Sec 2.5: CONTINUITY. Study continuity at x = 4 Sec 2.5: CONTINUITY Study continuity at x = 2.
Voice Recovery Service TM And VoiceCast Emergency Notification System TM Brought to you by:...
Transcript of Voice Recovery Service TM And VoiceCast Emergency Notification System TM Brought to you by:...
Voice Recovery ServiceTM
And VoiceCast Emergency Notification SystemTM
Brought to you by: TechnologyUS – Business Continuity Solutions
www.TechnologyUS.com
Business Continuity Solutions for All Organizations
CONFIDENTIAL
TechnologyUS – Telecom Recovery Solutions
Voice Recovery ServiceTM
Rapid recovery from Disasters, Business Disruption Events (BDE’s) and Telecom outages for incoming calls
Quickly regain complete control of incoming Voice and Fax calls during an event
No hardware or software to purchase and does require you to change telco carriers
CONFIDENTIAL
Additional TechnologyUS Solutions …
VoiceCast – mass notification with voice, SMS/text, or email messages
Toll-Free Emergency Info Hotline – critical info, instructions, reassurance
Emergency Conferencing / Boomerang – collaborate anywhere, any time
Fax Recovery ServiceTM – receive faxes during and after outage/disaster
And More…
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Telecom Recovery Service - Includes:
Comprehensive custom Emergency Communications Plan (ECP)
Fully Documented with TR solution diagrams
Consulting, Engineering, 24x7x365 Support
Hard & Soft copies of the custom ECP Plan
Laminated Instant Re-routeTM pocket cards
TechnologyUS – BCS (Business Continuity Solutions) Portal – with always on Microsoft OWA (Outlook Web Access) e-mail & storage
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What Does Down-time Cost You?
Image / Reputation
Loss of Productivity
Service Obligations
Health & Safety
Compliance
Lost Revenue
Opportunity Cost
Lost Customers
Liability
Your Job
Joint Commission (JCAHO)
New Emergency Management Standards
Effective January 1, 2008
Communication is listed #1 on page 1.
June 15, 2006
Joint Release from:
Federal Reserve
FDIC
NCUA
Office of Comptroller of Currency
Office of Thrift Supervision
Conf. of State Bank Supervisors
Communications outages is the first point on the list.
1970 1975 1980 1985 1990 1995 2000 2004
Droughts Floods Earthquakes
Epidemics Slides Volcanic eruptions
Wild fires Wind Storms Insect infestation
Source: EM-DAT : The OFDA/CRED International Disaster Databasehttp://www.em-dat.net, UCL - Brussels, Belgium
Uh-oh…
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The D.I.R.T. Report
In 2004, an estimated 675,000 excavation accidents in the U.S. damaged underground cables or pipelines.
27.5% (185,000) of the accidents damaged telecommunications facilities.
Telecommunication accidents / incidents per day - 506 averaged over one year
— December, 2005 Common Ground Alliance (CGA) D.I.R.T Report
© 2005, Common Ground Alliance, all rights reserved
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Causes of Disaster Events
1. Building Fire
2. Area or Building Flood
3. Earthquakes
4. Tornados
5. Hurricanes
6. Terrorist Acts
7. Bombings
8. Plane Crash
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Causes of Business Disruption Events (BDE’s)
1. Teleco / Carrier Failures – circuits, equipment, software, impacted or failed call routing
2. Telco Cable / Fiber Cut - impacts Telecom, Data networking, Internet access
3. Internet Outage – impacts e-mail, company website, e-commerce site, internet access, VPN access, VoIP networking
4. Utility Power Outage / Failure
5. Utility Regional Power Grid event
6. Utility Rolling Blackouts
7. Power Brownouts & Surges
8. Lighting strikes
9. Equipment Failures – UPS, Telephone system, Voicemail system, Router, Networking systems, Servers – e-mail, web, applications
10. Software Corruption / Failure – hard drive failures, data corruption, viruses
11. Software Viruses & Malware
12. Computer Hackers – Internal & External
13. HVAC Failure – Computer room environment issues due to excessive heat
14. Broken or Backed-up Pipes – Water, Fire Sprinklers & Sewer
15. Area Events & Disasters – Earthquake, Wildfires, Adjacent building fire, Flood, Riots, Shootings, Bomb Threats, Forced Mandatory Evacuations
16. Transportation Disruptions – Bridge / Overpass collapse, Train Derailment, Subway / Metro events – Terrorist acts
17. Pandemic Events
18. Chemical Spills
19. HAZMAT events - Hazardous Waste Exposure / Spills
20. Extreme Weather Events – Blizzard, Snow storm, Ice storm, Heavy rains, High winds
21. Building Collapse / Structural Damage
22. Theft / Break-in / Vandalism
23. Disgruntled Current or Ex Employee
24. Human Error
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Typical Causes of Telecom Outages
Power outage Telco Circuit failure
Equipment failure Cable / Fiber cut
System upgrade
Technician mistake
Water damage
And many other BDE’s (Business Disruption Events)
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The Phones Are Out… Now What?
1. Outbound calls & faxes2. Inbound calls & faxes
You have two problems:
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Existing Solutions …
The Phones Are Down… Now What?
Cell phones Satellite phones Radios Pagers
Calling tree E-mail Notification System GETS/WPS
… for Outbound recovery
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Existing Solutions for Inbound:
The Phones Are Out… Now What?
1. “Call your Vendor / Carrier and Wait for a callback”
2. “Go it alone by planning for Disasters / BDE’s”
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Equipment failure:
Power failure:
Cable cuts:
Disasters/evacuations:
The Phones Are Out… Now What?
“Go it alone” solutions:
Backup systems
UPS / generator
SONET / Fiber ring
Alternate / Hot site
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New & Existing Solutions for Inbound:
The Phones Are Out… Now What?
1. “Call your Vendor / Carrier and Wait for a callback”
2. “Go it alone by planning for Disasters / BDE’s”
3. Telecom Recovery Solution (new comprehensive solution)
CONFIDENTIAL
A Powerful Virtual backup phone system
Off-site, in another region / geography (Salt Lake City, UT & Dallas, TX)
Pre-configured, always ready to answer
Located in Data Centers with - Redundant power, Internet, multiple fiber routes & carriers
Controlled remotely via a secure Web portal
The Total Solution for Instant Recovery!
Telecom Recovery Service:
The Phones Are Out… Now What?Now you have a comprehensive Solution!
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Voice Recovery ServiceTM
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Voice Recovery ServiceTM with Cellular Gateway Solution
Telephone SystemKey / PBX / VoIP
Analog / Digital / VoIP / Wirelessphones
Cellular Gateway SystemCDMA / GSM options
T-1 or Analog interconnectionInbound and Outbound calls
Up to 24 lines per Gateway
Master Antenna
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Voice Recovery ServiceTM with Cellular Gateway Solution & WPS
Telephone SystemKey / PBX / VoIP
Analog / Digital / VoIP / Wirelessphones
Cellular Gateway SystemCDMA / GSM options
T-1 or Analog interconnectionInbound and Outbound calls
Up to 24 lines per Gateway
Master Antenna
Voice Recovery Service supports WPS – Wireless Priority Service for Priority call routing during regional Disasters or Events from pre-authorized Cellular Gateways and Cell phones
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Voice Recovery ServiceTM
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What’s Your Plan? – Let us Demonstrate an ECP for you
Sample Telecom Recovery package:
Emergency Communications Plan
Diagrams
Live demonstration of a Voice Recovery Plan in the Web Call ControllerTM
Discuss included modules
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Web Call ControllerTM
(Live Demonstration)
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What impact would it have on your organization if you couldn’t answer your
calls or receive faxes for…
2 hours?
A full day?
Several days?
What would it cost your organization?
How would it expose your organization?
What Does Down-time Cost You?
CONFIDENTIAL
How’s Your Crystal Ball?
By far, the most important advantages of the TechnologyUS - Telecom Recovery Solutions
are…
COMPLETE CONTROL & FLEXIBILITY
No one can predict what kind of Business Disruption Event, Outage or Disaster will occur, what or who will be available for you to utilize for recovery during the Business Disruption Event.
CONFIDENTIAL
TechnologyUS – Telecom Recovery Solution Key Benefits
Instantly regain control of inbound calls Minimize embarrassment & cost of outages
Mass-Notification & Toll-Free Hotline Keep people informed, safe & aware
Support before, during & after outages Help is always available 24x7x365
Emergency Communications Plan – Satisfy any compliance requirements and actually have a plan to protect your organization
Thank You.
Please contact your sales representative for more information.
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Uses for VoiceCast
Power outages
Contamination announcements
Service interruption notifications
Product recall
Robbery notifications
School closings
Staff announcements
“Have a great weekend!”
Team/Parent updates
Surveying & polling
Volunteer notifications
Amber Alerts
Community warnings
Employee roll-call
Emergency staffing
Natural disasters
Site closures
Weather warnings
Security breaches
Equipment malfunctions
I.T. outage notification
Planned downtime
Overdue notifications
Employee mobilization
Epidemic alerts
Mass casualty alert
Evacuations
Change-in-plans announcements
Congratulatory announcements
Terrorist threats
Flood warnings
Storm warnings
Fire drills
HAZMAT/chemical spills
Fire warnings
Personnel scheduling
Financial market alerts
NASD 3510 notifications
Locate something lost
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Toll-Free Emergency Information HotlineTM
An always available toll-free hotline to hear up-to-date information, access company resources or
leave messages during a Business Disruption Event or Emergency.
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XX Ports (XX connected calls) XXXX free monthly minutes X Locations Ports & Minutes shared between
locations Emergency Communications
Plan 24x7x365 Support TechnologyUS - BCS Portal
with Outlook Web Access e-mail
Instant Re-routeTM
Web Call ControllerTM
VoiceCast Notification Emergency Hotline Conference Bridge Boomerang, Faxmail,
Voicemail, more… Carrier Coordination &
Management services
TechnologyUS – Telecom Recovery Solutions Voice Recovery ServiceTM – Protection Plan
Monthly, per Location: $XXX
One-time, per Location: $XXX
CONFIDENTIAL
No declaration / activation fees or charges
Protect unlimited phone numbers
Unlimited directory size / virtual extensions
Unlimited voicemail boxes & storage
Unlimited sub-menus with flexible options
Consulting, Engineering, 24x7x365 support
Carrier Coordination & Management Services
TechnologyUS - Business Continuity Solutions
TechnologyUS – Telecom Recovery Solutions Voice Recovery ServiceTM – Benefits
CONFIDENTIAL
The Total Solution for
Instant Telecom RecoveryAny Time… Any Where…
www.TechnologyUS.com
Brought to you by: TechnologyUS – Business Continuity Solutions
TechnologyUS – Telecom Recovery Solutions