Video Arts Catalogue low res

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This catalogue is proudly distributed by Training Point

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New Zealand Training Point t. 0800 872 464 • f. 0800 329 178 c /o VEA, PO Box 4390, Shortland Street, Auckland

Step 1 Choose the content you want from our subjects

Change

Communication

Customer Service and Quality

Management Skills

Ordering Made EasyVideo Arts provides the world’s best choice of e-learning and video content for training, learning and development, featuring well-known personalities such as:

And many more...

John Cleese

Ricky Gervais

Dawn French

Jamie Oliver

Managing People

Selling Skills

Interviewing

Index

pg 4

pg 5

pg 8

pg 10

pg 12

pg 14

pg 16

Creativity and Diversity

pg 18

pg 21See pages 22-25 for Video Arts’ engaging e-Learning information and course list.

Finance pg 19

Getting access to your favourite Video Arts training videos is as easy as 1, 2, 3! Simply select the subject that best suits your needs, find a training video to match and then choose the format you would like it in.

Step 2 Choose your format Step 3 Receiving your program

With our new digital streaming format, you could have instant access to your favourite Video Arts training videos. Our digital streaming platform, vLearn, gives you the ability to watch training videos from wherever you are.

To find out more or for assistance with ordering visit www.TrainingPoint.net or FREECALL 1800 141 510.

To make purchasing training videos as easy as possible we have made our content available in 3 different formats, the traditional DVD format, digital streaming allowing access online, and with e-learning courses.

DVD

e-Learning

Streaming

http://www.trainingpoint.net/vLearn/

vLearn – Meetings Bloody Meetings

Flexibility and Ease of TrainingGone are the days of one size fits all training solutions. We know from our research that HR and Training Departments want more flexibility in the way they deliver training. So that’s exactly what we’re giving you.

By creating our new Digital Content Library, we’ve made our content more dynamic, more accessible and easier to use. It could change the way you use Video Arts forever.

Instead of watching whole titles on DVD you can now select the relevant chapters and put them together in your own unique training course. It means you can customise your training sessions, making them more relevant to your organisations needs.

Contact our consultants to see how our videos can aid your training:

[email protected] 1800 141 510.

To celebrate their 40th anniversary, Video Arts have launched a new version of the most widely-used training film of all time, ‘Meetings, Bloody Meetings’, starring John Cleese.

The 2012 version has been re-made to reflect the evolving business context and the advent of virtual teams and online meetings. John Cleese, who played the ‘manager’ in both previous versions, takes the role of the ‘judge’ this time, in his first appearance in a Video Arts training program since 2001.

Meetings are at the heart of every organisation but they’re also a prime cause of boredom, frustration and poor performance. 'Meetings, Bloody Meetings' is a sharply-observed study of management with powerful learning points that have stood the test of time.

Martin Addison, CEO Video Arts

You may have noticed that Training Point has been rebranded! Over the course of the next few months you will see the introduction of our new logo and fresh new feel for Training Point.

We are very excited to be launching this new look and would love to know what you think.

Find us on twitter at www.twitter.com/#! TrainingPoint

and have your say!

Available May 2012

Jamie’s School Dinners: Managing ChangeUsing the example of how Jamie Oliver helped schools transform school dinners from processed, ready-made junk into tastier, more nutritious meals, ‘Jamie’s Dinners: Managing Change’, brings change to life in an easy to understand and inspirational way. This engaging program is broken down into a series of digestible lessons to help you and your employees deal with change when it occurs in your own workplace and is suitable for all levels of staff across the organisation.

Change – Video Arts Resource Guide

Jamie’s School Dinners: Living With ChangeUsing the example of how Jamie Oliver helped schools transform school dinners from processed, ready-made junk into tastier, more nutritious meals, ‘Jamie’s School Dinners: Managing and Living With Change’, brings change to life in an easy to understand and inspirational way. This engaging program is broken down into a series of digestible lessons to help you and your employees deal with change when it occurs in your own workplace and is suitable for all levels of staff across the organisation. Living with change helps you take your employees through the four different stages of change to minimise fear and confusion.

Style: Documentary

Includes: • Video Part 2 (19 mins)

Price: DVD $2000 Weekly Rental $350 Digital Streaming Available e-Learning Available

Info: Country UK • Year 2005 • Code TP9058

Style: Documentary

Includes: • Video Part 1 (26 mins) • Course leaders guide with 90 min half-day, full-day, and self-study courses • Group training workbook • Self-study workbook

Price: DVD $2000 Weekly Rental $350 Digital Streaming Available*

e-Learning Available*


*For Digital Streaming and e-learning quotation please call 1800 141 510 or visit www.TrainingPoint.net4 See pages 22-25 for Video Arts’ engaging e-Learning information and course list.

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Video Arts Resource Guide – Communication

5*For Digital Streaming and e-learning quotation please call 1800 141 510 or visit www.TrainingPoint.net


Presentation is EverythingAlan is an old hand at presentations. He’s given more than he cares to mention: and more than his audiences care to remember! Cue Christine (Sally Philips) to help him reflect on his less glorious efforts and help him think through his preparation, structure and style.

Style: Humorous DramaIncludes: • Video (17 mins) • Course Leaders Guide • Delegate worksheets • Self-study workbookPrice: DVD $2000 Weekly Rental $350 Digital Streaming Available*


It’s A DealWin-Win Negotiation DealsYou need complete confidence, good planning and thorough preparation to negotiate well. Fortunately, these are skills you can acquire and improve. Based on research into effective negotiation techniques, this drama-based program features a typical negotiation.

Style: DramaIncludes: • Video (28 mins) • Self-study workbook • Training notes Price: DVD $2000 Weekly Rental $350 Digital Streaming Available* • e-Learning Available*


I Wasn’t Prepared For ThatOvercoming the Fear of Making PresentationsOriginally quite comfortable with the thought of submitting a written report, a young executive is panic-stricken when she’s told that she has to present it in person to the board. With encouragement from a colleague she soon learns the secrets of making an effective presentation.

Style: Humorous DramaIncludes: • Video (30 mins) • Course Leaders guide with fully resourced training program • Group training workbook • Self-study workbookPrice: DVD $2000 Weekly Rental $350 Digital Streaming Available* • e-Learning Available*


Negotiating: Tying The KnotA Skill for LifeThe program defines and illustrates the three main stages of a negotiation, using the analogy of the developing relationship between two people. In the case of marriage, the aim is not for either side to win but to reach a mutually beneficial arrangement.



*For Digital Streaming and e-learning quotation please call 1800 414 510 or visit www.TrainingPoint.net.au*For Digital Streaming and e-learning quotation please call 1800 414 510 or visit www.TrainingPoint.net.au6

Communication – Video Arts Resource Guide

6

Communication – Video Arts Resource Guide

Straight TalkingThe Art of AssertivenessParticularly suitable for junior management, sales personnel and purchasing staff, this program is highly reassuring for anyone who has doubts about volunteering what they think - even when asked to do so.

Style: Humorous DramaIncludes: • Video (27 mins) • Course Leaders guide with fully resourced training program • Group training workbook • Self-study workbookPrice: DVD $2000 Weekly Rental $350 Digital Streaming Available*


Meetings Bloody MeetingsMaking Meetings More ProductiveSuitable for anyone who might be expected to organise and run meetings, this best-selling program defines the five disciplines that transform a gathering into a professionally run business meeting.

Style: Humorous DramaIncludes: • Video (30 mins) • Course leader’s guide • PowerPoint presentation slides Price: DVD $2000 Weekly Rental $350 Digital Streaming Available* • e-Learning Available*


Agreed!Getting Others to See Things Your WayNo matter how important a new plan or idea is to you, there will always be somebody who disagrees. It’s vital that you find a way to work together. This drama sets out the process for working towards a win-win result to build a creative solution.

Style: Humorous DramaIncludes: • Video (30 mins) • Course Leaders guide with fully resourced training program • Self-study workbook Price: DVD $2000 Weekly Rental $350 Digital Streaming Available*


More Bloody MeetingsThe People Side of MeetingsAn ideal companion to ‘Meetings, Bloody Meetings’, this program is suitable for managers and any staff responsible for holding meetings, this program also humorously presents ideas that can be hard to explain and ensures that key points are understood at all stages.

Style: Humorous DramaIncludes: • Video (28 mins) • Course leader’s guide • Delegate worksheets • Self-study workbookPrice: DVD $2000 Weekly Rental $350 Digital Streaming Available* • e-Learning Available*


*For Digital Streaming and e-learning quotation please call 1800 141 510 or visit www.TrainingPoint.net See pages 22-25 for Video Arts’ engaging e-Learning information and course list.

*For Digital Streaming and e-learning quotation please call 1800 414 510 or visit www.TrainingPoint.net.au*For Digital Streaming and e-learning quotation please call 1800 414 510 or visit www.TrainingPoint.net.au 7


7


Style: Humorous Drama

Includes: • Video (28 mins) • Course leader’s guide • Delegate worksheets • Self-study workbook




Assert YourselfLearning to be AssertiveSubmissive people avoid confrontation but fail miserably at getting what they want. And while aggressive people often appear to be successful, they rarely win the willing co-operation of their colleagues in the long-run. Assertiveness, however, is much more advantageous. It does not conflict with listening and accepting the views of colleagues or customers, and is more likely to lead to a satisfactory solution to any problem. It allows potentially valuable ideas to be aired. By behaving more assertively your staff can be more positive, more creative and better equipped to get their job done effectively. This entertaining program looks at the advantages and disadvantages of submissive, aggressive and assertive behaviour.



Customer Service and Quality – Video Arts Resource Guide

Demanding CustomersCustomer Care Made PERFECTDealing with difficult customers can be irritating and frustrating, enough to break the will power even of the customer service paragons in your organisation. Yet we need to be able to deal with them efficiently and politely because they are all customers whose loyalty we need.



Telephone BehaviourThe Rules of Effective CommunicationThis program demonstrates telephone skills in a highly effective way. Anyone who uses the phone at work will learn how to answer the call with a ‘verbal handshake’, the importance of preparation, of showing callers that they’re understood, and of asking open questions to gain information.



No ComplaintsComplaints and the CustomerResearch shows that one in ten transactions ends in a complaint, yet these same complaints happen again and again. This amusing drama with realistic scenarios tackles the link between customer satisfaction and quality, providing people with five distinct learning steps to solving the customer’s problem.



An Inside JobMeeting Internal Customer NeedsThe program is suitable for everyone in a customer-focused industry, and identifies three steps to creating an effective internal customer perspective: identify your internal customers; Consult them about their need; Serve them as though they are external customers.



*For Digital Streaming and e-learning quotation please call 1800 141 510 or visit www.TrainingPoint.netSee pages 22-25 for Video Arts’ engaging e-Learning information and course list.


Video Arts Resource Guide – Customer Service and Quality


Includes: • Video (27 mins) • Course Leaders guide with fully resourced training program • Group training workbook • Self-study workbook




Inside InformationA Silo-Buster’s Guide to Internal Customer ServiceMost organisations recognise that exceptional service is vital to winning and retaining customers – but very few treat their internal customers with the same level of respect and support as they do their external customers. Those that do are stronger, more effective and more productive. The performance of every individual within the organisation depends upon the performance of others and unfortunately a ‘silo’ mentality is all too common. Mistakes are seen as the fault of other groups, and problems as the responsibility of other departments. This programme is suitable for all those who want to break down ‘silos’ in their organisations and build productive working relationships with people from different departments.


If Looks Could KillThe Power of BehaviourIn this spoof detective case, a customer is driven to distraction by the careless behaviour of staff at the doctor’s, at the shoe shop, in the post office and at the station. In a series of engaging, amusing and realistic scenarios, the detective must piece together the customer’s movements to see how the behaviour of several suspects led to his demise. This light-hearted program, written by behavioural expert Dr Peter Honey, raises some simple but key issues, and expresses them in a professional, down-to-earth manner. Staff of any level, across a range of industries, will learn from this program how to deal with customers by being professional and choosing their behaviour.







Management Skills – Video Arts Resource Guide

Making TimePriorities, People and Procedures at WorkMany people must learn that making time work for them is a key life-skill. This highly motivational drama, addressed to individuals and team members at every level, focuses on three essential elements of time management in a practical, down-to-earth way.

Style: DramaIncludes: • Video (28 mins) • Course Leaders guide • Self-study workbooks • Customisable handoutsPrice: DVD $2000 Weekly Rental $350 Digital Streaming Available* • e-Learning Available*


The Unorganised Manager Part 1DamnationIn this program, a hard-working manager is so disorganised that he unwittingly makes the lives of his family and colleagues a misery. His lack of organisation leads to an early heart attack and a confrontation with St Peter.

Style: Humorous DramaIncludes: • Video (25 mins) • Course Leaders guide • Group training workbook • Self-study workbookPrice: DVD $2000 Weekly Rental $350 Digital Streaming Available* • e-Learning Available*


Project ManagementLeading a Project TeamThis program provides a complete solution, exploring the techniques for project leaders to better manage their team, and so meet the project’s objectives. Meet the manager who is organising an office move and has made some common mistakes.



The Unorganised Manager Part 2SalvationThe program shows why managers should consider the actual purpose of their jobs, and not the function. They must learn how to schedule time for active tasks, while leaving time for reactive tasks. By delegating and retaining responsibility, they will contribute to everyone’s motivation and morale.

Style: Humorous DramaIncludes: • Video (29 mins) • Course Leaders guide • Group training workbook • Self-study workbookPrice: DVD $2000 Weekly Rental $350 Digital Streaming Available* • e-Learning Available*




Video Arts Resource Guide – Management Skills

Style: Drama

Includes: • Video (24 mins) • Trainer’s guide • PowerPoint presentation slides




30 Ways To Make More TimeManaging Your Time EffectivelyMost people think they are efficient. But unless they know how to manage their time, it’s unlikely they will ever be fully effective. Poor time management can also have a knock-on effect on their colleagues or the team they work with. ‘30 Ways to Make More Time’ demonstrates that time management training can be applied to anyone within an organisation. Using memorable and engaging characters in many different situations, it highlights the various issues surrounding time management - showing both the right and the wrong ways of doing things.

See pages 22-25 for Video Arts’ engaging e-Learning information and course list.


Managing People – Video Arts Resource Guide

Jamie’s Kitchen: Fifteen Lessons On TeamworkThe Four Stages of Team DevelopmentPart of the two-part ‘Jamie’s Kitchen’ training series, ‘Fifteen Lessons on Teamwork’ follows Jamie’s young trainee chefs as they move through the four stages of team development - forming, storming, norming and performing - to come together as an effective unit.

Style: DocumentaryIncludes: • Video (25 mins) • Course leaders guide • Self-study workbooks • Customisable worksheetsPrice: DVD $2000 Weekly Rental $350 Digital Streaming Available* • e-Learning Available*


You’ll Soon Get The Hang Of It‘You’ll Soon Get The Hang Of It’ looks at training preparation, content and developing an understanding of the trainee. The lessons show how to put the training into context, break the process into digestible chunks, and ensure that the trainee practices at every step.



Jamie’s Kitchen: Fifteen Lessons On LeadershipLeadership Is An Activity, Not a PositionJamie is a natural leader, with an energetic style guaranteed to keep an audience engaged. Anyone taking on a leadership role can learn a lot from watching him in action. This program demonstrates that leadership is an activity and not a position.

Style: DocumentaryIncludes: Video (25 mins) • Course leaders guide • Self-study workbooks • Customisable worksheetsPrice: DVD $2000 Weekly Rental $350 Digital Streaming Available* • e-Learning Available*


Managing Performance Everyday: Beyond the AppraisalIn today’s modern workplace, it is all too easy for a manager to forget that their primary responsibility is to get the best out of those they manage on a daily basis. This easy-to-follow, 5-step program will help managers encourage their people to deliver world class performance.

Style: DramaIncludes: • Video (25 mins) • Trainer’s guide • Work book • Customisable handoutsPrice: DVD $2000 Weekly Rental $350 Digital Streaming Available* • e-Learning Available*




Video Arts Resource Guide – Managing People


Includes: • Video (25 mins) • Course leaders guide • Group training workbook • Self-study workbook




Pass It OnCoaching Skills for ManagersCoaching is vital, but frequently neglected. Whilst line managers are increasingly expected to take on the responsibility for coaching, very few are actually trained to do it. In addition, pressures of work often force coaching to the bottom of the priority list. Written by Armando Iannucci (‘The thick of it’ and ‘I’m Alan Partridge’), this humorous program uses clear messaging and practical, believable examples of how to get coaching right (and wrong). It also demonstrates how effective coaching can facilitate individual development and become personally rewarding for the coach too.



Selling Skills – Video Arts Resource Guide

So You Want to Be a Success at Selling?Part 1: PreparationThis classic series is ideal for new sales recruits or as a refresher for experienced members of the sales team. This invaluable program utilises proven techniques to underpin messages and sets out all the key sales fundamentals.

Style: Humorous DramaIncludes: Video (26 mins) Price: DVD $2000 Weekly Rental $350 Digital Streaming Available*


So You Want to Be a Success at Selling?Part 3: Difficult CustomersThis classic series ‘So You Want to Be a Success at Selling?’ is ideal for new sales recruits or as a refresher for experienced members. ‘Part 3: Difficult Customers’ deals with the duckers, ditherers and dictators that often stand in the way of progress.



So You Want to Be a Success at Selling?Part 2: PresentationSales staff learn how to stay cool and dispassionate even when a customer criticises them or their products. This invaluable program utilises proven techniques to underpin messages and sets out all the key sales fundamentals.



So You Want to Be a Success at Selling?Part 4: Closing the SaleThis is an area where even skilled salespeople fear rejection - and so delay closing. They will find out how to conclude a deal efficiently and effectively. This invaluable program utilises proven techniques to underpin messages and sets out all the key sales fundamentals.





Video Arts Resource Guide – Selling Skills

A Widow’s StoryThe Importance of Life InsuranceThis powerfully emotive story is motivating for the sales team and gives agents and brokers a platform for discussion with prospective clients. It’s suitable for a wide variety of audiences from staff to clients, and provides a great introduction for newcomers to the industry. It also helps admin staff appreciate the human dimension behind every policy. Purpose of this program: To demonstrate the purpose of life assurance, why it’s so important and why families should not be without it; To be able to show the ‘short formula’ for working out how much life cover a person needs to be adequately protected.


Style: Drama

Includes: • Video (28 mins) • Leader’s guide • PowerPoint presentation slides



Sold!A Guide to Consultative SellingThe package is divided into three modules: The Preliminary Research - how to find out what your customer wants and get the appointment; The Investigation - how to use questions to uncover the customers needs and clarify requirements; The Commitment.

Style: DramaIncludes: • Video (44 mins) • Self-Study video • Self-study workbook • Training notesPrice: DVD $2000 Weekly Rental $350 Digital Streaming Available*



Interviewing – Video Arts Resource Guide

Performance ReviewChange the way every person in your organisation approaches appraisals. Help managers get better outcomes from appraisals. Help employees think about appraisals in a positive way. Even so, the reaction to reviews is often the same - one of horror.

Style: Humorous DramaIncludes: • Video Part 1 (30 mins) • Video Part 2 (20 mins) • Course Leaders guide with fully resourced training program • Group training workbookPrice: DVD $2000 Weekly Rental $350 Digital Streaming Available* • e-Learning Available*


Can You Spare A Moment?Counselling Skills for Managers All managers will face the issue of dealing with staff whose personal problems are affecting their work and they need the know-how and sensitivity to address such situations. The program reinforces key messages to aid even the most inexperienced managers, team leaders or personnel staff.



The Dreaded AppraisalBoth Sides of the Appraisal InterviewSuitable for all managers and team leaders, this memorable program demonstrates key strategies to turn every difficult interview into a positive, productive experience for both employer and employee.



How Am I Doing?The Perfect Appraisal InterviewIn this engaging drama, three inept managers show how an appraisal interview should not be conducted! The first never prepares or makes time; the second is too fond of the sound of their own voice; and the third is too uncomfortable to hint at any criticism.





Video Arts Resource Guide – Interviewing






Behavioural InterviewingTaking the Guesswork out of RecruitmentAnyone who wants to conduct an effective interview needs to know that past behaviour is the key to predicting future performance. A candidate’s qualifications, experiences, and previous posts they’ve held are all important details that you need to know. But the unanswered question is: how will they actually perform in the precise job you’re advertising? Rather than using intuition, an interviewer can use the questioning techniques demonstrated in this program to retrieve relevant information based on a candidate’s past experiences. Behavioural interviewing is suitable for managers, supervisors and personnel specialists. Through realistic interview scenarios, it teaches the five stages of the behavioural interviewing technique.



Creativity and Diversity – Video Arts Resource Guide

Ideas Into ActionStimulating Creativity For SuccessThis exciting program looks at the barriers to fresh, profit-related creative thinking and suggests some simple but powerful ways to overcome them. It shows how constantly stimulating creativity and innovation is key to coming up with viable ideas for products and services.

Style: Live action/animationIncludes: • Ideas into action(10 mins) • Blue movie (12 mins) • Red movie (16 mins) • Green movie (15 mins)Price: DVD $1500 Weekly Rental $350 Digital Streaming Available* • e-Learning Available*


Think Or SinkProfessional Team Decision ThinkingThis program teaches the four stages of professional team decision thinking: asking the right questions, creating a choice of answers, looking at the dangers of each particular option and then weighing up the chances of success.

Style: Humorous DramaIncludes: • Video (26 mins) • Discussion guide. Price: DVD $2000 Weekly Rental $350 Digital Streaming Available*


The John Cleese FilesFeatures three programs; ‘The Hidden Mind: Hare brain, tortoise mind’ dispels the belief that fast decision-making is best and to show the importance of allowing the unconscious thinking-process time. ‘Creativity in Management: Open and closed modes of thinking’ helps people understand how to think creatively.‘The Importance of Mistakes: Adventures of Gordon the guided missile’ aims to create a more relaxed attitude in which creativity can flourish.

Style: Lecture/Case studyIncludes: • The Hidden mind (46 mins) • Creativity in management (37 mins) • The importance of mistakes (40 mins) Price: DVD $2000 Weekly Rental $350 Digital Streaming Available*


Fair’s FairEqual Opportunities For AllIn this program, Femi Otitoju, a leading authority on equal opportunities, takes us through five clear examples of common discrimination problems using sensitive dramatised case studies, which come with/without commentary, and flexible written materials.

Style: Drama/commentaryIncludes: • Video (45 mins) • Course Guide • PowerPoint presentation slides Price: DVD $2000 Weekly Rental $350 Digital Streaming Available*




Video Arts Resource Guide – Finance







The Balance Sheet BarrierThe Basics of Business FinanceThis new version of Balance Sheet Barrier again tackles the problem of educating otherwise competent and confident managers in the mysteries of business finance. Featuring John Cleese as Julian Carruthers, and Dawn French as Rita Scroggs, this comic duo makes finance into something it has never been before - FUN. Rita demonstrates how a profit and loss account is really just a historical view of the business; that the balance sheet is a snapshot of the business at any one time; and that the cash flow forecast looks at the future cash position of the company in terms of income and expenditure.

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Finance – Video Arts Resource Guide



Includes: Video (30 mins)



BudgetingConstructing and Controlling BudgetsThis program is designed to convince managers that the budget isn’t just a vague ‘game-plan’. It is a vital business tool for the avoidance of financial disaster. Learn what a budget is, why it works and how it is put together.


Includes: Video (26 mins)



The Control of Working CapitalPutting Financial Theory Into PracticeCustomers won’t pay on time, suppliers won’t deliver until bills are paid; spare capital is tied up in work-in-progress. It’s a ‘catch 22’ situation. This humorous program makes the subject easy to understand and proposes ways of avoiding the traps.

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Video Arts Resource Guide – Index


#30 Ways To Make More Time ............ 11

AAgreed! .....................................................6

An Inside Job ...........................................8

Assert Yourself ........................................7

BBalance Sheet Barrier, The ................ 19

Behavioural Interviewing .................. 17

Budgeting ............................................. 20

CCan You Spare A Moment? ................ 16

Control of Working Capital, The ...... 20

DDemanding Customers .........................8

Dreaded Appraisal, The ..................... 16

FFair’s Fair ............................................... 18

HHow Am I Doing? ................................. 16

IIdeas into Action ................................. 18

If Looks Could Kill ..................................9

Inside Information .................................9

It’s A Deal .................................................5

I Wasn’t Prepared For That ...................5

JJamie’s School Dinners: Living With Change ..........................4

Jamie’s School Dinners: Managing Change .............................4

Jamie’s Kitchen: Fifteen Lessons On Teamwork .................. 12

Jamie’s Kitchen: Fifteen Lessons On Leadership ................ 12

John Cleese Files, The ........................ 18

MMaking Time ......................................... 10

Managing Performance Everyday: Beyond the Appraisal ................... 12

Meetings Bloody Meetings ..................6

More Bloody Meetings ..........................6

NNegotiating: Tying The Knot ................5

No Complaints ........................................8

PPass It On .............................................. 13

Performance Review .......................... 16

Presentation is Everything ..................5

Project Management .......................... 10

SSold! ....................................................... 15

So You Want to Be a Success at Selling?: Part 1: Preparation ........................ 14

So You Want to Be a Success at Selling?: Part 2: Presentation ...................... 14

So You Want to Be a Success at Selling?: Part 3: Difficult Customers .......... 14

So You Want to Be a Success at Selling?: Part 4: Closing the Sale ................ 14

Straight Talking ......................................6

TTelephone Behaviour ............................8

Think Or Sink ........................................ 18

UUnorganised Manager Part 1, The ....................................... 10

Unorganised Manager Part 2, The ....................................... 10

WWidow’s Story, A ................................. 15

YYou’ll Soon Get The Hang Of It ........ 12

The World’s Most Engaging e-Learning

Video-based e-Learning With video-based e-learning from Training Point you can quickly and easily implement, communicate and track 44 interactive online learning courses. And because it comes embedded with the world famous Video Arts video, your people are more likely to engage in the training: and retain the messages.

User-friendly e-LearningAll courses have been designed in a way that gives the user an enjoyable learning experience through the use of embedded video, engaging visuals and iconic navigation to create a user-friendly, self-managed piece of learning.

Effective e-LearningTo make the experience memorable and effective each e-learning course includes:

• A pre-test to establish the user’s current knowledge level

• A full two-hour course, which can be taken in bite-sized chunks

• High quality production and learning design

• A variety of question styles to retain interest and build understanding

• Progressive scoring allows the learner to see their improvement

• Full video version with entertaining video clips to reinforce learning

• Support tools to help learners create a best practice action plan for the future

• Video Arts world famous and award-winning video featuring John Cleese, Dawn French, Ricky Gervais, Hugh Laurie, Jamie Oliver and many more!

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The World’s Most Engaging e-Learning

To book your online demonstration and free trial today free call:

AUS: 1800 141 510 • NZ: 0800 872 464 or email [email protected]

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Hosted by Training Point, your organization’s branded Online Learning Centre allows 24/7 access for your staff, from any location with an internet connection.

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Appraisals, Review and Performance

The Dreaded Appraisal ....................... pg 16Both Sides of the Appraisal Interview

How am I Doing? .................................. pg 16The Perfect Appraisal Interview

Managing Performance ...................... pg 12Every Day:Beyond the Appraisal

Performance Matters: The Importance of PraiseImproving Staff Performance

Performance Review ........................... pg 16A New Approach to Appraisal

Assertiveness

Assert Yourself .......................................pg 7Learning to Be Assertive

Coaching

The Helping HandCoaching Skills for Managers

Pass it on ................................................ pg 13Coaching Skills For Managers

You’ll Soon Get the Hang of it ........ pg 12The Techniques of One-on-one Training

Change

Jamie’s School Dinners ........................pg 4Managing Change

Jamie’s School Dinners ........................pg 4Living With Change

Creativity

Ideas Into Action ................................. pg 18Stimulating Creativity for Success

Customer Service

Demanding Customers ........................pg 8Customer Care Made PERFECT

If Looks Could Kill ..................................pg 8The Power of Behaviour

Who Sold You This, Then?Effective After-Sale Services

Diversity and Equal Opportunities

First Among Equals Leading a Team

Not My TypeValuing Diversity

Finance

The Balance Sheet Barrier .................. pg 19 The Basics of Business Finance

Internal Communications

Inside Information ................................pg 9A Silo-Buster’s Guide to Internal Customer Service

Interview

Behavioural Interviewing ................ pg 17Taking the Guesswork Out of Recruitment

Essentials of InterviewingJust in Time Reminders for Managers

Leadership

Jamie’s Kitchen: Fifteen Lessons on Leadership .......... pg 12Leadership is an Activity, Not a Position

Video Arts e-Learning

It’s Your Choice

Appraisals, Review and Performance

The Dreaded Appraisal ....................... pg 16Both Sides of the Appraisal Interview

How am I Doing? .................................. pg 16The Perfect Appraisal Interview

Managing Performance ...................... pg 12Every Day:Beyond the Appraisal

Performance Matters: The Importance of PraiseImproving Staff Performance

Performance Review ........................... pg 16A New Approach to Appraisal

Assertiveness

Assert Yourself .......................................pg 7Learning to Be Assertive

Coaching

The Helping HandCoaching Skills for Managers

Pass it on ................................................ pg 13Coaching Skills For Managers

You’ll Soon Get the Hang of it ........ pg 12The Techniques of One-on-one Training

Change

Jamie’s School Dinners ........................pg 4Managing Change

Jamie’s School Dinners ........................pg 4Living With Change

Creativity

Ideas Into Action ................................. pg 18Stimulating Creativity for Success

Customer Service

Demanding Customers ........................pg 8Customer Care Made PERFECT

If Looks Could Kill ..................................pg 8The Power of Behaviour

Who Sold You This, Then?Effective After-Sale Services

Diversity and Equal Opportunities

First Among Equals Leading a Team

Not My TypeValuing Diversity

Finance

The Balance Sheet Barrier .................. pg 19 The Basics of Business Finance

Internal Communications

Inside Information ................................pg 9A Silo-Buster’s Guide to Internal Customer Service

Interview

Behavioural Interviewing ................ pg 17Taking the Guesswork Out of Recruitment

Essentials of InterviewingJust in Time Reminders for Managers

Leadership

Jamie’s Kitchen: Fifteen Lessons on Leadership .......... pg 12Leadership is an Activity, Not a Position

Video Arts e-Learning

It’s Your Choice

Managing People

Absence Minded Managing Absenteeism

Can You Spare a Moment? ................ pg 16Counselling skills for Managers

First Among EqualsLeading a Team

I’d Like a Word With YouThe Discipline Interview

Meetings

Going to a MeetingConstructive and Effective Participation

Meetings, Bloody Meetings ...............pg 6Making Meetings More Productive

More Bloody Meetings .........................pg 6The People Side of Meetings

Motivation and Attitude

The YES! Project50 Secrets from the Science of Persuasion

Presentation

I Wasn’t Prepared for That ...................pg 5Overcoming the Fear of Making Presentations

Project Management

Project Management .......................... pg 10Leading a Project Team

Sales and Negotiation

The Art of SellingSales With Service

Call to Order Converting Telephone Enquiries Into Sales

Negotiating: Tying the Knot ...............pg 5A Skill for Life

Sell it to Me!Essential Skills for All Sales People

Teamwork

Jamie’s Kitchen Fifteen Lessons on Teamwork ........................ pg 12The Four Stages of Team Development

Telephone Skills

On the Receiving EndMaking Call Centres More Effective

Time Management

30 Ways to Make More Time ........... pg 11 Managing Your Time Effectively

Making Time ......................................... pg 10Priorities, People and Procedures at Work

The Unorganised Manager: Part 1 ................................... pg 10 Organising Yourself

The Unorganised Manager: Part 2 & 3 ........................... pg 10Organising Managers

Writing Skills

Put it in WritingThe Complete Communicator – the Art of Influence

Report WritingThe Art of Writing a Good Report

Course List

Training Point is the exclusive distributor for Video Arts e-learning and training videos in Australia and New Zealand.

Only Available From Training Point

Call to Order

Managing People

Absence Minded Managing Absenteeism

Can You Spare a Moment? ................ pg 16Counselling skills for Managers

First Among EqualsLeading a Team

I’d Like a Word With YouThe Discipline Interview

Meetings

Going to a MeetingConstructive and Effective Participation

Meetings, Bloody Meetings ...............pg 6Making Meetings More Productive

More Bloody Meetings .........................pg 6The People Side of Meetings

Motivation and Attitude

The YES! Project50 Secrets from the Science of Persuasion

Presentation

I Wasn’t Prepared for That ...................pg 5Overcoming the Fear of Making Presentations

Project Management

Project Management .......................... pg 10Leading a Project Team

Sales and Negotiation

The Art of SellingSales With Service

Call to Order Converting Telephone Enquiries Into Sales

Negotiating: Tying the Knot ...............pg 5A Skill for Life

Sell it to Me!Essential Skills for All Sales People

Teamwork

Jamie’s Kitchen Fifteen Lessons on Teamwork ........................ pg 12The Four Stages of Team Development

Telephone Skills

On the Receiving EndMaking Call Centres More Effective

Time Management

30 Ways to Make More Time ........... pg 11 Managing Your Time Effectively

Making Time ......................................... pg 10Priorities, People and Procedures at Work

The Unorganised Manager: Part 1 ................................... pg 10 Organising Yourself

The Unorganised Manager: Part 2 & 3 ........................... pg 10Organising Managers

Writing Skills

Put it in WritingThe Complete Communicator – the Art of Influence

Report WritingThe Art of Writing a Good Report

Course List

Training Point is the exclusive distributor for Video Arts e-learning and training videos in Australia and New Zealand.Call to Order

Only Available From Training Point

More Than Just a VideoWhen you purchase a Video Arts training video, either by video streaming or on DVD, we won’t just send you the training program, we’ll send you a whole training course. Many Video Arts programs include full support material that will provide you with everything you need to deliver the most effective training session.

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This catalogue is proudly distributed by Training Point

Australia-wide Training Point t. 1800 141 510 • f. 1800 146 513 111A Mitchell Street, Bendigo VIC 3550

New Zealand Training Point t. 0800 872 464 • f. 0800 329 178 c /o VEA, PO Box 4390, Shortland Street, Auckland

Video Arts Published Course

Leaders Guides

Self-Study Workbooks & Customisable WorksheetsPresentation Slides

Video Arts Catalogue low res

Documents

Transcript of Video Arts Catalogue low res