Reputation in Oil Gas and Mining 2014: Reputation, reputation risk and reputation management
Victoria palace reputation action plan
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VICTORIA PALACE HOTEL 5* Reputation action plan Akram Nehmé – Yacine Sadaoui MBA 2A
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Transcript of Victoria palace reputation action plan
VICTORIA PALACE HOTEL
5*Reputation action plan
Akram Nehmé – Yacine Sadaoui
MBA 2A
Current online reputation
Positive points: Very well designed website Good visibility on Search engines and OTA Well ranked in Trip Advisor
Negative points: Poor presence on social media Only one Facebook page, not relevant ( feable
activity and not well designed) Blog not really related to the hotel activity
Action plan
1. Link website to social media2. Redo the Facebook page with more
photos3. Adding positive content from social
media & link to the website4. Use a tool like “E-buzz connect” to keep
tracks of hotel activities on social media channel
5. Work with a SOLOMO application (dismoioù)
