VerSteeg - Reset reboot recover

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Reset, Reboot, Recover Your Operational Excellence Competitive Solutions, Inc. | 1140 Powers Place | Alpharetta, GA 30009 Toll Free: 800.246.8694 | Phone: 770.667.9071 | Fax: 770.667.9020

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Reset, Reboot, Recover Your Operational ExcellenceCompetitive Solutions, Inc.

Transcript of VerSteeg - Reset reboot recover

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Reset, Reboot, Recover Your Operational

ExcellenceCompetitive Solutions, Inc. | 1140 Powers Place | Alpharetta, GA 30009

Toll Free: 800.246.8694 | Phone: 770.667.9071 | Fax: 770.667.9020

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• Founded in 1991, Competitive Solutions, Inc. is an international consulting firm serving clients in North America, Europe, and beyond.

• Authors of several books: Empowering Business Teams: Been There, Done That, It Works in 1996 and Confessions of an UnManager in 1997, Buried Alive – Digging Out of the Management Dumpster in 2004

• New book, out NOW! “Leaving Your Leadership Legacy”

• Offices in Raleigh, North Carolina and Atlanta, Georgia

CSI’s Background

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A Few of Our Clients

Our Clients

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Operational Excellence Today

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The CURRENT State of Operational Excellence Initiatives:

• Reliance on the 3P’s: Leaders influencing through their defined Position, Proximity, and powers of Persuasion

• No shortage of continuous improvement programs, but the operating system to drive sustainment is non-existent

• Many leaders “Managing by Personality”Good intentions driving cultures of dependency, not accountability

• True high performance teams rarely exist as most teams are driven by selective engagement, not collective accountability

• No Leadership Legacy – Organizational changes create vacuums and voids

• Employees at all levels looking to leaders to provide an operating environment where there is Clarity, Connectivity, and Consistency

Operational Excellence Today

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NON-NEGOTIABLE PROCESSESOperational Excellence Sustainment Systems

NON-NEGOTIABLE PROCESSESOperational Excellence Sustainment Systems

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Non-Negotiable Processes

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Connectivity Process

Non-Negotiable Processes

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• Designed to be used in the following manner: Are we winning or losing? Educate, Facilitate, and Motivate Visual and able to be diagnosed in five

seconds Serves as the tactical sustainment for

Operational Excellence initiatives The “view must be worth the climb”

Connectivity Process

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Connectivity Process

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Create and maintain a scorecard• Leadership team creates key business focus areas and

a standard format No more than 15 goals per scorecard Performance is color coded, Red/Green Visually projected in meeting room so that it sets the tone

• All lower teams develop tactical scorecards to support the key business focus areas

• Business scorecards are reviewed in every team meeting as a standard agenda item

• Team members utilize an action register to address scorecard performance issues

• Scorecards and action registers are distributed monthly to senior leadership for review

Connectivity Process

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Consistency Process

Non-Negotiable Processes

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ACTION REGISTER:An accountability tool

designed to document

critical tasks,

ownership responsibilities,

and target dates.

ACTION REGISTER:An accountability tool

designed to document

critical tasks,

ownership responsibilities,

and target dates.

ACTION OWNERTARGET

DATECOMPLETION

DATECOMMENTS

Consistency Process

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• Designed to be used in the following manner: Break the dumpster – Personal Action

Register – Tactical representation of empowerment

Meeting Effectiveness – Drives elevated expectations of engagement within meetings

Scorecard Effectiveness – Transforms metrics from a “Thermometer” view to a “Thermostat” view

Performance management – Provides data as a measurement of engagement

Consistency Process

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Communication Process

Non-Negotiable Processes

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Integrated Communication “Battle Rhythm” that combines the Operational Excellence tools into one centralized and consistent methodology

Creation of a scorecard driven, business focused communication process that consistently drives urgency and accountability in the organization

Clarity Process

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The action register brings visibility to accountability. It is a visual representation of who is engaged. Without it, how do you know if activities have been completed?

Creation of a scorecard driven, business focused communication process that consistently drives urgency and accountability in the organization

Communication Process

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The scorecard needs to be visible to all team members and used as the catalyst of each weekly meeting. Everyone should be able to see if the team is “winning or losing.”

Creation of a scorecard driven, business focused communication process that consistently drives urgency and accountability in the organization

Communication Process

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A Lean Event will beconducted in Area 125 on July 18th – 21st from 7:00 amthru 3:00 pm each day

Opportunity for each team member to speak about the business, make comment, or ask questions. A lot can be brought to light in 30 to 60 seconds.

Creation of a scorecard driven, business focused communication process that consistently drives urgency and accountability in the organization

Communication Process

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Special recognition of the HR team for reducing theoverall Time to Fill metricfrom 34 days to 21 daysthereby impacting overallsite productivity

Employees need to receive public praise for a job well done. An informal, yet sincere “thank you” will provide immeasurable effects.

Creation of a scorecard driven, business focused communication process that consistently drives urgency and accountability in the organization

Communication Process

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CRITICAL! This is the mechanism that provides linkage between all team members, work groups, and leaders throughout all levels in the organization.

Creation of a scorecard driven, business focused communication process that consistently drives urgency and accountability in the organization

Communication Process

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Re-enforcement of the actions to be taken will help to eliminate ignorance as an excuse. A thorough review of the new action register items will raise the level of engagement and accountability across the organization.

Creation of a scorecard driven, business focused communication process that consistently drives urgency and accountability in the organization

Communication Process

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Did this meeting advance the business?

Did it bring greater focus, urgency, and accountability?

Did this advance the business? Did the time we spend in this meeting bring greater Focus, Urgency, and Accountability?

Creation of a scorecard driven, business focused communication process that consistently drives urgency and accountability in the organization

Communication Process

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Behavioral Transformational Process

Non-Negotiable Processes

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• Creates a migration path from mechanical application to an application of transformation

• Gives the organization a “From this day forward…” perspective

• Legitimizes one’s historical perspectives, while at the same time drives those perspectives to a future state deliverable

• Provides a translation from strategic values to tactical behaviors – “What does Professionalism mean?”

• Creates dialog within the team regarding the commitments everyone must make and support to truly become a high performance organization

Behavioral Process

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NON-NEGOTIABLE PROCESSES FOR OPERATIONAL EXCELLENCE SUSTAINMENT

NON-NEGOTIABLE PROCESSES FOR OPERATIONAL EXCELLENCE SUSTAINMENT

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• An Organizational Operating System designed to: Drive focus, urgency, and accountability throughout

an organization through Non-negotiable Operating Systems

Create and sustain a culture of Connectivity, Clarity, and Consistency

Create an operating system that allows new employees to assimilate themselves quickly and seamlessly into the overall mission of the installation

Serve as an operating platform for sustainment activities such as LEAN, Operational Excellence, ISO, High Performance Teams, etc…