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VILLA CASANUOVA Your Luxury house in the heart of Tuscany

V I L L A C A S A N U O V A – S A N C A S C I A N O

D E I B A G N I , V A L D ' O R C I A , ( S I E N A )

T U S C A N Y

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R E S E R V A T I O N S : r e s . d e p a r t m e n t @ g m a i l . c o m

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VILLA CASANUOVA Sleeps 12+2 - 7 Bedrooms - 6 Bathrooms

PAYMENTS TERMS – CANCELLATION POLICY – SECURITY DEPOSIT

Security Deposit (to be paid either by wire transfer to us along with the balance)

€ 2.000,00

it will be returned 7 working days after Guests' departure date, less any unpaid expenses or eventual damages caused during the stay

Payment terms 30% due at time of booking (by wire transfer)

balance due within 60 days prior arrival date (by wire transfer)

Cancellation policy

30%

for cancellation received 46 days or more before arrival date.

100% penalty

for cancellation received 45 days or fewer before expected arrival

date

ARRIVAL DAY: Arrival and departure have to be respectively Saturday (after 4 pm) DEPARTURE DAY: Departure Saturday (between 07,00 am and 10,00 am)

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RATES RATES INCLUDES:

Air conditioning. Available during summer months (cooling only) Daily cleaning service (maid available for 3 hours, 6 days a week except Sunday and Bank

Holiday), Linen and pool towles changed once a week (every wednsday) Electricity and water consumption,

W I F I internet connection,

Linen and pool towels (Changed once a week)

RATES DO NOT INCLUDE: Breakfast nor lunch/dinner services Telephone (according to consumption)

Food and beverage

Cleaning staff on Sunday or during Italian Bank holiday

Pool heating

House Heating (obligated during winter and colder months).

SERVICE EXTRA COST

Extra Cleaning, personal Laundry

€ 15,00 per hour per staff person

€ 25.00 per hour per staff person Sunday € 30.00 per hour Italian bank Holiday/Christmas/Ferragosto

Holiday Extra change of linen and towels for all

rooms and swimming pool area

€ 272,00 per day

Extra change of linen and towels for rooms only

€ 192,00 per day

Extra change of linen and towels per room

€ 32,00 per day

Extra bathrobe

€ 5,00 per day

Extra pool towel

€ 3,00 per day

Logs of wood (for the fireplace)

€ 200,00 per week

Heating of house and pool - available at flat rate;

250,00 Euro per day for the swimming pool 100,00 Euro per day for the house.

**** SPECIAL OFFER ****

If Clients decides in advance to have the pool heated for minimum one week, and prepay the extra amount along with the balance, they will be entitled to pay 6 days instead of 7 (Euro 250,00 x 6 days = Euro 1500 instead of Euro 1750,00). Does not include preheating one day prior arrival if requested.

Any other service not mentioned in the section "Rates include".

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VILLA CASANUOVA PROCEDURES: 1. Check in time: check in time is between 4.00 PM and 7.00 PM. If Clients wish to check in later

than 7.00 PM, they should ask in advance (2 days prior arrival date, the latest) and in any case

check in time cannot be later than 8.00 PM. For check in after 6.30 PM, Clients will be requested

to pay 25.00 Euro in cash at time of check in for any additional hour or portion of hour. It is not

possible to check in earlier than 4.00 PM instead (if not agreed with the travel agency at time of

booking).

2. Clients must reach the Villa directly with the driving instruction already given. If they have

difficult to arrive directly to the Villa clients have to reach the parking close to Hotel Sette

Querce in San Casciano dei Bagni. Once there, they shall call us (either Hildur at +39 347 805

6237 or Roberto at +39 346 4993570) and we will contact the housekeeper. She will reach the

Clients (it will take about 10-15 minute for her to reach the meeting point) and she will then

escort the Clients to the Villa. If note client can reach the Villa directly with the driving

instruction we have sent out prior.

3. Passport copies must be sent to us via e-mail within 10 days prior arrival date. This will consent

us to register the documents to the Police Department as foreseen by Italian Law. This

procedure cannot be avoided and we will be not able to proceed with the check in without having

received the passport copies of all Guests staying in the Villa.

4. Cash deposit: If client have asked in advance that the housekeeper provides any extra service

(apart the standard 3 hours cleaning service 6 days a week already included in the rental fee),

grocery shopping, cooking or other request they will be requested to leave a 1.000.00 Euro

cash deposit to the housekeeper at check in time. If they do not require any pool or house

heating nor any additional service, the deposit procedure can be avoided. The 2.000.00 Euro

security deposit instead must be paid by wire transfer along with the balance of the villa fee as

well as house heating & pool heating if requested.

5. Check out time: check out time is between 7.00 AM and 10.00 AM. If an earlier check out is

needed, Clients shall advise the housekeeper 3 days in advance. An extra charge of 25.00 Euro

per hour or portion of hour will be applied and it has to be paid in cash before departure date.

Keys must be returned to the housekeeper and not just left inside the Villa.

6. Travel agency’s contact person during the Clients’s stay: We will be available for the Clients for

information or emergency regarding the Villa itself. For any other information or assistance, the

travel agency should provide (to us and to the Clients) a telephone number of a contact person.

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VILLA CASANUOVA Menu & Cooking service

Relax & enjoy your vacation time. While you are at the villa experience personalized service for all your culinary needs. The real, traditional Italian cooking made from a local Italian Mom, Vitullia, passionate about Italian cuisine. Sharing all her family recipes that will bring the old world charm of the Italian countryside to your table using the freshest ingredients sourced from local markets. Clients can request a variety of Italian dishes and we try to accommodate any special meal requirements that you and your family may have.

COOKING SERVICE COST: 30 Euro fixed rate for grocery shopping

15 Euro per hour per person

25 Euro per hour per person (after 8 pm) & Sunday

30 Euro per hour per person during Italian Bank Holiday/Christmas season/ Ferragosto.

If requested a service to table and cleaning after dinner/lunch minimum 2 person needed.

NOT INCLUDED:

Grocery expenses

Shopping time calculated min 2 hours (Total 30 Euro)

Service Condition: Should the extra service be required (e.g. extra cleaning, cooking, additional linen and towel change, pool heating, etc) a deposit of €1.000 in cash will be required to be handled by the Housekeeper for these services. The Housekeeper will keep a daily journal of the use of this deposit and also conserve receipts for any purchases made. At the end of your stay, details of the extra services will be provided to you and any balance due, will be returned to you.

A 72 hour cancellation notice is required for all cooking service and will be reduced from the security deposit if not paid locally.