Brick Lane Surgery 28 Brick Lane Enfield Middlesex, EN3 5BA

Telephone: 020 8443 0413 Fax: 020 8805 9097 Website: www.bricklanesurgeryenfield.nhs.uk

When the surgery is closed call 111

Welcome to Brick Lane Surgery Online

Welcome to our website where we hope you will find enhanced convenience added to first class healthcare. Find out when we are open and how to see a member of the team. We’ve made life a little easier with practice updates, news on the latest health issues and even access to repeat medication all at your fingertips.

Your Good Health

Access to a wide range of healthcare services is a key element of a good local practice. We don’t just want to see you when you’re ill we want to make sure you stay healthy too. Check out how we can cover both bases with our clinics and services.

Best Practice

Our professional team will ensure you receive the best attention at all times whether you’re attending a specialist clinic or a routine appointment. If you’re new to the area registration is easy and comes with the comfort of discretion and confidentiality assured.

Opening Times

The surgery door is open from 08:00 - 18:30 Monday to Friday. This is to enable patients to access a GP in an emergency from 08:00 until 09:00 and from 18:00 - 18:30. Surgeries will start at 09:00 and 08:30 as usual.

The telephones will be answered from 08:00 in the mornings until 18:30 in the evenings. This is to enable patients to access a GP before surgery starts and for half an hour after surgery finishes.

Consultation times are as follows:

Morning Afternoon

Monday 09:00 - 12:30 16:00 - 18:00

Tuesday 08:30 - 12:30 16:00 - 20:00

Wednesday 08:30 - 12:30 16:00 - 18:00

Thursday 08:30 - 12:30 16:00 - 18:00

Friday 09:00 - 12:30 16:00 - 18:00

Weekend closed closed

Our practice nurse is available at the following times

Morning Afternoon

Tuesday 09:00 - 11:30 17:30 - 19:00

Wednesday 09:00 - 11:30 16:00 - 18:00

Thursday 09:00 - 11:30 14.00 - 16.00

When We Are Closed

Out-of-hours emergency number to call is 111.If you call the normal surgery number when we are closed you will hear a recorded message giving the out of hours contact details.

Urgent Care Centre

Chase Farm Hospital and North Middlesex Hospital now have Urgent Care Centres open from 08.00 till 22.00 seven days a week.

Please be aware Chase Farm Hospital no longer has an Accident and Emergency department.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

Appointments

Routine and non-urgent appointments can be booked up to six months in advance if required.

Emergency appointments are only bookable on the day. These are for genuine emergencies only.

Routine appointments are for 10 minutes and for one ailment only. Patients who are at home during the day are encouraged to attend morning surgeries whenever possible.

Late Surgeries

The Brick Lane Surgery operates a late night surgery once a week for patients who work and are unable to attend the surgery during the day. This is not for emergencies and appointments can be booked up to six months in advance if required. Late surgery is held on Tuesday evenings and runs from 18.30 till 20.00

Dr Josephine Connaughton is in surgery for late night appointments from 6.30pm till 8.00pm bookable in advance. The practice nurse can be seen from 6.30pm till 7.00pm.

Telephone Consultations

Patients can request a telephone consultation with a doctor if they feel the illness can be dealt with over the telephone. This is by appointment and the doctor will decide if it is necessary to see you. Please do not expect to talk to the GP straight away.

Practice Nurse

In a number of cases it might be worth considering an appointment with the

practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Interpreters

If you require an interpreter please tell the receptionist when booking your appointment this can then be booked for you. An interpreter cannot be booked at short notice so please book your appointment well in advance. If your appointment is urgent a telephone interpreter can be used at the consultation or if you prefer you may bring a member of your family with you were appropriate.

Home Visits

If possible please try to telephone reception before 11:00am if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC Website (www.hmrc.gov.uk/forms/sc2.pdf).

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (www.direct.gov.uk/en/MoneyTaxAndBenefits/BenefitsTaxCreditsAndOtherSupport/Illorinjured/DG_175850) (where this information was sourced)

Repeat Prescriptions

If your GP has approved you for repeat prescriptions you can order your medication in a number of ways:

. In Person - drop your repeat slip in at reception with the required items clearly marked. . By Post - send it to us enclosing a stamped addressed envelope if you want us to post it back to you. . Online - follow the link at the top of this page and complete a simple registration. . Online - by asking at reception for a unique password for you alone to order repeat prescriptions. This password will also allow you to book appointments on line.

. By Fax - fax to the surgery on 0208 805 9097

Please note we cannot accept orders for repeat prescriptions over the telephone.

Patients can always request their local chemist to order and collect prescriptions

for them but must arrange this service themselves. The surgery will also need a signed authority by the patient for the chemist to collect the prescription on the patient's behalf

The surgery also operates Electronic Prescribing our patients are able to nominate a pharmacy of their choice. Please ask at your local pharmacy they will be happy to give you the details of this service.

Medication Reviews

Patients on repeat medication will be asked to see a doctor at least once a year to review these regular medications.

You may find a blood form with your prescription when you collect please have this blood test as your next medication may be delayed if you do not.

Please allow two full working days between requesting and collecting your prescription. If using the postal service you should allow at least a week as delays do happen.

Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

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NHS charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

. Prescription (per item): £8.40

. 12-month prepayment certificate (PPC): £104.00

. 3-month PPC: £29.10

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

. Telephone advice and order line 0845 850 0030

. General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS Website (www.nhs.uk/NHSEngland/Healthcosts/Pages/Prescriptioncosts.aspx)

Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.

Clinics & Services

In addition to general medical consultations we are pleased to be able to provide specialist clinics and services covering the following areas:

. Asthma/COPD - with reviews carried out by appointment with the practice nurse. . Coronary heart disease . Diabetes . Cervical screening . Contraceptive services . Child health surveillance / immunisations . Maternity services - by appointment with the midwife at Carterhatch School. . Baby checks - six week checks by appointment only with a doctor. . Blood tests – diabetic blood test reviews and the elderly . Blood pressure checks . NHS health checks - including over 75's. By appointment with the practice nurse . Dietary advice . Ear syringing . Smoking cessation . Suture removal . Vaccinations and immunisations - including travel. . Well woman clinic - Wednesday at 16:00 - 17:30 by appointment with the practice nurse.

Non-NHS Services

Some services provided fall outside the scope of the NHS and therefore attract charges. Examples include the following:

. Medicals for pre-employment, sports and driving requirements (HGV, PSV etc.)

. Insurance claim forms

. Prescriptions for taking medication abroad

. Private sick notes

. Vaccination certificates

Our reception staff will be happy to advise you about appointment availability and applicable charges.

Test Results

You are welcome to call after 15:00 to enquire about your test results as our staff will have more time to help you at this time.

You will be told how long you should expect to wait for the results at the time of your test so please bear this in mind before calling. It is then your responsibility to check them and make any necessary follow-up appointment with the doctor.

Please note that we do have a strict policy regarding confidentiality and data protection. In this respect we will only give out results to the person they relate to unless that person has given prior permission for their release or if they are not capable of understanding them.

Blood Tests

A blood test is when a sample of blood is taken for testing in a laboratory. Blood tests have a wide range of uses and are one of the most common types of medical test. For example, a blood test can be used to:

. assess your general state of health

. confirm the presence of a bacterial or viral infection

. see how well certain organs, such as the liver and kidneys, are functioning

A blood test usually involves the phlebotomist taking a blood sample from a blood vessel in your arm; the usual place for a sample is the inside of the elbow or wrist, where the veins are relatively close to the surface. Blood samples from children are most commonly taken from the back of the hand. The child's hand will be anaesthetised (numbed) with a special cream before the sample is taken.

You can find out more about blood tests, their purpose and the way they are performed on the NHS Choices website.

X-Ray

An X-ray is a widely used diagnostic test to examine the inside of the body. X-rays are a very effective way of detecting problems with bones, such as fractures. They can also often identify problems with soft tissue, such as pneumonia or breast cancer.

If you have a X-ray, you will be asked to lie on a table or stand against a surface so that the part of your body being X-rayed is between the X-ray tube and the photographic plate.

An X-ray is usually carried out by a radiographer, a healthcare professional who specialises in using imaging technology, such as X-rays and ultrasound scanners.

You can find out more about x-ray tests, how they are performed, and their function and the risks by visiting the NHS Choices website (www.nhs.uk/conditions/x-ray/Pages/Introduction.aspx).

Registration

New Patient Registration

Patients living within the practice area are welcome to register. The practice area covers from Hoe Lane and Eastfield Road to the north and to Nags Head Road and Southbury Road to the south and from the Great Cambridge Road to the west to Brimsdown Avenue to the east.

The surgery is central to these boundaries making it accessible to most of our patients on foot, but buses on the Hertford Road are frequent, and the surgery is only a short distance from the bus stop.

To register you will need to complete a registration form (GMS1) and a health questionnaire which will provide useful information whilst we wait for your medical records to arrive from your previous doctor.

All new patients can request an appointment for a new patient health check with the practice nurse.

Medical treatment is available from the date of registration. Please contact reception for further information.

Guide to GP Services

The Royal College of General Practitioners has produced a useful guide for patients about the services on offer at GP Surgeries and how to access them. You can download the guide below.

A Patient Guide to GP Services (www.rcgp.org.uk/pdf/rcgp_iyp_full_booklet_web_version.pdf)

Registering Online

Online 'Pre-Registration' With The Practice

If you wish to pre-register click on the link below to open the form. When you have completed all of the details, click on the "Send" button to mail your form to us. When you visit the surgery for the first time you will be asked to sign the form to confirm that the details are correct.

Pre-registration Form

When you register you will also be asked to fill out a medical questionnaire. This is because it can take a considerable time for us to receive your medical records. There is an online version of this file too, which you may fill out and send to us. When you come to the surgery you will be asked to sign this form to confirm that the details are correct.

Online Medical Questionnaire for New Patients

Note that by sending the form you will be transmitting information about yourself across the Internet and although every effort is made to keep this information secure, no guarantee can be offered in this respect.

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Alternatively you may print off a registration form, fill it out and bring it in with you on your first visit to the practice.

Registration Form

Temporary Residents

Temporary Registration

If you are ill while away from home or if you are not registered with a doctor but need to see one you can receive emergency treatment from a local GP practice for 14 days. After 14 days you will need to register as a temporary or permanent patient.

You can be registered as a temporary patient for up to three months. This will allow you to be on the local practice list and still remain a patient of your permanent GP. After three months you will have to re-register as a temporary patient or permanently register with that practice.

To register as a temporary patient simply contact the local practice you wish to use. Practices do not have to accept you as a temporary patient although they do have an obligation to offer emergency treatment. You cannot register as a temporary patient at a practice in the town or area where you are already registered.

Download the Temporary Resident Registration Form

Practice Leaflet

Download our Practice Leaflet Here

Practice Complaints procedure

The Brick Lane Surgery complaints officers are Dr Mohammed Abedi and Nurse Ann Rooney

Leaflet part 1 Brick Lane Surgery Complaints Procedure

Leaflet part 2 Brick Lane Surgery Complaints Procedure

PALS Complaints Leaflet NCL 2011 Easy Read

Practice Policies

Confidentiality & Medical Records

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

. To provide further medical treatment for you e.g. from district nurses and hospital services. . To help you get other services e.g. from the social work department. This requires your consent. . When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff requires access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Practice Complaints Procedure

If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this practice, please let us know.

We operate a practice complaints system within the NHS Complaints Regulations 2009. All complaints are strictly confidential.

How do I complain?

If you wish to complain or express dissatisfaction, a written complaint should be addressed to the complaints manager at the address on the front of this leaflet.

Alternatively you can complain by telephone or in person verbally. A member of staff will write down your complaint for you and you may have a copy of this form when completed.

Who can complain?

A patient at this practice, a person affected by a decision of this practice or a carer, guardian, parent or representative of a patient.

Is consent needed?

If the person making the complaint is not the patient or person affected then we must have written consent from the patient/person in order to proceed with investigation of the complaint, if they are a responsible adult.

In other special circumstances, please discuss with the complaints manager.

When can I complain?

You can make a complaint anytime in the 12 months following an incident/event or 12 months after becoming aware of an event. Although complaints made outside these time constraints will still be considered.

What happens next?

You will receive acknowledgement of your complaint within 3 working days and be invited to discuss a plan to investigate your complaint and agree a realistic timescale to receive an outcome of the investigation. We will apologise where this is appropriate and do whatever we can to make sure the problem doesn’t happen again.

Do you need any help?

You can approach ICAS to help you formulate your complaint, write a letter and they can offer advice or interpretation services. They can provide free impartial support.

VoiceAbility United House39-41 North Road

LondonN7 9DP Tel 0300 330 5454 Fax 0330 088 3762 Email:- nhscomplaints@voiceability.orgText us:- 0786 002 2939 http://www.pohwer.net/ (www.pohwer.net/)

Where else can I complain?

Still unhappy?

After local resolution of your complaint if you are still not satisfied you can enter a second level of complaint by complaining to The Parliamentary and Health Service Ombudsman on 0345 015 4033 (8.30am-5.30pm Monday – Friday)

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Staff Details

Doctors

Dr Mohammed Abedi MBBS LMSSA (Principle GP)

Female GPs

Dr Josephine Connaughton BSC MB BS

Dr Nadina Hussain MBBS MRCGP

Dr Nasrin Hanifi MBBS MRCGP DRCOG Nurse

Ann Rooney RN BSc FP Asthma Dip.

The practice nurse is a qualified registered nurse. She can help with health issues such as family planning, healthy living advice, blood pressure checks and dressings. The practice nurse runs clinics for long-term health conditions such as asthma, diabetes, minor ailment clinics and carries out cervical smears, NHS health checks, vaccination and immunisation.

Practice Management

Julia Reid Practice Manager

Linda Bowers Assistant Practice Manager

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Reception

Susan Edney Senior Receptionist

Maxine Churchill Repeat Prescription Receptionist

Anna Spanos Receptionist

Lisa Lamey Receptionist

Sharon Bartuccio Receptionist

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

Community Midwives

The midwife team for the surgery are from Barnet Hospital and see our patients in Carterhatch School. The school is located in Carterhatch Lane, Enfield.

Patients are seen by appointment only and the number to call is 0208 375 1106.

Health Visitors

A health visitor is a registered nurse who has received training particularly related to babies, children and pregnant women. Their role is to provide families with children under five years old with support and advice around the general aspects of mental, physical and social wellbeing.

The health visitor can be contacted on 0208 363 4952.