Vigilix – VASTApplication

Support

Tool

Vigilix is the leading provider POS specific

support solutions solutions focused on the point

of sale market. Located in Greenville, SC

Available to the POS market since 2004

Original marketed in conjunction with ScanSource as Virtual Technician

Only sell through POS IVSs and/or Dealers

13,000+ POS systems being support by POS Help Desk using Vigilix

VAST provides these capabilities: PCI validated Monitoring: Hardware Voltage Temperature

Windows operating system RAM, Disk Space, CPU Utilization, AV Updates, etc.

POS specific templates PCI validated Remote Support Offsite backup for disaster recovery Data Collection Deploy, configure and manage other applications. Rebranding

Software as a Service Delivery

No additional hardware required

Browser based access to Vigilix portal

Hosted in a World Class Data Center

SAS 70 Type II Certified

Biometrics for security

Redundant power supply

Redundant Internet connectivity

VAST AGENT

3RD Party Application Deployment and Monitoring

WWW.Vigilix.com

Data Collection- Information on Windows, Credit Card Drivers, POS, Hardware

Monitoring / Alerting

Basic Monitoring – PCI ValidatedHardware, RAM, Disk Space, CPU info, Windows updates, AV updates, IP changes, etc.

POS Monitoring – PCI ValidatedCredit Cards Failing to process, End of the day processes, Date increment failures, etc.

Remote Access – PCI validatedTwo Factor Authentication

Offsite Backup

Business Alerts

Issue Result Impact

Credit Cards failing to batch / settle

Failure to transact for deposits

•Delay in receiving payments

•Higher transaction rates

•Potential of credit card

dispute

Credit Card Demo Mode

Actual Transactions do not occur

Lost revenue

Antivirus Software Update Failure

Most recent virus signatures fail to load

•System down due to Virus•PCI Compliance Issues

Backup and archiving failures

Failure for backup process to initiate or run

•Lost data •Cost and time to recover lost information

Low Disk SpaceApplications lock / backups will not run or corrupt back up

System Lock up or Slowness

Changes in software environment

System conflicts could keep a POS application from running / transacting

System errors, failures or lock ups

Increase System Uptime During Operational Hours

Productivity Efficiency Gains vs. Cost Reactive Interruptions Faster Table Turns

Quicker Order Processing

Providing System Reliability

Pinpoint Issues Quickly & Offer Proactive Response

Quick Resolution Delivery via Secure Methods (during regular or off hours)

Protect the Customer Experience

Dashboard Interface Enterprise to Site Level

Integration with Help Desk ticketing systems (Clarify, Heat, etc.)

Flexible Alerting per site Level 1 Auto Corrective Actions Integrated Remote Control Offsite Backup Flexible Deployment Options

INDEPENDENT SOFTWARE VENDORS REGIONAL DEALERS

MICROS

Hospitality Solutions International

Squirrel

Retail Pro

Heartland Payment Systems

LOC

POSTEC

North Country Business Systems

MICROS Retail Systems Inc

Custom Business Solutions

Digital Cash Register Solutions

Bradley J. Smith

VP Sales & Marketing

Bradley.Smith@Vigilix.com

866.576.2839 x 14

WWW.Vigilix.com