Vijay Final Question for Research Paper

Questionnaire

Dear RespondentPlease fill the questionnaire in the requested format. The data collected through this research paper is kept confidential strictly and use for research purpose only. Respondent Name (Optional) : _Vijay kr PANDEY__________________________________________ City: GHAZIPUR_______________________

Age 15 Year - 25 Years

26 Year – 35Year Y 36 Year –

50YearAbove 51Year

Education Below Graduation Graduate Post

GraduateProfessional Degree

Y

Annual Income

Below Rs 1,50,000/-

Rs 1,50,001 – Rs 3,00,000

YRs 3,00,001 – Rs 5,00,000

Above Rs. 5,00,001

Gender Male Y Female

Occupation

Public Sector / Govt Service /Pvt Service

Y Business Professional Students/ Housewife

Region Metro City Urban Semi UrbanY

Rural

Strongly Agree – 1 Agree -2 Neutral -3 Disagree -4 Strongly Disagree – 5

S No Question 1 2 3 4 5

1. Use of regional languages in e-banking makes services much more comfortable 1

2. Language problem is a main barrier for using e-banking services 1

3. The e-banking website should have translation facilities for contains of their web site. 2

4. Security of transaction is a matter 0f worry while using e-banking services 2

5. Security of personal & account information is doubtful while using e-banking services 2

6.Lack of proper information on security parameter taken by banks are discourage for using e-banking services

2

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Questionnaire



7.Lack of awareness about latest technological tools use to provide security of e-banking services is major problem

2

8. Your bank should provide some kind of safeguard to you in case of any kind of e-crime/e-fraud 1

9.Bank should also make use for biometric technology (like finger print, eye scan etc) based user authentication process with User ID/Password methods for safety of account holder(s)

1

10. Your bank should provide legal assistance if the customer is victim of e-crime 1

11. e-Banking services should provide support to hearing impairment peoples through text & graphics format of each instruction

2

12. e-Banking services should provide support to blind / partially blind through audio format of each instruction

4

13. e-Banking services should provide features to support senior citizens of society

4

14. e-Banking services should provide features to support other physically challenged peoples

2

15.e-Banking service home page on internet can be possible to customize so one can set color & contains as per choice

5

16.As we enter our user id & password on e – banking page, that automatically loads page as per our preferences, as requested by us to the bank for simplifying access of e – banking services

2

17. Bank should provide various offer on using e-banking services especially in festival season 3

18. I prefer to use e – banking services for purchasing & other purposes specially during festival season 2

19.Charges taken by the banks for various e-banking services are affect my decision for using these services

4

20.Various charges charged by the internet service provider for their services, are also affecting factor for using these services

4

21.The bank should pay penalty in case of unnecessary delay or unavailability in e-banking services due to their technical fault.

2

22. Home page of e-banking is overloaded with 4

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Questionnaire



information23. Format & structure of home page information

contains are difficult to understand 4

24. Too many links are provided through home page that is cause for confusion 4

25. Bank should run kind of awareness programs on e-banking services & its latest development 1

26. Bank should provide live assistance to solve problems faced during use of e-banking services 2

27.Time taken for accessing various e-banking services are affecting factor for using these services

2

28. e – Banking services & security record of the bank is affecting factor for using these services 2

29. Goodwill of the bank is affecting factor for using these services 3

30. You satisfied with various e – banking services provided by your bank 1

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Vijay Final Question for Research Paper

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