Northern Ireland Association for Mental Health(Niamh)

Beacon Day Support

Name: Clarendon Street Beacon CentreAddress: 20 Clarendon Street, L/Derry, BT48 n7ET

Statement of Purpose

Telephone: 02871 269677Email: clarendon@beaconwellbeing.org

Contents

1.0 Registered Provider1.1 Registered Manager2.0 Number and relevant Qualifications & Experience of Staff3.0 Philosophy of Care

Aims of the FacilityAims and Objectives

4.0 Status and Constitution5.0 Organisational Structure of the Facility6.0 Number of Service Users to be provided with Services7.0 The range of needs (categories of care) that the Beacon Day

Support is intended to meet and the number in each category.8.0 Admission Criteria9.0 The arrangements for Service Users to engage in Social Activities,

hobbies and leisure pursuits.10.0 The arrangements made for consultation with Service Users or

their representatives about the operation of the Day Care Setting.11.0 The fire precautions and associated Emergency Procedures.12.0 The arrangements made for contact between Service Users and

their representatives13. Complaints procedure14 Review Procedure15 Number and size of rooms in the Beacon Day Support Setting16 Details of any specific therapeutic techniques used in the Day Care

Setting and arrangements made for their supervision.17 The arrangements made for respecting the privacy and dignity of

Service Users

Introduction

The Northern Ireland Association for Mental Health was founded by Lady Margaret Wakehurst in 1959. Lady Wakehurst had a personal interest in mental health and believed there was a need to create an organization to provide better support to suffers, and to help increase public awareness.

The original name ‘Beacon House’ is the name of our Central Office building in Belfast. Often, when asked to describe the experience of mental illness, people will refer to a darkness, with only a spark of light of hope in the distance.

Niamh works to promote the mental well-being of everyone in society.

Beacon Day Support promotes member involvement and personal development through a range of support and opportunities.

Clarendon Street Beacon Centre is one of 14 Day Support Services which operates throughout Northern Ireland.

Clarendon Street Beacon Centre opened its current location in 1991 prior to this it was in Bishop Street, it is centrally located close to the City Centre halfway up Clarendon Street. The geographical area covered includes Cityside, Waterside and outlying rural areas. We work closely with a wide range of statutory and voluntary agencies, the centre can also be used as a facility to other organisations.

Opening Hours are as follows:

Monday, Wednesday, Thursday – 9.30am – 5.00pmTuesday – 9.30am – 3.00pmFriday – 10.00am – 2.00pm Sunday – 1.00pm – 5.00pm

1.0 Registered Provider is:

Northern Ireland Association for Mental Health (Niamh)Beacon HouseCentral Office80 University StreetBelfastBT7 1HE

Company Number: NI 25428Charity Number: XN 47885

1.1 Registered Manager

The Registered Manager of Clarendon Street Beacon Day Support is:

Name: Allison Foley, 20 Clarendon Street, L/Derry, BY48 7ET

Relevant Qualifications and Experience

The Registered Manager completed management training with ARC in 1997; she has 21 years’ experience in providing Day Care/Support to individuals in a variety of stings. She commenced work as a care assistant in a nursing home in 1990 and worked in residential care in a variety of posts until 2001 when she commenced managing a Day Support facility. Allison has a particular interest in addiction issues and counseling and has undertaken training in these areas. She was appointed to her current post of Day Support Manager in 2004. Allison has an NVQ level 4 in management since 2010 and a BSC (hons) in Community Development. In 2013 she has also a QCF level 5 in leadership.

2.0 Number, Relevant Qualifications and Experience of Employees.

Niamh has in place robust recruitment procedures, which aims to ensure that those of the highest integrity and caring qualities are employed. Niamh is dedicated to staff development and all staff complete a comprehensive induction programme. Staff at Project Worker level and above complete ‘Induction and Foundation’ Training which is accredited through OCN. Support Workers complete Core Competency Training. In addition there is an ongoing programme of training to ensure that staff maintain and update the knowledge, skills and values required to develop practice. There are a variety of delivery methods which include formal training days, on-line training, and scheme level training. Niamh also facilitates the Certificate in Community Mental Health Level 3 and has recently introduced NVQ Level 4 in Management.

Staffing complement for Clarendon Street Beacon Centre

Project Worker 1 – (30 hrs per week) 10 years’ experience in providing support to individuals in Beacon Day Support, with group work experience. Currently also delivering mood matters training for AWARE. Prior to this 18 years’ experience working in various day care, supported housing and residential settings. Completed NVQ Level 3, and the certificate in community mental health. Also completed OCN Level 2 (IFF) and 1 year of a related degree.

Project Worker 2 – (30 hrs per week) 10 years’ experience in day support services and 5 years in supported housing. Completed 1 year of a related degree has completed the certificate in community mental health. Also completed OCN Level 2 (IFF) and has an NVQ Level 3 in health and social care. Is a facilitator for Challenging your Condition Training.

Project Worker 3 (37.5 hrs per week) 10 years’ experience in day support services. Completed HND in Social Care and Dip in Counselling. Also completed Certificate in Management has completed certificate in aromatherapy massage, and the certificate in community mental health. Also has completed certificate in managing volunteers with Volunteer Now, and is currently doing a part time degree in social work at Magee University.

Support Worker 1 (22 hrs per week) 18 years in providing support in Beacon Day Support. Also qualified to provide woodwork through East Tyrone College.

Clerical Assistant (10hrs per week) 10 years’ experience working in day support. 18 years’ experience in admin in other voluntary agencies. Assisting develop clerical support team among Service Users. Qualifications include ECDL, Word Processing Sage III

The scheme also has access to Peripatetic Staff as follows:

Peripatetic Support Manager: to provide managerial support in manager’s absence, 4 years’ experience in Beacon Supported Housing.

Include any input from statutory services

Volunteers

Traditionally the use of volunteers has been central to the work of Niamh and it is envisaged that this will continue to be seen as a major resource in the provision of services. All volunteers will be recruited and trained in keeping with Niamh Policy.

Project Liaison Group.

The Project Liaison Group will be convened by the Service Manager where it is considered appropriate. In an advisory capacity the PLG will assist with the planning, monitoring and evaluation of Beacon Day Support.

The PLG will also facilitate good communication between Clarendon Street Day Support and local Statutory Mental Health Services. Members input to the PLG can be by attendance at the meeting or by minutes of members meeting or putting forward member’s views via the Beacon Day Support Manager. Examples of agenda items include:

Discussion on Referral and Review issues Statutory Mental Health Team input into the Beacon Day Support

Programme (where appropriate) Discussion on the programme of activities and how this meets the

needs of members. Identification of new needs and ideas. Analysis of complaints and untoward incidents. Evaluating the work of Clarendon Street Day Support and setting

specific targets at the annual review.

Membership of the PLG may consist of any of the following:

Members of Clarendon Street Day Support Niamh Staff Niamh Volunteers Representatives of local statutory mental health team. Representatives from local community and voluntary sector.

There will be a maximum of two from any group represented.

3.0 Niamh Philosophy of Care/Support

Beacon Day Support is a mental health resource which promotes member involvement and personal development through a range of support and opportunities. Trained staff and volunteers work closely with members who are actively involved in all aspects of Clarendon Street Beacon Day Support operation. The membership concept is fundamental in creating a sense of belonging and contributing to all the activities that make up the programme.

Components of the Recovery Model are also key to Beacon Day Support. Niamh’s values reflect the principles of recovery and recognize that it is a personal and unique process.

“Recovery is not about cure, but is about growth and is more a continuing journey which is deeply personal, and is related to taking back control over ones life” Repper and Perkins, 2003.

By assisting in the day-to-day life of the scheme, members share responsibility for activity planning, shopping, meal preparation and self-help- all essential to independent living. Member involvement is key to the development of User Led Sessions and Service Support Teams. Promotion of good mental health is achieved through personal involvement within therapeutic environment of warmth, acceptance and understanding. Opportunities are also explored in the local community so that members can gain the maximum benefit from community recreational and educational programmes such as leisure centres and adult education facilities.

The varied programmes of support on offer allow members the freedom of choice to strive towards their full potential. Through the promotion of member participation, members know their presence is wanted and needed. Niamh Principles of Normalisation enables members to build self-esteem, confidence and skills necessary to lead productive and satisfying life’s.

CLARENDON STREET BEACON DAY SUPPORT

CURRENT TIMETABLE

MORNING AFTERNOON

MONDAY POTTERY ART

TUESDAY MEN’S POOL GROUPWALKING GROUPLADIES SWIMMING

FLOWER ARRANGING

WEDNESDAY HAIRDRESSINGALLOTMENT

ART

FORTNIGHTLY PARTNERSHIP MEETING MEMBERS MEETINGS

THURSDAY RELAXATIONGRAFFITI ARTFIRST AID

MUSIC

SUNDAY DROP IN AND SUNDAY LUCNCH

CENTRE COSTS

LUNCHES

SUNDAY, MONDAY, WEDNESDAY, THURSDAY 3.00

TUESDAY – TOAST 0.50

HARIDRESSING

WASH AND BLOW DRY 1.00WASH CUT AND BLOW DRY 1.50HAIR COLOUR APPLIED 3.50

BUS OUTINGS

£5.00 TOWARDS COST OF TRANSPORT NON REFUNDABLE MUST BE PAID WHEN NAME IS ADDED TO POSTER

ACTIVITIES

FLOWER ARRANGING 2.00

4.0 Status and Constitution

This is a day care setting owned by a Voluntary Orgnaisation (Northern Ireland Association for Mental Health) and registered under the Regulation and Improvement Authority (Registration) (Amendment) Regulations (Northern Ireland) 2007

6.0 Number of Service Users to be provided with Services

Clarendon Street provides 30 Beacon Day Support places per session for a total of 10 sessions per week for 48 weeks per year. This gives a total of 7200 Beacon Day Support places per year.

Niamh may undertake to develop additional sessions outside these for example User Led Sessions or sessions for which we receive additional funding.

7.0 The range of needs that the facility is intended to meet and the number in each category

Adult Mental Health: 88 services users

8.0 Admission Criteria/Referral Procedure

People considered suitable for referral are:

a) Aged 18 and overb) Those with a recognized form of mental illnessc) Or those who have successfully completed rehabilitation programme

for an addiction problem.d) Those who would benefit from attending Beacon Day Support

People considered unsuitable for referral are those:

With severe dementia Where learning difficulties is the primary condition With a physical disability and who need significant assistance in

relation to this Where addiction is the primary condition Who need a high level of supervision

The Referral Procedure may be implemented informally and with some flexibility according to the needs and wishes of the member.

Arrangements are made with the Beacon Day Support Manager for the prospective new member to visit accompanied by the Referral Agent/Key

Worker. The manager should record the visit in the referral and review diary and in their progress notes when they start to attend Clarendon Street Beacon Centre.

During the visit the following will be discussed with the member and referral agent

Beacon Day Support Activities Opening Hours Members interests Participation Contributions – i.e. diabetes, epilepsy, mobility, hypertension, sensory

impairment Risk/Vulnerability, violence/aggression, self- neglect schedule one

offenders Copy of statement of activity, member handbook, Beacon Day Support

leaflet and any relevant information should be given.

Introduced to staff, key volunteers and other members

If considered appropriate, a member should show the new member around the scheme. This should be recorded in the referral and review diary.

If the member is agreeable to attend Beacon Day Support, agreement will be reached on how the attendance will help him/her. (Members support plan)

ATTENDANCE – discuss with the member the sessions they will attend, the activities they will take part in, need regarding transport, diet etc, and agree the date for commencement.

The Referral Form and assessment of need will be completed by the referral agent in conjunction with the proposed member and signed by both if appropriate. These forms should be received before the member starts attending. In the event of the member starting before the referral form has been received, this should be recorded in the progress notes and the manager should pursue the referral form.

It is the referral agent’s responsibility to ensure that the Beacon Day Support Manager is informed of all relevant information relating to the proposed member.

From information received on the referral form or verbally from the referral agent, it may be necessary for the referral agent to complete a Risk/Vulnerability Assessment sheet. This should be sent to the referral agent/psychiatrist for completion. This form must be received before the member starts attending Beacon Day Support.

Information of a particularly sensitive nature may, on request, be kept in the restricted access section of a members file.

Self – Referral – in the event of a s self-referral, the Beacon Day Support Manager will interview the client and ask social worker, community psychiatric nurse, GP etc to complete the referral form if appropriate. Self-referrals may not be accepted unless there is a reliable source of information. All self-referrals must be discussed with a representative from statutory mental health services. The information must be recorded in the progress notes.

GP Referrals – A GP may refer a patient to Beacon Day Support for regular/sessional attendance, or to attend a short-term group such as anxiety management. GP referrals will be accepted on Niamh’s referral

form in either format (long or short) a GP referral form, letter or email. The manager should complete the appropriate Niamh referral form with the potential new member and establish if they are known to the statutory health services.

Schedule One Offenders – if a service user is identified as a Schedule 1 Offender from the initial referral then this must be brought to the attention of the Director of Service prior to the admission panel taking place. Referrals for clients who have been deemed Schedule One Offenders must be discussed with appropriate

representatives (Director of Services, Service Manager, Statutory Mental Health Services, Beacon Day Support Manager, Probation Service, Psychiatrist) before a decision is made. If the referral is being accepted a proper monitoring procedure should be set in place. All information, particularly that pertaining to risk, must be received and a management plan agreed before the member starts to attend.

Physical Health Needs – some members may have particular physical needs. These may be visual or hearing impairment, physical disabilities or particular health needs, such as diabetes. Such physical needs will require special and individual responses from staff. These could include the use of sign language, the provision of particular aides or special diets. If there is a particular way of communicating with a member this information should be clearly displayed within the inside cover of the members file and the index box for health needs.

On referral to Clarendon Street Beacon Day Support manager should clearly explain the referral and review process. Members should understand that Progress Notes will be recorded, that they will have an individual support plan and a review will be held to look at their progress/activities etc. If the member has any areas of risk around self-harm, self-neglect or violence and aggression the procedure for monitoring risk should be clearly explained to them.

Emergency referrals to Beacon Day Support will be treated under the same policy as stated above.

RISK/VULNERABILITY ASSESSMENT PROCEDURE

It is the policy of Niamh to ensure that all the staff know which service users present as being significant risk of self-harm or being a danger to self or others, which service users are vulnerable to abuse or exploitation. This is in order to protect the health, safety and welfare of service users/staff/volunteers and others.

On referral, referral agents are required to complete a Risk/Vulnerability Assessment Sheet (R2). This form will be completed by the referral agent and the service user and will provide information on any Risk/Vulnerability issues.

The referral agent and service user completing the form are asked to note situations or circumstances that contribute to or trigger risk/vulnerability issues to outline service user strengths and how they cope with risk/vulnerability issues and to note the dangers that exist for the service user and others if the risk/vulnerability issue is not dealt with appropriately. The purpose of this is not to apportion blame but to endure that

risk/vulnerability issues are acknowledged during the referral process and become an integral part of the planning and reive process. Depending on circumstances referral agents and or service users may be contacted for further clarification.

The Risk/Vulnerability sheet becomes part of the service users file and a dynamic document that is then adjusted throughout the year to reflect changes in risk/vulnerability, for example as a result of a review an incident or to reflect a change in circumstances. A new risk/vulnerability assessment is completed each year at review.

Statistical information regarding the number of service users requiring support/care with risk/vulnerability issues will be collated and sent to service managers six monthly on form RV1.

SERVICE USER RISK/VULNERABILITY REPORT

April / October (delete as necessary)

SCHEME:

Code – (initials/age/gender

RVA inLast 6 mths

RVA in Last 12mths

RVA in Last 5years

Nature of Risk Vulnerability issues

Dates of Specific incidents in last 6 months

Issues for Manager/CO

Signature: Designation: Date:

9.0 Arrangements for Service Users to engage in social activites, hobbies and leisure interests..

Each scheme has a programme of activities and members are involved in regularly.

Reviewing the programme to ensure it meets identified need There are activity rooms in each scheme Experienced Tutors are sourced as appropriate Activities take place in the scheme and in the wider community and a

flexible times Including evenings an or weekends Members agree with their key worker their level of involvement Staff encourage members to participate at a level appropriate to each

individual Members encourage each other with a peer support system.

10.0 Arrangements made for consultation with service users or their representatives about the operation of the Beacon Day Support setting.

Niamh welcome service user involvement and their suggestions both at scheme and organizational level. Members are actively encouraged to be involved in all aspect of the Beacon Day Support’s operation. The membership concept is fundamental to the success of Clarendon Street Day Support creating a sense of each individual belonging and making a valuable co9ntrbution. The following are ways in which Clarendon Street Members may be consulted, or are able to put forward their views.

Discussion with key worker Formal and informal discussions with the Scheme Manager Partnership Meetings/Members Network Suggestion box, satisfaction surveys/questionnaires Project Liaison Group Inspection visits (Announced & Unannounced) User Focused Monitoring Visits Individual Review Meetings Scheme evaluation Service User Support Teams User Led Conferences User Led Sessions

In the context of the Service Agreement the Western Health and Social Care Trust may carry out their independent evaluation of the Beacon Day Support Setting, and gain members views on Service.

11.0 Fire Precautions and Associated Emergency Procedures

Niamh, so far is reasonably practicable, will manage in compliance with the Fire Precaution Act 1971, The Fire Precautions (work place) Regulations 1997, The management of Health and Safety at Work Regulation 1999 and other appropriate regulations in order to maintain the Health & Safety Procedures as outlined in Niamh’s Policy and these may be audited by relevant external bodies and through Niamh’s internal Inspection System

A file which contains all records pertaining to Fire Safety within the scheme and is kept in an easily accessible place. The file contains separate sections for:

Fire Risk Assessment Sample Fire Notice Annual Test Certificates Fire Drill Record of Training Records of Maintenance Checks carried out.

A Health and Safety file may also be maintained at the scheme containing separate sections for:

Environmental Risk Assessment First Aid Box Checks Body Fluids Spill Box Checks Portable Appliance Testing Security Alarm Checks Servicing of Equipment ie gas, oil burner, chair lift etc Disability Audit

The Policy and Procedure Manual gives details on emergency procedures (general) a medical emergency, fire, accident and potential serf-harm, as well as guidelines for dealing with Untoward Incidents.

12.0 Arrangements made for contact between Service Users and their Representatives.

Members are asked at referral stage if/when they wish carers to be kept informed of their progress

Review meetings are an opportunity for Carers or referral agents to be kept up to date on progress

Each Day Support has a quiet room where members can meet privately with representatives.

When a member requests contact be made with a representative they will be assisted to do so.

13.0 The arrangements for dealing with Complaints

The arrangements for dealing with complaints are detailed in our policy and procedure manual – Complaints Procedure (S/P/21). This procedure is intended to cover all persons involved in the work of Niamh (service users, staff, volunteer and general public). The complaints procedure is in accordance with our charter of standards. Our complaints system is a three stage process.

MAKING YOUR VIEWS KNOWNIf things go wrong or you aren’t satisfied with our services, we want you to tell us to that we can try to put things right.

If you want to make a complaint, there are a number of ways to do this. All complaints information is treated confidentially.

STAGE 1 – You can speak directly to staff, who will try to resolve things for you straight awaySTAGE 2 – if you are still not satisfied, or you didn’t want to speak directly to staff, you can make a formal complaint to Beacon. This can be done by letter, by using a complaints form or by telephone to any of the Managers at Central Office or to aby staff member.

If you need help in making a complaint or comment, our staff are trained in dealing with this and will be available and happy to help you. You are also entitled to access independent advocacy services to support you in making a complaint. Additionally, The Patient and Client Council can also assist a person who feels unable to deal with a complaint alone. Details of both are available in your Service User Guide/Handbook and Beacon Complaints Leaflet.

Beacon: 80 University Street, Belfast, BT7 1HETel: 028 90 328474 Fax: 028 90 234940Email: p.walker@beaconwellbeing.org

We want our response to be quick, fair, courteous and helpfulYour complaint will be acknowledged in 2 working daysAny investigation will take place within 10 working daysWe will let you know the outcome within 20 working days

STAGE 3 - If things are still not resolved to your satisfaction, you may wish to take the matter further. You can do this by contacting your local Health and Social Care Trust or the NI Commissioner for Complaints (the Ombudsman) who can be contacted at: Progressive House, 33 Wellington Place, Belfast BT1 6HN or by phone on 028 90 233821

Beacon complaints procedures are subject to monitoring and inspection by the Regulation and Quality Improvement Authority (RQIA). If you have any concerns about Beacon Complaints Procedure or how your complaint has been handled, you can contact the RQIA as follows:

RQIA 9th Floor, Riverside Tower, 5 Lanyon Place, Belfast BT1 3BT or Tel: 028 90 517500

You have the right to complainWe learn from you complaints and we use them to help us to improve

services.

THE PATIENT AND CLIENT COUNCIL1. The Patient and Client Council (PCC) is an independent non-

departmental public body established on 1 April 1999 to replace the Health and Social Services Councils. Its functions include:

Representing the interests of the public; Promoting involvement of the public; Providing assistance to individuals making or intending to make a

complaint; and Promoting the provision of advice and information to the public about

the design, commissioning and delivery of health and social care services

2. If a person feels unable to deal with a complaint alone, the staff of PCC can offer a wide range of assistance and support. This assistance may take the form of:

Provide information on the complaints procedure and advise on how to take a complaint forward;

Discussing the complaint with you and drafting letters; Making telephone calls on your behalf Help prepare for meetings and attending them with you Help you preparing a complaint to the Ombudsman Referral to other agencies, for example, specialist advocacy services; Help in accessing medical/social services records

3. All advice, information and assistance with complaints is provided free of charge and is confidential. Further information can be obtained from:

www.patientclientcouncil@hscni.nor; or Freephone 0800 91 70222

THE NI COMMISSIONER FOR COMPLAINTS

The NI Commissioner for Complaints (the Ombudsman) can carry out independent investigations into complaints about poor treatment or service or the administrative actions of HSC organisations. If someone has suffered because they have received poor service or treatment or were not treated properly or fairly – and the organization or practitioner has not put things right where they could have – the Ombudsman may be able to help.

The Ombudsman’s contact details are:

Mr Tom FrawleyNorthern Ireland OmbudsmanProgressive House33 Wellington PlaceBelfastBT1 6HNTel: 028 90 233821

Further information can be accessed at:www.ni-ombudsman.org.uk

COMPLAINTS

The Western Health and Social Service Board

CONTACT

Rosemary HendersonComplaints ManagerWestern Health and Social Services Board15 Gransha ParkLondonderryBT47 6FN

Direct Line Telephone Number: 028 71 864325Email: Rosemary.Henderson@whssb.n-nhs.ukFax: 028 71 860311

Western Health and Social Services Council

Mrs Maureen GormleyWHSSCHilltopTyrone & Fermanagh HospitalOmaghCo TyroneBT79 0NS

Tel: 028 82252555Fax: 028 82252544Email: infor@whssc.n-i.nhs.ukWebsite: http://www.whssc.org

Your Ombudsman

The NI Commissioner for ComplaintsProgressive HouseFREEPOST BEL 1478BelfastBT1 6BRTel: 028 90 233821Freephone: 0800343424Email: mailto:ombudsman@ni-ombudsman.org.uk

Website: http://www.ni-ombudsman.org.uk

The NI Commissioner for Complaintshttp://www.ni-ombudsman.org.uk

Western Health and Social Services Council – http://www.whssc.org

Regulations and Quality Improvement Authority

Regulations and Quality Improvement Authority9th FloorRiverside Tower5 Lanyon PlaceBelfastTel: 02 8 90 517500Fax: 028 90 517501

You have the right to complain

We learn from your complaints and we use them to help us to improve services.

14.0 The arrangements for dealing with Reviews of the Service Users Plan referred to in Regulation 16 (1)

Progress Notes

Progress Notes should commence on the day the member starts attending Beacon Day Support. There should be an introduction providing information on how the member settled in, what they were involved in, how they communicated with staff and others, their days for attendance, sessions/activities to be involved in information they received e.g handbook, transport arrangements etc.

For new referrals the minimum standard is weekly until the Support Plan is drawn up or first 6 weeks of attendance they monthly, unless circumstances dictate otherwise or depending on the level of attendance.

Members should be actively encouraged and supported to write their own Progress Notes.

Support Plan

The short-term objectives stated on the referral form and the referral agents assessment of need form the basis of the first support plan which should be drawn up within the first 4-6 weeks depending on attendance and circumstances of the member. For whatever reason this is not completed it should be recorded in the member’s progresses within Beacon Day Support. They are attached to the Progress Notes for this purpose and are considered a working document.

Members should be fully involved in the updating of their support plans and encouraged to write their own support place, when they wish to do so.

Reviews

The first review should be held after the member has been attending four months then annually unless an issue or concern arises then a review should be arranged. If a review is delayed or cancelled the reasons should be clearly recorded in the progress notes. Dates should be recorded in the review diary and the members file.

Non Attendance

If a member has not been attending for a period of three months their attendance should be reviewed. If there are valid reasons for non-attendance then they should be held on the register for a further three months. This information should be recorded in their progress notes.

Leaving Procedure

When a member no longer attends, the Beacon Day Support Manager may write to them and copy to file, phone the member or speak to the member’s key worker (referral agent). This should be recorded in the progress notes and the file closed. The date the file is closed should be clearly recorded on the front of the file and the progress notes. A date eight years hence should also be recorded on the front of the file for shredding.

15.0 the number and size of rooms in the day care setting

10 roomsKitchen 24ftx13ftMain Lounge 26ft 10ins x 13ftQuiet Room 11ftx12ft8insRose Room 17ft 3insx14ftComputer Room 14ftx9ftManagers Office 14ft2insx8ft10insOffice 14ft2insx8ft10insTop Floor room 1 10ft8insx12ft8insTop Floor room 2 12ft5insx6ft2insTop Floor room 3 12ft4insx10ft5ins

16.0 Details of any specific therapeutic techniques used in the day care setting and arrangements made for their supervision

17.0 The arrangements made for respecting the privacy and dignity of Service Users.

The core values of Niamh include dignity, choice, integration and respect. Dignity and respect are maintained and upheld by ensuring member in every aspect of his/her care and support

All staff work towards providing an atmosphere of mutual respect between members and staff, and to uphold the dignity of the individual

Members are addressed in the manner they prefer ie Mr/Mrs or by first name etc.

All staff work within Niamh’s confidentiality Policy All staff exercise non-discrimnatory practices Appropriate areas are available for members to have private

discussions Members are consulted and kept informed of changes within the

service

Date Approved and implemented Feb 2008

Date of Review and Record of changes made: statements of Purpose are usually reviewed on a regular basis. The date of review will be noted her and copies circulated to all relevant parties.

Updated 25/02/12 A FoleyUpdated 25/02/13 A FoleyUpdated 18/08/14 A Foley