Vision 2013 Linda A. Kingsley SVP Strategy and Transition MTAC Meeting November 19, 2008 Five-Year...
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Vision 2013 Linda A. Kingsley SVP Strategy and Transition MTAC Meeting November 19, 2008 Five-Year Strategic Plan and Universal Service and Monopoly Report
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Transcript of Vision 2013 Linda A. Kingsley SVP Strategy and Transition MTAC Meeting November 19, 2008 Five-Year...
Vision 2013
Linda A. KingsleySVP Strategy and Transition
MTAC Meeting November 19, 2008
Five-Year Strategic Plan
and
Universal Service and Monopoly Report
Vision 2013Five-Year Strategic Plan
1
Purpose and Focus
Message to stakeholders
Strategies for long-term success
All about the customer
Where we need to be
2
Building on a Strong Foundation
Mission does not change
Strong brand
Still bind the nation together
An engine of business growth
Overview
3
Challenging Times Volume and revenue declines
More dependent on ad mail
Costs rising
Gap expected to increase
Overview
4
Invest in Continuous Improvement New advances in service measurement
and improvement
Still much to gain from automation and standardization (FSS)
Making mail Intelligent
Flexible networks
Customer-driven products & pricing
Performance-based culture
Overview
5
Strong Foundation
Focus on What Matters
Most to Customers
Leverage Our
Strengths
Embrace Change
6
Viable Postal Service for Future Generations
Vision 2013
Focus on What Matters Most to Customers
7
Vision 2013
8
Start with Customer Needs
Provide Excellent Customer Experiences
Build on Trusted Relationships
Communicate Effectively
Focus on What Matters Most to Customers
Leverage Our Strengths
9
Vision 2013
Build on the Reach and Capability of the Network
Use Information to Enhance Products and Performance
Empower Employees to Build the Business
Leverage Our Strengths
10
Embrace Change
11
Vision 2013
12
Use the Full Potential of the Internet
Be a Sustainability Leader
Collaborate to Grow
Embrace Change
Embrace Change
Use the Full Potential of the Internet
Be a Sustainability Leader
Collaborate to Grow the Business
Start with Customer Needs
Provide Excellent Customer Experiences
Build on Trusted Relationships
Communicate Effectively
Focus on What Matters Most to
Customers
Affordable Universal Service
13
Build on the Reach and Capability of the Network
Use Information to Enhance Products and Performance
Empower Employees
to Build the Business
Leverage Our Strengths
Strong Foundation
Vision 2013
18
Vision 2013
Starts Now
The Future
Universal Service / Postal Monopoly
Report
14
Universal Service and Postal Monopoly
PRC Report Due Dec. 2008
PRC must address USPS comments
Differences: Universal Service vs. Universal Service Obligation
Multiple elements of USO
Two elements of Monopoly
USO and Monopoly inextricably linked
15
Our Approach
Outreach with mailers, mailing associations, consumers, unions & management associations
Outside expertise: IBM, Accenture, RAND, etc.
Input to PRC proceedings
16
Universal Postal Service and Postal Monopoly
Key USPS Positions Committed to affordable universal service Maintain broad definition of USO USO applies to Market-Dominant only Preserve PES and Mailbox Monopoly to
fund USO Learn from international liberalization Need flexibility given financial environment Part of a $1 Trillion industry Customers support no changes at this time
17
Universal Postal Service and Postal Monopoly
Ideas, Suggestions, Questions
19
To Viewor Download
Documents
www.usps.com/strategicplanning
