Vhelp quick
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Transcript of Vhelp quick
75% of your
consumers are on
the web*
vhelp drives more sales from web
by converting web visitors
Website
Why vhelp ?
*Forrester research 2010
More consumers are flocking to your web channel, so there's an urgent need to
monetize it
*Source : Forrester Research 2009, 2010
Customer to business contact in 1999
Email!
11%
Other!
6%
Phone!
75%
Web!
8%
Customer to business contact in 2010
Email!
22%
Other!
8%
Phone!
25%
Web!
46%
68% of the customers now look to connect with businesses on the web* !
Consumers need engagement before conversion
0
12.5
25
37.5
50
Pre Order Shipping Ordering process Promotions
16
21
14
43
India
*Source: India data is from live deployment
*Source: Market tools Research 2010
For web, text based engagement is best
0
12.5
25
37.5
50
23
36
21
44
21
33
26
47
US Europe
I can multi task, which chatting
More comfortable with
chatting than phone
I get faster responses on text
Clear understanding of queries
vhelp is the next generation
live chat, that can be put on
your website or facebook
vhelp allows you to chat
with your visitor when they
are on your website in real
time. Helping you close
more leads and sales from
your web visitors.
What is vhelp
!
vhelp converts web traffic to sales
Click
ChatConvert
1
2
3
Why vhelp ?
"vhelp" appears on the bottom
right on your website or
facebook page
Where will be vhelp ?
On click it will pop open within the
page and allows visitors to chat
Where will be vhelp ?
When your not online, visitors
can leave message for you
Where will be vhelp ?
Just 6 lines of javascript need
to be pasted into your website
No software to download and
maintained
Getting vhelp on your
website
You need to login portal.vhelp.me
to chat with your visitors
Visitor pane!
All visitors with their
source show up here
Interaction pane!
Agents can talk to
multiple visitors in
one go
Resources pane!
Agents can see the
info about visitors,
search kbase!
1 2 3
How to manage vhelp ?
On click you can
acquire the customers
you want to interact !
On click, it allows to
release the visitor from
the pane.!
With redirect you can
cobrowse with the
customer.!
Tag lead allows you to post the
visitor info to the lead table,
which can be pushed to CRM!
2a
2b
2d
2c
Interaction pane allows you to
acquire visitors, co- browse and
also tag a lead in real time
How to chat with vhelp ?
Click on search to
quickly search through
the knowledge base!
Change the chat name
for the sales agent.!
Logout of the session. !
Click on edit option to modify
lead information of the visitor!
Create quick short cuts
to power your
interactions. !
Previous
interaction
history of visitor
3a
3c
3b
You get complete info on visitorsHow to
chat with vhelp ?
Capture customer feedback right
after chat automaticallyvhelp
advantage?
Capture customer feedback right
after chat automaticallyvhelp
advantage?
Maya : We have got a special deal running for 1N/2D for weekend gateway to GOA. Would you like to check it out here at http://www.snapdeal.com/goa_Deal .
This is great, dont have a credit card, can I still buy the deal ?
Rahul : This sounds interesting, how can I buy it ?
Maya : Let me help you sign up and buy this deal here. To start with, please fill in your details, so that we register you.
Co browse with your visitor, help
them move around on your sitevhelp
advantage?
You can start by putting
your FAQs into answer
bay through the add
button . You can edit and
remove answers by
selecting them and then
choosing edit or remove. !
!
Create a knowledge base as you
go, reducing training need and
creating consistent experience
vhelp advantage
?
Filters allow you select
transcripts by date ,
agents, or length or even
by sentiments.!
Track all the conversations, mine
them for specific trendsvhelp
advantage?
You need to login to
dashboard.vhelp.me to manage it
How to manage vhelp ?
Track all sales leads and export
them to your CRMvhelp
advantage?
You can slice and dice into
reports by choosing multiple
tabs. !
If you don't get see any data
into reports don't worry. It
takes 24 hours to get initial
data points to generate.!
!
10 built in reports to give you
complete insight into salesHow to manage vhelp ?
Customer value Voice Live Chat Email/Ticketing Intelligent help
Interactivity High High Low High
Ease of deployment Low Medium High High
Customer satisfaction Low Medium Low High
Reliability of help Low Low Low High
Ease of usage for customers
Medium Medium Medium High
Cost to company High High High Low
Wait times High High High Low
Eas
e of D
eplo
ymen
t
Availability
!
egain
Vimagino
Liveperson
Zendesk
ConversiveVirtuoz
Right Now
Genesys
Total!Cost
Get Satisfaction
Value add of vhelp
Pearson sees 2x leads and higher
customer satisfaction
1. Largest educational company,
Pearson's india website
(www.edurite.com) . Leader in
educational e commerce space
in india. !
2. Close to 50-60k unique
visitors everyday !
3. 50% shoppers come in the
time frame of 9am -2 pm!
Customer Details
Customer case study
1. More than 950+ additional
confirmed leads generated with just
5% of the traffic. !
2. More than 75% of interactions are
happy interactions.!
3. Reduced the cost of acquisition by
35%.
Impact details
Pearson sees 2x leads and higher
customer satisfaction
Customer case study
Sign up for 30 day free trial with
no credit card required, at!
Www.vhelp.me
Less than 60 sec sign up
Set up in 5 minutes or less