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Vivian Wilson 1504 Metropolitan Ave • Bronx, NY 10462 • 1-347-851-5533/ 646-671-7563 • vwilson8@verizon.net

Qualifications

Compassionate -Master-level professional, with 10 years’ experience working with special need populations. Goal driven, career-oriented, dynamic leadership and client centered services. Areas of focus include mental health, homelessness, substance abuse, HIV/AIDS and trauma. Advanced computer skills, AWARDS, DHS Cares, Microsoft applications, and excel.

Professional Experience

Housing Bridge Neighborhood Residence 04/14-PresentFamily Shelter –census (185 families’ w/ children)Director of Social Services

Manage social service staff. Provide initial contact interviews with families referred to the shelter by DHS.

Provide crisis intervention services to residents. Supervise staff and provide support. Provide supervision (individual and group) to social service staff, recruit and train social

service staff, provide direct services to clients as needed; may include case coverage in staff absence.

Review client records to ensure contractual compliance. Monitor appropriateness, timeliness and accuracy of clients’ independent living plan

(ILP). Ensure program is compliant with contracts requirements, agency’s goals and the timely

submission of unit’s statistical data and reports to funders in coordination with the shelter director.

Assist in the development of program activities for residents that include weekly support groups and recreational activities.

Conduct bi-weekly orientation meetings to new residents. Supervise interns and volunteers, as appropriate, for program activities. Conduct telephone intakes/ interviews on client referrals to program. Collaborate with shelter director and other program coordinators in the development of

integrated programming. Assume on-call responsibilities on a rotating basis. Maintain and update unit’s resource database. Perform related tasks as requested.

Bushwick Economic Development Corp 10/12 -04/14Bedco Bronx Cluster Family ShelterProgram Director

Oversight of 300 scattered apartments ensuring administrative, contract, budgetary, clinical and programmatic responsibilities are met and properly documented.

Take part in overall policy/ program planning and be responsible for implementing and monitoring those policies/ procedures required by DHS as well as internal policies.

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Supervise and coordinate the delivery of and access to services including counseling, mental health, substance abuse, medical and entitlements to program participants.

Supervise the case management staff and counsel staff to ensure accurate records, timely reports, and adherence to all funding and agency regulation is being met in a timely manner.

Conducted team meetings, scheduled case conferences, and in-serviced staff as needed to develop team approaches and provide quality services.

Oversaw preparation for all audits and formulated all reports. On-call 24/7 for emergencies.

Care for the Homeless 01/10 – 10/12 Susan’s Place Women’s Shelter

Clinical Supervisor

Provided supervision, training and guidance to five case managers and interns. Participated in the interview process for new hires and provided orientation. Oversaw the intake process for new clients and assigned caseloads. Review comprehensive psychosocial assessments developed by social service staff to

ensure accurate completion and promote identified goals. Ensured that clinical team completed HRA2010E and gathered needed documents to

support housing placement. Oversaw the facilitation of clinical, educational, supportive and/or recreation groups

conducted by social service staff. Provide crisis intervention and utilize non-violent conflict resolution techniques to deter

conflicts among clients. Conduct regular chart audits to support quality assurance practices. Assess and oversee client matters that warrant emergency response services and

represent the agency in communicating to EMS, NYPD, FDNY to effectively communicate clients’ clinical needs and issue of concern.

Directly collaborate with on-site medical staff to schedule appointments and address client needs.

Point person for hospital discharges, collaborated with social workers and ensured that all medications and follow up appointments were in place.

Monitored medication MARS sheets for medication adherence and conference with non-compliant clients to prevent de-compensating.

Perform other duties as directed by management.

Bowery Residence Committee 01/08-01/10Women’s ResidenceClinical Supervisor

Provided direct clinical supervision to (3) case managers, (2) housing specialist, and (1) MICA specialist and scheduled trainings as needed.

Provided individual counseling to residents’ concerning mental health and substance abuse issues.

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Ensured that DHS statistics are compiled and submitted for review. Responsible for conducting case conferences, treatment plan reviews and maintenance

of established quality assurance procedures for charting purposes and related duties as assigned.

Responsible for attending bi-weekly next step case conferences with DHS and clinical staff.

Western United 04/05-12/07

Scattered Site II ProgramProgram Director

Managed and direct Scatter Site II housing program for those living with HIV/AIDS and reports to the Chief Program Officer.

Ensured that 75 HASA clients are placed in affordable, clean and safe client leased apartments each fiscal year and that 20 cases remain active at all times.

Provides weekly supervision to the program coordinator, housing developer and driver/ maintenance staff persons.

Actively participates in development and implementation of program policies and procedures ensuring contract compliance with standards set by the agency.

Ensures that all contract reports are completed accurately and submitted in a timely manner.

Ensures accuracy and submission of all fiscal/L23 reports in a timely manner as required. Regularly reviews variance reports and follow all fiscal procedures. Participates in the

planning and implementation of the budget with director of finance. Oversees petty cash and monitor all transactions.

Participates in the incident review committee. Attends monthly community board meetings, HASA meetings and relevant collateral agency meetings.

Oversees that if need be clients are referred for medical, mental health and financial services when required.

Provides, creates and monitor all quality improvement systems to ensure that all chart documentation and contract requirements are up to date at all times.

Maintains program-staffing pattern. Monitors time and attendance, scheduling of staff, approve leave requests and prepare summaries for payroll processing.

Completes performance evaluation and in-service education training, in consultation with supervisor and HR manager recruits, trains, orients, promotes and disciplines staff.

Housing Works, Inc. 09/94-03/05Senior Case Manager

Working with clients’ living with HIV/AIDS

Education

Center for Credentialing & Education 7/2010Human Service Board Certified Practitioner (HS-BCP)

Professional Counseling Certificate 03/2010

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Capella University, Minneapolis, MN

MS Human Services 03/2008Capella University, Minneapolis, MNSpecialization in Human Services

BS Community & Human Services 08/2005Empire State College/UniversityNew York, NY

A.A.S. Public Admin. & Criminal Justice 06/2001Hostos Community CollegeBronx, New York

New York State (OASAS) 10/2013Credentialed Alcoholism & Substance Abuse Counselor (CASAC-T)