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VILLaNOVa UNIVErSITyVillanova University, a coeducational Roman Catholic institution founded in 1842 by the priests and brothers of the Order of St. Augustine, welcomes students of all faiths. The university consists of five colleges: The College of Liberal Arts and Sciences, The School of Business, The College of Engineering, The College of Nursing and The School of Law. It is the oldest and largest Catholic university in the commonwealth of Pennsylvania. U.S. News & World Report has ranked Villanova as the #1 Regional University in the North for nearly two decades. Villanova offers a variety of online certificate programs in todays most in-demand disciplines: Project Management, Six Sigma and Lean, Contract Management, IS Security, Business Analysis, Software Testing, IT Service Management/ITIL, Business Intelligence, Human Resources, ROI Methodology, Leadership, and Finance and Accounting for the Non-Financial Manager. The university also offers an online graduate program the Master of Science in Human Resource Development.

Develop the Skills to Improve Quality and Profitability 100% Online!Discover the Six Sigma techniques that have helped organizations of all types operate more efficiently, reduce waste and improve their bottom line. Six Sigma is an overall enterprise improvement methodology structured to reduce product or service failure rates to near perfection. Utilizing a disciplined, data-driven approach, Six Sigma practitioners use data to monitor, control, and improve operational performance by eliminating and preventing defects in products and associated processes, including management, service delivery, design, production and customer satisfaction. With Villanovas Master Certificates in Six Sigma you can conveniently earn the skills and credentials that can position you to become a sought-after professional in any department or industry. Villanova has specially designed four Six Sigma programs three that demonstrate how the methodology can be applied in healthcare, financial services and information technology settings, plus a general program with examples and case studies from a number of other industries. Each master certificate program features a panel of seasoned experts who guide you through a specialized Green Belt course as well as Lean Six Sigma and Lean Black Belt courses. With Villanovas Advanced Master Certificate in Lean Six Sigma, you can gain the skills to become a Lean Master Black Belt and maximize success throughout your organization. Villanovas unique online programs reveal the unprecedented results of Six Sigma implementation by organizations of all sizes. Motorola claimed savings of over $15 billion during its first 15 years of Six Sigma implementation. American Express experienced savings of over $1 billion annually during its first three years of implementation. And numerous healthcare facilities throughout the United States have documented increased efficiency that can be directly attributed to Six Sigma.

LEarN frOm ThE wOrLD LEaDEr IN SIx SIgma EDUCaTION ONLINE!Villanova University is widely recognized as the expert in Six Sigma education, with thousands of online enrollments that include professionals from numerous Fortune 500 companies. Each Six Sigma course is taught by Villanova Universitys superior online faculty, which includes best-selling Six Sigma author and consultant George Eckes, financial services expert Adam Bowden, information technology veteran Don Ainsworth and healthcare executive Susan McGann.

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800-571-4938 Intl. +1 813-612-4296 VillanovaU.com

Six Sigma is a management philosophy that has transformed organizations, helping them become more effective and efficient.George Eckes, Villanova Online Faculty Member, Former GE Consultant and Best-Selling Author

The worldwide Leader in Professional Education ONLINE! | VillanovaU.com | 800-571-4938

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DISTINgUISh yOUrSELf wITh grEEN bELT, LEaN SENSEI, LEaN bLaCk bELT aND LEaN maSTEr bLaCk bELT CErTIfICaTIONS ONLINE frOm VILLaNOVa UNIVErSITy!Now you can earn industry-recognized certifications through the worldwide leader in Six Sigma online education Villanova University! You can enjoy instant recognition, credibility and respect for your new credentials, which are the only Six Sigma certifications offered online. Plus youll get immediate pass/fail results after the exam. Earning your Green Belt, Lean Sensei, Lean Black Belt and Lean Master Black Belt certifications can validate your commitment to quality, increase your earning potential and give you a competitive advantage in the workplace. No other credential does a better job of showing employers that your contributions can significantly impact the bottom line. According to an iSixSigma article entitled What Is Six Sigma? (accessed September 2010), professionals with Black Belt certification save companies approximately $230,000 per project and can complete four to six projects per year. Thats more than $1 million in potential annual savings per Black Belt! Certification from Villanova University can also help you: Earn prestige and recognition from colleagues Become part of a community of certified professionals Gain greater confidence Be entrusted with greater responsibility

ExPErIENCE aN UNmaTChED ONLINE CLaSSrOOmOur online classroom is second to none! Its dynamic, interactive and multimedia-driven. Instant messaging and shared virtual whiteboards allow you to interact with classmates and faculty in real time. And two-way voice over IP is a great personal touch for students who prefer to communicate via voice to ask questions or discuss weekly assignments. Communicating with professors during virtual office hours and viewing leading industry experts via streaming video make learning faster than in the traditional classroom setting. Youll do everything online in your own time, so you can work full time while continuing your education.

Position Yourself to Become a Six Sigma Expert Earn a Master Certificate!Enterprises rely on highly trained performance improvement leaders to help them align Six Sigma and Lean with an organizations goals to create positive change, and to apply Six Sigma and Lean across all aspects of the business, including human resources, financial, legal, customer relations, information technology, operations, engineering and the supply chain. Villanova Universitys online master certificates help you gain the critical Six Sigma skills needed to lead remarkable improvements in any industry. Take three Six Sigma courses and earn a Master Certificate in Six Sigma, a Master Certificate in Six Sigma Healthcare, a Master Certificate in Six Sigma Financial Services, or a Master Certificate in Six Sigma Information Technology. Each program features Lean Six Sigma and Black Belt courses, plus a specialized Green Belt course with industry-specific examples and case studies. Earning a master certificate demonstrates thorough Six Sigma knowledge and understanding, as well as a solid commitment to continuing education.

UNParaLLELED fEaTUrES Virtual classroom provides two-way voice over IP with instant messaging and shared whiteboard features Professor-led classes through online streaming video Lectures also available on CD-ROM and as downloadable MP3 and MP4 files Chat rooms and discussion boards for rich, real-time interaction with professors and students alike Ability to study anytime, anywhere No required login times 24/7 access Multimedia access not a book-in-a-box, go-it-alone program

Take Your Career Higher With an Advanced Master Certificate in Lean Six Sigma!Build upon the expertise youve developed as a Black Belt and earn prestigious, careerbuilding Lean Master Black Belt certification. Expand your Lean Six Sigma proficiency across your entire operation, leading other Black Belts with your superior knowledge and skills. You can achieve all this and more by completing Villanovas Advanced Master Certificate in Lean Six Sigma.

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maSTEr SIx SIgma aND TakE ChargE Of yOUr fUTUrE!Nothing helps you stand out in the business crowd like the unique ability to reduce money-draining waste and inefficiency. But to tackle it, you must first identify it. Thats where the data-driven methodology of Villanovas online Six Sigma master certificate program can help. Combining the valuable techniques of Six Sigma and Lean into one comprehensive program, the online Master Certificate in Six Sigma helps professionals like you produce extraordinary results for your organization. Available as part of this master certificate program or as individual certificates, courses including Six Sigma Green Belt, Lean Six Sigma and Lean Six Sigma Black Belt empower you with valuable skills and credentials you can apply immediately on the job.

Program Benefits gET CErTIfIED!Your master certificate prepares you for certification exams Green Belt, Lean Sensei and Lean Black Belt offered by Villanova University. Choose your path based on the following chart. Green Belt Certificate

Use proven Six Sigma problem-solving methods and statistical tools Discover processes for collecting and analyzing data Learn to lead and execute process-level improvement projects Lower costs to provide products and services Improve customer satisfaction Increase productivity from fewer resources Lead and coach quality improvement initiatives

Green Belt CertificateWith Specialization

General Emphasis

Healthcare Financial Service Information Technology

Who Should Register?Professionals at all levels can benefit by learning how to use the core concepts of Six Sigma to make better business decisions, and how to apply advanced tools and methodologies to solve critical business process problems.

Lean Six Sigma Certificate

Lean Six Sigma Black Belt Certificate

maSTEr CErTIfICaTE IN SIx SIgma

maSTEr CErTIfICaTE IN SIx SIgma

Not only did I learn a lot but I started a job last week courtesy of this program. I am the new production planner and quality trainer for Service Wire Co. My boss told me that the Villanova program is what really put me above the other candidates!Darrell Ashworth, Service Wire Co., Huntington, West Virginia

With Specialization Healthcare Financial Services Information Technology


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ChOOSE ThE SPECIaLIzED SIx SIgma maSTEr CErTIfICaTE ThaTS rIghT fOr yOU!Villanova University does more than simply teach you the principles of Six Sigma. Our experts show you how to apply powerful practices in your specific business environment. Whatever program you choose, you can quickly benefit from customized examples and case studies carefully designed to maximize your success.

maSTEr CErTIfICaTE IN SIx SIgma hEaLThCarEThrough specific healthcare examples and case studies, this master certificate program teaches you how the unique problems in the healthcare industry can be solved using Six Sigma techniques. This proven methodology eliminates non value-added steps and reduces defects and variation, resulting in more efficient processes, better patient care and a stronger bottom line. Learn how healthcare organizations of all sizes from small, rural clinics to large metropolitan hospital systems are using Six Sigma practices to improve every aspect of their business.

Who Should Register?Financial professionals at all levels can benefit by learning how to use the core concepts of Six Sigma to make better business decisions, and how to apply advanced tools and methodologies to solve critical business process problems.

maSTEr CErTIfICaTE IN SIx SIgma INfOrmaTION TEChNOLOgyWith information technology impacting all industries, this master certificate program is a great choice for technology professionals who want to maximize their corporate value by implementing Six Sigma strategies that measure attributes like network speed, network reliability and relevant business processes. Discover how Six Sigma has evolved from an improvement framework for the manufacturing sector to one that can be applied across all levels of an enterprise, including software and systems development.

Additional Healthcare Benefits Decrease patient mortality rates Shorten the length of hospital stays Increase cost savings Improve compliance requirements Increase throughput and generate incremental revenue opportunities Reduce the number of inpatient transfers

Additional IT Benefits Improve software quality Lower cycle time Reduce defects in products and services Increase customer satisfaction Improve systems reliability and performance

Who Should Register?From directors of nursing and floor supervisors to risk managers and CEOs, all healthcare leaders interested in reducing waste and inefficiencies can benefit from this master certificate program.

maSTEr CErTIfICaTE IN SIx SIgma fINaNCIaL SErVICESThis master certificate program is ideal for professionals in financial institutions who want to enhance risk management, investment income and overall efficiencies using proven Six Sigma methodologies. Youll learn how financial organizations like Bank of America use Six Sigma to improve their operations areas, which have traditionally been considered the best candidates for Six Sigma implementation.

Who Should Register?This master certificate program equips software programmers, developers and other technology professionals with the skills to apply Six Sigma tools and methodologies to address key business process issues.

Additional Financial Services Benefits Lower costs by reducing transaction errors Improve the customer experience Grow revenue through efficiency and capacity enhancement techniques Develop future leaders Change the culture to make decisions based on facts and data


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bECOmE ThE maSTEr amONg bLaCk bELTS EarN aN aDVaNCED maSTEr CErTIfICaTE!Once youve mastered Six Sigma and demonstrated your ability to implement the methodology, discover how to expand your influence and organizational impact by earning both an Advanced Master Certificate in Lean Six Sigma and Lean Master Black Belt certification. These in-demand credentials can empower you with the skills and techniques to manage, mentor and inspire all Six Sigma Black Belts in your organization.

TakE 3 CLaSSES TO EarN yOUr PrESTIgIOUS CrEDENTIaLComplete just one required course and two electives to earn your Advanced Master Certificate in Lean Six Sigma from Villanova. Lean Six Sigma

In addition to enabling Black Belts to achieve Lean Six Sigma Master Black Belt certification, this program examines business processes from a holistic perspective, empowering you to implement Six Sigma strategies that will create a positive impact across your entire enterprise. Featuring the Lean Six Sigma Master Black Belt course, the comprehensive program helps you develop skills that are essential to building your career as an in-house coach on Six Sigma. Earning your advanced master certificate and Lean Six Sigma Master Black Belt certification demonstrates your expertise, proficiency and superior knowledge, and can boost your professional value to any organization.

Required Course: Lean Six Sigma Master Black Belt

Program BenefitsChoose Two Electives: Strategic Organizational Leadership Finance and Accounting for the Non-Financial Manager Essentials of Project Management Project Management for IS/IT Maximizing Team Effectiveness Maximizing IS/IT Team Effectiveness Essentials of Business Analysis Essentials of Commercial Contract Management Essentials of Government Contract Management Mastering Business Skills Essentials of IS Security Essentials of Software Testing Achieve Lean Master Black Belt certification Learn proven leadership and management skills Take a holistic approach to your companys Lean Six Sigma efforts Gain knowledge of advanced statistical tools to optimize enterprise efficiency

Who Should Register?All individuals with Black Belt training who are looking to cement their leadership and Lean Six Sigma skills, and who wish to create a positive impact on their organization and their own careers. Those who need to meet re-certification requirements for Villanovas Green Belt, Lean Sensei or Lean Black Belt certifications should also register.

aDVaNCED maSTEr CErTIfICaTE IN LEaN SIx SIgma aND LEaN maSTEr bLaCk bELT CErTIfICaTION


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bEgIN yOUr maSTEr CErTIfICaTE PrOgram by SELECTINg a SIx SIgma COUrSE NOw wITh SPECIaLIzaTIONS! Six Sigma Green Belt Six Sigma Green Belt Healthcare Six Sigma Green Belt Financial Services Six Sigma Green Belt Information TechnologyFeaturing specialized content for professionals in key business settings, these four courses are for individuals with little or no prior experience with Six Sigma methodologies. Theyre an ideal way to learn to understand, interpret and use the core concepts of Six Sigma to make better business decisions. Each course is taught by Villanova Universitys superior online faculty, which includes seasoned experts in a variety of industries. In addition to the topics listed below, each course spotlights case studies and examples from healthcare, financial services, information technology and other fields. Managers responsible for top line growth will gain skills to implement cost reductions and improved organizational capability and capacity. There are no prerequisites. What Youll Learn: The Origins and History of Six Sigma DMAIC Methodology Overview Data Collection Plans The Project Scope of a Team Determining Customer Requirements Process Mapping and SIPOC Calculating the Baseline Sigma Types of Data Root Cause Analysis Hypothesis Testing Measures of Central Tendency Measures of Dispersion Control Charts (X-bar & R, XmR) Attribute Charts Process Capability FMEA Design of Experiments Prioritization Matrix Affinity Diagram Activity Network Diagram Process Decision Program Chart Interrelationship Diagram Tree Diagram Matrix Diagram Failure Modes & Effects Analysis Determining Project Solutions House of Quality Team Dynamics Diagram

whaT ThE ExPErTS arE SayINgSix Sigmas structured approach provides more than a checklist. It shows you whats coming next, lets you look at data from different views, and gives you a big picture of your practices for making decisions. Lynn Penn, Director of Quality Systems and Process Management Lockheed Martin By implementing Six Sigma practices, we showed that a quality improvement project can lead to many benefits, not only patients in decreased mortality, but also to physicians and nurses by making it easier for them to provide the best evidence-based, guideline-directed care possible, and to the hospital itself with decreased lengths of stay and decreased costs. Karen Gamerdinger, RN, MSN Mercy Medical Center Des Moines, IA The goal is not only to give the companys future business leaders Six Sigma expertise, but also to ensure the Six Sigma program develops better business leaders. Patricia Collins, Senior Deployment Champion Merrill Lynchs Enterprise-wide Six Sigma Program

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COmPLETE ThE PrOgram wITh ThESE rEQUIrED COUrSES Lean Six SigmaThis eight-week certificate course helps managers and professionals gain valuable skills that can be used immediately to analyze performance. Lean is a vital part of todays business environment. The dimension of Lean Six Sigma attacks inefficiencies wastes caused by defects, non value-added flow of information or materials, data storage, stacks of inventory, overproduction, and extra processing. Lean Six Sigma techniques can help professionals lead successfully in both service and manufacturing industries. There are no prerequisites. What Youll Learn: The Project Charter Lean is Not Only for Manufacturing Value Add and Waste Waste Walks Spaghetti Diagrams Project Management Projects Initiation, Planning, Execution, Controlling, Closing Visualizing and Improving the Process Value Stream Mapping Kaizen Events 5-S Lean Accounting Theory of Constraints Barriers to Implementation Lean Projects Lean Tools Planning and Deployment for Lean Implementation Quality Function Deployment SMED Cellular Flow Pull Systems POKA-YOKE Organization Assessment TRIZ Prominent Figures of Lean Hoshin Planning Total Productive Maintenance DMAIC Methodology Overview Determining Customers and Their Needs Process Mapping and SIPOC 7M Tools International Diagrams Quick Response Manufacturing

Lean Six Sigma Black BeltThis 16-week certificate course is designed for experienced Six Sigma practitioners with Green Belt training or equivalent work experience. Students learn how to lead quality projects, preparing to coach and mentor Green Belts on their Six Sigma projects and execute Six Sigma techniques and strategies at the Black Belt level. What Youll Learn: Needs vs. Requirements Criteria for Collecting Data Data Collection Plan Determining Baseline Sigma Sub-Process Mapping Histograms Chi Square Barriers to Lean Implementation Reliability and Design for Six Sigma Taguchi Design QxA=E Control Charts Moving Average and S Chart Evaluating the Measurement Systems Change Agent Top 10 Questions Regarding Six Sigma Benchmarking Financial Measures Scales and Probability Normal Distribution Normal Probability Plot Total Productive Maintenance Lean Six Sigma in Supply Chain Management DFSS Plus DMADOV Porters Five Forces Theory of Inventive Problem Solving Pugh Analysis Multi-Vari Study Implementation Risk Analysis Measurement Systems in the Enterprise Process Control for Non-Normal Data Balanced Scorecards Cp, Cpk, Ppk Process Characterization Critical Success Factors Strategy of Six Sigma


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bEgIN yOUr aDVaNCED maSTEr CErTIfICaTE wITh ThIS rEQUIrED COUrSE* Lean Six Sigma Master Black BeltThis 12-week course a foundational part of the Advanced Master Certificate in Lean Six Sigma program can take you to the pinnacle of Six Sigma expertise. Through case studies, a course project and expert instruction, you can master the skills needed to motivate, manage and mentor Black Belt leaders. The course is an ideal way to increase cost savings and improve performance, drive crucial organizational change and implement an enterprise-wide approach to Lean Six Sigma. What Youll Learn: Leadership Calculating the Cost of Poor Quality Project Identification and Prioritization Change Management Leadership Skills Organizational Structures for Deployment of Six Sigma Competitive Intelligence and Industry Benchmarks Transitioning Goals/Objectives Into Actionable Projects Overcoming Organizational Resistance Design for Six Sigma Pilot Testing New Products/Services Advanced FMEA DFSS Overview of DMADV and DMADOV DMADV Define Phase DMADV Measure Phase DMADV Analyze Phase DMADV Design Phase DMADV Verify Phase Optimizing Process Efficiency Applied Value Stream Mapping Kaizen Applied TRIZ Advanced Identification of Capacity Constraints Analyze Force Field Analysis Multivariate Control Charts GAP Analysis Statistical Normality Tests Control Charting Continuous Data Advanced Interpretation of Control Charts Developing a Process Control Plan Advanced Inferential Statistics Hypothesis Testing for Proportions Multiple Regression Review of Other Advanced Distributions Confidence Intervals and Point Interval Estimates Mann-Whitney Test Moods Median Test Design of Experiments Design of Experiments Setup KPIV and KPOV Selecting the Optimal Design Design of Experiments Strategy Screening Designs Fold-Over Design Response Surface Methods Mixture Designs Nested Designs and Difficult to Change Variables Attribute Gage Study and Kappa Statistic Sampling Strategies Use of Replication to Estimate Error DOEs with Two or More Response Variables Developing Optimal Project Metrics Minitab Application** Minitab Statistics Minitab Control Charts for Variables and Attributes Minitab Quality Tools Minitab Graphs Minitab Project Application Training, Coaching and Development Resource Allocation Managing Black Belts Decision Making Solutions Evaluating Alternatives Employee Empowerment and Motivation Techniques Rewards and Recognition Customers and Suppliers House of Quality Customer Retention and Loyalty Negotiation Techniques And More* See chart on page 6 for electives ** Minitab software not required for course


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VILLaNOVa ONLINE faCULTy aND PraCTICINg PrOfESSIONaLSVillanova University online faculty and staff bring a wealth of knowledge and real-world experience to instructional development and delivery.

Don Ainsworth, GEBBMr. Ainsworth is an associate at Booz Allen Hamilton, where he provides consulting services related to business process reengineering, organizational change management and strategic planning. An expert in deploying Lean Six Sigma methodologies to IT departments, he has mentored more than 75 Green Belts and Black Belts.

Ron Crabtree, CPIM, CIRMMr. Crabtree is an internationally recognized expert in business process improvement methodologies. He has 30 years of experience in a variety of business settings, from small privately held manufacturers to Fortune 100 corporations, and leading global management consulting firms.

Gary BallMr. Ball is a Lean manufacturing training and implementation professional who developed his expertise in Lean methodologies working with the Kaizen Institute of America. He has 10 years of experience leading training sessions and facilitating kaizen events for small and large manufacturing and service companies.

Patrick Davidson, MA, CSSBBMr. Davidson is the Value Stream Manager for PTM Corporation. A Certified Six Sigma Black Belt, Mr. Davidson earned a BS in Mathematics from Xavier University and an MA in Educational Leadership from Eastern Michigan University.

George Eckes, BA, MSMr. Eckes is Founder, President and Chief Executive Officer of Colorado-based consulting group Eckes & Associates. His consulting firm helped clients such as HP, Cisco and others save more than $50 million in the last year alone. He earned a BA in Psychology from the University of Notre Dame before completing his Master of Science from Eastern Michigan University.

Adam Bowden, BA, BScMr. Bowden is President of Wizegy Consulting and Training. His 10 years of Six Sigma deployment as a Master Black Belt, along with 20 years as a Lean Master, have involved a multitude of corporations on several continents. He has a BSc in Mechanical Engineering and Management from The Open University, UK.

Wayne Brantley, MS Ed, PMPMr. Brantley has taught and consulted project management around the world to Fortune 500 companies. He has over 23 years of experience as a Project Manager for AF Technology Training and Curriculum Development in the United States Air Force.

Douglas Evans, BSEE, MSMr. Evans has been working in Six Sigma since 1994, when he was the lead Quality Engineer for the U.S. Air Force working with Texas Instruments. He earned a BS in Electrical Engineering from University of Maryland in 1988 and an MS in Applied Statistics from University of West Florida in 1997.

Jeffrey Capano, CSSBBMr. Capano is the President and CEO of Capano & Associates Quality Management Systems Training and Coaching, where he has coached process improvement methodologies worldwide to companies such as Bell Engineering, Hitachi, GM and Delphi.

Dan Feliciano, BAA Certified Six Sigma Black Belt, Mr. Feliciano has led strategic performance improvement initiatives yielding millions of dollars in benefits for organizations including GE Anti-Submarine Warfare Systems, Virginia Power and Aetna. He earned a BA in Production/ Operations Management from Virginia Commonwealth University.

John Cipriani, PMP, MSAMr. Cipriani has consulted 25 years in the financial services and manufacturing sectors. He has provided results-based solutions for companies such as Metropolitan Life, Eaton, GM, AT&T/Lucent, and Sears.

Diane Johnson, MBA, MA, CSSBB, PMPMs. Johnson is an ASQ Certified Six Sigma Black Belt and a certified Project Management Professional through PMI. She has an MBA from the University of Iowa, an MA from the University of Denver and a BA from Bethel College.


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Aleshia Clarissa Kelley, MBAMs. Kelley is Senior Manager of Quality and Process Improvement at Western Union Financial Services, where she co-partnered full deployment of Six Sigma and kaizen philosophies in corporate and local offices in Missouri. She earned a Masters degree in Management and an MBA from Fontbonne University, as well as a BBA in Finance from Howard University.

Norma Simons-White, MS, CSSBB, CQEMs. Simons-White is President of Simons-White & Associates, Inc., a consulting and training organization that specializes in providing customized business and quality management solutions. She has an MS in Industrial Engineering/Operations Research from Wayne State University in Detroit.

Robert Lidtke, CSSBB, MSAMr. Lidtke developed his Six Sigma/Lean knowledge working in diverse manufacturing environments. He earned his Bachelors in Electrical Engineering from Michigan Technological University and an MS in Administration from Central Michigan University. He received Six Sigma Black Belt certification from ASQ and a Lean Manufacturing Certificate from the University of Michigan.

Christina A. Stevenson, PTMs. Stevenson is the Corporate Data Quality Manager for the University of Maryland Medical System, where she consults with system hospitals to identify areas for improvement in quality. A licensed physical therapist, she earned her Masters degree in Physical Therapy from the University of Maryland.

Bill Stieber, PhDMr. Stieber started his involvement with quality and process improvement as a quality circles facilitator and consultant with the Deming Method Consulting Group. He later implemented Black Belt and Master Black Belt training in large Fortune 500 companies. He holds a BS from Pennsylvania State University, MBA from LaSalle University and a PhD from Temple University.

Susan McGann, RN, BSN, MBAThe President and CEO of Pivotal Healthcare Solutions, Ms. McGann was among the nations first healthcare Six Sigma Master Black Belts. She has worked in all levels of the healthcare industry, successfully leading Six Sigma deployments and curriculum development. Ms. McGann earned a BS in Nursing from the University of Delaware and an MBA from Drexel University.

Karen J. Weed, BAA Certified Six Sigma Black Belt, Ms. Weed is the Upstream Marketing Manager at GE Healthcare/IDX Systems Corporation, where she manages the upfront work associated with describing, scoping and defining success criteria for product introduction projects. The recipient of Black Belt certifications from General Electric and the American Society for Quality, she earned a BA in Psychology from Johnson State College.

Todd Mikula, BA, CSSBBA Certified Six Sigma Black Belt, Mr. Mikula has worked in marketing, sales, operations, eCommerce and project management with Ford Motor Credit, Bank of America and PricewaterhouseCoopers. He has a BA in Finance/Marketing from the University of Colorado.

Dan Munson, CSSBB, CQE (ASQ)Mr. Munsons background includes over 20 years at Honeywell and Storage Technology. He has consulted process improvement methodologies worldwide to the likes of 3M, Alcoa, Philips and Siemens. Mr. Munson is a double-certified Six Sigma Black Belt (ASQ certified and company certified) and an ASQ Certified Quality Engineer.

Gary Wickett, BSIE, MBAMr. Wickett has considerable experience with Lean and JIT implementations, value stream mapping, continuous improvement, kaizen, 5-S, offsite product transfers and capacity planning. He has worked with the supplier base to implement Lean and has taught Lean concepts in the U.S. and China.

Amalia (Molly) Punzo, MDA Six Sigma Green Belt, Ms. Punzo is Medical Director for Quality at Shore Health Systems in Easton, Maryland. She earned her MD from the University of Connecticut School of Medicine.

Karen Young, BS, MPM, CSSBB, C(ASCP)SCA graduate of Villanova Universitys Six Sigma program and a Certified Six Sigma Black Belt, Ms. Young is President and CEO of Strategic Solutions and Associates, LLC. She has a BS in Biology, a Masters in Project Management and a wealth of Six Sigma experience.


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CErTIfICaTE PrOgram TUITION Master Certificates and Advanced Master Certificate in Six SigmaThe University Alliance (UA) facilitates the promotion and online delivery of associates, bachelors and masters degrees as well as professional certificate programs from the nations leading traditional universities and institutions. Powered by UAs technology and support services, its university partners have surpassed 450,000 online enrollments making UA the largest facilitator of e-learning in the country. University partners include Villanova University, the University of Notre Dames Mendoza College of Business, Michigan State University, Tulane Universitys Freeman School of Business, the University of San Francisco, the University of Vermont, Florida Institute of Technology, The University of Scranton, Jacksonville University and Dominican University. One simple call connects you to a broad range of benefits. You will be assigned a program representative who serves as your contact for nonacademic issues answering questions about financing options, helping you to enroll in the next class and more. Technical support personnel are available 24 hours a day and other professionals are also easily accessible every step of the way. Take all three courses and receive your Master Certificate in Six Sigma. Or choose a Six Sigma program that focuses on healthcare, financial services or information technology. Then learn to manage Black Belts by earning your Advanced Master Certificate in Lean Six Sigma.

Six SigmaSix Six Six Six Sigma Sigma Sigma Sigma Green Green Green Green Belt Belt Healthcare Belt Financial Services Belt Information Technology

$1,980 $1,980 $3,980 $2,980 $6,995 $5,995

Lean Six Sigma Lean Six Sigma Black Belt Lean Six Sigma Master Black Belt Master Certificate in Six Sigma* Advanced Master Certificate in Lean Six Sigma** $945 savings on all three courses

Continuing Education Units (CEUs): Earn 4.5 CEUs for Six Sigma Green Belt courses, 5.0 CEUs for Lean Six Sigma, 9.0 CEUs for Lean Six Sigma Black Belt and 7.5 CEUs for Lean Six Sigma Master Black Belt. Professional Development Units (PDUs): Earn 45 PDUs for Six Sigma Green Belt programs, 50 PDUs for Lean Six Sigma, 90 PDUs for Lean Six Sigma Black Belt and 75 PDUs for Lean Six Sigma Master Black Belt. ACE Credit Recommendations: The American Council on Education (ACE) recommends two undergraduate credit hours for each of the Six Sigma Green Belt courses, three credit hours for Lean Six Sigma, and six credit hours for Lean Six Sigma Black Belt and Lean Six Sigma Master Black Belt.

whaT TyPES Of aSSISTaNCE aND ExCLUSIVE SaVINgS arE aVaILabLE? Tuition AssistanceYour tuition cost may be covered by your companys tuition assistance program and may also be tax deductible. Consult your HR department and your tax advisor for more information.

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Smart Option LoanSallie Mae offers a flexible, low-cost loan product specifically designed to help working adults who enroll in an accredited universitys distance learning certificate program. For more information on the Sallie Mae Smart Option Loan, contact a program representative today or fill out an online application.


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Military and Government SavingsExclusive savings of 15% per course are available for active U.S. military servicemembers. For more information, call 800-983-6484. In addition, all federal, state and local government employees are eligible, via our agreement with the National Technical Information Service (NTIS), to save 10% off individual certificate courses and 5% off master certificate programs. Call 800-959-6138 and identify yourself as a government employee to benefit from these savings.

maSTEr ThE SkILLS ThaT CaN DELIVEr rESULTSTrained Six Sigma experts have helped transform companies worldwide, including: American Express Bank of America Ford Motor Company GE Honeywell HP HSBC Motorola Samsung Electronics Wells Fargo

SIx SIgma SUCCESS STOrIESThousands of successful professionals have experienced the unequaled advantages of Six Sigma training from Villanova. These are just a few of them: Last year I completed the Villanova Six Sigma Green Belt and Black Belt classes, which were fantastic! Then I sat for the certification exam, passed it, and became a certified Lean Six Sigma Black Belt. Patrick Valentine, Regional Manager, Electrochemicals I enrolled in the Six Sigma program to validate my experience and increase my marketability. Because I am in a career transition mode and Im financing the program myself, I would not take on that level of investment if I did not believe it would benefit me. Even before finishing the program, I have already received accolades on my pursuit of impressive new credentials and professional designations. I would encourage anyone to take advantage of this training. Cecile E. Stephenson, Principal Management Consultant, Business Management Consulting I have enjoyed this [Six Sigma Green Belt] experience in learning and education more than any I have ever had. For advanced learning, this is far and away the best I have ever experienced. This should be the wave of the future for all post BS/BA education. I have really enjoyed this learning experience. Stephen Hans, Kennewick, WA I have enjoyed this [Six Sigma Green Belt] course very much. I chose Villanova because of the accreditation and outstanding reputation it has in the Six Sigma community. I have no doubt that when it comes to a job interview, the name Villanova will make the difference in who is selected. Thanks again! Tim Miller, Scottsville, KY

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a DIVErSE NETwOrkJoin the growing number of companies nationwide who have experienced the University Alliance difference: All Childrens Hospital Ashley Furniture Booz Allen Hamilton BP CACI Ciena Cigna Coca-Cola Enterprises CompuCom EdLink Farmers Insurance FedEx Express General Dynamics Hallmark Health System Hewlett-Packard Highmark Independence Blue Cross Johnson & Johnson KPMG Lockheed Martin McAfee Memorial Health North Shore Long Island Jewish Health System Pitney Bowes Primavera Systems Ryder Smith & Nephew State Farm U.S. Dept. of Defense U.S. Dept. of Homeland Security U.S. Dept. of Labor U.S. Military Verizon Wireless Wyeth Pharmaceuticals Xerox

COrPOraTE TraININg Unleash the Power of Your OrganizationEstablish a corporate training program today and position your organization for positive results! We can customize the content, delivery and/or branding to your organizations training needs all at special corporate rates that wont break your budget!

What Youll GetA well-educated workforce is the first step toward corporate success. Along with saving your company valuable time and money, youll provide your employees with the opportunity to learn the necessary skills to lead improvement initiatives that result in measurable sales growth, economic value, customer satisfaction and retention, and employee satisfaction and motivation. These skills will help increase your bottom line and create a streamlined work environment.

Start With a Pilot Program!Register a group of your employees in an online class, and see how their newly acquired knowledge increases productivity and impacts your bottom line. This pilot program offers the following services to your organization: Special corporate pricing A unique, expert-led online session to kick off the course A survey of employees after class to ensure quality and satisfaction An end-of-course review with corporate managers All employees will be in the same online class

Extraordinary Results Call for Extraordinary TrainingAccording to an ASQ report called Making the Economic Case for Quality, many organizations have benefitted significantly from implementing Six Sigma methodology: Samsung Electronics claimed cumulative financial benefits of $1.5 billion during its first two years of Six Sigma implementation. Bank of America improved processing for same-day payments by 22% and same-day deposits by 35%. Southside Hospital in Bay Shore, NY reduced test turnaround times in its nuclear medicine department from 68 hours to an average of 32 hours.

Corporate rates are available

800-280-9895 [email protected]


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Customized Training Solutions: You Define It, We Design ItA Top-Ranked, Accredited University Leverage the prestige, credibility and academic excellence of Villanova University to deliver superior corporate education. Respected Credentials Empower and motivate your employees with valuable skills and certificates upon completion of each course. Flexible Program Content Choose from todays most in-demand disciplines. Add, remove, change or replace modules to suit your needs. Your Proprietary Training Materials Seamlessly integrate your existing training materials with flexible course content. Subject Matter Experts (Yours and/or Ours) Consolidate the expertise of your organizations leaders and our faculty for optimal learning outcomes. Cutting-Edge Online Learning Technology Ensure consistent messaging with a state-of-the-art e-learning system that includes streaming video lectures, archived live sessions, message boards, chat rooms and email. Corporate-Branded Learning Environment Choose a learning environment devoted strictly to your team, taught online by an instructor dedicated to your organization. This private course enables your team to relate your specific organizational process content to the learning environment. Participants enjoy rich interaction through weekly, instructor-led live virtual classes using two-way voice over Internet and electronic white board technology, as well as a dedicated message board. Instructional Design & Course Development Generate excitement and disseminate critical information by bringing your executives into the virtual classroom. Direct and star in customized modules filmed at our studio or your offices.

COrPOraTE braNDED LEarNINg ENVIrONmENTVillanova University can provide customized corporate training: Exclusive online classroom Dedicated instructor Customized virtual classes Customized message board

bENEfITS Of ONLINE LEarNINg 24/7 accessibility No mandatory log-in times No classroom attendance High degree of interaction Consistency of training Efficient learning process No travel No lost opportunity cost No lost productivity

Corporate rates are available

800-280-9895 [email protected]

Demonstrated Experience, Proven ResultsTeam up with the University Alliance and tap into todays most in-demand business topics. Choose from Six Sigma and Lean, project management, leadership and many other subjects. Call today and ask how were helping some of the worlds most successful organizations revolutionize their corporate training and how we can do the same for you.


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Villanova 6Sigma T2

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