Dial 5 (Listen).

4. Dial the VRS message number to which you want to listen (001-100).You’ll hear the previously recorded message. If you hear a fast busy instead, there is no

previous message recorded.

5. Press # to hear the message again.OR

To hear another message, press 5 and then enter the message number (001-100).OR

Hang up.

To erase a previously recorded VRS message:



2. Dial 116.

3. Dial 3 (Erase).

4. Dial the number of the VRS message you want to erase (001-100).

5. Press HOLD (keyset only) to cancel the procedure without erasing (and return to step 3).OR

Hang up to erase the message.

To record, listen to or erase a VRS message if you call in using DISA:

1. Place call to the UX5000.

2. After the UX5000 answers, dial the DISA password (normally 000000).

3. Dial 116 and the VRS password.

4. Dial the function you want.7 = Record5 = Listen 3 = Erase

5. Dial the message number (001-100), record the message and press # to end recording.If you dialed 7 to record, you can dial # to listen to the message you just recorded.If you dialed 5 to listen, you can dial 5 and the message number to hear it again or if

you want to Record, listen to or erase another message, go back to step 4.



CALL ATTENDANT

Using Call Attendant When Busy - Defined for the UX5000

Program 40-10-08 must be defined with a message number (001-100).

1. An incoming VRS/DISA trunk call rings the UX5000.

2. The caller hears the main greeting message and dials an extension number.

3. The dialed extension user is on a call and the outside caller hears the defined busy message.

4. The caller can then dial one of the options provided (Program 25-06-01).For example, Program 25-06-01 can be set up as:

Dial 1 = 0 (Program 25-06-02 is then checked for the destination)Dial 2 = 101 (leave a voice mail message for the called extension)Dial 3 = 105 (the caller can then dial another extension number)Dial 4 = 104 (the caller is transferred to the ring group defined in Program 25-04-01)Dial 5 = 01 (set up as the main VRS greeting - the outside caller will then

be returned to the main greeting)

Using Call Attendant When Busy - Defined for the Extension

Program 15-01-08 must be defined with a message number (001-100) and Program 40-10-08 must be set to "0". The option is then enabled using the Programmable Function Key (94) or Service Code.

1. The user enables the Call Attendant feature by pressing the Call Attendant Programmable Function key (PGM 15-07 or SC 851: 94) or dials the service code for the Busy or No Answer function (Program 11-11-59 [busy] and 11-11-60 [no answer]) and dialing 1 to set (or 0 to cancel).

Both service codes can be set to provide the Call Attendant for both Busy and No Answer calls.



4. The dialed extension user is on a call and the outside caller hears the defined busy message.



be returned to the main greeting).



Using Call Attendant When Not Answered - Defined for the UX5000

For the UX5000, Program 40-10-09 must be defined with a message number (001-100).



3. The dialed extension user does not answer the call and the outside caller hears the defined busy message.




Using Call Attendant When Not Answered - Defined for the Extension

For an extension, Program 15-01-09 must be defined with a message number (001-100) and Program 40-10-09 must be set to "0". The option is then enabled using the Programmable Function Key (94) or Service Code.

1. The user enables the Call Attendant feature by pressing the Call Attendant Programmable Function key (PGM 15-07 or SC 851: 94) or dials the service code for the Busy or No Answer function (Program 11-11-59 [busy] and 11-11-60 [no answer]) and dialing 1 to set (or 0 to cancel).

Both service codes can be set to provide the Call Attendant for both Busy and No Answer calls.



4. The dialed extension user does not answer the call and the outside caller hears the defined busy message.






GENERAL MESSAGE

To listen to the General Message:

Keyset OnlyYour MW LED flashes when there is a new General Message. A voice message period-

ically reminds you.

1. Do not lift the handset or press CALL.

2. Dial 4 (General). OR

1. At lift the handset and dial 111.You will hear the General Message.Normally, your MW LED goes out. If it continues to flash, you have unanswered “Mes-

sage Waiting” requests or new messages in your “Voice Mail” mailbox.

To record, listen to or erase the General Message:


At single line terminal, lift handset.

2. Dial 112.

3. Dial the function you want.7 = Record5 = Listen3 = Erase

If you dialed 7 to record, press # to end the recording.If you dialed 5 to listen, you can dial 5 to listen to the message again.To Record the General Message again, go back to step 1.If you dialed 3 to erase the General Message, you must go to step 4 (hang up). To

cancel without erasing on a keyset, press HOLD instead and go back to step 1.

4. Hang up when you are done.



PERSONAL GREETING

To enable a Personal Greeting:

1. Press idle CALL key (or lift handset at SLT) and dial *4.OR

Press Call Forwarding (Device) key (PGM 15-07 or SC 851: 17).

2. Dial 7 + When you hear, “Start recording at the tone and press the # key when you are done.” record your Personal Greeting.

If you already have Personal Greeting or Park and Page set up, you can dial:7 to re-record5 to listen (then # to listen again)3 to erase (then optionally HOLD to cancel the erase)

3. Dial # + Personal Greeting condition:2 = Busy or not answered4 = Immediate6 = Not answered

4. Dial the destination to receive your calls. The destination can be:- A co-worker’s extension- Your Voice Mailbox (by dialing the Voice Mail master number)- Off-premise via Common Abbreviated Dialing (by entering #2 + bin)- Greeting without forwarding so caller hears busy (by entering your extension number)

You cannot forward to a Department Group pilot number.

5. Dial Personal Greeting type:2 = All calls3 = Outside calls only

6. Press SPK to hang up (or hang up at SLT).Your DND or Call Forwarding (Device) Programmable Function Key flashes when

Call Forwarding is activated.

To cancel your Personal Greeting:

1. Press idle CALL key (or lift handset at SLT).

2. Dial *4 7 + 3.

3. Press SPK to hang up (or hang up at SLT).



PARK AND PAGE

To have the system Page you when you have a call:

1. Press idle CALL key (or lift handset at SLT) and dial *4.OR

Press Call Forwarding (Device) key (PGM15-07 or SC 851: 17).

2. Dial 7 + When you hear, “Start recording at the tone and press the # key when you are done.,” record your Personal Greeting. Then press #.

If you already have Park and Page or Personal Greeting set up, you can dial:7 to re-record5 to listen (then # again to listen again)3 to erase (the optionally HOLD to cancel the erase)

3. Press 7.

4. When you hear, “Start recording at the tone and press the # key when you are done.,” record your Page.

5. Dial # + Dial the Page Zone that should broadcast your announcement.For example, for Internal Zone 1 dial 801 + 1. Or, for Combined Paging Zone 1 dial *1

+ 1.

6. Dial Park and Page type:2 = All calls3 = Outside calls only

7. Press SPK to hang up (or hang up at SLT).Your DND or Call Forwarding (Device) Programmable Function Key flashes when

Call Forwarding is activated.

To pick up your Park and Page:


2. Dial ** + your extension number.

To cancel your Park and Page:


2. Dial *4 73.

3. Press SPK to hang up (or hang up at SLT).



TIME, DATE AND STATION NUMBER CHECK

To check the extension number of any keyset:

1. Do not lift the handset or press idle CALL key.

2. Dial 6 for extension Number.

To check the UX5000 time and date from any keyset extension:

1. Do not lift the handset or press idle CALL key.

2. Dial 8 for Time and date.

900 PREAMBLE

To answer a 900 Preamble call:

1. Answer the ringing call.The line key turns solid red as the UX5000 plays the preamble to the caller.

2. When you hear two beeps and the line key turns green, converse with the caller.

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