Version 3.1 November 2015 - City of...

Kerbside Management & Enforcement Code of Practice Version 3.1 November 2015

City of Westminster Parking Services

OF

This document can be disclosed to the public and will

be published on the City of Westminster’s website.

SECTION 1 - INTRODUCTION

2 City of Westminster Kerbside Management & Enforcement Code of Practice v3.1 November 2015

1.0 Contents

Section 1 – Introduction 2

Contents 2 Glossary of terms 4 About this document 4 Freedom of Information and public access to this document 5 Governance and version control 5 Definitions 5 Exemptions to this KMECOP 6 PCN types 7 Marshals 7 Parking enforcement by CCTV 7 Supplementary Marshal activities 7 Section 2 – Parking 9 Restricted Streets and Yellow Lines 9

Private vehicles – waiting restrictions apply 9 Private vehicles – night time enforcement 11 Private vehicles – double parking 12 Commercial vehicles – waiting restrictions apply 13 Commercial vehicles – night time enforcement 15 Commercial vehicles – double parking 16 Commercial vehicles – Overnight Waiting Ban 18 Commercial vehicles – coaches/buses 19 Pedestrian zones 20 Waiting and loading restrictions apply 22 Parking Bays 24

Resident bays 24 Shared-use bays 27 Paid-for parking bays 31 Paid-for motorcycle bays 35 Split-use bays 38 Taxi-only Pay-to-Park bays 39 Coach-only Pay-to-Park bays 41 Market trader bays 43 Car Club permit holders only bays 45 Electric vehicle charging bays 46 Disabled blue badge bays 48 Dedicated disabled bays 50 Hotel bays 51 Doctor parking bays 52 Ambulance bays 53 Hospital parking bays 54 Diplomatic bays 55 Police designated bays 56 On-street loading bays 57 Off-street loading bays 59 Electric bus stands 60 Restricted Areas 61

Footway parking 61 Dropped footways 63 Suspended bays 65 Pedestrian crossings and/or restricted areas marked by zig-zags 67 Restricted area outside schools 68 Special permission outside schools/nurseries/adventure playgrounds 69 Taxi ranks 70 Restricted bus stops/stands 72 London Cycle Hire Scheme bays 73



Misuse Of Bays 74

Selling goods from a parking place 74 Not parked correctly within the bay/space 75 Vehicle Type Exceptions 76

Emergency services vehicles 76 Patient-carrying ambulances 77 NHS blood and transplant delivery service vehicles 78 London Transport buses 79 Sightseeing tour buses 80 Vehicle Cannot Be Moved 81

Vehicle breakdowns 81 Vehicles involved in accidents and abandoned vehicles 82 Warning Notices And Relocations 83

Warning Notices 83 Relocations 85 Section 3 – Moving Traffic 87

Moving Traffic Contraventions 87

Camera enforcement of MTCs 87 Box junctions 88 Directional instructions 89 Route restricting certain vehicles 90 Prohibited turns 91 No entry 92 Prohibitions on certain vehicle types 93 7.5T goods vehicle weight restriction 94 Pedestrian zones 95 Section 4 – Environmental Offences 96 Restricted Practices 96

Engine idling 96 Section 5 – V3.0 Changes to Previous Version V2.0 98 Section 6 – Additional V3.1 Changes to Version V3.0 101



2.0 Glossary of Terms

AVRS Abandoned Vehicle Removal Service CCTV Closed Circuit Television CEO Civil Enforcement Officer COP Code of Practice CPZ Controlled Parking Zone DYL Double Yellow Lines KMECOP Kerbside Management & Enforcement Code of Practice document FOI Freedom of Information FPN Fixed Penalty Notice HAUC Highways and Utility Committee HHD Marshal’s handheld device HEB Health Emergency Badge MTC Moving Traffic Contravention P&D Pay and Display PCN Penalty Charge Notice PIB Parking Identifier Board P2P Pay-to-Park RBKC Royal Borough of Kensington and Chelsea SOP Standard Operating Procedures SYL Single Yellow Line TMA 2004 Traffic Management Act 2004 TMO Traffic Management Order TRACE Tow-Away, Removal and Clamping Enquiry TSRGD 2002 Traffic Signs Regulations and General Directions 2002 URN Unique Reference Number VRM Vehicle Registration Mark WCC City of Westminster Council

3.0 About This Document

3.1 This document sets down the parking and MTC kerbside management and enforcement

protocols in the City of Westminster. Parking is covered in section 2 of the document, moving traffic in section 3 and engine idling in section 4 It is primarily intended for use by WCC’s Marshals, a term which also includes camera operators (see section 10.0), but has been made readily available via WCC’s website for the public’s information.

3.2 Through this document WCC seeks to:

Deliver a high quality parking service to all road users in a fair and consistent manner, in line with our Fair Parking Policy;

Ensure there is clarity of the kerbside policies and enforcement requirements for all, and

Be a single point in which kerbside and enforcement policy is documented and can be updated.

3.3 Document Format

Each main area of kerbside use and enforcement is covered by a separate section. An amendment history is included to track changes to the previous version of this document.

3.4 Temporary or trial changes will not be listed in this document and it generally omits specific or

ad hoc instructions referring to individual streets or locations. These will continue to be communicated to the kerbside management provider via formal instruction.

3.5 Illustrations and Photographs in this Document

The illustrations and photographs included in this document are examples used for illustrative purposes only, intended to promote ease of use of this document, and may not reflect the actual signage or restrictions in place on-street. In the case of moving traffic contraventions, the contraventions are not limited to the signs illustrated in this document.

3.6 Operational Manual

The information within this document should be used in conjunction with the Operational Manual. The KMECOP document specifies the kerbside and enforcement protocols Marshals should employ when enforcing parking, moving traffic and engine idling contraventions on behalf of WCC whereas the Operational Manual outlines operational procedure and best practice.



4.0 Freedom of Information (FOI) and Public Access to this Document

4.1 No information has been withheld from this document under FOI exemptions and we do not

operate separate full and publication versions. 4.2 All requests for hard copies of this document should be treated as an FOI request. The public

may make an FOI request online via WCC’s website.

5.0 Governance and Version Control

5.1 Previous Editions

Version Date

V1.0 May 2004

V1.1 March 2005

V1.2 May 2005

V1.3 August 2005

V1.4 September 2005

V1.5 September 2007 (unreleased)

V1.6 December 2008

V1.7 December 2011

V1.7.1 (corrigendum) December 2013

V1.8 April 2014

V2.0 July 2014

V3.0 May 2015

5.2 Ownership

This document is owned by City of Westminster Parking Services. 5.3 Updates

Ad hoc changes will be communicated to WCC’s kerbside management provider via formal instruction. The instruction will refer to the section of the document that is being changed. The full document will be reissued only when deemed necessary or appropriate by Parking Services.

5.4 Approval Authority

All re-issues must be authorised by the WCC Executive Director for City Management and Communities. This copy replaces all previous versions which are now obsolete.

6.0 Definitions

6.1 Marshals, Camera Operators and CEOs

Marshals are fully qualified CEOs as defined in section 76 of the TMA 2004, being persons authorised by or on behalf of WCC to enforce road traffic contraventions. The term ‘Marshal’ is used to reflect their additional ambassadorial role. However, as they are still fundamentally CEOs they are still referred to as such on statutory documents. Camera operators are also fully qualified CEOs.

6.2 Waiting, Parking and Stopping

Parking contraventions are contraventions of the relevant TMOs. As described in the Road Traffic Regulation Act 1984; parking and waiting are synonymous. Waiting consists of stopping a vehicle where restrictions apply and can be described as occurring where the vehicle has been permitted to remain at rest.

6.3 Where drivers are not present, Marshals are not required to locate the driver. Finding and

advising a driver to move the vehicle is not practical and is in no way necessary prior to the issue of a PCN. 6.4 Loading/Unloading

This activity needs to be visible and the process (i.e. the delivery/collection and the obtaining of any necessary signature etc) needs to be continuous in order to satisfy the concessions for loading and unloading. This document details where loading/unloading is and is not permitted and if so, for how long.



6.5 Private vehicles are only afforded loading/unloading concessions when goods are being

loaded/unloaded that are too heavy or bulky to be carried from a legal parking place. The vehicle must therefore be parked at the particular location as a matter of necessity rather than mere convenience. This stipulation does not apply to commercial vehicles.

6.6 Picking Up/Dropping Off of Passengers

The definition of picking up/setting down is stopping at the kerbside in order to allow a passenger/passengers to board or alight the vehicle and to load/unload their luggage. In such cases the vehicle should generally not be left unattended. This document details where picking up/setting down is and is not permitted and if so, for how long.

6.7 Light and Heavy Goods Vehicles (LGVs/HGVs’)

HGVs are vehicles over 3.5 tonnes in weight. They may have chevrons at the rear although if present these only indicate vehicles that are over 7.5 tonnes. A commercial vehicle of 3.5 Tonnes or less is classified as an LGV.

7.0 Exemptions to this KMECOP

7.1 Exemptions and observations listed in this document do not apply:

If it appears to the Marshal that the vehicle is not being used in accordance with the exemption or concession which is being relied upon. For example, an observation period should not be given to a commercial vehicle parked on a yellow line if it is evident that the crew are having lunch in a nearby café etc.

Where vehicles are known to use the maximum observation times under these protocols and then move the vehicle, only to immediately re-park in contravention. Instant PCNs may be issued upon the vehicle parking in contravention for the second time.

7.2 If a Marshal feels a particular concession or exemption is being abused, they may override or

disregard the protocols detailed in this document when enforcing parking or moving traffic regulations on behalf of WCC. If doing so however, full notes and an explanation must be recorded.

7.3 Problem Areas – Arrangements to Lift KMECOP Requirements

Where vehicles are known to park in contravention at a given location or locations on a regular or continuous basis, that location and the appropriate VRM(s) will be briefed to Marshals and may be subject to immediate enforcement without observation.

7.4 Bases will be requested to provide details over a 2 week period where documented evidence

(e.g. other PCNs, Marshal notes) shows that continuous non-compliance is taking place. The notes and evidence provided will then be produced in the case of challenge or appeal against the PCNs subsequently issued.

7.5 Note, 7.1 to 7.4 above do not apply to the statutory 10 minutes grace period introduced by the

Deregulation Act 2015. This must be granted wherever appropriate. 7.6 Extension to Controlled Hours

Warning Notices should be issued for 2 weeks during the extension period. Normal enforcement should be carried out during previous core controlled hours. Note, this does not apply to locations converted from SYL to DYLs.

7.7 Introduction of New Restrictions

Where brand new restrictions are introduced, Warning Notices only should be issued for the first 2 weeks of controls. This may not occur however where existing restrictions are merely being enforced by new or different enforcement methods.

7.8 Moving On and ‘Appropriate Action’

Attended vehicles parked in contravention should only be moved on or be subjected to ‘soft’ enforcement if this is considered to be the appropriate action. However, a Marshal is under no obligation to ask a motorist to move on before beginning PCN issue.



8.0 PCN Types

8.1 Four different types of PCN are issued by WCC:

Regulation 9 on-street PCNs which are either fixed to the vehicle or handed to the person appearing to be in charge of it by a Marshal;

Regulation 10 Vehicle Drive Away PCNs which are issued where a motorist drives away whilst the Marshal is in the process of issuing the PCN;

Regulation 10 CCTV parking PCNs where a parking contravention is observed remotely by a CCTV camera operator. From 1 April 2015, this PCN type can only be issued in very limited circumstances; and

MTC PCNs, where a vehicle is observed remotely by a CCTV camera operator contravening a moving traffic regulation.

8.2 Regulation 10 and MTC PCNs are issued by post. Regulation 9 and 10 PCNs are issued under

the TMA 2004. MTC PCNS are issued under the London Local Authorities and Transport for London Act 2003.

8.3 Engine idling is enforced by FPN under environmental legislation, and issued to the driver.

9.0 Marshals

9.1 As per paragraph 6.1 above, Marshals are fundamentally CEOs with an enhanced

ambassadorial role, the main objective of which is to establish positive working relationships with motorists and businesses. The Marshal’s role therefore is to provide guidance to motorists, advising where they can legally park and service. However Marshals can still issue a PCN/FPN and therefore follow the protocols outlined in this document.

10.0 Parking Enforcement by CCTV

10.1 From 1 April 2015, parking restrictions can only be enforced by CCTV in very limited

circumstances as prescribed by the Deregulation Act 2015. These are school clear markings, bus stop/stand clearways, bus lanes and red routes.

10.2 CCTV Enforcement and CCTV Cars

For those few parking contraventions still enforced by camera, the same exemptions and observations apply as to enforcement by on-street Marshal unless stated. The requirement to move vehicles on where the driver is present does not apply to CCTV or CCTV car enforcement. Section 2 of this document highlights which parts apply to both Marshal and camera enforcement and which parts refer to Marshal enforcement only.

10.3 In most instances camera operators are instructed to observe footage for 121 seconds before

issuing a PCN. This is to give parking enforcement by camera uniformity with on-street enforcement as the process of a Marshal issuing a PCN obviously takes a certain amount of time.

10.4 CCTV COP

The information within this document should be used in conjunction with WCC’s Corporate CCTV COP and SOP. The KMECOP document specifies the kerbside management and enforcement protocols Marshals should employ when enforcing parking and MTCs by CCTV whereas the CCTV COP outlines best practice and the CCTV SOP outlines operational procedures.

11.0 Marshal Activities

11.1 As well as carrying out parking enforcement, Marshals carry out the following supplementary

activities:

Aiding, directing and marshalling motorists;

Identification and reporting of incorrect, missing, contradictory, vandalised and unauthorised street furniture. This includes signs, lines and faulty machines;

Checking of parking suspensions;

Identification and reporting of unauthorised suspensions;

Identification and reporting of unlicensed skips;

Identification and reporting of untaxed vehicles;



Identification and reporting of abandoned vehicles;

Identification and reporting of technology failure (for example Marshal’s inability to access the Pay-to-Park system);

Identification and reporting of suspected permit or badge fraud and abuse;

Reporting of negative interaction with a member of the public resulting in assistance from supervision and/or the Police;

Reporting of an event and/or incident which has the potential to bring the WCC into disrepute or negatively impacts the public’s perception of WCC;

Identification and reporting of problematic locations or hotspots within the City;

Low-level highways reporting;

Collation of reports requested by other service partners (e.g. Metropolitan Police Service).

Kerbside management and enforcement of engine idling.

SECTION 2 - PARKING


RESTRICTED STREETS AND YELLOW LINES Private Vehicles Private cars; estate vehicles; non-liveried solo motorcycles

Waiting Restrictions Apply, Loading Restrictions Do Not Apply PCN Code 01 “Parked in a restricted street during prescribed hours”

Enforcement by Marshal

Instant code 01 PCN unless exemption below applies.

Exemptions

1. Any vehicle - do not issue for the first and last 3 mins of controlled hours on SYLs. 2. Notification has been received from Parking Services that special permission has been given to load/unload

for as long as necessary at a particular location.

3. Vehicle is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the board’s conditions of use. .

4. Vehicle is identified as having a valid WCC-issued SYL/DYL dispensation.

5. Vehicle is in the Whitehall Security Zone.

6. Domestic and office removal vehicles for as long as necessary whilst actively loading/ unloading.

7. Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere. This includes building, demolition and excavation; street

maintenance, improvement, reconstruction, cleansing or lighting; installation, alteration, cleaning or repair of sewers; installation or repair of gas, water or electricity mains, pipes or apparatus or telecommunications systems; placing, maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work.

8. Gate or barrier to premises which the vehicle needs access to is being opened or closed and there is no

other practical place for vehicle to wait. This applies equally to vehicles waiting to enter a loading bay or other off-street area.

9. Visible signs of unavoidable vehicle breakdown or if a recovery service vehicle in attendance.

10. Vehicle being used for Fire Brigade, Ambulance or Police purposes.

11. London Fire Brigade Vehicle displaying Identifier Board.

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SECTION 2 - PARKING


12. The main funeral or wedding vehicle, as well as 2 other family vehicles in the funeral or wedding cortege. All

other vehicles must park legally.

13. WCC formal instruction to disregard. Observations

1. There is evidence of loading/unloading bulky or heavy items. For private loading activity, the goods must be

too heavy or bulky to be carried from a legal parking place. Take logging then give a minimum of 20 mins casual observation. 08:30-11:00 - If loading still taking place after 20 mins, give further 20 mins casual observation. If no

loading observed after 20 mins, give 5 mins constant observation before issuing PCN if loading is not observed during this period. If loading is seen, repeat procedure. 11:00-18:30 - If vehicle still in situ after 20 mins, issue PCN. Multi-drops that may take longer than 20 mins

are permitted as long as the vehicle is moved in the process. A fresh 20 minute casual observation should be given if vehicle moved.

Note, the TMO allows continuous loading activity for as long as necessary before 11:00, but 20 mins max from 11:00 to 18:30.

2. Evidence of picking up/setting down passengers and their luggage observed. Sufficient time must be

allowed for this activity (for as long as necessary). Driver should be with vehicle.

3. Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued.

4. Vehicle is displaying an exemption board, which allows vehicles to wait for 10 mins outside a named hotel,

as agreed by WCC, while picking up/setting down passengers.

5. Give 5 mins constant observation to vehicles displaying a valid disabled badge to ascertain whether picking up/setting down is occurring. Issue instant PCN after this period if none seen. If activity observed, allow as long as necessary.

6. Vehicles displaying a valid resident permit for the same zone (or interim permit or URN) to be given 5 mins

constant observation on a SYL. If no loading/unloading activity observed after this time, PCN should be issued. If concession blatantly being abused, PCN can be issued without 5 mins observation but full notes must be made.

7. Vehicle displaying hospital car service identifier whilst parked in close proximity to hospital/clinic, give 20

mins casual observation to allow for picking up/setting down passenger(s) and/or patient(s). If no activity seen after 20 mins, issue instant PCN. Record hospital/clinic name.

SECTION 2 - PARKING



Loading/Unloading Outside of CPZ hours - Night-Time Enforcement Waiting Restrictions may apply, Loading Restrictions Do Not Apply PCN Code 01 “Parked in a restricted street during prescribed hours”


SYLs – All vehicles

SYLs not active therefore no enforcement unless timeplate extends hours, in which case enforcement is identical to DYLs below for the duration of the extended period. However, no PCNs to be issued for the first and last 3 mins of extended period. DYLs –18:30-08:30

Where there is evidence of loading/unloading bulky or heavy items, take logging then give 20 mins casual observation. If loading still taking place after 20 mins, give further 20 mins casual observation. If no loading observed after 20 mins, give 5 mins constant observation and if loading still not observed during this period issue code 01

PCN. If loading is seen, repeat procedure. Loading/unloading is permitted for as long as necessary. For private loading activity, the goods must be too heavy or bulky to be carried from a legal parking place. Exemptions and observations as per pages 9-10.

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SECTION 2 - PARKING



Double Parking Waiting Restrictions May Apply, Loading Restrictions Do Not Apply PCN Code 26 “Parked in a special enforcement area more than 50cm from the edge of the carriageway and not within a designated parking place”


Instant code 26 PCN unless exemption below applies.

If loading/unloading activity is being carried out, the driver should be asked to move to the kerbside where this is available and appropriate. Note, for double parking to be occurring the vehicle must be parked more than 50cm away from both/all kerbs/edges of carriageway. Exemptions

1. Wide streets in C zone. Do not enforce outside CPZ hours unless vehicle is preventing free flow of traffic. Full notes and photograph required.


3. WCC formal instruction to disregard.

Observations

1. If evidence of loading/unloading heavy bulky items seen and no other kerbside parking place available for vehicle nearby –

08:30-11:00 - give 20 mins casual observation. If loading still taking place after 20 mins, give further 20

mins casual observation. If no loading observed after first 20 mins, give 5 mins constant observation before issuing PCN if no further loading observed.

11:00-18.30 - same applies but if vehicle still in situ after first 20 mins, issue PCN.

2. If evidence of picking up/setting down passengers seen, allow as long as is necessary. If no evidence seen,

issue instant PCN. 3. Give 5 mins constant observation to vehicles displaying a valid disabled badge to ascertain whether picking

up/setting down is occurring. Issue instant PCN after this period if none seen. If activity observed, allow as long as necessary.

SECTION 2 - PARKING


RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles Liveried or unliveried commercial vehicles (i.e. vans, HGVs, lorries etc), Royal Mail vehicles, liveried solo

motorcycles

Waiting Restrictions Apply, Loading Restrictions Do Not Apply

PCN Code 01 “Parked in a restricted street during prescribed hours”


Instant code 01 PCN only if evidence of concession being abused, i.e. driver in café etc. Full notes to be made by

Marshal. Exemptions

1. Any vehicle - do not issue for the first and last 3 mins of controlled hours on SYLs. 2. Notification has been received from Parking Services that special permission has been given to load/unload

post-11:00 as operation cannot be completed within 20 min allowance.

3. Vehicle is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company, as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the board’s conditions of use.

4. Vehicle is identified as having a valid WCC-issued SYL/DYL dispensation.

5. Cleansing and refuse vehicles collecting rubbish from the side of the road. (Note, this applies to both WCC

and commercial refuse company vehicles).

6. Domestic and office removal vehicles for as long as necessary whilst actively loading/unloading.



8. Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other

practical place for vehicle to wait. This applies equally to vehicles waiting to enter a loading bay or other off-street area.

9. Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance.

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SECTION 2 - PARKING


10. Vehicle is in the Whitehall Security Zone.


12. WCC CCTV car being used in pursuance of statutory powers or duties.

Observations

1. 08:30–11:00 - Give 20 mins casual observation then additional 5 mins constant observation. If

loading/unloading is observed, repeat process up to 11:00. If no evidence of loading/unloading after 25 mins a PCN may be issued. HGVs only give 40 mins casual observation then additional 5 mins constant observation. If loading/

unloading is observed, repeat process up to 11:00. If no evidence of loading/unloading after 45 mins a PCN may be issued. 11:00-18:30

Casual observation for 20 mins and if vehicle is still in situ a PCN may be issued. Multi-drops that may take longer than 20 mins are permitted as long as the vehicle is moved in the process. A fresh 20 minute casual observation should be given if vehicle moved. The back of vehicle should be checked to see if driver in attendance and for evidence of loading/unloading activity. Full notes to be made by Marshal. HGVs only: give 40 mins casual observation. A PCN may be issued if vehicle still in situ after this period.

18:30–08:30 on DYLs - As per 08:30–11:00 above.

Note, the TMO allows continuous loading activity for as long as necessary before 11:00, but 20 mins max from 11:00 to 18:30. There is no restriction on the nature of goods for commercial loading activity.

2. Royal Mail vehicles delivering/collecting postal packets. Give 20 mins casual observation. 3. BT vehicles loading/unloading. Give 20 mins casual observation except outside exchange, where 5 mins

constant observation should be given.

4. Evidence of delivering mail or postal packets by couriers in which case 20 mins should be allowed before issuing a PCN. Apply observations as per observation #1 above.

5. Give 2 mins observation to licensed Hackney Carriages to ascertain whether loading/unloading and/or picking up/setting down.

6. Hospital Car Service vehicle displaying hospital car service identifier parked in close proximity to

hospital/clinic, give 20 mins casual observation to allow for picking up/setting down passenger(s) and/or patient(s). If no activity seen after 20 mins, issue instant PCN. Record hospital/clinic name.

7. Cash collection vehicles actively involved in the delivery/collection of cash to be given 40 mins casual

observation. As long as necessary should be given up to 11:00, with 40 mins max thereafter..

8. Prisoner Transport vehicles in vicinity of Police station or Magistrates court – give 20 mins casual observation.

SECTION 2 - PARKING



motorcycles

Loading/Unloading Outside of CPZ hours - Night-Time Enforcement Waiting Restrictions May Apply, Loading Restrictions Do Not Apply PCN Code 01 “Parked in a restricted street during prescribed hours”


SYLs – All vehicles

SYL controls not active therefore no enforcement unless timeplate extends hours, in which case enforcement is identical to DYLs below for the duration of the extended period. Unlimited loading/unloading activity is permitted. However, no PCNs to be issued for the first or last 3 mins of extended period. DYLs – between 18:30-08:30

Give 20 mins casual observation then additional 5 mins constant observation. If loading/unloading observed, repeat process. If no evidence of loading/unloading after 25 mins a PCN may be issued. Multi-drops that may take longer than 20 mins are permitted as long as the vehicle is moved in the process. A fresh 20 minute casual observation should be given if vehicle moved. Unlimited loading/unloading activity is permitted. The back of vehicle should be checked to see if driver in attendance and for evidence of loading activity. Full notes to be made by Marshal. HGVs only: give 40 mins casual observation then additional 5 mins constant observation. If no evidence of

loading/unloading after 45 mins a PCN may be issued. There is no restriction on the nature of goods for commercial loading activity Exemptions and observations as per pages 13-14.

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SECTION 2 - PARKING



motorcycles

Double Parking Waiting Restrictions May Apply, Loading Restrictions Do Not Apply PCN Code 26 “Parked in a special enforcement area more than 50cm from the edge of the carriageway and not within a designated parking place”


Note, for double parking to be occurring the vehicle must be parked more than 50cm away from both/all kerbs/edges of the carriageway. Do not issue code 26 PCNs in narrow streets, but revert to waiting and loading restrictions as per pages 13-14. Exemptions

1. Cleansing and refuse vehicles collecting rubbish from the side of the road. (Note, this applies to both WCC and commercial refuse company vehicles).

2. Vehicles used in connection with building operations or highway maintenance in or adjacent to street where

the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere. This includes building, demolition and excavation; street




Observations

1. 08:30-11:00 - give 20 mins casual observation. If loading still taking place after 20 mins, give further 20 mins

casual observation. If no loading observed after first 20 mins, give 5 mins constant observation before issuing PCN if no further loading observed. HGVs only give 40 mins casual observation then additional 5 mins constant observation. If no evidence of

loading/unloading after 45 mins a PCN may be issued.

11:00-18.30 - same applies but if vehicle still in situ after first 20 mins, issue PCN. HGVs only: give 40 mins casual observation. A PCN may be issued if vehicle still in situ after this period.

SECTION 2 - PARKING



observation if no appropriate kerbside space available.

SECTION 2 - PARKING


RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles HGVs over 5 tonnes laden weight; buses of more than 8 seats excluding the driver

Overnight Waiting Ban Hours: Midnight-08:00 and 18:30-Midnight Everyday

PCN Code 55 “A commercial vehicle parked in a restricted street in contravention of the Overnight Waiting Ban” PCN code applies to any designation


Check back of vehicle to see if vehicle attended before commencing enforcement. Full notes to be made by Marshal. There must be a repeater plate at both ends of the street, and on turnarounds at junctions that turn into the street. This is so the vehicle would have driven past the signed restriction.

Exemptions


2. Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance. Observations

1. Coaches/buses are allowed to remain parked until midnight in designated coach bays. PCNs can be issued after this time once 10 mins casual observation has been given. Coach defined as a vehicle containing more than 8 seats exclusive of the driver (i.e. 9 plus the driver), so if in doubt as to whether coach or mini-bus, Marshal should count the number of passenger seats. Coaches are now classed as ‘buses’.

2. 40 mins casual observation period should be given to HGVs followed by an additional 5 mins constant

observation to establish if the vehicle is in the process of loading/unloading. If no evidence of loading activity then observed, issue instant PCN. If loading observed, repeat the process. This does not apply to coaches/buses.

http://images.google.co.uk/imgres?imgurl=http://www.lbhf.gov.uk/Images/lorryban2_tcm21-20549.jpg&imgrefurl=http://www.lbhf.gov.uk/Directory/Transport_and_Streets/Parking/Parking_zones/20550_Restrictions_Signs.asp&h=171&w=200&sz=11&hl=en&start=7&tbnid=YKD-5vIVqDfHZM:&tbnh=89&tbnw=104&prev=/images?q=lorry+ban&svnum=10&hl=en&lr=

SECTION 2 - PARKING


RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles Coaches / Buses

Waiting Restrictions Apply, Loading Restrictions Do Not Apply PCN Code 01 “Parked in a restricted street during prescribed hours”


Coach defined as a vehicle containing more than 8 seats exclusive of the driver (i.e. 9 plus the driver). Coaches are now classed as ‘buses’.

Exemptions


2. Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance. Observations

1. 10 mins casual observation. If evidence of picking up/setting down passengers and their luggage is then observed, give as long as is necessary to complete the process. If no activity is seen after 10 mins observation then issue instant PCN.

http://images.google.co.uk/imgres?imgurl=http://www.star-coaches.com/images/img.jpg&imgrefurl=http://www.star-coaches.com/&h=188&w=250&sz=18&hl=en&start=21&tbnid=BiHga2ucfrLwZM:&tbnh=83&tbnw=111&prev=/images?q=coaches&start=20&ndsp=20&svnum=10&hl=en&lr=&sa=N

SECTION 2 - PARKING


RESTRICTED STREETS AND YELLOW LINES

Pedestrian Zones PCN Code 01 “Parked in a restricted street during prescribed hours“ PCN Code 02 ““Parked or loading/unloading in a restricted street where waiting and loading/unloading restrictions are in force”


The pedestrian zone signage will show the times when vehicular access to the zone is permitted. During these times either normal SYL or loading ban restrictions apply (the latter where ‘no loading’ signs are present) even though the zone will have no yellow line markings or kerb marks. Unless exemption below applies, any contravention within the zone should be issued with a code 01 or code 02 PCN (as appropriate) and not a code 62.

Outside of the hours access is permitted, an instant code 01 or code 02 PCN should be issued as appropriate unless

exemption below applies. For commercial vehicles during hours access is permitted, instant PCN only if evidence of concession being abused.. Exemptions

1. Notification has been received from Parking Services that special permission has been given to load/unload for as long as necessary at a particular location or outside of zone access times.

2. Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company and is parked in compliance with the board’s conditions of use..

3. Vehicle is identified as having a valid WCC-issued SYL dispensation specifically given for a loading ban

location.

4. Cleansing and refuse vehicles collecting rubbish (Note, this applies to WCC and commercial refuse company vehicles)

5. Domestic and office removal vehicles for as long as necessary whilst actively loading/unloading. Special permission required from Parking Services if a loading ban is in place.





SECTION 2 - PARKING



9. London Fire Brigade Vehicle displaying Identifier Board.


11. During times when access is permitted, gate or barrier to premises which the vehicle needs access to is

being opened or closed and there is no other practical place for vehicle to wait. This applies equally to vehicles waiting to enter a loading bay or other off-street area.

12. WCC CCTV car being used in pursuance of statutory powers or duties

Observations

1. During times when access is permitted and no loading ban is in place - There is evidence of private

vehicles loading/unloading bulky or heavy items. Take logging then give a minimum of 20 mins casual

observation. If loading still taking place after 20 mins, give further 20 mins casual observation up until end of permitted access time. If no loading observed after 20 mins, give 5 mins constant observation before issuing PCN if loading not observed during this period. If loading is seen, repeat procedure. As long as necessary should be given during permitted times.

2. During times when access is permitted and no loading ban is in place, give 20 mins casual observation to commercial vehicles then additional 5 mins constant observation. If loading/unloading is observed, repeat

process up until end of permitted access time. If no evidence of loading/unloading after 25 mins a PCN may be issued. As long as is necessary should be given during permitted times. There is no restriction on the nature of goods for commercial loading activity HGVs only give 40 mins casual observation then additional 5 mins constant observation. If loading/

unloading is observed, repeat process up until end of permitted access time. If no evidence of loading/unloading after 45 mins a PCN may be issued.

3. During times when access is permitted - Evidence of picking up/setting down passengers and their luggage

observed. Sufficient time must be allowed for this activity (for as long as necessary). Driver should be with vehicle.

4. Royal Mail vehicles delivering/collecting postal packets. Give 20 mins casual observation.

5. During times when access is permitted and no loading ban is in place - Evidence of delivering mail or postal packets by couriers in which case 20 mins should be allowed before issuing a PCN. Apply observations as per observation #2 for commercial vehicles above

6. BT vehicles loading/unloading. Give 20 mins casual observation except outside exchange, where 5 mins constant observation should be given.


8. During times when access is permitted - Give 5 mins constant observation to vehicles displaying a valid

disabled badge to ascertain whether picking up/setting down is occurring. Issue instant PCN after this period if none seen. If activity observed, allow as long as necessary.

9. During times when access is permitted and no loading ban is in place - Vehicles displaying a valid resident permit for the same zone (or interim permit or URN) to be given 5 mins constant observation before issue of PCN. If no loading/unloading activity observed after this time, PCN should be issued. If concession blatantly being abused, PCN can be issued without 5 mins observation but full notes must be made.



observation.

SECTION 2 - PARKING


RESTRICTED STREETS AND YELLOW LINES

Waiting and Loading Restrictions Apply

PCN Code 02 “Parked or loading/unloading in a restricted street where waiting and loading/unloading restrictions are in force”


Instant PCN unless exemptions below apply. Note, at designated locations ‘at any time’ loading restriction signs are not required. Exemptions

1. Notification has been received from Parking Services that special permission has been given to load/unload at a particular location.

2. Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by

a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the board’s conditions of use.

3. Vehicle is identified as having a valid WCC-issued SYL/DYL dispensation specifically given for a loading ban

location.

4. Cleansing and refuse vehicles collecting rubbish from the side of the road (Note, this applies to WCC and commercial refuse company vehicles).

5. Vehicle is in the Whitehall Security Zone. 6. Vehicles used for Fire Brigade, Ambulance or Police purposes.

7. Domestic and office removal vehicles with special permission from Parking Services, whilst actively loading/

unloading for as long as necessary.



9. Gate or barrier to premises which the vehicle needs access to is being opened or closed and there is no

other practical place for vehicle to wait. This applies equally to vehicles waiting to enter a loading bay or other off-street area.

10. Visible signs of unavoidable breakdown or recovery service vehicle in attendance.

SECTION 2 - PARKING



12. WCC CCTV car being used in pursuance of statutory powers or duties. Observations

1. Evidence of picking up/setting down passengers and their luggage observed. Sufficient time must be

allowed for this activity (for as long as necessary). Driver should be with vehicle.


3. Cash collection vehicles actively involved in the delivery/collection of cash to be given 40 mins casual observation.

4. Royal Mail vehicles delivering/collecting postal packets. Give 20 mins casual observation. 5. Give 5 mins constant observation to vehicles displaying a valid disabled badge to ascertain whether picking

up/setting down is occurring. Issue instant PCN after this period if none seen. If activity observed, allow as long as necessary.

6. Clinical or Hazardous Waste collection vehicles actively involved in the collection of clinical or hazardous

waste to be given 20 mins casual observation.


SECTION 2 - PARKING


PARKING BAYS

Resident Bays PCN Code 12 “Parked in a residents’ or shared-use parking place or zone without either clearly displaying a valid permit or voucher or pay and display ticket issued for that place, or without payment of the parking charge” PCN Code 19 “Parked in a residents’ or shared-use parking place or zone either displaying an invalid permit or voucher or pay and display ticket, or after the expiry of paid for time”


Instant code 12 PCN if vehicle displaying no visible resident permit (code 12r) or if vehicle relying on a P&D ticket (code 12t) or other payment (code 12r), unless exemption below applies.

Instant code 19 PCN If vehicle displaying an invalid resident permit: wrong zone (code 19w); incorrect VRM (code 19x) or expired permit (code 19z), unless exemption below applies.

When instructed to take enforcement action as a result of a resident permit being altered, the vehicle can be issued with an instant code 12r PCN. Details of this action must be confirmed with WCC’s permit investigation contractor at

the earliest opportunity.

Exemptions

1. Vehicle is displaying any of the following valid permits –

Resident permit for the appropriate zone (note, a motorcycle resident permit will be a ‘virtual’/electronic permit) ;

Permit URN.

‘Interim’ resident permit.

WCC white disabled badge (note, in a Car Club vehicle the VRM on the badge will not match that of the vehicle).

Official All Zones permit (‘ALL’ or ‘Z’).

Business or Teachers’ permit in sub-zone C2.

Resident, visitors’ (Brent) or business permit or white disabled badge equivalent (RBKC Purple, Camden Green or substitute badge, City of London Red) for a neighbouring borough on a reciprocal street where agreement applies and as denoted on the sign. This does not apply in Queen’s Gate.

2. All vehicles – do not issue for the first 10 and last 3 mins of controls. This does not apply to resident bays

that are enforced at all times. For non-24 hour controls, this means -

08:30 – 18:30 controls

08:30 – 08:39 – do not issue 08:40 – 18:26 – valid PCN 18:27, 18:28, 18:29 – do not issue 18:30 onwards – controls have ended 08:30 – 20:30 controls

08:30 – 08:39 – do not issue

SECTION 2 - PARKING


08:40 – 20:26 – valid PCN 20:27, 20:28, 20:29 – do not issue 20:30 onwards – controls have ended 08:30 – 22:00 controls

08:30 – 08:39 – do not issue 08:40 – 21:56 – valid PCN 21:57, 21:58, 21:59 – do not issue 22:00 onwards – controls have ended

3. If vehicle is displaying an expired annual resident permit for zone, take following action:

Permit expired by 1-14 days – Warning Notice

Permit expired by 15 days-1 month – Instant code 19z PCN

Permit expired by 1 month plus - Instant code 12r PCN

4. The resident permit or White Disabled Badge is obscured in which case a Warning Notice only should be

issued if a HHD check confirms the permit/badge as valid.

5. If vehicle is displaying expired white badge, take following action:

Badge expired by 1 day-1 month – Warning Notice

Badge expired by 1 month plus – Instant code 12r PCN

6. Notification has been received from Parking Services that special permission has been given to load/unload

at particular location.

7. Vehicle displaying valid Trades Permit between 08:00 and 17:30. If exceeding these hours, a PCN can be issued from 17:40 assuming no other concession or exemption applies. Note, a Trades permit issued by a neighbouring borough is acceptable on a reciprocal street.

8. Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC. board issued by

a utility company, as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the board’s conditions of use.

9. Cleansing and refuse vehicles collecting rubbish from the side of the road. Note, this applies to WCC and

commercial refuse company vehicles.





practical place for vehicle to wait. This applies equally to vehicles waiting to enter a loading bay or other off street area.

13. Vehicles used for Fire Brigade, Ambulance or Police purposes.

14. H zone resident permit allows permit concessions in zones A and D.

15. If vehicle is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings)

issue Warning Notice unless vehicle is preventing another from using an adjacent space or is causing an obstruction, i.e. is a hazard or is affecting traffic flow, in which case issue instant code 24 PCN.



SECTION 2 - PARKING


18. WCC CCTV car being used in pursuance of statutory powers or duties. Observations

1. If evidence of picking up/setting down passengers and their luggage is observed, a maximum of 2 mins is

allowed. Driver should be with vehicle.


3. Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing PCN.

4. Commercial vehicles (including long wheel-based vehicles) – give 20 mins casual observation. If vehicle

still in situ, issue instant PCN.

Private vehicles – if evidence of loading/unloading observed, give 20 mins casual observation as above.

For private loading activity, the goods must be too heavy or bulky to be carried from a legal parking place. If no evidence of loading activity seen, instant PCN.

Note, maximum time for loading in designated bay under the TMO is 20 mins, regardless of whether vehicle is commercial or private. If max time exceeded, issue code 12r PCN.

5. If vehicle is displaying valid HEB badge then 60 minute casual observation should be given before PCN

issued.

6. Give 5 mins constant observation to vehicles displaying a valid blue disabled badge (any issuing authority) to ascertain whether picking up/setting down is occurring. Issue instant PCN after this period if none seen. If activity observed, allow as long as necessary.

7. Cash collection vehicles actively involved in the delivery/collection of cash to be given 40 mins casual observation. As long as necessary should be given up to 11:00, with 40 mins max thereafter.

SECTION 2 - PARKING


PARKING BAYS

Shared-Use Bays - Residents’ Permits, Pay and Display and Pay-to-Park PCN Code 05 “Parked after the expiry of paid for time” PCN Code 12 “Parked in a residents’ or shared-use parking place or zone without either clearly displaying a valid permit or voucher or pay and display ticket issued for that place, or without payment of the parking charge” PCN Code 19 “Parked in a residents’ or shared-use parking place or zone either displaying an invalid permit or voucher or pay and display ticket, or after the expiry of paid for time”


Shared-use bays enable resident permit holders and visitors to use the same parking bay. Resident permit holders displaying a valid permit for that zone can park in these bays at any time, whereas visitors must pay to park during the hours controls apply. Some shared-use bays are only available to visitors at certain times during the day as indicated by the signage (e.g. 10am-4pm). Marshals will need to check for various payment methods at shared-use bays – resident permits, Pay-to-Park, P&D and Parking Card payments are all valid. If no resident permit is on display, prior to issue give 5 mins constant observation and confirm on the Pay-to-Park system that no further payment has been made. This 5 mins observation period is to enable the motorist to make payment upon parking. Record location number where vehicle is parked in Notes field on HHD. When confirming whether a vehicle has paid to park, Marshals must check by both location number and VRM. When entering the VRM, Marshals should take care with the number 0 and the letter O and the number 1 and the letter I. If in doubt, both should be checked. Where drivers have paid to park, it is acceptable for them to move to another shared-use or paid-for parking bay within the same zone using the same payment until it expires, but not to another zone, even if the tariff is identical.

SECTION 2 - PARKING


PCN Scenarios –

P&D Ticket Pay-to-Park Parking Card Residents’ Permit = PCN Code

Pa

ym

en

t

none none none none 12s

at least 10 mins expiry

none none none 19s

none at least 10 mins expiry

none none 19s

none none at least 10 mins expiry

none 19s

none none Card incorrectly

scratched none 19s

none none none expired 19z

none none none wrong VRM 19x

none none none wrong zone 19w

Issue code 12s PCN after 5 mins constant observation if vehicle displaying no visible method of payment (no permit,

no Parking Card, no pay-to-park payment or no P&D ticket, or a P&D ticket from a different Borough), unless an exemption applies. Issue instant code 19s PCN in the following circumstances, unless an exemption applies –

1. Vehicle parked with a payment which has expired by at least 10 mins, 2. Vehicle displaying a wrongly dated P&D ticket. 3. Vehicle displaying P&D ticket or Parking Card face down, obscured, blank or incomplete. Do not issue if

P&D ticket or Parking Card is upside down but details can be read - check ticket/Card for validity. 4. Vehicle displaying an incorrectly scratched Parking Card 5. Motorist is attempting to rely on a Pay-to-Park or P&D payment made in another zone. 6. Vehicle is displaying a receipt of payment rather than a P&D ticket 1-6 above assumes no other valid method of payment has been used.

Instant code 19 PCN If vehicle displaying an invalid resident permit: wrong zone (code 19w); incorrect VRM (code 19x) or expired permit (code 19z), unless exemption below applies.

If note left by motorist indicating P&D not working or their credit/debit card not registering, Marshal should report possible fault, check for payment by other method and if none issue instant code 12s PCN. Full notes to be recorded.

When instructed to take enforcement action as a result of a resident permit being altered, the vehicle can be issued with an instant code 12s PCN. Details of this action must be confirmed with WCC’s permit investigation contractor at

the earliest opportunity. Exemptions

1. All vehicles – do not issue for the first and last 10 mins of controlled hours. This means -

08:30 – 18:30 controls

08:30 – 08:39 – do not issue 08:-40 – 18:26 – valid PCN 18:27, 18:28, 18:29 – do not issue 18:30 onwards – controls have ended 08:30 – 13:30 Saturday controls (where applicable)

08:30 - 08:39– do not issue 08:40 – 13:26 – valid PCN 13:27, 13:28, 13:29 – do not issue 13:30 onwards – controls have ended

SECTION 2 - PARKING


2. Vehicle is displaying any of the following valid items –

P&D ticket,

Parking Card,

Resident permit for the appropriate zone (incl. ‘virtual’/electronic motorcycle resident permit),

Permit URN,


WCC white disabled badge (note, in a Car Club vehicle the VRM on the badge will not match that of the vehicle)



Resident, visitors’ (Brent) or business permit or white disabled badge equivalent (RBKC purple, Camden green, City of London red) for a neighbouring borough on a reciprocal street where agreement applies and as denoted on the sign. This does not apply in Queen’s Gate.

3. If vehicle is displaying an expired annual resident permit for zone, take following action -

Permit expired by 1-14 days – Warning Notice

Permit expired by 15 days-1 month – Instant code 19s PCN

Permit expired by 1 month plus - Instant code 12s PCN

This assumes no white disabled badge is on display or payment to park is evident.

4. The resident parking permit or white disabled badge is obscured in which case a Warning Notice only should be issued if a HHD check confirms the permit/badge as valid.

5. If vehicle is displaying expired white badge, take following action:

Badge expired by 1 day-1 month – Warning Notice

Badge expired by 1 month plus – Instant code 12s PCN

6. A P&D ticket purchased from the same zone is acceptable. In Lincoln’s Inn Fields only this includes tickets purchased from Camden. In Queens Gate and Exhibition Road this includes tickets purchased from RBKC.

7. If P&D machine shows Marshal’s “Out of Order” notice, vehicle exempt for max stay calculated from the time

the machine is returned to service. Vehicle must be moved unless other valid method of payment used or can rely on an exemption. Code 08 (“Parked at an out of order meter during controlled hours”) is not to be used on shared-use bays. Unless the above applies, motorists should either use an alternative payment method or move the vehicle. This is explained at the bay.

8. Notification has been received from Parking Services that special permission has been given to load/unload

at particular location.

9. Vehicle displaying valid Trades Permit. Note, a Trades permit issued by a neighbouring borough is acceptable on a reciprocal street.

10. Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by

a utility company, as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the board’s conditions of use.

11. Cleansing and refuse vehicles collecting rubbish from the side of the road. Note, this applies to WCC and

commercial refuse company vehicles.




SECTION 2 - PARKING


14. Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other practical place for vehicle to wait. This applies equally to vehicles waiting to enter a loading bay or other off street area.


16. If vehicle overhanging bay markings (2 wheels or more are outside of the bay and not touching the bay

markings), issue Warning Notice unless vehicle is causing an obstruction to other road users, i.e. is a hazard, is affecting traffic flow or is preventing the use of adjacent space(s), in which case issue instant code 24 PCN.

17. H zone residents’ permit allows permit concessions in zones A and D.




Observations

1. If evidence of picking up/setting down passengers and their luggage is observed, a maximum of 2 mins is



3. Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing PCN.

4. Commercial vehicles (including long wheel-based vehicles) – give 20 mins casual observation. If vehicle

still in situ, issue instant PCN. For all commercial vehicles except long wheel-based vehicles the 20 mins exemption can be used before or after payment has been made to extend the loading/unloading period. If PCN is issued for vehicle exceeding the 20 mins period, this must be evidenced through Marshal observations and notes.

Private vehicles – if evidence of loading/unloading observed, give 20 mins casual observation as above. If

no evidence of loading activity seen, instant PCN. Note, maximum time in designated bay under the TMO is 20 mins, regardless of whether vehicle is commercial or private. If max time exceeded, issue code 12s PCN.

5. Vehicle is displaying valid blue badge, and payment to park has expired by less than 63 mins.

6. Vehicle is a WCC Car Club vehicle and payment to park has expired by less than 63 mins. This applies if

either Zipcar Reader, Zipcar badge or WCC Car Club badge are on display.

7. If vehicle is displaying valid HEB badge then 60 minute casual observation should be given before PCN issued.

8. Give 5 mins constant observation to vehicles displaying a valid blue disabled badge (any issuing authority) to ascertain whether picking up/setting down is occurring. Issue instant PCN after this period if none seen. If activity observed, allow as long as necessary.

9. Electric vehicles and plug-in hybrids can park free of charge up to the max stay allowed. 2 loggings required.

Marshals should ascertain vehicle status via vehicle make and model type. If max stay exceeded, 10 mins grace should be given before code 30s issued. Max stay does not apply to vehicles displaying a valid

resident permit.


SECTION 2 - PARKING


PARKING BAYS

Paid-For Parking Bays (Pay and Display and Pay-to-Park Bays, and Pay-to-Park Only Bays) PCN Code 05 “Parked after the expiry of paid for time” PCN Code 11 “Parked without payment of the parking charge” PCN Code 30 “Parked for longer than permitted”


Marshals will need to check for various payment methods at these bays – Pay-to-Park, P&D and Parking Card payments are all valid. Marshals should allow any valid method of payment (Pay-to-Park, P&D ticket or Parking Card) in a paid-for parking bay, regardless of specific bay designation. Prior to issue give 5 mins constant observation and confirm on the Pay-to-Park system that no payment has been made. This 5 mins observation period is to enable the motorist to make payment upon parking. Record location number where vehicle is parked in Notes field on HHD. A PCN may be issued once payment has expired by 10 mins. As the motorist can subsequently top up their payment at any time there is no requirement to give a second 5 mins observation after this. Where drivers have paid to park, it is acceptable for them to move to another paid-for parking bay within the same zone using the same payment until it expires, but not to another zone even if the tariff is identical. If the motorist is attempting to rely on a Pay-to-Park or P&D payment made in another zone, a code 11 PCN should

be issued. PCN Scenarios –

P&D Ticket Pay-to-Park Parking Card = PCN Code

Pa

ym

en

t

none none none

11u (in P2P only bay)

11 (in P2P/P&D bay)

at least 10 mins expiry

none none 05

none at least 10 mins expiry

none 05

none none at least 10 mins expiry

05

none none Card incorrectly

scratched

11u (in P2P only bay)

11 (in P2P/P&D bay)

SECTION 2 - PARKING


If note left by motorist indicating P&D not working or card not registering, report possible fault, check for payment by other method and if none issue instant code 11 or 11u PCN, as appropriate Full notes to be recorded.

Where a vehicle is displaying a receipt of payment rather than a P&D ticket, this is insufficient (PCN code 11 or 11u).

If vehicle is displaying an obscured P&D ticket or Parking Card or if ticket/Card is face down, issue instant code 11 or 11u PCN if no payment has been made by other method. Do not issue if ticket/Card is upside down only and

details can be read – check ticket/Card for validity. When confirming whether a vehicle has paid to park, Marshals must check by both location number and VRM. When entering the VRM, Marshals should take care with the number 0 and the letter O, and the number 1 and the letter I. If in doubt, both should be checked. Note, shared-use (residents’/paid-for) bays are enforced by codes 12 and 19 (see pages 27-30). Exemptions

1. All vehicles – do not issue a PCN during the first and last 10 mins of controlled hours. This means –

08:30 – 18:30 controls

08:30 - 08:39 – do not issue 08:40 – 18:26 – valid PCN 18:27, 18:28, 18:29 – do not issue 18:30 onwards – controls have ended 08:30 – 13:30 Saturday controls (where applicable)

08:30 - 08:39 – do not issue 08:40 – 13:26 – valid PCN 13:27, 13:28, 13:29 – do not issue 13:30 onwards – controls have ended

2. Vehicles showing the following valid permits can park free of charge 08:30-09:30 and 17:30-18:30. Where

controls on Saturday end at 13:30, concession applies 08:30-09:30 and 12.30-13.30.

Resident permit for the zone (including ‘virtual’/electronic motorcycle resident permit).


Permit URN.



Resident or business permit for a neighbouring borough on a reciprocal street.

Where valid permit displayed, PCN should not be issued until 09:33 or from 17:27. Where controls end at 13:30 on a Saturday, PCN should not be issued until 09:33 or from 12:27.

08:30 – 18:30 controls

08:30 – 09:30 – first hour permit exemption applies 09:30, 09:31, 09:32 – do not issue 09:33 – 17:26 – valid PCN 17:27, 17:28, 17:29 – do not issue 17:30 – 18:30 – last hour permit exemption applies 18:30 onwards – controls have ended 08:30 – 13:30 Saturday controls (where applicable)

08:30 – 09:30 – first hour permit exemption applies 09:30, 09:31, 09:32 – do not issue 09:33 – 12:26 – valid PCN 12:27, 12:28, 12:29 – do not issue 12.30-13.30 – last hour permit exemption applies 13:30 onwards – controls have ended

3. A P&D ticket purchased from the same zone is acceptable. In Lincoln’s Inn Fields only this includes tickets purchased from Camden. In Queens Gate and Exhibition Road this includes tickets purchased from RBKC.

SECTION 2 - PARKING


4. If P&D machine shows Marshal’s “Out of Order” notice, vehicle exempt for max stay calculated from the time

the machine is returned to service. Vehicle should be moved unless other method of payment used or can rely on an exemption. Code 08 (“Parked at an out of order meter during controlled hours”) is not to be used on paid-for parking bays. Unless the above applies, motorists should either use an alternative payment method or move the vehicle. This is explained at the bay.

5. Vehicle is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued

by a utility company, as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the board’s conditions of use.

6. Vehicle is displaying valid WCC white disabled badge. Note, in a Car Club vehicle the VRM on the badge

will not match that of the vehicle.

7. Vehicle is displaying a valid Trades permit. Note, a Trades permit issued by a neighbouring borough is acceptable on a reciprocal street.

8. Cleansing and refuse vehicles collecting rubbish from the side of the road. Note, this applies to WCC and commercial refuse company vehicles.






practical place for vehicle to wait. This applies equally to vehicles waiting to enter a loading bay or other off-street area.

12. Vehicles being used for Fire Brigade, Ambulance or Police purposes.

13. If vehicle is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings) issue Warning Notice unless vehicle is preventing another from using an adjacent space or is causing an obstruction, i.e. is a hazard or is affecting traffic flow, in which case issue instant code 24 PCN.




Observations

1. Evidence of private vehicle loading/unloading observed in which case 20 mins casual observation must be

given before PCN issued.

Give 20 mins casual observation to commercial vehicles even if no loading activity is seen. Long wheel-

based vehicles that do not fit into one bay are still permitted to load/unload. For all commercial vehicles except long wheel-based vehicles the 20 mins exemption can be used before or after payment has been made to extend the loading/unloading period. If PCN is issued for vehicle exceeding the 20 mins period, this must be evidenced through Marshal observations and notes.

Note, maximum time for loading in designated bay under the TMO is 20 mins, regardless of whether vehicle is commercial or private. If max time exceeded, issue code 11 or 11u PCN (as appropriate).

2. Evidence of picking up/setting down passengers and their luggage observed. A maximum of 2 mins is


SECTION 2 - PARKING


3. Vehicle is displaying valid blue badge and payment to park has expired by less than 63 mins.

4. Vehicle is a WCC Car Club vehicle and payment to park has expired by less than 63 mins. This applies if

either Zipcar Reader, Zipcar badge or WCC Car Club badge are on display.



7. Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing a PCN.

8. Give 5 mins constant observation to vehicles displaying a valid blue disabled badge to ascertain whether

picking up/setting down is occurring. Issue instant PCN after this period if none seen and no payment made/displayed. If activity observed, allow as long as necessary.

9. Electric vehicles and plug-in hybrids can park free of charge up to the max stay allowed. Marshals should

ascertain vehicle status via vehicle make and model type. If max stay exceeded, 10 mins grace should be given before code 30u issued. If also displaying a resident permit, the max stay is additional to the hour

concession at the start/end of controlled hours.


SECTION 2 - PARKING


PARKING BAYS

Paid-For Motorcycle Bays PCN Code 11g “Parked without payment of the parking charge (motorcycle bay)” PCN Code 23g “Parked in a parking place or area not designated for that class of vehicle (motorcycle bay)” PCN Code 24 “Not parked correctly within the markings of the bay or space”


Bay Regulations

Zones A, B, C, D, H – Bays for motorcycles only at all times.

Zones E, F, G – Bays for motorcycles only 07:00-19:00 Mon-Sat. Non-motorcycle vehicles can use the bays outside of these hours.

Motorcycle defined as a ‘powered 2 wheeler’ or by a tax class of ‘bicycle’. Motorcycle bay payment does not entitle a motorcycle to use any other bay type (e.g. normal Pay-to-Park bay, P&D bay etc). Motorcycles are permitted to move freely from one motorcycle bay to another in any zone as long as a valid payment to park for that day has been made. Marshals can and should remove the covers from vehicles to take enforcement action. Full notes to be made and photographs taken. Motorcycle Enforcement Unless exemption below applies, code 11g PCN to be issued after 5 mins observation if no valid motorcycle payment

is showing on the HHD during payment hours. When confirming whether a motorcycle has paid to park, Marshals must check by both location number and VRM. When entering the VRM, Marshals should take care with the number 0 and the letter O, and the number 1 and the letter I. If in doubt, both should be checked. Code 24 (no suffix) Warning Notice rather than full PCN unless motorcycle is preventing another vehicle from using

an adjacent space or is causing an obstruction, i.e. is a hazard to other road users or is affecting traffic flow. Other Vehicle (non-motorcycle) Enforcement Unless exemption below applies, instant code 23g PCN to be issued to any non-motorcycle vehicle parked within the

bay during the hours the bay is controlled for motorcycle use only (at all times in zones A, B, C, D and H, and 07:00-19:00 Mon-Sat in zones E, F and G). Vehicle to be authorised for relocation. Relocation can occur from 30 minutes after the issue of the PCN. Note, loading/unloading by non-motorcycle vehicles is not permitted.

SECTION 2 - PARKING


Exemptions

1. Motorcycle with valid payment - note, all motorcycle permits (daily, weekly, monthly, quarterly, yearly) are ‘virtual’ electronic permits. Nothing physical will be on display.

2. No PCN to be issued to motorcycles for the first or last 10 minutes of controls when payment is required

(CPZ hours).

08:30 – 18:30

08:30 – 08:39 – do not issue 08:40 – 18:26 – valid PCN 18:27, 18:28, 18:29 – do not issue 18:30 onwards – payment controls have ended 08:30 – 13:30 Saturday (where applicable)

08:30 – 08:39 – do not issue 08:40 – 13:26 – valid PCN 13:27, 13:28, 13:29 – do not issue 13:30 onwards – payment controls have ended

3. No PCN to be issued to non-motorcycle vehicles parked in E, F and G zones for first 10 and last 3 minutes

of controls when bays are controlled for motorcycles only (i.e. no PCN until 07:10 or from 18:57). Other zones are for motorcycles only at all times so this exemption will not apply.

07:00 – 19:00 controls

07:00 – 07:09 – do not issue 07:10 – 18:56 – valid PCN 18:57, 18:58, 18:59 – do not issue 19:00 onwards – controls have ended

4. Electric and plug-in hybrid motorcycles may park for free at all times. Marshals should ascertain vehicle status via vehicle make and model type. If the motorcycle cannot be identified as an electric or plug-in hybrid vehicle, issue a code 11g PCN after 5 mins observation and make comprehensive notes.

5. Motorcycle displaying valid WCC white disabled badge.

6. Motorcycles with a valid resident permit are entitled to park in any motorcycle bay city-wide. Note, resident

permits for motorcycles are ‘virtual’ electronic permits. Nothing physical will be on display.

7. Vehicle (any) is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company, as long as the vehicle is not affecting the flow of traffic and is parked in compliance with the board’s conditions of use.

8. Vehicles (any) used in connection with building op

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