Virginia Association of Counties
9
INFORMATION TECHNOLOGY SURVEY RESULTS Presented by: Jim Campbell • Daniel Drummond • Donnie Rife Virginia Association of Counties NOVEMBER 11, 2008
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Virginia Association of Counties. INFORMATION TECHNOLOGY SURVEY RESULTS Presented by: Jim Campbell • Daniel Drummond • Donnie Rife. NOVEMBER 11, 2008. - PowerPoint PPT Presentation
Transcript of Virginia Association of Counties
INFORMATION TECHNOLOGY SURVEY RESULTSPresented by:
Jim Campbell • Daniel Drummond • Donnie Rife
Virginia Association of Counties
NOVEMBER 11, 2008
Survey Overview
• Prepared by Northrop Grumman and the Virginia Information Technologies Agency through its Information Technology Infrastructure Partnership
• Distributed to Board of Supervisors and County Administrators, IT professionals and other professionals across Virginia in September to gauge interest in the importance of bringing new IT solutions into Virginia’s county operations and services
• 80% participation rate across the Commonwealth’s counties with 76 counties participating
• Garnered a total of 103 responses (some counties had a greater participation rate among survey recipients)
Participating CountiesAlbemarle Dickenson King George Prince Edward Alleghany Dinwiddie Lancaster Prince GeorgeAmelia Essex Lee Prince WilliamAppomattox Fairfax Loudoun PulaskiArlington Fauquier Louisa RappahannockAugusta Floyd Madison RoanokeBath Fluvanna Mathews
RockbridgeBotetourt Frederick Middlesex RockinghamBuchanan Giles Nelson ScottCampbell Gloucester Northampton StaffordCaroline Goochland Northumberland SurryCarroll Grayson Nottoway SussexCharlotte Henrico Orange WarrenClarke Highland Page WashingtonCraig Isle of Wight Patrick
WestmorelandCulpeper James City Pittsylvania YorkCumberland King and Queen Powhatan
Survey Results
50
35
18
0
5
10
15
20
25
30
35
40
45
50
Number of Respondents
Board of Supervisors County Administrator Other
What is your position?
13
49
36
5
0
5
10
15
20
25
30
35
40
45
50
Number of Respondents
Excellent Good Fair Poor
In general, how would you rate your county's use of technology and the Internet to deliver services?
60% of respondents noted positive use of technology within their counties.
Do you feel your citizens will expect more use of technology and integrated technology solutions in the future?
76
270 0
0
10
20
30
40
50
60
70
80
Number of Respondents
DefinitelyYes
ProbablyYes
ProbablyNo
DefinitelyNo
74% of respondents feel that citizens will expect more use of technology and IT in the future.
If it did not require additional outlay, for which of the following would you consider using an outside vendor to help provide services electronically to your county?
39
56
64
69
46
50
34
35
52
6
0 20 40 60 80
311 Citizen Services
Citizen Alert/Notification Capability
Online Permitting and/or Licensing
Online Bill Paying
Enrollment for Social and CountyServices
Registration and Scheduling forCounty Events and Facilities
Library Services
Redaction Services for GovernmentDocuments
Business Protection/DisasterRecovery for County Records
No interest
Number of Respondents
Additional Responses
“These services are better provided in-house"
“We are already using outside vendors for many of the above items”
“Data Storage, Document Imaging & Archiving”
“E-Discovery”
“We already do most of these – we currently do a start-up of 311 services”
“Need urgent assistance in acquiring affordable county-wide Internet service”
“Broadband assistance”
“We need to improve high-speed access first”
“We will have a service for citizen alert with our new 911”
If it did not require additional capital outlay, for which of the following would you consider using an outside vendor to help
provide services electronically to your county?
