Verve Recruitment Support Services
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Transcript of Verve Recruitment Support Services
Your One Stop Integrated Outsourcing Partner!
Verve Communications Pvt. Ltd. is a global service provider driven by the objective of being an integrated solution provider for all the back office needs of our clients.
Our streamlined methodology and process driven approach inspires us to deliver solutions that are reengineered to exceed the client’s expectations.
VERVE has the ability, and the expertise to service clients from a wide range of industries. We take pride in providing high quality services and innovative solutions.
As a result oriented organization, VERVE flourishes on research, information, knowledge, creativity, advanced technology, talent, leadership & the ability to exceed the industry standards.
The liveliness and vigor runs throughout the organization & provides VERVE with necessary the leading edge to deliver and succeed.
Our Vision & Mission
Vision “To be a thought-leader in providing dynamic, result-oriented
solutions while having research, technology, innovative ideas and creativity as the key drivers.”
Mission To inculcate and nurture the spirit of unorthodox-thinking, a
spread-wing, off-beat, idea-powered work-system where well-done replaces well-said in every process, big or small, whatever the stakes.
To re-write the rules of symbiotic success by unshackling clichéd business processes, while pursuing and delivering excellence.
To tap into business opportunities through cutting-edge solutions and pro-active methodologies in order to enhance the enterprise’s and customers’ earnings and business interests.
Board of Directors
Board of Directors
Mr. Dhaval J. Chandan
A man with a strong business sense, Mr. Dhaval J. Chandan has been able to establish a multi-faceted business empire, making his presence felt in various domains that range from FMCG and Insurance to Steel, Real Estate and IT.
Mr. Pratyush Bhartiya
As the Managing Director at Verve, Pratyush believes in guiding his talented employees to create innovative solutions and products that enable customers around the world to have confidence in their information, interactions and infrastructure
Mr. Anekant Jain
Anekant is a successful business executive and self-made entrepreneur with an outstanding track record in building, growing and leading Verve Communications Pvt. Ltd.
Leadership
Leadership
Deepak Dewan
Mr. Dewan has over 25 years of experience in senior management with recruitment and education background. Mr. Dewan has lived in the USA and Canada for almost 20 years and has worked in over 15 countries. His main objective is to develop the capability of Process and Service to function successfully across different countries.
Vijay Purohit
Vijay is responsible for managing and strengthening RPO’s Services through client liaison and service delivery. His focus is to make sure to reach individual client expectations and speedy delivery.
VERVE RPO
About Verve RPO
As a Recruitment Process Outsourcing (RPO) service provider, VERVE RPO provides customized recruitment, sourcing, and support solutions, on flexible terms, to staffing and recruitment agencies around the globe. With offices in India, UAE, UK & USA, VERVE RPO has clients in USA, Europe, Canada, UAE, India and APAC.
With VERVE RPO’s recruitment process outsourcing solutions, your recruitment team can effectively focus on their core activities of client and candidate interactions, while we take care of the non-core aspects of your business, from the standpoint of a specialist. With over 40 recruiters or Sourcer's in India, we have sourced for over 40,000 vacancies in India.
A partner in your operational process, VERVE RPO’s bespoke solutions guarantee quality that is quantifiable, deliverable, and timely.
High Quality
Quantifiable
Deliverable
Timely
Definition RPO The transfer or delegation of the operation and day-to-day
management of the recruitment process to an expert service partner .
RPO services
End–to–end RPO Modular (“Ala Carte”) RPO “On Demand”
Outsource the entire recruitment function to an
onsite dedicated team
Selecting components within
Recruitment Process as per client needs
Providing Project based Solutions
What is Recruitment Process Outsourcing (RPO)?
Move towards a solution based approach ROI more visible Strengthen your internal recruitment function and reduce reliance on Recruitment agencies.
Reduce Costs Scalability (increase the size of your recruitment teams without adding head count)
Enhanced customer service to hiring managers, allowing them more time to spend on core responsibilities
Dramatically reduce operating costs by utilizing ’s hybrid onshore-offshore model. Offshore Global recruitment
Reduced cycle times (time-to-hire), with better-quality hires with 24/7 support Enhanced customer service to candidates, resulting in positive "employee branding" On-demand recruiting metrics that allow you to measure your talent pipeline and ROI
Benefits
Verve RPO Capabilities
Customer Pain Points
Gain access to technology
Manage/Limit third party providers
Integrate multiple sourcing channels
Lower cost of recruitment
Faster time to hire0% 20%10% 30% 40% 50% 60% 70% 80% 90%
Expectations
SERVICE OFFERINGS
Verve RPO Solutions
Sourcing Solutions
BPO Solutions
Name generation Solutions
E-recruitment solutions
Enterprise Solutions
Our solutions are designed to reduce these “Pain Points”…..
Sourcing Solution
Outsource your job board and candidate database searching
Searching multiple job board CV database subscriptions Searching your internal candidate database. Searching our internal candidate database. Searching candidates on search engines, social/professional networks for passive
candidates. Post adverts, Filter and screen advertising response (job board, career portal, traditional
media) Provide out-of-the-box sourcing strategies
Verve - Sourcing– Optimize your Recruiting
Around-the-clock utilization of job board subscriptions for maximized return on expenditure Expert Boolean string development for improved search results 24x7 searching to increase speed and candidate yield Your recruiting department grows without increasing head count Talent pool increases with the systematic sourcing Recruiter productivity increases
95% of the world’s active employees in today’s workforce cannot be identified using traditional or internet sourcing methods
Name generation solution incorporates a blend of Internet and telephone research to find people who cant be sourced using traditional methods
“You find us” vs. “We’ll find you” method.
Why outsource “Name Generation”? We are a leading provider of name generation research Allow your Recruiting Professionals to focus on consultative elements “Name generation” research is a specialized skill, takes more time and Persistence Prequalified Passive candidates directly sourced from targeted companies in your inbox
Name Generation Solution
How much time before a candidate becomes NOT USABLE?
Using proprietary software and a candidate management strategy we will help you rediscover the ROI of your candidate database.
We will assist you to Re-establish contact with candidates. Update contacts. Make sure you can contact the candidates when you need them the most Ascertain availability Keep in touch with candidates Improve your relationships with candidate Turn it into an internal Job Board
Database Management Solution
eRecruitment
Post advertisements on leading job boards and filtering the response Searching registered candidates along with advertisements Email marketing to candidates to redirect them to career portals Career Portal search engine optimization, search engine marketing (ad word campaigns) and
social media optimization Searching candidates on search engines, social/professional networks for passive candidates
An online platform to source, screen and recruit candidates
Build Operate Transfer
Lower risk
Lower Costs
Better transparency and control
Greater speed & flexibility
Access to global best practices in off shoring / domain
Enterprise solutions
Designed for companies with10+ monthly hires Implementation of complete consulting solutions including technology, costs and processes Onsite Talent Manager support along with fully operational offshore back-office team Defined integrated processes, dedicated teams and SLA driven operations Integrated ATS, SEO, Career Portals, referral programs, talent pools, aggressive headhunting Implementation Fee, Management Fee and Success Fee
Your internal recruitment department…
Enterprise Model
Our Unique Integration GDRPO (Globally distributed recruitment process outsourcing) model combines the very best of local recruitment expertise, process and technology with an offsite delivery capability which is world renowned
Client Hiring Manager
Client HR ManagerVendors Recruitment Consultant
Manager-Client ServicesLead Recruiter
Prequalification and Assessment Team
Active Sourcer Head Hunter
Admin Executive Creative Services
Background Checking Candidate Pipeline Generation Technology/Support
Specialist Consultants Skills Assessment Tools & Research Training
Quality Assurance
Legend
Client
(Verve)
OFF… Site/Shore
ON… Site/Shore
Benefits of GDRPO
Move towards a solution based approach ROI more visible
Strengthen your internal recruitment function and reduce
reliance on Recruitment agencies. Reduce Costs.
Scalability (increase the size of your recruitment teams without
adding head count)0
Enhanced customer service to hiring managers, allowing them
more time to spend on core responsibilities
Dramatically reduce operating costs by utilizing. Hybrid onshore-offshore model.
Offshore Global Recruitment.
Reduced cycle times (time-to-hire), with better-quality hires
with 24/7 support.
Enhanced customer service to candidates, resulting in positive
"employee branding"
On-demand recruiting metrics that allow you to
measure your talent pipeline and ROI
Implementation Approach
CustomerRequirementsTranslated
Resumes sourced Resumes screenedResumes submittedCandidates placed/
interviewedNo. of qualified
leads - Voice
Current capability on the existing client
Candidates submitted Interviews Placements
Action Plans
Problem clients
identified
Key Factors
of variation identified
SolutionsCommunicated
to the client
Solutions Implemented
Improvements Validated to Objectives
Integrated & Standardized
Improvements
Customer Requirements Identified
Performance Objectives set (Targets)
Determine Baseline levels for existing
clients
Critical to Quality factors are agreed upon and sharedwith the client
Client Profile Sheet updated
Service Induction Call
Replicate, Standardize
& document
Monitor solutions Regular
Audits, Reviews, Surveys
Implement Solutions
Solutions are agreed upon and shared with the client
Action plan developed for
improving performance
Clients are flagged
on the basis of the analysis
AnalysisCAS,CPS Surveys FeedbackAudit Reports
IRPO
Control Define
Measure
Analyze
Improve
Quality Processes
Flagging System
Proactively identifies the client state of happiness
Regular Audits
Periodic audits to evaluate performance
Client Satisfaction Surveys
Voice of customer on a structured form
Parallel Checks
Random Delivery Check
Spot Checks
Online Monitoring
Exercises / Tests
Parallel work on same requirements done on random basis
Random review of deliveries sent to client
Random visits to the desktop and review of work
Remotely checking users desktop for on screen activity
Periodic exercises and tests around knowledge and skill
Quality Audits
Our Client Satisfaction Survey
Client Satisfaction in respect to our Services
Client Satisfaction in respect to our employees
Recommend us –93%
Average Rating – 2.32 : Excellent
Average Rating – 2.01 : Excellent
Passive , Networking,Multi - Lingual
Reference Checking Telephone Screening
Business understanding, Industry Expertise
Searching & Sourcing Screening & Pre-Qualification Vacancy Monitoring , SEO
Supporting Updating Advert Posting ATS
Empathy Communication
Teamwork
Advanced Skills
Soft skills
Core Skills
Our people
More than 50 training modules Strong mentoring program Focus on continual improvement Industry expertise Multi - Lingual expertise Excellent customer facing skills Filled with Verve and energy
Infrastructure
Best in class dialers, which are configurable on any desktop inside the network.
State-of-the-art facility Ergonomically designed work space Access control restricted workspace. 24x7 – CCTV monitoring. Gigabyte Networked Environment. High speed data & communication link for
global connectivity with redundancy. Disaster Recovery Plan covering mailing,
domain, file server, backup, LAN, WAN, web mail, anti virus.
2 Layer redundant power backup. Training Room. Ample conference rooms with audio-visual
conference capabilities. Business continuity Plan with redundant site
fire alarms & smoke detectors.
Our facilities are fully-equipped with Microsoft Environment – Software, Tools, technologies; Hardware Infrastructure like Servers, Desktops, Storage provided by DELL and Network & Security Solutions from CISCO.
Our Clients
“Verve presented us with a flexible engagement model to start our research services. We initially started our research activities at Verve and continued to use them for recruitment, custom application development, and animation services. This saved us a lot of time and strengthened us to concentrate on our core business.” - Leena Samanth – Director, PharmaForce International, PA.
“Thanks to Verve’s unique co-managed hybrid engagement model. Verve was able to give us the edge and the extra help we needed to face competition. We are impressed with the speed and quality of development, which has been achieved and encouraged us to entrust maintenance too. They really go beyond what is even expected from them, they are relentless and will not rest until they have achieved delivery objectives.” – Dev Desai – CTO, SII, Devix Corporation, NJ.
“Chase Moulande has used Verve vacancy monitoring for over five months now and during this time its reports have provided us with a daily stream of new vacancies within our specialist sector at all levels, which we have since converted into a considerable amount of revenue for our business. The URL’s monitored and the information gathered is chosen and directed by us, consequently the leads we receive are both qualified and relevant to our business.” – Nick Day, DipRP, CIRDivision Manager, Chase Credit
Verve at a Glance
India
Verve Communications Pvt. Ltd.703, Cerebrum IT Park, Kalyani Nagar, Pune.Email: [email protected]: + 91-20-41056789Fax: + 91-20-41056767
UK
Vancouver Quay, Manchester. M50 3TX. UK
Texas, U.S.
930 South Bell Blvd., Suite 304 Cedar Park, Texas 78613Phone: +1.512.656.1173
Dubai, U.A.E.
Al Attar Tower, 2nd Floor, 204 Sheikh Zayed Road, Dubai, United Arab EmiratesPhone: +971506609494
Our Global Locations