TEAM Universal accountability

Crucial Accountability Training

Crucial Accountability is a two-day training course that teaches a step-by-step process for learning how to hold others accountable to violated expectations in a way that solves problems while improving performance and execution. By learning how to talk about violated expectations, you’ll improve individual and team effectiveness.

What Does Crucial Accountability Training Teach?Crucial Accountability teaches participants how to:

• Hold anyone accountable, regardless of position or temperament.

• Determine the potential root causes of misaligned or bad behavior.

• Empower others by working together to diagnose and come up with solutions.

• Agree on a plan, follow up using good reporting practices, and manage new expectations.

What Kind of Results Can I Expect?When people can effectively step up to and discuss gaps in performance or expectations, it can have a number of positive consequences, including:

• Greater accountability and fewer missed deadlines

• Better one-on-one performance discussions

• Increased individual and team effectiveness

PERSONAL Self-directed change

Change Anything Training

Change Anything Training is a one-day course for solving individual behavior challenges. Individuals learn to recognize the personal, social, and environmental forces of influence currently working against them—and then turn them in their favor. Those equipped with these skills are four times more effective at starting good habits and stopping bad habits that lead to better results at work.

What does Change Anything Training teach?Change Anything teaches participants how to:

• Diagnose what’s keeping them stuck in the status quo.

• Create change plans that lead to desirable and lasting results.

• Translate performance feedback into action.

• Use six sources of influence to make individual change inevitable.

What Kind of Results Can I Expect?When people obtain the skills to design an effective individual change strategy, it can have a number of positive consequences, including:

• A more engaged workforce

• Innovative problem solving

• Increased employee productivity

INTERPERSONAL Open dialogue

Crucial Conversations Training

Crucial Conversations is a two-day course that teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics. By learning how to speak and be heard (and encouraging others to do the same), you’ll surface the best ideas, make the highest-quality decisions, and then act on your decisions with unity and commitment.

What Does Crucial Conversations Training Teach?Crucial Conversations teaches participants how to:

• Resolve individual and group disagreements.

• Build acceptance and overcome resistance.

• Speak persuasively, not abrasively.

• Foster teamwork and better decision making.

What Kind of Results Can I Expect?When people can discuss difficult workplace issues and make the best decisions, it can have a number of positive consequences, including:

• Greater efficiency

• Improved working relationships

• Increased employee satisfaction

ORGANIZATIONAL Influential leadership

Influencer Training

Influencer Training is a two-day leadership course that teaches proven strategies to drive rapid and sustainable behavior change for teams and organizations. By learning how to discover and counteract the complex web of forces underlying resistant organizational problems, you’ll be able to make change inevitable.

What Does Influencer Training Teach?Influencer teaches participants how to:

• Diagnose the causes behind any team or organizational problem.

• Rely less on formal authority to effectively motivate and enable others.

• Identify high-leverage behaviors that, if changed, will lead to desired results.

• Use six sources of influence to make organizational change inevitable.

What Kind of Results Can I Expect?Building an effective organizational influence strategy can

have a number of positive consequences, including:

• Successful team and organizational change initiatives

• Transformed corporate culture

• Reduction in errors and project failures

TrainingSolutions

The Key to Consistent Innovation & Superb Execution

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About VitalSmarts An innovator in corporate training and organizational performance, VitalSmarts helps teams and organizations achieve the results they care about most. With award-winning training products and New York Times bestselling books based on more than thirty years of ongoing research, VitalSmarts has trained more than one million people and helped more than three hundred of the Fortune 500 realize significant results using a proven method for driving rapid, sustainable, and measurable change in behaviors. www.vitalsmarts.com / 800-449-5989 or 1-801-765-9600.

VitalSmarts offers CEUs for its programs; contact your VitalSmarts representative for more details.

www.vitalsmarts.com 800.449.5989

Don’t Take Our Word for It …More than one million people and three hundred of the Fortune 500 companies have realized a direct connection between their successes and VitalSmarts training solutions. Here’s what a few of our clients are saying:

“Crucial Accountability gives leaders simple, effective tools to address tough problems and move to resolution.”

Quint Studer, CEO, Studer Group

“Influencing human behavior is one of the most difficult challenges faced by leaders. Influencer provides powerful insight into how to make behavior change that will last.”

Sidney Taurel, Former Chairman & CEO,

Eli Lilly and Company

“Whether you want to accelerate a career or energize a team, Change Anything provides a practical, fast way to dramatically improve results.”

George Okantey, Extension Educator, Purdue University

“The skills learned in Crucial Conversations have produced immediate and impactful results in the overall working relationships at all levels in our organization.”

Russ Ford, Vice President of Operations,

Lockheed Martin

Three Ways to Get Started Trainer Certification—Individuals or trainers from your organization become certified to teach the course to others within your company.

Public Workshop—You attend a prescheduled, public training workshop. To register, visit www.vitalsmarts.com.

In-house Training—One of our expert trainers delivers the program at a location you specify.

How Is the Training Delivered?VitalSmarts Training is delivered in either a classroom or a virtual setting. It can be trained over one to two consecutive days, or it can be spread out according to a schedule that best meets your organization’s needs. Each course includes original, award-winning videos, in-class practice, group participation, and real-life skill application.

The training courses provide a more thorough understanding and application of the skills taught in our four bestselling books, which are used as course companions.

Built-in Measurement VitalSmarts training products come with a free, built-in tool for measuring the impact of your training initiatives. This tool, called the Impact Cloud, captures both the qualitative and quantitative results your employees are achieving as they apply the skills learned in training. Find out more at www.vitalsmarts.com/impactcloud.

VitalSmarts Speakers Bureau

Whether you’re looking for a main-stage keynoter or small-group coach, we have a team of elite thought leaders who provide a unique mix of relevant research, entertainment, and proven application. Find out more at www.vitalsmarts.com/speakers

Why VitalSmarts?

VitalSmarts is founded on the principle that when you invest in your people, you enable your workforce to carry out every business practice more successfully.That’s because what lies between your organization’s lofty goals and the outcomes you desire is good old-fashioned human behavior. The good news is that when you’re able to address these challenges, your organization is able to both execute superbly and innovate consistently.

Our Unique Approach VitalSmarts has identified an innovative approach for enabling organizations to achieve new levels of performance by focusing on the human system, otherwise known as the Cultural Operating System.

Just as electronic devices need basic functions like input, output, data management, and so on, what basic human software do you need in order to execute flawlessly and innovate consistently over time?

Our research led us to four foundational skill sets that, when present across all levels of the organization, ensure things run smoothly and improve routinely. They are:

Personal level: Self-directed change

Interpersonal level: Open dialogue

Team level: Universal accountability

Organizational level: Influential leadership

The VitalSmarts suite of training products, when used in combination, create a synergy that addresses these four building blocks of a healthy Cultural Operating System and enables your organization to

CHANGE FOR GOOD.