VET IT Mailing List 2002 Revision 2002 YEAR 12 VET IT QUIZ.

VET IT Mailing List 2002

Revision 2002

YEAR 12 VET IT

QUIZ


Provide Provide Advice Advice

to Clientsto Clients

ProvideProvideNetworkNetworkSystemSystemAdminAdmin

Install &Install &OptimiseOptimise

System SWSystem SW

10 10

20 20

30 30

40 40

50 50

Macros Macros &&

TemplatesTemplates

AdvAdvFeatures Features

SWSW

Tech & Tech & User DocUser Doc

Migrate Migrate to Newto New

TechTech

10 10 10 10 10

20 20 20 20 20

30 30 30 30 30

40 40 40 40 40

50 50 50 50 50


Provide Advice Provide Advice

to Clientsto Clients 10

Give two reasons why your telephone answering style is important?

Front face of an organisation

Facilitates gathering the correct information from the person on the other end.


Provide Advice Provide Advice to Clientsto Clients

20

This is a schedule of the tasks to be completed each day. The task order is determined by priorities. Its purpose is to help prioritise tasks and help to keep things running smoothly.

What is the purpose of the daily running sheet?



30

•Summarise your understanding of the situation• Outline any follow-up action• Provide the caller with a reference number• Ask the caller to contact you again if further problems occur.

List four things that you should do when ending a client call



40

What effect does the problem have on the output of the individual or the department?

How will delays in solving the problem affect the individual or the department?

How long has it been since the problem was reported?

List three questions that would help you to prioritise a job.



50

Try to solve the problem over the phone – but this is only appropriate for simple problems.

Provide training materials for the package the client is using – to help the client train him or herself.

Recommend a computer-based training (CBT) package. Direct some clients to local user groups.

List four ways to solve training-related problems.


Macros & TemplatesMacros & Templates 10

Normal.dot

Where (in which file) are customized menus and toolbars saved?



Activecell.Offset(1, 0).Range(“A1”).Select

What is the macro command of the Excel command ‘select current cell’?



One-to-one would be best. Demonstrate first, then allow them to use the macro or template with guided assistance, then let them use it on their own.

How do you instruct a client in using a new macro or template?



If expression Then

Statements to carry out if expression is true

Else

Statements to carry out if expression is false

End If

Write the general structure of an if statement?



On the Tools menu, click Customize, and then click the Toolbars tab.Click New.In the Toolbar name box, type the name you want.In the Make toolbar available to box, click the template or document you want to save the toolbar in.To add a button to the toolbar, click the Commands tab. In the Categories box, click a category for the command. Drag the command you want from the Commands box to the displayed toolbar.

List the steps to create a new Word toolbar


Advanced Features SWAdvanced Features SW 10

Normal.dot

What is the name of the standard Word Template file?



Copy and Paste, or Copy and Paste Special – Link

Name two ways of importing information from other applications into MS Word.



Through the TOOLS, MACRO, MACROS menu. Then remove the icon or menu item from the VIEW, TOOLBARS, CUSTOMISE menu.

How do you delete a macro?



Some action that occurs to trigger the execution of code. Example – when a button is clicked or a combination of quick keys is used.

What is the meaning of the term ‘Event’?



Sub MacroName()‘' MacroName Macro' Macro recorded 15/10/02 by Whoever'Steps in macro….

End Sub

What is the general structure of any Visual Basic subroutine?


Tech & User DocumentationTech & User Documentation 10

Paper based training materials and on-line materials

What are the two main media used for documentation?



A template stores the structure and format of a document, along with the standard text. Templates are a record of document content and layout for an organisation.

How does a template assist in the documentation process?



A methodology describes the approach and the steps used in a particular discipline.

What is a methodology?



•Learn how to use the system.

•Understand the functions and purpose of a software application.

•Refer to specific functions.

Why is user documentation required, given that the GUI provides an intuitive means of using software?



The target audience.

The documentation required.

The medium to use for the documentation.

Identify three components of the information required to determine user documentation.


Migrate to New TechnologyMigrate to New Technology 10

Web pages

What technology has provided an alternative to printed books?



Voice recognition developed further.

Expert systems more widely used for decision making.

Video conferencing will become more powerful and cheaper.

Mobile computing will continue to become easier and cheaper.

Identify three applications of Information Technology that are likely to be important in the near future.



Compare the expected results against the actual results.

How can a business plan be used to measure the effectiveness of new technology?



TrainingProvision of user supportInformation sessions to point out the benefits.

Describe three ways of overcoming user resistance to new technology.



Problems with the technology itself - Breakdown of hardware or failure of software.Problems that users have with the technology - Resistance to change or inability to use the system.

What problems can occur in introducing new technology?


Provide Network Systems Admin 10

Gaining access to the software and resources on a networked computer system via a login name and password.

What is ‘logging on’?



Novice, Intermediate and Expert.

What are the three categories of users?



•Use login access and passwords

•Use of file permissions – r w x

•Backing up procedures

How is file protection achieved?



User level authentication (user names and passwords).

User education as to good security practices.

Backup procedures to prevent loss of data.

Physical security – restrict access to servers, firewall, etc.

Electronic security – data encryption etc.

File storage procedures.

Name the six components of ensuring system integrity.



Communicate with users regularly. Keep the system up to date with patches and the most

recent upgrade the organisation can afford. Attend to problems as soon as possible. Be proactive in solving problems by monitoring the

system regularly. Implement adequate backup procedures. Keep the system free of clutter by deleting unwanted

files.

What are some of the things that can be done to help improve network efficiency?


Install & Optimise System SW 10

So that the client can take full advantage of the features of the system and report any problems in an informed way.

Why is it important that a client understands how a system works?



How reliable the veracity and accuracy of the data is.

What is meant by data integrity?



To provide maximum convenience for the user, the application can be set up to suit their needs.

When customizing software, why is it important to know what information the client wishes to see immediately on opening a form?



Right-click the desktop and select NEW, FOLDER. Type a name for the new folder and press ENTER.

How do you create a folder on the desktop?



Start only the applications you require.Close documents when you have finished editing.Close applications that you no longer need.

List some basic measures you can take to ensure that system resources are used economically?

VET IT Mailing List 2002 Revision 2002 YEAR 12 VET IT QUIZ.

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