WILLIAM JAMES“The greatest weapon against stress is our ability to choose one thought over another’’

FRUSTRATION, CONFLICT & STRESS

By Group H

FRUSTRATION

DEFINITION: Frustration is one of the causes of

stress. It arises when one’s motivation to achieve a desired goal is blocked. For example, an employee wants to finish a report before the end of the day but finds that something or the others keep interrupting him at work. This can lead to his frustration.

DEFINITION: Frustration is an emotion that occurs

in situations where a person is blocked from reaching a desired outcome.  In general, whenever we reach one of our goals, we feel pleased and whenever we are prevented from reaching our goals, we may succumb to frustration and feel irritable, annoyed and angry.

DEFINITION: Frustration is not necessarily bad

since it can be a useful indicator of the problems in a person's life and, as a result, it can act as a motivator to change.  However, when it results in anger, irritability, stress, resentment, depression, or a spiral downward where we have a feeling of resignation or giving up, frustration can be destructive.

DEFENSE MECHANISM: The reactions to frustrations are also

known as DEFENSE MECHANISMS. These defences mechanisms are so called as they try to defend individuals from the psychological effects of a blocked goal. When some employees get frustrated, they become tensed and irritable. They experience an uneasy feeling in their stomach and also show various other reactions of frustration.

*VARIOUS TYPES OF DEFENSE MECHANISM: Withdrawal:

Behaviors such s asking for a transfer or quitting a job

Fixation:An employee blames others and

superiors for his problem, without knowing complete facts

Aggression: Acting in a threatening manner

VARIOUS TYPES OF DEFENSE MECHANISM: Regression:

Behaving in an immature and childish manner and may self-pity (to feel sorry for oneself)

Physical disorder:Physical ailments such as fever,

upset stomach, vomiting etc.

Apathy:Becoming irresponsive and

disinterested in the job and his co-workers

*RESPONSES TO FRUSTRATION: ANGER:

Direct anger and aggression is expressed toward the object perceived as the cause of the frustration. Anger can be a healthy response if it motivates us to positive action but all too often the actions we engage in when angry are destructive. 

GIVING UP: Giving up on a goal can be

productive if the goal is truly out of reach. 

*RESPONSES TO FRUSTRATION: LOSS OF CONFIDENCE: 

Loss of confidence is a terrible frequent side effect of giving up and not fulfilling your goal.  A loss of self-confidence and self-esteem means that If we quit once, then the next time we plan a goal, we may not be able to accurately assess our ability to carry it out and we stop trusting ourselves and our own abilities.

STRESS:Stress is the "wear and tear" our body and

mind experiences as we adjust to the frustrations our continually changing environment. 

*RESPONSES TO FRUSTRATION: DEPRESSION:

Depression can affect the way you eat and sleep, the way you feel about yourself, the way one think about things, and the way you interact with others.

OTHER REACTIONS: Abuse of drugs or alcohol is self-

destructive and usually futile attempt at dealing with frustration, as are many eating and weight problems and addictive behaviors. 

SOURCES / CAUSES OF FRUSTRATION: Environment

- workplace environment and natural environment both may frustrate the employees. For example, there may be break down in machinery, no canteen facilities, a wet rainy day or a hot sunny day may prevent the employees to perform their duties efficiently

SOURCES / CAUSES OF FRUSTRATION: Co-workers

- Co-workers may be a major source of frustration. They may place barriers in the way of goal attainment by delaying work, withholding work inputs, poor presentation of work, affecting its quality, etc.

SOURCES / CAUSES OF FRUSTRATION: Employee himself

- The employee himself is rarely recognized as a source of frustration. The employee may set higher goals than his abilities.

SOURCES / CAUSES OF FRUSTRATION: Management

Management may act as the source of frustration, they may block the promotion of an employee due to change in organization’s promotional policies.

SOURCES / CAUSES OF FRUSTRATION: Frustration is experienced

whenever the results (goals) you are expecting do not seem to fit the effort and action you are applying. Frustration will occur whenever your actions are producing less and fewer results than you think they should. The frustration we experience can be seen as the result of two types of goal blockage, i.e. internal and external sources of frustration.

SOURCES / CAUSES OF FRUSTRATION: Internal sources of frustration

usually involve the disappointment that get when we cannot have what we want as a result of personal real or imagined deficiencies such as a lack of confidence or fear of social situations.

SOURCES / CAUSES OF FRUSTRATION: The second type of frustration

results from external causes that involve conditions outside the person such as physical roadblocks we encounter in life including other people and things that get in the way of our goals. 

SOURCES / CAUSES OF FRUSTRATION: Our goal in dealing with external

sources of frustration is to recognize the wisdom of the Serenity Prayer..."God grant me the serenity to accept the things I cannot change; courage to change the things I can; and wisdom to know the difference." One can learn that while the situation itself may be upsetting and frustrating, you do not have to be frustrated.  Accepting life is one of the secrets of avoiding frustration.

THANK YOU FOR LISTENING!

GOOD DAY :]