VoIP BASED VoIP BASED PREDICTIVE DIALERPREDICTIVE DIALER

AMBRISH PANDEYAMBRISH PANDEY

HIMANSHU HIMANSHU AWASTHIAWASTHI

PRESENTED BY :-

AN ITRODUCTION TO VoIPAN ITRODUCTION TO VoIP

VoIP is also known asVoIP is also known as IP IP TelephonyTelephony, , Internet telephonyInternet telephony, , Broadband Broadband telephonytelephony, , Broadband PhoneBroadband Phone and and Voice over Broadband.Voice over Broadband.

Voice over Internet ProtocolVoice over Internet Protocol is the is the routing of voice conversations over the routing of voice conversations over the Internet or through any other IP-based Internet or through any other IP-based network.network.

HOW VoIP WORKSHOW VoIP WORKS VoIP services convert your voice into a digital signal that travels VoIP services convert your voice into a digital signal that travels

over the Internet.over the Internet.

If you are calling a regular phone number, the signal is If you are calling a regular phone number, the signal is converted to a regular telephone signal before it reaches the converted to a regular telephone signal before it reaches the destination. destination.

VoIP can allow you to make a call directly from a computer, a VoIP can allow you to make a call directly from a computer, a special VoIP phone, or a traditional phone connected to a special VoIP phone, or a traditional phone connected to a special adapter. special adapter.

Incoming phone calls can be automatically routed to your VoIP Incoming phone calls can be automatically routed to your VoIP phone, regardless of where you are connected to the network. phone, regardless of where you are connected to the network.

VoIP NETWORK DIAGRAMVoIP NETWORK DIAGRAM

VoIP CHALLANGESVoIP CHALLANGES Delay/Network Latency. Delay/Network Latency.

Packet loss.Packet loss. Jitter. Jitter.

Echo.Echo.

Security. Security.

FEATURESFEATURES

VoIP allows users to travel anywhere in the world VoIP allows users to travel anywhere in the world and still make and receive phone calls.and still make and receive phone calls.

Subscribers of phone-line replacement services Subscribers of phone-line replacement services can make and receive local phone calls can make and receive local phone calls regardless of their location. regardless of their location.

Specialized mobile VoIP services enable users to Specialized mobile VoIP services enable users to talk over internet protocol and use VoIP based talk over internet protocol and use VoIP based Instant Messenger services.Instant Messenger services.

VoIP phones can integrate with other services VoIP phones can integrate with other services available over the Internet, including video available over the Internet, including video conversation, message or data file exchange in conversation, message or data file exchange in parallel with the conversation, audio parallel with the conversation, audio conferencing, managing address books and conferencing, managing address books and passing information about whether others (e.g. passing information about whether others (e.g. friends or colleagues) are available online to friends or colleagues) are available online to interested parties. interested parties.

DRAWBACKS OF VoIPDRAWBACKS OF VoIP

Internet connection requirement. Internet connection requirement.

Difficulty with sending faxes.Difficulty with sending faxes.

Power outages.Power outages.

PREDICTIVE DIALERPREDICTIVE DIALER

Predictive dialers are widely used in Predictive dialers are widely used in call centerscall centers..

A A predictive dialerpredictive dialer is a computerized is a computerized system that automatically dials batches of system that automatically dials batches of telephone numberstelephone numbers for connection to for connection to agents assigned to sales or other agents assigned to sales or other outbound campaigns. outbound campaigns.

HOW DIALER WORKSHOW DIALER WORKS The predictive dialer exhibits predictive behavior The predictive dialer exhibits predictive behavior

when it has more call attempts (dials) when it has more call attempts (dials) outstanding than it has agents that are already outstanding than it has agents that are already available to handle calls.available to handle calls.

The predictive dialing happens when the The predictive dialing happens when the predictive dialer predictive dialer dials aheaddials ahead of the agents of the agents becoming available or when the predictive dialer becoming available or when the predictive dialer matchesmatches a forecast number of available agents a forecast number of available agents with a forecast number of available called parties. with a forecast number of available called parties.

The matching and dialing ahead perspectives The matching and dialing ahead perspectives provide the large increases in dial rates and provide the large increases in dial rates and agent productivity.agent productivity.

BENIFITS

BUSINESS BENEFITSBUSINESS BENEFITS

Before manually dialing each call, operators Before manually dialing each call, operators spend time reviewing paper records or computer spend time reviewing paper records or computer terminal screens, selecting the person to be terminal screens, selecting the person to be called, finding the phone number, dialing the called, finding the phone number, dialing the number , listening to the ring, listening to the number , listening to the ring, listening to the phone company intercepts, busy signals and phone company intercepts, busy signals and answering machines.answering machines.

Operators also spend time updating information Operators also spend time updating information after the call. after the call.

Comparison Of Manual Dialing And Predictive Comparison Of Manual Dialing And Predictive DialingDialing

DIALER NETWORK DIAGRAM

CONCLUSIONCONCLUSION

PRODUCTIVITY INCREASES OF PRODUCTIVITY INCREASES OF

200% TO 300% WHEN USING200% TO 300% WHEN USING

PREDICTIVE DIALER.PREDICTIVE DIALER.

REFRENCESREFRENCES

www.accruindia.comwww.accruindia.com

www.wekipedia.comwww.wekipedia.com

Computer Networks By Andrew S. Computer Networks By Andrew S. Tanenbaum.Tanenbaum.

Data Communication By William Stallin.Data Communication By William Stallin.

THANK YOUTHANK YOU

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