Visual Modeling Within UCD (English)
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Visual Modeling Within the UCD ProcessIA Konferenz 2009
Holger Deist, SAP User Experience – Research, Standards & MethodsDr. Wolfgang Teusch, SAP Industry Solution Management
Hamburg, May 16, 2009
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© SAP AG 2009
Introduction
What is our focus?User-centered design (UCD) process @ SAPCase study:
Re-design of a cross-industry business software Visual modeling in user research and conceptual design
What is our message?visual modeling of task flows / use cases, object structures and information architecture leverages communication and a common, comprehensive understanding between all stakeholdersA successful product design requires the integration of end-users from the beginningAgile structures enhance quality and speed within research and development
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© SAP AG 2009
1. Introduction2. User-Centered Design @ SAP3. Case Study: Visual Modeling in User Research & Conceptual Design4. Summary5. Question & Answers
Agenda
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© SAP AG 2009
A Miss is as Good as a Mile …
What the CTO described What was communicated What product management specified
What development programmed What the field sold What the user needed
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© SAP AG 2009
Getting it right the first time:UCD @ SAP
More details: www.sapdesignguild.org
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© SAP AG 2009
Getting it right the first time:UCD @ SAP
More details: www.sapdesignguild.org
Determine UCD activitiesPlan resources, timeline, budget
Determine UCD activitiesPlan resources, timeline, budget
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© SAP AG 2009
Getting it right the first time:UCD @ SAP
More details: www.sapdesignguild.org
Understand the marketand business opportunityUpdate / create userprofilesUnderstand users (goals, tasks, tools, painpointsand needs)Derive user requirementsUpdate business processmodels
Understand the marketand business opportunityUpdate / create userprofilesUnderstand users (goals, tasks, tools, painpointsand needs)Derive user requirementsUpdate business processmodels
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© SAP AG 2009
Getting it right the first time:UCD @ SAP
More details: www.sapdesignguild.org
Define the product scope from an end-user perspectiveDevelop use cases, user object model & IAValidate prototypes iteratively with end-users
Define the product scope from an end-user perspectiveDevelop use cases, user object model & IAValidate prototypes iteratively with end-users
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© SAP AG 2009
Getting it right the first time:UCD @ SAP
More details: www.sapdesignguild.org
Ensure design continuity as the system is codedUpdate design ifrequiredValidate modifieddesign with end-users
Ensure design continuity as the system is codedUpdate design ifrequiredValidate modifieddesign with end-users
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© SAP AG 2009
Getting it right the first time:UCD @ SAP
More details: www.sapdesignguild.org
Measure the usability of released productMeasure the usability of released product
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© SAP AG 2009
Faster in Agile Teams
Core Team(Solution Management, Development, UX)
Close collaboration in all UCD phasesKey competencies are bundled Common understanding of user requirements 360° view on systemParallel work instead of waterfall approach
Internal collaboration with other departments
External collaboration with third parties
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© SAP AG 2009
1. Introduction2. User-Centered Design @ SAP3. Case Study: Visual Modeling in User Research & Conceptual Design4. Summary5. Question & Answers
Agenda
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© SAP AG 2009
2. Conceptual Design
1. Field Research
3. UI Design
Use Cases
Information Architecture
User Object Model
Modeling UX by Complementary Views
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© SAP AG 2009
Modeling UX by Complementary Views
2. Conceptual Design
1. Field Research
3. UI Design
Use Cases
Information Architecture
User Object Model
Field ResearchIdentify, analyze and understand
GoalsTasksWorkaroundsPainpoints andNeeds
of the targeted end-users
show examplary model
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© SAP AG 2009
Modeling UX by Complementary Views
2. Conceptual Design
1. Field Research
3. UI Design
Use Cases
Information Architecture
User Object Model
Use Casesdefine the use, from the end-users' perspective, for accomplishing a specific goal within a system.
A single use case describes a set of steps — a sequence of user interactions — to successfully accomplish the goal. The ‘use case brief’ outlines in a few sentences what the use case is about. The collection of all use cases defines the functional scope (everything that can be done with the system by all users). A use case describes the ‘what’ and not the ‘how’.
show examplary model
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© SAP AG 2009
Modeling UX by Complementary Views
2. Conceptual Design
1. Field Research
3. UI Design
Use Cases
Information Architecture
User Object Model
User Object Modelprovides a holistic view on the system’s objects, their attributes and actions from an end-user perspective in the user’s language
show examplary model
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© SAP AG 2009
Modeling UX by Complementary Views
2. Conceptual Design
1. Field Research
3. UI Design
Use Cases
Information Architecture
User Object ModelThe Information Architecture Diagram
maps the groups, branches, and interrelations among the UI components of the application from an end-user perspectivehelps the team derive UI decisions based on a holistic understanding of the underlying application structure
show examplary model
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© SAP AG 2009
2. Conceptual Design
1. Field Research
3. UI Design
Use Cases
Information Architecture
User Object Model
Modeling UX by Complementary Views
UI DesignThe UI visualizes the underlying structures and processes of an applicationTo design easy to-use UIs it is critical to understand and shape these structures and processes from an end-user perspective beforeIterative prototyping is the sure path to achieving high-quality user interfaces
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© SAP AG 2009
1. Introduction2. User-Centered Design @ SAP3. Case Study: Visual Modeling in User Research & Conceptual Design4. Summary5. Question & Answers
Agenda
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© SAP AG 2009
Summary
UCD leverages efficiency within research and developmentVisual Modeling facilitates communication and a comprehensive understanding of the system regarding
business processes and task flows / use casesobject structures and information architecture
A comprehensive understanding of the system from an end-user’s perspectiveprovides a solid basis for deriving product strategy enables a modular, scalable architecture via focusing on the big pictureavoids patchwork solutions that limit the flexibility and address isolated parts of the user‘s tasks
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© SAP AG 2009
1. Introduction2. User-Centered Design @ SAP3. Case Study: Visual Modeling in User Research & Conceptual Design4. Summary5. Question & Answers
Agenda
![Page 22: Visual Modeling Within UCD (English)](https://reader034.fdocuments.in/reader034/viewer/2022051323/5485a583b4795984178b4a6d/html5/thumbnails/22.jpg)
© SAP AG 2009
Thank You!
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© SAP AG 2009
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