Michelle PowellAdministrative AssistantKey Qualifications A detail-oriented professional that

uses multi-tasking, administrative and communication skills to achieve goals

Computer skills include: Microsoft Word, Excel, PowerPoint, CRM, Great Plains and NetSuit

EducationAssociate of Business Management, Pellissippi State Technical Community College, 1997Additional courses - Supervision Certificate Pellissippi State Technical Community College, 1997

Experience SummaryMs. Powell has Associate of Business Management and 19 years of experience performing administrative functions. She currently provides administrative assistance to UCOR, the Department of Energy prime contractor, at the East Tennessee Technology Park.

Present PositionAdministrative Assistant, Strata-G Staffing Services, LLC, Knoxville, TN, 10/2015 - Present

Provides input on developing and implementing processes for editing and issuing audit reports, writing and preparing other communications both inside and outside the company.

Performs word processing and creates letters, spreadsheets, and presentations. Assembles and analyzes information, prepares reports, manuals, agendas, correspondence and memoranda.

Maintains files, keeps records, and prepares schedules. Answers mail and tracks status of requests to ensure they are carried out. Coordinates activities across departments. Arranges and makes notifications of appointments and travel reservations. Answers telephone calls, tactfully handles inquiries and/or transfers calls to appropriate

party. Prepares, reviews and processes expense reports.

Professional History

Administrative Assistant, ModernTech, Knoxville, TN, 03/2007 – 09/2015 Process product orders for twenty account managers. Produce an average of 400-600 monthly invoices for customers. Maintain price sheets and monthly promotional discounts from external vendors. Data entry of product serial numbers and maintenance contract end dates into CRM

database. Respond to customer questions about products and/or invoice questions. Works accounts receivable; average balance $1.2 million.

Reconcile vendor invoices against purchase orders in Great Plains. Enrolls customers in training classes and coordinates training manuals, computers, and

venues.

Administrative Assistant/Employee Benefits Administrator, Ernest Youngblood Associates, Knoxville, TN, 1999 – 05/2006

Managed basic office correspondence and incoming mail. Completed weekly and monthly compliance reports. Developed and implemented an

office wide filing system. Processed quarterly client reports regarding their account values. Answered multi-line telephone system and performed client reception. Responsible for 24 accounts. Accurately entered client contact information and current benefit plans in

electronic/paper formats. Resolved customer questions regarding their benefits and doctor bills they have

received. Cold-calling to set outside sales appointments for the broker. Marketed client’s health benefit plans for competitive rates during their renewal period. Designed and prepared spreadsheets for client presentations.

Administrative Assistant, WINR Business Credit, Knoxville, TN, 1997 - 1999 Assembled and produced sales kits for mailings. Reviewed incoming broker agreements before sending to process. Monitored the progress of the sales deals in the Knoxville office. Quoted payments for both the lessee and vendor. Updated monthly funded deals on a daily basis.

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