Vodafone + ShowKit Mobile App Concept Drawings

Vodafone CustomerThe Vodafone Customer logs into his mobile app, and taps

on “support”.

Vodafone CustomerThe Vodafone Customer taps “start live video chat” button

and initiates a call with a Vodafone support agent.

Vodafone AgentThe Vodafone agent is logged

into her account and is available to accept calls.

Vodafone CustomerIf the Customer asks the Agent

questions about his account, both are able to see what is being discussed.

Vodafone AgentThe Agent now sees what the Customer

sees, and can talk via video chat. The Agent can also navigate the Customer’s screen.

Vodafone CustomerAnd the Agent’s drawing instantly appears on the customer’s screen.

Vodafone AgentHere, the Agent circles and draws on the

screen using the “draw” tool.

Vodafone AgentAll aspects of the Agent’s portal can

be customized by Vodafone, including the drawing features and video

preferences.

Vodafone CustomerThe same is true for the

ShowKit experience inside the Customer’s Vodafone app.

Call buttons, the position/size of the video viewer, and the overall user experience are completely customizable.

Questions? For questions or technical assistance, please contact support@showkit.com