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Version 2.0 ( Effective : 6/3/2017)

Trent Global College of Technology and Management

Student Handbook

Table of Contents

S.No Title Page No

Section A

1 Vision 2

2 Mission 2

3 Core Values 2

4 Culture 2

5 About Us (The School) 2

6 Organisation Chart 3

7 Contact Details 3

Section B

1 Courses and Synopsis 4

2 Examinations 11

3 Appeal Procedure 18

Section C

1 Student Contract 20

2 Details of Fee Protection Scheme (FPS) 20

3 Details of Medical Insurance Scheme 21

Section D

1 Refund Policy and Procedure 21

2 Transfer / Withdrawal Policy and Procedure 24

3 Dispute Resolution Policy and Procedure 28

4 Course Deferment Procedure 29

Section E

1 List of Student Support Services 30

2 Student Code of Conduct 31

Section F

1 Advice on Living in Singapore 33

2 Relavant Singapore Laws 33

3 Reference to CPE 33

Section A

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1. Vision To be a leading institute that nurtures and empowers people to transform communities.

2. Mission Deliver creative and innovative learning experiences.

Inspire lifelong learning that builds on intellectual, professional, and personal development

Inculcate in Learners – critical skills, innovative solutions and best practices for the industries.

To promote professional ethics and social responsibilities.

3. Core Values Be Learner centric.

Build enduring relationships based on trust.

Observe high ethical standards.

Be innovative and relevant.

Demand the best from yourself.

4. CultureTo build a strong foundation of core values in each person to guide their actions.

5. About Us (the School)

Trent Global College (TGC) was founded in Year 2004.

Registered as a Private Education Institute (PEI) under Committee for Private Education (CPE).

More than 3300 graduates since inception.

The performance of the students studying at Trent Global College continues to be of a high standard.

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6. Organisation Chart

7. Contact Details School Contact Details

Students with problems or concerns can reach us at 6372 1464, Mondays to Fridays from 10.00 am to 8.00 pm and Saturday from 12 am to 4 pm. Alternatively, you may send us an email at [email protected] (Student Services). The school will reply the email within twenty-four (24) hours.

Immigrations and Checkpoint Authority Contact details

Students can reach ICA at 6391 6100, 24-hour automated answering service for information on our services and procedural requirements.

You may also wish to speak to the Customer Service Officers during the following periods, except Public Holidays:

Weekdays: 8.00 am to 5.00 pm

Saturdays: 8.00 am to 1.00 pm

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CPE Contact details

Students can reach CPE at 6512 1140 or email at [email protected]. To make an appointment, please call (65) 6512 1140 during operating hours.

Opening HoursMon - Fri 9.00am - 5.00pmSat, Sun and Public Holidays Closed

Additional useful contacts

In case of fire, please use the staircase and DO NOT USE THE LIFT.

In case of injury, please approach the Student Services Officers or call +65 6372 1464 for assistance and first aid box is available in office room and class room.

Emergency Ambulance 995

Police 999 / 1800 255 0000

National University Hospital 6772 5000

Section B

1. Courses and Synopsis

1.1 Partner University Programmes

1.1.1 BSc (Hons) in Construction Management (Liverpool John Moores)

a) Admission Criteria

Year 1 Entry:

‘A’ level holders will have to complete the programme over 24 months, starting from year 1.

Year 2 Entry:

A relevant polytechnic Diploma (eg. Real estate, etc).

Professional Diploma in Construction Engineering awarded by Trent Global College.

Other equivalent qualifications and relevant industry experience may be considered.

All applications are subject to approval from Liverpool John Moores University.

b) Course Overview

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Construction management is concerned with the design and construction of buildings and has become more complex as technology and the mechanisation of the building process have developed. Construction managers need excellent interpersonal skills as well as in-depth technical knowledge of all aspects of construction process so that they can handle the responsibility of managing multimillion dollar projects.

Students will develop a good understanding of the factors affecting the design, procurement, sustainability and life-cycle of buildings focusing particular on economics, legal and managerial considerations.

A degree in Construction Management can lead to a stimulating and varied career with extensive travel. Career prospects for Construction Management Graduates are good in this region as there is a pent up demand. Most of the graduated go into construction management working for multi-national contractors and consultancies and also for organizations in the supply chain. However, the skills that are obtained within the programme albeit focused around construction can be applied into other areas such as financial control and project planning of resource, as well as the transferable skills that have acquired.

1.1.2 BSc (Hons) in Quantity Surveying (Liverpool John Moores) a) Admission Criteria

Year 1 Entry:


Year 2 Entry:





b) Course Overview

This programme focuses on the factors that affect the procurement and construction of a building or structure over its complete life cycle, with particular emphasis on the economic, legal, financial and managerial considerations of the construction process. Once you have developed the technical skills required of a quantity surveyor, you will apply them to projects that are based on ‘real’ construction scenarios. This method of working not only gives you invaluable hands-on practice, it also allows you to develop a verity of transferable skills that will give you a professional edge when you eventually start your very first quantity surveying job.

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Career prospects for quantity surveying graduates are excellent with many students securing their 1st professional position working for clients, contractors or professional practices after they graduate as there is a pent up demand. This professionally-accredited BSc (Hons) Quantity Surveying at Liverpool John Moores University will enable you to secure a career in the construction related industry.

1.1.3 BSc (Hons) in Real Estate Management and Business (Liverpool John Moores) a) Admission Criteria

Year 1 Entry:


Year 2 Entry:





b) Course Overview

Business is at the heart of every decision that is made in the property market. Recognizing the multidisciplinary nature of the property profession and its role in business, this programme seeks to develop a mix of property and business skills so that you will be well equipped to make decisions based on an in-depth understanding of the commercial property market.

The Programme will start by covering the building blocks of property such as property law, construction and valuation theory and you will then go on to develop key business and facilities management skills, opening up avenues of expertise not found on our other Real Estate management degree.

The professionally-accredited BSc (Hons) Real Estate Management and Business at Liverpool John Moores University will enable you to secure both business and real estate management skills and experience.

1.1.4 BSc in Facilities Management (Heriot Watt) b) Admission CriteriaYear 1 Entry:1. ‘A’ level holders will have to study for 36 months, starting from year 1.Year 3 Entry: A relevant Polytechnic Diploma (or Equivalent) in the built environment discipline

(ex.Facilities Management, Civil Engineering, Building,QS, etc).

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Professional diploma in Construction Engineering awarded by Trent Global College of Technology and Management.

Other equivalent qualifications and relevant industry experience may be considered. All applications are subject to approval from Heriot-Watt University.b) Course Overview

Facilities Management is responsible for co-ordinating all efforts relating to planning, designing and managing buildings and their systems, equipment and furniture to enhance an organisation’s ability to compete in a rapidly changing world. It involves the integration of multi-disciplinary activities with the built environment and the management of their impact upon the people and the workplace.

1.1.5 BSc in Construction Project Management (Heriot Watt) a) Admission CriteriaYear 1 Entry: ‘A’ level holders will have to study for 36 months, starting from year 1.Year 3 Entry: A relevant Polytechnic Diploma (or Equivalent) in the built environment discipline

(ex.Facilities Management, Civil Engineering, Building,QS, etc). Professional diploma in Construction Engineering awarded by Trent Global College of

Technology and Management. Other equivalent qualifications and relevant industry experience may be considered. All applications are subject to approval from Heriot-Watt University.b) Course OverviewThis programme will enable you to manage construction projects from inception to the point at which a building is occupied, including throughout all stages of the design and construction process. Much of the curriculum is concerned with the management and supervision of construction sites and the resource planning connected with large scale projects. There is also a strong emphasis on construction technology as well as on courses that give students a background in valuation and procurement.

1.1.6 BSc in Quantity Surveying (Heriot Watt)a) Admission Criteria

Year 1 Entry:

‘A’ level holders will have to study for 36 months, starting from year 1.

Year 3 Entry:

A relevant Polytechnic Diploma (or Equivalent) in the built environment discipline (ex.Facilities Management, Civil Engineering, Building,QS, etc).

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Professional diploma in Construction Engineering awarded by Trent Global College of Technology and Management.


All applications are subject to approval from Heriot-Watt University.

b) Course Overview

Maximising value for money in construction projects is crucial when dealing with tight budgets and strict contractual agreements. A quantity surveyor advises on these issues at all stages of a project and must therefore understand construction technology, legal issues and how to plan and monitor costs.

This programme provides you with all of the skills and knowledge necessary to become a successful quantity surveyor.

1.1.7 MSc in Construction Project Management (Heriot Watt)a) Admission Criteria A relevant degree with either first or second class honors from any recognized University Other equivalent qualification and relevant industries experience may also be considered on

case by case basis. Mature and experienced adults working in relevant industries may also be considered on

individual merits.


b) Course Overview

Construction Project Management at Heriot-Watt University is one of the longest-running programmes of its kind in the UK, equipping graduates with the theoretical knowledge and practical and technical skills to manage people and projects within the construction industry. A range of core courses covering management, procurement and technology-related subjects will give you a foundation in management principles while providing practical skills relevant to professional practice in construction. You will also choose an optional course from a range of subjects drawn from our built environment programmes, providing you with a broader understanding of built environment issues and an opportunity to tailor your studies to fit your interests and professional needs.

1.1.8 MSc in Quantity Surveying (Heriot Watt)a) Admission Criteria A relevant degree with either first or second class honors from any recognised University Other equivalent qualification and relevant industries experience may also be considered on

case by case basis.

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Mature and experienced adults working in relevant industries may also be considered on individual merits.


b) Course Overview

As competition grows amongst those wishing to enter and develop a career in the construction industry, this internationally recognized qualification provides a quality benchmark for prospective employers and can enhance career progression.

Taught using principles applicable to quantity surveying across many industrial sectors, the programme provides graduates with a strong and in-depth knowledge of the subject area.

1.1.9 MSc in Real Estate Investment and Finance (Heriot Watt)a) Admission Criteria A relevant degree with either first or second class honors from any recognised University Other equivalent qualification and relevant industries experience may also be considered on


individual merits.


b) Course Overview

Real Estate Investment and Finance is designed to give you a broad knowledge and understanding of property within national and international investment markets and with the skills needed to research, analyse and advise on investment decisions accordingly.

It provides those from varied professional and academic backgrounds with an entry into the real estate profession while also enhancing the knowledge and skills of those already employed in the field. Including complementary courses in other aspects of economics and the built environment, this programme gives students an intensive, diverse and well-rounded education.

1.1.10 MSc in Real Estate Management and Development (Heriot Watt)a) Admission Criteria A relevant degree with either first or second class honors from any recognised University Other equivalent qualification and relevant industries experience may also be considered on


individual merits.


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b) Course Overview

Property surveying is a diverse and exciting career choice that can give you the opportunity to travel the world and meet a wide range of people. Surveyors and real estate practitioners essentially measure, value, protect and enhance land and property assets.

A key attraction of the surveying profession for many people is the fact that surveyors are not stuck behind a desk. Although typically office based, you will have the opportunity to spend a great deal of time meeting people and visiting landmark buildings.

Many surveyors travel extensively both nationally and across many parts of the globe. You too could become involved in the next generation of exciting, high-profile real estate developments.

1.2 Trent Global College Programmes

1.2.1 Advanced Diploma in Construction Managementa) Admission Criteria 3 ‘O’ level or ‘N’ Level or equivalent passes (English grade D7 and above and 2 Science

subjects). Those who do not meet the English requirement must pass the English proficiency test set

by the Academic & Exam Board Matured students, who have obtained other qualification and relevant work experience, will

be considered on a case to case basis.

b) Course Overview

The Trent Global College Advanced Diploma programme is a 1 year Full Time / Part Time programme specially designed to enable graduates engineers, architects and other related professionals with an interest in pursuing a career as a construction/project manager to expand their skills and knowledge needed by the industry.

The main objective of the programme is to develop competent construction managers who will have the skills to effectively manage projects in the construction market. This programme is highly intensive, with a total of 10 modules.

1.2.2 Advanced Diploma in Quantity Surveyinga) Admission Criteria 3 ‘O’ level or ‘N’ Level or equivalent passes (English grade D7 and above and 2 Science




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b) Course Overview

The Trent Global College Advanced Diploma programme is a 1 year Full Time / Part Time programme specially designed to enable graduates with an interest in pursuing a career as a general practice Quantity Surveyor to expand their skills and knowledge in quantity surveying needed by the industry.

The main objective of the programme is to develop competent Quantity Surveyors who will have the skills to effectively manage projects in the construction market. This programme is highly intensive with 10 modules.

1.2.3 Advanced Diploma in Real Estate Management and Businessa) Admission Criteria 3 ‘O’ level or ‘N’ Level or equivalent passes (English grade D7 and above and 2 Science




b) Course Overview

The Trent Global College Advanced Diploma programme is a 1 year Full Time / Part Time programme specially designed to enable graduates with an interest in pursuing a career in the property profession to expand their decision-making horizons based on an in-depth understanding of the commercial property market.

Students will be well equipped with a mix of property and business skills to source, secure and effective manage real estate business in the property market. This programme is highly intensive with 10 modules.

2. Examinations 2.1 Partner University Programmes

For Partner University Programmes, the assessment policy for the programmes is by examination and/or assignment. You will be advised at the start of your module what the assessment method will be. The assessment mode will be either assessed with a written exam or a submission of coursework. You will be awarded a Grade rather than a mark in each module. Grades will map onto marks according to the general guidelines stated in the University handbook.

The University finalises the marks and releases the results within 3 months from the last day of examination.

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The detailed procedure of Exam regulations, Absence for Examination, Appeal Procedure, Assessment Process and re-examination for the Partner University Programmes (HWU & LJMU) can be found from our website under section 6 and Chapter 5 respectively.

2.2 Trent Global College Programmes

2.2.1 Progression and Assessment Assessment method of Advanced Diploma modules are set to 100% examination. Trent Global College set both examination and coursework as assessment because the Examination evaluates the student performance and on a specific, determined occasion, under the requisite pressure and conditions. To the contrary, assignment, by nature, that students work is appraised over time, an exercise which nevertheless comes with its own pressures. Moreover assignment emphasis is on a consistency of effort and upon the need to maintain or improve upon the standard of student work over a sustained period of time. The below modules are set to either 100% Examination or Assignment as follows:

Module Weighting

Advanced Diploma in Construction Management1. Construction Practice 100% Examination2. Construction Technology 100% Examination3. Construction Contracts 100% Examination4. Procurement 100% Examination5. Facilities Management Principles 100% Examination6. R.C Construction & Steel Construction 100% Examination7. Management in the Built Environment 100% Examination8. Advances Construction Technology and Services 100% Examination9. Sustainable Design and Construction 100% Examination10. Construction Site Management 100% Examination

Advanced Diploma in Quantity Surveying1. Construction Practice 100% Examination2. Construction Technology 100% Examination3. Construction Contracts 100% Examination4. Procurement 100% Examination5. Facilities Management Principles 100% Examination6. Management in the Built Environment 100% Examination7. Advanced Construction Technology and services 100% Examination8. Measurement and Costing Studies 100% Examination9. Cost Planning and Estimation 100% Examination10. Quantity Surveying Project 100% Assignment

Advanced Diploma in Real Estate Management and Business1. Construction Practice 100% Examination2. Construction Technology 100% Examination3. Construction Contracts 100% Examination4. Facilities Management Principles 100% Examination5. Management in the Built Environment 100% Examination

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6. Building Pathology and Dilapidation 100% Examination7. Valuation Theory and Application 100% Examination8. Corporate Property & Strategy 100% Examination9. Practical Property Law 100% Examination10. Land Management 100% Examination

2.2.2 Advanced Diploma Grading SystemThe advanced diploma grading system for the modules are shown below,

Marks Grade Description Grade points Credits

80 and above HD Distinction 4.0 3

70 – 79 A Excellent 3.5 3

60 – 69 B Good 3.0 3

50 – 59 C Pass 2.5 3

40 – 49 D Resit 2.0 3

39 and below F Fail (Re-module) 0 0

2.2.3 Grade Point Average (GPA)The GPA (Grade Point Average) is a system which provides an overview of the student's

academic performance. The GPA would allow students to keep track of their performance throughout their course of study and allow lecturers to identify the students' academic needs and provide advice and guidance to students.

The GPA is derived using the formula

GPA = ∑ (module credits X module grade point)

∑ (module credit units)

2.2.4 Examination Rules and RegulationsBefore the commencement of the examination:

Students are advised to be at the examination room at least 20 minutes before the start of the examination to check their seating arrangements.

Students who turn up 30 minutes after the start of the examination will not be allowed to enter the examination room.

The student’s proof of identity (any photo identification, e.g. passport, NRIC, or driving license) should be placed at the top left hand corner of the desk for inspection. Those who fail to produce any photo identification will not be permitted to proceed with the examination.

Only the necessary stationery (e.g. pens, pencils, rulers, correction fluid and non-programmable calculators where applicable) for the purpose of the examination may be placed on the candidate’s writing desk. All unauthorized books, reference materials, bags, pencil cases and

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other personal belongings including Mobile phones that are switched off must be placed in the front or at the back of the examination room.

Food and drinks are not allowed in the examination room. Only plain water or bottled mineral water is allowed.

Candidates must ensure that they are given the correct paper. The title of the paper should be checked, and instructions read carefully before answering is commenced. Any query should be immediately brought to the attention of an invigilator.

Students are only allowed to fill in their particulars on the cover page of the examination answer booklet upon the invigilator’s instructions.

Candidates are obliged to follow instructions issued by invigilators. Please listen carefully to all announcements. If anything is required during an examination, candidates should call the attention of the invigilator.

During the examination:

Students are not allowed to leave the examination room during the first 30 minutes and last15 minutes of the examination.

Any students found in possession of unauthorized reference materials during the course of the examination may be suspected of cheating or plagiarism by the invigilator(s) and will be reported in writing to the Trent Global 's Academic and Examination Board.

Students are reminded to write all answers in blue or black INK only. The examination answer booklets will not be marked if written in pencil.

Each student w i l l be given one examination answer booklet. Extra booklets are available upon request.

All exam booklets, question papers and exam worksheets (used or unused) must be surrendered to the invigilator(s) at the end of the examination.

Students are not permitted to communicate with other students or borrow stationery directly from other candidates during the examination.

Students who disrupt the examination may be asked to leave the examination venue immediately at the discretion of the invigilators.

Students who need to use the washroom should raise their hand. Then they will be accompanied by an invigilator. At a time only one student is allowed to go.

The invigilator will need to remind the students to check if they have written all the required particulars on the cover pages 5 minutes before the examination ends.

Students are to stop writing immediately, upon the conclusion of the exam. Students are to remain seated while the invigilator collects the scripts. Students who

continue to write after the conclusion of the examination will receive a warning from the inv ig i lator . Upon a second warning, the names of the students concerned will be submitted to the Examination Board, for further action.

2.2.5 Supplementary Paper

Students who fail to meet the minimum pass mark may be granted a supplementary assessment.

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Supplementary assessments may include a set piece of coursework assignment or a written examination. The participant will be informed by Trent Global College on the deadline of the supplementary assessments.

Upon successful completion of the supplementary assessment, the ‘Refer’ grade shall be changed to a maximum of ‘C’ grade.

To prevent instances of students abusing the system by creating a situation whereby they have to take the supplementary paper, students should be allowed to sit for supplementary only if ALL the following conditions are met:

A student must have submitted ALL assessments required by the module (i.e. individual assignments, group assignments, class presentations etc…); and

A student must have achieved total marks of at least 40/100; and A student must have achieved class attendance of at least 75%

2.2.6 Failure of a Module

A student’s academic progress will be deemed unsatisfactory if the student:

Performs badly in a module (A poor performer refers to students scoring less than an aggregate total of 40% in the module results.)

Fails at least two consecutive modules

Such students shall normally be asked to go for academic counselling. This counselling meeting is organized by the Lecturers and chaired by the Director of Studies. The outcome of the counselling shall be documented and follow up actions may be initiated.

If a student repeatedly fails a module, upon advice from the Director of Studies, he/she may be expelled from the programme.

2.2.7 Re-Module

Should a student be unsuccessful in the supplementary assessment leading to a failure of the module, he/she may be required to retake/re-module the whole module when it is offered again.

A retake/re-module is defined as a re-enrolment to repeat the module and to undertake all assessments required during the re-module.

There shall be a maximum of TWO attempts at retaking a module, i.e. only Two “Re- module” attempts will be allowed. Thereafter the student may be offered, where available, an opportunity to enrol on a replacement module from the same programme /course or from another programme /course.

The maximum allowable time duration to complete a programme /course should not be more than TWICE the normal programme /course length. For example, if a degree course is 2 year long, the maximum time to complete the degree successfully is 4 years.

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2.2.8 Exclusion from Examinations

Students must meet the minimum attendance criteria of 75% to qualify for the final examinations of Trent Global College’s internal programmes.

Students whom failed to attend two consecutive classes will be served warning letter.

Students who fail to meet the minimum attendance requirement will normally be asked to go for counselling. This counselling meeting is organized by the Lecturers and chaired by the Director of Studies. The outcome of the counselling shall be documented and follow up actions may be initiated.

Students who are barred from the examinations are automatically excluded from the supplementary examinations.

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2.2.9 Absence from Examination

Students absent from Examinations are required to submit Leave Application Form with documentary proof (e.g. Medical Certificate) within 7 days from the exam date for approval by Director of Studies.

Leave Application Form & Reassessment / Re-module Form can be downloaded from the website

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Absence from Examination

Submit Leave Application Form

START

Approval by Director of studies

Yes / No

Register for next available exam

Yes

Submit Reassessment

form

No

END

3. Appeal Procedure Upon release of results, students who are dissatisfied with the outcome may submit an

Examination Appeal Form to the Programme Executive. This is to be done within 7 working days of the release of examination results.

Examination Appeal Form can be downloaded from the website. Students will receive an acknowledgement for the receipt of the Examination Appeal Form

within 3 working days. The Director of Studies is to review the appeal request and decide if it is a valid appeal. If

the request qualifies for an appeal, a different marker will be designated to re-mark the paper.

All decisions made by the Examination Board are final. The Programme Executive will inform the student of the final decision within four weeks

from the date of the appeal. Should there be changes required the Programme Executive will make the necessary

amendments to the results slip based on the appeal result.

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Appeal for ResultsExamination Appeal Form

START

Acknowledge within 3 Working days

Director of Studies to review the

appeal

Valid Appeal?

Yes

Assign Different Marker for Remarking

No

Approval by Examination Board

Inform student about final decision

within a month

Release of results

END

Section C

1. Student Contract The Standard PEI-Student Contract (“Student Contract”) Trent Global College adopts

is a very important legal document between the School and the student. It is the responsibility of the Institute to explain the following contents of the student

contract in English or in the native language of the student, where applicable.(i) Course information and Fees(ii) Course information and Fees Refund Policy, including Refunds for Withdrawal

for Cause and Refunds for Withdrawal without Cause(iii) Any other information as deemed necessary

All students are required to sign two original sets of student contract. One set will be given to the student and one set will be kept by the School.

If any amendment is made which will change the original intent of the student contract, both the student and the School must sign beside the amendment(s) on both sets of the original student contracts.

All fields must be completed in the student contract. Where it is not applicable, it must be indicated with “not applicable or N/A”.

A sample of the Standard PEI-Student Contract used by the Institute can be found on CPE’s website.

2. Details of Fee Protection Scheme (FPS) Required by CPE The Fee Protection Scheme (FPS) serves to protect the students' fees in the event a Private

Education Institution (PEI) is unable to continue operations due to insolvency, and/or regulatory closure.

Furthermore, the FPS protects the student if the PEI fails to pay penalties or return fees to the student arising from judgments made against it by the Singapore courts.

FPS is compulsory for both local and international students taking courses at the Institute except for short courses with waiver granted by CPE.

The School uses the Liberty Insurance Scheme. How students can be assured their fees are well protected:

- Receive a softcopy of the certificate through email- Able to find more information on the School website

3. Details of Medical Insurance Scheme Only for international students

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Effective 1 November 2015, Singapore Citizens (SC) and Singapore Permanent Residents (SPR) will be covered under the new Medishield Life scheme and thus no additional medical insurance will be purchased for these students.

Medical insurance scheme will have a minimum coverage as follows : an annual coverage limit of S$20,000 per student, covers up to B2 wards/6-bedder wards (conditions apply) in Singapore Government and Restructured hospitals; and provides for 24 hours coverage in Singapore and overseas (if student is involved in school related activities) throughout the course duration

Claiming Methodsi. This is a refund insurance plan, in other words, the insured student has to pay for

the medical fees by him/herself when he/she is hospitalized.ii. The student has to submit a claim form with the assistance of Trent Global College

Student Services Department.iii. Trent Global College will submit the claim on behalf of the student and upon

confirmation from the medical insurance provider, Trent Global College will inform the student of the claim outcome.

Interpretation of this medical insurance policy is based on the original contract provided by the insurance company in English.

The student may wish to increase coverage and can purchase additional insurance coverage by themselves or with the assistance of the School.

Section D1. Refund Policy and Procedure

Refund for Withdrawal Due to Non-Delivery of Course:

The PEI will notify the Student within three (3) working days upon knowledge of any of the following:

It does not commence the Course on the Course Commencement Date; It terminates the Course before the Course Commencement Date; It does not complete the Course by the Course Completion Date; It terminates the Course before the Course Completion Date; It has not ensured that the Student meets the course entry or matriculation requirement as

set by the organisation stated in Schedule A of the standard student contract within any stipulated timeline set by CPE; or

The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA). The Student should be informed in writing of alternative study arrangements (if any), and

also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.

Refund for Withdrawal Due to Other Reasons:

If the Student withdraws from the Course for any reason other than those stated in Clause 2.1 of the standard student contract, the PEI will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table in Schedule D of the standard student contract.

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Refund during Cooling-off Period: The PEI will provide the Student with a cooling-off period of seven (7) working days after the

date that the Contract has been signed by both parties. The Student will be refunded the highest percentage (stated in Schedule D of the Standard

Student Contract) of the fees already paid if the Student submits a written notice of withdrawal to the PEI within the cooling-off period, regardless of whether the Student has started the course or not.

Refund Table:

% of [the amount of fees paid under

Schedules B]If Student’s written notice of withdrawal is received

[90%] More than 45 days before the Course Commencement Date

[50%]Before, but not more than 45 days before the Course

Commencement Date

[0%] Upon Course Commencement

*Note : All days refer to calendar days

Non Refundable Fees : -

Application Fee Course Material Fees External Examination Fees Fees payable to government authorities or other external parties Relevant Bank charges paid by Trent Global College Fees charged for administrative services (for example, late fees, re-prints of

transcripts)

Notes:

Conditions where a course may be cancelled: The intake does not meet a minimum enrolment of 10 students. The lecturer (s) is/are hospitalized and a substitute lecturer cannot be found. In the event when the School is prevented beyond its control or influence to deliver the

course such as, but not limited to events of force majeure (earthquakes, explosions and others), war, endemic or epidemic or pandemic occurrences and others.

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Refund Procedure

Fill up Refund Request Form and submit to the School School will meet up with you to acknowledge the refund request and to work out if any

refund is eligible. Any refund amounts will be subjected to the school’s Management approval. The school will inform you of the outcome of the refund request. Should you be eligible for refund, the school will inform you when to collect the refund. The whole refund process will not take more than 7 working days from date of application.

Refund Request Form can be found on the website under :

Current Students -> Student Resources -> Forms

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2. Transfer / Withdrawal Policy and Procedure 2.2 Policy Statements

2.1.1 The policy on Transfer/ Withdrawal:

A student who requests for an internal course transfer within the School must have their existing contract terminated. A new student contract will be signed based on the procedures for executing student contracts. The Refund Policy shall apply unless as otherwise agreed between the School and the Student.

The student must also fulfil all the admissions criteria of the new course and will be subjected to the School’s student selection and admission procedures.

A student who withdraws from the School to enrol with another school shall be deemed to have withdrawn from the School and the refund policy and procedures shall apply.

2.1.2 Conditions for Granting Transfer and Withdrawal:

All outstanding fees must be settled prior to request for withdrawal and/or transfer

Student to fill in Course Transfer / Course Withdrawal Request Form, including submission of any supporting documents and adhering to the process as stated in the Course Transfer and Withdrawal Procedures.

2.1.3 Conditions for Refund

The School’s Refund Policy shall apply for all qualified refunds. Students are to refer to the School’s Refund Policy and the Standard Student Contract for further details.

2.1.4 Student’s Pass Status

For Course Transfers

For Student’s Pass holder, course transfer is subject to ICA’s approval of the new Student’s Pass.

In the event that an application pertaining to transfer is rejected by ICA, the student is required to cancel his current Student’s Pass within 7 days.

For Course Withdrawals

Student’s Pass holder is required to submit his/her passport and Student’s Pass to the

School for cancelation of Student’s Pass with ICA.

2.1.5 Timeframe for assessing and processing transfer/ withdrawal cases

The entire transfer / withdrawal process, from point of application to the final outcome,

should not be more than 4 weeks. If the final outcome is not in favour of the applicant,

respective staffs are to handle each situation according to the School’s dispute resolution

policy and procedure.

2.3 Course Transfer Procedure

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Trent Global College Programmes

Student to fill in Course Transfer Request Form, including submission of any supporting documents.

Requests for transfer are treated as withdrawal from a course and treated as a new application for a new course. Student must meet the entry requirements of the course applied for.

For students under 18 years old, request for transfer must be accompanied by student’s parent/ guardian approval in written form.

Request for transfer will only be considered for students that do not have any outstanding payments due to Trent Global College.

A Letter to effect or Reject Course Transfer Request will be given to the student. For Requests that are approved, student is to proceed with the application process for the

new course. Outcome of application for transfer of course processed and notified in writing within 4

weeks from the date of submission of written request for transfer/withdrawal. Upon approval of the transfer, the previous student contract will be considered as void. Refund Policy shall apply for all qualified refunds. Course Transfer Form can be downloaded from the website under :


2.2.2 Partner University Programmes

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Student to fill up Course Transfer

Request form

Programme Executive to meet up with student

Conducting of Pre-Course Counselling

Approval of Course Transfer

Approval of Course Transfer by Academic

Department

Letter to Effect or Reject Course

Transfer Request

Course Transfer Request Form / Programme Transfer Application

Letter

START

END

Course transfer can be done only within the same University. The detailed Course Transfer Procedure for the Partner University Programme (HWU) can be

found on the website under :

Current Students -> Student Resources -> Student Handbook

Liverpool John Moores University students are advised to use Trent Global Course Transfer Form which can be found on the website under :


Subject to University’s approval.

2.4 Course Withdrawal Procedure

2.4.1 Trent Global College Programmes

Student to fill in Course Withdrawal Request Form, including submission of any supporting documents.

For students under 18 years old, request for withdrawal must be accompanied by student’s parent/ guardian approval in written form.

Request for withdrawal will only be considered for students that do not have any outstanding payments due to Trent Global College.

A Letter to effect or Reject Course Withdrawal Request will be given to the student. Outcome of application for withdrawal of course processed and notified in writing within 4

weeks from the date of submission of written request for withdrawal. Upon approval of the withdrawal, the previous student contract will be considered as void. Refund Policy shall apply for all qualified refunds. Course Withdrawal Form can be downloaded from the website under :


Page | 26Course Withdrawal Request Form / Refund Request Form

2.3.2 Partner University Programmes

The detailed Course withdrawal Procedure for the Partner University Programmes (HWU & LJMU) can be found in the respective university’s handbook 6.17 (HWU) and 10.3 (LJMU) respectively. The student handbook can be downloaded from the website under


Liverpool John Moores University students are advised to use Trent Global Course Withdrawal Request form which can be found on the website under:


Please note that all withdrawals are subjected to University’s approval.

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Student to fill up Course Withdrawal Request Form and

Refund Request Form (if applicable)

Program Executive to meet up with student

Student Interview Sessions with Program

Executive

Approval of Course Withdrawal

Email to Effect or Reject Course

Withdrawal Request

Course Withdrawal Request Form

Course Withdrawal Request Form

Internal Processing of Course Withdrawal

Email

START

END

3. Dispute Resolution Policy and Procedure

3.1 Policy Statements

3.1.1 Handling of Feedbacks and Complaints

The School accepts both written (emails / letters / Feedback Forms) and verbal communications (meetings / telephone correspondences) for ease of providing feedback.

Feedback Forms can be downloaded from the website under : Current Students -> Student Resources -> Forms

The School is to seek feedback from its key stakeholders and external partners for continual improvement of its systems and processes.

All feedbacks and complaints must be properly recorded and /or documented. Any correspondence (including actions taken) between the School and the student must be annexed as evidences. This is to ensure that any staffs handling the case are kept aware of the progress / outcomes.

In the event of any appeals for retention, suspension, expulsion and awards, the School’s Dispute Policy and Process shall follow.

It is the responsibility of the Student Services Department to notify relevant departments of any feedbacks and complaints.

Students must be kept informed of the status of their feedback / complaints. Student Services Department is to respond to respective students within 3 working days of

receipt of the feedback / complaint. All feedbacks / complaints must be resolved within 21 working days. In the event that the

deadline is not adhered to, respective students must be notified and the reasons with regards to the delay must be made known.

All feedback and complaints are to be evaluated, and improvements to be made in response to them. Such improvements are to be documented for re-evaluation after its implementation, and the complainant/person giving feedback will be informed.

3.1.2 Alternate Remedies in Dispute Resolution

In the event that the School and the student cannot come to an agreement or the student does not accept the final decision made by the School’s Management Team, they will be referred to Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) through CPE Student Services Centre for mediation.

3.2 Dispute Resolution Procedure Fill in the Feedback Form and submit it to the School. The School will acknowledge your feedback/complaint within 3 working days. Within 14 days, the School will propose a solution to you. Should you not be satisfied with the solution, the matter will be escalated to the Principal/CEO.

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Should the final resolution still be unsatisfactory, you will be referred to the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) through the Council for Private Education Student Services Centre.

The entire process should not take more than 21 working days.

4. Course Deferment Procedure

4.1 Trent Global College Programmes Students requesting for a Course Deferment will need to fill up the Course Deferment Form

with supporting documents and submit the Form along with the $100 Deferment Fee to the School.

The School will arrange for an interview session who will discuss with the student the academic implications of deferment. Student is to sign off on the Course Deferment Form to acknowledge if they would like to retract or proceed with the course deferment.

Upon Approval from the Academic Department and Management, an Letter to effect the Course Deferment Request would also be issued to students.

Note1: For students below 18 years of age, School to contact parents/guardians to verify that they give their consent for the request for deferment.

Note2: Students are to ensure that addendum to PEI Student Contract has been signed. Course Deferment Form can be downloaded from the website under Current Students ->

Student Resources -> Forms

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Student to Submit Course Deferment

Form

Student Interview with Programme Executive

Approval of Course Deferment by

Academic Department

Management Approval of Course Deferment

Email to Effect Course Deferment

Course Deferment FormCourse Deferment Form

Email

Course Deferment Form/ Amendment to

Registration Form

START

END

4.2 Partner University ProgrammesThe detailed Deferment Procedure for the Partner University Programmes (HWU & LJMU) can be found on the website under :


Section E

1. List of Student Support Services Description Service Provided by

Pre-course Counselling Programme Manager

Pastoral Counselling Director of Studies

Academic assistance to students (Extra Classes / Dissertation Mentoring)

Director of Studies& Programme Executive

Dissertation Reference Materials Director of Studies& Programme Executive

Student Vision Access Programme Executive

Replacement of Student Cards Programme Executive

Replacement of Transcripts & Certificates Programme Executive

Photo Copy Service Programme Executive

Lost and found service Programme Executive

Career Development Services (CDS) Director of Studies

Issuance of request letter such as Recommendation, Graduation, notification and any other

Acknowledgement letters)Programme Executive

Library Service Programme Executive

Advice on Accommodation Student Services Team

Advice on Bank Account Opening Accounts Administrative Executive

Student Orientation Programme for all Current & Enrolled Students

Student Services Team

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For enhancing overall Student Experience

In ensuring that the School provides for an exceptional student experience, it undertakes to provide the following services:

Monthly review of students’ attendance Student Evaluation Surveys (Student Satisfaction Survey / Module Evaluation Survey /

Graduate Survey / Pre-course Counselling and Orientation Satisfaction Survey / End of Course Survey)

Feedback forms Dispute resolution process

To note:

This comprehensive list of student support services is not meant to be exhaustive. The School undertakes the responsibility to continually improve on ensuring that all students’ welfare and needs are well taken care of and will do so by school-student engagements through the various student touch points as listed.

2. Student Code of Conduct2.1 E xpulsion The college takes misconduct/malpractice extremely serious, and investigates all alleged cases of misconduct. Any student suspected of misconduct will be dealt with accordingly, and punitive action may include expulsion. Should any student be expelled from the course, no refund on fees paid will be made.

Students may be expelled from Trent Global College under the following circumstances:

Violation of ICA Regulation: Student’s Pass holders who have been caught working in Singapore may lead to expulsion and deportation as well as the forfeiture of Security Deposit.

Misconduct: Fighting, gambling, smoking or behaving disorderly. Defamation: Spreading untruth and damaging remarks about Trent Global College, its staff, or

fellow students which are deemed to be detrimental to the good name and reputation of Trent Global College.

Vandalism, Mischief and/or Theft: Students who have been found to participate in any willful or negligent acts that cause damage to, loss, removal or theft of, or any other wrongful interference with any property of Trent Global College.

Cheating in examinations/tests: Any form of plagiarism or cheating in tests and examinations may result in disciplinary action, not excluding expulsion from the course.

Attendance: Students who do not meet the criteria for attendance of 90 % may result in expulsion and cancellation of their student’s pass.

2.2 Attire and Grooming The school expects all students to dress decently and groomed when in School premises. Bermuda and slippers are not allowed.

2.3 Code of Conduct

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During their studies at Trent Global College, students are expected to strictly observe the following code of conduct, and rules which Trent Global College may institute from time to time. Disciplinary action, not excluding expulsion will be taken against rogue students for non compliance: Observe all laws of Singapore, All students to be in class at least 10 minutes before the commencement of lesson. For international students, the attendance requirement is 100%. In the event that your

attendance is less than 90%, your student pass may be cancelled by ICA. For local full time students, your attendance requirement is expected to be at least 75% and for local part time students, your attendance requirement is also expected to be at 75%.

All students are dressed appropriately for lessons. Bermuda and slippers are not allowed. Respectful towards the lecturers and fellow schoolmates at all times. No cheating or dishonesty in examinations. Do not engage in disruptive behavior during classes No fighting and/or engage in immoral or indecent behavior. No vandalism, willful destruction of and/or damage to the college’s property No consumption of drugs or intoxicating substances. No forging of documents or possession of forged documents. Do not engage in unlawful copying of licensed/proprietary materials.

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Section F

1. Advice on Living in Singapore Singapore's climate is classified as tropical rainforest climate (Köppen climate classification Af),

with no true distinct seasons. Owing to its geographical location and maritime exposure, its climate is characterized by uniform temperature and pressure, high humidity and abundant rainfall.

Dressing in Singapore Cost of a Meal:

S$3.00 - S$5.00/pax per meal Accommodation rates:

Room, Dual-shared - S$600/pax per month Room, Tri-shared - S$500/pax per monthRoom, Quad shared - S$450/pax per month

2. Relevant Singapore Laws Immigration requirements Laws on driving Drugs and alcohol abuse Employment Smoking Traffic Littering Any others deemed necessary

3. Reference to CPE

Established under the Private Education Act, the Committee for Private Education (CPE) is a statutory board empowered with the legislative power to regulate the private education sector. In addition to its role as the sectoral regulator of Private Education Institutions (PEI), the Council facilitates capability development efforts to uplift standards in the local private education industry.

CPE Student Services CentreAddress: 1 Orchard Road #01-01, (YMCA International House), Singapore 238824Tel :(65) 6592 2108Fax :(65) 6337 1584Email : [email protected]

Operating Hours:Mon – Fri : 9.00 am – 5.00 pmSat, Sun and Public Holidays : Closed

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