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Transcript of Vital Summer11 Pg Cover Story
8/6/2019 Vital Summer11 Pg Cover Story
http://slidepdf.com/reader/full/vital-summer11-pg-cover-story 1/522 vital www.nature.com/vital
Recruitment company
director Kelly Haggett
has come an awfully
long way since flipping
burgers in small town
New Zealand and
is now proud to callEngland home.
COVER STORY
Iwas brought up by my mother in
Whangarei, New Zealand. I have never
met my ather and at times it was a
struggle or us as a one-parent amily.
I developed a strong independent
streak which led me to drop out o
school aged 16 and rent my own place. Up until
the age o 19 I raised the money or ood and
rent by singing in bands at the weekends andthe occasional handout rom the government.
Whangarei had high levels o unemployment
at that time so it was quite a depressing place
to live.
‘ This business fills me wiTh
pr id e ’
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COVER STORY
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COVER STORY
I worked at a ew ast ood
chains and did not enjoy it one
bit; but then at 19 I heard about
a position available at a dental
practice through a riend who
was a dental nurse. I carried
out work experience or ree
and was then oered a position.
It gave me a heightened sense
o purpose in work and in lie
which uelled me to keep going
and carve out a career.
Age 21 saw me living in New
Zealand’s ‘big smoke’, Auckland,
a ew hours south o Whangarei.
Tere I worked as a receptionist
and also dental nursed at a lovely
dental practice, Geddes akapuna,
right on the beach. Te team
would take their lunch on thebeach and it was quite idyllic.
At 23 I le to check out London.
Although I have never met my
ather, he is English and I elt a
strong tie to this country. en
years later I still do and now call
England home.
I worked as Head Dental Nurse
at Q Clinic on Harley Street (where
the photographs or this article were
taken). I discovered that I could
manage people and make goodbusiness decisions, which again
uelled me to go urther. I stayed at
the Q Clinic or ve years and gained
my dental nursing qualication.
It was during this time that I met
my husband Daniel, a photographer
– we have now been together or a
blissul nine years. He encouraged me
to do something crazy like drop out
o work or a ew months and learn
a sport. In 2007 we took a break and
did a ski season in Chamonix, France.
We have recently bought property in
Chamonix and will be renovating it
this summer.
In 2008 we moved to Sydney,
Australia together to see another
country and experience a dierent
culture. I worked at the Australian
Dental Association while I was there,
organising postgraduate courses or
dentists and CPD courses or the dental
team. Tis is where my passion or dental
education really came into play.
It was an exciting time or me and Idreamt o starting my own company in
recruitment and dental education. Daniel
and I decided to return to Britain to get
married and so that I could set up shop.
educaTion really came inTo play.’
‘This is where my passion for denTal
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COVER STORY
Being with Daniel lls me with the energy I
need to get stuck into work.
Dental Angels
I started my recruitment company, Dental
Angels, in October 2008, working rom home
with an old laptop and a mobile phone. As thecompany grew we moved to a small oce in
London’s West End but are currently in the
process o moving to bigger premises a ew
streets away. My team o one has grown to our
and we are in the process o hiring more due to
Dental Angel’s success.
Recently I have hooked up with Chris
Barrow, consultant, trainer and coach to the
dental proession. I consider Chris to be my
mentor and Dental Angels has made huge
progress through his coaching. Our prots
have soared and our team is better and stronger
than ever beore. Chris has played a crucialrole in helping us become a better business
and team.
At the moment we are working on a whole
new business model or Dental Angels. Dental
recruitment in the UK has some way to go
yet beore it can cater to all clientele. At the
moment there is the typical bricks-and-mortar
recruitment company with a set price or a
company that is ully online that doesn’t give
much support to the client by way o screening
candidates. Both o these business models can
present large pitalls which we aim to avoidin our new business model. o say that I am
excited is an understatement.
Our dental nurses
Dental Angels only employs GDC-registered
dental nurses and we also vet all o our
temporary dental nurses beore we oer them
employment. We visit dental practices, meet our
clients, screen CVs and interview candidates –
which not all recruitment agencies do.
Dental Angels don’t just match skills on paper
then deliver a mountain o CVs to a client’s desk
that they then have to si through. We do the
screening, in other words, the time consuming,
tough part o the process. We understand the
close relationship a dentist has with his or
her support sta; this is where our talent or
knowing which personalities will gel together
and which will fourish come into play. By
meeting the candidate and going to the practice
we can do this eectively. We understand that
all practices are dierent; a buzzing ten-dentist
practice will suit a dierent type o employee
to a quieter single-dentist surgery. For some
dental practices the dental nurse may also bethe receptionist and the sole support sta and
thereore the ace o the practice. Tat one
person might need to answer phones, meet and
greet and even sell treatments.
Acorn Dental Training
People oen complain (past and present) about
the availability and quality o temp support
sta, especially nurses, so we realised the only
way to solve this problem was to start a training
centre and one that people can get to in Central
London. Tere were no colleges in Central
London and the market was crying out or a
central location with a antastic level o teaching.
When I started Dental Angels I knew
agencies had a bad rap about the quality o
temps, and I thought I could get better nurses,
and get it right.
I set up Acorn Dental raining with Michelle
Pearson, who also runs a recruitment agency,
in 2009. Acorn oers the National Certicate
or Dental Nurses and courses in orensics or
the dental team and cross inection control.
Setting up this business lls me with pride and
satisaction. I love nothing more than meeting
a trainee dental nurse totally new to his or her
proession and lled with so much excitement
because I remember being like that mysel. Our
courses are sell outs and this comes down to
sheer persistence and hard work.
Changing times
In the our years I have been working in the
world o dental recruitment a lot has happened
in the industry. GDC registration has meant
that ewer dental nurses are available; since 2008
all dental nurses have needed to be registered
to work legally in the UK. Tis has prevented
Australian and New Zealand dental nurses, orexample, landing here and working immediately.
Tere is a lack o dental nurses to go around, so
i you are a practice who has a great dental nurse
then treasure them; they are like gold dust.
Dental Angels spends a lot o time
advertising and we do a weekly giant
mail-out to our large database o screened
candidates, which enables us to nd the best
dental nurse or a job. It is hard gra nding
good support sta at present and out o the
hundreds o CVs we receive, only a handul
get on to our recruitment list and go on to
our database.
Good temps are also like gold dust and
demand rom clients is high.
Dental hygienists used to be very busy and
hard to nd; then with the recession there
was a drop in people going to dentists or allbut essential work and oen dentists carried
out hygiene treatments themselves. In recent
months this has shied and hygiene work is
slowly coming back in. In just the last two
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COVER STORY
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months we have seen a shi at Dental Angels
and we are now placing dental hygienists again.
Our database is jammed ull o hygienistslooking or work.
Change is constant and we must all move
with the times. From a business perspective I
think that we must always be evolving or the
business won’t survive. I have lots o plans or
Dental Angels and Acorn Dental raining
which I am condent are just what the dentalindustry needs. We will always listen to reviews,
comments and eedback rom our customers. I
am in no doubt that by listening to our clients
we will continue to be successul.
For more inormation on dental nurse
or dental team training, go to www.
acorndentaltraining.co.uk or email ino@
acorndentaltraining.co.uk.
Dental Angels is constantly seeking amazing
new candidates or employment: dental
nurses, dental hygienists, dental therapists,
dental technicians, dentists and treatment
coordinators. Go to www.dentalangels.co.uk or
more inormation or email your CV to ino@
dentalangels.co.uk. Dental Angels also oer ree
confdential weekly job newsletters containing
all o the latest positions available throughout
the UK. To receive weekly updates just email
your CV and request to ino@dentalangels.
co.uk.
Kelly and her team were photographed at the
Q Clinic and at Dental Angels’ new location in
London. Many thanks to everyone involved.
Then Treasure Them; They are like gold dusT.’
you are a pracTice who has a greaT denTal nurse
‘There is a lack of denTal nurses To go around, so if
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COVER STORY
26 vital
1. Make an AMAZING first impression. Research
suggests that the first 30 seconds of a job interview
– the handshake and first hello – is all it takes for the
dental practice manager/principal to decide if you
have the potential to work at their dental practice.
Dress smartly, make eye contact and SMILE – it’s
only an interview and if you do these things you
will definitely stand out as a good candidate. Who
knows, you may be asked to come back for a trial
day, which in our experience is an indicator you are
90% there to being offered the role.
2. PREP PREP PREP. We don’t need research to suggest
anything here. Find out who is interviewing you
and see if you can learn about who they are and
what the dental practice does differently from other
dental practices.Check out the dental practice
on Twitter and Facebook and read their website.
The more you know about the practice the more
confident you will feel about yourself and about the
pending interview.
3. Ask questions. Be absolutely clear on what you
can offer the dental practice. There are too many
times we interview people and before we have
even got going with the interview process they are
asking about salary, hours and holiday pay etc
without selling themselves first. Sure you can askthese questions but first you must sell yourself as an
outstanding employee first.
4. Do not complain about your last employer.
Do not slag off your last employer, this does
not look good no matter how friendly and well
dressed you are. It will leave a bitter taste in
the mouth of the potential new employer. We
all want and deserve a positive environment
to work in so your first impression should show
that you can contribute positively to the
environment inside a practice.
5. Stand out! Your CV is your calling card; it is
the thing that will get you a foot in the door
leading to the interview. Make sure it’s well set
out, and well thought out. Don’t be scared
to list your hobbies and interests too, the
employer wants to know who you are. Also
don’t be afraid to spend quite a lot of time
on your CV: the hard work will bring rewards.
6. Imagine you have been hired. Some
positive thinking/visualisation has been
proven to bring results. Imagine you are
the person they have hired, you have all
the right skills to offer, and it’s the place
you want to work in. Remember you
wouldn’t get an interview if you were not
in the running for the position. Pat yourself
on the back when you are asked to beinterviewed; this in itself is an achievement.
by Kelly Haggett
interview success Six tips for
have hired, you have all The righT skills...’
bring resulTs. imagine you are The person They
‘posiTive Thinking/visualisaTion has been proven To