Visual management

Visual management objectives

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Make the invisible work visible through visualizing bottlenecks, drawing attention to handoffs between teams and highlighting risks

Collect key metrics and improve

Drive accountability and efficiency

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Today

Work remotelyEnablementEnable your people and maintain business continuity by effectively managing a rapid transition to scaled remote work

Work differently3+ months and post-COVlD-19

Long-term behavior changeInstill agile ways of working, enhance flexible work arrangements and leverage the changed behaviors

Experiment, apply and learnImplement productive remote-working

principles and drive collaboration

Work better1–2 months

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Visual management via a Kanban board

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For knowledge workers,work in progress is invisible.In the digital space, unlike a manufacturing plant, thinking products are produced, and these can be dynamic and difficult to articulate. To conceptualize this, we must make the invisible work visible, understand how it’s best produced and then develop the right way of working, including process, engagement methods and work styles leveraging data.

The use of a Kanban board accelerates this. Kanban is designed to make all work visible and increase open collaboration. The main idea behind the Kanban system is to deliver what the team needs exactly when it needs it. In Japanese, the word kan means visual and ban means card, so Kanban refers to visual cards.

Kanban

Limit work in progress

Prioritize

Identify waste

Focus on flow

Continually improve

Visualize work

File

Eligibility load errors

Inaccurate overrides of correct member data

Contains inaccurate member data

COB claims pending due to incorrect member data in CSP

Claim processed with incorrect member data

Outbound calls ineffective due to incorrect member contact data

Increased claim adjustment requests

Increased member and provider calls due to misprocessed claim

Increased claim appeals

Loss driver

Visual management

How to use visual management

There are a number of tools available for creating visual management boards. Microsoft Planner is one application that allows users to create boards for easy access and visibility in upcoming activities.

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Microsoft Planner example

To do Doing Done

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Top priorities

Next priorities

Ad hoc

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Kanban example

Microsoft Planner Tool allows users to:

• Create buckets for organization (e.g., not started, in progress, completed)

• Post working documents for easy access and collaboration

• Assign tasks to users for better accountability

Visual management

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