VISION - Ling Kwang Home for Senior Citizens

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VISION A progressive Nursing Home

providing holistic care

for the aged sick and needy

in our community

MISSION To provide the elderly

with an integrated holistic healthcare service

guided by Christian values

in a home-like environment

CORE VALUES Respect

Caring attitude

Individualized Support

Integrity

Transparency

CONTENTS

A Year in Review 4 CEO’s message 5 Memorial 6 Executive Committee 7

Organization Overview 8 Nursing Care 9 Rehabilitation 14 Day Care Centre 18

Corporate Office 22 Medical Social Work 23 Financial Highlights 26 Human Resources 28

Operations 32 Spiritual Care 33 Volunteer Programme 34 Donors 36

Annual Financial Statements 37

Unique Entity Number (UEN) T08SS0070F (Charity Number 0038)

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A Year in Review

Clockwise from the top:

1 Christmas Celebration 2014

2 National Day Celebration

3 Nurses and Staff Day 2014

4. LKHSC 31st Anniversary

Celebration

5. LKHSC 31st Anniversary

Celebration

CHIEF EXECUTIVE OFFICER’S MESSAGE

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Dear friends,

2014 came and went really quickly. We can sum up the year as one of many changes.

ORGANISATIONAL EXCELLENCE

To encourage our staff to strive for greater

‘Service Excellence’, we invited AIC’s Learning Excellence Team to conduct an in-house

workshop for all customer-facing staff. The workshop was specially tailored to the needs

of our staff, and incorporated specific scenarios introduced by them. This enabled

the trainer to understand the situations they

face in daily work, so that the training could be better customised.

The Service Excellence workshop was

designed to complement Part Two of the

Customer Experience Mapping project conducted by Conjunct Consulting. Both

activities have helped design and implement a framework that will enable our staff to better

deliver quality care to our residents.

INNOVATION and PRODUCTIVITY

This year, Ling Kwang Home for Senior Citizens ran a pilot programme which involved

the use of the robot seal, PARO, an innovative therapy tool from Japan. PARO was found to

have a significant impact on residents with

dementia, particularly those with behavioural problems. The calming effect of PARO on our

elderly residents was so profound that word of the programme’s success spread back to

PARO’s inventor, Takanori Shibata, via the

local distributor, who made a trip to LKHSC to observe our residents’ PARO sessions.

This year, the Rehabilitation Department was

also awarded a “Good Suggestion Award” for their quality improvement project “Kopitiam @

LKHSC”, the poster for which was showcased

at the AIC Quality Festival 2014.

In addition, we introduced two new initiatives

to better our residents’ quality of life:

Wellness Day for the Elderly

(Spa Sessions) LKHSC started using spa treatments this

year to boost the morale, and improve well-being and personal grooming of our

residents.

Instrumental Activities of Daily

Living

Implemented in June 2014, this activity allows residents to interact with the

community around them. Once a fortnight,

5 residents accompanied by Rehabilitation staff visit NTUC Fairprice and Chong Boon

Market to do some shopping, and practice managing money, and using public

transportation.

A number of innovative technologies such as

the SoundEye Bed Exit and SMART MAT are also currently being piloted by A*Star at the

Home. Once successfully deployed, these technologies will contribute towards meeting

our Work Plan for the next two years.

Finally, we rounded off the year with the

pleasure of having Dr. Amy Khor, Senior Minister of Health and Manpower, grace our

31st anniversary dinner with her presence, despite her busy schedule.

FAREWELL On a more sombre note, we bade farewell to

our founder Reverend Dr. Quek Kiok Chiang who went home to be with the Lord on 3

January 2015. Rev. Quek will be fondly

remembered by all at LKHSC for his untiring efforts, and unceasing work, in caring for the

elderly and needy, both in Singapore and overseas. It was through his vision and

leadership that a small plot of land housing

only squatters became the Ling Kwang Mission, and eventually the Ling Kwang Home

for Senior Citizens as it is today.

Dennis Tan Chief Executive Officer

CEO’S MESSSAGE

In Loving Memory

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In Loving Memory

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PATRON

Associate Professor HO PENG KEE (Former Senior Minister of State for Ministry of Law and Ministry of Home Affairs)

EXECUTIVE COMMITTEE

Elder KENNETH FOONG Honorary Chairman

Elder DANIEL ANG Honorary Vice Chairman

ALBERT ANG H W Honorary Secretary

Elder CHIN CHON SHIN Assistant Honorary Secretary

WELLINGTON FOO THIAM FONG Honorary Treasurer

Deacon TAY NGIAP JIANG Assistant Honorary Treasurer

ANGELINA TAN-CHUA Executive Committee Member

Elder KHOO PENG KIAT Executive Committee Member

SEOW HONG CHIOW Executive Committee Member

Elder LAM KWONG CHONG Executive Committee Member AUDIT COMMITTEE

Elder LAM KWOK CHONG Chairman

WELLINGTON FOO THIAM FONG Member

EDDY ANGULLIA Member

STANDING COMMITTEE & HR COMMITTEE

Elder KENNETH FOONG Chairman

Elder DANIEL ANG Member

WELLINGTON FOO THIAM FONG Member

ALBERT ANG H W Member MEDIFUND COMMITTEE

Elder KENNETH FOONG Chairman

NG PENG HOCK Member

ANDREW SEOW KIAN WEE Member

Dr CHIN YUH BIN Member

MEDICAL PROGRAM & SERVICES COMMITTEE

Dr FOO KIAN FONG Chairman

Elder KENNETH FOONG Member

Elder KHOO PENG KIAT Member

EDMUND KWOK Member

EXECUTIVE

COMMITTEE

In Loving Memory

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MANAGEMENT STAFF

DENNIS TAN Chief Executive Officer

BELINA THAM Director of Nursing

HUDSON TEH Senior Finance Manager

NANCY HENG Senior Human Resource & Admin Manager

MEDICAL TEAM

Dr. FOO KIAN FONG Medical Director

Dr. CHIA KIAT SWAN Resident Doctor

Dr. KO SOO MENG Psycho-Geriatrician

Dr. FRANCIS NGUI Psycho-Geriatrician

Ms LEOW SOOI MEE Locum Dietician

Ms LOW AI WEI Speech Therapist

Mr. JOHN MOODY Podiatrist

Dr. GOH BEE TENG Volunteer Doctor

Dr. ANG YIAU HUA Volunteer Doctor

Dr. CHIN YUH BIN Volunteer Doctor

DENTAL TEAM (Volunteer Dental Surgeons)

Dr. VICTOR LEE

Dr. TAN KWONG LEEN

Dr. LAM YING KEAT

Dr. CHUAN SHI LING

Dr. TAN SZE HWEI

Dr. TAN SU WEE

Dr. MICHELLE CHIA

Dr. PRISCILLA CHIA

Dr. EUGENE QUEK

ORGANISATION

OVERVIEW

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NURSING CARE to provide our residents

with holistic and quality care

in a comfortable and

secure environment

From top clockwise

NURSING __________________________________________________________________________________

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OCCUPANCY

The occupancy rate for the 350 licensed beds for

FY 2014/2015 is 98%, with an average of 342

residents (per day).

There was no significant increase in the average

number of residents (per day) as compared to

FY 2013/2014. During this period of review, there

were 63 admissions, 55 deaths, and 15

discharges.

CUSTOMER EXPERIENCE MAPPING (CEM)

In our pursuit for continuous improvement,

we embarked on a 2nd round of Customer

Experience Mapping in 2014.

This was conducted by Conjunct Consulting (on a

pro bono basis) with the help of students from

the Singapore Management University (SMU).

The objective was to provide a comprehensive

evaluation of our current customer experience

and identify service gaps. We adopted the

SERVQUAL quality management framework to

measure quality in the experience mapping and

gap analysis. The framework identified 5 areas

of service to be surveyed: tangibles

(e.g. cleanliness), reliability, assurance,

responsiveness, and empathy.

In Q4 2014, Conjunct Consulting issued their

recommendations for improving the customer

experience based on the service gaps identified.

These recommendations provided our staff with a

clearer understanding of the PDCA (Plan, Do,

Check and, Action) cycle used to ensure customer

service standards are met. The study also clarified

for the staff the key points of contact between

our staff, the caregivers, and residents, and their

needs and expectations. The study has also

allowed our staff to track customer satisfaction

levels over the aforementioned 5 areas of service,

thus being able to better pinpoint critical areas for

improvement. LKHSC staff continue to strive to

bond and work with the residents and their family

members, to adopt best practices in care delivery.

TRAINING AND LEARNING

To be a Nursing Home within the community, and

in order to provide quality services, we believe

that constant upgrading of skills and updating of

knowledge, to keep abreast of the latest

technology, are necessary.

As part of our Training and Learning initiative, to

meet the new and Enhanced Nursing Home

Standards, this year the Nursing Department has:

Made it compulsory for all Nursing and

Rehabilitation staff members to undergo a

minimum of 40 hours of training per year Rolled out training roadmaps for all Nursing

and Rehabilitation staff

Identified appropriate staff to attend

certificated courses.

For FY 2014/2015, our nurses attended the

following courses:

1. End-of-Life Nursing Education

Consortium (ELNEC) Workshop

One of our Nurse Managers and a Senior Staff

Nurse attended this workshop on 7-9 April

2014. The workshop helped increase the

confidence and competence of nurses caring

for residents in their last phase of life. It also

sharpened their general nursing care skills.

2. In-house ITE Training Course 2013/2014

for Nursing Aides

Eight of our Nursing Aides completed the ITE

(Home Care) training course which started on

1 September 2013. They took their

examination on 19 March 2014. They all

passed.

NURSING

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3. Basic Cardiac Life Support (BCLS) Course

As part of our basic training for staff, 9 Staff

Nurses, 3 Enrolled Nurses, 6 Senior Nursing

Aides, and 8 Nursing Aides attended the BCLS

course this year.

4. Service Excellence Course

In 2014, 18 executive/supervisory staff

completed the Service Excellence Course on

29–30 September 2014. The remaining staff at

LKHSC completed the course between the

months of October and December. The course

enhances their service skills and techniques in

order that they are able to interact with

residents, their family members and the public

more effectively.

5. Educational Talk by Pharmacist

On 22 September 2014, Ms Evonne Lee, a

Pharmacist from the NHG (National Healthcare

Group) Pharmacy gave her annual talk on Pain

Management and the WHO Pain Ladder.

6. Training on 6S for the ILTC

(Intermediate Long-Term Care) Sector

“6S” stands for: “Safety, Sort and Scrap,

Straighten, Shine and Service, Standardise,

and Sustain. 5 members of our staff attended

the one-day workshop on 23 January 2015.

The training was aimed at helping them

improve their workflow and work environment.

It also provided hands-on practice which

helped our staff enhance their skills and

knowledge relating to waste management.

MILESTONES

AIC Residents’ Satisfaction Survey 2014

(Nursing Homes in Singapore) 21–22 July 2014 --- 95 LKHSC residents and their

caregivers participated in this AIC survey, the

results of which will be released by Q2 2015.

Integrated Day Care Centre (IDCC) for the

Elderly—SPICE Programme

It has been two years since the IDCC commenced

operations in LKHSC. Since commencement, there

have been 33 clients, aged 60–100. 22 of these

have been discharged from the Programme, of

which 13 were discharged to their own homes. As

we believe that the elderly should be allowed to

age in the community at large, we are planning to

gradually increase the client intake up to 45 in the

later part of the year.

By Q2 2015, a new Home Care program will have

commenced, in which our staff will visit clients

who are unable to come to the Centre, and need

nursing care in their own homes. These elderly

clients will continue to enjoy the benefits of

staying within their own communities, remaining

with their loved ones, all whilst being cared for by

trained caregivers.

Pandemic Flu Preparedness Exercise

On 23 March 2015, the Nursing Department

conducted a Pandemic Flu Preparedness table-top

exercise. This annual exercise is part of the

training required by MOH, in preparation for an

epidemic in Singapore.

Influenza Vaccination

In October 2014, as is done annually, 331

residents and 139 staff were vaccinated.

Renewal of ITE Training Licence

Our required training hours having been fulfilled

and our documentation being in excellent order,

the Institute of Technical Education (ITE)

renewed our licence to train Nurses in-house

for 3 years. This reflects their satisfaction with

our work, as the licence ordinarily expires

after 2 years. Being an ITE Approved Training

Centre means LKHSC can conduct in-house ITE

(Home Care) courses. We have been an Approved

Training Centre since 1 May 2010.

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Certified On-the-Job Training On 24 July 2014, inspectors from ITE visited to

review the documentation relating to our nursing

procedures. The Certified On-the-Job Training

Centre (COJTC) Scheme certifies companies that

possess a quality OJT system. Having met the

required standards, we have once again been

accorded recognition as a certified OJT centre

for 3 years. LKHSC has been certified under the

scheme since 1 September 2003.

Ministry of Health (MOH) Nursing Home Inspection

On 21 April 2014, the MOH Licensing and Audit

team visited us for their annual inspection, as is

required by MOH.

MOH Review of Death Records

On 16 March 2015, auditors from the Regulatory

Compliance and Enforcement Division of MOH

visited to audit our death records. The objective

of this annual review is to ascertain if all

unnatural deaths that occurred in LKHSC have

been reported accordingly.

One-Day Ward Attachment On 22–23 January 2015, 14 members of staff

from the corporate department visited the wards

for a “clinical experience”. The aim of this activity

is to give the corporate staff a hands-on

experience working alongside the nurses

in the wards.

EMPLOYEE OF THE QUARTER (EOQ) AWARD

The award recognises staff members for their

exemplary behaviour, achievements, and

contributions made during their tenure in LKHSC.

The following members of Nursing Department

were awarded the EOQ in 2014. They are:

Health Care Assistant Josephine Baracena

for Q2 2014

Enrolled Nurse Maricel Aquino for Q3 2014

Enrolled Nurse Myat Lay Maung for Q4 2014.

NEW INITIATIVE: TOWNHALL MEETING

WITH THE RESIDENTS

Residents' feedback sessions were held on 6 May

and 2 September 2014. 37 and 50 residents

attended the sessions respectively. The most

common items of feedback concerned a lack of

food variety, personal attention, and lack of

“homey” feeling. The respective departments

have been advised to look into these areas. Such

sessions will continue to be conducted half-yearly.

This allows the residents to voice their needs and

wants. Feedback boxes have been installed in

every ward for family members to provide

feedback too.

PROJECTS SUBMITTED AS POSTERS FOR

THE QUALITY IMPROVEMENT (QI)

COMPETITION 2014

I Think, I Care, and I Deliver

Recycling and reusing plastics is one of the most

effective ways of handling the huge global

problem of waste, and helping to slow global

warming. This project aimed to design containers

made from reused plastic bottles to hold

residents’ toothbrushes, so that

cross contamination can be prevented in a way

that is eco-friendly and cost saving. In this

project, we proposed using plastic bottles as they

are rust-proof, flexible (thus easily moulded),

durable, and inexpensive.

A Quantitative Study on the Reduction of

Falls in the Long-term Care Setting

The aim of this project was to look into the use of

creating a systematic and effective culture to

reduce falls in the long-term setting. Statistics

show that there was a significant 38% reduction

in the fall rate at LKHSC in 2013, as compared

to 2012. Residents have been empowered to be

more independent and confident in their mobility,

hence the lowering of the fall rate. This is a

retrospective study that was carried out in 2012

and 2013.

Pushing Boundaries @LKHSC-The "WORK

OF ART' to prevent Pressure Ulcer

Development

Pressure ulcers are a common but preventable

condition experienced mostly by elderly people

and those with physical impairments. The

presence of pressure ulcers is a mark of overall

poor care, and may contribute to premature

mortality. Research and evidence-based nursing

have shown that regular turning is one of the

main ways to prevent bedsore development.

Currently, all bed-bound residents at LKHSC are

turned every 2 hours. However, due to different

positioning, some residents may be inadvertently

missed out. A flip-chart to record the turnings has

NURSING __________________________________________________________________________________

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been introduced so that staff can easily check if

the turning schedule has been kept. This project

has, after a three-month period, shown that 43%

of our residents did not develop new pressure

ulcers. A quarterly audit was done to ensure the

new “best practice” has been kept in place.

LKHSC REVEALED—Customer Experience

Mapping: This poster project showcased LKHSC’s

recent Customer Experience Project, conducted

by Conjunct Consulting.

INNOVATION AND PRODUCTIVITY

PROGRAMMES

In the spirit of innovation and productivity, we

have, in collaboration with A*Star, initiated 3

projects in January 2015. They are:

1. SOUNDEYE BED EXIT

Fall prevention is one of the most important and

visible patient safety challenges nursing homes

face today. The SoundEye project provides an

additional alert system to assist nurses, especially

night duty nurses, in responding to residents’ calls

for assistance. The SoundEye, which is equipped

with infrared and sonar senses, detects residents’

movements around their beds. In the event of the

call-bell being not within reach, a resident

needing assistance can call out for help. The

SoundEye picks up the verbal calls of residents,

and alerts the nurse on duty.

2. SMART MAT

This project is designed to monitor respiratory

and heart rates by placing a sensor under the

mattress. No probes are needed and resident will

not be inconvenienced. SMART MAT can be used

for residents who are nearing the end of their

lives, and who require passive but close

monitoring. SMART MAT can capture the last

moments of life and offers them a sense of

dignity by allowing them maximum freedom of

movement in bed. SMART MAT provides us with a

window of opportunity to inform the

next-of-kin, so that residents can spend their final

moments with family. SMART MAT can also be

used as a tool for the vigilant monitoring of

residents with unstable heart or respiratory

conditions.

3. RFID-based Laundry Counting and

Tracking System

This counting and tracking system will be

introduced into the Laundry Department, pending

funding. The project involves tagging all linen and

residents’ clothes. The system improves labour

productivity by automating the counting of bed

linen and clothing. With the RFID tags, each piece

of LHKSC’s laundry will be accurately and rapidly

counted, as well as assigned to the rightful

owner. This new process will also reduce hygiene

risks to our healthcare workers.

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REHABILITATION Dedication and compassion in

achieving our residents’

highest functional independence,

optimum health and well-being

NURSING __________________________________________________________________________________

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STAFFING

The Rehabilitation Department has two full-time

Physiotherapists (PT) and one Occupational

Therapist (OT) supported by six Physiotherapy

Aides, two Occupational Therapy Aides, and four

Rehab Attendants.

INDIVIDUAL CARE PLANS AND THE

OUTCOME OF THERAPY MEASURES

For purposes of treatment, residents are placed

into 3 categories. All new residents and residents

with potential for improvement after rehabilitation

are classified as under Active Rehabilitation.

These comprise about 4% of our residents and

they are reviewed quarterly. Residents on the

Passive Rehabilitation programme make up 26%,

and residents on Maintenance Rehabilitation make

up 70%. These groups are reviewed

every 6 months by both the PT and OT.

According to individual care plan targets set for

each resident, both PT and OT were able to

achieve the goals set for 97% and 99% of the

residents respectively.

SERVICE IMPROVEMENTS

Spa

In 2014, on Wellness Day for the Elderly, we

started providing spa therapy on a quarterly basis. It is aimed at boosting the morale, and

improving the well-being and personal grooming

of our residents, giving them an experience unique to their nursing home lives.

Each LKHSC spa session includes a choice of

facials, massages, hair-dyeing, nail-painting, and

aromatherapy treatments. The “pampering” and calming effect of the sessions lift the residents’

spirits, which contributes to their overall well-being.

IADL (Instrumental Activities Of Daily

Living)

This activity was implemented in June 2014. Residents were chosen according to their mobility

status, cognitive skills, and Modified Barthal Index (MBI) level of dependency. Every 2nd and 4th

Tuesday of the month, 5 residents are

accompanied by 5 Rehabilitation staff on visits to NTUC Fairprice and Chong Boon Market. This

allows them to do some shopping, to practice managing their own money, and using public

transport.

The Expression Of Thoughts And Emotions

Thru Visual Arts

Our monthly visual arts programme was first

introduced in September 2013. It allows the elderly residents to express their thoughts and

feelings through the creation of art.

5 of our staff have been trained to conduct the

programme which is designed to improve the total well-being of the individual. Their works

allow them to reconnect with the community

through taking part in community competitions. By doing this, residents can cultivate feelings of

accomplishment and purposefulness.

Through feedback and surveys, we learnt that out

of 45 residents, aged 57 to 97, 67% felt that this programme enabled them to better express their

feelings. 60% said they enjoyed the activity because it allowed them to mingle with friends

and other residents, and 50% felt the work of

creating art gave them a great deal of enjoyment. LKHSC showcased some of the art at the Silver

Arts Exhibition, held from 6–14 September 2014, at The Plaza, National Library Building. The

REHABILITATION

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exhibition was organised by AIC and the National Arts Council.

The process, products, and results of this programme were also presented to the public in

the form of a poster, which was submitted at the Quality Improvement Project Poster Competition

for the ILTC Quality Festival organised by AIC.

The poster was shortlisted, and our staff were invited to give a presentation on the subject at

the Festival.

PARO

PARO is a robot baby seal, developed by

Mr. Takanori Shibata. At LKHSC, we use PARO to

engage residents with dementia. PARO is available to them on a daily rotation. Our first

PARO was lent to us by AIC. Training sessions were conducted by Mr. Shibata himself. The

effects on our residents was profound. This year,

we purchased two PAROs of our own to continue the work.

From the initiation of the PARO sessions, a pilot

study was conducted to compare the

effectiveness of using PARO as an assistive device to calm patients and give them a sense of

companionship, versus existing structured activities.

This study was submitted at the Quality Improvement Project Poster Competition for the

ILTC Quality Festival organised by AIC, under the title: A Piloted Study using Assistive Device as a Tool in Managing Behaviour in Dementia. The

poster was shortlisted.

Overcoming Language Barrier for Effective

Implementation of Pain Assessment

This year, as part of the implementation of the Enhanced Nursing Home Standards, 2 of our

Rehabilitation staff and three staff nurses were

sent for training at AIC, in pain management. After the training, our staff were invited to write

an article about their journey in creating a pain assessment tool for LKHSC. The article was

selected by the British Medical Journal to be

displayed at the International Forum on Quality and Safety in Healthcare, in London on April 22-

24, 2015.

'Kopitiam @ LKHSC'

'Kopitiam @ LKHSC' is a weekly activity designed to bring the kopitiam experience into the Home.

It simulates the “real-life” experience of a normal person going out to buy breakfast. During the

activity, residents gather to purchase local breakfast fare from stalls set up in the Home. This

gives residents an opportunity to practice money

management, meaningful social interactions, and improve their reality orientation through a form of

reminiscence therapy.

At the Inaugural Intermediate and Long-Term Care (ILTC) Excellence Awards 2014, during the

ILTC Quality Festival, LKHSC was awarded the

Good Suggestion Award for 'Kopitiam @ LKHSC'.

Training For new nursing and healthcare staff, the Rehabilitation Department conducts in-house

training orientations. This involves training the

new staff how to transfer and position residents, and to conduct structured activities. This training

is conducted quarterly.

The external training courses attended by the Rehabilitation staff include:

Introduction to Enhanced Nursing Standards

Balance Assessment: A System Approach

Supervisory Training Workshop

Pain Management

Effective Supervisory Skills for NPO Managers

Quality Service Excellence on Productivity

Improve Your Practice In Diversional Therapy

For Eldercare Sector Wellness Programme: Visual Arts

Ingot Review On Documentation,

Streamlining Of Terminologies, And

E-Learning Platform Discussion Montessori-Based Dementia Programming

Outcome Measurement for Physiotherapists

Management Retreat Strategic Planning

6S by AIC

Ingot Workshop

Basic Cardiac Life Support (BCLS). A total of

6 Rehabilitation Staff have a 2-year

accreditation for BCLS, given by the National Resuscitation Council Singapore (Lentor

Training Centre), under AIC.

CONCLUSION

The Rehabilitation Department continues to work

with different teams in LKHSC to provide quality

care and service through a holistic approach for

all residents of LKHSC, Day Care and SPICE

clients, focussing on their well-being, dignity of

care, making their stay comfortable and

enjoyable.

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Two of our residents

enjoying a day-out on

our IADL visits to the

market.

A piece of art by one

of our residents was

shortlisted for the

Sliver Art Exhibition,

and displayed at the

National Library.

Rehabilitation staff

learning Basic Cardiac

Life Support

Our Rehabilitation Department receiving a “Good Suggestion

Award” for their poster project “KOPITIAM @Ling Kwang Home for

Senior Citizens”.

Spa therapy sessions @

LKHSC

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DAY CARE CENTRE Social and Day Rehabilitation Centre

with individualised Care Plans

for each Client

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LKHSC’s in-house Rehabilitation Team runs the Day Care Social and Day Rehabilitation

programme.

For each client, the Rehab Attendant and

Therapist Aide first make an assessment on the individual’s treatment and care needs.

Thereafter, the Physiotherapist (PT) and Occupational Therapist (OT) design an individual

care plan for each client according to his/her physical, medical, cognitive, psychosocial, and

functional needs.

The long-term and short-term goals for each

client are discussed with his/her family, so that achievable and realistic outcomes are agreed

upon. Where applicable, the PT and OT will also assess the current status of care and home

therapy provided by the client’s caregiver. If

required, basic caregiver training is provided. Where there is a change of caregiver, basic

caregiver training can also be provided.

Daily group exercises using music and movement are conducted. For day rehabilitation and active

cases, one-to-one therapy sessions are held.

CAREGIVER TRAINING FOR DOMESTIC

HELPERS

On 13 November 2014, a training course on the

role of the domestic helper in caring for the elderly was conducted by the PT. Invitations were

sent to all Day Care clients. 6 clients signed up

their domestic helpers.

We were glad that the domestic helpers shared their various experiences of how they dealt with

their elderly charges, as well as having to cope

with household chores. The domestic helpers also shared that their most challenging times were in

the evenings and especially during meals.

The domestic helpers also requested a repeat of

last year’s talk on the Heimlich Thrust, which included a hands-on demonstration. The Heimlich

Thrust is applied in the case of choking.

OUTINGS

Jurong Bird Park

On 23 May 2014, the Day Care clients were taken on an outing to Jurong Bird Park. They had lunch

in the aviary, with parrots all around them. The

captain at the cafe was very kind to our elderly clients and he specially arranged the tables so

that everyone had a good view of the parrots. This made everyone very happy.

A tram ride was arranged as the weather took a turn for the worse. It turned out to be a blessing

as the Day Care Clients could see more attractions. The tram ride was a new experience

for some of them.

Kallang Wave

The Day Care Clients were very excited to visit our new stadium on 5 September 2014. Some of

them remembered the old stadium where our National Day celebrations and football matches

were held.

A-One Porridge kindly sponsored lunch for the

whole group. In addition, the owner of the restaurant, Mr Ter, gave a ‘red packet’ to each of

the elderly present. The clients also participated in games relating to the Mid-Autumn Festival.

National Orchid Gardens On 9 October 2014, the Day Care clients visited

the National Orchid Gardens. Instead of the 2 pre-arranged tour guides, the National

Parks Board sent 4 tour guides to enable our

clients to tour the gardens in smaller groups so that they could better enjoy themselves. The 4

guides were wonderful, and they gave us a two-hour tour instead of the stipulated one-hour.

Turf City A shopping trip to Turf City was organised on 13

November 2014 to allow our clients to buy presents for their Christmas gift exchange. Most

kept to the budget of $20.00 a person. Besides food items, some of them bought gifts of T-shirts

and towels. The gifts were gift-wrapped, and

distributed by way of a musical lucky draw on 19 December.

DAY CARE CENTRE

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CELEBRATIONS

Mother’s Day

The clients celebrated Mother’s Day with lunch and a take-home gift of a terrarium.

National Day

National Day was celebrated together with the residents of LKHSC.

Christmas Celebration On 19 Dec 2014, Christmas was celebrated with a

sumptuous tea, together with the LKHSC residents, who put up a performance wearing

white gloves.

Chinese New Year

On February 13 2015, Chinese New Year, our clients gave a simple performance with waving

ribbons at a “Lo Hei” session held at the LKHSC multi-purpose hall.

SUCCESS STORIES

Madam LGH is a 97-year-old lady diagnosed

with Alzheimer’s Dementia. During the Initial

Assessment in 2013, she was indifferent, silent, and sometimes restless. She is very thin and frail.

After 1 year and 4 months attending the Day Social, she became more alert and responsive.

She is now cheerful and informs us that she looks

forward to coming to LKHSC, where she, in her beautiful cheongsam, happily interacts with the

other Day Care clients.

Madam Chan ML was admitted to Day Rehabilitation in June 2013. Upon admission, she

complained of weakness on both lower limbs and

had difficulty going down the stairs which made her fearful to move, thinking she might fall.

Through continuous rehabilitation for almost 1 year, she has regained muscle strength on her

lower limbs which gives her more control and confidence going down the stairs. She was

discharged on August 2014.

Mr Ong EL is married with 2 children. He used to

work as a PUB technician. Mr Ong was admitted to LKHSC Day Care on January 2011 with primary

diagnoses of Hepatic Encephalopathy and liver

cirrhosis. From the beginning, he was very cooperative and motivated to do the daily

exercises that kept him active and functional. Subsequently, Mr Ong was admitted to hospital

many times. Although he was put under palliative

care in 2012, he continued with his daily exercise regimen with the LKHSC Day Care. This helped

him to maintain his overall endurance and muscle strength. In 2014, the doctor put him on

chemotherapy, and yet he continued attending

Day Care. In November 2014, a significant event in his life took place when he was able to attend

his son’s wedding, which he had thought almost impossible given that he was under palliative

care. This gave him so much joy and confidence that despite his functional limitations, he is able to

interact with other people within the community

and experience quality of life. Mr Ong continues to come to Day Care 2–3 times a week.

DONATIONS This year, Day Care received donations totalling

$11,100 from the families of Day Care clients. They have specified that the donations be used

for outings and equipment, for Day Care clients.

ACKNOWLEDGEMENTS LKHSC Day Care Centre wishes to thank the

following volunteers for their services: Jeannie Ang

Khoo Beng Cheng

Regina Lee

Jean

We also thank you, our donors, for your support: A-One Porridge

Ng Jui Sia

DAY CARE CENTRE __________________________________________________________________________________

21

Day Care Statistics

Number of Clients: Active = 14%

Maintenance = 86%

Goals Achieved: PT = 100%

OT = 100%

DAY CARE CENTRE __________________________________________________________________________________

22

CORPORATE OFFICE Medical Social Work

Finance

Human Resources

Operations

Spiritual Care

MEDICAL SOCIAL WORK

23

ADMISSIONS

Admission of a resident to a long-term care

institution is a significant event for the new

resident, his/her family and friends, as well as

LKHSC staff. It is not an event that simply

happens; it requires thorough and individualized,

pre-admission planning and coordination.

A pre-admission assessment is important.

Our Nurse Manager screens all prospective

residents to ensure that prior to accepting the

placement, the Home can determine the

appropriateness of the placement and then

adequately meet the needs of the potential

resident.

Ideally, each admission includes a pre-admission

counselling session. Such sessions include a tour

of the premises, and an explanation of our

policies, procedures, and services. Information

about visiting hours, the care plan/model, and

meal arrangements are also shared with the

family members.

ADMISSIONS IN 2014/2015

Admitted Rejected Withdrew Total

AIC

(Long-term) 53 13 8 74

AIC (Respite) 10 2 3 15

Private

(Long-term) 1 0 0 1

Private

(Respite) 3 0 1 4

Total 67 15 12 94

Male Female Total

AIC (Long-term) 17 36 53

AIC (Respite) 3 7 10

Private

(Long-term) 0 1 1

Private (Respite) 1 2 3

Total 21 46 67

REJECTIONS IN 2014/2015

Rejects Male Female Total

AIC (Long-term) 5 8 13

AIC (Respite) 0 2 2

Private (Long-term) 0 0 0

Private (Respite) 0 0 0

Total 5 10 15

COMMON REASONS FOR REJECTION

LKHSC may reject potential residents for the

following reasons:

1. We do not have the facilities to handle

patients with:

severe mental disorders,

e.g. IMH patients, those who are prone to acts of violence and abusive behaviour

dementia (ambulating cases)

poor safety awareness but the ability to

wander high fall risks (if the family is not willing to

give consent for the use of restraints

ordered by a doctor). 2. Inappropriate referrals in which the patient

requires other types of nursing care and/or

rehabilitation. 3. The referred patient has social problems.

4. The referred patient refuses to be admitted into a nursing home.

5. The referred patient has lost his/her NRIC.

Note: Although 13 AIC-referred cases for

long-term placement have been rejected, the

actual number should be 3, as 10 of the

aforementioned cases should have been

withdrawn by AIC or referring hospitals because

of reasons such as the patient refusing

placement, being medically unfit, or without

original NRIC.

MEDICAL SOCIAL WORK

MEDICAL SOCIAL WORK

24

WITHDRAWALS IN 2014/2015

Withdrawals Male Female Total

AIC

(Long-term) 5 3 8

AIC (Respite) 0 3 3

Private

(Long-term) 0 0 0

Private

(Respite) 0 1 1

Total 5 7 12

COMMON REASONS FOR WITHDRAWAL

Common reasons for withdrawal include:

The patient’s family has found alternative

care arrangements for the referred patient.

The referred patient refuses to be admitted.

The referred patient passes away.

The referred patient has lost his/her NRIC.

INTERIM DISABILITY ASSISTANCE

PROGRAMME

The Interim Disability Assistance Programme

(IDAPE) is a government assistance scheme

providing financial help to needy, and disabled

elderly Singaporeans who are not eligible to join

ElderShield because of their age or pre-existing

disabilities. IDAPE is administered by NTUC

Income.

To make a claim under IDAPE, the resident must

meet the following criteria:

Resident is unable to perform 3 or more of

the 6 Activities of Daily Living (The 6 ADLs

are: washing, feeding, dressing, toileting, mobility, and transferring).

Must be a Singapore citizen born before 30

September 1932 OR born between 1 October 1932 and 30 September 1962 (both dates

inclusive) but with pre-existing disabilities as

of 30 September 2002. Per capita household monthly income is less

than $2,600 OR for households with no

income and living in a residence with an Annual Value of $13,000 and below.

The monthly pay-out ranges from S$150 to

S$250 and the maximum pay-out period is 72 months.

Monthly Household Income IDAPE Monthly

Pay-out

$0 – $1,800 $250

$1,801 – $2,600 $150

* IDAPE applicants from households with no

income will qualify for the $250 monthly pay-out

if the annual value of their place of residence is

$13,000 or lower.

Total No. of Approved IDAPE Cases: 24

ELDERSHIELD

ElderShield is offered to eligible Singapore

Citizens and Permanent Residents (PR) who are

CPF members when they turn 40. The monthly

pay-out ranges from S$300 to S$400 and the

maximum pay-out period is 60 months.

To make a claim under ElderShield, the resident

must fulfil the following criteria:

1. Must be a Singapore citizen aged 40 and

above (as of 30 September 2002). 2. Must be unable to perform 3 or more ADLs.

Total No. of Approved ElderShield Cases: 9

PIONEER GENERATION DISABILITY

ASSISTANCE SCHEME (PioneerDAS)

The Pioneer Generation Disability Assistance

Scheme (Pioneer DAS) provides $100 a month to

help Pioneers with their care needs. To be eligible

to claim PioneerDAS, the applicant must fulfil the

following criteria:

1. Must be a Pioneer living in Singapore, i.e.

he/she was born before 1950 and became a Singapore Citizen before 1987.

2. Must be permanently unable to perform 3 or more ADLs.

Total No. of Approved Pioneer DAS

Cases: 231

MEDICAL SOCIAL WORK

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MEDICAL FEE EXEMPTION CARD (MFEC)

The MFEC scheme helps needy Singapore Citizens

(SCs) and Permanent Residents (PRs) who are

residents of nursing homes, inpatient hospices,

and chronic sick units with their medical expenses

at Public Hospitals/Institutions and Polyclinics.

MFEC holders are auto-mapped to the maximum

subsidy tier (i.e. 75% for residential services) in

intermediate and long term care (ILTC) settings.

Eligibility criteria: Gross Per Capita monthly

Income (PCI) of the applicant and his/her

immediate family member (IFM) to be S$700 or

less. Applicants to have personal savings of

S$6,000 or less.

Notes: 1. Gross per capita income will be based on the

total income of the applicant and his/her immediate

family members, divided by their total headcount. 2.

Immediate family members refer to applicant’s parents,

spouse and children regardless of whether they are

staying with applicant.

Total No. of MFEC Approved: 51

PLAN FOR 2014/2015

In addition to providing financial aid to our

residents and caregivers, the Medical Social Work

team also helps residents who might be

experiencing progressive loss of cognition. In

order to do this, we are including more residents

in the Advance Care Planning process. This is

carried out with the assistance of Tan Tock Seng

Hospital’s Project CARE team.

Advance Care Planning (ACP) is for everyone,

regardless of age or state of health. It involves a

series of voluntary discussions that help the

resident and his/her caregivers better understand

the resident’s state of health.

Through a process of discussions about the

resident’s values and beliefs, the resident’s

preferences will be clarified, recorded, and used

to guide the healthcare team and their loved ones

to make healthcare decisions on the resident’s

behalf, if the resident is unable to do so

himself/herself.

The results of these discussions come into play

during times of acute crisis and/or when the

resident becomes unable to participate in the care

process by reason of impaired consciousness.

Through this process, we hope to help residents

and their families arrive at thought-through

decisions relating to the residents’ future

healthcare.

FINANCIAL HIGHLIGHTS ______________________________________________________________________________________

26

OVERVIEW:

The Home had a net surplus of $1.8 million for the year ended 31 March 2015.

INCOME STATEMENT

Apr 2014 to Mar

2015 (S$)

Apr 2013 to Mar 2014

(S$)

Programme Fee 2,879,251 2,748,916 MOH Grant 7,896,162 7,397,353 Day Care and SPICE Collection 273,504 229,494 Donation 242,400 254,741 Interest Received 146,117 150,515 Sundry Income 95,501 125,707

TOTAL INCOME 11,532,935 10,906,726

EXPENDITURE

Apr 2014 to Mar

2015 (S$)

Apr 2013 to Mar 2014

(S$)

Bad Debts and Doubtful Debts 3,890 3,739 Charity Dollars 64,744 37,838 Depreciation 198,521 195,068 Housekeeping and Marketing 513,751 521,139 Maintenance of Building and Equipment 182,322 145,973 Patient Care 909,071 921,825 Professional Services 142,351 207,760 Rental of Premises 737,100 686,903 Staff Costs 5,568,424 5,130,599 Utilities 318,246 332,267

Others1 1,088,811 322,675

TOTAL EXPENDITURE 9,727,231 8,505,786 1Goods and services tax (not claimable) and SPICE expenditure make up

52% and 21% of the Others category respectively.

FINANCIAL HIGHLIGHTS

FINANCIAL HIGHLIGHTS ______________________________________________________________________________________

27

57.25%

11.19%

9.35%

7.58%

5.28%

3.27%

2.04%

1.87%

1.46%

0.67%

0.04%

68.47% MOH Grant --------------

24.97% Programme Fee --------

2.37% Day Care and SPICE Collection

2.10% Donation ------------

2.09%

Others ----------------

ACCOUNTS RECEIVABLE

An analysis was done on the Account

Receivables, and as of 31 March 2015, there are 336 residents residing in Ling Kwang Home for

Senior Citizens. Of the 336 residents, 133 are non-paying cases. Out of the remaining

203 paying residents, 120 cases have balances outstanding for less than 30 days, while 83 cases

have balances owing for more than 30 days.

336 Cases

39.58% Non-Paying Cases

60.42% Paying Cases

203 Paying Cases

59.11% Outstanding for less than 30 days

40.89% Outstanding for more than 30

days

Human Resources __________________________________________________________________________________

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STAFF OUTING

Dinner at MOMIJI, City Square Mall, 2014

This year found our staff, especially the foreign

staff, looking forward to the annual staff outing,

a buffet dinner. The event was highly

anticipated, as memories of last year’s enjoyable

buffet dinner made everyone excited over the

prospect of another sumptuous buffet.

MOMIJI was picked because it served a good

variety of food, drinks, and Haagen Dazs

ice-creams. The MOMIJI branch at City Square,

in particular, was selected because it was located

within a shopping mall where the foreign staff

could shop cheaply at Daiso, which boasts of

prices around S$2.

The fun began right from the departure time at

Ling Kwang, through the coach ride to MOMIJI,

and went on right through the evening. Our staff

were dressed to the nines and posed for pictures

throughout the evening—before, during, and

after dinner. Smiles, laughter, joyful faces,

mouths full of food chomping away, and

animated conversations made the staff outing a

success and fun time for all. The return coach

ride back to LKHSC, of course, was a quieter

journey as many were tired after some hours of

eating, drinking, and merry-making.

ETHNIC HARMONY LUNCH COOKED BY

LKHSC STAFF

In 2014, the staff of LKHSC also celebrated our

ethnic harmony by cooking up a storm. The

various ethnic groups within the “LKHSC family”

cooked ethnic dishes and wore ethnic clothes

and costumes. The lunch hall was appropriately

decorated.

It was such a successful event that some staff

provided an impromptu dance to entertain those

enjoying the food cooked by our very own staff,

all in the spirit of ethnic harmony!

HUMAN RESOURCES

Human Resources __________________________________________________________________________________

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INTERNAL TRAINING

S/No. Date Topics Number of Attendees

1 5/27/2014 Advance Care Plan 58

2 6/20/2014 Briefing on LKHSC Insurance Policies 12

3 6/27/2014 Basic Understanding of Dementia Care 10

4 7/4/2014 Basic Understanding of Dementia Care 9

5 6/9/2014 Basic Understanding of Dementia Care (Session 3) 13

6 6/23/2014 Case Presentation 13



9 9/11/2014 Care Planning Project Presentation 17

10 Apr14- Dec14 Communication Session- Apr14- Dec14 175

11 Jan15-Mar15 Communication Session-Jan15-Mar15 175

12 21/07-29/09/2014 Communication Session 22

13 9/3/2014 Conversational Hokkien Class 14

14 9/5/2014 Customer Service Experience 15

15 8/29/2014 Customer Service Experience 14

16 6/30/2014

Conjunct Meeting 37

17 7/1/2014

Dignity of Care 26

18 7/3/2014

Dignity of Care 37

19 2/2/2015 Dementia, Engage In Life, Lasting Power of Attorney 17

20 1/7/2015 Demonstration on the Use of Arjohuntleigh Long Bath Trolley 50

21 8/27/2014 Demonstration in the use of 3 Crank Paramount Bed 4

22 9/10/2014 English Language 3








Human Resources __________________________________________________________________________________

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INTERNAL TRAINING







35 3/9/2015 Foot Care for Elderly 16

36 11/3/2014 First Aid Choking 8

37 1/26/2015 Hokkien Class 6

38 3/9/2015 Hokkien Class 5

39 3/16/2015 Hand Hygiene/Personal Protective Equipment 17

40 7/23/2014 ITE Training Hours 2013 19

41 2/10/2015 Joerns Lifting Technique 10

42 6/24/2014 Mask Fitting Train the Trainer 18

43 6/23/2014 Meeting with Staff Nurses 55

44 9/9/2014 Meeting with HCA/NA Session 12

45 11/3/2014 MDR 10

46 11/10/2014 Nursing Staff- On-Job Training (OJT) 6





51 6/23/2014 Orientation for New Staff 10

52 4/9/2014 Orientation for New Staff -Transfer, Lifting Techniques/Fall/OJT

8

53 7/7/2014 Orientation on Transfer, Lifting & Ambulating A Resident 12

54 7/8/2014 Orientation & Induction for New Nurses (Part 1/3) 12



57 Apr14-Jun14 OJT Training-Apr14-Jun14 175

Human Resources __________________________________________________________________________________

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INTERNAL TRAINING


58 Jul14-Dec14 OJT Training-Jul14-Dec14 175

59 Jan15-Mar15 OJT Training-Jan15-Mar15 175

60 10/16/2014 Pandemic Flu Exercise 2015 18

61 12/19/2014 Pain Management 27

62 2/27/2015 Pharmacologic Workflow on Pain Management 8

63 4/24/2014 Personal Protective Equipment 14

64 29/30/09/14 Staff Orientation & Hand Hygiene 17

65 20/21/10/14 Service Excellence for ILTC Sector (Supervisory Level) 17

66 30/31/10/14 Service Excellence for ILTC Sector (Supervisory Level) 20

67 11/12/11/14 Service Excellence for ILTC Sector (Ops Level) 22







74 12/17/2014 Service Excellence for ILTC Sector (Ops Level) 39

75 12/4/2014 SMART-MAT Sharing Session 66

76 4/16/2014 Transfer Training 3

77 9/17/2014 Transfer, Lifting Techniques/Fall/OJT 20

78 7/15/2014 Valens Myotein & Thixar Training 20

79 4/2/2014 Welch Allyn Vital Sign Monitoring - Goldlite/Divide 8

80 7/25/2014 Wound Care Management Training Workshop 47

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AN UPDATED FIRE EMERGENCY PLAN (FEP)

A new Fire Emergency Plan which is more

comprehensive, has been put in place.

The objective of the new FEP is to better equip our staff to respond to any fires and ensure all

residents are safely evacuated in a systematic and orderly manner. The new FEP includes an

updated Standard Operating Procedure for staff to know what they are to do in an emergency.

Execution of the new FEP is important and

essential for all fire drills and emergencies.

SIGNIFICANT EVENTS IN 2014/2015:

Fire Drill

LKHSC successfully conducted the most recent of

our bi-annual fire drill in August 2014. Although evacuation of residents from the fourth floor has

always been challenging, careful planning this year made the evacuation more effective and

speedy. In the year ahead, we will continue to

improve on our execution of the FEP, and strive to carry out the fire drill more and more

efficiently.

Singapore Civil Defence Force (SCDF) This year, SCDF conducted their first visit to

LKHSC. The purpose of this visit was to share fire

prevention measures, and train all staff on how to use a fire extinguisher and hose reel. During the

training, SCDF simulated a fire and we conducted a dry run evacuation of the Extension Block, to

their satisfaction.

Orientation for Fire Wardens

In accordance with the FEP, an orientation session was conducted for our fire wardens. This

is done to help them to understand their roles as fire wardens, and equip them with the knowledge

to investigate when a fire alarm goes off, and to

operate the fire control panel to alert the authorities, in case of a fire at our premises.

Addition & Alteration (A&A) Project This is a project to provide for new dementia

wards. This will involve re-housing our existing

dementia patients in the Extension Block. The project is to commence in the second half of

2015 and is expected to be completed in late 2016. AIC has agreed to assist in providing

consultation for the design and setting up of the

new dementia wards.

Waterproofing at Main Block The Operations Department carried out an

inspection on the whole premises in March 2015 for areas of leakage. One week of waterproofing

work was carried out without disruption to the

nursing operations. This is to ensure that our residents have a clean and safe environment to

live in.

OPERATIONS

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OVERVIEW

The spiritual care and counselling programme at

LKHSC is a service provided to complement the

medical and social services for our residents, Day

Care, and SPICE clients. This service aims to

minister to the “whole” person by addressing their

psychosocial and spiritual needs. This is carried

out through both group activities such as

devotions, prayer and singspiration sessions, as

well as individual befriending, and care and

counselling. The Pastoral/Spiritual Care &

Counselling Team and its volunteer befrienders

provide a compassionate presence and a listening

ear to help residents cope with a new

environment and the challenges of living in a

nursing home.

DEVOTIONS

Weekly devotions are conducted in English,

Mandarin, Hokkien, Cantonese, and Teochew by

volunteers from Zion Bible Presbyterian Churches

(Serangoon and Bishan), the Singapore

Evangelistic League, other Bible Presbyterian

churches, and other churches.

English Devotions

English Devotions organised by the Senior Adults

Fellowship of the Zion BP Churches (Serangoon

and Bishan) are held every Tuesday and Friday

morning to build the spiritual well-being of

residents through worship, prayer, a scriptural

message, and singspiration. Speakers include

Pastor Eric Kwan, Pastor Eddy Lim, Elder Daniel

Ang, Elder Victor Wee, Elder K.C. Lam, Mr Low

Choon Peow, Mr Roland Chan, and Rev. Lee Fatt

Ping. Occasionally other speakers are invited. The

average attendance each session is 75 residents

and 15 volunteers. Volunteers also organise

monthly birthday celebrations and occasional

outings to places of interest and shopping malls

for the residents.

Chinese Devotions

Chinese Devotions are held every Monday and

Thursday. On Mondays, the devotions are

conducted in Hokkien, led by Madam Sim Sai

Kwong from 12 to 1pm. The Hokkien Devotions

team comprise a group of dedicated,

long-serving, elderly volunteers. Speakers include

Mrs. Joseph Ong and Rev. Lee Fatt Ping. The

average attendance at each session is 55

residents and 10 volunteers.

On Thursdays, devotions are conducted in

Cantonese and Teochew, led by Elder Chin Chon

Shin and Rev Lee Fatt Ping. Other speakers are

Rev. Hendro Lan and Madam Xu Yi Fen from Faith

BP Church. The average attendance at each

session is 100 residents.

OTHER PROGRAMMES/ACTIVITES/

VISITS BY CHURCH GROUPS

Kum Yan Methodist Church Cantonese Opera

Group led by Pastor Tack Ng have performed on

several occasions bringing much joy and delight

to our residents with their renditions of Cantonese

songs accompanied by a live musical ensemble.

Members of Evangel BP Church and Grace BP

Church also visited our residents to befriend them

and engage them in singing, games, and arts &

crafts.

There is also a fortnightly Eldercare Prayer

Session, held on Wednesday mornings, led by Mr.

Quek Swee Kiang. Rev. Dr. Quek Swee Hwa also

leads a group from Emmanuel BP which visits on

the last Thursday of each month.

CARE AND COUNSELLING PROGRAMMES

In addition to the group devotions, the Care and

Counselling Team at LKHSC has initiated a

Finding Closure Programme for residents. This

programme involves individual befriending and

focuses on helping residents understand and

navigate the dying process through End-of-Life

coaching, namely, “To Live Well and End Well”, a

programme which is aligned with the objectives

of the Advance Care Programme (ACP) and in line

with the Vision and Mission of LKHSC.

SUMMARY In summary, Spiritual Care and Counselling at

LKHSC is centred on serving our ELDERLY

residents, Day Care and SPICE clients. We aim to:

E -- Encourage & Empathise with them. L -- Share God’s Love with them.

D -- Help them Develop healthy spiritual traits E -- Prepare them for the End of Life

R -- Respect their needs and respond to them.

L -- Provide friendship in their Loneliness. Y -- Always remembering that You can make a

difference.

SPIRITUAL CARE

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VOLUNTEER PROGRAMMES

REPORT

OVERVIEW

We are very blessed and privileged to have a pool

of dedicated volunteers who support us in many

areas on a regular basis. Besides these

volunteers, LKHSC is also well-served by

corporate organisations, church groups, and

students from various schools. We would like to

thank all the volunteers who contributed their

services to the many events held at LKHSC this

year.

With the help of these volunteers, 7 outings were

organised for our residents this year, 4 of which

were sponsored by Community Foundation

through AIC.

We also celebrated Volunteers Night for the third

year. Our staff entertained the audience with

singing, as well as a dance à la Michael Jackson.

The performances were well-received by all in

attendance.

VOLUNTEERS AND VISITORS IN 2014/2015

LOCAL VISITORS

Community Based

Date Group/Individual

April 2014 Kum Yan Methodist Church

May 2014 Charles and Keith

May 2014 Faith Music Centre

June 2014 30th Coy Girls’ Brigade

July 2014 World Vision

July 2014 30th Coy Girls’ Brigade

Aug 2014 Pei Hua Girls’ Brigade

Sept 2014 Faith Music Centre

Nov 2014 Elvis Group

Dec 2014 Fairfield Methodist Church

Dec 2014 Zion Presbyterian Church

Feb 2015 New Creation Church

Feb 2015 Kum Yan Methodist Church

Mar 2015 Concern and Care

Mar 2015 5th Coy Boys’ Brigade

Mar 2015 Ms Wong and friends

Mar 2015 The Body Shop

School Based

Date

April 2014 Holy Innocents Secondary School

May 2014 Paya Lebar Methodist Church

Kindergarten

Aug 2014 Hwa Chong International School

Nov 2014 Serangoon Junior College

Dec 2014 Temasak Junior College

Feb 2015 Serangoon Junior College

Mar 2015 Far Eastern Kindergarten

Residents’ Outings

Date Apr 2014 Gardens by the Bay

Jun 2014 River Safari

July 2014 Vivo City

Aug 2014 Vivo City

Aug 2014 Pioneer Mall

Sep 2014 Giant Turf City

Nov 2014 Esplanade

Mar 2015 Giant Turf City

VOLUNTEER

PROGRAMMES


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Our Volunteers: (Clockwise from the top)

1. Paya Lebar Methodist Church

Kindergarten

2. Kum Yan Methodist Church

3. 30th Coy Boys’ Brigade

4. Faith Music Centre

5. Far Eastern Kindergarten

6. Birthday Celebration with Elvis

Group

7. Serangoon Junior College


36

Ling Kwang Home for Senior Citizens would like to express our heartfelt gratitude and appreciation to all corporations, organizations and individuals for their generosity and support for the past year. Thank you for bringing comfort and care to our residents through your generous donations. Without your generosity, none of the work done by the Home would have been possible. We are indeed blessed by your kind support.

Aw Tai Lee Koh Ke Yuan Ng Hung Mui

Chan Eng Fatt (Father of Ms Chin Oi Chue) Kshitigarbha Buddhist Society Ng Jui Sia

Chang Kok Kee Kumpulan Perranakan Kristten Ng Tee Im

Chang Yang Fa (late Mdm Tay Mui Eng) Lai Ah Kim Ngui Tet Shin Francis

Cheah Lulu Lai Gin Yee Nicole Yau

Chen Tian Xi late Ho Teng Cheng Oh Seng Leong

Cheng Jin Fu Albert late Loh Chye Kim Ong Chee How

Cheo Grace late Mdm Ee Ho Ong Kien Hwee

Cheong Chau Kuan late Mr Tung Fook Chee@Tang Fook Kee Ong Yeow Chan

Chew Jia-En Adeline late Rev Quek Kok Chiang Ow Yong Tuck Leong

Chia Alex late Rosalind Ong Gek Lai Pong Nga family

Chiang Pock Yuan Ted late Tan Poh Geok Savitri Devi

Chien Yu Su-Yin and Chien Chung-Hsiung Lee Bernice Seah Ah Kee

Chin Oi Ching Lee Boon Chyuan Seah Hui Yong

Chin Oi Chue Lee Bronson Seah Jade Wei

Chin Oi Kheng Lee Charn Charn Seah May Choo

Chin Oi Kuen Lee Cheok Yee Sia Chee Yau

Chin Siu Fern Lee Chung Yeow Sim Hao Ping Sam

Choong Dawn Lee Eng Thong David Susheel John

Chou Fuan Luong (Chew Bin Kok relative) Lee Kim Tah Foundation Tan Bee Lian Lilian

Choy chan Wah Lee Moy Tan Bing-Shi Ariel

Chua Choon Lan Lee Xue Ling Cheryl Tan Chai Heng

Chua Kim Heng Legend Palace Pte Ltd Tan Chit Lee

Chua Stella Leong Chaio Wan Tan Kay Guan

Ding Yew Yoong Leong How Yin Tan Puay Yong

Dionysius Maximilian Harry Chua Tir Fu Lie Hock Hee Tan Siok Tze Jennifer

Emerald Rosasillfiani Life B-P Church Tan Sock Leng

Eng Hing Long Lim Ah Ho Tan Soo Yuen Joyce

Fang SH Lim Ee Ling Tan Stella

Far Eastern Kindergarten Lim Ghim Choon Tan Wei Chong Benny

Foh Foh Co Pte Ltd Lim Moy Tan Xue Lin Donation

Foo Chua Nyi Lim Peiyi Khim Tay Lay Tin Michelle

Fung Boh Eng Lim Yok Mei Tng Kwee Cheng (Serene)

Gan Mee Fong Lin Dennis Tye Seng Yan

Goh Joel Loh Yik Ming Michael Wee Aik Koon Pte Ltd

Grace, Shua and Jacob Ballas Charitable Trust Loke Wai Yin Wee Whatt Chye Michael

Herald B-P Church, Rev & Mrs Bob Phee Loo Kuen Feng WHL Ginseng & Herbs Pte Ltd

Ho Mabel Lowelyn Acuna Wing Huat Loong Pte Ltd

Hong Yew Thian Lyou Helen Wong Hung Wah

Interlocal Exim Pte Ltd Mable Ho Wong Moon Yuen

Jia Yi Air-Conditioning Pte Ltd Malaysia Dairy Industries Pte Ltd Wu Shunwen Ethan

Khoo Kim Geok Jacqueline National University of Singapore Yap Gui Yong

Kng May Choo Ng Chiao Rae Yeak Hwee Lee (Dr)

and other anonymous donors Yeo Oi Choo

DONORS

This list is sorted in alphabetical order

VISION - Ling Kwang Home for Senior Citizens

Documents

Transcript of VISION - Ling Kwang Home for Senior Citizens