Virtualization of HR Through Technology (Presentation at Shared Services Institute)
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Virtualization of HR through Technology Deb Maher Sr. Dir, HRIS & Shared Services, DeVry Inc.
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Excerpt from the press release announcing the presentation > “I’m looking forward to presenting this case study presentation and sharing the stage with cfactor,” said Deb. “When you consider that more than 75 percent of DeVry’s employees do not have on-site HR, the fact that we are enabling HR services that are both efficient and personalized, while remaining as engaging as face-to-face models, is remarkable!” The Shared Services Institute’s HR Shared Services Executive Retreat is a premiere collaboration event for HR shared services executives. This year’s speaker line-up includes such companies as Microsoft, Intel, McKesson Corporation, Cigna, Merck KGaA, Merck & Co., The Coca-Cola Company, NCR Corporation, Flextronics, DeVry Inc., Tyco International and Johnson Controls. “cfactor is proud to be presenting at this esteemed event with Deb,” added Cary Schuler, CEO of cfactor. “We are particularly eager to share how the ‘AskHR’ live chat functionality is changing the game in how shared services are typically delivered in the industry.” To read the full release, go to http://www.prweb.com/releases/2012/7/prweb9752443.htm
Transcript of Virtualization of HR Through Technology (Presentation at Shared Services Institute)
Virtualization of HR through Technology
Deb Maher
Sr. Dir, HRIS & Shared Services, DeVry Inc.
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THE CHALLENGE…
Ten years ago, DeVry had no HRIS, no Shared Services.
There were approximately 4,000 RFT employees at one of
about 25 locations. Most of the 25 locations had 3 HR people.
In 2011:
We had approximately 25,000 employees and temps
We were in over a dozen countries
73% of U.S. employees did not have an HR person at their
location because our locations are smaller, more
geographically dispersed, and FlexWork was becoming more
common.
The challenge: How to create and maintain an engaging,
interactive and responsive HR environment with more
dispersed growth.
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THE ANSWER…
Leverage technology, but in a different way
Focus on:
Create a virtual environment where the same interactive
experiences could exist for all employees
Use multi-media to create vibrant content
Imbed social technology in our HRIS to connect employees
real-time with rich collaboration tools
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SETTING OUR PRIORITIES….
Everyone has a similar experience regardless of role or location
Focus on:
Preboarding
Onboarding
HR Centralized Support
Pre-boarding
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•Pre-boarding in The DeVry Commons includes multiple features to reinforce the new employee’s decision and create excitement:
•Available from day they accept until first day •Auto-launched welcome video from the CEO •Pre-boarding portal with welcome letters and introductions to DeVry business units by our employees
Note: The video is a “webout;” it moves and interacts with you. He speaks directly to you. Add the personalization of information based on your branch, your role, etc. and it’s made “just for you.”
Pre-boarding
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• Welcome letters from the CEO, the institution leader and rotating quotes from employees welcoming the new hire to DeVry
Pre-boarding
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Introductions to information about DeVry by our employees? Why? It’s like you get to meet them, even if you never actually do
Pre-boarding
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Pre-boarding
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Getting you ready for your first day…
On-boarding
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• On-boarding in The DeVry Commons includes multiple features to acclimate the new employee and provide information they need:
– Auto-launched welcome video from CEO and SVP of HR
– New Hire Hub, with information on their senior leader, HR contact, resources and introductions to other employees in their same institution
– Targeted emails to new employee
and their manager throughout the
new employee’s first year of
employment
On-boarding
Confidential
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On-boarding resources change with you as you move through your first year into three phases: •See The Big Picture •Make Connections •Continue Your Journey
Institution specific resources can also be available in this area
On-boarding
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Institution specific introductions are made by the leader and to multiple, rotating employees who are in the same institution… a great way to get connected
On-boarding
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Targeted emails are sent at various points during the employee’s first year to both the employee and manager- Create an experience OUTSIDE the system
Centralized HR Shared Services
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A centralized team of extraordinary customer service representatives with the training, knowledgebase, technical support, and access to functional experts needed to answer most questions about benefits, the handbook, The DeVry Commons and many payroll issues Available Responsive Caring Accurate A true virtual experience….
Centralized HR Shared Services
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The askHR Service Centre LIVE CHAT works directly in our cfactor Works HRIS Note how the HR person can see you, your title, location, where you were in the system when you had a question
Centralized HR Shared Services
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Note: You can see the actual HR employee, their pic, their name…it’s real and alive for you-not a faceless abstraction. See how you can share a file? Really interact with your HR person, no matter where they are…and no matter where you are.
Centralized HR Shared Services
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Real Time monitoring of LIVE CHATS, wait times, and more…all directly in the cfactor Works HRIS system
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WHY IS VIRTUAL HR THE ANSWER…
Engagement more important than ever
New economy requires a lean approach
Employee expectations are different than they were even 5
years ago
Shouldn’t your employee experience trump any customer
experience you’ve ever had?
Leveraging technology in a great HRIS can make “real” that
which is virtual
