Virtual techdays INDIA │ 9-11 February 2011 Collaboration Strategy For Enterprises To Adopt...

virtual techdaysINDIA │ 9-11 February 2011

Collaboration Strategy For Enterprises To Adopt SharePoint 2010

Azhar Amir│ SharePoint Architect, Infosys Technologies Limited

Introduction What is Enterprise Collaboration Enterprise collaboration – Early Adoption

Enterprise Collaboration Strategy What is Enterprise collaboration Strategy Enterprise collaboration Strategy Objective and Goals Enterprise collaboration Strategy Considerations and Aspects

Build and Implement Enterprise Collaboration strategy Build an Enterprise collaboration Strategy Enterprise collaboration Platform – SharePoint 2010 Enterprise collaboration Maturity Model Enterprise collaboration Benefits Measurement


S E S S I O N A G E N D A

SharePoint 2010 Enterprise Collaboration Platform SharePoint 2010 Enterprise collaboration - Key Considerations SharePoint 2010 – Enterprise Collaboration – Key Features


S E S S I O N A G E N D A

Enterprise Collaboration is a process Share Information effectively irrespective of time and place Synchronize information across the enterprise and with people Interact with each other across an enterprise Interaction using different communication channels Interaction using different devices Real time interactions with people in and outside the enterprise Increase productivity Work in a structured way

Involves People and Process


IntroductionWhat is Enterprise Collaboration

Internal Use External Use

Share Information

Social Media

Common Repository

Customer Feedback

Discussions Forums

Branding

Blogs Blogs

Wikis Wikis

Virtual Meetings Live meetings

Enterprise Collaboration – Research So far


IntroductionEnterprise collaboration – Early Adoption

• Only one third of enterprise and non profit organization use enterprise collaboration

• 8-10 percent of the fortune 500 companies implemented enterprise collaboration

• Nearly 300 companies-all having at least 250 employees and $25 million in annual revenue are looking at implementing enterprise collaboration

• 24 percent of companies in telecommunications use blogs• 21 percent of those in the software industry reported

using blogs• None of the companies in the chemical, manufacturing,

or engineering fields

Enterprise Collaboration Strategy is plan for People Involved in collaborating inside and outside of an enterprise to Address

issues around collaboration such as Access to relevant information Information worker productivity Efficient knowledge storage Effective management of content in a enterprise Social networking Empowerment for People to people interactions


Enterprise Collaboration StrategyWhat is Enterprise collaboration Strategy

Key objectives for Enterprise Collaboration Connect Right people Connect Right information Connect at the right time To make right business decisions

Key Goals Increase organizational / Employee connection Increase innovation Increase Employee productivity Create an collaboration culture in a enterprise Increase Employee satisfaction Better customer satisfaction


Enterprise Collaboration StrategyEnterprise collaboration Strategy Objective and Goals

Build Enterprise Collaboration Strategy - Key Consideration Have a business context Have Clear Objectives Have Clear Goals

Build Enterprise Collaboration Strategy – Key Aspects Building an Enterprise Collaboration platform Defining an Enterprise collaboration maturity model Tracking Benefits of Enterprise collaboration Identify Products and tools for enterprise collaboration Should include Enterprise 3.0 features


Build and Implement Enterprise Collaboration strategyBuild and Implement Enterprise Collaboration Strategy


Build and Implement Enterprise Collaboration strategyEnterprise collaboration Platform- SharePoint 2010

Features Enterprise Collaboration Platform • Unified• Support for multiple delivery

channels• Enterprise 2.0 enabled• Wikis• Blogs• Discussion forums• Email• Conferencing• Instant Messaging• Search• Tweeter• Security• Multilingual• Content Managed• Document Managed• BI- Analytics and Report


Build and Implement Enterprise Collaboration strategyEnterprise collaboration Maturity Model

Enterprise Collaboration is a Journey


Build and Implement Enterprise Collaboration strategyEnterprise collaboration Benefits MeasurementCollaboration Benefits Metric Type Metrics Enablers

Increased Employee Productivity Hard Time savings, usage, page views, unique users, docs uploaded / shared, search times

Easier access to information, intuitive categorization / navigation, effective search, collaboration tools

Employee Trust Soft Survey / Focus Groups, content ratings

Fresh content, accurate information

Improved communications Soft Survey / Focus Groups, content ratings

Organizational news and communications, collaboration tools, content management

Improved customer service

Hard Customer Satisfaction Collaboration and Knowledge Management

Improved Employee Satisfaction Soft Survey / Focus Groups, Employee retention / attrition,

Applications, information, collaboration

Customer retention Hard Customer Satisfaction Collaboration and Knowledge Management

Reduced communications costs Hard Phone, Fax, Mail , Material cost Collaboration and Knowledge Management

Reduced operating costs Hard Operating Expenses Collaboration and Knowledge Management

Reduced training expenses Hard Training expenses, materials, instructors, travel,

Collaboration and Knowledge Management

Information Architecture Determines how information a collaboration platform is presented Information Architecture is about hierarchical list of

Site Content Data Types Search Key Words and More

Some of Key Goals of IA Governance User Experience Search Branding Knowledge and Sharing Information Push and Pull


SharePoint 2010 Enterprise Collaboration PlatformSharePoint 2010 Enterprise collaboration - Key Considerations

Key Drivers for Defining Information Architecture Line of Business Business Process Topology External and Internal Collaboration Social Media and Networking and more

Some of Key Inputs for Information Architecture Organization Structure Key Stakeholders Taxonomy Workflow Environments – Internet , Extranet, Internet etc



Key Drivers for Defining Information Architecture



Governance Enforces the roles, policies, responsibilities and process Enforces rules for appropriate usages of SharePoint capabilities to meet the goals To ensure that SharePoint environment is managed and used in enterprises as its

implementation intends to be used. Comprises of people (representative of IT and business teams), process, technology and

policy Identify lines of ownership for both IT and business teams



General Steps to be followed for defining Governance




SharePoint 2010 Enterprise Collaboration PlatformSharePoint 2010 Enterprise collaboration - Features

Ribbon UISharePoint WorkspaceSharePoint MobileOffice ClientOffice Web App IntegrationStandards Support

Tagging, Tag Cloud, RatingsSocial BookmarkingBlogs and WikisMy SitesActivity FeedsProfiles and ExpertiseOrg Browser

Enterprise Content TypesMetadata and NavigationDocument SetsMulti-stage DispositionAudio and Video Content TypesRemote Blob StorageList Enhancements

Communities

Search

Sites

Composites

ContentInsights

Sites The basic capabilities required to use SharePoint sites to engage employees, partners and

customers in an effective manner, both inside and outside the firewall



• SharePoint Web Experience

• Office Client

• SharePoint Workspace

• Office Web Apps

• SharePoint Mobile Access

Communities The ability to easily access expertise and interact with other people in new and creative ways

across the enterprise through both formal and informal networks



• Collaborative Content

• Social Feedback and Organization

• User Profiles

• MySites

• People Connections

User Profiles Create your own site and have all you information in a single view.



• Enhanced!

• Status Updates

• Org Chart

• Activity Feeds

• Tags & Notes

Blogs and Wikis Inbuilt capabilities for collaboration across and outside enterprises.



• Blogging

• Comments

• Ratings

• Wikis

• Discussion Forums

Video Streaming Inbuilt capabilities for collaboration across and outside enterprises.



• New Media Web Part

• Easily add audio/video

• Upload or find content instead of pasting URL

• Silverlight Web part

Search With content existing many people collaborating, it is important that people can quickly and easily locate relevant content across

SharePoint lists, sites and external systems and data sources, such as: file shares, Web sites or line-of-business applications..



• Interactive Search Experience

• Relevance

• Connectivity

• Scale and Platform Flexibility

http://blogs.msdn.com/blogfiles/sharepoint/WindowsLiveWriter/SharePoint2010_13F16/image19.png

Real time collaboration OOTB integration with Office. With real time outlook integration its very easy to collaborate on projects real time



• Collaborate on real time projects

• Sync up outlook with SharePoint site

• Easy Check in and Checkout outside SharePoint

virtual techdaysTHANKS│ 9-11 February 2011

Email: [email protected]/ │ Blog address :http://azharownexperience.blogspot.com

Virtual techdays INDIA │ 9-11 February 2011 Collaboration Strategy For Enterprises To Adopt...

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