Virtual Office Menus Walkthrough - Qnet

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Virtual Office MenusWalkthrough

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Quick Start Guide

1. Login to Virtual Office

2. Virtual Office Menus – My Commission, My Global Support Centre, My

Tools, My Activity and Performance, My Profile, My Transactions, My

QVI Club, My In-Voice Account, My Online Security

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Virtual Office for Independent Representatives

- Click Login to access the

Virtual Office

- Enter your IR ID No and

Password then click Login

NOTE:

Upon successful login, VO

popups will appear for

applicable countries and the dashboard will load.

1 QNET HOME PAGE (https://www.qnet.net)

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2 VIRTUAL OFFICE MENUS*


To access below menus, click /

- My Commission

- My Global Support Centres

- My Tools

- My Activity and Performances

- My Profile

- My Q Account

- My Transactions

- My QVI Club

- My In-Voice Account

- My Online Security

- My Rank Advance Monitoring

* May refer to VO Menus detailed walkthrough

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3 MY COMMISSIONS


The following items are shown in

the MY COMMISSIONS:

- eVoucher Summary

- By IR Ship

- By TC

- Incentives/Bonuses

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3.1 eVOUCHER SUMMARY


- Click eVoucher Summary

under My Commissions

- My Commission Summary

page will load

- Select Commission Week

and Year and click Go

- The eVoucher Summary

and eVoucher Redemption

History will be displayed

- To view the eVoucher Pin,

enter Q Account PIN Code

and click Validate

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3.2 COMMISSION BY IRSHIP


- Click By IR ship under My

Commissions

- My Commission by IR ship

page will load

- Select TC and click

Continue

- Select Year

- Displays the Summary

Compensation for selected

TC

- Or click Statement (Year to

Date) button to view all

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3.3 COMMISSION BY TC


- Click By TC under My

Commissions

- My Commission by TC

page will load

- Select TC and click

Continue

- Select Year

- Displays the Summary

Compensation for selected

TC

- Or click Statement (Year to

Date) button to view all

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3.4 BONUSES


- Click Bonuses under My

Commissions

- Bonus page will load

- Select Week and Year

- Select Bonus Type and click Go

- Bonus details for selected week

and type will be displayed

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4 MY GLOBAL SUPPORT CENTRES


The following items are shown in the

MY GLOBAL SUPPORT CENTRES:

- Customer Request Form

- Validate Q Account

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5 MY TOOLS



MY TOOLS:

- eCard Checker

- Extend eCard

- Extend eVoucher

- Manage Tracking Centres (TC)

- Manage Business Volume (BV)

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5.1 eCARD CHECKER


- Click eCard Checker under My

Tools

- eCard Checker page will load

- Enter eCard Numbers

- Click Search to view the eCard

details – Original Value,

Remaining Value, Status,

Expiry Date

- Click Cancel to clear the fields

- Click Close to close the window

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5.2 EXTEND eCARD

(By eCard Itself)


- Click Extend eCard under My

Tools

- Select By eCard Itself

- Enter expired eCard Number and

eCard PIN and click Validate

- Click Go to extend

- An eCard List containing eCard

details will appear at the bottom of

the page and click Submit

- A confirmation pop-up will appear.

Click OK to proceed

NOTE:

Can extend a maximum of 10 eCards

at a time

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5.3 EXTEND eVOUCHER


- Click Extend eVoucher under My

Tools

- Enter expired eVoucher Number

and click Extend eVoucher button

- eVoucher List containing details

and result of extension will be

displayed

- If Result is VALID, enter eCard No.

and PIN, click Validate. If Result is

FAIL, re-enter correct eVoucher

No.

- eCard details will appear and click

Submit

- Click Show Receipt to open the

eVoucher Extension

Confirmation

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5.4 MANAGE TRACKING CENTRE (TC)


- Click Manage Tracking Centre

under My Tools

- Placement Management display

the number of TCs in Bank

- Enter IR ID No. and click Verify IR

ID No button to place a TC

- Once the IR ID has been validated,

the TC, Preferred Placement and

Continue buttons become

activated

- Select TC No. from the dropdown

list and tick the Preferred

Placement (left or right) and click

Continue

NOTE:

After the successful placement, one

TC will be deducted from the bank

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5.5 MANAGE BUSINESS VOLUME (BV)


- Click Manage Business Volume

under My Tools

- BV Allocation page will be

displayed showing Current BV

on TC and available BV in bank

- Select (+) to Add or (-) to Deduct

BV from TC

- Click Continue

NOTE:

Need to zero out the BV to Distribute

before the Continue button is

activated

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6 MY ACTIVITY AND PERFORMANCE


The following items are shown in the My

Activity and Performance:

- My Genealogy Reports

• BV Genealogy by date

• BV Genealogy

• BV Transaction

• Visual Genealogy

• Search Downlines

• Referral Summary

- Commission Earned Report

- BV Product Distribution

- Advance Rank monitoring

- My RSP Reports

• RSP Weekly Summary

• RSP Compressed Genealogy

• RSP Full Genealogy

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6.1 GENEALOGY REPORT

– BY DATE


- Click By Date link under My

Activity and Performance

- Select a TC and click Continue

- New window will display the IR’s

downlines and its TCs as of the

current date

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– BV GENEALOGY


- Click BV Genealogy link under My



- Select Week ,Year and type of

report to view the records

- New window will display the

summary and total BVs of IR’s

Left and Right downlines

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– BV TRANSACTION


- Click BV Transactions link under My


- Displays the detailed transactions of

an IR and corresponding BVs earned

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– VISUAL GENEALOGY


- Click Visual Genealogy link under My



- Display IR’s downline in a multi-level

tree view

- Click the IR ID to view the next level

downlines

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– SEARCH DOWNLINES


- Click Search Downlines link under

My Activity and Performance

- Enter Downline Name and click

Search

- Tick the Genealogy Type viewing

option

- Displays the Downline’s details

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– REFERRAL SUMMARY


- Click Referral Summary link under


- List down all the direct referrals

- Click on IR ID No.

- Displays Referral Contact

Information of downline

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- Click Referral Summary link under


- Select Year and Week Range

- Select Design Type (Line or Bar)

- Click Submit

- Displays graphical presentation of

commission earned for the selected

date range

6.7 COMMISSION EARNED

REPORT

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7 MY PROFILE



MY PROFILE:

- Personal Info

- Profile Update

• Profile Update

• Update Email and Address

• Change Password

- Know Your Customer

• KYC Video

- My QNET Life Site

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7.1 PERSONAL INFO


- Click Personal Info link under My

Profile

- Shows personal information of IR

including IR ID No, Rank, Status,

Address, Referrer, Renewal Date

and KYC Status

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7.2 PROFILE UPDATE


- Click Profile Update link under

My Profile

- Update the necessary information

• Date of Birth

• Gender

• Home Phone No

• Preferred Language

• Marital Status

• Spouse Name

• Spouse Date of Birth

- Click Update to save the

changes

- Click Reset to undo the changes

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7.3 UPDATE EMAIL AND ADDRESS


- Click Update Email and

Address link under My Profile

- Enter Q Account PIN Code and

click Validate

- Once PIN Code is validated,

update necessary information

• Beneficiary Name

• Relationship to Beneficiary

• Nationality

• Email Address

• Residential Address


changes

- Click Reset to undo the changes

- Click Back to Main to go to My

Dashboard

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7.4 CHANGE PASSWORD


- Click Change Password link

under My Profile

- Enter Old Password

- Enter and confirm New

Password


changes

- Click Cancel to clear the entries

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7.5 KNOW YOUR CUSTOMER


- Click Know Your Customer under

My Profile

- Loads SLA and Know Your

Customer Form

- Enter email address and contact

number for the request

- Type-in the message / request in

the Notes box and click Submit.

An email notification will be sent

to IR after submitting the form.

- Click Choose to select a file then

click Upload

NOTE:

Upon selecting a new language, the

SLA and CRF pages will reload to

reflect the language selected

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8 MY TRANSACTIONS



MY TRANSACTIONS:

- Order and Payment History

- View Transaction History

- Product Shipment

- Pay Installment Balance

- Pay Annual IRship Fee

- Product Migration

- View AutoShip Order

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8.1 ORDER AND PAYMENT

HISTORY


- Click Order and Payment History

under My Transactions

- Select Month and Year

- Click Go

- Order details are displayed

- Click on the Order No. to show the

payment details

- Click the Receipt No to load the

Purchase Confirmation

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8.2 PAY INSTALLMENT

BALANCE


- Click Pay Installment Balance

under My Transactions

- Loads Balance Payment page in

eStore

- Select Order No and Amount to

Pay

- Click Continue

- Confirm order by clicking Continue

- Allocate TC and BV

- Choose Payment Option – eCard

or Credit Card

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8.3 VIEW AUTOSHIP

ORDER


- Click View AutoShip Order under

My Transactions

- Shows the details of AutoShip

transactions – Order No, Receipt

No and Date

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9 MY QVI CLUB



MY QVI CLUB:

- QVI eCertificates

- Q-breaks eCertificates

- QVI Kit Delivery History

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9.1 QVI eCertificate


- Click on Package Name to display

the eCertificate of Purchase of

QVI products

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9.2 Q-breaks eCertificate




QVI products

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9.3 QVI KIT DELIVERY

HISTORY




QVI products

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10 MY IN-VOICE ACCOUNT



MY IN-VOICE ACCOUNT:

- Account List

- Call Rates

- Tech. Support (English)

- Tech. Support (Bahasa)

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10.1 MY IN-VOICE ACCOUNT


- Select the Account Number to

manage

- Click Select Account button to

proceed

- In-Voice Account Manager page

will load displaying account

information and In-Voice tools and

menus

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10.2 MY IN-VOICE

CALL RATES


- Click Call Rates link under My In-

Voice Account

- Select Service, Account Type,

Origin (From) and Destination (To)

of the call

- Click the Calculate button to view

the call rate for selected service

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10.3 MY IN-VOICE TECH

SUPPORT (ENGLISH / BAHASA)


- Select the Account Number to

manage

- Click Select Account button to

proceed

- In-Voice Enquiry Form page will

load displaying Enquiry Type,

Personal Information, Reported

Problem and other fields

- Fill out the Enquiry Form and click

Submit

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11.1 SUBSCRIBE 2FA


- Click on Subscribe 2FA link

- Tick Software Token – USD20 +

USD20 annual subscription fee

and click Continue

- Select Payment Option – eCard,

Credit Card or Quest Account

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11.2 2FA SOFTWARE TOKEN

USER GUIDE


- Click on 2FA Software Token User

Guide link

- Displays the Software Token User

Guide in PDF format

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QNET Global Support Centre (GSC)

[email protected]

+603 7949 8288

Need Help?

Virtual Office Menus Walkthrough - Qnet

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