Version 2.0 July 2014transact.westminster.gov.uk/docstores/publications_store/parking/... · PIB...
Transcript of Version 2.0 July 2014transact.westminster.gov.uk/docstores/publications_store/parking/... · PIB...
Kerbside Management amp Enforcement Code of Practice Version 20 July 2014
City of Westminster Parking Services
OF
This document can be disclosed to the public and will
be published on the City of Westminsterrsquos website
SECTION 1 - INTRODUCTION
2 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
10 Contents
Section 1 ndash Introduction 2
Contents 2 Glossary of terms 4 About this document 4 Freedom of Information and public access to this document 5 Governance and version control 5 Definitions 5 Exemptions to this KMECOP 6 PCN types 6 Marshals 7 Parking enforcement by CCTV 7 Supplementary Marshal activities 7 Section 2 ndash Parking 8
RESTRICTED STREETS AND YELLOW LINES 8 Private vehicles ndash waiting restrictions apply 8 Private vehicles ndash night time enforcement 10 Private vehicles ndash double parking 11 Commercial vehicles ndash waiting restrictions apply 12 Commercial vehicles ndash night time enforcement 14 Commercial vehicles ndash double parking 15 Commercial vehicles ndash Overnight Waiting Ban 17 Commercial vehicles ndash coachesbuses 18 Pedestrian Zones 19 Waiting and loading restrictions apply 22 PARKING BAYS 24 Residentsrsquo bays 24 Shared-use bays 27 Paid-for parking bays 31 Paid-for motorcycle bays 35 Split-use bays 38 Taxi-only Pay-to-Park bays 39 Coach-only Pay-to-Park bays 41 Market tradersrsquo bays 43 Car Club permit holders only bays 45 Electric vehicle charging bays 46 Disabled blue badge Bays 48 Dedicated disabled bays 50 Hotel bays 51 Doctorrsquos Parking Bays 52 Ambulance Bays 53 Hospital Parking Bays 54 Diplomatic Bays 55 Police Designated Bays 56 On-Street Loading Bays 57 Off-Street Loading Bays 59 Electric Bus Stands 60 RESTRICTED AREAS 61 Footway parking 61 Dropped footways 63 Suspended bays 65 Pedestrian crossings andor restricted areas marked by zig-zags 67 Restricted Area Outside Schools 68 Special permission outside schoolsnurseriesadventure playgrounds 69 Taxi ranks 70 Restricted bus stopsstands 72 London Cycle Hire Scheme bays 73 MISUSE OF BAYS 74 Selling goods from a parking place 74
3 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
Not parked correctly within the bayspace 75 VEHICLE TYPE EXCEPTIONS 76 Emergency services vehicles 76 Patient-carrying ambulances 77 NHS blood and transplant delivery service vehicles 78 London Transport buses 79 Sightseeing tour buses 80 VEHICLE CANNOT BE MOVED 81 Vehicle breakdowns 81 Vehicles involved in accidents and abandoned vehicles 82 WARNING NOTICES AND RELOCATIONS 83 Warning Notices 83 Relocations 85 Section 3 ndash Moving Traffic 87
MOVING TRAFFIC CONTRAVENTIONS 87 Camera enforcement of moving traffic contraventions 87 Box junctions 88 Directional instructions 89 Route restricting certain vehicles 90 Prohibited turns 91 No entry 92 Prohibitions on certain vehicle types 93 75T Goods Vehicle Weight Restriction 94 Pedestrian zones 95 Section 4 ndash Changes to Previous Version V18 96
4 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
20 Glossary of Terms
AVRS Abandoned Vehicle Removal Service CCTV Closed Circuit Television CEO Civil Enforcement Officer COP Code of Practice CPZ Controlled Parking Zone DYL Double Yellow Lines KMECOP Kerbside Management amp Enforcement Code of Practice document FOI Freedom of Information HAUC Highways and Utility Committee HHCT Marshalrsquos handheld device HEB Health Emergency Badge PampD Pay and Display PATAS Parking and Traffic Appeals Service PCN Penalty Charge Notice PIB Parking Identifier Board P2P Pay-to-Park RBKC Royal Borough of Kensington and Chelsea SOP Standard Operating Procedures SYL Single Yellow Line TMA 2004 Traffic Management Act 2004 TMO Traffic Management Order TSRGD 2002 Traffic Signs Regulations and General Directions 2002 URN Unique Reference Number VRM Vehicle Registration Mark WCC City of Westminster Council
30 About This Document
31 This document sets down the parking and moving traffic contravention kerbside management
and enforcement protocols in the City of Westminster Parking is covered in section 2 of the document and moving traffic in section 3 It is primarily intended for use by WCCrsquos Marshals a term which also includes camera operators (see section 100) but has been made readily available via WCCrsquos website for the publicrsquos information
32 Through this document WCC seeks to
Deliver a high quality parking service to all road users in a fair and consistent manner in line with our Fair Parking Policy
Ensure there is clarity of the kerbside policies and enforcement requirements for all and
Be a single point in which kerbside and enforcement policy is documented and can be updated
33 Document Format
Each main area of kerbside use and enforcement is covered by a separate section An amendment history is included to track changes to the previous version of this document
34 Temporary or trial changes will not be listed in this document and it generally omits specific or
ad hoc instructions referring to individual streets or locations These will continue to be communicated to the kerbside management provider via formal instruction
35 Illustrations and Photographs in this Document
The illustrations and photographs included in this document are examples used for illustrative purposes only intended to promote ease of use of this document and may not reflect the actual signage or restrictions in place on-street In the case of moving traffic contraventions the contraventions are not limited to the signs illustrated in this document
36 Operational Manual
The information within this document should be used in conjunction with the Operational Manual The KMECOP document specifies the kerbside and enforcement protocols Marshals should employ when enforcing parking and moving traffic contraventions on behalf of WCC whereas the Operational Manual outlines operational procedure and best practice
5 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
40 Freedom of Information (FOI) and Public Access to this Document
41 No information has been withheld from this document under FOI exemptions and we do not
operate separate full and publication versions 42 All requests for hard copies of this document should be treated as an FOI request The public
may make an FOI request online via WCCrsquos website
50 Governance and Version Control
51 Previous Editions
Version Date
V10 May 2004
V11 March 2005
V12 May 2005
V13 August 2005
V14 September 2005
V15 September 2007 (unreleased)
V16 December 2008
V17 December 2011
V171 (corrigendum) December 2013
V18 April 2014
52 Ownership
This document is owned by City of Westminster Parking Services 53 Updates
Ad hoc changes will be communicated to WCCrsquos kerbside management provider via formal instruction The instruction will refer to the section of the document that is being changed The full document will be reissued only when deemed necessary or appropriate by Parking Services
54 Approval Authority
All re-issues must be authorised by the WCC Strategic Director for City Management This copy replaces all previous versions which are now obsolete
60 Definitions
61 Marshals Camera Operators and CEOs
Marshals are fully qualified CEOs as defined in section 76 of the TMA 2004 being persons authorised by or on behalf of WCC to enforce road traffic contraventions The term lsquoMarshalrsquo is used to reflect their additional ambassadorial role However as they are still fundamentally CEOs they are still referred to as such on statutory documents Camera operators are also fully qualified CEOs
62 Waiting Parking and Stopping
Parking contraventions are contraventions of the relevant TMOs As described in the Road Traffic Regulation Act 1984 parking and waiting are synonymous Waiting consists of stopping a vehicle where restrictions apply and can be described as occurring where the vehicle has been permitted to remain at rest
63 Where drivers are not present Marshals are not required to locate the driver Finding and
advising a driver to move the vehicle is not practical and is in no way necessary prior to the issue of a PCN 64 LoadingUnloading
This activity needs to be visible and the process (ie the deliverycollection and the obtaining of any necessary signature etc) needs to be continuous in order to satisfy the concessions for loading and unloading This document details where loadingunloading is and is not permitted and where so for how long
65 Private vehicles are only afforded loadingunloading concessions when goods are being
loadedunloaded that are too heavy or bulky to be carried from a legal parking place The
6 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
vehicle must therefore be parked at the particular location as a matter of necessity rather than mere convenience This stipulation does not apply to commercial vehicles
66 Picking UpDropping Off of Passengers
The definition of picking upsetting down is stopping at the kerbside in order to allow a passengerpassengers to board or alight the vehicle and to loadunload their luggage In such cases the vehicle should generally not be left unattended This document details where picking upsetting down is and is not permitted and if so for how long
70 Exemptions to this KMECOP
71 Exemptions and observations listed in this document do not apply
If it appears to the Marshal that the vehicle is not being used in accordance with the exemption or concession which is being relied upon For example an observation period should not be given to a commercial vehicle parked on a yellow line if it is evident that the crew are having lunch in a nearby cafeacute etc
Where vehicles are known to use the maximum observation times under these protocols and then move the vehicle only to immediately re-park in contravention Instant PCNs may be issued upon the vehicle parking in contravention for the second time
72 If a Marshal feels a particular concession or exemption is being abused they may override or
disregard the protocols detailed in this document when enforcing parking or moving traffic regulations on behalf of WCC If doing so however full notes and an explanation must be recorded
73 Problem Areas ndash Arrangements to Lift KMECOP Requirements
Where vehicles are known to park in contravention at a given location or locations on a regular or continuous basis that location and the appropriate VRM(s) will be briefed to Marshals and may be subject to immediate enforcement without observation
74 Bases will be requested to provide details over a 2 week period where documented evidence
(eg other PCNs Marshal notes) shows that continuous non-compliance is taking place The notes and evidence provided will then be produced in the case of challenge or appeal against the PCNs subsequently issued
75 Extension to Controlled Hours
Warning Notices should be issued for 2 weeks during the extension period Normal enforcement should be carried out during previous core controlled hours Note this does not apply to locations converted from SYL to DYLs
76 Introduction of New Restrictions
Where brand new restrictions are introduced Warning Notices only should be issued for the first 2 weeks of controls This may not occur however where existing restrictions are merely being enforced by new or different enforcement methods
77 Moving On and lsquoAppropriate Actionrsquo
Attended vehicles parked in contravention should only be moved on or be subjected to lsquosoftrsquo enforcement if this is considered to be the appropriate action However a Marshal is under no obligation to ask a motorist to move on before beginning PCN issue
80 PCN Types
81 Three different types of PCN are issued by WCC
Regulation 9 on-street PCNs which are either fixed to the vehicle or handed to the person appearing to be in charge of it by a Marshal
Regulation 10 Vehicle Drive Away PCNs which are issued where a motorist drives away whilst the Marshal is in the process of issuing the PCN and
Regulation 10 CCTV parking PCNs where a parking contravention is observed remotely by a CCTV camera operator
82 Regulation 10 PCNs are issued by post
7 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
90 Marshals
91 Marshals are fundamentally CEOs with an enhanced ambassadorial role the main objective of
which is to establish positive working relationships with motorists and premises The Marshalrsquos role therefore is to provide guidance to motorists advising where they can legally park and service However Marshals can still issue a PCN and therefore follow the protocols outlined in this document
100 Parking Enforcement by CCTV
101 CCTV Enforcement and CCTV Cars
For parking contraventions enforced by camera unless stated the same exemptions and observations apply as to enforcement by on-street Marshal The requirement to move vehicles on where the driver is present does not apply to CCTV or CCTV car enforcement Section 2 of this document highlights which parts apply to both Marshal and camera enforcement and which parts refer to Marshal enforcement only
102 In most instances camera operators are instructed to observe footage for 121 seconds before
issuing a PCN This is to give parking enforcement by camera uniformity with on-street enforcement as the process of a Marshal issuing a PCN obviously takes a certain amount of time
103 CCTV COP
The information within this document should be used in conjunction with WCCrsquos Corporate CCTV COP and SOP The KMECOP document specifies the kerbside management and enforcement protocols Marshals should employ when enforcing parking and moving traffic contraventions by CCTV whereas the CCTV COP outlines best practice and the CCTV SOP outlines operational procedures
110 Marshal Activities
111 As well as carrying out parking enforcement Marshals carry out the following supplementary
activities
Aiding directing and marshalling motorists
Identification and reporting of incorrect missing contradictory vandalised and unauthorised street furniture This includes signs lines and faulty machines
Checking of parking suspensions
Identification and reporting of unauthorised suspensions
Identification and reporting of unlicensed skips
Identification and reporting of untaxed vehicles
Identification and reporting of abandoned vehicles
Identification and reporting of technology failure (for example Marshalrsquos inability to access the Pay-to-Park system)
Identification and reporting of suspected permit or badge fraud and abuse
Reporting of negative interaction with a member of the public resulting in assistance from supervision andor the Police
Reporting of an event andor incident which has the potential to bring the WCC into disrepute or negatively impacts the publicrsquos perception of WCC
Identification and reporting of problematic locations or hotspots within the City
Low-level highways reporting
Collation of reports requested by other service partners (eg Metropolitan Police Service)
8 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Private Vehicles Private cars estate vehicles non-liveried solo motorcycles
Waiting Restrictions Apply Loading Restrictions Do Not Apply PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
Instant code 01 PCN unless exemption below applies
Exemptions
1 Any vehicle - do not issue for the first and last 3 mins of controlled hours on SYLs 2 Notification has been received from Parking Services that special permission has been given to loadunload
for as long as necessary at a particular location
3 Vehicle is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use CCTV Operators check Permits system by searching the VRM to
confirm whether the vehicle holds a valid PIB
4 Vehicle is identified as having a valid WCC-issued SYLDYL dispensation
5 Vehicle is in the Whitehall Security Zone
6 Domestic and office removal vehicles for as long as necessary whilst actively loading unloading
7 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
8 Gate or barrier to premises which the vehicle needs access to is being opened or closed and there is no
other practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off-street area
9 Visible signs of unavoidable vehicle breakdown or if a recovery service vehicle in attendance
10 Vehicle being used for Fire Brigade Ambulance or Police purposes
9 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
11 London Fire Brigade Vehicle displaying Identifier Board
12 The main funeral or wedding vehicle as well as 2 other family vehicles in the funeral or wedding cortege All other vehicles must park legally
13 WCC formal instruction to disregard
Observations
1 There is evidence of loadingunloading bulky or heavy items For private loading activity the goods must be
too heavy or bulky to be carried from a legal parking place Take logging then give a minimum of 20 mins casual observation 0830-1100 - If loading still taking place after 20 mins give further 20 mins casual observation If no
loading observed after 20 mins give 5 mins constant observation before issuing PCN if loading is not observed during this period If loading is seen repeat procedure 1100-1830 - If vehicle still in situ after 20 mins issue PCN Multi-drops that may take longer than 20 mins
are permitted as long as the vehicle is moved in the process A fresh 20 minute casual observation should be given if vehicle moved
Note the TMO allows continuous loading activity for as long as necessary before 1100 but 20 mins max from 1100 to 1830
2 Evidence of picking upsetting down passengers and their luggage observed Sufficient time must be
allowed for this activity (for as long as necessary) Driver should be with vehicle
3 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
4 Vehicle is displaying an exemption board which allows vehicles to wait for 10 mins outside a named hotel
as agreed by WCC while picking upsetting down passengers
5 Give 5 mins constant observation to vehicles displaying a valid disabled badge to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
6 Vehicles displaying a valid residentsrsquo permit for the same zone (or interim permit or URN) to be given 5 mins
constant observation on a SYL If no loadingunloading activity observed after this time PCN should be issued If concession blatantly being abused PCN can be issued without 5 mins observation but full notes must be made
7 Vehicle displaying hospital car service identifier whilst parked in close proximity to hospitalclinic give 20
mins casual observation to allow for picking upsetting down passenger(s) andor patient(s) If no activity seen after 20 mins issue instant PCN Record hospitalclinic name
10 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Private Vehicles Private cars estate vehicles non-liveried solo motorcycles
LoadingUnloading Outside of CPZ hours - Night-Time Enforcement Waiting Restrictions may apply Loading Restrictions Do Not Apply PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
SYLs ndash All vehicles
SYLs not active therefore no enforcement unless timeplate extends hours in which case enforcement is identical to DYLs below for the duration of the extended period However no PCNs to be issued for the first and last 3 mins of extended period DYLs ndash1830-0830
Where there is evidence of loadingunloading bulky or heavy items take logging then give 20 mins casual observation If loading still taking place after 20 mins give further 20 mins casual observation If no loading observed after 20 mins give 5 mins constant observation and if loading still not observed during this period issue code 01
PCN If loading is seen repeat procedure Loadingunloading is permitted for as long as necessary For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place Exemptions and observations as per pages 8-9
11 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Private Vehicles Private cars estate vehicles non-liveried solo motorcycles
Double Parking Waiting Restrictions May Apply Loading Restrictions Do Not Apply PCN Code 26 ldquoParked in a special enforcement area more than 50cm from the edge of the carriageway and not within a designated parking placerdquo
Enforcement by Marshal and CCTV
Instant code 26 PCN unless exemption below applies
If loadingunloading activity is being carried out the driver should be asked to move to the kerbside where this is available and appropriate Note for double parking to be occurring the vehicle must be parked more than 50cm away from bothall kerbsedges of carriageway Exemptions
1 Wide streets in C zone Do not enforce outside CPZ hours unless vehicle is preventing free flow of traffic Full notes and photograph required
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 WCC formal instruction to disregard
Observations
1 If evidence of loadingunloading heavy bulky items seen and no other kerbside parking place available for vehicle nearby ndash
0830-1100 - give 20 mins casual observation If loading still taking place after 20 mins give further 20
mins casual observation If no loading observed after first 20 mins give 5 mins constant observation before issuing PCN if no further loading observed
1100-1830 - same applies but if vehicle still in situ after first 20 mins issue PCN
2 If evidence of picking upsetting down passengers seen allow as long as is necessary If no evidence seen
issue instant PCN 3 Give 5 mins constant observation to vehicles displaying a valid disabled badge to ascertain whether picking
upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
12 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles Liveried or unliveried commercial vehicles (ie vans HGVs lorries etc) Royal Mail vehicles liveried solo
motorcycles
Waiting Restrictions Apply Loading Restrictions Do Not Apply
PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
Instant code 01 PCN only if evidence of concession being abused ie driver in cafeacute etc Full notes to be made by
Marshal Do not issue PCN by CCTV unless it is clear that any concession is being abused Exemptions
1 Any vehicle - do not issue for the first and last 3 mins of controlled hours on SYLs 2 Notification has been received from Parking Services that special permission has been given to loadunload
post-1100 as operation cannot be completed within 20 min allowance
3 Vehicle is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use CCTV Operators check Permits system by searching the VRM to
confirm if the vehicle holds a valid PIB
4 Vehicle is identified as having a valid WCC-issued SYLDYL dispensation
5 Cleansing and refuse vehicles collecting rubbish from the side of the road (Note this applies to both WCC
and commercial refuse company vehicles)
6 Domestic and office removal vehicles for as long as necessary whilst actively loading unloading
7 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
8 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other
practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off-street area
13 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
9 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
10 Vehicle is in the Whitehall Security Zone
11 WCC formal instruction to disregard
12 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 0830ndash1100 - Give 20 mins casual observation then additional 5 mins constant observation If
loadingunloading is observed repeat process up to 1100 If no evidence of loadingunloading after 25 mins a PCN may be issued HGVs only give 40 mins casual observation then additional 5 mins constant observation If loading
unloading is observed repeat process up to 1100 If no evidence of loadingunloading after 45 mins a PCN may be issued 1100-1830
Casual observation for 20 mins and if vehicle is still in situ a PCN may be issued Multi-drops that may take longer than 20 mins are permitted as long as the vehicle is moved in the process A fresh 20 minute casual observation should be given if vehicle moved The back of vehicle should be checked to see if driver in attendance and for evidence of loadingunloading activity and a photograph of the back of the vehicle (or side of the vehicle where loadingunloading takes place) taken at time of issue Full notes to be made by Marshal HGVs only give 40 mins casual observation A PCN may be issued if vehicle still in situ after this period
1830ndash0830 on DYLs - As per 0830ndash1100 above
Note the TMO allows continuous loading activity for as long as necessary before 1100 but 20 mins max from 1100 to 1830 There is no restriction on the nature of goods for commercial loading activity HGVs are vehicles over 35 tonnes in weight The additional observation should only be given to those vehicles displaying the HGV operator disc They may also have chevrons at the rear although if present these only indicate vehicles that are over 75 tonnes
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation 3 BT vehicles loadingunloading Give 20 mins casual observation except outside exchange where 5 mins
constant observation should be given
4 Evidence of delivering mail or postal packets by couriers in which case 20 mins should be allowed before issuing a PCN Apply observations as per observation 1 above
5 Give 2 mins observation to licensed Hackney Carriages to ascertain whether loadingunloading andor picking upsetting down
6 Hospital Car Service vehicle displaying hospital car service identifier parked in close proximity to
hospitalclinic give 20 mins casual observation to allow for picking upsetting down passenger(s) andor patient(s) If no activity seen after 20 mins issue instant PCN Record hospitalclinic name
7 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual
observation As long as necessary should be given up to 1100 with 40 mins max thereafter CCTV camera operators should not issue PCNs to cash deliverycollection vehicles unless concession clearly being abused
8 Prisoner Transport vehicles in vicinity of Police station or Magistrates court ndash give 20 mins casual observation
14 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles Liveried or unliveried commercial vehicles (ie vans HGVs lorries etc) Royal Mail vehicles liveried solo
motorcycles
LoadingUnloading Outside of CPZ hours - Night-Time Enforcement Waiting Restrictions May Apply Loading Restrictions Do Not Apply PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
Do not issue PCN by CCTV unless it is clear that concessions are being abused SYLs ndash All vehicles
SYL controls not active therefore no enforcement unless timeplate extends hours in which case enforcement is identical to DYLs below for the duration of the extended period Unlimited loadingunloading activity is permitted However no PCNs to be issued for the first or last 3 mins of extended period DYLs ndash between 1830-0830
Give 20 mins casual observation then additional 5 mins constant observation If loadingunloading observed repeat process If no evidence of loadingunloading after 25 mins a PCN may be issued Multi-drops that may take longer than 20 mins are permitted as long as the vehicle is moved in the process A fresh 20 minute casual observation should be given if vehicle moved Unlimited loadingunloading activity is permitted The back of vehicle should be checked to see if driver in attendance and for evidence of loading activity Full notes to be made by Marshal HGVs only give 40 mins casual observation then additional 5 mins constant observation If no evidence of
loadingunloading after 45 mins a PCN may be issued There is no restriction on the nature of goods for commercial loading activity Exemptions and observations as per pages 12-13
15 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles Liveried or unliveried commercial vehicles (ie vans HGVs lorries etc) Royal Mail vehicles liveried solo
motorcycles
Double Parking Waiting Restrictions May Apply Loading Restrictions Do Not Apply PCN Code 26 ldquoParked in a special enforcement area more than 50cm from the edge of the carriageway and not within a designated parking placerdquo
Enforcement by Marshal and CCTV
Do not issue PCN by CCTV unless it is clear that any concession is being abused Note for double parking to be occurring the vehicle must be parked more than 50cm away from bothall kerbsedges
of the carriageway Do not issue code 26 PCNs in narrow streets but revert to waiting and loading restrictions as per pages 12-13 Exemptions
1 Cleansing and refuse vehicles collecting rubbish from the side of the road (Note this applies to both WCC and commercial refuse company vehicles)
2 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
3 WCC formal instruction to disregard
4 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
Observations
1 0830-1100 - give 20 mins casual observation If loading still taking place after 20 mins give further 20 mins
casual observation If no loading observed after first 20 mins give 5 mins constant observation before issuing PCN if no further loading observed HGVs only give 40 mins casual observation then additional 5 mins constant observation If no evidence of
loadingunloading after 45 mins a PCN may be issued
1100-1830 - same applies but if vehicle still in situ after first 20 mins issue PCN
16 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
HGVs only give 40 mins casual observation A PCN may be issued if vehicle still in situ after this period
2 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual
observation if no appropriate kerbside space available
17 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles HGVs over 25 tonnes or 5 tonnes laden weight buses of more than 8 seats excluding the driver
Overnight Waiting Ban Hours Midnight-0800 and 1830-Midnight Everyday
PCN Code 55 ldquoA commercial vehicle parked in a restricted street in contravention of the Overnight Waiting Banrdquo PCN code applies to any designation
Enforcement by Marshal and CCTV
Do not issue PCN by CCTV unless it is clear that any concession is being abused Check back of vehicle to see if vehicle attended before commencing enforcement Full notes to be made by Marshal There must be a repeater plate at both ends of the street and on turnarounds at junctions that turn into the street This is so the vehicle would have driven past the signed restriction
Exemptions
1 WCC formal instruction to disregard
2 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance Observations
1 Coachesbuses are allowed to remain parked until midnight in designated coach bays PCNs can be issued after this time once 10 mins casual observation has been given Coach defined as a vehicle containing more than 8 seats exclusive of the driver (ie 9 plus the driver) so if in doubt as to whether coach or mini-bus Marshal should count the number of passenger seats Coaches are now classed as lsquobusesrsquo
2 40 mins casual observation period should be given to HGVs followed by an additional 5 mins constant
observation to establish if the vehicle is in the process of loadingunloading If no evidence of loading activity then observed issue instant PCN If loading observed repeat the process This does not apply to coachesbuses
18 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles Coaches Buses
Waiting Restrictions Apply Loading Restrictions Do Not Apply PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
Do not issue PCN by CCTV unless it is clear that any concession is being abused
Coach defined as a vehicle containing more than 8 seats exclusive of the driver (ie 9 plus the driver) Coaches are now classed as lsquobusesrsquo
Exemptions
1 WCC formal instruction to disregard
2 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance Observations
1 10 mins casual observation If evidence of picking upsetting down passengers and their luggage is then observed give as long as is necessary to complete the process If no activity is seen after 10 mins observation then issue instant PCN
19 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES
Pedestrian Zones PCN Code 01 ldquoParked in a restricted street during prescribed hoursldquo PCN Code 02 ldquoldquoParked or loadingunloading in a restricted street where waiting and loadingunloading restrictions are in forcerdquo
Enforcement by Marshal and CCTV
The pedestrian zone signage will show the times when vehicular access to the zone is permitted During these times either normal SYL or loading ban restrictions apply (the latter where lsquono loadingrsquo signs are present) even though the zone will have no yellow line markings or kerb marks Unless exemption below applies any contravention within the zone should be issued with a code 01 or code 02 PCN (as appropriate) and not a code 62
Outside of the hours access is permitted an instant code 01 or code 02 PCN should be issued as appropriate unless
exemption below applies For commercial vehicles during hours access is permitted instant PCN only if evidence of concession being abused Do not issue PCN by CCTV to commercial vehicles unless it is clear that any concession is being abused Exemptions
1 Notification has been received from Parking Services that special permission has been given to loadunload for as long as necessary at a particular location or outside of zone access times
2 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company and is parked in compliance with the boardrsquos conditions of use CCTV Operators check
Permits system by searching the VRM to confirm if the vehicle holds a valid PIB
3 Vehicle is identified as having a valid WCC-issued SYL dispensation specifically given for a loading ban location
4 Cleansing and refuse vehicles collecting rubbish (Note this applies to WCC and commercial refuse company vehicles)
5 Domestic and office removal vehicles for as long as necessary whilst actively loadingunloading Special permission required from Parking Services if a loading ban is in place
6 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
20 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
7 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
8 Vehicle being used for Fire Brigade Ambulance or Police purposes
9 London Fire Brigade Vehicle displaying Identifier Board
10 WCC formal instruction to disregard
11 During times when access is permitted gate or barrier to premises which the vehicle needs access to is
being opened or closed and there is no other practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off-street area
12 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 During times when access is permitted and no loading ban is in place - There is evidence of private
vehicles loadingunloading bulky or heavy items Take logging then give a minimum of 20 mins casual
observation If loading still taking place after 20 mins give further 20 mins casual observation up until end of permitted access time If no loading observed after 20 mins give 5 mins constant observation before issuing PCN if loading not observed during this period If loading is seen repeat procedure As long as necessary should be given during permitted times
2 During times when access is permitted and no loading ban is in place give 20 mins casual observation to commercial vehicles then additional 5 mins constant observation If loadingunloading is observed repeat
process up until end of permitted access time If no evidence of loadingunloading after 25 mins a PCN may be issued As long as is necessary should be given during permitted times There is no restriction on the nature of goods for commercial loading activity HGVs only give 40 mins casual observation then additional 5 mins constant observation If loading
unloading is observed repeat process up until end of permitted access time If no evidence of loadingunloading after 45 mins a PCN may be issued
HGVs are vehicles over 35 tonnes in weight The additional observation should only be given to those vehicles displaying the HGV operator disc They may also have chevrons at the rear although if present these only indicate vehicles that are over 75 tonnes
3 During times when access is permitted - Evidence of picking upsetting down passengers and their luggage observed Sufficient time must be allowed for this activity (for as long as necessary) Driver should be with vehicle
4 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
5 During times when access is permitted and no loading ban is in place - Evidence of delivering mail or postal packets by couriers in which case 20 mins should be allowed before issuing a PCN Apply observations as per observation 2 for commercial vehicles above
6 BT vehicles loadingunloading Give 20 mins casual observation except outside exchange where 5 mins constant observation should be given
7 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
8 During times when access is permitted - Give 5 mins constant observation to vehicles displaying a valid
disabled badge to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
9 During times when access is permitted and no loading ban is in place - Vehicles displaying a valid residentsrsquo permit for the same zone (or interim permit or URN) to be given 5 mins constant observation before issue of PCN If no loadingunloading activity observed after this time PCN should be issued If concession blatantly being abused PCN can be issued without 5 mins observation but full notes must be made
21 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
10 Give 2 mins observation to licensed Hackney Carriages to ascertain whether loadingunloading andor picking upsetting down
11 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual
observation
22 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES
Waiting and Loading Restrictions Apply
PCN Code 02 ldquoParked or loadingunloading in a restricted street where waiting and loadingunloading restrictions are in forcerdquo
Enforcement by Marshal and CCTV
Instant PCN unless exemptions below apply Note at designated locations lsquoat any timersquo loading restriction signs are not required Exemptions
1 Notification has been received from Parking Services that special permission has been given to loadunload at a particular location
2 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by
a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use CCTV Operators check Permits system by searching the VRM to confirm if
the vehicle holds a valid PIB
3 Vehicle is identified as having a valid WCC-issued SYLDYL dispensation specifically given for a loading ban location
4 Cleansing and refuse vehicles collecting rubbish from the side of the road (Note this applies to WCC and
commercial refuse company vehicles)
5 Vehicle is in the Whitehall Security Zone 6 Vehicles used for Fire Brigade Ambulance or Police purposes
7 Domestic and office removal vehicles with special permission from Parking Services whilst actively loading
unloading for as long as necessary
8 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
9 Gate or barrier to premises which the vehicle needs access to is being opened or closed and there is no
other practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off-street area
10 Visible signs of unavoidable breakdown or recovery service vehicle in attendance
23 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
11 WCC formal instruction to disregard
12 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Evidence of picking upsetting down passengers and their luggage observed Sufficient time must be
allowed for this activity (for as long as necessary) Driver should be with vehicle
2 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
3 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual observation PCNs should not be issued by CCTV to cash deliverycollection vehicles unless concession clearly being abused
4 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation 5 Give 5 mins constant observation to vehicles displaying a valid disabled badge to ascertain whether picking
upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
6 Clinical or Hazardous Waste collection vehicles actively involved in the collection of clinical or hazardous
waste to be given 20 mins casual observation
7 Give 2 mins observation to licensed Hackney Carriages to ascertain whether loadingunloading andor picking upsetting down
24 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Residentsrsquo Bays PCN Code 12 ldquoParked in a residentsrsquo or shared-use parking place or zone without either clearly displaying a valid permit or voucher or pay and display ticket issued for that place or without payment of the parking chargerdquo PCN Code 19 ldquoParked in a residentsrsquo or shared-use parking place or zone either displaying an invalid permit or voucher or pay and display ticket or after the expiry of paid for timerdquo
Enforcement by Marshal
Instant code 12 PCN if vehicle displaying no visible residentsrsquo permit (code 12r) or if vehicle relying on a PampD ticket (code 12t) or other payment (code 12r) unless exemption below applies
Instant code 19 PCN If vehicle displaying an invalid residentsrsquo permit wrong zone (code 19w) incorrect VRM (code 19x) or expired permit (code 19z) unless exemption below applies
When instructed to take enforcement action as a result of a residentsrsquo permit being altered the vehicle can be issued with an instant code 12r PCN Details of this action must be confirmed with WCCrsquos permit investigation contractor at
the earliest opportunity
Exemptions
1 Vehicle is displaying any of the following valid permits ndash
Residentsrsquo permit for the appropriate zone (note a motorcycle residentsrsquo permit will be a lsquovirtualrsquoelectronic permit)
Permit URN
lsquoInterimrsquo residentsrsquo permit
WCC white disabled badge (note in a Car Club vehicle the VRM on the badge will not match that of the vehicle)
Official All Zones permit
Business or Teachersrsquo permit in sub-zone C2
Residentsrsquo visitorsrsquo (Brent) or business permit or white disabled badge equivalent (RBKC Purple Camden Green or substitute badge City of London Red) for a neighbouring borough on a reciprocal street where agreement applies and as denoted on the sign This does not apply in Queenrsquos Gate
2 All vehicles ndash do not issue for the first and last 3 mins of controls This does not apply to residentsrsquo bays that
are enforced at all times For non-24 hour controls this means -
0830 ndash 1830 controls
0830 0831 0832 ndash do not issue 0833 ndash 1826 ndash valid PCN 1827 1828 1829 ndash do not issue 1830 onwards ndash controls have ended 0830 ndash 2030 controls
0830 0831 0832 ndash do not issue
25 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
0833 ndash 2026 ndash valid PCN 2027 2028 2029 ndash do not issue 2030 onwards ndash controls have ended 0830 ndash 2200 controls
0830 0831 0832 ndash do not issue 0833 ndash 2156 ndash valid PCN 2157 2158 2159 ndash do not issue 2200 onwards ndash controls have ended
3 If vehicle is displaying an expired annual residentsrsquo permit for zone take following action
Permit expired by 1-14 days ndash Warning Notice
Permit expired by 15 days-1 month ndash Instant code 19z PCN
Permit expired by 1 month plus - Instant code 12r PCN
4 The residentsrsquo permit or White Disabled Badge is obscured in which case a Warning Notice only should be
issued if a HHCT check confirms the permitbadge as valid
5 If vehicle is displaying expired white badge take following action
Badge expired by 1 day-1 month ndash Warning Notice
Badge expired by 1 month plus ndash Instant code 12r PCN
6 Notification has been received from the Parking Services that special permission has been given to
loadunload at particular location
7 Vehicle displaying valid Trades Permit Note a Trades permit issued by a neighbouring borough is acceptable on a reciprocal street
8 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by
a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
9 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and
commercial refuse company vehicles
10 Domestic and office removal vehicles for as long as necessary whilst actively loadingunloading
11 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
12 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other
practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off street area
13 Vehicles used for Fire Brigade Ambulance or Police purposes
14 H zone residentsrsquo permit allows permit concessions in zones A and D
15 If vehicle is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings)
issue Warning Notice unless vehicle is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24 PCN
16 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
17 WCC formal instruction to disregard
18 WCC CCTV car being used in pursuance of statutory powers or duties
26 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
Observations
1 If evidence of picking upsetting down passengers and their luggage is observed a maximum of 2 mins is
allowed Driver should be with vehicle
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
3 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing PCN
4 Commercial vehicles (including long wheel-based vehicles) ndash give 20 mins casual observation If vehicle
still in situ issue instant PCN
Private vehicles ndash if evidence of loadingunloading observed give 20 mins casual observation as above
For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place If no evidence of loading activity seen instant PCN
Note maximum time for loading in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private If max time exceeded issue code 12r PCN
5 If vehicle is displaying valid HEB badge then 60 minute casual observation should be given before PCN
issued
6 Give 5 mins constant observation to vehicles displaying a valid blue disabled badge (any issuing authority) to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
7 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual observation As long as necessary should be given up to 1100 with 40 mins max thereafter
27 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Shared-Use Bays - Residentsrsquo Permits Pay and Display and Pay-to-Park PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 12 ldquoParked in a residentsrsquo or shared-use parking place or zone without either clearly displaying a valid permit or voucher or pay and display ticket issued for that place or without payment of the parking chargerdquo PCN Code 19 ldquoParked in a residentsrsquo or shared-use parking place or zone either displaying an invalid permit or voucher or pay and display ticket or after the expiry of paid for timerdquo
Enforcement by Marshal
Shared-use bays enable residentsrsquo permit holders and visitors to use the same parking bay Residentsrsquo permit holders displaying a valid permit for that zone can park in these bays at any time whereas visitors must pay to park during the hours controls apply Some shared-use bays are only available to visitors at certain times during the day as indicated by the signage (eg 10am-4pm) Marshals will need to check for various payment methods at shared-use bays ndash residentsrsquo permits Pay-to-Park PampD and Parking Card payments are all valid If no residentsrsquo permit is on display prior to issue give 5 mins constant observation and confirm on the Pay-to-Park system that no further payment by phone has been made This 5 mins observation period is to enable the motorist to make payment upon parking Record location number where vehicle is parked in Notes field on HHCT When confirming whether a vehicle has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked Where drivers have paid to park it is acceptable for them to move to another shared-use or paid-for parking bay within the same zone using the same payment until it expires but not to another zone even if the tariff is identical
28 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PCN Scenarios ndash
PampD Ticket Pay-to-Park Parking Card Residentsrsquo Permit = PCN Code
Pa
ym
en
t
none none none none 12s
at least 3 mins expiry
none none none 19s
none at least 3
mins expiry none none 19s
none none at least 3
mins expiry none 19s
none none Card incorrectly
scratched none 19s
none none none expired 19z
none none none wrong VRM 19x
none none none wrong zone 19w
Issue code 12s PCN after 5 mins constant observation if vehicle displaying no visible method of payment (no permit
no Parking Card no payment by phone or no PampD ticket or a PampD ticket from a different Borough) unless an exemption applies Issue instant code 19s PCN in the following circumstances unless an exemption applies ndash
1 Vehicle parked with a payment which has expired by at least 3 mins 2 Vehicle displaying a wrongly dated PampD ticket 3 Vehicle displaying PampD ticket or Parking Card face down obscured blank or incomplete Do not issue if
PampD ticket or Parking Card is upside down but details can be read - check ticketCard for validity 4 Vehicle displaying an incorrectly scratched Parking Card 5 Motorist is attempting to rely on a Pay-to-Park or PampD payment made in another zone 6 Vehicle is displaying a receipt of payment rather than a PampD ticket 1-6 above assumes no other valid method of payment has been used
Instant code 19 PCN If vehicle displaying an invalid residentsrsquo permit wrong zone (code 19w) incorrect VRM (code 19x) or expired permit (code 19z) unless exemption below applies
If note left by motorist indicating PampD not working or their creditdebit card not registering Marshal should report possible fault check for payment by other method and if none issue instant code 12s PCN Full notes to be recorded
When instructed to take enforcement action as a result of a residentsrsquo permit being altered the vehicle can be issued with an instant code 12s PCN Details of this action must be confirmed with WCCrsquos permit investigation contractor at
the earliest opportunity Exemptions
1 All vehicles ndash do not issue for the first and last 3 mins of controlled hours This means -
0830 ndash 1830 controls
0830 0831 0832 ndash do not issue 0833 ndash 1826 ndash valid PCN 1827 1828 1829 ndash do not issue 1830 onwards ndash controls have ended 0830 ndash 1330 Saturday controls (where applicable)
0830 0831 0832 ndash do not issue 0833 ndash 1326 ndash valid PCN 1327 1328 1329 ndash do not issue 1330 onwards ndash controls have ended
29 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
2 Vehicle is displaying any of the following valid items ndash
PampD ticket
Parking Card
Residentsrsquo permit for the appropriate zone (inc lsquovirtualrsquoelectronic motorcycle residentrsquo permit)
Permit URN
lsquoInterimrsquo residentsrsquo permit
WCC white disabled badge (note in a Car Club vehicle the VRM on the badge will not match that of the vehicle)
Official All Zones permit
Business or Teachersrsquo permit in sub-zone C2
Residentsrsquo visitorsrsquo (Brent) or business permit or white disabled badge equivalent (RBKC purple Camden green City of London red) for a neighbouring borough on a reciprocal street where agreement applies and as denoted on the sign This does not apply in Queenrsquos Gate
3 Motorist has made a valid payment by phone 4 If vehicle is displaying an expired annual residentsrsquo permit for zone take following action -
Permit expired by 1-14 days ndash Warning Notice
Permit expired by 15 days-1 month ndash Instant code 19s PCN
Permit expired by 1 month plus - Instant code 12s PCN
This assumes no valid PampD ticket Parking Card or white disabled badge is on display or no payment by phone has been made
5 The residentsrsquo parking permit or white disabled badge is obscured in which case a Warning Notice only
should be issued if a HHCT check confirms the permitbadge as valid
6 If vehicle is displaying expired white badge take following action
Badge expired by 1 day-1 month ndash Warning Notice
Badge expired by 1 month plus ndash Instant code 12s PCN
7 A PampD ticket purchased from the same zone is acceptable In Lincolnrsquos Inn Fields only this includes tickets purchased from Camden In Queens Gate and Exhibition Road this includes tickets purchased from RBKC
8 If PampD machine shows Marshalrsquos ldquoOut of Orderrdquo notice vehicle exempt for max stay calculated from the time
the machine is returned to service Vehicle must be moved unless other valid method of payment used or can rely on an exemption Code 08 (ldquoParked at an out of order meter during controlled hoursrdquo) is not to be used on shared-use bays Unless the above applies motorists should either use an alternative payment method or move the vehicle This is explained at the bay
9 Notification has been received from Parking Services that special permission has been given to loadunload
at particular location
10 Vehicle displaying valid Trades Permit Note a Trades permit issued by a neighbouring borough is acceptable on a reciprocal street
11 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by
a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
12 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and
commercial refuse company vehicles
13 Domestic and office removal vehicles for as long as necessary whilst actively loadingunloading
14 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
30 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
15 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other
practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off street area
16 Vehicle being used for Fire Brigade Ambulance or Police purposes
17 If vehicle overhanging bay markings (2 wheels or more are outside of the bay and not touching the bay
markings) issue Warning Notice unless vehicle is causing an obstruction to other road users ie is a hazard is affecting traffic flow or is preventing the use of adjacent space(s) in which case issue instant code 24 PCN
18 H zone residentsrsquo permit allows permit concessions in zones A and D
19 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
20 WCC formal instruction to disregard
21 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 If evidence of picking upsetting down passengers and their luggage is observed a maximum of 2 mins is
allowed Driver should be with vehicle
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
3 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing PCN
4 Commercial vehicles (including long wheel-based vehicles) ndash give 20 mins casual observation If vehicle
still in situ issue instant PCN For all commercial vehicles except long wheel-based vehicles the 20 mins exemption can be used before or after payment has been made to extend the loadingunloading period If PCN is issued for vehicle exceeding the 20 mins period this must be evidenced through Marshal observations and notes
Private vehicles ndash if evidence of loadingunloading observed give 20 mins casual observation as above If
no evidence of loading activity seen instant PCN Note maximum time in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private If max time exceeded issue code 12s PCN
5 Vehicle is displaying valid blue badge and payment to park has expired by less than 63 mins
6 Vehicle is a WCC Car Club vehicle and payment to park has expired by less than 63 mins This applies if
either Zipcar Reader Zipcar badge or WCC Car Club badge are on display
7 If vehicle is displaying valid HEB badge then 60 minute casual observation should be given before PCN issued
8 Give 5 mins constant observation to vehicles displaying a valid blue disabled badge (any issuing authority) to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
9 Electric vehicles and plug-in hybrids can park free of charge up to the max stay allowed 2 loggings required
Marshals should ascertain vehicle status via tax disc and vehicle make and model type
10 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual observation
31 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Paid-For Parking Bays (Pay and Display and Pay-to-Park Bays and Pay-to-Park Only Bays) PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 30 ldquoParked for longer than permittedrdquo
Enforcement by Marshal
Marshals will need to check for various payment methods at these bays ndash Pay-to-Park PampD and Parking Card payments are all valid Marshals should allow any valid method of payment (Pay-to-Park PampD ticket or Parking Card) in a paid-for parking bay regardless of specific bay designation Prior to issue give 5 mins constant observation and confirm on the Pay-to-Park system that no payment by phone has been made This 5 mins observation period is to enable the motorist to make payment upon parking Record location number where vehicle is parked in Notes field on HHCT A PCN may be issued once payment has expired by 3 mins As the motorist can subsequently top up their payment at any time there is no requirement to give a second 5 mins observation Where drivers have paid to park it is acceptable for them to move to another paid-for parking bay within the same zone using the same payment until it expires but not to another zone even if the tariff is identical If the motorist is attempting to rely on a Pay-to-Park or PampD payment made in another zone a code 11 PCN should
be issued PCN Scenarios ndash
PampD Ticket Pay-to-Park Parking Card = PCN Code
Pa
ym
en
t
none none none
11u (in P2P only bay)
11 (in P2PPampD bay)
at least 3 mins expiry
none none 05
none at least 3
mins expiry none 05
none none at least 3
mins expiry 05
none none Card incorrectly
scratched
11u (in P2P only bay)
11 (in P2PPampD bay)
32 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
If note left by motorist indicating PampD not working or card not registering report possible fault check for payment by other method and if none issue instant code 11 or 11u PCN as appropriate Full notes to be recorded
Where a vehicle is displaying a receipt of payment rather than a PampD ticket this is insufficient (PCN code 11 or 11u)
If vehicle is displaying an obscured PampD ticket or Parking Card or if ticketCard is face down issue instant code 11 or 11u PCN if no payment has been made by other method Do not issue if ticketCard is upside down only and
details can be read ndash check ticketCard for validity When confirming whether a vehicle has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked Note shared-use (residentsrsquopaid-for) bays are enforced by codes 12 and 19 (see pages 27-30) Exemptions
1 All vehicles ndash do not issue a PCN during the first and last 3 mins of controlled hours This means ndash
0830 ndash 1830 controls
0830 0831 0832 ndash do not issue 0833 ndash 1826 ndash valid PCN 1827 1828 1829 ndash do not issue 1830 onwards ndash controls have ended 0830 ndash 1330 Saturday controls (where applicable)
0830 0831 0832 ndash do not issue 0833 ndash 1326 ndash valid PCN 1327 1328 1329 ndash do not issue 1330 onwards ndash controls have ended
2 Vehicles showing the following valid permits can park free of charge 0830-0930 and 1730-1830 Where
controls on Saturday end at 1330 concession applies 0830-0930 and 1230-1330
Residentsrsquo permit for the zone (including lsquovirtualrsquoelectronic motorcycle residentsrsquo permit)
Official All Zones permit
Permit URN
lsquoInterimrsquo residentsrsquo permit
Business or Teachersrsquo permit in sub-zone C2
Residentsrsquo or business permit for a neighbouring borough on a reciprocal street
Where valid permit displayed PCN should not be issued until 0933 or from 1727 Where controls end at 1330 on a Saturday PCN should not be issued until 0933 or from 1227
0830 ndash 1830 controls
0830 ndash 0930 ndash first hour permit exemption applies 0930 0931 0932 ndash do not issue 0933 ndash 1726 ndash valid PCN 1727 1728 1729 ndash do not issue 1730 ndash 1830 ndash last hour permit exemption applies 1830 onwards ndash controls have ended 0830 ndash 1330 Saturday controls (where applicable)
0830 ndash 0930 ndash first hour permit exemption applies 0930 0931 0932 ndash do not issue 0933 ndash 1226 ndash valid PCN 1227 1228 1229 ndash do not issue 1230-1330 ndash last hour permit exemption applies 1330 onwards ndash controls have ended
3 A PampD ticket purchased from the same zone is acceptable In Lincolnrsquos Inn Fields only this includes tickets purchased from Camden In Queens Gate and Exhibition Road this includes tickets purchased from RBKC
33 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
4 If PampD machine shows Marshalrsquos ldquoOut of Orderrdquo notice vehicle exempt for max stay calculated from the time
the machine is returned to service Vehicle should be moved unless other method of payment used or can rely on an exemption Code 08 (ldquoParked at an out of order meter during controlled hoursrdquo) is not to be used on paid-for parking bays Unless the above applies motorists should either use an alternative payment method or move the vehicle This is explained at the bay
5 Vehicle is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued
by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
6 Vehicle is displaying valid WCC white disabled badge Note in a Car Club vehicle the VRM on the badge
will not match that of the vehicle
7 Vehicle is displaying a valid Trades permit Note a Trades permit issued by a neighbouring borough is acceptable on a reciprocal street
8 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and commercial refuse company vehicles
9 Domestic and office removal vehicles for as long as necessary whilst actively loadingunloading
10 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
11 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other
practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off-street area
12 Vehicles being used for Fire Brigade Ambulance or Police purposes
13 If vehicle is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings) issue Warning Notice unless vehicle is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24 PCN
14 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
15 WCC formal instruction to disregard
16 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Evidence of private vehicle loadingunloading observed in which case 20 mins casual observation must be
given before PCN issued
Give 20 mins casual observation to commercial vehicles even if no loading activity is seen Long wheel-
based vehicles that do not fit into one bay are still permitted to loadunload For all commercial vehicles except long wheel-based vehicles the 20 mins exemption can be used before or after payment has been made to extend the loadingunloading period If PCN is issued for vehicle exceeding the 20 mins period this must be evidenced through Marshal observations and notes
Note maximum time for loading in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private If max time exceeded issue code 11 or 11u PCN (as appropriate)
2 Evidence of picking upsetting down passengers and their luggage observed A maximum of 2 mins is
allowed Driver should be with vehicle
34 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
3 Vehicle is displaying valid blue badge and payment to park has expired by less than 63 mins
4 Vehicle is a WCC Car Club vehicle and payment to park has expired by less than 63 mins This applies if
either Zipcar Reader Zipcar badge or WCC Car Club badge are on display
5 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
6 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
7 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing a PCN
8 Give 5 mins constant observation to vehicles displaying a valid blue disabled badge to ascertain whether
picking upsetting down is occurring Issue instant PCN after this period if none seen and no payment madedisplayed If activity observed allow as long as necessary
9 Electric vehicles and plug-in hybrids can park free of charge up to the max stay allowed Marshals should
ascertain vehicle status via tax disc and vehicle make and model type If also displaying a residentsrsquo permit the max stay is additional to the hour concession at the startend of controlled hours
10 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual observation
35 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Paid-For Motorcycle Bays PCN Code 11g ldquoParked without payment of the parking charge (motorcycle bay)rdquo PCN Code 23g ldquoParked in a parking place or area not designated for that class of vehicle (motorcycle bay)rdquo PCN Code 24 ldquoNot parked correctly within the markings of the bay or spacerdquo
Enforcement by Marshal
Bay Regulations
Zones A B C D H ndash Bays for motorcycles only at all times
Zones E F G ndash Bays for motorcycles only 0700-1900 Mon-Sat Non-motorcycle vehicles can use the bays outside of these hours
Motorcycle defined as a lsquopowered 2 wheelerrsquo or by a tax class of lsquobicyclersquo Motorcycle bay payment does not entitle a motorcycle to use any other bay type (eg normal Pay-to-Park bay PampD bay etc) Motorcycles are permitted to move freely from one motorcycle bay to another in any zone as long as a valid payment to park for that day has been made Marshals can and should remove the covers from vehicles to take enforcement action Full notes to be made and photographs taken Motorcycle Enforcement Unless exemption below applies code 11g PCN to be issued after 5 mins observation if no valid motorcycle payment
is showing on the HHCT When confirming whether a motorcycle has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked Code 24 (no suffix) Warning Notice rather than full PCN unless motorcycle is preventing another vehicle from using
an adjacent space or is causing an obstruction ie is a hazard to other road users or is affecting traffic flow Other Vehicle (non-motorcycle) Enforcement Unless exemption below applies instant code 23g PCN to be issued to any non-motorcycle vehicle parked within the
bay during the hours the bay is controlled for motorcycle use only (at all times in zones A B C D and H and 0700-1900 Mon-Sat in zones E F and G) Vehicle to be authorised for relocation Relocation can occur from 30 minutes after the issue of the PCN Note loadingunloading by non-motorcycle vehicles is not permitted
36 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
Exemptions
1 Motorcycle with valid payment - note all motorcycle permits (daily weekly monthly quarterly yearly) are lsquovirtualrsquo electronic permits Nothing physical will be on display
2 No PCN to be issued to motorcycles for the first or last 3 minutes of controls when payment is required (CPZ
hours)
0830 ndash 1830
0830 0831 0832 ndash do not issue 0833 ndash 1826 ndash valid PCN 1827 1828 1829 ndash do not issue 1830 onwards ndash payment controls have ended 0830 ndash 1330 Saturday (where applicable)
0830 0831 0832 ndash do not issue 0833 ndash 1326 ndash valid PCN 1327 1328 1329 ndash do not issue 1330 onwards ndash payment controls have ended
3 No PCN to be issued to non-motorcycle vehicles parked in E F and G zones for first and last 3 minutes of
controls when bays are controlled for motorcycles only (ie no PCN until 0703 or from 1857) Other zones are for motorcycles only at all times so this exemption will not apply
0700 ndash 1900 controls
0700 0701 0702 ndash do not issue 0703 ndash 1856 ndash valid PCN 1857 1858 1859 ndash do not issue 1700 onwards ndash controls have ended
4 Electric motorcycles that have registered to use the scheme and have been issued with a yearly permit Note this will be indicated on the HHCT nothing physical will be on display Marshals should check that the motorcycle is indeed an electric motorcycle by checking that tax disc quotes a tax class of lsquoElectric Vehiclersquo If the motorcycle cannot be identified as an electric vehicle issue a code 11g PCN after 5 mins observation
and make comprehensive notes
5 Motorcycle displaying valid WCC white disabled badge
6 Motorcycles with a valid residentsrsquo permit are entitled to park in any motorcycle bay city-wide Note residentsrsquo permits for motorcycles are lsquovirtualrsquo electronic permits Nothing physical will be on display
7 Vehicle (any) is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board
issued by a utility company as long as the vehicle is not affecting the flow of traffic and is parked in compliance with the boardrsquos conditions of use
8 Vehicles (any) used in connection with building operations or highway maintenance in or adjacent to street
where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation
street maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
9 Vehicles (any) being used for Police Fire Brigade or Ambulance purposes
10 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and
commercial refuse company vehicles
11 Domestic and office removal vehicles with special permission from Parking Services for as long as necessary whilst actively loadingunloading
12 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
37 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
13 WCC formal instruction to disregard
14 WCC CCTV car being used in pursuance of statutory powers or duties
15 Motorcycles with a valid Camden or RBKC residentsrsquo permit are entitled to park in WCC motorcycle bays in
respective boundary streets where reciprocal agreements apply Observations
1 Evidence of motorcycle loadingunloading observed in which case 20 minutes casual observation should be
given before PCN issue Does not apply to non-motorcycle vehicles which are not permitted to loadunload
from paid-for motorcycle bays
2 Evidence of delivering mail or postal packets etc by motorcycle couriers in which case 20 minutes should be allowed before issuing a PCN
3 Any Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
4 Evidence of picking upsetting down passengers and their luggage observed (any vehicle) A maximum of 2
minutes is allowed and the driver should remain with the vehicle Exception to this is if picking upsetting down involves a disabled or aged person where as long as necessary should be given
5 Give 5 minutes constant observation to any vehicle displaying a valid disabled badge to ascertain whether
picking upsetting down is occurring Issue instant PCN after this if none seen If activity observed allow as long as necessary
6 Vehicle (any) is displaying a valid and correctly completed HEB badge Keep under casual observation for
60 minutes before issuing a PCN
38 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Split-Use Bays PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 25 ldquoParked in a loading place or bay during restricted hours without loadingrdquo PCN Code 45 ldquoStopped in a taxi rankrdquo PCN Code 45w ldquoParked in a taxi rankrdquo
Enforcement by Marshal and CCTV (as appropriate for restriction type)
These bays are split-use so their use differs depending on the time of the day andor the day of the week Signage at each bay advises what use is permitted and when The bays are generally a combination of ndash
Pay-to-Park bays during stated hours of control
Taxi ranks during specified hours
Loading bays during specified hours
1 Enforcement during Pay-to-Park hours of control
Enforcement exemptions and observations during these times are as per a standard paid-for parking bay (see pages 31-34) 2 Enforcement during taxi rank hours of control
Enforcement exemptions and observations during these times are as per a standard taxi rank (see pages 70-71) All vehicles ndash do not issue a PCN during the first and last 3 minutes of taxi rank controls
3 Enforcement during loading bay hours of control
Enforcement exemptions and observations during these times are as per a standard on-street loading bay (see pages 57-58) All vehicles ndash do not issue a PCN during the first and last 3 minutes of loading bay controls
39 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Taxi-Only Pay-to-Park Bays PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 23 ldquoParked in a parking place or area not designated for that class of vehiclerdquo
Enforcement by Marshal
These bays are for hackney carriages only during hours of control Taxi Enforcement
Unless exemption below applies prior to issue give 5 mins constant observation and confirm on the Pay-to-Park system that no further payment by phone has been made If no payment shown after this period issue code 11 PCN
If payment expired by 3 mins or more issue code 05 PCN
Where taxis have paid by phone to park it is acceptable for them to move to another taxi Pay-to-Park bay within the same zone using the same payment but not to another zone (as tariffs vary) If the taxi is relying on a Pay-to-Park payment made in another zone a code 11 PCN should be issued
When confirming whether a taxi has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked Other Vehicle (non-taxi) Enforcement Unless exemption below applies during controlled hours instant code 23 PCN to any non-taxi vehicle parked within
the bay Vehicle to be authorised for relocation Relocation can occur from 30 minutes after the issue of the PCN Exemptions
1 Taxis ndash do not issue PCN during the first and last 3 mins of controlled hours
2 Taxis ndash a correctly scratched and displayed Parking Card is acceptable
3 Vehicle (any) is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
4 Taxi is displaying valid WCC white disabled badge
5 Vehicle (any) is displaying a valid Trades permit
6 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and commercial refuse company vehicles
40 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
7 Domestic and office removal vehicles with special permission from Parking Services for as long as necessary whilst actively loadingunloading
8 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
9 Vehicles being used for Fire Brigade Ambulance or Police purposes
10 If Taxi is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings)
issue Warning Notice unless taxi is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24 PCN
11 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
12 WCC formal instruction to disregard
13 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Evidence of private vehicle (any) loadingunloading observed in which case 20 mins casual observation
must be given before PCN issued For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place
Give 20 mins casual observation to commercial vehicles (any) even if no loading activity is seen Long
wheel-based vehicles that do not fit into one bay are still permitted to loadunload
Note Maximum time for loading in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private
2 Evidence of picking upsetting down passengers and their luggage observed (any vehicle) A maximum of 2
mins is allowed Driver should be with vehicle
3 Taxi is displaying valid blue badge and payment to park has expired by less than 63 mins
4 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
5 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
6 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing a PCN
7 Give 5 mins constant observation to vehicles (any) displaying a valid blue disabled badge to ascertain
whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
41 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Coach-Only Pay-to-Park Bays PCN Code 05c ldquoParked after the expiry of paid for time (buses only)rdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 23c ldquoParked in a parking place or area not designated for that class of vehicle (buses only)rdquo
Enforcement by Marshal
These bays are for coaches only 0800-midnight Coach defined as a vehicle containing more than 8 seats (ie 9) exclusive of the driver and are now classed as lsquobusesrsquo
1 Coach Enforcement
Prior to issue give 5 mins constant observation and confirm on the Pay-to-Park system that no payment by phone has been made If no payment shown after this period issue code 11 PCN
If payment has expired by 3 mins or more issue code 05c PCN
Parking Cards may be used as an alternative to Pay-to-Park If obscured or face down and details cannot be read issue instant code 11 PCN
Where coaches have paid by phone to park it is acceptable for them to move to another coach Pay-to-Park bay within the same zone using the same payment but not to another zone (as tariffs vary) If the coach is relying on a Pay-to-Park payment made in another zone a code 11 PCN should be issued
When confirming whether a vehicle has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked 2 Other Vehicle (non-coach) Enforcement During hours of control instant code 23c PCN to any non-coach vehicle parked within the bay unless exemption
below applies Vehicle to be authorised for relocation and can occur from 30 minutes after the issue of the PCN Exemptions
1 Coaches ndash do not issue a PCN during the first and last 3 mins of controlled hours
2 Vehicle (any) is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
3 Vehicle (any) is displaying a valid Trades permit
42 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
4 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and commercial refuse company vehicles
5 Domestic and office removal vehicles with special permission from Parking Services for as long as
necessary whilst actively loadingunloading
6 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
7 Vehicles being used for Fire Brigade Ambulance or Police purposes
8 If coach is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings)
issue Warning Notice unless vehicle is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24 PCN
9 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
10 WCC formal instruction to disregard
11 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Evidence of private vehicle (any) loadingunloading observed in which case 20 mins casual observation
must be given before PCN issued For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place
Give 20 mins casual observation to commercial vehicles (any) even if no loading activity is seen
Note Maximum time for loading in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private
2 Evidence of picking upsetting down passengers and their luggage observed (any vehicle) A maximum of 2
mins is allowed Driver should be with vehicle
3 Vehicle (any) displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
4 Royal Mail vehicles or couriers deliveringcollecting postal packets Give 20 mins casual observation
5 Give 5 mins constant observation to vehicles (any) displaying a valid disabled badge to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
6 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual
observation
43 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
Parking Bays
Market Tradersrsquo Bays PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 16q ldquoParked in a permit space or zone without clearly displaying a valid permit (market tradersrsquo bay)rdquo PCN Code 24q ldquoNot parked correctly within the markings of the bay or space (market tradersrsquo bay)rdquo
Enforcement by Marshal
During controlled hours the bays are for market traders only who display the appropriate permit Those displaying a permitURN must still then pay to park (Pay-to-Park or Parking Card) Payment is based on whole hours and not on minutes Marshals will need to check for payment at these bays and whether a valid permit is displayed A market trader permit must be displayed to validate use of the bay There are no exemptions for non-market traderrsquos vehicles loadingunloading or picking upsetting down 1 Vehicles clearly displaying a Market Tradersrsquo permit - Where a valid market trader permit is displayed but no payment is evident issue code 11 PCN Prior to issue give 5
mins constant observation and confirm that no payment by phone has been made Record location number where vehicle is parked in Notes field on HHCT Issue instant code 05 if a valid permit is displayed but where payment has expired by at least 3 mins
Issue instant code 16q PCN where an invalid obscured or expired Market Traderrsquos Permit is displayed regardless of
whether payment has been made Relocate only at specific request of WCC
If market trader vehicle is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings) issue Warning Notice unless vehicle is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24q PCN (regardless of
whether a payment has been made or whether a valid permitURN is displayed)
44 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
2 All Other Vehicles ndash Issue instant code 16q if vehicle parked with no permit (regardless of whether payment made) Relocate only at
specific request of Marshal or WCC Exemptions
1 All vehicles ndash do not issue for first and last 3 mins of controlled hours
2 Valid market tradersrsquo permit or a valid URN corresponding to the bays displayed and valid payment is
evident
3 Vehicles being used for Fire Brigade Ambulance or Police purposes
4 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
5 WCC formal instruction to disregard
6 Vehicle undertaking statutory utility work 7 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
8 If vehicle displaying an expired market tradersrsquo permit (and payment has been made) ndash
1-14 days ndash Warning Notice
15 days+ - Instant code 16q PCN
9 WCC CCTV car being used in pursuance of statutory powers or duties
45 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Car Club Permit Holders Only Bays ndash ldquoAt Any Timerdquo PCN Code 16e ldquoParked in a permit space or zone without clearly displaying a valid permit (car club bay)rdquo PCN Code 24e ldquoNot parked correctly within the markings of the bay or space (car club bay)rdquo
Enforcement by Marshal
Car Club vehicles must be collected from and re-parked in their own bay which bears the appropriate identifier number Each individual vehicle may not park in an alternative Car Club bay Elsewhere Car Club vehicles may park in paid-for bays if an appropriate payment to park is made Marshals will need to check that the vehicle is a Car Club vehicle registered for the bay in which the vehicle is parked This will be indicated in one of two ways -
1 Car Club registration will be indicated on the Pay-to-Park system 2 The Car Club operator will provide a badge which will be displayed in the windscreen
Whether or not a badge is displayed in the windscreen confirm on the Pay-to-Park system that the vehicle is registered as a Car Club vehicle at the bay in which it is parked Instant code 16e PCN if vehicle not registered at the Car Club bay andor if vehicle is registered at a different Car
Club bay Vehicle should be authorised for relocation Note no picking upsetting down or loadingunloading is allowed in Car Club bays Exemptions
1 Vehicle is registered as Car Club vehicle for the bay and displaying the appropriate Car Club badge
2 Notification has been received from Parking Services that permission has been given for another vehicle to
use the bay (eg for loading or substitute vehicle that is not Car Club vehicle)
3 Exempted vehicle is parked across dividing lines within a space provided for 2 or more vehicles
4 Vehicle being used for Fire Brigade Ambulance or Police purposes
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
6 WCC formal instruction to disregard
7 WCC CCTV car being used in pursuance of statutory powers or duties
46 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Electric Vehicle Charging Bays ndash ldquoAt Any Timerdquo PCN Code 14 ldquoParked in an electric vehiclesrsquo charging place during restricted hours without chargingrdquo PCN Code 231 ldquoParked in a parking place or area not designated for that class of vehicle (electric vehicles bay)rdquo PCN Code 301 ldquoParked for longer than permitted (electric vehicles bay)rdquo
Enforcement by Marshal
Only electric and plug-in hybrid vehicles may park in these bays (or electric-only motorcycles in electric motorcycle bays) Marshals can check the status of vehicle via the tax disc or the make and model type Electric and plug-in hybrid vehicles must be charging their batteries ndash the charging point light will be green when actively charging and
blue when the vehicle is fully charged 1 Electric or Plug-In Hybrid vehicles - Issue code 14 PCN if electric or plug-in hybrid vehicle is parked but not charging Electric or plug-in hybrid vehicles
are only allowed to stay for the max stay for the bay which is indicated on the time-plate This restriction only applies MonndashSat 0830-1830 Issue code 301 PCN if max stay exceeded during controlled hours 2 Non-Electric or Plug-In Hybrid vehicles - Unless exemption below applies issue code 231 if the vehicle is not electric or plug-in hybrid
Note electric motorcycle bays are for electric motorcycles only All other vehicles including electric cars to be issued with a code 23 PCN in an electric motorcycle bay
Exemptions
1 Electric or plug-in hybrid vehicle (or electric motorcycle in electric motorcycle bays) parking within max stay
for the bay and actively charging the battery
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 Domestic and office removal vehicles with special permission from Parking Services for as long as necessary whilst actively loadingunloading
4 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications
47 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
6 WCC formal instruction to disregard
7 WCC CCTV car being used in pursuance of statutory powers
Observations
1 If evidence of picking upsetting down passengers and their luggage is observed a maximum of 2 mins is
allowed Driver should be with vehicle
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
3 Commercial vehicles (including long wheel-based vehicles) ndash give 20 mins casual observation If vehicle
still in situ issue after this instant PCN
Private vehicles ndash if evidence of loadingunloading observed give 20 mins casual observation as above
For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place If no evidence of loading activity seen instant PCN and authorise for relocation to nearest paid-for parking place
4 If vehicle is displaying valid HEB badge then 60 minute casual observation should be given before PCN
issued
48 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Disabled Blue Badge Bays ndash ldquoAt Any Timerdquo
PCN Code 22 ldquoRe-parked in the same parking place or zone within one hour of leavingrdquo PCN Code 30 ldquoParked for longer than permittedrdquo PCN Code 40 ldquoParked in a designated disabled personrsquos parking place without displaying a valid disabled personrsquos badge in the prescribed mannerrdquo
Enforcement by Marshal
Instant code 40 PCN if no disabled badge on display Contravening vehicle should be relocated to nearest paid-for
parking place The above also applies to vehicles displaying an expired or obscuredillegible blue disabled badge Where vehicle is displaying an altered badge details should be reported to WCCrsquos fraud investigation contractor as soon as possible Valid badge holders exceeding maximum stay (4 hours Mon-Fri 0830-1830) issue PCN code 30 only
If valid badge holder returns within one hour during the controlled period indicated on the sign and re-parks issue code 22 PCN
Only use lsquoorsquo suffix for blue badge holders not white badge holders Exemptions
1 Displaying valid European blue badge WCC white badge RBKC purple badge City of London red badge Camden green badge or replacement disabled badge or any other valid disabled badge Note 4 hour max stay during controlled hours still applies to badge holders
2 Vehicle is displaying a valid white badge URN 3 If details of white disabled badge unreadable or obscured issue Warning Notice only if a HHCT check
confirms the badge as valid unless valid blue badge also on display
4 If white badge has expired issue Warning Notice only up to one month after expiry Normal code 40 PCN
thereafter unless valid blue badge also on display
5 Vehicle being used for Fire Brigade Ambulance or Police purposes
6 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
49 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
7 WCC formal instruction to disregard
8 WCC CCTV car being used in pursuance of statutory powers or duties
9 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
10 Domestic and office removal vehicles with special permission from Parking Services for as long as necessary whilst actively loadingunloading
Observations
1 Evidence of vehicle loadingunloading observed in which case 20 mins casual observation must be given
before PCN issued For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place Give 20 mins casual observation to commercial vehicles even if no loading activity is seen Long wheel-based vehicles that do not fit into one bay are still permitted to loadunload
2 If evidence of picking upsetting down passengers and their luggage observed allow for a maximum of 2
mins unless this involves a disabled or aged passenger in which case allow as long as necessary If no evidence seen issue an instant PCN and authorise for relocation to nearest paid-for parking place
3 Royal Mail vehicles or couriers deliveringcollecting postal packets Give 20 mins casual observation
50 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Dedicated Disabled Bays ndash ldquoAt Any Timerdquo PCN Code 165 ldquoParked in a permit space or zone without clearly displaying a valid permit (dedicated disabled bay)rdquo
Enforcement by Marshal
The signage at a dedicated disabled bay displays the disabled icon and states lsquoPermit holder D___ onlyrsquo The bay also has lsquopermit holders onlyrsquo marked on the road surface The bay is therefore for the sole use of the vehicle displaying the unique correspondingly numbered lsquoD____rsquo Westminster white disabled badge This restriction applies at all times Issue instant code 165 PCN to any other vehicle including those displaying a blue disabled badge or a white
disabled badge not valid for parking in the bay Contravening vehicle should be relocated to nearest paid-for parking place Note the TMOs give no exemption or concession for general loadingunloading or picking upsetting down
Exemptions
1 Vehicles being used for Fire Brigade Ambulance or Police purposes
2 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
3 WCC formal instruction to disregard
4 Vehicle is displaying the corresponding valid white badge URN
5 If the corresponding white badge has expired issue Warning Notice only up to one month after expiry with
code 165 PCN thereafter
6 If corresponding white badge is obscured or unreadable issue Warning Notice only if a HHCT check
confirms the badge as valid
7 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Royal Mail vehicles or couriers deliveringcollecting postal packets Give 20 minutes casual observation
51 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Hotel Bays ndash ldquoAt Any Timerdquo PCN Code 166 ldquoParked in a permit space or zone without clearly displaying a valid permit (hotel bay)rdquo
Enforcement by Marshal
Only vehicles displaying an appropriate permit that matches the bay signage are able to park in these bays Vehicles parked without an appropriate permit should be issued with a code 166 PCN Relocation upon request
There is no exemption for general loadingunloading or picking upsetting down within the TMOs
Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
3 WCC formal instruction to disregard
4 WCC CCTV car being used in pursuance of statutory powers or duties
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
Observations
1 All vehicles ndash 5 mins observation to enable the permit to be collected from the hotel and displayed
52 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Doctorsrsquo Parking Bays - During Controlled Hours of Bay
PCN Code 16d ldquoParked in a permit space or zone without clearly displaying a valid permit (doctorrsquos bay)rdquo
Enforcement by Marshal
Instant code 16d PCN Contravening vehicles should be relocated to the nearest paid-for parking space at the
request of the surgerypermit holder only no sooner than 30 mins after PCN issue Where an expired Doctorsrsquo Parking permit is displayed issue PCN only Relocate only at specific request of WCC Exemptions
1 Displaying valid doctorsrsquo permit corresponding to the bay number or a valid doctorsrsquo permit URN
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
4 WCC formal instruction to disregard
5 WCC CCTV car being used in pursuance of statutory powers or duties
53 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Ambulance Bays PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo PCN Code 02 ldquoParked or loadingunloading in a restricted street where waiting and loadingunloading restrictions are in forcerdquo
Enforcement by Marshal and CCTV
Instant PCN These informal bays merely exempt ambulances from the parking restrictions which are indicated by SYLsDYLs Enforcement against other vehicles can only be made under contravention codes for the regulations in force (ie code 01 or 02) Yellow lines regulations apply to all other vehicles and usual exemptions to the yellow line restrictions still apply as per pages 8-9 (private vehicles) and 12-13 (commercial vehicles) Outside controlled hours on SYLs controls not active therefore no enforcement Exemptions
1 All Ambulance types
2 London Fire Brigade vehicle displaying Identifier Board
3 Vehicle being used for Fire Brigade Ambulance or Police purposes
4 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
5 WCC formal instruction to disregard
6 WCC CCTV car being used in pursuance of statutory powers or duties
54 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Hospital Parking Bays - During Controlled Hours of Bay
PCN Code 16h ldquoParked in a permit space or zone without clearly displaying a valid permit (hospital bay)rdquo
Enforcement by Marshal
Instant PCN Contravening vehicles should be relocated to the nearest paid-for parking space at the request of WCC Exemptions
1 Displaying valid hospital permit corresponding to the bay number or displaying a valid permit URN
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
4 WCC formal instruction to disregard
5 WCC CCTV car being used in pursuance of statutory powers or duties
55 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Diplomatic Bays ndash ldquoAt Any Timerdquo
PCN Code 41 ldquoStopped in a parking place designated for diplomatic vehiclesrdquo
Enforcement by Marshal
Instant PCN Contravening vehicles should be relocated to the nearest paid-for parking space at the request of the embassy only Exemptions
1 Vehicle has diplomatic VRM
2 Notification has been received from Parking Services that permission has been given for another vehicle to
use the bay (eg for loading or substitute vehicle that does not have diplomatic VRM)
3 Exempted vehicle is parked across dividing lines within a space provided for 2 or more vehicles
4 Vehicle being used for Fire Brigade Ambulance or Police purposes
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
6 WCC formal instruction to disregard
7 WCC CCTV car being used in pursuance of statutory powers or duties
56 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Police Designated Bays PCN Code 42 ldquoParked in a parking place designated for police vehiclesrdquo
Enforcement by Marshal
Duty solicitors and markedunmarked police vehicles only may use these bays Therefore enforcement within these bays should ONLY take place at the request of the nearby police station
Upon request only instant code 42 PCN and relocate to nearest paid-for parking space
Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 WCC formal instruction to disregard
3 WCC CCTV car being used in pursuance of statutory powers or duties
57 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
On-Street Loading Bays (Parking Places) PCN Code 22 ldquoRe-parked in the same parking place or zone within one hour of leavingrdquo PCN Code 232 ldquoParked in a parking place or area not designated for that class of vehicle (goods vehicle loading bays)rdquo PCN Code 25 ldquoParked in a loading place or bay during restricted hours without loadingrdquo PCN Code 30 ldquoParked for longer than permittedrdquo
Enforcement by Marshal
WCC operate both general lsquoLoading Onlyrsquo and lsquoGoods Vehicle Onlyrsquo loading bays The bay may or may not operate a maximum stay If so this will be indicated on the timeplate Vehicles may not park in these bays within the hours stated on the timeplate (some apply at all times) without engaging in loadingunloading activity This must be within the maximum time permitted for this activity if stated on the sign Where restriction advised on the signage vehicles returning within one hour issue code 22 PCN If the bay is a lsquogoods vehicles onlyrsquo loading bay issue code 222 PCN
If vehicle is of a class contrary to that indicated on timeplate (eg lsquogoods vehicles onlyrsquo) issue code 232 PCN and
relocate to the nearest paid-for parking place at the request of WCC Vehicles not observed loadingunloading during controlled hours issue code 25 PCN If the bay is a lsquogoods vehicles onlyrsquo loading bay issue code 252 PCN
Vehicles exceeding max time stated on the timeplate issue code 30 PCN
Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
3 WCC formal instruction to disregard
4 WCC CCTV car being used in pursuance of statutory powers or duties
Observations General lsquoLoading Onlyrsquo bays
1 Private vehicles If loadingunloading is observed give 20 mins casual observation then additional 5 mins
constant If loadingunloading activity still observed repeat process up to the max stay If vehicle still in situ
58 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
at end of max stay driver should be moved onto SYLsDYLs to complete loadingunloading activity If vehicle remains in situ issue code 30 PCN for overstaying regardless of activity within the bay
Commercial Vehicles Give 20 mins casual observation then additional 5 mins constant If
loadingunloading activity still observed repeat process up to the max stay If vehicle still in situ at end of max stay driver should be moved onto SYLsDYLs to complete loadingunloading activity If vehicle remains in situ issue code 30 PCN for overstaying regardless of activity within the bay
lsquoGoods Vehicles Onlyrsquo bays
2 lsquoGoods vehiclersquo defined within TMO as being ldquoa motor vehicle constructed or adapted for use for the
carriage of goods or burden of any description and is not drawing a trailerrdquo Allow 20 mins casual observation for goods vehicles then additional 5 mins constant If loadingunloading activity still observed repeat process up to the max stay If vehicle still in situ at end of max stay driver should be moved onto SYLsDYLs to complete loadingunloading activity If vehicle remains in situ issue code 30 PCN for overstaying regardless of activity within the bay Private vehicles should receive instant code 232 at any
time and be relocated to nearest paid-for parking place at request of WCC
59 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS Liveried or unliveried commercial vehicles (ie vans HGVs lorries etc)
Off-Street Loading Bays (Premises Loading Facilities) PCN Code 61 ldquoA heavy commercial vehicle wholly or partially parked on a footway verge or land between two carriagewaysrdquo PCN Code 62 ldquoParked with one or more wheels on or over a footpath or any part of a road other than a carriagewayrdquo
Enforcement by Marshal and CCTV
Issue code 61 or 62 PCN as appropriate where the vehicle is blocking the whole of the footway preventing safe
passage along the footway by pedestrians If the vehicle is attended and preventing the free flow of traffic the driver should be asked to move the vehicle In the event that the driver refuses then a code 61 or 62 PCN should be issued as appropriate supported by full notes and
photograph 1830-1100 the next day
Allow as long as necessary for loadingunloading the vehicle Give one hour casual observation If no loadingunloading seen give 5 mins constant observation If loadingunloading observed repeat process Every attempt should be made to contact the driver during the constant observation period to determine if activity is taking place or vehicle could be moved If no activity seen and the driver cannot be found issue code 61 or 62 PCN as
appropriate 1100-1830
One hour is allowed for loadingunloading the vehicle The vehicle may not return within one hour Give one hour casual observation If no loadingunloading seen and vehicle unattended issue code 61 or 62 PCN as appropriate Exemptions
1 Driver present and loadingunloading taking place vehicle not blocking the whole of the footway or causing an obstruction in particular the aged pedestrians with pushchairs and disabled members of the public can safely pass
2 WCC formal instruction to disregard
60 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Electric Bus Stands ndash ldquoAt any timerdquo Code 16 ldquoParked in a permit space or zone without clearly displaying a valid permitrdquo Code 22 ldquoReparked in the same parking place or zone within 30 minutes after leavingrdquo Code 23 ldquoParked in a parking place or area not designated for that class of vehiclerdquo Code 30 ldquoParked for longer than permittedrdquo
Enforcement by Marshal
Only electric buses displaying a valid permit may park in these bays Any contravening vehicle should be relocated to nearest paid-for parking place Please note there is no requirement for an electric bus to be charging when parked in these bays Whilst being for electric buses only the bays have a max stay of 2 hours during the hours 900ndashmidnight only Issue instant Code 16 PCN if electric bus is parked without clearly displaying a valid permit Issue instant Code 22 PCN if the bus returns within 30 mins of leaving the bay
Issue instant Code 23 PCN if the bus is not electric-only or is any other vehicle type
Issue instant Code 30 PCN if electric bus exceeds the max stay between 900ndashmidnight only
Note the TMO does not allow general loadingunloading or picking upsetting down
Exemptions
1 Electric bus displaying valid permit
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 WCC formal instruction to disregard
61 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Footway Parking PCN Code 61 ldquoA heavy commercial vehicle wholly or partially parked on a footway verge or land between two carriagewaysrdquo PCN Code 62 ldquoParked with one or more wheels on or over a footpath or any part of a road other than a carriagewayrdquo
Enforcement by Marshal and CCTV
The footway regulation applies at any time Footway is defined as any part of an urban road over which the public
have right of access on foot and can include private land vehicle crossovers and pavement lights etc unless a physical barrier prevents access It does not include private roads The same enforcement applies to vehicle crossovers and pavement lights as it does to pavement parking Whilst footway is generally separated from the carriageway by a raised kerb bollards or barriers some new schemes in WCC comprise of flush surfaces where both the carriageway and footway are level and the kerb line is clearly defined by the use of rectangular paving stones of a different material to that of the carriageway and footway Where there is no footway (eg in Mews) enforcement should be as per restricted street regulations (see pages 8-18) and pedestrian areas should be enforced using code 01 or 02 PCN as appropriate (see pages 19-21)
Instant code 61 or 62 PCN regardless of street narrowness or vehicle type unless exemption below applies Check
back of vehicle to see if driver in attendance and for evidence of loading activity Full notes to be made by the CEO The appropriate PCN code suffix should be used when issuing a code 61 or 62 PCN
Marshals can and should remove the covers from vehicles to take enforcement action Full notes to be made and photographs taken Marshals should always attempt to move vehicles that are loadingunloading onto the carriageway so that the activity may continue Do not issue PCN by CCTV unless it is clear that any concession is being abused Exemptions
1 Notification has been received that special permission has been given by Parking Services or WCC Special Events for the vehicle to park on footway in areas where loadingunloading is prohibited
2 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
3 In the Whitehall Security Zone
4 Vehicles being used for Fire Brigade Ambulance or Police purposes
62 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
5 BOC Cryospeed vehicles delivering to hospitals and specified clinics
6 WCC formal instruction to disregard
7 Under the Greater London Council (General Powers) Act 1974 loadingunloading is permitted whilst parked on the footway only if both the following apply and the vehicle is not parked on the footway adjacent to
where a loading restriction is indicated on the carriageway - (i) The loading or unloading of the vehicle could not have been satisfactorily performed had the vehicle
not been so parked and
(ii) The vehicle was not unattended at any time whilst parked If this is the case as long as is necessary is permitted and Marshals should give 20 mins casual observation (40 mins for HGVs) then additional 5 mins constant observation If loadingunloading observed repeat process If no evidence of loadingunloading after 25 mins (45 mins for HGVs) a code 61 or 62 PCN may
be issued PCN may also be issued if vehicle left unattended at any time during the process
63 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Dropped Footways PCN Code 27 ldquoParked in a special enforcement area adjacent to a footway cycle track or verge lowered to meet the level of the carriagewayrdquo
Enforcement by Marshal
The definition of the contravention under section 86 of the TMA 2004 is as follows ndash (1) In a special enforcement area a vehicle must not be parked on the carriageway adjacent to a footway cycle track or verge where ndash
(a) The footway cycle track or verge has been lowered to meet the level of the carriageway for the purpose of ndash (i) Assisting pedestrians crossing the carriageway (ii) Assisting cyclists entering or leaving the carriageway or (iii) Assisting vehicles entering or leaving the carriageway across the footway cycle track or verge or
(b) The carriageway has for a purpose within Paragraph (a)(i) to (iii) been raised to meet the level of the footway cycle track or verge
However code 27 should only be enforced where the footway has been loweredraised for the purpose of assisting pedestrians crossing the road We will not enforce code 27 where the footway has been loweredraised to assist vehicles to enterleave the road (eg driveways) The dropped footway should therefore have a corresponding dropped footway on the opposite side of the road or a central pedestrian haven Code 27 should only be enforced on stretches of SYL outside of controlled hours (code 01 appropriate during controls) Code 27 should not be enforced on areas of DYLs (code 01 appropriate at all times) and cannot be enforced within designated bays No signage is required Where a dropped footway contravention is occurring instant code 27 PCN Full notes to be made
Exemptions
1 Notification has been received that special permission has been given by Parking Services or WCC Special Events for the vehicle to park
2 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
3 In the Whitehall Security Zone
4 Vehicles being used for Fire Brigade Ambulance or Police purposes
5 WCC formal instruction to disregard
6 Driver prevented from proceeding by circumstances beyond his control or when it is necessary for himher to
wait to avoid an accident
64 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
7 To enable the removal of any obstruction to traffic For as long as necessary but exemption applies only where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere
8 Visible signs of unavoidable breakdown or recovery service vehicle in attendance
9 Collection of waste by or on behalf of the WCC where the presence of the vehicle at the location is essential
and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere
10 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting the free flow of traffic and is parked in compliance with the boardrsquos conditions of use
11 Domestic and office removal vehicles with special permission from Parking Services for as long as
necessary whilst actively loadingunloading
12 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off street area
Observations
1 Evidence of picking upsetting down passengers and their luggage observed Sufficient time must be
allowed for this activity (for as long as necessary) Driver should be with vehicle 2 Evidence of private vehicle loadingunloading observed in which case 20 mins casual observation must be
given before PCN issued For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place Give 20 mins casual observation to commercial vehicles even if no loading activity is seen
Note observations above only apply where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere Maximum time for loading at a dropped footway is 20 mins regardless of whether vehicle is commercial or private
3 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing a PCN
4 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
5 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
65 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Suspended Bays Designated and Specialised Parking Bays (Residentsrsquo Paid-for Parking Shared-Use Car Club Disabled Doctorsrsquo Diplomatic Hospital Electric Motorcycle etc) PCN Code 21 ldquoParked wholly or partly in a suspended bay or spacerdquo
Enforcement by Marshal and CCTV
Instant code 21 PCN and relocate to nearest non-suspended paid-for parking space
Marshal needs to check sign relative to bay for days and times that suspension is in force Suspension reference number and the positionlocation of sign(s) to be recorded Also record location of vehicle relative to house numberbuilding name Includes Post Office Vehicles ndash no exemption applies In motorcycle bays locks to be cut only when absolutely necessary that the motorcycle be moved
Exemptions
1 Suspended residentsrsquo shared-use and paid-for parking bays - 0830-0930 if valid residentsrsquo permit for zone
(or interim permit or permit URN) displayed telephone permit holder on first morning of suspension to advise that they should move their vehicle If permit holder contacted give 20 mins before commencing enforcement action If there is no response issue Warning Notice only for first 2 days relocating to nearest available residentsrsquo bay space in zone if necessary PCN and relocate on day 3 if vehicle still parked in contravention
2 Emergency residentsrsquo bay suspensions ndash where 7 daysrsquo notice is not given follow steps in exemption 1 above and relocate vehicle but do not issue PCN
3 White badge holders in suspended residentsrsquo shared-use and paid-for parking bays ndash Warning Notice only
for first 2 days relocating to nearest available residentsrsquo bay or paid-for parking space if necessary PCN and relocate on day 3 if vehicle still parked in contravention
4 Domesticcommercial removal vehicles carrying out their duties provided the resident or company has booked the suspension for this purpose
5 Special events permit displayed
6 Vehicles being used for Fire Brigade Ambulance or Police purposes
7 WCC formal instruction to disregard
66 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
8 Emergency Car Club suspensions ndash relocate vehicle and do not issue PCN
9 Blue bagged PampD machine where bays temporarily converted for residentsrsquodiplomatdisabled use - notification by suspension contractors of blue bag removal should be passed onto Marshals and no enforcement action on day of blue bag removal If bay is temporarily converted for alternative use no enforcement action to be taken unless there is an accompanying TMO WCC will notify
Observations
1 If loading activity to a nearby site by those who have booked the suspension is observed (purpose of the
suspension is for access and loading purposes) give 20 mins casual observation period to a commercial vehicle If no loading observed on second observation give 5 mins constant observation before issuing PCN
67 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Pedestrian Crossings andor Restricted Area Marked by Zig-Zags PCN Code 99 ldquoStopped on a pedestrian crossing or crossing area marked by zig-zagsrdquo
Enforcement by Marshal and CCTV
Instant code 99 PCN and relocate to the nearest paid-for parking space
Note licensed Hackney Carriages are not permitted to stop on zig-zags to pick upset down passengers even on the
zig-zag area beyond the crossing Exemptions
1 Vehicles being used for Fire Brigade Ambulance or Police purposes
2 Bus is stopping at bus stop on zig-zag area beyond the crossing
3 London Fire Brigade vehicle displaying Identifier Board
4 Vehicle parked on the instruction of a uniformed Police officer
5 Vehicle is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use CCTV Operators check Permits system by searching the VRM to
confirm if the vehicle holds a valid PIB
6 Traffic Signals repair and maintenance crews actively engaged in works
7 Vehicle has stopped to clear an obstruction from the road
8 WCC formal instruction to disregard
68 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Restricted Area Outside Schools ndash ldquoSchool ndash Keep ndash Clearrdquo PCN Code 48 ldquoStopped in a restricted area outside a school a hospital or a fire police or ambulance station when prohibitedrdquo PCN Code 01 (Outside times of restricted area controls) ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
Instant PCN if parked within controlled times during term-time on zig-zag area with the words lsquoSchool-Keep-Clearrsquo and relocate to nearest paid-for parking space
Outside the controlled times the adjacent SYL or DYL restrictions apply (see pages 8-18) Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 WCC formal instruction to disregard
69 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Special Permission Outside SchoolsNurseriesAdventure Playgrounds PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
The permission applies only on SYLs or DYLs during term-time and for the period before and after schoolnursery start and finish time PCN can be issued if vehicle parked for longer than 10 mins or if concession being abused (eg vehicle causing an obstruction such as blocking a driveway or picking upsetting down activity blatantly not taking place) Full notes to be made confirming obstructionabuse Exemptions
1 WCC formal instruction to disregard Observation
1 Give 10 mins observation if vehicle is parked close to schoolnurseryadventure playground displaying that
institutionrsquos concession card without causing an obstruction or if evidence of parentcarer picking upsetting down child is observed
70 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Taxi Ranks PCN Code 45 ldquoStopped on a taxi rankrdquo PCN Code 45w ldquoParked on a taxi rankrdquo
Enforcement by Marshal and CCTV
These ranks are areas of carriageway reserved for use by taxis waiting to pick up passengers and are protected for use by taxis only by virtue of a TMO The rankrsquos signage displays either a lsquono stoppingrsquo or lsquono waitingrsquo roundel dependent on the restriction of the rank in question Observation and enforcement may differ dependent upon whether a particular rank is subject to a lsquono stoppingrsquo or a lsquono waitingrsquo restriction ndash loadingunloading and picking upsetting down by other vehicles (non-taxis) is only permitted in lsquono waitingrsquo ranks Marshal needs to check sign relative to bay for days and times when the bay is for taxis only and whether the bayrsquos restriction is lsquono stoppingrsquo or lsquono waitingrsquo Instant code 45 PCN during controlled hours for lsquono stoppingrsquo ranks unless exemption applies Relocate to nearest
paid-for parking space upon request only Instant code 45w PCN during controlled hours for lsquono waitingrsquo ranks unless exemption applies Relocate to nearest
paid-for parking space upon request only Note Marshals have no power of enforcement against a taxi left unattended in a taxi rank Exemptions For both lsquono stoppingrsquo and lsquono waitingrsquo ranks
1 Metropolitan Police-registered Hackney carriage taxis during the permitted times
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
4 WCC formal instruction to disregard
5 WCC CCTV car being used in pursuance of statutory powers or duties
6 Vehicle belonging to the operator of a taxi driversrsquo shelter adjacent to the rank displaying a valid
dispensation during the shelterrsquos hours of operation
71 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
Observations
For both lsquono stoppingrsquo and lsquono waitingrsquo ranks
1 If vehicle is displaying valid HEB badge then 60 minute casual observation should be given before PCN issued
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation For lsquono waitingrsquo ranks only
3 If evidence of picking upsetting down passengers and their luggage is observed for as long as necessary
Driver should be with vehicle
4 Commercial vehicles (including long wheel-based vehicles) ndash give 20 mins casual observation If vehicle
still in situ after this issue instant PCN
Private vehicles ndash if evidence of loadingunloading observed give 20 mins casual observation as above
For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place If no evidence of loading activity seen instant PCN
72 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Restricted Bus StopsStands PCN Code 47 ldquoStopped on a restricted bus stop or standrdquo
Enforcement by Marshal and CCTV
Bus Stop should be signed lsquoclearway - no stopping at any time except buses or except local buses or permit holders onlyrsquo Bus StopStand should be marked with a cage and have a thick yellow line (bus stop clearway) or DYLs with two kerb markings No parking is permitted on bus stop clearways within the hours shown on the timeplate (which may be lsquoat any timersquo) Issue instant code 47 PCN and relocate to nearest paid-for parking space upon request
Bus stops with white cages and yellow lines running through them are only controlled by the yellow line restrictions and any loading restrictions (see pages 8-18) Exemptions
1 London Transport Buses
2 Vehicles being used for Fire Brigade Ambulance or Police purposes 3 London Transport breakdown and recovery vehicles attending breakdown
4 Cleansing and refuse vehicles undertaking statutory duties
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
6 WCC formal instruction to disregard
Observations
1 Give 2 mins observation to licensed Hackney Carriages to ascertain whether picking upsetting down andor loadingunloading passenger luggage is occurring If so give as long as necessary
2 Royal Mail vehicles collecting postal packets Give 20 mins casual observation
73 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
London Cycle Hire Scheme Bays ndash ldquoAt Any Timerdquo
PCN Code 43 ldquoParked on a cycle docking station parking placerdquo PCN Code 61 ldquoA heavy commercial vehicle wholly or partly parked on a footway verge or land between two carriagewaysrdquo PCN Code 62 ldquoParked with one or more wheels on or over a footpath or any part of a road other than a carriagewayrdquo
Enforcement by Marshal
Should Marshals observe a motor vehicle encroaching fully signed and operational London Cycle Hire Scheme bays the following action should be taken unless exemption applies If the bay is on-street instant code 43 PCN
If the bay is on the footway an instant code 61 or 62 PCN (as appropriate)
Note that vehicles are not permitted to encroach the bays to pick upset down or to loadunload
Exemptions
1 Vehicle being used for Fire Brigade Ambulance and Police purposes
2 Vehicle being used in connection with the maintenance improvement or reconstruction of any length of road
that incorporates the bay
3 Vehicle being used solely for the maintenance or operation of the London Cycle Hire Scheme
74 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MISUSE OF BAYS
Selling Goods from a Parking Place All parking places - within CPZ hours ONLY PCN Code 18 ldquoUsing a vehicle in a parking place in connection with the sale or offering or exposing for sale of goods when prohibitedrdquo
Enforcement by Marshal and CCTV
Offering or exposing goods for sale from within a parking place is not permitted Where this is taking place the driver should be asked to move the vehicle and informed that selling goods in parking places is not permitted If the vehicle remains parked and the activity continues issue code 18 PCN
When unable to issue a PCN because the vehicle has moved on the vehicle registration mark should be reported to the Licensing dept and a statement provided regarding the activities witnessed A likely example is ice cream vans in paid-for parking bays This restriction does not apply to vehicles displaying lsquofor
salersquo signs in the windscreen or to sign-written vehicles Exemption
1 WCC formal instruction to disregard
75 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MISUSE OF BAYS
Not Parked Correctly within the BaySpace All parking places PCN Code 24 ldquoNot parked correctly within the markings of the bay or spacerdquo
Enforcement by Marshal
Vehicles may not park outside the markings of any bay during controlled hours A Warning Notice only should be issued unless the vehicle is-
1 Causing a hazard to other road users 2 Affecting traffic flow or 3 Preventing the use of adjacent spaces
If anyall of 1-3 above are occurring issue instant code 24 PCN with appropriate suffix
Exemptions
1 Vehicle has parked across the dividing lines between a residentsrsquo bay and a paid-for parking bay (P2PPampD)
and has made payment or is displaying a valid payment
2 All vehicle wheels are within the bay markings or touching the bay markings
3 Vehicle appears to have been moved into new position without driverrsquos consent
4 Vehicle protruding onto uncontrolled SYL or other uncontrolled area Note that footway is always controlled
5 Vehicle being used for Fire Brigade Ambulance or Police purposes 6 WCC formal instruction to disregard
7 WCC CCTV car being used in pursuance of statutory powers or duties 8 Other exemption applies ndash see specific bay section
76 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
Emergency Services Vehicles - Fire BrigadeAmbulancePolice All marked Emergency Services vehicles including motorcycles and including private blue light ambulances All locations
Vehicle Type Descriptions ndash
Police - Marked vehicles commonly have lsquopolicersquo written on all sides cross hatchings at the rear in high visibility
colours and flashing lights fixed to the roof of the vehicle They also frequently have stripes on their sides Fire appliance - A vehicle equipped for fire fighting usually a large fire tender carrying an on-board pump to power
fire hoses to shoot water or chemical solutions at high pressure Emergency Ambulance - These are emergency vehicles with patient treatment facilities on board staffed by
paramedics who treat patients on arrival before transfer to hospital for further treatment They are tall vehicles with sufficient space at the rear to carry the injured on trolleys while medication is administered Emergency Ambulances are equipped with a wide range of emergency care equipment and a variety of drugs for medical and traumatic emergencies Private Blue Light Ambulance - These are NHS-contracted patient-transport services that ferry patients tofrom
hospital for routine visits They are unlikely to carry patient treatment facilities on board although some are adapted for this purpose Commonly they are essentially private cars painted in Ambulance and NHS colours
Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes 2 Unmarked Police car displaying log-book on dashboard
Note there are a number of agreed locations with the Metropolitan Police where the above exemptions do not apply and instant PCNs should be issued if Police vehicles are parked in contravention
3 Unmarked Fire Brigade vehicles displaying identifier badge
4 WCC formal instruction to disregard
77 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
Patient-Carrying Ambulances Non-emergency Ambulance vehicle displaying Ambulance Service notice (liveried or non-liveried) Dial a Ride WCC Social Services transport
Yellow Lines with or without loading restrictions and Parking Places
Enforcement by Marshal and CCTV
Observations
1 20 mins observation to be given on SYLsDYLs areas of loading restrictions and in parking places If no
evidence of picking upsetting down patients issue PCN after 20 mins Full notes to be made if no observation given (eg if concession being abused)
78 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
NHS Blood and Transplant Delivery Service Vehicles Various locations where PIB exemption applies
The NHS Blood and Transplant Delivery Service regularly deliver to and from Westminster hospitals and clinics Drivers are to be allowed to deliver for as long as necessary (PIB exemptions to apply) to all delivery points below The vehicles are liveried and have the NHS logo on each side This applies
Great Ormond St Hospital - Great Ormond St amp Lambs Conduit St
HCA Labs - Weymouth Street
King Edwards Hospital - Beaumont Street
London Clinic - Devonshire Place
London Clinic ndash Harley Street
St Marys Hospital - Winsland Street and South Wharf Road
University College Hospital - Whitfield Street
West End Donor Centre - Margaret Street Vehicles are permitted to park on
Paid-for parking bays
Residentsrsquo bays
SYLs and DYLs but the vehicle must not be parked in such a manner as to cause obstruction and where possible avoid parking where loading restrictions are in force
If a PCN is issued clear notes must be made and photos taken to validate the issue Any abuse of the exemption must be reported immediately to Parking Services
79 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
London Transport Buses PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal
Issue instant PCN if bus parked on SYL or DYL unless on authorised bus stand Full notes to be made by Marshal Exemptions
1 Visible signs of unavoidable London Transport Bus breakdown or if recovery service vehicle in attendance
2 WCC formal instruction to disregard
80 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
Sightseeing Tour Buses PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal
Issue instant PCN unless on permit holder only stand and displaying valid permit for that stand Full notes to be made by the Marshal
Exemptions
1 Visible signs of unavoidable Sightseeing Tour Bus breakdown or if recovery service vehicle in attendance
2 WCC formal instruction to disregard
81 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE CANNOT BE MOVED
Vehicle Breakdowns All locations
Enforcement by Marshal and CCTV as appropriate
lsquoBreakdownrsquo constitutes a sudden mechanical loss of ability for the vehicle to function efficiently which is beyond the reasonable control of the motorist It does not include problems incurred as a result of poor maintenance (eg running out of petrol) or neglect (eg leaving the lights on)
Marshals should follow protocols within this document as per bayuse type Issue instant PCN (as appropriate) and make full notes when
A note is left in vehicle stating broken down andor
Vehicle is unattended Exemptions
1 Recovery service vehicle (AARAC etc) actively attending a vehicle breakdown
2 WCC formal instruction to disregard Observations
1 A vehicle parkedstopped in contravention which is attended and where there are obvious signs of
breakdown such as
Large oilfluid leak
Steamsmoke
Driver can show mechanical fault
Damage following crash at location Give 30 mins casual observation to allow for a recovery service vehicle (AARAC etc) to attend When driver in attendance do not issue PCN If no recovery vehicle has arrived after 30 mins issue PCN as per bay typeuse explain how to challenge advising motorist they should provide evidence of breakdown
82 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE CANNOT BE MOVED
Vehicles Involved In Accidents and Abandoned Vehicles All locations
Enforcement by Marshal
Accidents
If vehicle has clearly been involved in a road traffic accident but no emergency services are in attendance and no driver is present then the Abandoned Vehicles Removal Service (AVRS) should be notified If emergency services are already in attendance then no Marshal action is required Abandoned Vehicles
An abandoned vehicle can be defined as
Vehicle with no road tax disc or a road tax disc that has expired by over one month and
Vehicle left on any land in the open air in such circumstances or for such a period that it may be reasonably assumed to be abandoned or if the vehicle had been brought to the piece of land for the purpose of abandonment
Marshal should issue a PCN on the first day a vehicle is seen parked in contravention (as appropriate) and believed to be abandoned The AVRS should be notified On the following day a second PCN should be issued A lsquoSuspected Abandoned Vehiclersquo notice should be placed on the vehicle Full details should be passed to the AVRS as below The AVRS will require the following information
Make and model
Colour
Registration number
Exact location eg outsideopposite number
General condition of vehicle Marshals are also expected to report suspected abandoned vehicles where they are not parked in contravention Vehicles without VRMs should be reported immediately
83 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
WARNING NOTICES AND RELOCATIONS
Warning Notices
Warning Notices will only be issued in specific circumstances for certain contraventions as outlined below When issuing a Warning Notice Marshals must -
Tear off the payment slip at the bottom of the template
Place the Warning Notice in a yellow Warning Notice envelope rather than a blue PCN envelope before fixing to the vehicle
Circumstances When Warning Notices to be Issued
Marshals will mainly be required to issue Warning Notices in the following circumstances for the following contraventions Note for a vehicle to be relocated a Marshal must issue both a Warning Notice and a code 00 PCN otherwise it will not show on the system and relocation details will not transfer to TRACE The code 00 PCN must not be placed on the vehicle
16y ldquoParked in a permit space or zone without clearly displaying a valid permit (obscuredillegible permit)rdquo
In dedicated white badge bays Warning Notice rather than PCN where badge that corresponds to the dedicated bay is obscuredillegible if a HHCT check confirms the badge as valid
16z ldquoParked in a permit space or zone without clearly displaying a valid permit (out of date permit)rdquo
In dedicated white badge bays Warning Notice rather than PCN where expired badge that corresponds to the dedicated bay has expired for up to 1 month Normal PCN thereafter
19y ldquoParked in a residentsrsquo or shared-use parking place or zone either displaying an invalid permit or
voucher or PampD ticket or after the expiry of paid for time (obscuredillegible permit)rdquo Warning Notice rather than PCN for obscuredillegible residents permit or white badge if a HHCT check confirms the permitbadge as valid
19z ldquoParked in a residentsrsquo or shared-use parking place or zone either displaying an invalid permit or
voucher or PampD ticket or after the expiry of paid for time (out of date permit)rdquo Warning Notice rather than PCN for expired annual resident permit where permit expired by 1-14 days or for expired white badge where badge expired up to 1 month Normal PCN thereafter
21r ldquoParked wholly or partly in a suspended bay or space (residentsrsquo bay)rdquo
Warning Notice and relocation rather than PCN for residents permit or white badge for the first 2 days Normal PCN on day 3 Both Warning Notice and code 00 to be issued for relocation
84 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
24rsu ldquoNot parked correctly within the markings of the bay or space (residentsrsquo bayshared-use bayelectronic paymentrdquo)
Warning Notice rather than PCN unless vehicle is preventing another vehicle from using an adjacent space or is causing an obstruction ie is a hazard to or is affecting traffic flow
40y ldquoParked in a designated disabled personrsquos parking place without displaying a valid disabled personrsquos
badge in the prescribed manner (obscuredillegible permit)rdquo
In blue badge bays Warning Notice rather than PCN for obscuredillegible white badge if a HHCT check confirms the badge as valid
40z ldquoParked in a designated disabled personrsquos parking place without displaying a valid disabled personrsquos
badge in the prescribed manner (out of date permit)rdquo In blue badge bays Warning Notice rather than PCN for expired white badge where badge expired up to 1 month Normal PCN thereafter
Marshals should issue one Warning Notice per day where above applies Code 00 relocations may also still be necessary in other circumstances Further ad hoc Warning Notice issue may be required for the introduction of new schemescontrolsenforcement as and when required Enforcement provider to be instructed when this applies Note 24u 40y amp 40z are not genuine codesuffix combinations as per London Councilsrsquo current list but have been
used by WCC for the purpose of Warning Notices only to enable us to convey to the motorist the error they have made These codes must not be used for PCNs
The Warning Notice makes it clear to the recipient that no payment is required but inevitably some motorists will still be confused and may question a Marshal or call the Contact Centre If so the motorist should be assured that no payment or further action on their behalf is required
85 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
WARNING NOTICES AND RELOCATIONS
Relocations
Since 2008 rather than clamping andor removing vehicles parked in contravention we have only relocated contravening vehicles to near-by paid-for bays (contravention dependent) Below outlines the protocols for relocating contravening vehicles following the issue of a PCN These protocols do not apply to situations where we are required to relocate vehicles that are not committing parking contraventions such as on the demands of the Police for the reasons of security Relocation Policy
Relocation should only generally occur in conjunction with the following contravention codes 16 21 23 40 41 42 45 47 48 amp 99
A common sense approach should be taken and all relocation activity should be proportionate (eg relocation may not be appropriate from an otherwise empty rank of bays)
Disabled badge holders should only be relocated if absolutely necessary
Aligned to the above relocation should only be considered in the following circumstances ndash o Where a vehicle is denying a specialist permit holder a space in a specialist bay (PCN codes 16 23 or
40) o Where a vehicle is denying a vehicle a space in a non-permit designated bay (PCN codes 23 41 42
45 or 47) o Where a vehicle is parked on zig-zags (codes 48 or 99) o Where a vehicle is parked in a suspended bay when the suspension is active (code 21) o Where an external request to relocate has been received from the Police from a Utility company
attending emergency works or from WCC Special Events
The table below shows the contraventions where we would consider relocation to be appropriate and the time constraints (if any) that the TMA 2004 places upon vehicle removal
PCN
CODE BASIC SUMMARY OF CONTRAVENTION
TIME CONSTRAINT
16 In permit space with no permit After 30 mins
21 Suspension Instant
23 Vehicle not designated for that parking place After 30 mins
40 Disabled bay Instant
41 Diplomats bay Instant
42 Police bay Instant
45 Taxi rank Instant
47 Bus stop Instant
48 Restricted area outside school Instant
99 Pedestrian crossingzig-zags Instant
any External requests to remove (eg Police special events emergency utility works etc)
Instant
Relocations should only take place when requests are made via the control room The control room must complete a full record of all relocation requests Once the request has come through from the control room the Marshal can then authorise for relocation and the crew proceed to relocate When relocating vehicles will be relocated to a paid-for bay as near to the original location as possible Only residentsrsquo permit holders should be moved to other residentsrsquo bays Other vehicles should only be relocated to residentsrsquo bays or onto yellow lines as an absolute last resort
86 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
A vehicle that has been relocated should not be issued with a further PCN at its new location for the rest of that day If the vehicle remains parked in contravention at its new location when controls recommence the following day a new PCN may then be issued Driver returns
If the driver or the person appearing to be in charge of the vehicle returns before the vehicle has all its wheels on the truck the vehicle should be released but any PCN remains payable Even if the vehicle is on the truck we should still look to release wherever practicable Unmoved vehicles post-relocation
Vehicles are to be left in situ at the new location unless it is necessary to relocate them again due to a suspension or Police request If the vehicle has not moved from the position it has been relocated to a PCN can be issued from the beginning of controlled hours the next day If the vehicle remains parked after this the AVRS procedure should be followed (see page 82)
The above protocols do not affect abandoned vehicles which can still be removed once the required notifications have been given and statutory time limits have been followed Non-contravention relocations
We will continue to receive external requests to removerelocate in certain circumstances such as from the Police for security reasons emergency utility company works WCC Special Events etc The process for necessary relocations where a contravention is not occurring remains the same but in these instances a dummy code 00 PCN will need to be created Relocation may be required without PCN issue when a code 21r Warning Notice is issued (see page 83)Note for a vehicle to be relocated in these circumstances a Marshal must issue both a Warning Notice and a code 00 PCN otherwise it will not show on the system and relocation details will not transfer to TRACE The code 00 PCN must not
be placed on the vehicle
SECTION 3 ndash MOVING TRAFFIC
87 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Camera Enforcement of Moving Traffic Contraventions
The KMECOP for enforcing parking contraventions by CCTV is outlined throughout Section 2 of this document
Directional signs on the carriageway only apply once the sign has been passed The direction is only active in the area behind the sign These are all lsquopositiversquo instruction signs Enforce showing the sign in the footage and the vehicle passing it However it is not necessary for the footage to show the front of the sign
SECTION 3 ndash MOVING TRAFFIC
88 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Box Junctions PCN Code 31 ldquoEntering and stopping in a box junction when prohibitedrdquo
Enforcement by CCTV
Instant code 31 PCN
Evidence must show vehicle approaching entering stopping and leaving the box junction The intention is to penalise motorists for entering the box junction when the exit is not clear and having to stop in the junction as a consequence of this action Preferably the footage should show the vehicle entering the junction or at least show the vehicle moving before stopping behind another stopped vehicle at the blocked exit Footage merely showing a vehicle stopped in a box junction is not considered evidence that the contravention has taken place Exemptions
1 Vehicle may be delayed by oncoming traffic waiting to turn right in which case do not issue
2 Vehicle forced to stop in the junction due to the braking of traffic ahead although the exit was clear at the
time the vehicle entered the box junction
3 Vehicles being used for Fire Brigade Ambulance or Police purposes
SECTION 3 ndash MOVING TRAFFIC
89 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Directional Instructions PCN Code 32 ldquoFailing to drive in the direction shown by the arrow on a blue signrdquo
Enforcement by CCTV
Instant code 32 PCN The appropriate PCN code suffix must be used when issuing a code 32 PCN
Turn left or right signs
Usually found on traffic islands and junctions these are intended to instruct traffic to proceed in the direction indicated by the arrow to prevent entering the path of oncoming traffic These signs are listed under the TSRGD 2002 as diagram 609 Proceed in the direction indicated by the arrow signs
These signs listed under the TSRGD 2002 as diagram 606 Vehicular traffic must proceed in the direction indicated by the arrow only apply to the junctions where they are sited The signs only instruct vehicles not to turn at that junction and to proceed in the direction indicated and do not apply anywhere in the street other than the junction Vehicles may be ticketed for turning at the junction where prohibited but not for performing U-turns within Piccadilly One-way traffic signs
This is the rectangular sign (TSRGD 2002 diagram 652) Contraventions include driving and reversing against the direction indicated
Evidence must show vehicle approaching and passing sign and driving in the wrong direction Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
SECTION 3 ndash MOVING TRAFFIC
90 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Route Restricting Certain Vehicles PCN Code 33 ldquoUsing a route restricted to certain vehiclesrdquo
Enforcement by CCTV
Instant code 33 PCN The appropriate PCN code suffix must be used when issuing a code 33 PCN
Evidence must show vehicle approaching and passing sign without complying with instruction Exemptions
1 Vehicles indicated on sign
2 Vehicle involved in moving an obstruction
3 Vehicle parked on the instruction of a uniformed Police officer
4 Vehicles used in connection with building operations or highway maintenance for work on the restricted route where the presence of the vehicle on the restricted route is essential This includes building
demolition and excavation street maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
5 Local Authority refuse collection vehicles when collecting refuse
6 Roadsweepers when sweeping roads
7 Royal Mail vehicles when delivering or collecting mail
8 Vehicle being used for Fire Brigade Ambulance or Police purposes
9 WCC formal instruction to disregard Oxford Street
Buses taxis and cycles restriction applies from Orchard Street (West) through to Rathbone Place (East) Monday to Saturday 0700ndash1900 Footage must show vehicles at the time they drive past the restriction sign and enter the restricted area PCNs may not be issued unless the vehicle is seen passing the sign
SECTION 3 ndash MOVING TRAFFIC
91 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Prohibited Turns PCN Code 50 ldquoPerforming a prohibited turnrdquo
Enforcement by CCTV
Instant code 50 PCN The appropriate PCN code suffix must be used when issuing a code 50 PCN
Evidence must show vehicle approaching and passing sign and making prohibited turn Note that a 3-point turn can still be defined as a lsquou-turnrsquo Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
SECTION 3 ndash MOVING TRAFFIC
92 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
No Entry PCN Code 51 ldquoFailing to comply with a no entry signrdquo
Enforcement by CCTV
Instant code 51 PCN
Evidence must show vehicle approaching and passing sign without complying with instruction Contravention includes reversing past the sign Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
SECTION 3 ndash MOVING TRAFFIC
93 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Prohibition on Certain Vehicle Types
PCN Code 52 ldquoFailing to comply with a prohibition on certain types of vehiclerdquo
Enforcement by CCTV
Instant code 52 PCN The appropriate PCN code suffix must be used when issuing a code 52 PCN
Evidence must show vehicle approaching and passing sign without complying with instruction Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes 2 WCC formal instruction to disregard
SECTION 3 ndash MOVING TRAFFIC
94 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
75 Tonnes Goods Vehicle Weight Restriction
PCN Code 52g ldquoFailing to comply with a prohibition on certain types of vehicle (goods vehicles exceeding max gross weight indicated)rdquo
Enforcement by CCTV
Instant code 52g PCN The appropriate code 52g PCN codesuffix must be used when issuing a weight restriction
PCN The restriction is for a goods vehicle the maximum gross weight of which exceeds 75 tonnes to proceed past the sign Evidence must show vehicle approaching and passing sign without complying with instruction Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 Vehicles being used for the purposes of exercising any statutory power or duty or performing any statutory
duty therein
3 Vehicle being used for the purposes of gaining access to or leaving any land or premises fronting upon or accessible only from that street
4 Vehicle being used for the removal of any obstruction to traffic in that street the maintenance improvement reconstruction cleaning or lighting of that street the laying erection alteration or repair in or adjacent to that street of any sewer or of any main pipe or apparatus for the supply of gas water or electricity or of any telecommunication system or the placing maintenance or removal of any traffic sign in that street if the vehicle cannot conveniently and lawfully be used for that purpose in any other street
5 WCC formal instruction to disregard
SECTION 3 ndash MOVING TRAFFIC
95 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Pedestrian Zones
PCN Code 53 ldquoFailing to comply with a restriction on vehicles entering a pedestrian zonerdquo
Enforcement by CCTV
Instant code 53 PCN
Evidence must show vehicle approaching and passing sign without complying with instruction Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes 2 WCC formal instruction to disregard
SECTION 4 ndash CHANGES TO PREVIOUS VERSION V18
96 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
WHOLE DOCUMENT
Title of document amended to lsquoKerbside Management amp Enforcement Code of Practice (and abbreviated to KMECOP)
References to Pay by Phone system amended to Pay-to-Park (and abbreviated to P2P)
References to CEOs replaced by Marshals
SECTION 1 - INTRODUCTION
Deletion of reference to Marshal COP as this has now been incorporated into the Operational Manual in para 36
Clarification of the role of the Marshal in para 61
SECTION 2 ndash PARKING
Parking Bays
Paid-For Motorcycle Bays
Addition of exemption 15 re Camden amp RBKC resident permit holders
Warning Notices and Relocations
Relocations
Enhancement of Relocation Policy section
SECTION 1 - INTRODUCTION
2 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
10 Contents
Section 1 ndash Introduction 2
Contents 2 Glossary of terms 4 About this document 4 Freedom of Information and public access to this document 5 Governance and version control 5 Definitions 5 Exemptions to this KMECOP 6 PCN types 6 Marshals 7 Parking enforcement by CCTV 7 Supplementary Marshal activities 7 Section 2 ndash Parking 8
RESTRICTED STREETS AND YELLOW LINES 8 Private vehicles ndash waiting restrictions apply 8 Private vehicles ndash night time enforcement 10 Private vehicles ndash double parking 11 Commercial vehicles ndash waiting restrictions apply 12 Commercial vehicles ndash night time enforcement 14 Commercial vehicles ndash double parking 15 Commercial vehicles ndash Overnight Waiting Ban 17 Commercial vehicles ndash coachesbuses 18 Pedestrian Zones 19 Waiting and loading restrictions apply 22 PARKING BAYS 24 Residentsrsquo bays 24 Shared-use bays 27 Paid-for parking bays 31 Paid-for motorcycle bays 35 Split-use bays 38 Taxi-only Pay-to-Park bays 39 Coach-only Pay-to-Park bays 41 Market tradersrsquo bays 43 Car Club permit holders only bays 45 Electric vehicle charging bays 46 Disabled blue badge Bays 48 Dedicated disabled bays 50 Hotel bays 51 Doctorrsquos Parking Bays 52 Ambulance Bays 53 Hospital Parking Bays 54 Diplomatic Bays 55 Police Designated Bays 56 On-Street Loading Bays 57 Off-Street Loading Bays 59 Electric Bus Stands 60 RESTRICTED AREAS 61 Footway parking 61 Dropped footways 63 Suspended bays 65 Pedestrian crossings andor restricted areas marked by zig-zags 67 Restricted Area Outside Schools 68 Special permission outside schoolsnurseriesadventure playgrounds 69 Taxi ranks 70 Restricted bus stopsstands 72 London Cycle Hire Scheme bays 73 MISUSE OF BAYS 74 Selling goods from a parking place 74
3 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
Not parked correctly within the bayspace 75 VEHICLE TYPE EXCEPTIONS 76 Emergency services vehicles 76 Patient-carrying ambulances 77 NHS blood and transplant delivery service vehicles 78 London Transport buses 79 Sightseeing tour buses 80 VEHICLE CANNOT BE MOVED 81 Vehicle breakdowns 81 Vehicles involved in accidents and abandoned vehicles 82 WARNING NOTICES AND RELOCATIONS 83 Warning Notices 83 Relocations 85 Section 3 ndash Moving Traffic 87
MOVING TRAFFIC CONTRAVENTIONS 87 Camera enforcement of moving traffic contraventions 87 Box junctions 88 Directional instructions 89 Route restricting certain vehicles 90 Prohibited turns 91 No entry 92 Prohibitions on certain vehicle types 93 75T Goods Vehicle Weight Restriction 94 Pedestrian zones 95 Section 4 ndash Changes to Previous Version V18 96
4 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
20 Glossary of Terms
AVRS Abandoned Vehicle Removal Service CCTV Closed Circuit Television CEO Civil Enforcement Officer COP Code of Practice CPZ Controlled Parking Zone DYL Double Yellow Lines KMECOP Kerbside Management amp Enforcement Code of Practice document FOI Freedom of Information HAUC Highways and Utility Committee HHCT Marshalrsquos handheld device HEB Health Emergency Badge PampD Pay and Display PATAS Parking and Traffic Appeals Service PCN Penalty Charge Notice PIB Parking Identifier Board P2P Pay-to-Park RBKC Royal Borough of Kensington and Chelsea SOP Standard Operating Procedures SYL Single Yellow Line TMA 2004 Traffic Management Act 2004 TMO Traffic Management Order TSRGD 2002 Traffic Signs Regulations and General Directions 2002 URN Unique Reference Number VRM Vehicle Registration Mark WCC City of Westminster Council
30 About This Document
31 This document sets down the parking and moving traffic contravention kerbside management
and enforcement protocols in the City of Westminster Parking is covered in section 2 of the document and moving traffic in section 3 It is primarily intended for use by WCCrsquos Marshals a term which also includes camera operators (see section 100) but has been made readily available via WCCrsquos website for the publicrsquos information
32 Through this document WCC seeks to
Deliver a high quality parking service to all road users in a fair and consistent manner in line with our Fair Parking Policy
Ensure there is clarity of the kerbside policies and enforcement requirements for all and
Be a single point in which kerbside and enforcement policy is documented and can be updated
33 Document Format
Each main area of kerbside use and enforcement is covered by a separate section An amendment history is included to track changes to the previous version of this document
34 Temporary or trial changes will not be listed in this document and it generally omits specific or
ad hoc instructions referring to individual streets or locations These will continue to be communicated to the kerbside management provider via formal instruction
35 Illustrations and Photographs in this Document
The illustrations and photographs included in this document are examples used for illustrative purposes only intended to promote ease of use of this document and may not reflect the actual signage or restrictions in place on-street In the case of moving traffic contraventions the contraventions are not limited to the signs illustrated in this document
36 Operational Manual
The information within this document should be used in conjunction with the Operational Manual The KMECOP document specifies the kerbside and enforcement protocols Marshals should employ when enforcing parking and moving traffic contraventions on behalf of WCC whereas the Operational Manual outlines operational procedure and best practice
5 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
40 Freedom of Information (FOI) and Public Access to this Document
41 No information has been withheld from this document under FOI exemptions and we do not
operate separate full and publication versions 42 All requests for hard copies of this document should be treated as an FOI request The public
may make an FOI request online via WCCrsquos website
50 Governance and Version Control
51 Previous Editions
Version Date
V10 May 2004
V11 March 2005
V12 May 2005
V13 August 2005
V14 September 2005
V15 September 2007 (unreleased)
V16 December 2008
V17 December 2011
V171 (corrigendum) December 2013
V18 April 2014
52 Ownership
This document is owned by City of Westminster Parking Services 53 Updates
Ad hoc changes will be communicated to WCCrsquos kerbside management provider via formal instruction The instruction will refer to the section of the document that is being changed The full document will be reissued only when deemed necessary or appropriate by Parking Services
54 Approval Authority
All re-issues must be authorised by the WCC Strategic Director for City Management This copy replaces all previous versions which are now obsolete
60 Definitions
61 Marshals Camera Operators and CEOs
Marshals are fully qualified CEOs as defined in section 76 of the TMA 2004 being persons authorised by or on behalf of WCC to enforce road traffic contraventions The term lsquoMarshalrsquo is used to reflect their additional ambassadorial role However as they are still fundamentally CEOs they are still referred to as such on statutory documents Camera operators are also fully qualified CEOs
62 Waiting Parking and Stopping
Parking contraventions are contraventions of the relevant TMOs As described in the Road Traffic Regulation Act 1984 parking and waiting are synonymous Waiting consists of stopping a vehicle where restrictions apply and can be described as occurring where the vehicle has been permitted to remain at rest
63 Where drivers are not present Marshals are not required to locate the driver Finding and
advising a driver to move the vehicle is not practical and is in no way necessary prior to the issue of a PCN 64 LoadingUnloading
This activity needs to be visible and the process (ie the deliverycollection and the obtaining of any necessary signature etc) needs to be continuous in order to satisfy the concessions for loading and unloading This document details where loadingunloading is and is not permitted and where so for how long
65 Private vehicles are only afforded loadingunloading concessions when goods are being
loadedunloaded that are too heavy or bulky to be carried from a legal parking place The
6 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
vehicle must therefore be parked at the particular location as a matter of necessity rather than mere convenience This stipulation does not apply to commercial vehicles
66 Picking UpDropping Off of Passengers
The definition of picking upsetting down is stopping at the kerbside in order to allow a passengerpassengers to board or alight the vehicle and to loadunload their luggage In such cases the vehicle should generally not be left unattended This document details where picking upsetting down is and is not permitted and if so for how long
70 Exemptions to this KMECOP
71 Exemptions and observations listed in this document do not apply
If it appears to the Marshal that the vehicle is not being used in accordance with the exemption or concession which is being relied upon For example an observation period should not be given to a commercial vehicle parked on a yellow line if it is evident that the crew are having lunch in a nearby cafeacute etc
Where vehicles are known to use the maximum observation times under these protocols and then move the vehicle only to immediately re-park in contravention Instant PCNs may be issued upon the vehicle parking in contravention for the second time
72 If a Marshal feels a particular concession or exemption is being abused they may override or
disregard the protocols detailed in this document when enforcing parking or moving traffic regulations on behalf of WCC If doing so however full notes and an explanation must be recorded
73 Problem Areas ndash Arrangements to Lift KMECOP Requirements
Where vehicles are known to park in contravention at a given location or locations on a regular or continuous basis that location and the appropriate VRM(s) will be briefed to Marshals and may be subject to immediate enforcement without observation
74 Bases will be requested to provide details over a 2 week period where documented evidence
(eg other PCNs Marshal notes) shows that continuous non-compliance is taking place The notes and evidence provided will then be produced in the case of challenge or appeal against the PCNs subsequently issued
75 Extension to Controlled Hours
Warning Notices should be issued for 2 weeks during the extension period Normal enforcement should be carried out during previous core controlled hours Note this does not apply to locations converted from SYL to DYLs
76 Introduction of New Restrictions
Where brand new restrictions are introduced Warning Notices only should be issued for the first 2 weeks of controls This may not occur however where existing restrictions are merely being enforced by new or different enforcement methods
77 Moving On and lsquoAppropriate Actionrsquo
Attended vehicles parked in contravention should only be moved on or be subjected to lsquosoftrsquo enforcement if this is considered to be the appropriate action However a Marshal is under no obligation to ask a motorist to move on before beginning PCN issue
80 PCN Types
81 Three different types of PCN are issued by WCC
Regulation 9 on-street PCNs which are either fixed to the vehicle or handed to the person appearing to be in charge of it by a Marshal
Regulation 10 Vehicle Drive Away PCNs which are issued where a motorist drives away whilst the Marshal is in the process of issuing the PCN and
Regulation 10 CCTV parking PCNs where a parking contravention is observed remotely by a CCTV camera operator
82 Regulation 10 PCNs are issued by post
7 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
90 Marshals
91 Marshals are fundamentally CEOs with an enhanced ambassadorial role the main objective of
which is to establish positive working relationships with motorists and premises The Marshalrsquos role therefore is to provide guidance to motorists advising where they can legally park and service However Marshals can still issue a PCN and therefore follow the protocols outlined in this document
100 Parking Enforcement by CCTV
101 CCTV Enforcement and CCTV Cars
For parking contraventions enforced by camera unless stated the same exemptions and observations apply as to enforcement by on-street Marshal The requirement to move vehicles on where the driver is present does not apply to CCTV or CCTV car enforcement Section 2 of this document highlights which parts apply to both Marshal and camera enforcement and which parts refer to Marshal enforcement only
102 In most instances camera operators are instructed to observe footage for 121 seconds before
issuing a PCN This is to give parking enforcement by camera uniformity with on-street enforcement as the process of a Marshal issuing a PCN obviously takes a certain amount of time
103 CCTV COP
The information within this document should be used in conjunction with WCCrsquos Corporate CCTV COP and SOP The KMECOP document specifies the kerbside management and enforcement protocols Marshals should employ when enforcing parking and moving traffic contraventions by CCTV whereas the CCTV COP outlines best practice and the CCTV SOP outlines operational procedures
110 Marshal Activities
111 As well as carrying out parking enforcement Marshals carry out the following supplementary
activities
Aiding directing and marshalling motorists
Identification and reporting of incorrect missing contradictory vandalised and unauthorised street furniture This includes signs lines and faulty machines
Checking of parking suspensions
Identification and reporting of unauthorised suspensions
Identification and reporting of unlicensed skips
Identification and reporting of untaxed vehicles
Identification and reporting of abandoned vehicles
Identification and reporting of technology failure (for example Marshalrsquos inability to access the Pay-to-Park system)
Identification and reporting of suspected permit or badge fraud and abuse
Reporting of negative interaction with a member of the public resulting in assistance from supervision andor the Police
Reporting of an event andor incident which has the potential to bring the WCC into disrepute or negatively impacts the publicrsquos perception of WCC
Identification and reporting of problematic locations or hotspots within the City
Low-level highways reporting
Collation of reports requested by other service partners (eg Metropolitan Police Service)
8 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Private Vehicles Private cars estate vehicles non-liveried solo motorcycles
Waiting Restrictions Apply Loading Restrictions Do Not Apply PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
Instant code 01 PCN unless exemption below applies
Exemptions
1 Any vehicle - do not issue for the first and last 3 mins of controlled hours on SYLs 2 Notification has been received from Parking Services that special permission has been given to loadunload
for as long as necessary at a particular location
3 Vehicle is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use CCTV Operators check Permits system by searching the VRM to
confirm whether the vehicle holds a valid PIB
4 Vehicle is identified as having a valid WCC-issued SYLDYL dispensation
5 Vehicle is in the Whitehall Security Zone
6 Domestic and office removal vehicles for as long as necessary whilst actively loading unloading
7 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
8 Gate or barrier to premises which the vehicle needs access to is being opened or closed and there is no
other practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off-street area
9 Visible signs of unavoidable vehicle breakdown or if a recovery service vehicle in attendance
10 Vehicle being used for Fire Brigade Ambulance or Police purposes
9 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
11 London Fire Brigade Vehicle displaying Identifier Board
12 The main funeral or wedding vehicle as well as 2 other family vehicles in the funeral or wedding cortege All other vehicles must park legally
13 WCC formal instruction to disregard
Observations
1 There is evidence of loadingunloading bulky or heavy items For private loading activity the goods must be
too heavy or bulky to be carried from a legal parking place Take logging then give a minimum of 20 mins casual observation 0830-1100 - If loading still taking place after 20 mins give further 20 mins casual observation If no
loading observed after 20 mins give 5 mins constant observation before issuing PCN if loading is not observed during this period If loading is seen repeat procedure 1100-1830 - If vehicle still in situ after 20 mins issue PCN Multi-drops that may take longer than 20 mins
are permitted as long as the vehicle is moved in the process A fresh 20 minute casual observation should be given if vehicle moved
Note the TMO allows continuous loading activity for as long as necessary before 1100 but 20 mins max from 1100 to 1830
2 Evidence of picking upsetting down passengers and their luggage observed Sufficient time must be
allowed for this activity (for as long as necessary) Driver should be with vehicle
3 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
4 Vehicle is displaying an exemption board which allows vehicles to wait for 10 mins outside a named hotel
as agreed by WCC while picking upsetting down passengers
5 Give 5 mins constant observation to vehicles displaying a valid disabled badge to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
6 Vehicles displaying a valid residentsrsquo permit for the same zone (or interim permit or URN) to be given 5 mins
constant observation on a SYL If no loadingunloading activity observed after this time PCN should be issued If concession blatantly being abused PCN can be issued without 5 mins observation but full notes must be made
7 Vehicle displaying hospital car service identifier whilst parked in close proximity to hospitalclinic give 20
mins casual observation to allow for picking upsetting down passenger(s) andor patient(s) If no activity seen after 20 mins issue instant PCN Record hospitalclinic name
10 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Private Vehicles Private cars estate vehicles non-liveried solo motorcycles
LoadingUnloading Outside of CPZ hours - Night-Time Enforcement Waiting Restrictions may apply Loading Restrictions Do Not Apply PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
SYLs ndash All vehicles
SYLs not active therefore no enforcement unless timeplate extends hours in which case enforcement is identical to DYLs below for the duration of the extended period However no PCNs to be issued for the first and last 3 mins of extended period DYLs ndash1830-0830
Where there is evidence of loadingunloading bulky or heavy items take logging then give 20 mins casual observation If loading still taking place after 20 mins give further 20 mins casual observation If no loading observed after 20 mins give 5 mins constant observation and if loading still not observed during this period issue code 01
PCN If loading is seen repeat procedure Loadingunloading is permitted for as long as necessary For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place Exemptions and observations as per pages 8-9
11 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Private Vehicles Private cars estate vehicles non-liveried solo motorcycles
Double Parking Waiting Restrictions May Apply Loading Restrictions Do Not Apply PCN Code 26 ldquoParked in a special enforcement area more than 50cm from the edge of the carriageway and not within a designated parking placerdquo
Enforcement by Marshal and CCTV
Instant code 26 PCN unless exemption below applies
If loadingunloading activity is being carried out the driver should be asked to move to the kerbside where this is available and appropriate Note for double parking to be occurring the vehicle must be parked more than 50cm away from bothall kerbsedges of carriageway Exemptions
1 Wide streets in C zone Do not enforce outside CPZ hours unless vehicle is preventing free flow of traffic Full notes and photograph required
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 WCC formal instruction to disregard
Observations
1 If evidence of loadingunloading heavy bulky items seen and no other kerbside parking place available for vehicle nearby ndash
0830-1100 - give 20 mins casual observation If loading still taking place after 20 mins give further 20
mins casual observation If no loading observed after first 20 mins give 5 mins constant observation before issuing PCN if no further loading observed
1100-1830 - same applies but if vehicle still in situ after first 20 mins issue PCN
2 If evidence of picking upsetting down passengers seen allow as long as is necessary If no evidence seen
issue instant PCN 3 Give 5 mins constant observation to vehicles displaying a valid disabled badge to ascertain whether picking
upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
12 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles Liveried or unliveried commercial vehicles (ie vans HGVs lorries etc) Royal Mail vehicles liveried solo
motorcycles
Waiting Restrictions Apply Loading Restrictions Do Not Apply
PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
Instant code 01 PCN only if evidence of concession being abused ie driver in cafeacute etc Full notes to be made by
Marshal Do not issue PCN by CCTV unless it is clear that any concession is being abused Exemptions
1 Any vehicle - do not issue for the first and last 3 mins of controlled hours on SYLs 2 Notification has been received from Parking Services that special permission has been given to loadunload
post-1100 as operation cannot be completed within 20 min allowance
3 Vehicle is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use CCTV Operators check Permits system by searching the VRM to
confirm if the vehicle holds a valid PIB
4 Vehicle is identified as having a valid WCC-issued SYLDYL dispensation
5 Cleansing and refuse vehicles collecting rubbish from the side of the road (Note this applies to both WCC
and commercial refuse company vehicles)
6 Domestic and office removal vehicles for as long as necessary whilst actively loading unloading
7 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
8 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other
practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off-street area
13 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
9 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
10 Vehicle is in the Whitehall Security Zone
11 WCC formal instruction to disregard
12 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 0830ndash1100 - Give 20 mins casual observation then additional 5 mins constant observation If
loadingunloading is observed repeat process up to 1100 If no evidence of loadingunloading after 25 mins a PCN may be issued HGVs only give 40 mins casual observation then additional 5 mins constant observation If loading
unloading is observed repeat process up to 1100 If no evidence of loadingunloading after 45 mins a PCN may be issued 1100-1830
Casual observation for 20 mins and if vehicle is still in situ a PCN may be issued Multi-drops that may take longer than 20 mins are permitted as long as the vehicle is moved in the process A fresh 20 minute casual observation should be given if vehicle moved The back of vehicle should be checked to see if driver in attendance and for evidence of loadingunloading activity and a photograph of the back of the vehicle (or side of the vehicle where loadingunloading takes place) taken at time of issue Full notes to be made by Marshal HGVs only give 40 mins casual observation A PCN may be issued if vehicle still in situ after this period
1830ndash0830 on DYLs - As per 0830ndash1100 above
Note the TMO allows continuous loading activity for as long as necessary before 1100 but 20 mins max from 1100 to 1830 There is no restriction on the nature of goods for commercial loading activity HGVs are vehicles over 35 tonnes in weight The additional observation should only be given to those vehicles displaying the HGV operator disc They may also have chevrons at the rear although if present these only indicate vehicles that are over 75 tonnes
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation 3 BT vehicles loadingunloading Give 20 mins casual observation except outside exchange where 5 mins
constant observation should be given
4 Evidence of delivering mail or postal packets by couriers in which case 20 mins should be allowed before issuing a PCN Apply observations as per observation 1 above
5 Give 2 mins observation to licensed Hackney Carriages to ascertain whether loadingunloading andor picking upsetting down
6 Hospital Car Service vehicle displaying hospital car service identifier parked in close proximity to
hospitalclinic give 20 mins casual observation to allow for picking upsetting down passenger(s) andor patient(s) If no activity seen after 20 mins issue instant PCN Record hospitalclinic name
7 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual
observation As long as necessary should be given up to 1100 with 40 mins max thereafter CCTV camera operators should not issue PCNs to cash deliverycollection vehicles unless concession clearly being abused
8 Prisoner Transport vehicles in vicinity of Police station or Magistrates court ndash give 20 mins casual observation
14 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles Liveried or unliveried commercial vehicles (ie vans HGVs lorries etc) Royal Mail vehicles liveried solo
motorcycles
LoadingUnloading Outside of CPZ hours - Night-Time Enforcement Waiting Restrictions May Apply Loading Restrictions Do Not Apply PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
Do not issue PCN by CCTV unless it is clear that concessions are being abused SYLs ndash All vehicles
SYL controls not active therefore no enforcement unless timeplate extends hours in which case enforcement is identical to DYLs below for the duration of the extended period Unlimited loadingunloading activity is permitted However no PCNs to be issued for the first or last 3 mins of extended period DYLs ndash between 1830-0830
Give 20 mins casual observation then additional 5 mins constant observation If loadingunloading observed repeat process If no evidence of loadingunloading after 25 mins a PCN may be issued Multi-drops that may take longer than 20 mins are permitted as long as the vehicle is moved in the process A fresh 20 minute casual observation should be given if vehicle moved Unlimited loadingunloading activity is permitted The back of vehicle should be checked to see if driver in attendance and for evidence of loading activity Full notes to be made by Marshal HGVs only give 40 mins casual observation then additional 5 mins constant observation If no evidence of
loadingunloading after 45 mins a PCN may be issued There is no restriction on the nature of goods for commercial loading activity Exemptions and observations as per pages 12-13
15 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles Liveried or unliveried commercial vehicles (ie vans HGVs lorries etc) Royal Mail vehicles liveried solo
motorcycles
Double Parking Waiting Restrictions May Apply Loading Restrictions Do Not Apply PCN Code 26 ldquoParked in a special enforcement area more than 50cm from the edge of the carriageway and not within a designated parking placerdquo
Enforcement by Marshal and CCTV
Do not issue PCN by CCTV unless it is clear that any concession is being abused Note for double parking to be occurring the vehicle must be parked more than 50cm away from bothall kerbsedges
of the carriageway Do not issue code 26 PCNs in narrow streets but revert to waiting and loading restrictions as per pages 12-13 Exemptions
1 Cleansing and refuse vehicles collecting rubbish from the side of the road (Note this applies to both WCC and commercial refuse company vehicles)
2 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
3 WCC formal instruction to disregard
4 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
Observations
1 0830-1100 - give 20 mins casual observation If loading still taking place after 20 mins give further 20 mins
casual observation If no loading observed after first 20 mins give 5 mins constant observation before issuing PCN if no further loading observed HGVs only give 40 mins casual observation then additional 5 mins constant observation If no evidence of
loadingunloading after 45 mins a PCN may be issued
1100-1830 - same applies but if vehicle still in situ after first 20 mins issue PCN
16 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
HGVs only give 40 mins casual observation A PCN may be issued if vehicle still in situ after this period
2 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual
observation if no appropriate kerbside space available
17 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles HGVs over 25 tonnes or 5 tonnes laden weight buses of more than 8 seats excluding the driver
Overnight Waiting Ban Hours Midnight-0800 and 1830-Midnight Everyday
PCN Code 55 ldquoA commercial vehicle parked in a restricted street in contravention of the Overnight Waiting Banrdquo PCN code applies to any designation
Enforcement by Marshal and CCTV
Do not issue PCN by CCTV unless it is clear that any concession is being abused Check back of vehicle to see if vehicle attended before commencing enforcement Full notes to be made by Marshal There must be a repeater plate at both ends of the street and on turnarounds at junctions that turn into the street This is so the vehicle would have driven past the signed restriction
Exemptions
1 WCC formal instruction to disregard
2 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance Observations
1 Coachesbuses are allowed to remain parked until midnight in designated coach bays PCNs can be issued after this time once 10 mins casual observation has been given Coach defined as a vehicle containing more than 8 seats exclusive of the driver (ie 9 plus the driver) so if in doubt as to whether coach or mini-bus Marshal should count the number of passenger seats Coaches are now classed as lsquobusesrsquo
2 40 mins casual observation period should be given to HGVs followed by an additional 5 mins constant
observation to establish if the vehicle is in the process of loadingunloading If no evidence of loading activity then observed issue instant PCN If loading observed repeat the process This does not apply to coachesbuses
18 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles Coaches Buses
Waiting Restrictions Apply Loading Restrictions Do Not Apply PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
Do not issue PCN by CCTV unless it is clear that any concession is being abused
Coach defined as a vehicle containing more than 8 seats exclusive of the driver (ie 9 plus the driver) Coaches are now classed as lsquobusesrsquo
Exemptions
1 WCC formal instruction to disregard
2 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance Observations
1 10 mins casual observation If evidence of picking upsetting down passengers and their luggage is then observed give as long as is necessary to complete the process If no activity is seen after 10 mins observation then issue instant PCN
19 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES
Pedestrian Zones PCN Code 01 ldquoParked in a restricted street during prescribed hoursldquo PCN Code 02 ldquoldquoParked or loadingunloading in a restricted street where waiting and loadingunloading restrictions are in forcerdquo
Enforcement by Marshal and CCTV
The pedestrian zone signage will show the times when vehicular access to the zone is permitted During these times either normal SYL or loading ban restrictions apply (the latter where lsquono loadingrsquo signs are present) even though the zone will have no yellow line markings or kerb marks Unless exemption below applies any contravention within the zone should be issued with a code 01 or code 02 PCN (as appropriate) and not a code 62
Outside of the hours access is permitted an instant code 01 or code 02 PCN should be issued as appropriate unless
exemption below applies For commercial vehicles during hours access is permitted instant PCN only if evidence of concession being abused Do not issue PCN by CCTV to commercial vehicles unless it is clear that any concession is being abused Exemptions
1 Notification has been received from Parking Services that special permission has been given to loadunload for as long as necessary at a particular location or outside of zone access times
2 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company and is parked in compliance with the boardrsquos conditions of use CCTV Operators check
Permits system by searching the VRM to confirm if the vehicle holds a valid PIB
3 Vehicle is identified as having a valid WCC-issued SYL dispensation specifically given for a loading ban location
4 Cleansing and refuse vehicles collecting rubbish (Note this applies to WCC and commercial refuse company vehicles)
5 Domestic and office removal vehicles for as long as necessary whilst actively loadingunloading Special permission required from Parking Services if a loading ban is in place
6 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
20 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
7 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
8 Vehicle being used for Fire Brigade Ambulance or Police purposes
9 London Fire Brigade Vehicle displaying Identifier Board
10 WCC formal instruction to disregard
11 During times when access is permitted gate or barrier to premises which the vehicle needs access to is
being opened or closed and there is no other practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off-street area
12 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 During times when access is permitted and no loading ban is in place - There is evidence of private
vehicles loadingunloading bulky or heavy items Take logging then give a minimum of 20 mins casual
observation If loading still taking place after 20 mins give further 20 mins casual observation up until end of permitted access time If no loading observed after 20 mins give 5 mins constant observation before issuing PCN if loading not observed during this period If loading is seen repeat procedure As long as necessary should be given during permitted times
2 During times when access is permitted and no loading ban is in place give 20 mins casual observation to commercial vehicles then additional 5 mins constant observation If loadingunloading is observed repeat
process up until end of permitted access time If no evidence of loadingunloading after 25 mins a PCN may be issued As long as is necessary should be given during permitted times There is no restriction on the nature of goods for commercial loading activity HGVs only give 40 mins casual observation then additional 5 mins constant observation If loading
unloading is observed repeat process up until end of permitted access time If no evidence of loadingunloading after 45 mins a PCN may be issued
HGVs are vehicles over 35 tonnes in weight The additional observation should only be given to those vehicles displaying the HGV operator disc They may also have chevrons at the rear although if present these only indicate vehicles that are over 75 tonnes
3 During times when access is permitted - Evidence of picking upsetting down passengers and their luggage observed Sufficient time must be allowed for this activity (for as long as necessary) Driver should be with vehicle
4 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
5 During times when access is permitted and no loading ban is in place - Evidence of delivering mail or postal packets by couriers in which case 20 mins should be allowed before issuing a PCN Apply observations as per observation 2 for commercial vehicles above
6 BT vehicles loadingunloading Give 20 mins casual observation except outside exchange where 5 mins constant observation should be given
7 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
8 During times when access is permitted - Give 5 mins constant observation to vehicles displaying a valid
disabled badge to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
9 During times when access is permitted and no loading ban is in place - Vehicles displaying a valid residentsrsquo permit for the same zone (or interim permit or URN) to be given 5 mins constant observation before issue of PCN If no loadingunloading activity observed after this time PCN should be issued If concession blatantly being abused PCN can be issued without 5 mins observation but full notes must be made
21 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
10 Give 2 mins observation to licensed Hackney Carriages to ascertain whether loadingunloading andor picking upsetting down
11 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual
observation
22 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES
Waiting and Loading Restrictions Apply
PCN Code 02 ldquoParked or loadingunloading in a restricted street where waiting and loadingunloading restrictions are in forcerdquo
Enforcement by Marshal and CCTV
Instant PCN unless exemptions below apply Note at designated locations lsquoat any timersquo loading restriction signs are not required Exemptions
1 Notification has been received from Parking Services that special permission has been given to loadunload at a particular location
2 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by
a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use CCTV Operators check Permits system by searching the VRM to confirm if
the vehicle holds a valid PIB
3 Vehicle is identified as having a valid WCC-issued SYLDYL dispensation specifically given for a loading ban location
4 Cleansing and refuse vehicles collecting rubbish from the side of the road (Note this applies to WCC and
commercial refuse company vehicles)
5 Vehicle is in the Whitehall Security Zone 6 Vehicles used for Fire Brigade Ambulance or Police purposes
7 Domestic and office removal vehicles with special permission from Parking Services whilst actively loading
unloading for as long as necessary
8 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
9 Gate or barrier to premises which the vehicle needs access to is being opened or closed and there is no
other practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off-street area
10 Visible signs of unavoidable breakdown or recovery service vehicle in attendance
23 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
11 WCC formal instruction to disregard
12 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Evidence of picking upsetting down passengers and their luggage observed Sufficient time must be
allowed for this activity (for as long as necessary) Driver should be with vehicle
2 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
3 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual observation PCNs should not be issued by CCTV to cash deliverycollection vehicles unless concession clearly being abused
4 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation 5 Give 5 mins constant observation to vehicles displaying a valid disabled badge to ascertain whether picking
upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
6 Clinical or Hazardous Waste collection vehicles actively involved in the collection of clinical or hazardous
waste to be given 20 mins casual observation
7 Give 2 mins observation to licensed Hackney Carriages to ascertain whether loadingunloading andor picking upsetting down
24 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Residentsrsquo Bays PCN Code 12 ldquoParked in a residentsrsquo or shared-use parking place or zone without either clearly displaying a valid permit or voucher or pay and display ticket issued for that place or without payment of the parking chargerdquo PCN Code 19 ldquoParked in a residentsrsquo or shared-use parking place or zone either displaying an invalid permit or voucher or pay and display ticket or after the expiry of paid for timerdquo
Enforcement by Marshal
Instant code 12 PCN if vehicle displaying no visible residentsrsquo permit (code 12r) or if vehicle relying on a PampD ticket (code 12t) or other payment (code 12r) unless exemption below applies
Instant code 19 PCN If vehicle displaying an invalid residentsrsquo permit wrong zone (code 19w) incorrect VRM (code 19x) or expired permit (code 19z) unless exemption below applies
When instructed to take enforcement action as a result of a residentsrsquo permit being altered the vehicle can be issued with an instant code 12r PCN Details of this action must be confirmed with WCCrsquos permit investigation contractor at
the earliest opportunity
Exemptions
1 Vehicle is displaying any of the following valid permits ndash
Residentsrsquo permit for the appropriate zone (note a motorcycle residentsrsquo permit will be a lsquovirtualrsquoelectronic permit)
Permit URN
lsquoInterimrsquo residentsrsquo permit
WCC white disabled badge (note in a Car Club vehicle the VRM on the badge will not match that of the vehicle)
Official All Zones permit
Business or Teachersrsquo permit in sub-zone C2
Residentsrsquo visitorsrsquo (Brent) or business permit or white disabled badge equivalent (RBKC Purple Camden Green or substitute badge City of London Red) for a neighbouring borough on a reciprocal street where agreement applies and as denoted on the sign This does not apply in Queenrsquos Gate
2 All vehicles ndash do not issue for the first and last 3 mins of controls This does not apply to residentsrsquo bays that
are enforced at all times For non-24 hour controls this means -
0830 ndash 1830 controls
0830 0831 0832 ndash do not issue 0833 ndash 1826 ndash valid PCN 1827 1828 1829 ndash do not issue 1830 onwards ndash controls have ended 0830 ndash 2030 controls
0830 0831 0832 ndash do not issue
25 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
0833 ndash 2026 ndash valid PCN 2027 2028 2029 ndash do not issue 2030 onwards ndash controls have ended 0830 ndash 2200 controls
0830 0831 0832 ndash do not issue 0833 ndash 2156 ndash valid PCN 2157 2158 2159 ndash do not issue 2200 onwards ndash controls have ended
3 If vehicle is displaying an expired annual residentsrsquo permit for zone take following action
Permit expired by 1-14 days ndash Warning Notice
Permit expired by 15 days-1 month ndash Instant code 19z PCN
Permit expired by 1 month plus - Instant code 12r PCN
4 The residentsrsquo permit or White Disabled Badge is obscured in which case a Warning Notice only should be
issued if a HHCT check confirms the permitbadge as valid
5 If vehicle is displaying expired white badge take following action
Badge expired by 1 day-1 month ndash Warning Notice
Badge expired by 1 month plus ndash Instant code 12r PCN
6 Notification has been received from the Parking Services that special permission has been given to
loadunload at particular location
7 Vehicle displaying valid Trades Permit Note a Trades permit issued by a neighbouring borough is acceptable on a reciprocal street
8 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by
a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
9 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and
commercial refuse company vehicles
10 Domestic and office removal vehicles for as long as necessary whilst actively loadingunloading
11 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
12 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other
practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off street area
13 Vehicles used for Fire Brigade Ambulance or Police purposes
14 H zone residentsrsquo permit allows permit concessions in zones A and D
15 If vehicle is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings)
issue Warning Notice unless vehicle is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24 PCN
16 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
17 WCC formal instruction to disregard
18 WCC CCTV car being used in pursuance of statutory powers or duties
26 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
Observations
1 If evidence of picking upsetting down passengers and their luggage is observed a maximum of 2 mins is
allowed Driver should be with vehicle
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
3 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing PCN
4 Commercial vehicles (including long wheel-based vehicles) ndash give 20 mins casual observation If vehicle
still in situ issue instant PCN
Private vehicles ndash if evidence of loadingunloading observed give 20 mins casual observation as above
For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place If no evidence of loading activity seen instant PCN
Note maximum time for loading in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private If max time exceeded issue code 12r PCN
5 If vehicle is displaying valid HEB badge then 60 minute casual observation should be given before PCN
issued
6 Give 5 mins constant observation to vehicles displaying a valid blue disabled badge (any issuing authority) to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
7 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual observation As long as necessary should be given up to 1100 with 40 mins max thereafter
27 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Shared-Use Bays - Residentsrsquo Permits Pay and Display and Pay-to-Park PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 12 ldquoParked in a residentsrsquo or shared-use parking place or zone without either clearly displaying a valid permit or voucher or pay and display ticket issued for that place or without payment of the parking chargerdquo PCN Code 19 ldquoParked in a residentsrsquo or shared-use parking place or zone either displaying an invalid permit or voucher or pay and display ticket or after the expiry of paid for timerdquo
Enforcement by Marshal
Shared-use bays enable residentsrsquo permit holders and visitors to use the same parking bay Residentsrsquo permit holders displaying a valid permit for that zone can park in these bays at any time whereas visitors must pay to park during the hours controls apply Some shared-use bays are only available to visitors at certain times during the day as indicated by the signage (eg 10am-4pm) Marshals will need to check for various payment methods at shared-use bays ndash residentsrsquo permits Pay-to-Park PampD and Parking Card payments are all valid If no residentsrsquo permit is on display prior to issue give 5 mins constant observation and confirm on the Pay-to-Park system that no further payment by phone has been made This 5 mins observation period is to enable the motorist to make payment upon parking Record location number where vehicle is parked in Notes field on HHCT When confirming whether a vehicle has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked Where drivers have paid to park it is acceptable for them to move to another shared-use or paid-for parking bay within the same zone using the same payment until it expires but not to another zone even if the tariff is identical
28 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PCN Scenarios ndash
PampD Ticket Pay-to-Park Parking Card Residentsrsquo Permit = PCN Code
Pa
ym
en
t
none none none none 12s
at least 3 mins expiry
none none none 19s
none at least 3
mins expiry none none 19s
none none at least 3
mins expiry none 19s
none none Card incorrectly
scratched none 19s
none none none expired 19z
none none none wrong VRM 19x
none none none wrong zone 19w
Issue code 12s PCN after 5 mins constant observation if vehicle displaying no visible method of payment (no permit
no Parking Card no payment by phone or no PampD ticket or a PampD ticket from a different Borough) unless an exemption applies Issue instant code 19s PCN in the following circumstances unless an exemption applies ndash
1 Vehicle parked with a payment which has expired by at least 3 mins 2 Vehicle displaying a wrongly dated PampD ticket 3 Vehicle displaying PampD ticket or Parking Card face down obscured blank or incomplete Do not issue if
PampD ticket or Parking Card is upside down but details can be read - check ticketCard for validity 4 Vehicle displaying an incorrectly scratched Parking Card 5 Motorist is attempting to rely on a Pay-to-Park or PampD payment made in another zone 6 Vehicle is displaying a receipt of payment rather than a PampD ticket 1-6 above assumes no other valid method of payment has been used
Instant code 19 PCN If vehicle displaying an invalid residentsrsquo permit wrong zone (code 19w) incorrect VRM (code 19x) or expired permit (code 19z) unless exemption below applies
If note left by motorist indicating PampD not working or their creditdebit card not registering Marshal should report possible fault check for payment by other method and if none issue instant code 12s PCN Full notes to be recorded
When instructed to take enforcement action as a result of a residentsrsquo permit being altered the vehicle can be issued with an instant code 12s PCN Details of this action must be confirmed with WCCrsquos permit investigation contractor at
the earliest opportunity Exemptions
1 All vehicles ndash do not issue for the first and last 3 mins of controlled hours This means -
0830 ndash 1830 controls
0830 0831 0832 ndash do not issue 0833 ndash 1826 ndash valid PCN 1827 1828 1829 ndash do not issue 1830 onwards ndash controls have ended 0830 ndash 1330 Saturday controls (where applicable)
0830 0831 0832 ndash do not issue 0833 ndash 1326 ndash valid PCN 1327 1328 1329 ndash do not issue 1330 onwards ndash controls have ended
29 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
2 Vehicle is displaying any of the following valid items ndash
PampD ticket
Parking Card
Residentsrsquo permit for the appropriate zone (inc lsquovirtualrsquoelectronic motorcycle residentrsquo permit)
Permit URN
lsquoInterimrsquo residentsrsquo permit
WCC white disabled badge (note in a Car Club vehicle the VRM on the badge will not match that of the vehicle)
Official All Zones permit
Business or Teachersrsquo permit in sub-zone C2
Residentsrsquo visitorsrsquo (Brent) or business permit or white disabled badge equivalent (RBKC purple Camden green City of London red) for a neighbouring borough on a reciprocal street where agreement applies and as denoted on the sign This does not apply in Queenrsquos Gate
3 Motorist has made a valid payment by phone 4 If vehicle is displaying an expired annual residentsrsquo permit for zone take following action -
Permit expired by 1-14 days ndash Warning Notice
Permit expired by 15 days-1 month ndash Instant code 19s PCN
Permit expired by 1 month plus - Instant code 12s PCN
This assumes no valid PampD ticket Parking Card or white disabled badge is on display or no payment by phone has been made
5 The residentsrsquo parking permit or white disabled badge is obscured in which case a Warning Notice only
should be issued if a HHCT check confirms the permitbadge as valid
6 If vehicle is displaying expired white badge take following action
Badge expired by 1 day-1 month ndash Warning Notice
Badge expired by 1 month plus ndash Instant code 12s PCN
7 A PampD ticket purchased from the same zone is acceptable In Lincolnrsquos Inn Fields only this includes tickets purchased from Camden In Queens Gate and Exhibition Road this includes tickets purchased from RBKC
8 If PampD machine shows Marshalrsquos ldquoOut of Orderrdquo notice vehicle exempt for max stay calculated from the time
the machine is returned to service Vehicle must be moved unless other valid method of payment used or can rely on an exemption Code 08 (ldquoParked at an out of order meter during controlled hoursrdquo) is not to be used on shared-use bays Unless the above applies motorists should either use an alternative payment method or move the vehicle This is explained at the bay
9 Notification has been received from Parking Services that special permission has been given to loadunload
at particular location
10 Vehicle displaying valid Trades Permit Note a Trades permit issued by a neighbouring borough is acceptable on a reciprocal street
11 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by
a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
12 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and
commercial refuse company vehicles
13 Domestic and office removal vehicles for as long as necessary whilst actively loadingunloading
14 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
30 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
15 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other
practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off street area
16 Vehicle being used for Fire Brigade Ambulance or Police purposes
17 If vehicle overhanging bay markings (2 wheels or more are outside of the bay and not touching the bay
markings) issue Warning Notice unless vehicle is causing an obstruction to other road users ie is a hazard is affecting traffic flow or is preventing the use of adjacent space(s) in which case issue instant code 24 PCN
18 H zone residentsrsquo permit allows permit concessions in zones A and D
19 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
20 WCC formal instruction to disregard
21 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 If evidence of picking upsetting down passengers and their luggage is observed a maximum of 2 mins is
allowed Driver should be with vehicle
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
3 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing PCN
4 Commercial vehicles (including long wheel-based vehicles) ndash give 20 mins casual observation If vehicle
still in situ issue instant PCN For all commercial vehicles except long wheel-based vehicles the 20 mins exemption can be used before or after payment has been made to extend the loadingunloading period If PCN is issued for vehicle exceeding the 20 mins period this must be evidenced through Marshal observations and notes
Private vehicles ndash if evidence of loadingunloading observed give 20 mins casual observation as above If
no evidence of loading activity seen instant PCN Note maximum time in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private If max time exceeded issue code 12s PCN
5 Vehicle is displaying valid blue badge and payment to park has expired by less than 63 mins
6 Vehicle is a WCC Car Club vehicle and payment to park has expired by less than 63 mins This applies if
either Zipcar Reader Zipcar badge or WCC Car Club badge are on display
7 If vehicle is displaying valid HEB badge then 60 minute casual observation should be given before PCN issued
8 Give 5 mins constant observation to vehicles displaying a valid blue disabled badge (any issuing authority) to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
9 Electric vehicles and plug-in hybrids can park free of charge up to the max stay allowed 2 loggings required
Marshals should ascertain vehicle status via tax disc and vehicle make and model type
10 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual observation
31 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Paid-For Parking Bays (Pay and Display and Pay-to-Park Bays and Pay-to-Park Only Bays) PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 30 ldquoParked for longer than permittedrdquo
Enforcement by Marshal
Marshals will need to check for various payment methods at these bays ndash Pay-to-Park PampD and Parking Card payments are all valid Marshals should allow any valid method of payment (Pay-to-Park PampD ticket or Parking Card) in a paid-for parking bay regardless of specific bay designation Prior to issue give 5 mins constant observation and confirm on the Pay-to-Park system that no payment by phone has been made This 5 mins observation period is to enable the motorist to make payment upon parking Record location number where vehicle is parked in Notes field on HHCT A PCN may be issued once payment has expired by 3 mins As the motorist can subsequently top up their payment at any time there is no requirement to give a second 5 mins observation Where drivers have paid to park it is acceptable for them to move to another paid-for parking bay within the same zone using the same payment until it expires but not to another zone even if the tariff is identical If the motorist is attempting to rely on a Pay-to-Park or PampD payment made in another zone a code 11 PCN should
be issued PCN Scenarios ndash
PampD Ticket Pay-to-Park Parking Card = PCN Code
Pa
ym
en
t
none none none
11u (in P2P only bay)
11 (in P2PPampD bay)
at least 3 mins expiry
none none 05
none at least 3
mins expiry none 05
none none at least 3
mins expiry 05
none none Card incorrectly
scratched
11u (in P2P only bay)
11 (in P2PPampD bay)
32 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
If note left by motorist indicating PampD not working or card not registering report possible fault check for payment by other method and if none issue instant code 11 or 11u PCN as appropriate Full notes to be recorded
Where a vehicle is displaying a receipt of payment rather than a PampD ticket this is insufficient (PCN code 11 or 11u)
If vehicle is displaying an obscured PampD ticket or Parking Card or if ticketCard is face down issue instant code 11 or 11u PCN if no payment has been made by other method Do not issue if ticketCard is upside down only and
details can be read ndash check ticketCard for validity When confirming whether a vehicle has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked Note shared-use (residentsrsquopaid-for) bays are enforced by codes 12 and 19 (see pages 27-30) Exemptions
1 All vehicles ndash do not issue a PCN during the first and last 3 mins of controlled hours This means ndash
0830 ndash 1830 controls
0830 0831 0832 ndash do not issue 0833 ndash 1826 ndash valid PCN 1827 1828 1829 ndash do not issue 1830 onwards ndash controls have ended 0830 ndash 1330 Saturday controls (where applicable)
0830 0831 0832 ndash do not issue 0833 ndash 1326 ndash valid PCN 1327 1328 1329 ndash do not issue 1330 onwards ndash controls have ended
2 Vehicles showing the following valid permits can park free of charge 0830-0930 and 1730-1830 Where
controls on Saturday end at 1330 concession applies 0830-0930 and 1230-1330
Residentsrsquo permit for the zone (including lsquovirtualrsquoelectronic motorcycle residentsrsquo permit)
Official All Zones permit
Permit URN
lsquoInterimrsquo residentsrsquo permit
Business or Teachersrsquo permit in sub-zone C2
Residentsrsquo or business permit for a neighbouring borough on a reciprocal street
Where valid permit displayed PCN should not be issued until 0933 or from 1727 Where controls end at 1330 on a Saturday PCN should not be issued until 0933 or from 1227
0830 ndash 1830 controls
0830 ndash 0930 ndash first hour permit exemption applies 0930 0931 0932 ndash do not issue 0933 ndash 1726 ndash valid PCN 1727 1728 1729 ndash do not issue 1730 ndash 1830 ndash last hour permit exemption applies 1830 onwards ndash controls have ended 0830 ndash 1330 Saturday controls (where applicable)
0830 ndash 0930 ndash first hour permit exemption applies 0930 0931 0932 ndash do not issue 0933 ndash 1226 ndash valid PCN 1227 1228 1229 ndash do not issue 1230-1330 ndash last hour permit exemption applies 1330 onwards ndash controls have ended
3 A PampD ticket purchased from the same zone is acceptable In Lincolnrsquos Inn Fields only this includes tickets purchased from Camden In Queens Gate and Exhibition Road this includes tickets purchased from RBKC
33 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
4 If PampD machine shows Marshalrsquos ldquoOut of Orderrdquo notice vehicle exempt for max stay calculated from the time
the machine is returned to service Vehicle should be moved unless other method of payment used or can rely on an exemption Code 08 (ldquoParked at an out of order meter during controlled hoursrdquo) is not to be used on paid-for parking bays Unless the above applies motorists should either use an alternative payment method or move the vehicle This is explained at the bay
5 Vehicle is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued
by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
6 Vehicle is displaying valid WCC white disabled badge Note in a Car Club vehicle the VRM on the badge
will not match that of the vehicle
7 Vehicle is displaying a valid Trades permit Note a Trades permit issued by a neighbouring borough is acceptable on a reciprocal street
8 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and commercial refuse company vehicles
9 Domestic and office removal vehicles for as long as necessary whilst actively loadingunloading
10 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
11 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other
practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off-street area
12 Vehicles being used for Fire Brigade Ambulance or Police purposes
13 If vehicle is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings) issue Warning Notice unless vehicle is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24 PCN
14 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
15 WCC formal instruction to disregard
16 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Evidence of private vehicle loadingunloading observed in which case 20 mins casual observation must be
given before PCN issued
Give 20 mins casual observation to commercial vehicles even if no loading activity is seen Long wheel-
based vehicles that do not fit into one bay are still permitted to loadunload For all commercial vehicles except long wheel-based vehicles the 20 mins exemption can be used before or after payment has been made to extend the loadingunloading period If PCN is issued for vehicle exceeding the 20 mins period this must be evidenced through Marshal observations and notes
Note maximum time for loading in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private If max time exceeded issue code 11 or 11u PCN (as appropriate)
2 Evidence of picking upsetting down passengers and their luggage observed A maximum of 2 mins is
allowed Driver should be with vehicle
34 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
3 Vehicle is displaying valid blue badge and payment to park has expired by less than 63 mins
4 Vehicle is a WCC Car Club vehicle and payment to park has expired by less than 63 mins This applies if
either Zipcar Reader Zipcar badge or WCC Car Club badge are on display
5 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
6 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
7 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing a PCN
8 Give 5 mins constant observation to vehicles displaying a valid blue disabled badge to ascertain whether
picking upsetting down is occurring Issue instant PCN after this period if none seen and no payment madedisplayed If activity observed allow as long as necessary
9 Electric vehicles and plug-in hybrids can park free of charge up to the max stay allowed Marshals should
ascertain vehicle status via tax disc and vehicle make and model type If also displaying a residentsrsquo permit the max stay is additional to the hour concession at the startend of controlled hours
10 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual observation
35 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Paid-For Motorcycle Bays PCN Code 11g ldquoParked without payment of the parking charge (motorcycle bay)rdquo PCN Code 23g ldquoParked in a parking place or area not designated for that class of vehicle (motorcycle bay)rdquo PCN Code 24 ldquoNot parked correctly within the markings of the bay or spacerdquo
Enforcement by Marshal
Bay Regulations
Zones A B C D H ndash Bays for motorcycles only at all times
Zones E F G ndash Bays for motorcycles only 0700-1900 Mon-Sat Non-motorcycle vehicles can use the bays outside of these hours
Motorcycle defined as a lsquopowered 2 wheelerrsquo or by a tax class of lsquobicyclersquo Motorcycle bay payment does not entitle a motorcycle to use any other bay type (eg normal Pay-to-Park bay PampD bay etc) Motorcycles are permitted to move freely from one motorcycle bay to another in any zone as long as a valid payment to park for that day has been made Marshals can and should remove the covers from vehicles to take enforcement action Full notes to be made and photographs taken Motorcycle Enforcement Unless exemption below applies code 11g PCN to be issued after 5 mins observation if no valid motorcycle payment
is showing on the HHCT When confirming whether a motorcycle has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked Code 24 (no suffix) Warning Notice rather than full PCN unless motorcycle is preventing another vehicle from using
an adjacent space or is causing an obstruction ie is a hazard to other road users or is affecting traffic flow Other Vehicle (non-motorcycle) Enforcement Unless exemption below applies instant code 23g PCN to be issued to any non-motorcycle vehicle parked within the
bay during the hours the bay is controlled for motorcycle use only (at all times in zones A B C D and H and 0700-1900 Mon-Sat in zones E F and G) Vehicle to be authorised for relocation Relocation can occur from 30 minutes after the issue of the PCN Note loadingunloading by non-motorcycle vehicles is not permitted
36 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
Exemptions
1 Motorcycle with valid payment - note all motorcycle permits (daily weekly monthly quarterly yearly) are lsquovirtualrsquo electronic permits Nothing physical will be on display
2 No PCN to be issued to motorcycles for the first or last 3 minutes of controls when payment is required (CPZ
hours)
0830 ndash 1830
0830 0831 0832 ndash do not issue 0833 ndash 1826 ndash valid PCN 1827 1828 1829 ndash do not issue 1830 onwards ndash payment controls have ended 0830 ndash 1330 Saturday (where applicable)
0830 0831 0832 ndash do not issue 0833 ndash 1326 ndash valid PCN 1327 1328 1329 ndash do not issue 1330 onwards ndash payment controls have ended
3 No PCN to be issued to non-motorcycle vehicles parked in E F and G zones for first and last 3 minutes of
controls when bays are controlled for motorcycles only (ie no PCN until 0703 or from 1857) Other zones are for motorcycles only at all times so this exemption will not apply
0700 ndash 1900 controls
0700 0701 0702 ndash do not issue 0703 ndash 1856 ndash valid PCN 1857 1858 1859 ndash do not issue 1700 onwards ndash controls have ended
4 Electric motorcycles that have registered to use the scheme and have been issued with a yearly permit Note this will be indicated on the HHCT nothing physical will be on display Marshals should check that the motorcycle is indeed an electric motorcycle by checking that tax disc quotes a tax class of lsquoElectric Vehiclersquo If the motorcycle cannot be identified as an electric vehicle issue a code 11g PCN after 5 mins observation
and make comprehensive notes
5 Motorcycle displaying valid WCC white disabled badge
6 Motorcycles with a valid residentsrsquo permit are entitled to park in any motorcycle bay city-wide Note residentsrsquo permits for motorcycles are lsquovirtualrsquo electronic permits Nothing physical will be on display
7 Vehicle (any) is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board
issued by a utility company as long as the vehicle is not affecting the flow of traffic and is parked in compliance with the boardrsquos conditions of use
8 Vehicles (any) used in connection with building operations or highway maintenance in or adjacent to street
where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation
street maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
9 Vehicles (any) being used for Police Fire Brigade or Ambulance purposes
10 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and
commercial refuse company vehicles
11 Domestic and office removal vehicles with special permission from Parking Services for as long as necessary whilst actively loadingunloading
12 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
37 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
13 WCC formal instruction to disregard
14 WCC CCTV car being used in pursuance of statutory powers or duties
15 Motorcycles with a valid Camden or RBKC residentsrsquo permit are entitled to park in WCC motorcycle bays in
respective boundary streets where reciprocal agreements apply Observations
1 Evidence of motorcycle loadingunloading observed in which case 20 minutes casual observation should be
given before PCN issue Does not apply to non-motorcycle vehicles which are not permitted to loadunload
from paid-for motorcycle bays
2 Evidence of delivering mail or postal packets etc by motorcycle couriers in which case 20 minutes should be allowed before issuing a PCN
3 Any Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
4 Evidence of picking upsetting down passengers and their luggage observed (any vehicle) A maximum of 2
minutes is allowed and the driver should remain with the vehicle Exception to this is if picking upsetting down involves a disabled or aged person where as long as necessary should be given
5 Give 5 minutes constant observation to any vehicle displaying a valid disabled badge to ascertain whether
picking upsetting down is occurring Issue instant PCN after this if none seen If activity observed allow as long as necessary
6 Vehicle (any) is displaying a valid and correctly completed HEB badge Keep under casual observation for
60 minutes before issuing a PCN
38 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Split-Use Bays PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 25 ldquoParked in a loading place or bay during restricted hours without loadingrdquo PCN Code 45 ldquoStopped in a taxi rankrdquo PCN Code 45w ldquoParked in a taxi rankrdquo
Enforcement by Marshal and CCTV (as appropriate for restriction type)
These bays are split-use so their use differs depending on the time of the day andor the day of the week Signage at each bay advises what use is permitted and when The bays are generally a combination of ndash
Pay-to-Park bays during stated hours of control
Taxi ranks during specified hours
Loading bays during specified hours
1 Enforcement during Pay-to-Park hours of control
Enforcement exemptions and observations during these times are as per a standard paid-for parking bay (see pages 31-34) 2 Enforcement during taxi rank hours of control
Enforcement exemptions and observations during these times are as per a standard taxi rank (see pages 70-71) All vehicles ndash do not issue a PCN during the first and last 3 minutes of taxi rank controls
3 Enforcement during loading bay hours of control
Enforcement exemptions and observations during these times are as per a standard on-street loading bay (see pages 57-58) All vehicles ndash do not issue a PCN during the first and last 3 minutes of loading bay controls
39 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Taxi-Only Pay-to-Park Bays PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 23 ldquoParked in a parking place or area not designated for that class of vehiclerdquo
Enforcement by Marshal
These bays are for hackney carriages only during hours of control Taxi Enforcement
Unless exemption below applies prior to issue give 5 mins constant observation and confirm on the Pay-to-Park system that no further payment by phone has been made If no payment shown after this period issue code 11 PCN
If payment expired by 3 mins or more issue code 05 PCN
Where taxis have paid by phone to park it is acceptable for them to move to another taxi Pay-to-Park bay within the same zone using the same payment but not to another zone (as tariffs vary) If the taxi is relying on a Pay-to-Park payment made in another zone a code 11 PCN should be issued
When confirming whether a taxi has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked Other Vehicle (non-taxi) Enforcement Unless exemption below applies during controlled hours instant code 23 PCN to any non-taxi vehicle parked within
the bay Vehicle to be authorised for relocation Relocation can occur from 30 minutes after the issue of the PCN Exemptions
1 Taxis ndash do not issue PCN during the first and last 3 mins of controlled hours
2 Taxis ndash a correctly scratched and displayed Parking Card is acceptable
3 Vehicle (any) is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
4 Taxi is displaying valid WCC white disabled badge
5 Vehicle (any) is displaying a valid Trades permit
6 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and commercial refuse company vehicles
40 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
7 Domestic and office removal vehicles with special permission from Parking Services for as long as necessary whilst actively loadingunloading
8 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
9 Vehicles being used for Fire Brigade Ambulance or Police purposes
10 If Taxi is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings)
issue Warning Notice unless taxi is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24 PCN
11 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
12 WCC formal instruction to disregard
13 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Evidence of private vehicle (any) loadingunloading observed in which case 20 mins casual observation
must be given before PCN issued For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place
Give 20 mins casual observation to commercial vehicles (any) even if no loading activity is seen Long
wheel-based vehicles that do not fit into one bay are still permitted to loadunload
Note Maximum time for loading in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private
2 Evidence of picking upsetting down passengers and their luggage observed (any vehicle) A maximum of 2
mins is allowed Driver should be with vehicle
3 Taxi is displaying valid blue badge and payment to park has expired by less than 63 mins
4 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
5 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
6 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing a PCN
7 Give 5 mins constant observation to vehicles (any) displaying a valid blue disabled badge to ascertain
whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
41 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Coach-Only Pay-to-Park Bays PCN Code 05c ldquoParked after the expiry of paid for time (buses only)rdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 23c ldquoParked in a parking place or area not designated for that class of vehicle (buses only)rdquo
Enforcement by Marshal
These bays are for coaches only 0800-midnight Coach defined as a vehicle containing more than 8 seats (ie 9) exclusive of the driver and are now classed as lsquobusesrsquo
1 Coach Enforcement
Prior to issue give 5 mins constant observation and confirm on the Pay-to-Park system that no payment by phone has been made If no payment shown after this period issue code 11 PCN
If payment has expired by 3 mins or more issue code 05c PCN
Parking Cards may be used as an alternative to Pay-to-Park If obscured or face down and details cannot be read issue instant code 11 PCN
Where coaches have paid by phone to park it is acceptable for them to move to another coach Pay-to-Park bay within the same zone using the same payment but not to another zone (as tariffs vary) If the coach is relying on a Pay-to-Park payment made in another zone a code 11 PCN should be issued
When confirming whether a vehicle has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked 2 Other Vehicle (non-coach) Enforcement During hours of control instant code 23c PCN to any non-coach vehicle parked within the bay unless exemption
below applies Vehicle to be authorised for relocation and can occur from 30 minutes after the issue of the PCN Exemptions
1 Coaches ndash do not issue a PCN during the first and last 3 mins of controlled hours
2 Vehicle (any) is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
3 Vehicle (any) is displaying a valid Trades permit
42 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
4 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and commercial refuse company vehicles
5 Domestic and office removal vehicles with special permission from Parking Services for as long as
necessary whilst actively loadingunloading
6 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
7 Vehicles being used for Fire Brigade Ambulance or Police purposes
8 If coach is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings)
issue Warning Notice unless vehicle is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24 PCN
9 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
10 WCC formal instruction to disregard
11 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Evidence of private vehicle (any) loadingunloading observed in which case 20 mins casual observation
must be given before PCN issued For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place
Give 20 mins casual observation to commercial vehicles (any) even if no loading activity is seen
Note Maximum time for loading in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private
2 Evidence of picking upsetting down passengers and their luggage observed (any vehicle) A maximum of 2
mins is allowed Driver should be with vehicle
3 Vehicle (any) displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
4 Royal Mail vehicles or couriers deliveringcollecting postal packets Give 20 mins casual observation
5 Give 5 mins constant observation to vehicles (any) displaying a valid disabled badge to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
6 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual
observation
43 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
Parking Bays
Market Tradersrsquo Bays PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 16q ldquoParked in a permit space or zone without clearly displaying a valid permit (market tradersrsquo bay)rdquo PCN Code 24q ldquoNot parked correctly within the markings of the bay or space (market tradersrsquo bay)rdquo
Enforcement by Marshal
During controlled hours the bays are for market traders only who display the appropriate permit Those displaying a permitURN must still then pay to park (Pay-to-Park or Parking Card) Payment is based on whole hours and not on minutes Marshals will need to check for payment at these bays and whether a valid permit is displayed A market trader permit must be displayed to validate use of the bay There are no exemptions for non-market traderrsquos vehicles loadingunloading or picking upsetting down 1 Vehicles clearly displaying a Market Tradersrsquo permit - Where a valid market trader permit is displayed but no payment is evident issue code 11 PCN Prior to issue give 5
mins constant observation and confirm that no payment by phone has been made Record location number where vehicle is parked in Notes field on HHCT Issue instant code 05 if a valid permit is displayed but where payment has expired by at least 3 mins
Issue instant code 16q PCN where an invalid obscured or expired Market Traderrsquos Permit is displayed regardless of
whether payment has been made Relocate only at specific request of WCC
If market trader vehicle is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings) issue Warning Notice unless vehicle is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24q PCN (regardless of
whether a payment has been made or whether a valid permitURN is displayed)
44 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
2 All Other Vehicles ndash Issue instant code 16q if vehicle parked with no permit (regardless of whether payment made) Relocate only at
specific request of Marshal or WCC Exemptions
1 All vehicles ndash do not issue for first and last 3 mins of controlled hours
2 Valid market tradersrsquo permit or a valid URN corresponding to the bays displayed and valid payment is
evident
3 Vehicles being used for Fire Brigade Ambulance or Police purposes
4 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
5 WCC formal instruction to disregard
6 Vehicle undertaking statutory utility work 7 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
8 If vehicle displaying an expired market tradersrsquo permit (and payment has been made) ndash
1-14 days ndash Warning Notice
15 days+ - Instant code 16q PCN
9 WCC CCTV car being used in pursuance of statutory powers or duties
45 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Car Club Permit Holders Only Bays ndash ldquoAt Any Timerdquo PCN Code 16e ldquoParked in a permit space or zone without clearly displaying a valid permit (car club bay)rdquo PCN Code 24e ldquoNot parked correctly within the markings of the bay or space (car club bay)rdquo
Enforcement by Marshal
Car Club vehicles must be collected from and re-parked in their own bay which bears the appropriate identifier number Each individual vehicle may not park in an alternative Car Club bay Elsewhere Car Club vehicles may park in paid-for bays if an appropriate payment to park is made Marshals will need to check that the vehicle is a Car Club vehicle registered for the bay in which the vehicle is parked This will be indicated in one of two ways -
1 Car Club registration will be indicated on the Pay-to-Park system 2 The Car Club operator will provide a badge which will be displayed in the windscreen
Whether or not a badge is displayed in the windscreen confirm on the Pay-to-Park system that the vehicle is registered as a Car Club vehicle at the bay in which it is parked Instant code 16e PCN if vehicle not registered at the Car Club bay andor if vehicle is registered at a different Car
Club bay Vehicle should be authorised for relocation Note no picking upsetting down or loadingunloading is allowed in Car Club bays Exemptions
1 Vehicle is registered as Car Club vehicle for the bay and displaying the appropriate Car Club badge
2 Notification has been received from Parking Services that permission has been given for another vehicle to
use the bay (eg for loading or substitute vehicle that is not Car Club vehicle)
3 Exempted vehicle is parked across dividing lines within a space provided for 2 or more vehicles
4 Vehicle being used for Fire Brigade Ambulance or Police purposes
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
6 WCC formal instruction to disregard
7 WCC CCTV car being used in pursuance of statutory powers or duties
46 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Electric Vehicle Charging Bays ndash ldquoAt Any Timerdquo PCN Code 14 ldquoParked in an electric vehiclesrsquo charging place during restricted hours without chargingrdquo PCN Code 231 ldquoParked in a parking place or area not designated for that class of vehicle (electric vehicles bay)rdquo PCN Code 301 ldquoParked for longer than permitted (electric vehicles bay)rdquo
Enforcement by Marshal
Only electric and plug-in hybrid vehicles may park in these bays (or electric-only motorcycles in electric motorcycle bays) Marshals can check the status of vehicle via the tax disc or the make and model type Electric and plug-in hybrid vehicles must be charging their batteries ndash the charging point light will be green when actively charging and
blue when the vehicle is fully charged 1 Electric or Plug-In Hybrid vehicles - Issue code 14 PCN if electric or plug-in hybrid vehicle is parked but not charging Electric or plug-in hybrid vehicles
are only allowed to stay for the max stay for the bay which is indicated on the time-plate This restriction only applies MonndashSat 0830-1830 Issue code 301 PCN if max stay exceeded during controlled hours 2 Non-Electric or Plug-In Hybrid vehicles - Unless exemption below applies issue code 231 if the vehicle is not electric or plug-in hybrid
Note electric motorcycle bays are for electric motorcycles only All other vehicles including electric cars to be issued with a code 23 PCN in an electric motorcycle bay
Exemptions
1 Electric or plug-in hybrid vehicle (or electric motorcycle in electric motorcycle bays) parking within max stay
for the bay and actively charging the battery
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 Domestic and office removal vehicles with special permission from Parking Services for as long as necessary whilst actively loadingunloading
4 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications
47 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
6 WCC formal instruction to disregard
7 WCC CCTV car being used in pursuance of statutory powers
Observations
1 If evidence of picking upsetting down passengers and their luggage is observed a maximum of 2 mins is
allowed Driver should be with vehicle
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
3 Commercial vehicles (including long wheel-based vehicles) ndash give 20 mins casual observation If vehicle
still in situ issue after this instant PCN
Private vehicles ndash if evidence of loadingunloading observed give 20 mins casual observation as above
For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place If no evidence of loading activity seen instant PCN and authorise for relocation to nearest paid-for parking place
4 If vehicle is displaying valid HEB badge then 60 minute casual observation should be given before PCN
issued
48 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Disabled Blue Badge Bays ndash ldquoAt Any Timerdquo
PCN Code 22 ldquoRe-parked in the same parking place or zone within one hour of leavingrdquo PCN Code 30 ldquoParked for longer than permittedrdquo PCN Code 40 ldquoParked in a designated disabled personrsquos parking place without displaying a valid disabled personrsquos badge in the prescribed mannerrdquo
Enforcement by Marshal
Instant code 40 PCN if no disabled badge on display Contravening vehicle should be relocated to nearest paid-for
parking place The above also applies to vehicles displaying an expired or obscuredillegible blue disabled badge Where vehicle is displaying an altered badge details should be reported to WCCrsquos fraud investigation contractor as soon as possible Valid badge holders exceeding maximum stay (4 hours Mon-Fri 0830-1830) issue PCN code 30 only
If valid badge holder returns within one hour during the controlled period indicated on the sign and re-parks issue code 22 PCN
Only use lsquoorsquo suffix for blue badge holders not white badge holders Exemptions
1 Displaying valid European blue badge WCC white badge RBKC purple badge City of London red badge Camden green badge or replacement disabled badge or any other valid disabled badge Note 4 hour max stay during controlled hours still applies to badge holders
2 Vehicle is displaying a valid white badge URN 3 If details of white disabled badge unreadable or obscured issue Warning Notice only if a HHCT check
confirms the badge as valid unless valid blue badge also on display
4 If white badge has expired issue Warning Notice only up to one month after expiry Normal code 40 PCN
thereafter unless valid blue badge also on display
5 Vehicle being used for Fire Brigade Ambulance or Police purposes
6 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
49 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
7 WCC formal instruction to disregard
8 WCC CCTV car being used in pursuance of statutory powers or duties
9 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
10 Domestic and office removal vehicles with special permission from Parking Services for as long as necessary whilst actively loadingunloading
Observations
1 Evidence of vehicle loadingunloading observed in which case 20 mins casual observation must be given
before PCN issued For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place Give 20 mins casual observation to commercial vehicles even if no loading activity is seen Long wheel-based vehicles that do not fit into one bay are still permitted to loadunload
2 If evidence of picking upsetting down passengers and their luggage observed allow for a maximum of 2
mins unless this involves a disabled or aged passenger in which case allow as long as necessary If no evidence seen issue an instant PCN and authorise for relocation to nearest paid-for parking place
3 Royal Mail vehicles or couriers deliveringcollecting postal packets Give 20 mins casual observation
50 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Dedicated Disabled Bays ndash ldquoAt Any Timerdquo PCN Code 165 ldquoParked in a permit space or zone without clearly displaying a valid permit (dedicated disabled bay)rdquo
Enforcement by Marshal
The signage at a dedicated disabled bay displays the disabled icon and states lsquoPermit holder D___ onlyrsquo The bay also has lsquopermit holders onlyrsquo marked on the road surface The bay is therefore for the sole use of the vehicle displaying the unique correspondingly numbered lsquoD____rsquo Westminster white disabled badge This restriction applies at all times Issue instant code 165 PCN to any other vehicle including those displaying a blue disabled badge or a white
disabled badge not valid for parking in the bay Contravening vehicle should be relocated to nearest paid-for parking place Note the TMOs give no exemption or concession for general loadingunloading or picking upsetting down
Exemptions
1 Vehicles being used for Fire Brigade Ambulance or Police purposes
2 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
3 WCC formal instruction to disregard
4 Vehicle is displaying the corresponding valid white badge URN
5 If the corresponding white badge has expired issue Warning Notice only up to one month after expiry with
code 165 PCN thereafter
6 If corresponding white badge is obscured or unreadable issue Warning Notice only if a HHCT check
confirms the badge as valid
7 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Royal Mail vehicles or couriers deliveringcollecting postal packets Give 20 minutes casual observation
51 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Hotel Bays ndash ldquoAt Any Timerdquo PCN Code 166 ldquoParked in a permit space or zone without clearly displaying a valid permit (hotel bay)rdquo
Enforcement by Marshal
Only vehicles displaying an appropriate permit that matches the bay signage are able to park in these bays Vehicles parked without an appropriate permit should be issued with a code 166 PCN Relocation upon request
There is no exemption for general loadingunloading or picking upsetting down within the TMOs
Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
3 WCC formal instruction to disregard
4 WCC CCTV car being used in pursuance of statutory powers or duties
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
Observations
1 All vehicles ndash 5 mins observation to enable the permit to be collected from the hotel and displayed
52 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Doctorsrsquo Parking Bays - During Controlled Hours of Bay
PCN Code 16d ldquoParked in a permit space or zone without clearly displaying a valid permit (doctorrsquos bay)rdquo
Enforcement by Marshal
Instant code 16d PCN Contravening vehicles should be relocated to the nearest paid-for parking space at the
request of the surgerypermit holder only no sooner than 30 mins after PCN issue Where an expired Doctorsrsquo Parking permit is displayed issue PCN only Relocate only at specific request of WCC Exemptions
1 Displaying valid doctorsrsquo permit corresponding to the bay number or a valid doctorsrsquo permit URN
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
4 WCC formal instruction to disregard
5 WCC CCTV car being used in pursuance of statutory powers or duties
53 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Ambulance Bays PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo PCN Code 02 ldquoParked or loadingunloading in a restricted street where waiting and loadingunloading restrictions are in forcerdquo
Enforcement by Marshal and CCTV
Instant PCN These informal bays merely exempt ambulances from the parking restrictions which are indicated by SYLsDYLs Enforcement against other vehicles can only be made under contravention codes for the regulations in force (ie code 01 or 02) Yellow lines regulations apply to all other vehicles and usual exemptions to the yellow line restrictions still apply as per pages 8-9 (private vehicles) and 12-13 (commercial vehicles) Outside controlled hours on SYLs controls not active therefore no enforcement Exemptions
1 All Ambulance types
2 London Fire Brigade vehicle displaying Identifier Board
3 Vehicle being used for Fire Brigade Ambulance or Police purposes
4 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
5 WCC formal instruction to disregard
6 WCC CCTV car being used in pursuance of statutory powers or duties
54 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Hospital Parking Bays - During Controlled Hours of Bay
PCN Code 16h ldquoParked in a permit space or zone without clearly displaying a valid permit (hospital bay)rdquo
Enforcement by Marshal
Instant PCN Contravening vehicles should be relocated to the nearest paid-for parking space at the request of WCC Exemptions
1 Displaying valid hospital permit corresponding to the bay number or displaying a valid permit URN
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
4 WCC formal instruction to disregard
5 WCC CCTV car being used in pursuance of statutory powers or duties
55 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Diplomatic Bays ndash ldquoAt Any Timerdquo
PCN Code 41 ldquoStopped in a parking place designated for diplomatic vehiclesrdquo
Enforcement by Marshal
Instant PCN Contravening vehicles should be relocated to the nearest paid-for parking space at the request of the embassy only Exemptions
1 Vehicle has diplomatic VRM
2 Notification has been received from Parking Services that permission has been given for another vehicle to
use the bay (eg for loading or substitute vehicle that does not have diplomatic VRM)
3 Exempted vehicle is parked across dividing lines within a space provided for 2 or more vehicles
4 Vehicle being used for Fire Brigade Ambulance or Police purposes
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
6 WCC formal instruction to disregard
7 WCC CCTV car being used in pursuance of statutory powers or duties
56 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Police Designated Bays PCN Code 42 ldquoParked in a parking place designated for police vehiclesrdquo
Enforcement by Marshal
Duty solicitors and markedunmarked police vehicles only may use these bays Therefore enforcement within these bays should ONLY take place at the request of the nearby police station
Upon request only instant code 42 PCN and relocate to nearest paid-for parking space
Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 WCC formal instruction to disregard
3 WCC CCTV car being used in pursuance of statutory powers or duties
57 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
On-Street Loading Bays (Parking Places) PCN Code 22 ldquoRe-parked in the same parking place or zone within one hour of leavingrdquo PCN Code 232 ldquoParked in a parking place or area not designated for that class of vehicle (goods vehicle loading bays)rdquo PCN Code 25 ldquoParked in a loading place or bay during restricted hours without loadingrdquo PCN Code 30 ldquoParked for longer than permittedrdquo
Enforcement by Marshal
WCC operate both general lsquoLoading Onlyrsquo and lsquoGoods Vehicle Onlyrsquo loading bays The bay may or may not operate a maximum stay If so this will be indicated on the timeplate Vehicles may not park in these bays within the hours stated on the timeplate (some apply at all times) without engaging in loadingunloading activity This must be within the maximum time permitted for this activity if stated on the sign Where restriction advised on the signage vehicles returning within one hour issue code 22 PCN If the bay is a lsquogoods vehicles onlyrsquo loading bay issue code 222 PCN
If vehicle is of a class contrary to that indicated on timeplate (eg lsquogoods vehicles onlyrsquo) issue code 232 PCN and
relocate to the nearest paid-for parking place at the request of WCC Vehicles not observed loadingunloading during controlled hours issue code 25 PCN If the bay is a lsquogoods vehicles onlyrsquo loading bay issue code 252 PCN
Vehicles exceeding max time stated on the timeplate issue code 30 PCN
Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
3 WCC formal instruction to disregard
4 WCC CCTV car being used in pursuance of statutory powers or duties
Observations General lsquoLoading Onlyrsquo bays
1 Private vehicles If loadingunloading is observed give 20 mins casual observation then additional 5 mins
constant If loadingunloading activity still observed repeat process up to the max stay If vehicle still in situ
58 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
at end of max stay driver should be moved onto SYLsDYLs to complete loadingunloading activity If vehicle remains in situ issue code 30 PCN for overstaying regardless of activity within the bay
Commercial Vehicles Give 20 mins casual observation then additional 5 mins constant If
loadingunloading activity still observed repeat process up to the max stay If vehicle still in situ at end of max stay driver should be moved onto SYLsDYLs to complete loadingunloading activity If vehicle remains in situ issue code 30 PCN for overstaying regardless of activity within the bay
lsquoGoods Vehicles Onlyrsquo bays
2 lsquoGoods vehiclersquo defined within TMO as being ldquoa motor vehicle constructed or adapted for use for the
carriage of goods or burden of any description and is not drawing a trailerrdquo Allow 20 mins casual observation for goods vehicles then additional 5 mins constant If loadingunloading activity still observed repeat process up to the max stay If vehicle still in situ at end of max stay driver should be moved onto SYLsDYLs to complete loadingunloading activity If vehicle remains in situ issue code 30 PCN for overstaying regardless of activity within the bay Private vehicles should receive instant code 232 at any
time and be relocated to nearest paid-for parking place at request of WCC
59 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS Liveried or unliveried commercial vehicles (ie vans HGVs lorries etc)
Off-Street Loading Bays (Premises Loading Facilities) PCN Code 61 ldquoA heavy commercial vehicle wholly or partially parked on a footway verge or land between two carriagewaysrdquo PCN Code 62 ldquoParked with one or more wheels on or over a footpath or any part of a road other than a carriagewayrdquo
Enforcement by Marshal and CCTV
Issue code 61 or 62 PCN as appropriate where the vehicle is blocking the whole of the footway preventing safe
passage along the footway by pedestrians If the vehicle is attended and preventing the free flow of traffic the driver should be asked to move the vehicle In the event that the driver refuses then a code 61 or 62 PCN should be issued as appropriate supported by full notes and
photograph 1830-1100 the next day
Allow as long as necessary for loadingunloading the vehicle Give one hour casual observation If no loadingunloading seen give 5 mins constant observation If loadingunloading observed repeat process Every attempt should be made to contact the driver during the constant observation period to determine if activity is taking place or vehicle could be moved If no activity seen and the driver cannot be found issue code 61 or 62 PCN as
appropriate 1100-1830
One hour is allowed for loadingunloading the vehicle The vehicle may not return within one hour Give one hour casual observation If no loadingunloading seen and vehicle unattended issue code 61 or 62 PCN as appropriate Exemptions
1 Driver present and loadingunloading taking place vehicle not blocking the whole of the footway or causing an obstruction in particular the aged pedestrians with pushchairs and disabled members of the public can safely pass
2 WCC formal instruction to disregard
60 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Electric Bus Stands ndash ldquoAt any timerdquo Code 16 ldquoParked in a permit space or zone without clearly displaying a valid permitrdquo Code 22 ldquoReparked in the same parking place or zone within 30 minutes after leavingrdquo Code 23 ldquoParked in a parking place or area not designated for that class of vehiclerdquo Code 30 ldquoParked for longer than permittedrdquo
Enforcement by Marshal
Only electric buses displaying a valid permit may park in these bays Any contravening vehicle should be relocated to nearest paid-for parking place Please note there is no requirement for an electric bus to be charging when parked in these bays Whilst being for electric buses only the bays have a max stay of 2 hours during the hours 900ndashmidnight only Issue instant Code 16 PCN if electric bus is parked without clearly displaying a valid permit Issue instant Code 22 PCN if the bus returns within 30 mins of leaving the bay
Issue instant Code 23 PCN if the bus is not electric-only or is any other vehicle type
Issue instant Code 30 PCN if electric bus exceeds the max stay between 900ndashmidnight only
Note the TMO does not allow general loadingunloading or picking upsetting down
Exemptions
1 Electric bus displaying valid permit
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 WCC formal instruction to disregard
61 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Footway Parking PCN Code 61 ldquoA heavy commercial vehicle wholly or partially parked on a footway verge or land between two carriagewaysrdquo PCN Code 62 ldquoParked with one or more wheels on or over a footpath or any part of a road other than a carriagewayrdquo
Enforcement by Marshal and CCTV
The footway regulation applies at any time Footway is defined as any part of an urban road over which the public
have right of access on foot and can include private land vehicle crossovers and pavement lights etc unless a physical barrier prevents access It does not include private roads The same enforcement applies to vehicle crossovers and pavement lights as it does to pavement parking Whilst footway is generally separated from the carriageway by a raised kerb bollards or barriers some new schemes in WCC comprise of flush surfaces where both the carriageway and footway are level and the kerb line is clearly defined by the use of rectangular paving stones of a different material to that of the carriageway and footway Where there is no footway (eg in Mews) enforcement should be as per restricted street regulations (see pages 8-18) and pedestrian areas should be enforced using code 01 or 02 PCN as appropriate (see pages 19-21)
Instant code 61 or 62 PCN regardless of street narrowness or vehicle type unless exemption below applies Check
back of vehicle to see if driver in attendance and for evidence of loading activity Full notes to be made by the CEO The appropriate PCN code suffix should be used when issuing a code 61 or 62 PCN
Marshals can and should remove the covers from vehicles to take enforcement action Full notes to be made and photographs taken Marshals should always attempt to move vehicles that are loadingunloading onto the carriageway so that the activity may continue Do not issue PCN by CCTV unless it is clear that any concession is being abused Exemptions
1 Notification has been received that special permission has been given by Parking Services or WCC Special Events for the vehicle to park on footway in areas where loadingunloading is prohibited
2 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
3 In the Whitehall Security Zone
4 Vehicles being used for Fire Brigade Ambulance or Police purposes
62 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
5 BOC Cryospeed vehicles delivering to hospitals and specified clinics
6 WCC formal instruction to disregard
7 Under the Greater London Council (General Powers) Act 1974 loadingunloading is permitted whilst parked on the footway only if both the following apply and the vehicle is not parked on the footway adjacent to
where a loading restriction is indicated on the carriageway - (i) The loading or unloading of the vehicle could not have been satisfactorily performed had the vehicle
not been so parked and
(ii) The vehicle was not unattended at any time whilst parked If this is the case as long as is necessary is permitted and Marshals should give 20 mins casual observation (40 mins for HGVs) then additional 5 mins constant observation If loadingunloading observed repeat process If no evidence of loadingunloading after 25 mins (45 mins for HGVs) a code 61 or 62 PCN may
be issued PCN may also be issued if vehicle left unattended at any time during the process
63 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Dropped Footways PCN Code 27 ldquoParked in a special enforcement area adjacent to a footway cycle track or verge lowered to meet the level of the carriagewayrdquo
Enforcement by Marshal
The definition of the contravention under section 86 of the TMA 2004 is as follows ndash (1) In a special enforcement area a vehicle must not be parked on the carriageway adjacent to a footway cycle track or verge where ndash
(a) The footway cycle track or verge has been lowered to meet the level of the carriageway for the purpose of ndash (i) Assisting pedestrians crossing the carriageway (ii) Assisting cyclists entering or leaving the carriageway or (iii) Assisting vehicles entering or leaving the carriageway across the footway cycle track or verge or
(b) The carriageway has for a purpose within Paragraph (a)(i) to (iii) been raised to meet the level of the footway cycle track or verge
However code 27 should only be enforced where the footway has been loweredraised for the purpose of assisting pedestrians crossing the road We will not enforce code 27 where the footway has been loweredraised to assist vehicles to enterleave the road (eg driveways) The dropped footway should therefore have a corresponding dropped footway on the opposite side of the road or a central pedestrian haven Code 27 should only be enforced on stretches of SYL outside of controlled hours (code 01 appropriate during controls) Code 27 should not be enforced on areas of DYLs (code 01 appropriate at all times) and cannot be enforced within designated bays No signage is required Where a dropped footway contravention is occurring instant code 27 PCN Full notes to be made
Exemptions
1 Notification has been received that special permission has been given by Parking Services or WCC Special Events for the vehicle to park
2 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
3 In the Whitehall Security Zone
4 Vehicles being used for Fire Brigade Ambulance or Police purposes
5 WCC formal instruction to disregard
6 Driver prevented from proceeding by circumstances beyond his control or when it is necessary for himher to
wait to avoid an accident
64 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
7 To enable the removal of any obstruction to traffic For as long as necessary but exemption applies only where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere
8 Visible signs of unavoidable breakdown or recovery service vehicle in attendance
9 Collection of waste by or on behalf of the WCC where the presence of the vehicle at the location is essential
and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere
10 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting the free flow of traffic and is parked in compliance with the boardrsquos conditions of use
11 Domestic and office removal vehicles with special permission from Parking Services for as long as
necessary whilst actively loadingunloading
12 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off street area
Observations
1 Evidence of picking upsetting down passengers and their luggage observed Sufficient time must be
allowed for this activity (for as long as necessary) Driver should be with vehicle 2 Evidence of private vehicle loadingunloading observed in which case 20 mins casual observation must be
given before PCN issued For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place Give 20 mins casual observation to commercial vehicles even if no loading activity is seen
Note observations above only apply where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere Maximum time for loading at a dropped footway is 20 mins regardless of whether vehicle is commercial or private
3 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing a PCN
4 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
5 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
65 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Suspended Bays Designated and Specialised Parking Bays (Residentsrsquo Paid-for Parking Shared-Use Car Club Disabled Doctorsrsquo Diplomatic Hospital Electric Motorcycle etc) PCN Code 21 ldquoParked wholly or partly in a suspended bay or spacerdquo
Enforcement by Marshal and CCTV
Instant code 21 PCN and relocate to nearest non-suspended paid-for parking space
Marshal needs to check sign relative to bay for days and times that suspension is in force Suspension reference number and the positionlocation of sign(s) to be recorded Also record location of vehicle relative to house numberbuilding name Includes Post Office Vehicles ndash no exemption applies In motorcycle bays locks to be cut only when absolutely necessary that the motorcycle be moved
Exemptions
1 Suspended residentsrsquo shared-use and paid-for parking bays - 0830-0930 if valid residentsrsquo permit for zone
(or interim permit or permit URN) displayed telephone permit holder on first morning of suspension to advise that they should move their vehicle If permit holder contacted give 20 mins before commencing enforcement action If there is no response issue Warning Notice only for first 2 days relocating to nearest available residentsrsquo bay space in zone if necessary PCN and relocate on day 3 if vehicle still parked in contravention
2 Emergency residentsrsquo bay suspensions ndash where 7 daysrsquo notice is not given follow steps in exemption 1 above and relocate vehicle but do not issue PCN
3 White badge holders in suspended residentsrsquo shared-use and paid-for parking bays ndash Warning Notice only
for first 2 days relocating to nearest available residentsrsquo bay or paid-for parking space if necessary PCN and relocate on day 3 if vehicle still parked in contravention
4 Domesticcommercial removal vehicles carrying out their duties provided the resident or company has booked the suspension for this purpose
5 Special events permit displayed
6 Vehicles being used for Fire Brigade Ambulance or Police purposes
7 WCC formal instruction to disregard
66 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
8 Emergency Car Club suspensions ndash relocate vehicle and do not issue PCN
9 Blue bagged PampD machine where bays temporarily converted for residentsrsquodiplomatdisabled use - notification by suspension contractors of blue bag removal should be passed onto Marshals and no enforcement action on day of blue bag removal If bay is temporarily converted for alternative use no enforcement action to be taken unless there is an accompanying TMO WCC will notify
Observations
1 If loading activity to a nearby site by those who have booked the suspension is observed (purpose of the
suspension is for access and loading purposes) give 20 mins casual observation period to a commercial vehicle If no loading observed on second observation give 5 mins constant observation before issuing PCN
67 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Pedestrian Crossings andor Restricted Area Marked by Zig-Zags PCN Code 99 ldquoStopped on a pedestrian crossing or crossing area marked by zig-zagsrdquo
Enforcement by Marshal and CCTV
Instant code 99 PCN and relocate to the nearest paid-for parking space
Note licensed Hackney Carriages are not permitted to stop on zig-zags to pick upset down passengers even on the
zig-zag area beyond the crossing Exemptions
1 Vehicles being used for Fire Brigade Ambulance or Police purposes
2 Bus is stopping at bus stop on zig-zag area beyond the crossing
3 London Fire Brigade vehicle displaying Identifier Board
4 Vehicle parked on the instruction of a uniformed Police officer
5 Vehicle is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use CCTV Operators check Permits system by searching the VRM to
confirm if the vehicle holds a valid PIB
6 Traffic Signals repair and maintenance crews actively engaged in works
7 Vehicle has stopped to clear an obstruction from the road
8 WCC formal instruction to disregard
68 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Restricted Area Outside Schools ndash ldquoSchool ndash Keep ndash Clearrdquo PCN Code 48 ldquoStopped in a restricted area outside a school a hospital or a fire police or ambulance station when prohibitedrdquo PCN Code 01 (Outside times of restricted area controls) ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
Instant PCN if parked within controlled times during term-time on zig-zag area with the words lsquoSchool-Keep-Clearrsquo and relocate to nearest paid-for parking space
Outside the controlled times the adjacent SYL or DYL restrictions apply (see pages 8-18) Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 WCC formal instruction to disregard
69 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Special Permission Outside SchoolsNurseriesAdventure Playgrounds PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
The permission applies only on SYLs or DYLs during term-time and for the period before and after schoolnursery start and finish time PCN can be issued if vehicle parked for longer than 10 mins or if concession being abused (eg vehicle causing an obstruction such as blocking a driveway or picking upsetting down activity blatantly not taking place) Full notes to be made confirming obstructionabuse Exemptions
1 WCC formal instruction to disregard Observation
1 Give 10 mins observation if vehicle is parked close to schoolnurseryadventure playground displaying that
institutionrsquos concession card without causing an obstruction or if evidence of parentcarer picking upsetting down child is observed
70 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Taxi Ranks PCN Code 45 ldquoStopped on a taxi rankrdquo PCN Code 45w ldquoParked on a taxi rankrdquo
Enforcement by Marshal and CCTV
These ranks are areas of carriageway reserved for use by taxis waiting to pick up passengers and are protected for use by taxis only by virtue of a TMO The rankrsquos signage displays either a lsquono stoppingrsquo or lsquono waitingrsquo roundel dependent on the restriction of the rank in question Observation and enforcement may differ dependent upon whether a particular rank is subject to a lsquono stoppingrsquo or a lsquono waitingrsquo restriction ndash loadingunloading and picking upsetting down by other vehicles (non-taxis) is only permitted in lsquono waitingrsquo ranks Marshal needs to check sign relative to bay for days and times when the bay is for taxis only and whether the bayrsquos restriction is lsquono stoppingrsquo or lsquono waitingrsquo Instant code 45 PCN during controlled hours for lsquono stoppingrsquo ranks unless exemption applies Relocate to nearest
paid-for parking space upon request only Instant code 45w PCN during controlled hours for lsquono waitingrsquo ranks unless exemption applies Relocate to nearest
paid-for parking space upon request only Note Marshals have no power of enforcement against a taxi left unattended in a taxi rank Exemptions For both lsquono stoppingrsquo and lsquono waitingrsquo ranks
1 Metropolitan Police-registered Hackney carriage taxis during the permitted times
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
4 WCC formal instruction to disregard
5 WCC CCTV car being used in pursuance of statutory powers or duties
6 Vehicle belonging to the operator of a taxi driversrsquo shelter adjacent to the rank displaying a valid
dispensation during the shelterrsquos hours of operation
71 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
Observations
For both lsquono stoppingrsquo and lsquono waitingrsquo ranks
1 If vehicle is displaying valid HEB badge then 60 minute casual observation should be given before PCN issued
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation For lsquono waitingrsquo ranks only
3 If evidence of picking upsetting down passengers and their luggage is observed for as long as necessary
Driver should be with vehicle
4 Commercial vehicles (including long wheel-based vehicles) ndash give 20 mins casual observation If vehicle
still in situ after this issue instant PCN
Private vehicles ndash if evidence of loadingunloading observed give 20 mins casual observation as above
For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place If no evidence of loading activity seen instant PCN
72 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Restricted Bus StopsStands PCN Code 47 ldquoStopped on a restricted bus stop or standrdquo
Enforcement by Marshal and CCTV
Bus Stop should be signed lsquoclearway - no stopping at any time except buses or except local buses or permit holders onlyrsquo Bus StopStand should be marked with a cage and have a thick yellow line (bus stop clearway) or DYLs with two kerb markings No parking is permitted on bus stop clearways within the hours shown on the timeplate (which may be lsquoat any timersquo) Issue instant code 47 PCN and relocate to nearest paid-for parking space upon request
Bus stops with white cages and yellow lines running through them are only controlled by the yellow line restrictions and any loading restrictions (see pages 8-18) Exemptions
1 London Transport Buses
2 Vehicles being used for Fire Brigade Ambulance or Police purposes 3 London Transport breakdown and recovery vehicles attending breakdown
4 Cleansing and refuse vehicles undertaking statutory duties
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
6 WCC formal instruction to disregard
Observations
1 Give 2 mins observation to licensed Hackney Carriages to ascertain whether picking upsetting down andor loadingunloading passenger luggage is occurring If so give as long as necessary
2 Royal Mail vehicles collecting postal packets Give 20 mins casual observation
73 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
London Cycle Hire Scheme Bays ndash ldquoAt Any Timerdquo
PCN Code 43 ldquoParked on a cycle docking station parking placerdquo PCN Code 61 ldquoA heavy commercial vehicle wholly or partly parked on a footway verge or land between two carriagewaysrdquo PCN Code 62 ldquoParked with one or more wheels on or over a footpath or any part of a road other than a carriagewayrdquo
Enforcement by Marshal
Should Marshals observe a motor vehicle encroaching fully signed and operational London Cycle Hire Scheme bays the following action should be taken unless exemption applies If the bay is on-street instant code 43 PCN
If the bay is on the footway an instant code 61 or 62 PCN (as appropriate)
Note that vehicles are not permitted to encroach the bays to pick upset down or to loadunload
Exemptions
1 Vehicle being used for Fire Brigade Ambulance and Police purposes
2 Vehicle being used in connection with the maintenance improvement or reconstruction of any length of road
that incorporates the bay
3 Vehicle being used solely for the maintenance or operation of the London Cycle Hire Scheme
74 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MISUSE OF BAYS
Selling Goods from a Parking Place All parking places - within CPZ hours ONLY PCN Code 18 ldquoUsing a vehicle in a parking place in connection with the sale or offering or exposing for sale of goods when prohibitedrdquo
Enforcement by Marshal and CCTV
Offering or exposing goods for sale from within a parking place is not permitted Where this is taking place the driver should be asked to move the vehicle and informed that selling goods in parking places is not permitted If the vehicle remains parked and the activity continues issue code 18 PCN
When unable to issue a PCN because the vehicle has moved on the vehicle registration mark should be reported to the Licensing dept and a statement provided regarding the activities witnessed A likely example is ice cream vans in paid-for parking bays This restriction does not apply to vehicles displaying lsquofor
salersquo signs in the windscreen or to sign-written vehicles Exemption
1 WCC formal instruction to disregard
75 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MISUSE OF BAYS
Not Parked Correctly within the BaySpace All parking places PCN Code 24 ldquoNot parked correctly within the markings of the bay or spacerdquo
Enforcement by Marshal
Vehicles may not park outside the markings of any bay during controlled hours A Warning Notice only should be issued unless the vehicle is-
1 Causing a hazard to other road users 2 Affecting traffic flow or 3 Preventing the use of adjacent spaces
If anyall of 1-3 above are occurring issue instant code 24 PCN with appropriate suffix
Exemptions
1 Vehicle has parked across the dividing lines between a residentsrsquo bay and a paid-for parking bay (P2PPampD)
and has made payment or is displaying a valid payment
2 All vehicle wheels are within the bay markings or touching the bay markings
3 Vehicle appears to have been moved into new position without driverrsquos consent
4 Vehicle protruding onto uncontrolled SYL or other uncontrolled area Note that footway is always controlled
5 Vehicle being used for Fire Brigade Ambulance or Police purposes 6 WCC formal instruction to disregard
7 WCC CCTV car being used in pursuance of statutory powers or duties 8 Other exemption applies ndash see specific bay section
76 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
Emergency Services Vehicles - Fire BrigadeAmbulancePolice All marked Emergency Services vehicles including motorcycles and including private blue light ambulances All locations
Vehicle Type Descriptions ndash
Police - Marked vehicles commonly have lsquopolicersquo written on all sides cross hatchings at the rear in high visibility
colours and flashing lights fixed to the roof of the vehicle They also frequently have stripes on their sides Fire appliance - A vehicle equipped for fire fighting usually a large fire tender carrying an on-board pump to power
fire hoses to shoot water or chemical solutions at high pressure Emergency Ambulance - These are emergency vehicles with patient treatment facilities on board staffed by
paramedics who treat patients on arrival before transfer to hospital for further treatment They are tall vehicles with sufficient space at the rear to carry the injured on trolleys while medication is administered Emergency Ambulances are equipped with a wide range of emergency care equipment and a variety of drugs for medical and traumatic emergencies Private Blue Light Ambulance - These are NHS-contracted patient-transport services that ferry patients tofrom
hospital for routine visits They are unlikely to carry patient treatment facilities on board although some are adapted for this purpose Commonly they are essentially private cars painted in Ambulance and NHS colours
Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes 2 Unmarked Police car displaying log-book on dashboard
Note there are a number of agreed locations with the Metropolitan Police where the above exemptions do not apply and instant PCNs should be issued if Police vehicles are parked in contravention
3 Unmarked Fire Brigade vehicles displaying identifier badge
4 WCC formal instruction to disregard
77 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
Patient-Carrying Ambulances Non-emergency Ambulance vehicle displaying Ambulance Service notice (liveried or non-liveried) Dial a Ride WCC Social Services transport
Yellow Lines with or without loading restrictions and Parking Places
Enforcement by Marshal and CCTV
Observations
1 20 mins observation to be given on SYLsDYLs areas of loading restrictions and in parking places If no
evidence of picking upsetting down patients issue PCN after 20 mins Full notes to be made if no observation given (eg if concession being abused)
78 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
NHS Blood and Transplant Delivery Service Vehicles Various locations where PIB exemption applies
The NHS Blood and Transplant Delivery Service regularly deliver to and from Westminster hospitals and clinics Drivers are to be allowed to deliver for as long as necessary (PIB exemptions to apply) to all delivery points below The vehicles are liveried and have the NHS logo on each side This applies
Great Ormond St Hospital - Great Ormond St amp Lambs Conduit St
HCA Labs - Weymouth Street
King Edwards Hospital - Beaumont Street
London Clinic - Devonshire Place
London Clinic ndash Harley Street
St Marys Hospital - Winsland Street and South Wharf Road
University College Hospital - Whitfield Street
West End Donor Centre - Margaret Street Vehicles are permitted to park on
Paid-for parking bays
Residentsrsquo bays
SYLs and DYLs but the vehicle must not be parked in such a manner as to cause obstruction and where possible avoid parking where loading restrictions are in force
If a PCN is issued clear notes must be made and photos taken to validate the issue Any abuse of the exemption must be reported immediately to Parking Services
79 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
London Transport Buses PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal
Issue instant PCN if bus parked on SYL or DYL unless on authorised bus stand Full notes to be made by Marshal Exemptions
1 Visible signs of unavoidable London Transport Bus breakdown or if recovery service vehicle in attendance
2 WCC formal instruction to disregard
80 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
Sightseeing Tour Buses PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal
Issue instant PCN unless on permit holder only stand and displaying valid permit for that stand Full notes to be made by the Marshal
Exemptions
1 Visible signs of unavoidable Sightseeing Tour Bus breakdown or if recovery service vehicle in attendance
2 WCC formal instruction to disregard
81 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE CANNOT BE MOVED
Vehicle Breakdowns All locations
Enforcement by Marshal and CCTV as appropriate
lsquoBreakdownrsquo constitutes a sudden mechanical loss of ability for the vehicle to function efficiently which is beyond the reasonable control of the motorist It does not include problems incurred as a result of poor maintenance (eg running out of petrol) or neglect (eg leaving the lights on)
Marshals should follow protocols within this document as per bayuse type Issue instant PCN (as appropriate) and make full notes when
A note is left in vehicle stating broken down andor
Vehicle is unattended Exemptions
1 Recovery service vehicle (AARAC etc) actively attending a vehicle breakdown
2 WCC formal instruction to disregard Observations
1 A vehicle parkedstopped in contravention which is attended and where there are obvious signs of
breakdown such as
Large oilfluid leak
Steamsmoke
Driver can show mechanical fault
Damage following crash at location Give 30 mins casual observation to allow for a recovery service vehicle (AARAC etc) to attend When driver in attendance do not issue PCN If no recovery vehicle has arrived after 30 mins issue PCN as per bay typeuse explain how to challenge advising motorist they should provide evidence of breakdown
82 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE CANNOT BE MOVED
Vehicles Involved In Accidents and Abandoned Vehicles All locations
Enforcement by Marshal
Accidents
If vehicle has clearly been involved in a road traffic accident but no emergency services are in attendance and no driver is present then the Abandoned Vehicles Removal Service (AVRS) should be notified If emergency services are already in attendance then no Marshal action is required Abandoned Vehicles
An abandoned vehicle can be defined as
Vehicle with no road tax disc or a road tax disc that has expired by over one month and
Vehicle left on any land in the open air in such circumstances or for such a period that it may be reasonably assumed to be abandoned or if the vehicle had been brought to the piece of land for the purpose of abandonment
Marshal should issue a PCN on the first day a vehicle is seen parked in contravention (as appropriate) and believed to be abandoned The AVRS should be notified On the following day a second PCN should be issued A lsquoSuspected Abandoned Vehiclersquo notice should be placed on the vehicle Full details should be passed to the AVRS as below The AVRS will require the following information
Make and model
Colour
Registration number
Exact location eg outsideopposite number
General condition of vehicle Marshals are also expected to report suspected abandoned vehicles where they are not parked in contravention Vehicles without VRMs should be reported immediately
83 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
WARNING NOTICES AND RELOCATIONS
Warning Notices
Warning Notices will only be issued in specific circumstances for certain contraventions as outlined below When issuing a Warning Notice Marshals must -
Tear off the payment slip at the bottom of the template
Place the Warning Notice in a yellow Warning Notice envelope rather than a blue PCN envelope before fixing to the vehicle
Circumstances When Warning Notices to be Issued
Marshals will mainly be required to issue Warning Notices in the following circumstances for the following contraventions Note for a vehicle to be relocated a Marshal must issue both a Warning Notice and a code 00 PCN otherwise it will not show on the system and relocation details will not transfer to TRACE The code 00 PCN must not be placed on the vehicle
16y ldquoParked in a permit space or zone without clearly displaying a valid permit (obscuredillegible permit)rdquo
In dedicated white badge bays Warning Notice rather than PCN where badge that corresponds to the dedicated bay is obscuredillegible if a HHCT check confirms the badge as valid
16z ldquoParked in a permit space or zone without clearly displaying a valid permit (out of date permit)rdquo
In dedicated white badge bays Warning Notice rather than PCN where expired badge that corresponds to the dedicated bay has expired for up to 1 month Normal PCN thereafter
19y ldquoParked in a residentsrsquo or shared-use parking place or zone either displaying an invalid permit or
voucher or PampD ticket or after the expiry of paid for time (obscuredillegible permit)rdquo Warning Notice rather than PCN for obscuredillegible residents permit or white badge if a HHCT check confirms the permitbadge as valid
19z ldquoParked in a residentsrsquo or shared-use parking place or zone either displaying an invalid permit or
voucher or PampD ticket or after the expiry of paid for time (out of date permit)rdquo Warning Notice rather than PCN for expired annual resident permit where permit expired by 1-14 days or for expired white badge where badge expired up to 1 month Normal PCN thereafter
21r ldquoParked wholly or partly in a suspended bay or space (residentsrsquo bay)rdquo
Warning Notice and relocation rather than PCN for residents permit or white badge for the first 2 days Normal PCN on day 3 Both Warning Notice and code 00 to be issued for relocation
84 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
24rsu ldquoNot parked correctly within the markings of the bay or space (residentsrsquo bayshared-use bayelectronic paymentrdquo)
Warning Notice rather than PCN unless vehicle is preventing another vehicle from using an adjacent space or is causing an obstruction ie is a hazard to or is affecting traffic flow
40y ldquoParked in a designated disabled personrsquos parking place without displaying a valid disabled personrsquos
badge in the prescribed manner (obscuredillegible permit)rdquo
In blue badge bays Warning Notice rather than PCN for obscuredillegible white badge if a HHCT check confirms the badge as valid
40z ldquoParked in a designated disabled personrsquos parking place without displaying a valid disabled personrsquos
badge in the prescribed manner (out of date permit)rdquo In blue badge bays Warning Notice rather than PCN for expired white badge where badge expired up to 1 month Normal PCN thereafter
Marshals should issue one Warning Notice per day where above applies Code 00 relocations may also still be necessary in other circumstances Further ad hoc Warning Notice issue may be required for the introduction of new schemescontrolsenforcement as and when required Enforcement provider to be instructed when this applies Note 24u 40y amp 40z are not genuine codesuffix combinations as per London Councilsrsquo current list but have been
used by WCC for the purpose of Warning Notices only to enable us to convey to the motorist the error they have made These codes must not be used for PCNs
The Warning Notice makes it clear to the recipient that no payment is required but inevitably some motorists will still be confused and may question a Marshal or call the Contact Centre If so the motorist should be assured that no payment or further action on their behalf is required
85 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
WARNING NOTICES AND RELOCATIONS
Relocations
Since 2008 rather than clamping andor removing vehicles parked in contravention we have only relocated contravening vehicles to near-by paid-for bays (contravention dependent) Below outlines the protocols for relocating contravening vehicles following the issue of a PCN These protocols do not apply to situations where we are required to relocate vehicles that are not committing parking contraventions such as on the demands of the Police for the reasons of security Relocation Policy
Relocation should only generally occur in conjunction with the following contravention codes 16 21 23 40 41 42 45 47 48 amp 99
A common sense approach should be taken and all relocation activity should be proportionate (eg relocation may not be appropriate from an otherwise empty rank of bays)
Disabled badge holders should only be relocated if absolutely necessary
Aligned to the above relocation should only be considered in the following circumstances ndash o Where a vehicle is denying a specialist permit holder a space in a specialist bay (PCN codes 16 23 or
40) o Where a vehicle is denying a vehicle a space in a non-permit designated bay (PCN codes 23 41 42
45 or 47) o Where a vehicle is parked on zig-zags (codes 48 or 99) o Where a vehicle is parked in a suspended bay when the suspension is active (code 21) o Where an external request to relocate has been received from the Police from a Utility company
attending emergency works or from WCC Special Events
The table below shows the contraventions where we would consider relocation to be appropriate and the time constraints (if any) that the TMA 2004 places upon vehicle removal
PCN
CODE BASIC SUMMARY OF CONTRAVENTION
TIME CONSTRAINT
16 In permit space with no permit After 30 mins
21 Suspension Instant
23 Vehicle not designated for that parking place After 30 mins
40 Disabled bay Instant
41 Diplomats bay Instant
42 Police bay Instant
45 Taxi rank Instant
47 Bus stop Instant
48 Restricted area outside school Instant
99 Pedestrian crossingzig-zags Instant
any External requests to remove (eg Police special events emergency utility works etc)
Instant
Relocations should only take place when requests are made via the control room The control room must complete a full record of all relocation requests Once the request has come through from the control room the Marshal can then authorise for relocation and the crew proceed to relocate When relocating vehicles will be relocated to a paid-for bay as near to the original location as possible Only residentsrsquo permit holders should be moved to other residentsrsquo bays Other vehicles should only be relocated to residentsrsquo bays or onto yellow lines as an absolute last resort
86 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
A vehicle that has been relocated should not be issued with a further PCN at its new location for the rest of that day If the vehicle remains parked in contravention at its new location when controls recommence the following day a new PCN may then be issued Driver returns
If the driver or the person appearing to be in charge of the vehicle returns before the vehicle has all its wheels on the truck the vehicle should be released but any PCN remains payable Even if the vehicle is on the truck we should still look to release wherever practicable Unmoved vehicles post-relocation
Vehicles are to be left in situ at the new location unless it is necessary to relocate them again due to a suspension or Police request If the vehicle has not moved from the position it has been relocated to a PCN can be issued from the beginning of controlled hours the next day If the vehicle remains parked after this the AVRS procedure should be followed (see page 82)
The above protocols do not affect abandoned vehicles which can still be removed once the required notifications have been given and statutory time limits have been followed Non-contravention relocations
We will continue to receive external requests to removerelocate in certain circumstances such as from the Police for security reasons emergency utility company works WCC Special Events etc The process for necessary relocations where a contravention is not occurring remains the same but in these instances a dummy code 00 PCN will need to be created Relocation may be required without PCN issue when a code 21r Warning Notice is issued (see page 83)Note for a vehicle to be relocated in these circumstances a Marshal must issue both a Warning Notice and a code 00 PCN otherwise it will not show on the system and relocation details will not transfer to TRACE The code 00 PCN must not
be placed on the vehicle
SECTION 3 ndash MOVING TRAFFIC
87 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Camera Enforcement of Moving Traffic Contraventions
The KMECOP for enforcing parking contraventions by CCTV is outlined throughout Section 2 of this document
Directional signs on the carriageway only apply once the sign has been passed The direction is only active in the area behind the sign These are all lsquopositiversquo instruction signs Enforce showing the sign in the footage and the vehicle passing it However it is not necessary for the footage to show the front of the sign
SECTION 3 ndash MOVING TRAFFIC
88 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Box Junctions PCN Code 31 ldquoEntering and stopping in a box junction when prohibitedrdquo
Enforcement by CCTV
Instant code 31 PCN
Evidence must show vehicle approaching entering stopping and leaving the box junction The intention is to penalise motorists for entering the box junction when the exit is not clear and having to stop in the junction as a consequence of this action Preferably the footage should show the vehicle entering the junction or at least show the vehicle moving before stopping behind another stopped vehicle at the blocked exit Footage merely showing a vehicle stopped in a box junction is not considered evidence that the contravention has taken place Exemptions
1 Vehicle may be delayed by oncoming traffic waiting to turn right in which case do not issue
2 Vehicle forced to stop in the junction due to the braking of traffic ahead although the exit was clear at the
time the vehicle entered the box junction
3 Vehicles being used for Fire Brigade Ambulance or Police purposes
SECTION 3 ndash MOVING TRAFFIC
89 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Directional Instructions PCN Code 32 ldquoFailing to drive in the direction shown by the arrow on a blue signrdquo
Enforcement by CCTV
Instant code 32 PCN The appropriate PCN code suffix must be used when issuing a code 32 PCN
Turn left or right signs
Usually found on traffic islands and junctions these are intended to instruct traffic to proceed in the direction indicated by the arrow to prevent entering the path of oncoming traffic These signs are listed under the TSRGD 2002 as diagram 609 Proceed in the direction indicated by the arrow signs
These signs listed under the TSRGD 2002 as diagram 606 Vehicular traffic must proceed in the direction indicated by the arrow only apply to the junctions where they are sited The signs only instruct vehicles not to turn at that junction and to proceed in the direction indicated and do not apply anywhere in the street other than the junction Vehicles may be ticketed for turning at the junction where prohibited but not for performing U-turns within Piccadilly One-way traffic signs
This is the rectangular sign (TSRGD 2002 diagram 652) Contraventions include driving and reversing against the direction indicated
Evidence must show vehicle approaching and passing sign and driving in the wrong direction Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
SECTION 3 ndash MOVING TRAFFIC
90 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Route Restricting Certain Vehicles PCN Code 33 ldquoUsing a route restricted to certain vehiclesrdquo
Enforcement by CCTV
Instant code 33 PCN The appropriate PCN code suffix must be used when issuing a code 33 PCN
Evidence must show vehicle approaching and passing sign without complying with instruction Exemptions
1 Vehicles indicated on sign
2 Vehicle involved in moving an obstruction
3 Vehicle parked on the instruction of a uniformed Police officer
4 Vehicles used in connection with building operations or highway maintenance for work on the restricted route where the presence of the vehicle on the restricted route is essential This includes building
demolition and excavation street maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
5 Local Authority refuse collection vehicles when collecting refuse
6 Roadsweepers when sweeping roads
7 Royal Mail vehicles when delivering or collecting mail
8 Vehicle being used for Fire Brigade Ambulance or Police purposes
9 WCC formal instruction to disregard Oxford Street
Buses taxis and cycles restriction applies from Orchard Street (West) through to Rathbone Place (East) Monday to Saturday 0700ndash1900 Footage must show vehicles at the time they drive past the restriction sign and enter the restricted area PCNs may not be issued unless the vehicle is seen passing the sign
SECTION 3 ndash MOVING TRAFFIC
91 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Prohibited Turns PCN Code 50 ldquoPerforming a prohibited turnrdquo
Enforcement by CCTV
Instant code 50 PCN The appropriate PCN code suffix must be used when issuing a code 50 PCN
Evidence must show vehicle approaching and passing sign and making prohibited turn Note that a 3-point turn can still be defined as a lsquou-turnrsquo Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
SECTION 3 ndash MOVING TRAFFIC
92 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
No Entry PCN Code 51 ldquoFailing to comply with a no entry signrdquo
Enforcement by CCTV
Instant code 51 PCN
Evidence must show vehicle approaching and passing sign without complying with instruction Contravention includes reversing past the sign Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
SECTION 3 ndash MOVING TRAFFIC
93 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Prohibition on Certain Vehicle Types
PCN Code 52 ldquoFailing to comply with a prohibition on certain types of vehiclerdquo
Enforcement by CCTV
Instant code 52 PCN The appropriate PCN code suffix must be used when issuing a code 52 PCN
Evidence must show vehicle approaching and passing sign without complying with instruction Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes 2 WCC formal instruction to disregard
SECTION 3 ndash MOVING TRAFFIC
94 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
75 Tonnes Goods Vehicle Weight Restriction
PCN Code 52g ldquoFailing to comply with a prohibition on certain types of vehicle (goods vehicles exceeding max gross weight indicated)rdquo
Enforcement by CCTV
Instant code 52g PCN The appropriate code 52g PCN codesuffix must be used when issuing a weight restriction
PCN The restriction is for a goods vehicle the maximum gross weight of which exceeds 75 tonnes to proceed past the sign Evidence must show vehicle approaching and passing sign without complying with instruction Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 Vehicles being used for the purposes of exercising any statutory power or duty or performing any statutory
duty therein
3 Vehicle being used for the purposes of gaining access to or leaving any land or premises fronting upon or accessible only from that street
4 Vehicle being used for the removal of any obstruction to traffic in that street the maintenance improvement reconstruction cleaning or lighting of that street the laying erection alteration or repair in or adjacent to that street of any sewer or of any main pipe or apparatus for the supply of gas water or electricity or of any telecommunication system or the placing maintenance or removal of any traffic sign in that street if the vehicle cannot conveniently and lawfully be used for that purpose in any other street
5 WCC formal instruction to disregard
SECTION 3 ndash MOVING TRAFFIC
95 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Pedestrian Zones
PCN Code 53 ldquoFailing to comply with a restriction on vehicles entering a pedestrian zonerdquo
Enforcement by CCTV
Instant code 53 PCN
Evidence must show vehicle approaching and passing sign without complying with instruction Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes 2 WCC formal instruction to disregard
SECTION 4 ndash CHANGES TO PREVIOUS VERSION V18
96 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
WHOLE DOCUMENT
Title of document amended to lsquoKerbside Management amp Enforcement Code of Practice (and abbreviated to KMECOP)
References to Pay by Phone system amended to Pay-to-Park (and abbreviated to P2P)
References to CEOs replaced by Marshals
SECTION 1 - INTRODUCTION
Deletion of reference to Marshal COP as this has now been incorporated into the Operational Manual in para 36
Clarification of the role of the Marshal in para 61
SECTION 2 ndash PARKING
Parking Bays
Paid-For Motorcycle Bays
Addition of exemption 15 re Camden amp RBKC resident permit holders
Warning Notices and Relocations
Relocations
Enhancement of Relocation Policy section
3 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
Not parked correctly within the bayspace 75 VEHICLE TYPE EXCEPTIONS 76 Emergency services vehicles 76 Patient-carrying ambulances 77 NHS blood and transplant delivery service vehicles 78 London Transport buses 79 Sightseeing tour buses 80 VEHICLE CANNOT BE MOVED 81 Vehicle breakdowns 81 Vehicles involved in accidents and abandoned vehicles 82 WARNING NOTICES AND RELOCATIONS 83 Warning Notices 83 Relocations 85 Section 3 ndash Moving Traffic 87
MOVING TRAFFIC CONTRAVENTIONS 87 Camera enforcement of moving traffic contraventions 87 Box junctions 88 Directional instructions 89 Route restricting certain vehicles 90 Prohibited turns 91 No entry 92 Prohibitions on certain vehicle types 93 75T Goods Vehicle Weight Restriction 94 Pedestrian zones 95 Section 4 ndash Changes to Previous Version V18 96
4 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
20 Glossary of Terms
AVRS Abandoned Vehicle Removal Service CCTV Closed Circuit Television CEO Civil Enforcement Officer COP Code of Practice CPZ Controlled Parking Zone DYL Double Yellow Lines KMECOP Kerbside Management amp Enforcement Code of Practice document FOI Freedom of Information HAUC Highways and Utility Committee HHCT Marshalrsquos handheld device HEB Health Emergency Badge PampD Pay and Display PATAS Parking and Traffic Appeals Service PCN Penalty Charge Notice PIB Parking Identifier Board P2P Pay-to-Park RBKC Royal Borough of Kensington and Chelsea SOP Standard Operating Procedures SYL Single Yellow Line TMA 2004 Traffic Management Act 2004 TMO Traffic Management Order TSRGD 2002 Traffic Signs Regulations and General Directions 2002 URN Unique Reference Number VRM Vehicle Registration Mark WCC City of Westminster Council
30 About This Document
31 This document sets down the parking and moving traffic contravention kerbside management
and enforcement protocols in the City of Westminster Parking is covered in section 2 of the document and moving traffic in section 3 It is primarily intended for use by WCCrsquos Marshals a term which also includes camera operators (see section 100) but has been made readily available via WCCrsquos website for the publicrsquos information
32 Through this document WCC seeks to
Deliver a high quality parking service to all road users in a fair and consistent manner in line with our Fair Parking Policy
Ensure there is clarity of the kerbside policies and enforcement requirements for all and
Be a single point in which kerbside and enforcement policy is documented and can be updated
33 Document Format
Each main area of kerbside use and enforcement is covered by a separate section An amendment history is included to track changes to the previous version of this document
34 Temporary or trial changes will not be listed in this document and it generally omits specific or
ad hoc instructions referring to individual streets or locations These will continue to be communicated to the kerbside management provider via formal instruction
35 Illustrations and Photographs in this Document
The illustrations and photographs included in this document are examples used for illustrative purposes only intended to promote ease of use of this document and may not reflect the actual signage or restrictions in place on-street In the case of moving traffic contraventions the contraventions are not limited to the signs illustrated in this document
36 Operational Manual
The information within this document should be used in conjunction with the Operational Manual The KMECOP document specifies the kerbside and enforcement protocols Marshals should employ when enforcing parking and moving traffic contraventions on behalf of WCC whereas the Operational Manual outlines operational procedure and best practice
5 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
40 Freedom of Information (FOI) and Public Access to this Document
41 No information has been withheld from this document under FOI exemptions and we do not
operate separate full and publication versions 42 All requests for hard copies of this document should be treated as an FOI request The public
may make an FOI request online via WCCrsquos website
50 Governance and Version Control
51 Previous Editions
Version Date
V10 May 2004
V11 March 2005
V12 May 2005
V13 August 2005
V14 September 2005
V15 September 2007 (unreleased)
V16 December 2008
V17 December 2011
V171 (corrigendum) December 2013
V18 April 2014
52 Ownership
This document is owned by City of Westminster Parking Services 53 Updates
Ad hoc changes will be communicated to WCCrsquos kerbside management provider via formal instruction The instruction will refer to the section of the document that is being changed The full document will be reissued only when deemed necessary or appropriate by Parking Services
54 Approval Authority
All re-issues must be authorised by the WCC Strategic Director for City Management This copy replaces all previous versions which are now obsolete
60 Definitions
61 Marshals Camera Operators and CEOs
Marshals are fully qualified CEOs as defined in section 76 of the TMA 2004 being persons authorised by or on behalf of WCC to enforce road traffic contraventions The term lsquoMarshalrsquo is used to reflect their additional ambassadorial role However as they are still fundamentally CEOs they are still referred to as such on statutory documents Camera operators are also fully qualified CEOs
62 Waiting Parking and Stopping
Parking contraventions are contraventions of the relevant TMOs As described in the Road Traffic Regulation Act 1984 parking and waiting are synonymous Waiting consists of stopping a vehicle where restrictions apply and can be described as occurring where the vehicle has been permitted to remain at rest
63 Where drivers are not present Marshals are not required to locate the driver Finding and
advising a driver to move the vehicle is not practical and is in no way necessary prior to the issue of a PCN 64 LoadingUnloading
This activity needs to be visible and the process (ie the deliverycollection and the obtaining of any necessary signature etc) needs to be continuous in order to satisfy the concessions for loading and unloading This document details where loadingunloading is and is not permitted and where so for how long
65 Private vehicles are only afforded loadingunloading concessions when goods are being
loadedunloaded that are too heavy or bulky to be carried from a legal parking place The
6 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
vehicle must therefore be parked at the particular location as a matter of necessity rather than mere convenience This stipulation does not apply to commercial vehicles
66 Picking UpDropping Off of Passengers
The definition of picking upsetting down is stopping at the kerbside in order to allow a passengerpassengers to board or alight the vehicle and to loadunload their luggage In such cases the vehicle should generally not be left unattended This document details where picking upsetting down is and is not permitted and if so for how long
70 Exemptions to this KMECOP
71 Exemptions and observations listed in this document do not apply
If it appears to the Marshal that the vehicle is not being used in accordance with the exemption or concession which is being relied upon For example an observation period should not be given to a commercial vehicle parked on a yellow line if it is evident that the crew are having lunch in a nearby cafeacute etc
Where vehicles are known to use the maximum observation times under these protocols and then move the vehicle only to immediately re-park in contravention Instant PCNs may be issued upon the vehicle parking in contravention for the second time
72 If a Marshal feels a particular concession or exemption is being abused they may override or
disregard the protocols detailed in this document when enforcing parking or moving traffic regulations on behalf of WCC If doing so however full notes and an explanation must be recorded
73 Problem Areas ndash Arrangements to Lift KMECOP Requirements
Where vehicles are known to park in contravention at a given location or locations on a regular or continuous basis that location and the appropriate VRM(s) will be briefed to Marshals and may be subject to immediate enforcement without observation
74 Bases will be requested to provide details over a 2 week period where documented evidence
(eg other PCNs Marshal notes) shows that continuous non-compliance is taking place The notes and evidence provided will then be produced in the case of challenge or appeal against the PCNs subsequently issued
75 Extension to Controlled Hours
Warning Notices should be issued for 2 weeks during the extension period Normal enforcement should be carried out during previous core controlled hours Note this does not apply to locations converted from SYL to DYLs
76 Introduction of New Restrictions
Where brand new restrictions are introduced Warning Notices only should be issued for the first 2 weeks of controls This may not occur however where existing restrictions are merely being enforced by new or different enforcement methods
77 Moving On and lsquoAppropriate Actionrsquo
Attended vehicles parked in contravention should only be moved on or be subjected to lsquosoftrsquo enforcement if this is considered to be the appropriate action However a Marshal is under no obligation to ask a motorist to move on before beginning PCN issue
80 PCN Types
81 Three different types of PCN are issued by WCC
Regulation 9 on-street PCNs which are either fixed to the vehicle or handed to the person appearing to be in charge of it by a Marshal
Regulation 10 Vehicle Drive Away PCNs which are issued where a motorist drives away whilst the Marshal is in the process of issuing the PCN and
Regulation 10 CCTV parking PCNs where a parking contravention is observed remotely by a CCTV camera operator
82 Regulation 10 PCNs are issued by post
7 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
90 Marshals
91 Marshals are fundamentally CEOs with an enhanced ambassadorial role the main objective of
which is to establish positive working relationships with motorists and premises The Marshalrsquos role therefore is to provide guidance to motorists advising where they can legally park and service However Marshals can still issue a PCN and therefore follow the protocols outlined in this document
100 Parking Enforcement by CCTV
101 CCTV Enforcement and CCTV Cars
For parking contraventions enforced by camera unless stated the same exemptions and observations apply as to enforcement by on-street Marshal The requirement to move vehicles on where the driver is present does not apply to CCTV or CCTV car enforcement Section 2 of this document highlights which parts apply to both Marshal and camera enforcement and which parts refer to Marshal enforcement only
102 In most instances camera operators are instructed to observe footage for 121 seconds before
issuing a PCN This is to give parking enforcement by camera uniformity with on-street enforcement as the process of a Marshal issuing a PCN obviously takes a certain amount of time
103 CCTV COP
The information within this document should be used in conjunction with WCCrsquos Corporate CCTV COP and SOP The KMECOP document specifies the kerbside management and enforcement protocols Marshals should employ when enforcing parking and moving traffic contraventions by CCTV whereas the CCTV COP outlines best practice and the CCTV SOP outlines operational procedures
110 Marshal Activities
111 As well as carrying out parking enforcement Marshals carry out the following supplementary
activities
Aiding directing and marshalling motorists
Identification and reporting of incorrect missing contradictory vandalised and unauthorised street furniture This includes signs lines and faulty machines
Checking of parking suspensions
Identification and reporting of unauthorised suspensions
Identification and reporting of unlicensed skips
Identification and reporting of untaxed vehicles
Identification and reporting of abandoned vehicles
Identification and reporting of technology failure (for example Marshalrsquos inability to access the Pay-to-Park system)
Identification and reporting of suspected permit or badge fraud and abuse
Reporting of negative interaction with a member of the public resulting in assistance from supervision andor the Police
Reporting of an event andor incident which has the potential to bring the WCC into disrepute or negatively impacts the publicrsquos perception of WCC
Identification and reporting of problematic locations or hotspots within the City
Low-level highways reporting
Collation of reports requested by other service partners (eg Metropolitan Police Service)
8 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Private Vehicles Private cars estate vehicles non-liveried solo motorcycles
Waiting Restrictions Apply Loading Restrictions Do Not Apply PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
Instant code 01 PCN unless exemption below applies
Exemptions
1 Any vehicle - do not issue for the first and last 3 mins of controlled hours on SYLs 2 Notification has been received from Parking Services that special permission has been given to loadunload
for as long as necessary at a particular location
3 Vehicle is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use CCTV Operators check Permits system by searching the VRM to
confirm whether the vehicle holds a valid PIB
4 Vehicle is identified as having a valid WCC-issued SYLDYL dispensation
5 Vehicle is in the Whitehall Security Zone
6 Domestic and office removal vehicles for as long as necessary whilst actively loading unloading
7 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
8 Gate or barrier to premises which the vehicle needs access to is being opened or closed and there is no
other practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off-street area
9 Visible signs of unavoidable vehicle breakdown or if a recovery service vehicle in attendance
10 Vehicle being used for Fire Brigade Ambulance or Police purposes
9 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
11 London Fire Brigade Vehicle displaying Identifier Board
12 The main funeral or wedding vehicle as well as 2 other family vehicles in the funeral or wedding cortege All other vehicles must park legally
13 WCC formal instruction to disregard
Observations
1 There is evidence of loadingunloading bulky or heavy items For private loading activity the goods must be
too heavy or bulky to be carried from a legal parking place Take logging then give a minimum of 20 mins casual observation 0830-1100 - If loading still taking place after 20 mins give further 20 mins casual observation If no
loading observed after 20 mins give 5 mins constant observation before issuing PCN if loading is not observed during this period If loading is seen repeat procedure 1100-1830 - If vehicle still in situ after 20 mins issue PCN Multi-drops that may take longer than 20 mins
are permitted as long as the vehicle is moved in the process A fresh 20 minute casual observation should be given if vehicle moved
Note the TMO allows continuous loading activity for as long as necessary before 1100 but 20 mins max from 1100 to 1830
2 Evidence of picking upsetting down passengers and their luggage observed Sufficient time must be
allowed for this activity (for as long as necessary) Driver should be with vehicle
3 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
4 Vehicle is displaying an exemption board which allows vehicles to wait for 10 mins outside a named hotel
as agreed by WCC while picking upsetting down passengers
5 Give 5 mins constant observation to vehicles displaying a valid disabled badge to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
6 Vehicles displaying a valid residentsrsquo permit for the same zone (or interim permit or URN) to be given 5 mins
constant observation on a SYL If no loadingunloading activity observed after this time PCN should be issued If concession blatantly being abused PCN can be issued without 5 mins observation but full notes must be made
7 Vehicle displaying hospital car service identifier whilst parked in close proximity to hospitalclinic give 20
mins casual observation to allow for picking upsetting down passenger(s) andor patient(s) If no activity seen after 20 mins issue instant PCN Record hospitalclinic name
10 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Private Vehicles Private cars estate vehicles non-liveried solo motorcycles
LoadingUnloading Outside of CPZ hours - Night-Time Enforcement Waiting Restrictions may apply Loading Restrictions Do Not Apply PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
SYLs ndash All vehicles
SYLs not active therefore no enforcement unless timeplate extends hours in which case enforcement is identical to DYLs below for the duration of the extended period However no PCNs to be issued for the first and last 3 mins of extended period DYLs ndash1830-0830
Where there is evidence of loadingunloading bulky or heavy items take logging then give 20 mins casual observation If loading still taking place after 20 mins give further 20 mins casual observation If no loading observed after 20 mins give 5 mins constant observation and if loading still not observed during this period issue code 01
PCN If loading is seen repeat procedure Loadingunloading is permitted for as long as necessary For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place Exemptions and observations as per pages 8-9
11 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Private Vehicles Private cars estate vehicles non-liveried solo motorcycles
Double Parking Waiting Restrictions May Apply Loading Restrictions Do Not Apply PCN Code 26 ldquoParked in a special enforcement area more than 50cm from the edge of the carriageway and not within a designated parking placerdquo
Enforcement by Marshal and CCTV
Instant code 26 PCN unless exemption below applies
If loadingunloading activity is being carried out the driver should be asked to move to the kerbside where this is available and appropriate Note for double parking to be occurring the vehicle must be parked more than 50cm away from bothall kerbsedges of carriageway Exemptions
1 Wide streets in C zone Do not enforce outside CPZ hours unless vehicle is preventing free flow of traffic Full notes and photograph required
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 WCC formal instruction to disregard
Observations
1 If evidence of loadingunloading heavy bulky items seen and no other kerbside parking place available for vehicle nearby ndash
0830-1100 - give 20 mins casual observation If loading still taking place after 20 mins give further 20
mins casual observation If no loading observed after first 20 mins give 5 mins constant observation before issuing PCN if no further loading observed
1100-1830 - same applies but if vehicle still in situ after first 20 mins issue PCN
2 If evidence of picking upsetting down passengers seen allow as long as is necessary If no evidence seen
issue instant PCN 3 Give 5 mins constant observation to vehicles displaying a valid disabled badge to ascertain whether picking
upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
12 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles Liveried or unliveried commercial vehicles (ie vans HGVs lorries etc) Royal Mail vehicles liveried solo
motorcycles
Waiting Restrictions Apply Loading Restrictions Do Not Apply
PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
Instant code 01 PCN only if evidence of concession being abused ie driver in cafeacute etc Full notes to be made by
Marshal Do not issue PCN by CCTV unless it is clear that any concession is being abused Exemptions
1 Any vehicle - do not issue for the first and last 3 mins of controlled hours on SYLs 2 Notification has been received from Parking Services that special permission has been given to loadunload
post-1100 as operation cannot be completed within 20 min allowance
3 Vehicle is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use CCTV Operators check Permits system by searching the VRM to
confirm if the vehicle holds a valid PIB
4 Vehicle is identified as having a valid WCC-issued SYLDYL dispensation
5 Cleansing and refuse vehicles collecting rubbish from the side of the road (Note this applies to both WCC
and commercial refuse company vehicles)
6 Domestic and office removal vehicles for as long as necessary whilst actively loading unloading
7 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
8 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other
practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off-street area
13 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
9 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
10 Vehicle is in the Whitehall Security Zone
11 WCC formal instruction to disregard
12 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 0830ndash1100 - Give 20 mins casual observation then additional 5 mins constant observation If
loadingunloading is observed repeat process up to 1100 If no evidence of loadingunloading after 25 mins a PCN may be issued HGVs only give 40 mins casual observation then additional 5 mins constant observation If loading
unloading is observed repeat process up to 1100 If no evidence of loadingunloading after 45 mins a PCN may be issued 1100-1830
Casual observation for 20 mins and if vehicle is still in situ a PCN may be issued Multi-drops that may take longer than 20 mins are permitted as long as the vehicle is moved in the process A fresh 20 minute casual observation should be given if vehicle moved The back of vehicle should be checked to see if driver in attendance and for evidence of loadingunloading activity and a photograph of the back of the vehicle (or side of the vehicle where loadingunloading takes place) taken at time of issue Full notes to be made by Marshal HGVs only give 40 mins casual observation A PCN may be issued if vehicle still in situ after this period
1830ndash0830 on DYLs - As per 0830ndash1100 above
Note the TMO allows continuous loading activity for as long as necessary before 1100 but 20 mins max from 1100 to 1830 There is no restriction on the nature of goods for commercial loading activity HGVs are vehicles over 35 tonnes in weight The additional observation should only be given to those vehicles displaying the HGV operator disc They may also have chevrons at the rear although if present these only indicate vehicles that are over 75 tonnes
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation 3 BT vehicles loadingunloading Give 20 mins casual observation except outside exchange where 5 mins
constant observation should be given
4 Evidence of delivering mail or postal packets by couriers in which case 20 mins should be allowed before issuing a PCN Apply observations as per observation 1 above
5 Give 2 mins observation to licensed Hackney Carriages to ascertain whether loadingunloading andor picking upsetting down
6 Hospital Car Service vehicle displaying hospital car service identifier parked in close proximity to
hospitalclinic give 20 mins casual observation to allow for picking upsetting down passenger(s) andor patient(s) If no activity seen after 20 mins issue instant PCN Record hospitalclinic name
7 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual
observation As long as necessary should be given up to 1100 with 40 mins max thereafter CCTV camera operators should not issue PCNs to cash deliverycollection vehicles unless concession clearly being abused
8 Prisoner Transport vehicles in vicinity of Police station or Magistrates court ndash give 20 mins casual observation
14 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles Liveried or unliveried commercial vehicles (ie vans HGVs lorries etc) Royal Mail vehicles liveried solo
motorcycles
LoadingUnloading Outside of CPZ hours - Night-Time Enforcement Waiting Restrictions May Apply Loading Restrictions Do Not Apply PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
Do not issue PCN by CCTV unless it is clear that concessions are being abused SYLs ndash All vehicles
SYL controls not active therefore no enforcement unless timeplate extends hours in which case enforcement is identical to DYLs below for the duration of the extended period Unlimited loadingunloading activity is permitted However no PCNs to be issued for the first or last 3 mins of extended period DYLs ndash between 1830-0830
Give 20 mins casual observation then additional 5 mins constant observation If loadingunloading observed repeat process If no evidence of loadingunloading after 25 mins a PCN may be issued Multi-drops that may take longer than 20 mins are permitted as long as the vehicle is moved in the process A fresh 20 minute casual observation should be given if vehicle moved Unlimited loadingunloading activity is permitted The back of vehicle should be checked to see if driver in attendance and for evidence of loading activity Full notes to be made by Marshal HGVs only give 40 mins casual observation then additional 5 mins constant observation If no evidence of
loadingunloading after 45 mins a PCN may be issued There is no restriction on the nature of goods for commercial loading activity Exemptions and observations as per pages 12-13
15 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles Liveried or unliveried commercial vehicles (ie vans HGVs lorries etc) Royal Mail vehicles liveried solo
motorcycles
Double Parking Waiting Restrictions May Apply Loading Restrictions Do Not Apply PCN Code 26 ldquoParked in a special enforcement area more than 50cm from the edge of the carriageway and not within a designated parking placerdquo
Enforcement by Marshal and CCTV
Do not issue PCN by CCTV unless it is clear that any concession is being abused Note for double parking to be occurring the vehicle must be parked more than 50cm away from bothall kerbsedges
of the carriageway Do not issue code 26 PCNs in narrow streets but revert to waiting and loading restrictions as per pages 12-13 Exemptions
1 Cleansing and refuse vehicles collecting rubbish from the side of the road (Note this applies to both WCC and commercial refuse company vehicles)
2 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
3 WCC formal instruction to disregard
4 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
Observations
1 0830-1100 - give 20 mins casual observation If loading still taking place after 20 mins give further 20 mins
casual observation If no loading observed after first 20 mins give 5 mins constant observation before issuing PCN if no further loading observed HGVs only give 40 mins casual observation then additional 5 mins constant observation If no evidence of
loadingunloading after 45 mins a PCN may be issued
1100-1830 - same applies but if vehicle still in situ after first 20 mins issue PCN
16 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
HGVs only give 40 mins casual observation A PCN may be issued if vehicle still in situ after this period
2 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual
observation if no appropriate kerbside space available
17 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles HGVs over 25 tonnes or 5 tonnes laden weight buses of more than 8 seats excluding the driver
Overnight Waiting Ban Hours Midnight-0800 and 1830-Midnight Everyday
PCN Code 55 ldquoA commercial vehicle parked in a restricted street in contravention of the Overnight Waiting Banrdquo PCN code applies to any designation
Enforcement by Marshal and CCTV
Do not issue PCN by CCTV unless it is clear that any concession is being abused Check back of vehicle to see if vehicle attended before commencing enforcement Full notes to be made by Marshal There must be a repeater plate at both ends of the street and on turnarounds at junctions that turn into the street This is so the vehicle would have driven past the signed restriction
Exemptions
1 WCC formal instruction to disregard
2 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance Observations
1 Coachesbuses are allowed to remain parked until midnight in designated coach bays PCNs can be issued after this time once 10 mins casual observation has been given Coach defined as a vehicle containing more than 8 seats exclusive of the driver (ie 9 plus the driver) so if in doubt as to whether coach or mini-bus Marshal should count the number of passenger seats Coaches are now classed as lsquobusesrsquo
2 40 mins casual observation period should be given to HGVs followed by an additional 5 mins constant
observation to establish if the vehicle is in the process of loadingunloading If no evidence of loading activity then observed issue instant PCN If loading observed repeat the process This does not apply to coachesbuses
18 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles Coaches Buses
Waiting Restrictions Apply Loading Restrictions Do Not Apply PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
Do not issue PCN by CCTV unless it is clear that any concession is being abused
Coach defined as a vehicle containing more than 8 seats exclusive of the driver (ie 9 plus the driver) Coaches are now classed as lsquobusesrsquo
Exemptions
1 WCC formal instruction to disregard
2 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance Observations
1 10 mins casual observation If evidence of picking upsetting down passengers and their luggage is then observed give as long as is necessary to complete the process If no activity is seen after 10 mins observation then issue instant PCN
19 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES
Pedestrian Zones PCN Code 01 ldquoParked in a restricted street during prescribed hoursldquo PCN Code 02 ldquoldquoParked or loadingunloading in a restricted street where waiting and loadingunloading restrictions are in forcerdquo
Enforcement by Marshal and CCTV
The pedestrian zone signage will show the times when vehicular access to the zone is permitted During these times either normal SYL or loading ban restrictions apply (the latter where lsquono loadingrsquo signs are present) even though the zone will have no yellow line markings or kerb marks Unless exemption below applies any contravention within the zone should be issued with a code 01 or code 02 PCN (as appropriate) and not a code 62
Outside of the hours access is permitted an instant code 01 or code 02 PCN should be issued as appropriate unless
exemption below applies For commercial vehicles during hours access is permitted instant PCN only if evidence of concession being abused Do not issue PCN by CCTV to commercial vehicles unless it is clear that any concession is being abused Exemptions
1 Notification has been received from Parking Services that special permission has been given to loadunload for as long as necessary at a particular location or outside of zone access times
2 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company and is parked in compliance with the boardrsquos conditions of use CCTV Operators check
Permits system by searching the VRM to confirm if the vehicle holds a valid PIB
3 Vehicle is identified as having a valid WCC-issued SYL dispensation specifically given for a loading ban location
4 Cleansing and refuse vehicles collecting rubbish (Note this applies to WCC and commercial refuse company vehicles)
5 Domestic and office removal vehicles for as long as necessary whilst actively loadingunloading Special permission required from Parking Services if a loading ban is in place
6 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
20 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
7 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
8 Vehicle being used for Fire Brigade Ambulance or Police purposes
9 London Fire Brigade Vehicle displaying Identifier Board
10 WCC formal instruction to disregard
11 During times when access is permitted gate or barrier to premises which the vehicle needs access to is
being opened or closed and there is no other practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off-street area
12 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 During times when access is permitted and no loading ban is in place - There is evidence of private
vehicles loadingunloading bulky or heavy items Take logging then give a minimum of 20 mins casual
observation If loading still taking place after 20 mins give further 20 mins casual observation up until end of permitted access time If no loading observed after 20 mins give 5 mins constant observation before issuing PCN if loading not observed during this period If loading is seen repeat procedure As long as necessary should be given during permitted times
2 During times when access is permitted and no loading ban is in place give 20 mins casual observation to commercial vehicles then additional 5 mins constant observation If loadingunloading is observed repeat
process up until end of permitted access time If no evidence of loadingunloading after 25 mins a PCN may be issued As long as is necessary should be given during permitted times There is no restriction on the nature of goods for commercial loading activity HGVs only give 40 mins casual observation then additional 5 mins constant observation If loading
unloading is observed repeat process up until end of permitted access time If no evidence of loadingunloading after 45 mins a PCN may be issued
HGVs are vehicles over 35 tonnes in weight The additional observation should only be given to those vehicles displaying the HGV operator disc They may also have chevrons at the rear although if present these only indicate vehicles that are over 75 tonnes
3 During times when access is permitted - Evidence of picking upsetting down passengers and their luggage observed Sufficient time must be allowed for this activity (for as long as necessary) Driver should be with vehicle
4 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
5 During times when access is permitted and no loading ban is in place - Evidence of delivering mail or postal packets by couriers in which case 20 mins should be allowed before issuing a PCN Apply observations as per observation 2 for commercial vehicles above
6 BT vehicles loadingunloading Give 20 mins casual observation except outside exchange where 5 mins constant observation should be given
7 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
8 During times when access is permitted - Give 5 mins constant observation to vehicles displaying a valid
disabled badge to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
9 During times when access is permitted and no loading ban is in place - Vehicles displaying a valid residentsrsquo permit for the same zone (or interim permit or URN) to be given 5 mins constant observation before issue of PCN If no loadingunloading activity observed after this time PCN should be issued If concession blatantly being abused PCN can be issued without 5 mins observation but full notes must be made
21 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
10 Give 2 mins observation to licensed Hackney Carriages to ascertain whether loadingunloading andor picking upsetting down
11 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual
observation
22 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES
Waiting and Loading Restrictions Apply
PCN Code 02 ldquoParked or loadingunloading in a restricted street where waiting and loadingunloading restrictions are in forcerdquo
Enforcement by Marshal and CCTV
Instant PCN unless exemptions below apply Note at designated locations lsquoat any timersquo loading restriction signs are not required Exemptions
1 Notification has been received from Parking Services that special permission has been given to loadunload at a particular location
2 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by
a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use CCTV Operators check Permits system by searching the VRM to confirm if
the vehicle holds a valid PIB
3 Vehicle is identified as having a valid WCC-issued SYLDYL dispensation specifically given for a loading ban location
4 Cleansing and refuse vehicles collecting rubbish from the side of the road (Note this applies to WCC and
commercial refuse company vehicles)
5 Vehicle is in the Whitehall Security Zone 6 Vehicles used for Fire Brigade Ambulance or Police purposes
7 Domestic and office removal vehicles with special permission from Parking Services whilst actively loading
unloading for as long as necessary
8 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
9 Gate or barrier to premises which the vehicle needs access to is being opened or closed and there is no
other practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off-street area
10 Visible signs of unavoidable breakdown or recovery service vehicle in attendance
23 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
11 WCC formal instruction to disregard
12 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Evidence of picking upsetting down passengers and their luggage observed Sufficient time must be
allowed for this activity (for as long as necessary) Driver should be with vehicle
2 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
3 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual observation PCNs should not be issued by CCTV to cash deliverycollection vehicles unless concession clearly being abused
4 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation 5 Give 5 mins constant observation to vehicles displaying a valid disabled badge to ascertain whether picking
upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
6 Clinical or Hazardous Waste collection vehicles actively involved in the collection of clinical or hazardous
waste to be given 20 mins casual observation
7 Give 2 mins observation to licensed Hackney Carriages to ascertain whether loadingunloading andor picking upsetting down
24 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Residentsrsquo Bays PCN Code 12 ldquoParked in a residentsrsquo or shared-use parking place or zone without either clearly displaying a valid permit or voucher or pay and display ticket issued for that place or without payment of the parking chargerdquo PCN Code 19 ldquoParked in a residentsrsquo or shared-use parking place or zone either displaying an invalid permit or voucher or pay and display ticket or after the expiry of paid for timerdquo
Enforcement by Marshal
Instant code 12 PCN if vehicle displaying no visible residentsrsquo permit (code 12r) or if vehicle relying on a PampD ticket (code 12t) or other payment (code 12r) unless exemption below applies
Instant code 19 PCN If vehicle displaying an invalid residentsrsquo permit wrong zone (code 19w) incorrect VRM (code 19x) or expired permit (code 19z) unless exemption below applies
When instructed to take enforcement action as a result of a residentsrsquo permit being altered the vehicle can be issued with an instant code 12r PCN Details of this action must be confirmed with WCCrsquos permit investigation contractor at
the earliest opportunity
Exemptions
1 Vehicle is displaying any of the following valid permits ndash
Residentsrsquo permit for the appropriate zone (note a motorcycle residentsrsquo permit will be a lsquovirtualrsquoelectronic permit)
Permit URN
lsquoInterimrsquo residentsrsquo permit
WCC white disabled badge (note in a Car Club vehicle the VRM on the badge will not match that of the vehicle)
Official All Zones permit
Business or Teachersrsquo permit in sub-zone C2
Residentsrsquo visitorsrsquo (Brent) or business permit or white disabled badge equivalent (RBKC Purple Camden Green or substitute badge City of London Red) for a neighbouring borough on a reciprocal street where agreement applies and as denoted on the sign This does not apply in Queenrsquos Gate
2 All vehicles ndash do not issue for the first and last 3 mins of controls This does not apply to residentsrsquo bays that
are enforced at all times For non-24 hour controls this means -
0830 ndash 1830 controls
0830 0831 0832 ndash do not issue 0833 ndash 1826 ndash valid PCN 1827 1828 1829 ndash do not issue 1830 onwards ndash controls have ended 0830 ndash 2030 controls
0830 0831 0832 ndash do not issue
25 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
0833 ndash 2026 ndash valid PCN 2027 2028 2029 ndash do not issue 2030 onwards ndash controls have ended 0830 ndash 2200 controls
0830 0831 0832 ndash do not issue 0833 ndash 2156 ndash valid PCN 2157 2158 2159 ndash do not issue 2200 onwards ndash controls have ended
3 If vehicle is displaying an expired annual residentsrsquo permit for zone take following action
Permit expired by 1-14 days ndash Warning Notice
Permit expired by 15 days-1 month ndash Instant code 19z PCN
Permit expired by 1 month plus - Instant code 12r PCN
4 The residentsrsquo permit or White Disabled Badge is obscured in which case a Warning Notice only should be
issued if a HHCT check confirms the permitbadge as valid
5 If vehicle is displaying expired white badge take following action
Badge expired by 1 day-1 month ndash Warning Notice
Badge expired by 1 month plus ndash Instant code 12r PCN
6 Notification has been received from the Parking Services that special permission has been given to
loadunload at particular location
7 Vehicle displaying valid Trades Permit Note a Trades permit issued by a neighbouring borough is acceptable on a reciprocal street
8 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by
a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
9 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and
commercial refuse company vehicles
10 Domestic and office removal vehicles for as long as necessary whilst actively loadingunloading
11 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
12 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other
practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off street area
13 Vehicles used for Fire Brigade Ambulance or Police purposes
14 H zone residentsrsquo permit allows permit concessions in zones A and D
15 If vehicle is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings)
issue Warning Notice unless vehicle is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24 PCN
16 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
17 WCC formal instruction to disregard
18 WCC CCTV car being used in pursuance of statutory powers or duties
26 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
Observations
1 If evidence of picking upsetting down passengers and their luggage is observed a maximum of 2 mins is
allowed Driver should be with vehicle
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
3 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing PCN
4 Commercial vehicles (including long wheel-based vehicles) ndash give 20 mins casual observation If vehicle
still in situ issue instant PCN
Private vehicles ndash if evidence of loadingunloading observed give 20 mins casual observation as above
For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place If no evidence of loading activity seen instant PCN
Note maximum time for loading in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private If max time exceeded issue code 12r PCN
5 If vehicle is displaying valid HEB badge then 60 minute casual observation should be given before PCN
issued
6 Give 5 mins constant observation to vehicles displaying a valid blue disabled badge (any issuing authority) to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
7 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual observation As long as necessary should be given up to 1100 with 40 mins max thereafter
27 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Shared-Use Bays - Residentsrsquo Permits Pay and Display and Pay-to-Park PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 12 ldquoParked in a residentsrsquo or shared-use parking place or zone without either clearly displaying a valid permit or voucher or pay and display ticket issued for that place or without payment of the parking chargerdquo PCN Code 19 ldquoParked in a residentsrsquo or shared-use parking place or zone either displaying an invalid permit or voucher or pay and display ticket or after the expiry of paid for timerdquo
Enforcement by Marshal
Shared-use bays enable residentsrsquo permit holders and visitors to use the same parking bay Residentsrsquo permit holders displaying a valid permit for that zone can park in these bays at any time whereas visitors must pay to park during the hours controls apply Some shared-use bays are only available to visitors at certain times during the day as indicated by the signage (eg 10am-4pm) Marshals will need to check for various payment methods at shared-use bays ndash residentsrsquo permits Pay-to-Park PampD and Parking Card payments are all valid If no residentsrsquo permit is on display prior to issue give 5 mins constant observation and confirm on the Pay-to-Park system that no further payment by phone has been made This 5 mins observation period is to enable the motorist to make payment upon parking Record location number where vehicle is parked in Notes field on HHCT When confirming whether a vehicle has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked Where drivers have paid to park it is acceptable for them to move to another shared-use or paid-for parking bay within the same zone using the same payment until it expires but not to another zone even if the tariff is identical
28 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PCN Scenarios ndash
PampD Ticket Pay-to-Park Parking Card Residentsrsquo Permit = PCN Code
Pa
ym
en
t
none none none none 12s
at least 3 mins expiry
none none none 19s
none at least 3
mins expiry none none 19s
none none at least 3
mins expiry none 19s
none none Card incorrectly
scratched none 19s
none none none expired 19z
none none none wrong VRM 19x
none none none wrong zone 19w
Issue code 12s PCN after 5 mins constant observation if vehicle displaying no visible method of payment (no permit
no Parking Card no payment by phone or no PampD ticket or a PampD ticket from a different Borough) unless an exemption applies Issue instant code 19s PCN in the following circumstances unless an exemption applies ndash
1 Vehicle parked with a payment which has expired by at least 3 mins 2 Vehicle displaying a wrongly dated PampD ticket 3 Vehicle displaying PampD ticket or Parking Card face down obscured blank or incomplete Do not issue if
PampD ticket or Parking Card is upside down but details can be read - check ticketCard for validity 4 Vehicle displaying an incorrectly scratched Parking Card 5 Motorist is attempting to rely on a Pay-to-Park or PampD payment made in another zone 6 Vehicle is displaying a receipt of payment rather than a PampD ticket 1-6 above assumes no other valid method of payment has been used
Instant code 19 PCN If vehicle displaying an invalid residentsrsquo permit wrong zone (code 19w) incorrect VRM (code 19x) or expired permit (code 19z) unless exemption below applies
If note left by motorist indicating PampD not working or their creditdebit card not registering Marshal should report possible fault check for payment by other method and if none issue instant code 12s PCN Full notes to be recorded
When instructed to take enforcement action as a result of a residentsrsquo permit being altered the vehicle can be issued with an instant code 12s PCN Details of this action must be confirmed with WCCrsquos permit investigation contractor at
the earliest opportunity Exemptions
1 All vehicles ndash do not issue for the first and last 3 mins of controlled hours This means -
0830 ndash 1830 controls
0830 0831 0832 ndash do not issue 0833 ndash 1826 ndash valid PCN 1827 1828 1829 ndash do not issue 1830 onwards ndash controls have ended 0830 ndash 1330 Saturday controls (where applicable)
0830 0831 0832 ndash do not issue 0833 ndash 1326 ndash valid PCN 1327 1328 1329 ndash do not issue 1330 onwards ndash controls have ended
29 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
2 Vehicle is displaying any of the following valid items ndash
PampD ticket
Parking Card
Residentsrsquo permit for the appropriate zone (inc lsquovirtualrsquoelectronic motorcycle residentrsquo permit)
Permit URN
lsquoInterimrsquo residentsrsquo permit
WCC white disabled badge (note in a Car Club vehicle the VRM on the badge will not match that of the vehicle)
Official All Zones permit
Business or Teachersrsquo permit in sub-zone C2
Residentsrsquo visitorsrsquo (Brent) or business permit or white disabled badge equivalent (RBKC purple Camden green City of London red) for a neighbouring borough on a reciprocal street where agreement applies and as denoted on the sign This does not apply in Queenrsquos Gate
3 Motorist has made a valid payment by phone 4 If vehicle is displaying an expired annual residentsrsquo permit for zone take following action -
Permit expired by 1-14 days ndash Warning Notice
Permit expired by 15 days-1 month ndash Instant code 19s PCN
Permit expired by 1 month plus - Instant code 12s PCN
This assumes no valid PampD ticket Parking Card or white disabled badge is on display or no payment by phone has been made
5 The residentsrsquo parking permit or white disabled badge is obscured in which case a Warning Notice only
should be issued if a HHCT check confirms the permitbadge as valid
6 If vehicle is displaying expired white badge take following action
Badge expired by 1 day-1 month ndash Warning Notice
Badge expired by 1 month plus ndash Instant code 12s PCN
7 A PampD ticket purchased from the same zone is acceptable In Lincolnrsquos Inn Fields only this includes tickets purchased from Camden In Queens Gate and Exhibition Road this includes tickets purchased from RBKC
8 If PampD machine shows Marshalrsquos ldquoOut of Orderrdquo notice vehicle exempt for max stay calculated from the time
the machine is returned to service Vehicle must be moved unless other valid method of payment used or can rely on an exemption Code 08 (ldquoParked at an out of order meter during controlled hoursrdquo) is not to be used on shared-use bays Unless the above applies motorists should either use an alternative payment method or move the vehicle This is explained at the bay
9 Notification has been received from Parking Services that special permission has been given to loadunload
at particular location
10 Vehicle displaying valid Trades Permit Note a Trades permit issued by a neighbouring borough is acceptable on a reciprocal street
11 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by
a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
12 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and
commercial refuse company vehicles
13 Domestic and office removal vehicles for as long as necessary whilst actively loadingunloading
14 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
30 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
15 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other
practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off street area
16 Vehicle being used for Fire Brigade Ambulance or Police purposes
17 If vehicle overhanging bay markings (2 wheels or more are outside of the bay and not touching the bay
markings) issue Warning Notice unless vehicle is causing an obstruction to other road users ie is a hazard is affecting traffic flow or is preventing the use of adjacent space(s) in which case issue instant code 24 PCN
18 H zone residentsrsquo permit allows permit concessions in zones A and D
19 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
20 WCC formal instruction to disregard
21 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 If evidence of picking upsetting down passengers and their luggage is observed a maximum of 2 mins is
allowed Driver should be with vehicle
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
3 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing PCN
4 Commercial vehicles (including long wheel-based vehicles) ndash give 20 mins casual observation If vehicle
still in situ issue instant PCN For all commercial vehicles except long wheel-based vehicles the 20 mins exemption can be used before or after payment has been made to extend the loadingunloading period If PCN is issued for vehicle exceeding the 20 mins period this must be evidenced through Marshal observations and notes
Private vehicles ndash if evidence of loadingunloading observed give 20 mins casual observation as above If
no evidence of loading activity seen instant PCN Note maximum time in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private If max time exceeded issue code 12s PCN
5 Vehicle is displaying valid blue badge and payment to park has expired by less than 63 mins
6 Vehicle is a WCC Car Club vehicle and payment to park has expired by less than 63 mins This applies if
either Zipcar Reader Zipcar badge or WCC Car Club badge are on display
7 If vehicle is displaying valid HEB badge then 60 minute casual observation should be given before PCN issued
8 Give 5 mins constant observation to vehicles displaying a valid blue disabled badge (any issuing authority) to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
9 Electric vehicles and plug-in hybrids can park free of charge up to the max stay allowed 2 loggings required
Marshals should ascertain vehicle status via tax disc and vehicle make and model type
10 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual observation
31 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Paid-For Parking Bays (Pay and Display and Pay-to-Park Bays and Pay-to-Park Only Bays) PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 30 ldquoParked for longer than permittedrdquo
Enforcement by Marshal
Marshals will need to check for various payment methods at these bays ndash Pay-to-Park PampD and Parking Card payments are all valid Marshals should allow any valid method of payment (Pay-to-Park PampD ticket or Parking Card) in a paid-for parking bay regardless of specific bay designation Prior to issue give 5 mins constant observation and confirm on the Pay-to-Park system that no payment by phone has been made This 5 mins observation period is to enable the motorist to make payment upon parking Record location number where vehicle is parked in Notes field on HHCT A PCN may be issued once payment has expired by 3 mins As the motorist can subsequently top up their payment at any time there is no requirement to give a second 5 mins observation Where drivers have paid to park it is acceptable for them to move to another paid-for parking bay within the same zone using the same payment until it expires but not to another zone even if the tariff is identical If the motorist is attempting to rely on a Pay-to-Park or PampD payment made in another zone a code 11 PCN should
be issued PCN Scenarios ndash
PampD Ticket Pay-to-Park Parking Card = PCN Code
Pa
ym
en
t
none none none
11u (in P2P only bay)
11 (in P2PPampD bay)
at least 3 mins expiry
none none 05
none at least 3
mins expiry none 05
none none at least 3
mins expiry 05
none none Card incorrectly
scratched
11u (in P2P only bay)
11 (in P2PPampD bay)
32 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
If note left by motorist indicating PampD not working or card not registering report possible fault check for payment by other method and if none issue instant code 11 or 11u PCN as appropriate Full notes to be recorded
Where a vehicle is displaying a receipt of payment rather than a PampD ticket this is insufficient (PCN code 11 or 11u)
If vehicle is displaying an obscured PampD ticket or Parking Card or if ticketCard is face down issue instant code 11 or 11u PCN if no payment has been made by other method Do not issue if ticketCard is upside down only and
details can be read ndash check ticketCard for validity When confirming whether a vehicle has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked Note shared-use (residentsrsquopaid-for) bays are enforced by codes 12 and 19 (see pages 27-30) Exemptions
1 All vehicles ndash do not issue a PCN during the first and last 3 mins of controlled hours This means ndash
0830 ndash 1830 controls
0830 0831 0832 ndash do not issue 0833 ndash 1826 ndash valid PCN 1827 1828 1829 ndash do not issue 1830 onwards ndash controls have ended 0830 ndash 1330 Saturday controls (where applicable)
0830 0831 0832 ndash do not issue 0833 ndash 1326 ndash valid PCN 1327 1328 1329 ndash do not issue 1330 onwards ndash controls have ended
2 Vehicles showing the following valid permits can park free of charge 0830-0930 and 1730-1830 Where
controls on Saturday end at 1330 concession applies 0830-0930 and 1230-1330
Residentsrsquo permit for the zone (including lsquovirtualrsquoelectronic motorcycle residentsrsquo permit)
Official All Zones permit
Permit URN
lsquoInterimrsquo residentsrsquo permit
Business or Teachersrsquo permit in sub-zone C2
Residentsrsquo or business permit for a neighbouring borough on a reciprocal street
Where valid permit displayed PCN should not be issued until 0933 or from 1727 Where controls end at 1330 on a Saturday PCN should not be issued until 0933 or from 1227
0830 ndash 1830 controls
0830 ndash 0930 ndash first hour permit exemption applies 0930 0931 0932 ndash do not issue 0933 ndash 1726 ndash valid PCN 1727 1728 1729 ndash do not issue 1730 ndash 1830 ndash last hour permit exemption applies 1830 onwards ndash controls have ended 0830 ndash 1330 Saturday controls (where applicable)
0830 ndash 0930 ndash first hour permit exemption applies 0930 0931 0932 ndash do not issue 0933 ndash 1226 ndash valid PCN 1227 1228 1229 ndash do not issue 1230-1330 ndash last hour permit exemption applies 1330 onwards ndash controls have ended
3 A PampD ticket purchased from the same zone is acceptable In Lincolnrsquos Inn Fields only this includes tickets purchased from Camden In Queens Gate and Exhibition Road this includes tickets purchased from RBKC
33 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
4 If PampD machine shows Marshalrsquos ldquoOut of Orderrdquo notice vehicle exempt for max stay calculated from the time
the machine is returned to service Vehicle should be moved unless other method of payment used or can rely on an exemption Code 08 (ldquoParked at an out of order meter during controlled hoursrdquo) is not to be used on paid-for parking bays Unless the above applies motorists should either use an alternative payment method or move the vehicle This is explained at the bay
5 Vehicle is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued
by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
6 Vehicle is displaying valid WCC white disabled badge Note in a Car Club vehicle the VRM on the badge
will not match that of the vehicle
7 Vehicle is displaying a valid Trades permit Note a Trades permit issued by a neighbouring borough is acceptable on a reciprocal street
8 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and commercial refuse company vehicles
9 Domestic and office removal vehicles for as long as necessary whilst actively loadingunloading
10 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
11 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other
practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off-street area
12 Vehicles being used for Fire Brigade Ambulance or Police purposes
13 If vehicle is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings) issue Warning Notice unless vehicle is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24 PCN
14 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
15 WCC formal instruction to disregard
16 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Evidence of private vehicle loadingunloading observed in which case 20 mins casual observation must be
given before PCN issued
Give 20 mins casual observation to commercial vehicles even if no loading activity is seen Long wheel-
based vehicles that do not fit into one bay are still permitted to loadunload For all commercial vehicles except long wheel-based vehicles the 20 mins exemption can be used before or after payment has been made to extend the loadingunloading period If PCN is issued for vehicle exceeding the 20 mins period this must be evidenced through Marshal observations and notes
Note maximum time for loading in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private If max time exceeded issue code 11 or 11u PCN (as appropriate)
2 Evidence of picking upsetting down passengers and their luggage observed A maximum of 2 mins is
allowed Driver should be with vehicle
34 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
3 Vehicle is displaying valid blue badge and payment to park has expired by less than 63 mins
4 Vehicle is a WCC Car Club vehicle and payment to park has expired by less than 63 mins This applies if
either Zipcar Reader Zipcar badge or WCC Car Club badge are on display
5 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
6 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
7 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing a PCN
8 Give 5 mins constant observation to vehicles displaying a valid blue disabled badge to ascertain whether
picking upsetting down is occurring Issue instant PCN after this period if none seen and no payment madedisplayed If activity observed allow as long as necessary
9 Electric vehicles and plug-in hybrids can park free of charge up to the max stay allowed Marshals should
ascertain vehicle status via tax disc and vehicle make and model type If also displaying a residentsrsquo permit the max stay is additional to the hour concession at the startend of controlled hours
10 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual observation
35 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Paid-For Motorcycle Bays PCN Code 11g ldquoParked without payment of the parking charge (motorcycle bay)rdquo PCN Code 23g ldquoParked in a parking place or area not designated for that class of vehicle (motorcycle bay)rdquo PCN Code 24 ldquoNot parked correctly within the markings of the bay or spacerdquo
Enforcement by Marshal
Bay Regulations
Zones A B C D H ndash Bays for motorcycles only at all times
Zones E F G ndash Bays for motorcycles only 0700-1900 Mon-Sat Non-motorcycle vehicles can use the bays outside of these hours
Motorcycle defined as a lsquopowered 2 wheelerrsquo or by a tax class of lsquobicyclersquo Motorcycle bay payment does not entitle a motorcycle to use any other bay type (eg normal Pay-to-Park bay PampD bay etc) Motorcycles are permitted to move freely from one motorcycle bay to another in any zone as long as a valid payment to park for that day has been made Marshals can and should remove the covers from vehicles to take enforcement action Full notes to be made and photographs taken Motorcycle Enforcement Unless exemption below applies code 11g PCN to be issued after 5 mins observation if no valid motorcycle payment
is showing on the HHCT When confirming whether a motorcycle has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked Code 24 (no suffix) Warning Notice rather than full PCN unless motorcycle is preventing another vehicle from using
an adjacent space or is causing an obstruction ie is a hazard to other road users or is affecting traffic flow Other Vehicle (non-motorcycle) Enforcement Unless exemption below applies instant code 23g PCN to be issued to any non-motorcycle vehicle parked within the
bay during the hours the bay is controlled for motorcycle use only (at all times in zones A B C D and H and 0700-1900 Mon-Sat in zones E F and G) Vehicle to be authorised for relocation Relocation can occur from 30 minutes after the issue of the PCN Note loadingunloading by non-motorcycle vehicles is not permitted
36 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
Exemptions
1 Motorcycle with valid payment - note all motorcycle permits (daily weekly monthly quarterly yearly) are lsquovirtualrsquo electronic permits Nothing physical will be on display
2 No PCN to be issued to motorcycles for the first or last 3 minutes of controls when payment is required (CPZ
hours)
0830 ndash 1830
0830 0831 0832 ndash do not issue 0833 ndash 1826 ndash valid PCN 1827 1828 1829 ndash do not issue 1830 onwards ndash payment controls have ended 0830 ndash 1330 Saturday (where applicable)
0830 0831 0832 ndash do not issue 0833 ndash 1326 ndash valid PCN 1327 1328 1329 ndash do not issue 1330 onwards ndash payment controls have ended
3 No PCN to be issued to non-motorcycle vehicles parked in E F and G zones for first and last 3 minutes of
controls when bays are controlled for motorcycles only (ie no PCN until 0703 or from 1857) Other zones are for motorcycles only at all times so this exemption will not apply
0700 ndash 1900 controls
0700 0701 0702 ndash do not issue 0703 ndash 1856 ndash valid PCN 1857 1858 1859 ndash do not issue 1700 onwards ndash controls have ended
4 Electric motorcycles that have registered to use the scheme and have been issued with a yearly permit Note this will be indicated on the HHCT nothing physical will be on display Marshals should check that the motorcycle is indeed an electric motorcycle by checking that tax disc quotes a tax class of lsquoElectric Vehiclersquo If the motorcycle cannot be identified as an electric vehicle issue a code 11g PCN after 5 mins observation
and make comprehensive notes
5 Motorcycle displaying valid WCC white disabled badge
6 Motorcycles with a valid residentsrsquo permit are entitled to park in any motorcycle bay city-wide Note residentsrsquo permits for motorcycles are lsquovirtualrsquo electronic permits Nothing physical will be on display
7 Vehicle (any) is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board
issued by a utility company as long as the vehicle is not affecting the flow of traffic and is parked in compliance with the boardrsquos conditions of use
8 Vehicles (any) used in connection with building operations or highway maintenance in or adjacent to street
where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation
street maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
9 Vehicles (any) being used for Police Fire Brigade or Ambulance purposes
10 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and
commercial refuse company vehicles
11 Domestic and office removal vehicles with special permission from Parking Services for as long as necessary whilst actively loadingunloading
12 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
37 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
13 WCC formal instruction to disregard
14 WCC CCTV car being used in pursuance of statutory powers or duties
15 Motorcycles with a valid Camden or RBKC residentsrsquo permit are entitled to park in WCC motorcycle bays in
respective boundary streets where reciprocal agreements apply Observations
1 Evidence of motorcycle loadingunloading observed in which case 20 minutes casual observation should be
given before PCN issue Does not apply to non-motorcycle vehicles which are not permitted to loadunload
from paid-for motorcycle bays
2 Evidence of delivering mail or postal packets etc by motorcycle couriers in which case 20 minutes should be allowed before issuing a PCN
3 Any Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
4 Evidence of picking upsetting down passengers and their luggage observed (any vehicle) A maximum of 2
minutes is allowed and the driver should remain with the vehicle Exception to this is if picking upsetting down involves a disabled or aged person where as long as necessary should be given
5 Give 5 minutes constant observation to any vehicle displaying a valid disabled badge to ascertain whether
picking upsetting down is occurring Issue instant PCN after this if none seen If activity observed allow as long as necessary
6 Vehicle (any) is displaying a valid and correctly completed HEB badge Keep under casual observation for
60 minutes before issuing a PCN
38 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Split-Use Bays PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 25 ldquoParked in a loading place or bay during restricted hours without loadingrdquo PCN Code 45 ldquoStopped in a taxi rankrdquo PCN Code 45w ldquoParked in a taxi rankrdquo
Enforcement by Marshal and CCTV (as appropriate for restriction type)
These bays are split-use so their use differs depending on the time of the day andor the day of the week Signage at each bay advises what use is permitted and when The bays are generally a combination of ndash
Pay-to-Park bays during stated hours of control
Taxi ranks during specified hours
Loading bays during specified hours
1 Enforcement during Pay-to-Park hours of control
Enforcement exemptions and observations during these times are as per a standard paid-for parking bay (see pages 31-34) 2 Enforcement during taxi rank hours of control
Enforcement exemptions and observations during these times are as per a standard taxi rank (see pages 70-71) All vehicles ndash do not issue a PCN during the first and last 3 minutes of taxi rank controls
3 Enforcement during loading bay hours of control
Enforcement exemptions and observations during these times are as per a standard on-street loading bay (see pages 57-58) All vehicles ndash do not issue a PCN during the first and last 3 minutes of loading bay controls
39 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Taxi-Only Pay-to-Park Bays PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 23 ldquoParked in a parking place or area not designated for that class of vehiclerdquo
Enforcement by Marshal
These bays are for hackney carriages only during hours of control Taxi Enforcement
Unless exemption below applies prior to issue give 5 mins constant observation and confirm on the Pay-to-Park system that no further payment by phone has been made If no payment shown after this period issue code 11 PCN
If payment expired by 3 mins or more issue code 05 PCN
Where taxis have paid by phone to park it is acceptable for them to move to another taxi Pay-to-Park bay within the same zone using the same payment but not to another zone (as tariffs vary) If the taxi is relying on a Pay-to-Park payment made in another zone a code 11 PCN should be issued
When confirming whether a taxi has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked Other Vehicle (non-taxi) Enforcement Unless exemption below applies during controlled hours instant code 23 PCN to any non-taxi vehicle parked within
the bay Vehicle to be authorised for relocation Relocation can occur from 30 minutes after the issue of the PCN Exemptions
1 Taxis ndash do not issue PCN during the first and last 3 mins of controlled hours
2 Taxis ndash a correctly scratched and displayed Parking Card is acceptable
3 Vehicle (any) is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
4 Taxi is displaying valid WCC white disabled badge
5 Vehicle (any) is displaying a valid Trades permit
6 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and commercial refuse company vehicles
40 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
7 Domestic and office removal vehicles with special permission from Parking Services for as long as necessary whilst actively loadingunloading
8 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
9 Vehicles being used for Fire Brigade Ambulance or Police purposes
10 If Taxi is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings)
issue Warning Notice unless taxi is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24 PCN
11 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
12 WCC formal instruction to disregard
13 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Evidence of private vehicle (any) loadingunloading observed in which case 20 mins casual observation
must be given before PCN issued For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place
Give 20 mins casual observation to commercial vehicles (any) even if no loading activity is seen Long
wheel-based vehicles that do not fit into one bay are still permitted to loadunload
Note Maximum time for loading in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private
2 Evidence of picking upsetting down passengers and their luggage observed (any vehicle) A maximum of 2
mins is allowed Driver should be with vehicle
3 Taxi is displaying valid blue badge and payment to park has expired by less than 63 mins
4 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
5 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
6 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing a PCN
7 Give 5 mins constant observation to vehicles (any) displaying a valid blue disabled badge to ascertain
whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
41 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Coach-Only Pay-to-Park Bays PCN Code 05c ldquoParked after the expiry of paid for time (buses only)rdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 23c ldquoParked in a parking place or area not designated for that class of vehicle (buses only)rdquo
Enforcement by Marshal
These bays are for coaches only 0800-midnight Coach defined as a vehicle containing more than 8 seats (ie 9) exclusive of the driver and are now classed as lsquobusesrsquo
1 Coach Enforcement
Prior to issue give 5 mins constant observation and confirm on the Pay-to-Park system that no payment by phone has been made If no payment shown after this period issue code 11 PCN
If payment has expired by 3 mins or more issue code 05c PCN
Parking Cards may be used as an alternative to Pay-to-Park If obscured or face down and details cannot be read issue instant code 11 PCN
Where coaches have paid by phone to park it is acceptable for them to move to another coach Pay-to-Park bay within the same zone using the same payment but not to another zone (as tariffs vary) If the coach is relying on a Pay-to-Park payment made in another zone a code 11 PCN should be issued
When confirming whether a vehicle has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked 2 Other Vehicle (non-coach) Enforcement During hours of control instant code 23c PCN to any non-coach vehicle parked within the bay unless exemption
below applies Vehicle to be authorised for relocation and can occur from 30 minutes after the issue of the PCN Exemptions
1 Coaches ndash do not issue a PCN during the first and last 3 mins of controlled hours
2 Vehicle (any) is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
3 Vehicle (any) is displaying a valid Trades permit
42 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
4 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and commercial refuse company vehicles
5 Domestic and office removal vehicles with special permission from Parking Services for as long as
necessary whilst actively loadingunloading
6 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
7 Vehicles being used for Fire Brigade Ambulance or Police purposes
8 If coach is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings)
issue Warning Notice unless vehicle is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24 PCN
9 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
10 WCC formal instruction to disregard
11 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Evidence of private vehicle (any) loadingunloading observed in which case 20 mins casual observation
must be given before PCN issued For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place
Give 20 mins casual observation to commercial vehicles (any) even if no loading activity is seen
Note Maximum time for loading in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private
2 Evidence of picking upsetting down passengers and their luggage observed (any vehicle) A maximum of 2
mins is allowed Driver should be with vehicle
3 Vehicle (any) displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
4 Royal Mail vehicles or couriers deliveringcollecting postal packets Give 20 mins casual observation
5 Give 5 mins constant observation to vehicles (any) displaying a valid disabled badge to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
6 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual
observation
43 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
Parking Bays
Market Tradersrsquo Bays PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 16q ldquoParked in a permit space or zone without clearly displaying a valid permit (market tradersrsquo bay)rdquo PCN Code 24q ldquoNot parked correctly within the markings of the bay or space (market tradersrsquo bay)rdquo
Enforcement by Marshal
During controlled hours the bays are for market traders only who display the appropriate permit Those displaying a permitURN must still then pay to park (Pay-to-Park or Parking Card) Payment is based on whole hours and not on minutes Marshals will need to check for payment at these bays and whether a valid permit is displayed A market trader permit must be displayed to validate use of the bay There are no exemptions for non-market traderrsquos vehicles loadingunloading or picking upsetting down 1 Vehicles clearly displaying a Market Tradersrsquo permit - Where a valid market trader permit is displayed but no payment is evident issue code 11 PCN Prior to issue give 5
mins constant observation and confirm that no payment by phone has been made Record location number where vehicle is parked in Notes field on HHCT Issue instant code 05 if a valid permit is displayed but where payment has expired by at least 3 mins
Issue instant code 16q PCN where an invalid obscured or expired Market Traderrsquos Permit is displayed regardless of
whether payment has been made Relocate only at specific request of WCC
If market trader vehicle is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings) issue Warning Notice unless vehicle is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24q PCN (regardless of
whether a payment has been made or whether a valid permitURN is displayed)
44 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
2 All Other Vehicles ndash Issue instant code 16q if vehicle parked with no permit (regardless of whether payment made) Relocate only at
specific request of Marshal or WCC Exemptions
1 All vehicles ndash do not issue for first and last 3 mins of controlled hours
2 Valid market tradersrsquo permit or a valid URN corresponding to the bays displayed and valid payment is
evident
3 Vehicles being used for Fire Brigade Ambulance or Police purposes
4 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
5 WCC formal instruction to disregard
6 Vehicle undertaking statutory utility work 7 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
8 If vehicle displaying an expired market tradersrsquo permit (and payment has been made) ndash
1-14 days ndash Warning Notice
15 days+ - Instant code 16q PCN
9 WCC CCTV car being used in pursuance of statutory powers or duties
45 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Car Club Permit Holders Only Bays ndash ldquoAt Any Timerdquo PCN Code 16e ldquoParked in a permit space or zone without clearly displaying a valid permit (car club bay)rdquo PCN Code 24e ldquoNot parked correctly within the markings of the bay or space (car club bay)rdquo
Enforcement by Marshal
Car Club vehicles must be collected from and re-parked in their own bay which bears the appropriate identifier number Each individual vehicle may not park in an alternative Car Club bay Elsewhere Car Club vehicles may park in paid-for bays if an appropriate payment to park is made Marshals will need to check that the vehicle is a Car Club vehicle registered for the bay in which the vehicle is parked This will be indicated in one of two ways -
1 Car Club registration will be indicated on the Pay-to-Park system 2 The Car Club operator will provide a badge which will be displayed in the windscreen
Whether or not a badge is displayed in the windscreen confirm on the Pay-to-Park system that the vehicle is registered as a Car Club vehicle at the bay in which it is parked Instant code 16e PCN if vehicle not registered at the Car Club bay andor if vehicle is registered at a different Car
Club bay Vehicle should be authorised for relocation Note no picking upsetting down or loadingunloading is allowed in Car Club bays Exemptions
1 Vehicle is registered as Car Club vehicle for the bay and displaying the appropriate Car Club badge
2 Notification has been received from Parking Services that permission has been given for another vehicle to
use the bay (eg for loading or substitute vehicle that is not Car Club vehicle)
3 Exempted vehicle is parked across dividing lines within a space provided for 2 or more vehicles
4 Vehicle being used for Fire Brigade Ambulance or Police purposes
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
6 WCC formal instruction to disregard
7 WCC CCTV car being used in pursuance of statutory powers or duties
46 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Electric Vehicle Charging Bays ndash ldquoAt Any Timerdquo PCN Code 14 ldquoParked in an electric vehiclesrsquo charging place during restricted hours without chargingrdquo PCN Code 231 ldquoParked in a parking place or area not designated for that class of vehicle (electric vehicles bay)rdquo PCN Code 301 ldquoParked for longer than permitted (electric vehicles bay)rdquo
Enforcement by Marshal
Only electric and plug-in hybrid vehicles may park in these bays (or electric-only motorcycles in electric motorcycle bays) Marshals can check the status of vehicle via the tax disc or the make and model type Electric and plug-in hybrid vehicles must be charging their batteries ndash the charging point light will be green when actively charging and
blue when the vehicle is fully charged 1 Electric or Plug-In Hybrid vehicles - Issue code 14 PCN if electric or plug-in hybrid vehicle is parked but not charging Electric or plug-in hybrid vehicles
are only allowed to stay for the max stay for the bay which is indicated on the time-plate This restriction only applies MonndashSat 0830-1830 Issue code 301 PCN if max stay exceeded during controlled hours 2 Non-Electric or Plug-In Hybrid vehicles - Unless exemption below applies issue code 231 if the vehicle is not electric or plug-in hybrid
Note electric motorcycle bays are for electric motorcycles only All other vehicles including electric cars to be issued with a code 23 PCN in an electric motorcycle bay
Exemptions
1 Electric or plug-in hybrid vehicle (or electric motorcycle in electric motorcycle bays) parking within max stay
for the bay and actively charging the battery
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 Domestic and office removal vehicles with special permission from Parking Services for as long as necessary whilst actively loadingunloading
4 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications
47 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
6 WCC formal instruction to disregard
7 WCC CCTV car being used in pursuance of statutory powers
Observations
1 If evidence of picking upsetting down passengers and their luggage is observed a maximum of 2 mins is
allowed Driver should be with vehicle
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
3 Commercial vehicles (including long wheel-based vehicles) ndash give 20 mins casual observation If vehicle
still in situ issue after this instant PCN
Private vehicles ndash if evidence of loadingunloading observed give 20 mins casual observation as above
For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place If no evidence of loading activity seen instant PCN and authorise for relocation to nearest paid-for parking place
4 If vehicle is displaying valid HEB badge then 60 minute casual observation should be given before PCN
issued
48 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Disabled Blue Badge Bays ndash ldquoAt Any Timerdquo
PCN Code 22 ldquoRe-parked in the same parking place or zone within one hour of leavingrdquo PCN Code 30 ldquoParked for longer than permittedrdquo PCN Code 40 ldquoParked in a designated disabled personrsquos parking place without displaying a valid disabled personrsquos badge in the prescribed mannerrdquo
Enforcement by Marshal
Instant code 40 PCN if no disabled badge on display Contravening vehicle should be relocated to nearest paid-for
parking place The above also applies to vehicles displaying an expired or obscuredillegible blue disabled badge Where vehicle is displaying an altered badge details should be reported to WCCrsquos fraud investigation contractor as soon as possible Valid badge holders exceeding maximum stay (4 hours Mon-Fri 0830-1830) issue PCN code 30 only
If valid badge holder returns within one hour during the controlled period indicated on the sign and re-parks issue code 22 PCN
Only use lsquoorsquo suffix for blue badge holders not white badge holders Exemptions
1 Displaying valid European blue badge WCC white badge RBKC purple badge City of London red badge Camden green badge or replacement disabled badge or any other valid disabled badge Note 4 hour max stay during controlled hours still applies to badge holders
2 Vehicle is displaying a valid white badge URN 3 If details of white disabled badge unreadable or obscured issue Warning Notice only if a HHCT check
confirms the badge as valid unless valid blue badge also on display
4 If white badge has expired issue Warning Notice only up to one month after expiry Normal code 40 PCN
thereafter unless valid blue badge also on display
5 Vehicle being used for Fire Brigade Ambulance or Police purposes
6 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
49 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
7 WCC formal instruction to disregard
8 WCC CCTV car being used in pursuance of statutory powers or duties
9 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
10 Domestic and office removal vehicles with special permission from Parking Services for as long as necessary whilst actively loadingunloading
Observations
1 Evidence of vehicle loadingunloading observed in which case 20 mins casual observation must be given
before PCN issued For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place Give 20 mins casual observation to commercial vehicles even if no loading activity is seen Long wheel-based vehicles that do not fit into one bay are still permitted to loadunload
2 If evidence of picking upsetting down passengers and their luggage observed allow for a maximum of 2
mins unless this involves a disabled or aged passenger in which case allow as long as necessary If no evidence seen issue an instant PCN and authorise for relocation to nearest paid-for parking place
3 Royal Mail vehicles or couriers deliveringcollecting postal packets Give 20 mins casual observation
50 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Dedicated Disabled Bays ndash ldquoAt Any Timerdquo PCN Code 165 ldquoParked in a permit space or zone without clearly displaying a valid permit (dedicated disabled bay)rdquo
Enforcement by Marshal
The signage at a dedicated disabled bay displays the disabled icon and states lsquoPermit holder D___ onlyrsquo The bay also has lsquopermit holders onlyrsquo marked on the road surface The bay is therefore for the sole use of the vehicle displaying the unique correspondingly numbered lsquoD____rsquo Westminster white disabled badge This restriction applies at all times Issue instant code 165 PCN to any other vehicle including those displaying a blue disabled badge or a white
disabled badge not valid for parking in the bay Contravening vehicle should be relocated to nearest paid-for parking place Note the TMOs give no exemption or concession for general loadingunloading or picking upsetting down
Exemptions
1 Vehicles being used for Fire Brigade Ambulance or Police purposes
2 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
3 WCC formal instruction to disregard
4 Vehicle is displaying the corresponding valid white badge URN
5 If the corresponding white badge has expired issue Warning Notice only up to one month after expiry with
code 165 PCN thereafter
6 If corresponding white badge is obscured or unreadable issue Warning Notice only if a HHCT check
confirms the badge as valid
7 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Royal Mail vehicles or couriers deliveringcollecting postal packets Give 20 minutes casual observation
51 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Hotel Bays ndash ldquoAt Any Timerdquo PCN Code 166 ldquoParked in a permit space or zone without clearly displaying a valid permit (hotel bay)rdquo
Enforcement by Marshal
Only vehicles displaying an appropriate permit that matches the bay signage are able to park in these bays Vehicles parked without an appropriate permit should be issued with a code 166 PCN Relocation upon request
There is no exemption for general loadingunloading or picking upsetting down within the TMOs
Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
3 WCC formal instruction to disregard
4 WCC CCTV car being used in pursuance of statutory powers or duties
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
Observations
1 All vehicles ndash 5 mins observation to enable the permit to be collected from the hotel and displayed
52 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Doctorsrsquo Parking Bays - During Controlled Hours of Bay
PCN Code 16d ldquoParked in a permit space or zone without clearly displaying a valid permit (doctorrsquos bay)rdquo
Enforcement by Marshal
Instant code 16d PCN Contravening vehicles should be relocated to the nearest paid-for parking space at the
request of the surgerypermit holder only no sooner than 30 mins after PCN issue Where an expired Doctorsrsquo Parking permit is displayed issue PCN only Relocate only at specific request of WCC Exemptions
1 Displaying valid doctorsrsquo permit corresponding to the bay number or a valid doctorsrsquo permit URN
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
4 WCC formal instruction to disregard
5 WCC CCTV car being used in pursuance of statutory powers or duties
53 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Ambulance Bays PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo PCN Code 02 ldquoParked or loadingunloading in a restricted street where waiting and loadingunloading restrictions are in forcerdquo
Enforcement by Marshal and CCTV
Instant PCN These informal bays merely exempt ambulances from the parking restrictions which are indicated by SYLsDYLs Enforcement against other vehicles can only be made under contravention codes for the regulations in force (ie code 01 or 02) Yellow lines regulations apply to all other vehicles and usual exemptions to the yellow line restrictions still apply as per pages 8-9 (private vehicles) and 12-13 (commercial vehicles) Outside controlled hours on SYLs controls not active therefore no enforcement Exemptions
1 All Ambulance types
2 London Fire Brigade vehicle displaying Identifier Board
3 Vehicle being used for Fire Brigade Ambulance or Police purposes
4 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
5 WCC formal instruction to disregard
6 WCC CCTV car being used in pursuance of statutory powers or duties
54 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Hospital Parking Bays - During Controlled Hours of Bay
PCN Code 16h ldquoParked in a permit space or zone without clearly displaying a valid permit (hospital bay)rdquo
Enforcement by Marshal
Instant PCN Contravening vehicles should be relocated to the nearest paid-for parking space at the request of WCC Exemptions
1 Displaying valid hospital permit corresponding to the bay number or displaying a valid permit URN
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
4 WCC formal instruction to disregard
5 WCC CCTV car being used in pursuance of statutory powers or duties
55 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Diplomatic Bays ndash ldquoAt Any Timerdquo
PCN Code 41 ldquoStopped in a parking place designated for diplomatic vehiclesrdquo
Enforcement by Marshal
Instant PCN Contravening vehicles should be relocated to the nearest paid-for parking space at the request of the embassy only Exemptions
1 Vehicle has diplomatic VRM
2 Notification has been received from Parking Services that permission has been given for another vehicle to
use the bay (eg for loading or substitute vehicle that does not have diplomatic VRM)
3 Exempted vehicle is parked across dividing lines within a space provided for 2 or more vehicles
4 Vehicle being used for Fire Brigade Ambulance or Police purposes
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
6 WCC formal instruction to disregard
7 WCC CCTV car being used in pursuance of statutory powers or duties
56 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Police Designated Bays PCN Code 42 ldquoParked in a parking place designated for police vehiclesrdquo
Enforcement by Marshal
Duty solicitors and markedunmarked police vehicles only may use these bays Therefore enforcement within these bays should ONLY take place at the request of the nearby police station
Upon request only instant code 42 PCN and relocate to nearest paid-for parking space
Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 WCC formal instruction to disregard
3 WCC CCTV car being used in pursuance of statutory powers or duties
57 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
On-Street Loading Bays (Parking Places) PCN Code 22 ldquoRe-parked in the same parking place or zone within one hour of leavingrdquo PCN Code 232 ldquoParked in a parking place or area not designated for that class of vehicle (goods vehicle loading bays)rdquo PCN Code 25 ldquoParked in a loading place or bay during restricted hours without loadingrdquo PCN Code 30 ldquoParked for longer than permittedrdquo
Enforcement by Marshal
WCC operate both general lsquoLoading Onlyrsquo and lsquoGoods Vehicle Onlyrsquo loading bays The bay may or may not operate a maximum stay If so this will be indicated on the timeplate Vehicles may not park in these bays within the hours stated on the timeplate (some apply at all times) without engaging in loadingunloading activity This must be within the maximum time permitted for this activity if stated on the sign Where restriction advised on the signage vehicles returning within one hour issue code 22 PCN If the bay is a lsquogoods vehicles onlyrsquo loading bay issue code 222 PCN
If vehicle is of a class contrary to that indicated on timeplate (eg lsquogoods vehicles onlyrsquo) issue code 232 PCN and
relocate to the nearest paid-for parking place at the request of WCC Vehicles not observed loadingunloading during controlled hours issue code 25 PCN If the bay is a lsquogoods vehicles onlyrsquo loading bay issue code 252 PCN
Vehicles exceeding max time stated on the timeplate issue code 30 PCN
Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
3 WCC formal instruction to disregard
4 WCC CCTV car being used in pursuance of statutory powers or duties
Observations General lsquoLoading Onlyrsquo bays
1 Private vehicles If loadingunloading is observed give 20 mins casual observation then additional 5 mins
constant If loadingunloading activity still observed repeat process up to the max stay If vehicle still in situ
58 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
at end of max stay driver should be moved onto SYLsDYLs to complete loadingunloading activity If vehicle remains in situ issue code 30 PCN for overstaying regardless of activity within the bay
Commercial Vehicles Give 20 mins casual observation then additional 5 mins constant If
loadingunloading activity still observed repeat process up to the max stay If vehicle still in situ at end of max stay driver should be moved onto SYLsDYLs to complete loadingunloading activity If vehicle remains in situ issue code 30 PCN for overstaying regardless of activity within the bay
lsquoGoods Vehicles Onlyrsquo bays
2 lsquoGoods vehiclersquo defined within TMO as being ldquoa motor vehicle constructed or adapted for use for the
carriage of goods or burden of any description and is not drawing a trailerrdquo Allow 20 mins casual observation for goods vehicles then additional 5 mins constant If loadingunloading activity still observed repeat process up to the max stay If vehicle still in situ at end of max stay driver should be moved onto SYLsDYLs to complete loadingunloading activity If vehicle remains in situ issue code 30 PCN for overstaying regardless of activity within the bay Private vehicles should receive instant code 232 at any
time and be relocated to nearest paid-for parking place at request of WCC
59 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS Liveried or unliveried commercial vehicles (ie vans HGVs lorries etc)
Off-Street Loading Bays (Premises Loading Facilities) PCN Code 61 ldquoA heavy commercial vehicle wholly or partially parked on a footway verge or land between two carriagewaysrdquo PCN Code 62 ldquoParked with one or more wheels on or over a footpath or any part of a road other than a carriagewayrdquo
Enforcement by Marshal and CCTV
Issue code 61 or 62 PCN as appropriate where the vehicle is blocking the whole of the footway preventing safe
passage along the footway by pedestrians If the vehicle is attended and preventing the free flow of traffic the driver should be asked to move the vehicle In the event that the driver refuses then a code 61 or 62 PCN should be issued as appropriate supported by full notes and
photograph 1830-1100 the next day
Allow as long as necessary for loadingunloading the vehicle Give one hour casual observation If no loadingunloading seen give 5 mins constant observation If loadingunloading observed repeat process Every attempt should be made to contact the driver during the constant observation period to determine if activity is taking place or vehicle could be moved If no activity seen and the driver cannot be found issue code 61 or 62 PCN as
appropriate 1100-1830
One hour is allowed for loadingunloading the vehicle The vehicle may not return within one hour Give one hour casual observation If no loadingunloading seen and vehicle unattended issue code 61 or 62 PCN as appropriate Exemptions
1 Driver present and loadingunloading taking place vehicle not blocking the whole of the footway or causing an obstruction in particular the aged pedestrians with pushchairs and disabled members of the public can safely pass
2 WCC formal instruction to disregard
60 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Electric Bus Stands ndash ldquoAt any timerdquo Code 16 ldquoParked in a permit space or zone without clearly displaying a valid permitrdquo Code 22 ldquoReparked in the same parking place or zone within 30 minutes after leavingrdquo Code 23 ldquoParked in a parking place or area not designated for that class of vehiclerdquo Code 30 ldquoParked for longer than permittedrdquo
Enforcement by Marshal
Only electric buses displaying a valid permit may park in these bays Any contravening vehicle should be relocated to nearest paid-for parking place Please note there is no requirement for an electric bus to be charging when parked in these bays Whilst being for electric buses only the bays have a max stay of 2 hours during the hours 900ndashmidnight only Issue instant Code 16 PCN if electric bus is parked without clearly displaying a valid permit Issue instant Code 22 PCN if the bus returns within 30 mins of leaving the bay
Issue instant Code 23 PCN if the bus is not electric-only or is any other vehicle type
Issue instant Code 30 PCN if electric bus exceeds the max stay between 900ndashmidnight only
Note the TMO does not allow general loadingunloading or picking upsetting down
Exemptions
1 Electric bus displaying valid permit
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 WCC formal instruction to disregard
61 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Footway Parking PCN Code 61 ldquoA heavy commercial vehicle wholly or partially parked on a footway verge or land between two carriagewaysrdquo PCN Code 62 ldquoParked with one or more wheels on or over a footpath or any part of a road other than a carriagewayrdquo
Enforcement by Marshal and CCTV
The footway regulation applies at any time Footway is defined as any part of an urban road over which the public
have right of access on foot and can include private land vehicle crossovers and pavement lights etc unless a physical barrier prevents access It does not include private roads The same enforcement applies to vehicle crossovers and pavement lights as it does to pavement parking Whilst footway is generally separated from the carriageway by a raised kerb bollards or barriers some new schemes in WCC comprise of flush surfaces where both the carriageway and footway are level and the kerb line is clearly defined by the use of rectangular paving stones of a different material to that of the carriageway and footway Where there is no footway (eg in Mews) enforcement should be as per restricted street regulations (see pages 8-18) and pedestrian areas should be enforced using code 01 or 02 PCN as appropriate (see pages 19-21)
Instant code 61 or 62 PCN regardless of street narrowness or vehicle type unless exemption below applies Check
back of vehicle to see if driver in attendance and for evidence of loading activity Full notes to be made by the CEO The appropriate PCN code suffix should be used when issuing a code 61 or 62 PCN
Marshals can and should remove the covers from vehicles to take enforcement action Full notes to be made and photographs taken Marshals should always attempt to move vehicles that are loadingunloading onto the carriageway so that the activity may continue Do not issue PCN by CCTV unless it is clear that any concession is being abused Exemptions
1 Notification has been received that special permission has been given by Parking Services or WCC Special Events for the vehicle to park on footway in areas where loadingunloading is prohibited
2 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
3 In the Whitehall Security Zone
4 Vehicles being used for Fire Brigade Ambulance or Police purposes
62 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
5 BOC Cryospeed vehicles delivering to hospitals and specified clinics
6 WCC formal instruction to disregard
7 Under the Greater London Council (General Powers) Act 1974 loadingunloading is permitted whilst parked on the footway only if both the following apply and the vehicle is not parked on the footway adjacent to
where a loading restriction is indicated on the carriageway - (i) The loading or unloading of the vehicle could not have been satisfactorily performed had the vehicle
not been so parked and
(ii) The vehicle was not unattended at any time whilst parked If this is the case as long as is necessary is permitted and Marshals should give 20 mins casual observation (40 mins for HGVs) then additional 5 mins constant observation If loadingunloading observed repeat process If no evidence of loadingunloading after 25 mins (45 mins for HGVs) a code 61 or 62 PCN may
be issued PCN may also be issued if vehicle left unattended at any time during the process
63 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Dropped Footways PCN Code 27 ldquoParked in a special enforcement area adjacent to a footway cycle track or verge lowered to meet the level of the carriagewayrdquo
Enforcement by Marshal
The definition of the contravention under section 86 of the TMA 2004 is as follows ndash (1) In a special enforcement area a vehicle must not be parked on the carriageway adjacent to a footway cycle track or verge where ndash
(a) The footway cycle track or verge has been lowered to meet the level of the carriageway for the purpose of ndash (i) Assisting pedestrians crossing the carriageway (ii) Assisting cyclists entering or leaving the carriageway or (iii) Assisting vehicles entering or leaving the carriageway across the footway cycle track or verge or
(b) The carriageway has for a purpose within Paragraph (a)(i) to (iii) been raised to meet the level of the footway cycle track or verge
However code 27 should only be enforced where the footway has been loweredraised for the purpose of assisting pedestrians crossing the road We will not enforce code 27 where the footway has been loweredraised to assist vehicles to enterleave the road (eg driveways) The dropped footway should therefore have a corresponding dropped footway on the opposite side of the road or a central pedestrian haven Code 27 should only be enforced on stretches of SYL outside of controlled hours (code 01 appropriate during controls) Code 27 should not be enforced on areas of DYLs (code 01 appropriate at all times) and cannot be enforced within designated bays No signage is required Where a dropped footway contravention is occurring instant code 27 PCN Full notes to be made
Exemptions
1 Notification has been received that special permission has been given by Parking Services or WCC Special Events for the vehicle to park
2 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
3 In the Whitehall Security Zone
4 Vehicles being used for Fire Brigade Ambulance or Police purposes
5 WCC formal instruction to disregard
6 Driver prevented from proceeding by circumstances beyond his control or when it is necessary for himher to
wait to avoid an accident
64 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
7 To enable the removal of any obstruction to traffic For as long as necessary but exemption applies only where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere
8 Visible signs of unavoidable breakdown or recovery service vehicle in attendance
9 Collection of waste by or on behalf of the WCC where the presence of the vehicle at the location is essential
and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere
10 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting the free flow of traffic and is parked in compliance with the boardrsquos conditions of use
11 Domestic and office removal vehicles with special permission from Parking Services for as long as
necessary whilst actively loadingunloading
12 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off street area
Observations
1 Evidence of picking upsetting down passengers and their luggage observed Sufficient time must be
allowed for this activity (for as long as necessary) Driver should be with vehicle 2 Evidence of private vehicle loadingunloading observed in which case 20 mins casual observation must be
given before PCN issued For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place Give 20 mins casual observation to commercial vehicles even if no loading activity is seen
Note observations above only apply where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere Maximum time for loading at a dropped footway is 20 mins regardless of whether vehicle is commercial or private
3 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing a PCN
4 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
5 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
65 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Suspended Bays Designated and Specialised Parking Bays (Residentsrsquo Paid-for Parking Shared-Use Car Club Disabled Doctorsrsquo Diplomatic Hospital Electric Motorcycle etc) PCN Code 21 ldquoParked wholly or partly in a suspended bay or spacerdquo
Enforcement by Marshal and CCTV
Instant code 21 PCN and relocate to nearest non-suspended paid-for parking space
Marshal needs to check sign relative to bay for days and times that suspension is in force Suspension reference number and the positionlocation of sign(s) to be recorded Also record location of vehicle relative to house numberbuilding name Includes Post Office Vehicles ndash no exemption applies In motorcycle bays locks to be cut only when absolutely necessary that the motorcycle be moved
Exemptions
1 Suspended residentsrsquo shared-use and paid-for parking bays - 0830-0930 if valid residentsrsquo permit for zone
(or interim permit or permit URN) displayed telephone permit holder on first morning of suspension to advise that they should move their vehicle If permit holder contacted give 20 mins before commencing enforcement action If there is no response issue Warning Notice only for first 2 days relocating to nearest available residentsrsquo bay space in zone if necessary PCN and relocate on day 3 if vehicle still parked in contravention
2 Emergency residentsrsquo bay suspensions ndash where 7 daysrsquo notice is not given follow steps in exemption 1 above and relocate vehicle but do not issue PCN
3 White badge holders in suspended residentsrsquo shared-use and paid-for parking bays ndash Warning Notice only
for first 2 days relocating to nearest available residentsrsquo bay or paid-for parking space if necessary PCN and relocate on day 3 if vehicle still parked in contravention
4 Domesticcommercial removal vehicles carrying out their duties provided the resident or company has booked the suspension for this purpose
5 Special events permit displayed
6 Vehicles being used for Fire Brigade Ambulance or Police purposes
7 WCC formal instruction to disregard
66 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
8 Emergency Car Club suspensions ndash relocate vehicle and do not issue PCN
9 Blue bagged PampD machine where bays temporarily converted for residentsrsquodiplomatdisabled use - notification by suspension contractors of blue bag removal should be passed onto Marshals and no enforcement action on day of blue bag removal If bay is temporarily converted for alternative use no enforcement action to be taken unless there is an accompanying TMO WCC will notify
Observations
1 If loading activity to a nearby site by those who have booked the suspension is observed (purpose of the
suspension is for access and loading purposes) give 20 mins casual observation period to a commercial vehicle If no loading observed on second observation give 5 mins constant observation before issuing PCN
67 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Pedestrian Crossings andor Restricted Area Marked by Zig-Zags PCN Code 99 ldquoStopped on a pedestrian crossing or crossing area marked by zig-zagsrdquo
Enforcement by Marshal and CCTV
Instant code 99 PCN and relocate to the nearest paid-for parking space
Note licensed Hackney Carriages are not permitted to stop on zig-zags to pick upset down passengers even on the
zig-zag area beyond the crossing Exemptions
1 Vehicles being used for Fire Brigade Ambulance or Police purposes
2 Bus is stopping at bus stop on zig-zag area beyond the crossing
3 London Fire Brigade vehicle displaying Identifier Board
4 Vehicle parked on the instruction of a uniformed Police officer
5 Vehicle is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use CCTV Operators check Permits system by searching the VRM to
confirm if the vehicle holds a valid PIB
6 Traffic Signals repair and maintenance crews actively engaged in works
7 Vehicle has stopped to clear an obstruction from the road
8 WCC formal instruction to disregard
68 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Restricted Area Outside Schools ndash ldquoSchool ndash Keep ndash Clearrdquo PCN Code 48 ldquoStopped in a restricted area outside a school a hospital or a fire police or ambulance station when prohibitedrdquo PCN Code 01 (Outside times of restricted area controls) ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
Instant PCN if parked within controlled times during term-time on zig-zag area with the words lsquoSchool-Keep-Clearrsquo and relocate to nearest paid-for parking space
Outside the controlled times the adjacent SYL or DYL restrictions apply (see pages 8-18) Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 WCC formal instruction to disregard
69 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Special Permission Outside SchoolsNurseriesAdventure Playgrounds PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
The permission applies only on SYLs or DYLs during term-time and for the period before and after schoolnursery start and finish time PCN can be issued if vehicle parked for longer than 10 mins or if concession being abused (eg vehicle causing an obstruction such as blocking a driveway or picking upsetting down activity blatantly not taking place) Full notes to be made confirming obstructionabuse Exemptions
1 WCC formal instruction to disregard Observation
1 Give 10 mins observation if vehicle is parked close to schoolnurseryadventure playground displaying that
institutionrsquos concession card without causing an obstruction or if evidence of parentcarer picking upsetting down child is observed
70 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Taxi Ranks PCN Code 45 ldquoStopped on a taxi rankrdquo PCN Code 45w ldquoParked on a taxi rankrdquo
Enforcement by Marshal and CCTV
These ranks are areas of carriageway reserved for use by taxis waiting to pick up passengers and are protected for use by taxis only by virtue of a TMO The rankrsquos signage displays either a lsquono stoppingrsquo or lsquono waitingrsquo roundel dependent on the restriction of the rank in question Observation and enforcement may differ dependent upon whether a particular rank is subject to a lsquono stoppingrsquo or a lsquono waitingrsquo restriction ndash loadingunloading and picking upsetting down by other vehicles (non-taxis) is only permitted in lsquono waitingrsquo ranks Marshal needs to check sign relative to bay for days and times when the bay is for taxis only and whether the bayrsquos restriction is lsquono stoppingrsquo or lsquono waitingrsquo Instant code 45 PCN during controlled hours for lsquono stoppingrsquo ranks unless exemption applies Relocate to nearest
paid-for parking space upon request only Instant code 45w PCN during controlled hours for lsquono waitingrsquo ranks unless exemption applies Relocate to nearest
paid-for parking space upon request only Note Marshals have no power of enforcement against a taxi left unattended in a taxi rank Exemptions For both lsquono stoppingrsquo and lsquono waitingrsquo ranks
1 Metropolitan Police-registered Hackney carriage taxis during the permitted times
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
4 WCC formal instruction to disregard
5 WCC CCTV car being used in pursuance of statutory powers or duties
6 Vehicle belonging to the operator of a taxi driversrsquo shelter adjacent to the rank displaying a valid
dispensation during the shelterrsquos hours of operation
71 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
Observations
For both lsquono stoppingrsquo and lsquono waitingrsquo ranks
1 If vehicle is displaying valid HEB badge then 60 minute casual observation should be given before PCN issued
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation For lsquono waitingrsquo ranks only
3 If evidence of picking upsetting down passengers and their luggage is observed for as long as necessary
Driver should be with vehicle
4 Commercial vehicles (including long wheel-based vehicles) ndash give 20 mins casual observation If vehicle
still in situ after this issue instant PCN
Private vehicles ndash if evidence of loadingunloading observed give 20 mins casual observation as above
For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place If no evidence of loading activity seen instant PCN
72 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Restricted Bus StopsStands PCN Code 47 ldquoStopped on a restricted bus stop or standrdquo
Enforcement by Marshal and CCTV
Bus Stop should be signed lsquoclearway - no stopping at any time except buses or except local buses or permit holders onlyrsquo Bus StopStand should be marked with a cage and have a thick yellow line (bus stop clearway) or DYLs with two kerb markings No parking is permitted on bus stop clearways within the hours shown on the timeplate (which may be lsquoat any timersquo) Issue instant code 47 PCN and relocate to nearest paid-for parking space upon request
Bus stops with white cages and yellow lines running through them are only controlled by the yellow line restrictions and any loading restrictions (see pages 8-18) Exemptions
1 London Transport Buses
2 Vehicles being used for Fire Brigade Ambulance or Police purposes 3 London Transport breakdown and recovery vehicles attending breakdown
4 Cleansing and refuse vehicles undertaking statutory duties
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
6 WCC formal instruction to disregard
Observations
1 Give 2 mins observation to licensed Hackney Carriages to ascertain whether picking upsetting down andor loadingunloading passenger luggage is occurring If so give as long as necessary
2 Royal Mail vehicles collecting postal packets Give 20 mins casual observation
73 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
London Cycle Hire Scheme Bays ndash ldquoAt Any Timerdquo
PCN Code 43 ldquoParked on a cycle docking station parking placerdquo PCN Code 61 ldquoA heavy commercial vehicle wholly or partly parked on a footway verge or land between two carriagewaysrdquo PCN Code 62 ldquoParked with one or more wheels on or over a footpath or any part of a road other than a carriagewayrdquo
Enforcement by Marshal
Should Marshals observe a motor vehicle encroaching fully signed and operational London Cycle Hire Scheme bays the following action should be taken unless exemption applies If the bay is on-street instant code 43 PCN
If the bay is on the footway an instant code 61 or 62 PCN (as appropriate)
Note that vehicles are not permitted to encroach the bays to pick upset down or to loadunload
Exemptions
1 Vehicle being used for Fire Brigade Ambulance and Police purposes
2 Vehicle being used in connection with the maintenance improvement or reconstruction of any length of road
that incorporates the bay
3 Vehicle being used solely for the maintenance or operation of the London Cycle Hire Scheme
74 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MISUSE OF BAYS
Selling Goods from a Parking Place All parking places - within CPZ hours ONLY PCN Code 18 ldquoUsing a vehicle in a parking place in connection with the sale or offering or exposing for sale of goods when prohibitedrdquo
Enforcement by Marshal and CCTV
Offering or exposing goods for sale from within a parking place is not permitted Where this is taking place the driver should be asked to move the vehicle and informed that selling goods in parking places is not permitted If the vehicle remains parked and the activity continues issue code 18 PCN
When unable to issue a PCN because the vehicle has moved on the vehicle registration mark should be reported to the Licensing dept and a statement provided regarding the activities witnessed A likely example is ice cream vans in paid-for parking bays This restriction does not apply to vehicles displaying lsquofor
salersquo signs in the windscreen or to sign-written vehicles Exemption
1 WCC formal instruction to disregard
75 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MISUSE OF BAYS
Not Parked Correctly within the BaySpace All parking places PCN Code 24 ldquoNot parked correctly within the markings of the bay or spacerdquo
Enforcement by Marshal
Vehicles may not park outside the markings of any bay during controlled hours A Warning Notice only should be issued unless the vehicle is-
1 Causing a hazard to other road users 2 Affecting traffic flow or 3 Preventing the use of adjacent spaces
If anyall of 1-3 above are occurring issue instant code 24 PCN with appropriate suffix
Exemptions
1 Vehicle has parked across the dividing lines between a residentsrsquo bay and a paid-for parking bay (P2PPampD)
and has made payment or is displaying a valid payment
2 All vehicle wheels are within the bay markings or touching the bay markings
3 Vehicle appears to have been moved into new position without driverrsquos consent
4 Vehicle protruding onto uncontrolled SYL or other uncontrolled area Note that footway is always controlled
5 Vehicle being used for Fire Brigade Ambulance or Police purposes 6 WCC formal instruction to disregard
7 WCC CCTV car being used in pursuance of statutory powers or duties 8 Other exemption applies ndash see specific bay section
76 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
Emergency Services Vehicles - Fire BrigadeAmbulancePolice All marked Emergency Services vehicles including motorcycles and including private blue light ambulances All locations
Vehicle Type Descriptions ndash
Police - Marked vehicles commonly have lsquopolicersquo written on all sides cross hatchings at the rear in high visibility
colours and flashing lights fixed to the roof of the vehicle They also frequently have stripes on their sides Fire appliance - A vehicle equipped for fire fighting usually a large fire tender carrying an on-board pump to power
fire hoses to shoot water or chemical solutions at high pressure Emergency Ambulance - These are emergency vehicles with patient treatment facilities on board staffed by
paramedics who treat patients on arrival before transfer to hospital for further treatment They are tall vehicles with sufficient space at the rear to carry the injured on trolleys while medication is administered Emergency Ambulances are equipped with a wide range of emergency care equipment and a variety of drugs for medical and traumatic emergencies Private Blue Light Ambulance - These are NHS-contracted patient-transport services that ferry patients tofrom
hospital for routine visits They are unlikely to carry patient treatment facilities on board although some are adapted for this purpose Commonly they are essentially private cars painted in Ambulance and NHS colours
Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes 2 Unmarked Police car displaying log-book on dashboard
Note there are a number of agreed locations with the Metropolitan Police where the above exemptions do not apply and instant PCNs should be issued if Police vehicles are parked in contravention
3 Unmarked Fire Brigade vehicles displaying identifier badge
4 WCC formal instruction to disregard
77 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
Patient-Carrying Ambulances Non-emergency Ambulance vehicle displaying Ambulance Service notice (liveried or non-liveried) Dial a Ride WCC Social Services transport
Yellow Lines with or without loading restrictions and Parking Places
Enforcement by Marshal and CCTV
Observations
1 20 mins observation to be given on SYLsDYLs areas of loading restrictions and in parking places If no
evidence of picking upsetting down patients issue PCN after 20 mins Full notes to be made if no observation given (eg if concession being abused)
78 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
NHS Blood and Transplant Delivery Service Vehicles Various locations where PIB exemption applies
The NHS Blood and Transplant Delivery Service regularly deliver to and from Westminster hospitals and clinics Drivers are to be allowed to deliver for as long as necessary (PIB exemptions to apply) to all delivery points below The vehicles are liveried and have the NHS logo on each side This applies
Great Ormond St Hospital - Great Ormond St amp Lambs Conduit St
HCA Labs - Weymouth Street
King Edwards Hospital - Beaumont Street
London Clinic - Devonshire Place
London Clinic ndash Harley Street
St Marys Hospital - Winsland Street and South Wharf Road
University College Hospital - Whitfield Street
West End Donor Centre - Margaret Street Vehicles are permitted to park on
Paid-for parking bays
Residentsrsquo bays
SYLs and DYLs but the vehicle must not be parked in such a manner as to cause obstruction and where possible avoid parking where loading restrictions are in force
If a PCN is issued clear notes must be made and photos taken to validate the issue Any abuse of the exemption must be reported immediately to Parking Services
79 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
London Transport Buses PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal
Issue instant PCN if bus parked on SYL or DYL unless on authorised bus stand Full notes to be made by Marshal Exemptions
1 Visible signs of unavoidable London Transport Bus breakdown or if recovery service vehicle in attendance
2 WCC formal instruction to disregard
80 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
Sightseeing Tour Buses PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal
Issue instant PCN unless on permit holder only stand and displaying valid permit for that stand Full notes to be made by the Marshal
Exemptions
1 Visible signs of unavoidable Sightseeing Tour Bus breakdown or if recovery service vehicle in attendance
2 WCC formal instruction to disregard
81 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE CANNOT BE MOVED
Vehicle Breakdowns All locations
Enforcement by Marshal and CCTV as appropriate
lsquoBreakdownrsquo constitutes a sudden mechanical loss of ability for the vehicle to function efficiently which is beyond the reasonable control of the motorist It does not include problems incurred as a result of poor maintenance (eg running out of petrol) or neglect (eg leaving the lights on)
Marshals should follow protocols within this document as per bayuse type Issue instant PCN (as appropriate) and make full notes when
A note is left in vehicle stating broken down andor
Vehicle is unattended Exemptions
1 Recovery service vehicle (AARAC etc) actively attending a vehicle breakdown
2 WCC formal instruction to disregard Observations
1 A vehicle parkedstopped in contravention which is attended and where there are obvious signs of
breakdown such as
Large oilfluid leak
Steamsmoke
Driver can show mechanical fault
Damage following crash at location Give 30 mins casual observation to allow for a recovery service vehicle (AARAC etc) to attend When driver in attendance do not issue PCN If no recovery vehicle has arrived after 30 mins issue PCN as per bay typeuse explain how to challenge advising motorist they should provide evidence of breakdown
82 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE CANNOT BE MOVED
Vehicles Involved In Accidents and Abandoned Vehicles All locations
Enforcement by Marshal
Accidents
If vehicle has clearly been involved in a road traffic accident but no emergency services are in attendance and no driver is present then the Abandoned Vehicles Removal Service (AVRS) should be notified If emergency services are already in attendance then no Marshal action is required Abandoned Vehicles
An abandoned vehicle can be defined as
Vehicle with no road tax disc or a road tax disc that has expired by over one month and
Vehicle left on any land in the open air in such circumstances or for such a period that it may be reasonably assumed to be abandoned or if the vehicle had been brought to the piece of land for the purpose of abandonment
Marshal should issue a PCN on the first day a vehicle is seen parked in contravention (as appropriate) and believed to be abandoned The AVRS should be notified On the following day a second PCN should be issued A lsquoSuspected Abandoned Vehiclersquo notice should be placed on the vehicle Full details should be passed to the AVRS as below The AVRS will require the following information
Make and model
Colour
Registration number
Exact location eg outsideopposite number
General condition of vehicle Marshals are also expected to report suspected abandoned vehicles where they are not parked in contravention Vehicles without VRMs should be reported immediately
83 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
WARNING NOTICES AND RELOCATIONS
Warning Notices
Warning Notices will only be issued in specific circumstances for certain contraventions as outlined below When issuing a Warning Notice Marshals must -
Tear off the payment slip at the bottom of the template
Place the Warning Notice in a yellow Warning Notice envelope rather than a blue PCN envelope before fixing to the vehicle
Circumstances When Warning Notices to be Issued
Marshals will mainly be required to issue Warning Notices in the following circumstances for the following contraventions Note for a vehicle to be relocated a Marshal must issue both a Warning Notice and a code 00 PCN otherwise it will not show on the system and relocation details will not transfer to TRACE The code 00 PCN must not be placed on the vehicle
16y ldquoParked in a permit space or zone without clearly displaying a valid permit (obscuredillegible permit)rdquo
In dedicated white badge bays Warning Notice rather than PCN where badge that corresponds to the dedicated bay is obscuredillegible if a HHCT check confirms the badge as valid
16z ldquoParked in a permit space or zone without clearly displaying a valid permit (out of date permit)rdquo
In dedicated white badge bays Warning Notice rather than PCN where expired badge that corresponds to the dedicated bay has expired for up to 1 month Normal PCN thereafter
19y ldquoParked in a residentsrsquo or shared-use parking place or zone either displaying an invalid permit or
voucher or PampD ticket or after the expiry of paid for time (obscuredillegible permit)rdquo Warning Notice rather than PCN for obscuredillegible residents permit or white badge if a HHCT check confirms the permitbadge as valid
19z ldquoParked in a residentsrsquo or shared-use parking place or zone either displaying an invalid permit or
voucher or PampD ticket or after the expiry of paid for time (out of date permit)rdquo Warning Notice rather than PCN for expired annual resident permit where permit expired by 1-14 days or for expired white badge where badge expired up to 1 month Normal PCN thereafter
21r ldquoParked wholly or partly in a suspended bay or space (residentsrsquo bay)rdquo
Warning Notice and relocation rather than PCN for residents permit or white badge for the first 2 days Normal PCN on day 3 Both Warning Notice and code 00 to be issued for relocation
84 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
24rsu ldquoNot parked correctly within the markings of the bay or space (residentsrsquo bayshared-use bayelectronic paymentrdquo)
Warning Notice rather than PCN unless vehicle is preventing another vehicle from using an adjacent space or is causing an obstruction ie is a hazard to or is affecting traffic flow
40y ldquoParked in a designated disabled personrsquos parking place without displaying a valid disabled personrsquos
badge in the prescribed manner (obscuredillegible permit)rdquo
In blue badge bays Warning Notice rather than PCN for obscuredillegible white badge if a HHCT check confirms the badge as valid
40z ldquoParked in a designated disabled personrsquos parking place without displaying a valid disabled personrsquos
badge in the prescribed manner (out of date permit)rdquo In blue badge bays Warning Notice rather than PCN for expired white badge where badge expired up to 1 month Normal PCN thereafter
Marshals should issue one Warning Notice per day where above applies Code 00 relocations may also still be necessary in other circumstances Further ad hoc Warning Notice issue may be required for the introduction of new schemescontrolsenforcement as and when required Enforcement provider to be instructed when this applies Note 24u 40y amp 40z are not genuine codesuffix combinations as per London Councilsrsquo current list but have been
used by WCC for the purpose of Warning Notices only to enable us to convey to the motorist the error they have made These codes must not be used for PCNs
The Warning Notice makes it clear to the recipient that no payment is required but inevitably some motorists will still be confused and may question a Marshal or call the Contact Centre If so the motorist should be assured that no payment or further action on their behalf is required
85 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
WARNING NOTICES AND RELOCATIONS
Relocations
Since 2008 rather than clamping andor removing vehicles parked in contravention we have only relocated contravening vehicles to near-by paid-for bays (contravention dependent) Below outlines the protocols for relocating contravening vehicles following the issue of a PCN These protocols do not apply to situations where we are required to relocate vehicles that are not committing parking contraventions such as on the demands of the Police for the reasons of security Relocation Policy
Relocation should only generally occur in conjunction with the following contravention codes 16 21 23 40 41 42 45 47 48 amp 99
A common sense approach should be taken and all relocation activity should be proportionate (eg relocation may not be appropriate from an otherwise empty rank of bays)
Disabled badge holders should only be relocated if absolutely necessary
Aligned to the above relocation should only be considered in the following circumstances ndash o Where a vehicle is denying a specialist permit holder a space in a specialist bay (PCN codes 16 23 or
40) o Where a vehicle is denying a vehicle a space in a non-permit designated bay (PCN codes 23 41 42
45 or 47) o Where a vehicle is parked on zig-zags (codes 48 or 99) o Where a vehicle is parked in a suspended bay when the suspension is active (code 21) o Where an external request to relocate has been received from the Police from a Utility company
attending emergency works or from WCC Special Events
The table below shows the contraventions where we would consider relocation to be appropriate and the time constraints (if any) that the TMA 2004 places upon vehicle removal
PCN
CODE BASIC SUMMARY OF CONTRAVENTION
TIME CONSTRAINT
16 In permit space with no permit After 30 mins
21 Suspension Instant
23 Vehicle not designated for that parking place After 30 mins
40 Disabled bay Instant
41 Diplomats bay Instant
42 Police bay Instant
45 Taxi rank Instant
47 Bus stop Instant
48 Restricted area outside school Instant
99 Pedestrian crossingzig-zags Instant
any External requests to remove (eg Police special events emergency utility works etc)
Instant
Relocations should only take place when requests are made via the control room The control room must complete a full record of all relocation requests Once the request has come through from the control room the Marshal can then authorise for relocation and the crew proceed to relocate When relocating vehicles will be relocated to a paid-for bay as near to the original location as possible Only residentsrsquo permit holders should be moved to other residentsrsquo bays Other vehicles should only be relocated to residentsrsquo bays or onto yellow lines as an absolute last resort
86 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
A vehicle that has been relocated should not be issued with a further PCN at its new location for the rest of that day If the vehicle remains parked in contravention at its new location when controls recommence the following day a new PCN may then be issued Driver returns
If the driver or the person appearing to be in charge of the vehicle returns before the vehicle has all its wheels on the truck the vehicle should be released but any PCN remains payable Even if the vehicle is on the truck we should still look to release wherever practicable Unmoved vehicles post-relocation
Vehicles are to be left in situ at the new location unless it is necessary to relocate them again due to a suspension or Police request If the vehicle has not moved from the position it has been relocated to a PCN can be issued from the beginning of controlled hours the next day If the vehicle remains parked after this the AVRS procedure should be followed (see page 82)
The above protocols do not affect abandoned vehicles which can still be removed once the required notifications have been given and statutory time limits have been followed Non-contravention relocations
We will continue to receive external requests to removerelocate in certain circumstances such as from the Police for security reasons emergency utility company works WCC Special Events etc The process for necessary relocations where a contravention is not occurring remains the same but in these instances a dummy code 00 PCN will need to be created Relocation may be required without PCN issue when a code 21r Warning Notice is issued (see page 83)Note for a vehicle to be relocated in these circumstances a Marshal must issue both a Warning Notice and a code 00 PCN otherwise it will not show on the system and relocation details will not transfer to TRACE The code 00 PCN must not
be placed on the vehicle
SECTION 3 ndash MOVING TRAFFIC
87 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Camera Enforcement of Moving Traffic Contraventions
The KMECOP for enforcing parking contraventions by CCTV is outlined throughout Section 2 of this document
Directional signs on the carriageway only apply once the sign has been passed The direction is only active in the area behind the sign These are all lsquopositiversquo instruction signs Enforce showing the sign in the footage and the vehicle passing it However it is not necessary for the footage to show the front of the sign
SECTION 3 ndash MOVING TRAFFIC
88 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Box Junctions PCN Code 31 ldquoEntering and stopping in a box junction when prohibitedrdquo
Enforcement by CCTV
Instant code 31 PCN
Evidence must show vehicle approaching entering stopping and leaving the box junction The intention is to penalise motorists for entering the box junction when the exit is not clear and having to stop in the junction as a consequence of this action Preferably the footage should show the vehicle entering the junction or at least show the vehicle moving before stopping behind another stopped vehicle at the blocked exit Footage merely showing a vehicle stopped in a box junction is not considered evidence that the contravention has taken place Exemptions
1 Vehicle may be delayed by oncoming traffic waiting to turn right in which case do not issue
2 Vehicle forced to stop in the junction due to the braking of traffic ahead although the exit was clear at the
time the vehicle entered the box junction
3 Vehicles being used for Fire Brigade Ambulance or Police purposes
SECTION 3 ndash MOVING TRAFFIC
89 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Directional Instructions PCN Code 32 ldquoFailing to drive in the direction shown by the arrow on a blue signrdquo
Enforcement by CCTV
Instant code 32 PCN The appropriate PCN code suffix must be used when issuing a code 32 PCN
Turn left or right signs
Usually found on traffic islands and junctions these are intended to instruct traffic to proceed in the direction indicated by the arrow to prevent entering the path of oncoming traffic These signs are listed under the TSRGD 2002 as diagram 609 Proceed in the direction indicated by the arrow signs
These signs listed under the TSRGD 2002 as diagram 606 Vehicular traffic must proceed in the direction indicated by the arrow only apply to the junctions where they are sited The signs only instruct vehicles not to turn at that junction and to proceed in the direction indicated and do not apply anywhere in the street other than the junction Vehicles may be ticketed for turning at the junction where prohibited but not for performing U-turns within Piccadilly One-way traffic signs
This is the rectangular sign (TSRGD 2002 diagram 652) Contraventions include driving and reversing against the direction indicated
Evidence must show vehicle approaching and passing sign and driving in the wrong direction Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
SECTION 3 ndash MOVING TRAFFIC
90 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Route Restricting Certain Vehicles PCN Code 33 ldquoUsing a route restricted to certain vehiclesrdquo
Enforcement by CCTV
Instant code 33 PCN The appropriate PCN code suffix must be used when issuing a code 33 PCN
Evidence must show vehicle approaching and passing sign without complying with instruction Exemptions
1 Vehicles indicated on sign
2 Vehicle involved in moving an obstruction
3 Vehicle parked on the instruction of a uniformed Police officer
4 Vehicles used in connection with building operations or highway maintenance for work on the restricted route where the presence of the vehicle on the restricted route is essential This includes building
demolition and excavation street maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
5 Local Authority refuse collection vehicles when collecting refuse
6 Roadsweepers when sweeping roads
7 Royal Mail vehicles when delivering or collecting mail
8 Vehicle being used for Fire Brigade Ambulance or Police purposes
9 WCC formal instruction to disregard Oxford Street
Buses taxis and cycles restriction applies from Orchard Street (West) through to Rathbone Place (East) Monday to Saturday 0700ndash1900 Footage must show vehicles at the time they drive past the restriction sign and enter the restricted area PCNs may not be issued unless the vehicle is seen passing the sign
SECTION 3 ndash MOVING TRAFFIC
91 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Prohibited Turns PCN Code 50 ldquoPerforming a prohibited turnrdquo
Enforcement by CCTV
Instant code 50 PCN The appropriate PCN code suffix must be used when issuing a code 50 PCN
Evidence must show vehicle approaching and passing sign and making prohibited turn Note that a 3-point turn can still be defined as a lsquou-turnrsquo Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
SECTION 3 ndash MOVING TRAFFIC
92 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
No Entry PCN Code 51 ldquoFailing to comply with a no entry signrdquo
Enforcement by CCTV
Instant code 51 PCN
Evidence must show vehicle approaching and passing sign without complying with instruction Contravention includes reversing past the sign Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
SECTION 3 ndash MOVING TRAFFIC
93 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Prohibition on Certain Vehicle Types
PCN Code 52 ldquoFailing to comply with a prohibition on certain types of vehiclerdquo
Enforcement by CCTV
Instant code 52 PCN The appropriate PCN code suffix must be used when issuing a code 52 PCN
Evidence must show vehicle approaching and passing sign without complying with instruction Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes 2 WCC formal instruction to disregard
SECTION 3 ndash MOVING TRAFFIC
94 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
75 Tonnes Goods Vehicle Weight Restriction
PCN Code 52g ldquoFailing to comply with a prohibition on certain types of vehicle (goods vehicles exceeding max gross weight indicated)rdquo
Enforcement by CCTV
Instant code 52g PCN The appropriate code 52g PCN codesuffix must be used when issuing a weight restriction
PCN The restriction is for a goods vehicle the maximum gross weight of which exceeds 75 tonnes to proceed past the sign Evidence must show vehicle approaching and passing sign without complying with instruction Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 Vehicles being used for the purposes of exercising any statutory power or duty or performing any statutory
duty therein
3 Vehicle being used for the purposes of gaining access to or leaving any land or premises fronting upon or accessible only from that street
4 Vehicle being used for the removal of any obstruction to traffic in that street the maintenance improvement reconstruction cleaning or lighting of that street the laying erection alteration or repair in or adjacent to that street of any sewer or of any main pipe or apparatus for the supply of gas water or electricity or of any telecommunication system or the placing maintenance or removal of any traffic sign in that street if the vehicle cannot conveniently and lawfully be used for that purpose in any other street
5 WCC formal instruction to disregard
SECTION 3 ndash MOVING TRAFFIC
95 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Pedestrian Zones
PCN Code 53 ldquoFailing to comply with a restriction on vehicles entering a pedestrian zonerdquo
Enforcement by CCTV
Instant code 53 PCN
Evidence must show vehicle approaching and passing sign without complying with instruction Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes 2 WCC formal instruction to disregard
SECTION 4 ndash CHANGES TO PREVIOUS VERSION V18
96 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
WHOLE DOCUMENT
Title of document amended to lsquoKerbside Management amp Enforcement Code of Practice (and abbreviated to KMECOP)
References to Pay by Phone system amended to Pay-to-Park (and abbreviated to P2P)
References to CEOs replaced by Marshals
SECTION 1 - INTRODUCTION
Deletion of reference to Marshal COP as this has now been incorporated into the Operational Manual in para 36
Clarification of the role of the Marshal in para 61
SECTION 2 ndash PARKING
Parking Bays
Paid-For Motorcycle Bays
Addition of exemption 15 re Camden amp RBKC resident permit holders
Warning Notices and Relocations
Relocations
Enhancement of Relocation Policy section
4 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
20 Glossary of Terms
AVRS Abandoned Vehicle Removal Service CCTV Closed Circuit Television CEO Civil Enforcement Officer COP Code of Practice CPZ Controlled Parking Zone DYL Double Yellow Lines KMECOP Kerbside Management amp Enforcement Code of Practice document FOI Freedom of Information HAUC Highways and Utility Committee HHCT Marshalrsquos handheld device HEB Health Emergency Badge PampD Pay and Display PATAS Parking and Traffic Appeals Service PCN Penalty Charge Notice PIB Parking Identifier Board P2P Pay-to-Park RBKC Royal Borough of Kensington and Chelsea SOP Standard Operating Procedures SYL Single Yellow Line TMA 2004 Traffic Management Act 2004 TMO Traffic Management Order TSRGD 2002 Traffic Signs Regulations and General Directions 2002 URN Unique Reference Number VRM Vehicle Registration Mark WCC City of Westminster Council
30 About This Document
31 This document sets down the parking and moving traffic contravention kerbside management
and enforcement protocols in the City of Westminster Parking is covered in section 2 of the document and moving traffic in section 3 It is primarily intended for use by WCCrsquos Marshals a term which also includes camera operators (see section 100) but has been made readily available via WCCrsquos website for the publicrsquos information
32 Through this document WCC seeks to
Deliver a high quality parking service to all road users in a fair and consistent manner in line with our Fair Parking Policy
Ensure there is clarity of the kerbside policies and enforcement requirements for all and
Be a single point in which kerbside and enforcement policy is documented and can be updated
33 Document Format
Each main area of kerbside use and enforcement is covered by a separate section An amendment history is included to track changes to the previous version of this document
34 Temporary or trial changes will not be listed in this document and it generally omits specific or
ad hoc instructions referring to individual streets or locations These will continue to be communicated to the kerbside management provider via formal instruction
35 Illustrations and Photographs in this Document
The illustrations and photographs included in this document are examples used for illustrative purposes only intended to promote ease of use of this document and may not reflect the actual signage or restrictions in place on-street In the case of moving traffic contraventions the contraventions are not limited to the signs illustrated in this document
36 Operational Manual
The information within this document should be used in conjunction with the Operational Manual The KMECOP document specifies the kerbside and enforcement protocols Marshals should employ when enforcing parking and moving traffic contraventions on behalf of WCC whereas the Operational Manual outlines operational procedure and best practice
5 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
40 Freedom of Information (FOI) and Public Access to this Document
41 No information has been withheld from this document under FOI exemptions and we do not
operate separate full and publication versions 42 All requests for hard copies of this document should be treated as an FOI request The public
may make an FOI request online via WCCrsquos website
50 Governance and Version Control
51 Previous Editions
Version Date
V10 May 2004
V11 March 2005
V12 May 2005
V13 August 2005
V14 September 2005
V15 September 2007 (unreleased)
V16 December 2008
V17 December 2011
V171 (corrigendum) December 2013
V18 April 2014
52 Ownership
This document is owned by City of Westminster Parking Services 53 Updates
Ad hoc changes will be communicated to WCCrsquos kerbside management provider via formal instruction The instruction will refer to the section of the document that is being changed The full document will be reissued only when deemed necessary or appropriate by Parking Services
54 Approval Authority
All re-issues must be authorised by the WCC Strategic Director for City Management This copy replaces all previous versions which are now obsolete
60 Definitions
61 Marshals Camera Operators and CEOs
Marshals are fully qualified CEOs as defined in section 76 of the TMA 2004 being persons authorised by or on behalf of WCC to enforce road traffic contraventions The term lsquoMarshalrsquo is used to reflect their additional ambassadorial role However as they are still fundamentally CEOs they are still referred to as such on statutory documents Camera operators are also fully qualified CEOs
62 Waiting Parking and Stopping
Parking contraventions are contraventions of the relevant TMOs As described in the Road Traffic Regulation Act 1984 parking and waiting are synonymous Waiting consists of stopping a vehicle where restrictions apply and can be described as occurring where the vehicle has been permitted to remain at rest
63 Where drivers are not present Marshals are not required to locate the driver Finding and
advising a driver to move the vehicle is not practical and is in no way necessary prior to the issue of a PCN 64 LoadingUnloading
This activity needs to be visible and the process (ie the deliverycollection and the obtaining of any necessary signature etc) needs to be continuous in order to satisfy the concessions for loading and unloading This document details where loadingunloading is and is not permitted and where so for how long
65 Private vehicles are only afforded loadingunloading concessions when goods are being
loadedunloaded that are too heavy or bulky to be carried from a legal parking place The
6 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
vehicle must therefore be parked at the particular location as a matter of necessity rather than mere convenience This stipulation does not apply to commercial vehicles
66 Picking UpDropping Off of Passengers
The definition of picking upsetting down is stopping at the kerbside in order to allow a passengerpassengers to board or alight the vehicle and to loadunload their luggage In such cases the vehicle should generally not be left unattended This document details where picking upsetting down is and is not permitted and if so for how long
70 Exemptions to this KMECOP
71 Exemptions and observations listed in this document do not apply
If it appears to the Marshal that the vehicle is not being used in accordance with the exemption or concession which is being relied upon For example an observation period should not be given to a commercial vehicle parked on a yellow line if it is evident that the crew are having lunch in a nearby cafeacute etc
Where vehicles are known to use the maximum observation times under these protocols and then move the vehicle only to immediately re-park in contravention Instant PCNs may be issued upon the vehicle parking in contravention for the second time
72 If a Marshal feels a particular concession or exemption is being abused they may override or
disregard the protocols detailed in this document when enforcing parking or moving traffic regulations on behalf of WCC If doing so however full notes and an explanation must be recorded
73 Problem Areas ndash Arrangements to Lift KMECOP Requirements
Where vehicles are known to park in contravention at a given location or locations on a regular or continuous basis that location and the appropriate VRM(s) will be briefed to Marshals and may be subject to immediate enforcement without observation
74 Bases will be requested to provide details over a 2 week period where documented evidence
(eg other PCNs Marshal notes) shows that continuous non-compliance is taking place The notes and evidence provided will then be produced in the case of challenge or appeal against the PCNs subsequently issued
75 Extension to Controlled Hours
Warning Notices should be issued for 2 weeks during the extension period Normal enforcement should be carried out during previous core controlled hours Note this does not apply to locations converted from SYL to DYLs
76 Introduction of New Restrictions
Where brand new restrictions are introduced Warning Notices only should be issued for the first 2 weeks of controls This may not occur however where existing restrictions are merely being enforced by new or different enforcement methods
77 Moving On and lsquoAppropriate Actionrsquo
Attended vehicles parked in contravention should only be moved on or be subjected to lsquosoftrsquo enforcement if this is considered to be the appropriate action However a Marshal is under no obligation to ask a motorist to move on before beginning PCN issue
80 PCN Types
81 Three different types of PCN are issued by WCC
Regulation 9 on-street PCNs which are either fixed to the vehicle or handed to the person appearing to be in charge of it by a Marshal
Regulation 10 Vehicle Drive Away PCNs which are issued where a motorist drives away whilst the Marshal is in the process of issuing the PCN and
Regulation 10 CCTV parking PCNs where a parking contravention is observed remotely by a CCTV camera operator
82 Regulation 10 PCNs are issued by post
7 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
90 Marshals
91 Marshals are fundamentally CEOs with an enhanced ambassadorial role the main objective of
which is to establish positive working relationships with motorists and premises The Marshalrsquos role therefore is to provide guidance to motorists advising where they can legally park and service However Marshals can still issue a PCN and therefore follow the protocols outlined in this document
100 Parking Enforcement by CCTV
101 CCTV Enforcement and CCTV Cars
For parking contraventions enforced by camera unless stated the same exemptions and observations apply as to enforcement by on-street Marshal The requirement to move vehicles on where the driver is present does not apply to CCTV or CCTV car enforcement Section 2 of this document highlights which parts apply to both Marshal and camera enforcement and which parts refer to Marshal enforcement only
102 In most instances camera operators are instructed to observe footage for 121 seconds before
issuing a PCN This is to give parking enforcement by camera uniformity with on-street enforcement as the process of a Marshal issuing a PCN obviously takes a certain amount of time
103 CCTV COP
The information within this document should be used in conjunction with WCCrsquos Corporate CCTV COP and SOP The KMECOP document specifies the kerbside management and enforcement protocols Marshals should employ when enforcing parking and moving traffic contraventions by CCTV whereas the CCTV COP outlines best practice and the CCTV SOP outlines operational procedures
110 Marshal Activities
111 As well as carrying out parking enforcement Marshals carry out the following supplementary
activities
Aiding directing and marshalling motorists
Identification and reporting of incorrect missing contradictory vandalised and unauthorised street furniture This includes signs lines and faulty machines
Checking of parking suspensions
Identification and reporting of unauthorised suspensions
Identification and reporting of unlicensed skips
Identification and reporting of untaxed vehicles
Identification and reporting of abandoned vehicles
Identification and reporting of technology failure (for example Marshalrsquos inability to access the Pay-to-Park system)
Identification and reporting of suspected permit or badge fraud and abuse
Reporting of negative interaction with a member of the public resulting in assistance from supervision andor the Police
Reporting of an event andor incident which has the potential to bring the WCC into disrepute or negatively impacts the publicrsquos perception of WCC
Identification and reporting of problematic locations or hotspots within the City
Low-level highways reporting
Collation of reports requested by other service partners (eg Metropolitan Police Service)
8 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Private Vehicles Private cars estate vehicles non-liveried solo motorcycles
Waiting Restrictions Apply Loading Restrictions Do Not Apply PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
Instant code 01 PCN unless exemption below applies
Exemptions
1 Any vehicle - do not issue for the first and last 3 mins of controlled hours on SYLs 2 Notification has been received from Parking Services that special permission has been given to loadunload
for as long as necessary at a particular location
3 Vehicle is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use CCTV Operators check Permits system by searching the VRM to
confirm whether the vehicle holds a valid PIB
4 Vehicle is identified as having a valid WCC-issued SYLDYL dispensation
5 Vehicle is in the Whitehall Security Zone
6 Domestic and office removal vehicles for as long as necessary whilst actively loading unloading
7 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
8 Gate or barrier to premises which the vehicle needs access to is being opened or closed and there is no
other practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off-street area
9 Visible signs of unavoidable vehicle breakdown or if a recovery service vehicle in attendance
10 Vehicle being used for Fire Brigade Ambulance or Police purposes
9 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
11 London Fire Brigade Vehicle displaying Identifier Board
12 The main funeral or wedding vehicle as well as 2 other family vehicles in the funeral or wedding cortege All other vehicles must park legally
13 WCC formal instruction to disregard
Observations
1 There is evidence of loadingunloading bulky or heavy items For private loading activity the goods must be
too heavy or bulky to be carried from a legal parking place Take logging then give a minimum of 20 mins casual observation 0830-1100 - If loading still taking place after 20 mins give further 20 mins casual observation If no
loading observed after 20 mins give 5 mins constant observation before issuing PCN if loading is not observed during this period If loading is seen repeat procedure 1100-1830 - If vehicle still in situ after 20 mins issue PCN Multi-drops that may take longer than 20 mins
are permitted as long as the vehicle is moved in the process A fresh 20 minute casual observation should be given if vehicle moved
Note the TMO allows continuous loading activity for as long as necessary before 1100 but 20 mins max from 1100 to 1830
2 Evidence of picking upsetting down passengers and their luggage observed Sufficient time must be
allowed for this activity (for as long as necessary) Driver should be with vehicle
3 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
4 Vehicle is displaying an exemption board which allows vehicles to wait for 10 mins outside a named hotel
as agreed by WCC while picking upsetting down passengers
5 Give 5 mins constant observation to vehicles displaying a valid disabled badge to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
6 Vehicles displaying a valid residentsrsquo permit for the same zone (or interim permit or URN) to be given 5 mins
constant observation on a SYL If no loadingunloading activity observed after this time PCN should be issued If concession blatantly being abused PCN can be issued without 5 mins observation but full notes must be made
7 Vehicle displaying hospital car service identifier whilst parked in close proximity to hospitalclinic give 20
mins casual observation to allow for picking upsetting down passenger(s) andor patient(s) If no activity seen after 20 mins issue instant PCN Record hospitalclinic name
10 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Private Vehicles Private cars estate vehicles non-liveried solo motorcycles
LoadingUnloading Outside of CPZ hours - Night-Time Enforcement Waiting Restrictions may apply Loading Restrictions Do Not Apply PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
SYLs ndash All vehicles
SYLs not active therefore no enforcement unless timeplate extends hours in which case enforcement is identical to DYLs below for the duration of the extended period However no PCNs to be issued for the first and last 3 mins of extended period DYLs ndash1830-0830
Where there is evidence of loadingunloading bulky or heavy items take logging then give 20 mins casual observation If loading still taking place after 20 mins give further 20 mins casual observation If no loading observed after 20 mins give 5 mins constant observation and if loading still not observed during this period issue code 01
PCN If loading is seen repeat procedure Loadingunloading is permitted for as long as necessary For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place Exemptions and observations as per pages 8-9
11 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Private Vehicles Private cars estate vehicles non-liveried solo motorcycles
Double Parking Waiting Restrictions May Apply Loading Restrictions Do Not Apply PCN Code 26 ldquoParked in a special enforcement area more than 50cm from the edge of the carriageway and not within a designated parking placerdquo
Enforcement by Marshal and CCTV
Instant code 26 PCN unless exemption below applies
If loadingunloading activity is being carried out the driver should be asked to move to the kerbside where this is available and appropriate Note for double parking to be occurring the vehicle must be parked more than 50cm away from bothall kerbsedges of carriageway Exemptions
1 Wide streets in C zone Do not enforce outside CPZ hours unless vehicle is preventing free flow of traffic Full notes and photograph required
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 WCC formal instruction to disregard
Observations
1 If evidence of loadingunloading heavy bulky items seen and no other kerbside parking place available for vehicle nearby ndash
0830-1100 - give 20 mins casual observation If loading still taking place after 20 mins give further 20
mins casual observation If no loading observed after first 20 mins give 5 mins constant observation before issuing PCN if no further loading observed
1100-1830 - same applies but if vehicle still in situ after first 20 mins issue PCN
2 If evidence of picking upsetting down passengers seen allow as long as is necessary If no evidence seen
issue instant PCN 3 Give 5 mins constant observation to vehicles displaying a valid disabled badge to ascertain whether picking
upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
12 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles Liveried or unliveried commercial vehicles (ie vans HGVs lorries etc) Royal Mail vehicles liveried solo
motorcycles
Waiting Restrictions Apply Loading Restrictions Do Not Apply
PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
Instant code 01 PCN only if evidence of concession being abused ie driver in cafeacute etc Full notes to be made by
Marshal Do not issue PCN by CCTV unless it is clear that any concession is being abused Exemptions
1 Any vehicle - do not issue for the first and last 3 mins of controlled hours on SYLs 2 Notification has been received from Parking Services that special permission has been given to loadunload
post-1100 as operation cannot be completed within 20 min allowance
3 Vehicle is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use CCTV Operators check Permits system by searching the VRM to
confirm if the vehicle holds a valid PIB
4 Vehicle is identified as having a valid WCC-issued SYLDYL dispensation
5 Cleansing and refuse vehicles collecting rubbish from the side of the road (Note this applies to both WCC
and commercial refuse company vehicles)
6 Domestic and office removal vehicles for as long as necessary whilst actively loading unloading
7 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
8 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other
practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off-street area
13 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
9 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
10 Vehicle is in the Whitehall Security Zone
11 WCC formal instruction to disregard
12 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 0830ndash1100 - Give 20 mins casual observation then additional 5 mins constant observation If
loadingunloading is observed repeat process up to 1100 If no evidence of loadingunloading after 25 mins a PCN may be issued HGVs only give 40 mins casual observation then additional 5 mins constant observation If loading
unloading is observed repeat process up to 1100 If no evidence of loadingunloading after 45 mins a PCN may be issued 1100-1830
Casual observation for 20 mins and if vehicle is still in situ a PCN may be issued Multi-drops that may take longer than 20 mins are permitted as long as the vehicle is moved in the process A fresh 20 minute casual observation should be given if vehicle moved The back of vehicle should be checked to see if driver in attendance and for evidence of loadingunloading activity and a photograph of the back of the vehicle (or side of the vehicle where loadingunloading takes place) taken at time of issue Full notes to be made by Marshal HGVs only give 40 mins casual observation A PCN may be issued if vehicle still in situ after this period
1830ndash0830 on DYLs - As per 0830ndash1100 above
Note the TMO allows continuous loading activity for as long as necessary before 1100 but 20 mins max from 1100 to 1830 There is no restriction on the nature of goods for commercial loading activity HGVs are vehicles over 35 tonnes in weight The additional observation should only be given to those vehicles displaying the HGV operator disc They may also have chevrons at the rear although if present these only indicate vehicles that are over 75 tonnes
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation 3 BT vehicles loadingunloading Give 20 mins casual observation except outside exchange where 5 mins
constant observation should be given
4 Evidence of delivering mail or postal packets by couriers in which case 20 mins should be allowed before issuing a PCN Apply observations as per observation 1 above
5 Give 2 mins observation to licensed Hackney Carriages to ascertain whether loadingunloading andor picking upsetting down
6 Hospital Car Service vehicle displaying hospital car service identifier parked in close proximity to
hospitalclinic give 20 mins casual observation to allow for picking upsetting down passenger(s) andor patient(s) If no activity seen after 20 mins issue instant PCN Record hospitalclinic name
7 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual
observation As long as necessary should be given up to 1100 with 40 mins max thereafter CCTV camera operators should not issue PCNs to cash deliverycollection vehicles unless concession clearly being abused
8 Prisoner Transport vehicles in vicinity of Police station or Magistrates court ndash give 20 mins casual observation
14 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles Liveried or unliveried commercial vehicles (ie vans HGVs lorries etc) Royal Mail vehicles liveried solo
motorcycles
LoadingUnloading Outside of CPZ hours - Night-Time Enforcement Waiting Restrictions May Apply Loading Restrictions Do Not Apply PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
Do not issue PCN by CCTV unless it is clear that concessions are being abused SYLs ndash All vehicles
SYL controls not active therefore no enforcement unless timeplate extends hours in which case enforcement is identical to DYLs below for the duration of the extended period Unlimited loadingunloading activity is permitted However no PCNs to be issued for the first or last 3 mins of extended period DYLs ndash between 1830-0830
Give 20 mins casual observation then additional 5 mins constant observation If loadingunloading observed repeat process If no evidence of loadingunloading after 25 mins a PCN may be issued Multi-drops that may take longer than 20 mins are permitted as long as the vehicle is moved in the process A fresh 20 minute casual observation should be given if vehicle moved Unlimited loadingunloading activity is permitted The back of vehicle should be checked to see if driver in attendance and for evidence of loading activity Full notes to be made by Marshal HGVs only give 40 mins casual observation then additional 5 mins constant observation If no evidence of
loadingunloading after 45 mins a PCN may be issued There is no restriction on the nature of goods for commercial loading activity Exemptions and observations as per pages 12-13
15 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles Liveried or unliveried commercial vehicles (ie vans HGVs lorries etc) Royal Mail vehicles liveried solo
motorcycles
Double Parking Waiting Restrictions May Apply Loading Restrictions Do Not Apply PCN Code 26 ldquoParked in a special enforcement area more than 50cm from the edge of the carriageway and not within a designated parking placerdquo
Enforcement by Marshal and CCTV
Do not issue PCN by CCTV unless it is clear that any concession is being abused Note for double parking to be occurring the vehicle must be parked more than 50cm away from bothall kerbsedges
of the carriageway Do not issue code 26 PCNs in narrow streets but revert to waiting and loading restrictions as per pages 12-13 Exemptions
1 Cleansing and refuse vehicles collecting rubbish from the side of the road (Note this applies to both WCC and commercial refuse company vehicles)
2 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
3 WCC formal instruction to disregard
4 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
Observations
1 0830-1100 - give 20 mins casual observation If loading still taking place after 20 mins give further 20 mins
casual observation If no loading observed after first 20 mins give 5 mins constant observation before issuing PCN if no further loading observed HGVs only give 40 mins casual observation then additional 5 mins constant observation If no evidence of
loadingunloading after 45 mins a PCN may be issued
1100-1830 - same applies but if vehicle still in situ after first 20 mins issue PCN
16 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
HGVs only give 40 mins casual observation A PCN may be issued if vehicle still in situ after this period
2 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual
observation if no appropriate kerbside space available
17 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles HGVs over 25 tonnes or 5 tonnes laden weight buses of more than 8 seats excluding the driver
Overnight Waiting Ban Hours Midnight-0800 and 1830-Midnight Everyday
PCN Code 55 ldquoA commercial vehicle parked in a restricted street in contravention of the Overnight Waiting Banrdquo PCN code applies to any designation
Enforcement by Marshal and CCTV
Do not issue PCN by CCTV unless it is clear that any concession is being abused Check back of vehicle to see if vehicle attended before commencing enforcement Full notes to be made by Marshal There must be a repeater plate at both ends of the street and on turnarounds at junctions that turn into the street This is so the vehicle would have driven past the signed restriction
Exemptions
1 WCC formal instruction to disregard
2 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance Observations
1 Coachesbuses are allowed to remain parked until midnight in designated coach bays PCNs can be issued after this time once 10 mins casual observation has been given Coach defined as a vehicle containing more than 8 seats exclusive of the driver (ie 9 plus the driver) so if in doubt as to whether coach or mini-bus Marshal should count the number of passenger seats Coaches are now classed as lsquobusesrsquo
2 40 mins casual observation period should be given to HGVs followed by an additional 5 mins constant
observation to establish if the vehicle is in the process of loadingunloading If no evidence of loading activity then observed issue instant PCN If loading observed repeat the process This does not apply to coachesbuses
18 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles Coaches Buses
Waiting Restrictions Apply Loading Restrictions Do Not Apply PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
Do not issue PCN by CCTV unless it is clear that any concession is being abused
Coach defined as a vehicle containing more than 8 seats exclusive of the driver (ie 9 plus the driver) Coaches are now classed as lsquobusesrsquo
Exemptions
1 WCC formal instruction to disregard
2 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance Observations
1 10 mins casual observation If evidence of picking upsetting down passengers and their luggage is then observed give as long as is necessary to complete the process If no activity is seen after 10 mins observation then issue instant PCN
19 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES
Pedestrian Zones PCN Code 01 ldquoParked in a restricted street during prescribed hoursldquo PCN Code 02 ldquoldquoParked or loadingunloading in a restricted street where waiting and loadingunloading restrictions are in forcerdquo
Enforcement by Marshal and CCTV
The pedestrian zone signage will show the times when vehicular access to the zone is permitted During these times either normal SYL or loading ban restrictions apply (the latter where lsquono loadingrsquo signs are present) even though the zone will have no yellow line markings or kerb marks Unless exemption below applies any contravention within the zone should be issued with a code 01 or code 02 PCN (as appropriate) and not a code 62
Outside of the hours access is permitted an instant code 01 or code 02 PCN should be issued as appropriate unless
exemption below applies For commercial vehicles during hours access is permitted instant PCN only if evidence of concession being abused Do not issue PCN by CCTV to commercial vehicles unless it is clear that any concession is being abused Exemptions
1 Notification has been received from Parking Services that special permission has been given to loadunload for as long as necessary at a particular location or outside of zone access times
2 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company and is parked in compliance with the boardrsquos conditions of use CCTV Operators check
Permits system by searching the VRM to confirm if the vehicle holds a valid PIB
3 Vehicle is identified as having a valid WCC-issued SYL dispensation specifically given for a loading ban location
4 Cleansing and refuse vehicles collecting rubbish (Note this applies to WCC and commercial refuse company vehicles)
5 Domestic and office removal vehicles for as long as necessary whilst actively loadingunloading Special permission required from Parking Services if a loading ban is in place
6 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
20 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
7 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
8 Vehicle being used for Fire Brigade Ambulance or Police purposes
9 London Fire Brigade Vehicle displaying Identifier Board
10 WCC formal instruction to disregard
11 During times when access is permitted gate or barrier to premises which the vehicle needs access to is
being opened or closed and there is no other practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off-street area
12 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 During times when access is permitted and no loading ban is in place - There is evidence of private
vehicles loadingunloading bulky or heavy items Take logging then give a minimum of 20 mins casual
observation If loading still taking place after 20 mins give further 20 mins casual observation up until end of permitted access time If no loading observed after 20 mins give 5 mins constant observation before issuing PCN if loading not observed during this period If loading is seen repeat procedure As long as necessary should be given during permitted times
2 During times when access is permitted and no loading ban is in place give 20 mins casual observation to commercial vehicles then additional 5 mins constant observation If loadingunloading is observed repeat
process up until end of permitted access time If no evidence of loadingunloading after 25 mins a PCN may be issued As long as is necessary should be given during permitted times There is no restriction on the nature of goods for commercial loading activity HGVs only give 40 mins casual observation then additional 5 mins constant observation If loading
unloading is observed repeat process up until end of permitted access time If no evidence of loadingunloading after 45 mins a PCN may be issued
HGVs are vehicles over 35 tonnes in weight The additional observation should only be given to those vehicles displaying the HGV operator disc They may also have chevrons at the rear although if present these only indicate vehicles that are over 75 tonnes
3 During times when access is permitted - Evidence of picking upsetting down passengers and their luggage observed Sufficient time must be allowed for this activity (for as long as necessary) Driver should be with vehicle
4 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
5 During times when access is permitted and no loading ban is in place - Evidence of delivering mail or postal packets by couriers in which case 20 mins should be allowed before issuing a PCN Apply observations as per observation 2 for commercial vehicles above
6 BT vehicles loadingunloading Give 20 mins casual observation except outside exchange where 5 mins constant observation should be given
7 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
8 During times when access is permitted - Give 5 mins constant observation to vehicles displaying a valid
disabled badge to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
9 During times when access is permitted and no loading ban is in place - Vehicles displaying a valid residentsrsquo permit for the same zone (or interim permit or URN) to be given 5 mins constant observation before issue of PCN If no loadingunloading activity observed after this time PCN should be issued If concession blatantly being abused PCN can be issued without 5 mins observation but full notes must be made
21 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
10 Give 2 mins observation to licensed Hackney Carriages to ascertain whether loadingunloading andor picking upsetting down
11 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual
observation
22 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES
Waiting and Loading Restrictions Apply
PCN Code 02 ldquoParked or loadingunloading in a restricted street where waiting and loadingunloading restrictions are in forcerdquo
Enforcement by Marshal and CCTV
Instant PCN unless exemptions below apply Note at designated locations lsquoat any timersquo loading restriction signs are not required Exemptions
1 Notification has been received from Parking Services that special permission has been given to loadunload at a particular location
2 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by
a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use CCTV Operators check Permits system by searching the VRM to confirm if
the vehicle holds a valid PIB
3 Vehicle is identified as having a valid WCC-issued SYLDYL dispensation specifically given for a loading ban location
4 Cleansing and refuse vehicles collecting rubbish from the side of the road (Note this applies to WCC and
commercial refuse company vehicles)
5 Vehicle is in the Whitehall Security Zone 6 Vehicles used for Fire Brigade Ambulance or Police purposes
7 Domestic and office removal vehicles with special permission from Parking Services whilst actively loading
unloading for as long as necessary
8 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
9 Gate or barrier to premises which the vehicle needs access to is being opened or closed and there is no
other practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off-street area
10 Visible signs of unavoidable breakdown or recovery service vehicle in attendance
23 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
11 WCC formal instruction to disregard
12 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Evidence of picking upsetting down passengers and their luggage observed Sufficient time must be
allowed for this activity (for as long as necessary) Driver should be with vehicle
2 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
3 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual observation PCNs should not be issued by CCTV to cash deliverycollection vehicles unless concession clearly being abused
4 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation 5 Give 5 mins constant observation to vehicles displaying a valid disabled badge to ascertain whether picking
upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
6 Clinical or Hazardous Waste collection vehicles actively involved in the collection of clinical or hazardous
waste to be given 20 mins casual observation
7 Give 2 mins observation to licensed Hackney Carriages to ascertain whether loadingunloading andor picking upsetting down
24 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Residentsrsquo Bays PCN Code 12 ldquoParked in a residentsrsquo or shared-use parking place or zone without either clearly displaying a valid permit or voucher or pay and display ticket issued for that place or without payment of the parking chargerdquo PCN Code 19 ldquoParked in a residentsrsquo or shared-use parking place or zone either displaying an invalid permit or voucher or pay and display ticket or after the expiry of paid for timerdquo
Enforcement by Marshal
Instant code 12 PCN if vehicle displaying no visible residentsrsquo permit (code 12r) or if vehicle relying on a PampD ticket (code 12t) or other payment (code 12r) unless exemption below applies
Instant code 19 PCN If vehicle displaying an invalid residentsrsquo permit wrong zone (code 19w) incorrect VRM (code 19x) or expired permit (code 19z) unless exemption below applies
When instructed to take enforcement action as a result of a residentsrsquo permit being altered the vehicle can be issued with an instant code 12r PCN Details of this action must be confirmed with WCCrsquos permit investigation contractor at
the earliest opportunity
Exemptions
1 Vehicle is displaying any of the following valid permits ndash
Residentsrsquo permit for the appropriate zone (note a motorcycle residentsrsquo permit will be a lsquovirtualrsquoelectronic permit)
Permit URN
lsquoInterimrsquo residentsrsquo permit
WCC white disabled badge (note in a Car Club vehicle the VRM on the badge will not match that of the vehicle)
Official All Zones permit
Business or Teachersrsquo permit in sub-zone C2
Residentsrsquo visitorsrsquo (Brent) or business permit or white disabled badge equivalent (RBKC Purple Camden Green or substitute badge City of London Red) for a neighbouring borough on a reciprocal street where agreement applies and as denoted on the sign This does not apply in Queenrsquos Gate
2 All vehicles ndash do not issue for the first and last 3 mins of controls This does not apply to residentsrsquo bays that
are enforced at all times For non-24 hour controls this means -
0830 ndash 1830 controls
0830 0831 0832 ndash do not issue 0833 ndash 1826 ndash valid PCN 1827 1828 1829 ndash do not issue 1830 onwards ndash controls have ended 0830 ndash 2030 controls
0830 0831 0832 ndash do not issue
25 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
0833 ndash 2026 ndash valid PCN 2027 2028 2029 ndash do not issue 2030 onwards ndash controls have ended 0830 ndash 2200 controls
0830 0831 0832 ndash do not issue 0833 ndash 2156 ndash valid PCN 2157 2158 2159 ndash do not issue 2200 onwards ndash controls have ended
3 If vehicle is displaying an expired annual residentsrsquo permit for zone take following action
Permit expired by 1-14 days ndash Warning Notice
Permit expired by 15 days-1 month ndash Instant code 19z PCN
Permit expired by 1 month plus - Instant code 12r PCN
4 The residentsrsquo permit or White Disabled Badge is obscured in which case a Warning Notice only should be
issued if a HHCT check confirms the permitbadge as valid
5 If vehicle is displaying expired white badge take following action
Badge expired by 1 day-1 month ndash Warning Notice
Badge expired by 1 month plus ndash Instant code 12r PCN
6 Notification has been received from the Parking Services that special permission has been given to
loadunload at particular location
7 Vehicle displaying valid Trades Permit Note a Trades permit issued by a neighbouring borough is acceptable on a reciprocal street
8 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by
a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
9 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and
commercial refuse company vehicles
10 Domestic and office removal vehicles for as long as necessary whilst actively loadingunloading
11 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
12 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other
practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off street area
13 Vehicles used for Fire Brigade Ambulance or Police purposes
14 H zone residentsrsquo permit allows permit concessions in zones A and D
15 If vehicle is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings)
issue Warning Notice unless vehicle is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24 PCN
16 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
17 WCC formal instruction to disregard
18 WCC CCTV car being used in pursuance of statutory powers or duties
26 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
Observations
1 If evidence of picking upsetting down passengers and their luggage is observed a maximum of 2 mins is
allowed Driver should be with vehicle
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
3 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing PCN
4 Commercial vehicles (including long wheel-based vehicles) ndash give 20 mins casual observation If vehicle
still in situ issue instant PCN
Private vehicles ndash if evidence of loadingunloading observed give 20 mins casual observation as above
For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place If no evidence of loading activity seen instant PCN
Note maximum time for loading in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private If max time exceeded issue code 12r PCN
5 If vehicle is displaying valid HEB badge then 60 minute casual observation should be given before PCN
issued
6 Give 5 mins constant observation to vehicles displaying a valid blue disabled badge (any issuing authority) to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
7 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual observation As long as necessary should be given up to 1100 with 40 mins max thereafter
27 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Shared-Use Bays - Residentsrsquo Permits Pay and Display and Pay-to-Park PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 12 ldquoParked in a residentsrsquo or shared-use parking place or zone without either clearly displaying a valid permit or voucher or pay and display ticket issued for that place or without payment of the parking chargerdquo PCN Code 19 ldquoParked in a residentsrsquo or shared-use parking place or zone either displaying an invalid permit or voucher or pay and display ticket or after the expiry of paid for timerdquo
Enforcement by Marshal
Shared-use bays enable residentsrsquo permit holders and visitors to use the same parking bay Residentsrsquo permit holders displaying a valid permit for that zone can park in these bays at any time whereas visitors must pay to park during the hours controls apply Some shared-use bays are only available to visitors at certain times during the day as indicated by the signage (eg 10am-4pm) Marshals will need to check for various payment methods at shared-use bays ndash residentsrsquo permits Pay-to-Park PampD and Parking Card payments are all valid If no residentsrsquo permit is on display prior to issue give 5 mins constant observation and confirm on the Pay-to-Park system that no further payment by phone has been made This 5 mins observation period is to enable the motorist to make payment upon parking Record location number where vehicle is parked in Notes field on HHCT When confirming whether a vehicle has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked Where drivers have paid to park it is acceptable for them to move to another shared-use or paid-for parking bay within the same zone using the same payment until it expires but not to another zone even if the tariff is identical
28 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PCN Scenarios ndash
PampD Ticket Pay-to-Park Parking Card Residentsrsquo Permit = PCN Code
Pa
ym
en
t
none none none none 12s
at least 3 mins expiry
none none none 19s
none at least 3
mins expiry none none 19s
none none at least 3
mins expiry none 19s
none none Card incorrectly
scratched none 19s
none none none expired 19z
none none none wrong VRM 19x
none none none wrong zone 19w
Issue code 12s PCN after 5 mins constant observation if vehicle displaying no visible method of payment (no permit
no Parking Card no payment by phone or no PampD ticket or a PampD ticket from a different Borough) unless an exemption applies Issue instant code 19s PCN in the following circumstances unless an exemption applies ndash
1 Vehicle parked with a payment which has expired by at least 3 mins 2 Vehicle displaying a wrongly dated PampD ticket 3 Vehicle displaying PampD ticket or Parking Card face down obscured blank or incomplete Do not issue if
PampD ticket or Parking Card is upside down but details can be read - check ticketCard for validity 4 Vehicle displaying an incorrectly scratched Parking Card 5 Motorist is attempting to rely on a Pay-to-Park or PampD payment made in another zone 6 Vehicle is displaying a receipt of payment rather than a PampD ticket 1-6 above assumes no other valid method of payment has been used
Instant code 19 PCN If vehicle displaying an invalid residentsrsquo permit wrong zone (code 19w) incorrect VRM (code 19x) or expired permit (code 19z) unless exemption below applies
If note left by motorist indicating PampD not working or their creditdebit card not registering Marshal should report possible fault check for payment by other method and if none issue instant code 12s PCN Full notes to be recorded
When instructed to take enforcement action as a result of a residentsrsquo permit being altered the vehicle can be issued with an instant code 12s PCN Details of this action must be confirmed with WCCrsquos permit investigation contractor at
the earliest opportunity Exemptions
1 All vehicles ndash do not issue for the first and last 3 mins of controlled hours This means -
0830 ndash 1830 controls
0830 0831 0832 ndash do not issue 0833 ndash 1826 ndash valid PCN 1827 1828 1829 ndash do not issue 1830 onwards ndash controls have ended 0830 ndash 1330 Saturday controls (where applicable)
0830 0831 0832 ndash do not issue 0833 ndash 1326 ndash valid PCN 1327 1328 1329 ndash do not issue 1330 onwards ndash controls have ended
29 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
2 Vehicle is displaying any of the following valid items ndash
PampD ticket
Parking Card
Residentsrsquo permit for the appropriate zone (inc lsquovirtualrsquoelectronic motorcycle residentrsquo permit)
Permit URN
lsquoInterimrsquo residentsrsquo permit
WCC white disabled badge (note in a Car Club vehicle the VRM on the badge will not match that of the vehicle)
Official All Zones permit
Business or Teachersrsquo permit in sub-zone C2
Residentsrsquo visitorsrsquo (Brent) or business permit or white disabled badge equivalent (RBKC purple Camden green City of London red) for a neighbouring borough on a reciprocal street where agreement applies and as denoted on the sign This does not apply in Queenrsquos Gate
3 Motorist has made a valid payment by phone 4 If vehicle is displaying an expired annual residentsrsquo permit for zone take following action -
Permit expired by 1-14 days ndash Warning Notice
Permit expired by 15 days-1 month ndash Instant code 19s PCN
Permit expired by 1 month plus - Instant code 12s PCN
This assumes no valid PampD ticket Parking Card or white disabled badge is on display or no payment by phone has been made
5 The residentsrsquo parking permit or white disabled badge is obscured in which case a Warning Notice only
should be issued if a HHCT check confirms the permitbadge as valid
6 If vehicle is displaying expired white badge take following action
Badge expired by 1 day-1 month ndash Warning Notice
Badge expired by 1 month plus ndash Instant code 12s PCN
7 A PampD ticket purchased from the same zone is acceptable In Lincolnrsquos Inn Fields only this includes tickets purchased from Camden In Queens Gate and Exhibition Road this includes tickets purchased from RBKC
8 If PampD machine shows Marshalrsquos ldquoOut of Orderrdquo notice vehicle exempt for max stay calculated from the time
the machine is returned to service Vehicle must be moved unless other valid method of payment used or can rely on an exemption Code 08 (ldquoParked at an out of order meter during controlled hoursrdquo) is not to be used on shared-use bays Unless the above applies motorists should either use an alternative payment method or move the vehicle This is explained at the bay
9 Notification has been received from Parking Services that special permission has been given to loadunload
at particular location
10 Vehicle displaying valid Trades Permit Note a Trades permit issued by a neighbouring borough is acceptable on a reciprocal street
11 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by
a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
12 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and
commercial refuse company vehicles
13 Domestic and office removal vehicles for as long as necessary whilst actively loadingunloading
14 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
30 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
15 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other
practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off street area
16 Vehicle being used for Fire Brigade Ambulance or Police purposes
17 If vehicle overhanging bay markings (2 wheels or more are outside of the bay and not touching the bay
markings) issue Warning Notice unless vehicle is causing an obstruction to other road users ie is a hazard is affecting traffic flow or is preventing the use of adjacent space(s) in which case issue instant code 24 PCN
18 H zone residentsrsquo permit allows permit concessions in zones A and D
19 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
20 WCC formal instruction to disregard
21 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 If evidence of picking upsetting down passengers and their luggage is observed a maximum of 2 mins is
allowed Driver should be with vehicle
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
3 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing PCN
4 Commercial vehicles (including long wheel-based vehicles) ndash give 20 mins casual observation If vehicle
still in situ issue instant PCN For all commercial vehicles except long wheel-based vehicles the 20 mins exemption can be used before or after payment has been made to extend the loadingunloading period If PCN is issued for vehicle exceeding the 20 mins period this must be evidenced through Marshal observations and notes
Private vehicles ndash if evidence of loadingunloading observed give 20 mins casual observation as above If
no evidence of loading activity seen instant PCN Note maximum time in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private If max time exceeded issue code 12s PCN
5 Vehicle is displaying valid blue badge and payment to park has expired by less than 63 mins
6 Vehicle is a WCC Car Club vehicle and payment to park has expired by less than 63 mins This applies if
either Zipcar Reader Zipcar badge or WCC Car Club badge are on display
7 If vehicle is displaying valid HEB badge then 60 minute casual observation should be given before PCN issued
8 Give 5 mins constant observation to vehicles displaying a valid blue disabled badge (any issuing authority) to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
9 Electric vehicles and plug-in hybrids can park free of charge up to the max stay allowed 2 loggings required
Marshals should ascertain vehicle status via tax disc and vehicle make and model type
10 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual observation
31 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Paid-For Parking Bays (Pay and Display and Pay-to-Park Bays and Pay-to-Park Only Bays) PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 30 ldquoParked for longer than permittedrdquo
Enforcement by Marshal
Marshals will need to check for various payment methods at these bays ndash Pay-to-Park PampD and Parking Card payments are all valid Marshals should allow any valid method of payment (Pay-to-Park PampD ticket or Parking Card) in a paid-for parking bay regardless of specific bay designation Prior to issue give 5 mins constant observation and confirm on the Pay-to-Park system that no payment by phone has been made This 5 mins observation period is to enable the motorist to make payment upon parking Record location number where vehicle is parked in Notes field on HHCT A PCN may be issued once payment has expired by 3 mins As the motorist can subsequently top up their payment at any time there is no requirement to give a second 5 mins observation Where drivers have paid to park it is acceptable for them to move to another paid-for parking bay within the same zone using the same payment until it expires but not to another zone even if the tariff is identical If the motorist is attempting to rely on a Pay-to-Park or PampD payment made in another zone a code 11 PCN should
be issued PCN Scenarios ndash
PampD Ticket Pay-to-Park Parking Card = PCN Code
Pa
ym
en
t
none none none
11u (in P2P only bay)
11 (in P2PPampD bay)
at least 3 mins expiry
none none 05
none at least 3
mins expiry none 05
none none at least 3
mins expiry 05
none none Card incorrectly
scratched
11u (in P2P only bay)
11 (in P2PPampD bay)
32 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
If note left by motorist indicating PampD not working or card not registering report possible fault check for payment by other method and if none issue instant code 11 or 11u PCN as appropriate Full notes to be recorded
Where a vehicle is displaying a receipt of payment rather than a PampD ticket this is insufficient (PCN code 11 or 11u)
If vehicle is displaying an obscured PampD ticket or Parking Card or if ticketCard is face down issue instant code 11 or 11u PCN if no payment has been made by other method Do not issue if ticketCard is upside down only and
details can be read ndash check ticketCard for validity When confirming whether a vehicle has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked Note shared-use (residentsrsquopaid-for) bays are enforced by codes 12 and 19 (see pages 27-30) Exemptions
1 All vehicles ndash do not issue a PCN during the first and last 3 mins of controlled hours This means ndash
0830 ndash 1830 controls
0830 0831 0832 ndash do not issue 0833 ndash 1826 ndash valid PCN 1827 1828 1829 ndash do not issue 1830 onwards ndash controls have ended 0830 ndash 1330 Saturday controls (where applicable)
0830 0831 0832 ndash do not issue 0833 ndash 1326 ndash valid PCN 1327 1328 1329 ndash do not issue 1330 onwards ndash controls have ended
2 Vehicles showing the following valid permits can park free of charge 0830-0930 and 1730-1830 Where
controls on Saturday end at 1330 concession applies 0830-0930 and 1230-1330
Residentsrsquo permit for the zone (including lsquovirtualrsquoelectronic motorcycle residentsrsquo permit)
Official All Zones permit
Permit URN
lsquoInterimrsquo residentsrsquo permit
Business or Teachersrsquo permit in sub-zone C2
Residentsrsquo or business permit for a neighbouring borough on a reciprocal street
Where valid permit displayed PCN should not be issued until 0933 or from 1727 Where controls end at 1330 on a Saturday PCN should not be issued until 0933 or from 1227
0830 ndash 1830 controls
0830 ndash 0930 ndash first hour permit exemption applies 0930 0931 0932 ndash do not issue 0933 ndash 1726 ndash valid PCN 1727 1728 1729 ndash do not issue 1730 ndash 1830 ndash last hour permit exemption applies 1830 onwards ndash controls have ended 0830 ndash 1330 Saturday controls (where applicable)
0830 ndash 0930 ndash first hour permit exemption applies 0930 0931 0932 ndash do not issue 0933 ndash 1226 ndash valid PCN 1227 1228 1229 ndash do not issue 1230-1330 ndash last hour permit exemption applies 1330 onwards ndash controls have ended
3 A PampD ticket purchased from the same zone is acceptable In Lincolnrsquos Inn Fields only this includes tickets purchased from Camden In Queens Gate and Exhibition Road this includes tickets purchased from RBKC
33 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
4 If PampD machine shows Marshalrsquos ldquoOut of Orderrdquo notice vehicle exempt for max stay calculated from the time
the machine is returned to service Vehicle should be moved unless other method of payment used or can rely on an exemption Code 08 (ldquoParked at an out of order meter during controlled hoursrdquo) is not to be used on paid-for parking bays Unless the above applies motorists should either use an alternative payment method or move the vehicle This is explained at the bay
5 Vehicle is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued
by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
6 Vehicle is displaying valid WCC white disabled badge Note in a Car Club vehicle the VRM on the badge
will not match that of the vehicle
7 Vehicle is displaying a valid Trades permit Note a Trades permit issued by a neighbouring borough is acceptable on a reciprocal street
8 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and commercial refuse company vehicles
9 Domestic and office removal vehicles for as long as necessary whilst actively loadingunloading
10 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
11 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other
practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off-street area
12 Vehicles being used for Fire Brigade Ambulance or Police purposes
13 If vehicle is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings) issue Warning Notice unless vehicle is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24 PCN
14 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
15 WCC formal instruction to disregard
16 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Evidence of private vehicle loadingunloading observed in which case 20 mins casual observation must be
given before PCN issued
Give 20 mins casual observation to commercial vehicles even if no loading activity is seen Long wheel-
based vehicles that do not fit into one bay are still permitted to loadunload For all commercial vehicles except long wheel-based vehicles the 20 mins exemption can be used before or after payment has been made to extend the loadingunloading period If PCN is issued for vehicle exceeding the 20 mins period this must be evidenced through Marshal observations and notes
Note maximum time for loading in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private If max time exceeded issue code 11 or 11u PCN (as appropriate)
2 Evidence of picking upsetting down passengers and their luggage observed A maximum of 2 mins is
allowed Driver should be with vehicle
34 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
3 Vehicle is displaying valid blue badge and payment to park has expired by less than 63 mins
4 Vehicle is a WCC Car Club vehicle and payment to park has expired by less than 63 mins This applies if
either Zipcar Reader Zipcar badge or WCC Car Club badge are on display
5 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
6 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
7 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing a PCN
8 Give 5 mins constant observation to vehicles displaying a valid blue disabled badge to ascertain whether
picking upsetting down is occurring Issue instant PCN after this period if none seen and no payment madedisplayed If activity observed allow as long as necessary
9 Electric vehicles and plug-in hybrids can park free of charge up to the max stay allowed Marshals should
ascertain vehicle status via tax disc and vehicle make and model type If also displaying a residentsrsquo permit the max stay is additional to the hour concession at the startend of controlled hours
10 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual observation
35 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Paid-For Motorcycle Bays PCN Code 11g ldquoParked without payment of the parking charge (motorcycle bay)rdquo PCN Code 23g ldquoParked in a parking place or area not designated for that class of vehicle (motorcycle bay)rdquo PCN Code 24 ldquoNot parked correctly within the markings of the bay or spacerdquo
Enforcement by Marshal
Bay Regulations
Zones A B C D H ndash Bays for motorcycles only at all times
Zones E F G ndash Bays for motorcycles only 0700-1900 Mon-Sat Non-motorcycle vehicles can use the bays outside of these hours
Motorcycle defined as a lsquopowered 2 wheelerrsquo or by a tax class of lsquobicyclersquo Motorcycle bay payment does not entitle a motorcycle to use any other bay type (eg normal Pay-to-Park bay PampD bay etc) Motorcycles are permitted to move freely from one motorcycle bay to another in any zone as long as a valid payment to park for that day has been made Marshals can and should remove the covers from vehicles to take enforcement action Full notes to be made and photographs taken Motorcycle Enforcement Unless exemption below applies code 11g PCN to be issued after 5 mins observation if no valid motorcycle payment
is showing on the HHCT When confirming whether a motorcycle has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked Code 24 (no suffix) Warning Notice rather than full PCN unless motorcycle is preventing another vehicle from using
an adjacent space or is causing an obstruction ie is a hazard to other road users or is affecting traffic flow Other Vehicle (non-motorcycle) Enforcement Unless exemption below applies instant code 23g PCN to be issued to any non-motorcycle vehicle parked within the
bay during the hours the bay is controlled for motorcycle use only (at all times in zones A B C D and H and 0700-1900 Mon-Sat in zones E F and G) Vehicle to be authorised for relocation Relocation can occur from 30 minutes after the issue of the PCN Note loadingunloading by non-motorcycle vehicles is not permitted
36 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
Exemptions
1 Motorcycle with valid payment - note all motorcycle permits (daily weekly monthly quarterly yearly) are lsquovirtualrsquo electronic permits Nothing physical will be on display
2 No PCN to be issued to motorcycles for the first or last 3 minutes of controls when payment is required (CPZ
hours)
0830 ndash 1830
0830 0831 0832 ndash do not issue 0833 ndash 1826 ndash valid PCN 1827 1828 1829 ndash do not issue 1830 onwards ndash payment controls have ended 0830 ndash 1330 Saturday (where applicable)
0830 0831 0832 ndash do not issue 0833 ndash 1326 ndash valid PCN 1327 1328 1329 ndash do not issue 1330 onwards ndash payment controls have ended
3 No PCN to be issued to non-motorcycle vehicles parked in E F and G zones for first and last 3 minutes of
controls when bays are controlled for motorcycles only (ie no PCN until 0703 or from 1857) Other zones are for motorcycles only at all times so this exemption will not apply
0700 ndash 1900 controls
0700 0701 0702 ndash do not issue 0703 ndash 1856 ndash valid PCN 1857 1858 1859 ndash do not issue 1700 onwards ndash controls have ended
4 Electric motorcycles that have registered to use the scheme and have been issued with a yearly permit Note this will be indicated on the HHCT nothing physical will be on display Marshals should check that the motorcycle is indeed an electric motorcycle by checking that tax disc quotes a tax class of lsquoElectric Vehiclersquo If the motorcycle cannot be identified as an electric vehicle issue a code 11g PCN after 5 mins observation
and make comprehensive notes
5 Motorcycle displaying valid WCC white disabled badge
6 Motorcycles with a valid residentsrsquo permit are entitled to park in any motorcycle bay city-wide Note residentsrsquo permits for motorcycles are lsquovirtualrsquo electronic permits Nothing physical will be on display
7 Vehicle (any) is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board
issued by a utility company as long as the vehicle is not affecting the flow of traffic and is parked in compliance with the boardrsquos conditions of use
8 Vehicles (any) used in connection with building operations or highway maintenance in or adjacent to street
where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation
street maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
9 Vehicles (any) being used for Police Fire Brigade or Ambulance purposes
10 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and
commercial refuse company vehicles
11 Domestic and office removal vehicles with special permission from Parking Services for as long as necessary whilst actively loadingunloading
12 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
37 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
13 WCC formal instruction to disregard
14 WCC CCTV car being used in pursuance of statutory powers or duties
15 Motorcycles with a valid Camden or RBKC residentsrsquo permit are entitled to park in WCC motorcycle bays in
respective boundary streets where reciprocal agreements apply Observations
1 Evidence of motorcycle loadingunloading observed in which case 20 minutes casual observation should be
given before PCN issue Does not apply to non-motorcycle vehicles which are not permitted to loadunload
from paid-for motorcycle bays
2 Evidence of delivering mail or postal packets etc by motorcycle couriers in which case 20 minutes should be allowed before issuing a PCN
3 Any Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
4 Evidence of picking upsetting down passengers and their luggage observed (any vehicle) A maximum of 2
minutes is allowed and the driver should remain with the vehicle Exception to this is if picking upsetting down involves a disabled or aged person where as long as necessary should be given
5 Give 5 minutes constant observation to any vehicle displaying a valid disabled badge to ascertain whether
picking upsetting down is occurring Issue instant PCN after this if none seen If activity observed allow as long as necessary
6 Vehicle (any) is displaying a valid and correctly completed HEB badge Keep under casual observation for
60 minutes before issuing a PCN
38 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Split-Use Bays PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 25 ldquoParked in a loading place or bay during restricted hours without loadingrdquo PCN Code 45 ldquoStopped in a taxi rankrdquo PCN Code 45w ldquoParked in a taxi rankrdquo
Enforcement by Marshal and CCTV (as appropriate for restriction type)
These bays are split-use so their use differs depending on the time of the day andor the day of the week Signage at each bay advises what use is permitted and when The bays are generally a combination of ndash
Pay-to-Park bays during stated hours of control
Taxi ranks during specified hours
Loading bays during specified hours
1 Enforcement during Pay-to-Park hours of control
Enforcement exemptions and observations during these times are as per a standard paid-for parking bay (see pages 31-34) 2 Enforcement during taxi rank hours of control
Enforcement exemptions and observations during these times are as per a standard taxi rank (see pages 70-71) All vehicles ndash do not issue a PCN during the first and last 3 minutes of taxi rank controls
3 Enforcement during loading bay hours of control
Enforcement exemptions and observations during these times are as per a standard on-street loading bay (see pages 57-58) All vehicles ndash do not issue a PCN during the first and last 3 minutes of loading bay controls
39 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Taxi-Only Pay-to-Park Bays PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 23 ldquoParked in a parking place or area not designated for that class of vehiclerdquo
Enforcement by Marshal
These bays are for hackney carriages only during hours of control Taxi Enforcement
Unless exemption below applies prior to issue give 5 mins constant observation and confirm on the Pay-to-Park system that no further payment by phone has been made If no payment shown after this period issue code 11 PCN
If payment expired by 3 mins or more issue code 05 PCN
Where taxis have paid by phone to park it is acceptable for them to move to another taxi Pay-to-Park bay within the same zone using the same payment but not to another zone (as tariffs vary) If the taxi is relying on a Pay-to-Park payment made in another zone a code 11 PCN should be issued
When confirming whether a taxi has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked Other Vehicle (non-taxi) Enforcement Unless exemption below applies during controlled hours instant code 23 PCN to any non-taxi vehicle parked within
the bay Vehicle to be authorised for relocation Relocation can occur from 30 minutes after the issue of the PCN Exemptions
1 Taxis ndash do not issue PCN during the first and last 3 mins of controlled hours
2 Taxis ndash a correctly scratched and displayed Parking Card is acceptable
3 Vehicle (any) is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
4 Taxi is displaying valid WCC white disabled badge
5 Vehicle (any) is displaying a valid Trades permit
6 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and commercial refuse company vehicles
40 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
7 Domestic and office removal vehicles with special permission from Parking Services for as long as necessary whilst actively loadingunloading
8 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
9 Vehicles being used for Fire Brigade Ambulance or Police purposes
10 If Taxi is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings)
issue Warning Notice unless taxi is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24 PCN
11 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
12 WCC formal instruction to disregard
13 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Evidence of private vehicle (any) loadingunloading observed in which case 20 mins casual observation
must be given before PCN issued For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place
Give 20 mins casual observation to commercial vehicles (any) even if no loading activity is seen Long
wheel-based vehicles that do not fit into one bay are still permitted to loadunload
Note Maximum time for loading in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private
2 Evidence of picking upsetting down passengers and their luggage observed (any vehicle) A maximum of 2
mins is allowed Driver should be with vehicle
3 Taxi is displaying valid blue badge and payment to park has expired by less than 63 mins
4 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
5 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
6 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing a PCN
7 Give 5 mins constant observation to vehicles (any) displaying a valid blue disabled badge to ascertain
whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
41 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Coach-Only Pay-to-Park Bays PCN Code 05c ldquoParked after the expiry of paid for time (buses only)rdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 23c ldquoParked in a parking place or area not designated for that class of vehicle (buses only)rdquo
Enforcement by Marshal
These bays are for coaches only 0800-midnight Coach defined as a vehicle containing more than 8 seats (ie 9) exclusive of the driver and are now classed as lsquobusesrsquo
1 Coach Enforcement
Prior to issue give 5 mins constant observation and confirm on the Pay-to-Park system that no payment by phone has been made If no payment shown after this period issue code 11 PCN
If payment has expired by 3 mins or more issue code 05c PCN
Parking Cards may be used as an alternative to Pay-to-Park If obscured or face down and details cannot be read issue instant code 11 PCN
Where coaches have paid by phone to park it is acceptable for them to move to another coach Pay-to-Park bay within the same zone using the same payment but not to another zone (as tariffs vary) If the coach is relying on a Pay-to-Park payment made in another zone a code 11 PCN should be issued
When confirming whether a vehicle has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked 2 Other Vehicle (non-coach) Enforcement During hours of control instant code 23c PCN to any non-coach vehicle parked within the bay unless exemption
below applies Vehicle to be authorised for relocation and can occur from 30 minutes after the issue of the PCN Exemptions
1 Coaches ndash do not issue a PCN during the first and last 3 mins of controlled hours
2 Vehicle (any) is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
3 Vehicle (any) is displaying a valid Trades permit
42 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
4 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and commercial refuse company vehicles
5 Domestic and office removal vehicles with special permission from Parking Services for as long as
necessary whilst actively loadingunloading
6 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
7 Vehicles being used for Fire Brigade Ambulance or Police purposes
8 If coach is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings)
issue Warning Notice unless vehicle is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24 PCN
9 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
10 WCC formal instruction to disregard
11 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Evidence of private vehicle (any) loadingunloading observed in which case 20 mins casual observation
must be given before PCN issued For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place
Give 20 mins casual observation to commercial vehicles (any) even if no loading activity is seen
Note Maximum time for loading in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private
2 Evidence of picking upsetting down passengers and their luggage observed (any vehicle) A maximum of 2
mins is allowed Driver should be with vehicle
3 Vehicle (any) displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
4 Royal Mail vehicles or couriers deliveringcollecting postal packets Give 20 mins casual observation
5 Give 5 mins constant observation to vehicles (any) displaying a valid disabled badge to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
6 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual
observation
43 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
Parking Bays
Market Tradersrsquo Bays PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 16q ldquoParked in a permit space or zone without clearly displaying a valid permit (market tradersrsquo bay)rdquo PCN Code 24q ldquoNot parked correctly within the markings of the bay or space (market tradersrsquo bay)rdquo
Enforcement by Marshal
During controlled hours the bays are for market traders only who display the appropriate permit Those displaying a permitURN must still then pay to park (Pay-to-Park or Parking Card) Payment is based on whole hours and not on minutes Marshals will need to check for payment at these bays and whether a valid permit is displayed A market trader permit must be displayed to validate use of the bay There are no exemptions for non-market traderrsquos vehicles loadingunloading or picking upsetting down 1 Vehicles clearly displaying a Market Tradersrsquo permit - Where a valid market trader permit is displayed but no payment is evident issue code 11 PCN Prior to issue give 5
mins constant observation and confirm that no payment by phone has been made Record location number where vehicle is parked in Notes field on HHCT Issue instant code 05 if a valid permit is displayed but where payment has expired by at least 3 mins
Issue instant code 16q PCN where an invalid obscured or expired Market Traderrsquos Permit is displayed regardless of
whether payment has been made Relocate only at specific request of WCC
If market trader vehicle is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings) issue Warning Notice unless vehicle is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24q PCN (regardless of
whether a payment has been made or whether a valid permitURN is displayed)
44 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
2 All Other Vehicles ndash Issue instant code 16q if vehicle parked with no permit (regardless of whether payment made) Relocate only at
specific request of Marshal or WCC Exemptions
1 All vehicles ndash do not issue for first and last 3 mins of controlled hours
2 Valid market tradersrsquo permit or a valid URN corresponding to the bays displayed and valid payment is
evident
3 Vehicles being used for Fire Brigade Ambulance or Police purposes
4 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
5 WCC formal instruction to disregard
6 Vehicle undertaking statutory utility work 7 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
8 If vehicle displaying an expired market tradersrsquo permit (and payment has been made) ndash
1-14 days ndash Warning Notice
15 days+ - Instant code 16q PCN
9 WCC CCTV car being used in pursuance of statutory powers or duties
45 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Car Club Permit Holders Only Bays ndash ldquoAt Any Timerdquo PCN Code 16e ldquoParked in a permit space or zone without clearly displaying a valid permit (car club bay)rdquo PCN Code 24e ldquoNot parked correctly within the markings of the bay or space (car club bay)rdquo
Enforcement by Marshal
Car Club vehicles must be collected from and re-parked in their own bay which bears the appropriate identifier number Each individual vehicle may not park in an alternative Car Club bay Elsewhere Car Club vehicles may park in paid-for bays if an appropriate payment to park is made Marshals will need to check that the vehicle is a Car Club vehicle registered for the bay in which the vehicle is parked This will be indicated in one of two ways -
1 Car Club registration will be indicated on the Pay-to-Park system 2 The Car Club operator will provide a badge which will be displayed in the windscreen
Whether or not a badge is displayed in the windscreen confirm on the Pay-to-Park system that the vehicle is registered as a Car Club vehicle at the bay in which it is parked Instant code 16e PCN if vehicle not registered at the Car Club bay andor if vehicle is registered at a different Car
Club bay Vehicle should be authorised for relocation Note no picking upsetting down or loadingunloading is allowed in Car Club bays Exemptions
1 Vehicle is registered as Car Club vehicle for the bay and displaying the appropriate Car Club badge
2 Notification has been received from Parking Services that permission has been given for another vehicle to
use the bay (eg for loading or substitute vehicle that is not Car Club vehicle)
3 Exempted vehicle is parked across dividing lines within a space provided for 2 or more vehicles
4 Vehicle being used for Fire Brigade Ambulance or Police purposes
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
6 WCC formal instruction to disregard
7 WCC CCTV car being used in pursuance of statutory powers or duties
46 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Electric Vehicle Charging Bays ndash ldquoAt Any Timerdquo PCN Code 14 ldquoParked in an electric vehiclesrsquo charging place during restricted hours without chargingrdquo PCN Code 231 ldquoParked in a parking place or area not designated for that class of vehicle (electric vehicles bay)rdquo PCN Code 301 ldquoParked for longer than permitted (electric vehicles bay)rdquo
Enforcement by Marshal
Only electric and plug-in hybrid vehicles may park in these bays (or electric-only motorcycles in electric motorcycle bays) Marshals can check the status of vehicle via the tax disc or the make and model type Electric and plug-in hybrid vehicles must be charging their batteries ndash the charging point light will be green when actively charging and
blue when the vehicle is fully charged 1 Electric or Plug-In Hybrid vehicles - Issue code 14 PCN if electric or plug-in hybrid vehicle is parked but not charging Electric or plug-in hybrid vehicles
are only allowed to stay for the max stay for the bay which is indicated on the time-plate This restriction only applies MonndashSat 0830-1830 Issue code 301 PCN if max stay exceeded during controlled hours 2 Non-Electric or Plug-In Hybrid vehicles - Unless exemption below applies issue code 231 if the vehicle is not electric or plug-in hybrid
Note electric motorcycle bays are for electric motorcycles only All other vehicles including electric cars to be issued with a code 23 PCN in an electric motorcycle bay
Exemptions
1 Electric or plug-in hybrid vehicle (or electric motorcycle in electric motorcycle bays) parking within max stay
for the bay and actively charging the battery
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 Domestic and office removal vehicles with special permission from Parking Services for as long as necessary whilst actively loadingunloading
4 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications
47 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
6 WCC formal instruction to disregard
7 WCC CCTV car being used in pursuance of statutory powers
Observations
1 If evidence of picking upsetting down passengers and their luggage is observed a maximum of 2 mins is
allowed Driver should be with vehicle
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
3 Commercial vehicles (including long wheel-based vehicles) ndash give 20 mins casual observation If vehicle
still in situ issue after this instant PCN
Private vehicles ndash if evidence of loadingunloading observed give 20 mins casual observation as above
For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place If no evidence of loading activity seen instant PCN and authorise for relocation to nearest paid-for parking place
4 If vehicle is displaying valid HEB badge then 60 minute casual observation should be given before PCN
issued
48 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Disabled Blue Badge Bays ndash ldquoAt Any Timerdquo
PCN Code 22 ldquoRe-parked in the same parking place or zone within one hour of leavingrdquo PCN Code 30 ldquoParked for longer than permittedrdquo PCN Code 40 ldquoParked in a designated disabled personrsquos parking place without displaying a valid disabled personrsquos badge in the prescribed mannerrdquo
Enforcement by Marshal
Instant code 40 PCN if no disabled badge on display Contravening vehicle should be relocated to nearest paid-for
parking place The above also applies to vehicles displaying an expired or obscuredillegible blue disabled badge Where vehicle is displaying an altered badge details should be reported to WCCrsquos fraud investigation contractor as soon as possible Valid badge holders exceeding maximum stay (4 hours Mon-Fri 0830-1830) issue PCN code 30 only
If valid badge holder returns within one hour during the controlled period indicated on the sign and re-parks issue code 22 PCN
Only use lsquoorsquo suffix for blue badge holders not white badge holders Exemptions
1 Displaying valid European blue badge WCC white badge RBKC purple badge City of London red badge Camden green badge or replacement disabled badge or any other valid disabled badge Note 4 hour max stay during controlled hours still applies to badge holders
2 Vehicle is displaying a valid white badge URN 3 If details of white disabled badge unreadable or obscured issue Warning Notice only if a HHCT check
confirms the badge as valid unless valid blue badge also on display
4 If white badge has expired issue Warning Notice only up to one month after expiry Normal code 40 PCN
thereafter unless valid blue badge also on display
5 Vehicle being used for Fire Brigade Ambulance or Police purposes
6 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
49 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
7 WCC formal instruction to disregard
8 WCC CCTV car being used in pursuance of statutory powers or duties
9 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
10 Domestic and office removal vehicles with special permission from Parking Services for as long as necessary whilst actively loadingunloading
Observations
1 Evidence of vehicle loadingunloading observed in which case 20 mins casual observation must be given
before PCN issued For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place Give 20 mins casual observation to commercial vehicles even if no loading activity is seen Long wheel-based vehicles that do not fit into one bay are still permitted to loadunload
2 If evidence of picking upsetting down passengers and their luggage observed allow for a maximum of 2
mins unless this involves a disabled or aged passenger in which case allow as long as necessary If no evidence seen issue an instant PCN and authorise for relocation to nearest paid-for parking place
3 Royal Mail vehicles or couriers deliveringcollecting postal packets Give 20 mins casual observation
50 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Dedicated Disabled Bays ndash ldquoAt Any Timerdquo PCN Code 165 ldquoParked in a permit space or zone without clearly displaying a valid permit (dedicated disabled bay)rdquo
Enforcement by Marshal
The signage at a dedicated disabled bay displays the disabled icon and states lsquoPermit holder D___ onlyrsquo The bay also has lsquopermit holders onlyrsquo marked on the road surface The bay is therefore for the sole use of the vehicle displaying the unique correspondingly numbered lsquoD____rsquo Westminster white disabled badge This restriction applies at all times Issue instant code 165 PCN to any other vehicle including those displaying a blue disabled badge or a white
disabled badge not valid for parking in the bay Contravening vehicle should be relocated to nearest paid-for parking place Note the TMOs give no exemption or concession for general loadingunloading or picking upsetting down
Exemptions
1 Vehicles being used for Fire Brigade Ambulance or Police purposes
2 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
3 WCC formal instruction to disregard
4 Vehicle is displaying the corresponding valid white badge URN
5 If the corresponding white badge has expired issue Warning Notice only up to one month after expiry with
code 165 PCN thereafter
6 If corresponding white badge is obscured or unreadable issue Warning Notice only if a HHCT check
confirms the badge as valid
7 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Royal Mail vehicles or couriers deliveringcollecting postal packets Give 20 minutes casual observation
51 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Hotel Bays ndash ldquoAt Any Timerdquo PCN Code 166 ldquoParked in a permit space or zone without clearly displaying a valid permit (hotel bay)rdquo
Enforcement by Marshal
Only vehicles displaying an appropriate permit that matches the bay signage are able to park in these bays Vehicles parked without an appropriate permit should be issued with a code 166 PCN Relocation upon request
There is no exemption for general loadingunloading or picking upsetting down within the TMOs
Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
3 WCC formal instruction to disregard
4 WCC CCTV car being used in pursuance of statutory powers or duties
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
Observations
1 All vehicles ndash 5 mins observation to enable the permit to be collected from the hotel and displayed
52 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Doctorsrsquo Parking Bays - During Controlled Hours of Bay
PCN Code 16d ldquoParked in a permit space or zone without clearly displaying a valid permit (doctorrsquos bay)rdquo
Enforcement by Marshal
Instant code 16d PCN Contravening vehicles should be relocated to the nearest paid-for parking space at the
request of the surgerypermit holder only no sooner than 30 mins after PCN issue Where an expired Doctorsrsquo Parking permit is displayed issue PCN only Relocate only at specific request of WCC Exemptions
1 Displaying valid doctorsrsquo permit corresponding to the bay number or a valid doctorsrsquo permit URN
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
4 WCC formal instruction to disregard
5 WCC CCTV car being used in pursuance of statutory powers or duties
53 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Ambulance Bays PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo PCN Code 02 ldquoParked or loadingunloading in a restricted street where waiting and loadingunloading restrictions are in forcerdquo
Enforcement by Marshal and CCTV
Instant PCN These informal bays merely exempt ambulances from the parking restrictions which are indicated by SYLsDYLs Enforcement against other vehicles can only be made under contravention codes for the regulations in force (ie code 01 or 02) Yellow lines regulations apply to all other vehicles and usual exemptions to the yellow line restrictions still apply as per pages 8-9 (private vehicles) and 12-13 (commercial vehicles) Outside controlled hours on SYLs controls not active therefore no enforcement Exemptions
1 All Ambulance types
2 London Fire Brigade vehicle displaying Identifier Board
3 Vehicle being used for Fire Brigade Ambulance or Police purposes
4 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
5 WCC formal instruction to disregard
6 WCC CCTV car being used in pursuance of statutory powers or duties
54 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Hospital Parking Bays - During Controlled Hours of Bay
PCN Code 16h ldquoParked in a permit space or zone without clearly displaying a valid permit (hospital bay)rdquo
Enforcement by Marshal
Instant PCN Contravening vehicles should be relocated to the nearest paid-for parking space at the request of WCC Exemptions
1 Displaying valid hospital permit corresponding to the bay number or displaying a valid permit URN
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
4 WCC formal instruction to disregard
5 WCC CCTV car being used in pursuance of statutory powers or duties
55 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Diplomatic Bays ndash ldquoAt Any Timerdquo
PCN Code 41 ldquoStopped in a parking place designated for diplomatic vehiclesrdquo
Enforcement by Marshal
Instant PCN Contravening vehicles should be relocated to the nearest paid-for parking space at the request of the embassy only Exemptions
1 Vehicle has diplomatic VRM
2 Notification has been received from Parking Services that permission has been given for another vehicle to
use the bay (eg for loading or substitute vehicle that does not have diplomatic VRM)
3 Exempted vehicle is parked across dividing lines within a space provided for 2 or more vehicles
4 Vehicle being used for Fire Brigade Ambulance or Police purposes
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
6 WCC formal instruction to disregard
7 WCC CCTV car being used in pursuance of statutory powers or duties
56 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Police Designated Bays PCN Code 42 ldquoParked in a parking place designated for police vehiclesrdquo
Enforcement by Marshal
Duty solicitors and markedunmarked police vehicles only may use these bays Therefore enforcement within these bays should ONLY take place at the request of the nearby police station
Upon request only instant code 42 PCN and relocate to nearest paid-for parking space
Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 WCC formal instruction to disregard
3 WCC CCTV car being used in pursuance of statutory powers or duties
57 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
On-Street Loading Bays (Parking Places) PCN Code 22 ldquoRe-parked in the same parking place or zone within one hour of leavingrdquo PCN Code 232 ldquoParked in a parking place or area not designated for that class of vehicle (goods vehicle loading bays)rdquo PCN Code 25 ldquoParked in a loading place or bay during restricted hours without loadingrdquo PCN Code 30 ldquoParked for longer than permittedrdquo
Enforcement by Marshal
WCC operate both general lsquoLoading Onlyrsquo and lsquoGoods Vehicle Onlyrsquo loading bays The bay may or may not operate a maximum stay If so this will be indicated on the timeplate Vehicles may not park in these bays within the hours stated on the timeplate (some apply at all times) without engaging in loadingunloading activity This must be within the maximum time permitted for this activity if stated on the sign Where restriction advised on the signage vehicles returning within one hour issue code 22 PCN If the bay is a lsquogoods vehicles onlyrsquo loading bay issue code 222 PCN
If vehicle is of a class contrary to that indicated on timeplate (eg lsquogoods vehicles onlyrsquo) issue code 232 PCN and
relocate to the nearest paid-for parking place at the request of WCC Vehicles not observed loadingunloading during controlled hours issue code 25 PCN If the bay is a lsquogoods vehicles onlyrsquo loading bay issue code 252 PCN
Vehicles exceeding max time stated on the timeplate issue code 30 PCN
Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
3 WCC formal instruction to disregard
4 WCC CCTV car being used in pursuance of statutory powers or duties
Observations General lsquoLoading Onlyrsquo bays
1 Private vehicles If loadingunloading is observed give 20 mins casual observation then additional 5 mins
constant If loadingunloading activity still observed repeat process up to the max stay If vehicle still in situ
58 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
at end of max stay driver should be moved onto SYLsDYLs to complete loadingunloading activity If vehicle remains in situ issue code 30 PCN for overstaying regardless of activity within the bay
Commercial Vehicles Give 20 mins casual observation then additional 5 mins constant If
loadingunloading activity still observed repeat process up to the max stay If vehicle still in situ at end of max stay driver should be moved onto SYLsDYLs to complete loadingunloading activity If vehicle remains in situ issue code 30 PCN for overstaying regardless of activity within the bay
lsquoGoods Vehicles Onlyrsquo bays
2 lsquoGoods vehiclersquo defined within TMO as being ldquoa motor vehicle constructed or adapted for use for the
carriage of goods or burden of any description and is not drawing a trailerrdquo Allow 20 mins casual observation for goods vehicles then additional 5 mins constant If loadingunloading activity still observed repeat process up to the max stay If vehicle still in situ at end of max stay driver should be moved onto SYLsDYLs to complete loadingunloading activity If vehicle remains in situ issue code 30 PCN for overstaying regardless of activity within the bay Private vehicles should receive instant code 232 at any
time and be relocated to nearest paid-for parking place at request of WCC
59 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS Liveried or unliveried commercial vehicles (ie vans HGVs lorries etc)
Off-Street Loading Bays (Premises Loading Facilities) PCN Code 61 ldquoA heavy commercial vehicle wholly or partially parked on a footway verge or land between two carriagewaysrdquo PCN Code 62 ldquoParked with one or more wheels on or over a footpath or any part of a road other than a carriagewayrdquo
Enforcement by Marshal and CCTV
Issue code 61 or 62 PCN as appropriate where the vehicle is blocking the whole of the footway preventing safe
passage along the footway by pedestrians If the vehicle is attended and preventing the free flow of traffic the driver should be asked to move the vehicle In the event that the driver refuses then a code 61 or 62 PCN should be issued as appropriate supported by full notes and
photograph 1830-1100 the next day
Allow as long as necessary for loadingunloading the vehicle Give one hour casual observation If no loadingunloading seen give 5 mins constant observation If loadingunloading observed repeat process Every attempt should be made to contact the driver during the constant observation period to determine if activity is taking place or vehicle could be moved If no activity seen and the driver cannot be found issue code 61 or 62 PCN as
appropriate 1100-1830
One hour is allowed for loadingunloading the vehicle The vehicle may not return within one hour Give one hour casual observation If no loadingunloading seen and vehicle unattended issue code 61 or 62 PCN as appropriate Exemptions
1 Driver present and loadingunloading taking place vehicle not blocking the whole of the footway or causing an obstruction in particular the aged pedestrians with pushchairs and disabled members of the public can safely pass
2 WCC formal instruction to disregard
60 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Electric Bus Stands ndash ldquoAt any timerdquo Code 16 ldquoParked in a permit space or zone without clearly displaying a valid permitrdquo Code 22 ldquoReparked in the same parking place or zone within 30 minutes after leavingrdquo Code 23 ldquoParked in a parking place or area not designated for that class of vehiclerdquo Code 30 ldquoParked for longer than permittedrdquo
Enforcement by Marshal
Only electric buses displaying a valid permit may park in these bays Any contravening vehicle should be relocated to nearest paid-for parking place Please note there is no requirement for an electric bus to be charging when parked in these bays Whilst being for electric buses only the bays have a max stay of 2 hours during the hours 900ndashmidnight only Issue instant Code 16 PCN if electric bus is parked without clearly displaying a valid permit Issue instant Code 22 PCN if the bus returns within 30 mins of leaving the bay
Issue instant Code 23 PCN if the bus is not electric-only or is any other vehicle type
Issue instant Code 30 PCN if electric bus exceeds the max stay between 900ndashmidnight only
Note the TMO does not allow general loadingunloading or picking upsetting down
Exemptions
1 Electric bus displaying valid permit
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 WCC formal instruction to disregard
61 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Footway Parking PCN Code 61 ldquoA heavy commercial vehicle wholly or partially parked on a footway verge or land between two carriagewaysrdquo PCN Code 62 ldquoParked with one or more wheels on or over a footpath or any part of a road other than a carriagewayrdquo
Enforcement by Marshal and CCTV
The footway regulation applies at any time Footway is defined as any part of an urban road over which the public
have right of access on foot and can include private land vehicle crossovers and pavement lights etc unless a physical barrier prevents access It does not include private roads The same enforcement applies to vehicle crossovers and pavement lights as it does to pavement parking Whilst footway is generally separated from the carriageway by a raised kerb bollards or barriers some new schemes in WCC comprise of flush surfaces where both the carriageway and footway are level and the kerb line is clearly defined by the use of rectangular paving stones of a different material to that of the carriageway and footway Where there is no footway (eg in Mews) enforcement should be as per restricted street regulations (see pages 8-18) and pedestrian areas should be enforced using code 01 or 02 PCN as appropriate (see pages 19-21)
Instant code 61 or 62 PCN regardless of street narrowness or vehicle type unless exemption below applies Check
back of vehicle to see if driver in attendance and for evidence of loading activity Full notes to be made by the CEO The appropriate PCN code suffix should be used when issuing a code 61 or 62 PCN
Marshals can and should remove the covers from vehicles to take enforcement action Full notes to be made and photographs taken Marshals should always attempt to move vehicles that are loadingunloading onto the carriageway so that the activity may continue Do not issue PCN by CCTV unless it is clear that any concession is being abused Exemptions
1 Notification has been received that special permission has been given by Parking Services or WCC Special Events for the vehicle to park on footway in areas where loadingunloading is prohibited
2 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
3 In the Whitehall Security Zone
4 Vehicles being used for Fire Brigade Ambulance or Police purposes
62 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
5 BOC Cryospeed vehicles delivering to hospitals and specified clinics
6 WCC formal instruction to disregard
7 Under the Greater London Council (General Powers) Act 1974 loadingunloading is permitted whilst parked on the footway only if both the following apply and the vehicle is not parked on the footway adjacent to
where a loading restriction is indicated on the carriageway - (i) The loading or unloading of the vehicle could not have been satisfactorily performed had the vehicle
not been so parked and
(ii) The vehicle was not unattended at any time whilst parked If this is the case as long as is necessary is permitted and Marshals should give 20 mins casual observation (40 mins for HGVs) then additional 5 mins constant observation If loadingunloading observed repeat process If no evidence of loadingunloading after 25 mins (45 mins for HGVs) a code 61 or 62 PCN may
be issued PCN may also be issued if vehicle left unattended at any time during the process
63 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Dropped Footways PCN Code 27 ldquoParked in a special enforcement area adjacent to a footway cycle track or verge lowered to meet the level of the carriagewayrdquo
Enforcement by Marshal
The definition of the contravention under section 86 of the TMA 2004 is as follows ndash (1) In a special enforcement area a vehicle must not be parked on the carriageway adjacent to a footway cycle track or verge where ndash
(a) The footway cycle track or verge has been lowered to meet the level of the carriageway for the purpose of ndash (i) Assisting pedestrians crossing the carriageway (ii) Assisting cyclists entering or leaving the carriageway or (iii) Assisting vehicles entering or leaving the carriageway across the footway cycle track or verge or
(b) The carriageway has for a purpose within Paragraph (a)(i) to (iii) been raised to meet the level of the footway cycle track or verge
However code 27 should only be enforced where the footway has been loweredraised for the purpose of assisting pedestrians crossing the road We will not enforce code 27 where the footway has been loweredraised to assist vehicles to enterleave the road (eg driveways) The dropped footway should therefore have a corresponding dropped footway on the opposite side of the road or a central pedestrian haven Code 27 should only be enforced on stretches of SYL outside of controlled hours (code 01 appropriate during controls) Code 27 should not be enforced on areas of DYLs (code 01 appropriate at all times) and cannot be enforced within designated bays No signage is required Where a dropped footway contravention is occurring instant code 27 PCN Full notes to be made
Exemptions
1 Notification has been received that special permission has been given by Parking Services or WCC Special Events for the vehicle to park
2 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
3 In the Whitehall Security Zone
4 Vehicles being used for Fire Brigade Ambulance or Police purposes
5 WCC formal instruction to disregard
6 Driver prevented from proceeding by circumstances beyond his control or when it is necessary for himher to
wait to avoid an accident
64 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
7 To enable the removal of any obstruction to traffic For as long as necessary but exemption applies only where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere
8 Visible signs of unavoidable breakdown or recovery service vehicle in attendance
9 Collection of waste by or on behalf of the WCC where the presence of the vehicle at the location is essential
and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere
10 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting the free flow of traffic and is parked in compliance with the boardrsquos conditions of use
11 Domestic and office removal vehicles with special permission from Parking Services for as long as
necessary whilst actively loadingunloading
12 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off street area
Observations
1 Evidence of picking upsetting down passengers and their luggage observed Sufficient time must be
allowed for this activity (for as long as necessary) Driver should be with vehicle 2 Evidence of private vehicle loadingunloading observed in which case 20 mins casual observation must be
given before PCN issued For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place Give 20 mins casual observation to commercial vehicles even if no loading activity is seen
Note observations above only apply where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere Maximum time for loading at a dropped footway is 20 mins regardless of whether vehicle is commercial or private
3 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing a PCN
4 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
5 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
65 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Suspended Bays Designated and Specialised Parking Bays (Residentsrsquo Paid-for Parking Shared-Use Car Club Disabled Doctorsrsquo Diplomatic Hospital Electric Motorcycle etc) PCN Code 21 ldquoParked wholly or partly in a suspended bay or spacerdquo
Enforcement by Marshal and CCTV
Instant code 21 PCN and relocate to nearest non-suspended paid-for parking space
Marshal needs to check sign relative to bay for days and times that suspension is in force Suspension reference number and the positionlocation of sign(s) to be recorded Also record location of vehicle relative to house numberbuilding name Includes Post Office Vehicles ndash no exemption applies In motorcycle bays locks to be cut only when absolutely necessary that the motorcycle be moved
Exemptions
1 Suspended residentsrsquo shared-use and paid-for parking bays - 0830-0930 if valid residentsrsquo permit for zone
(or interim permit or permit URN) displayed telephone permit holder on first morning of suspension to advise that they should move their vehicle If permit holder contacted give 20 mins before commencing enforcement action If there is no response issue Warning Notice only for first 2 days relocating to nearest available residentsrsquo bay space in zone if necessary PCN and relocate on day 3 if vehicle still parked in contravention
2 Emergency residentsrsquo bay suspensions ndash where 7 daysrsquo notice is not given follow steps in exemption 1 above and relocate vehicle but do not issue PCN
3 White badge holders in suspended residentsrsquo shared-use and paid-for parking bays ndash Warning Notice only
for first 2 days relocating to nearest available residentsrsquo bay or paid-for parking space if necessary PCN and relocate on day 3 if vehicle still parked in contravention
4 Domesticcommercial removal vehicles carrying out their duties provided the resident or company has booked the suspension for this purpose
5 Special events permit displayed
6 Vehicles being used for Fire Brigade Ambulance or Police purposes
7 WCC formal instruction to disregard
66 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
8 Emergency Car Club suspensions ndash relocate vehicle and do not issue PCN
9 Blue bagged PampD machine where bays temporarily converted for residentsrsquodiplomatdisabled use - notification by suspension contractors of blue bag removal should be passed onto Marshals and no enforcement action on day of blue bag removal If bay is temporarily converted for alternative use no enforcement action to be taken unless there is an accompanying TMO WCC will notify
Observations
1 If loading activity to a nearby site by those who have booked the suspension is observed (purpose of the
suspension is for access and loading purposes) give 20 mins casual observation period to a commercial vehicle If no loading observed on second observation give 5 mins constant observation before issuing PCN
67 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Pedestrian Crossings andor Restricted Area Marked by Zig-Zags PCN Code 99 ldquoStopped on a pedestrian crossing or crossing area marked by zig-zagsrdquo
Enforcement by Marshal and CCTV
Instant code 99 PCN and relocate to the nearest paid-for parking space
Note licensed Hackney Carriages are not permitted to stop on zig-zags to pick upset down passengers even on the
zig-zag area beyond the crossing Exemptions
1 Vehicles being used for Fire Brigade Ambulance or Police purposes
2 Bus is stopping at bus stop on zig-zag area beyond the crossing
3 London Fire Brigade vehicle displaying Identifier Board
4 Vehicle parked on the instruction of a uniformed Police officer
5 Vehicle is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use CCTV Operators check Permits system by searching the VRM to
confirm if the vehicle holds a valid PIB
6 Traffic Signals repair and maintenance crews actively engaged in works
7 Vehicle has stopped to clear an obstruction from the road
8 WCC formal instruction to disregard
68 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Restricted Area Outside Schools ndash ldquoSchool ndash Keep ndash Clearrdquo PCN Code 48 ldquoStopped in a restricted area outside a school a hospital or a fire police or ambulance station when prohibitedrdquo PCN Code 01 (Outside times of restricted area controls) ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
Instant PCN if parked within controlled times during term-time on zig-zag area with the words lsquoSchool-Keep-Clearrsquo and relocate to nearest paid-for parking space
Outside the controlled times the adjacent SYL or DYL restrictions apply (see pages 8-18) Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 WCC formal instruction to disregard
69 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Special Permission Outside SchoolsNurseriesAdventure Playgrounds PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
The permission applies only on SYLs or DYLs during term-time and for the period before and after schoolnursery start and finish time PCN can be issued if vehicle parked for longer than 10 mins or if concession being abused (eg vehicle causing an obstruction such as blocking a driveway or picking upsetting down activity blatantly not taking place) Full notes to be made confirming obstructionabuse Exemptions
1 WCC formal instruction to disregard Observation
1 Give 10 mins observation if vehicle is parked close to schoolnurseryadventure playground displaying that
institutionrsquos concession card without causing an obstruction or if evidence of parentcarer picking upsetting down child is observed
70 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Taxi Ranks PCN Code 45 ldquoStopped on a taxi rankrdquo PCN Code 45w ldquoParked on a taxi rankrdquo
Enforcement by Marshal and CCTV
These ranks are areas of carriageway reserved for use by taxis waiting to pick up passengers and are protected for use by taxis only by virtue of a TMO The rankrsquos signage displays either a lsquono stoppingrsquo or lsquono waitingrsquo roundel dependent on the restriction of the rank in question Observation and enforcement may differ dependent upon whether a particular rank is subject to a lsquono stoppingrsquo or a lsquono waitingrsquo restriction ndash loadingunloading and picking upsetting down by other vehicles (non-taxis) is only permitted in lsquono waitingrsquo ranks Marshal needs to check sign relative to bay for days and times when the bay is for taxis only and whether the bayrsquos restriction is lsquono stoppingrsquo or lsquono waitingrsquo Instant code 45 PCN during controlled hours for lsquono stoppingrsquo ranks unless exemption applies Relocate to nearest
paid-for parking space upon request only Instant code 45w PCN during controlled hours for lsquono waitingrsquo ranks unless exemption applies Relocate to nearest
paid-for parking space upon request only Note Marshals have no power of enforcement against a taxi left unattended in a taxi rank Exemptions For both lsquono stoppingrsquo and lsquono waitingrsquo ranks
1 Metropolitan Police-registered Hackney carriage taxis during the permitted times
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
4 WCC formal instruction to disregard
5 WCC CCTV car being used in pursuance of statutory powers or duties
6 Vehicle belonging to the operator of a taxi driversrsquo shelter adjacent to the rank displaying a valid
dispensation during the shelterrsquos hours of operation
71 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
Observations
For both lsquono stoppingrsquo and lsquono waitingrsquo ranks
1 If vehicle is displaying valid HEB badge then 60 minute casual observation should be given before PCN issued
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation For lsquono waitingrsquo ranks only
3 If evidence of picking upsetting down passengers and their luggage is observed for as long as necessary
Driver should be with vehicle
4 Commercial vehicles (including long wheel-based vehicles) ndash give 20 mins casual observation If vehicle
still in situ after this issue instant PCN
Private vehicles ndash if evidence of loadingunloading observed give 20 mins casual observation as above
For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place If no evidence of loading activity seen instant PCN
72 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Restricted Bus StopsStands PCN Code 47 ldquoStopped on a restricted bus stop or standrdquo
Enforcement by Marshal and CCTV
Bus Stop should be signed lsquoclearway - no stopping at any time except buses or except local buses or permit holders onlyrsquo Bus StopStand should be marked with a cage and have a thick yellow line (bus stop clearway) or DYLs with two kerb markings No parking is permitted on bus stop clearways within the hours shown on the timeplate (which may be lsquoat any timersquo) Issue instant code 47 PCN and relocate to nearest paid-for parking space upon request
Bus stops with white cages and yellow lines running through them are only controlled by the yellow line restrictions and any loading restrictions (see pages 8-18) Exemptions
1 London Transport Buses
2 Vehicles being used for Fire Brigade Ambulance or Police purposes 3 London Transport breakdown and recovery vehicles attending breakdown
4 Cleansing and refuse vehicles undertaking statutory duties
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
6 WCC formal instruction to disregard
Observations
1 Give 2 mins observation to licensed Hackney Carriages to ascertain whether picking upsetting down andor loadingunloading passenger luggage is occurring If so give as long as necessary
2 Royal Mail vehicles collecting postal packets Give 20 mins casual observation
73 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
London Cycle Hire Scheme Bays ndash ldquoAt Any Timerdquo
PCN Code 43 ldquoParked on a cycle docking station parking placerdquo PCN Code 61 ldquoA heavy commercial vehicle wholly or partly parked on a footway verge or land between two carriagewaysrdquo PCN Code 62 ldquoParked with one or more wheels on or over a footpath or any part of a road other than a carriagewayrdquo
Enforcement by Marshal
Should Marshals observe a motor vehicle encroaching fully signed and operational London Cycle Hire Scheme bays the following action should be taken unless exemption applies If the bay is on-street instant code 43 PCN
If the bay is on the footway an instant code 61 or 62 PCN (as appropriate)
Note that vehicles are not permitted to encroach the bays to pick upset down or to loadunload
Exemptions
1 Vehicle being used for Fire Brigade Ambulance and Police purposes
2 Vehicle being used in connection with the maintenance improvement or reconstruction of any length of road
that incorporates the bay
3 Vehicle being used solely for the maintenance or operation of the London Cycle Hire Scheme
74 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MISUSE OF BAYS
Selling Goods from a Parking Place All parking places - within CPZ hours ONLY PCN Code 18 ldquoUsing a vehicle in a parking place in connection with the sale or offering or exposing for sale of goods when prohibitedrdquo
Enforcement by Marshal and CCTV
Offering or exposing goods for sale from within a parking place is not permitted Where this is taking place the driver should be asked to move the vehicle and informed that selling goods in parking places is not permitted If the vehicle remains parked and the activity continues issue code 18 PCN
When unable to issue a PCN because the vehicle has moved on the vehicle registration mark should be reported to the Licensing dept and a statement provided regarding the activities witnessed A likely example is ice cream vans in paid-for parking bays This restriction does not apply to vehicles displaying lsquofor
salersquo signs in the windscreen or to sign-written vehicles Exemption
1 WCC formal instruction to disregard
75 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MISUSE OF BAYS
Not Parked Correctly within the BaySpace All parking places PCN Code 24 ldquoNot parked correctly within the markings of the bay or spacerdquo
Enforcement by Marshal
Vehicles may not park outside the markings of any bay during controlled hours A Warning Notice only should be issued unless the vehicle is-
1 Causing a hazard to other road users 2 Affecting traffic flow or 3 Preventing the use of adjacent spaces
If anyall of 1-3 above are occurring issue instant code 24 PCN with appropriate suffix
Exemptions
1 Vehicle has parked across the dividing lines between a residentsrsquo bay and a paid-for parking bay (P2PPampD)
and has made payment or is displaying a valid payment
2 All vehicle wheels are within the bay markings or touching the bay markings
3 Vehicle appears to have been moved into new position without driverrsquos consent
4 Vehicle protruding onto uncontrolled SYL or other uncontrolled area Note that footway is always controlled
5 Vehicle being used for Fire Brigade Ambulance or Police purposes 6 WCC formal instruction to disregard
7 WCC CCTV car being used in pursuance of statutory powers or duties 8 Other exemption applies ndash see specific bay section
76 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
Emergency Services Vehicles - Fire BrigadeAmbulancePolice All marked Emergency Services vehicles including motorcycles and including private blue light ambulances All locations
Vehicle Type Descriptions ndash
Police - Marked vehicles commonly have lsquopolicersquo written on all sides cross hatchings at the rear in high visibility
colours and flashing lights fixed to the roof of the vehicle They also frequently have stripes on their sides Fire appliance - A vehicle equipped for fire fighting usually a large fire tender carrying an on-board pump to power
fire hoses to shoot water or chemical solutions at high pressure Emergency Ambulance - These are emergency vehicles with patient treatment facilities on board staffed by
paramedics who treat patients on arrival before transfer to hospital for further treatment They are tall vehicles with sufficient space at the rear to carry the injured on trolleys while medication is administered Emergency Ambulances are equipped with a wide range of emergency care equipment and a variety of drugs for medical and traumatic emergencies Private Blue Light Ambulance - These are NHS-contracted patient-transport services that ferry patients tofrom
hospital for routine visits They are unlikely to carry patient treatment facilities on board although some are adapted for this purpose Commonly they are essentially private cars painted in Ambulance and NHS colours
Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes 2 Unmarked Police car displaying log-book on dashboard
Note there are a number of agreed locations with the Metropolitan Police where the above exemptions do not apply and instant PCNs should be issued if Police vehicles are parked in contravention
3 Unmarked Fire Brigade vehicles displaying identifier badge
4 WCC formal instruction to disregard
77 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
Patient-Carrying Ambulances Non-emergency Ambulance vehicle displaying Ambulance Service notice (liveried or non-liveried) Dial a Ride WCC Social Services transport
Yellow Lines with or without loading restrictions and Parking Places
Enforcement by Marshal and CCTV
Observations
1 20 mins observation to be given on SYLsDYLs areas of loading restrictions and in parking places If no
evidence of picking upsetting down patients issue PCN after 20 mins Full notes to be made if no observation given (eg if concession being abused)
78 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
NHS Blood and Transplant Delivery Service Vehicles Various locations where PIB exemption applies
The NHS Blood and Transplant Delivery Service regularly deliver to and from Westminster hospitals and clinics Drivers are to be allowed to deliver for as long as necessary (PIB exemptions to apply) to all delivery points below The vehicles are liveried and have the NHS logo on each side This applies
Great Ormond St Hospital - Great Ormond St amp Lambs Conduit St
HCA Labs - Weymouth Street
King Edwards Hospital - Beaumont Street
London Clinic - Devonshire Place
London Clinic ndash Harley Street
St Marys Hospital - Winsland Street and South Wharf Road
University College Hospital - Whitfield Street
West End Donor Centre - Margaret Street Vehicles are permitted to park on
Paid-for parking bays
Residentsrsquo bays
SYLs and DYLs but the vehicle must not be parked in such a manner as to cause obstruction and where possible avoid parking where loading restrictions are in force
If a PCN is issued clear notes must be made and photos taken to validate the issue Any abuse of the exemption must be reported immediately to Parking Services
79 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
London Transport Buses PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal
Issue instant PCN if bus parked on SYL or DYL unless on authorised bus stand Full notes to be made by Marshal Exemptions
1 Visible signs of unavoidable London Transport Bus breakdown or if recovery service vehicle in attendance
2 WCC formal instruction to disregard
80 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
Sightseeing Tour Buses PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal
Issue instant PCN unless on permit holder only stand and displaying valid permit for that stand Full notes to be made by the Marshal
Exemptions
1 Visible signs of unavoidable Sightseeing Tour Bus breakdown or if recovery service vehicle in attendance
2 WCC formal instruction to disregard
81 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE CANNOT BE MOVED
Vehicle Breakdowns All locations
Enforcement by Marshal and CCTV as appropriate
lsquoBreakdownrsquo constitutes a sudden mechanical loss of ability for the vehicle to function efficiently which is beyond the reasonable control of the motorist It does not include problems incurred as a result of poor maintenance (eg running out of petrol) or neglect (eg leaving the lights on)
Marshals should follow protocols within this document as per bayuse type Issue instant PCN (as appropriate) and make full notes when
A note is left in vehicle stating broken down andor
Vehicle is unattended Exemptions
1 Recovery service vehicle (AARAC etc) actively attending a vehicle breakdown
2 WCC formal instruction to disregard Observations
1 A vehicle parkedstopped in contravention which is attended and where there are obvious signs of
breakdown such as
Large oilfluid leak
Steamsmoke
Driver can show mechanical fault
Damage following crash at location Give 30 mins casual observation to allow for a recovery service vehicle (AARAC etc) to attend When driver in attendance do not issue PCN If no recovery vehicle has arrived after 30 mins issue PCN as per bay typeuse explain how to challenge advising motorist they should provide evidence of breakdown
82 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE CANNOT BE MOVED
Vehicles Involved In Accidents and Abandoned Vehicles All locations
Enforcement by Marshal
Accidents
If vehicle has clearly been involved in a road traffic accident but no emergency services are in attendance and no driver is present then the Abandoned Vehicles Removal Service (AVRS) should be notified If emergency services are already in attendance then no Marshal action is required Abandoned Vehicles
An abandoned vehicle can be defined as
Vehicle with no road tax disc or a road tax disc that has expired by over one month and
Vehicle left on any land in the open air in such circumstances or for such a period that it may be reasonably assumed to be abandoned or if the vehicle had been brought to the piece of land for the purpose of abandonment
Marshal should issue a PCN on the first day a vehicle is seen parked in contravention (as appropriate) and believed to be abandoned The AVRS should be notified On the following day a second PCN should be issued A lsquoSuspected Abandoned Vehiclersquo notice should be placed on the vehicle Full details should be passed to the AVRS as below The AVRS will require the following information
Make and model
Colour
Registration number
Exact location eg outsideopposite number
General condition of vehicle Marshals are also expected to report suspected abandoned vehicles where they are not parked in contravention Vehicles without VRMs should be reported immediately
83 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
WARNING NOTICES AND RELOCATIONS
Warning Notices
Warning Notices will only be issued in specific circumstances for certain contraventions as outlined below When issuing a Warning Notice Marshals must -
Tear off the payment slip at the bottom of the template
Place the Warning Notice in a yellow Warning Notice envelope rather than a blue PCN envelope before fixing to the vehicle
Circumstances When Warning Notices to be Issued
Marshals will mainly be required to issue Warning Notices in the following circumstances for the following contraventions Note for a vehicle to be relocated a Marshal must issue both a Warning Notice and a code 00 PCN otherwise it will not show on the system and relocation details will not transfer to TRACE The code 00 PCN must not be placed on the vehicle
16y ldquoParked in a permit space or zone without clearly displaying a valid permit (obscuredillegible permit)rdquo
In dedicated white badge bays Warning Notice rather than PCN where badge that corresponds to the dedicated bay is obscuredillegible if a HHCT check confirms the badge as valid
16z ldquoParked in a permit space or zone without clearly displaying a valid permit (out of date permit)rdquo
In dedicated white badge bays Warning Notice rather than PCN where expired badge that corresponds to the dedicated bay has expired for up to 1 month Normal PCN thereafter
19y ldquoParked in a residentsrsquo or shared-use parking place or zone either displaying an invalid permit or
voucher or PampD ticket or after the expiry of paid for time (obscuredillegible permit)rdquo Warning Notice rather than PCN for obscuredillegible residents permit or white badge if a HHCT check confirms the permitbadge as valid
19z ldquoParked in a residentsrsquo or shared-use parking place or zone either displaying an invalid permit or
voucher or PampD ticket or after the expiry of paid for time (out of date permit)rdquo Warning Notice rather than PCN for expired annual resident permit where permit expired by 1-14 days or for expired white badge where badge expired up to 1 month Normal PCN thereafter
21r ldquoParked wholly or partly in a suspended bay or space (residentsrsquo bay)rdquo
Warning Notice and relocation rather than PCN for residents permit or white badge for the first 2 days Normal PCN on day 3 Both Warning Notice and code 00 to be issued for relocation
84 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
24rsu ldquoNot parked correctly within the markings of the bay or space (residentsrsquo bayshared-use bayelectronic paymentrdquo)
Warning Notice rather than PCN unless vehicle is preventing another vehicle from using an adjacent space or is causing an obstruction ie is a hazard to or is affecting traffic flow
40y ldquoParked in a designated disabled personrsquos parking place without displaying a valid disabled personrsquos
badge in the prescribed manner (obscuredillegible permit)rdquo
In blue badge bays Warning Notice rather than PCN for obscuredillegible white badge if a HHCT check confirms the badge as valid
40z ldquoParked in a designated disabled personrsquos parking place without displaying a valid disabled personrsquos
badge in the prescribed manner (out of date permit)rdquo In blue badge bays Warning Notice rather than PCN for expired white badge where badge expired up to 1 month Normal PCN thereafter
Marshals should issue one Warning Notice per day where above applies Code 00 relocations may also still be necessary in other circumstances Further ad hoc Warning Notice issue may be required for the introduction of new schemescontrolsenforcement as and when required Enforcement provider to be instructed when this applies Note 24u 40y amp 40z are not genuine codesuffix combinations as per London Councilsrsquo current list but have been
used by WCC for the purpose of Warning Notices only to enable us to convey to the motorist the error they have made These codes must not be used for PCNs
The Warning Notice makes it clear to the recipient that no payment is required but inevitably some motorists will still be confused and may question a Marshal or call the Contact Centre If so the motorist should be assured that no payment or further action on their behalf is required
85 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
WARNING NOTICES AND RELOCATIONS
Relocations
Since 2008 rather than clamping andor removing vehicles parked in contravention we have only relocated contravening vehicles to near-by paid-for bays (contravention dependent) Below outlines the protocols for relocating contravening vehicles following the issue of a PCN These protocols do not apply to situations where we are required to relocate vehicles that are not committing parking contraventions such as on the demands of the Police for the reasons of security Relocation Policy
Relocation should only generally occur in conjunction with the following contravention codes 16 21 23 40 41 42 45 47 48 amp 99
A common sense approach should be taken and all relocation activity should be proportionate (eg relocation may not be appropriate from an otherwise empty rank of bays)
Disabled badge holders should only be relocated if absolutely necessary
Aligned to the above relocation should only be considered in the following circumstances ndash o Where a vehicle is denying a specialist permit holder a space in a specialist bay (PCN codes 16 23 or
40) o Where a vehicle is denying a vehicle a space in a non-permit designated bay (PCN codes 23 41 42
45 or 47) o Where a vehicle is parked on zig-zags (codes 48 or 99) o Where a vehicle is parked in a suspended bay when the suspension is active (code 21) o Where an external request to relocate has been received from the Police from a Utility company
attending emergency works or from WCC Special Events
The table below shows the contraventions where we would consider relocation to be appropriate and the time constraints (if any) that the TMA 2004 places upon vehicle removal
PCN
CODE BASIC SUMMARY OF CONTRAVENTION
TIME CONSTRAINT
16 In permit space with no permit After 30 mins
21 Suspension Instant
23 Vehicle not designated for that parking place After 30 mins
40 Disabled bay Instant
41 Diplomats bay Instant
42 Police bay Instant
45 Taxi rank Instant
47 Bus stop Instant
48 Restricted area outside school Instant
99 Pedestrian crossingzig-zags Instant
any External requests to remove (eg Police special events emergency utility works etc)
Instant
Relocations should only take place when requests are made via the control room The control room must complete a full record of all relocation requests Once the request has come through from the control room the Marshal can then authorise for relocation and the crew proceed to relocate When relocating vehicles will be relocated to a paid-for bay as near to the original location as possible Only residentsrsquo permit holders should be moved to other residentsrsquo bays Other vehicles should only be relocated to residentsrsquo bays or onto yellow lines as an absolute last resort
86 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
A vehicle that has been relocated should not be issued with a further PCN at its new location for the rest of that day If the vehicle remains parked in contravention at its new location when controls recommence the following day a new PCN may then be issued Driver returns
If the driver or the person appearing to be in charge of the vehicle returns before the vehicle has all its wheels on the truck the vehicle should be released but any PCN remains payable Even if the vehicle is on the truck we should still look to release wherever practicable Unmoved vehicles post-relocation
Vehicles are to be left in situ at the new location unless it is necessary to relocate them again due to a suspension or Police request If the vehicle has not moved from the position it has been relocated to a PCN can be issued from the beginning of controlled hours the next day If the vehicle remains parked after this the AVRS procedure should be followed (see page 82)
The above protocols do not affect abandoned vehicles which can still be removed once the required notifications have been given and statutory time limits have been followed Non-contravention relocations
We will continue to receive external requests to removerelocate in certain circumstances such as from the Police for security reasons emergency utility company works WCC Special Events etc The process for necessary relocations where a contravention is not occurring remains the same but in these instances a dummy code 00 PCN will need to be created Relocation may be required without PCN issue when a code 21r Warning Notice is issued (see page 83)Note for a vehicle to be relocated in these circumstances a Marshal must issue both a Warning Notice and a code 00 PCN otherwise it will not show on the system and relocation details will not transfer to TRACE The code 00 PCN must not
be placed on the vehicle
SECTION 3 ndash MOVING TRAFFIC
87 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Camera Enforcement of Moving Traffic Contraventions
The KMECOP for enforcing parking contraventions by CCTV is outlined throughout Section 2 of this document
Directional signs on the carriageway only apply once the sign has been passed The direction is only active in the area behind the sign These are all lsquopositiversquo instruction signs Enforce showing the sign in the footage and the vehicle passing it However it is not necessary for the footage to show the front of the sign
SECTION 3 ndash MOVING TRAFFIC
88 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Box Junctions PCN Code 31 ldquoEntering and stopping in a box junction when prohibitedrdquo
Enforcement by CCTV
Instant code 31 PCN
Evidence must show vehicle approaching entering stopping and leaving the box junction The intention is to penalise motorists for entering the box junction when the exit is not clear and having to stop in the junction as a consequence of this action Preferably the footage should show the vehicle entering the junction or at least show the vehicle moving before stopping behind another stopped vehicle at the blocked exit Footage merely showing a vehicle stopped in a box junction is not considered evidence that the contravention has taken place Exemptions
1 Vehicle may be delayed by oncoming traffic waiting to turn right in which case do not issue
2 Vehicle forced to stop in the junction due to the braking of traffic ahead although the exit was clear at the
time the vehicle entered the box junction
3 Vehicles being used for Fire Brigade Ambulance or Police purposes
SECTION 3 ndash MOVING TRAFFIC
89 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Directional Instructions PCN Code 32 ldquoFailing to drive in the direction shown by the arrow on a blue signrdquo
Enforcement by CCTV
Instant code 32 PCN The appropriate PCN code suffix must be used when issuing a code 32 PCN
Turn left or right signs
Usually found on traffic islands and junctions these are intended to instruct traffic to proceed in the direction indicated by the arrow to prevent entering the path of oncoming traffic These signs are listed under the TSRGD 2002 as diagram 609 Proceed in the direction indicated by the arrow signs
These signs listed under the TSRGD 2002 as diagram 606 Vehicular traffic must proceed in the direction indicated by the arrow only apply to the junctions where they are sited The signs only instruct vehicles not to turn at that junction and to proceed in the direction indicated and do not apply anywhere in the street other than the junction Vehicles may be ticketed for turning at the junction where prohibited but not for performing U-turns within Piccadilly One-way traffic signs
This is the rectangular sign (TSRGD 2002 diagram 652) Contraventions include driving and reversing against the direction indicated
Evidence must show vehicle approaching and passing sign and driving in the wrong direction Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
SECTION 3 ndash MOVING TRAFFIC
90 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Route Restricting Certain Vehicles PCN Code 33 ldquoUsing a route restricted to certain vehiclesrdquo
Enforcement by CCTV
Instant code 33 PCN The appropriate PCN code suffix must be used when issuing a code 33 PCN
Evidence must show vehicle approaching and passing sign without complying with instruction Exemptions
1 Vehicles indicated on sign
2 Vehicle involved in moving an obstruction
3 Vehicle parked on the instruction of a uniformed Police officer
4 Vehicles used in connection with building operations or highway maintenance for work on the restricted route where the presence of the vehicle on the restricted route is essential This includes building
demolition and excavation street maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
5 Local Authority refuse collection vehicles when collecting refuse
6 Roadsweepers when sweeping roads
7 Royal Mail vehicles when delivering or collecting mail
8 Vehicle being used for Fire Brigade Ambulance or Police purposes
9 WCC formal instruction to disregard Oxford Street
Buses taxis and cycles restriction applies from Orchard Street (West) through to Rathbone Place (East) Monday to Saturday 0700ndash1900 Footage must show vehicles at the time they drive past the restriction sign and enter the restricted area PCNs may not be issued unless the vehicle is seen passing the sign
SECTION 3 ndash MOVING TRAFFIC
91 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Prohibited Turns PCN Code 50 ldquoPerforming a prohibited turnrdquo
Enforcement by CCTV
Instant code 50 PCN The appropriate PCN code suffix must be used when issuing a code 50 PCN
Evidence must show vehicle approaching and passing sign and making prohibited turn Note that a 3-point turn can still be defined as a lsquou-turnrsquo Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
SECTION 3 ndash MOVING TRAFFIC
92 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
No Entry PCN Code 51 ldquoFailing to comply with a no entry signrdquo
Enforcement by CCTV
Instant code 51 PCN
Evidence must show vehicle approaching and passing sign without complying with instruction Contravention includes reversing past the sign Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
SECTION 3 ndash MOVING TRAFFIC
93 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Prohibition on Certain Vehicle Types
PCN Code 52 ldquoFailing to comply with a prohibition on certain types of vehiclerdquo
Enforcement by CCTV
Instant code 52 PCN The appropriate PCN code suffix must be used when issuing a code 52 PCN
Evidence must show vehicle approaching and passing sign without complying with instruction Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes 2 WCC formal instruction to disregard
SECTION 3 ndash MOVING TRAFFIC
94 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
75 Tonnes Goods Vehicle Weight Restriction
PCN Code 52g ldquoFailing to comply with a prohibition on certain types of vehicle (goods vehicles exceeding max gross weight indicated)rdquo
Enforcement by CCTV
Instant code 52g PCN The appropriate code 52g PCN codesuffix must be used when issuing a weight restriction
PCN The restriction is for a goods vehicle the maximum gross weight of which exceeds 75 tonnes to proceed past the sign Evidence must show vehicle approaching and passing sign without complying with instruction Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 Vehicles being used for the purposes of exercising any statutory power or duty or performing any statutory
duty therein
3 Vehicle being used for the purposes of gaining access to or leaving any land or premises fronting upon or accessible only from that street
4 Vehicle being used for the removal of any obstruction to traffic in that street the maintenance improvement reconstruction cleaning or lighting of that street the laying erection alteration or repair in or adjacent to that street of any sewer or of any main pipe or apparatus for the supply of gas water or electricity or of any telecommunication system or the placing maintenance or removal of any traffic sign in that street if the vehicle cannot conveniently and lawfully be used for that purpose in any other street
5 WCC formal instruction to disregard
SECTION 3 ndash MOVING TRAFFIC
95 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Pedestrian Zones
PCN Code 53 ldquoFailing to comply with a restriction on vehicles entering a pedestrian zonerdquo
Enforcement by CCTV
Instant code 53 PCN
Evidence must show vehicle approaching and passing sign without complying with instruction Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes 2 WCC formal instruction to disregard
SECTION 4 ndash CHANGES TO PREVIOUS VERSION V18
96 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
WHOLE DOCUMENT
Title of document amended to lsquoKerbside Management amp Enforcement Code of Practice (and abbreviated to KMECOP)
References to Pay by Phone system amended to Pay-to-Park (and abbreviated to P2P)
References to CEOs replaced by Marshals
SECTION 1 - INTRODUCTION
Deletion of reference to Marshal COP as this has now been incorporated into the Operational Manual in para 36
Clarification of the role of the Marshal in para 61
SECTION 2 ndash PARKING
Parking Bays
Paid-For Motorcycle Bays
Addition of exemption 15 re Camden amp RBKC resident permit holders
Warning Notices and Relocations
Relocations
Enhancement of Relocation Policy section
5 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
40 Freedom of Information (FOI) and Public Access to this Document
41 No information has been withheld from this document under FOI exemptions and we do not
operate separate full and publication versions 42 All requests for hard copies of this document should be treated as an FOI request The public
may make an FOI request online via WCCrsquos website
50 Governance and Version Control
51 Previous Editions
Version Date
V10 May 2004
V11 March 2005
V12 May 2005
V13 August 2005
V14 September 2005
V15 September 2007 (unreleased)
V16 December 2008
V17 December 2011
V171 (corrigendum) December 2013
V18 April 2014
52 Ownership
This document is owned by City of Westminster Parking Services 53 Updates
Ad hoc changes will be communicated to WCCrsquos kerbside management provider via formal instruction The instruction will refer to the section of the document that is being changed The full document will be reissued only when deemed necessary or appropriate by Parking Services
54 Approval Authority
All re-issues must be authorised by the WCC Strategic Director for City Management This copy replaces all previous versions which are now obsolete
60 Definitions
61 Marshals Camera Operators and CEOs
Marshals are fully qualified CEOs as defined in section 76 of the TMA 2004 being persons authorised by or on behalf of WCC to enforce road traffic contraventions The term lsquoMarshalrsquo is used to reflect their additional ambassadorial role However as they are still fundamentally CEOs they are still referred to as such on statutory documents Camera operators are also fully qualified CEOs
62 Waiting Parking and Stopping
Parking contraventions are contraventions of the relevant TMOs As described in the Road Traffic Regulation Act 1984 parking and waiting are synonymous Waiting consists of stopping a vehicle where restrictions apply and can be described as occurring where the vehicle has been permitted to remain at rest
63 Where drivers are not present Marshals are not required to locate the driver Finding and
advising a driver to move the vehicle is not practical and is in no way necessary prior to the issue of a PCN 64 LoadingUnloading
This activity needs to be visible and the process (ie the deliverycollection and the obtaining of any necessary signature etc) needs to be continuous in order to satisfy the concessions for loading and unloading This document details where loadingunloading is and is not permitted and where so for how long
65 Private vehicles are only afforded loadingunloading concessions when goods are being
loadedunloaded that are too heavy or bulky to be carried from a legal parking place The
6 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
vehicle must therefore be parked at the particular location as a matter of necessity rather than mere convenience This stipulation does not apply to commercial vehicles
66 Picking UpDropping Off of Passengers
The definition of picking upsetting down is stopping at the kerbside in order to allow a passengerpassengers to board or alight the vehicle and to loadunload their luggage In such cases the vehicle should generally not be left unattended This document details where picking upsetting down is and is not permitted and if so for how long
70 Exemptions to this KMECOP
71 Exemptions and observations listed in this document do not apply
If it appears to the Marshal that the vehicle is not being used in accordance with the exemption or concession which is being relied upon For example an observation period should not be given to a commercial vehicle parked on a yellow line if it is evident that the crew are having lunch in a nearby cafeacute etc
Where vehicles are known to use the maximum observation times under these protocols and then move the vehicle only to immediately re-park in contravention Instant PCNs may be issued upon the vehicle parking in contravention for the second time
72 If a Marshal feels a particular concession or exemption is being abused they may override or
disregard the protocols detailed in this document when enforcing parking or moving traffic regulations on behalf of WCC If doing so however full notes and an explanation must be recorded
73 Problem Areas ndash Arrangements to Lift KMECOP Requirements
Where vehicles are known to park in contravention at a given location or locations on a regular or continuous basis that location and the appropriate VRM(s) will be briefed to Marshals and may be subject to immediate enforcement without observation
74 Bases will be requested to provide details over a 2 week period where documented evidence
(eg other PCNs Marshal notes) shows that continuous non-compliance is taking place The notes and evidence provided will then be produced in the case of challenge or appeal against the PCNs subsequently issued
75 Extension to Controlled Hours
Warning Notices should be issued for 2 weeks during the extension period Normal enforcement should be carried out during previous core controlled hours Note this does not apply to locations converted from SYL to DYLs
76 Introduction of New Restrictions
Where brand new restrictions are introduced Warning Notices only should be issued for the first 2 weeks of controls This may not occur however where existing restrictions are merely being enforced by new or different enforcement methods
77 Moving On and lsquoAppropriate Actionrsquo
Attended vehicles parked in contravention should only be moved on or be subjected to lsquosoftrsquo enforcement if this is considered to be the appropriate action However a Marshal is under no obligation to ask a motorist to move on before beginning PCN issue
80 PCN Types
81 Three different types of PCN are issued by WCC
Regulation 9 on-street PCNs which are either fixed to the vehicle or handed to the person appearing to be in charge of it by a Marshal
Regulation 10 Vehicle Drive Away PCNs which are issued where a motorist drives away whilst the Marshal is in the process of issuing the PCN and
Regulation 10 CCTV parking PCNs where a parking contravention is observed remotely by a CCTV camera operator
82 Regulation 10 PCNs are issued by post
7 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
90 Marshals
91 Marshals are fundamentally CEOs with an enhanced ambassadorial role the main objective of
which is to establish positive working relationships with motorists and premises The Marshalrsquos role therefore is to provide guidance to motorists advising where they can legally park and service However Marshals can still issue a PCN and therefore follow the protocols outlined in this document
100 Parking Enforcement by CCTV
101 CCTV Enforcement and CCTV Cars
For parking contraventions enforced by camera unless stated the same exemptions and observations apply as to enforcement by on-street Marshal The requirement to move vehicles on where the driver is present does not apply to CCTV or CCTV car enforcement Section 2 of this document highlights which parts apply to both Marshal and camera enforcement and which parts refer to Marshal enforcement only
102 In most instances camera operators are instructed to observe footage for 121 seconds before
issuing a PCN This is to give parking enforcement by camera uniformity with on-street enforcement as the process of a Marshal issuing a PCN obviously takes a certain amount of time
103 CCTV COP
The information within this document should be used in conjunction with WCCrsquos Corporate CCTV COP and SOP The KMECOP document specifies the kerbside management and enforcement protocols Marshals should employ when enforcing parking and moving traffic contraventions by CCTV whereas the CCTV COP outlines best practice and the CCTV SOP outlines operational procedures
110 Marshal Activities
111 As well as carrying out parking enforcement Marshals carry out the following supplementary
activities
Aiding directing and marshalling motorists
Identification and reporting of incorrect missing contradictory vandalised and unauthorised street furniture This includes signs lines and faulty machines
Checking of parking suspensions
Identification and reporting of unauthorised suspensions
Identification and reporting of unlicensed skips
Identification and reporting of untaxed vehicles
Identification and reporting of abandoned vehicles
Identification and reporting of technology failure (for example Marshalrsquos inability to access the Pay-to-Park system)
Identification and reporting of suspected permit or badge fraud and abuse
Reporting of negative interaction with a member of the public resulting in assistance from supervision andor the Police
Reporting of an event andor incident which has the potential to bring the WCC into disrepute or negatively impacts the publicrsquos perception of WCC
Identification and reporting of problematic locations or hotspots within the City
Low-level highways reporting
Collation of reports requested by other service partners (eg Metropolitan Police Service)
8 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Private Vehicles Private cars estate vehicles non-liveried solo motorcycles
Waiting Restrictions Apply Loading Restrictions Do Not Apply PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
Instant code 01 PCN unless exemption below applies
Exemptions
1 Any vehicle - do not issue for the first and last 3 mins of controlled hours on SYLs 2 Notification has been received from Parking Services that special permission has been given to loadunload
for as long as necessary at a particular location
3 Vehicle is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use CCTV Operators check Permits system by searching the VRM to
confirm whether the vehicle holds a valid PIB
4 Vehicle is identified as having a valid WCC-issued SYLDYL dispensation
5 Vehicle is in the Whitehall Security Zone
6 Domestic and office removal vehicles for as long as necessary whilst actively loading unloading
7 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
8 Gate or barrier to premises which the vehicle needs access to is being opened or closed and there is no
other practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off-street area
9 Visible signs of unavoidable vehicle breakdown or if a recovery service vehicle in attendance
10 Vehicle being used for Fire Brigade Ambulance or Police purposes
9 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
11 London Fire Brigade Vehicle displaying Identifier Board
12 The main funeral or wedding vehicle as well as 2 other family vehicles in the funeral or wedding cortege All other vehicles must park legally
13 WCC formal instruction to disregard
Observations
1 There is evidence of loadingunloading bulky or heavy items For private loading activity the goods must be
too heavy or bulky to be carried from a legal parking place Take logging then give a minimum of 20 mins casual observation 0830-1100 - If loading still taking place after 20 mins give further 20 mins casual observation If no
loading observed after 20 mins give 5 mins constant observation before issuing PCN if loading is not observed during this period If loading is seen repeat procedure 1100-1830 - If vehicle still in situ after 20 mins issue PCN Multi-drops that may take longer than 20 mins
are permitted as long as the vehicle is moved in the process A fresh 20 minute casual observation should be given if vehicle moved
Note the TMO allows continuous loading activity for as long as necessary before 1100 but 20 mins max from 1100 to 1830
2 Evidence of picking upsetting down passengers and their luggage observed Sufficient time must be
allowed for this activity (for as long as necessary) Driver should be with vehicle
3 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
4 Vehicle is displaying an exemption board which allows vehicles to wait for 10 mins outside a named hotel
as agreed by WCC while picking upsetting down passengers
5 Give 5 mins constant observation to vehicles displaying a valid disabled badge to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
6 Vehicles displaying a valid residentsrsquo permit for the same zone (or interim permit or URN) to be given 5 mins
constant observation on a SYL If no loadingunloading activity observed after this time PCN should be issued If concession blatantly being abused PCN can be issued without 5 mins observation but full notes must be made
7 Vehicle displaying hospital car service identifier whilst parked in close proximity to hospitalclinic give 20
mins casual observation to allow for picking upsetting down passenger(s) andor patient(s) If no activity seen after 20 mins issue instant PCN Record hospitalclinic name
10 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Private Vehicles Private cars estate vehicles non-liveried solo motorcycles
LoadingUnloading Outside of CPZ hours - Night-Time Enforcement Waiting Restrictions may apply Loading Restrictions Do Not Apply PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
SYLs ndash All vehicles
SYLs not active therefore no enforcement unless timeplate extends hours in which case enforcement is identical to DYLs below for the duration of the extended period However no PCNs to be issued for the first and last 3 mins of extended period DYLs ndash1830-0830
Where there is evidence of loadingunloading bulky or heavy items take logging then give 20 mins casual observation If loading still taking place after 20 mins give further 20 mins casual observation If no loading observed after 20 mins give 5 mins constant observation and if loading still not observed during this period issue code 01
PCN If loading is seen repeat procedure Loadingunloading is permitted for as long as necessary For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place Exemptions and observations as per pages 8-9
11 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Private Vehicles Private cars estate vehicles non-liveried solo motorcycles
Double Parking Waiting Restrictions May Apply Loading Restrictions Do Not Apply PCN Code 26 ldquoParked in a special enforcement area more than 50cm from the edge of the carriageway and not within a designated parking placerdquo
Enforcement by Marshal and CCTV
Instant code 26 PCN unless exemption below applies
If loadingunloading activity is being carried out the driver should be asked to move to the kerbside where this is available and appropriate Note for double parking to be occurring the vehicle must be parked more than 50cm away from bothall kerbsedges of carriageway Exemptions
1 Wide streets in C zone Do not enforce outside CPZ hours unless vehicle is preventing free flow of traffic Full notes and photograph required
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 WCC formal instruction to disregard
Observations
1 If evidence of loadingunloading heavy bulky items seen and no other kerbside parking place available for vehicle nearby ndash
0830-1100 - give 20 mins casual observation If loading still taking place after 20 mins give further 20
mins casual observation If no loading observed after first 20 mins give 5 mins constant observation before issuing PCN if no further loading observed
1100-1830 - same applies but if vehicle still in situ after first 20 mins issue PCN
2 If evidence of picking upsetting down passengers seen allow as long as is necessary If no evidence seen
issue instant PCN 3 Give 5 mins constant observation to vehicles displaying a valid disabled badge to ascertain whether picking
upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
12 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles Liveried or unliveried commercial vehicles (ie vans HGVs lorries etc) Royal Mail vehicles liveried solo
motorcycles
Waiting Restrictions Apply Loading Restrictions Do Not Apply
PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
Instant code 01 PCN only if evidence of concession being abused ie driver in cafeacute etc Full notes to be made by
Marshal Do not issue PCN by CCTV unless it is clear that any concession is being abused Exemptions
1 Any vehicle - do not issue for the first and last 3 mins of controlled hours on SYLs 2 Notification has been received from Parking Services that special permission has been given to loadunload
post-1100 as operation cannot be completed within 20 min allowance
3 Vehicle is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use CCTV Operators check Permits system by searching the VRM to
confirm if the vehicle holds a valid PIB
4 Vehicle is identified as having a valid WCC-issued SYLDYL dispensation
5 Cleansing and refuse vehicles collecting rubbish from the side of the road (Note this applies to both WCC
and commercial refuse company vehicles)
6 Domestic and office removal vehicles for as long as necessary whilst actively loading unloading
7 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
8 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other
practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off-street area
13 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
9 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
10 Vehicle is in the Whitehall Security Zone
11 WCC formal instruction to disregard
12 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 0830ndash1100 - Give 20 mins casual observation then additional 5 mins constant observation If
loadingunloading is observed repeat process up to 1100 If no evidence of loadingunloading after 25 mins a PCN may be issued HGVs only give 40 mins casual observation then additional 5 mins constant observation If loading
unloading is observed repeat process up to 1100 If no evidence of loadingunloading after 45 mins a PCN may be issued 1100-1830
Casual observation for 20 mins and if vehicle is still in situ a PCN may be issued Multi-drops that may take longer than 20 mins are permitted as long as the vehicle is moved in the process A fresh 20 minute casual observation should be given if vehicle moved The back of vehicle should be checked to see if driver in attendance and for evidence of loadingunloading activity and a photograph of the back of the vehicle (or side of the vehicle where loadingunloading takes place) taken at time of issue Full notes to be made by Marshal HGVs only give 40 mins casual observation A PCN may be issued if vehicle still in situ after this period
1830ndash0830 on DYLs - As per 0830ndash1100 above
Note the TMO allows continuous loading activity for as long as necessary before 1100 but 20 mins max from 1100 to 1830 There is no restriction on the nature of goods for commercial loading activity HGVs are vehicles over 35 tonnes in weight The additional observation should only be given to those vehicles displaying the HGV operator disc They may also have chevrons at the rear although if present these only indicate vehicles that are over 75 tonnes
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation 3 BT vehicles loadingunloading Give 20 mins casual observation except outside exchange where 5 mins
constant observation should be given
4 Evidence of delivering mail or postal packets by couriers in which case 20 mins should be allowed before issuing a PCN Apply observations as per observation 1 above
5 Give 2 mins observation to licensed Hackney Carriages to ascertain whether loadingunloading andor picking upsetting down
6 Hospital Car Service vehicle displaying hospital car service identifier parked in close proximity to
hospitalclinic give 20 mins casual observation to allow for picking upsetting down passenger(s) andor patient(s) If no activity seen after 20 mins issue instant PCN Record hospitalclinic name
7 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual
observation As long as necessary should be given up to 1100 with 40 mins max thereafter CCTV camera operators should not issue PCNs to cash deliverycollection vehicles unless concession clearly being abused
8 Prisoner Transport vehicles in vicinity of Police station or Magistrates court ndash give 20 mins casual observation
14 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles Liveried or unliveried commercial vehicles (ie vans HGVs lorries etc) Royal Mail vehicles liveried solo
motorcycles
LoadingUnloading Outside of CPZ hours - Night-Time Enforcement Waiting Restrictions May Apply Loading Restrictions Do Not Apply PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
Do not issue PCN by CCTV unless it is clear that concessions are being abused SYLs ndash All vehicles
SYL controls not active therefore no enforcement unless timeplate extends hours in which case enforcement is identical to DYLs below for the duration of the extended period Unlimited loadingunloading activity is permitted However no PCNs to be issued for the first or last 3 mins of extended period DYLs ndash between 1830-0830
Give 20 mins casual observation then additional 5 mins constant observation If loadingunloading observed repeat process If no evidence of loadingunloading after 25 mins a PCN may be issued Multi-drops that may take longer than 20 mins are permitted as long as the vehicle is moved in the process A fresh 20 minute casual observation should be given if vehicle moved Unlimited loadingunloading activity is permitted The back of vehicle should be checked to see if driver in attendance and for evidence of loading activity Full notes to be made by Marshal HGVs only give 40 mins casual observation then additional 5 mins constant observation If no evidence of
loadingunloading after 45 mins a PCN may be issued There is no restriction on the nature of goods for commercial loading activity Exemptions and observations as per pages 12-13
15 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles Liveried or unliveried commercial vehicles (ie vans HGVs lorries etc) Royal Mail vehicles liveried solo
motorcycles
Double Parking Waiting Restrictions May Apply Loading Restrictions Do Not Apply PCN Code 26 ldquoParked in a special enforcement area more than 50cm from the edge of the carriageway and not within a designated parking placerdquo
Enforcement by Marshal and CCTV
Do not issue PCN by CCTV unless it is clear that any concession is being abused Note for double parking to be occurring the vehicle must be parked more than 50cm away from bothall kerbsedges
of the carriageway Do not issue code 26 PCNs in narrow streets but revert to waiting and loading restrictions as per pages 12-13 Exemptions
1 Cleansing and refuse vehicles collecting rubbish from the side of the road (Note this applies to both WCC and commercial refuse company vehicles)
2 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
3 WCC formal instruction to disregard
4 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
Observations
1 0830-1100 - give 20 mins casual observation If loading still taking place after 20 mins give further 20 mins
casual observation If no loading observed after first 20 mins give 5 mins constant observation before issuing PCN if no further loading observed HGVs only give 40 mins casual observation then additional 5 mins constant observation If no evidence of
loadingunloading after 45 mins a PCN may be issued
1100-1830 - same applies but if vehicle still in situ after first 20 mins issue PCN
16 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
HGVs only give 40 mins casual observation A PCN may be issued if vehicle still in situ after this period
2 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual
observation if no appropriate kerbside space available
17 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles HGVs over 25 tonnes or 5 tonnes laden weight buses of more than 8 seats excluding the driver
Overnight Waiting Ban Hours Midnight-0800 and 1830-Midnight Everyday
PCN Code 55 ldquoA commercial vehicle parked in a restricted street in contravention of the Overnight Waiting Banrdquo PCN code applies to any designation
Enforcement by Marshal and CCTV
Do not issue PCN by CCTV unless it is clear that any concession is being abused Check back of vehicle to see if vehicle attended before commencing enforcement Full notes to be made by Marshal There must be a repeater plate at both ends of the street and on turnarounds at junctions that turn into the street This is so the vehicle would have driven past the signed restriction
Exemptions
1 WCC formal instruction to disregard
2 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance Observations
1 Coachesbuses are allowed to remain parked until midnight in designated coach bays PCNs can be issued after this time once 10 mins casual observation has been given Coach defined as a vehicle containing more than 8 seats exclusive of the driver (ie 9 plus the driver) so if in doubt as to whether coach or mini-bus Marshal should count the number of passenger seats Coaches are now classed as lsquobusesrsquo
2 40 mins casual observation period should be given to HGVs followed by an additional 5 mins constant
observation to establish if the vehicle is in the process of loadingunloading If no evidence of loading activity then observed issue instant PCN If loading observed repeat the process This does not apply to coachesbuses
18 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles Coaches Buses
Waiting Restrictions Apply Loading Restrictions Do Not Apply PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
Do not issue PCN by CCTV unless it is clear that any concession is being abused
Coach defined as a vehicle containing more than 8 seats exclusive of the driver (ie 9 plus the driver) Coaches are now classed as lsquobusesrsquo
Exemptions
1 WCC formal instruction to disregard
2 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance Observations
1 10 mins casual observation If evidence of picking upsetting down passengers and their luggage is then observed give as long as is necessary to complete the process If no activity is seen after 10 mins observation then issue instant PCN
19 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES
Pedestrian Zones PCN Code 01 ldquoParked in a restricted street during prescribed hoursldquo PCN Code 02 ldquoldquoParked or loadingunloading in a restricted street where waiting and loadingunloading restrictions are in forcerdquo
Enforcement by Marshal and CCTV
The pedestrian zone signage will show the times when vehicular access to the zone is permitted During these times either normal SYL or loading ban restrictions apply (the latter where lsquono loadingrsquo signs are present) even though the zone will have no yellow line markings or kerb marks Unless exemption below applies any contravention within the zone should be issued with a code 01 or code 02 PCN (as appropriate) and not a code 62
Outside of the hours access is permitted an instant code 01 or code 02 PCN should be issued as appropriate unless
exemption below applies For commercial vehicles during hours access is permitted instant PCN only if evidence of concession being abused Do not issue PCN by CCTV to commercial vehicles unless it is clear that any concession is being abused Exemptions
1 Notification has been received from Parking Services that special permission has been given to loadunload for as long as necessary at a particular location or outside of zone access times
2 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company and is parked in compliance with the boardrsquos conditions of use CCTV Operators check
Permits system by searching the VRM to confirm if the vehicle holds a valid PIB
3 Vehicle is identified as having a valid WCC-issued SYL dispensation specifically given for a loading ban location
4 Cleansing and refuse vehicles collecting rubbish (Note this applies to WCC and commercial refuse company vehicles)
5 Domestic and office removal vehicles for as long as necessary whilst actively loadingunloading Special permission required from Parking Services if a loading ban is in place
6 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
20 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
7 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
8 Vehicle being used for Fire Brigade Ambulance or Police purposes
9 London Fire Brigade Vehicle displaying Identifier Board
10 WCC formal instruction to disregard
11 During times when access is permitted gate or barrier to premises which the vehicle needs access to is
being opened or closed and there is no other practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off-street area
12 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 During times when access is permitted and no loading ban is in place - There is evidence of private
vehicles loadingunloading bulky or heavy items Take logging then give a minimum of 20 mins casual
observation If loading still taking place after 20 mins give further 20 mins casual observation up until end of permitted access time If no loading observed after 20 mins give 5 mins constant observation before issuing PCN if loading not observed during this period If loading is seen repeat procedure As long as necessary should be given during permitted times
2 During times when access is permitted and no loading ban is in place give 20 mins casual observation to commercial vehicles then additional 5 mins constant observation If loadingunloading is observed repeat
process up until end of permitted access time If no evidence of loadingunloading after 25 mins a PCN may be issued As long as is necessary should be given during permitted times There is no restriction on the nature of goods for commercial loading activity HGVs only give 40 mins casual observation then additional 5 mins constant observation If loading
unloading is observed repeat process up until end of permitted access time If no evidence of loadingunloading after 45 mins a PCN may be issued
HGVs are vehicles over 35 tonnes in weight The additional observation should only be given to those vehicles displaying the HGV operator disc They may also have chevrons at the rear although if present these only indicate vehicles that are over 75 tonnes
3 During times when access is permitted - Evidence of picking upsetting down passengers and their luggage observed Sufficient time must be allowed for this activity (for as long as necessary) Driver should be with vehicle
4 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
5 During times when access is permitted and no loading ban is in place - Evidence of delivering mail or postal packets by couriers in which case 20 mins should be allowed before issuing a PCN Apply observations as per observation 2 for commercial vehicles above
6 BT vehicles loadingunloading Give 20 mins casual observation except outside exchange where 5 mins constant observation should be given
7 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
8 During times when access is permitted - Give 5 mins constant observation to vehicles displaying a valid
disabled badge to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
9 During times when access is permitted and no loading ban is in place - Vehicles displaying a valid residentsrsquo permit for the same zone (or interim permit or URN) to be given 5 mins constant observation before issue of PCN If no loadingunloading activity observed after this time PCN should be issued If concession blatantly being abused PCN can be issued without 5 mins observation but full notes must be made
21 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
10 Give 2 mins observation to licensed Hackney Carriages to ascertain whether loadingunloading andor picking upsetting down
11 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual
observation
22 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES
Waiting and Loading Restrictions Apply
PCN Code 02 ldquoParked or loadingunloading in a restricted street where waiting and loadingunloading restrictions are in forcerdquo
Enforcement by Marshal and CCTV
Instant PCN unless exemptions below apply Note at designated locations lsquoat any timersquo loading restriction signs are not required Exemptions
1 Notification has been received from Parking Services that special permission has been given to loadunload at a particular location
2 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by
a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use CCTV Operators check Permits system by searching the VRM to confirm if
the vehicle holds a valid PIB
3 Vehicle is identified as having a valid WCC-issued SYLDYL dispensation specifically given for a loading ban location
4 Cleansing and refuse vehicles collecting rubbish from the side of the road (Note this applies to WCC and
commercial refuse company vehicles)
5 Vehicle is in the Whitehall Security Zone 6 Vehicles used for Fire Brigade Ambulance or Police purposes
7 Domestic and office removal vehicles with special permission from Parking Services whilst actively loading
unloading for as long as necessary
8 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
9 Gate or barrier to premises which the vehicle needs access to is being opened or closed and there is no
other practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off-street area
10 Visible signs of unavoidable breakdown or recovery service vehicle in attendance
23 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
11 WCC formal instruction to disregard
12 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Evidence of picking upsetting down passengers and their luggage observed Sufficient time must be
allowed for this activity (for as long as necessary) Driver should be with vehicle
2 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
3 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual observation PCNs should not be issued by CCTV to cash deliverycollection vehicles unless concession clearly being abused
4 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation 5 Give 5 mins constant observation to vehicles displaying a valid disabled badge to ascertain whether picking
upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
6 Clinical or Hazardous Waste collection vehicles actively involved in the collection of clinical or hazardous
waste to be given 20 mins casual observation
7 Give 2 mins observation to licensed Hackney Carriages to ascertain whether loadingunloading andor picking upsetting down
24 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Residentsrsquo Bays PCN Code 12 ldquoParked in a residentsrsquo or shared-use parking place or zone without either clearly displaying a valid permit or voucher or pay and display ticket issued for that place or without payment of the parking chargerdquo PCN Code 19 ldquoParked in a residentsrsquo or shared-use parking place or zone either displaying an invalid permit or voucher or pay and display ticket or after the expiry of paid for timerdquo
Enforcement by Marshal
Instant code 12 PCN if vehicle displaying no visible residentsrsquo permit (code 12r) or if vehicle relying on a PampD ticket (code 12t) or other payment (code 12r) unless exemption below applies
Instant code 19 PCN If vehicle displaying an invalid residentsrsquo permit wrong zone (code 19w) incorrect VRM (code 19x) or expired permit (code 19z) unless exemption below applies
When instructed to take enforcement action as a result of a residentsrsquo permit being altered the vehicle can be issued with an instant code 12r PCN Details of this action must be confirmed with WCCrsquos permit investigation contractor at
the earliest opportunity
Exemptions
1 Vehicle is displaying any of the following valid permits ndash
Residentsrsquo permit for the appropriate zone (note a motorcycle residentsrsquo permit will be a lsquovirtualrsquoelectronic permit)
Permit URN
lsquoInterimrsquo residentsrsquo permit
WCC white disabled badge (note in a Car Club vehicle the VRM on the badge will not match that of the vehicle)
Official All Zones permit
Business or Teachersrsquo permit in sub-zone C2
Residentsrsquo visitorsrsquo (Brent) or business permit or white disabled badge equivalent (RBKC Purple Camden Green or substitute badge City of London Red) for a neighbouring borough on a reciprocal street where agreement applies and as denoted on the sign This does not apply in Queenrsquos Gate
2 All vehicles ndash do not issue for the first and last 3 mins of controls This does not apply to residentsrsquo bays that
are enforced at all times For non-24 hour controls this means -
0830 ndash 1830 controls
0830 0831 0832 ndash do not issue 0833 ndash 1826 ndash valid PCN 1827 1828 1829 ndash do not issue 1830 onwards ndash controls have ended 0830 ndash 2030 controls
0830 0831 0832 ndash do not issue
25 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
0833 ndash 2026 ndash valid PCN 2027 2028 2029 ndash do not issue 2030 onwards ndash controls have ended 0830 ndash 2200 controls
0830 0831 0832 ndash do not issue 0833 ndash 2156 ndash valid PCN 2157 2158 2159 ndash do not issue 2200 onwards ndash controls have ended
3 If vehicle is displaying an expired annual residentsrsquo permit for zone take following action
Permit expired by 1-14 days ndash Warning Notice
Permit expired by 15 days-1 month ndash Instant code 19z PCN
Permit expired by 1 month plus - Instant code 12r PCN
4 The residentsrsquo permit or White Disabled Badge is obscured in which case a Warning Notice only should be
issued if a HHCT check confirms the permitbadge as valid
5 If vehicle is displaying expired white badge take following action
Badge expired by 1 day-1 month ndash Warning Notice
Badge expired by 1 month plus ndash Instant code 12r PCN
6 Notification has been received from the Parking Services that special permission has been given to
loadunload at particular location
7 Vehicle displaying valid Trades Permit Note a Trades permit issued by a neighbouring borough is acceptable on a reciprocal street
8 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by
a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
9 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and
commercial refuse company vehicles
10 Domestic and office removal vehicles for as long as necessary whilst actively loadingunloading
11 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
12 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other
practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off street area
13 Vehicles used for Fire Brigade Ambulance or Police purposes
14 H zone residentsrsquo permit allows permit concessions in zones A and D
15 If vehicle is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings)
issue Warning Notice unless vehicle is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24 PCN
16 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
17 WCC formal instruction to disregard
18 WCC CCTV car being used in pursuance of statutory powers or duties
26 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
Observations
1 If evidence of picking upsetting down passengers and their luggage is observed a maximum of 2 mins is
allowed Driver should be with vehicle
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
3 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing PCN
4 Commercial vehicles (including long wheel-based vehicles) ndash give 20 mins casual observation If vehicle
still in situ issue instant PCN
Private vehicles ndash if evidence of loadingunloading observed give 20 mins casual observation as above
For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place If no evidence of loading activity seen instant PCN
Note maximum time for loading in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private If max time exceeded issue code 12r PCN
5 If vehicle is displaying valid HEB badge then 60 minute casual observation should be given before PCN
issued
6 Give 5 mins constant observation to vehicles displaying a valid blue disabled badge (any issuing authority) to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
7 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual observation As long as necessary should be given up to 1100 with 40 mins max thereafter
27 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Shared-Use Bays - Residentsrsquo Permits Pay and Display and Pay-to-Park PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 12 ldquoParked in a residentsrsquo or shared-use parking place or zone without either clearly displaying a valid permit or voucher or pay and display ticket issued for that place or without payment of the parking chargerdquo PCN Code 19 ldquoParked in a residentsrsquo or shared-use parking place or zone either displaying an invalid permit or voucher or pay and display ticket or after the expiry of paid for timerdquo
Enforcement by Marshal
Shared-use bays enable residentsrsquo permit holders and visitors to use the same parking bay Residentsrsquo permit holders displaying a valid permit for that zone can park in these bays at any time whereas visitors must pay to park during the hours controls apply Some shared-use bays are only available to visitors at certain times during the day as indicated by the signage (eg 10am-4pm) Marshals will need to check for various payment methods at shared-use bays ndash residentsrsquo permits Pay-to-Park PampD and Parking Card payments are all valid If no residentsrsquo permit is on display prior to issue give 5 mins constant observation and confirm on the Pay-to-Park system that no further payment by phone has been made This 5 mins observation period is to enable the motorist to make payment upon parking Record location number where vehicle is parked in Notes field on HHCT When confirming whether a vehicle has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked Where drivers have paid to park it is acceptable for them to move to another shared-use or paid-for parking bay within the same zone using the same payment until it expires but not to another zone even if the tariff is identical
28 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PCN Scenarios ndash
PampD Ticket Pay-to-Park Parking Card Residentsrsquo Permit = PCN Code
Pa
ym
en
t
none none none none 12s
at least 3 mins expiry
none none none 19s
none at least 3
mins expiry none none 19s
none none at least 3
mins expiry none 19s
none none Card incorrectly
scratched none 19s
none none none expired 19z
none none none wrong VRM 19x
none none none wrong zone 19w
Issue code 12s PCN after 5 mins constant observation if vehicle displaying no visible method of payment (no permit
no Parking Card no payment by phone or no PampD ticket or a PampD ticket from a different Borough) unless an exemption applies Issue instant code 19s PCN in the following circumstances unless an exemption applies ndash
1 Vehicle parked with a payment which has expired by at least 3 mins 2 Vehicle displaying a wrongly dated PampD ticket 3 Vehicle displaying PampD ticket or Parking Card face down obscured blank or incomplete Do not issue if
PampD ticket or Parking Card is upside down but details can be read - check ticketCard for validity 4 Vehicle displaying an incorrectly scratched Parking Card 5 Motorist is attempting to rely on a Pay-to-Park or PampD payment made in another zone 6 Vehicle is displaying a receipt of payment rather than a PampD ticket 1-6 above assumes no other valid method of payment has been used
Instant code 19 PCN If vehicle displaying an invalid residentsrsquo permit wrong zone (code 19w) incorrect VRM (code 19x) or expired permit (code 19z) unless exemption below applies
If note left by motorist indicating PampD not working or their creditdebit card not registering Marshal should report possible fault check for payment by other method and if none issue instant code 12s PCN Full notes to be recorded
When instructed to take enforcement action as a result of a residentsrsquo permit being altered the vehicle can be issued with an instant code 12s PCN Details of this action must be confirmed with WCCrsquos permit investigation contractor at
the earliest opportunity Exemptions
1 All vehicles ndash do not issue for the first and last 3 mins of controlled hours This means -
0830 ndash 1830 controls
0830 0831 0832 ndash do not issue 0833 ndash 1826 ndash valid PCN 1827 1828 1829 ndash do not issue 1830 onwards ndash controls have ended 0830 ndash 1330 Saturday controls (where applicable)
0830 0831 0832 ndash do not issue 0833 ndash 1326 ndash valid PCN 1327 1328 1329 ndash do not issue 1330 onwards ndash controls have ended
29 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
2 Vehicle is displaying any of the following valid items ndash
PampD ticket
Parking Card
Residentsrsquo permit for the appropriate zone (inc lsquovirtualrsquoelectronic motorcycle residentrsquo permit)
Permit URN
lsquoInterimrsquo residentsrsquo permit
WCC white disabled badge (note in a Car Club vehicle the VRM on the badge will not match that of the vehicle)
Official All Zones permit
Business or Teachersrsquo permit in sub-zone C2
Residentsrsquo visitorsrsquo (Brent) or business permit or white disabled badge equivalent (RBKC purple Camden green City of London red) for a neighbouring borough on a reciprocal street where agreement applies and as denoted on the sign This does not apply in Queenrsquos Gate
3 Motorist has made a valid payment by phone 4 If vehicle is displaying an expired annual residentsrsquo permit for zone take following action -
Permit expired by 1-14 days ndash Warning Notice
Permit expired by 15 days-1 month ndash Instant code 19s PCN
Permit expired by 1 month plus - Instant code 12s PCN
This assumes no valid PampD ticket Parking Card or white disabled badge is on display or no payment by phone has been made
5 The residentsrsquo parking permit or white disabled badge is obscured in which case a Warning Notice only
should be issued if a HHCT check confirms the permitbadge as valid
6 If vehicle is displaying expired white badge take following action
Badge expired by 1 day-1 month ndash Warning Notice
Badge expired by 1 month plus ndash Instant code 12s PCN
7 A PampD ticket purchased from the same zone is acceptable In Lincolnrsquos Inn Fields only this includes tickets purchased from Camden In Queens Gate and Exhibition Road this includes tickets purchased from RBKC
8 If PampD machine shows Marshalrsquos ldquoOut of Orderrdquo notice vehicle exempt for max stay calculated from the time
the machine is returned to service Vehicle must be moved unless other valid method of payment used or can rely on an exemption Code 08 (ldquoParked at an out of order meter during controlled hoursrdquo) is not to be used on shared-use bays Unless the above applies motorists should either use an alternative payment method or move the vehicle This is explained at the bay
9 Notification has been received from Parking Services that special permission has been given to loadunload
at particular location
10 Vehicle displaying valid Trades Permit Note a Trades permit issued by a neighbouring borough is acceptable on a reciprocal street
11 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by
a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
12 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and
commercial refuse company vehicles
13 Domestic and office removal vehicles for as long as necessary whilst actively loadingunloading
14 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
30 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
15 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other
practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off street area
16 Vehicle being used for Fire Brigade Ambulance or Police purposes
17 If vehicle overhanging bay markings (2 wheels or more are outside of the bay and not touching the bay
markings) issue Warning Notice unless vehicle is causing an obstruction to other road users ie is a hazard is affecting traffic flow or is preventing the use of adjacent space(s) in which case issue instant code 24 PCN
18 H zone residentsrsquo permit allows permit concessions in zones A and D
19 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
20 WCC formal instruction to disregard
21 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 If evidence of picking upsetting down passengers and their luggage is observed a maximum of 2 mins is
allowed Driver should be with vehicle
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
3 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing PCN
4 Commercial vehicles (including long wheel-based vehicles) ndash give 20 mins casual observation If vehicle
still in situ issue instant PCN For all commercial vehicles except long wheel-based vehicles the 20 mins exemption can be used before or after payment has been made to extend the loadingunloading period If PCN is issued for vehicle exceeding the 20 mins period this must be evidenced through Marshal observations and notes
Private vehicles ndash if evidence of loadingunloading observed give 20 mins casual observation as above If
no evidence of loading activity seen instant PCN Note maximum time in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private If max time exceeded issue code 12s PCN
5 Vehicle is displaying valid blue badge and payment to park has expired by less than 63 mins
6 Vehicle is a WCC Car Club vehicle and payment to park has expired by less than 63 mins This applies if
either Zipcar Reader Zipcar badge or WCC Car Club badge are on display
7 If vehicle is displaying valid HEB badge then 60 minute casual observation should be given before PCN issued
8 Give 5 mins constant observation to vehicles displaying a valid blue disabled badge (any issuing authority) to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
9 Electric vehicles and plug-in hybrids can park free of charge up to the max stay allowed 2 loggings required
Marshals should ascertain vehicle status via tax disc and vehicle make and model type
10 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual observation
31 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Paid-For Parking Bays (Pay and Display and Pay-to-Park Bays and Pay-to-Park Only Bays) PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 30 ldquoParked for longer than permittedrdquo
Enforcement by Marshal
Marshals will need to check for various payment methods at these bays ndash Pay-to-Park PampD and Parking Card payments are all valid Marshals should allow any valid method of payment (Pay-to-Park PampD ticket or Parking Card) in a paid-for parking bay regardless of specific bay designation Prior to issue give 5 mins constant observation and confirm on the Pay-to-Park system that no payment by phone has been made This 5 mins observation period is to enable the motorist to make payment upon parking Record location number where vehicle is parked in Notes field on HHCT A PCN may be issued once payment has expired by 3 mins As the motorist can subsequently top up their payment at any time there is no requirement to give a second 5 mins observation Where drivers have paid to park it is acceptable for them to move to another paid-for parking bay within the same zone using the same payment until it expires but not to another zone even if the tariff is identical If the motorist is attempting to rely on a Pay-to-Park or PampD payment made in another zone a code 11 PCN should
be issued PCN Scenarios ndash
PampD Ticket Pay-to-Park Parking Card = PCN Code
Pa
ym
en
t
none none none
11u (in P2P only bay)
11 (in P2PPampD bay)
at least 3 mins expiry
none none 05
none at least 3
mins expiry none 05
none none at least 3
mins expiry 05
none none Card incorrectly
scratched
11u (in P2P only bay)
11 (in P2PPampD bay)
32 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
If note left by motorist indicating PampD not working or card not registering report possible fault check for payment by other method and if none issue instant code 11 or 11u PCN as appropriate Full notes to be recorded
Where a vehicle is displaying a receipt of payment rather than a PampD ticket this is insufficient (PCN code 11 or 11u)
If vehicle is displaying an obscured PampD ticket or Parking Card or if ticketCard is face down issue instant code 11 or 11u PCN if no payment has been made by other method Do not issue if ticketCard is upside down only and
details can be read ndash check ticketCard for validity When confirming whether a vehicle has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked Note shared-use (residentsrsquopaid-for) bays are enforced by codes 12 and 19 (see pages 27-30) Exemptions
1 All vehicles ndash do not issue a PCN during the first and last 3 mins of controlled hours This means ndash
0830 ndash 1830 controls
0830 0831 0832 ndash do not issue 0833 ndash 1826 ndash valid PCN 1827 1828 1829 ndash do not issue 1830 onwards ndash controls have ended 0830 ndash 1330 Saturday controls (where applicable)
0830 0831 0832 ndash do not issue 0833 ndash 1326 ndash valid PCN 1327 1328 1329 ndash do not issue 1330 onwards ndash controls have ended
2 Vehicles showing the following valid permits can park free of charge 0830-0930 and 1730-1830 Where
controls on Saturday end at 1330 concession applies 0830-0930 and 1230-1330
Residentsrsquo permit for the zone (including lsquovirtualrsquoelectronic motorcycle residentsrsquo permit)
Official All Zones permit
Permit URN
lsquoInterimrsquo residentsrsquo permit
Business or Teachersrsquo permit in sub-zone C2
Residentsrsquo or business permit for a neighbouring borough on a reciprocal street
Where valid permit displayed PCN should not be issued until 0933 or from 1727 Where controls end at 1330 on a Saturday PCN should not be issued until 0933 or from 1227
0830 ndash 1830 controls
0830 ndash 0930 ndash first hour permit exemption applies 0930 0931 0932 ndash do not issue 0933 ndash 1726 ndash valid PCN 1727 1728 1729 ndash do not issue 1730 ndash 1830 ndash last hour permit exemption applies 1830 onwards ndash controls have ended 0830 ndash 1330 Saturday controls (where applicable)
0830 ndash 0930 ndash first hour permit exemption applies 0930 0931 0932 ndash do not issue 0933 ndash 1226 ndash valid PCN 1227 1228 1229 ndash do not issue 1230-1330 ndash last hour permit exemption applies 1330 onwards ndash controls have ended
3 A PampD ticket purchased from the same zone is acceptable In Lincolnrsquos Inn Fields only this includes tickets purchased from Camden In Queens Gate and Exhibition Road this includes tickets purchased from RBKC
33 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
4 If PampD machine shows Marshalrsquos ldquoOut of Orderrdquo notice vehicle exempt for max stay calculated from the time
the machine is returned to service Vehicle should be moved unless other method of payment used or can rely on an exemption Code 08 (ldquoParked at an out of order meter during controlled hoursrdquo) is not to be used on paid-for parking bays Unless the above applies motorists should either use an alternative payment method or move the vehicle This is explained at the bay
5 Vehicle is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued
by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
6 Vehicle is displaying valid WCC white disabled badge Note in a Car Club vehicle the VRM on the badge
will not match that of the vehicle
7 Vehicle is displaying a valid Trades permit Note a Trades permit issued by a neighbouring borough is acceptable on a reciprocal street
8 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and commercial refuse company vehicles
9 Domestic and office removal vehicles for as long as necessary whilst actively loadingunloading
10 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
11 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other
practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off-street area
12 Vehicles being used for Fire Brigade Ambulance or Police purposes
13 If vehicle is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings) issue Warning Notice unless vehicle is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24 PCN
14 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
15 WCC formal instruction to disregard
16 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Evidence of private vehicle loadingunloading observed in which case 20 mins casual observation must be
given before PCN issued
Give 20 mins casual observation to commercial vehicles even if no loading activity is seen Long wheel-
based vehicles that do not fit into one bay are still permitted to loadunload For all commercial vehicles except long wheel-based vehicles the 20 mins exemption can be used before or after payment has been made to extend the loadingunloading period If PCN is issued for vehicle exceeding the 20 mins period this must be evidenced through Marshal observations and notes
Note maximum time for loading in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private If max time exceeded issue code 11 or 11u PCN (as appropriate)
2 Evidence of picking upsetting down passengers and their luggage observed A maximum of 2 mins is
allowed Driver should be with vehicle
34 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
3 Vehicle is displaying valid blue badge and payment to park has expired by less than 63 mins
4 Vehicle is a WCC Car Club vehicle and payment to park has expired by less than 63 mins This applies if
either Zipcar Reader Zipcar badge or WCC Car Club badge are on display
5 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
6 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
7 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing a PCN
8 Give 5 mins constant observation to vehicles displaying a valid blue disabled badge to ascertain whether
picking upsetting down is occurring Issue instant PCN after this period if none seen and no payment madedisplayed If activity observed allow as long as necessary
9 Electric vehicles and plug-in hybrids can park free of charge up to the max stay allowed Marshals should
ascertain vehicle status via tax disc and vehicle make and model type If also displaying a residentsrsquo permit the max stay is additional to the hour concession at the startend of controlled hours
10 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual observation
35 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Paid-For Motorcycle Bays PCN Code 11g ldquoParked without payment of the parking charge (motorcycle bay)rdquo PCN Code 23g ldquoParked in a parking place or area not designated for that class of vehicle (motorcycle bay)rdquo PCN Code 24 ldquoNot parked correctly within the markings of the bay or spacerdquo
Enforcement by Marshal
Bay Regulations
Zones A B C D H ndash Bays for motorcycles only at all times
Zones E F G ndash Bays for motorcycles only 0700-1900 Mon-Sat Non-motorcycle vehicles can use the bays outside of these hours
Motorcycle defined as a lsquopowered 2 wheelerrsquo or by a tax class of lsquobicyclersquo Motorcycle bay payment does not entitle a motorcycle to use any other bay type (eg normal Pay-to-Park bay PampD bay etc) Motorcycles are permitted to move freely from one motorcycle bay to another in any zone as long as a valid payment to park for that day has been made Marshals can and should remove the covers from vehicles to take enforcement action Full notes to be made and photographs taken Motorcycle Enforcement Unless exemption below applies code 11g PCN to be issued after 5 mins observation if no valid motorcycle payment
is showing on the HHCT When confirming whether a motorcycle has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked Code 24 (no suffix) Warning Notice rather than full PCN unless motorcycle is preventing another vehicle from using
an adjacent space or is causing an obstruction ie is a hazard to other road users or is affecting traffic flow Other Vehicle (non-motorcycle) Enforcement Unless exemption below applies instant code 23g PCN to be issued to any non-motorcycle vehicle parked within the
bay during the hours the bay is controlled for motorcycle use only (at all times in zones A B C D and H and 0700-1900 Mon-Sat in zones E F and G) Vehicle to be authorised for relocation Relocation can occur from 30 minutes after the issue of the PCN Note loadingunloading by non-motorcycle vehicles is not permitted
36 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
Exemptions
1 Motorcycle with valid payment - note all motorcycle permits (daily weekly monthly quarterly yearly) are lsquovirtualrsquo electronic permits Nothing physical will be on display
2 No PCN to be issued to motorcycles for the first or last 3 minutes of controls when payment is required (CPZ
hours)
0830 ndash 1830
0830 0831 0832 ndash do not issue 0833 ndash 1826 ndash valid PCN 1827 1828 1829 ndash do not issue 1830 onwards ndash payment controls have ended 0830 ndash 1330 Saturday (where applicable)
0830 0831 0832 ndash do not issue 0833 ndash 1326 ndash valid PCN 1327 1328 1329 ndash do not issue 1330 onwards ndash payment controls have ended
3 No PCN to be issued to non-motorcycle vehicles parked in E F and G zones for first and last 3 minutes of
controls when bays are controlled for motorcycles only (ie no PCN until 0703 or from 1857) Other zones are for motorcycles only at all times so this exemption will not apply
0700 ndash 1900 controls
0700 0701 0702 ndash do not issue 0703 ndash 1856 ndash valid PCN 1857 1858 1859 ndash do not issue 1700 onwards ndash controls have ended
4 Electric motorcycles that have registered to use the scheme and have been issued with a yearly permit Note this will be indicated on the HHCT nothing physical will be on display Marshals should check that the motorcycle is indeed an electric motorcycle by checking that tax disc quotes a tax class of lsquoElectric Vehiclersquo If the motorcycle cannot be identified as an electric vehicle issue a code 11g PCN after 5 mins observation
and make comprehensive notes
5 Motorcycle displaying valid WCC white disabled badge
6 Motorcycles with a valid residentsrsquo permit are entitled to park in any motorcycle bay city-wide Note residentsrsquo permits for motorcycles are lsquovirtualrsquo electronic permits Nothing physical will be on display
7 Vehicle (any) is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board
issued by a utility company as long as the vehicle is not affecting the flow of traffic and is parked in compliance with the boardrsquos conditions of use
8 Vehicles (any) used in connection with building operations or highway maintenance in or adjacent to street
where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation
street maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
9 Vehicles (any) being used for Police Fire Brigade or Ambulance purposes
10 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and
commercial refuse company vehicles
11 Domestic and office removal vehicles with special permission from Parking Services for as long as necessary whilst actively loadingunloading
12 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
37 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
13 WCC formal instruction to disregard
14 WCC CCTV car being used in pursuance of statutory powers or duties
15 Motorcycles with a valid Camden or RBKC residentsrsquo permit are entitled to park in WCC motorcycle bays in
respective boundary streets where reciprocal agreements apply Observations
1 Evidence of motorcycle loadingunloading observed in which case 20 minutes casual observation should be
given before PCN issue Does not apply to non-motorcycle vehicles which are not permitted to loadunload
from paid-for motorcycle bays
2 Evidence of delivering mail or postal packets etc by motorcycle couriers in which case 20 minutes should be allowed before issuing a PCN
3 Any Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
4 Evidence of picking upsetting down passengers and their luggage observed (any vehicle) A maximum of 2
minutes is allowed and the driver should remain with the vehicle Exception to this is if picking upsetting down involves a disabled or aged person where as long as necessary should be given
5 Give 5 minutes constant observation to any vehicle displaying a valid disabled badge to ascertain whether
picking upsetting down is occurring Issue instant PCN after this if none seen If activity observed allow as long as necessary
6 Vehicle (any) is displaying a valid and correctly completed HEB badge Keep under casual observation for
60 minutes before issuing a PCN
38 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Split-Use Bays PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 25 ldquoParked in a loading place or bay during restricted hours without loadingrdquo PCN Code 45 ldquoStopped in a taxi rankrdquo PCN Code 45w ldquoParked in a taxi rankrdquo
Enforcement by Marshal and CCTV (as appropriate for restriction type)
These bays are split-use so their use differs depending on the time of the day andor the day of the week Signage at each bay advises what use is permitted and when The bays are generally a combination of ndash
Pay-to-Park bays during stated hours of control
Taxi ranks during specified hours
Loading bays during specified hours
1 Enforcement during Pay-to-Park hours of control
Enforcement exemptions and observations during these times are as per a standard paid-for parking bay (see pages 31-34) 2 Enforcement during taxi rank hours of control
Enforcement exemptions and observations during these times are as per a standard taxi rank (see pages 70-71) All vehicles ndash do not issue a PCN during the first and last 3 minutes of taxi rank controls
3 Enforcement during loading bay hours of control
Enforcement exemptions and observations during these times are as per a standard on-street loading bay (see pages 57-58) All vehicles ndash do not issue a PCN during the first and last 3 minutes of loading bay controls
39 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Taxi-Only Pay-to-Park Bays PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 23 ldquoParked in a parking place or area not designated for that class of vehiclerdquo
Enforcement by Marshal
These bays are for hackney carriages only during hours of control Taxi Enforcement
Unless exemption below applies prior to issue give 5 mins constant observation and confirm on the Pay-to-Park system that no further payment by phone has been made If no payment shown after this period issue code 11 PCN
If payment expired by 3 mins or more issue code 05 PCN
Where taxis have paid by phone to park it is acceptable for them to move to another taxi Pay-to-Park bay within the same zone using the same payment but not to another zone (as tariffs vary) If the taxi is relying on a Pay-to-Park payment made in another zone a code 11 PCN should be issued
When confirming whether a taxi has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked Other Vehicle (non-taxi) Enforcement Unless exemption below applies during controlled hours instant code 23 PCN to any non-taxi vehicle parked within
the bay Vehicle to be authorised for relocation Relocation can occur from 30 minutes after the issue of the PCN Exemptions
1 Taxis ndash do not issue PCN during the first and last 3 mins of controlled hours
2 Taxis ndash a correctly scratched and displayed Parking Card is acceptable
3 Vehicle (any) is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
4 Taxi is displaying valid WCC white disabled badge
5 Vehicle (any) is displaying a valid Trades permit
6 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and commercial refuse company vehicles
40 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
7 Domestic and office removal vehicles with special permission from Parking Services for as long as necessary whilst actively loadingunloading
8 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
9 Vehicles being used for Fire Brigade Ambulance or Police purposes
10 If Taxi is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings)
issue Warning Notice unless taxi is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24 PCN
11 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
12 WCC formal instruction to disregard
13 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Evidence of private vehicle (any) loadingunloading observed in which case 20 mins casual observation
must be given before PCN issued For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place
Give 20 mins casual observation to commercial vehicles (any) even if no loading activity is seen Long
wheel-based vehicles that do not fit into one bay are still permitted to loadunload
Note Maximum time for loading in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private
2 Evidence of picking upsetting down passengers and their luggage observed (any vehicle) A maximum of 2
mins is allowed Driver should be with vehicle
3 Taxi is displaying valid blue badge and payment to park has expired by less than 63 mins
4 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
5 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
6 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing a PCN
7 Give 5 mins constant observation to vehicles (any) displaying a valid blue disabled badge to ascertain
whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
41 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Coach-Only Pay-to-Park Bays PCN Code 05c ldquoParked after the expiry of paid for time (buses only)rdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 23c ldquoParked in a parking place or area not designated for that class of vehicle (buses only)rdquo
Enforcement by Marshal
These bays are for coaches only 0800-midnight Coach defined as a vehicle containing more than 8 seats (ie 9) exclusive of the driver and are now classed as lsquobusesrsquo
1 Coach Enforcement
Prior to issue give 5 mins constant observation and confirm on the Pay-to-Park system that no payment by phone has been made If no payment shown after this period issue code 11 PCN
If payment has expired by 3 mins or more issue code 05c PCN
Parking Cards may be used as an alternative to Pay-to-Park If obscured or face down and details cannot be read issue instant code 11 PCN
Where coaches have paid by phone to park it is acceptable for them to move to another coach Pay-to-Park bay within the same zone using the same payment but not to another zone (as tariffs vary) If the coach is relying on a Pay-to-Park payment made in another zone a code 11 PCN should be issued
When confirming whether a vehicle has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked 2 Other Vehicle (non-coach) Enforcement During hours of control instant code 23c PCN to any non-coach vehicle parked within the bay unless exemption
below applies Vehicle to be authorised for relocation and can occur from 30 minutes after the issue of the PCN Exemptions
1 Coaches ndash do not issue a PCN during the first and last 3 mins of controlled hours
2 Vehicle (any) is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
3 Vehicle (any) is displaying a valid Trades permit
42 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
4 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and commercial refuse company vehicles
5 Domestic and office removal vehicles with special permission from Parking Services for as long as
necessary whilst actively loadingunloading
6 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
7 Vehicles being used for Fire Brigade Ambulance or Police purposes
8 If coach is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings)
issue Warning Notice unless vehicle is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24 PCN
9 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
10 WCC formal instruction to disregard
11 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Evidence of private vehicle (any) loadingunloading observed in which case 20 mins casual observation
must be given before PCN issued For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place
Give 20 mins casual observation to commercial vehicles (any) even if no loading activity is seen
Note Maximum time for loading in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private
2 Evidence of picking upsetting down passengers and their luggage observed (any vehicle) A maximum of 2
mins is allowed Driver should be with vehicle
3 Vehicle (any) displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
4 Royal Mail vehicles or couriers deliveringcollecting postal packets Give 20 mins casual observation
5 Give 5 mins constant observation to vehicles (any) displaying a valid disabled badge to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
6 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual
observation
43 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
Parking Bays
Market Tradersrsquo Bays PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 16q ldquoParked in a permit space or zone without clearly displaying a valid permit (market tradersrsquo bay)rdquo PCN Code 24q ldquoNot parked correctly within the markings of the bay or space (market tradersrsquo bay)rdquo
Enforcement by Marshal
During controlled hours the bays are for market traders only who display the appropriate permit Those displaying a permitURN must still then pay to park (Pay-to-Park or Parking Card) Payment is based on whole hours and not on minutes Marshals will need to check for payment at these bays and whether a valid permit is displayed A market trader permit must be displayed to validate use of the bay There are no exemptions for non-market traderrsquos vehicles loadingunloading or picking upsetting down 1 Vehicles clearly displaying a Market Tradersrsquo permit - Where a valid market trader permit is displayed but no payment is evident issue code 11 PCN Prior to issue give 5
mins constant observation and confirm that no payment by phone has been made Record location number where vehicle is parked in Notes field on HHCT Issue instant code 05 if a valid permit is displayed but where payment has expired by at least 3 mins
Issue instant code 16q PCN where an invalid obscured or expired Market Traderrsquos Permit is displayed regardless of
whether payment has been made Relocate only at specific request of WCC
If market trader vehicle is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings) issue Warning Notice unless vehicle is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24q PCN (regardless of
whether a payment has been made or whether a valid permitURN is displayed)
44 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
2 All Other Vehicles ndash Issue instant code 16q if vehicle parked with no permit (regardless of whether payment made) Relocate only at
specific request of Marshal or WCC Exemptions
1 All vehicles ndash do not issue for first and last 3 mins of controlled hours
2 Valid market tradersrsquo permit or a valid URN corresponding to the bays displayed and valid payment is
evident
3 Vehicles being used for Fire Brigade Ambulance or Police purposes
4 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
5 WCC formal instruction to disregard
6 Vehicle undertaking statutory utility work 7 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
8 If vehicle displaying an expired market tradersrsquo permit (and payment has been made) ndash
1-14 days ndash Warning Notice
15 days+ - Instant code 16q PCN
9 WCC CCTV car being used in pursuance of statutory powers or duties
45 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Car Club Permit Holders Only Bays ndash ldquoAt Any Timerdquo PCN Code 16e ldquoParked in a permit space or zone without clearly displaying a valid permit (car club bay)rdquo PCN Code 24e ldquoNot parked correctly within the markings of the bay or space (car club bay)rdquo
Enforcement by Marshal
Car Club vehicles must be collected from and re-parked in their own bay which bears the appropriate identifier number Each individual vehicle may not park in an alternative Car Club bay Elsewhere Car Club vehicles may park in paid-for bays if an appropriate payment to park is made Marshals will need to check that the vehicle is a Car Club vehicle registered for the bay in which the vehicle is parked This will be indicated in one of two ways -
1 Car Club registration will be indicated on the Pay-to-Park system 2 The Car Club operator will provide a badge which will be displayed in the windscreen
Whether or not a badge is displayed in the windscreen confirm on the Pay-to-Park system that the vehicle is registered as a Car Club vehicle at the bay in which it is parked Instant code 16e PCN if vehicle not registered at the Car Club bay andor if vehicle is registered at a different Car
Club bay Vehicle should be authorised for relocation Note no picking upsetting down or loadingunloading is allowed in Car Club bays Exemptions
1 Vehicle is registered as Car Club vehicle for the bay and displaying the appropriate Car Club badge
2 Notification has been received from Parking Services that permission has been given for another vehicle to
use the bay (eg for loading or substitute vehicle that is not Car Club vehicle)
3 Exempted vehicle is parked across dividing lines within a space provided for 2 or more vehicles
4 Vehicle being used for Fire Brigade Ambulance or Police purposes
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
6 WCC formal instruction to disregard
7 WCC CCTV car being used in pursuance of statutory powers or duties
46 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Electric Vehicle Charging Bays ndash ldquoAt Any Timerdquo PCN Code 14 ldquoParked in an electric vehiclesrsquo charging place during restricted hours without chargingrdquo PCN Code 231 ldquoParked in a parking place or area not designated for that class of vehicle (electric vehicles bay)rdquo PCN Code 301 ldquoParked for longer than permitted (electric vehicles bay)rdquo
Enforcement by Marshal
Only electric and plug-in hybrid vehicles may park in these bays (or electric-only motorcycles in electric motorcycle bays) Marshals can check the status of vehicle via the tax disc or the make and model type Electric and plug-in hybrid vehicles must be charging their batteries ndash the charging point light will be green when actively charging and
blue when the vehicle is fully charged 1 Electric or Plug-In Hybrid vehicles - Issue code 14 PCN if electric or plug-in hybrid vehicle is parked but not charging Electric or plug-in hybrid vehicles
are only allowed to stay for the max stay for the bay which is indicated on the time-plate This restriction only applies MonndashSat 0830-1830 Issue code 301 PCN if max stay exceeded during controlled hours 2 Non-Electric or Plug-In Hybrid vehicles - Unless exemption below applies issue code 231 if the vehicle is not electric or plug-in hybrid
Note electric motorcycle bays are for electric motorcycles only All other vehicles including electric cars to be issued with a code 23 PCN in an electric motorcycle bay
Exemptions
1 Electric or plug-in hybrid vehicle (or electric motorcycle in electric motorcycle bays) parking within max stay
for the bay and actively charging the battery
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 Domestic and office removal vehicles with special permission from Parking Services for as long as necessary whilst actively loadingunloading
4 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications
47 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
6 WCC formal instruction to disregard
7 WCC CCTV car being used in pursuance of statutory powers
Observations
1 If evidence of picking upsetting down passengers and their luggage is observed a maximum of 2 mins is
allowed Driver should be with vehicle
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
3 Commercial vehicles (including long wheel-based vehicles) ndash give 20 mins casual observation If vehicle
still in situ issue after this instant PCN
Private vehicles ndash if evidence of loadingunloading observed give 20 mins casual observation as above
For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place If no evidence of loading activity seen instant PCN and authorise for relocation to nearest paid-for parking place
4 If vehicle is displaying valid HEB badge then 60 minute casual observation should be given before PCN
issued
48 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Disabled Blue Badge Bays ndash ldquoAt Any Timerdquo
PCN Code 22 ldquoRe-parked in the same parking place or zone within one hour of leavingrdquo PCN Code 30 ldquoParked for longer than permittedrdquo PCN Code 40 ldquoParked in a designated disabled personrsquos parking place without displaying a valid disabled personrsquos badge in the prescribed mannerrdquo
Enforcement by Marshal
Instant code 40 PCN if no disabled badge on display Contravening vehicle should be relocated to nearest paid-for
parking place The above also applies to vehicles displaying an expired or obscuredillegible blue disabled badge Where vehicle is displaying an altered badge details should be reported to WCCrsquos fraud investigation contractor as soon as possible Valid badge holders exceeding maximum stay (4 hours Mon-Fri 0830-1830) issue PCN code 30 only
If valid badge holder returns within one hour during the controlled period indicated on the sign and re-parks issue code 22 PCN
Only use lsquoorsquo suffix for blue badge holders not white badge holders Exemptions
1 Displaying valid European blue badge WCC white badge RBKC purple badge City of London red badge Camden green badge or replacement disabled badge or any other valid disabled badge Note 4 hour max stay during controlled hours still applies to badge holders
2 Vehicle is displaying a valid white badge URN 3 If details of white disabled badge unreadable or obscured issue Warning Notice only if a HHCT check
confirms the badge as valid unless valid blue badge also on display
4 If white badge has expired issue Warning Notice only up to one month after expiry Normal code 40 PCN
thereafter unless valid blue badge also on display
5 Vehicle being used for Fire Brigade Ambulance or Police purposes
6 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
49 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
7 WCC formal instruction to disregard
8 WCC CCTV car being used in pursuance of statutory powers or duties
9 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
10 Domestic and office removal vehicles with special permission from Parking Services for as long as necessary whilst actively loadingunloading
Observations
1 Evidence of vehicle loadingunloading observed in which case 20 mins casual observation must be given
before PCN issued For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place Give 20 mins casual observation to commercial vehicles even if no loading activity is seen Long wheel-based vehicles that do not fit into one bay are still permitted to loadunload
2 If evidence of picking upsetting down passengers and their luggage observed allow for a maximum of 2
mins unless this involves a disabled or aged passenger in which case allow as long as necessary If no evidence seen issue an instant PCN and authorise for relocation to nearest paid-for parking place
3 Royal Mail vehicles or couriers deliveringcollecting postal packets Give 20 mins casual observation
50 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Dedicated Disabled Bays ndash ldquoAt Any Timerdquo PCN Code 165 ldquoParked in a permit space or zone without clearly displaying a valid permit (dedicated disabled bay)rdquo
Enforcement by Marshal
The signage at a dedicated disabled bay displays the disabled icon and states lsquoPermit holder D___ onlyrsquo The bay also has lsquopermit holders onlyrsquo marked on the road surface The bay is therefore for the sole use of the vehicle displaying the unique correspondingly numbered lsquoD____rsquo Westminster white disabled badge This restriction applies at all times Issue instant code 165 PCN to any other vehicle including those displaying a blue disabled badge or a white
disabled badge not valid for parking in the bay Contravening vehicle should be relocated to nearest paid-for parking place Note the TMOs give no exemption or concession for general loadingunloading or picking upsetting down
Exemptions
1 Vehicles being used for Fire Brigade Ambulance or Police purposes
2 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
3 WCC formal instruction to disregard
4 Vehicle is displaying the corresponding valid white badge URN
5 If the corresponding white badge has expired issue Warning Notice only up to one month after expiry with
code 165 PCN thereafter
6 If corresponding white badge is obscured or unreadable issue Warning Notice only if a HHCT check
confirms the badge as valid
7 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Royal Mail vehicles or couriers deliveringcollecting postal packets Give 20 minutes casual observation
51 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Hotel Bays ndash ldquoAt Any Timerdquo PCN Code 166 ldquoParked in a permit space or zone without clearly displaying a valid permit (hotel bay)rdquo
Enforcement by Marshal
Only vehicles displaying an appropriate permit that matches the bay signage are able to park in these bays Vehicles parked without an appropriate permit should be issued with a code 166 PCN Relocation upon request
There is no exemption for general loadingunloading or picking upsetting down within the TMOs
Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
3 WCC formal instruction to disregard
4 WCC CCTV car being used in pursuance of statutory powers or duties
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
Observations
1 All vehicles ndash 5 mins observation to enable the permit to be collected from the hotel and displayed
52 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Doctorsrsquo Parking Bays - During Controlled Hours of Bay
PCN Code 16d ldquoParked in a permit space or zone without clearly displaying a valid permit (doctorrsquos bay)rdquo
Enforcement by Marshal
Instant code 16d PCN Contravening vehicles should be relocated to the nearest paid-for parking space at the
request of the surgerypermit holder only no sooner than 30 mins after PCN issue Where an expired Doctorsrsquo Parking permit is displayed issue PCN only Relocate only at specific request of WCC Exemptions
1 Displaying valid doctorsrsquo permit corresponding to the bay number or a valid doctorsrsquo permit URN
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
4 WCC formal instruction to disregard
5 WCC CCTV car being used in pursuance of statutory powers or duties
53 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Ambulance Bays PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo PCN Code 02 ldquoParked or loadingunloading in a restricted street where waiting and loadingunloading restrictions are in forcerdquo
Enforcement by Marshal and CCTV
Instant PCN These informal bays merely exempt ambulances from the parking restrictions which are indicated by SYLsDYLs Enforcement against other vehicles can only be made under contravention codes for the regulations in force (ie code 01 or 02) Yellow lines regulations apply to all other vehicles and usual exemptions to the yellow line restrictions still apply as per pages 8-9 (private vehicles) and 12-13 (commercial vehicles) Outside controlled hours on SYLs controls not active therefore no enforcement Exemptions
1 All Ambulance types
2 London Fire Brigade vehicle displaying Identifier Board
3 Vehicle being used for Fire Brigade Ambulance or Police purposes
4 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
5 WCC formal instruction to disregard
6 WCC CCTV car being used in pursuance of statutory powers or duties
54 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Hospital Parking Bays - During Controlled Hours of Bay
PCN Code 16h ldquoParked in a permit space or zone without clearly displaying a valid permit (hospital bay)rdquo
Enforcement by Marshal
Instant PCN Contravening vehicles should be relocated to the nearest paid-for parking space at the request of WCC Exemptions
1 Displaying valid hospital permit corresponding to the bay number or displaying a valid permit URN
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
4 WCC formal instruction to disregard
5 WCC CCTV car being used in pursuance of statutory powers or duties
55 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Diplomatic Bays ndash ldquoAt Any Timerdquo
PCN Code 41 ldquoStopped in a parking place designated for diplomatic vehiclesrdquo
Enforcement by Marshal
Instant PCN Contravening vehicles should be relocated to the nearest paid-for parking space at the request of the embassy only Exemptions
1 Vehicle has diplomatic VRM
2 Notification has been received from Parking Services that permission has been given for another vehicle to
use the bay (eg for loading or substitute vehicle that does not have diplomatic VRM)
3 Exempted vehicle is parked across dividing lines within a space provided for 2 or more vehicles
4 Vehicle being used for Fire Brigade Ambulance or Police purposes
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
6 WCC formal instruction to disregard
7 WCC CCTV car being used in pursuance of statutory powers or duties
56 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Police Designated Bays PCN Code 42 ldquoParked in a parking place designated for police vehiclesrdquo
Enforcement by Marshal
Duty solicitors and markedunmarked police vehicles only may use these bays Therefore enforcement within these bays should ONLY take place at the request of the nearby police station
Upon request only instant code 42 PCN and relocate to nearest paid-for parking space
Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 WCC formal instruction to disregard
3 WCC CCTV car being used in pursuance of statutory powers or duties
57 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
On-Street Loading Bays (Parking Places) PCN Code 22 ldquoRe-parked in the same parking place or zone within one hour of leavingrdquo PCN Code 232 ldquoParked in a parking place or area not designated for that class of vehicle (goods vehicle loading bays)rdquo PCN Code 25 ldquoParked in a loading place or bay during restricted hours without loadingrdquo PCN Code 30 ldquoParked for longer than permittedrdquo
Enforcement by Marshal
WCC operate both general lsquoLoading Onlyrsquo and lsquoGoods Vehicle Onlyrsquo loading bays The bay may or may not operate a maximum stay If so this will be indicated on the timeplate Vehicles may not park in these bays within the hours stated on the timeplate (some apply at all times) without engaging in loadingunloading activity This must be within the maximum time permitted for this activity if stated on the sign Where restriction advised on the signage vehicles returning within one hour issue code 22 PCN If the bay is a lsquogoods vehicles onlyrsquo loading bay issue code 222 PCN
If vehicle is of a class contrary to that indicated on timeplate (eg lsquogoods vehicles onlyrsquo) issue code 232 PCN and
relocate to the nearest paid-for parking place at the request of WCC Vehicles not observed loadingunloading during controlled hours issue code 25 PCN If the bay is a lsquogoods vehicles onlyrsquo loading bay issue code 252 PCN
Vehicles exceeding max time stated on the timeplate issue code 30 PCN
Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
3 WCC formal instruction to disregard
4 WCC CCTV car being used in pursuance of statutory powers or duties
Observations General lsquoLoading Onlyrsquo bays
1 Private vehicles If loadingunloading is observed give 20 mins casual observation then additional 5 mins
constant If loadingunloading activity still observed repeat process up to the max stay If vehicle still in situ
58 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
at end of max stay driver should be moved onto SYLsDYLs to complete loadingunloading activity If vehicle remains in situ issue code 30 PCN for overstaying regardless of activity within the bay
Commercial Vehicles Give 20 mins casual observation then additional 5 mins constant If
loadingunloading activity still observed repeat process up to the max stay If vehicle still in situ at end of max stay driver should be moved onto SYLsDYLs to complete loadingunloading activity If vehicle remains in situ issue code 30 PCN for overstaying regardless of activity within the bay
lsquoGoods Vehicles Onlyrsquo bays
2 lsquoGoods vehiclersquo defined within TMO as being ldquoa motor vehicle constructed or adapted for use for the
carriage of goods or burden of any description and is not drawing a trailerrdquo Allow 20 mins casual observation for goods vehicles then additional 5 mins constant If loadingunloading activity still observed repeat process up to the max stay If vehicle still in situ at end of max stay driver should be moved onto SYLsDYLs to complete loadingunloading activity If vehicle remains in situ issue code 30 PCN for overstaying regardless of activity within the bay Private vehicles should receive instant code 232 at any
time and be relocated to nearest paid-for parking place at request of WCC
59 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS Liveried or unliveried commercial vehicles (ie vans HGVs lorries etc)
Off-Street Loading Bays (Premises Loading Facilities) PCN Code 61 ldquoA heavy commercial vehicle wholly or partially parked on a footway verge or land between two carriagewaysrdquo PCN Code 62 ldquoParked with one or more wheels on or over a footpath or any part of a road other than a carriagewayrdquo
Enforcement by Marshal and CCTV
Issue code 61 or 62 PCN as appropriate where the vehicle is blocking the whole of the footway preventing safe
passage along the footway by pedestrians If the vehicle is attended and preventing the free flow of traffic the driver should be asked to move the vehicle In the event that the driver refuses then a code 61 or 62 PCN should be issued as appropriate supported by full notes and
photograph 1830-1100 the next day
Allow as long as necessary for loadingunloading the vehicle Give one hour casual observation If no loadingunloading seen give 5 mins constant observation If loadingunloading observed repeat process Every attempt should be made to contact the driver during the constant observation period to determine if activity is taking place or vehicle could be moved If no activity seen and the driver cannot be found issue code 61 or 62 PCN as
appropriate 1100-1830
One hour is allowed for loadingunloading the vehicle The vehicle may not return within one hour Give one hour casual observation If no loadingunloading seen and vehicle unattended issue code 61 or 62 PCN as appropriate Exemptions
1 Driver present and loadingunloading taking place vehicle not blocking the whole of the footway or causing an obstruction in particular the aged pedestrians with pushchairs and disabled members of the public can safely pass
2 WCC formal instruction to disregard
60 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Electric Bus Stands ndash ldquoAt any timerdquo Code 16 ldquoParked in a permit space or zone without clearly displaying a valid permitrdquo Code 22 ldquoReparked in the same parking place or zone within 30 minutes after leavingrdquo Code 23 ldquoParked in a parking place or area not designated for that class of vehiclerdquo Code 30 ldquoParked for longer than permittedrdquo
Enforcement by Marshal
Only electric buses displaying a valid permit may park in these bays Any contravening vehicle should be relocated to nearest paid-for parking place Please note there is no requirement for an electric bus to be charging when parked in these bays Whilst being for electric buses only the bays have a max stay of 2 hours during the hours 900ndashmidnight only Issue instant Code 16 PCN if electric bus is parked without clearly displaying a valid permit Issue instant Code 22 PCN if the bus returns within 30 mins of leaving the bay
Issue instant Code 23 PCN if the bus is not electric-only or is any other vehicle type
Issue instant Code 30 PCN if electric bus exceeds the max stay between 900ndashmidnight only
Note the TMO does not allow general loadingunloading or picking upsetting down
Exemptions
1 Electric bus displaying valid permit
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 WCC formal instruction to disregard
61 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Footway Parking PCN Code 61 ldquoA heavy commercial vehicle wholly or partially parked on a footway verge or land between two carriagewaysrdquo PCN Code 62 ldquoParked with one or more wheels on or over a footpath or any part of a road other than a carriagewayrdquo
Enforcement by Marshal and CCTV
The footway regulation applies at any time Footway is defined as any part of an urban road over which the public
have right of access on foot and can include private land vehicle crossovers and pavement lights etc unless a physical barrier prevents access It does not include private roads The same enforcement applies to vehicle crossovers and pavement lights as it does to pavement parking Whilst footway is generally separated from the carriageway by a raised kerb bollards or barriers some new schemes in WCC comprise of flush surfaces where both the carriageway and footway are level and the kerb line is clearly defined by the use of rectangular paving stones of a different material to that of the carriageway and footway Where there is no footway (eg in Mews) enforcement should be as per restricted street regulations (see pages 8-18) and pedestrian areas should be enforced using code 01 or 02 PCN as appropriate (see pages 19-21)
Instant code 61 or 62 PCN regardless of street narrowness or vehicle type unless exemption below applies Check
back of vehicle to see if driver in attendance and for evidence of loading activity Full notes to be made by the CEO The appropriate PCN code suffix should be used when issuing a code 61 or 62 PCN
Marshals can and should remove the covers from vehicles to take enforcement action Full notes to be made and photographs taken Marshals should always attempt to move vehicles that are loadingunloading onto the carriageway so that the activity may continue Do not issue PCN by CCTV unless it is clear that any concession is being abused Exemptions
1 Notification has been received that special permission has been given by Parking Services or WCC Special Events for the vehicle to park on footway in areas where loadingunloading is prohibited
2 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
3 In the Whitehall Security Zone
4 Vehicles being used for Fire Brigade Ambulance or Police purposes
62 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
5 BOC Cryospeed vehicles delivering to hospitals and specified clinics
6 WCC formal instruction to disregard
7 Under the Greater London Council (General Powers) Act 1974 loadingunloading is permitted whilst parked on the footway only if both the following apply and the vehicle is not parked on the footway adjacent to
where a loading restriction is indicated on the carriageway - (i) The loading or unloading of the vehicle could not have been satisfactorily performed had the vehicle
not been so parked and
(ii) The vehicle was not unattended at any time whilst parked If this is the case as long as is necessary is permitted and Marshals should give 20 mins casual observation (40 mins for HGVs) then additional 5 mins constant observation If loadingunloading observed repeat process If no evidence of loadingunloading after 25 mins (45 mins for HGVs) a code 61 or 62 PCN may
be issued PCN may also be issued if vehicle left unattended at any time during the process
63 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Dropped Footways PCN Code 27 ldquoParked in a special enforcement area adjacent to a footway cycle track or verge lowered to meet the level of the carriagewayrdquo
Enforcement by Marshal
The definition of the contravention under section 86 of the TMA 2004 is as follows ndash (1) In a special enforcement area a vehicle must not be parked on the carriageway adjacent to a footway cycle track or verge where ndash
(a) The footway cycle track or verge has been lowered to meet the level of the carriageway for the purpose of ndash (i) Assisting pedestrians crossing the carriageway (ii) Assisting cyclists entering or leaving the carriageway or (iii) Assisting vehicles entering or leaving the carriageway across the footway cycle track or verge or
(b) The carriageway has for a purpose within Paragraph (a)(i) to (iii) been raised to meet the level of the footway cycle track or verge
However code 27 should only be enforced where the footway has been loweredraised for the purpose of assisting pedestrians crossing the road We will not enforce code 27 where the footway has been loweredraised to assist vehicles to enterleave the road (eg driveways) The dropped footway should therefore have a corresponding dropped footway on the opposite side of the road or a central pedestrian haven Code 27 should only be enforced on stretches of SYL outside of controlled hours (code 01 appropriate during controls) Code 27 should not be enforced on areas of DYLs (code 01 appropriate at all times) and cannot be enforced within designated bays No signage is required Where a dropped footway contravention is occurring instant code 27 PCN Full notes to be made
Exemptions
1 Notification has been received that special permission has been given by Parking Services or WCC Special Events for the vehicle to park
2 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
3 In the Whitehall Security Zone
4 Vehicles being used for Fire Brigade Ambulance or Police purposes
5 WCC formal instruction to disregard
6 Driver prevented from proceeding by circumstances beyond his control or when it is necessary for himher to
wait to avoid an accident
64 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
7 To enable the removal of any obstruction to traffic For as long as necessary but exemption applies only where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere
8 Visible signs of unavoidable breakdown or recovery service vehicle in attendance
9 Collection of waste by or on behalf of the WCC where the presence of the vehicle at the location is essential
and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere
10 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting the free flow of traffic and is parked in compliance with the boardrsquos conditions of use
11 Domestic and office removal vehicles with special permission from Parking Services for as long as
necessary whilst actively loadingunloading
12 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off street area
Observations
1 Evidence of picking upsetting down passengers and their luggage observed Sufficient time must be
allowed for this activity (for as long as necessary) Driver should be with vehicle 2 Evidence of private vehicle loadingunloading observed in which case 20 mins casual observation must be
given before PCN issued For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place Give 20 mins casual observation to commercial vehicles even if no loading activity is seen
Note observations above only apply where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere Maximum time for loading at a dropped footway is 20 mins regardless of whether vehicle is commercial or private
3 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing a PCN
4 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
5 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
65 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Suspended Bays Designated and Specialised Parking Bays (Residentsrsquo Paid-for Parking Shared-Use Car Club Disabled Doctorsrsquo Diplomatic Hospital Electric Motorcycle etc) PCN Code 21 ldquoParked wholly or partly in a suspended bay or spacerdquo
Enforcement by Marshal and CCTV
Instant code 21 PCN and relocate to nearest non-suspended paid-for parking space
Marshal needs to check sign relative to bay for days and times that suspension is in force Suspension reference number and the positionlocation of sign(s) to be recorded Also record location of vehicle relative to house numberbuilding name Includes Post Office Vehicles ndash no exemption applies In motorcycle bays locks to be cut only when absolutely necessary that the motorcycle be moved
Exemptions
1 Suspended residentsrsquo shared-use and paid-for parking bays - 0830-0930 if valid residentsrsquo permit for zone
(or interim permit or permit URN) displayed telephone permit holder on first morning of suspension to advise that they should move their vehicle If permit holder contacted give 20 mins before commencing enforcement action If there is no response issue Warning Notice only for first 2 days relocating to nearest available residentsrsquo bay space in zone if necessary PCN and relocate on day 3 if vehicle still parked in contravention
2 Emergency residentsrsquo bay suspensions ndash where 7 daysrsquo notice is not given follow steps in exemption 1 above and relocate vehicle but do not issue PCN
3 White badge holders in suspended residentsrsquo shared-use and paid-for parking bays ndash Warning Notice only
for first 2 days relocating to nearest available residentsrsquo bay or paid-for parking space if necessary PCN and relocate on day 3 if vehicle still parked in contravention
4 Domesticcommercial removal vehicles carrying out their duties provided the resident or company has booked the suspension for this purpose
5 Special events permit displayed
6 Vehicles being used for Fire Brigade Ambulance or Police purposes
7 WCC formal instruction to disregard
66 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
8 Emergency Car Club suspensions ndash relocate vehicle and do not issue PCN
9 Blue bagged PampD machine where bays temporarily converted for residentsrsquodiplomatdisabled use - notification by suspension contractors of blue bag removal should be passed onto Marshals and no enforcement action on day of blue bag removal If bay is temporarily converted for alternative use no enforcement action to be taken unless there is an accompanying TMO WCC will notify
Observations
1 If loading activity to a nearby site by those who have booked the suspension is observed (purpose of the
suspension is for access and loading purposes) give 20 mins casual observation period to a commercial vehicle If no loading observed on second observation give 5 mins constant observation before issuing PCN
67 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Pedestrian Crossings andor Restricted Area Marked by Zig-Zags PCN Code 99 ldquoStopped on a pedestrian crossing or crossing area marked by zig-zagsrdquo
Enforcement by Marshal and CCTV
Instant code 99 PCN and relocate to the nearest paid-for parking space
Note licensed Hackney Carriages are not permitted to stop on zig-zags to pick upset down passengers even on the
zig-zag area beyond the crossing Exemptions
1 Vehicles being used for Fire Brigade Ambulance or Police purposes
2 Bus is stopping at bus stop on zig-zag area beyond the crossing
3 London Fire Brigade vehicle displaying Identifier Board
4 Vehicle parked on the instruction of a uniformed Police officer
5 Vehicle is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use CCTV Operators check Permits system by searching the VRM to
confirm if the vehicle holds a valid PIB
6 Traffic Signals repair and maintenance crews actively engaged in works
7 Vehicle has stopped to clear an obstruction from the road
8 WCC formal instruction to disregard
68 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Restricted Area Outside Schools ndash ldquoSchool ndash Keep ndash Clearrdquo PCN Code 48 ldquoStopped in a restricted area outside a school a hospital or a fire police or ambulance station when prohibitedrdquo PCN Code 01 (Outside times of restricted area controls) ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
Instant PCN if parked within controlled times during term-time on zig-zag area with the words lsquoSchool-Keep-Clearrsquo and relocate to nearest paid-for parking space
Outside the controlled times the adjacent SYL or DYL restrictions apply (see pages 8-18) Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 WCC formal instruction to disregard
69 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Special Permission Outside SchoolsNurseriesAdventure Playgrounds PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
The permission applies only on SYLs or DYLs during term-time and for the period before and after schoolnursery start and finish time PCN can be issued if vehicle parked for longer than 10 mins or if concession being abused (eg vehicle causing an obstruction such as blocking a driveway or picking upsetting down activity blatantly not taking place) Full notes to be made confirming obstructionabuse Exemptions
1 WCC formal instruction to disregard Observation
1 Give 10 mins observation if vehicle is parked close to schoolnurseryadventure playground displaying that
institutionrsquos concession card without causing an obstruction or if evidence of parentcarer picking upsetting down child is observed
70 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Taxi Ranks PCN Code 45 ldquoStopped on a taxi rankrdquo PCN Code 45w ldquoParked on a taxi rankrdquo
Enforcement by Marshal and CCTV
These ranks are areas of carriageway reserved for use by taxis waiting to pick up passengers and are protected for use by taxis only by virtue of a TMO The rankrsquos signage displays either a lsquono stoppingrsquo or lsquono waitingrsquo roundel dependent on the restriction of the rank in question Observation and enforcement may differ dependent upon whether a particular rank is subject to a lsquono stoppingrsquo or a lsquono waitingrsquo restriction ndash loadingunloading and picking upsetting down by other vehicles (non-taxis) is only permitted in lsquono waitingrsquo ranks Marshal needs to check sign relative to bay for days and times when the bay is for taxis only and whether the bayrsquos restriction is lsquono stoppingrsquo or lsquono waitingrsquo Instant code 45 PCN during controlled hours for lsquono stoppingrsquo ranks unless exemption applies Relocate to nearest
paid-for parking space upon request only Instant code 45w PCN during controlled hours for lsquono waitingrsquo ranks unless exemption applies Relocate to nearest
paid-for parking space upon request only Note Marshals have no power of enforcement against a taxi left unattended in a taxi rank Exemptions For both lsquono stoppingrsquo and lsquono waitingrsquo ranks
1 Metropolitan Police-registered Hackney carriage taxis during the permitted times
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
4 WCC formal instruction to disregard
5 WCC CCTV car being used in pursuance of statutory powers or duties
6 Vehicle belonging to the operator of a taxi driversrsquo shelter adjacent to the rank displaying a valid
dispensation during the shelterrsquos hours of operation
71 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
Observations
For both lsquono stoppingrsquo and lsquono waitingrsquo ranks
1 If vehicle is displaying valid HEB badge then 60 minute casual observation should be given before PCN issued
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation For lsquono waitingrsquo ranks only
3 If evidence of picking upsetting down passengers and their luggage is observed for as long as necessary
Driver should be with vehicle
4 Commercial vehicles (including long wheel-based vehicles) ndash give 20 mins casual observation If vehicle
still in situ after this issue instant PCN
Private vehicles ndash if evidence of loadingunloading observed give 20 mins casual observation as above
For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place If no evidence of loading activity seen instant PCN
72 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Restricted Bus StopsStands PCN Code 47 ldquoStopped on a restricted bus stop or standrdquo
Enforcement by Marshal and CCTV
Bus Stop should be signed lsquoclearway - no stopping at any time except buses or except local buses or permit holders onlyrsquo Bus StopStand should be marked with a cage and have a thick yellow line (bus stop clearway) or DYLs with two kerb markings No parking is permitted on bus stop clearways within the hours shown on the timeplate (which may be lsquoat any timersquo) Issue instant code 47 PCN and relocate to nearest paid-for parking space upon request
Bus stops with white cages and yellow lines running through them are only controlled by the yellow line restrictions and any loading restrictions (see pages 8-18) Exemptions
1 London Transport Buses
2 Vehicles being used for Fire Brigade Ambulance or Police purposes 3 London Transport breakdown and recovery vehicles attending breakdown
4 Cleansing and refuse vehicles undertaking statutory duties
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
6 WCC formal instruction to disregard
Observations
1 Give 2 mins observation to licensed Hackney Carriages to ascertain whether picking upsetting down andor loadingunloading passenger luggage is occurring If so give as long as necessary
2 Royal Mail vehicles collecting postal packets Give 20 mins casual observation
73 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
London Cycle Hire Scheme Bays ndash ldquoAt Any Timerdquo
PCN Code 43 ldquoParked on a cycle docking station parking placerdquo PCN Code 61 ldquoA heavy commercial vehicle wholly or partly parked on a footway verge or land between two carriagewaysrdquo PCN Code 62 ldquoParked with one or more wheels on or over a footpath or any part of a road other than a carriagewayrdquo
Enforcement by Marshal
Should Marshals observe a motor vehicle encroaching fully signed and operational London Cycle Hire Scheme bays the following action should be taken unless exemption applies If the bay is on-street instant code 43 PCN
If the bay is on the footway an instant code 61 or 62 PCN (as appropriate)
Note that vehicles are not permitted to encroach the bays to pick upset down or to loadunload
Exemptions
1 Vehicle being used for Fire Brigade Ambulance and Police purposes
2 Vehicle being used in connection with the maintenance improvement or reconstruction of any length of road
that incorporates the bay
3 Vehicle being used solely for the maintenance or operation of the London Cycle Hire Scheme
74 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MISUSE OF BAYS
Selling Goods from a Parking Place All parking places - within CPZ hours ONLY PCN Code 18 ldquoUsing a vehicle in a parking place in connection with the sale or offering or exposing for sale of goods when prohibitedrdquo
Enforcement by Marshal and CCTV
Offering or exposing goods for sale from within a parking place is not permitted Where this is taking place the driver should be asked to move the vehicle and informed that selling goods in parking places is not permitted If the vehicle remains parked and the activity continues issue code 18 PCN
When unable to issue a PCN because the vehicle has moved on the vehicle registration mark should be reported to the Licensing dept and a statement provided regarding the activities witnessed A likely example is ice cream vans in paid-for parking bays This restriction does not apply to vehicles displaying lsquofor
salersquo signs in the windscreen or to sign-written vehicles Exemption
1 WCC formal instruction to disregard
75 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MISUSE OF BAYS
Not Parked Correctly within the BaySpace All parking places PCN Code 24 ldquoNot parked correctly within the markings of the bay or spacerdquo
Enforcement by Marshal
Vehicles may not park outside the markings of any bay during controlled hours A Warning Notice only should be issued unless the vehicle is-
1 Causing a hazard to other road users 2 Affecting traffic flow or 3 Preventing the use of adjacent spaces
If anyall of 1-3 above are occurring issue instant code 24 PCN with appropriate suffix
Exemptions
1 Vehicle has parked across the dividing lines between a residentsrsquo bay and a paid-for parking bay (P2PPampD)
and has made payment or is displaying a valid payment
2 All vehicle wheels are within the bay markings or touching the bay markings
3 Vehicle appears to have been moved into new position without driverrsquos consent
4 Vehicle protruding onto uncontrolled SYL or other uncontrolled area Note that footway is always controlled
5 Vehicle being used for Fire Brigade Ambulance or Police purposes 6 WCC formal instruction to disregard
7 WCC CCTV car being used in pursuance of statutory powers or duties 8 Other exemption applies ndash see specific bay section
76 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
Emergency Services Vehicles - Fire BrigadeAmbulancePolice All marked Emergency Services vehicles including motorcycles and including private blue light ambulances All locations
Vehicle Type Descriptions ndash
Police - Marked vehicles commonly have lsquopolicersquo written on all sides cross hatchings at the rear in high visibility
colours and flashing lights fixed to the roof of the vehicle They also frequently have stripes on their sides Fire appliance - A vehicle equipped for fire fighting usually a large fire tender carrying an on-board pump to power
fire hoses to shoot water or chemical solutions at high pressure Emergency Ambulance - These are emergency vehicles with patient treatment facilities on board staffed by
paramedics who treat patients on arrival before transfer to hospital for further treatment They are tall vehicles with sufficient space at the rear to carry the injured on trolleys while medication is administered Emergency Ambulances are equipped with a wide range of emergency care equipment and a variety of drugs for medical and traumatic emergencies Private Blue Light Ambulance - These are NHS-contracted patient-transport services that ferry patients tofrom
hospital for routine visits They are unlikely to carry patient treatment facilities on board although some are adapted for this purpose Commonly they are essentially private cars painted in Ambulance and NHS colours
Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes 2 Unmarked Police car displaying log-book on dashboard
Note there are a number of agreed locations with the Metropolitan Police where the above exemptions do not apply and instant PCNs should be issued if Police vehicles are parked in contravention
3 Unmarked Fire Brigade vehicles displaying identifier badge
4 WCC formal instruction to disregard
77 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
Patient-Carrying Ambulances Non-emergency Ambulance vehicle displaying Ambulance Service notice (liveried or non-liveried) Dial a Ride WCC Social Services transport
Yellow Lines with or without loading restrictions and Parking Places
Enforcement by Marshal and CCTV
Observations
1 20 mins observation to be given on SYLsDYLs areas of loading restrictions and in parking places If no
evidence of picking upsetting down patients issue PCN after 20 mins Full notes to be made if no observation given (eg if concession being abused)
78 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
NHS Blood and Transplant Delivery Service Vehicles Various locations where PIB exemption applies
The NHS Blood and Transplant Delivery Service regularly deliver to and from Westminster hospitals and clinics Drivers are to be allowed to deliver for as long as necessary (PIB exemptions to apply) to all delivery points below The vehicles are liveried and have the NHS logo on each side This applies
Great Ormond St Hospital - Great Ormond St amp Lambs Conduit St
HCA Labs - Weymouth Street
King Edwards Hospital - Beaumont Street
London Clinic - Devonshire Place
London Clinic ndash Harley Street
St Marys Hospital - Winsland Street and South Wharf Road
University College Hospital - Whitfield Street
West End Donor Centre - Margaret Street Vehicles are permitted to park on
Paid-for parking bays
Residentsrsquo bays
SYLs and DYLs but the vehicle must not be parked in such a manner as to cause obstruction and where possible avoid parking where loading restrictions are in force
If a PCN is issued clear notes must be made and photos taken to validate the issue Any abuse of the exemption must be reported immediately to Parking Services
79 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
London Transport Buses PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal
Issue instant PCN if bus parked on SYL or DYL unless on authorised bus stand Full notes to be made by Marshal Exemptions
1 Visible signs of unavoidable London Transport Bus breakdown or if recovery service vehicle in attendance
2 WCC formal instruction to disregard
80 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
Sightseeing Tour Buses PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal
Issue instant PCN unless on permit holder only stand and displaying valid permit for that stand Full notes to be made by the Marshal
Exemptions
1 Visible signs of unavoidable Sightseeing Tour Bus breakdown or if recovery service vehicle in attendance
2 WCC formal instruction to disregard
81 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE CANNOT BE MOVED
Vehicle Breakdowns All locations
Enforcement by Marshal and CCTV as appropriate
lsquoBreakdownrsquo constitutes a sudden mechanical loss of ability for the vehicle to function efficiently which is beyond the reasonable control of the motorist It does not include problems incurred as a result of poor maintenance (eg running out of petrol) or neglect (eg leaving the lights on)
Marshals should follow protocols within this document as per bayuse type Issue instant PCN (as appropriate) and make full notes when
A note is left in vehicle stating broken down andor
Vehicle is unattended Exemptions
1 Recovery service vehicle (AARAC etc) actively attending a vehicle breakdown
2 WCC formal instruction to disregard Observations
1 A vehicle parkedstopped in contravention which is attended and where there are obvious signs of
breakdown such as
Large oilfluid leak
Steamsmoke
Driver can show mechanical fault
Damage following crash at location Give 30 mins casual observation to allow for a recovery service vehicle (AARAC etc) to attend When driver in attendance do not issue PCN If no recovery vehicle has arrived after 30 mins issue PCN as per bay typeuse explain how to challenge advising motorist they should provide evidence of breakdown
82 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE CANNOT BE MOVED
Vehicles Involved In Accidents and Abandoned Vehicles All locations
Enforcement by Marshal
Accidents
If vehicle has clearly been involved in a road traffic accident but no emergency services are in attendance and no driver is present then the Abandoned Vehicles Removal Service (AVRS) should be notified If emergency services are already in attendance then no Marshal action is required Abandoned Vehicles
An abandoned vehicle can be defined as
Vehicle with no road tax disc or a road tax disc that has expired by over one month and
Vehicle left on any land in the open air in such circumstances or for such a period that it may be reasonably assumed to be abandoned or if the vehicle had been brought to the piece of land for the purpose of abandonment
Marshal should issue a PCN on the first day a vehicle is seen parked in contravention (as appropriate) and believed to be abandoned The AVRS should be notified On the following day a second PCN should be issued A lsquoSuspected Abandoned Vehiclersquo notice should be placed on the vehicle Full details should be passed to the AVRS as below The AVRS will require the following information
Make and model
Colour
Registration number
Exact location eg outsideopposite number
General condition of vehicle Marshals are also expected to report suspected abandoned vehicles where they are not parked in contravention Vehicles without VRMs should be reported immediately
83 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
WARNING NOTICES AND RELOCATIONS
Warning Notices
Warning Notices will only be issued in specific circumstances for certain contraventions as outlined below When issuing a Warning Notice Marshals must -
Tear off the payment slip at the bottom of the template
Place the Warning Notice in a yellow Warning Notice envelope rather than a blue PCN envelope before fixing to the vehicle
Circumstances When Warning Notices to be Issued
Marshals will mainly be required to issue Warning Notices in the following circumstances for the following contraventions Note for a vehicle to be relocated a Marshal must issue both a Warning Notice and a code 00 PCN otherwise it will not show on the system and relocation details will not transfer to TRACE The code 00 PCN must not be placed on the vehicle
16y ldquoParked in a permit space or zone without clearly displaying a valid permit (obscuredillegible permit)rdquo
In dedicated white badge bays Warning Notice rather than PCN where badge that corresponds to the dedicated bay is obscuredillegible if a HHCT check confirms the badge as valid
16z ldquoParked in a permit space or zone without clearly displaying a valid permit (out of date permit)rdquo
In dedicated white badge bays Warning Notice rather than PCN where expired badge that corresponds to the dedicated bay has expired for up to 1 month Normal PCN thereafter
19y ldquoParked in a residentsrsquo or shared-use parking place or zone either displaying an invalid permit or
voucher or PampD ticket or after the expiry of paid for time (obscuredillegible permit)rdquo Warning Notice rather than PCN for obscuredillegible residents permit or white badge if a HHCT check confirms the permitbadge as valid
19z ldquoParked in a residentsrsquo or shared-use parking place or zone either displaying an invalid permit or
voucher or PampD ticket or after the expiry of paid for time (out of date permit)rdquo Warning Notice rather than PCN for expired annual resident permit where permit expired by 1-14 days or for expired white badge where badge expired up to 1 month Normal PCN thereafter
21r ldquoParked wholly or partly in a suspended bay or space (residentsrsquo bay)rdquo
Warning Notice and relocation rather than PCN for residents permit or white badge for the first 2 days Normal PCN on day 3 Both Warning Notice and code 00 to be issued for relocation
84 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
24rsu ldquoNot parked correctly within the markings of the bay or space (residentsrsquo bayshared-use bayelectronic paymentrdquo)
Warning Notice rather than PCN unless vehicle is preventing another vehicle from using an adjacent space or is causing an obstruction ie is a hazard to or is affecting traffic flow
40y ldquoParked in a designated disabled personrsquos parking place without displaying a valid disabled personrsquos
badge in the prescribed manner (obscuredillegible permit)rdquo
In blue badge bays Warning Notice rather than PCN for obscuredillegible white badge if a HHCT check confirms the badge as valid
40z ldquoParked in a designated disabled personrsquos parking place without displaying a valid disabled personrsquos
badge in the prescribed manner (out of date permit)rdquo In blue badge bays Warning Notice rather than PCN for expired white badge where badge expired up to 1 month Normal PCN thereafter
Marshals should issue one Warning Notice per day where above applies Code 00 relocations may also still be necessary in other circumstances Further ad hoc Warning Notice issue may be required for the introduction of new schemescontrolsenforcement as and when required Enforcement provider to be instructed when this applies Note 24u 40y amp 40z are not genuine codesuffix combinations as per London Councilsrsquo current list but have been
used by WCC for the purpose of Warning Notices only to enable us to convey to the motorist the error they have made These codes must not be used for PCNs
The Warning Notice makes it clear to the recipient that no payment is required but inevitably some motorists will still be confused and may question a Marshal or call the Contact Centre If so the motorist should be assured that no payment or further action on their behalf is required
85 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
WARNING NOTICES AND RELOCATIONS
Relocations
Since 2008 rather than clamping andor removing vehicles parked in contravention we have only relocated contravening vehicles to near-by paid-for bays (contravention dependent) Below outlines the protocols for relocating contravening vehicles following the issue of a PCN These protocols do not apply to situations where we are required to relocate vehicles that are not committing parking contraventions such as on the demands of the Police for the reasons of security Relocation Policy
Relocation should only generally occur in conjunction with the following contravention codes 16 21 23 40 41 42 45 47 48 amp 99
A common sense approach should be taken and all relocation activity should be proportionate (eg relocation may not be appropriate from an otherwise empty rank of bays)
Disabled badge holders should only be relocated if absolutely necessary
Aligned to the above relocation should only be considered in the following circumstances ndash o Where a vehicle is denying a specialist permit holder a space in a specialist bay (PCN codes 16 23 or
40) o Where a vehicle is denying a vehicle a space in a non-permit designated bay (PCN codes 23 41 42
45 or 47) o Where a vehicle is parked on zig-zags (codes 48 or 99) o Where a vehicle is parked in a suspended bay when the suspension is active (code 21) o Where an external request to relocate has been received from the Police from a Utility company
attending emergency works or from WCC Special Events
The table below shows the contraventions where we would consider relocation to be appropriate and the time constraints (if any) that the TMA 2004 places upon vehicle removal
PCN
CODE BASIC SUMMARY OF CONTRAVENTION
TIME CONSTRAINT
16 In permit space with no permit After 30 mins
21 Suspension Instant
23 Vehicle not designated for that parking place After 30 mins
40 Disabled bay Instant
41 Diplomats bay Instant
42 Police bay Instant
45 Taxi rank Instant
47 Bus stop Instant
48 Restricted area outside school Instant
99 Pedestrian crossingzig-zags Instant
any External requests to remove (eg Police special events emergency utility works etc)
Instant
Relocations should only take place when requests are made via the control room The control room must complete a full record of all relocation requests Once the request has come through from the control room the Marshal can then authorise for relocation and the crew proceed to relocate When relocating vehicles will be relocated to a paid-for bay as near to the original location as possible Only residentsrsquo permit holders should be moved to other residentsrsquo bays Other vehicles should only be relocated to residentsrsquo bays or onto yellow lines as an absolute last resort
86 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
A vehicle that has been relocated should not be issued with a further PCN at its new location for the rest of that day If the vehicle remains parked in contravention at its new location when controls recommence the following day a new PCN may then be issued Driver returns
If the driver or the person appearing to be in charge of the vehicle returns before the vehicle has all its wheels on the truck the vehicle should be released but any PCN remains payable Even if the vehicle is on the truck we should still look to release wherever practicable Unmoved vehicles post-relocation
Vehicles are to be left in situ at the new location unless it is necessary to relocate them again due to a suspension or Police request If the vehicle has not moved from the position it has been relocated to a PCN can be issued from the beginning of controlled hours the next day If the vehicle remains parked after this the AVRS procedure should be followed (see page 82)
The above protocols do not affect abandoned vehicles which can still be removed once the required notifications have been given and statutory time limits have been followed Non-contravention relocations
We will continue to receive external requests to removerelocate in certain circumstances such as from the Police for security reasons emergency utility company works WCC Special Events etc The process for necessary relocations where a contravention is not occurring remains the same but in these instances a dummy code 00 PCN will need to be created Relocation may be required without PCN issue when a code 21r Warning Notice is issued (see page 83)Note for a vehicle to be relocated in these circumstances a Marshal must issue both a Warning Notice and a code 00 PCN otherwise it will not show on the system and relocation details will not transfer to TRACE The code 00 PCN must not
be placed on the vehicle
SECTION 3 ndash MOVING TRAFFIC
87 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Camera Enforcement of Moving Traffic Contraventions
The KMECOP for enforcing parking contraventions by CCTV is outlined throughout Section 2 of this document
Directional signs on the carriageway only apply once the sign has been passed The direction is only active in the area behind the sign These are all lsquopositiversquo instruction signs Enforce showing the sign in the footage and the vehicle passing it However it is not necessary for the footage to show the front of the sign
SECTION 3 ndash MOVING TRAFFIC
88 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Box Junctions PCN Code 31 ldquoEntering and stopping in a box junction when prohibitedrdquo
Enforcement by CCTV
Instant code 31 PCN
Evidence must show vehicle approaching entering stopping and leaving the box junction The intention is to penalise motorists for entering the box junction when the exit is not clear and having to stop in the junction as a consequence of this action Preferably the footage should show the vehicle entering the junction or at least show the vehicle moving before stopping behind another stopped vehicle at the blocked exit Footage merely showing a vehicle stopped in a box junction is not considered evidence that the contravention has taken place Exemptions
1 Vehicle may be delayed by oncoming traffic waiting to turn right in which case do not issue
2 Vehicle forced to stop in the junction due to the braking of traffic ahead although the exit was clear at the
time the vehicle entered the box junction
3 Vehicles being used for Fire Brigade Ambulance or Police purposes
SECTION 3 ndash MOVING TRAFFIC
89 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Directional Instructions PCN Code 32 ldquoFailing to drive in the direction shown by the arrow on a blue signrdquo
Enforcement by CCTV
Instant code 32 PCN The appropriate PCN code suffix must be used when issuing a code 32 PCN
Turn left or right signs
Usually found on traffic islands and junctions these are intended to instruct traffic to proceed in the direction indicated by the arrow to prevent entering the path of oncoming traffic These signs are listed under the TSRGD 2002 as diagram 609 Proceed in the direction indicated by the arrow signs
These signs listed under the TSRGD 2002 as diagram 606 Vehicular traffic must proceed in the direction indicated by the arrow only apply to the junctions where they are sited The signs only instruct vehicles not to turn at that junction and to proceed in the direction indicated and do not apply anywhere in the street other than the junction Vehicles may be ticketed for turning at the junction where prohibited but not for performing U-turns within Piccadilly One-way traffic signs
This is the rectangular sign (TSRGD 2002 diagram 652) Contraventions include driving and reversing against the direction indicated
Evidence must show vehicle approaching and passing sign and driving in the wrong direction Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
SECTION 3 ndash MOVING TRAFFIC
90 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Route Restricting Certain Vehicles PCN Code 33 ldquoUsing a route restricted to certain vehiclesrdquo
Enforcement by CCTV
Instant code 33 PCN The appropriate PCN code suffix must be used when issuing a code 33 PCN
Evidence must show vehicle approaching and passing sign without complying with instruction Exemptions
1 Vehicles indicated on sign
2 Vehicle involved in moving an obstruction
3 Vehicle parked on the instruction of a uniformed Police officer
4 Vehicles used in connection with building operations or highway maintenance for work on the restricted route where the presence of the vehicle on the restricted route is essential This includes building
demolition and excavation street maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
5 Local Authority refuse collection vehicles when collecting refuse
6 Roadsweepers when sweeping roads
7 Royal Mail vehicles when delivering or collecting mail
8 Vehicle being used for Fire Brigade Ambulance or Police purposes
9 WCC formal instruction to disregard Oxford Street
Buses taxis and cycles restriction applies from Orchard Street (West) through to Rathbone Place (East) Monday to Saturday 0700ndash1900 Footage must show vehicles at the time they drive past the restriction sign and enter the restricted area PCNs may not be issued unless the vehicle is seen passing the sign
SECTION 3 ndash MOVING TRAFFIC
91 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Prohibited Turns PCN Code 50 ldquoPerforming a prohibited turnrdquo
Enforcement by CCTV
Instant code 50 PCN The appropriate PCN code suffix must be used when issuing a code 50 PCN
Evidence must show vehicle approaching and passing sign and making prohibited turn Note that a 3-point turn can still be defined as a lsquou-turnrsquo Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
SECTION 3 ndash MOVING TRAFFIC
92 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
No Entry PCN Code 51 ldquoFailing to comply with a no entry signrdquo
Enforcement by CCTV
Instant code 51 PCN
Evidence must show vehicle approaching and passing sign without complying with instruction Contravention includes reversing past the sign Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
SECTION 3 ndash MOVING TRAFFIC
93 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Prohibition on Certain Vehicle Types
PCN Code 52 ldquoFailing to comply with a prohibition on certain types of vehiclerdquo
Enforcement by CCTV
Instant code 52 PCN The appropriate PCN code suffix must be used when issuing a code 52 PCN
Evidence must show vehicle approaching and passing sign without complying with instruction Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes 2 WCC formal instruction to disregard
SECTION 3 ndash MOVING TRAFFIC
94 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
75 Tonnes Goods Vehicle Weight Restriction
PCN Code 52g ldquoFailing to comply with a prohibition on certain types of vehicle (goods vehicles exceeding max gross weight indicated)rdquo
Enforcement by CCTV
Instant code 52g PCN The appropriate code 52g PCN codesuffix must be used when issuing a weight restriction
PCN The restriction is for a goods vehicle the maximum gross weight of which exceeds 75 tonnes to proceed past the sign Evidence must show vehicle approaching and passing sign without complying with instruction Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 Vehicles being used for the purposes of exercising any statutory power or duty or performing any statutory
duty therein
3 Vehicle being used for the purposes of gaining access to or leaving any land or premises fronting upon or accessible only from that street
4 Vehicle being used for the removal of any obstruction to traffic in that street the maintenance improvement reconstruction cleaning or lighting of that street the laying erection alteration or repair in or adjacent to that street of any sewer or of any main pipe or apparatus for the supply of gas water or electricity or of any telecommunication system or the placing maintenance or removal of any traffic sign in that street if the vehicle cannot conveniently and lawfully be used for that purpose in any other street
5 WCC formal instruction to disregard
SECTION 3 ndash MOVING TRAFFIC
95 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Pedestrian Zones
PCN Code 53 ldquoFailing to comply with a restriction on vehicles entering a pedestrian zonerdquo
Enforcement by CCTV
Instant code 53 PCN
Evidence must show vehicle approaching and passing sign without complying with instruction Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes 2 WCC formal instruction to disregard
SECTION 4 ndash CHANGES TO PREVIOUS VERSION V18
96 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
WHOLE DOCUMENT
Title of document amended to lsquoKerbside Management amp Enforcement Code of Practice (and abbreviated to KMECOP)
References to Pay by Phone system amended to Pay-to-Park (and abbreviated to P2P)
References to CEOs replaced by Marshals
SECTION 1 - INTRODUCTION
Deletion of reference to Marshal COP as this has now been incorporated into the Operational Manual in para 36
Clarification of the role of the Marshal in para 61
SECTION 2 ndash PARKING
Parking Bays
Paid-For Motorcycle Bays
Addition of exemption 15 re Camden amp RBKC resident permit holders
Warning Notices and Relocations
Relocations
Enhancement of Relocation Policy section
6 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
vehicle must therefore be parked at the particular location as a matter of necessity rather than mere convenience This stipulation does not apply to commercial vehicles
66 Picking UpDropping Off of Passengers
The definition of picking upsetting down is stopping at the kerbside in order to allow a passengerpassengers to board or alight the vehicle and to loadunload their luggage In such cases the vehicle should generally not be left unattended This document details where picking upsetting down is and is not permitted and if so for how long
70 Exemptions to this KMECOP
71 Exemptions and observations listed in this document do not apply
If it appears to the Marshal that the vehicle is not being used in accordance with the exemption or concession which is being relied upon For example an observation period should not be given to a commercial vehicle parked on a yellow line if it is evident that the crew are having lunch in a nearby cafeacute etc
Where vehicles are known to use the maximum observation times under these protocols and then move the vehicle only to immediately re-park in contravention Instant PCNs may be issued upon the vehicle parking in contravention for the second time
72 If a Marshal feels a particular concession or exemption is being abused they may override or
disregard the protocols detailed in this document when enforcing parking or moving traffic regulations on behalf of WCC If doing so however full notes and an explanation must be recorded
73 Problem Areas ndash Arrangements to Lift KMECOP Requirements
Where vehicles are known to park in contravention at a given location or locations on a regular or continuous basis that location and the appropriate VRM(s) will be briefed to Marshals and may be subject to immediate enforcement without observation
74 Bases will be requested to provide details over a 2 week period where documented evidence
(eg other PCNs Marshal notes) shows that continuous non-compliance is taking place The notes and evidence provided will then be produced in the case of challenge or appeal against the PCNs subsequently issued
75 Extension to Controlled Hours
Warning Notices should be issued for 2 weeks during the extension period Normal enforcement should be carried out during previous core controlled hours Note this does not apply to locations converted from SYL to DYLs
76 Introduction of New Restrictions
Where brand new restrictions are introduced Warning Notices only should be issued for the first 2 weeks of controls This may not occur however where existing restrictions are merely being enforced by new or different enforcement methods
77 Moving On and lsquoAppropriate Actionrsquo
Attended vehicles parked in contravention should only be moved on or be subjected to lsquosoftrsquo enforcement if this is considered to be the appropriate action However a Marshal is under no obligation to ask a motorist to move on before beginning PCN issue
80 PCN Types
81 Three different types of PCN are issued by WCC
Regulation 9 on-street PCNs which are either fixed to the vehicle or handed to the person appearing to be in charge of it by a Marshal
Regulation 10 Vehicle Drive Away PCNs which are issued where a motorist drives away whilst the Marshal is in the process of issuing the PCN and
Regulation 10 CCTV parking PCNs where a parking contravention is observed remotely by a CCTV camera operator
82 Regulation 10 PCNs are issued by post
7 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
90 Marshals
91 Marshals are fundamentally CEOs with an enhanced ambassadorial role the main objective of
which is to establish positive working relationships with motorists and premises The Marshalrsquos role therefore is to provide guidance to motorists advising where they can legally park and service However Marshals can still issue a PCN and therefore follow the protocols outlined in this document
100 Parking Enforcement by CCTV
101 CCTV Enforcement and CCTV Cars
For parking contraventions enforced by camera unless stated the same exemptions and observations apply as to enforcement by on-street Marshal The requirement to move vehicles on where the driver is present does not apply to CCTV or CCTV car enforcement Section 2 of this document highlights which parts apply to both Marshal and camera enforcement and which parts refer to Marshal enforcement only
102 In most instances camera operators are instructed to observe footage for 121 seconds before
issuing a PCN This is to give parking enforcement by camera uniformity with on-street enforcement as the process of a Marshal issuing a PCN obviously takes a certain amount of time
103 CCTV COP
The information within this document should be used in conjunction with WCCrsquos Corporate CCTV COP and SOP The KMECOP document specifies the kerbside management and enforcement protocols Marshals should employ when enforcing parking and moving traffic contraventions by CCTV whereas the CCTV COP outlines best practice and the CCTV SOP outlines operational procedures
110 Marshal Activities
111 As well as carrying out parking enforcement Marshals carry out the following supplementary
activities
Aiding directing and marshalling motorists
Identification and reporting of incorrect missing contradictory vandalised and unauthorised street furniture This includes signs lines and faulty machines
Checking of parking suspensions
Identification and reporting of unauthorised suspensions
Identification and reporting of unlicensed skips
Identification and reporting of untaxed vehicles
Identification and reporting of abandoned vehicles
Identification and reporting of technology failure (for example Marshalrsquos inability to access the Pay-to-Park system)
Identification and reporting of suspected permit or badge fraud and abuse
Reporting of negative interaction with a member of the public resulting in assistance from supervision andor the Police
Reporting of an event andor incident which has the potential to bring the WCC into disrepute or negatively impacts the publicrsquos perception of WCC
Identification and reporting of problematic locations or hotspots within the City
Low-level highways reporting
Collation of reports requested by other service partners (eg Metropolitan Police Service)
8 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Private Vehicles Private cars estate vehicles non-liveried solo motorcycles
Waiting Restrictions Apply Loading Restrictions Do Not Apply PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
Instant code 01 PCN unless exemption below applies
Exemptions
1 Any vehicle - do not issue for the first and last 3 mins of controlled hours on SYLs 2 Notification has been received from Parking Services that special permission has been given to loadunload
for as long as necessary at a particular location
3 Vehicle is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use CCTV Operators check Permits system by searching the VRM to
confirm whether the vehicle holds a valid PIB
4 Vehicle is identified as having a valid WCC-issued SYLDYL dispensation
5 Vehicle is in the Whitehall Security Zone
6 Domestic and office removal vehicles for as long as necessary whilst actively loading unloading
7 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
8 Gate or barrier to premises which the vehicle needs access to is being opened or closed and there is no
other practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off-street area
9 Visible signs of unavoidable vehicle breakdown or if a recovery service vehicle in attendance
10 Vehicle being used for Fire Brigade Ambulance or Police purposes
9 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
11 London Fire Brigade Vehicle displaying Identifier Board
12 The main funeral or wedding vehicle as well as 2 other family vehicles in the funeral or wedding cortege All other vehicles must park legally
13 WCC formal instruction to disregard
Observations
1 There is evidence of loadingunloading bulky or heavy items For private loading activity the goods must be
too heavy or bulky to be carried from a legal parking place Take logging then give a minimum of 20 mins casual observation 0830-1100 - If loading still taking place after 20 mins give further 20 mins casual observation If no
loading observed after 20 mins give 5 mins constant observation before issuing PCN if loading is not observed during this period If loading is seen repeat procedure 1100-1830 - If vehicle still in situ after 20 mins issue PCN Multi-drops that may take longer than 20 mins
are permitted as long as the vehicle is moved in the process A fresh 20 minute casual observation should be given if vehicle moved
Note the TMO allows continuous loading activity for as long as necessary before 1100 but 20 mins max from 1100 to 1830
2 Evidence of picking upsetting down passengers and their luggage observed Sufficient time must be
allowed for this activity (for as long as necessary) Driver should be with vehicle
3 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
4 Vehicle is displaying an exemption board which allows vehicles to wait for 10 mins outside a named hotel
as agreed by WCC while picking upsetting down passengers
5 Give 5 mins constant observation to vehicles displaying a valid disabled badge to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
6 Vehicles displaying a valid residentsrsquo permit for the same zone (or interim permit or URN) to be given 5 mins
constant observation on a SYL If no loadingunloading activity observed after this time PCN should be issued If concession blatantly being abused PCN can be issued without 5 mins observation but full notes must be made
7 Vehicle displaying hospital car service identifier whilst parked in close proximity to hospitalclinic give 20
mins casual observation to allow for picking upsetting down passenger(s) andor patient(s) If no activity seen after 20 mins issue instant PCN Record hospitalclinic name
10 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Private Vehicles Private cars estate vehicles non-liveried solo motorcycles
LoadingUnloading Outside of CPZ hours - Night-Time Enforcement Waiting Restrictions may apply Loading Restrictions Do Not Apply PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
SYLs ndash All vehicles
SYLs not active therefore no enforcement unless timeplate extends hours in which case enforcement is identical to DYLs below for the duration of the extended period However no PCNs to be issued for the first and last 3 mins of extended period DYLs ndash1830-0830
Where there is evidence of loadingunloading bulky or heavy items take logging then give 20 mins casual observation If loading still taking place after 20 mins give further 20 mins casual observation If no loading observed after 20 mins give 5 mins constant observation and if loading still not observed during this period issue code 01
PCN If loading is seen repeat procedure Loadingunloading is permitted for as long as necessary For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place Exemptions and observations as per pages 8-9
11 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Private Vehicles Private cars estate vehicles non-liveried solo motorcycles
Double Parking Waiting Restrictions May Apply Loading Restrictions Do Not Apply PCN Code 26 ldquoParked in a special enforcement area more than 50cm from the edge of the carriageway and not within a designated parking placerdquo
Enforcement by Marshal and CCTV
Instant code 26 PCN unless exemption below applies
If loadingunloading activity is being carried out the driver should be asked to move to the kerbside where this is available and appropriate Note for double parking to be occurring the vehicle must be parked more than 50cm away from bothall kerbsedges of carriageway Exemptions
1 Wide streets in C zone Do not enforce outside CPZ hours unless vehicle is preventing free flow of traffic Full notes and photograph required
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 WCC formal instruction to disregard
Observations
1 If evidence of loadingunloading heavy bulky items seen and no other kerbside parking place available for vehicle nearby ndash
0830-1100 - give 20 mins casual observation If loading still taking place after 20 mins give further 20
mins casual observation If no loading observed after first 20 mins give 5 mins constant observation before issuing PCN if no further loading observed
1100-1830 - same applies but if vehicle still in situ after first 20 mins issue PCN
2 If evidence of picking upsetting down passengers seen allow as long as is necessary If no evidence seen
issue instant PCN 3 Give 5 mins constant observation to vehicles displaying a valid disabled badge to ascertain whether picking
upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
12 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles Liveried or unliveried commercial vehicles (ie vans HGVs lorries etc) Royal Mail vehicles liveried solo
motorcycles
Waiting Restrictions Apply Loading Restrictions Do Not Apply
PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
Instant code 01 PCN only if evidence of concession being abused ie driver in cafeacute etc Full notes to be made by
Marshal Do not issue PCN by CCTV unless it is clear that any concession is being abused Exemptions
1 Any vehicle - do not issue for the first and last 3 mins of controlled hours on SYLs 2 Notification has been received from Parking Services that special permission has been given to loadunload
post-1100 as operation cannot be completed within 20 min allowance
3 Vehicle is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use CCTV Operators check Permits system by searching the VRM to
confirm if the vehicle holds a valid PIB
4 Vehicle is identified as having a valid WCC-issued SYLDYL dispensation
5 Cleansing and refuse vehicles collecting rubbish from the side of the road (Note this applies to both WCC
and commercial refuse company vehicles)
6 Domestic and office removal vehicles for as long as necessary whilst actively loading unloading
7 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
8 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other
practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off-street area
13 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
9 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
10 Vehicle is in the Whitehall Security Zone
11 WCC formal instruction to disregard
12 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 0830ndash1100 - Give 20 mins casual observation then additional 5 mins constant observation If
loadingunloading is observed repeat process up to 1100 If no evidence of loadingunloading after 25 mins a PCN may be issued HGVs only give 40 mins casual observation then additional 5 mins constant observation If loading
unloading is observed repeat process up to 1100 If no evidence of loadingunloading after 45 mins a PCN may be issued 1100-1830
Casual observation for 20 mins and if vehicle is still in situ a PCN may be issued Multi-drops that may take longer than 20 mins are permitted as long as the vehicle is moved in the process A fresh 20 minute casual observation should be given if vehicle moved The back of vehicle should be checked to see if driver in attendance and for evidence of loadingunloading activity and a photograph of the back of the vehicle (or side of the vehicle where loadingunloading takes place) taken at time of issue Full notes to be made by Marshal HGVs only give 40 mins casual observation A PCN may be issued if vehicle still in situ after this period
1830ndash0830 on DYLs - As per 0830ndash1100 above
Note the TMO allows continuous loading activity for as long as necessary before 1100 but 20 mins max from 1100 to 1830 There is no restriction on the nature of goods for commercial loading activity HGVs are vehicles over 35 tonnes in weight The additional observation should only be given to those vehicles displaying the HGV operator disc They may also have chevrons at the rear although if present these only indicate vehicles that are over 75 tonnes
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation 3 BT vehicles loadingunloading Give 20 mins casual observation except outside exchange where 5 mins
constant observation should be given
4 Evidence of delivering mail or postal packets by couriers in which case 20 mins should be allowed before issuing a PCN Apply observations as per observation 1 above
5 Give 2 mins observation to licensed Hackney Carriages to ascertain whether loadingunloading andor picking upsetting down
6 Hospital Car Service vehicle displaying hospital car service identifier parked in close proximity to
hospitalclinic give 20 mins casual observation to allow for picking upsetting down passenger(s) andor patient(s) If no activity seen after 20 mins issue instant PCN Record hospitalclinic name
7 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual
observation As long as necessary should be given up to 1100 with 40 mins max thereafter CCTV camera operators should not issue PCNs to cash deliverycollection vehicles unless concession clearly being abused
8 Prisoner Transport vehicles in vicinity of Police station or Magistrates court ndash give 20 mins casual observation
14 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles Liveried or unliveried commercial vehicles (ie vans HGVs lorries etc) Royal Mail vehicles liveried solo
motorcycles
LoadingUnloading Outside of CPZ hours - Night-Time Enforcement Waiting Restrictions May Apply Loading Restrictions Do Not Apply PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
Do not issue PCN by CCTV unless it is clear that concessions are being abused SYLs ndash All vehicles
SYL controls not active therefore no enforcement unless timeplate extends hours in which case enforcement is identical to DYLs below for the duration of the extended period Unlimited loadingunloading activity is permitted However no PCNs to be issued for the first or last 3 mins of extended period DYLs ndash between 1830-0830
Give 20 mins casual observation then additional 5 mins constant observation If loadingunloading observed repeat process If no evidence of loadingunloading after 25 mins a PCN may be issued Multi-drops that may take longer than 20 mins are permitted as long as the vehicle is moved in the process A fresh 20 minute casual observation should be given if vehicle moved Unlimited loadingunloading activity is permitted The back of vehicle should be checked to see if driver in attendance and for evidence of loading activity Full notes to be made by Marshal HGVs only give 40 mins casual observation then additional 5 mins constant observation If no evidence of
loadingunloading after 45 mins a PCN may be issued There is no restriction on the nature of goods for commercial loading activity Exemptions and observations as per pages 12-13
15 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles Liveried or unliveried commercial vehicles (ie vans HGVs lorries etc) Royal Mail vehicles liveried solo
motorcycles
Double Parking Waiting Restrictions May Apply Loading Restrictions Do Not Apply PCN Code 26 ldquoParked in a special enforcement area more than 50cm from the edge of the carriageway and not within a designated parking placerdquo
Enforcement by Marshal and CCTV
Do not issue PCN by CCTV unless it is clear that any concession is being abused Note for double parking to be occurring the vehicle must be parked more than 50cm away from bothall kerbsedges
of the carriageway Do not issue code 26 PCNs in narrow streets but revert to waiting and loading restrictions as per pages 12-13 Exemptions
1 Cleansing and refuse vehicles collecting rubbish from the side of the road (Note this applies to both WCC and commercial refuse company vehicles)
2 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
3 WCC formal instruction to disregard
4 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
Observations
1 0830-1100 - give 20 mins casual observation If loading still taking place after 20 mins give further 20 mins
casual observation If no loading observed after first 20 mins give 5 mins constant observation before issuing PCN if no further loading observed HGVs only give 40 mins casual observation then additional 5 mins constant observation If no evidence of
loadingunloading after 45 mins a PCN may be issued
1100-1830 - same applies but if vehicle still in situ after first 20 mins issue PCN
16 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
HGVs only give 40 mins casual observation A PCN may be issued if vehicle still in situ after this period
2 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual
observation if no appropriate kerbside space available
17 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles HGVs over 25 tonnes or 5 tonnes laden weight buses of more than 8 seats excluding the driver
Overnight Waiting Ban Hours Midnight-0800 and 1830-Midnight Everyday
PCN Code 55 ldquoA commercial vehicle parked in a restricted street in contravention of the Overnight Waiting Banrdquo PCN code applies to any designation
Enforcement by Marshal and CCTV
Do not issue PCN by CCTV unless it is clear that any concession is being abused Check back of vehicle to see if vehicle attended before commencing enforcement Full notes to be made by Marshal There must be a repeater plate at both ends of the street and on turnarounds at junctions that turn into the street This is so the vehicle would have driven past the signed restriction
Exemptions
1 WCC formal instruction to disregard
2 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance Observations
1 Coachesbuses are allowed to remain parked until midnight in designated coach bays PCNs can be issued after this time once 10 mins casual observation has been given Coach defined as a vehicle containing more than 8 seats exclusive of the driver (ie 9 plus the driver) so if in doubt as to whether coach or mini-bus Marshal should count the number of passenger seats Coaches are now classed as lsquobusesrsquo
2 40 mins casual observation period should be given to HGVs followed by an additional 5 mins constant
observation to establish if the vehicle is in the process of loadingunloading If no evidence of loading activity then observed issue instant PCN If loading observed repeat the process This does not apply to coachesbuses
18 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles Coaches Buses
Waiting Restrictions Apply Loading Restrictions Do Not Apply PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
Do not issue PCN by CCTV unless it is clear that any concession is being abused
Coach defined as a vehicle containing more than 8 seats exclusive of the driver (ie 9 plus the driver) Coaches are now classed as lsquobusesrsquo
Exemptions
1 WCC formal instruction to disregard
2 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance Observations
1 10 mins casual observation If evidence of picking upsetting down passengers and their luggage is then observed give as long as is necessary to complete the process If no activity is seen after 10 mins observation then issue instant PCN
19 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES
Pedestrian Zones PCN Code 01 ldquoParked in a restricted street during prescribed hoursldquo PCN Code 02 ldquoldquoParked or loadingunloading in a restricted street where waiting and loadingunloading restrictions are in forcerdquo
Enforcement by Marshal and CCTV
The pedestrian zone signage will show the times when vehicular access to the zone is permitted During these times either normal SYL or loading ban restrictions apply (the latter where lsquono loadingrsquo signs are present) even though the zone will have no yellow line markings or kerb marks Unless exemption below applies any contravention within the zone should be issued with a code 01 or code 02 PCN (as appropriate) and not a code 62
Outside of the hours access is permitted an instant code 01 or code 02 PCN should be issued as appropriate unless
exemption below applies For commercial vehicles during hours access is permitted instant PCN only if evidence of concession being abused Do not issue PCN by CCTV to commercial vehicles unless it is clear that any concession is being abused Exemptions
1 Notification has been received from Parking Services that special permission has been given to loadunload for as long as necessary at a particular location or outside of zone access times
2 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company and is parked in compliance with the boardrsquos conditions of use CCTV Operators check
Permits system by searching the VRM to confirm if the vehicle holds a valid PIB
3 Vehicle is identified as having a valid WCC-issued SYL dispensation specifically given for a loading ban location
4 Cleansing and refuse vehicles collecting rubbish (Note this applies to WCC and commercial refuse company vehicles)
5 Domestic and office removal vehicles for as long as necessary whilst actively loadingunloading Special permission required from Parking Services if a loading ban is in place
6 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
20 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
7 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
8 Vehicle being used for Fire Brigade Ambulance or Police purposes
9 London Fire Brigade Vehicle displaying Identifier Board
10 WCC formal instruction to disregard
11 During times when access is permitted gate or barrier to premises which the vehicle needs access to is
being opened or closed and there is no other practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off-street area
12 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 During times when access is permitted and no loading ban is in place - There is evidence of private
vehicles loadingunloading bulky or heavy items Take logging then give a minimum of 20 mins casual
observation If loading still taking place after 20 mins give further 20 mins casual observation up until end of permitted access time If no loading observed after 20 mins give 5 mins constant observation before issuing PCN if loading not observed during this period If loading is seen repeat procedure As long as necessary should be given during permitted times
2 During times when access is permitted and no loading ban is in place give 20 mins casual observation to commercial vehicles then additional 5 mins constant observation If loadingunloading is observed repeat
process up until end of permitted access time If no evidence of loadingunloading after 25 mins a PCN may be issued As long as is necessary should be given during permitted times There is no restriction on the nature of goods for commercial loading activity HGVs only give 40 mins casual observation then additional 5 mins constant observation If loading
unloading is observed repeat process up until end of permitted access time If no evidence of loadingunloading after 45 mins a PCN may be issued
HGVs are vehicles over 35 tonnes in weight The additional observation should only be given to those vehicles displaying the HGV operator disc They may also have chevrons at the rear although if present these only indicate vehicles that are over 75 tonnes
3 During times when access is permitted - Evidence of picking upsetting down passengers and their luggage observed Sufficient time must be allowed for this activity (for as long as necessary) Driver should be with vehicle
4 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
5 During times when access is permitted and no loading ban is in place - Evidence of delivering mail or postal packets by couriers in which case 20 mins should be allowed before issuing a PCN Apply observations as per observation 2 for commercial vehicles above
6 BT vehicles loadingunloading Give 20 mins casual observation except outside exchange where 5 mins constant observation should be given
7 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
8 During times when access is permitted - Give 5 mins constant observation to vehicles displaying a valid
disabled badge to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
9 During times when access is permitted and no loading ban is in place - Vehicles displaying a valid residentsrsquo permit for the same zone (or interim permit or URN) to be given 5 mins constant observation before issue of PCN If no loadingunloading activity observed after this time PCN should be issued If concession blatantly being abused PCN can be issued without 5 mins observation but full notes must be made
21 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
10 Give 2 mins observation to licensed Hackney Carriages to ascertain whether loadingunloading andor picking upsetting down
11 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual
observation
22 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES
Waiting and Loading Restrictions Apply
PCN Code 02 ldquoParked or loadingunloading in a restricted street where waiting and loadingunloading restrictions are in forcerdquo
Enforcement by Marshal and CCTV
Instant PCN unless exemptions below apply Note at designated locations lsquoat any timersquo loading restriction signs are not required Exemptions
1 Notification has been received from Parking Services that special permission has been given to loadunload at a particular location
2 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by
a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use CCTV Operators check Permits system by searching the VRM to confirm if
the vehicle holds a valid PIB
3 Vehicle is identified as having a valid WCC-issued SYLDYL dispensation specifically given for a loading ban location
4 Cleansing and refuse vehicles collecting rubbish from the side of the road (Note this applies to WCC and
commercial refuse company vehicles)
5 Vehicle is in the Whitehall Security Zone 6 Vehicles used for Fire Brigade Ambulance or Police purposes
7 Domestic and office removal vehicles with special permission from Parking Services whilst actively loading
unloading for as long as necessary
8 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
9 Gate or barrier to premises which the vehicle needs access to is being opened or closed and there is no
other practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off-street area
10 Visible signs of unavoidable breakdown or recovery service vehicle in attendance
23 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
11 WCC formal instruction to disregard
12 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Evidence of picking upsetting down passengers and their luggage observed Sufficient time must be
allowed for this activity (for as long as necessary) Driver should be with vehicle
2 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
3 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual observation PCNs should not be issued by CCTV to cash deliverycollection vehicles unless concession clearly being abused
4 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation 5 Give 5 mins constant observation to vehicles displaying a valid disabled badge to ascertain whether picking
upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
6 Clinical or Hazardous Waste collection vehicles actively involved in the collection of clinical or hazardous
waste to be given 20 mins casual observation
7 Give 2 mins observation to licensed Hackney Carriages to ascertain whether loadingunloading andor picking upsetting down
24 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Residentsrsquo Bays PCN Code 12 ldquoParked in a residentsrsquo or shared-use parking place or zone without either clearly displaying a valid permit or voucher or pay and display ticket issued for that place or without payment of the parking chargerdquo PCN Code 19 ldquoParked in a residentsrsquo or shared-use parking place or zone either displaying an invalid permit or voucher or pay and display ticket or after the expiry of paid for timerdquo
Enforcement by Marshal
Instant code 12 PCN if vehicle displaying no visible residentsrsquo permit (code 12r) or if vehicle relying on a PampD ticket (code 12t) or other payment (code 12r) unless exemption below applies
Instant code 19 PCN If vehicle displaying an invalid residentsrsquo permit wrong zone (code 19w) incorrect VRM (code 19x) or expired permit (code 19z) unless exemption below applies
When instructed to take enforcement action as a result of a residentsrsquo permit being altered the vehicle can be issued with an instant code 12r PCN Details of this action must be confirmed with WCCrsquos permit investigation contractor at
the earliest opportunity
Exemptions
1 Vehicle is displaying any of the following valid permits ndash
Residentsrsquo permit for the appropriate zone (note a motorcycle residentsrsquo permit will be a lsquovirtualrsquoelectronic permit)
Permit URN
lsquoInterimrsquo residentsrsquo permit
WCC white disabled badge (note in a Car Club vehicle the VRM on the badge will not match that of the vehicle)
Official All Zones permit
Business or Teachersrsquo permit in sub-zone C2
Residentsrsquo visitorsrsquo (Brent) or business permit or white disabled badge equivalent (RBKC Purple Camden Green or substitute badge City of London Red) for a neighbouring borough on a reciprocal street where agreement applies and as denoted on the sign This does not apply in Queenrsquos Gate
2 All vehicles ndash do not issue for the first and last 3 mins of controls This does not apply to residentsrsquo bays that
are enforced at all times For non-24 hour controls this means -
0830 ndash 1830 controls
0830 0831 0832 ndash do not issue 0833 ndash 1826 ndash valid PCN 1827 1828 1829 ndash do not issue 1830 onwards ndash controls have ended 0830 ndash 2030 controls
0830 0831 0832 ndash do not issue
25 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
0833 ndash 2026 ndash valid PCN 2027 2028 2029 ndash do not issue 2030 onwards ndash controls have ended 0830 ndash 2200 controls
0830 0831 0832 ndash do not issue 0833 ndash 2156 ndash valid PCN 2157 2158 2159 ndash do not issue 2200 onwards ndash controls have ended
3 If vehicle is displaying an expired annual residentsrsquo permit for zone take following action
Permit expired by 1-14 days ndash Warning Notice
Permit expired by 15 days-1 month ndash Instant code 19z PCN
Permit expired by 1 month plus - Instant code 12r PCN
4 The residentsrsquo permit or White Disabled Badge is obscured in which case a Warning Notice only should be
issued if a HHCT check confirms the permitbadge as valid
5 If vehicle is displaying expired white badge take following action
Badge expired by 1 day-1 month ndash Warning Notice
Badge expired by 1 month plus ndash Instant code 12r PCN
6 Notification has been received from the Parking Services that special permission has been given to
loadunload at particular location
7 Vehicle displaying valid Trades Permit Note a Trades permit issued by a neighbouring borough is acceptable on a reciprocal street
8 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by
a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
9 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and
commercial refuse company vehicles
10 Domestic and office removal vehicles for as long as necessary whilst actively loadingunloading
11 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
12 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other
practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off street area
13 Vehicles used for Fire Brigade Ambulance or Police purposes
14 H zone residentsrsquo permit allows permit concessions in zones A and D
15 If vehicle is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings)
issue Warning Notice unless vehicle is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24 PCN
16 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
17 WCC formal instruction to disregard
18 WCC CCTV car being used in pursuance of statutory powers or duties
26 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
Observations
1 If evidence of picking upsetting down passengers and their luggage is observed a maximum of 2 mins is
allowed Driver should be with vehicle
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
3 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing PCN
4 Commercial vehicles (including long wheel-based vehicles) ndash give 20 mins casual observation If vehicle
still in situ issue instant PCN
Private vehicles ndash if evidence of loadingunloading observed give 20 mins casual observation as above
For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place If no evidence of loading activity seen instant PCN
Note maximum time for loading in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private If max time exceeded issue code 12r PCN
5 If vehicle is displaying valid HEB badge then 60 minute casual observation should be given before PCN
issued
6 Give 5 mins constant observation to vehicles displaying a valid blue disabled badge (any issuing authority) to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
7 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual observation As long as necessary should be given up to 1100 with 40 mins max thereafter
27 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Shared-Use Bays - Residentsrsquo Permits Pay and Display and Pay-to-Park PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 12 ldquoParked in a residentsrsquo or shared-use parking place or zone without either clearly displaying a valid permit or voucher or pay and display ticket issued for that place or without payment of the parking chargerdquo PCN Code 19 ldquoParked in a residentsrsquo or shared-use parking place or zone either displaying an invalid permit or voucher or pay and display ticket or after the expiry of paid for timerdquo
Enforcement by Marshal
Shared-use bays enable residentsrsquo permit holders and visitors to use the same parking bay Residentsrsquo permit holders displaying a valid permit for that zone can park in these bays at any time whereas visitors must pay to park during the hours controls apply Some shared-use bays are only available to visitors at certain times during the day as indicated by the signage (eg 10am-4pm) Marshals will need to check for various payment methods at shared-use bays ndash residentsrsquo permits Pay-to-Park PampD and Parking Card payments are all valid If no residentsrsquo permit is on display prior to issue give 5 mins constant observation and confirm on the Pay-to-Park system that no further payment by phone has been made This 5 mins observation period is to enable the motorist to make payment upon parking Record location number where vehicle is parked in Notes field on HHCT When confirming whether a vehicle has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked Where drivers have paid to park it is acceptable for them to move to another shared-use or paid-for parking bay within the same zone using the same payment until it expires but not to another zone even if the tariff is identical
28 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PCN Scenarios ndash
PampD Ticket Pay-to-Park Parking Card Residentsrsquo Permit = PCN Code
Pa
ym
en
t
none none none none 12s
at least 3 mins expiry
none none none 19s
none at least 3
mins expiry none none 19s
none none at least 3
mins expiry none 19s
none none Card incorrectly
scratched none 19s
none none none expired 19z
none none none wrong VRM 19x
none none none wrong zone 19w
Issue code 12s PCN after 5 mins constant observation if vehicle displaying no visible method of payment (no permit
no Parking Card no payment by phone or no PampD ticket or a PampD ticket from a different Borough) unless an exemption applies Issue instant code 19s PCN in the following circumstances unless an exemption applies ndash
1 Vehicle parked with a payment which has expired by at least 3 mins 2 Vehicle displaying a wrongly dated PampD ticket 3 Vehicle displaying PampD ticket or Parking Card face down obscured blank or incomplete Do not issue if
PampD ticket or Parking Card is upside down but details can be read - check ticketCard for validity 4 Vehicle displaying an incorrectly scratched Parking Card 5 Motorist is attempting to rely on a Pay-to-Park or PampD payment made in another zone 6 Vehicle is displaying a receipt of payment rather than a PampD ticket 1-6 above assumes no other valid method of payment has been used
Instant code 19 PCN If vehicle displaying an invalid residentsrsquo permit wrong zone (code 19w) incorrect VRM (code 19x) or expired permit (code 19z) unless exemption below applies
If note left by motorist indicating PampD not working or their creditdebit card not registering Marshal should report possible fault check for payment by other method and if none issue instant code 12s PCN Full notes to be recorded
When instructed to take enforcement action as a result of a residentsrsquo permit being altered the vehicle can be issued with an instant code 12s PCN Details of this action must be confirmed with WCCrsquos permit investigation contractor at
the earliest opportunity Exemptions
1 All vehicles ndash do not issue for the first and last 3 mins of controlled hours This means -
0830 ndash 1830 controls
0830 0831 0832 ndash do not issue 0833 ndash 1826 ndash valid PCN 1827 1828 1829 ndash do not issue 1830 onwards ndash controls have ended 0830 ndash 1330 Saturday controls (where applicable)
0830 0831 0832 ndash do not issue 0833 ndash 1326 ndash valid PCN 1327 1328 1329 ndash do not issue 1330 onwards ndash controls have ended
29 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
2 Vehicle is displaying any of the following valid items ndash
PampD ticket
Parking Card
Residentsrsquo permit for the appropriate zone (inc lsquovirtualrsquoelectronic motorcycle residentrsquo permit)
Permit URN
lsquoInterimrsquo residentsrsquo permit
WCC white disabled badge (note in a Car Club vehicle the VRM on the badge will not match that of the vehicle)
Official All Zones permit
Business or Teachersrsquo permit in sub-zone C2
Residentsrsquo visitorsrsquo (Brent) or business permit or white disabled badge equivalent (RBKC purple Camden green City of London red) for a neighbouring borough on a reciprocal street where agreement applies and as denoted on the sign This does not apply in Queenrsquos Gate
3 Motorist has made a valid payment by phone 4 If vehicle is displaying an expired annual residentsrsquo permit for zone take following action -
Permit expired by 1-14 days ndash Warning Notice
Permit expired by 15 days-1 month ndash Instant code 19s PCN
Permit expired by 1 month plus - Instant code 12s PCN
This assumes no valid PampD ticket Parking Card or white disabled badge is on display or no payment by phone has been made
5 The residentsrsquo parking permit or white disabled badge is obscured in which case a Warning Notice only
should be issued if a HHCT check confirms the permitbadge as valid
6 If vehicle is displaying expired white badge take following action
Badge expired by 1 day-1 month ndash Warning Notice
Badge expired by 1 month plus ndash Instant code 12s PCN
7 A PampD ticket purchased from the same zone is acceptable In Lincolnrsquos Inn Fields only this includes tickets purchased from Camden In Queens Gate and Exhibition Road this includes tickets purchased from RBKC
8 If PampD machine shows Marshalrsquos ldquoOut of Orderrdquo notice vehicle exempt for max stay calculated from the time
the machine is returned to service Vehicle must be moved unless other valid method of payment used or can rely on an exemption Code 08 (ldquoParked at an out of order meter during controlled hoursrdquo) is not to be used on shared-use bays Unless the above applies motorists should either use an alternative payment method or move the vehicle This is explained at the bay
9 Notification has been received from Parking Services that special permission has been given to loadunload
at particular location
10 Vehicle displaying valid Trades Permit Note a Trades permit issued by a neighbouring borough is acceptable on a reciprocal street
11 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by
a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
12 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and
commercial refuse company vehicles
13 Domestic and office removal vehicles for as long as necessary whilst actively loadingunloading
14 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
30 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
15 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other
practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off street area
16 Vehicle being used for Fire Brigade Ambulance or Police purposes
17 If vehicle overhanging bay markings (2 wheels or more are outside of the bay and not touching the bay
markings) issue Warning Notice unless vehicle is causing an obstruction to other road users ie is a hazard is affecting traffic flow or is preventing the use of adjacent space(s) in which case issue instant code 24 PCN
18 H zone residentsrsquo permit allows permit concessions in zones A and D
19 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
20 WCC formal instruction to disregard
21 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 If evidence of picking upsetting down passengers and their luggage is observed a maximum of 2 mins is
allowed Driver should be with vehicle
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
3 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing PCN
4 Commercial vehicles (including long wheel-based vehicles) ndash give 20 mins casual observation If vehicle
still in situ issue instant PCN For all commercial vehicles except long wheel-based vehicles the 20 mins exemption can be used before or after payment has been made to extend the loadingunloading period If PCN is issued for vehicle exceeding the 20 mins period this must be evidenced through Marshal observations and notes
Private vehicles ndash if evidence of loadingunloading observed give 20 mins casual observation as above If
no evidence of loading activity seen instant PCN Note maximum time in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private If max time exceeded issue code 12s PCN
5 Vehicle is displaying valid blue badge and payment to park has expired by less than 63 mins
6 Vehicle is a WCC Car Club vehicle and payment to park has expired by less than 63 mins This applies if
either Zipcar Reader Zipcar badge or WCC Car Club badge are on display
7 If vehicle is displaying valid HEB badge then 60 minute casual observation should be given before PCN issued
8 Give 5 mins constant observation to vehicles displaying a valid blue disabled badge (any issuing authority) to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
9 Electric vehicles and plug-in hybrids can park free of charge up to the max stay allowed 2 loggings required
Marshals should ascertain vehicle status via tax disc and vehicle make and model type
10 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual observation
31 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Paid-For Parking Bays (Pay and Display and Pay-to-Park Bays and Pay-to-Park Only Bays) PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 30 ldquoParked for longer than permittedrdquo
Enforcement by Marshal
Marshals will need to check for various payment methods at these bays ndash Pay-to-Park PampD and Parking Card payments are all valid Marshals should allow any valid method of payment (Pay-to-Park PampD ticket or Parking Card) in a paid-for parking bay regardless of specific bay designation Prior to issue give 5 mins constant observation and confirm on the Pay-to-Park system that no payment by phone has been made This 5 mins observation period is to enable the motorist to make payment upon parking Record location number where vehicle is parked in Notes field on HHCT A PCN may be issued once payment has expired by 3 mins As the motorist can subsequently top up their payment at any time there is no requirement to give a second 5 mins observation Where drivers have paid to park it is acceptable for them to move to another paid-for parking bay within the same zone using the same payment until it expires but not to another zone even if the tariff is identical If the motorist is attempting to rely on a Pay-to-Park or PampD payment made in another zone a code 11 PCN should
be issued PCN Scenarios ndash
PampD Ticket Pay-to-Park Parking Card = PCN Code
Pa
ym
en
t
none none none
11u (in P2P only bay)
11 (in P2PPampD bay)
at least 3 mins expiry
none none 05
none at least 3
mins expiry none 05
none none at least 3
mins expiry 05
none none Card incorrectly
scratched
11u (in P2P only bay)
11 (in P2PPampD bay)
32 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
If note left by motorist indicating PampD not working or card not registering report possible fault check for payment by other method and if none issue instant code 11 or 11u PCN as appropriate Full notes to be recorded
Where a vehicle is displaying a receipt of payment rather than a PampD ticket this is insufficient (PCN code 11 or 11u)
If vehicle is displaying an obscured PampD ticket or Parking Card or if ticketCard is face down issue instant code 11 or 11u PCN if no payment has been made by other method Do not issue if ticketCard is upside down only and
details can be read ndash check ticketCard for validity When confirming whether a vehicle has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked Note shared-use (residentsrsquopaid-for) bays are enforced by codes 12 and 19 (see pages 27-30) Exemptions
1 All vehicles ndash do not issue a PCN during the first and last 3 mins of controlled hours This means ndash
0830 ndash 1830 controls
0830 0831 0832 ndash do not issue 0833 ndash 1826 ndash valid PCN 1827 1828 1829 ndash do not issue 1830 onwards ndash controls have ended 0830 ndash 1330 Saturday controls (where applicable)
0830 0831 0832 ndash do not issue 0833 ndash 1326 ndash valid PCN 1327 1328 1329 ndash do not issue 1330 onwards ndash controls have ended
2 Vehicles showing the following valid permits can park free of charge 0830-0930 and 1730-1830 Where
controls on Saturday end at 1330 concession applies 0830-0930 and 1230-1330
Residentsrsquo permit for the zone (including lsquovirtualrsquoelectronic motorcycle residentsrsquo permit)
Official All Zones permit
Permit URN
lsquoInterimrsquo residentsrsquo permit
Business or Teachersrsquo permit in sub-zone C2
Residentsrsquo or business permit for a neighbouring borough on a reciprocal street
Where valid permit displayed PCN should not be issued until 0933 or from 1727 Where controls end at 1330 on a Saturday PCN should not be issued until 0933 or from 1227
0830 ndash 1830 controls
0830 ndash 0930 ndash first hour permit exemption applies 0930 0931 0932 ndash do not issue 0933 ndash 1726 ndash valid PCN 1727 1728 1729 ndash do not issue 1730 ndash 1830 ndash last hour permit exemption applies 1830 onwards ndash controls have ended 0830 ndash 1330 Saturday controls (where applicable)
0830 ndash 0930 ndash first hour permit exemption applies 0930 0931 0932 ndash do not issue 0933 ndash 1226 ndash valid PCN 1227 1228 1229 ndash do not issue 1230-1330 ndash last hour permit exemption applies 1330 onwards ndash controls have ended
3 A PampD ticket purchased from the same zone is acceptable In Lincolnrsquos Inn Fields only this includes tickets purchased from Camden In Queens Gate and Exhibition Road this includes tickets purchased from RBKC
33 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
4 If PampD machine shows Marshalrsquos ldquoOut of Orderrdquo notice vehicle exempt for max stay calculated from the time
the machine is returned to service Vehicle should be moved unless other method of payment used or can rely on an exemption Code 08 (ldquoParked at an out of order meter during controlled hoursrdquo) is not to be used on paid-for parking bays Unless the above applies motorists should either use an alternative payment method or move the vehicle This is explained at the bay
5 Vehicle is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued
by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
6 Vehicle is displaying valid WCC white disabled badge Note in a Car Club vehicle the VRM on the badge
will not match that of the vehicle
7 Vehicle is displaying a valid Trades permit Note a Trades permit issued by a neighbouring borough is acceptable on a reciprocal street
8 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and commercial refuse company vehicles
9 Domestic and office removal vehicles for as long as necessary whilst actively loadingunloading
10 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
11 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other
practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off-street area
12 Vehicles being used for Fire Brigade Ambulance or Police purposes
13 If vehicle is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings) issue Warning Notice unless vehicle is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24 PCN
14 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
15 WCC formal instruction to disregard
16 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Evidence of private vehicle loadingunloading observed in which case 20 mins casual observation must be
given before PCN issued
Give 20 mins casual observation to commercial vehicles even if no loading activity is seen Long wheel-
based vehicles that do not fit into one bay are still permitted to loadunload For all commercial vehicles except long wheel-based vehicles the 20 mins exemption can be used before or after payment has been made to extend the loadingunloading period If PCN is issued for vehicle exceeding the 20 mins period this must be evidenced through Marshal observations and notes
Note maximum time for loading in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private If max time exceeded issue code 11 or 11u PCN (as appropriate)
2 Evidence of picking upsetting down passengers and their luggage observed A maximum of 2 mins is
allowed Driver should be with vehicle
34 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
3 Vehicle is displaying valid blue badge and payment to park has expired by less than 63 mins
4 Vehicle is a WCC Car Club vehicle and payment to park has expired by less than 63 mins This applies if
either Zipcar Reader Zipcar badge or WCC Car Club badge are on display
5 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
6 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
7 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing a PCN
8 Give 5 mins constant observation to vehicles displaying a valid blue disabled badge to ascertain whether
picking upsetting down is occurring Issue instant PCN after this period if none seen and no payment madedisplayed If activity observed allow as long as necessary
9 Electric vehicles and plug-in hybrids can park free of charge up to the max stay allowed Marshals should
ascertain vehicle status via tax disc and vehicle make and model type If also displaying a residentsrsquo permit the max stay is additional to the hour concession at the startend of controlled hours
10 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual observation
35 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Paid-For Motorcycle Bays PCN Code 11g ldquoParked without payment of the parking charge (motorcycle bay)rdquo PCN Code 23g ldquoParked in a parking place or area not designated for that class of vehicle (motorcycle bay)rdquo PCN Code 24 ldquoNot parked correctly within the markings of the bay or spacerdquo
Enforcement by Marshal
Bay Regulations
Zones A B C D H ndash Bays for motorcycles only at all times
Zones E F G ndash Bays for motorcycles only 0700-1900 Mon-Sat Non-motorcycle vehicles can use the bays outside of these hours
Motorcycle defined as a lsquopowered 2 wheelerrsquo or by a tax class of lsquobicyclersquo Motorcycle bay payment does not entitle a motorcycle to use any other bay type (eg normal Pay-to-Park bay PampD bay etc) Motorcycles are permitted to move freely from one motorcycle bay to another in any zone as long as a valid payment to park for that day has been made Marshals can and should remove the covers from vehicles to take enforcement action Full notes to be made and photographs taken Motorcycle Enforcement Unless exemption below applies code 11g PCN to be issued after 5 mins observation if no valid motorcycle payment
is showing on the HHCT When confirming whether a motorcycle has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked Code 24 (no suffix) Warning Notice rather than full PCN unless motorcycle is preventing another vehicle from using
an adjacent space or is causing an obstruction ie is a hazard to other road users or is affecting traffic flow Other Vehicle (non-motorcycle) Enforcement Unless exemption below applies instant code 23g PCN to be issued to any non-motorcycle vehicle parked within the
bay during the hours the bay is controlled for motorcycle use only (at all times in zones A B C D and H and 0700-1900 Mon-Sat in zones E F and G) Vehicle to be authorised for relocation Relocation can occur from 30 minutes after the issue of the PCN Note loadingunloading by non-motorcycle vehicles is not permitted
36 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
Exemptions
1 Motorcycle with valid payment - note all motorcycle permits (daily weekly monthly quarterly yearly) are lsquovirtualrsquo electronic permits Nothing physical will be on display
2 No PCN to be issued to motorcycles for the first or last 3 minutes of controls when payment is required (CPZ
hours)
0830 ndash 1830
0830 0831 0832 ndash do not issue 0833 ndash 1826 ndash valid PCN 1827 1828 1829 ndash do not issue 1830 onwards ndash payment controls have ended 0830 ndash 1330 Saturday (where applicable)
0830 0831 0832 ndash do not issue 0833 ndash 1326 ndash valid PCN 1327 1328 1329 ndash do not issue 1330 onwards ndash payment controls have ended
3 No PCN to be issued to non-motorcycle vehicles parked in E F and G zones for first and last 3 minutes of
controls when bays are controlled for motorcycles only (ie no PCN until 0703 or from 1857) Other zones are for motorcycles only at all times so this exemption will not apply
0700 ndash 1900 controls
0700 0701 0702 ndash do not issue 0703 ndash 1856 ndash valid PCN 1857 1858 1859 ndash do not issue 1700 onwards ndash controls have ended
4 Electric motorcycles that have registered to use the scheme and have been issued with a yearly permit Note this will be indicated on the HHCT nothing physical will be on display Marshals should check that the motorcycle is indeed an electric motorcycle by checking that tax disc quotes a tax class of lsquoElectric Vehiclersquo If the motorcycle cannot be identified as an electric vehicle issue a code 11g PCN after 5 mins observation
and make comprehensive notes
5 Motorcycle displaying valid WCC white disabled badge
6 Motorcycles with a valid residentsrsquo permit are entitled to park in any motorcycle bay city-wide Note residentsrsquo permits for motorcycles are lsquovirtualrsquo electronic permits Nothing physical will be on display
7 Vehicle (any) is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board
issued by a utility company as long as the vehicle is not affecting the flow of traffic and is parked in compliance with the boardrsquos conditions of use
8 Vehicles (any) used in connection with building operations or highway maintenance in or adjacent to street
where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation
street maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
9 Vehicles (any) being used for Police Fire Brigade or Ambulance purposes
10 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and
commercial refuse company vehicles
11 Domestic and office removal vehicles with special permission from Parking Services for as long as necessary whilst actively loadingunloading
12 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
37 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
13 WCC formal instruction to disregard
14 WCC CCTV car being used in pursuance of statutory powers or duties
15 Motorcycles with a valid Camden or RBKC residentsrsquo permit are entitled to park in WCC motorcycle bays in
respective boundary streets where reciprocal agreements apply Observations
1 Evidence of motorcycle loadingunloading observed in which case 20 minutes casual observation should be
given before PCN issue Does not apply to non-motorcycle vehicles which are not permitted to loadunload
from paid-for motorcycle bays
2 Evidence of delivering mail or postal packets etc by motorcycle couriers in which case 20 minutes should be allowed before issuing a PCN
3 Any Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
4 Evidence of picking upsetting down passengers and their luggage observed (any vehicle) A maximum of 2
minutes is allowed and the driver should remain with the vehicle Exception to this is if picking upsetting down involves a disabled or aged person where as long as necessary should be given
5 Give 5 minutes constant observation to any vehicle displaying a valid disabled badge to ascertain whether
picking upsetting down is occurring Issue instant PCN after this if none seen If activity observed allow as long as necessary
6 Vehicle (any) is displaying a valid and correctly completed HEB badge Keep under casual observation for
60 minutes before issuing a PCN
38 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Split-Use Bays PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 25 ldquoParked in a loading place or bay during restricted hours without loadingrdquo PCN Code 45 ldquoStopped in a taxi rankrdquo PCN Code 45w ldquoParked in a taxi rankrdquo
Enforcement by Marshal and CCTV (as appropriate for restriction type)
These bays are split-use so their use differs depending on the time of the day andor the day of the week Signage at each bay advises what use is permitted and when The bays are generally a combination of ndash
Pay-to-Park bays during stated hours of control
Taxi ranks during specified hours
Loading bays during specified hours
1 Enforcement during Pay-to-Park hours of control
Enforcement exemptions and observations during these times are as per a standard paid-for parking bay (see pages 31-34) 2 Enforcement during taxi rank hours of control
Enforcement exemptions and observations during these times are as per a standard taxi rank (see pages 70-71) All vehicles ndash do not issue a PCN during the first and last 3 minutes of taxi rank controls
3 Enforcement during loading bay hours of control
Enforcement exemptions and observations during these times are as per a standard on-street loading bay (see pages 57-58) All vehicles ndash do not issue a PCN during the first and last 3 minutes of loading bay controls
39 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Taxi-Only Pay-to-Park Bays PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 23 ldquoParked in a parking place or area not designated for that class of vehiclerdquo
Enforcement by Marshal
These bays are for hackney carriages only during hours of control Taxi Enforcement
Unless exemption below applies prior to issue give 5 mins constant observation and confirm on the Pay-to-Park system that no further payment by phone has been made If no payment shown after this period issue code 11 PCN
If payment expired by 3 mins or more issue code 05 PCN
Where taxis have paid by phone to park it is acceptable for them to move to another taxi Pay-to-Park bay within the same zone using the same payment but not to another zone (as tariffs vary) If the taxi is relying on a Pay-to-Park payment made in another zone a code 11 PCN should be issued
When confirming whether a taxi has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked Other Vehicle (non-taxi) Enforcement Unless exemption below applies during controlled hours instant code 23 PCN to any non-taxi vehicle parked within
the bay Vehicle to be authorised for relocation Relocation can occur from 30 minutes after the issue of the PCN Exemptions
1 Taxis ndash do not issue PCN during the first and last 3 mins of controlled hours
2 Taxis ndash a correctly scratched and displayed Parking Card is acceptable
3 Vehicle (any) is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
4 Taxi is displaying valid WCC white disabled badge
5 Vehicle (any) is displaying a valid Trades permit
6 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and commercial refuse company vehicles
40 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
7 Domestic and office removal vehicles with special permission from Parking Services for as long as necessary whilst actively loadingunloading
8 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
9 Vehicles being used for Fire Brigade Ambulance or Police purposes
10 If Taxi is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings)
issue Warning Notice unless taxi is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24 PCN
11 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
12 WCC formal instruction to disregard
13 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Evidence of private vehicle (any) loadingunloading observed in which case 20 mins casual observation
must be given before PCN issued For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place
Give 20 mins casual observation to commercial vehicles (any) even if no loading activity is seen Long
wheel-based vehicles that do not fit into one bay are still permitted to loadunload
Note Maximum time for loading in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private
2 Evidence of picking upsetting down passengers and their luggage observed (any vehicle) A maximum of 2
mins is allowed Driver should be with vehicle
3 Taxi is displaying valid blue badge and payment to park has expired by less than 63 mins
4 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
5 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
6 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing a PCN
7 Give 5 mins constant observation to vehicles (any) displaying a valid blue disabled badge to ascertain
whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
41 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Coach-Only Pay-to-Park Bays PCN Code 05c ldquoParked after the expiry of paid for time (buses only)rdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 23c ldquoParked in a parking place or area not designated for that class of vehicle (buses only)rdquo
Enforcement by Marshal
These bays are for coaches only 0800-midnight Coach defined as a vehicle containing more than 8 seats (ie 9) exclusive of the driver and are now classed as lsquobusesrsquo
1 Coach Enforcement
Prior to issue give 5 mins constant observation and confirm on the Pay-to-Park system that no payment by phone has been made If no payment shown after this period issue code 11 PCN
If payment has expired by 3 mins or more issue code 05c PCN
Parking Cards may be used as an alternative to Pay-to-Park If obscured or face down and details cannot be read issue instant code 11 PCN
Where coaches have paid by phone to park it is acceptable for them to move to another coach Pay-to-Park bay within the same zone using the same payment but not to another zone (as tariffs vary) If the coach is relying on a Pay-to-Park payment made in another zone a code 11 PCN should be issued
When confirming whether a vehicle has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked 2 Other Vehicle (non-coach) Enforcement During hours of control instant code 23c PCN to any non-coach vehicle parked within the bay unless exemption
below applies Vehicle to be authorised for relocation and can occur from 30 minutes after the issue of the PCN Exemptions
1 Coaches ndash do not issue a PCN during the first and last 3 mins of controlled hours
2 Vehicle (any) is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
3 Vehicle (any) is displaying a valid Trades permit
42 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
4 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and commercial refuse company vehicles
5 Domestic and office removal vehicles with special permission from Parking Services for as long as
necessary whilst actively loadingunloading
6 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
7 Vehicles being used for Fire Brigade Ambulance or Police purposes
8 If coach is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings)
issue Warning Notice unless vehicle is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24 PCN
9 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
10 WCC formal instruction to disregard
11 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Evidence of private vehicle (any) loadingunloading observed in which case 20 mins casual observation
must be given before PCN issued For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place
Give 20 mins casual observation to commercial vehicles (any) even if no loading activity is seen
Note Maximum time for loading in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private
2 Evidence of picking upsetting down passengers and their luggage observed (any vehicle) A maximum of 2
mins is allowed Driver should be with vehicle
3 Vehicle (any) displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
4 Royal Mail vehicles or couriers deliveringcollecting postal packets Give 20 mins casual observation
5 Give 5 mins constant observation to vehicles (any) displaying a valid disabled badge to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
6 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual
observation
43 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
Parking Bays
Market Tradersrsquo Bays PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 16q ldquoParked in a permit space or zone without clearly displaying a valid permit (market tradersrsquo bay)rdquo PCN Code 24q ldquoNot parked correctly within the markings of the bay or space (market tradersrsquo bay)rdquo
Enforcement by Marshal
During controlled hours the bays are for market traders only who display the appropriate permit Those displaying a permitURN must still then pay to park (Pay-to-Park or Parking Card) Payment is based on whole hours and not on minutes Marshals will need to check for payment at these bays and whether a valid permit is displayed A market trader permit must be displayed to validate use of the bay There are no exemptions for non-market traderrsquos vehicles loadingunloading or picking upsetting down 1 Vehicles clearly displaying a Market Tradersrsquo permit - Where a valid market trader permit is displayed but no payment is evident issue code 11 PCN Prior to issue give 5
mins constant observation and confirm that no payment by phone has been made Record location number where vehicle is parked in Notes field on HHCT Issue instant code 05 if a valid permit is displayed but where payment has expired by at least 3 mins
Issue instant code 16q PCN where an invalid obscured or expired Market Traderrsquos Permit is displayed regardless of
whether payment has been made Relocate only at specific request of WCC
If market trader vehicle is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings) issue Warning Notice unless vehicle is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24q PCN (regardless of
whether a payment has been made or whether a valid permitURN is displayed)
44 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
2 All Other Vehicles ndash Issue instant code 16q if vehicle parked with no permit (regardless of whether payment made) Relocate only at
specific request of Marshal or WCC Exemptions
1 All vehicles ndash do not issue for first and last 3 mins of controlled hours
2 Valid market tradersrsquo permit or a valid URN corresponding to the bays displayed and valid payment is
evident
3 Vehicles being used for Fire Brigade Ambulance or Police purposes
4 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
5 WCC formal instruction to disregard
6 Vehicle undertaking statutory utility work 7 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
8 If vehicle displaying an expired market tradersrsquo permit (and payment has been made) ndash
1-14 days ndash Warning Notice
15 days+ - Instant code 16q PCN
9 WCC CCTV car being used in pursuance of statutory powers or duties
45 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Car Club Permit Holders Only Bays ndash ldquoAt Any Timerdquo PCN Code 16e ldquoParked in a permit space or zone without clearly displaying a valid permit (car club bay)rdquo PCN Code 24e ldquoNot parked correctly within the markings of the bay or space (car club bay)rdquo
Enforcement by Marshal
Car Club vehicles must be collected from and re-parked in their own bay which bears the appropriate identifier number Each individual vehicle may not park in an alternative Car Club bay Elsewhere Car Club vehicles may park in paid-for bays if an appropriate payment to park is made Marshals will need to check that the vehicle is a Car Club vehicle registered for the bay in which the vehicle is parked This will be indicated in one of two ways -
1 Car Club registration will be indicated on the Pay-to-Park system 2 The Car Club operator will provide a badge which will be displayed in the windscreen
Whether or not a badge is displayed in the windscreen confirm on the Pay-to-Park system that the vehicle is registered as a Car Club vehicle at the bay in which it is parked Instant code 16e PCN if vehicle not registered at the Car Club bay andor if vehicle is registered at a different Car
Club bay Vehicle should be authorised for relocation Note no picking upsetting down or loadingunloading is allowed in Car Club bays Exemptions
1 Vehicle is registered as Car Club vehicle for the bay and displaying the appropriate Car Club badge
2 Notification has been received from Parking Services that permission has been given for another vehicle to
use the bay (eg for loading or substitute vehicle that is not Car Club vehicle)
3 Exempted vehicle is parked across dividing lines within a space provided for 2 or more vehicles
4 Vehicle being used for Fire Brigade Ambulance or Police purposes
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
6 WCC formal instruction to disregard
7 WCC CCTV car being used in pursuance of statutory powers or duties
46 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Electric Vehicle Charging Bays ndash ldquoAt Any Timerdquo PCN Code 14 ldquoParked in an electric vehiclesrsquo charging place during restricted hours without chargingrdquo PCN Code 231 ldquoParked in a parking place or area not designated for that class of vehicle (electric vehicles bay)rdquo PCN Code 301 ldquoParked for longer than permitted (electric vehicles bay)rdquo
Enforcement by Marshal
Only electric and plug-in hybrid vehicles may park in these bays (or electric-only motorcycles in electric motorcycle bays) Marshals can check the status of vehicle via the tax disc or the make and model type Electric and plug-in hybrid vehicles must be charging their batteries ndash the charging point light will be green when actively charging and
blue when the vehicle is fully charged 1 Electric or Plug-In Hybrid vehicles - Issue code 14 PCN if electric or plug-in hybrid vehicle is parked but not charging Electric or plug-in hybrid vehicles
are only allowed to stay for the max stay for the bay which is indicated on the time-plate This restriction only applies MonndashSat 0830-1830 Issue code 301 PCN if max stay exceeded during controlled hours 2 Non-Electric or Plug-In Hybrid vehicles - Unless exemption below applies issue code 231 if the vehicle is not electric or plug-in hybrid
Note electric motorcycle bays are for electric motorcycles only All other vehicles including electric cars to be issued with a code 23 PCN in an electric motorcycle bay
Exemptions
1 Electric or plug-in hybrid vehicle (or electric motorcycle in electric motorcycle bays) parking within max stay
for the bay and actively charging the battery
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 Domestic and office removal vehicles with special permission from Parking Services for as long as necessary whilst actively loadingunloading
4 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications
47 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
6 WCC formal instruction to disregard
7 WCC CCTV car being used in pursuance of statutory powers
Observations
1 If evidence of picking upsetting down passengers and their luggage is observed a maximum of 2 mins is
allowed Driver should be with vehicle
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
3 Commercial vehicles (including long wheel-based vehicles) ndash give 20 mins casual observation If vehicle
still in situ issue after this instant PCN
Private vehicles ndash if evidence of loadingunloading observed give 20 mins casual observation as above
For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place If no evidence of loading activity seen instant PCN and authorise for relocation to nearest paid-for parking place
4 If vehicle is displaying valid HEB badge then 60 minute casual observation should be given before PCN
issued
48 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Disabled Blue Badge Bays ndash ldquoAt Any Timerdquo
PCN Code 22 ldquoRe-parked in the same parking place or zone within one hour of leavingrdquo PCN Code 30 ldquoParked for longer than permittedrdquo PCN Code 40 ldquoParked in a designated disabled personrsquos parking place without displaying a valid disabled personrsquos badge in the prescribed mannerrdquo
Enforcement by Marshal
Instant code 40 PCN if no disabled badge on display Contravening vehicle should be relocated to nearest paid-for
parking place The above also applies to vehicles displaying an expired or obscuredillegible blue disabled badge Where vehicle is displaying an altered badge details should be reported to WCCrsquos fraud investigation contractor as soon as possible Valid badge holders exceeding maximum stay (4 hours Mon-Fri 0830-1830) issue PCN code 30 only
If valid badge holder returns within one hour during the controlled period indicated on the sign and re-parks issue code 22 PCN
Only use lsquoorsquo suffix for blue badge holders not white badge holders Exemptions
1 Displaying valid European blue badge WCC white badge RBKC purple badge City of London red badge Camden green badge or replacement disabled badge or any other valid disabled badge Note 4 hour max stay during controlled hours still applies to badge holders
2 Vehicle is displaying a valid white badge URN 3 If details of white disabled badge unreadable or obscured issue Warning Notice only if a HHCT check
confirms the badge as valid unless valid blue badge also on display
4 If white badge has expired issue Warning Notice only up to one month after expiry Normal code 40 PCN
thereafter unless valid blue badge also on display
5 Vehicle being used for Fire Brigade Ambulance or Police purposes
6 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
49 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
7 WCC formal instruction to disregard
8 WCC CCTV car being used in pursuance of statutory powers or duties
9 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
10 Domestic and office removal vehicles with special permission from Parking Services for as long as necessary whilst actively loadingunloading
Observations
1 Evidence of vehicle loadingunloading observed in which case 20 mins casual observation must be given
before PCN issued For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place Give 20 mins casual observation to commercial vehicles even if no loading activity is seen Long wheel-based vehicles that do not fit into one bay are still permitted to loadunload
2 If evidence of picking upsetting down passengers and their luggage observed allow for a maximum of 2
mins unless this involves a disabled or aged passenger in which case allow as long as necessary If no evidence seen issue an instant PCN and authorise for relocation to nearest paid-for parking place
3 Royal Mail vehicles or couriers deliveringcollecting postal packets Give 20 mins casual observation
50 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Dedicated Disabled Bays ndash ldquoAt Any Timerdquo PCN Code 165 ldquoParked in a permit space or zone without clearly displaying a valid permit (dedicated disabled bay)rdquo
Enforcement by Marshal
The signage at a dedicated disabled bay displays the disabled icon and states lsquoPermit holder D___ onlyrsquo The bay also has lsquopermit holders onlyrsquo marked on the road surface The bay is therefore for the sole use of the vehicle displaying the unique correspondingly numbered lsquoD____rsquo Westminster white disabled badge This restriction applies at all times Issue instant code 165 PCN to any other vehicle including those displaying a blue disabled badge or a white
disabled badge not valid for parking in the bay Contravening vehicle should be relocated to nearest paid-for parking place Note the TMOs give no exemption or concession for general loadingunloading or picking upsetting down
Exemptions
1 Vehicles being used for Fire Brigade Ambulance or Police purposes
2 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
3 WCC formal instruction to disregard
4 Vehicle is displaying the corresponding valid white badge URN
5 If the corresponding white badge has expired issue Warning Notice only up to one month after expiry with
code 165 PCN thereafter
6 If corresponding white badge is obscured or unreadable issue Warning Notice only if a HHCT check
confirms the badge as valid
7 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Royal Mail vehicles or couriers deliveringcollecting postal packets Give 20 minutes casual observation
51 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Hotel Bays ndash ldquoAt Any Timerdquo PCN Code 166 ldquoParked in a permit space or zone without clearly displaying a valid permit (hotel bay)rdquo
Enforcement by Marshal
Only vehicles displaying an appropriate permit that matches the bay signage are able to park in these bays Vehicles parked without an appropriate permit should be issued with a code 166 PCN Relocation upon request
There is no exemption for general loadingunloading or picking upsetting down within the TMOs
Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
3 WCC formal instruction to disregard
4 WCC CCTV car being used in pursuance of statutory powers or duties
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
Observations
1 All vehicles ndash 5 mins observation to enable the permit to be collected from the hotel and displayed
52 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Doctorsrsquo Parking Bays - During Controlled Hours of Bay
PCN Code 16d ldquoParked in a permit space or zone without clearly displaying a valid permit (doctorrsquos bay)rdquo
Enforcement by Marshal
Instant code 16d PCN Contravening vehicles should be relocated to the nearest paid-for parking space at the
request of the surgerypermit holder only no sooner than 30 mins after PCN issue Where an expired Doctorsrsquo Parking permit is displayed issue PCN only Relocate only at specific request of WCC Exemptions
1 Displaying valid doctorsrsquo permit corresponding to the bay number or a valid doctorsrsquo permit URN
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
4 WCC formal instruction to disregard
5 WCC CCTV car being used in pursuance of statutory powers or duties
53 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Ambulance Bays PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo PCN Code 02 ldquoParked or loadingunloading in a restricted street where waiting and loadingunloading restrictions are in forcerdquo
Enforcement by Marshal and CCTV
Instant PCN These informal bays merely exempt ambulances from the parking restrictions which are indicated by SYLsDYLs Enforcement against other vehicles can only be made under contravention codes for the regulations in force (ie code 01 or 02) Yellow lines regulations apply to all other vehicles and usual exemptions to the yellow line restrictions still apply as per pages 8-9 (private vehicles) and 12-13 (commercial vehicles) Outside controlled hours on SYLs controls not active therefore no enforcement Exemptions
1 All Ambulance types
2 London Fire Brigade vehicle displaying Identifier Board
3 Vehicle being used for Fire Brigade Ambulance or Police purposes
4 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
5 WCC formal instruction to disregard
6 WCC CCTV car being used in pursuance of statutory powers or duties
54 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Hospital Parking Bays - During Controlled Hours of Bay
PCN Code 16h ldquoParked in a permit space or zone without clearly displaying a valid permit (hospital bay)rdquo
Enforcement by Marshal
Instant PCN Contravening vehicles should be relocated to the nearest paid-for parking space at the request of WCC Exemptions
1 Displaying valid hospital permit corresponding to the bay number or displaying a valid permit URN
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
4 WCC formal instruction to disregard
5 WCC CCTV car being used in pursuance of statutory powers or duties
55 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Diplomatic Bays ndash ldquoAt Any Timerdquo
PCN Code 41 ldquoStopped in a parking place designated for diplomatic vehiclesrdquo
Enforcement by Marshal
Instant PCN Contravening vehicles should be relocated to the nearest paid-for parking space at the request of the embassy only Exemptions
1 Vehicle has diplomatic VRM
2 Notification has been received from Parking Services that permission has been given for another vehicle to
use the bay (eg for loading or substitute vehicle that does not have diplomatic VRM)
3 Exempted vehicle is parked across dividing lines within a space provided for 2 or more vehicles
4 Vehicle being used for Fire Brigade Ambulance or Police purposes
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
6 WCC formal instruction to disregard
7 WCC CCTV car being used in pursuance of statutory powers or duties
56 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Police Designated Bays PCN Code 42 ldquoParked in a parking place designated for police vehiclesrdquo
Enforcement by Marshal
Duty solicitors and markedunmarked police vehicles only may use these bays Therefore enforcement within these bays should ONLY take place at the request of the nearby police station
Upon request only instant code 42 PCN and relocate to nearest paid-for parking space
Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 WCC formal instruction to disregard
3 WCC CCTV car being used in pursuance of statutory powers or duties
57 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
On-Street Loading Bays (Parking Places) PCN Code 22 ldquoRe-parked in the same parking place or zone within one hour of leavingrdquo PCN Code 232 ldquoParked in a parking place or area not designated for that class of vehicle (goods vehicle loading bays)rdquo PCN Code 25 ldquoParked in a loading place or bay during restricted hours without loadingrdquo PCN Code 30 ldquoParked for longer than permittedrdquo
Enforcement by Marshal
WCC operate both general lsquoLoading Onlyrsquo and lsquoGoods Vehicle Onlyrsquo loading bays The bay may or may not operate a maximum stay If so this will be indicated on the timeplate Vehicles may not park in these bays within the hours stated on the timeplate (some apply at all times) without engaging in loadingunloading activity This must be within the maximum time permitted for this activity if stated on the sign Where restriction advised on the signage vehicles returning within one hour issue code 22 PCN If the bay is a lsquogoods vehicles onlyrsquo loading bay issue code 222 PCN
If vehicle is of a class contrary to that indicated on timeplate (eg lsquogoods vehicles onlyrsquo) issue code 232 PCN and
relocate to the nearest paid-for parking place at the request of WCC Vehicles not observed loadingunloading during controlled hours issue code 25 PCN If the bay is a lsquogoods vehicles onlyrsquo loading bay issue code 252 PCN
Vehicles exceeding max time stated on the timeplate issue code 30 PCN
Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
3 WCC formal instruction to disregard
4 WCC CCTV car being used in pursuance of statutory powers or duties
Observations General lsquoLoading Onlyrsquo bays
1 Private vehicles If loadingunloading is observed give 20 mins casual observation then additional 5 mins
constant If loadingunloading activity still observed repeat process up to the max stay If vehicle still in situ
58 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
at end of max stay driver should be moved onto SYLsDYLs to complete loadingunloading activity If vehicle remains in situ issue code 30 PCN for overstaying regardless of activity within the bay
Commercial Vehicles Give 20 mins casual observation then additional 5 mins constant If
loadingunloading activity still observed repeat process up to the max stay If vehicle still in situ at end of max stay driver should be moved onto SYLsDYLs to complete loadingunloading activity If vehicle remains in situ issue code 30 PCN for overstaying regardless of activity within the bay
lsquoGoods Vehicles Onlyrsquo bays
2 lsquoGoods vehiclersquo defined within TMO as being ldquoa motor vehicle constructed or adapted for use for the
carriage of goods or burden of any description and is not drawing a trailerrdquo Allow 20 mins casual observation for goods vehicles then additional 5 mins constant If loadingunloading activity still observed repeat process up to the max stay If vehicle still in situ at end of max stay driver should be moved onto SYLsDYLs to complete loadingunloading activity If vehicle remains in situ issue code 30 PCN for overstaying regardless of activity within the bay Private vehicles should receive instant code 232 at any
time and be relocated to nearest paid-for parking place at request of WCC
59 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS Liveried or unliveried commercial vehicles (ie vans HGVs lorries etc)
Off-Street Loading Bays (Premises Loading Facilities) PCN Code 61 ldquoA heavy commercial vehicle wholly or partially parked on a footway verge or land between two carriagewaysrdquo PCN Code 62 ldquoParked with one or more wheels on or over a footpath or any part of a road other than a carriagewayrdquo
Enforcement by Marshal and CCTV
Issue code 61 or 62 PCN as appropriate where the vehicle is blocking the whole of the footway preventing safe
passage along the footway by pedestrians If the vehicle is attended and preventing the free flow of traffic the driver should be asked to move the vehicle In the event that the driver refuses then a code 61 or 62 PCN should be issued as appropriate supported by full notes and
photograph 1830-1100 the next day
Allow as long as necessary for loadingunloading the vehicle Give one hour casual observation If no loadingunloading seen give 5 mins constant observation If loadingunloading observed repeat process Every attempt should be made to contact the driver during the constant observation period to determine if activity is taking place or vehicle could be moved If no activity seen and the driver cannot be found issue code 61 or 62 PCN as
appropriate 1100-1830
One hour is allowed for loadingunloading the vehicle The vehicle may not return within one hour Give one hour casual observation If no loadingunloading seen and vehicle unattended issue code 61 or 62 PCN as appropriate Exemptions
1 Driver present and loadingunloading taking place vehicle not blocking the whole of the footway or causing an obstruction in particular the aged pedestrians with pushchairs and disabled members of the public can safely pass
2 WCC formal instruction to disregard
60 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Electric Bus Stands ndash ldquoAt any timerdquo Code 16 ldquoParked in a permit space or zone without clearly displaying a valid permitrdquo Code 22 ldquoReparked in the same parking place or zone within 30 minutes after leavingrdquo Code 23 ldquoParked in a parking place or area not designated for that class of vehiclerdquo Code 30 ldquoParked for longer than permittedrdquo
Enforcement by Marshal
Only electric buses displaying a valid permit may park in these bays Any contravening vehicle should be relocated to nearest paid-for parking place Please note there is no requirement for an electric bus to be charging when parked in these bays Whilst being for electric buses only the bays have a max stay of 2 hours during the hours 900ndashmidnight only Issue instant Code 16 PCN if electric bus is parked without clearly displaying a valid permit Issue instant Code 22 PCN if the bus returns within 30 mins of leaving the bay
Issue instant Code 23 PCN if the bus is not electric-only or is any other vehicle type
Issue instant Code 30 PCN if electric bus exceeds the max stay between 900ndashmidnight only
Note the TMO does not allow general loadingunloading or picking upsetting down
Exemptions
1 Electric bus displaying valid permit
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 WCC formal instruction to disregard
61 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Footway Parking PCN Code 61 ldquoA heavy commercial vehicle wholly or partially parked on a footway verge or land between two carriagewaysrdquo PCN Code 62 ldquoParked with one or more wheels on or over a footpath or any part of a road other than a carriagewayrdquo
Enforcement by Marshal and CCTV
The footway regulation applies at any time Footway is defined as any part of an urban road over which the public
have right of access on foot and can include private land vehicle crossovers and pavement lights etc unless a physical barrier prevents access It does not include private roads The same enforcement applies to vehicle crossovers and pavement lights as it does to pavement parking Whilst footway is generally separated from the carriageway by a raised kerb bollards or barriers some new schemes in WCC comprise of flush surfaces where both the carriageway and footway are level and the kerb line is clearly defined by the use of rectangular paving stones of a different material to that of the carriageway and footway Where there is no footway (eg in Mews) enforcement should be as per restricted street regulations (see pages 8-18) and pedestrian areas should be enforced using code 01 or 02 PCN as appropriate (see pages 19-21)
Instant code 61 or 62 PCN regardless of street narrowness or vehicle type unless exemption below applies Check
back of vehicle to see if driver in attendance and for evidence of loading activity Full notes to be made by the CEO The appropriate PCN code suffix should be used when issuing a code 61 or 62 PCN
Marshals can and should remove the covers from vehicles to take enforcement action Full notes to be made and photographs taken Marshals should always attempt to move vehicles that are loadingunloading onto the carriageway so that the activity may continue Do not issue PCN by CCTV unless it is clear that any concession is being abused Exemptions
1 Notification has been received that special permission has been given by Parking Services or WCC Special Events for the vehicle to park on footway in areas where loadingunloading is prohibited
2 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
3 In the Whitehall Security Zone
4 Vehicles being used for Fire Brigade Ambulance or Police purposes
62 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
5 BOC Cryospeed vehicles delivering to hospitals and specified clinics
6 WCC formal instruction to disregard
7 Under the Greater London Council (General Powers) Act 1974 loadingunloading is permitted whilst parked on the footway only if both the following apply and the vehicle is not parked on the footway adjacent to
where a loading restriction is indicated on the carriageway - (i) The loading or unloading of the vehicle could not have been satisfactorily performed had the vehicle
not been so parked and
(ii) The vehicle was not unattended at any time whilst parked If this is the case as long as is necessary is permitted and Marshals should give 20 mins casual observation (40 mins for HGVs) then additional 5 mins constant observation If loadingunloading observed repeat process If no evidence of loadingunloading after 25 mins (45 mins for HGVs) a code 61 or 62 PCN may
be issued PCN may also be issued if vehicle left unattended at any time during the process
63 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Dropped Footways PCN Code 27 ldquoParked in a special enforcement area adjacent to a footway cycle track or verge lowered to meet the level of the carriagewayrdquo
Enforcement by Marshal
The definition of the contravention under section 86 of the TMA 2004 is as follows ndash (1) In a special enforcement area a vehicle must not be parked on the carriageway adjacent to a footway cycle track or verge where ndash
(a) The footway cycle track or verge has been lowered to meet the level of the carriageway for the purpose of ndash (i) Assisting pedestrians crossing the carriageway (ii) Assisting cyclists entering or leaving the carriageway or (iii) Assisting vehicles entering or leaving the carriageway across the footway cycle track or verge or
(b) The carriageway has for a purpose within Paragraph (a)(i) to (iii) been raised to meet the level of the footway cycle track or verge
However code 27 should only be enforced where the footway has been loweredraised for the purpose of assisting pedestrians crossing the road We will not enforce code 27 where the footway has been loweredraised to assist vehicles to enterleave the road (eg driveways) The dropped footway should therefore have a corresponding dropped footway on the opposite side of the road or a central pedestrian haven Code 27 should only be enforced on stretches of SYL outside of controlled hours (code 01 appropriate during controls) Code 27 should not be enforced on areas of DYLs (code 01 appropriate at all times) and cannot be enforced within designated bays No signage is required Where a dropped footway contravention is occurring instant code 27 PCN Full notes to be made
Exemptions
1 Notification has been received that special permission has been given by Parking Services or WCC Special Events for the vehicle to park
2 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
3 In the Whitehall Security Zone
4 Vehicles being used for Fire Brigade Ambulance or Police purposes
5 WCC formal instruction to disregard
6 Driver prevented from proceeding by circumstances beyond his control or when it is necessary for himher to
wait to avoid an accident
64 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
7 To enable the removal of any obstruction to traffic For as long as necessary but exemption applies only where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere
8 Visible signs of unavoidable breakdown or recovery service vehicle in attendance
9 Collection of waste by or on behalf of the WCC where the presence of the vehicle at the location is essential
and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere
10 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting the free flow of traffic and is parked in compliance with the boardrsquos conditions of use
11 Domestic and office removal vehicles with special permission from Parking Services for as long as
necessary whilst actively loadingunloading
12 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off street area
Observations
1 Evidence of picking upsetting down passengers and their luggage observed Sufficient time must be
allowed for this activity (for as long as necessary) Driver should be with vehicle 2 Evidence of private vehicle loadingunloading observed in which case 20 mins casual observation must be
given before PCN issued For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place Give 20 mins casual observation to commercial vehicles even if no loading activity is seen
Note observations above only apply where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere Maximum time for loading at a dropped footway is 20 mins regardless of whether vehicle is commercial or private
3 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing a PCN
4 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
5 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
65 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Suspended Bays Designated and Specialised Parking Bays (Residentsrsquo Paid-for Parking Shared-Use Car Club Disabled Doctorsrsquo Diplomatic Hospital Electric Motorcycle etc) PCN Code 21 ldquoParked wholly or partly in a suspended bay or spacerdquo
Enforcement by Marshal and CCTV
Instant code 21 PCN and relocate to nearest non-suspended paid-for parking space
Marshal needs to check sign relative to bay for days and times that suspension is in force Suspension reference number and the positionlocation of sign(s) to be recorded Also record location of vehicle relative to house numberbuilding name Includes Post Office Vehicles ndash no exemption applies In motorcycle bays locks to be cut only when absolutely necessary that the motorcycle be moved
Exemptions
1 Suspended residentsrsquo shared-use and paid-for parking bays - 0830-0930 if valid residentsrsquo permit for zone
(or interim permit or permit URN) displayed telephone permit holder on first morning of suspension to advise that they should move their vehicle If permit holder contacted give 20 mins before commencing enforcement action If there is no response issue Warning Notice only for first 2 days relocating to nearest available residentsrsquo bay space in zone if necessary PCN and relocate on day 3 if vehicle still parked in contravention
2 Emergency residentsrsquo bay suspensions ndash where 7 daysrsquo notice is not given follow steps in exemption 1 above and relocate vehicle but do not issue PCN
3 White badge holders in suspended residentsrsquo shared-use and paid-for parking bays ndash Warning Notice only
for first 2 days relocating to nearest available residentsrsquo bay or paid-for parking space if necessary PCN and relocate on day 3 if vehicle still parked in contravention
4 Domesticcommercial removal vehicles carrying out their duties provided the resident or company has booked the suspension for this purpose
5 Special events permit displayed
6 Vehicles being used for Fire Brigade Ambulance or Police purposes
7 WCC formal instruction to disregard
66 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
8 Emergency Car Club suspensions ndash relocate vehicle and do not issue PCN
9 Blue bagged PampD machine where bays temporarily converted for residentsrsquodiplomatdisabled use - notification by suspension contractors of blue bag removal should be passed onto Marshals and no enforcement action on day of blue bag removal If bay is temporarily converted for alternative use no enforcement action to be taken unless there is an accompanying TMO WCC will notify
Observations
1 If loading activity to a nearby site by those who have booked the suspension is observed (purpose of the
suspension is for access and loading purposes) give 20 mins casual observation period to a commercial vehicle If no loading observed on second observation give 5 mins constant observation before issuing PCN
67 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Pedestrian Crossings andor Restricted Area Marked by Zig-Zags PCN Code 99 ldquoStopped on a pedestrian crossing or crossing area marked by zig-zagsrdquo
Enforcement by Marshal and CCTV
Instant code 99 PCN and relocate to the nearest paid-for parking space
Note licensed Hackney Carriages are not permitted to stop on zig-zags to pick upset down passengers even on the
zig-zag area beyond the crossing Exemptions
1 Vehicles being used for Fire Brigade Ambulance or Police purposes
2 Bus is stopping at bus stop on zig-zag area beyond the crossing
3 London Fire Brigade vehicle displaying Identifier Board
4 Vehicle parked on the instruction of a uniformed Police officer
5 Vehicle is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use CCTV Operators check Permits system by searching the VRM to
confirm if the vehicle holds a valid PIB
6 Traffic Signals repair and maintenance crews actively engaged in works
7 Vehicle has stopped to clear an obstruction from the road
8 WCC formal instruction to disregard
68 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Restricted Area Outside Schools ndash ldquoSchool ndash Keep ndash Clearrdquo PCN Code 48 ldquoStopped in a restricted area outside a school a hospital or a fire police or ambulance station when prohibitedrdquo PCN Code 01 (Outside times of restricted area controls) ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
Instant PCN if parked within controlled times during term-time on zig-zag area with the words lsquoSchool-Keep-Clearrsquo and relocate to nearest paid-for parking space
Outside the controlled times the adjacent SYL or DYL restrictions apply (see pages 8-18) Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 WCC formal instruction to disregard
69 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Special Permission Outside SchoolsNurseriesAdventure Playgrounds PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
The permission applies only on SYLs or DYLs during term-time and for the period before and after schoolnursery start and finish time PCN can be issued if vehicle parked for longer than 10 mins or if concession being abused (eg vehicle causing an obstruction such as blocking a driveway or picking upsetting down activity blatantly not taking place) Full notes to be made confirming obstructionabuse Exemptions
1 WCC formal instruction to disregard Observation
1 Give 10 mins observation if vehicle is parked close to schoolnurseryadventure playground displaying that
institutionrsquos concession card without causing an obstruction or if evidence of parentcarer picking upsetting down child is observed
70 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Taxi Ranks PCN Code 45 ldquoStopped on a taxi rankrdquo PCN Code 45w ldquoParked on a taxi rankrdquo
Enforcement by Marshal and CCTV
These ranks are areas of carriageway reserved for use by taxis waiting to pick up passengers and are protected for use by taxis only by virtue of a TMO The rankrsquos signage displays either a lsquono stoppingrsquo or lsquono waitingrsquo roundel dependent on the restriction of the rank in question Observation and enforcement may differ dependent upon whether a particular rank is subject to a lsquono stoppingrsquo or a lsquono waitingrsquo restriction ndash loadingunloading and picking upsetting down by other vehicles (non-taxis) is only permitted in lsquono waitingrsquo ranks Marshal needs to check sign relative to bay for days and times when the bay is for taxis only and whether the bayrsquos restriction is lsquono stoppingrsquo or lsquono waitingrsquo Instant code 45 PCN during controlled hours for lsquono stoppingrsquo ranks unless exemption applies Relocate to nearest
paid-for parking space upon request only Instant code 45w PCN during controlled hours for lsquono waitingrsquo ranks unless exemption applies Relocate to nearest
paid-for parking space upon request only Note Marshals have no power of enforcement against a taxi left unattended in a taxi rank Exemptions For both lsquono stoppingrsquo and lsquono waitingrsquo ranks
1 Metropolitan Police-registered Hackney carriage taxis during the permitted times
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
4 WCC formal instruction to disregard
5 WCC CCTV car being used in pursuance of statutory powers or duties
6 Vehicle belonging to the operator of a taxi driversrsquo shelter adjacent to the rank displaying a valid
dispensation during the shelterrsquos hours of operation
71 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
Observations
For both lsquono stoppingrsquo and lsquono waitingrsquo ranks
1 If vehicle is displaying valid HEB badge then 60 minute casual observation should be given before PCN issued
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation For lsquono waitingrsquo ranks only
3 If evidence of picking upsetting down passengers and their luggage is observed for as long as necessary
Driver should be with vehicle
4 Commercial vehicles (including long wheel-based vehicles) ndash give 20 mins casual observation If vehicle
still in situ after this issue instant PCN
Private vehicles ndash if evidence of loadingunloading observed give 20 mins casual observation as above
For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place If no evidence of loading activity seen instant PCN
72 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Restricted Bus StopsStands PCN Code 47 ldquoStopped on a restricted bus stop or standrdquo
Enforcement by Marshal and CCTV
Bus Stop should be signed lsquoclearway - no stopping at any time except buses or except local buses or permit holders onlyrsquo Bus StopStand should be marked with a cage and have a thick yellow line (bus stop clearway) or DYLs with two kerb markings No parking is permitted on bus stop clearways within the hours shown on the timeplate (which may be lsquoat any timersquo) Issue instant code 47 PCN and relocate to nearest paid-for parking space upon request
Bus stops with white cages and yellow lines running through them are only controlled by the yellow line restrictions and any loading restrictions (see pages 8-18) Exemptions
1 London Transport Buses
2 Vehicles being used for Fire Brigade Ambulance or Police purposes 3 London Transport breakdown and recovery vehicles attending breakdown
4 Cleansing and refuse vehicles undertaking statutory duties
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
6 WCC formal instruction to disregard
Observations
1 Give 2 mins observation to licensed Hackney Carriages to ascertain whether picking upsetting down andor loadingunloading passenger luggage is occurring If so give as long as necessary
2 Royal Mail vehicles collecting postal packets Give 20 mins casual observation
73 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
London Cycle Hire Scheme Bays ndash ldquoAt Any Timerdquo
PCN Code 43 ldquoParked on a cycle docking station parking placerdquo PCN Code 61 ldquoA heavy commercial vehicle wholly or partly parked on a footway verge or land between two carriagewaysrdquo PCN Code 62 ldquoParked with one or more wheels on or over a footpath or any part of a road other than a carriagewayrdquo
Enforcement by Marshal
Should Marshals observe a motor vehicle encroaching fully signed and operational London Cycle Hire Scheme bays the following action should be taken unless exemption applies If the bay is on-street instant code 43 PCN
If the bay is on the footway an instant code 61 or 62 PCN (as appropriate)
Note that vehicles are not permitted to encroach the bays to pick upset down or to loadunload
Exemptions
1 Vehicle being used for Fire Brigade Ambulance and Police purposes
2 Vehicle being used in connection with the maintenance improvement or reconstruction of any length of road
that incorporates the bay
3 Vehicle being used solely for the maintenance or operation of the London Cycle Hire Scheme
74 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MISUSE OF BAYS
Selling Goods from a Parking Place All parking places - within CPZ hours ONLY PCN Code 18 ldquoUsing a vehicle in a parking place in connection with the sale or offering or exposing for sale of goods when prohibitedrdquo
Enforcement by Marshal and CCTV
Offering or exposing goods for sale from within a parking place is not permitted Where this is taking place the driver should be asked to move the vehicle and informed that selling goods in parking places is not permitted If the vehicle remains parked and the activity continues issue code 18 PCN
When unable to issue a PCN because the vehicle has moved on the vehicle registration mark should be reported to the Licensing dept and a statement provided regarding the activities witnessed A likely example is ice cream vans in paid-for parking bays This restriction does not apply to vehicles displaying lsquofor
salersquo signs in the windscreen or to sign-written vehicles Exemption
1 WCC formal instruction to disregard
75 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MISUSE OF BAYS
Not Parked Correctly within the BaySpace All parking places PCN Code 24 ldquoNot parked correctly within the markings of the bay or spacerdquo
Enforcement by Marshal
Vehicles may not park outside the markings of any bay during controlled hours A Warning Notice only should be issued unless the vehicle is-
1 Causing a hazard to other road users 2 Affecting traffic flow or 3 Preventing the use of adjacent spaces
If anyall of 1-3 above are occurring issue instant code 24 PCN with appropriate suffix
Exemptions
1 Vehicle has parked across the dividing lines between a residentsrsquo bay and a paid-for parking bay (P2PPampD)
and has made payment or is displaying a valid payment
2 All vehicle wheels are within the bay markings or touching the bay markings
3 Vehicle appears to have been moved into new position without driverrsquos consent
4 Vehicle protruding onto uncontrolled SYL or other uncontrolled area Note that footway is always controlled
5 Vehicle being used for Fire Brigade Ambulance or Police purposes 6 WCC formal instruction to disregard
7 WCC CCTV car being used in pursuance of statutory powers or duties 8 Other exemption applies ndash see specific bay section
76 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
Emergency Services Vehicles - Fire BrigadeAmbulancePolice All marked Emergency Services vehicles including motorcycles and including private blue light ambulances All locations
Vehicle Type Descriptions ndash
Police - Marked vehicles commonly have lsquopolicersquo written on all sides cross hatchings at the rear in high visibility
colours and flashing lights fixed to the roof of the vehicle They also frequently have stripes on their sides Fire appliance - A vehicle equipped for fire fighting usually a large fire tender carrying an on-board pump to power
fire hoses to shoot water or chemical solutions at high pressure Emergency Ambulance - These are emergency vehicles with patient treatment facilities on board staffed by
paramedics who treat patients on arrival before transfer to hospital for further treatment They are tall vehicles with sufficient space at the rear to carry the injured on trolleys while medication is administered Emergency Ambulances are equipped with a wide range of emergency care equipment and a variety of drugs for medical and traumatic emergencies Private Blue Light Ambulance - These are NHS-contracted patient-transport services that ferry patients tofrom
hospital for routine visits They are unlikely to carry patient treatment facilities on board although some are adapted for this purpose Commonly they are essentially private cars painted in Ambulance and NHS colours
Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes 2 Unmarked Police car displaying log-book on dashboard
Note there are a number of agreed locations with the Metropolitan Police where the above exemptions do not apply and instant PCNs should be issued if Police vehicles are parked in contravention
3 Unmarked Fire Brigade vehicles displaying identifier badge
4 WCC formal instruction to disregard
77 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
Patient-Carrying Ambulances Non-emergency Ambulance vehicle displaying Ambulance Service notice (liveried or non-liveried) Dial a Ride WCC Social Services transport
Yellow Lines with or without loading restrictions and Parking Places
Enforcement by Marshal and CCTV
Observations
1 20 mins observation to be given on SYLsDYLs areas of loading restrictions and in parking places If no
evidence of picking upsetting down patients issue PCN after 20 mins Full notes to be made if no observation given (eg if concession being abused)
78 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
NHS Blood and Transplant Delivery Service Vehicles Various locations where PIB exemption applies
The NHS Blood and Transplant Delivery Service regularly deliver to and from Westminster hospitals and clinics Drivers are to be allowed to deliver for as long as necessary (PIB exemptions to apply) to all delivery points below The vehicles are liveried and have the NHS logo on each side This applies
Great Ormond St Hospital - Great Ormond St amp Lambs Conduit St
HCA Labs - Weymouth Street
King Edwards Hospital - Beaumont Street
London Clinic - Devonshire Place
London Clinic ndash Harley Street
St Marys Hospital - Winsland Street and South Wharf Road
University College Hospital - Whitfield Street
West End Donor Centre - Margaret Street Vehicles are permitted to park on
Paid-for parking bays
Residentsrsquo bays
SYLs and DYLs but the vehicle must not be parked in such a manner as to cause obstruction and where possible avoid parking where loading restrictions are in force
If a PCN is issued clear notes must be made and photos taken to validate the issue Any abuse of the exemption must be reported immediately to Parking Services
79 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
London Transport Buses PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal
Issue instant PCN if bus parked on SYL or DYL unless on authorised bus stand Full notes to be made by Marshal Exemptions
1 Visible signs of unavoidable London Transport Bus breakdown or if recovery service vehicle in attendance
2 WCC formal instruction to disregard
80 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
Sightseeing Tour Buses PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal
Issue instant PCN unless on permit holder only stand and displaying valid permit for that stand Full notes to be made by the Marshal
Exemptions
1 Visible signs of unavoidable Sightseeing Tour Bus breakdown or if recovery service vehicle in attendance
2 WCC formal instruction to disregard
81 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE CANNOT BE MOVED
Vehicle Breakdowns All locations
Enforcement by Marshal and CCTV as appropriate
lsquoBreakdownrsquo constitutes a sudden mechanical loss of ability for the vehicle to function efficiently which is beyond the reasonable control of the motorist It does not include problems incurred as a result of poor maintenance (eg running out of petrol) or neglect (eg leaving the lights on)
Marshals should follow protocols within this document as per bayuse type Issue instant PCN (as appropriate) and make full notes when
A note is left in vehicle stating broken down andor
Vehicle is unattended Exemptions
1 Recovery service vehicle (AARAC etc) actively attending a vehicle breakdown
2 WCC formal instruction to disregard Observations
1 A vehicle parkedstopped in contravention which is attended and where there are obvious signs of
breakdown such as
Large oilfluid leak
Steamsmoke
Driver can show mechanical fault
Damage following crash at location Give 30 mins casual observation to allow for a recovery service vehicle (AARAC etc) to attend When driver in attendance do not issue PCN If no recovery vehicle has arrived after 30 mins issue PCN as per bay typeuse explain how to challenge advising motorist they should provide evidence of breakdown
82 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE CANNOT BE MOVED
Vehicles Involved In Accidents and Abandoned Vehicles All locations
Enforcement by Marshal
Accidents
If vehicle has clearly been involved in a road traffic accident but no emergency services are in attendance and no driver is present then the Abandoned Vehicles Removal Service (AVRS) should be notified If emergency services are already in attendance then no Marshal action is required Abandoned Vehicles
An abandoned vehicle can be defined as
Vehicle with no road tax disc or a road tax disc that has expired by over one month and
Vehicle left on any land in the open air in such circumstances or for such a period that it may be reasonably assumed to be abandoned or if the vehicle had been brought to the piece of land for the purpose of abandonment
Marshal should issue a PCN on the first day a vehicle is seen parked in contravention (as appropriate) and believed to be abandoned The AVRS should be notified On the following day a second PCN should be issued A lsquoSuspected Abandoned Vehiclersquo notice should be placed on the vehicle Full details should be passed to the AVRS as below The AVRS will require the following information
Make and model
Colour
Registration number
Exact location eg outsideopposite number
General condition of vehicle Marshals are also expected to report suspected abandoned vehicles where they are not parked in contravention Vehicles without VRMs should be reported immediately
83 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
WARNING NOTICES AND RELOCATIONS
Warning Notices
Warning Notices will only be issued in specific circumstances for certain contraventions as outlined below When issuing a Warning Notice Marshals must -
Tear off the payment slip at the bottom of the template
Place the Warning Notice in a yellow Warning Notice envelope rather than a blue PCN envelope before fixing to the vehicle
Circumstances When Warning Notices to be Issued
Marshals will mainly be required to issue Warning Notices in the following circumstances for the following contraventions Note for a vehicle to be relocated a Marshal must issue both a Warning Notice and a code 00 PCN otherwise it will not show on the system and relocation details will not transfer to TRACE The code 00 PCN must not be placed on the vehicle
16y ldquoParked in a permit space or zone without clearly displaying a valid permit (obscuredillegible permit)rdquo
In dedicated white badge bays Warning Notice rather than PCN where badge that corresponds to the dedicated bay is obscuredillegible if a HHCT check confirms the badge as valid
16z ldquoParked in a permit space or zone without clearly displaying a valid permit (out of date permit)rdquo
In dedicated white badge bays Warning Notice rather than PCN where expired badge that corresponds to the dedicated bay has expired for up to 1 month Normal PCN thereafter
19y ldquoParked in a residentsrsquo or shared-use parking place or zone either displaying an invalid permit or
voucher or PampD ticket or after the expiry of paid for time (obscuredillegible permit)rdquo Warning Notice rather than PCN for obscuredillegible residents permit or white badge if a HHCT check confirms the permitbadge as valid
19z ldquoParked in a residentsrsquo or shared-use parking place or zone either displaying an invalid permit or
voucher or PampD ticket or after the expiry of paid for time (out of date permit)rdquo Warning Notice rather than PCN for expired annual resident permit where permit expired by 1-14 days or for expired white badge where badge expired up to 1 month Normal PCN thereafter
21r ldquoParked wholly or partly in a suspended bay or space (residentsrsquo bay)rdquo
Warning Notice and relocation rather than PCN for residents permit or white badge for the first 2 days Normal PCN on day 3 Both Warning Notice and code 00 to be issued for relocation
84 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
24rsu ldquoNot parked correctly within the markings of the bay or space (residentsrsquo bayshared-use bayelectronic paymentrdquo)
Warning Notice rather than PCN unless vehicle is preventing another vehicle from using an adjacent space or is causing an obstruction ie is a hazard to or is affecting traffic flow
40y ldquoParked in a designated disabled personrsquos parking place without displaying a valid disabled personrsquos
badge in the prescribed manner (obscuredillegible permit)rdquo
In blue badge bays Warning Notice rather than PCN for obscuredillegible white badge if a HHCT check confirms the badge as valid
40z ldquoParked in a designated disabled personrsquos parking place without displaying a valid disabled personrsquos
badge in the prescribed manner (out of date permit)rdquo In blue badge bays Warning Notice rather than PCN for expired white badge where badge expired up to 1 month Normal PCN thereafter
Marshals should issue one Warning Notice per day where above applies Code 00 relocations may also still be necessary in other circumstances Further ad hoc Warning Notice issue may be required for the introduction of new schemescontrolsenforcement as and when required Enforcement provider to be instructed when this applies Note 24u 40y amp 40z are not genuine codesuffix combinations as per London Councilsrsquo current list but have been
used by WCC for the purpose of Warning Notices only to enable us to convey to the motorist the error they have made These codes must not be used for PCNs
The Warning Notice makes it clear to the recipient that no payment is required but inevitably some motorists will still be confused and may question a Marshal or call the Contact Centre If so the motorist should be assured that no payment or further action on their behalf is required
85 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
WARNING NOTICES AND RELOCATIONS
Relocations
Since 2008 rather than clamping andor removing vehicles parked in contravention we have only relocated contravening vehicles to near-by paid-for bays (contravention dependent) Below outlines the protocols for relocating contravening vehicles following the issue of a PCN These protocols do not apply to situations where we are required to relocate vehicles that are not committing parking contraventions such as on the demands of the Police for the reasons of security Relocation Policy
Relocation should only generally occur in conjunction with the following contravention codes 16 21 23 40 41 42 45 47 48 amp 99
A common sense approach should be taken and all relocation activity should be proportionate (eg relocation may not be appropriate from an otherwise empty rank of bays)
Disabled badge holders should only be relocated if absolutely necessary
Aligned to the above relocation should only be considered in the following circumstances ndash o Where a vehicle is denying a specialist permit holder a space in a specialist bay (PCN codes 16 23 or
40) o Where a vehicle is denying a vehicle a space in a non-permit designated bay (PCN codes 23 41 42
45 or 47) o Where a vehicle is parked on zig-zags (codes 48 or 99) o Where a vehicle is parked in a suspended bay when the suspension is active (code 21) o Where an external request to relocate has been received from the Police from a Utility company
attending emergency works or from WCC Special Events
The table below shows the contraventions where we would consider relocation to be appropriate and the time constraints (if any) that the TMA 2004 places upon vehicle removal
PCN
CODE BASIC SUMMARY OF CONTRAVENTION
TIME CONSTRAINT
16 In permit space with no permit After 30 mins
21 Suspension Instant
23 Vehicle not designated for that parking place After 30 mins
40 Disabled bay Instant
41 Diplomats bay Instant
42 Police bay Instant
45 Taxi rank Instant
47 Bus stop Instant
48 Restricted area outside school Instant
99 Pedestrian crossingzig-zags Instant
any External requests to remove (eg Police special events emergency utility works etc)
Instant
Relocations should only take place when requests are made via the control room The control room must complete a full record of all relocation requests Once the request has come through from the control room the Marshal can then authorise for relocation and the crew proceed to relocate When relocating vehicles will be relocated to a paid-for bay as near to the original location as possible Only residentsrsquo permit holders should be moved to other residentsrsquo bays Other vehicles should only be relocated to residentsrsquo bays or onto yellow lines as an absolute last resort
86 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
A vehicle that has been relocated should not be issued with a further PCN at its new location for the rest of that day If the vehicle remains parked in contravention at its new location when controls recommence the following day a new PCN may then be issued Driver returns
If the driver or the person appearing to be in charge of the vehicle returns before the vehicle has all its wheels on the truck the vehicle should be released but any PCN remains payable Even if the vehicle is on the truck we should still look to release wherever practicable Unmoved vehicles post-relocation
Vehicles are to be left in situ at the new location unless it is necessary to relocate them again due to a suspension or Police request If the vehicle has not moved from the position it has been relocated to a PCN can be issued from the beginning of controlled hours the next day If the vehicle remains parked after this the AVRS procedure should be followed (see page 82)
The above protocols do not affect abandoned vehicles which can still be removed once the required notifications have been given and statutory time limits have been followed Non-contravention relocations
We will continue to receive external requests to removerelocate in certain circumstances such as from the Police for security reasons emergency utility company works WCC Special Events etc The process for necessary relocations where a contravention is not occurring remains the same but in these instances a dummy code 00 PCN will need to be created Relocation may be required without PCN issue when a code 21r Warning Notice is issued (see page 83)Note for a vehicle to be relocated in these circumstances a Marshal must issue both a Warning Notice and a code 00 PCN otherwise it will not show on the system and relocation details will not transfer to TRACE The code 00 PCN must not
be placed on the vehicle
SECTION 3 ndash MOVING TRAFFIC
87 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Camera Enforcement of Moving Traffic Contraventions
The KMECOP for enforcing parking contraventions by CCTV is outlined throughout Section 2 of this document
Directional signs on the carriageway only apply once the sign has been passed The direction is only active in the area behind the sign These are all lsquopositiversquo instruction signs Enforce showing the sign in the footage and the vehicle passing it However it is not necessary for the footage to show the front of the sign
SECTION 3 ndash MOVING TRAFFIC
88 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Box Junctions PCN Code 31 ldquoEntering and stopping in a box junction when prohibitedrdquo
Enforcement by CCTV
Instant code 31 PCN
Evidence must show vehicle approaching entering stopping and leaving the box junction The intention is to penalise motorists for entering the box junction when the exit is not clear and having to stop in the junction as a consequence of this action Preferably the footage should show the vehicle entering the junction or at least show the vehicle moving before stopping behind another stopped vehicle at the blocked exit Footage merely showing a vehicle stopped in a box junction is not considered evidence that the contravention has taken place Exemptions
1 Vehicle may be delayed by oncoming traffic waiting to turn right in which case do not issue
2 Vehicle forced to stop in the junction due to the braking of traffic ahead although the exit was clear at the
time the vehicle entered the box junction
3 Vehicles being used for Fire Brigade Ambulance or Police purposes
SECTION 3 ndash MOVING TRAFFIC
89 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Directional Instructions PCN Code 32 ldquoFailing to drive in the direction shown by the arrow on a blue signrdquo
Enforcement by CCTV
Instant code 32 PCN The appropriate PCN code suffix must be used when issuing a code 32 PCN
Turn left or right signs
Usually found on traffic islands and junctions these are intended to instruct traffic to proceed in the direction indicated by the arrow to prevent entering the path of oncoming traffic These signs are listed under the TSRGD 2002 as diagram 609 Proceed in the direction indicated by the arrow signs
These signs listed under the TSRGD 2002 as diagram 606 Vehicular traffic must proceed in the direction indicated by the arrow only apply to the junctions where they are sited The signs only instruct vehicles not to turn at that junction and to proceed in the direction indicated and do not apply anywhere in the street other than the junction Vehicles may be ticketed for turning at the junction where prohibited but not for performing U-turns within Piccadilly One-way traffic signs
This is the rectangular sign (TSRGD 2002 diagram 652) Contraventions include driving and reversing against the direction indicated
Evidence must show vehicle approaching and passing sign and driving in the wrong direction Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
SECTION 3 ndash MOVING TRAFFIC
90 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Route Restricting Certain Vehicles PCN Code 33 ldquoUsing a route restricted to certain vehiclesrdquo
Enforcement by CCTV
Instant code 33 PCN The appropriate PCN code suffix must be used when issuing a code 33 PCN
Evidence must show vehicle approaching and passing sign without complying with instruction Exemptions
1 Vehicles indicated on sign
2 Vehicle involved in moving an obstruction
3 Vehicle parked on the instruction of a uniformed Police officer
4 Vehicles used in connection with building operations or highway maintenance for work on the restricted route where the presence of the vehicle on the restricted route is essential This includes building
demolition and excavation street maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
5 Local Authority refuse collection vehicles when collecting refuse
6 Roadsweepers when sweeping roads
7 Royal Mail vehicles when delivering or collecting mail
8 Vehicle being used for Fire Brigade Ambulance or Police purposes
9 WCC formal instruction to disregard Oxford Street
Buses taxis and cycles restriction applies from Orchard Street (West) through to Rathbone Place (East) Monday to Saturday 0700ndash1900 Footage must show vehicles at the time they drive past the restriction sign and enter the restricted area PCNs may not be issued unless the vehicle is seen passing the sign
SECTION 3 ndash MOVING TRAFFIC
91 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Prohibited Turns PCN Code 50 ldquoPerforming a prohibited turnrdquo
Enforcement by CCTV
Instant code 50 PCN The appropriate PCN code suffix must be used when issuing a code 50 PCN
Evidence must show vehicle approaching and passing sign and making prohibited turn Note that a 3-point turn can still be defined as a lsquou-turnrsquo Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
SECTION 3 ndash MOVING TRAFFIC
92 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
No Entry PCN Code 51 ldquoFailing to comply with a no entry signrdquo
Enforcement by CCTV
Instant code 51 PCN
Evidence must show vehicle approaching and passing sign without complying with instruction Contravention includes reversing past the sign Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
SECTION 3 ndash MOVING TRAFFIC
93 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Prohibition on Certain Vehicle Types
PCN Code 52 ldquoFailing to comply with a prohibition on certain types of vehiclerdquo
Enforcement by CCTV
Instant code 52 PCN The appropriate PCN code suffix must be used when issuing a code 52 PCN
Evidence must show vehicle approaching and passing sign without complying with instruction Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes 2 WCC formal instruction to disregard
SECTION 3 ndash MOVING TRAFFIC
94 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
75 Tonnes Goods Vehicle Weight Restriction
PCN Code 52g ldquoFailing to comply with a prohibition on certain types of vehicle (goods vehicles exceeding max gross weight indicated)rdquo
Enforcement by CCTV
Instant code 52g PCN The appropriate code 52g PCN codesuffix must be used when issuing a weight restriction
PCN The restriction is for a goods vehicle the maximum gross weight of which exceeds 75 tonnes to proceed past the sign Evidence must show vehicle approaching and passing sign without complying with instruction Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 Vehicles being used for the purposes of exercising any statutory power or duty or performing any statutory
duty therein
3 Vehicle being used for the purposes of gaining access to or leaving any land or premises fronting upon or accessible only from that street
4 Vehicle being used for the removal of any obstruction to traffic in that street the maintenance improvement reconstruction cleaning or lighting of that street the laying erection alteration or repair in or adjacent to that street of any sewer or of any main pipe or apparatus for the supply of gas water or electricity or of any telecommunication system or the placing maintenance or removal of any traffic sign in that street if the vehicle cannot conveniently and lawfully be used for that purpose in any other street
5 WCC formal instruction to disregard
SECTION 3 ndash MOVING TRAFFIC
95 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Pedestrian Zones
PCN Code 53 ldquoFailing to comply with a restriction on vehicles entering a pedestrian zonerdquo
Enforcement by CCTV
Instant code 53 PCN
Evidence must show vehicle approaching and passing sign without complying with instruction Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes 2 WCC formal instruction to disregard
SECTION 4 ndash CHANGES TO PREVIOUS VERSION V18
96 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
WHOLE DOCUMENT
Title of document amended to lsquoKerbside Management amp Enforcement Code of Practice (and abbreviated to KMECOP)
References to Pay by Phone system amended to Pay-to-Park (and abbreviated to P2P)
References to CEOs replaced by Marshals
SECTION 1 - INTRODUCTION
Deletion of reference to Marshal COP as this has now been incorporated into the Operational Manual in para 36
Clarification of the role of the Marshal in para 61
SECTION 2 ndash PARKING
Parking Bays
Paid-For Motorcycle Bays
Addition of exemption 15 re Camden amp RBKC resident permit holders
Warning Notices and Relocations
Relocations
Enhancement of Relocation Policy section
7 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
90 Marshals
91 Marshals are fundamentally CEOs with an enhanced ambassadorial role the main objective of
which is to establish positive working relationships with motorists and premises The Marshalrsquos role therefore is to provide guidance to motorists advising where they can legally park and service However Marshals can still issue a PCN and therefore follow the protocols outlined in this document
100 Parking Enforcement by CCTV
101 CCTV Enforcement and CCTV Cars
For parking contraventions enforced by camera unless stated the same exemptions and observations apply as to enforcement by on-street Marshal The requirement to move vehicles on where the driver is present does not apply to CCTV or CCTV car enforcement Section 2 of this document highlights which parts apply to both Marshal and camera enforcement and which parts refer to Marshal enforcement only
102 In most instances camera operators are instructed to observe footage for 121 seconds before
issuing a PCN This is to give parking enforcement by camera uniformity with on-street enforcement as the process of a Marshal issuing a PCN obviously takes a certain amount of time
103 CCTV COP
The information within this document should be used in conjunction with WCCrsquos Corporate CCTV COP and SOP The KMECOP document specifies the kerbside management and enforcement protocols Marshals should employ when enforcing parking and moving traffic contraventions by CCTV whereas the CCTV COP outlines best practice and the CCTV SOP outlines operational procedures
110 Marshal Activities
111 As well as carrying out parking enforcement Marshals carry out the following supplementary
activities
Aiding directing and marshalling motorists
Identification and reporting of incorrect missing contradictory vandalised and unauthorised street furniture This includes signs lines and faulty machines
Checking of parking suspensions
Identification and reporting of unauthorised suspensions
Identification and reporting of unlicensed skips
Identification and reporting of untaxed vehicles
Identification and reporting of abandoned vehicles
Identification and reporting of technology failure (for example Marshalrsquos inability to access the Pay-to-Park system)
Identification and reporting of suspected permit or badge fraud and abuse
Reporting of negative interaction with a member of the public resulting in assistance from supervision andor the Police
Reporting of an event andor incident which has the potential to bring the WCC into disrepute or negatively impacts the publicrsquos perception of WCC
Identification and reporting of problematic locations or hotspots within the City
Low-level highways reporting
Collation of reports requested by other service partners (eg Metropolitan Police Service)
8 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Private Vehicles Private cars estate vehicles non-liveried solo motorcycles
Waiting Restrictions Apply Loading Restrictions Do Not Apply PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
Instant code 01 PCN unless exemption below applies
Exemptions
1 Any vehicle - do not issue for the first and last 3 mins of controlled hours on SYLs 2 Notification has been received from Parking Services that special permission has been given to loadunload
for as long as necessary at a particular location
3 Vehicle is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use CCTV Operators check Permits system by searching the VRM to
confirm whether the vehicle holds a valid PIB
4 Vehicle is identified as having a valid WCC-issued SYLDYL dispensation
5 Vehicle is in the Whitehall Security Zone
6 Domestic and office removal vehicles for as long as necessary whilst actively loading unloading
7 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
8 Gate or barrier to premises which the vehicle needs access to is being opened or closed and there is no
other practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off-street area
9 Visible signs of unavoidable vehicle breakdown or if a recovery service vehicle in attendance
10 Vehicle being used for Fire Brigade Ambulance or Police purposes
9 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
11 London Fire Brigade Vehicle displaying Identifier Board
12 The main funeral or wedding vehicle as well as 2 other family vehicles in the funeral or wedding cortege All other vehicles must park legally
13 WCC formal instruction to disregard
Observations
1 There is evidence of loadingunloading bulky or heavy items For private loading activity the goods must be
too heavy or bulky to be carried from a legal parking place Take logging then give a minimum of 20 mins casual observation 0830-1100 - If loading still taking place after 20 mins give further 20 mins casual observation If no
loading observed after 20 mins give 5 mins constant observation before issuing PCN if loading is not observed during this period If loading is seen repeat procedure 1100-1830 - If vehicle still in situ after 20 mins issue PCN Multi-drops that may take longer than 20 mins
are permitted as long as the vehicle is moved in the process A fresh 20 minute casual observation should be given if vehicle moved
Note the TMO allows continuous loading activity for as long as necessary before 1100 but 20 mins max from 1100 to 1830
2 Evidence of picking upsetting down passengers and their luggage observed Sufficient time must be
allowed for this activity (for as long as necessary) Driver should be with vehicle
3 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
4 Vehicle is displaying an exemption board which allows vehicles to wait for 10 mins outside a named hotel
as agreed by WCC while picking upsetting down passengers
5 Give 5 mins constant observation to vehicles displaying a valid disabled badge to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
6 Vehicles displaying a valid residentsrsquo permit for the same zone (or interim permit or URN) to be given 5 mins
constant observation on a SYL If no loadingunloading activity observed after this time PCN should be issued If concession blatantly being abused PCN can be issued without 5 mins observation but full notes must be made
7 Vehicle displaying hospital car service identifier whilst parked in close proximity to hospitalclinic give 20
mins casual observation to allow for picking upsetting down passenger(s) andor patient(s) If no activity seen after 20 mins issue instant PCN Record hospitalclinic name
10 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Private Vehicles Private cars estate vehicles non-liveried solo motorcycles
LoadingUnloading Outside of CPZ hours - Night-Time Enforcement Waiting Restrictions may apply Loading Restrictions Do Not Apply PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
SYLs ndash All vehicles
SYLs not active therefore no enforcement unless timeplate extends hours in which case enforcement is identical to DYLs below for the duration of the extended period However no PCNs to be issued for the first and last 3 mins of extended period DYLs ndash1830-0830
Where there is evidence of loadingunloading bulky or heavy items take logging then give 20 mins casual observation If loading still taking place after 20 mins give further 20 mins casual observation If no loading observed after 20 mins give 5 mins constant observation and if loading still not observed during this period issue code 01
PCN If loading is seen repeat procedure Loadingunloading is permitted for as long as necessary For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place Exemptions and observations as per pages 8-9
11 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Private Vehicles Private cars estate vehicles non-liveried solo motorcycles
Double Parking Waiting Restrictions May Apply Loading Restrictions Do Not Apply PCN Code 26 ldquoParked in a special enforcement area more than 50cm from the edge of the carriageway and not within a designated parking placerdquo
Enforcement by Marshal and CCTV
Instant code 26 PCN unless exemption below applies
If loadingunloading activity is being carried out the driver should be asked to move to the kerbside where this is available and appropriate Note for double parking to be occurring the vehicle must be parked more than 50cm away from bothall kerbsedges of carriageway Exemptions
1 Wide streets in C zone Do not enforce outside CPZ hours unless vehicle is preventing free flow of traffic Full notes and photograph required
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 WCC formal instruction to disregard
Observations
1 If evidence of loadingunloading heavy bulky items seen and no other kerbside parking place available for vehicle nearby ndash
0830-1100 - give 20 mins casual observation If loading still taking place after 20 mins give further 20
mins casual observation If no loading observed after first 20 mins give 5 mins constant observation before issuing PCN if no further loading observed
1100-1830 - same applies but if vehicle still in situ after first 20 mins issue PCN
2 If evidence of picking upsetting down passengers seen allow as long as is necessary If no evidence seen
issue instant PCN 3 Give 5 mins constant observation to vehicles displaying a valid disabled badge to ascertain whether picking
upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
12 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles Liveried or unliveried commercial vehicles (ie vans HGVs lorries etc) Royal Mail vehicles liveried solo
motorcycles
Waiting Restrictions Apply Loading Restrictions Do Not Apply
PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
Instant code 01 PCN only if evidence of concession being abused ie driver in cafeacute etc Full notes to be made by
Marshal Do not issue PCN by CCTV unless it is clear that any concession is being abused Exemptions
1 Any vehicle - do not issue for the first and last 3 mins of controlled hours on SYLs 2 Notification has been received from Parking Services that special permission has been given to loadunload
post-1100 as operation cannot be completed within 20 min allowance
3 Vehicle is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use CCTV Operators check Permits system by searching the VRM to
confirm if the vehicle holds a valid PIB
4 Vehicle is identified as having a valid WCC-issued SYLDYL dispensation
5 Cleansing and refuse vehicles collecting rubbish from the side of the road (Note this applies to both WCC
and commercial refuse company vehicles)
6 Domestic and office removal vehicles for as long as necessary whilst actively loading unloading
7 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
8 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other
practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off-street area
13 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
9 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
10 Vehicle is in the Whitehall Security Zone
11 WCC formal instruction to disregard
12 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 0830ndash1100 - Give 20 mins casual observation then additional 5 mins constant observation If
loadingunloading is observed repeat process up to 1100 If no evidence of loadingunloading after 25 mins a PCN may be issued HGVs only give 40 mins casual observation then additional 5 mins constant observation If loading
unloading is observed repeat process up to 1100 If no evidence of loadingunloading after 45 mins a PCN may be issued 1100-1830
Casual observation for 20 mins and if vehicle is still in situ a PCN may be issued Multi-drops that may take longer than 20 mins are permitted as long as the vehicle is moved in the process A fresh 20 minute casual observation should be given if vehicle moved The back of vehicle should be checked to see if driver in attendance and for evidence of loadingunloading activity and a photograph of the back of the vehicle (or side of the vehicle where loadingunloading takes place) taken at time of issue Full notes to be made by Marshal HGVs only give 40 mins casual observation A PCN may be issued if vehicle still in situ after this period
1830ndash0830 on DYLs - As per 0830ndash1100 above
Note the TMO allows continuous loading activity for as long as necessary before 1100 but 20 mins max from 1100 to 1830 There is no restriction on the nature of goods for commercial loading activity HGVs are vehicles over 35 tonnes in weight The additional observation should only be given to those vehicles displaying the HGV operator disc They may also have chevrons at the rear although if present these only indicate vehicles that are over 75 tonnes
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation 3 BT vehicles loadingunloading Give 20 mins casual observation except outside exchange where 5 mins
constant observation should be given
4 Evidence of delivering mail or postal packets by couriers in which case 20 mins should be allowed before issuing a PCN Apply observations as per observation 1 above
5 Give 2 mins observation to licensed Hackney Carriages to ascertain whether loadingunloading andor picking upsetting down
6 Hospital Car Service vehicle displaying hospital car service identifier parked in close proximity to
hospitalclinic give 20 mins casual observation to allow for picking upsetting down passenger(s) andor patient(s) If no activity seen after 20 mins issue instant PCN Record hospitalclinic name
7 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual
observation As long as necessary should be given up to 1100 with 40 mins max thereafter CCTV camera operators should not issue PCNs to cash deliverycollection vehicles unless concession clearly being abused
8 Prisoner Transport vehicles in vicinity of Police station or Magistrates court ndash give 20 mins casual observation
14 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles Liveried or unliveried commercial vehicles (ie vans HGVs lorries etc) Royal Mail vehicles liveried solo
motorcycles
LoadingUnloading Outside of CPZ hours - Night-Time Enforcement Waiting Restrictions May Apply Loading Restrictions Do Not Apply PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
Do not issue PCN by CCTV unless it is clear that concessions are being abused SYLs ndash All vehicles
SYL controls not active therefore no enforcement unless timeplate extends hours in which case enforcement is identical to DYLs below for the duration of the extended period Unlimited loadingunloading activity is permitted However no PCNs to be issued for the first or last 3 mins of extended period DYLs ndash between 1830-0830
Give 20 mins casual observation then additional 5 mins constant observation If loadingunloading observed repeat process If no evidence of loadingunloading after 25 mins a PCN may be issued Multi-drops that may take longer than 20 mins are permitted as long as the vehicle is moved in the process A fresh 20 minute casual observation should be given if vehicle moved Unlimited loadingunloading activity is permitted The back of vehicle should be checked to see if driver in attendance and for evidence of loading activity Full notes to be made by Marshal HGVs only give 40 mins casual observation then additional 5 mins constant observation If no evidence of
loadingunloading after 45 mins a PCN may be issued There is no restriction on the nature of goods for commercial loading activity Exemptions and observations as per pages 12-13
15 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles Liveried or unliveried commercial vehicles (ie vans HGVs lorries etc) Royal Mail vehicles liveried solo
motorcycles
Double Parking Waiting Restrictions May Apply Loading Restrictions Do Not Apply PCN Code 26 ldquoParked in a special enforcement area more than 50cm from the edge of the carriageway and not within a designated parking placerdquo
Enforcement by Marshal and CCTV
Do not issue PCN by CCTV unless it is clear that any concession is being abused Note for double parking to be occurring the vehicle must be parked more than 50cm away from bothall kerbsedges
of the carriageway Do not issue code 26 PCNs in narrow streets but revert to waiting and loading restrictions as per pages 12-13 Exemptions
1 Cleansing and refuse vehicles collecting rubbish from the side of the road (Note this applies to both WCC and commercial refuse company vehicles)
2 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
3 WCC formal instruction to disregard
4 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
Observations
1 0830-1100 - give 20 mins casual observation If loading still taking place after 20 mins give further 20 mins
casual observation If no loading observed after first 20 mins give 5 mins constant observation before issuing PCN if no further loading observed HGVs only give 40 mins casual observation then additional 5 mins constant observation If no evidence of
loadingunloading after 45 mins a PCN may be issued
1100-1830 - same applies but if vehicle still in situ after first 20 mins issue PCN
16 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
HGVs only give 40 mins casual observation A PCN may be issued if vehicle still in situ after this period
2 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual
observation if no appropriate kerbside space available
17 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles HGVs over 25 tonnes or 5 tonnes laden weight buses of more than 8 seats excluding the driver
Overnight Waiting Ban Hours Midnight-0800 and 1830-Midnight Everyday
PCN Code 55 ldquoA commercial vehicle parked in a restricted street in contravention of the Overnight Waiting Banrdquo PCN code applies to any designation
Enforcement by Marshal and CCTV
Do not issue PCN by CCTV unless it is clear that any concession is being abused Check back of vehicle to see if vehicle attended before commencing enforcement Full notes to be made by Marshal There must be a repeater plate at both ends of the street and on turnarounds at junctions that turn into the street This is so the vehicle would have driven past the signed restriction
Exemptions
1 WCC formal instruction to disregard
2 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance Observations
1 Coachesbuses are allowed to remain parked until midnight in designated coach bays PCNs can be issued after this time once 10 mins casual observation has been given Coach defined as a vehicle containing more than 8 seats exclusive of the driver (ie 9 plus the driver) so if in doubt as to whether coach or mini-bus Marshal should count the number of passenger seats Coaches are now classed as lsquobusesrsquo
2 40 mins casual observation period should be given to HGVs followed by an additional 5 mins constant
observation to establish if the vehicle is in the process of loadingunloading If no evidence of loading activity then observed issue instant PCN If loading observed repeat the process This does not apply to coachesbuses
18 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles Coaches Buses
Waiting Restrictions Apply Loading Restrictions Do Not Apply PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
Do not issue PCN by CCTV unless it is clear that any concession is being abused
Coach defined as a vehicle containing more than 8 seats exclusive of the driver (ie 9 plus the driver) Coaches are now classed as lsquobusesrsquo
Exemptions
1 WCC formal instruction to disregard
2 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance Observations
1 10 mins casual observation If evidence of picking upsetting down passengers and their luggage is then observed give as long as is necessary to complete the process If no activity is seen after 10 mins observation then issue instant PCN
19 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES
Pedestrian Zones PCN Code 01 ldquoParked in a restricted street during prescribed hoursldquo PCN Code 02 ldquoldquoParked or loadingunloading in a restricted street where waiting and loadingunloading restrictions are in forcerdquo
Enforcement by Marshal and CCTV
The pedestrian zone signage will show the times when vehicular access to the zone is permitted During these times either normal SYL or loading ban restrictions apply (the latter where lsquono loadingrsquo signs are present) even though the zone will have no yellow line markings or kerb marks Unless exemption below applies any contravention within the zone should be issued with a code 01 or code 02 PCN (as appropriate) and not a code 62
Outside of the hours access is permitted an instant code 01 or code 02 PCN should be issued as appropriate unless
exemption below applies For commercial vehicles during hours access is permitted instant PCN only if evidence of concession being abused Do not issue PCN by CCTV to commercial vehicles unless it is clear that any concession is being abused Exemptions
1 Notification has been received from Parking Services that special permission has been given to loadunload for as long as necessary at a particular location or outside of zone access times
2 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company and is parked in compliance with the boardrsquos conditions of use CCTV Operators check
Permits system by searching the VRM to confirm if the vehicle holds a valid PIB
3 Vehicle is identified as having a valid WCC-issued SYL dispensation specifically given for a loading ban location
4 Cleansing and refuse vehicles collecting rubbish (Note this applies to WCC and commercial refuse company vehicles)
5 Domestic and office removal vehicles for as long as necessary whilst actively loadingunloading Special permission required from Parking Services if a loading ban is in place
6 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
20 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
7 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
8 Vehicle being used for Fire Brigade Ambulance or Police purposes
9 London Fire Brigade Vehicle displaying Identifier Board
10 WCC formal instruction to disregard
11 During times when access is permitted gate or barrier to premises which the vehicle needs access to is
being opened or closed and there is no other practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off-street area
12 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 During times when access is permitted and no loading ban is in place - There is evidence of private
vehicles loadingunloading bulky or heavy items Take logging then give a minimum of 20 mins casual
observation If loading still taking place after 20 mins give further 20 mins casual observation up until end of permitted access time If no loading observed after 20 mins give 5 mins constant observation before issuing PCN if loading not observed during this period If loading is seen repeat procedure As long as necessary should be given during permitted times
2 During times when access is permitted and no loading ban is in place give 20 mins casual observation to commercial vehicles then additional 5 mins constant observation If loadingunloading is observed repeat
process up until end of permitted access time If no evidence of loadingunloading after 25 mins a PCN may be issued As long as is necessary should be given during permitted times There is no restriction on the nature of goods for commercial loading activity HGVs only give 40 mins casual observation then additional 5 mins constant observation If loading
unloading is observed repeat process up until end of permitted access time If no evidence of loadingunloading after 45 mins a PCN may be issued
HGVs are vehicles over 35 tonnes in weight The additional observation should only be given to those vehicles displaying the HGV operator disc They may also have chevrons at the rear although if present these only indicate vehicles that are over 75 tonnes
3 During times when access is permitted - Evidence of picking upsetting down passengers and their luggage observed Sufficient time must be allowed for this activity (for as long as necessary) Driver should be with vehicle
4 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
5 During times when access is permitted and no loading ban is in place - Evidence of delivering mail or postal packets by couriers in which case 20 mins should be allowed before issuing a PCN Apply observations as per observation 2 for commercial vehicles above
6 BT vehicles loadingunloading Give 20 mins casual observation except outside exchange where 5 mins constant observation should be given
7 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
8 During times when access is permitted - Give 5 mins constant observation to vehicles displaying a valid
disabled badge to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
9 During times when access is permitted and no loading ban is in place - Vehicles displaying a valid residentsrsquo permit for the same zone (or interim permit or URN) to be given 5 mins constant observation before issue of PCN If no loadingunloading activity observed after this time PCN should be issued If concession blatantly being abused PCN can be issued without 5 mins observation but full notes must be made
21 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
10 Give 2 mins observation to licensed Hackney Carriages to ascertain whether loadingunloading andor picking upsetting down
11 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual
observation
22 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES
Waiting and Loading Restrictions Apply
PCN Code 02 ldquoParked or loadingunloading in a restricted street where waiting and loadingunloading restrictions are in forcerdquo
Enforcement by Marshal and CCTV
Instant PCN unless exemptions below apply Note at designated locations lsquoat any timersquo loading restriction signs are not required Exemptions
1 Notification has been received from Parking Services that special permission has been given to loadunload at a particular location
2 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by
a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use CCTV Operators check Permits system by searching the VRM to confirm if
the vehicle holds a valid PIB
3 Vehicle is identified as having a valid WCC-issued SYLDYL dispensation specifically given for a loading ban location
4 Cleansing and refuse vehicles collecting rubbish from the side of the road (Note this applies to WCC and
commercial refuse company vehicles)
5 Vehicle is in the Whitehall Security Zone 6 Vehicles used for Fire Brigade Ambulance or Police purposes
7 Domestic and office removal vehicles with special permission from Parking Services whilst actively loading
unloading for as long as necessary
8 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
9 Gate or barrier to premises which the vehicle needs access to is being opened or closed and there is no
other practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off-street area
10 Visible signs of unavoidable breakdown or recovery service vehicle in attendance
23 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
11 WCC formal instruction to disregard
12 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Evidence of picking upsetting down passengers and their luggage observed Sufficient time must be
allowed for this activity (for as long as necessary) Driver should be with vehicle
2 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
3 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual observation PCNs should not be issued by CCTV to cash deliverycollection vehicles unless concession clearly being abused
4 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation 5 Give 5 mins constant observation to vehicles displaying a valid disabled badge to ascertain whether picking
upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
6 Clinical or Hazardous Waste collection vehicles actively involved in the collection of clinical or hazardous
waste to be given 20 mins casual observation
7 Give 2 mins observation to licensed Hackney Carriages to ascertain whether loadingunloading andor picking upsetting down
24 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Residentsrsquo Bays PCN Code 12 ldquoParked in a residentsrsquo or shared-use parking place or zone without either clearly displaying a valid permit or voucher or pay and display ticket issued for that place or without payment of the parking chargerdquo PCN Code 19 ldquoParked in a residentsrsquo or shared-use parking place or zone either displaying an invalid permit or voucher or pay and display ticket or after the expiry of paid for timerdquo
Enforcement by Marshal
Instant code 12 PCN if vehicle displaying no visible residentsrsquo permit (code 12r) or if vehicle relying on a PampD ticket (code 12t) or other payment (code 12r) unless exemption below applies
Instant code 19 PCN If vehicle displaying an invalid residentsrsquo permit wrong zone (code 19w) incorrect VRM (code 19x) or expired permit (code 19z) unless exemption below applies
When instructed to take enforcement action as a result of a residentsrsquo permit being altered the vehicle can be issued with an instant code 12r PCN Details of this action must be confirmed with WCCrsquos permit investigation contractor at
the earliest opportunity
Exemptions
1 Vehicle is displaying any of the following valid permits ndash
Residentsrsquo permit for the appropriate zone (note a motorcycle residentsrsquo permit will be a lsquovirtualrsquoelectronic permit)
Permit URN
lsquoInterimrsquo residentsrsquo permit
WCC white disabled badge (note in a Car Club vehicle the VRM on the badge will not match that of the vehicle)
Official All Zones permit
Business or Teachersrsquo permit in sub-zone C2
Residentsrsquo visitorsrsquo (Brent) or business permit or white disabled badge equivalent (RBKC Purple Camden Green or substitute badge City of London Red) for a neighbouring borough on a reciprocal street where agreement applies and as denoted on the sign This does not apply in Queenrsquos Gate
2 All vehicles ndash do not issue for the first and last 3 mins of controls This does not apply to residentsrsquo bays that
are enforced at all times For non-24 hour controls this means -
0830 ndash 1830 controls
0830 0831 0832 ndash do not issue 0833 ndash 1826 ndash valid PCN 1827 1828 1829 ndash do not issue 1830 onwards ndash controls have ended 0830 ndash 2030 controls
0830 0831 0832 ndash do not issue
25 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
0833 ndash 2026 ndash valid PCN 2027 2028 2029 ndash do not issue 2030 onwards ndash controls have ended 0830 ndash 2200 controls
0830 0831 0832 ndash do not issue 0833 ndash 2156 ndash valid PCN 2157 2158 2159 ndash do not issue 2200 onwards ndash controls have ended
3 If vehicle is displaying an expired annual residentsrsquo permit for zone take following action
Permit expired by 1-14 days ndash Warning Notice
Permit expired by 15 days-1 month ndash Instant code 19z PCN
Permit expired by 1 month plus - Instant code 12r PCN
4 The residentsrsquo permit or White Disabled Badge is obscured in which case a Warning Notice only should be
issued if a HHCT check confirms the permitbadge as valid
5 If vehicle is displaying expired white badge take following action
Badge expired by 1 day-1 month ndash Warning Notice
Badge expired by 1 month plus ndash Instant code 12r PCN
6 Notification has been received from the Parking Services that special permission has been given to
loadunload at particular location
7 Vehicle displaying valid Trades Permit Note a Trades permit issued by a neighbouring borough is acceptable on a reciprocal street
8 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by
a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
9 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and
commercial refuse company vehicles
10 Domestic and office removal vehicles for as long as necessary whilst actively loadingunloading
11 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
12 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other
practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off street area
13 Vehicles used for Fire Brigade Ambulance or Police purposes
14 H zone residentsrsquo permit allows permit concessions in zones A and D
15 If vehicle is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings)
issue Warning Notice unless vehicle is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24 PCN
16 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
17 WCC formal instruction to disregard
18 WCC CCTV car being used in pursuance of statutory powers or duties
26 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
Observations
1 If evidence of picking upsetting down passengers and their luggage is observed a maximum of 2 mins is
allowed Driver should be with vehicle
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
3 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing PCN
4 Commercial vehicles (including long wheel-based vehicles) ndash give 20 mins casual observation If vehicle
still in situ issue instant PCN
Private vehicles ndash if evidence of loadingunloading observed give 20 mins casual observation as above
For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place If no evidence of loading activity seen instant PCN
Note maximum time for loading in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private If max time exceeded issue code 12r PCN
5 If vehicle is displaying valid HEB badge then 60 minute casual observation should be given before PCN
issued
6 Give 5 mins constant observation to vehicles displaying a valid blue disabled badge (any issuing authority) to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
7 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual observation As long as necessary should be given up to 1100 with 40 mins max thereafter
27 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Shared-Use Bays - Residentsrsquo Permits Pay and Display and Pay-to-Park PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 12 ldquoParked in a residentsrsquo or shared-use parking place or zone without either clearly displaying a valid permit or voucher or pay and display ticket issued for that place or without payment of the parking chargerdquo PCN Code 19 ldquoParked in a residentsrsquo or shared-use parking place or zone either displaying an invalid permit or voucher or pay and display ticket or after the expiry of paid for timerdquo
Enforcement by Marshal
Shared-use bays enable residentsrsquo permit holders and visitors to use the same parking bay Residentsrsquo permit holders displaying a valid permit for that zone can park in these bays at any time whereas visitors must pay to park during the hours controls apply Some shared-use bays are only available to visitors at certain times during the day as indicated by the signage (eg 10am-4pm) Marshals will need to check for various payment methods at shared-use bays ndash residentsrsquo permits Pay-to-Park PampD and Parking Card payments are all valid If no residentsrsquo permit is on display prior to issue give 5 mins constant observation and confirm on the Pay-to-Park system that no further payment by phone has been made This 5 mins observation period is to enable the motorist to make payment upon parking Record location number where vehicle is parked in Notes field on HHCT When confirming whether a vehicle has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked Where drivers have paid to park it is acceptable for them to move to another shared-use or paid-for parking bay within the same zone using the same payment until it expires but not to another zone even if the tariff is identical
28 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PCN Scenarios ndash
PampD Ticket Pay-to-Park Parking Card Residentsrsquo Permit = PCN Code
Pa
ym
en
t
none none none none 12s
at least 3 mins expiry
none none none 19s
none at least 3
mins expiry none none 19s
none none at least 3
mins expiry none 19s
none none Card incorrectly
scratched none 19s
none none none expired 19z
none none none wrong VRM 19x
none none none wrong zone 19w
Issue code 12s PCN after 5 mins constant observation if vehicle displaying no visible method of payment (no permit
no Parking Card no payment by phone or no PampD ticket or a PampD ticket from a different Borough) unless an exemption applies Issue instant code 19s PCN in the following circumstances unless an exemption applies ndash
1 Vehicle parked with a payment which has expired by at least 3 mins 2 Vehicle displaying a wrongly dated PampD ticket 3 Vehicle displaying PampD ticket or Parking Card face down obscured blank or incomplete Do not issue if
PampD ticket or Parking Card is upside down but details can be read - check ticketCard for validity 4 Vehicle displaying an incorrectly scratched Parking Card 5 Motorist is attempting to rely on a Pay-to-Park or PampD payment made in another zone 6 Vehicle is displaying a receipt of payment rather than a PampD ticket 1-6 above assumes no other valid method of payment has been used
Instant code 19 PCN If vehicle displaying an invalid residentsrsquo permit wrong zone (code 19w) incorrect VRM (code 19x) or expired permit (code 19z) unless exemption below applies
If note left by motorist indicating PampD not working or their creditdebit card not registering Marshal should report possible fault check for payment by other method and if none issue instant code 12s PCN Full notes to be recorded
When instructed to take enforcement action as a result of a residentsrsquo permit being altered the vehicle can be issued with an instant code 12s PCN Details of this action must be confirmed with WCCrsquos permit investigation contractor at
the earliest opportunity Exemptions
1 All vehicles ndash do not issue for the first and last 3 mins of controlled hours This means -
0830 ndash 1830 controls
0830 0831 0832 ndash do not issue 0833 ndash 1826 ndash valid PCN 1827 1828 1829 ndash do not issue 1830 onwards ndash controls have ended 0830 ndash 1330 Saturday controls (where applicable)
0830 0831 0832 ndash do not issue 0833 ndash 1326 ndash valid PCN 1327 1328 1329 ndash do not issue 1330 onwards ndash controls have ended
29 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
2 Vehicle is displaying any of the following valid items ndash
PampD ticket
Parking Card
Residentsrsquo permit for the appropriate zone (inc lsquovirtualrsquoelectronic motorcycle residentrsquo permit)
Permit URN
lsquoInterimrsquo residentsrsquo permit
WCC white disabled badge (note in a Car Club vehicle the VRM on the badge will not match that of the vehicle)
Official All Zones permit
Business or Teachersrsquo permit in sub-zone C2
Residentsrsquo visitorsrsquo (Brent) or business permit or white disabled badge equivalent (RBKC purple Camden green City of London red) for a neighbouring borough on a reciprocal street where agreement applies and as denoted on the sign This does not apply in Queenrsquos Gate
3 Motorist has made a valid payment by phone 4 If vehicle is displaying an expired annual residentsrsquo permit for zone take following action -
Permit expired by 1-14 days ndash Warning Notice
Permit expired by 15 days-1 month ndash Instant code 19s PCN
Permit expired by 1 month plus - Instant code 12s PCN
This assumes no valid PampD ticket Parking Card or white disabled badge is on display or no payment by phone has been made
5 The residentsrsquo parking permit or white disabled badge is obscured in which case a Warning Notice only
should be issued if a HHCT check confirms the permitbadge as valid
6 If vehicle is displaying expired white badge take following action
Badge expired by 1 day-1 month ndash Warning Notice
Badge expired by 1 month plus ndash Instant code 12s PCN
7 A PampD ticket purchased from the same zone is acceptable In Lincolnrsquos Inn Fields only this includes tickets purchased from Camden In Queens Gate and Exhibition Road this includes tickets purchased from RBKC
8 If PampD machine shows Marshalrsquos ldquoOut of Orderrdquo notice vehicle exempt for max stay calculated from the time
the machine is returned to service Vehicle must be moved unless other valid method of payment used or can rely on an exemption Code 08 (ldquoParked at an out of order meter during controlled hoursrdquo) is not to be used on shared-use bays Unless the above applies motorists should either use an alternative payment method or move the vehicle This is explained at the bay
9 Notification has been received from Parking Services that special permission has been given to loadunload
at particular location
10 Vehicle displaying valid Trades Permit Note a Trades permit issued by a neighbouring borough is acceptable on a reciprocal street
11 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by
a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
12 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and
commercial refuse company vehicles
13 Domestic and office removal vehicles for as long as necessary whilst actively loadingunloading
14 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
30 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
15 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other
practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off street area
16 Vehicle being used for Fire Brigade Ambulance or Police purposes
17 If vehicle overhanging bay markings (2 wheels or more are outside of the bay and not touching the bay
markings) issue Warning Notice unless vehicle is causing an obstruction to other road users ie is a hazard is affecting traffic flow or is preventing the use of adjacent space(s) in which case issue instant code 24 PCN
18 H zone residentsrsquo permit allows permit concessions in zones A and D
19 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
20 WCC formal instruction to disregard
21 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 If evidence of picking upsetting down passengers and their luggage is observed a maximum of 2 mins is
allowed Driver should be with vehicle
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
3 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing PCN
4 Commercial vehicles (including long wheel-based vehicles) ndash give 20 mins casual observation If vehicle
still in situ issue instant PCN For all commercial vehicles except long wheel-based vehicles the 20 mins exemption can be used before or after payment has been made to extend the loadingunloading period If PCN is issued for vehicle exceeding the 20 mins period this must be evidenced through Marshal observations and notes
Private vehicles ndash if evidence of loadingunloading observed give 20 mins casual observation as above If
no evidence of loading activity seen instant PCN Note maximum time in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private If max time exceeded issue code 12s PCN
5 Vehicle is displaying valid blue badge and payment to park has expired by less than 63 mins
6 Vehicle is a WCC Car Club vehicle and payment to park has expired by less than 63 mins This applies if
either Zipcar Reader Zipcar badge or WCC Car Club badge are on display
7 If vehicle is displaying valid HEB badge then 60 minute casual observation should be given before PCN issued
8 Give 5 mins constant observation to vehicles displaying a valid blue disabled badge (any issuing authority) to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
9 Electric vehicles and plug-in hybrids can park free of charge up to the max stay allowed 2 loggings required
Marshals should ascertain vehicle status via tax disc and vehicle make and model type
10 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual observation
31 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Paid-For Parking Bays (Pay and Display and Pay-to-Park Bays and Pay-to-Park Only Bays) PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 30 ldquoParked for longer than permittedrdquo
Enforcement by Marshal
Marshals will need to check for various payment methods at these bays ndash Pay-to-Park PampD and Parking Card payments are all valid Marshals should allow any valid method of payment (Pay-to-Park PampD ticket or Parking Card) in a paid-for parking bay regardless of specific bay designation Prior to issue give 5 mins constant observation and confirm on the Pay-to-Park system that no payment by phone has been made This 5 mins observation period is to enable the motorist to make payment upon parking Record location number where vehicle is parked in Notes field on HHCT A PCN may be issued once payment has expired by 3 mins As the motorist can subsequently top up their payment at any time there is no requirement to give a second 5 mins observation Where drivers have paid to park it is acceptable for them to move to another paid-for parking bay within the same zone using the same payment until it expires but not to another zone even if the tariff is identical If the motorist is attempting to rely on a Pay-to-Park or PampD payment made in another zone a code 11 PCN should
be issued PCN Scenarios ndash
PampD Ticket Pay-to-Park Parking Card = PCN Code
Pa
ym
en
t
none none none
11u (in P2P only bay)
11 (in P2PPampD bay)
at least 3 mins expiry
none none 05
none at least 3
mins expiry none 05
none none at least 3
mins expiry 05
none none Card incorrectly
scratched
11u (in P2P only bay)
11 (in P2PPampD bay)
32 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
If note left by motorist indicating PampD not working or card not registering report possible fault check for payment by other method and if none issue instant code 11 or 11u PCN as appropriate Full notes to be recorded
Where a vehicle is displaying a receipt of payment rather than a PampD ticket this is insufficient (PCN code 11 or 11u)
If vehicle is displaying an obscured PampD ticket or Parking Card or if ticketCard is face down issue instant code 11 or 11u PCN if no payment has been made by other method Do not issue if ticketCard is upside down only and
details can be read ndash check ticketCard for validity When confirming whether a vehicle has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked Note shared-use (residentsrsquopaid-for) bays are enforced by codes 12 and 19 (see pages 27-30) Exemptions
1 All vehicles ndash do not issue a PCN during the first and last 3 mins of controlled hours This means ndash
0830 ndash 1830 controls
0830 0831 0832 ndash do not issue 0833 ndash 1826 ndash valid PCN 1827 1828 1829 ndash do not issue 1830 onwards ndash controls have ended 0830 ndash 1330 Saturday controls (where applicable)
0830 0831 0832 ndash do not issue 0833 ndash 1326 ndash valid PCN 1327 1328 1329 ndash do not issue 1330 onwards ndash controls have ended
2 Vehicles showing the following valid permits can park free of charge 0830-0930 and 1730-1830 Where
controls on Saturday end at 1330 concession applies 0830-0930 and 1230-1330
Residentsrsquo permit for the zone (including lsquovirtualrsquoelectronic motorcycle residentsrsquo permit)
Official All Zones permit
Permit URN
lsquoInterimrsquo residentsrsquo permit
Business or Teachersrsquo permit in sub-zone C2
Residentsrsquo or business permit for a neighbouring borough on a reciprocal street
Where valid permit displayed PCN should not be issued until 0933 or from 1727 Where controls end at 1330 on a Saturday PCN should not be issued until 0933 or from 1227
0830 ndash 1830 controls
0830 ndash 0930 ndash first hour permit exemption applies 0930 0931 0932 ndash do not issue 0933 ndash 1726 ndash valid PCN 1727 1728 1729 ndash do not issue 1730 ndash 1830 ndash last hour permit exemption applies 1830 onwards ndash controls have ended 0830 ndash 1330 Saturday controls (where applicable)
0830 ndash 0930 ndash first hour permit exemption applies 0930 0931 0932 ndash do not issue 0933 ndash 1226 ndash valid PCN 1227 1228 1229 ndash do not issue 1230-1330 ndash last hour permit exemption applies 1330 onwards ndash controls have ended
3 A PampD ticket purchased from the same zone is acceptable In Lincolnrsquos Inn Fields only this includes tickets purchased from Camden In Queens Gate and Exhibition Road this includes tickets purchased from RBKC
33 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
4 If PampD machine shows Marshalrsquos ldquoOut of Orderrdquo notice vehicle exempt for max stay calculated from the time
the machine is returned to service Vehicle should be moved unless other method of payment used or can rely on an exemption Code 08 (ldquoParked at an out of order meter during controlled hoursrdquo) is not to be used on paid-for parking bays Unless the above applies motorists should either use an alternative payment method or move the vehicle This is explained at the bay
5 Vehicle is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued
by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
6 Vehicle is displaying valid WCC white disabled badge Note in a Car Club vehicle the VRM on the badge
will not match that of the vehicle
7 Vehicle is displaying a valid Trades permit Note a Trades permit issued by a neighbouring borough is acceptable on a reciprocal street
8 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and commercial refuse company vehicles
9 Domestic and office removal vehicles for as long as necessary whilst actively loadingunloading
10 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
11 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other
practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off-street area
12 Vehicles being used for Fire Brigade Ambulance or Police purposes
13 If vehicle is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings) issue Warning Notice unless vehicle is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24 PCN
14 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
15 WCC formal instruction to disregard
16 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Evidence of private vehicle loadingunloading observed in which case 20 mins casual observation must be
given before PCN issued
Give 20 mins casual observation to commercial vehicles even if no loading activity is seen Long wheel-
based vehicles that do not fit into one bay are still permitted to loadunload For all commercial vehicles except long wheel-based vehicles the 20 mins exemption can be used before or after payment has been made to extend the loadingunloading period If PCN is issued for vehicle exceeding the 20 mins period this must be evidenced through Marshal observations and notes
Note maximum time for loading in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private If max time exceeded issue code 11 or 11u PCN (as appropriate)
2 Evidence of picking upsetting down passengers and their luggage observed A maximum of 2 mins is
allowed Driver should be with vehicle
34 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
3 Vehicle is displaying valid blue badge and payment to park has expired by less than 63 mins
4 Vehicle is a WCC Car Club vehicle and payment to park has expired by less than 63 mins This applies if
either Zipcar Reader Zipcar badge or WCC Car Club badge are on display
5 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
6 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
7 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing a PCN
8 Give 5 mins constant observation to vehicles displaying a valid blue disabled badge to ascertain whether
picking upsetting down is occurring Issue instant PCN after this period if none seen and no payment madedisplayed If activity observed allow as long as necessary
9 Electric vehicles and plug-in hybrids can park free of charge up to the max stay allowed Marshals should
ascertain vehicle status via tax disc and vehicle make and model type If also displaying a residentsrsquo permit the max stay is additional to the hour concession at the startend of controlled hours
10 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual observation
35 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Paid-For Motorcycle Bays PCN Code 11g ldquoParked without payment of the parking charge (motorcycle bay)rdquo PCN Code 23g ldquoParked in a parking place or area not designated for that class of vehicle (motorcycle bay)rdquo PCN Code 24 ldquoNot parked correctly within the markings of the bay or spacerdquo
Enforcement by Marshal
Bay Regulations
Zones A B C D H ndash Bays for motorcycles only at all times
Zones E F G ndash Bays for motorcycles only 0700-1900 Mon-Sat Non-motorcycle vehicles can use the bays outside of these hours
Motorcycle defined as a lsquopowered 2 wheelerrsquo or by a tax class of lsquobicyclersquo Motorcycle bay payment does not entitle a motorcycle to use any other bay type (eg normal Pay-to-Park bay PampD bay etc) Motorcycles are permitted to move freely from one motorcycle bay to another in any zone as long as a valid payment to park for that day has been made Marshals can and should remove the covers from vehicles to take enforcement action Full notes to be made and photographs taken Motorcycle Enforcement Unless exemption below applies code 11g PCN to be issued after 5 mins observation if no valid motorcycle payment
is showing on the HHCT When confirming whether a motorcycle has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked Code 24 (no suffix) Warning Notice rather than full PCN unless motorcycle is preventing another vehicle from using
an adjacent space or is causing an obstruction ie is a hazard to other road users or is affecting traffic flow Other Vehicle (non-motorcycle) Enforcement Unless exemption below applies instant code 23g PCN to be issued to any non-motorcycle vehicle parked within the
bay during the hours the bay is controlled for motorcycle use only (at all times in zones A B C D and H and 0700-1900 Mon-Sat in zones E F and G) Vehicle to be authorised for relocation Relocation can occur from 30 minutes after the issue of the PCN Note loadingunloading by non-motorcycle vehicles is not permitted
36 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
Exemptions
1 Motorcycle with valid payment - note all motorcycle permits (daily weekly monthly quarterly yearly) are lsquovirtualrsquo electronic permits Nothing physical will be on display
2 No PCN to be issued to motorcycles for the first or last 3 minutes of controls when payment is required (CPZ
hours)
0830 ndash 1830
0830 0831 0832 ndash do not issue 0833 ndash 1826 ndash valid PCN 1827 1828 1829 ndash do not issue 1830 onwards ndash payment controls have ended 0830 ndash 1330 Saturday (where applicable)
0830 0831 0832 ndash do not issue 0833 ndash 1326 ndash valid PCN 1327 1328 1329 ndash do not issue 1330 onwards ndash payment controls have ended
3 No PCN to be issued to non-motorcycle vehicles parked in E F and G zones for first and last 3 minutes of
controls when bays are controlled for motorcycles only (ie no PCN until 0703 or from 1857) Other zones are for motorcycles only at all times so this exemption will not apply
0700 ndash 1900 controls
0700 0701 0702 ndash do not issue 0703 ndash 1856 ndash valid PCN 1857 1858 1859 ndash do not issue 1700 onwards ndash controls have ended
4 Electric motorcycles that have registered to use the scheme and have been issued with a yearly permit Note this will be indicated on the HHCT nothing physical will be on display Marshals should check that the motorcycle is indeed an electric motorcycle by checking that tax disc quotes a tax class of lsquoElectric Vehiclersquo If the motorcycle cannot be identified as an electric vehicle issue a code 11g PCN after 5 mins observation
and make comprehensive notes
5 Motorcycle displaying valid WCC white disabled badge
6 Motorcycles with a valid residentsrsquo permit are entitled to park in any motorcycle bay city-wide Note residentsrsquo permits for motorcycles are lsquovirtualrsquo electronic permits Nothing physical will be on display
7 Vehicle (any) is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board
issued by a utility company as long as the vehicle is not affecting the flow of traffic and is parked in compliance with the boardrsquos conditions of use
8 Vehicles (any) used in connection with building operations or highway maintenance in or adjacent to street
where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation
street maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
9 Vehicles (any) being used for Police Fire Brigade or Ambulance purposes
10 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and
commercial refuse company vehicles
11 Domestic and office removal vehicles with special permission from Parking Services for as long as necessary whilst actively loadingunloading
12 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
37 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
13 WCC formal instruction to disregard
14 WCC CCTV car being used in pursuance of statutory powers or duties
15 Motorcycles with a valid Camden or RBKC residentsrsquo permit are entitled to park in WCC motorcycle bays in
respective boundary streets where reciprocal agreements apply Observations
1 Evidence of motorcycle loadingunloading observed in which case 20 minutes casual observation should be
given before PCN issue Does not apply to non-motorcycle vehicles which are not permitted to loadunload
from paid-for motorcycle bays
2 Evidence of delivering mail or postal packets etc by motorcycle couriers in which case 20 minutes should be allowed before issuing a PCN
3 Any Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
4 Evidence of picking upsetting down passengers and their luggage observed (any vehicle) A maximum of 2
minutes is allowed and the driver should remain with the vehicle Exception to this is if picking upsetting down involves a disabled or aged person where as long as necessary should be given
5 Give 5 minutes constant observation to any vehicle displaying a valid disabled badge to ascertain whether
picking upsetting down is occurring Issue instant PCN after this if none seen If activity observed allow as long as necessary
6 Vehicle (any) is displaying a valid and correctly completed HEB badge Keep under casual observation for
60 minutes before issuing a PCN
38 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Split-Use Bays PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 25 ldquoParked in a loading place or bay during restricted hours without loadingrdquo PCN Code 45 ldquoStopped in a taxi rankrdquo PCN Code 45w ldquoParked in a taxi rankrdquo
Enforcement by Marshal and CCTV (as appropriate for restriction type)
These bays are split-use so their use differs depending on the time of the day andor the day of the week Signage at each bay advises what use is permitted and when The bays are generally a combination of ndash
Pay-to-Park bays during stated hours of control
Taxi ranks during specified hours
Loading bays during specified hours
1 Enforcement during Pay-to-Park hours of control
Enforcement exemptions and observations during these times are as per a standard paid-for parking bay (see pages 31-34) 2 Enforcement during taxi rank hours of control
Enforcement exemptions and observations during these times are as per a standard taxi rank (see pages 70-71) All vehicles ndash do not issue a PCN during the first and last 3 minutes of taxi rank controls
3 Enforcement during loading bay hours of control
Enforcement exemptions and observations during these times are as per a standard on-street loading bay (see pages 57-58) All vehicles ndash do not issue a PCN during the first and last 3 minutes of loading bay controls
39 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Taxi-Only Pay-to-Park Bays PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 23 ldquoParked in a parking place or area not designated for that class of vehiclerdquo
Enforcement by Marshal
These bays are for hackney carriages only during hours of control Taxi Enforcement
Unless exemption below applies prior to issue give 5 mins constant observation and confirm on the Pay-to-Park system that no further payment by phone has been made If no payment shown after this period issue code 11 PCN
If payment expired by 3 mins or more issue code 05 PCN
Where taxis have paid by phone to park it is acceptable for them to move to another taxi Pay-to-Park bay within the same zone using the same payment but not to another zone (as tariffs vary) If the taxi is relying on a Pay-to-Park payment made in another zone a code 11 PCN should be issued
When confirming whether a taxi has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked Other Vehicle (non-taxi) Enforcement Unless exemption below applies during controlled hours instant code 23 PCN to any non-taxi vehicle parked within
the bay Vehicle to be authorised for relocation Relocation can occur from 30 minutes after the issue of the PCN Exemptions
1 Taxis ndash do not issue PCN during the first and last 3 mins of controlled hours
2 Taxis ndash a correctly scratched and displayed Parking Card is acceptable
3 Vehicle (any) is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
4 Taxi is displaying valid WCC white disabled badge
5 Vehicle (any) is displaying a valid Trades permit
6 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and commercial refuse company vehicles
40 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
7 Domestic and office removal vehicles with special permission from Parking Services for as long as necessary whilst actively loadingunloading
8 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
9 Vehicles being used for Fire Brigade Ambulance or Police purposes
10 If Taxi is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings)
issue Warning Notice unless taxi is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24 PCN
11 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
12 WCC formal instruction to disregard
13 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Evidence of private vehicle (any) loadingunloading observed in which case 20 mins casual observation
must be given before PCN issued For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place
Give 20 mins casual observation to commercial vehicles (any) even if no loading activity is seen Long
wheel-based vehicles that do not fit into one bay are still permitted to loadunload
Note Maximum time for loading in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private
2 Evidence of picking upsetting down passengers and their luggage observed (any vehicle) A maximum of 2
mins is allowed Driver should be with vehicle
3 Taxi is displaying valid blue badge and payment to park has expired by less than 63 mins
4 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
5 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
6 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing a PCN
7 Give 5 mins constant observation to vehicles (any) displaying a valid blue disabled badge to ascertain
whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
41 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Coach-Only Pay-to-Park Bays PCN Code 05c ldquoParked after the expiry of paid for time (buses only)rdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 23c ldquoParked in a parking place or area not designated for that class of vehicle (buses only)rdquo
Enforcement by Marshal
These bays are for coaches only 0800-midnight Coach defined as a vehicle containing more than 8 seats (ie 9) exclusive of the driver and are now classed as lsquobusesrsquo
1 Coach Enforcement
Prior to issue give 5 mins constant observation and confirm on the Pay-to-Park system that no payment by phone has been made If no payment shown after this period issue code 11 PCN
If payment has expired by 3 mins or more issue code 05c PCN
Parking Cards may be used as an alternative to Pay-to-Park If obscured or face down and details cannot be read issue instant code 11 PCN
Where coaches have paid by phone to park it is acceptable for them to move to another coach Pay-to-Park bay within the same zone using the same payment but not to another zone (as tariffs vary) If the coach is relying on a Pay-to-Park payment made in another zone a code 11 PCN should be issued
When confirming whether a vehicle has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked 2 Other Vehicle (non-coach) Enforcement During hours of control instant code 23c PCN to any non-coach vehicle parked within the bay unless exemption
below applies Vehicle to be authorised for relocation and can occur from 30 minutes after the issue of the PCN Exemptions
1 Coaches ndash do not issue a PCN during the first and last 3 mins of controlled hours
2 Vehicle (any) is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
3 Vehicle (any) is displaying a valid Trades permit
42 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
4 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and commercial refuse company vehicles
5 Domestic and office removal vehicles with special permission from Parking Services for as long as
necessary whilst actively loadingunloading
6 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
7 Vehicles being used for Fire Brigade Ambulance or Police purposes
8 If coach is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings)
issue Warning Notice unless vehicle is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24 PCN
9 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
10 WCC formal instruction to disregard
11 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Evidence of private vehicle (any) loadingunloading observed in which case 20 mins casual observation
must be given before PCN issued For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place
Give 20 mins casual observation to commercial vehicles (any) even if no loading activity is seen
Note Maximum time for loading in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private
2 Evidence of picking upsetting down passengers and their luggage observed (any vehicle) A maximum of 2
mins is allowed Driver should be with vehicle
3 Vehicle (any) displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
4 Royal Mail vehicles or couriers deliveringcollecting postal packets Give 20 mins casual observation
5 Give 5 mins constant observation to vehicles (any) displaying a valid disabled badge to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
6 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual
observation
43 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
Parking Bays
Market Tradersrsquo Bays PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 16q ldquoParked in a permit space or zone without clearly displaying a valid permit (market tradersrsquo bay)rdquo PCN Code 24q ldquoNot parked correctly within the markings of the bay or space (market tradersrsquo bay)rdquo
Enforcement by Marshal
During controlled hours the bays are for market traders only who display the appropriate permit Those displaying a permitURN must still then pay to park (Pay-to-Park or Parking Card) Payment is based on whole hours and not on minutes Marshals will need to check for payment at these bays and whether a valid permit is displayed A market trader permit must be displayed to validate use of the bay There are no exemptions for non-market traderrsquos vehicles loadingunloading or picking upsetting down 1 Vehicles clearly displaying a Market Tradersrsquo permit - Where a valid market trader permit is displayed but no payment is evident issue code 11 PCN Prior to issue give 5
mins constant observation and confirm that no payment by phone has been made Record location number where vehicle is parked in Notes field on HHCT Issue instant code 05 if a valid permit is displayed but where payment has expired by at least 3 mins
Issue instant code 16q PCN where an invalid obscured or expired Market Traderrsquos Permit is displayed regardless of
whether payment has been made Relocate only at specific request of WCC
If market trader vehicle is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings) issue Warning Notice unless vehicle is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24q PCN (regardless of
whether a payment has been made or whether a valid permitURN is displayed)
44 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
2 All Other Vehicles ndash Issue instant code 16q if vehicle parked with no permit (regardless of whether payment made) Relocate only at
specific request of Marshal or WCC Exemptions
1 All vehicles ndash do not issue for first and last 3 mins of controlled hours
2 Valid market tradersrsquo permit or a valid URN corresponding to the bays displayed and valid payment is
evident
3 Vehicles being used for Fire Brigade Ambulance or Police purposes
4 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
5 WCC formal instruction to disregard
6 Vehicle undertaking statutory utility work 7 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
8 If vehicle displaying an expired market tradersrsquo permit (and payment has been made) ndash
1-14 days ndash Warning Notice
15 days+ - Instant code 16q PCN
9 WCC CCTV car being used in pursuance of statutory powers or duties
45 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Car Club Permit Holders Only Bays ndash ldquoAt Any Timerdquo PCN Code 16e ldquoParked in a permit space or zone without clearly displaying a valid permit (car club bay)rdquo PCN Code 24e ldquoNot parked correctly within the markings of the bay or space (car club bay)rdquo
Enforcement by Marshal
Car Club vehicles must be collected from and re-parked in their own bay which bears the appropriate identifier number Each individual vehicle may not park in an alternative Car Club bay Elsewhere Car Club vehicles may park in paid-for bays if an appropriate payment to park is made Marshals will need to check that the vehicle is a Car Club vehicle registered for the bay in which the vehicle is parked This will be indicated in one of two ways -
1 Car Club registration will be indicated on the Pay-to-Park system 2 The Car Club operator will provide a badge which will be displayed in the windscreen
Whether or not a badge is displayed in the windscreen confirm on the Pay-to-Park system that the vehicle is registered as a Car Club vehicle at the bay in which it is parked Instant code 16e PCN if vehicle not registered at the Car Club bay andor if vehicle is registered at a different Car
Club bay Vehicle should be authorised for relocation Note no picking upsetting down or loadingunloading is allowed in Car Club bays Exemptions
1 Vehicle is registered as Car Club vehicle for the bay and displaying the appropriate Car Club badge
2 Notification has been received from Parking Services that permission has been given for another vehicle to
use the bay (eg for loading or substitute vehicle that is not Car Club vehicle)
3 Exempted vehicle is parked across dividing lines within a space provided for 2 or more vehicles
4 Vehicle being used for Fire Brigade Ambulance or Police purposes
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
6 WCC formal instruction to disregard
7 WCC CCTV car being used in pursuance of statutory powers or duties
46 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Electric Vehicle Charging Bays ndash ldquoAt Any Timerdquo PCN Code 14 ldquoParked in an electric vehiclesrsquo charging place during restricted hours without chargingrdquo PCN Code 231 ldquoParked in a parking place or area not designated for that class of vehicle (electric vehicles bay)rdquo PCN Code 301 ldquoParked for longer than permitted (electric vehicles bay)rdquo
Enforcement by Marshal
Only electric and plug-in hybrid vehicles may park in these bays (or electric-only motorcycles in electric motorcycle bays) Marshals can check the status of vehicle via the tax disc or the make and model type Electric and plug-in hybrid vehicles must be charging their batteries ndash the charging point light will be green when actively charging and
blue when the vehicle is fully charged 1 Electric or Plug-In Hybrid vehicles - Issue code 14 PCN if electric or plug-in hybrid vehicle is parked but not charging Electric or plug-in hybrid vehicles
are only allowed to stay for the max stay for the bay which is indicated on the time-plate This restriction only applies MonndashSat 0830-1830 Issue code 301 PCN if max stay exceeded during controlled hours 2 Non-Electric or Plug-In Hybrid vehicles - Unless exemption below applies issue code 231 if the vehicle is not electric or plug-in hybrid
Note electric motorcycle bays are for electric motorcycles only All other vehicles including electric cars to be issued with a code 23 PCN in an electric motorcycle bay
Exemptions
1 Electric or plug-in hybrid vehicle (or electric motorcycle in electric motorcycle bays) parking within max stay
for the bay and actively charging the battery
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 Domestic and office removal vehicles with special permission from Parking Services for as long as necessary whilst actively loadingunloading
4 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications
47 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
6 WCC formal instruction to disregard
7 WCC CCTV car being used in pursuance of statutory powers
Observations
1 If evidence of picking upsetting down passengers and their luggage is observed a maximum of 2 mins is
allowed Driver should be with vehicle
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
3 Commercial vehicles (including long wheel-based vehicles) ndash give 20 mins casual observation If vehicle
still in situ issue after this instant PCN
Private vehicles ndash if evidence of loadingunloading observed give 20 mins casual observation as above
For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place If no evidence of loading activity seen instant PCN and authorise for relocation to nearest paid-for parking place
4 If vehicle is displaying valid HEB badge then 60 minute casual observation should be given before PCN
issued
48 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Disabled Blue Badge Bays ndash ldquoAt Any Timerdquo
PCN Code 22 ldquoRe-parked in the same parking place or zone within one hour of leavingrdquo PCN Code 30 ldquoParked for longer than permittedrdquo PCN Code 40 ldquoParked in a designated disabled personrsquos parking place without displaying a valid disabled personrsquos badge in the prescribed mannerrdquo
Enforcement by Marshal
Instant code 40 PCN if no disabled badge on display Contravening vehicle should be relocated to nearest paid-for
parking place The above also applies to vehicles displaying an expired or obscuredillegible blue disabled badge Where vehicle is displaying an altered badge details should be reported to WCCrsquos fraud investigation contractor as soon as possible Valid badge holders exceeding maximum stay (4 hours Mon-Fri 0830-1830) issue PCN code 30 only
If valid badge holder returns within one hour during the controlled period indicated on the sign and re-parks issue code 22 PCN
Only use lsquoorsquo suffix for blue badge holders not white badge holders Exemptions
1 Displaying valid European blue badge WCC white badge RBKC purple badge City of London red badge Camden green badge or replacement disabled badge or any other valid disabled badge Note 4 hour max stay during controlled hours still applies to badge holders
2 Vehicle is displaying a valid white badge URN 3 If details of white disabled badge unreadable or obscured issue Warning Notice only if a HHCT check
confirms the badge as valid unless valid blue badge also on display
4 If white badge has expired issue Warning Notice only up to one month after expiry Normal code 40 PCN
thereafter unless valid blue badge also on display
5 Vehicle being used for Fire Brigade Ambulance or Police purposes
6 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
49 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
7 WCC formal instruction to disregard
8 WCC CCTV car being used in pursuance of statutory powers or duties
9 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
10 Domestic and office removal vehicles with special permission from Parking Services for as long as necessary whilst actively loadingunloading
Observations
1 Evidence of vehicle loadingunloading observed in which case 20 mins casual observation must be given
before PCN issued For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place Give 20 mins casual observation to commercial vehicles even if no loading activity is seen Long wheel-based vehicles that do not fit into one bay are still permitted to loadunload
2 If evidence of picking upsetting down passengers and their luggage observed allow for a maximum of 2
mins unless this involves a disabled or aged passenger in which case allow as long as necessary If no evidence seen issue an instant PCN and authorise for relocation to nearest paid-for parking place
3 Royal Mail vehicles or couriers deliveringcollecting postal packets Give 20 mins casual observation
50 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Dedicated Disabled Bays ndash ldquoAt Any Timerdquo PCN Code 165 ldquoParked in a permit space or zone without clearly displaying a valid permit (dedicated disabled bay)rdquo
Enforcement by Marshal
The signage at a dedicated disabled bay displays the disabled icon and states lsquoPermit holder D___ onlyrsquo The bay also has lsquopermit holders onlyrsquo marked on the road surface The bay is therefore for the sole use of the vehicle displaying the unique correspondingly numbered lsquoD____rsquo Westminster white disabled badge This restriction applies at all times Issue instant code 165 PCN to any other vehicle including those displaying a blue disabled badge or a white
disabled badge not valid for parking in the bay Contravening vehicle should be relocated to nearest paid-for parking place Note the TMOs give no exemption or concession for general loadingunloading or picking upsetting down
Exemptions
1 Vehicles being used for Fire Brigade Ambulance or Police purposes
2 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
3 WCC formal instruction to disregard
4 Vehicle is displaying the corresponding valid white badge URN
5 If the corresponding white badge has expired issue Warning Notice only up to one month after expiry with
code 165 PCN thereafter
6 If corresponding white badge is obscured or unreadable issue Warning Notice only if a HHCT check
confirms the badge as valid
7 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Royal Mail vehicles or couriers deliveringcollecting postal packets Give 20 minutes casual observation
51 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Hotel Bays ndash ldquoAt Any Timerdquo PCN Code 166 ldquoParked in a permit space or zone without clearly displaying a valid permit (hotel bay)rdquo
Enforcement by Marshal
Only vehicles displaying an appropriate permit that matches the bay signage are able to park in these bays Vehicles parked without an appropriate permit should be issued with a code 166 PCN Relocation upon request
There is no exemption for general loadingunloading or picking upsetting down within the TMOs
Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
3 WCC formal instruction to disregard
4 WCC CCTV car being used in pursuance of statutory powers or duties
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
Observations
1 All vehicles ndash 5 mins observation to enable the permit to be collected from the hotel and displayed
52 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Doctorsrsquo Parking Bays - During Controlled Hours of Bay
PCN Code 16d ldquoParked in a permit space or zone without clearly displaying a valid permit (doctorrsquos bay)rdquo
Enforcement by Marshal
Instant code 16d PCN Contravening vehicles should be relocated to the nearest paid-for parking space at the
request of the surgerypermit holder only no sooner than 30 mins after PCN issue Where an expired Doctorsrsquo Parking permit is displayed issue PCN only Relocate only at specific request of WCC Exemptions
1 Displaying valid doctorsrsquo permit corresponding to the bay number or a valid doctorsrsquo permit URN
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
4 WCC formal instruction to disregard
5 WCC CCTV car being used in pursuance of statutory powers or duties
53 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Ambulance Bays PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo PCN Code 02 ldquoParked or loadingunloading in a restricted street where waiting and loadingunloading restrictions are in forcerdquo
Enforcement by Marshal and CCTV
Instant PCN These informal bays merely exempt ambulances from the parking restrictions which are indicated by SYLsDYLs Enforcement against other vehicles can only be made under contravention codes for the regulations in force (ie code 01 or 02) Yellow lines regulations apply to all other vehicles and usual exemptions to the yellow line restrictions still apply as per pages 8-9 (private vehicles) and 12-13 (commercial vehicles) Outside controlled hours on SYLs controls not active therefore no enforcement Exemptions
1 All Ambulance types
2 London Fire Brigade vehicle displaying Identifier Board
3 Vehicle being used for Fire Brigade Ambulance or Police purposes
4 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
5 WCC formal instruction to disregard
6 WCC CCTV car being used in pursuance of statutory powers or duties
54 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Hospital Parking Bays - During Controlled Hours of Bay
PCN Code 16h ldquoParked in a permit space or zone without clearly displaying a valid permit (hospital bay)rdquo
Enforcement by Marshal
Instant PCN Contravening vehicles should be relocated to the nearest paid-for parking space at the request of WCC Exemptions
1 Displaying valid hospital permit corresponding to the bay number or displaying a valid permit URN
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
4 WCC formal instruction to disregard
5 WCC CCTV car being used in pursuance of statutory powers or duties
55 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Diplomatic Bays ndash ldquoAt Any Timerdquo
PCN Code 41 ldquoStopped in a parking place designated for diplomatic vehiclesrdquo
Enforcement by Marshal
Instant PCN Contravening vehicles should be relocated to the nearest paid-for parking space at the request of the embassy only Exemptions
1 Vehicle has diplomatic VRM
2 Notification has been received from Parking Services that permission has been given for another vehicle to
use the bay (eg for loading or substitute vehicle that does not have diplomatic VRM)
3 Exempted vehicle is parked across dividing lines within a space provided for 2 or more vehicles
4 Vehicle being used for Fire Brigade Ambulance or Police purposes
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
6 WCC formal instruction to disregard
7 WCC CCTV car being used in pursuance of statutory powers or duties
56 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Police Designated Bays PCN Code 42 ldquoParked in a parking place designated for police vehiclesrdquo
Enforcement by Marshal
Duty solicitors and markedunmarked police vehicles only may use these bays Therefore enforcement within these bays should ONLY take place at the request of the nearby police station
Upon request only instant code 42 PCN and relocate to nearest paid-for parking space
Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 WCC formal instruction to disregard
3 WCC CCTV car being used in pursuance of statutory powers or duties
57 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
On-Street Loading Bays (Parking Places) PCN Code 22 ldquoRe-parked in the same parking place or zone within one hour of leavingrdquo PCN Code 232 ldquoParked in a parking place or area not designated for that class of vehicle (goods vehicle loading bays)rdquo PCN Code 25 ldquoParked in a loading place or bay during restricted hours without loadingrdquo PCN Code 30 ldquoParked for longer than permittedrdquo
Enforcement by Marshal
WCC operate both general lsquoLoading Onlyrsquo and lsquoGoods Vehicle Onlyrsquo loading bays The bay may or may not operate a maximum stay If so this will be indicated on the timeplate Vehicles may not park in these bays within the hours stated on the timeplate (some apply at all times) without engaging in loadingunloading activity This must be within the maximum time permitted for this activity if stated on the sign Where restriction advised on the signage vehicles returning within one hour issue code 22 PCN If the bay is a lsquogoods vehicles onlyrsquo loading bay issue code 222 PCN
If vehicle is of a class contrary to that indicated on timeplate (eg lsquogoods vehicles onlyrsquo) issue code 232 PCN and
relocate to the nearest paid-for parking place at the request of WCC Vehicles not observed loadingunloading during controlled hours issue code 25 PCN If the bay is a lsquogoods vehicles onlyrsquo loading bay issue code 252 PCN
Vehicles exceeding max time stated on the timeplate issue code 30 PCN
Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
3 WCC formal instruction to disregard
4 WCC CCTV car being used in pursuance of statutory powers or duties
Observations General lsquoLoading Onlyrsquo bays
1 Private vehicles If loadingunloading is observed give 20 mins casual observation then additional 5 mins
constant If loadingunloading activity still observed repeat process up to the max stay If vehicle still in situ
58 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
at end of max stay driver should be moved onto SYLsDYLs to complete loadingunloading activity If vehicle remains in situ issue code 30 PCN for overstaying regardless of activity within the bay
Commercial Vehicles Give 20 mins casual observation then additional 5 mins constant If
loadingunloading activity still observed repeat process up to the max stay If vehicle still in situ at end of max stay driver should be moved onto SYLsDYLs to complete loadingunloading activity If vehicle remains in situ issue code 30 PCN for overstaying regardless of activity within the bay
lsquoGoods Vehicles Onlyrsquo bays
2 lsquoGoods vehiclersquo defined within TMO as being ldquoa motor vehicle constructed or adapted for use for the
carriage of goods or burden of any description and is not drawing a trailerrdquo Allow 20 mins casual observation for goods vehicles then additional 5 mins constant If loadingunloading activity still observed repeat process up to the max stay If vehicle still in situ at end of max stay driver should be moved onto SYLsDYLs to complete loadingunloading activity If vehicle remains in situ issue code 30 PCN for overstaying regardless of activity within the bay Private vehicles should receive instant code 232 at any
time and be relocated to nearest paid-for parking place at request of WCC
59 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS Liveried or unliveried commercial vehicles (ie vans HGVs lorries etc)
Off-Street Loading Bays (Premises Loading Facilities) PCN Code 61 ldquoA heavy commercial vehicle wholly or partially parked on a footway verge or land between two carriagewaysrdquo PCN Code 62 ldquoParked with one or more wheels on or over a footpath or any part of a road other than a carriagewayrdquo
Enforcement by Marshal and CCTV
Issue code 61 or 62 PCN as appropriate where the vehicle is blocking the whole of the footway preventing safe
passage along the footway by pedestrians If the vehicle is attended and preventing the free flow of traffic the driver should be asked to move the vehicle In the event that the driver refuses then a code 61 or 62 PCN should be issued as appropriate supported by full notes and
photograph 1830-1100 the next day
Allow as long as necessary for loadingunloading the vehicle Give one hour casual observation If no loadingunloading seen give 5 mins constant observation If loadingunloading observed repeat process Every attempt should be made to contact the driver during the constant observation period to determine if activity is taking place or vehicle could be moved If no activity seen and the driver cannot be found issue code 61 or 62 PCN as
appropriate 1100-1830
One hour is allowed for loadingunloading the vehicle The vehicle may not return within one hour Give one hour casual observation If no loadingunloading seen and vehicle unattended issue code 61 or 62 PCN as appropriate Exemptions
1 Driver present and loadingunloading taking place vehicle not blocking the whole of the footway or causing an obstruction in particular the aged pedestrians with pushchairs and disabled members of the public can safely pass
2 WCC formal instruction to disregard
60 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Electric Bus Stands ndash ldquoAt any timerdquo Code 16 ldquoParked in a permit space or zone without clearly displaying a valid permitrdquo Code 22 ldquoReparked in the same parking place or zone within 30 minutes after leavingrdquo Code 23 ldquoParked in a parking place or area not designated for that class of vehiclerdquo Code 30 ldquoParked for longer than permittedrdquo
Enforcement by Marshal
Only electric buses displaying a valid permit may park in these bays Any contravening vehicle should be relocated to nearest paid-for parking place Please note there is no requirement for an electric bus to be charging when parked in these bays Whilst being for electric buses only the bays have a max stay of 2 hours during the hours 900ndashmidnight only Issue instant Code 16 PCN if electric bus is parked without clearly displaying a valid permit Issue instant Code 22 PCN if the bus returns within 30 mins of leaving the bay
Issue instant Code 23 PCN if the bus is not electric-only or is any other vehicle type
Issue instant Code 30 PCN if electric bus exceeds the max stay between 900ndashmidnight only
Note the TMO does not allow general loadingunloading or picking upsetting down
Exemptions
1 Electric bus displaying valid permit
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 WCC formal instruction to disregard
61 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Footway Parking PCN Code 61 ldquoA heavy commercial vehicle wholly or partially parked on a footway verge or land between two carriagewaysrdquo PCN Code 62 ldquoParked with one or more wheels on or over a footpath or any part of a road other than a carriagewayrdquo
Enforcement by Marshal and CCTV
The footway regulation applies at any time Footway is defined as any part of an urban road over which the public
have right of access on foot and can include private land vehicle crossovers and pavement lights etc unless a physical barrier prevents access It does not include private roads The same enforcement applies to vehicle crossovers and pavement lights as it does to pavement parking Whilst footway is generally separated from the carriageway by a raised kerb bollards or barriers some new schemes in WCC comprise of flush surfaces where both the carriageway and footway are level and the kerb line is clearly defined by the use of rectangular paving stones of a different material to that of the carriageway and footway Where there is no footway (eg in Mews) enforcement should be as per restricted street regulations (see pages 8-18) and pedestrian areas should be enforced using code 01 or 02 PCN as appropriate (see pages 19-21)
Instant code 61 or 62 PCN regardless of street narrowness or vehicle type unless exemption below applies Check
back of vehicle to see if driver in attendance and for evidence of loading activity Full notes to be made by the CEO The appropriate PCN code suffix should be used when issuing a code 61 or 62 PCN
Marshals can and should remove the covers from vehicles to take enforcement action Full notes to be made and photographs taken Marshals should always attempt to move vehicles that are loadingunloading onto the carriageway so that the activity may continue Do not issue PCN by CCTV unless it is clear that any concession is being abused Exemptions
1 Notification has been received that special permission has been given by Parking Services or WCC Special Events for the vehicle to park on footway in areas where loadingunloading is prohibited
2 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
3 In the Whitehall Security Zone
4 Vehicles being used for Fire Brigade Ambulance or Police purposes
62 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
5 BOC Cryospeed vehicles delivering to hospitals and specified clinics
6 WCC formal instruction to disregard
7 Under the Greater London Council (General Powers) Act 1974 loadingunloading is permitted whilst parked on the footway only if both the following apply and the vehicle is not parked on the footway adjacent to
where a loading restriction is indicated on the carriageway - (i) The loading or unloading of the vehicle could not have been satisfactorily performed had the vehicle
not been so parked and
(ii) The vehicle was not unattended at any time whilst parked If this is the case as long as is necessary is permitted and Marshals should give 20 mins casual observation (40 mins for HGVs) then additional 5 mins constant observation If loadingunloading observed repeat process If no evidence of loadingunloading after 25 mins (45 mins for HGVs) a code 61 or 62 PCN may
be issued PCN may also be issued if vehicle left unattended at any time during the process
63 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Dropped Footways PCN Code 27 ldquoParked in a special enforcement area adjacent to a footway cycle track or verge lowered to meet the level of the carriagewayrdquo
Enforcement by Marshal
The definition of the contravention under section 86 of the TMA 2004 is as follows ndash (1) In a special enforcement area a vehicle must not be parked on the carriageway adjacent to a footway cycle track or verge where ndash
(a) The footway cycle track or verge has been lowered to meet the level of the carriageway for the purpose of ndash (i) Assisting pedestrians crossing the carriageway (ii) Assisting cyclists entering or leaving the carriageway or (iii) Assisting vehicles entering or leaving the carriageway across the footway cycle track or verge or
(b) The carriageway has for a purpose within Paragraph (a)(i) to (iii) been raised to meet the level of the footway cycle track or verge
However code 27 should only be enforced where the footway has been loweredraised for the purpose of assisting pedestrians crossing the road We will not enforce code 27 where the footway has been loweredraised to assist vehicles to enterleave the road (eg driveways) The dropped footway should therefore have a corresponding dropped footway on the opposite side of the road or a central pedestrian haven Code 27 should only be enforced on stretches of SYL outside of controlled hours (code 01 appropriate during controls) Code 27 should not be enforced on areas of DYLs (code 01 appropriate at all times) and cannot be enforced within designated bays No signage is required Where a dropped footway contravention is occurring instant code 27 PCN Full notes to be made
Exemptions
1 Notification has been received that special permission has been given by Parking Services or WCC Special Events for the vehicle to park
2 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
3 In the Whitehall Security Zone
4 Vehicles being used for Fire Brigade Ambulance or Police purposes
5 WCC formal instruction to disregard
6 Driver prevented from proceeding by circumstances beyond his control or when it is necessary for himher to
wait to avoid an accident
64 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
7 To enable the removal of any obstruction to traffic For as long as necessary but exemption applies only where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere
8 Visible signs of unavoidable breakdown or recovery service vehicle in attendance
9 Collection of waste by or on behalf of the WCC where the presence of the vehicle at the location is essential
and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere
10 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting the free flow of traffic and is parked in compliance with the boardrsquos conditions of use
11 Domestic and office removal vehicles with special permission from Parking Services for as long as
necessary whilst actively loadingunloading
12 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off street area
Observations
1 Evidence of picking upsetting down passengers and their luggage observed Sufficient time must be
allowed for this activity (for as long as necessary) Driver should be with vehicle 2 Evidence of private vehicle loadingunloading observed in which case 20 mins casual observation must be
given before PCN issued For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place Give 20 mins casual observation to commercial vehicles even if no loading activity is seen
Note observations above only apply where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere Maximum time for loading at a dropped footway is 20 mins regardless of whether vehicle is commercial or private
3 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing a PCN
4 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
5 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
65 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Suspended Bays Designated and Specialised Parking Bays (Residentsrsquo Paid-for Parking Shared-Use Car Club Disabled Doctorsrsquo Diplomatic Hospital Electric Motorcycle etc) PCN Code 21 ldquoParked wholly or partly in a suspended bay or spacerdquo
Enforcement by Marshal and CCTV
Instant code 21 PCN and relocate to nearest non-suspended paid-for parking space
Marshal needs to check sign relative to bay for days and times that suspension is in force Suspension reference number and the positionlocation of sign(s) to be recorded Also record location of vehicle relative to house numberbuilding name Includes Post Office Vehicles ndash no exemption applies In motorcycle bays locks to be cut only when absolutely necessary that the motorcycle be moved
Exemptions
1 Suspended residentsrsquo shared-use and paid-for parking bays - 0830-0930 if valid residentsrsquo permit for zone
(or interim permit or permit URN) displayed telephone permit holder on first morning of suspension to advise that they should move their vehicle If permit holder contacted give 20 mins before commencing enforcement action If there is no response issue Warning Notice only for first 2 days relocating to nearest available residentsrsquo bay space in zone if necessary PCN and relocate on day 3 if vehicle still parked in contravention
2 Emergency residentsrsquo bay suspensions ndash where 7 daysrsquo notice is not given follow steps in exemption 1 above and relocate vehicle but do not issue PCN
3 White badge holders in suspended residentsrsquo shared-use and paid-for parking bays ndash Warning Notice only
for first 2 days relocating to nearest available residentsrsquo bay or paid-for parking space if necessary PCN and relocate on day 3 if vehicle still parked in contravention
4 Domesticcommercial removal vehicles carrying out their duties provided the resident or company has booked the suspension for this purpose
5 Special events permit displayed
6 Vehicles being used for Fire Brigade Ambulance or Police purposes
7 WCC formal instruction to disregard
66 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
8 Emergency Car Club suspensions ndash relocate vehicle and do not issue PCN
9 Blue bagged PampD machine where bays temporarily converted for residentsrsquodiplomatdisabled use - notification by suspension contractors of blue bag removal should be passed onto Marshals and no enforcement action on day of blue bag removal If bay is temporarily converted for alternative use no enforcement action to be taken unless there is an accompanying TMO WCC will notify
Observations
1 If loading activity to a nearby site by those who have booked the suspension is observed (purpose of the
suspension is for access and loading purposes) give 20 mins casual observation period to a commercial vehicle If no loading observed on second observation give 5 mins constant observation before issuing PCN
67 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Pedestrian Crossings andor Restricted Area Marked by Zig-Zags PCN Code 99 ldquoStopped on a pedestrian crossing or crossing area marked by zig-zagsrdquo
Enforcement by Marshal and CCTV
Instant code 99 PCN and relocate to the nearest paid-for parking space
Note licensed Hackney Carriages are not permitted to stop on zig-zags to pick upset down passengers even on the
zig-zag area beyond the crossing Exemptions
1 Vehicles being used for Fire Brigade Ambulance or Police purposes
2 Bus is stopping at bus stop on zig-zag area beyond the crossing
3 London Fire Brigade vehicle displaying Identifier Board
4 Vehicle parked on the instruction of a uniformed Police officer
5 Vehicle is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use CCTV Operators check Permits system by searching the VRM to
confirm if the vehicle holds a valid PIB
6 Traffic Signals repair and maintenance crews actively engaged in works
7 Vehicle has stopped to clear an obstruction from the road
8 WCC formal instruction to disregard
68 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Restricted Area Outside Schools ndash ldquoSchool ndash Keep ndash Clearrdquo PCN Code 48 ldquoStopped in a restricted area outside a school a hospital or a fire police or ambulance station when prohibitedrdquo PCN Code 01 (Outside times of restricted area controls) ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
Instant PCN if parked within controlled times during term-time on zig-zag area with the words lsquoSchool-Keep-Clearrsquo and relocate to nearest paid-for parking space
Outside the controlled times the adjacent SYL or DYL restrictions apply (see pages 8-18) Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 WCC formal instruction to disregard
69 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Special Permission Outside SchoolsNurseriesAdventure Playgrounds PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
The permission applies only on SYLs or DYLs during term-time and for the period before and after schoolnursery start and finish time PCN can be issued if vehicle parked for longer than 10 mins or if concession being abused (eg vehicle causing an obstruction such as blocking a driveway or picking upsetting down activity blatantly not taking place) Full notes to be made confirming obstructionabuse Exemptions
1 WCC formal instruction to disregard Observation
1 Give 10 mins observation if vehicle is parked close to schoolnurseryadventure playground displaying that
institutionrsquos concession card without causing an obstruction or if evidence of parentcarer picking upsetting down child is observed
70 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Taxi Ranks PCN Code 45 ldquoStopped on a taxi rankrdquo PCN Code 45w ldquoParked on a taxi rankrdquo
Enforcement by Marshal and CCTV
These ranks are areas of carriageway reserved for use by taxis waiting to pick up passengers and are protected for use by taxis only by virtue of a TMO The rankrsquos signage displays either a lsquono stoppingrsquo or lsquono waitingrsquo roundel dependent on the restriction of the rank in question Observation and enforcement may differ dependent upon whether a particular rank is subject to a lsquono stoppingrsquo or a lsquono waitingrsquo restriction ndash loadingunloading and picking upsetting down by other vehicles (non-taxis) is only permitted in lsquono waitingrsquo ranks Marshal needs to check sign relative to bay for days and times when the bay is for taxis only and whether the bayrsquos restriction is lsquono stoppingrsquo or lsquono waitingrsquo Instant code 45 PCN during controlled hours for lsquono stoppingrsquo ranks unless exemption applies Relocate to nearest
paid-for parking space upon request only Instant code 45w PCN during controlled hours for lsquono waitingrsquo ranks unless exemption applies Relocate to nearest
paid-for parking space upon request only Note Marshals have no power of enforcement against a taxi left unattended in a taxi rank Exemptions For both lsquono stoppingrsquo and lsquono waitingrsquo ranks
1 Metropolitan Police-registered Hackney carriage taxis during the permitted times
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
4 WCC formal instruction to disregard
5 WCC CCTV car being used in pursuance of statutory powers or duties
6 Vehicle belonging to the operator of a taxi driversrsquo shelter adjacent to the rank displaying a valid
dispensation during the shelterrsquos hours of operation
71 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
Observations
For both lsquono stoppingrsquo and lsquono waitingrsquo ranks
1 If vehicle is displaying valid HEB badge then 60 minute casual observation should be given before PCN issued
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation For lsquono waitingrsquo ranks only
3 If evidence of picking upsetting down passengers and their luggage is observed for as long as necessary
Driver should be with vehicle
4 Commercial vehicles (including long wheel-based vehicles) ndash give 20 mins casual observation If vehicle
still in situ after this issue instant PCN
Private vehicles ndash if evidence of loadingunloading observed give 20 mins casual observation as above
For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place If no evidence of loading activity seen instant PCN
72 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Restricted Bus StopsStands PCN Code 47 ldquoStopped on a restricted bus stop or standrdquo
Enforcement by Marshal and CCTV
Bus Stop should be signed lsquoclearway - no stopping at any time except buses or except local buses or permit holders onlyrsquo Bus StopStand should be marked with a cage and have a thick yellow line (bus stop clearway) or DYLs with two kerb markings No parking is permitted on bus stop clearways within the hours shown on the timeplate (which may be lsquoat any timersquo) Issue instant code 47 PCN and relocate to nearest paid-for parking space upon request
Bus stops with white cages and yellow lines running through them are only controlled by the yellow line restrictions and any loading restrictions (see pages 8-18) Exemptions
1 London Transport Buses
2 Vehicles being used for Fire Brigade Ambulance or Police purposes 3 London Transport breakdown and recovery vehicles attending breakdown
4 Cleansing and refuse vehicles undertaking statutory duties
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
6 WCC formal instruction to disregard
Observations
1 Give 2 mins observation to licensed Hackney Carriages to ascertain whether picking upsetting down andor loadingunloading passenger luggage is occurring If so give as long as necessary
2 Royal Mail vehicles collecting postal packets Give 20 mins casual observation
73 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
London Cycle Hire Scheme Bays ndash ldquoAt Any Timerdquo
PCN Code 43 ldquoParked on a cycle docking station parking placerdquo PCN Code 61 ldquoA heavy commercial vehicle wholly or partly parked on a footway verge or land between two carriagewaysrdquo PCN Code 62 ldquoParked with one or more wheels on or over a footpath or any part of a road other than a carriagewayrdquo
Enforcement by Marshal
Should Marshals observe a motor vehicle encroaching fully signed and operational London Cycle Hire Scheme bays the following action should be taken unless exemption applies If the bay is on-street instant code 43 PCN
If the bay is on the footway an instant code 61 or 62 PCN (as appropriate)
Note that vehicles are not permitted to encroach the bays to pick upset down or to loadunload
Exemptions
1 Vehicle being used for Fire Brigade Ambulance and Police purposes
2 Vehicle being used in connection with the maintenance improvement or reconstruction of any length of road
that incorporates the bay
3 Vehicle being used solely for the maintenance or operation of the London Cycle Hire Scheme
74 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MISUSE OF BAYS
Selling Goods from a Parking Place All parking places - within CPZ hours ONLY PCN Code 18 ldquoUsing a vehicle in a parking place in connection with the sale or offering or exposing for sale of goods when prohibitedrdquo
Enforcement by Marshal and CCTV
Offering or exposing goods for sale from within a parking place is not permitted Where this is taking place the driver should be asked to move the vehicle and informed that selling goods in parking places is not permitted If the vehicle remains parked and the activity continues issue code 18 PCN
When unable to issue a PCN because the vehicle has moved on the vehicle registration mark should be reported to the Licensing dept and a statement provided regarding the activities witnessed A likely example is ice cream vans in paid-for parking bays This restriction does not apply to vehicles displaying lsquofor
salersquo signs in the windscreen or to sign-written vehicles Exemption
1 WCC formal instruction to disregard
75 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MISUSE OF BAYS
Not Parked Correctly within the BaySpace All parking places PCN Code 24 ldquoNot parked correctly within the markings of the bay or spacerdquo
Enforcement by Marshal
Vehicles may not park outside the markings of any bay during controlled hours A Warning Notice only should be issued unless the vehicle is-
1 Causing a hazard to other road users 2 Affecting traffic flow or 3 Preventing the use of adjacent spaces
If anyall of 1-3 above are occurring issue instant code 24 PCN with appropriate suffix
Exemptions
1 Vehicle has parked across the dividing lines between a residentsrsquo bay and a paid-for parking bay (P2PPampD)
and has made payment or is displaying a valid payment
2 All vehicle wheels are within the bay markings or touching the bay markings
3 Vehicle appears to have been moved into new position without driverrsquos consent
4 Vehicle protruding onto uncontrolled SYL or other uncontrolled area Note that footway is always controlled
5 Vehicle being used for Fire Brigade Ambulance or Police purposes 6 WCC formal instruction to disregard
7 WCC CCTV car being used in pursuance of statutory powers or duties 8 Other exemption applies ndash see specific bay section
76 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
Emergency Services Vehicles - Fire BrigadeAmbulancePolice All marked Emergency Services vehicles including motorcycles and including private blue light ambulances All locations
Vehicle Type Descriptions ndash
Police - Marked vehicles commonly have lsquopolicersquo written on all sides cross hatchings at the rear in high visibility
colours and flashing lights fixed to the roof of the vehicle They also frequently have stripes on their sides Fire appliance - A vehicle equipped for fire fighting usually a large fire tender carrying an on-board pump to power
fire hoses to shoot water or chemical solutions at high pressure Emergency Ambulance - These are emergency vehicles with patient treatment facilities on board staffed by
paramedics who treat patients on arrival before transfer to hospital for further treatment They are tall vehicles with sufficient space at the rear to carry the injured on trolleys while medication is administered Emergency Ambulances are equipped with a wide range of emergency care equipment and a variety of drugs for medical and traumatic emergencies Private Blue Light Ambulance - These are NHS-contracted patient-transport services that ferry patients tofrom
hospital for routine visits They are unlikely to carry patient treatment facilities on board although some are adapted for this purpose Commonly they are essentially private cars painted in Ambulance and NHS colours
Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes 2 Unmarked Police car displaying log-book on dashboard
Note there are a number of agreed locations with the Metropolitan Police where the above exemptions do not apply and instant PCNs should be issued if Police vehicles are parked in contravention
3 Unmarked Fire Brigade vehicles displaying identifier badge
4 WCC formal instruction to disregard
77 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
Patient-Carrying Ambulances Non-emergency Ambulance vehicle displaying Ambulance Service notice (liveried or non-liveried) Dial a Ride WCC Social Services transport
Yellow Lines with or without loading restrictions and Parking Places
Enforcement by Marshal and CCTV
Observations
1 20 mins observation to be given on SYLsDYLs areas of loading restrictions and in parking places If no
evidence of picking upsetting down patients issue PCN after 20 mins Full notes to be made if no observation given (eg if concession being abused)
78 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
NHS Blood and Transplant Delivery Service Vehicles Various locations where PIB exemption applies
The NHS Blood and Transplant Delivery Service regularly deliver to and from Westminster hospitals and clinics Drivers are to be allowed to deliver for as long as necessary (PIB exemptions to apply) to all delivery points below The vehicles are liveried and have the NHS logo on each side This applies
Great Ormond St Hospital - Great Ormond St amp Lambs Conduit St
HCA Labs - Weymouth Street
King Edwards Hospital - Beaumont Street
London Clinic - Devonshire Place
London Clinic ndash Harley Street
St Marys Hospital - Winsland Street and South Wharf Road
University College Hospital - Whitfield Street
West End Donor Centre - Margaret Street Vehicles are permitted to park on
Paid-for parking bays
Residentsrsquo bays
SYLs and DYLs but the vehicle must not be parked in such a manner as to cause obstruction and where possible avoid parking where loading restrictions are in force
If a PCN is issued clear notes must be made and photos taken to validate the issue Any abuse of the exemption must be reported immediately to Parking Services
79 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
London Transport Buses PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal
Issue instant PCN if bus parked on SYL or DYL unless on authorised bus stand Full notes to be made by Marshal Exemptions
1 Visible signs of unavoidable London Transport Bus breakdown or if recovery service vehicle in attendance
2 WCC formal instruction to disregard
80 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
Sightseeing Tour Buses PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal
Issue instant PCN unless on permit holder only stand and displaying valid permit for that stand Full notes to be made by the Marshal
Exemptions
1 Visible signs of unavoidable Sightseeing Tour Bus breakdown or if recovery service vehicle in attendance
2 WCC formal instruction to disregard
81 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE CANNOT BE MOVED
Vehicle Breakdowns All locations
Enforcement by Marshal and CCTV as appropriate
lsquoBreakdownrsquo constitutes a sudden mechanical loss of ability for the vehicle to function efficiently which is beyond the reasonable control of the motorist It does not include problems incurred as a result of poor maintenance (eg running out of petrol) or neglect (eg leaving the lights on)
Marshals should follow protocols within this document as per bayuse type Issue instant PCN (as appropriate) and make full notes when
A note is left in vehicle stating broken down andor
Vehicle is unattended Exemptions
1 Recovery service vehicle (AARAC etc) actively attending a vehicle breakdown
2 WCC formal instruction to disregard Observations
1 A vehicle parkedstopped in contravention which is attended and where there are obvious signs of
breakdown such as
Large oilfluid leak
Steamsmoke
Driver can show mechanical fault
Damage following crash at location Give 30 mins casual observation to allow for a recovery service vehicle (AARAC etc) to attend When driver in attendance do not issue PCN If no recovery vehicle has arrived after 30 mins issue PCN as per bay typeuse explain how to challenge advising motorist they should provide evidence of breakdown
82 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE CANNOT BE MOVED
Vehicles Involved In Accidents and Abandoned Vehicles All locations
Enforcement by Marshal
Accidents
If vehicle has clearly been involved in a road traffic accident but no emergency services are in attendance and no driver is present then the Abandoned Vehicles Removal Service (AVRS) should be notified If emergency services are already in attendance then no Marshal action is required Abandoned Vehicles
An abandoned vehicle can be defined as
Vehicle with no road tax disc or a road tax disc that has expired by over one month and
Vehicle left on any land in the open air in such circumstances or for such a period that it may be reasonably assumed to be abandoned or if the vehicle had been brought to the piece of land for the purpose of abandonment
Marshal should issue a PCN on the first day a vehicle is seen parked in contravention (as appropriate) and believed to be abandoned The AVRS should be notified On the following day a second PCN should be issued A lsquoSuspected Abandoned Vehiclersquo notice should be placed on the vehicle Full details should be passed to the AVRS as below The AVRS will require the following information
Make and model
Colour
Registration number
Exact location eg outsideopposite number
General condition of vehicle Marshals are also expected to report suspected abandoned vehicles where they are not parked in contravention Vehicles without VRMs should be reported immediately
83 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
WARNING NOTICES AND RELOCATIONS
Warning Notices
Warning Notices will only be issued in specific circumstances for certain contraventions as outlined below When issuing a Warning Notice Marshals must -
Tear off the payment slip at the bottom of the template
Place the Warning Notice in a yellow Warning Notice envelope rather than a blue PCN envelope before fixing to the vehicle
Circumstances When Warning Notices to be Issued
Marshals will mainly be required to issue Warning Notices in the following circumstances for the following contraventions Note for a vehicle to be relocated a Marshal must issue both a Warning Notice and a code 00 PCN otherwise it will not show on the system and relocation details will not transfer to TRACE The code 00 PCN must not be placed on the vehicle
16y ldquoParked in a permit space or zone without clearly displaying a valid permit (obscuredillegible permit)rdquo
In dedicated white badge bays Warning Notice rather than PCN where badge that corresponds to the dedicated bay is obscuredillegible if a HHCT check confirms the badge as valid
16z ldquoParked in a permit space or zone without clearly displaying a valid permit (out of date permit)rdquo
In dedicated white badge bays Warning Notice rather than PCN where expired badge that corresponds to the dedicated bay has expired for up to 1 month Normal PCN thereafter
19y ldquoParked in a residentsrsquo or shared-use parking place or zone either displaying an invalid permit or
voucher or PampD ticket or after the expiry of paid for time (obscuredillegible permit)rdquo Warning Notice rather than PCN for obscuredillegible residents permit or white badge if a HHCT check confirms the permitbadge as valid
19z ldquoParked in a residentsrsquo or shared-use parking place or zone either displaying an invalid permit or
voucher or PampD ticket or after the expiry of paid for time (out of date permit)rdquo Warning Notice rather than PCN for expired annual resident permit where permit expired by 1-14 days or for expired white badge where badge expired up to 1 month Normal PCN thereafter
21r ldquoParked wholly or partly in a suspended bay or space (residentsrsquo bay)rdquo
Warning Notice and relocation rather than PCN for residents permit or white badge for the first 2 days Normal PCN on day 3 Both Warning Notice and code 00 to be issued for relocation
84 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
24rsu ldquoNot parked correctly within the markings of the bay or space (residentsrsquo bayshared-use bayelectronic paymentrdquo)
Warning Notice rather than PCN unless vehicle is preventing another vehicle from using an adjacent space or is causing an obstruction ie is a hazard to or is affecting traffic flow
40y ldquoParked in a designated disabled personrsquos parking place without displaying a valid disabled personrsquos
badge in the prescribed manner (obscuredillegible permit)rdquo
In blue badge bays Warning Notice rather than PCN for obscuredillegible white badge if a HHCT check confirms the badge as valid
40z ldquoParked in a designated disabled personrsquos parking place without displaying a valid disabled personrsquos
badge in the prescribed manner (out of date permit)rdquo In blue badge bays Warning Notice rather than PCN for expired white badge where badge expired up to 1 month Normal PCN thereafter
Marshals should issue one Warning Notice per day where above applies Code 00 relocations may also still be necessary in other circumstances Further ad hoc Warning Notice issue may be required for the introduction of new schemescontrolsenforcement as and when required Enforcement provider to be instructed when this applies Note 24u 40y amp 40z are not genuine codesuffix combinations as per London Councilsrsquo current list but have been
used by WCC for the purpose of Warning Notices only to enable us to convey to the motorist the error they have made These codes must not be used for PCNs
The Warning Notice makes it clear to the recipient that no payment is required but inevitably some motorists will still be confused and may question a Marshal or call the Contact Centre If so the motorist should be assured that no payment or further action on their behalf is required
85 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
WARNING NOTICES AND RELOCATIONS
Relocations
Since 2008 rather than clamping andor removing vehicles parked in contravention we have only relocated contravening vehicles to near-by paid-for bays (contravention dependent) Below outlines the protocols for relocating contravening vehicles following the issue of a PCN These protocols do not apply to situations where we are required to relocate vehicles that are not committing parking contraventions such as on the demands of the Police for the reasons of security Relocation Policy
Relocation should only generally occur in conjunction with the following contravention codes 16 21 23 40 41 42 45 47 48 amp 99
A common sense approach should be taken and all relocation activity should be proportionate (eg relocation may not be appropriate from an otherwise empty rank of bays)
Disabled badge holders should only be relocated if absolutely necessary
Aligned to the above relocation should only be considered in the following circumstances ndash o Where a vehicle is denying a specialist permit holder a space in a specialist bay (PCN codes 16 23 or
40) o Where a vehicle is denying a vehicle a space in a non-permit designated bay (PCN codes 23 41 42
45 or 47) o Where a vehicle is parked on zig-zags (codes 48 or 99) o Where a vehicle is parked in a suspended bay when the suspension is active (code 21) o Where an external request to relocate has been received from the Police from a Utility company
attending emergency works or from WCC Special Events
The table below shows the contraventions where we would consider relocation to be appropriate and the time constraints (if any) that the TMA 2004 places upon vehicle removal
PCN
CODE BASIC SUMMARY OF CONTRAVENTION
TIME CONSTRAINT
16 In permit space with no permit After 30 mins
21 Suspension Instant
23 Vehicle not designated for that parking place After 30 mins
40 Disabled bay Instant
41 Diplomats bay Instant
42 Police bay Instant
45 Taxi rank Instant
47 Bus stop Instant
48 Restricted area outside school Instant
99 Pedestrian crossingzig-zags Instant
any External requests to remove (eg Police special events emergency utility works etc)
Instant
Relocations should only take place when requests are made via the control room The control room must complete a full record of all relocation requests Once the request has come through from the control room the Marshal can then authorise for relocation and the crew proceed to relocate When relocating vehicles will be relocated to a paid-for bay as near to the original location as possible Only residentsrsquo permit holders should be moved to other residentsrsquo bays Other vehicles should only be relocated to residentsrsquo bays or onto yellow lines as an absolute last resort
86 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
A vehicle that has been relocated should not be issued with a further PCN at its new location for the rest of that day If the vehicle remains parked in contravention at its new location when controls recommence the following day a new PCN may then be issued Driver returns
If the driver or the person appearing to be in charge of the vehicle returns before the vehicle has all its wheels on the truck the vehicle should be released but any PCN remains payable Even if the vehicle is on the truck we should still look to release wherever practicable Unmoved vehicles post-relocation
Vehicles are to be left in situ at the new location unless it is necessary to relocate them again due to a suspension or Police request If the vehicle has not moved from the position it has been relocated to a PCN can be issued from the beginning of controlled hours the next day If the vehicle remains parked after this the AVRS procedure should be followed (see page 82)
The above protocols do not affect abandoned vehicles which can still be removed once the required notifications have been given and statutory time limits have been followed Non-contravention relocations
We will continue to receive external requests to removerelocate in certain circumstances such as from the Police for security reasons emergency utility company works WCC Special Events etc The process for necessary relocations where a contravention is not occurring remains the same but in these instances a dummy code 00 PCN will need to be created Relocation may be required without PCN issue when a code 21r Warning Notice is issued (see page 83)Note for a vehicle to be relocated in these circumstances a Marshal must issue both a Warning Notice and a code 00 PCN otherwise it will not show on the system and relocation details will not transfer to TRACE The code 00 PCN must not
be placed on the vehicle
SECTION 3 ndash MOVING TRAFFIC
87 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Camera Enforcement of Moving Traffic Contraventions
The KMECOP for enforcing parking contraventions by CCTV is outlined throughout Section 2 of this document
Directional signs on the carriageway only apply once the sign has been passed The direction is only active in the area behind the sign These are all lsquopositiversquo instruction signs Enforce showing the sign in the footage and the vehicle passing it However it is not necessary for the footage to show the front of the sign
SECTION 3 ndash MOVING TRAFFIC
88 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Box Junctions PCN Code 31 ldquoEntering and stopping in a box junction when prohibitedrdquo
Enforcement by CCTV
Instant code 31 PCN
Evidence must show vehicle approaching entering stopping and leaving the box junction The intention is to penalise motorists for entering the box junction when the exit is not clear and having to stop in the junction as a consequence of this action Preferably the footage should show the vehicle entering the junction or at least show the vehicle moving before stopping behind another stopped vehicle at the blocked exit Footage merely showing a vehicle stopped in a box junction is not considered evidence that the contravention has taken place Exemptions
1 Vehicle may be delayed by oncoming traffic waiting to turn right in which case do not issue
2 Vehicle forced to stop in the junction due to the braking of traffic ahead although the exit was clear at the
time the vehicle entered the box junction
3 Vehicles being used for Fire Brigade Ambulance or Police purposes
SECTION 3 ndash MOVING TRAFFIC
89 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Directional Instructions PCN Code 32 ldquoFailing to drive in the direction shown by the arrow on a blue signrdquo
Enforcement by CCTV
Instant code 32 PCN The appropriate PCN code suffix must be used when issuing a code 32 PCN
Turn left or right signs
Usually found on traffic islands and junctions these are intended to instruct traffic to proceed in the direction indicated by the arrow to prevent entering the path of oncoming traffic These signs are listed under the TSRGD 2002 as diagram 609 Proceed in the direction indicated by the arrow signs
These signs listed under the TSRGD 2002 as diagram 606 Vehicular traffic must proceed in the direction indicated by the arrow only apply to the junctions where they are sited The signs only instruct vehicles not to turn at that junction and to proceed in the direction indicated and do not apply anywhere in the street other than the junction Vehicles may be ticketed for turning at the junction where prohibited but not for performing U-turns within Piccadilly One-way traffic signs
This is the rectangular sign (TSRGD 2002 diagram 652) Contraventions include driving and reversing against the direction indicated
Evidence must show vehicle approaching and passing sign and driving in the wrong direction Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
SECTION 3 ndash MOVING TRAFFIC
90 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Route Restricting Certain Vehicles PCN Code 33 ldquoUsing a route restricted to certain vehiclesrdquo
Enforcement by CCTV
Instant code 33 PCN The appropriate PCN code suffix must be used when issuing a code 33 PCN
Evidence must show vehicle approaching and passing sign without complying with instruction Exemptions
1 Vehicles indicated on sign
2 Vehicle involved in moving an obstruction
3 Vehicle parked on the instruction of a uniformed Police officer
4 Vehicles used in connection with building operations or highway maintenance for work on the restricted route where the presence of the vehicle on the restricted route is essential This includes building
demolition and excavation street maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
5 Local Authority refuse collection vehicles when collecting refuse
6 Roadsweepers when sweeping roads
7 Royal Mail vehicles when delivering or collecting mail
8 Vehicle being used for Fire Brigade Ambulance or Police purposes
9 WCC formal instruction to disregard Oxford Street
Buses taxis and cycles restriction applies from Orchard Street (West) through to Rathbone Place (East) Monday to Saturday 0700ndash1900 Footage must show vehicles at the time they drive past the restriction sign and enter the restricted area PCNs may not be issued unless the vehicle is seen passing the sign
SECTION 3 ndash MOVING TRAFFIC
91 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Prohibited Turns PCN Code 50 ldquoPerforming a prohibited turnrdquo
Enforcement by CCTV
Instant code 50 PCN The appropriate PCN code suffix must be used when issuing a code 50 PCN
Evidence must show vehicle approaching and passing sign and making prohibited turn Note that a 3-point turn can still be defined as a lsquou-turnrsquo Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
SECTION 3 ndash MOVING TRAFFIC
92 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
No Entry PCN Code 51 ldquoFailing to comply with a no entry signrdquo
Enforcement by CCTV
Instant code 51 PCN
Evidence must show vehicle approaching and passing sign without complying with instruction Contravention includes reversing past the sign Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
SECTION 3 ndash MOVING TRAFFIC
93 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Prohibition on Certain Vehicle Types
PCN Code 52 ldquoFailing to comply with a prohibition on certain types of vehiclerdquo
Enforcement by CCTV
Instant code 52 PCN The appropriate PCN code suffix must be used when issuing a code 52 PCN
Evidence must show vehicle approaching and passing sign without complying with instruction Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes 2 WCC formal instruction to disregard
SECTION 3 ndash MOVING TRAFFIC
94 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
75 Tonnes Goods Vehicle Weight Restriction
PCN Code 52g ldquoFailing to comply with a prohibition on certain types of vehicle (goods vehicles exceeding max gross weight indicated)rdquo
Enforcement by CCTV
Instant code 52g PCN The appropriate code 52g PCN codesuffix must be used when issuing a weight restriction
PCN The restriction is for a goods vehicle the maximum gross weight of which exceeds 75 tonnes to proceed past the sign Evidence must show vehicle approaching and passing sign without complying with instruction Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 Vehicles being used for the purposes of exercising any statutory power or duty or performing any statutory
duty therein
3 Vehicle being used for the purposes of gaining access to or leaving any land or premises fronting upon or accessible only from that street
4 Vehicle being used for the removal of any obstruction to traffic in that street the maintenance improvement reconstruction cleaning or lighting of that street the laying erection alteration or repair in or adjacent to that street of any sewer or of any main pipe or apparatus for the supply of gas water or electricity or of any telecommunication system or the placing maintenance or removal of any traffic sign in that street if the vehicle cannot conveniently and lawfully be used for that purpose in any other street
5 WCC formal instruction to disregard
SECTION 3 ndash MOVING TRAFFIC
95 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Pedestrian Zones
PCN Code 53 ldquoFailing to comply with a restriction on vehicles entering a pedestrian zonerdquo
Enforcement by CCTV
Instant code 53 PCN
Evidence must show vehicle approaching and passing sign without complying with instruction Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes 2 WCC formal instruction to disregard
SECTION 4 ndash CHANGES TO PREVIOUS VERSION V18
96 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
WHOLE DOCUMENT
Title of document amended to lsquoKerbside Management amp Enforcement Code of Practice (and abbreviated to KMECOP)
References to Pay by Phone system amended to Pay-to-Park (and abbreviated to P2P)
References to CEOs replaced by Marshals
SECTION 1 - INTRODUCTION
Deletion of reference to Marshal COP as this has now been incorporated into the Operational Manual in para 36
Clarification of the role of the Marshal in para 61
SECTION 2 ndash PARKING
Parking Bays
Paid-For Motorcycle Bays
Addition of exemption 15 re Camden amp RBKC resident permit holders
Warning Notices and Relocations
Relocations
Enhancement of Relocation Policy section
8 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Private Vehicles Private cars estate vehicles non-liveried solo motorcycles
Waiting Restrictions Apply Loading Restrictions Do Not Apply PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
Instant code 01 PCN unless exemption below applies
Exemptions
1 Any vehicle - do not issue for the first and last 3 mins of controlled hours on SYLs 2 Notification has been received from Parking Services that special permission has been given to loadunload
for as long as necessary at a particular location
3 Vehicle is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use CCTV Operators check Permits system by searching the VRM to
confirm whether the vehicle holds a valid PIB
4 Vehicle is identified as having a valid WCC-issued SYLDYL dispensation
5 Vehicle is in the Whitehall Security Zone
6 Domestic and office removal vehicles for as long as necessary whilst actively loading unloading
7 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
8 Gate or barrier to premises which the vehicle needs access to is being opened or closed and there is no
other practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off-street area
9 Visible signs of unavoidable vehicle breakdown or if a recovery service vehicle in attendance
10 Vehicle being used for Fire Brigade Ambulance or Police purposes
9 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
11 London Fire Brigade Vehicle displaying Identifier Board
12 The main funeral or wedding vehicle as well as 2 other family vehicles in the funeral or wedding cortege All other vehicles must park legally
13 WCC formal instruction to disregard
Observations
1 There is evidence of loadingunloading bulky or heavy items For private loading activity the goods must be
too heavy or bulky to be carried from a legal parking place Take logging then give a minimum of 20 mins casual observation 0830-1100 - If loading still taking place after 20 mins give further 20 mins casual observation If no
loading observed after 20 mins give 5 mins constant observation before issuing PCN if loading is not observed during this period If loading is seen repeat procedure 1100-1830 - If vehicle still in situ after 20 mins issue PCN Multi-drops that may take longer than 20 mins
are permitted as long as the vehicle is moved in the process A fresh 20 minute casual observation should be given if vehicle moved
Note the TMO allows continuous loading activity for as long as necessary before 1100 but 20 mins max from 1100 to 1830
2 Evidence of picking upsetting down passengers and their luggage observed Sufficient time must be
allowed for this activity (for as long as necessary) Driver should be with vehicle
3 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
4 Vehicle is displaying an exemption board which allows vehicles to wait for 10 mins outside a named hotel
as agreed by WCC while picking upsetting down passengers
5 Give 5 mins constant observation to vehicles displaying a valid disabled badge to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
6 Vehicles displaying a valid residentsrsquo permit for the same zone (or interim permit or URN) to be given 5 mins
constant observation on a SYL If no loadingunloading activity observed after this time PCN should be issued If concession blatantly being abused PCN can be issued without 5 mins observation but full notes must be made
7 Vehicle displaying hospital car service identifier whilst parked in close proximity to hospitalclinic give 20
mins casual observation to allow for picking upsetting down passenger(s) andor patient(s) If no activity seen after 20 mins issue instant PCN Record hospitalclinic name
10 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Private Vehicles Private cars estate vehicles non-liveried solo motorcycles
LoadingUnloading Outside of CPZ hours - Night-Time Enforcement Waiting Restrictions may apply Loading Restrictions Do Not Apply PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
SYLs ndash All vehicles
SYLs not active therefore no enforcement unless timeplate extends hours in which case enforcement is identical to DYLs below for the duration of the extended period However no PCNs to be issued for the first and last 3 mins of extended period DYLs ndash1830-0830
Where there is evidence of loadingunloading bulky or heavy items take logging then give 20 mins casual observation If loading still taking place after 20 mins give further 20 mins casual observation If no loading observed after 20 mins give 5 mins constant observation and if loading still not observed during this period issue code 01
PCN If loading is seen repeat procedure Loadingunloading is permitted for as long as necessary For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place Exemptions and observations as per pages 8-9
11 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Private Vehicles Private cars estate vehicles non-liveried solo motorcycles
Double Parking Waiting Restrictions May Apply Loading Restrictions Do Not Apply PCN Code 26 ldquoParked in a special enforcement area more than 50cm from the edge of the carriageway and not within a designated parking placerdquo
Enforcement by Marshal and CCTV
Instant code 26 PCN unless exemption below applies
If loadingunloading activity is being carried out the driver should be asked to move to the kerbside where this is available and appropriate Note for double parking to be occurring the vehicle must be parked more than 50cm away from bothall kerbsedges of carriageway Exemptions
1 Wide streets in C zone Do not enforce outside CPZ hours unless vehicle is preventing free flow of traffic Full notes and photograph required
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 WCC formal instruction to disregard
Observations
1 If evidence of loadingunloading heavy bulky items seen and no other kerbside parking place available for vehicle nearby ndash
0830-1100 - give 20 mins casual observation If loading still taking place after 20 mins give further 20
mins casual observation If no loading observed after first 20 mins give 5 mins constant observation before issuing PCN if no further loading observed
1100-1830 - same applies but if vehicle still in situ after first 20 mins issue PCN
2 If evidence of picking upsetting down passengers seen allow as long as is necessary If no evidence seen
issue instant PCN 3 Give 5 mins constant observation to vehicles displaying a valid disabled badge to ascertain whether picking
upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
12 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles Liveried or unliveried commercial vehicles (ie vans HGVs lorries etc) Royal Mail vehicles liveried solo
motorcycles
Waiting Restrictions Apply Loading Restrictions Do Not Apply
PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
Instant code 01 PCN only if evidence of concession being abused ie driver in cafeacute etc Full notes to be made by
Marshal Do not issue PCN by CCTV unless it is clear that any concession is being abused Exemptions
1 Any vehicle - do not issue for the first and last 3 mins of controlled hours on SYLs 2 Notification has been received from Parking Services that special permission has been given to loadunload
post-1100 as operation cannot be completed within 20 min allowance
3 Vehicle is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use CCTV Operators check Permits system by searching the VRM to
confirm if the vehicle holds a valid PIB
4 Vehicle is identified as having a valid WCC-issued SYLDYL dispensation
5 Cleansing and refuse vehicles collecting rubbish from the side of the road (Note this applies to both WCC
and commercial refuse company vehicles)
6 Domestic and office removal vehicles for as long as necessary whilst actively loading unloading
7 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
8 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other
practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off-street area
13 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
9 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
10 Vehicle is in the Whitehall Security Zone
11 WCC formal instruction to disregard
12 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 0830ndash1100 - Give 20 mins casual observation then additional 5 mins constant observation If
loadingunloading is observed repeat process up to 1100 If no evidence of loadingunloading after 25 mins a PCN may be issued HGVs only give 40 mins casual observation then additional 5 mins constant observation If loading
unloading is observed repeat process up to 1100 If no evidence of loadingunloading after 45 mins a PCN may be issued 1100-1830
Casual observation for 20 mins and if vehicle is still in situ a PCN may be issued Multi-drops that may take longer than 20 mins are permitted as long as the vehicle is moved in the process A fresh 20 minute casual observation should be given if vehicle moved The back of vehicle should be checked to see if driver in attendance and for evidence of loadingunloading activity and a photograph of the back of the vehicle (or side of the vehicle where loadingunloading takes place) taken at time of issue Full notes to be made by Marshal HGVs only give 40 mins casual observation A PCN may be issued if vehicle still in situ after this period
1830ndash0830 on DYLs - As per 0830ndash1100 above
Note the TMO allows continuous loading activity for as long as necessary before 1100 but 20 mins max from 1100 to 1830 There is no restriction on the nature of goods for commercial loading activity HGVs are vehicles over 35 tonnes in weight The additional observation should only be given to those vehicles displaying the HGV operator disc They may also have chevrons at the rear although if present these only indicate vehicles that are over 75 tonnes
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation 3 BT vehicles loadingunloading Give 20 mins casual observation except outside exchange where 5 mins
constant observation should be given
4 Evidence of delivering mail or postal packets by couriers in which case 20 mins should be allowed before issuing a PCN Apply observations as per observation 1 above
5 Give 2 mins observation to licensed Hackney Carriages to ascertain whether loadingunloading andor picking upsetting down
6 Hospital Car Service vehicle displaying hospital car service identifier parked in close proximity to
hospitalclinic give 20 mins casual observation to allow for picking upsetting down passenger(s) andor patient(s) If no activity seen after 20 mins issue instant PCN Record hospitalclinic name
7 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual
observation As long as necessary should be given up to 1100 with 40 mins max thereafter CCTV camera operators should not issue PCNs to cash deliverycollection vehicles unless concession clearly being abused
8 Prisoner Transport vehicles in vicinity of Police station or Magistrates court ndash give 20 mins casual observation
14 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles Liveried or unliveried commercial vehicles (ie vans HGVs lorries etc) Royal Mail vehicles liveried solo
motorcycles
LoadingUnloading Outside of CPZ hours - Night-Time Enforcement Waiting Restrictions May Apply Loading Restrictions Do Not Apply PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
Do not issue PCN by CCTV unless it is clear that concessions are being abused SYLs ndash All vehicles
SYL controls not active therefore no enforcement unless timeplate extends hours in which case enforcement is identical to DYLs below for the duration of the extended period Unlimited loadingunloading activity is permitted However no PCNs to be issued for the first or last 3 mins of extended period DYLs ndash between 1830-0830
Give 20 mins casual observation then additional 5 mins constant observation If loadingunloading observed repeat process If no evidence of loadingunloading after 25 mins a PCN may be issued Multi-drops that may take longer than 20 mins are permitted as long as the vehicle is moved in the process A fresh 20 minute casual observation should be given if vehicle moved Unlimited loadingunloading activity is permitted The back of vehicle should be checked to see if driver in attendance and for evidence of loading activity Full notes to be made by Marshal HGVs only give 40 mins casual observation then additional 5 mins constant observation If no evidence of
loadingunloading after 45 mins a PCN may be issued There is no restriction on the nature of goods for commercial loading activity Exemptions and observations as per pages 12-13
15 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles Liveried or unliveried commercial vehicles (ie vans HGVs lorries etc) Royal Mail vehicles liveried solo
motorcycles
Double Parking Waiting Restrictions May Apply Loading Restrictions Do Not Apply PCN Code 26 ldquoParked in a special enforcement area more than 50cm from the edge of the carriageway and not within a designated parking placerdquo
Enforcement by Marshal and CCTV
Do not issue PCN by CCTV unless it is clear that any concession is being abused Note for double parking to be occurring the vehicle must be parked more than 50cm away from bothall kerbsedges
of the carriageway Do not issue code 26 PCNs in narrow streets but revert to waiting and loading restrictions as per pages 12-13 Exemptions
1 Cleansing and refuse vehicles collecting rubbish from the side of the road (Note this applies to both WCC and commercial refuse company vehicles)
2 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
3 WCC formal instruction to disregard
4 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
Observations
1 0830-1100 - give 20 mins casual observation If loading still taking place after 20 mins give further 20 mins
casual observation If no loading observed after first 20 mins give 5 mins constant observation before issuing PCN if no further loading observed HGVs only give 40 mins casual observation then additional 5 mins constant observation If no evidence of
loadingunloading after 45 mins a PCN may be issued
1100-1830 - same applies but if vehicle still in situ after first 20 mins issue PCN
16 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
HGVs only give 40 mins casual observation A PCN may be issued if vehicle still in situ after this period
2 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual
observation if no appropriate kerbside space available
17 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles HGVs over 25 tonnes or 5 tonnes laden weight buses of more than 8 seats excluding the driver
Overnight Waiting Ban Hours Midnight-0800 and 1830-Midnight Everyday
PCN Code 55 ldquoA commercial vehicle parked in a restricted street in contravention of the Overnight Waiting Banrdquo PCN code applies to any designation
Enforcement by Marshal and CCTV
Do not issue PCN by CCTV unless it is clear that any concession is being abused Check back of vehicle to see if vehicle attended before commencing enforcement Full notes to be made by Marshal There must be a repeater plate at both ends of the street and on turnarounds at junctions that turn into the street This is so the vehicle would have driven past the signed restriction
Exemptions
1 WCC formal instruction to disregard
2 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance Observations
1 Coachesbuses are allowed to remain parked until midnight in designated coach bays PCNs can be issued after this time once 10 mins casual observation has been given Coach defined as a vehicle containing more than 8 seats exclusive of the driver (ie 9 plus the driver) so if in doubt as to whether coach or mini-bus Marshal should count the number of passenger seats Coaches are now classed as lsquobusesrsquo
2 40 mins casual observation period should be given to HGVs followed by an additional 5 mins constant
observation to establish if the vehicle is in the process of loadingunloading If no evidence of loading activity then observed issue instant PCN If loading observed repeat the process This does not apply to coachesbuses
18 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles Coaches Buses
Waiting Restrictions Apply Loading Restrictions Do Not Apply PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
Do not issue PCN by CCTV unless it is clear that any concession is being abused
Coach defined as a vehicle containing more than 8 seats exclusive of the driver (ie 9 plus the driver) Coaches are now classed as lsquobusesrsquo
Exemptions
1 WCC formal instruction to disregard
2 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance Observations
1 10 mins casual observation If evidence of picking upsetting down passengers and their luggage is then observed give as long as is necessary to complete the process If no activity is seen after 10 mins observation then issue instant PCN
19 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES
Pedestrian Zones PCN Code 01 ldquoParked in a restricted street during prescribed hoursldquo PCN Code 02 ldquoldquoParked or loadingunloading in a restricted street where waiting and loadingunloading restrictions are in forcerdquo
Enforcement by Marshal and CCTV
The pedestrian zone signage will show the times when vehicular access to the zone is permitted During these times either normal SYL or loading ban restrictions apply (the latter where lsquono loadingrsquo signs are present) even though the zone will have no yellow line markings or kerb marks Unless exemption below applies any contravention within the zone should be issued with a code 01 or code 02 PCN (as appropriate) and not a code 62
Outside of the hours access is permitted an instant code 01 or code 02 PCN should be issued as appropriate unless
exemption below applies For commercial vehicles during hours access is permitted instant PCN only if evidence of concession being abused Do not issue PCN by CCTV to commercial vehicles unless it is clear that any concession is being abused Exemptions
1 Notification has been received from Parking Services that special permission has been given to loadunload for as long as necessary at a particular location or outside of zone access times
2 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company and is parked in compliance with the boardrsquos conditions of use CCTV Operators check
Permits system by searching the VRM to confirm if the vehicle holds a valid PIB
3 Vehicle is identified as having a valid WCC-issued SYL dispensation specifically given for a loading ban location
4 Cleansing and refuse vehicles collecting rubbish (Note this applies to WCC and commercial refuse company vehicles)
5 Domestic and office removal vehicles for as long as necessary whilst actively loadingunloading Special permission required from Parking Services if a loading ban is in place
6 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
20 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
7 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
8 Vehicle being used for Fire Brigade Ambulance or Police purposes
9 London Fire Brigade Vehicle displaying Identifier Board
10 WCC formal instruction to disregard
11 During times when access is permitted gate or barrier to premises which the vehicle needs access to is
being opened or closed and there is no other practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off-street area
12 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 During times when access is permitted and no loading ban is in place - There is evidence of private
vehicles loadingunloading bulky or heavy items Take logging then give a minimum of 20 mins casual
observation If loading still taking place after 20 mins give further 20 mins casual observation up until end of permitted access time If no loading observed after 20 mins give 5 mins constant observation before issuing PCN if loading not observed during this period If loading is seen repeat procedure As long as necessary should be given during permitted times
2 During times when access is permitted and no loading ban is in place give 20 mins casual observation to commercial vehicles then additional 5 mins constant observation If loadingunloading is observed repeat
process up until end of permitted access time If no evidence of loadingunloading after 25 mins a PCN may be issued As long as is necessary should be given during permitted times There is no restriction on the nature of goods for commercial loading activity HGVs only give 40 mins casual observation then additional 5 mins constant observation If loading
unloading is observed repeat process up until end of permitted access time If no evidence of loadingunloading after 45 mins a PCN may be issued
HGVs are vehicles over 35 tonnes in weight The additional observation should only be given to those vehicles displaying the HGV operator disc They may also have chevrons at the rear although if present these only indicate vehicles that are over 75 tonnes
3 During times when access is permitted - Evidence of picking upsetting down passengers and their luggage observed Sufficient time must be allowed for this activity (for as long as necessary) Driver should be with vehicle
4 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
5 During times when access is permitted and no loading ban is in place - Evidence of delivering mail or postal packets by couriers in which case 20 mins should be allowed before issuing a PCN Apply observations as per observation 2 for commercial vehicles above
6 BT vehicles loadingunloading Give 20 mins casual observation except outside exchange where 5 mins constant observation should be given
7 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
8 During times when access is permitted - Give 5 mins constant observation to vehicles displaying a valid
disabled badge to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
9 During times when access is permitted and no loading ban is in place - Vehicles displaying a valid residentsrsquo permit for the same zone (or interim permit or URN) to be given 5 mins constant observation before issue of PCN If no loadingunloading activity observed after this time PCN should be issued If concession blatantly being abused PCN can be issued without 5 mins observation but full notes must be made
21 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
10 Give 2 mins observation to licensed Hackney Carriages to ascertain whether loadingunloading andor picking upsetting down
11 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual
observation
22 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES
Waiting and Loading Restrictions Apply
PCN Code 02 ldquoParked or loadingunloading in a restricted street where waiting and loadingunloading restrictions are in forcerdquo
Enforcement by Marshal and CCTV
Instant PCN unless exemptions below apply Note at designated locations lsquoat any timersquo loading restriction signs are not required Exemptions
1 Notification has been received from Parking Services that special permission has been given to loadunload at a particular location
2 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by
a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use CCTV Operators check Permits system by searching the VRM to confirm if
the vehicle holds a valid PIB
3 Vehicle is identified as having a valid WCC-issued SYLDYL dispensation specifically given for a loading ban location
4 Cleansing and refuse vehicles collecting rubbish from the side of the road (Note this applies to WCC and
commercial refuse company vehicles)
5 Vehicle is in the Whitehall Security Zone 6 Vehicles used for Fire Brigade Ambulance or Police purposes
7 Domestic and office removal vehicles with special permission from Parking Services whilst actively loading
unloading for as long as necessary
8 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
9 Gate or barrier to premises which the vehicle needs access to is being opened or closed and there is no
other practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off-street area
10 Visible signs of unavoidable breakdown or recovery service vehicle in attendance
23 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
11 WCC formal instruction to disregard
12 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Evidence of picking upsetting down passengers and their luggage observed Sufficient time must be
allowed for this activity (for as long as necessary) Driver should be with vehicle
2 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
3 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual observation PCNs should not be issued by CCTV to cash deliverycollection vehicles unless concession clearly being abused
4 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation 5 Give 5 mins constant observation to vehicles displaying a valid disabled badge to ascertain whether picking
upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
6 Clinical or Hazardous Waste collection vehicles actively involved in the collection of clinical or hazardous
waste to be given 20 mins casual observation
7 Give 2 mins observation to licensed Hackney Carriages to ascertain whether loadingunloading andor picking upsetting down
24 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Residentsrsquo Bays PCN Code 12 ldquoParked in a residentsrsquo or shared-use parking place or zone without either clearly displaying a valid permit or voucher or pay and display ticket issued for that place or without payment of the parking chargerdquo PCN Code 19 ldquoParked in a residentsrsquo or shared-use parking place or zone either displaying an invalid permit or voucher or pay and display ticket or after the expiry of paid for timerdquo
Enforcement by Marshal
Instant code 12 PCN if vehicle displaying no visible residentsrsquo permit (code 12r) or if vehicle relying on a PampD ticket (code 12t) or other payment (code 12r) unless exemption below applies
Instant code 19 PCN If vehicle displaying an invalid residentsrsquo permit wrong zone (code 19w) incorrect VRM (code 19x) or expired permit (code 19z) unless exemption below applies
When instructed to take enforcement action as a result of a residentsrsquo permit being altered the vehicle can be issued with an instant code 12r PCN Details of this action must be confirmed with WCCrsquos permit investigation contractor at
the earliest opportunity
Exemptions
1 Vehicle is displaying any of the following valid permits ndash
Residentsrsquo permit for the appropriate zone (note a motorcycle residentsrsquo permit will be a lsquovirtualrsquoelectronic permit)
Permit URN
lsquoInterimrsquo residentsrsquo permit
WCC white disabled badge (note in a Car Club vehicle the VRM on the badge will not match that of the vehicle)
Official All Zones permit
Business or Teachersrsquo permit in sub-zone C2
Residentsrsquo visitorsrsquo (Brent) or business permit or white disabled badge equivalent (RBKC Purple Camden Green or substitute badge City of London Red) for a neighbouring borough on a reciprocal street where agreement applies and as denoted on the sign This does not apply in Queenrsquos Gate
2 All vehicles ndash do not issue for the first and last 3 mins of controls This does not apply to residentsrsquo bays that
are enforced at all times For non-24 hour controls this means -
0830 ndash 1830 controls
0830 0831 0832 ndash do not issue 0833 ndash 1826 ndash valid PCN 1827 1828 1829 ndash do not issue 1830 onwards ndash controls have ended 0830 ndash 2030 controls
0830 0831 0832 ndash do not issue
25 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
0833 ndash 2026 ndash valid PCN 2027 2028 2029 ndash do not issue 2030 onwards ndash controls have ended 0830 ndash 2200 controls
0830 0831 0832 ndash do not issue 0833 ndash 2156 ndash valid PCN 2157 2158 2159 ndash do not issue 2200 onwards ndash controls have ended
3 If vehicle is displaying an expired annual residentsrsquo permit for zone take following action
Permit expired by 1-14 days ndash Warning Notice
Permit expired by 15 days-1 month ndash Instant code 19z PCN
Permit expired by 1 month plus - Instant code 12r PCN
4 The residentsrsquo permit or White Disabled Badge is obscured in which case a Warning Notice only should be
issued if a HHCT check confirms the permitbadge as valid
5 If vehicle is displaying expired white badge take following action
Badge expired by 1 day-1 month ndash Warning Notice
Badge expired by 1 month plus ndash Instant code 12r PCN
6 Notification has been received from the Parking Services that special permission has been given to
loadunload at particular location
7 Vehicle displaying valid Trades Permit Note a Trades permit issued by a neighbouring borough is acceptable on a reciprocal street
8 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by
a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
9 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and
commercial refuse company vehicles
10 Domestic and office removal vehicles for as long as necessary whilst actively loadingunloading
11 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
12 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other
practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off street area
13 Vehicles used for Fire Brigade Ambulance or Police purposes
14 H zone residentsrsquo permit allows permit concessions in zones A and D
15 If vehicle is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings)
issue Warning Notice unless vehicle is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24 PCN
16 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
17 WCC formal instruction to disregard
18 WCC CCTV car being used in pursuance of statutory powers or duties
26 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
Observations
1 If evidence of picking upsetting down passengers and their luggage is observed a maximum of 2 mins is
allowed Driver should be with vehicle
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
3 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing PCN
4 Commercial vehicles (including long wheel-based vehicles) ndash give 20 mins casual observation If vehicle
still in situ issue instant PCN
Private vehicles ndash if evidence of loadingunloading observed give 20 mins casual observation as above
For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place If no evidence of loading activity seen instant PCN
Note maximum time for loading in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private If max time exceeded issue code 12r PCN
5 If vehicle is displaying valid HEB badge then 60 minute casual observation should be given before PCN
issued
6 Give 5 mins constant observation to vehicles displaying a valid blue disabled badge (any issuing authority) to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
7 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual observation As long as necessary should be given up to 1100 with 40 mins max thereafter
27 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Shared-Use Bays - Residentsrsquo Permits Pay and Display and Pay-to-Park PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 12 ldquoParked in a residentsrsquo or shared-use parking place or zone without either clearly displaying a valid permit or voucher or pay and display ticket issued for that place or without payment of the parking chargerdquo PCN Code 19 ldquoParked in a residentsrsquo or shared-use parking place or zone either displaying an invalid permit or voucher or pay and display ticket or after the expiry of paid for timerdquo
Enforcement by Marshal
Shared-use bays enable residentsrsquo permit holders and visitors to use the same parking bay Residentsrsquo permit holders displaying a valid permit for that zone can park in these bays at any time whereas visitors must pay to park during the hours controls apply Some shared-use bays are only available to visitors at certain times during the day as indicated by the signage (eg 10am-4pm) Marshals will need to check for various payment methods at shared-use bays ndash residentsrsquo permits Pay-to-Park PampD and Parking Card payments are all valid If no residentsrsquo permit is on display prior to issue give 5 mins constant observation and confirm on the Pay-to-Park system that no further payment by phone has been made This 5 mins observation period is to enable the motorist to make payment upon parking Record location number where vehicle is parked in Notes field on HHCT When confirming whether a vehicle has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked Where drivers have paid to park it is acceptable for them to move to another shared-use or paid-for parking bay within the same zone using the same payment until it expires but not to another zone even if the tariff is identical
28 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PCN Scenarios ndash
PampD Ticket Pay-to-Park Parking Card Residentsrsquo Permit = PCN Code
Pa
ym
en
t
none none none none 12s
at least 3 mins expiry
none none none 19s
none at least 3
mins expiry none none 19s
none none at least 3
mins expiry none 19s
none none Card incorrectly
scratched none 19s
none none none expired 19z
none none none wrong VRM 19x
none none none wrong zone 19w
Issue code 12s PCN after 5 mins constant observation if vehicle displaying no visible method of payment (no permit
no Parking Card no payment by phone or no PampD ticket or a PampD ticket from a different Borough) unless an exemption applies Issue instant code 19s PCN in the following circumstances unless an exemption applies ndash
1 Vehicle parked with a payment which has expired by at least 3 mins 2 Vehicle displaying a wrongly dated PampD ticket 3 Vehicle displaying PampD ticket or Parking Card face down obscured blank or incomplete Do not issue if
PampD ticket or Parking Card is upside down but details can be read - check ticketCard for validity 4 Vehicle displaying an incorrectly scratched Parking Card 5 Motorist is attempting to rely on a Pay-to-Park or PampD payment made in another zone 6 Vehicle is displaying a receipt of payment rather than a PampD ticket 1-6 above assumes no other valid method of payment has been used
Instant code 19 PCN If vehicle displaying an invalid residentsrsquo permit wrong zone (code 19w) incorrect VRM (code 19x) or expired permit (code 19z) unless exemption below applies
If note left by motorist indicating PampD not working or their creditdebit card not registering Marshal should report possible fault check for payment by other method and if none issue instant code 12s PCN Full notes to be recorded
When instructed to take enforcement action as a result of a residentsrsquo permit being altered the vehicle can be issued with an instant code 12s PCN Details of this action must be confirmed with WCCrsquos permit investigation contractor at
the earliest opportunity Exemptions
1 All vehicles ndash do not issue for the first and last 3 mins of controlled hours This means -
0830 ndash 1830 controls
0830 0831 0832 ndash do not issue 0833 ndash 1826 ndash valid PCN 1827 1828 1829 ndash do not issue 1830 onwards ndash controls have ended 0830 ndash 1330 Saturday controls (where applicable)
0830 0831 0832 ndash do not issue 0833 ndash 1326 ndash valid PCN 1327 1328 1329 ndash do not issue 1330 onwards ndash controls have ended
29 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
2 Vehicle is displaying any of the following valid items ndash
PampD ticket
Parking Card
Residentsrsquo permit for the appropriate zone (inc lsquovirtualrsquoelectronic motorcycle residentrsquo permit)
Permit URN
lsquoInterimrsquo residentsrsquo permit
WCC white disabled badge (note in a Car Club vehicle the VRM on the badge will not match that of the vehicle)
Official All Zones permit
Business or Teachersrsquo permit in sub-zone C2
Residentsrsquo visitorsrsquo (Brent) or business permit or white disabled badge equivalent (RBKC purple Camden green City of London red) for a neighbouring borough on a reciprocal street where agreement applies and as denoted on the sign This does not apply in Queenrsquos Gate
3 Motorist has made a valid payment by phone 4 If vehicle is displaying an expired annual residentsrsquo permit for zone take following action -
Permit expired by 1-14 days ndash Warning Notice
Permit expired by 15 days-1 month ndash Instant code 19s PCN
Permit expired by 1 month plus - Instant code 12s PCN
This assumes no valid PampD ticket Parking Card or white disabled badge is on display or no payment by phone has been made
5 The residentsrsquo parking permit or white disabled badge is obscured in which case a Warning Notice only
should be issued if a HHCT check confirms the permitbadge as valid
6 If vehicle is displaying expired white badge take following action
Badge expired by 1 day-1 month ndash Warning Notice
Badge expired by 1 month plus ndash Instant code 12s PCN
7 A PampD ticket purchased from the same zone is acceptable In Lincolnrsquos Inn Fields only this includes tickets purchased from Camden In Queens Gate and Exhibition Road this includes tickets purchased from RBKC
8 If PampD machine shows Marshalrsquos ldquoOut of Orderrdquo notice vehicle exempt for max stay calculated from the time
the machine is returned to service Vehicle must be moved unless other valid method of payment used or can rely on an exemption Code 08 (ldquoParked at an out of order meter during controlled hoursrdquo) is not to be used on shared-use bays Unless the above applies motorists should either use an alternative payment method or move the vehicle This is explained at the bay
9 Notification has been received from Parking Services that special permission has been given to loadunload
at particular location
10 Vehicle displaying valid Trades Permit Note a Trades permit issued by a neighbouring borough is acceptable on a reciprocal street
11 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by
a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
12 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and
commercial refuse company vehicles
13 Domestic and office removal vehicles for as long as necessary whilst actively loadingunloading
14 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
30 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
15 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other
practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off street area
16 Vehicle being used for Fire Brigade Ambulance or Police purposes
17 If vehicle overhanging bay markings (2 wheels or more are outside of the bay and not touching the bay
markings) issue Warning Notice unless vehicle is causing an obstruction to other road users ie is a hazard is affecting traffic flow or is preventing the use of adjacent space(s) in which case issue instant code 24 PCN
18 H zone residentsrsquo permit allows permit concessions in zones A and D
19 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
20 WCC formal instruction to disregard
21 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 If evidence of picking upsetting down passengers and their luggage is observed a maximum of 2 mins is
allowed Driver should be with vehicle
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
3 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing PCN
4 Commercial vehicles (including long wheel-based vehicles) ndash give 20 mins casual observation If vehicle
still in situ issue instant PCN For all commercial vehicles except long wheel-based vehicles the 20 mins exemption can be used before or after payment has been made to extend the loadingunloading period If PCN is issued for vehicle exceeding the 20 mins period this must be evidenced through Marshal observations and notes
Private vehicles ndash if evidence of loadingunloading observed give 20 mins casual observation as above If
no evidence of loading activity seen instant PCN Note maximum time in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private If max time exceeded issue code 12s PCN
5 Vehicle is displaying valid blue badge and payment to park has expired by less than 63 mins
6 Vehicle is a WCC Car Club vehicle and payment to park has expired by less than 63 mins This applies if
either Zipcar Reader Zipcar badge or WCC Car Club badge are on display
7 If vehicle is displaying valid HEB badge then 60 minute casual observation should be given before PCN issued
8 Give 5 mins constant observation to vehicles displaying a valid blue disabled badge (any issuing authority) to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
9 Electric vehicles and plug-in hybrids can park free of charge up to the max stay allowed 2 loggings required
Marshals should ascertain vehicle status via tax disc and vehicle make and model type
10 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual observation
31 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Paid-For Parking Bays (Pay and Display and Pay-to-Park Bays and Pay-to-Park Only Bays) PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 30 ldquoParked for longer than permittedrdquo
Enforcement by Marshal
Marshals will need to check for various payment methods at these bays ndash Pay-to-Park PampD and Parking Card payments are all valid Marshals should allow any valid method of payment (Pay-to-Park PampD ticket or Parking Card) in a paid-for parking bay regardless of specific bay designation Prior to issue give 5 mins constant observation and confirm on the Pay-to-Park system that no payment by phone has been made This 5 mins observation period is to enable the motorist to make payment upon parking Record location number where vehicle is parked in Notes field on HHCT A PCN may be issued once payment has expired by 3 mins As the motorist can subsequently top up their payment at any time there is no requirement to give a second 5 mins observation Where drivers have paid to park it is acceptable for them to move to another paid-for parking bay within the same zone using the same payment until it expires but not to another zone even if the tariff is identical If the motorist is attempting to rely on a Pay-to-Park or PampD payment made in another zone a code 11 PCN should
be issued PCN Scenarios ndash
PampD Ticket Pay-to-Park Parking Card = PCN Code
Pa
ym
en
t
none none none
11u (in P2P only bay)
11 (in P2PPampD bay)
at least 3 mins expiry
none none 05
none at least 3
mins expiry none 05
none none at least 3
mins expiry 05
none none Card incorrectly
scratched
11u (in P2P only bay)
11 (in P2PPampD bay)
32 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
If note left by motorist indicating PampD not working or card not registering report possible fault check for payment by other method and if none issue instant code 11 or 11u PCN as appropriate Full notes to be recorded
Where a vehicle is displaying a receipt of payment rather than a PampD ticket this is insufficient (PCN code 11 or 11u)
If vehicle is displaying an obscured PampD ticket or Parking Card or if ticketCard is face down issue instant code 11 or 11u PCN if no payment has been made by other method Do not issue if ticketCard is upside down only and
details can be read ndash check ticketCard for validity When confirming whether a vehicle has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked Note shared-use (residentsrsquopaid-for) bays are enforced by codes 12 and 19 (see pages 27-30) Exemptions
1 All vehicles ndash do not issue a PCN during the first and last 3 mins of controlled hours This means ndash
0830 ndash 1830 controls
0830 0831 0832 ndash do not issue 0833 ndash 1826 ndash valid PCN 1827 1828 1829 ndash do not issue 1830 onwards ndash controls have ended 0830 ndash 1330 Saturday controls (where applicable)
0830 0831 0832 ndash do not issue 0833 ndash 1326 ndash valid PCN 1327 1328 1329 ndash do not issue 1330 onwards ndash controls have ended
2 Vehicles showing the following valid permits can park free of charge 0830-0930 and 1730-1830 Where
controls on Saturday end at 1330 concession applies 0830-0930 and 1230-1330
Residentsrsquo permit for the zone (including lsquovirtualrsquoelectronic motorcycle residentsrsquo permit)
Official All Zones permit
Permit URN
lsquoInterimrsquo residentsrsquo permit
Business or Teachersrsquo permit in sub-zone C2
Residentsrsquo or business permit for a neighbouring borough on a reciprocal street
Where valid permit displayed PCN should not be issued until 0933 or from 1727 Where controls end at 1330 on a Saturday PCN should not be issued until 0933 or from 1227
0830 ndash 1830 controls
0830 ndash 0930 ndash first hour permit exemption applies 0930 0931 0932 ndash do not issue 0933 ndash 1726 ndash valid PCN 1727 1728 1729 ndash do not issue 1730 ndash 1830 ndash last hour permit exemption applies 1830 onwards ndash controls have ended 0830 ndash 1330 Saturday controls (where applicable)
0830 ndash 0930 ndash first hour permit exemption applies 0930 0931 0932 ndash do not issue 0933 ndash 1226 ndash valid PCN 1227 1228 1229 ndash do not issue 1230-1330 ndash last hour permit exemption applies 1330 onwards ndash controls have ended
3 A PampD ticket purchased from the same zone is acceptable In Lincolnrsquos Inn Fields only this includes tickets purchased from Camden In Queens Gate and Exhibition Road this includes tickets purchased from RBKC
33 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
4 If PampD machine shows Marshalrsquos ldquoOut of Orderrdquo notice vehicle exempt for max stay calculated from the time
the machine is returned to service Vehicle should be moved unless other method of payment used or can rely on an exemption Code 08 (ldquoParked at an out of order meter during controlled hoursrdquo) is not to be used on paid-for parking bays Unless the above applies motorists should either use an alternative payment method or move the vehicle This is explained at the bay
5 Vehicle is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued
by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
6 Vehicle is displaying valid WCC white disabled badge Note in a Car Club vehicle the VRM on the badge
will not match that of the vehicle
7 Vehicle is displaying a valid Trades permit Note a Trades permit issued by a neighbouring borough is acceptable on a reciprocal street
8 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and commercial refuse company vehicles
9 Domestic and office removal vehicles for as long as necessary whilst actively loadingunloading
10 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
11 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other
practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off-street area
12 Vehicles being used for Fire Brigade Ambulance or Police purposes
13 If vehicle is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings) issue Warning Notice unless vehicle is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24 PCN
14 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
15 WCC formal instruction to disregard
16 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Evidence of private vehicle loadingunloading observed in which case 20 mins casual observation must be
given before PCN issued
Give 20 mins casual observation to commercial vehicles even if no loading activity is seen Long wheel-
based vehicles that do not fit into one bay are still permitted to loadunload For all commercial vehicles except long wheel-based vehicles the 20 mins exemption can be used before or after payment has been made to extend the loadingunloading period If PCN is issued for vehicle exceeding the 20 mins period this must be evidenced through Marshal observations and notes
Note maximum time for loading in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private If max time exceeded issue code 11 or 11u PCN (as appropriate)
2 Evidence of picking upsetting down passengers and their luggage observed A maximum of 2 mins is
allowed Driver should be with vehicle
34 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
3 Vehicle is displaying valid blue badge and payment to park has expired by less than 63 mins
4 Vehicle is a WCC Car Club vehicle and payment to park has expired by less than 63 mins This applies if
either Zipcar Reader Zipcar badge or WCC Car Club badge are on display
5 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
6 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
7 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing a PCN
8 Give 5 mins constant observation to vehicles displaying a valid blue disabled badge to ascertain whether
picking upsetting down is occurring Issue instant PCN after this period if none seen and no payment madedisplayed If activity observed allow as long as necessary
9 Electric vehicles and plug-in hybrids can park free of charge up to the max stay allowed Marshals should
ascertain vehicle status via tax disc and vehicle make and model type If also displaying a residentsrsquo permit the max stay is additional to the hour concession at the startend of controlled hours
10 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual observation
35 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Paid-For Motorcycle Bays PCN Code 11g ldquoParked without payment of the parking charge (motorcycle bay)rdquo PCN Code 23g ldquoParked in a parking place or area not designated for that class of vehicle (motorcycle bay)rdquo PCN Code 24 ldquoNot parked correctly within the markings of the bay or spacerdquo
Enforcement by Marshal
Bay Regulations
Zones A B C D H ndash Bays for motorcycles only at all times
Zones E F G ndash Bays for motorcycles only 0700-1900 Mon-Sat Non-motorcycle vehicles can use the bays outside of these hours
Motorcycle defined as a lsquopowered 2 wheelerrsquo or by a tax class of lsquobicyclersquo Motorcycle bay payment does not entitle a motorcycle to use any other bay type (eg normal Pay-to-Park bay PampD bay etc) Motorcycles are permitted to move freely from one motorcycle bay to another in any zone as long as a valid payment to park for that day has been made Marshals can and should remove the covers from vehicles to take enforcement action Full notes to be made and photographs taken Motorcycle Enforcement Unless exemption below applies code 11g PCN to be issued after 5 mins observation if no valid motorcycle payment
is showing on the HHCT When confirming whether a motorcycle has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked Code 24 (no suffix) Warning Notice rather than full PCN unless motorcycle is preventing another vehicle from using
an adjacent space or is causing an obstruction ie is a hazard to other road users or is affecting traffic flow Other Vehicle (non-motorcycle) Enforcement Unless exemption below applies instant code 23g PCN to be issued to any non-motorcycle vehicle parked within the
bay during the hours the bay is controlled for motorcycle use only (at all times in zones A B C D and H and 0700-1900 Mon-Sat in zones E F and G) Vehicle to be authorised for relocation Relocation can occur from 30 minutes after the issue of the PCN Note loadingunloading by non-motorcycle vehicles is not permitted
36 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
Exemptions
1 Motorcycle with valid payment - note all motorcycle permits (daily weekly monthly quarterly yearly) are lsquovirtualrsquo electronic permits Nothing physical will be on display
2 No PCN to be issued to motorcycles for the first or last 3 minutes of controls when payment is required (CPZ
hours)
0830 ndash 1830
0830 0831 0832 ndash do not issue 0833 ndash 1826 ndash valid PCN 1827 1828 1829 ndash do not issue 1830 onwards ndash payment controls have ended 0830 ndash 1330 Saturday (where applicable)
0830 0831 0832 ndash do not issue 0833 ndash 1326 ndash valid PCN 1327 1328 1329 ndash do not issue 1330 onwards ndash payment controls have ended
3 No PCN to be issued to non-motorcycle vehicles parked in E F and G zones for first and last 3 minutes of
controls when bays are controlled for motorcycles only (ie no PCN until 0703 or from 1857) Other zones are for motorcycles only at all times so this exemption will not apply
0700 ndash 1900 controls
0700 0701 0702 ndash do not issue 0703 ndash 1856 ndash valid PCN 1857 1858 1859 ndash do not issue 1700 onwards ndash controls have ended
4 Electric motorcycles that have registered to use the scheme and have been issued with a yearly permit Note this will be indicated on the HHCT nothing physical will be on display Marshals should check that the motorcycle is indeed an electric motorcycle by checking that tax disc quotes a tax class of lsquoElectric Vehiclersquo If the motorcycle cannot be identified as an electric vehicle issue a code 11g PCN after 5 mins observation
and make comprehensive notes
5 Motorcycle displaying valid WCC white disabled badge
6 Motorcycles with a valid residentsrsquo permit are entitled to park in any motorcycle bay city-wide Note residentsrsquo permits for motorcycles are lsquovirtualrsquo electronic permits Nothing physical will be on display
7 Vehicle (any) is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board
issued by a utility company as long as the vehicle is not affecting the flow of traffic and is parked in compliance with the boardrsquos conditions of use
8 Vehicles (any) used in connection with building operations or highway maintenance in or adjacent to street
where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation
street maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
9 Vehicles (any) being used for Police Fire Brigade or Ambulance purposes
10 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and
commercial refuse company vehicles
11 Domestic and office removal vehicles with special permission from Parking Services for as long as necessary whilst actively loadingunloading
12 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
37 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
13 WCC formal instruction to disregard
14 WCC CCTV car being used in pursuance of statutory powers or duties
15 Motorcycles with a valid Camden or RBKC residentsrsquo permit are entitled to park in WCC motorcycle bays in
respective boundary streets where reciprocal agreements apply Observations
1 Evidence of motorcycle loadingunloading observed in which case 20 minutes casual observation should be
given before PCN issue Does not apply to non-motorcycle vehicles which are not permitted to loadunload
from paid-for motorcycle bays
2 Evidence of delivering mail or postal packets etc by motorcycle couriers in which case 20 minutes should be allowed before issuing a PCN
3 Any Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
4 Evidence of picking upsetting down passengers and their luggage observed (any vehicle) A maximum of 2
minutes is allowed and the driver should remain with the vehicle Exception to this is if picking upsetting down involves a disabled or aged person where as long as necessary should be given
5 Give 5 minutes constant observation to any vehicle displaying a valid disabled badge to ascertain whether
picking upsetting down is occurring Issue instant PCN after this if none seen If activity observed allow as long as necessary
6 Vehicle (any) is displaying a valid and correctly completed HEB badge Keep under casual observation for
60 minutes before issuing a PCN
38 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Split-Use Bays PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 25 ldquoParked in a loading place or bay during restricted hours without loadingrdquo PCN Code 45 ldquoStopped in a taxi rankrdquo PCN Code 45w ldquoParked in a taxi rankrdquo
Enforcement by Marshal and CCTV (as appropriate for restriction type)
These bays are split-use so their use differs depending on the time of the day andor the day of the week Signage at each bay advises what use is permitted and when The bays are generally a combination of ndash
Pay-to-Park bays during stated hours of control
Taxi ranks during specified hours
Loading bays during specified hours
1 Enforcement during Pay-to-Park hours of control
Enforcement exemptions and observations during these times are as per a standard paid-for parking bay (see pages 31-34) 2 Enforcement during taxi rank hours of control
Enforcement exemptions and observations during these times are as per a standard taxi rank (see pages 70-71) All vehicles ndash do not issue a PCN during the first and last 3 minutes of taxi rank controls
3 Enforcement during loading bay hours of control
Enforcement exemptions and observations during these times are as per a standard on-street loading bay (see pages 57-58) All vehicles ndash do not issue a PCN during the first and last 3 minutes of loading bay controls
39 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Taxi-Only Pay-to-Park Bays PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 23 ldquoParked in a parking place or area not designated for that class of vehiclerdquo
Enforcement by Marshal
These bays are for hackney carriages only during hours of control Taxi Enforcement
Unless exemption below applies prior to issue give 5 mins constant observation and confirm on the Pay-to-Park system that no further payment by phone has been made If no payment shown after this period issue code 11 PCN
If payment expired by 3 mins or more issue code 05 PCN
Where taxis have paid by phone to park it is acceptable for them to move to another taxi Pay-to-Park bay within the same zone using the same payment but not to another zone (as tariffs vary) If the taxi is relying on a Pay-to-Park payment made in another zone a code 11 PCN should be issued
When confirming whether a taxi has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked Other Vehicle (non-taxi) Enforcement Unless exemption below applies during controlled hours instant code 23 PCN to any non-taxi vehicle parked within
the bay Vehicle to be authorised for relocation Relocation can occur from 30 minutes after the issue of the PCN Exemptions
1 Taxis ndash do not issue PCN during the first and last 3 mins of controlled hours
2 Taxis ndash a correctly scratched and displayed Parking Card is acceptable
3 Vehicle (any) is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
4 Taxi is displaying valid WCC white disabled badge
5 Vehicle (any) is displaying a valid Trades permit
6 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and commercial refuse company vehicles
40 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
7 Domestic and office removal vehicles with special permission from Parking Services for as long as necessary whilst actively loadingunloading
8 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
9 Vehicles being used for Fire Brigade Ambulance or Police purposes
10 If Taxi is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings)
issue Warning Notice unless taxi is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24 PCN
11 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
12 WCC formal instruction to disregard
13 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Evidence of private vehicle (any) loadingunloading observed in which case 20 mins casual observation
must be given before PCN issued For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place
Give 20 mins casual observation to commercial vehicles (any) even if no loading activity is seen Long
wheel-based vehicles that do not fit into one bay are still permitted to loadunload
Note Maximum time for loading in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private
2 Evidence of picking upsetting down passengers and their luggage observed (any vehicle) A maximum of 2
mins is allowed Driver should be with vehicle
3 Taxi is displaying valid blue badge and payment to park has expired by less than 63 mins
4 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
5 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
6 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing a PCN
7 Give 5 mins constant observation to vehicles (any) displaying a valid blue disabled badge to ascertain
whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
41 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Coach-Only Pay-to-Park Bays PCN Code 05c ldquoParked after the expiry of paid for time (buses only)rdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 23c ldquoParked in a parking place or area not designated for that class of vehicle (buses only)rdquo
Enforcement by Marshal
These bays are for coaches only 0800-midnight Coach defined as a vehicle containing more than 8 seats (ie 9) exclusive of the driver and are now classed as lsquobusesrsquo
1 Coach Enforcement
Prior to issue give 5 mins constant observation and confirm on the Pay-to-Park system that no payment by phone has been made If no payment shown after this period issue code 11 PCN
If payment has expired by 3 mins or more issue code 05c PCN
Parking Cards may be used as an alternative to Pay-to-Park If obscured or face down and details cannot be read issue instant code 11 PCN
Where coaches have paid by phone to park it is acceptable for them to move to another coach Pay-to-Park bay within the same zone using the same payment but not to another zone (as tariffs vary) If the coach is relying on a Pay-to-Park payment made in another zone a code 11 PCN should be issued
When confirming whether a vehicle has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked 2 Other Vehicle (non-coach) Enforcement During hours of control instant code 23c PCN to any non-coach vehicle parked within the bay unless exemption
below applies Vehicle to be authorised for relocation and can occur from 30 minutes after the issue of the PCN Exemptions
1 Coaches ndash do not issue a PCN during the first and last 3 mins of controlled hours
2 Vehicle (any) is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
3 Vehicle (any) is displaying a valid Trades permit
42 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
4 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and commercial refuse company vehicles
5 Domestic and office removal vehicles with special permission from Parking Services for as long as
necessary whilst actively loadingunloading
6 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
7 Vehicles being used for Fire Brigade Ambulance or Police purposes
8 If coach is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings)
issue Warning Notice unless vehicle is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24 PCN
9 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
10 WCC formal instruction to disregard
11 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Evidence of private vehicle (any) loadingunloading observed in which case 20 mins casual observation
must be given before PCN issued For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place
Give 20 mins casual observation to commercial vehicles (any) even if no loading activity is seen
Note Maximum time for loading in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private
2 Evidence of picking upsetting down passengers and their luggage observed (any vehicle) A maximum of 2
mins is allowed Driver should be with vehicle
3 Vehicle (any) displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
4 Royal Mail vehicles or couriers deliveringcollecting postal packets Give 20 mins casual observation
5 Give 5 mins constant observation to vehicles (any) displaying a valid disabled badge to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
6 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual
observation
43 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
Parking Bays
Market Tradersrsquo Bays PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 16q ldquoParked in a permit space or zone without clearly displaying a valid permit (market tradersrsquo bay)rdquo PCN Code 24q ldquoNot parked correctly within the markings of the bay or space (market tradersrsquo bay)rdquo
Enforcement by Marshal
During controlled hours the bays are for market traders only who display the appropriate permit Those displaying a permitURN must still then pay to park (Pay-to-Park or Parking Card) Payment is based on whole hours and not on minutes Marshals will need to check for payment at these bays and whether a valid permit is displayed A market trader permit must be displayed to validate use of the bay There are no exemptions for non-market traderrsquos vehicles loadingunloading or picking upsetting down 1 Vehicles clearly displaying a Market Tradersrsquo permit - Where a valid market trader permit is displayed but no payment is evident issue code 11 PCN Prior to issue give 5
mins constant observation and confirm that no payment by phone has been made Record location number where vehicle is parked in Notes field on HHCT Issue instant code 05 if a valid permit is displayed but where payment has expired by at least 3 mins
Issue instant code 16q PCN where an invalid obscured or expired Market Traderrsquos Permit is displayed regardless of
whether payment has been made Relocate only at specific request of WCC
If market trader vehicle is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings) issue Warning Notice unless vehicle is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24q PCN (regardless of
whether a payment has been made or whether a valid permitURN is displayed)
44 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
2 All Other Vehicles ndash Issue instant code 16q if vehicle parked with no permit (regardless of whether payment made) Relocate only at
specific request of Marshal or WCC Exemptions
1 All vehicles ndash do not issue for first and last 3 mins of controlled hours
2 Valid market tradersrsquo permit or a valid URN corresponding to the bays displayed and valid payment is
evident
3 Vehicles being used for Fire Brigade Ambulance or Police purposes
4 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
5 WCC formal instruction to disregard
6 Vehicle undertaking statutory utility work 7 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
8 If vehicle displaying an expired market tradersrsquo permit (and payment has been made) ndash
1-14 days ndash Warning Notice
15 days+ - Instant code 16q PCN
9 WCC CCTV car being used in pursuance of statutory powers or duties
45 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Car Club Permit Holders Only Bays ndash ldquoAt Any Timerdquo PCN Code 16e ldquoParked in a permit space or zone without clearly displaying a valid permit (car club bay)rdquo PCN Code 24e ldquoNot parked correctly within the markings of the bay or space (car club bay)rdquo
Enforcement by Marshal
Car Club vehicles must be collected from and re-parked in their own bay which bears the appropriate identifier number Each individual vehicle may not park in an alternative Car Club bay Elsewhere Car Club vehicles may park in paid-for bays if an appropriate payment to park is made Marshals will need to check that the vehicle is a Car Club vehicle registered for the bay in which the vehicle is parked This will be indicated in one of two ways -
1 Car Club registration will be indicated on the Pay-to-Park system 2 The Car Club operator will provide a badge which will be displayed in the windscreen
Whether or not a badge is displayed in the windscreen confirm on the Pay-to-Park system that the vehicle is registered as a Car Club vehicle at the bay in which it is parked Instant code 16e PCN if vehicle not registered at the Car Club bay andor if vehicle is registered at a different Car
Club bay Vehicle should be authorised for relocation Note no picking upsetting down or loadingunloading is allowed in Car Club bays Exemptions
1 Vehicle is registered as Car Club vehicle for the bay and displaying the appropriate Car Club badge
2 Notification has been received from Parking Services that permission has been given for another vehicle to
use the bay (eg for loading or substitute vehicle that is not Car Club vehicle)
3 Exempted vehicle is parked across dividing lines within a space provided for 2 or more vehicles
4 Vehicle being used for Fire Brigade Ambulance or Police purposes
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
6 WCC formal instruction to disregard
7 WCC CCTV car being used in pursuance of statutory powers or duties
46 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Electric Vehicle Charging Bays ndash ldquoAt Any Timerdquo PCN Code 14 ldquoParked in an electric vehiclesrsquo charging place during restricted hours without chargingrdquo PCN Code 231 ldquoParked in a parking place or area not designated for that class of vehicle (electric vehicles bay)rdquo PCN Code 301 ldquoParked for longer than permitted (electric vehicles bay)rdquo
Enforcement by Marshal
Only electric and plug-in hybrid vehicles may park in these bays (or electric-only motorcycles in electric motorcycle bays) Marshals can check the status of vehicle via the tax disc or the make and model type Electric and plug-in hybrid vehicles must be charging their batteries ndash the charging point light will be green when actively charging and
blue when the vehicle is fully charged 1 Electric or Plug-In Hybrid vehicles - Issue code 14 PCN if electric or plug-in hybrid vehicle is parked but not charging Electric or plug-in hybrid vehicles
are only allowed to stay for the max stay for the bay which is indicated on the time-plate This restriction only applies MonndashSat 0830-1830 Issue code 301 PCN if max stay exceeded during controlled hours 2 Non-Electric or Plug-In Hybrid vehicles - Unless exemption below applies issue code 231 if the vehicle is not electric or plug-in hybrid
Note electric motorcycle bays are for electric motorcycles only All other vehicles including electric cars to be issued with a code 23 PCN in an electric motorcycle bay
Exemptions
1 Electric or plug-in hybrid vehicle (or electric motorcycle in electric motorcycle bays) parking within max stay
for the bay and actively charging the battery
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 Domestic and office removal vehicles with special permission from Parking Services for as long as necessary whilst actively loadingunloading
4 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications
47 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
6 WCC formal instruction to disregard
7 WCC CCTV car being used in pursuance of statutory powers
Observations
1 If evidence of picking upsetting down passengers and their luggage is observed a maximum of 2 mins is
allowed Driver should be with vehicle
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
3 Commercial vehicles (including long wheel-based vehicles) ndash give 20 mins casual observation If vehicle
still in situ issue after this instant PCN
Private vehicles ndash if evidence of loadingunloading observed give 20 mins casual observation as above
For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place If no evidence of loading activity seen instant PCN and authorise for relocation to nearest paid-for parking place
4 If vehicle is displaying valid HEB badge then 60 minute casual observation should be given before PCN
issued
48 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Disabled Blue Badge Bays ndash ldquoAt Any Timerdquo
PCN Code 22 ldquoRe-parked in the same parking place or zone within one hour of leavingrdquo PCN Code 30 ldquoParked for longer than permittedrdquo PCN Code 40 ldquoParked in a designated disabled personrsquos parking place without displaying a valid disabled personrsquos badge in the prescribed mannerrdquo
Enforcement by Marshal
Instant code 40 PCN if no disabled badge on display Contravening vehicle should be relocated to nearest paid-for
parking place The above also applies to vehicles displaying an expired or obscuredillegible blue disabled badge Where vehicle is displaying an altered badge details should be reported to WCCrsquos fraud investigation contractor as soon as possible Valid badge holders exceeding maximum stay (4 hours Mon-Fri 0830-1830) issue PCN code 30 only
If valid badge holder returns within one hour during the controlled period indicated on the sign and re-parks issue code 22 PCN
Only use lsquoorsquo suffix for blue badge holders not white badge holders Exemptions
1 Displaying valid European blue badge WCC white badge RBKC purple badge City of London red badge Camden green badge or replacement disabled badge or any other valid disabled badge Note 4 hour max stay during controlled hours still applies to badge holders
2 Vehicle is displaying a valid white badge URN 3 If details of white disabled badge unreadable or obscured issue Warning Notice only if a HHCT check
confirms the badge as valid unless valid blue badge also on display
4 If white badge has expired issue Warning Notice only up to one month after expiry Normal code 40 PCN
thereafter unless valid blue badge also on display
5 Vehicle being used for Fire Brigade Ambulance or Police purposes
6 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
49 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
7 WCC formal instruction to disregard
8 WCC CCTV car being used in pursuance of statutory powers or duties
9 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
10 Domestic and office removal vehicles with special permission from Parking Services for as long as necessary whilst actively loadingunloading
Observations
1 Evidence of vehicle loadingunloading observed in which case 20 mins casual observation must be given
before PCN issued For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place Give 20 mins casual observation to commercial vehicles even if no loading activity is seen Long wheel-based vehicles that do not fit into one bay are still permitted to loadunload
2 If evidence of picking upsetting down passengers and their luggage observed allow for a maximum of 2
mins unless this involves a disabled or aged passenger in which case allow as long as necessary If no evidence seen issue an instant PCN and authorise for relocation to nearest paid-for parking place
3 Royal Mail vehicles or couriers deliveringcollecting postal packets Give 20 mins casual observation
50 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Dedicated Disabled Bays ndash ldquoAt Any Timerdquo PCN Code 165 ldquoParked in a permit space or zone without clearly displaying a valid permit (dedicated disabled bay)rdquo
Enforcement by Marshal
The signage at a dedicated disabled bay displays the disabled icon and states lsquoPermit holder D___ onlyrsquo The bay also has lsquopermit holders onlyrsquo marked on the road surface The bay is therefore for the sole use of the vehicle displaying the unique correspondingly numbered lsquoD____rsquo Westminster white disabled badge This restriction applies at all times Issue instant code 165 PCN to any other vehicle including those displaying a blue disabled badge or a white
disabled badge not valid for parking in the bay Contravening vehicle should be relocated to nearest paid-for parking place Note the TMOs give no exemption or concession for general loadingunloading or picking upsetting down
Exemptions
1 Vehicles being used for Fire Brigade Ambulance or Police purposes
2 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
3 WCC formal instruction to disregard
4 Vehicle is displaying the corresponding valid white badge URN
5 If the corresponding white badge has expired issue Warning Notice only up to one month after expiry with
code 165 PCN thereafter
6 If corresponding white badge is obscured or unreadable issue Warning Notice only if a HHCT check
confirms the badge as valid
7 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Royal Mail vehicles or couriers deliveringcollecting postal packets Give 20 minutes casual observation
51 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Hotel Bays ndash ldquoAt Any Timerdquo PCN Code 166 ldquoParked in a permit space or zone without clearly displaying a valid permit (hotel bay)rdquo
Enforcement by Marshal
Only vehicles displaying an appropriate permit that matches the bay signage are able to park in these bays Vehicles parked without an appropriate permit should be issued with a code 166 PCN Relocation upon request
There is no exemption for general loadingunloading or picking upsetting down within the TMOs
Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
3 WCC formal instruction to disregard
4 WCC CCTV car being used in pursuance of statutory powers or duties
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
Observations
1 All vehicles ndash 5 mins observation to enable the permit to be collected from the hotel and displayed
52 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Doctorsrsquo Parking Bays - During Controlled Hours of Bay
PCN Code 16d ldquoParked in a permit space or zone without clearly displaying a valid permit (doctorrsquos bay)rdquo
Enforcement by Marshal
Instant code 16d PCN Contravening vehicles should be relocated to the nearest paid-for parking space at the
request of the surgerypermit holder only no sooner than 30 mins after PCN issue Where an expired Doctorsrsquo Parking permit is displayed issue PCN only Relocate only at specific request of WCC Exemptions
1 Displaying valid doctorsrsquo permit corresponding to the bay number or a valid doctorsrsquo permit URN
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
4 WCC formal instruction to disregard
5 WCC CCTV car being used in pursuance of statutory powers or duties
53 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Ambulance Bays PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo PCN Code 02 ldquoParked or loadingunloading in a restricted street where waiting and loadingunloading restrictions are in forcerdquo
Enforcement by Marshal and CCTV
Instant PCN These informal bays merely exempt ambulances from the parking restrictions which are indicated by SYLsDYLs Enforcement against other vehicles can only be made under contravention codes for the regulations in force (ie code 01 or 02) Yellow lines regulations apply to all other vehicles and usual exemptions to the yellow line restrictions still apply as per pages 8-9 (private vehicles) and 12-13 (commercial vehicles) Outside controlled hours on SYLs controls not active therefore no enforcement Exemptions
1 All Ambulance types
2 London Fire Brigade vehicle displaying Identifier Board
3 Vehicle being used for Fire Brigade Ambulance or Police purposes
4 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
5 WCC formal instruction to disregard
6 WCC CCTV car being used in pursuance of statutory powers or duties
54 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Hospital Parking Bays - During Controlled Hours of Bay
PCN Code 16h ldquoParked in a permit space or zone without clearly displaying a valid permit (hospital bay)rdquo
Enforcement by Marshal
Instant PCN Contravening vehicles should be relocated to the nearest paid-for parking space at the request of WCC Exemptions
1 Displaying valid hospital permit corresponding to the bay number or displaying a valid permit URN
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
4 WCC formal instruction to disregard
5 WCC CCTV car being used in pursuance of statutory powers or duties
55 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Diplomatic Bays ndash ldquoAt Any Timerdquo
PCN Code 41 ldquoStopped in a parking place designated for diplomatic vehiclesrdquo
Enforcement by Marshal
Instant PCN Contravening vehicles should be relocated to the nearest paid-for parking space at the request of the embassy only Exemptions
1 Vehicle has diplomatic VRM
2 Notification has been received from Parking Services that permission has been given for another vehicle to
use the bay (eg for loading or substitute vehicle that does not have diplomatic VRM)
3 Exempted vehicle is parked across dividing lines within a space provided for 2 or more vehicles
4 Vehicle being used for Fire Brigade Ambulance or Police purposes
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
6 WCC formal instruction to disregard
7 WCC CCTV car being used in pursuance of statutory powers or duties
56 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Police Designated Bays PCN Code 42 ldquoParked in a parking place designated for police vehiclesrdquo
Enforcement by Marshal
Duty solicitors and markedunmarked police vehicles only may use these bays Therefore enforcement within these bays should ONLY take place at the request of the nearby police station
Upon request only instant code 42 PCN and relocate to nearest paid-for parking space
Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 WCC formal instruction to disregard
3 WCC CCTV car being used in pursuance of statutory powers or duties
57 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
On-Street Loading Bays (Parking Places) PCN Code 22 ldquoRe-parked in the same parking place or zone within one hour of leavingrdquo PCN Code 232 ldquoParked in a parking place or area not designated for that class of vehicle (goods vehicle loading bays)rdquo PCN Code 25 ldquoParked in a loading place or bay during restricted hours without loadingrdquo PCN Code 30 ldquoParked for longer than permittedrdquo
Enforcement by Marshal
WCC operate both general lsquoLoading Onlyrsquo and lsquoGoods Vehicle Onlyrsquo loading bays The bay may or may not operate a maximum stay If so this will be indicated on the timeplate Vehicles may not park in these bays within the hours stated on the timeplate (some apply at all times) without engaging in loadingunloading activity This must be within the maximum time permitted for this activity if stated on the sign Where restriction advised on the signage vehicles returning within one hour issue code 22 PCN If the bay is a lsquogoods vehicles onlyrsquo loading bay issue code 222 PCN
If vehicle is of a class contrary to that indicated on timeplate (eg lsquogoods vehicles onlyrsquo) issue code 232 PCN and
relocate to the nearest paid-for parking place at the request of WCC Vehicles not observed loadingunloading during controlled hours issue code 25 PCN If the bay is a lsquogoods vehicles onlyrsquo loading bay issue code 252 PCN
Vehicles exceeding max time stated on the timeplate issue code 30 PCN
Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
3 WCC formal instruction to disregard
4 WCC CCTV car being used in pursuance of statutory powers or duties
Observations General lsquoLoading Onlyrsquo bays
1 Private vehicles If loadingunloading is observed give 20 mins casual observation then additional 5 mins
constant If loadingunloading activity still observed repeat process up to the max stay If vehicle still in situ
58 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
at end of max stay driver should be moved onto SYLsDYLs to complete loadingunloading activity If vehicle remains in situ issue code 30 PCN for overstaying regardless of activity within the bay
Commercial Vehicles Give 20 mins casual observation then additional 5 mins constant If
loadingunloading activity still observed repeat process up to the max stay If vehicle still in situ at end of max stay driver should be moved onto SYLsDYLs to complete loadingunloading activity If vehicle remains in situ issue code 30 PCN for overstaying regardless of activity within the bay
lsquoGoods Vehicles Onlyrsquo bays
2 lsquoGoods vehiclersquo defined within TMO as being ldquoa motor vehicle constructed or adapted for use for the
carriage of goods or burden of any description and is not drawing a trailerrdquo Allow 20 mins casual observation for goods vehicles then additional 5 mins constant If loadingunloading activity still observed repeat process up to the max stay If vehicle still in situ at end of max stay driver should be moved onto SYLsDYLs to complete loadingunloading activity If vehicle remains in situ issue code 30 PCN for overstaying regardless of activity within the bay Private vehicles should receive instant code 232 at any
time and be relocated to nearest paid-for parking place at request of WCC
59 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS Liveried or unliveried commercial vehicles (ie vans HGVs lorries etc)
Off-Street Loading Bays (Premises Loading Facilities) PCN Code 61 ldquoA heavy commercial vehicle wholly or partially parked on a footway verge or land between two carriagewaysrdquo PCN Code 62 ldquoParked with one or more wheels on or over a footpath or any part of a road other than a carriagewayrdquo
Enforcement by Marshal and CCTV
Issue code 61 or 62 PCN as appropriate where the vehicle is blocking the whole of the footway preventing safe
passage along the footway by pedestrians If the vehicle is attended and preventing the free flow of traffic the driver should be asked to move the vehicle In the event that the driver refuses then a code 61 or 62 PCN should be issued as appropriate supported by full notes and
photograph 1830-1100 the next day
Allow as long as necessary for loadingunloading the vehicle Give one hour casual observation If no loadingunloading seen give 5 mins constant observation If loadingunloading observed repeat process Every attempt should be made to contact the driver during the constant observation period to determine if activity is taking place or vehicle could be moved If no activity seen and the driver cannot be found issue code 61 or 62 PCN as
appropriate 1100-1830
One hour is allowed for loadingunloading the vehicle The vehicle may not return within one hour Give one hour casual observation If no loadingunloading seen and vehicle unattended issue code 61 or 62 PCN as appropriate Exemptions
1 Driver present and loadingunloading taking place vehicle not blocking the whole of the footway or causing an obstruction in particular the aged pedestrians with pushchairs and disabled members of the public can safely pass
2 WCC formal instruction to disregard
60 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Electric Bus Stands ndash ldquoAt any timerdquo Code 16 ldquoParked in a permit space or zone without clearly displaying a valid permitrdquo Code 22 ldquoReparked in the same parking place or zone within 30 minutes after leavingrdquo Code 23 ldquoParked in a parking place or area not designated for that class of vehiclerdquo Code 30 ldquoParked for longer than permittedrdquo
Enforcement by Marshal
Only electric buses displaying a valid permit may park in these bays Any contravening vehicle should be relocated to nearest paid-for parking place Please note there is no requirement for an electric bus to be charging when parked in these bays Whilst being for electric buses only the bays have a max stay of 2 hours during the hours 900ndashmidnight only Issue instant Code 16 PCN if electric bus is parked without clearly displaying a valid permit Issue instant Code 22 PCN if the bus returns within 30 mins of leaving the bay
Issue instant Code 23 PCN if the bus is not electric-only or is any other vehicle type
Issue instant Code 30 PCN if electric bus exceeds the max stay between 900ndashmidnight only
Note the TMO does not allow general loadingunloading or picking upsetting down
Exemptions
1 Electric bus displaying valid permit
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 WCC formal instruction to disregard
61 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Footway Parking PCN Code 61 ldquoA heavy commercial vehicle wholly or partially parked on a footway verge or land between two carriagewaysrdquo PCN Code 62 ldquoParked with one or more wheels on or over a footpath or any part of a road other than a carriagewayrdquo
Enforcement by Marshal and CCTV
The footway regulation applies at any time Footway is defined as any part of an urban road over which the public
have right of access on foot and can include private land vehicle crossovers and pavement lights etc unless a physical barrier prevents access It does not include private roads The same enforcement applies to vehicle crossovers and pavement lights as it does to pavement parking Whilst footway is generally separated from the carriageway by a raised kerb bollards or barriers some new schemes in WCC comprise of flush surfaces where both the carriageway and footway are level and the kerb line is clearly defined by the use of rectangular paving stones of a different material to that of the carriageway and footway Where there is no footway (eg in Mews) enforcement should be as per restricted street regulations (see pages 8-18) and pedestrian areas should be enforced using code 01 or 02 PCN as appropriate (see pages 19-21)
Instant code 61 or 62 PCN regardless of street narrowness or vehicle type unless exemption below applies Check
back of vehicle to see if driver in attendance and for evidence of loading activity Full notes to be made by the CEO The appropriate PCN code suffix should be used when issuing a code 61 or 62 PCN
Marshals can and should remove the covers from vehicles to take enforcement action Full notes to be made and photographs taken Marshals should always attempt to move vehicles that are loadingunloading onto the carriageway so that the activity may continue Do not issue PCN by CCTV unless it is clear that any concession is being abused Exemptions
1 Notification has been received that special permission has been given by Parking Services or WCC Special Events for the vehicle to park on footway in areas where loadingunloading is prohibited
2 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
3 In the Whitehall Security Zone
4 Vehicles being used for Fire Brigade Ambulance or Police purposes
62 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
5 BOC Cryospeed vehicles delivering to hospitals and specified clinics
6 WCC formal instruction to disregard
7 Under the Greater London Council (General Powers) Act 1974 loadingunloading is permitted whilst parked on the footway only if both the following apply and the vehicle is not parked on the footway adjacent to
where a loading restriction is indicated on the carriageway - (i) The loading or unloading of the vehicle could not have been satisfactorily performed had the vehicle
not been so parked and
(ii) The vehicle was not unattended at any time whilst parked If this is the case as long as is necessary is permitted and Marshals should give 20 mins casual observation (40 mins for HGVs) then additional 5 mins constant observation If loadingunloading observed repeat process If no evidence of loadingunloading after 25 mins (45 mins for HGVs) a code 61 or 62 PCN may
be issued PCN may also be issued if vehicle left unattended at any time during the process
63 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Dropped Footways PCN Code 27 ldquoParked in a special enforcement area adjacent to a footway cycle track or verge lowered to meet the level of the carriagewayrdquo
Enforcement by Marshal
The definition of the contravention under section 86 of the TMA 2004 is as follows ndash (1) In a special enforcement area a vehicle must not be parked on the carriageway adjacent to a footway cycle track or verge where ndash
(a) The footway cycle track or verge has been lowered to meet the level of the carriageway for the purpose of ndash (i) Assisting pedestrians crossing the carriageway (ii) Assisting cyclists entering or leaving the carriageway or (iii) Assisting vehicles entering or leaving the carriageway across the footway cycle track or verge or
(b) The carriageway has for a purpose within Paragraph (a)(i) to (iii) been raised to meet the level of the footway cycle track or verge
However code 27 should only be enforced where the footway has been loweredraised for the purpose of assisting pedestrians crossing the road We will not enforce code 27 where the footway has been loweredraised to assist vehicles to enterleave the road (eg driveways) The dropped footway should therefore have a corresponding dropped footway on the opposite side of the road or a central pedestrian haven Code 27 should only be enforced on stretches of SYL outside of controlled hours (code 01 appropriate during controls) Code 27 should not be enforced on areas of DYLs (code 01 appropriate at all times) and cannot be enforced within designated bays No signage is required Where a dropped footway contravention is occurring instant code 27 PCN Full notes to be made
Exemptions
1 Notification has been received that special permission has been given by Parking Services or WCC Special Events for the vehicle to park
2 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
3 In the Whitehall Security Zone
4 Vehicles being used for Fire Brigade Ambulance or Police purposes
5 WCC formal instruction to disregard
6 Driver prevented from proceeding by circumstances beyond his control or when it is necessary for himher to
wait to avoid an accident
64 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
7 To enable the removal of any obstruction to traffic For as long as necessary but exemption applies only where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere
8 Visible signs of unavoidable breakdown or recovery service vehicle in attendance
9 Collection of waste by or on behalf of the WCC where the presence of the vehicle at the location is essential
and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere
10 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting the free flow of traffic and is parked in compliance with the boardrsquos conditions of use
11 Domestic and office removal vehicles with special permission from Parking Services for as long as
necessary whilst actively loadingunloading
12 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off street area
Observations
1 Evidence of picking upsetting down passengers and their luggage observed Sufficient time must be
allowed for this activity (for as long as necessary) Driver should be with vehicle 2 Evidence of private vehicle loadingunloading observed in which case 20 mins casual observation must be
given before PCN issued For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place Give 20 mins casual observation to commercial vehicles even if no loading activity is seen
Note observations above only apply where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere Maximum time for loading at a dropped footway is 20 mins regardless of whether vehicle is commercial or private
3 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing a PCN
4 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
5 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
65 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Suspended Bays Designated and Specialised Parking Bays (Residentsrsquo Paid-for Parking Shared-Use Car Club Disabled Doctorsrsquo Diplomatic Hospital Electric Motorcycle etc) PCN Code 21 ldquoParked wholly or partly in a suspended bay or spacerdquo
Enforcement by Marshal and CCTV
Instant code 21 PCN and relocate to nearest non-suspended paid-for parking space
Marshal needs to check sign relative to bay for days and times that suspension is in force Suspension reference number and the positionlocation of sign(s) to be recorded Also record location of vehicle relative to house numberbuilding name Includes Post Office Vehicles ndash no exemption applies In motorcycle bays locks to be cut only when absolutely necessary that the motorcycle be moved
Exemptions
1 Suspended residentsrsquo shared-use and paid-for parking bays - 0830-0930 if valid residentsrsquo permit for zone
(or interim permit or permit URN) displayed telephone permit holder on first morning of suspension to advise that they should move their vehicle If permit holder contacted give 20 mins before commencing enforcement action If there is no response issue Warning Notice only for first 2 days relocating to nearest available residentsrsquo bay space in zone if necessary PCN and relocate on day 3 if vehicle still parked in contravention
2 Emergency residentsrsquo bay suspensions ndash where 7 daysrsquo notice is not given follow steps in exemption 1 above and relocate vehicle but do not issue PCN
3 White badge holders in suspended residentsrsquo shared-use and paid-for parking bays ndash Warning Notice only
for first 2 days relocating to nearest available residentsrsquo bay or paid-for parking space if necessary PCN and relocate on day 3 if vehicle still parked in contravention
4 Domesticcommercial removal vehicles carrying out their duties provided the resident or company has booked the suspension for this purpose
5 Special events permit displayed
6 Vehicles being used for Fire Brigade Ambulance or Police purposes
7 WCC formal instruction to disregard
66 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
8 Emergency Car Club suspensions ndash relocate vehicle and do not issue PCN
9 Blue bagged PampD machine where bays temporarily converted for residentsrsquodiplomatdisabled use - notification by suspension contractors of blue bag removal should be passed onto Marshals and no enforcement action on day of blue bag removal If bay is temporarily converted for alternative use no enforcement action to be taken unless there is an accompanying TMO WCC will notify
Observations
1 If loading activity to a nearby site by those who have booked the suspension is observed (purpose of the
suspension is for access and loading purposes) give 20 mins casual observation period to a commercial vehicle If no loading observed on second observation give 5 mins constant observation before issuing PCN
67 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Pedestrian Crossings andor Restricted Area Marked by Zig-Zags PCN Code 99 ldquoStopped on a pedestrian crossing or crossing area marked by zig-zagsrdquo
Enforcement by Marshal and CCTV
Instant code 99 PCN and relocate to the nearest paid-for parking space
Note licensed Hackney Carriages are not permitted to stop on zig-zags to pick upset down passengers even on the
zig-zag area beyond the crossing Exemptions
1 Vehicles being used for Fire Brigade Ambulance or Police purposes
2 Bus is stopping at bus stop on zig-zag area beyond the crossing
3 London Fire Brigade vehicle displaying Identifier Board
4 Vehicle parked on the instruction of a uniformed Police officer
5 Vehicle is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use CCTV Operators check Permits system by searching the VRM to
confirm if the vehicle holds a valid PIB
6 Traffic Signals repair and maintenance crews actively engaged in works
7 Vehicle has stopped to clear an obstruction from the road
8 WCC formal instruction to disregard
68 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Restricted Area Outside Schools ndash ldquoSchool ndash Keep ndash Clearrdquo PCN Code 48 ldquoStopped in a restricted area outside a school a hospital or a fire police or ambulance station when prohibitedrdquo PCN Code 01 (Outside times of restricted area controls) ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
Instant PCN if parked within controlled times during term-time on zig-zag area with the words lsquoSchool-Keep-Clearrsquo and relocate to nearest paid-for parking space
Outside the controlled times the adjacent SYL or DYL restrictions apply (see pages 8-18) Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 WCC formal instruction to disregard
69 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Special Permission Outside SchoolsNurseriesAdventure Playgrounds PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
The permission applies only on SYLs or DYLs during term-time and for the period before and after schoolnursery start and finish time PCN can be issued if vehicle parked for longer than 10 mins or if concession being abused (eg vehicle causing an obstruction such as blocking a driveway or picking upsetting down activity blatantly not taking place) Full notes to be made confirming obstructionabuse Exemptions
1 WCC formal instruction to disregard Observation
1 Give 10 mins observation if vehicle is parked close to schoolnurseryadventure playground displaying that
institutionrsquos concession card without causing an obstruction or if evidence of parentcarer picking upsetting down child is observed
70 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Taxi Ranks PCN Code 45 ldquoStopped on a taxi rankrdquo PCN Code 45w ldquoParked on a taxi rankrdquo
Enforcement by Marshal and CCTV
These ranks are areas of carriageway reserved for use by taxis waiting to pick up passengers and are protected for use by taxis only by virtue of a TMO The rankrsquos signage displays either a lsquono stoppingrsquo or lsquono waitingrsquo roundel dependent on the restriction of the rank in question Observation and enforcement may differ dependent upon whether a particular rank is subject to a lsquono stoppingrsquo or a lsquono waitingrsquo restriction ndash loadingunloading and picking upsetting down by other vehicles (non-taxis) is only permitted in lsquono waitingrsquo ranks Marshal needs to check sign relative to bay for days and times when the bay is for taxis only and whether the bayrsquos restriction is lsquono stoppingrsquo or lsquono waitingrsquo Instant code 45 PCN during controlled hours for lsquono stoppingrsquo ranks unless exemption applies Relocate to nearest
paid-for parking space upon request only Instant code 45w PCN during controlled hours for lsquono waitingrsquo ranks unless exemption applies Relocate to nearest
paid-for parking space upon request only Note Marshals have no power of enforcement against a taxi left unattended in a taxi rank Exemptions For both lsquono stoppingrsquo and lsquono waitingrsquo ranks
1 Metropolitan Police-registered Hackney carriage taxis during the permitted times
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
4 WCC formal instruction to disregard
5 WCC CCTV car being used in pursuance of statutory powers or duties
6 Vehicle belonging to the operator of a taxi driversrsquo shelter adjacent to the rank displaying a valid
dispensation during the shelterrsquos hours of operation
71 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
Observations
For both lsquono stoppingrsquo and lsquono waitingrsquo ranks
1 If vehicle is displaying valid HEB badge then 60 minute casual observation should be given before PCN issued
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation For lsquono waitingrsquo ranks only
3 If evidence of picking upsetting down passengers and their luggage is observed for as long as necessary
Driver should be with vehicle
4 Commercial vehicles (including long wheel-based vehicles) ndash give 20 mins casual observation If vehicle
still in situ after this issue instant PCN
Private vehicles ndash if evidence of loadingunloading observed give 20 mins casual observation as above
For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place If no evidence of loading activity seen instant PCN
72 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Restricted Bus StopsStands PCN Code 47 ldquoStopped on a restricted bus stop or standrdquo
Enforcement by Marshal and CCTV
Bus Stop should be signed lsquoclearway - no stopping at any time except buses or except local buses or permit holders onlyrsquo Bus StopStand should be marked with a cage and have a thick yellow line (bus stop clearway) or DYLs with two kerb markings No parking is permitted on bus stop clearways within the hours shown on the timeplate (which may be lsquoat any timersquo) Issue instant code 47 PCN and relocate to nearest paid-for parking space upon request
Bus stops with white cages and yellow lines running through them are only controlled by the yellow line restrictions and any loading restrictions (see pages 8-18) Exemptions
1 London Transport Buses
2 Vehicles being used for Fire Brigade Ambulance or Police purposes 3 London Transport breakdown and recovery vehicles attending breakdown
4 Cleansing and refuse vehicles undertaking statutory duties
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
6 WCC formal instruction to disregard
Observations
1 Give 2 mins observation to licensed Hackney Carriages to ascertain whether picking upsetting down andor loadingunloading passenger luggage is occurring If so give as long as necessary
2 Royal Mail vehicles collecting postal packets Give 20 mins casual observation
73 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
London Cycle Hire Scheme Bays ndash ldquoAt Any Timerdquo
PCN Code 43 ldquoParked on a cycle docking station parking placerdquo PCN Code 61 ldquoA heavy commercial vehicle wholly or partly parked on a footway verge or land between two carriagewaysrdquo PCN Code 62 ldquoParked with one or more wheels on or over a footpath or any part of a road other than a carriagewayrdquo
Enforcement by Marshal
Should Marshals observe a motor vehicle encroaching fully signed and operational London Cycle Hire Scheme bays the following action should be taken unless exemption applies If the bay is on-street instant code 43 PCN
If the bay is on the footway an instant code 61 or 62 PCN (as appropriate)
Note that vehicles are not permitted to encroach the bays to pick upset down or to loadunload
Exemptions
1 Vehicle being used for Fire Brigade Ambulance and Police purposes
2 Vehicle being used in connection with the maintenance improvement or reconstruction of any length of road
that incorporates the bay
3 Vehicle being used solely for the maintenance or operation of the London Cycle Hire Scheme
74 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MISUSE OF BAYS
Selling Goods from a Parking Place All parking places - within CPZ hours ONLY PCN Code 18 ldquoUsing a vehicle in a parking place in connection with the sale or offering or exposing for sale of goods when prohibitedrdquo
Enforcement by Marshal and CCTV
Offering or exposing goods for sale from within a parking place is not permitted Where this is taking place the driver should be asked to move the vehicle and informed that selling goods in parking places is not permitted If the vehicle remains parked and the activity continues issue code 18 PCN
When unable to issue a PCN because the vehicle has moved on the vehicle registration mark should be reported to the Licensing dept and a statement provided regarding the activities witnessed A likely example is ice cream vans in paid-for parking bays This restriction does not apply to vehicles displaying lsquofor
salersquo signs in the windscreen or to sign-written vehicles Exemption
1 WCC formal instruction to disregard
75 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MISUSE OF BAYS
Not Parked Correctly within the BaySpace All parking places PCN Code 24 ldquoNot parked correctly within the markings of the bay or spacerdquo
Enforcement by Marshal
Vehicles may not park outside the markings of any bay during controlled hours A Warning Notice only should be issued unless the vehicle is-
1 Causing a hazard to other road users 2 Affecting traffic flow or 3 Preventing the use of adjacent spaces
If anyall of 1-3 above are occurring issue instant code 24 PCN with appropriate suffix
Exemptions
1 Vehicle has parked across the dividing lines between a residentsrsquo bay and a paid-for parking bay (P2PPampD)
and has made payment or is displaying a valid payment
2 All vehicle wheels are within the bay markings or touching the bay markings
3 Vehicle appears to have been moved into new position without driverrsquos consent
4 Vehicle protruding onto uncontrolled SYL or other uncontrolled area Note that footway is always controlled
5 Vehicle being used for Fire Brigade Ambulance or Police purposes 6 WCC formal instruction to disregard
7 WCC CCTV car being used in pursuance of statutory powers or duties 8 Other exemption applies ndash see specific bay section
76 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
Emergency Services Vehicles - Fire BrigadeAmbulancePolice All marked Emergency Services vehicles including motorcycles and including private blue light ambulances All locations
Vehicle Type Descriptions ndash
Police - Marked vehicles commonly have lsquopolicersquo written on all sides cross hatchings at the rear in high visibility
colours and flashing lights fixed to the roof of the vehicle They also frequently have stripes on their sides Fire appliance - A vehicle equipped for fire fighting usually a large fire tender carrying an on-board pump to power
fire hoses to shoot water or chemical solutions at high pressure Emergency Ambulance - These are emergency vehicles with patient treatment facilities on board staffed by
paramedics who treat patients on arrival before transfer to hospital for further treatment They are tall vehicles with sufficient space at the rear to carry the injured on trolleys while medication is administered Emergency Ambulances are equipped with a wide range of emergency care equipment and a variety of drugs for medical and traumatic emergencies Private Blue Light Ambulance - These are NHS-contracted patient-transport services that ferry patients tofrom
hospital for routine visits They are unlikely to carry patient treatment facilities on board although some are adapted for this purpose Commonly they are essentially private cars painted in Ambulance and NHS colours
Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes 2 Unmarked Police car displaying log-book on dashboard
Note there are a number of agreed locations with the Metropolitan Police where the above exemptions do not apply and instant PCNs should be issued if Police vehicles are parked in contravention
3 Unmarked Fire Brigade vehicles displaying identifier badge
4 WCC formal instruction to disregard
77 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
Patient-Carrying Ambulances Non-emergency Ambulance vehicle displaying Ambulance Service notice (liveried or non-liveried) Dial a Ride WCC Social Services transport
Yellow Lines with or without loading restrictions and Parking Places
Enforcement by Marshal and CCTV
Observations
1 20 mins observation to be given on SYLsDYLs areas of loading restrictions and in parking places If no
evidence of picking upsetting down patients issue PCN after 20 mins Full notes to be made if no observation given (eg if concession being abused)
78 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
NHS Blood and Transplant Delivery Service Vehicles Various locations where PIB exemption applies
The NHS Blood and Transplant Delivery Service regularly deliver to and from Westminster hospitals and clinics Drivers are to be allowed to deliver for as long as necessary (PIB exemptions to apply) to all delivery points below The vehicles are liveried and have the NHS logo on each side This applies
Great Ormond St Hospital - Great Ormond St amp Lambs Conduit St
HCA Labs - Weymouth Street
King Edwards Hospital - Beaumont Street
London Clinic - Devonshire Place
London Clinic ndash Harley Street
St Marys Hospital - Winsland Street and South Wharf Road
University College Hospital - Whitfield Street
West End Donor Centre - Margaret Street Vehicles are permitted to park on
Paid-for parking bays
Residentsrsquo bays
SYLs and DYLs but the vehicle must not be parked in such a manner as to cause obstruction and where possible avoid parking where loading restrictions are in force
If a PCN is issued clear notes must be made and photos taken to validate the issue Any abuse of the exemption must be reported immediately to Parking Services
79 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
London Transport Buses PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal
Issue instant PCN if bus parked on SYL or DYL unless on authorised bus stand Full notes to be made by Marshal Exemptions
1 Visible signs of unavoidable London Transport Bus breakdown or if recovery service vehicle in attendance
2 WCC formal instruction to disregard
80 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
Sightseeing Tour Buses PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal
Issue instant PCN unless on permit holder only stand and displaying valid permit for that stand Full notes to be made by the Marshal
Exemptions
1 Visible signs of unavoidable Sightseeing Tour Bus breakdown or if recovery service vehicle in attendance
2 WCC formal instruction to disregard
81 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE CANNOT BE MOVED
Vehicle Breakdowns All locations
Enforcement by Marshal and CCTV as appropriate
lsquoBreakdownrsquo constitutes a sudden mechanical loss of ability for the vehicle to function efficiently which is beyond the reasonable control of the motorist It does not include problems incurred as a result of poor maintenance (eg running out of petrol) or neglect (eg leaving the lights on)
Marshals should follow protocols within this document as per bayuse type Issue instant PCN (as appropriate) and make full notes when
A note is left in vehicle stating broken down andor
Vehicle is unattended Exemptions
1 Recovery service vehicle (AARAC etc) actively attending a vehicle breakdown
2 WCC formal instruction to disregard Observations
1 A vehicle parkedstopped in contravention which is attended and where there are obvious signs of
breakdown such as
Large oilfluid leak
Steamsmoke
Driver can show mechanical fault
Damage following crash at location Give 30 mins casual observation to allow for a recovery service vehicle (AARAC etc) to attend When driver in attendance do not issue PCN If no recovery vehicle has arrived after 30 mins issue PCN as per bay typeuse explain how to challenge advising motorist they should provide evidence of breakdown
82 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE CANNOT BE MOVED
Vehicles Involved In Accidents and Abandoned Vehicles All locations
Enforcement by Marshal
Accidents
If vehicle has clearly been involved in a road traffic accident but no emergency services are in attendance and no driver is present then the Abandoned Vehicles Removal Service (AVRS) should be notified If emergency services are already in attendance then no Marshal action is required Abandoned Vehicles
An abandoned vehicle can be defined as
Vehicle with no road tax disc or a road tax disc that has expired by over one month and
Vehicle left on any land in the open air in such circumstances or for such a period that it may be reasonably assumed to be abandoned or if the vehicle had been brought to the piece of land for the purpose of abandonment
Marshal should issue a PCN on the first day a vehicle is seen parked in contravention (as appropriate) and believed to be abandoned The AVRS should be notified On the following day a second PCN should be issued A lsquoSuspected Abandoned Vehiclersquo notice should be placed on the vehicle Full details should be passed to the AVRS as below The AVRS will require the following information
Make and model
Colour
Registration number
Exact location eg outsideopposite number
General condition of vehicle Marshals are also expected to report suspected abandoned vehicles where they are not parked in contravention Vehicles without VRMs should be reported immediately
83 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
WARNING NOTICES AND RELOCATIONS
Warning Notices
Warning Notices will only be issued in specific circumstances for certain contraventions as outlined below When issuing a Warning Notice Marshals must -
Tear off the payment slip at the bottom of the template
Place the Warning Notice in a yellow Warning Notice envelope rather than a blue PCN envelope before fixing to the vehicle
Circumstances When Warning Notices to be Issued
Marshals will mainly be required to issue Warning Notices in the following circumstances for the following contraventions Note for a vehicle to be relocated a Marshal must issue both a Warning Notice and a code 00 PCN otherwise it will not show on the system and relocation details will not transfer to TRACE The code 00 PCN must not be placed on the vehicle
16y ldquoParked in a permit space or zone without clearly displaying a valid permit (obscuredillegible permit)rdquo
In dedicated white badge bays Warning Notice rather than PCN where badge that corresponds to the dedicated bay is obscuredillegible if a HHCT check confirms the badge as valid
16z ldquoParked in a permit space or zone without clearly displaying a valid permit (out of date permit)rdquo
In dedicated white badge bays Warning Notice rather than PCN where expired badge that corresponds to the dedicated bay has expired for up to 1 month Normal PCN thereafter
19y ldquoParked in a residentsrsquo or shared-use parking place or zone either displaying an invalid permit or
voucher or PampD ticket or after the expiry of paid for time (obscuredillegible permit)rdquo Warning Notice rather than PCN for obscuredillegible residents permit or white badge if a HHCT check confirms the permitbadge as valid
19z ldquoParked in a residentsrsquo or shared-use parking place or zone either displaying an invalid permit or
voucher or PampD ticket or after the expiry of paid for time (out of date permit)rdquo Warning Notice rather than PCN for expired annual resident permit where permit expired by 1-14 days or for expired white badge where badge expired up to 1 month Normal PCN thereafter
21r ldquoParked wholly or partly in a suspended bay or space (residentsrsquo bay)rdquo
Warning Notice and relocation rather than PCN for residents permit or white badge for the first 2 days Normal PCN on day 3 Both Warning Notice and code 00 to be issued for relocation
84 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
24rsu ldquoNot parked correctly within the markings of the bay or space (residentsrsquo bayshared-use bayelectronic paymentrdquo)
Warning Notice rather than PCN unless vehicle is preventing another vehicle from using an adjacent space or is causing an obstruction ie is a hazard to or is affecting traffic flow
40y ldquoParked in a designated disabled personrsquos parking place without displaying a valid disabled personrsquos
badge in the prescribed manner (obscuredillegible permit)rdquo
In blue badge bays Warning Notice rather than PCN for obscuredillegible white badge if a HHCT check confirms the badge as valid
40z ldquoParked in a designated disabled personrsquos parking place without displaying a valid disabled personrsquos
badge in the prescribed manner (out of date permit)rdquo In blue badge bays Warning Notice rather than PCN for expired white badge where badge expired up to 1 month Normal PCN thereafter
Marshals should issue one Warning Notice per day where above applies Code 00 relocations may also still be necessary in other circumstances Further ad hoc Warning Notice issue may be required for the introduction of new schemescontrolsenforcement as and when required Enforcement provider to be instructed when this applies Note 24u 40y amp 40z are not genuine codesuffix combinations as per London Councilsrsquo current list but have been
used by WCC for the purpose of Warning Notices only to enable us to convey to the motorist the error they have made These codes must not be used for PCNs
The Warning Notice makes it clear to the recipient that no payment is required but inevitably some motorists will still be confused and may question a Marshal or call the Contact Centre If so the motorist should be assured that no payment or further action on their behalf is required
85 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
WARNING NOTICES AND RELOCATIONS
Relocations
Since 2008 rather than clamping andor removing vehicles parked in contravention we have only relocated contravening vehicles to near-by paid-for bays (contravention dependent) Below outlines the protocols for relocating contravening vehicles following the issue of a PCN These protocols do not apply to situations where we are required to relocate vehicles that are not committing parking contraventions such as on the demands of the Police for the reasons of security Relocation Policy
Relocation should only generally occur in conjunction with the following contravention codes 16 21 23 40 41 42 45 47 48 amp 99
A common sense approach should be taken and all relocation activity should be proportionate (eg relocation may not be appropriate from an otherwise empty rank of bays)
Disabled badge holders should only be relocated if absolutely necessary
Aligned to the above relocation should only be considered in the following circumstances ndash o Where a vehicle is denying a specialist permit holder a space in a specialist bay (PCN codes 16 23 or
40) o Where a vehicle is denying a vehicle a space in a non-permit designated bay (PCN codes 23 41 42
45 or 47) o Where a vehicle is parked on zig-zags (codes 48 or 99) o Where a vehicle is parked in a suspended bay when the suspension is active (code 21) o Where an external request to relocate has been received from the Police from a Utility company
attending emergency works or from WCC Special Events
The table below shows the contraventions where we would consider relocation to be appropriate and the time constraints (if any) that the TMA 2004 places upon vehicle removal
PCN
CODE BASIC SUMMARY OF CONTRAVENTION
TIME CONSTRAINT
16 In permit space with no permit After 30 mins
21 Suspension Instant
23 Vehicle not designated for that parking place After 30 mins
40 Disabled bay Instant
41 Diplomats bay Instant
42 Police bay Instant
45 Taxi rank Instant
47 Bus stop Instant
48 Restricted area outside school Instant
99 Pedestrian crossingzig-zags Instant
any External requests to remove (eg Police special events emergency utility works etc)
Instant
Relocations should only take place when requests are made via the control room The control room must complete a full record of all relocation requests Once the request has come through from the control room the Marshal can then authorise for relocation and the crew proceed to relocate When relocating vehicles will be relocated to a paid-for bay as near to the original location as possible Only residentsrsquo permit holders should be moved to other residentsrsquo bays Other vehicles should only be relocated to residentsrsquo bays or onto yellow lines as an absolute last resort
86 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
A vehicle that has been relocated should not be issued with a further PCN at its new location for the rest of that day If the vehicle remains parked in contravention at its new location when controls recommence the following day a new PCN may then be issued Driver returns
If the driver or the person appearing to be in charge of the vehicle returns before the vehicle has all its wheels on the truck the vehicle should be released but any PCN remains payable Even if the vehicle is on the truck we should still look to release wherever practicable Unmoved vehicles post-relocation
Vehicles are to be left in situ at the new location unless it is necessary to relocate them again due to a suspension or Police request If the vehicle has not moved from the position it has been relocated to a PCN can be issued from the beginning of controlled hours the next day If the vehicle remains parked after this the AVRS procedure should be followed (see page 82)
The above protocols do not affect abandoned vehicles which can still be removed once the required notifications have been given and statutory time limits have been followed Non-contravention relocations
We will continue to receive external requests to removerelocate in certain circumstances such as from the Police for security reasons emergency utility company works WCC Special Events etc The process for necessary relocations where a contravention is not occurring remains the same but in these instances a dummy code 00 PCN will need to be created Relocation may be required without PCN issue when a code 21r Warning Notice is issued (see page 83)Note for a vehicle to be relocated in these circumstances a Marshal must issue both a Warning Notice and a code 00 PCN otherwise it will not show on the system and relocation details will not transfer to TRACE The code 00 PCN must not
be placed on the vehicle
SECTION 3 ndash MOVING TRAFFIC
87 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Camera Enforcement of Moving Traffic Contraventions
The KMECOP for enforcing parking contraventions by CCTV is outlined throughout Section 2 of this document
Directional signs on the carriageway only apply once the sign has been passed The direction is only active in the area behind the sign These are all lsquopositiversquo instruction signs Enforce showing the sign in the footage and the vehicle passing it However it is not necessary for the footage to show the front of the sign
SECTION 3 ndash MOVING TRAFFIC
88 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Box Junctions PCN Code 31 ldquoEntering and stopping in a box junction when prohibitedrdquo
Enforcement by CCTV
Instant code 31 PCN
Evidence must show vehicle approaching entering stopping and leaving the box junction The intention is to penalise motorists for entering the box junction when the exit is not clear and having to stop in the junction as a consequence of this action Preferably the footage should show the vehicle entering the junction or at least show the vehicle moving before stopping behind another stopped vehicle at the blocked exit Footage merely showing a vehicle stopped in a box junction is not considered evidence that the contravention has taken place Exemptions
1 Vehicle may be delayed by oncoming traffic waiting to turn right in which case do not issue
2 Vehicle forced to stop in the junction due to the braking of traffic ahead although the exit was clear at the
time the vehicle entered the box junction
3 Vehicles being used for Fire Brigade Ambulance or Police purposes
SECTION 3 ndash MOVING TRAFFIC
89 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Directional Instructions PCN Code 32 ldquoFailing to drive in the direction shown by the arrow on a blue signrdquo
Enforcement by CCTV
Instant code 32 PCN The appropriate PCN code suffix must be used when issuing a code 32 PCN
Turn left or right signs
Usually found on traffic islands and junctions these are intended to instruct traffic to proceed in the direction indicated by the arrow to prevent entering the path of oncoming traffic These signs are listed under the TSRGD 2002 as diagram 609 Proceed in the direction indicated by the arrow signs
These signs listed under the TSRGD 2002 as diagram 606 Vehicular traffic must proceed in the direction indicated by the arrow only apply to the junctions where they are sited The signs only instruct vehicles not to turn at that junction and to proceed in the direction indicated and do not apply anywhere in the street other than the junction Vehicles may be ticketed for turning at the junction where prohibited but not for performing U-turns within Piccadilly One-way traffic signs
This is the rectangular sign (TSRGD 2002 diagram 652) Contraventions include driving and reversing against the direction indicated
Evidence must show vehicle approaching and passing sign and driving in the wrong direction Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
SECTION 3 ndash MOVING TRAFFIC
90 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Route Restricting Certain Vehicles PCN Code 33 ldquoUsing a route restricted to certain vehiclesrdquo
Enforcement by CCTV
Instant code 33 PCN The appropriate PCN code suffix must be used when issuing a code 33 PCN
Evidence must show vehicle approaching and passing sign without complying with instruction Exemptions
1 Vehicles indicated on sign
2 Vehicle involved in moving an obstruction
3 Vehicle parked on the instruction of a uniformed Police officer
4 Vehicles used in connection with building operations or highway maintenance for work on the restricted route where the presence of the vehicle on the restricted route is essential This includes building
demolition and excavation street maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
5 Local Authority refuse collection vehicles when collecting refuse
6 Roadsweepers when sweeping roads
7 Royal Mail vehicles when delivering or collecting mail
8 Vehicle being used for Fire Brigade Ambulance or Police purposes
9 WCC formal instruction to disregard Oxford Street
Buses taxis and cycles restriction applies from Orchard Street (West) through to Rathbone Place (East) Monday to Saturday 0700ndash1900 Footage must show vehicles at the time they drive past the restriction sign and enter the restricted area PCNs may not be issued unless the vehicle is seen passing the sign
SECTION 3 ndash MOVING TRAFFIC
91 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Prohibited Turns PCN Code 50 ldquoPerforming a prohibited turnrdquo
Enforcement by CCTV
Instant code 50 PCN The appropriate PCN code suffix must be used when issuing a code 50 PCN
Evidence must show vehicle approaching and passing sign and making prohibited turn Note that a 3-point turn can still be defined as a lsquou-turnrsquo Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
SECTION 3 ndash MOVING TRAFFIC
92 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
No Entry PCN Code 51 ldquoFailing to comply with a no entry signrdquo
Enforcement by CCTV
Instant code 51 PCN
Evidence must show vehicle approaching and passing sign without complying with instruction Contravention includes reversing past the sign Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
SECTION 3 ndash MOVING TRAFFIC
93 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Prohibition on Certain Vehicle Types
PCN Code 52 ldquoFailing to comply with a prohibition on certain types of vehiclerdquo
Enforcement by CCTV
Instant code 52 PCN The appropriate PCN code suffix must be used when issuing a code 52 PCN
Evidence must show vehicle approaching and passing sign without complying with instruction Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes 2 WCC formal instruction to disregard
SECTION 3 ndash MOVING TRAFFIC
94 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
75 Tonnes Goods Vehicle Weight Restriction
PCN Code 52g ldquoFailing to comply with a prohibition on certain types of vehicle (goods vehicles exceeding max gross weight indicated)rdquo
Enforcement by CCTV
Instant code 52g PCN The appropriate code 52g PCN codesuffix must be used when issuing a weight restriction
PCN The restriction is for a goods vehicle the maximum gross weight of which exceeds 75 tonnes to proceed past the sign Evidence must show vehicle approaching and passing sign without complying with instruction Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 Vehicles being used for the purposes of exercising any statutory power or duty or performing any statutory
duty therein
3 Vehicle being used for the purposes of gaining access to or leaving any land or premises fronting upon or accessible only from that street
4 Vehicle being used for the removal of any obstruction to traffic in that street the maintenance improvement reconstruction cleaning or lighting of that street the laying erection alteration or repair in or adjacent to that street of any sewer or of any main pipe or apparatus for the supply of gas water or electricity or of any telecommunication system or the placing maintenance or removal of any traffic sign in that street if the vehicle cannot conveniently and lawfully be used for that purpose in any other street
5 WCC formal instruction to disregard
SECTION 3 ndash MOVING TRAFFIC
95 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Pedestrian Zones
PCN Code 53 ldquoFailing to comply with a restriction on vehicles entering a pedestrian zonerdquo
Enforcement by CCTV
Instant code 53 PCN
Evidence must show vehicle approaching and passing sign without complying with instruction Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes 2 WCC formal instruction to disregard
SECTION 4 ndash CHANGES TO PREVIOUS VERSION V18
96 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
WHOLE DOCUMENT
Title of document amended to lsquoKerbside Management amp Enforcement Code of Practice (and abbreviated to KMECOP)
References to Pay by Phone system amended to Pay-to-Park (and abbreviated to P2P)
References to CEOs replaced by Marshals
SECTION 1 - INTRODUCTION
Deletion of reference to Marshal COP as this has now been incorporated into the Operational Manual in para 36
Clarification of the role of the Marshal in para 61
SECTION 2 ndash PARKING
Parking Bays
Paid-For Motorcycle Bays
Addition of exemption 15 re Camden amp RBKC resident permit holders
Warning Notices and Relocations
Relocations
Enhancement of Relocation Policy section
9 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
11 London Fire Brigade Vehicle displaying Identifier Board
12 The main funeral or wedding vehicle as well as 2 other family vehicles in the funeral or wedding cortege All other vehicles must park legally
13 WCC formal instruction to disregard
Observations
1 There is evidence of loadingunloading bulky or heavy items For private loading activity the goods must be
too heavy or bulky to be carried from a legal parking place Take logging then give a minimum of 20 mins casual observation 0830-1100 - If loading still taking place after 20 mins give further 20 mins casual observation If no
loading observed after 20 mins give 5 mins constant observation before issuing PCN if loading is not observed during this period If loading is seen repeat procedure 1100-1830 - If vehicle still in situ after 20 mins issue PCN Multi-drops that may take longer than 20 mins
are permitted as long as the vehicle is moved in the process A fresh 20 minute casual observation should be given if vehicle moved
Note the TMO allows continuous loading activity for as long as necessary before 1100 but 20 mins max from 1100 to 1830
2 Evidence of picking upsetting down passengers and their luggage observed Sufficient time must be
allowed for this activity (for as long as necessary) Driver should be with vehicle
3 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
4 Vehicle is displaying an exemption board which allows vehicles to wait for 10 mins outside a named hotel
as agreed by WCC while picking upsetting down passengers
5 Give 5 mins constant observation to vehicles displaying a valid disabled badge to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
6 Vehicles displaying a valid residentsrsquo permit for the same zone (or interim permit or URN) to be given 5 mins
constant observation on a SYL If no loadingunloading activity observed after this time PCN should be issued If concession blatantly being abused PCN can be issued without 5 mins observation but full notes must be made
7 Vehicle displaying hospital car service identifier whilst parked in close proximity to hospitalclinic give 20
mins casual observation to allow for picking upsetting down passenger(s) andor patient(s) If no activity seen after 20 mins issue instant PCN Record hospitalclinic name
10 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Private Vehicles Private cars estate vehicles non-liveried solo motorcycles
LoadingUnloading Outside of CPZ hours - Night-Time Enforcement Waiting Restrictions may apply Loading Restrictions Do Not Apply PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
SYLs ndash All vehicles
SYLs not active therefore no enforcement unless timeplate extends hours in which case enforcement is identical to DYLs below for the duration of the extended period However no PCNs to be issued for the first and last 3 mins of extended period DYLs ndash1830-0830
Where there is evidence of loadingunloading bulky or heavy items take logging then give 20 mins casual observation If loading still taking place after 20 mins give further 20 mins casual observation If no loading observed after 20 mins give 5 mins constant observation and if loading still not observed during this period issue code 01
PCN If loading is seen repeat procedure Loadingunloading is permitted for as long as necessary For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place Exemptions and observations as per pages 8-9
11 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Private Vehicles Private cars estate vehicles non-liveried solo motorcycles
Double Parking Waiting Restrictions May Apply Loading Restrictions Do Not Apply PCN Code 26 ldquoParked in a special enforcement area more than 50cm from the edge of the carriageway and not within a designated parking placerdquo
Enforcement by Marshal and CCTV
Instant code 26 PCN unless exemption below applies
If loadingunloading activity is being carried out the driver should be asked to move to the kerbside where this is available and appropriate Note for double parking to be occurring the vehicle must be parked more than 50cm away from bothall kerbsedges of carriageway Exemptions
1 Wide streets in C zone Do not enforce outside CPZ hours unless vehicle is preventing free flow of traffic Full notes and photograph required
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 WCC formal instruction to disregard
Observations
1 If evidence of loadingunloading heavy bulky items seen and no other kerbside parking place available for vehicle nearby ndash
0830-1100 - give 20 mins casual observation If loading still taking place after 20 mins give further 20
mins casual observation If no loading observed after first 20 mins give 5 mins constant observation before issuing PCN if no further loading observed
1100-1830 - same applies but if vehicle still in situ after first 20 mins issue PCN
2 If evidence of picking upsetting down passengers seen allow as long as is necessary If no evidence seen
issue instant PCN 3 Give 5 mins constant observation to vehicles displaying a valid disabled badge to ascertain whether picking
upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
12 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles Liveried or unliveried commercial vehicles (ie vans HGVs lorries etc) Royal Mail vehicles liveried solo
motorcycles
Waiting Restrictions Apply Loading Restrictions Do Not Apply
PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
Instant code 01 PCN only if evidence of concession being abused ie driver in cafeacute etc Full notes to be made by
Marshal Do not issue PCN by CCTV unless it is clear that any concession is being abused Exemptions
1 Any vehicle - do not issue for the first and last 3 mins of controlled hours on SYLs 2 Notification has been received from Parking Services that special permission has been given to loadunload
post-1100 as operation cannot be completed within 20 min allowance
3 Vehicle is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use CCTV Operators check Permits system by searching the VRM to
confirm if the vehicle holds a valid PIB
4 Vehicle is identified as having a valid WCC-issued SYLDYL dispensation
5 Cleansing and refuse vehicles collecting rubbish from the side of the road (Note this applies to both WCC
and commercial refuse company vehicles)
6 Domestic and office removal vehicles for as long as necessary whilst actively loading unloading
7 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
8 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other
practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off-street area
13 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
9 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
10 Vehicle is in the Whitehall Security Zone
11 WCC formal instruction to disregard
12 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 0830ndash1100 - Give 20 mins casual observation then additional 5 mins constant observation If
loadingunloading is observed repeat process up to 1100 If no evidence of loadingunloading after 25 mins a PCN may be issued HGVs only give 40 mins casual observation then additional 5 mins constant observation If loading
unloading is observed repeat process up to 1100 If no evidence of loadingunloading after 45 mins a PCN may be issued 1100-1830
Casual observation for 20 mins and if vehicle is still in situ a PCN may be issued Multi-drops that may take longer than 20 mins are permitted as long as the vehicle is moved in the process A fresh 20 minute casual observation should be given if vehicle moved The back of vehicle should be checked to see if driver in attendance and for evidence of loadingunloading activity and a photograph of the back of the vehicle (or side of the vehicle where loadingunloading takes place) taken at time of issue Full notes to be made by Marshal HGVs only give 40 mins casual observation A PCN may be issued if vehicle still in situ after this period
1830ndash0830 on DYLs - As per 0830ndash1100 above
Note the TMO allows continuous loading activity for as long as necessary before 1100 but 20 mins max from 1100 to 1830 There is no restriction on the nature of goods for commercial loading activity HGVs are vehicles over 35 tonnes in weight The additional observation should only be given to those vehicles displaying the HGV operator disc They may also have chevrons at the rear although if present these only indicate vehicles that are over 75 tonnes
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation 3 BT vehicles loadingunloading Give 20 mins casual observation except outside exchange where 5 mins
constant observation should be given
4 Evidence of delivering mail or postal packets by couriers in which case 20 mins should be allowed before issuing a PCN Apply observations as per observation 1 above
5 Give 2 mins observation to licensed Hackney Carriages to ascertain whether loadingunloading andor picking upsetting down
6 Hospital Car Service vehicle displaying hospital car service identifier parked in close proximity to
hospitalclinic give 20 mins casual observation to allow for picking upsetting down passenger(s) andor patient(s) If no activity seen after 20 mins issue instant PCN Record hospitalclinic name
7 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual
observation As long as necessary should be given up to 1100 with 40 mins max thereafter CCTV camera operators should not issue PCNs to cash deliverycollection vehicles unless concession clearly being abused
8 Prisoner Transport vehicles in vicinity of Police station or Magistrates court ndash give 20 mins casual observation
14 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles Liveried or unliveried commercial vehicles (ie vans HGVs lorries etc) Royal Mail vehicles liveried solo
motorcycles
LoadingUnloading Outside of CPZ hours - Night-Time Enforcement Waiting Restrictions May Apply Loading Restrictions Do Not Apply PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
Do not issue PCN by CCTV unless it is clear that concessions are being abused SYLs ndash All vehicles
SYL controls not active therefore no enforcement unless timeplate extends hours in which case enforcement is identical to DYLs below for the duration of the extended period Unlimited loadingunloading activity is permitted However no PCNs to be issued for the first or last 3 mins of extended period DYLs ndash between 1830-0830
Give 20 mins casual observation then additional 5 mins constant observation If loadingunloading observed repeat process If no evidence of loadingunloading after 25 mins a PCN may be issued Multi-drops that may take longer than 20 mins are permitted as long as the vehicle is moved in the process A fresh 20 minute casual observation should be given if vehicle moved Unlimited loadingunloading activity is permitted The back of vehicle should be checked to see if driver in attendance and for evidence of loading activity Full notes to be made by Marshal HGVs only give 40 mins casual observation then additional 5 mins constant observation If no evidence of
loadingunloading after 45 mins a PCN may be issued There is no restriction on the nature of goods for commercial loading activity Exemptions and observations as per pages 12-13
15 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles Liveried or unliveried commercial vehicles (ie vans HGVs lorries etc) Royal Mail vehicles liveried solo
motorcycles
Double Parking Waiting Restrictions May Apply Loading Restrictions Do Not Apply PCN Code 26 ldquoParked in a special enforcement area more than 50cm from the edge of the carriageway and not within a designated parking placerdquo
Enforcement by Marshal and CCTV
Do not issue PCN by CCTV unless it is clear that any concession is being abused Note for double parking to be occurring the vehicle must be parked more than 50cm away from bothall kerbsedges
of the carriageway Do not issue code 26 PCNs in narrow streets but revert to waiting and loading restrictions as per pages 12-13 Exemptions
1 Cleansing and refuse vehicles collecting rubbish from the side of the road (Note this applies to both WCC and commercial refuse company vehicles)
2 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
3 WCC formal instruction to disregard
4 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
Observations
1 0830-1100 - give 20 mins casual observation If loading still taking place after 20 mins give further 20 mins
casual observation If no loading observed after first 20 mins give 5 mins constant observation before issuing PCN if no further loading observed HGVs only give 40 mins casual observation then additional 5 mins constant observation If no evidence of
loadingunloading after 45 mins a PCN may be issued
1100-1830 - same applies but if vehicle still in situ after first 20 mins issue PCN
16 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
HGVs only give 40 mins casual observation A PCN may be issued if vehicle still in situ after this period
2 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual
observation if no appropriate kerbside space available
17 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles HGVs over 25 tonnes or 5 tonnes laden weight buses of more than 8 seats excluding the driver
Overnight Waiting Ban Hours Midnight-0800 and 1830-Midnight Everyday
PCN Code 55 ldquoA commercial vehicle parked in a restricted street in contravention of the Overnight Waiting Banrdquo PCN code applies to any designation
Enforcement by Marshal and CCTV
Do not issue PCN by CCTV unless it is clear that any concession is being abused Check back of vehicle to see if vehicle attended before commencing enforcement Full notes to be made by Marshal There must be a repeater plate at both ends of the street and on turnarounds at junctions that turn into the street This is so the vehicle would have driven past the signed restriction
Exemptions
1 WCC formal instruction to disregard
2 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance Observations
1 Coachesbuses are allowed to remain parked until midnight in designated coach bays PCNs can be issued after this time once 10 mins casual observation has been given Coach defined as a vehicle containing more than 8 seats exclusive of the driver (ie 9 plus the driver) so if in doubt as to whether coach or mini-bus Marshal should count the number of passenger seats Coaches are now classed as lsquobusesrsquo
2 40 mins casual observation period should be given to HGVs followed by an additional 5 mins constant
observation to establish if the vehicle is in the process of loadingunloading If no evidence of loading activity then observed issue instant PCN If loading observed repeat the process This does not apply to coachesbuses
18 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles Coaches Buses
Waiting Restrictions Apply Loading Restrictions Do Not Apply PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
Do not issue PCN by CCTV unless it is clear that any concession is being abused
Coach defined as a vehicle containing more than 8 seats exclusive of the driver (ie 9 plus the driver) Coaches are now classed as lsquobusesrsquo
Exemptions
1 WCC formal instruction to disregard
2 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance Observations
1 10 mins casual observation If evidence of picking upsetting down passengers and their luggage is then observed give as long as is necessary to complete the process If no activity is seen after 10 mins observation then issue instant PCN
19 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES
Pedestrian Zones PCN Code 01 ldquoParked in a restricted street during prescribed hoursldquo PCN Code 02 ldquoldquoParked or loadingunloading in a restricted street where waiting and loadingunloading restrictions are in forcerdquo
Enforcement by Marshal and CCTV
The pedestrian zone signage will show the times when vehicular access to the zone is permitted During these times either normal SYL or loading ban restrictions apply (the latter where lsquono loadingrsquo signs are present) even though the zone will have no yellow line markings or kerb marks Unless exemption below applies any contravention within the zone should be issued with a code 01 or code 02 PCN (as appropriate) and not a code 62
Outside of the hours access is permitted an instant code 01 or code 02 PCN should be issued as appropriate unless
exemption below applies For commercial vehicles during hours access is permitted instant PCN only if evidence of concession being abused Do not issue PCN by CCTV to commercial vehicles unless it is clear that any concession is being abused Exemptions
1 Notification has been received from Parking Services that special permission has been given to loadunload for as long as necessary at a particular location or outside of zone access times
2 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company and is parked in compliance with the boardrsquos conditions of use CCTV Operators check
Permits system by searching the VRM to confirm if the vehicle holds a valid PIB
3 Vehicle is identified as having a valid WCC-issued SYL dispensation specifically given for a loading ban location
4 Cleansing and refuse vehicles collecting rubbish (Note this applies to WCC and commercial refuse company vehicles)
5 Domestic and office removal vehicles for as long as necessary whilst actively loadingunloading Special permission required from Parking Services if a loading ban is in place
6 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
20 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
7 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
8 Vehicle being used for Fire Brigade Ambulance or Police purposes
9 London Fire Brigade Vehicle displaying Identifier Board
10 WCC formal instruction to disregard
11 During times when access is permitted gate or barrier to premises which the vehicle needs access to is
being opened or closed and there is no other practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off-street area
12 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 During times when access is permitted and no loading ban is in place - There is evidence of private
vehicles loadingunloading bulky or heavy items Take logging then give a minimum of 20 mins casual
observation If loading still taking place after 20 mins give further 20 mins casual observation up until end of permitted access time If no loading observed after 20 mins give 5 mins constant observation before issuing PCN if loading not observed during this period If loading is seen repeat procedure As long as necessary should be given during permitted times
2 During times when access is permitted and no loading ban is in place give 20 mins casual observation to commercial vehicles then additional 5 mins constant observation If loadingunloading is observed repeat
process up until end of permitted access time If no evidence of loadingunloading after 25 mins a PCN may be issued As long as is necessary should be given during permitted times There is no restriction on the nature of goods for commercial loading activity HGVs only give 40 mins casual observation then additional 5 mins constant observation If loading
unloading is observed repeat process up until end of permitted access time If no evidence of loadingunloading after 45 mins a PCN may be issued
HGVs are vehicles over 35 tonnes in weight The additional observation should only be given to those vehicles displaying the HGV operator disc They may also have chevrons at the rear although if present these only indicate vehicles that are over 75 tonnes
3 During times when access is permitted - Evidence of picking upsetting down passengers and their luggage observed Sufficient time must be allowed for this activity (for as long as necessary) Driver should be with vehicle
4 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
5 During times when access is permitted and no loading ban is in place - Evidence of delivering mail or postal packets by couriers in which case 20 mins should be allowed before issuing a PCN Apply observations as per observation 2 for commercial vehicles above
6 BT vehicles loadingunloading Give 20 mins casual observation except outside exchange where 5 mins constant observation should be given
7 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
8 During times when access is permitted - Give 5 mins constant observation to vehicles displaying a valid
disabled badge to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
9 During times when access is permitted and no loading ban is in place - Vehicles displaying a valid residentsrsquo permit for the same zone (or interim permit or URN) to be given 5 mins constant observation before issue of PCN If no loadingunloading activity observed after this time PCN should be issued If concession blatantly being abused PCN can be issued without 5 mins observation but full notes must be made
21 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
10 Give 2 mins observation to licensed Hackney Carriages to ascertain whether loadingunloading andor picking upsetting down
11 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual
observation
22 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES
Waiting and Loading Restrictions Apply
PCN Code 02 ldquoParked or loadingunloading in a restricted street where waiting and loadingunloading restrictions are in forcerdquo
Enforcement by Marshal and CCTV
Instant PCN unless exemptions below apply Note at designated locations lsquoat any timersquo loading restriction signs are not required Exemptions
1 Notification has been received from Parking Services that special permission has been given to loadunload at a particular location
2 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by
a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use CCTV Operators check Permits system by searching the VRM to confirm if
the vehicle holds a valid PIB
3 Vehicle is identified as having a valid WCC-issued SYLDYL dispensation specifically given for a loading ban location
4 Cleansing and refuse vehicles collecting rubbish from the side of the road (Note this applies to WCC and
commercial refuse company vehicles)
5 Vehicle is in the Whitehall Security Zone 6 Vehicles used for Fire Brigade Ambulance or Police purposes
7 Domestic and office removal vehicles with special permission from Parking Services whilst actively loading
unloading for as long as necessary
8 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
9 Gate or barrier to premises which the vehicle needs access to is being opened or closed and there is no
other practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off-street area
10 Visible signs of unavoidable breakdown or recovery service vehicle in attendance
23 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
11 WCC formal instruction to disregard
12 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Evidence of picking upsetting down passengers and their luggage observed Sufficient time must be
allowed for this activity (for as long as necessary) Driver should be with vehicle
2 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
3 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual observation PCNs should not be issued by CCTV to cash deliverycollection vehicles unless concession clearly being abused
4 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation 5 Give 5 mins constant observation to vehicles displaying a valid disabled badge to ascertain whether picking
upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
6 Clinical or Hazardous Waste collection vehicles actively involved in the collection of clinical or hazardous
waste to be given 20 mins casual observation
7 Give 2 mins observation to licensed Hackney Carriages to ascertain whether loadingunloading andor picking upsetting down
24 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Residentsrsquo Bays PCN Code 12 ldquoParked in a residentsrsquo or shared-use parking place or zone without either clearly displaying a valid permit or voucher or pay and display ticket issued for that place or without payment of the parking chargerdquo PCN Code 19 ldquoParked in a residentsrsquo or shared-use parking place or zone either displaying an invalid permit or voucher or pay and display ticket or after the expiry of paid for timerdquo
Enforcement by Marshal
Instant code 12 PCN if vehicle displaying no visible residentsrsquo permit (code 12r) or if vehicle relying on a PampD ticket (code 12t) or other payment (code 12r) unless exemption below applies
Instant code 19 PCN If vehicle displaying an invalid residentsrsquo permit wrong zone (code 19w) incorrect VRM (code 19x) or expired permit (code 19z) unless exemption below applies
When instructed to take enforcement action as a result of a residentsrsquo permit being altered the vehicle can be issued with an instant code 12r PCN Details of this action must be confirmed with WCCrsquos permit investigation contractor at
the earliest opportunity
Exemptions
1 Vehicle is displaying any of the following valid permits ndash
Residentsrsquo permit for the appropriate zone (note a motorcycle residentsrsquo permit will be a lsquovirtualrsquoelectronic permit)
Permit URN
lsquoInterimrsquo residentsrsquo permit
WCC white disabled badge (note in a Car Club vehicle the VRM on the badge will not match that of the vehicle)
Official All Zones permit
Business or Teachersrsquo permit in sub-zone C2
Residentsrsquo visitorsrsquo (Brent) or business permit or white disabled badge equivalent (RBKC Purple Camden Green or substitute badge City of London Red) for a neighbouring borough on a reciprocal street where agreement applies and as denoted on the sign This does not apply in Queenrsquos Gate
2 All vehicles ndash do not issue for the first and last 3 mins of controls This does not apply to residentsrsquo bays that
are enforced at all times For non-24 hour controls this means -
0830 ndash 1830 controls
0830 0831 0832 ndash do not issue 0833 ndash 1826 ndash valid PCN 1827 1828 1829 ndash do not issue 1830 onwards ndash controls have ended 0830 ndash 2030 controls
0830 0831 0832 ndash do not issue
25 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
0833 ndash 2026 ndash valid PCN 2027 2028 2029 ndash do not issue 2030 onwards ndash controls have ended 0830 ndash 2200 controls
0830 0831 0832 ndash do not issue 0833 ndash 2156 ndash valid PCN 2157 2158 2159 ndash do not issue 2200 onwards ndash controls have ended
3 If vehicle is displaying an expired annual residentsrsquo permit for zone take following action
Permit expired by 1-14 days ndash Warning Notice
Permit expired by 15 days-1 month ndash Instant code 19z PCN
Permit expired by 1 month plus - Instant code 12r PCN
4 The residentsrsquo permit or White Disabled Badge is obscured in which case a Warning Notice only should be
issued if a HHCT check confirms the permitbadge as valid
5 If vehicle is displaying expired white badge take following action
Badge expired by 1 day-1 month ndash Warning Notice
Badge expired by 1 month plus ndash Instant code 12r PCN
6 Notification has been received from the Parking Services that special permission has been given to
loadunload at particular location
7 Vehicle displaying valid Trades Permit Note a Trades permit issued by a neighbouring borough is acceptable on a reciprocal street
8 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by
a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
9 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and
commercial refuse company vehicles
10 Domestic and office removal vehicles for as long as necessary whilst actively loadingunloading
11 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
12 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other
practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off street area
13 Vehicles used for Fire Brigade Ambulance or Police purposes
14 H zone residentsrsquo permit allows permit concessions in zones A and D
15 If vehicle is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings)
issue Warning Notice unless vehicle is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24 PCN
16 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
17 WCC formal instruction to disregard
18 WCC CCTV car being used in pursuance of statutory powers or duties
26 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
Observations
1 If evidence of picking upsetting down passengers and their luggage is observed a maximum of 2 mins is
allowed Driver should be with vehicle
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
3 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing PCN
4 Commercial vehicles (including long wheel-based vehicles) ndash give 20 mins casual observation If vehicle
still in situ issue instant PCN
Private vehicles ndash if evidence of loadingunloading observed give 20 mins casual observation as above
For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place If no evidence of loading activity seen instant PCN
Note maximum time for loading in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private If max time exceeded issue code 12r PCN
5 If vehicle is displaying valid HEB badge then 60 minute casual observation should be given before PCN
issued
6 Give 5 mins constant observation to vehicles displaying a valid blue disabled badge (any issuing authority) to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
7 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual observation As long as necessary should be given up to 1100 with 40 mins max thereafter
27 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Shared-Use Bays - Residentsrsquo Permits Pay and Display and Pay-to-Park PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 12 ldquoParked in a residentsrsquo or shared-use parking place or zone without either clearly displaying a valid permit or voucher or pay and display ticket issued for that place or without payment of the parking chargerdquo PCN Code 19 ldquoParked in a residentsrsquo or shared-use parking place or zone either displaying an invalid permit or voucher or pay and display ticket or after the expiry of paid for timerdquo
Enforcement by Marshal
Shared-use bays enable residentsrsquo permit holders and visitors to use the same parking bay Residentsrsquo permit holders displaying a valid permit for that zone can park in these bays at any time whereas visitors must pay to park during the hours controls apply Some shared-use bays are only available to visitors at certain times during the day as indicated by the signage (eg 10am-4pm) Marshals will need to check for various payment methods at shared-use bays ndash residentsrsquo permits Pay-to-Park PampD and Parking Card payments are all valid If no residentsrsquo permit is on display prior to issue give 5 mins constant observation and confirm on the Pay-to-Park system that no further payment by phone has been made This 5 mins observation period is to enable the motorist to make payment upon parking Record location number where vehicle is parked in Notes field on HHCT When confirming whether a vehicle has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked Where drivers have paid to park it is acceptable for them to move to another shared-use or paid-for parking bay within the same zone using the same payment until it expires but not to another zone even if the tariff is identical
28 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PCN Scenarios ndash
PampD Ticket Pay-to-Park Parking Card Residentsrsquo Permit = PCN Code
Pa
ym
en
t
none none none none 12s
at least 3 mins expiry
none none none 19s
none at least 3
mins expiry none none 19s
none none at least 3
mins expiry none 19s
none none Card incorrectly
scratched none 19s
none none none expired 19z
none none none wrong VRM 19x
none none none wrong zone 19w
Issue code 12s PCN after 5 mins constant observation if vehicle displaying no visible method of payment (no permit
no Parking Card no payment by phone or no PampD ticket or a PampD ticket from a different Borough) unless an exemption applies Issue instant code 19s PCN in the following circumstances unless an exemption applies ndash
1 Vehicle parked with a payment which has expired by at least 3 mins 2 Vehicle displaying a wrongly dated PampD ticket 3 Vehicle displaying PampD ticket or Parking Card face down obscured blank or incomplete Do not issue if
PampD ticket or Parking Card is upside down but details can be read - check ticketCard for validity 4 Vehicle displaying an incorrectly scratched Parking Card 5 Motorist is attempting to rely on a Pay-to-Park or PampD payment made in another zone 6 Vehicle is displaying a receipt of payment rather than a PampD ticket 1-6 above assumes no other valid method of payment has been used
Instant code 19 PCN If vehicle displaying an invalid residentsrsquo permit wrong zone (code 19w) incorrect VRM (code 19x) or expired permit (code 19z) unless exemption below applies
If note left by motorist indicating PampD not working or their creditdebit card not registering Marshal should report possible fault check for payment by other method and if none issue instant code 12s PCN Full notes to be recorded
When instructed to take enforcement action as a result of a residentsrsquo permit being altered the vehicle can be issued with an instant code 12s PCN Details of this action must be confirmed with WCCrsquos permit investigation contractor at
the earliest opportunity Exemptions
1 All vehicles ndash do not issue for the first and last 3 mins of controlled hours This means -
0830 ndash 1830 controls
0830 0831 0832 ndash do not issue 0833 ndash 1826 ndash valid PCN 1827 1828 1829 ndash do not issue 1830 onwards ndash controls have ended 0830 ndash 1330 Saturday controls (where applicable)
0830 0831 0832 ndash do not issue 0833 ndash 1326 ndash valid PCN 1327 1328 1329 ndash do not issue 1330 onwards ndash controls have ended
29 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
2 Vehicle is displaying any of the following valid items ndash
PampD ticket
Parking Card
Residentsrsquo permit for the appropriate zone (inc lsquovirtualrsquoelectronic motorcycle residentrsquo permit)
Permit URN
lsquoInterimrsquo residentsrsquo permit
WCC white disabled badge (note in a Car Club vehicle the VRM on the badge will not match that of the vehicle)
Official All Zones permit
Business or Teachersrsquo permit in sub-zone C2
Residentsrsquo visitorsrsquo (Brent) or business permit or white disabled badge equivalent (RBKC purple Camden green City of London red) for a neighbouring borough on a reciprocal street where agreement applies and as denoted on the sign This does not apply in Queenrsquos Gate
3 Motorist has made a valid payment by phone 4 If vehicle is displaying an expired annual residentsrsquo permit for zone take following action -
Permit expired by 1-14 days ndash Warning Notice
Permit expired by 15 days-1 month ndash Instant code 19s PCN
Permit expired by 1 month plus - Instant code 12s PCN
This assumes no valid PampD ticket Parking Card or white disabled badge is on display or no payment by phone has been made
5 The residentsrsquo parking permit or white disabled badge is obscured in which case a Warning Notice only
should be issued if a HHCT check confirms the permitbadge as valid
6 If vehicle is displaying expired white badge take following action
Badge expired by 1 day-1 month ndash Warning Notice
Badge expired by 1 month plus ndash Instant code 12s PCN
7 A PampD ticket purchased from the same zone is acceptable In Lincolnrsquos Inn Fields only this includes tickets purchased from Camden In Queens Gate and Exhibition Road this includes tickets purchased from RBKC
8 If PampD machine shows Marshalrsquos ldquoOut of Orderrdquo notice vehicle exempt for max stay calculated from the time
the machine is returned to service Vehicle must be moved unless other valid method of payment used or can rely on an exemption Code 08 (ldquoParked at an out of order meter during controlled hoursrdquo) is not to be used on shared-use bays Unless the above applies motorists should either use an alternative payment method or move the vehicle This is explained at the bay
9 Notification has been received from Parking Services that special permission has been given to loadunload
at particular location
10 Vehicle displaying valid Trades Permit Note a Trades permit issued by a neighbouring borough is acceptable on a reciprocal street
11 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by
a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
12 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and
commercial refuse company vehicles
13 Domestic and office removal vehicles for as long as necessary whilst actively loadingunloading
14 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
30 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
15 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other
practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off street area
16 Vehicle being used for Fire Brigade Ambulance or Police purposes
17 If vehicle overhanging bay markings (2 wheels or more are outside of the bay and not touching the bay
markings) issue Warning Notice unless vehicle is causing an obstruction to other road users ie is a hazard is affecting traffic flow or is preventing the use of adjacent space(s) in which case issue instant code 24 PCN
18 H zone residentsrsquo permit allows permit concessions in zones A and D
19 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
20 WCC formal instruction to disregard
21 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 If evidence of picking upsetting down passengers and their luggage is observed a maximum of 2 mins is
allowed Driver should be with vehicle
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
3 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing PCN
4 Commercial vehicles (including long wheel-based vehicles) ndash give 20 mins casual observation If vehicle
still in situ issue instant PCN For all commercial vehicles except long wheel-based vehicles the 20 mins exemption can be used before or after payment has been made to extend the loadingunloading period If PCN is issued for vehicle exceeding the 20 mins period this must be evidenced through Marshal observations and notes
Private vehicles ndash if evidence of loadingunloading observed give 20 mins casual observation as above If
no evidence of loading activity seen instant PCN Note maximum time in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private If max time exceeded issue code 12s PCN
5 Vehicle is displaying valid blue badge and payment to park has expired by less than 63 mins
6 Vehicle is a WCC Car Club vehicle and payment to park has expired by less than 63 mins This applies if
either Zipcar Reader Zipcar badge or WCC Car Club badge are on display
7 If vehicle is displaying valid HEB badge then 60 minute casual observation should be given before PCN issued
8 Give 5 mins constant observation to vehicles displaying a valid blue disabled badge (any issuing authority) to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
9 Electric vehicles and plug-in hybrids can park free of charge up to the max stay allowed 2 loggings required
Marshals should ascertain vehicle status via tax disc and vehicle make and model type
10 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual observation
31 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Paid-For Parking Bays (Pay and Display and Pay-to-Park Bays and Pay-to-Park Only Bays) PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 30 ldquoParked for longer than permittedrdquo
Enforcement by Marshal
Marshals will need to check for various payment methods at these bays ndash Pay-to-Park PampD and Parking Card payments are all valid Marshals should allow any valid method of payment (Pay-to-Park PampD ticket or Parking Card) in a paid-for parking bay regardless of specific bay designation Prior to issue give 5 mins constant observation and confirm on the Pay-to-Park system that no payment by phone has been made This 5 mins observation period is to enable the motorist to make payment upon parking Record location number where vehicle is parked in Notes field on HHCT A PCN may be issued once payment has expired by 3 mins As the motorist can subsequently top up their payment at any time there is no requirement to give a second 5 mins observation Where drivers have paid to park it is acceptable for them to move to another paid-for parking bay within the same zone using the same payment until it expires but not to another zone even if the tariff is identical If the motorist is attempting to rely on a Pay-to-Park or PampD payment made in another zone a code 11 PCN should
be issued PCN Scenarios ndash
PampD Ticket Pay-to-Park Parking Card = PCN Code
Pa
ym
en
t
none none none
11u (in P2P only bay)
11 (in P2PPampD bay)
at least 3 mins expiry
none none 05
none at least 3
mins expiry none 05
none none at least 3
mins expiry 05
none none Card incorrectly
scratched
11u (in P2P only bay)
11 (in P2PPampD bay)
32 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
If note left by motorist indicating PampD not working or card not registering report possible fault check for payment by other method and if none issue instant code 11 or 11u PCN as appropriate Full notes to be recorded
Where a vehicle is displaying a receipt of payment rather than a PampD ticket this is insufficient (PCN code 11 or 11u)
If vehicle is displaying an obscured PampD ticket or Parking Card or if ticketCard is face down issue instant code 11 or 11u PCN if no payment has been made by other method Do not issue if ticketCard is upside down only and
details can be read ndash check ticketCard for validity When confirming whether a vehicle has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked Note shared-use (residentsrsquopaid-for) bays are enforced by codes 12 and 19 (see pages 27-30) Exemptions
1 All vehicles ndash do not issue a PCN during the first and last 3 mins of controlled hours This means ndash
0830 ndash 1830 controls
0830 0831 0832 ndash do not issue 0833 ndash 1826 ndash valid PCN 1827 1828 1829 ndash do not issue 1830 onwards ndash controls have ended 0830 ndash 1330 Saturday controls (where applicable)
0830 0831 0832 ndash do not issue 0833 ndash 1326 ndash valid PCN 1327 1328 1329 ndash do not issue 1330 onwards ndash controls have ended
2 Vehicles showing the following valid permits can park free of charge 0830-0930 and 1730-1830 Where
controls on Saturday end at 1330 concession applies 0830-0930 and 1230-1330
Residentsrsquo permit for the zone (including lsquovirtualrsquoelectronic motorcycle residentsrsquo permit)
Official All Zones permit
Permit URN
lsquoInterimrsquo residentsrsquo permit
Business or Teachersrsquo permit in sub-zone C2
Residentsrsquo or business permit for a neighbouring borough on a reciprocal street
Where valid permit displayed PCN should not be issued until 0933 or from 1727 Where controls end at 1330 on a Saturday PCN should not be issued until 0933 or from 1227
0830 ndash 1830 controls
0830 ndash 0930 ndash first hour permit exemption applies 0930 0931 0932 ndash do not issue 0933 ndash 1726 ndash valid PCN 1727 1728 1729 ndash do not issue 1730 ndash 1830 ndash last hour permit exemption applies 1830 onwards ndash controls have ended 0830 ndash 1330 Saturday controls (where applicable)
0830 ndash 0930 ndash first hour permit exemption applies 0930 0931 0932 ndash do not issue 0933 ndash 1226 ndash valid PCN 1227 1228 1229 ndash do not issue 1230-1330 ndash last hour permit exemption applies 1330 onwards ndash controls have ended
3 A PampD ticket purchased from the same zone is acceptable In Lincolnrsquos Inn Fields only this includes tickets purchased from Camden In Queens Gate and Exhibition Road this includes tickets purchased from RBKC
33 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
4 If PampD machine shows Marshalrsquos ldquoOut of Orderrdquo notice vehicle exempt for max stay calculated from the time
the machine is returned to service Vehicle should be moved unless other method of payment used or can rely on an exemption Code 08 (ldquoParked at an out of order meter during controlled hoursrdquo) is not to be used on paid-for parking bays Unless the above applies motorists should either use an alternative payment method or move the vehicle This is explained at the bay
5 Vehicle is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued
by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
6 Vehicle is displaying valid WCC white disabled badge Note in a Car Club vehicle the VRM on the badge
will not match that of the vehicle
7 Vehicle is displaying a valid Trades permit Note a Trades permit issued by a neighbouring borough is acceptable on a reciprocal street
8 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and commercial refuse company vehicles
9 Domestic and office removal vehicles for as long as necessary whilst actively loadingunloading
10 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
11 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other
practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off-street area
12 Vehicles being used for Fire Brigade Ambulance or Police purposes
13 If vehicle is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings) issue Warning Notice unless vehicle is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24 PCN
14 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
15 WCC formal instruction to disregard
16 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Evidence of private vehicle loadingunloading observed in which case 20 mins casual observation must be
given before PCN issued
Give 20 mins casual observation to commercial vehicles even if no loading activity is seen Long wheel-
based vehicles that do not fit into one bay are still permitted to loadunload For all commercial vehicles except long wheel-based vehicles the 20 mins exemption can be used before or after payment has been made to extend the loadingunloading period If PCN is issued for vehicle exceeding the 20 mins period this must be evidenced through Marshal observations and notes
Note maximum time for loading in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private If max time exceeded issue code 11 or 11u PCN (as appropriate)
2 Evidence of picking upsetting down passengers and their luggage observed A maximum of 2 mins is
allowed Driver should be with vehicle
34 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
3 Vehicle is displaying valid blue badge and payment to park has expired by less than 63 mins
4 Vehicle is a WCC Car Club vehicle and payment to park has expired by less than 63 mins This applies if
either Zipcar Reader Zipcar badge or WCC Car Club badge are on display
5 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
6 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
7 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing a PCN
8 Give 5 mins constant observation to vehicles displaying a valid blue disabled badge to ascertain whether
picking upsetting down is occurring Issue instant PCN after this period if none seen and no payment madedisplayed If activity observed allow as long as necessary
9 Electric vehicles and plug-in hybrids can park free of charge up to the max stay allowed Marshals should
ascertain vehicle status via tax disc and vehicle make and model type If also displaying a residentsrsquo permit the max stay is additional to the hour concession at the startend of controlled hours
10 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual observation
35 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Paid-For Motorcycle Bays PCN Code 11g ldquoParked without payment of the parking charge (motorcycle bay)rdquo PCN Code 23g ldquoParked in a parking place or area not designated for that class of vehicle (motorcycle bay)rdquo PCN Code 24 ldquoNot parked correctly within the markings of the bay or spacerdquo
Enforcement by Marshal
Bay Regulations
Zones A B C D H ndash Bays for motorcycles only at all times
Zones E F G ndash Bays for motorcycles only 0700-1900 Mon-Sat Non-motorcycle vehicles can use the bays outside of these hours
Motorcycle defined as a lsquopowered 2 wheelerrsquo or by a tax class of lsquobicyclersquo Motorcycle bay payment does not entitle a motorcycle to use any other bay type (eg normal Pay-to-Park bay PampD bay etc) Motorcycles are permitted to move freely from one motorcycle bay to another in any zone as long as a valid payment to park for that day has been made Marshals can and should remove the covers from vehicles to take enforcement action Full notes to be made and photographs taken Motorcycle Enforcement Unless exemption below applies code 11g PCN to be issued after 5 mins observation if no valid motorcycle payment
is showing on the HHCT When confirming whether a motorcycle has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked Code 24 (no suffix) Warning Notice rather than full PCN unless motorcycle is preventing another vehicle from using
an adjacent space or is causing an obstruction ie is a hazard to other road users or is affecting traffic flow Other Vehicle (non-motorcycle) Enforcement Unless exemption below applies instant code 23g PCN to be issued to any non-motorcycle vehicle parked within the
bay during the hours the bay is controlled for motorcycle use only (at all times in zones A B C D and H and 0700-1900 Mon-Sat in zones E F and G) Vehicle to be authorised for relocation Relocation can occur from 30 minutes after the issue of the PCN Note loadingunloading by non-motorcycle vehicles is not permitted
36 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
Exemptions
1 Motorcycle with valid payment - note all motorcycle permits (daily weekly monthly quarterly yearly) are lsquovirtualrsquo electronic permits Nothing physical will be on display
2 No PCN to be issued to motorcycles for the first or last 3 minutes of controls when payment is required (CPZ
hours)
0830 ndash 1830
0830 0831 0832 ndash do not issue 0833 ndash 1826 ndash valid PCN 1827 1828 1829 ndash do not issue 1830 onwards ndash payment controls have ended 0830 ndash 1330 Saturday (where applicable)
0830 0831 0832 ndash do not issue 0833 ndash 1326 ndash valid PCN 1327 1328 1329 ndash do not issue 1330 onwards ndash payment controls have ended
3 No PCN to be issued to non-motorcycle vehicles parked in E F and G zones for first and last 3 minutes of
controls when bays are controlled for motorcycles only (ie no PCN until 0703 or from 1857) Other zones are for motorcycles only at all times so this exemption will not apply
0700 ndash 1900 controls
0700 0701 0702 ndash do not issue 0703 ndash 1856 ndash valid PCN 1857 1858 1859 ndash do not issue 1700 onwards ndash controls have ended
4 Electric motorcycles that have registered to use the scheme and have been issued with a yearly permit Note this will be indicated on the HHCT nothing physical will be on display Marshals should check that the motorcycle is indeed an electric motorcycle by checking that tax disc quotes a tax class of lsquoElectric Vehiclersquo If the motorcycle cannot be identified as an electric vehicle issue a code 11g PCN after 5 mins observation
and make comprehensive notes
5 Motorcycle displaying valid WCC white disabled badge
6 Motorcycles with a valid residentsrsquo permit are entitled to park in any motorcycle bay city-wide Note residentsrsquo permits for motorcycles are lsquovirtualrsquo electronic permits Nothing physical will be on display
7 Vehicle (any) is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board
issued by a utility company as long as the vehicle is not affecting the flow of traffic and is parked in compliance with the boardrsquos conditions of use
8 Vehicles (any) used in connection with building operations or highway maintenance in or adjacent to street
where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation
street maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
9 Vehicles (any) being used for Police Fire Brigade or Ambulance purposes
10 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and
commercial refuse company vehicles
11 Domestic and office removal vehicles with special permission from Parking Services for as long as necessary whilst actively loadingunloading
12 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
37 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
13 WCC formal instruction to disregard
14 WCC CCTV car being used in pursuance of statutory powers or duties
15 Motorcycles with a valid Camden or RBKC residentsrsquo permit are entitled to park in WCC motorcycle bays in
respective boundary streets where reciprocal agreements apply Observations
1 Evidence of motorcycle loadingunloading observed in which case 20 minutes casual observation should be
given before PCN issue Does not apply to non-motorcycle vehicles which are not permitted to loadunload
from paid-for motorcycle bays
2 Evidence of delivering mail or postal packets etc by motorcycle couriers in which case 20 minutes should be allowed before issuing a PCN
3 Any Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
4 Evidence of picking upsetting down passengers and their luggage observed (any vehicle) A maximum of 2
minutes is allowed and the driver should remain with the vehicle Exception to this is if picking upsetting down involves a disabled or aged person where as long as necessary should be given
5 Give 5 minutes constant observation to any vehicle displaying a valid disabled badge to ascertain whether
picking upsetting down is occurring Issue instant PCN after this if none seen If activity observed allow as long as necessary
6 Vehicle (any) is displaying a valid and correctly completed HEB badge Keep under casual observation for
60 minutes before issuing a PCN
38 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Split-Use Bays PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 25 ldquoParked in a loading place or bay during restricted hours without loadingrdquo PCN Code 45 ldquoStopped in a taxi rankrdquo PCN Code 45w ldquoParked in a taxi rankrdquo
Enforcement by Marshal and CCTV (as appropriate for restriction type)
These bays are split-use so their use differs depending on the time of the day andor the day of the week Signage at each bay advises what use is permitted and when The bays are generally a combination of ndash
Pay-to-Park bays during stated hours of control
Taxi ranks during specified hours
Loading bays during specified hours
1 Enforcement during Pay-to-Park hours of control
Enforcement exemptions and observations during these times are as per a standard paid-for parking bay (see pages 31-34) 2 Enforcement during taxi rank hours of control
Enforcement exemptions and observations during these times are as per a standard taxi rank (see pages 70-71) All vehicles ndash do not issue a PCN during the first and last 3 minutes of taxi rank controls
3 Enforcement during loading bay hours of control
Enforcement exemptions and observations during these times are as per a standard on-street loading bay (see pages 57-58) All vehicles ndash do not issue a PCN during the first and last 3 minutes of loading bay controls
39 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Taxi-Only Pay-to-Park Bays PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 23 ldquoParked in a parking place or area not designated for that class of vehiclerdquo
Enforcement by Marshal
These bays are for hackney carriages only during hours of control Taxi Enforcement
Unless exemption below applies prior to issue give 5 mins constant observation and confirm on the Pay-to-Park system that no further payment by phone has been made If no payment shown after this period issue code 11 PCN
If payment expired by 3 mins or more issue code 05 PCN
Where taxis have paid by phone to park it is acceptable for them to move to another taxi Pay-to-Park bay within the same zone using the same payment but not to another zone (as tariffs vary) If the taxi is relying on a Pay-to-Park payment made in another zone a code 11 PCN should be issued
When confirming whether a taxi has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked Other Vehicle (non-taxi) Enforcement Unless exemption below applies during controlled hours instant code 23 PCN to any non-taxi vehicle parked within
the bay Vehicle to be authorised for relocation Relocation can occur from 30 minutes after the issue of the PCN Exemptions
1 Taxis ndash do not issue PCN during the first and last 3 mins of controlled hours
2 Taxis ndash a correctly scratched and displayed Parking Card is acceptable
3 Vehicle (any) is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
4 Taxi is displaying valid WCC white disabled badge
5 Vehicle (any) is displaying a valid Trades permit
6 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and commercial refuse company vehicles
40 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
7 Domestic and office removal vehicles with special permission from Parking Services for as long as necessary whilst actively loadingunloading
8 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
9 Vehicles being used for Fire Brigade Ambulance or Police purposes
10 If Taxi is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings)
issue Warning Notice unless taxi is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24 PCN
11 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
12 WCC formal instruction to disregard
13 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Evidence of private vehicle (any) loadingunloading observed in which case 20 mins casual observation
must be given before PCN issued For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place
Give 20 mins casual observation to commercial vehicles (any) even if no loading activity is seen Long
wheel-based vehicles that do not fit into one bay are still permitted to loadunload
Note Maximum time for loading in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private
2 Evidence of picking upsetting down passengers and their luggage observed (any vehicle) A maximum of 2
mins is allowed Driver should be with vehicle
3 Taxi is displaying valid blue badge and payment to park has expired by less than 63 mins
4 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
5 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
6 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing a PCN
7 Give 5 mins constant observation to vehicles (any) displaying a valid blue disabled badge to ascertain
whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
41 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Coach-Only Pay-to-Park Bays PCN Code 05c ldquoParked after the expiry of paid for time (buses only)rdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 23c ldquoParked in a parking place or area not designated for that class of vehicle (buses only)rdquo
Enforcement by Marshal
These bays are for coaches only 0800-midnight Coach defined as a vehicle containing more than 8 seats (ie 9) exclusive of the driver and are now classed as lsquobusesrsquo
1 Coach Enforcement
Prior to issue give 5 mins constant observation and confirm on the Pay-to-Park system that no payment by phone has been made If no payment shown after this period issue code 11 PCN
If payment has expired by 3 mins or more issue code 05c PCN
Parking Cards may be used as an alternative to Pay-to-Park If obscured or face down and details cannot be read issue instant code 11 PCN
Where coaches have paid by phone to park it is acceptable for them to move to another coach Pay-to-Park bay within the same zone using the same payment but not to another zone (as tariffs vary) If the coach is relying on a Pay-to-Park payment made in another zone a code 11 PCN should be issued
When confirming whether a vehicle has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked 2 Other Vehicle (non-coach) Enforcement During hours of control instant code 23c PCN to any non-coach vehicle parked within the bay unless exemption
below applies Vehicle to be authorised for relocation and can occur from 30 minutes after the issue of the PCN Exemptions
1 Coaches ndash do not issue a PCN during the first and last 3 mins of controlled hours
2 Vehicle (any) is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
3 Vehicle (any) is displaying a valid Trades permit
42 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
4 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and commercial refuse company vehicles
5 Domestic and office removal vehicles with special permission from Parking Services for as long as
necessary whilst actively loadingunloading
6 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
7 Vehicles being used for Fire Brigade Ambulance or Police purposes
8 If coach is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings)
issue Warning Notice unless vehicle is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24 PCN
9 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
10 WCC formal instruction to disregard
11 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Evidence of private vehicle (any) loadingunloading observed in which case 20 mins casual observation
must be given before PCN issued For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place
Give 20 mins casual observation to commercial vehicles (any) even if no loading activity is seen
Note Maximum time for loading in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private
2 Evidence of picking upsetting down passengers and their luggage observed (any vehicle) A maximum of 2
mins is allowed Driver should be with vehicle
3 Vehicle (any) displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
4 Royal Mail vehicles or couriers deliveringcollecting postal packets Give 20 mins casual observation
5 Give 5 mins constant observation to vehicles (any) displaying a valid disabled badge to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
6 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual
observation
43 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
Parking Bays
Market Tradersrsquo Bays PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 16q ldquoParked in a permit space or zone without clearly displaying a valid permit (market tradersrsquo bay)rdquo PCN Code 24q ldquoNot parked correctly within the markings of the bay or space (market tradersrsquo bay)rdquo
Enforcement by Marshal
During controlled hours the bays are for market traders only who display the appropriate permit Those displaying a permitURN must still then pay to park (Pay-to-Park or Parking Card) Payment is based on whole hours and not on minutes Marshals will need to check for payment at these bays and whether a valid permit is displayed A market trader permit must be displayed to validate use of the bay There are no exemptions for non-market traderrsquos vehicles loadingunloading or picking upsetting down 1 Vehicles clearly displaying a Market Tradersrsquo permit - Where a valid market trader permit is displayed but no payment is evident issue code 11 PCN Prior to issue give 5
mins constant observation and confirm that no payment by phone has been made Record location number where vehicle is parked in Notes field on HHCT Issue instant code 05 if a valid permit is displayed but where payment has expired by at least 3 mins
Issue instant code 16q PCN where an invalid obscured or expired Market Traderrsquos Permit is displayed regardless of
whether payment has been made Relocate only at specific request of WCC
If market trader vehicle is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings) issue Warning Notice unless vehicle is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24q PCN (regardless of
whether a payment has been made or whether a valid permitURN is displayed)
44 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
2 All Other Vehicles ndash Issue instant code 16q if vehicle parked with no permit (regardless of whether payment made) Relocate only at
specific request of Marshal or WCC Exemptions
1 All vehicles ndash do not issue for first and last 3 mins of controlled hours
2 Valid market tradersrsquo permit or a valid URN corresponding to the bays displayed and valid payment is
evident
3 Vehicles being used for Fire Brigade Ambulance or Police purposes
4 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
5 WCC formal instruction to disregard
6 Vehicle undertaking statutory utility work 7 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
8 If vehicle displaying an expired market tradersrsquo permit (and payment has been made) ndash
1-14 days ndash Warning Notice
15 days+ - Instant code 16q PCN
9 WCC CCTV car being used in pursuance of statutory powers or duties
45 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Car Club Permit Holders Only Bays ndash ldquoAt Any Timerdquo PCN Code 16e ldquoParked in a permit space or zone without clearly displaying a valid permit (car club bay)rdquo PCN Code 24e ldquoNot parked correctly within the markings of the bay or space (car club bay)rdquo
Enforcement by Marshal
Car Club vehicles must be collected from and re-parked in their own bay which bears the appropriate identifier number Each individual vehicle may not park in an alternative Car Club bay Elsewhere Car Club vehicles may park in paid-for bays if an appropriate payment to park is made Marshals will need to check that the vehicle is a Car Club vehicle registered for the bay in which the vehicle is parked This will be indicated in one of two ways -
1 Car Club registration will be indicated on the Pay-to-Park system 2 The Car Club operator will provide a badge which will be displayed in the windscreen
Whether or not a badge is displayed in the windscreen confirm on the Pay-to-Park system that the vehicle is registered as a Car Club vehicle at the bay in which it is parked Instant code 16e PCN if vehicle not registered at the Car Club bay andor if vehicle is registered at a different Car
Club bay Vehicle should be authorised for relocation Note no picking upsetting down or loadingunloading is allowed in Car Club bays Exemptions
1 Vehicle is registered as Car Club vehicle for the bay and displaying the appropriate Car Club badge
2 Notification has been received from Parking Services that permission has been given for another vehicle to
use the bay (eg for loading or substitute vehicle that is not Car Club vehicle)
3 Exempted vehicle is parked across dividing lines within a space provided for 2 or more vehicles
4 Vehicle being used for Fire Brigade Ambulance or Police purposes
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
6 WCC formal instruction to disregard
7 WCC CCTV car being used in pursuance of statutory powers or duties
46 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Electric Vehicle Charging Bays ndash ldquoAt Any Timerdquo PCN Code 14 ldquoParked in an electric vehiclesrsquo charging place during restricted hours without chargingrdquo PCN Code 231 ldquoParked in a parking place or area not designated for that class of vehicle (electric vehicles bay)rdquo PCN Code 301 ldquoParked for longer than permitted (electric vehicles bay)rdquo
Enforcement by Marshal
Only electric and plug-in hybrid vehicles may park in these bays (or electric-only motorcycles in electric motorcycle bays) Marshals can check the status of vehicle via the tax disc or the make and model type Electric and plug-in hybrid vehicles must be charging their batteries ndash the charging point light will be green when actively charging and
blue when the vehicle is fully charged 1 Electric or Plug-In Hybrid vehicles - Issue code 14 PCN if electric or plug-in hybrid vehicle is parked but not charging Electric or plug-in hybrid vehicles
are only allowed to stay for the max stay for the bay which is indicated on the time-plate This restriction only applies MonndashSat 0830-1830 Issue code 301 PCN if max stay exceeded during controlled hours 2 Non-Electric or Plug-In Hybrid vehicles - Unless exemption below applies issue code 231 if the vehicle is not electric or plug-in hybrid
Note electric motorcycle bays are for electric motorcycles only All other vehicles including electric cars to be issued with a code 23 PCN in an electric motorcycle bay
Exemptions
1 Electric or plug-in hybrid vehicle (or electric motorcycle in electric motorcycle bays) parking within max stay
for the bay and actively charging the battery
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 Domestic and office removal vehicles with special permission from Parking Services for as long as necessary whilst actively loadingunloading
4 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications
47 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
6 WCC formal instruction to disregard
7 WCC CCTV car being used in pursuance of statutory powers
Observations
1 If evidence of picking upsetting down passengers and their luggage is observed a maximum of 2 mins is
allowed Driver should be with vehicle
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
3 Commercial vehicles (including long wheel-based vehicles) ndash give 20 mins casual observation If vehicle
still in situ issue after this instant PCN
Private vehicles ndash if evidence of loadingunloading observed give 20 mins casual observation as above
For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place If no evidence of loading activity seen instant PCN and authorise for relocation to nearest paid-for parking place
4 If vehicle is displaying valid HEB badge then 60 minute casual observation should be given before PCN
issued
48 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Disabled Blue Badge Bays ndash ldquoAt Any Timerdquo
PCN Code 22 ldquoRe-parked in the same parking place or zone within one hour of leavingrdquo PCN Code 30 ldquoParked for longer than permittedrdquo PCN Code 40 ldquoParked in a designated disabled personrsquos parking place without displaying a valid disabled personrsquos badge in the prescribed mannerrdquo
Enforcement by Marshal
Instant code 40 PCN if no disabled badge on display Contravening vehicle should be relocated to nearest paid-for
parking place The above also applies to vehicles displaying an expired or obscuredillegible blue disabled badge Where vehicle is displaying an altered badge details should be reported to WCCrsquos fraud investigation contractor as soon as possible Valid badge holders exceeding maximum stay (4 hours Mon-Fri 0830-1830) issue PCN code 30 only
If valid badge holder returns within one hour during the controlled period indicated on the sign and re-parks issue code 22 PCN
Only use lsquoorsquo suffix for blue badge holders not white badge holders Exemptions
1 Displaying valid European blue badge WCC white badge RBKC purple badge City of London red badge Camden green badge or replacement disabled badge or any other valid disabled badge Note 4 hour max stay during controlled hours still applies to badge holders
2 Vehicle is displaying a valid white badge URN 3 If details of white disabled badge unreadable or obscured issue Warning Notice only if a HHCT check
confirms the badge as valid unless valid blue badge also on display
4 If white badge has expired issue Warning Notice only up to one month after expiry Normal code 40 PCN
thereafter unless valid blue badge also on display
5 Vehicle being used for Fire Brigade Ambulance or Police purposes
6 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
49 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
7 WCC formal instruction to disregard
8 WCC CCTV car being used in pursuance of statutory powers or duties
9 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
10 Domestic and office removal vehicles with special permission from Parking Services for as long as necessary whilst actively loadingunloading
Observations
1 Evidence of vehicle loadingunloading observed in which case 20 mins casual observation must be given
before PCN issued For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place Give 20 mins casual observation to commercial vehicles even if no loading activity is seen Long wheel-based vehicles that do not fit into one bay are still permitted to loadunload
2 If evidence of picking upsetting down passengers and their luggage observed allow for a maximum of 2
mins unless this involves a disabled or aged passenger in which case allow as long as necessary If no evidence seen issue an instant PCN and authorise for relocation to nearest paid-for parking place
3 Royal Mail vehicles or couriers deliveringcollecting postal packets Give 20 mins casual observation
50 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Dedicated Disabled Bays ndash ldquoAt Any Timerdquo PCN Code 165 ldquoParked in a permit space or zone without clearly displaying a valid permit (dedicated disabled bay)rdquo
Enforcement by Marshal
The signage at a dedicated disabled bay displays the disabled icon and states lsquoPermit holder D___ onlyrsquo The bay also has lsquopermit holders onlyrsquo marked on the road surface The bay is therefore for the sole use of the vehicle displaying the unique correspondingly numbered lsquoD____rsquo Westminster white disabled badge This restriction applies at all times Issue instant code 165 PCN to any other vehicle including those displaying a blue disabled badge or a white
disabled badge not valid for parking in the bay Contravening vehicle should be relocated to nearest paid-for parking place Note the TMOs give no exemption or concession for general loadingunloading or picking upsetting down
Exemptions
1 Vehicles being used for Fire Brigade Ambulance or Police purposes
2 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
3 WCC formal instruction to disregard
4 Vehicle is displaying the corresponding valid white badge URN
5 If the corresponding white badge has expired issue Warning Notice only up to one month after expiry with
code 165 PCN thereafter
6 If corresponding white badge is obscured or unreadable issue Warning Notice only if a HHCT check
confirms the badge as valid
7 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Royal Mail vehicles or couriers deliveringcollecting postal packets Give 20 minutes casual observation
51 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Hotel Bays ndash ldquoAt Any Timerdquo PCN Code 166 ldquoParked in a permit space or zone without clearly displaying a valid permit (hotel bay)rdquo
Enforcement by Marshal
Only vehicles displaying an appropriate permit that matches the bay signage are able to park in these bays Vehicles parked without an appropriate permit should be issued with a code 166 PCN Relocation upon request
There is no exemption for general loadingunloading or picking upsetting down within the TMOs
Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
3 WCC formal instruction to disregard
4 WCC CCTV car being used in pursuance of statutory powers or duties
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
Observations
1 All vehicles ndash 5 mins observation to enable the permit to be collected from the hotel and displayed
52 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Doctorsrsquo Parking Bays - During Controlled Hours of Bay
PCN Code 16d ldquoParked in a permit space or zone without clearly displaying a valid permit (doctorrsquos bay)rdquo
Enforcement by Marshal
Instant code 16d PCN Contravening vehicles should be relocated to the nearest paid-for parking space at the
request of the surgerypermit holder only no sooner than 30 mins after PCN issue Where an expired Doctorsrsquo Parking permit is displayed issue PCN only Relocate only at specific request of WCC Exemptions
1 Displaying valid doctorsrsquo permit corresponding to the bay number or a valid doctorsrsquo permit URN
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
4 WCC formal instruction to disregard
5 WCC CCTV car being used in pursuance of statutory powers or duties
53 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Ambulance Bays PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo PCN Code 02 ldquoParked or loadingunloading in a restricted street where waiting and loadingunloading restrictions are in forcerdquo
Enforcement by Marshal and CCTV
Instant PCN These informal bays merely exempt ambulances from the parking restrictions which are indicated by SYLsDYLs Enforcement against other vehicles can only be made under contravention codes for the regulations in force (ie code 01 or 02) Yellow lines regulations apply to all other vehicles and usual exemptions to the yellow line restrictions still apply as per pages 8-9 (private vehicles) and 12-13 (commercial vehicles) Outside controlled hours on SYLs controls not active therefore no enforcement Exemptions
1 All Ambulance types
2 London Fire Brigade vehicle displaying Identifier Board
3 Vehicle being used for Fire Brigade Ambulance or Police purposes
4 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
5 WCC formal instruction to disregard
6 WCC CCTV car being used in pursuance of statutory powers or duties
54 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Hospital Parking Bays - During Controlled Hours of Bay
PCN Code 16h ldquoParked in a permit space or zone without clearly displaying a valid permit (hospital bay)rdquo
Enforcement by Marshal
Instant PCN Contravening vehicles should be relocated to the nearest paid-for parking space at the request of WCC Exemptions
1 Displaying valid hospital permit corresponding to the bay number or displaying a valid permit URN
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
4 WCC formal instruction to disregard
5 WCC CCTV car being used in pursuance of statutory powers or duties
55 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Diplomatic Bays ndash ldquoAt Any Timerdquo
PCN Code 41 ldquoStopped in a parking place designated for diplomatic vehiclesrdquo
Enforcement by Marshal
Instant PCN Contravening vehicles should be relocated to the nearest paid-for parking space at the request of the embassy only Exemptions
1 Vehicle has diplomatic VRM
2 Notification has been received from Parking Services that permission has been given for another vehicle to
use the bay (eg for loading or substitute vehicle that does not have diplomatic VRM)
3 Exempted vehicle is parked across dividing lines within a space provided for 2 or more vehicles
4 Vehicle being used for Fire Brigade Ambulance or Police purposes
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
6 WCC formal instruction to disregard
7 WCC CCTV car being used in pursuance of statutory powers or duties
56 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Police Designated Bays PCN Code 42 ldquoParked in a parking place designated for police vehiclesrdquo
Enforcement by Marshal
Duty solicitors and markedunmarked police vehicles only may use these bays Therefore enforcement within these bays should ONLY take place at the request of the nearby police station
Upon request only instant code 42 PCN and relocate to nearest paid-for parking space
Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 WCC formal instruction to disregard
3 WCC CCTV car being used in pursuance of statutory powers or duties
57 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
On-Street Loading Bays (Parking Places) PCN Code 22 ldquoRe-parked in the same parking place or zone within one hour of leavingrdquo PCN Code 232 ldquoParked in a parking place or area not designated for that class of vehicle (goods vehicle loading bays)rdquo PCN Code 25 ldquoParked in a loading place or bay during restricted hours without loadingrdquo PCN Code 30 ldquoParked for longer than permittedrdquo
Enforcement by Marshal
WCC operate both general lsquoLoading Onlyrsquo and lsquoGoods Vehicle Onlyrsquo loading bays The bay may or may not operate a maximum stay If so this will be indicated on the timeplate Vehicles may not park in these bays within the hours stated on the timeplate (some apply at all times) without engaging in loadingunloading activity This must be within the maximum time permitted for this activity if stated on the sign Where restriction advised on the signage vehicles returning within one hour issue code 22 PCN If the bay is a lsquogoods vehicles onlyrsquo loading bay issue code 222 PCN
If vehicle is of a class contrary to that indicated on timeplate (eg lsquogoods vehicles onlyrsquo) issue code 232 PCN and
relocate to the nearest paid-for parking place at the request of WCC Vehicles not observed loadingunloading during controlled hours issue code 25 PCN If the bay is a lsquogoods vehicles onlyrsquo loading bay issue code 252 PCN
Vehicles exceeding max time stated on the timeplate issue code 30 PCN
Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
3 WCC formal instruction to disregard
4 WCC CCTV car being used in pursuance of statutory powers or duties
Observations General lsquoLoading Onlyrsquo bays
1 Private vehicles If loadingunloading is observed give 20 mins casual observation then additional 5 mins
constant If loadingunloading activity still observed repeat process up to the max stay If vehicle still in situ
58 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
at end of max stay driver should be moved onto SYLsDYLs to complete loadingunloading activity If vehicle remains in situ issue code 30 PCN for overstaying regardless of activity within the bay
Commercial Vehicles Give 20 mins casual observation then additional 5 mins constant If
loadingunloading activity still observed repeat process up to the max stay If vehicle still in situ at end of max stay driver should be moved onto SYLsDYLs to complete loadingunloading activity If vehicle remains in situ issue code 30 PCN for overstaying regardless of activity within the bay
lsquoGoods Vehicles Onlyrsquo bays
2 lsquoGoods vehiclersquo defined within TMO as being ldquoa motor vehicle constructed or adapted for use for the
carriage of goods or burden of any description and is not drawing a trailerrdquo Allow 20 mins casual observation for goods vehicles then additional 5 mins constant If loadingunloading activity still observed repeat process up to the max stay If vehicle still in situ at end of max stay driver should be moved onto SYLsDYLs to complete loadingunloading activity If vehicle remains in situ issue code 30 PCN for overstaying regardless of activity within the bay Private vehicles should receive instant code 232 at any
time and be relocated to nearest paid-for parking place at request of WCC
59 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS Liveried or unliveried commercial vehicles (ie vans HGVs lorries etc)
Off-Street Loading Bays (Premises Loading Facilities) PCN Code 61 ldquoA heavy commercial vehicle wholly or partially parked on a footway verge or land between two carriagewaysrdquo PCN Code 62 ldquoParked with one or more wheels on or over a footpath or any part of a road other than a carriagewayrdquo
Enforcement by Marshal and CCTV
Issue code 61 or 62 PCN as appropriate where the vehicle is blocking the whole of the footway preventing safe
passage along the footway by pedestrians If the vehicle is attended and preventing the free flow of traffic the driver should be asked to move the vehicle In the event that the driver refuses then a code 61 or 62 PCN should be issued as appropriate supported by full notes and
photograph 1830-1100 the next day
Allow as long as necessary for loadingunloading the vehicle Give one hour casual observation If no loadingunloading seen give 5 mins constant observation If loadingunloading observed repeat process Every attempt should be made to contact the driver during the constant observation period to determine if activity is taking place or vehicle could be moved If no activity seen and the driver cannot be found issue code 61 or 62 PCN as
appropriate 1100-1830
One hour is allowed for loadingunloading the vehicle The vehicle may not return within one hour Give one hour casual observation If no loadingunloading seen and vehicle unattended issue code 61 or 62 PCN as appropriate Exemptions
1 Driver present and loadingunloading taking place vehicle not blocking the whole of the footway or causing an obstruction in particular the aged pedestrians with pushchairs and disabled members of the public can safely pass
2 WCC formal instruction to disregard
60 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Electric Bus Stands ndash ldquoAt any timerdquo Code 16 ldquoParked in a permit space or zone without clearly displaying a valid permitrdquo Code 22 ldquoReparked in the same parking place or zone within 30 minutes after leavingrdquo Code 23 ldquoParked in a parking place or area not designated for that class of vehiclerdquo Code 30 ldquoParked for longer than permittedrdquo
Enforcement by Marshal
Only electric buses displaying a valid permit may park in these bays Any contravening vehicle should be relocated to nearest paid-for parking place Please note there is no requirement for an electric bus to be charging when parked in these bays Whilst being for electric buses only the bays have a max stay of 2 hours during the hours 900ndashmidnight only Issue instant Code 16 PCN if electric bus is parked without clearly displaying a valid permit Issue instant Code 22 PCN if the bus returns within 30 mins of leaving the bay
Issue instant Code 23 PCN if the bus is not electric-only or is any other vehicle type
Issue instant Code 30 PCN if electric bus exceeds the max stay between 900ndashmidnight only
Note the TMO does not allow general loadingunloading or picking upsetting down
Exemptions
1 Electric bus displaying valid permit
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 WCC formal instruction to disregard
61 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Footway Parking PCN Code 61 ldquoA heavy commercial vehicle wholly or partially parked on a footway verge or land between two carriagewaysrdquo PCN Code 62 ldquoParked with one or more wheels on or over a footpath or any part of a road other than a carriagewayrdquo
Enforcement by Marshal and CCTV
The footway regulation applies at any time Footway is defined as any part of an urban road over which the public
have right of access on foot and can include private land vehicle crossovers and pavement lights etc unless a physical barrier prevents access It does not include private roads The same enforcement applies to vehicle crossovers and pavement lights as it does to pavement parking Whilst footway is generally separated from the carriageway by a raised kerb bollards or barriers some new schemes in WCC comprise of flush surfaces where both the carriageway and footway are level and the kerb line is clearly defined by the use of rectangular paving stones of a different material to that of the carriageway and footway Where there is no footway (eg in Mews) enforcement should be as per restricted street regulations (see pages 8-18) and pedestrian areas should be enforced using code 01 or 02 PCN as appropriate (see pages 19-21)
Instant code 61 or 62 PCN regardless of street narrowness or vehicle type unless exemption below applies Check
back of vehicle to see if driver in attendance and for evidence of loading activity Full notes to be made by the CEO The appropriate PCN code suffix should be used when issuing a code 61 or 62 PCN
Marshals can and should remove the covers from vehicles to take enforcement action Full notes to be made and photographs taken Marshals should always attempt to move vehicles that are loadingunloading onto the carriageway so that the activity may continue Do not issue PCN by CCTV unless it is clear that any concession is being abused Exemptions
1 Notification has been received that special permission has been given by Parking Services or WCC Special Events for the vehicle to park on footway in areas where loadingunloading is prohibited
2 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
3 In the Whitehall Security Zone
4 Vehicles being used for Fire Brigade Ambulance or Police purposes
62 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
5 BOC Cryospeed vehicles delivering to hospitals and specified clinics
6 WCC formal instruction to disregard
7 Under the Greater London Council (General Powers) Act 1974 loadingunloading is permitted whilst parked on the footway only if both the following apply and the vehicle is not parked on the footway adjacent to
where a loading restriction is indicated on the carriageway - (i) The loading or unloading of the vehicle could not have been satisfactorily performed had the vehicle
not been so parked and
(ii) The vehicle was not unattended at any time whilst parked If this is the case as long as is necessary is permitted and Marshals should give 20 mins casual observation (40 mins for HGVs) then additional 5 mins constant observation If loadingunloading observed repeat process If no evidence of loadingunloading after 25 mins (45 mins for HGVs) a code 61 or 62 PCN may
be issued PCN may also be issued if vehicle left unattended at any time during the process
63 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Dropped Footways PCN Code 27 ldquoParked in a special enforcement area adjacent to a footway cycle track or verge lowered to meet the level of the carriagewayrdquo
Enforcement by Marshal
The definition of the contravention under section 86 of the TMA 2004 is as follows ndash (1) In a special enforcement area a vehicle must not be parked on the carriageway adjacent to a footway cycle track or verge where ndash
(a) The footway cycle track or verge has been lowered to meet the level of the carriageway for the purpose of ndash (i) Assisting pedestrians crossing the carriageway (ii) Assisting cyclists entering or leaving the carriageway or (iii) Assisting vehicles entering or leaving the carriageway across the footway cycle track or verge or
(b) The carriageway has for a purpose within Paragraph (a)(i) to (iii) been raised to meet the level of the footway cycle track or verge
However code 27 should only be enforced where the footway has been loweredraised for the purpose of assisting pedestrians crossing the road We will not enforce code 27 where the footway has been loweredraised to assist vehicles to enterleave the road (eg driveways) The dropped footway should therefore have a corresponding dropped footway on the opposite side of the road or a central pedestrian haven Code 27 should only be enforced on stretches of SYL outside of controlled hours (code 01 appropriate during controls) Code 27 should not be enforced on areas of DYLs (code 01 appropriate at all times) and cannot be enforced within designated bays No signage is required Where a dropped footway contravention is occurring instant code 27 PCN Full notes to be made
Exemptions
1 Notification has been received that special permission has been given by Parking Services or WCC Special Events for the vehicle to park
2 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
3 In the Whitehall Security Zone
4 Vehicles being used for Fire Brigade Ambulance or Police purposes
5 WCC formal instruction to disregard
6 Driver prevented from proceeding by circumstances beyond his control or when it is necessary for himher to
wait to avoid an accident
64 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
7 To enable the removal of any obstruction to traffic For as long as necessary but exemption applies only where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere
8 Visible signs of unavoidable breakdown or recovery service vehicle in attendance
9 Collection of waste by or on behalf of the WCC where the presence of the vehicle at the location is essential
and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere
10 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting the free flow of traffic and is parked in compliance with the boardrsquos conditions of use
11 Domestic and office removal vehicles with special permission from Parking Services for as long as
necessary whilst actively loadingunloading
12 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off street area
Observations
1 Evidence of picking upsetting down passengers and their luggage observed Sufficient time must be
allowed for this activity (for as long as necessary) Driver should be with vehicle 2 Evidence of private vehicle loadingunloading observed in which case 20 mins casual observation must be
given before PCN issued For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place Give 20 mins casual observation to commercial vehicles even if no loading activity is seen
Note observations above only apply where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere Maximum time for loading at a dropped footway is 20 mins regardless of whether vehicle is commercial or private
3 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing a PCN
4 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
5 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
65 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Suspended Bays Designated and Specialised Parking Bays (Residentsrsquo Paid-for Parking Shared-Use Car Club Disabled Doctorsrsquo Diplomatic Hospital Electric Motorcycle etc) PCN Code 21 ldquoParked wholly or partly in a suspended bay or spacerdquo
Enforcement by Marshal and CCTV
Instant code 21 PCN and relocate to nearest non-suspended paid-for parking space
Marshal needs to check sign relative to bay for days and times that suspension is in force Suspension reference number and the positionlocation of sign(s) to be recorded Also record location of vehicle relative to house numberbuilding name Includes Post Office Vehicles ndash no exemption applies In motorcycle bays locks to be cut only when absolutely necessary that the motorcycle be moved
Exemptions
1 Suspended residentsrsquo shared-use and paid-for parking bays - 0830-0930 if valid residentsrsquo permit for zone
(or interim permit or permit URN) displayed telephone permit holder on first morning of suspension to advise that they should move their vehicle If permit holder contacted give 20 mins before commencing enforcement action If there is no response issue Warning Notice only for first 2 days relocating to nearest available residentsrsquo bay space in zone if necessary PCN and relocate on day 3 if vehicle still parked in contravention
2 Emergency residentsrsquo bay suspensions ndash where 7 daysrsquo notice is not given follow steps in exemption 1 above and relocate vehicle but do not issue PCN
3 White badge holders in suspended residentsrsquo shared-use and paid-for parking bays ndash Warning Notice only
for first 2 days relocating to nearest available residentsrsquo bay or paid-for parking space if necessary PCN and relocate on day 3 if vehicle still parked in contravention
4 Domesticcommercial removal vehicles carrying out their duties provided the resident or company has booked the suspension for this purpose
5 Special events permit displayed
6 Vehicles being used for Fire Brigade Ambulance or Police purposes
7 WCC formal instruction to disregard
66 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
8 Emergency Car Club suspensions ndash relocate vehicle and do not issue PCN
9 Blue bagged PampD machine where bays temporarily converted for residentsrsquodiplomatdisabled use - notification by suspension contractors of blue bag removal should be passed onto Marshals and no enforcement action on day of blue bag removal If bay is temporarily converted for alternative use no enforcement action to be taken unless there is an accompanying TMO WCC will notify
Observations
1 If loading activity to a nearby site by those who have booked the suspension is observed (purpose of the
suspension is for access and loading purposes) give 20 mins casual observation period to a commercial vehicle If no loading observed on second observation give 5 mins constant observation before issuing PCN
67 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Pedestrian Crossings andor Restricted Area Marked by Zig-Zags PCN Code 99 ldquoStopped on a pedestrian crossing or crossing area marked by zig-zagsrdquo
Enforcement by Marshal and CCTV
Instant code 99 PCN and relocate to the nearest paid-for parking space
Note licensed Hackney Carriages are not permitted to stop on zig-zags to pick upset down passengers even on the
zig-zag area beyond the crossing Exemptions
1 Vehicles being used for Fire Brigade Ambulance or Police purposes
2 Bus is stopping at bus stop on zig-zag area beyond the crossing
3 London Fire Brigade vehicle displaying Identifier Board
4 Vehicle parked on the instruction of a uniformed Police officer
5 Vehicle is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use CCTV Operators check Permits system by searching the VRM to
confirm if the vehicle holds a valid PIB
6 Traffic Signals repair and maintenance crews actively engaged in works
7 Vehicle has stopped to clear an obstruction from the road
8 WCC formal instruction to disregard
68 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Restricted Area Outside Schools ndash ldquoSchool ndash Keep ndash Clearrdquo PCN Code 48 ldquoStopped in a restricted area outside a school a hospital or a fire police or ambulance station when prohibitedrdquo PCN Code 01 (Outside times of restricted area controls) ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
Instant PCN if parked within controlled times during term-time on zig-zag area with the words lsquoSchool-Keep-Clearrsquo and relocate to nearest paid-for parking space
Outside the controlled times the adjacent SYL or DYL restrictions apply (see pages 8-18) Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 WCC formal instruction to disregard
69 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Special Permission Outside SchoolsNurseriesAdventure Playgrounds PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
The permission applies only on SYLs or DYLs during term-time and for the period before and after schoolnursery start and finish time PCN can be issued if vehicle parked for longer than 10 mins or if concession being abused (eg vehicle causing an obstruction such as blocking a driveway or picking upsetting down activity blatantly not taking place) Full notes to be made confirming obstructionabuse Exemptions
1 WCC formal instruction to disregard Observation
1 Give 10 mins observation if vehicle is parked close to schoolnurseryadventure playground displaying that
institutionrsquos concession card without causing an obstruction or if evidence of parentcarer picking upsetting down child is observed
70 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Taxi Ranks PCN Code 45 ldquoStopped on a taxi rankrdquo PCN Code 45w ldquoParked on a taxi rankrdquo
Enforcement by Marshal and CCTV
These ranks are areas of carriageway reserved for use by taxis waiting to pick up passengers and are protected for use by taxis only by virtue of a TMO The rankrsquos signage displays either a lsquono stoppingrsquo or lsquono waitingrsquo roundel dependent on the restriction of the rank in question Observation and enforcement may differ dependent upon whether a particular rank is subject to a lsquono stoppingrsquo or a lsquono waitingrsquo restriction ndash loadingunloading and picking upsetting down by other vehicles (non-taxis) is only permitted in lsquono waitingrsquo ranks Marshal needs to check sign relative to bay for days and times when the bay is for taxis only and whether the bayrsquos restriction is lsquono stoppingrsquo or lsquono waitingrsquo Instant code 45 PCN during controlled hours for lsquono stoppingrsquo ranks unless exemption applies Relocate to nearest
paid-for parking space upon request only Instant code 45w PCN during controlled hours for lsquono waitingrsquo ranks unless exemption applies Relocate to nearest
paid-for parking space upon request only Note Marshals have no power of enforcement against a taxi left unattended in a taxi rank Exemptions For both lsquono stoppingrsquo and lsquono waitingrsquo ranks
1 Metropolitan Police-registered Hackney carriage taxis during the permitted times
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
4 WCC formal instruction to disregard
5 WCC CCTV car being used in pursuance of statutory powers or duties
6 Vehicle belonging to the operator of a taxi driversrsquo shelter adjacent to the rank displaying a valid
dispensation during the shelterrsquos hours of operation
71 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
Observations
For both lsquono stoppingrsquo and lsquono waitingrsquo ranks
1 If vehicle is displaying valid HEB badge then 60 minute casual observation should be given before PCN issued
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation For lsquono waitingrsquo ranks only
3 If evidence of picking upsetting down passengers and their luggage is observed for as long as necessary
Driver should be with vehicle
4 Commercial vehicles (including long wheel-based vehicles) ndash give 20 mins casual observation If vehicle
still in situ after this issue instant PCN
Private vehicles ndash if evidence of loadingunloading observed give 20 mins casual observation as above
For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place If no evidence of loading activity seen instant PCN
72 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Restricted Bus StopsStands PCN Code 47 ldquoStopped on a restricted bus stop or standrdquo
Enforcement by Marshal and CCTV
Bus Stop should be signed lsquoclearway - no stopping at any time except buses or except local buses or permit holders onlyrsquo Bus StopStand should be marked with a cage and have a thick yellow line (bus stop clearway) or DYLs with two kerb markings No parking is permitted on bus stop clearways within the hours shown on the timeplate (which may be lsquoat any timersquo) Issue instant code 47 PCN and relocate to nearest paid-for parking space upon request
Bus stops with white cages and yellow lines running through them are only controlled by the yellow line restrictions and any loading restrictions (see pages 8-18) Exemptions
1 London Transport Buses
2 Vehicles being used for Fire Brigade Ambulance or Police purposes 3 London Transport breakdown and recovery vehicles attending breakdown
4 Cleansing and refuse vehicles undertaking statutory duties
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
6 WCC formal instruction to disregard
Observations
1 Give 2 mins observation to licensed Hackney Carriages to ascertain whether picking upsetting down andor loadingunloading passenger luggage is occurring If so give as long as necessary
2 Royal Mail vehicles collecting postal packets Give 20 mins casual observation
73 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
London Cycle Hire Scheme Bays ndash ldquoAt Any Timerdquo
PCN Code 43 ldquoParked on a cycle docking station parking placerdquo PCN Code 61 ldquoA heavy commercial vehicle wholly or partly parked on a footway verge or land between two carriagewaysrdquo PCN Code 62 ldquoParked with one or more wheels on or over a footpath or any part of a road other than a carriagewayrdquo
Enforcement by Marshal
Should Marshals observe a motor vehicle encroaching fully signed and operational London Cycle Hire Scheme bays the following action should be taken unless exemption applies If the bay is on-street instant code 43 PCN
If the bay is on the footway an instant code 61 or 62 PCN (as appropriate)
Note that vehicles are not permitted to encroach the bays to pick upset down or to loadunload
Exemptions
1 Vehicle being used for Fire Brigade Ambulance and Police purposes
2 Vehicle being used in connection with the maintenance improvement or reconstruction of any length of road
that incorporates the bay
3 Vehicle being used solely for the maintenance or operation of the London Cycle Hire Scheme
74 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MISUSE OF BAYS
Selling Goods from a Parking Place All parking places - within CPZ hours ONLY PCN Code 18 ldquoUsing a vehicle in a parking place in connection with the sale or offering or exposing for sale of goods when prohibitedrdquo
Enforcement by Marshal and CCTV
Offering or exposing goods for sale from within a parking place is not permitted Where this is taking place the driver should be asked to move the vehicle and informed that selling goods in parking places is not permitted If the vehicle remains parked and the activity continues issue code 18 PCN
When unable to issue a PCN because the vehicle has moved on the vehicle registration mark should be reported to the Licensing dept and a statement provided regarding the activities witnessed A likely example is ice cream vans in paid-for parking bays This restriction does not apply to vehicles displaying lsquofor
salersquo signs in the windscreen or to sign-written vehicles Exemption
1 WCC formal instruction to disregard
75 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MISUSE OF BAYS
Not Parked Correctly within the BaySpace All parking places PCN Code 24 ldquoNot parked correctly within the markings of the bay or spacerdquo
Enforcement by Marshal
Vehicles may not park outside the markings of any bay during controlled hours A Warning Notice only should be issued unless the vehicle is-
1 Causing a hazard to other road users 2 Affecting traffic flow or 3 Preventing the use of adjacent spaces
If anyall of 1-3 above are occurring issue instant code 24 PCN with appropriate suffix
Exemptions
1 Vehicle has parked across the dividing lines between a residentsrsquo bay and a paid-for parking bay (P2PPampD)
and has made payment or is displaying a valid payment
2 All vehicle wheels are within the bay markings or touching the bay markings
3 Vehicle appears to have been moved into new position without driverrsquos consent
4 Vehicle protruding onto uncontrolled SYL or other uncontrolled area Note that footway is always controlled
5 Vehicle being used for Fire Brigade Ambulance or Police purposes 6 WCC formal instruction to disregard
7 WCC CCTV car being used in pursuance of statutory powers or duties 8 Other exemption applies ndash see specific bay section
76 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
Emergency Services Vehicles - Fire BrigadeAmbulancePolice All marked Emergency Services vehicles including motorcycles and including private blue light ambulances All locations
Vehicle Type Descriptions ndash
Police - Marked vehicles commonly have lsquopolicersquo written on all sides cross hatchings at the rear in high visibility
colours and flashing lights fixed to the roof of the vehicle They also frequently have stripes on their sides Fire appliance - A vehicle equipped for fire fighting usually a large fire tender carrying an on-board pump to power
fire hoses to shoot water or chemical solutions at high pressure Emergency Ambulance - These are emergency vehicles with patient treatment facilities on board staffed by
paramedics who treat patients on arrival before transfer to hospital for further treatment They are tall vehicles with sufficient space at the rear to carry the injured on trolleys while medication is administered Emergency Ambulances are equipped with a wide range of emergency care equipment and a variety of drugs for medical and traumatic emergencies Private Blue Light Ambulance - These are NHS-contracted patient-transport services that ferry patients tofrom
hospital for routine visits They are unlikely to carry patient treatment facilities on board although some are adapted for this purpose Commonly they are essentially private cars painted in Ambulance and NHS colours
Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes 2 Unmarked Police car displaying log-book on dashboard
Note there are a number of agreed locations with the Metropolitan Police where the above exemptions do not apply and instant PCNs should be issued if Police vehicles are parked in contravention
3 Unmarked Fire Brigade vehicles displaying identifier badge
4 WCC formal instruction to disregard
77 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
Patient-Carrying Ambulances Non-emergency Ambulance vehicle displaying Ambulance Service notice (liveried or non-liveried) Dial a Ride WCC Social Services transport
Yellow Lines with or without loading restrictions and Parking Places
Enforcement by Marshal and CCTV
Observations
1 20 mins observation to be given on SYLsDYLs areas of loading restrictions and in parking places If no
evidence of picking upsetting down patients issue PCN after 20 mins Full notes to be made if no observation given (eg if concession being abused)
78 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
NHS Blood and Transplant Delivery Service Vehicles Various locations where PIB exemption applies
The NHS Blood and Transplant Delivery Service regularly deliver to and from Westminster hospitals and clinics Drivers are to be allowed to deliver for as long as necessary (PIB exemptions to apply) to all delivery points below The vehicles are liveried and have the NHS logo on each side This applies
Great Ormond St Hospital - Great Ormond St amp Lambs Conduit St
HCA Labs - Weymouth Street
King Edwards Hospital - Beaumont Street
London Clinic - Devonshire Place
London Clinic ndash Harley Street
St Marys Hospital - Winsland Street and South Wharf Road
University College Hospital - Whitfield Street
West End Donor Centre - Margaret Street Vehicles are permitted to park on
Paid-for parking bays
Residentsrsquo bays
SYLs and DYLs but the vehicle must not be parked in such a manner as to cause obstruction and where possible avoid parking where loading restrictions are in force
If a PCN is issued clear notes must be made and photos taken to validate the issue Any abuse of the exemption must be reported immediately to Parking Services
79 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
London Transport Buses PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal
Issue instant PCN if bus parked on SYL or DYL unless on authorised bus stand Full notes to be made by Marshal Exemptions
1 Visible signs of unavoidable London Transport Bus breakdown or if recovery service vehicle in attendance
2 WCC formal instruction to disregard
80 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
Sightseeing Tour Buses PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal
Issue instant PCN unless on permit holder only stand and displaying valid permit for that stand Full notes to be made by the Marshal
Exemptions
1 Visible signs of unavoidable Sightseeing Tour Bus breakdown or if recovery service vehicle in attendance
2 WCC formal instruction to disregard
81 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE CANNOT BE MOVED
Vehicle Breakdowns All locations
Enforcement by Marshal and CCTV as appropriate
lsquoBreakdownrsquo constitutes a sudden mechanical loss of ability for the vehicle to function efficiently which is beyond the reasonable control of the motorist It does not include problems incurred as a result of poor maintenance (eg running out of petrol) or neglect (eg leaving the lights on)
Marshals should follow protocols within this document as per bayuse type Issue instant PCN (as appropriate) and make full notes when
A note is left in vehicle stating broken down andor
Vehicle is unattended Exemptions
1 Recovery service vehicle (AARAC etc) actively attending a vehicle breakdown
2 WCC formal instruction to disregard Observations
1 A vehicle parkedstopped in contravention which is attended and where there are obvious signs of
breakdown such as
Large oilfluid leak
Steamsmoke
Driver can show mechanical fault
Damage following crash at location Give 30 mins casual observation to allow for a recovery service vehicle (AARAC etc) to attend When driver in attendance do not issue PCN If no recovery vehicle has arrived after 30 mins issue PCN as per bay typeuse explain how to challenge advising motorist they should provide evidence of breakdown
82 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE CANNOT BE MOVED
Vehicles Involved In Accidents and Abandoned Vehicles All locations
Enforcement by Marshal
Accidents
If vehicle has clearly been involved in a road traffic accident but no emergency services are in attendance and no driver is present then the Abandoned Vehicles Removal Service (AVRS) should be notified If emergency services are already in attendance then no Marshal action is required Abandoned Vehicles
An abandoned vehicle can be defined as
Vehicle with no road tax disc or a road tax disc that has expired by over one month and
Vehicle left on any land in the open air in such circumstances or for such a period that it may be reasonably assumed to be abandoned or if the vehicle had been brought to the piece of land for the purpose of abandonment
Marshal should issue a PCN on the first day a vehicle is seen parked in contravention (as appropriate) and believed to be abandoned The AVRS should be notified On the following day a second PCN should be issued A lsquoSuspected Abandoned Vehiclersquo notice should be placed on the vehicle Full details should be passed to the AVRS as below The AVRS will require the following information
Make and model
Colour
Registration number
Exact location eg outsideopposite number
General condition of vehicle Marshals are also expected to report suspected abandoned vehicles where they are not parked in contravention Vehicles without VRMs should be reported immediately
83 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
WARNING NOTICES AND RELOCATIONS
Warning Notices
Warning Notices will only be issued in specific circumstances for certain contraventions as outlined below When issuing a Warning Notice Marshals must -
Tear off the payment slip at the bottom of the template
Place the Warning Notice in a yellow Warning Notice envelope rather than a blue PCN envelope before fixing to the vehicle
Circumstances When Warning Notices to be Issued
Marshals will mainly be required to issue Warning Notices in the following circumstances for the following contraventions Note for a vehicle to be relocated a Marshal must issue both a Warning Notice and a code 00 PCN otherwise it will not show on the system and relocation details will not transfer to TRACE The code 00 PCN must not be placed on the vehicle
16y ldquoParked in a permit space or zone without clearly displaying a valid permit (obscuredillegible permit)rdquo
In dedicated white badge bays Warning Notice rather than PCN where badge that corresponds to the dedicated bay is obscuredillegible if a HHCT check confirms the badge as valid
16z ldquoParked in a permit space or zone without clearly displaying a valid permit (out of date permit)rdquo
In dedicated white badge bays Warning Notice rather than PCN where expired badge that corresponds to the dedicated bay has expired for up to 1 month Normal PCN thereafter
19y ldquoParked in a residentsrsquo or shared-use parking place or zone either displaying an invalid permit or
voucher or PampD ticket or after the expiry of paid for time (obscuredillegible permit)rdquo Warning Notice rather than PCN for obscuredillegible residents permit or white badge if a HHCT check confirms the permitbadge as valid
19z ldquoParked in a residentsrsquo or shared-use parking place or zone either displaying an invalid permit or
voucher or PampD ticket or after the expiry of paid for time (out of date permit)rdquo Warning Notice rather than PCN for expired annual resident permit where permit expired by 1-14 days or for expired white badge where badge expired up to 1 month Normal PCN thereafter
21r ldquoParked wholly or partly in a suspended bay or space (residentsrsquo bay)rdquo
Warning Notice and relocation rather than PCN for residents permit or white badge for the first 2 days Normal PCN on day 3 Both Warning Notice and code 00 to be issued for relocation
84 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
24rsu ldquoNot parked correctly within the markings of the bay or space (residentsrsquo bayshared-use bayelectronic paymentrdquo)
Warning Notice rather than PCN unless vehicle is preventing another vehicle from using an adjacent space or is causing an obstruction ie is a hazard to or is affecting traffic flow
40y ldquoParked in a designated disabled personrsquos parking place without displaying a valid disabled personrsquos
badge in the prescribed manner (obscuredillegible permit)rdquo
In blue badge bays Warning Notice rather than PCN for obscuredillegible white badge if a HHCT check confirms the badge as valid
40z ldquoParked in a designated disabled personrsquos parking place without displaying a valid disabled personrsquos
badge in the prescribed manner (out of date permit)rdquo In blue badge bays Warning Notice rather than PCN for expired white badge where badge expired up to 1 month Normal PCN thereafter
Marshals should issue one Warning Notice per day where above applies Code 00 relocations may also still be necessary in other circumstances Further ad hoc Warning Notice issue may be required for the introduction of new schemescontrolsenforcement as and when required Enforcement provider to be instructed when this applies Note 24u 40y amp 40z are not genuine codesuffix combinations as per London Councilsrsquo current list but have been
used by WCC for the purpose of Warning Notices only to enable us to convey to the motorist the error they have made These codes must not be used for PCNs
The Warning Notice makes it clear to the recipient that no payment is required but inevitably some motorists will still be confused and may question a Marshal or call the Contact Centre If so the motorist should be assured that no payment or further action on their behalf is required
85 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
WARNING NOTICES AND RELOCATIONS
Relocations
Since 2008 rather than clamping andor removing vehicles parked in contravention we have only relocated contravening vehicles to near-by paid-for bays (contravention dependent) Below outlines the protocols for relocating contravening vehicles following the issue of a PCN These protocols do not apply to situations where we are required to relocate vehicles that are not committing parking contraventions such as on the demands of the Police for the reasons of security Relocation Policy
Relocation should only generally occur in conjunction with the following contravention codes 16 21 23 40 41 42 45 47 48 amp 99
A common sense approach should be taken and all relocation activity should be proportionate (eg relocation may not be appropriate from an otherwise empty rank of bays)
Disabled badge holders should only be relocated if absolutely necessary
Aligned to the above relocation should only be considered in the following circumstances ndash o Where a vehicle is denying a specialist permit holder a space in a specialist bay (PCN codes 16 23 or
40) o Where a vehicle is denying a vehicle a space in a non-permit designated bay (PCN codes 23 41 42
45 or 47) o Where a vehicle is parked on zig-zags (codes 48 or 99) o Where a vehicle is parked in a suspended bay when the suspension is active (code 21) o Where an external request to relocate has been received from the Police from a Utility company
attending emergency works or from WCC Special Events
The table below shows the contraventions where we would consider relocation to be appropriate and the time constraints (if any) that the TMA 2004 places upon vehicle removal
PCN
CODE BASIC SUMMARY OF CONTRAVENTION
TIME CONSTRAINT
16 In permit space with no permit After 30 mins
21 Suspension Instant
23 Vehicle not designated for that parking place After 30 mins
40 Disabled bay Instant
41 Diplomats bay Instant
42 Police bay Instant
45 Taxi rank Instant
47 Bus stop Instant
48 Restricted area outside school Instant
99 Pedestrian crossingzig-zags Instant
any External requests to remove (eg Police special events emergency utility works etc)
Instant
Relocations should only take place when requests are made via the control room The control room must complete a full record of all relocation requests Once the request has come through from the control room the Marshal can then authorise for relocation and the crew proceed to relocate When relocating vehicles will be relocated to a paid-for bay as near to the original location as possible Only residentsrsquo permit holders should be moved to other residentsrsquo bays Other vehicles should only be relocated to residentsrsquo bays or onto yellow lines as an absolute last resort
86 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
A vehicle that has been relocated should not be issued with a further PCN at its new location for the rest of that day If the vehicle remains parked in contravention at its new location when controls recommence the following day a new PCN may then be issued Driver returns
If the driver or the person appearing to be in charge of the vehicle returns before the vehicle has all its wheels on the truck the vehicle should be released but any PCN remains payable Even if the vehicle is on the truck we should still look to release wherever practicable Unmoved vehicles post-relocation
Vehicles are to be left in situ at the new location unless it is necessary to relocate them again due to a suspension or Police request If the vehicle has not moved from the position it has been relocated to a PCN can be issued from the beginning of controlled hours the next day If the vehicle remains parked after this the AVRS procedure should be followed (see page 82)
The above protocols do not affect abandoned vehicles which can still be removed once the required notifications have been given and statutory time limits have been followed Non-contravention relocations
We will continue to receive external requests to removerelocate in certain circumstances such as from the Police for security reasons emergency utility company works WCC Special Events etc The process for necessary relocations where a contravention is not occurring remains the same but in these instances a dummy code 00 PCN will need to be created Relocation may be required without PCN issue when a code 21r Warning Notice is issued (see page 83)Note for a vehicle to be relocated in these circumstances a Marshal must issue both a Warning Notice and a code 00 PCN otherwise it will not show on the system and relocation details will not transfer to TRACE The code 00 PCN must not
be placed on the vehicle
SECTION 3 ndash MOVING TRAFFIC
87 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Camera Enforcement of Moving Traffic Contraventions
The KMECOP for enforcing parking contraventions by CCTV is outlined throughout Section 2 of this document
Directional signs on the carriageway only apply once the sign has been passed The direction is only active in the area behind the sign These are all lsquopositiversquo instruction signs Enforce showing the sign in the footage and the vehicle passing it However it is not necessary for the footage to show the front of the sign
SECTION 3 ndash MOVING TRAFFIC
88 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Box Junctions PCN Code 31 ldquoEntering and stopping in a box junction when prohibitedrdquo
Enforcement by CCTV
Instant code 31 PCN
Evidence must show vehicle approaching entering stopping and leaving the box junction The intention is to penalise motorists for entering the box junction when the exit is not clear and having to stop in the junction as a consequence of this action Preferably the footage should show the vehicle entering the junction or at least show the vehicle moving before stopping behind another stopped vehicle at the blocked exit Footage merely showing a vehicle stopped in a box junction is not considered evidence that the contravention has taken place Exemptions
1 Vehicle may be delayed by oncoming traffic waiting to turn right in which case do not issue
2 Vehicle forced to stop in the junction due to the braking of traffic ahead although the exit was clear at the
time the vehicle entered the box junction
3 Vehicles being used for Fire Brigade Ambulance or Police purposes
SECTION 3 ndash MOVING TRAFFIC
89 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Directional Instructions PCN Code 32 ldquoFailing to drive in the direction shown by the arrow on a blue signrdquo
Enforcement by CCTV
Instant code 32 PCN The appropriate PCN code suffix must be used when issuing a code 32 PCN
Turn left or right signs
Usually found on traffic islands and junctions these are intended to instruct traffic to proceed in the direction indicated by the arrow to prevent entering the path of oncoming traffic These signs are listed under the TSRGD 2002 as diagram 609 Proceed in the direction indicated by the arrow signs
These signs listed under the TSRGD 2002 as diagram 606 Vehicular traffic must proceed in the direction indicated by the arrow only apply to the junctions where they are sited The signs only instruct vehicles not to turn at that junction and to proceed in the direction indicated and do not apply anywhere in the street other than the junction Vehicles may be ticketed for turning at the junction where prohibited but not for performing U-turns within Piccadilly One-way traffic signs
This is the rectangular sign (TSRGD 2002 diagram 652) Contraventions include driving and reversing against the direction indicated
Evidence must show vehicle approaching and passing sign and driving in the wrong direction Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
SECTION 3 ndash MOVING TRAFFIC
90 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Route Restricting Certain Vehicles PCN Code 33 ldquoUsing a route restricted to certain vehiclesrdquo
Enforcement by CCTV
Instant code 33 PCN The appropriate PCN code suffix must be used when issuing a code 33 PCN
Evidence must show vehicle approaching and passing sign without complying with instruction Exemptions
1 Vehicles indicated on sign
2 Vehicle involved in moving an obstruction
3 Vehicle parked on the instruction of a uniformed Police officer
4 Vehicles used in connection with building operations or highway maintenance for work on the restricted route where the presence of the vehicle on the restricted route is essential This includes building
demolition and excavation street maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
5 Local Authority refuse collection vehicles when collecting refuse
6 Roadsweepers when sweeping roads
7 Royal Mail vehicles when delivering or collecting mail
8 Vehicle being used for Fire Brigade Ambulance or Police purposes
9 WCC formal instruction to disregard Oxford Street
Buses taxis and cycles restriction applies from Orchard Street (West) through to Rathbone Place (East) Monday to Saturday 0700ndash1900 Footage must show vehicles at the time they drive past the restriction sign and enter the restricted area PCNs may not be issued unless the vehicle is seen passing the sign
SECTION 3 ndash MOVING TRAFFIC
91 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Prohibited Turns PCN Code 50 ldquoPerforming a prohibited turnrdquo
Enforcement by CCTV
Instant code 50 PCN The appropriate PCN code suffix must be used when issuing a code 50 PCN
Evidence must show vehicle approaching and passing sign and making prohibited turn Note that a 3-point turn can still be defined as a lsquou-turnrsquo Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
SECTION 3 ndash MOVING TRAFFIC
92 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
No Entry PCN Code 51 ldquoFailing to comply with a no entry signrdquo
Enforcement by CCTV
Instant code 51 PCN
Evidence must show vehicle approaching and passing sign without complying with instruction Contravention includes reversing past the sign Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
SECTION 3 ndash MOVING TRAFFIC
93 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Prohibition on Certain Vehicle Types
PCN Code 52 ldquoFailing to comply with a prohibition on certain types of vehiclerdquo
Enforcement by CCTV
Instant code 52 PCN The appropriate PCN code suffix must be used when issuing a code 52 PCN
Evidence must show vehicle approaching and passing sign without complying with instruction Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes 2 WCC formal instruction to disregard
SECTION 3 ndash MOVING TRAFFIC
94 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
75 Tonnes Goods Vehicle Weight Restriction
PCN Code 52g ldquoFailing to comply with a prohibition on certain types of vehicle (goods vehicles exceeding max gross weight indicated)rdquo
Enforcement by CCTV
Instant code 52g PCN The appropriate code 52g PCN codesuffix must be used when issuing a weight restriction
PCN The restriction is for a goods vehicle the maximum gross weight of which exceeds 75 tonnes to proceed past the sign Evidence must show vehicle approaching and passing sign without complying with instruction Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 Vehicles being used for the purposes of exercising any statutory power or duty or performing any statutory
duty therein
3 Vehicle being used for the purposes of gaining access to or leaving any land or premises fronting upon or accessible only from that street
4 Vehicle being used for the removal of any obstruction to traffic in that street the maintenance improvement reconstruction cleaning or lighting of that street the laying erection alteration or repair in or adjacent to that street of any sewer or of any main pipe or apparatus for the supply of gas water or electricity or of any telecommunication system or the placing maintenance or removal of any traffic sign in that street if the vehicle cannot conveniently and lawfully be used for that purpose in any other street
5 WCC formal instruction to disregard
SECTION 3 ndash MOVING TRAFFIC
95 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Pedestrian Zones
PCN Code 53 ldquoFailing to comply with a restriction on vehicles entering a pedestrian zonerdquo
Enforcement by CCTV
Instant code 53 PCN
Evidence must show vehicle approaching and passing sign without complying with instruction Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes 2 WCC formal instruction to disregard
SECTION 4 ndash CHANGES TO PREVIOUS VERSION V18
96 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
WHOLE DOCUMENT
Title of document amended to lsquoKerbside Management amp Enforcement Code of Practice (and abbreviated to KMECOP)
References to Pay by Phone system amended to Pay-to-Park (and abbreviated to P2P)
References to CEOs replaced by Marshals
SECTION 1 - INTRODUCTION
Deletion of reference to Marshal COP as this has now been incorporated into the Operational Manual in para 36
Clarification of the role of the Marshal in para 61
SECTION 2 ndash PARKING
Parking Bays
Paid-For Motorcycle Bays
Addition of exemption 15 re Camden amp RBKC resident permit holders
Warning Notices and Relocations
Relocations
Enhancement of Relocation Policy section
10 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Private Vehicles Private cars estate vehicles non-liveried solo motorcycles
LoadingUnloading Outside of CPZ hours - Night-Time Enforcement Waiting Restrictions may apply Loading Restrictions Do Not Apply PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
SYLs ndash All vehicles
SYLs not active therefore no enforcement unless timeplate extends hours in which case enforcement is identical to DYLs below for the duration of the extended period However no PCNs to be issued for the first and last 3 mins of extended period DYLs ndash1830-0830
Where there is evidence of loadingunloading bulky or heavy items take logging then give 20 mins casual observation If loading still taking place after 20 mins give further 20 mins casual observation If no loading observed after 20 mins give 5 mins constant observation and if loading still not observed during this period issue code 01
PCN If loading is seen repeat procedure Loadingunloading is permitted for as long as necessary For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place Exemptions and observations as per pages 8-9
11 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Private Vehicles Private cars estate vehicles non-liveried solo motorcycles
Double Parking Waiting Restrictions May Apply Loading Restrictions Do Not Apply PCN Code 26 ldquoParked in a special enforcement area more than 50cm from the edge of the carriageway and not within a designated parking placerdquo
Enforcement by Marshal and CCTV
Instant code 26 PCN unless exemption below applies
If loadingunloading activity is being carried out the driver should be asked to move to the kerbside where this is available and appropriate Note for double parking to be occurring the vehicle must be parked more than 50cm away from bothall kerbsedges of carriageway Exemptions
1 Wide streets in C zone Do not enforce outside CPZ hours unless vehicle is preventing free flow of traffic Full notes and photograph required
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 WCC formal instruction to disregard
Observations
1 If evidence of loadingunloading heavy bulky items seen and no other kerbside parking place available for vehicle nearby ndash
0830-1100 - give 20 mins casual observation If loading still taking place after 20 mins give further 20
mins casual observation If no loading observed after first 20 mins give 5 mins constant observation before issuing PCN if no further loading observed
1100-1830 - same applies but if vehicle still in situ after first 20 mins issue PCN
2 If evidence of picking upsetting down passengers seen allow as long as is necessary If no evidence seen
issue instant PCN 3 Give 5 mins constant observation to vehicles displaying a valid disabled badge to ascertain whether picking
upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
12 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles Liveried or unliveried commercial vehicles (ie vans HGVs lorries etc) Royal Mail vehicles liveried solo
motorcycles
Waiting Restrictions Apply Loading Restrictions Do Not Apply
PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
Instant code 01 PCN only if evidence of concession being abused ie driver in cafeacute etc Full notes to be made by
Marshal Do not issue PCN by CCTV unless it is clear that any concession is being abused Exemptions
1 Any vehicle - do not issue for the first and last 3 mins of controlled hours on SYLs 2 Notification has been received from Parking Services that special permission has been given to loadunload
post-1100 as operation cannot be completed within 20 min allowance
3 Vehicle is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use CCTV Operators check Permits system by searching the VRM to
confirm if the vehicle holds a valid PIB
4 Vehicle is identified as having a valid WCC-issued SYLDYL dispensation
5 Cleansing and refuse vehicles collecting rubbish from the side of the road (Note this applies to both WCC
and commercial refuse company vehicles)
6 Domestic and office removal vehicles for as long as necessary whilst actively loading unloading
7 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
8 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other
practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off-street area
13 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
9 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
10 Vehicle is in the Whitehall Security Zone
11 WCC formal instruction to disregard
12 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 0830ndash1100 - Give 20 mins casual observation then additional 5 mins constant observation If
loadingunloading is observed repeat process up to 1100 If no evidence of loadingunloading after 25 mins a PCN may be issued HGVs only give 40 mins casual observation then additional 5 mins constant observation If loading
unloading is observed repeat process up to 1100 If no evidence of loadingunloading after 45 mins a PCN may be issued 1100-1830
Casual observation for 20 mins and if vehicle is still in situ a PCN may be issued Multi-drops that may take longer than 20 mins are permitted as long as the vehicle is moved in the process A fresh 20 minute casual observation should be given if vehicle moved The back of vehicle should be checked to see if driver in attendance and for evidence of loadingunloading activity and a photograph of the back of the vehicle (or side of the vehicle where loadingunloading takes place) taken at time of issue Full notes to be made by Marshal HGVs only give 40 mins casual observation A PCN may be issued if vehicle still in situ after this period
1830ndash0830 on DYLs - As per 0830ndash1100 above
Note the TMO allows continuous loading activity for as long as necessary before 1100 but 20 mins max from 1100 to 1830 There is no restriction on the nature of goods for commercial loading activity HGVs are vehicles over 35 tonnes in weight The additional observation should only be given to those vehicles displaying the HGV operator disc They may also have chevrons at the rear although if present these only indicate vehicles that are over 75 tonnes
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation 3 BT vehicles loadingunloading Give 20 mins casual observation except outside exchange where 5 mins
constant observation should be given
4 Evidence of delivering mail or postal packets by couriers in which case 20 mins should be allowed before issuing a PCN Apply observations as per observation 1 above
5 Give 2 mins observation to licensed Hackney Carriages to ascertain whether loadingunloading andor picking upsetting down
6 Hospital Car Service vehicle displaying hospital car service identifier parked in close proximity to
hospitalclinic give 20 mins casual observation to allow for picking upsetting down passenger(s) andor patient(s) If no activity seen after 20 mins issue instant PCN Record hospitalclinic name
7 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual
observation As long as necessary should be given up to 1100 with 40 mins max thereafter CCTV camera operators should not issue PCNs to cash deliverycollection vehicles unless concession clearly being abused
8 Prisoner Transport vehicles in vicinity of Police station or Magistrates court ndash give 20 mins casual observation
14 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles Liveried or unliveried commercial vehicles (ie vans HGVs lorries etc) Royal Mail vehicles liveried solo
motorcycles
LoadingUnloading Outside of CPZ hours - Night-Time Enforcement Waiting Restrictions May Apply Loading Restrictions Do Not Apply PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
Do not issue PCN by CCTV unless it is clear that concessions are being abused SYLs ndash All vehicles
SYL controls not active therefore no enforcement unless timeplate extends hours in which case enforcement is identical to DYLs below for the duration of the extended period Unlimited loadingunloading activity is permitted However no PCNs to be issued for the first or last 3 mins of extended period DYLs ndash between 1830-0830
Give 20 mins casual observation then additional 5 mins constant observation If loadingunloading observed repeat process If no evidence of loadingunloading after 25 mins a PCN may be issued Multi-drops that may take longer than 20 mins are permitted as long as the vehicle is moved in the process A fresh 20 minute casual observation should be given if vehicle moved Unlimited loadingunloading activity is permitted The back of vehicle should be checked to see if driver in attendance and for evidence of loading activity Full notes to be made by Marshal HGVs only give 40 mins casual observation then additional 5 mins constant observation If no evidence of
loadingunloading after 45 mins a PCN may be issued There is no restriction on the nature of goods for commercial loading activity Exemptions and observations as per pages 12-13
15 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles Liveried or unliveried commercial vehicles (ie vans HGVs lorries etc) Royal Mail vehicles liveried solo
motorcycles
Double Parking Waiting Restrictions May Apply Loading Restrictions Do Not Apply PCN Code 26 ldquoParked in a special enforcement area more than 50cm from the edge of the carriageway and not within a designated parking placerdquo
Enforcement by Marshal and CCTV
Do not issue PCN by CCTV unless it is clear that any concession is being abused Note for double parking to be occurring the vehicle must be parked more than 50cm away from bothall kerbsedges
of the carriageway Do not issue code 26 PCNs in narrow streets but revert to waiting and loading restrictions as per pages 12-13 Exemptions
1 Cleansing and refuse vehicles collecting rubbish from the side of the road (Note this applies to both WCC and commercial refuse company vehicles)
2 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
3 WCC formal instruction to disregard
4 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
Observations
1 0830-1100 - give 20 mins casual observation If loading still taking place after 20 mins give further 20 mins
casual observation If no loading observed after first 20 mins give 5 mins constant observation before issuing PCN if no further loading observed HGVs only give 40 mins casual observation then additional 5 mins constant observation If no evidence of
loadingunloading after 45 mins a PCN may be issued
1100-1830 - same applies but if vehicle still in situ after first 20 mins issue PCN
16 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
HGVs only give 40 mins casual observation A PCN may be issued if vehicle still in situ after this period
2 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual
observation if no appropriate kerbside space available
17 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles HGVs over 25 tonnes or 5 tonnes laden weight buses of more than 8 seats excluding the driver
Overnight Waiting Ban Hours Midnight-0800 and 1830-Midnight Everyday
PCN Code 55 ldquoA commercial vehicle parked in a restricted street in contravention of the Overnight Waiting Banrdquo PCN code applies to any designation
Enforcement by Marshal and CCTV
Do not issue PCN by CCTV unless it is clear that any concession is being abused Check back of vehicle to see if vehicle attended before commencing enforcement Full notes to be made by Marshal There must be a repeater plate at both ends of the street and on turnarounds at junctions that turn into the street This is so the vehicle would have driven past the signed restriction
Exemptions
1 WCC formal instruction to disregard
2 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance Observations
1 Coachesbuses are allowed to remain parked until midnight in designated coach bays PCNs can be issued after this time once 10 mins casual observation has been given Coach defined as a vehicle containing more than 8 seats exclusive of the driver (ie 9 plus the driver) so if in doubt as to whether coach or mini-bus Marshal should count the number of passenger seats Coaches are now classed as lsquobusesrsquo
2 40 mins casual observation period should be given to HGVs followed by an additional 5 mins constant
observation to establish if the vehicle is in the process of loadingunloading If no evidence of loading activity then observed issue instant PCN If loading observed repeat the process This does not apply to coachesbuses
18 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles Coaches Buses
Waiting Restrictions Apply Loading Restrictions Do Not Apply PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
Do not issue PCN by CCTV unless it is clear that any concession is being abused
Coach defined as a vehicle containing more than 8 seats exclusive of the driver (ie 9 plus the driver) Coaches are now classed as lsquobusesrsquo
Exemptions
1 WCC formal instruction to disregard
2 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance Observations
1 10 mins casual observation If evidence of picking upsetting down passengers and their luggage is then observed give as long as is necessary to complete the process If no activity is seen after 10 mins observation then issue instant PCN
19 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES
Pedestrian Zones PCN Code 01 ldquoParked in a restricted street during prescribed hoursldquo PCN Code 02 ldquoldquoParked or loadingunloading in a restricted street where waiting and loadingunloading restrictions are in forcerdquo
Enforcement by Marshal and CCTV
The pedestrian zone signage will show the times when vehicular access to the zone is permitted During these times either normal SYL or loading ban restrictions apply (the latter where lsquono loadingrsquo signs are present) even though the zone will have no yellow line markings or kerb marks Unless exemption below applies any contravention within the zone should be issued with a code 01 or code 02 PCN (as appropriate) and not a code 62
Outside of the hours access is permitted an instant code 01 or code 02 PCN should be issued as appropriate unless
exemption below applies For commercial vehicles during hours access is permitted instant PCN only if evidence of concession being abused Do not issue PCN by CCTV to commercial vehicles unless it is clear that any concession is being abused Exemptions
1 Notification has been received from Parking Services that special permission has been given to loadunload for as long as necessary at a particular location or outside of zone access times
2 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company and is parked in compliance with the boardrsquos conditions of use CCTV Operators check
Permits system by searching the VRM to confirm if the vehicle holds a valid PIB
3 Vehicle is identified as having a valid WCC-issued SYL dispensation specifically given for a loading ban location
4 Cleansing and refuse vehicles collecting rubbish (Note this applies to WCC and commercial refuse company vehicles)
5 Domestic and office removal vehicles for as long as necessary whilst actively loadingunloading Special permission required from Parking Services if a loading ban is in place
6 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
20 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
7 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
8 Vehicle being used for Fire Brigade Ambulance or Police purposes
9 London Fire Brigade Vehicle displaying Identifier Board
10 WCC formal instruction to disregard
11 During times when access is permitted gate or barrier to premises which the vehicle needs access to is
being opened or closed and there is no other practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off-street area
12 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 During times when access is permitted and no loading ban is in place - There is evidence of private
vehicles loadingunloading bulky or heavy items Take logging then give a minimum of 20 mins casual
observation If loading still taking place after 20 mins give further 20 mins casual observation up until end of permitted access time If no loading observed after 20 mins give 5 mins constant observation before issuing PCN if loading not observed during this period If loading is seen repeat procedure As long as necessary should be given during permitted times
2 During times when access is permitted and no loading ban is in place give 20 mins casual observation to commercial vehicles then additional 5 mins constant observation If loadingunloading is observed repeat
process up until end of permitted access time If no evidence of loadingunloading after 25 mins a PCN may be issued As long as is necessary should be given during permitted times There is no restriction on the nature of goods for commercial loading activity HGVs only give 40 mins casual observation then additional 5 mins constant observation If loading
unloading is observed repeat process up until end of permitted access time If no evidence of loadingunloading after 45 mins a PCN may be issued
HGVs are vehicles over 35 tonnes in weight The additional observation should only be given to those vehicles displaying the HGV operator disc They may also have chevrons at the rear although if present these only indicate vehicles that are over 75 tonnes
3 During times when access is permitted - Evidence of picking upsetting down passengers and their luggage observed Sufficient time must be allowed for this activity (for as long as necessary) Driver should be with vehicle
4 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
5 During times when access is permitted and no loading ban is in place - Evidence of delivering mail or postal packets by couriers in which case 20 mins should be allowed before issuing a PCN Apply observations as per observation 2 for commercial vehicles above
6 BT vehicles loadingunloading Give 20 mins casual observation except outside exchange where 5 mins constant observation should be given
7 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
8 During times when access is permitted - Give 5 mins constant observation to vehicles displaying a valid
disabled badge to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
9 During times when access is permitted and no loading ban is in place - Vehicles displaying a valid residentsrsquo permit for the same zone (or interim permit or URN) to be given 5 mins constant observation before issue of PCN If no loadingunloading activity observed after this time PCN should be issued If concession blatantly being abused PCN can be issued without 5 mins observation but full notes must be made
21 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
10 Give 2 mins observation to licensed Hackney Carriages to ascertain whether loadingunloading andor picking upsetting down
11 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual
observation
22 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES
Waiting and Loading Restrictions Apply
PCN Code 02 ldquoParked or loadingunloading in a restricted street where waiting and loadingunloading restrictions are in forcerdquo
Enforcement by Marshal and CCTV
Instant PCN unless exemptions below apply Note at designated locations lsquoat any timersquo loading restriction signs are not required Exemptions
1 Notification has been received from Parking Services that special permission has been given to loadunload at a particular location
2 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by
a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use CCTV Operators check Permits system by searching the VRM to confirm if
the vehicle holds a valid PIB
3 Vehicle is identified as having a valid WCC-issued SYLDYL dispensation specifically given for a loading ban location
4 Cleansing and refuse vehicles collecting rubbish from the side of the road (Note this applies to WCC and
commercial refuse company vehicles)
5 Vehicle is in the Whitehall Security Zone 6 Vehicles used for Fire Brigade Ambulance or Police purposes
7 Domestic and office removal vehicles with special permission from Parking Services whilst actively loading
unloading for as long as necessary
8 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
9 Gate or barrier to premises which the vehicle needs access to is being opened or closed and there is no
other practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off-street area
10 Visible signs of unavoidable breakdown or recovery service vehicle in attendance
23 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
11 WCC formal instruction to disregard
12 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Evidence of picking upsetting down passengers and their luggage observed Sufficient time must be
allowed for this activity (for as long as necessary) Driver should be with vehicle
2 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
3 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual observation PCNs should not be issued by CCTV to cash deliverycollection vehicles unless concession clearly being abused
4 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation 5 Give 5 mins constant observation to vehicles displaying a valid disabled badge to ascertain whether picking
upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
6 Clinical or Hazardous Waste collection vehicles actively involved in the collection of clinical or hazardous
waste to be given 20 mins casual observation
7 Give 2 mins observation to licensed Hackney Carriages to ascertain whether loadingunloading andor picking upsetting down
24 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Residentsrsquo Bays PCN Code 12 ldquoParked in a residentsrsquo or shared-use parking place or zone without either clearly displaying a valid permit or voucher or pay and display ticket issued for that place or without payment of the parking chargerdquo PCN Code 19 ldquoParked in a residentsrsquo or shared-use parking place or zone either displaying an invalid permit or voucher or pay and display ticket or after the expiry of paid for timerdquo
Enforcement by Marshal
Instant code 12 PCN if vehicle displaying no visible residentsrsquo permit (code 12r) or if vehicle relying on a PampD ticket (code 12t) or other payment (code 12r) unless exemption below applies
Instant code 19 PCN If vehicle displaying an invalid residentsrsquo permit wrong zone (code 19w) incorrect VRM (code 19x) or expired permit (code 19z) unless exemption below applies
When instructed to take enforcement action as a result of a residentsrsquo permit being altered the vehicle can be issued with an instant code 12r PCN Details of this action must be confirmed with WCCrsquos permit investigation contractor at
the earliest opportunity
Exemptions
1 Vehicle is displaying any of the following valid permits ndash
Residentsrsquo permit for the appropriate zone (note a motorcycle residentsrsquo permit will be a lsquovirtualrsquoelectronic permit)
Permit URN
lsquoInterimrsquo residentsrsquo permit
WCC white disabled badge (note in a Car Club vehicle the VRM on the badge will not match that of the vehicle)
Official All Zones permit
Business or Teachersrsquo permit in sub-zone C2
Residentsrsquo visitorsrsquo (Brent) or business permit or white disabled badge equivalent (RBKC Purple Camden Green or substitute badge City of London Red) for a neighbouring borough on a reciprocal street where agreement applies and as denoted on the sign This does not apply in Queenrsquos Gate
2 All vehicles ndash do not issue for the first and last 3 mins of controls This does not apply to residentsrsquo bays that
are enforced at all times For non-24 hour controls this means -
0830 ndash 1830 controls
0830 0831 0832 ndash do not issue 0833 ndash 1826 ndash valid PCN 1827 1828 1829 ndash do not issue 1830 onwards ndash controls have ended 0830 ndash 2030 controls
0830 0831 0832 ndash do not issue
25 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
0833 ndash 2026 ndash valid PCN 2027 2028 2029 ndash do not issue 2030 onwards ndash controls have ended 0830 ndash 2200 controls
0830 0831 0832 ndash do not issue 0833 ndash 2156 ndash valid PCN 2157 2158 2159 ndash do not issue 2200 onwards ndash controls have ended
3 If vehicle is displaying an expired annual residentsrsquo permit for zone take following action
Permit expired by 1-14 days ndash Warning Notice
Permit expired by 15 days-1 month ndash Instant code 19z PCN
Permit expired by 1 month plus - Instant code 12r PCN
4 The residentsrsquo permit or White Disabled Badge is obscured in which case a Warning Notice only should be
issued if a HHCT check confirms the permitbadge as valid
5 If vehicle is displaying expired white badge take following action
Badge expired by 1 day-1 month ndash Warning Notice
Badge expired by 1 month plus ndash Instant code 12r PCN
6 Notification has been received from the Parking Services that special permission has been given to
loadunload at particular location
7 Vehicle displaying valid Trades Permit Note a Trades permit issued by a neighbouring borough is acceptable on a reciprocal street
8 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by
a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
9 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and
commercial refuse company vehicles
10 Domestic and office removal vehicles for as long as necessary whilst actively loadingunloading
11 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
12 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other
practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off street area
13 Vehicles used for Fire Brigade Ambulance or Police purposes
14 H zone residentsrsquo permit allows permit concessions in zones A and D
15 If vehicle is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings)
issue Warning Notice unless vehicle is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24 PCN
16 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
17 WCC formal instruction to disregard
18 WCC CCTV car being used in pursuance of statutory powers or duties
26 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
Observations
1 If evidence of picking upsetting down passengers and their luggage is observed a maximum of 2 mins is
allowed Driver should be with vehicle
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
3 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing PCN
4 Commercial vehicles (including long wheel-based vehicles) ndash give 20 mins casual observation If vehicle
still in situ issue instant PCN
Private vehicles ndash if evidence of loadingunloading observed give 20 mins casual observation as above
For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place If no evidence of loading activity seen instant PCN
Note maximum time for loading in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private If max time exceeded issue code 12r PCN
5 If vehicle is displaying valid HEB badge then 60 minute casual observation should be given before PCN
issued
6 Give 5 mins constant observation to vehicles displaying a valid blue disabled badge (any issuing authority) to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
7 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual observation As long as necessary should be given up to 1100 with 40 mins max thereafter
27 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Shared-Use Bays - Residentsrsquo Permits Pay and Display and Pay-to-Park PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 12 ldquoParked in a residentsrsquo or shared-use parking place or zone without either clearly displaying a valid permit or voucher or pay and display ticket issued for that place or without payment of the parking chargerdquo PCN Code 19 ldquoParked in a residentsrsquo or shared-use parking place or zone either displaying an invalid permit or voucher or pay and display ticket or after the expiry of paid for timerdquo
Enforcement by Marshal
Shared-use bays enable residentsrsquo permit holders and visitors to use the same parking bay Residentsrsquo permit holders displaying a valid permit for that zone can park in these bays at any time whereas visitors must pay to park during the hours controls apply Some shared-use bays are only available to visitors at certain times during the day as indicated by the signage (eg 10am-4pm) Marshals will need to check for various payment methods at shared-use bays ndash residentsrsquo permits Pay-to-Park PampD and Parking Card payments are all valid If no residentsrsquo permit is on display prior to issue give 5 mins constant observation and confirm on the Pay-to-Park system that no further payment by phone has been made This 5 mins observation period is to enable the motorist to make payment upon parking Record location number where vehicle is parked in Notes field on HHCT When confirming whether a vehicle has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked Where drivers have paid to park it is acceptable for them to move to another shared-use or paid-for parking bay within the same zone using the same payment until it expires but not to another zone even if the tariff is identical
28 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PCN Scenarios ndash
PampD Ticket Pay-to-Park Parking Card Residentsrsquo Permit = PCN Code
Pa
ym
en
t
none none none none 12s
at least 3 mins expiry
none none none 19s
none at least 3
mins expiry none none 19s
none none at least 3
mins expiry none 19s
none none Card incorrectly
scratched none 19s
none none none expired 19z
none none none wrong VRM 19x
none none none wrong zone 19w
Issue code 12s PCN after 5 mins constant observation if vehicle displaying no visible method of payment (no permit
no Parking Card no payment by phone or no PampD ticket or a PampD ticket from a different Borough) unless an exemption applies Issue instant code 19s PCN in the following circumstances unless an exemption applies ndash
1 Vehicle parked with a payment which has expired by at least 3 mins 2 Vehicle displaying a wrongly dated PampD ticket 3 Vehicle displaying PampD ticket or Parking Card face down obscured blank or incomplete Do not issue if
PampD ticket or Parking Card is upside down but details can be read - check ticketCard for validity 4 Vehicle displaying an incorrectly scratched Parking Card 5 Motorist is attempting to rely on a Pay-to-Park or PampD payment made in another zone 6 Vehicle is displaying a receipt of payment rather than a PampD ticket 1-6 above assumes no other valid method of payment has been used
Instant code 19 PCN If vehicle displaying an invalid residentsrsquo permit wrong zone (code 19w) incorrect VRM (code 19x) or expired permit (code 19z) unless exemption below applies
If note left by motorist indicating PampD not working or their creditdebit card not registering Marshal should report possible fault check for payment by other method and if none issue instant code 12s PCN Full notes to be recorded
When instructed to take enforcement action as a result of a residentsrsquo permit being altered the vehicle can be issued with an instant code 12s PCN Details of this action must be confirmed with WCCrsquos permit investigation contractor at
the earliest opportunity Exemptions
1 All vehicles ndash do not issue for the first and last 3 mins of controlled hours This means -
0830 ndash 1830 controls
0830 0831 0832 ndash do not issue 0833 ndash 1826 ndash valid PCN 1827 1828 1829 ndash do not issue 1830 onwards ndash controls have ended 0830 ndash 1330 Saturday controls (where applicable)
0830 0831 0832 ndash do not issue 0833 ndash 1326 ndash valid PCN 1327 1328 1329 ndash do not issue 1330 onwards ndash controls have ended
29 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
2 Vehicle is displaying any of the following valid items ndash
PampD ticket
Parking Card
Residentsrsquo permit for the appropriate zone (inc lsquovirtualrsquoelectronic motorcycle residentrsquo permit)
Permit URN
lsquoInterimrsquo residentsrsquo permit
WCC white disabled badge (note in a Car Club vehicle the VRM on the badge will not match that of the vehicle)
Official All Zones permit
Business or Teachersrsquo permit in sub-zone C2
Residentsrsquo visitorsrsquo (Brent) or business permit or white disabled badge equivalent (RBKC purple Camden green City of London red) for a neighbouring borough on a reciprocal street where agreement applies and as denoted on the sign This does not apply in Queenrsquos Gate
3 Motorist has made a valid payment by phone 4 If vehicle is displaying an expired annual residentsrsquo permit for zone take following action -
Permit expired by 1-14 days ndash Warning Notice
Permit expired by 15 days-1 month ndash Instant code 19s PCN
Permit expired by 1 month plus - Instant code 12s PCN
This assumes no valid PampD ticket Parking Card or white disabled badge is on display or no payment by phone has been made
5 The residentsrsquo parking permit or white disabled badge is obscured in which case a Warning Notice only
should be issued if a HHCT check confirms the permitbadge as valid
6 If vehicle is displaying expired white badge take following action
Badge expired by 1 day-1 month ndash Warning Notice
Badge expired by 1 month plus ndash Instant code 12s PCN
7 A PampD ticket purchased from the same zone is acceptable In Lincolnrsquos Inn Fields only this includes tickets purchased from Camden In Queens Gate and Exhibition Road this includes tickets purchased from RBKC
8 If PampD machine shows Marshalrsquos ldquoOut of Orderrdquo notice vehicle exempt for max stay calculated from the time
the machine is returned to service Vehicle must be moved unless other valid method of payment used or can rely on an exemption Code 08 (ldquoParked at an out of order meter during controlled hoursrdquo) is not to be used on shared-use bays Unless the above applies motorists should either use an alternative payment method or move the vehicle This is explained at the bay
9 Notification has been received from Parking Services that special permission has been given to loadunload
at particular location
10 Vehicle displaying valid Trades Permit Note a Trades permit issued by a neighbouring borough is acceptable on a reciprocal street
11 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by
a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
12 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and
commercial refuse company vehicles
13 Domestic and office removal vehicles for as long as necessary whilst actively loadingunloading
14 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
30 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
15 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other
practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off street area
16 Vehicle being used for Fire Brigade Ambulance or Police purposes
17 If vehicle overhanging bay markings (2 wheels or more are outside of the bay and not touching the bay
markings) issue Warning Notice unless vehicle is causing an obstruction to other road users ie is a hazard is affecting traffic flow or is preventing the use of adjacent space(s) in which case issue instant code 24 PCN
18 H zone residentsrsquo permit allows permit concessions in zones A and D
19 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
20 WCC formal instruction to disregard
21 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 If evidence of picking upsetting down passengers and their luggage is observed a maximum of 2 mins is
allowed Driver should be with vehicle
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
3 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing PCN
4 Commercial vehicles (including long wheel-based vehicles) ndash give 20 mins casual observation If vehicle
still in situ issue instant PCN For all commercial vehicles except long wheel-based vehicles the 20 mins exemption can be used before or after payment has been made to extend the loadingunloading period If PCN is issued for vehicle exceeding the 20 mins period this must be evidenced through Marshal observations and notes
Private vehicles ndash if evidence of loadingunloading observed give 20 mins casual observation as above If
no evidence of loading activity seen instant PCN Note maximum time in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private If max time exceeded issue code 12s PCN
5 Vehicle is displaying valid blue badge and payment to park has expired by less than 63 mins
6 Vehicle is a WCC Car Club vehicle and payment to park has expired by less than 63 mins This applies if
either Zipcar Reader Zipcar badge or WCC Car Club badge are on display
7 If vehicle is displaying valid HEB badge then 60 minute casual observation should be given before PCN issued
8 Give 5 mins constant observation to vehicles displaying a valid blue disabled badge (any issuing authority) to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
9 Electric vehicles and plug-in hybrids can park free of charge up to the max stay allowed 2 loggings required
Marshals should ascertain vehicle status via tax disc and vehicle make and model type
10 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual observation
31 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Paid-For Parking Bays (Pay and Display and Pay-to-Park Bays and Pay-to-Park Only Bays) PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 30 ldquoParked for longer than permittedrdquo
Enforcement by Marshal
Marshals will need to check for various payment methods at these bays ndash Pay-to-Park PampD and Parking Card payments are all valid Marshals should allow any valid method of payment (Pay-to-Park PampD ticket or Parking Card) in a paid-for parking bay regardless of specific bay designation Prior to issue give 5 mins constant observation and confirm on the Pay-to-Park system that no payment by phone has been made This 5 mins observation period is to enable the motorist to make payment upon parking Record location number where vehicle is parked in Notes field on HHCT A PCN may be issued once payment has expired by 3 mins As the motorist can subsequently top up their payment at any time there is no requirement to give a second 5 mins observation Where drivers have paid to park it is acceptable for them to move to another paid-for parking bay within the same zone using the same payment until it expires but not to another zone even if the tariff is identical If the motorist is attempting to rely on a Pay-to-Park or PampD payment made in another zone a code 11 PCN should
be issued PCN Scenarios ndash
PampD Ticket Pay-to-Park Parking Card = PCN Code
Pa
ym
en
t
none none none
11u (in P2P only bay)
11 (in P2PPampD bay)
at least 3 mins expiry
none none 05
none at least 3
mins expiry none 05
none none at least 3
mins expiry 05
none none Card incorrectly
scratched
11u (in P2P only bay)
11 (in P2PPampD bay)
32 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
If note left by motorist indicating PampD not working or card not registering report possible fault check for payment by other method and if none issue instant code 11 or 11u PCN as appropriate Full notes to be recorded
Where a vehicle is displaying a receipt of payment rather than a PampD ticket this is insufficient (PCN code 11 or 11u)
If vehicle is displaying an obscured PampD ticket or Parking Card or if ticketCard is face down issue instant code 11 or 11u PCN if no payment has been made by other method Do not issue if ticketCard is upside down only and
details can be read ndash check ticketCard for validity When confirming whether a vehicle has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked Note shared-use (residentsrsquopaid-for) bays are enforced by codes 12 and 19 (see pages 27-30) Exemptions
1 All vehicles ndash do not issue a PCN during the first and last 3 mins of controlled hours This means ndash
0830 ndash 1830 controls
0830 0831 0832 ndash do not issue 0833 ndash 1826 ndash valid PCN 1827 1828 1829 ndash do not issue 1830 onwards ndash controls have ended 0830 ndash 1330 Saturday controls (where applicable)
0830 0831 0832 ndash do not issue 0833 ndash 1326 ndash valid PCN 1327 1328 1329 ndash do not issue 1330 onwards ndash controls have ended
2 Vehicles showing the following valid permits can park free of charge 0830-0930 and 1730-1830 Where
controls on Saturday end at 1330 concession applies 0830-0930 and 1230-1330
Residentsrsquo permit for the zone (including lsquovirtualrsquoelectronic motorcycle residentsrsquo permit)
Official All Zones permit
Permit URN
lsquoInterimrsquo residentsrsquo permit
Business or Teachersrsquo permit in sub-zone C2
Residentsrsquo or business permit for a neighbouring borough on a reciprocal street
Where valid permit displayed PCN should not be issued until 0933 or from 1727 Where controls end at 1330 on a Saturday PCN should not be issued until 0933 or from 1227
0830 ndash 1830 controls
0830 ndash 0930 ndash first hour permit exemption applies 0930 0931 0932 ndash do not issue 0933 ndash 1726 ndash valid PCN 1727 1728 1729 ndash do not issue 1730 ndash 1830 ndash last hour permit exemption applies 1830 onwards ndash controls have ended 0830 ndash 1330 Saturday controls (where applicable)
0830 ndash 0930 ndash first hour permit exemption applies 0930 0931 0932 ndash do not issue 0933 ndash 1226 ndash valid PCN 1227 1228 1229 ndash do not issue 1230-1330 ndash last hour permit exemption applies 1330 onwards ndash controls have ended
3 A PampD ticket purchased from the same zone is acceptable In Lincolnrsquos Inn Fields only this includes tickets purchased from Camden In Queens Gate and Exhibition Road this includes tickets purchased from RBKC
33 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
4 If PampD machine shows Marshalrsquos ldquoOut of Orderrdquo notice vehicle exempt for max stay calculated from the time
the machine is returned to service Vehicle should be moved unless other method of payment used or can rely on an exemption Code 08 (ldquoParked at an out of order meter during controlled hoursrdquo) is not to be used on paid-for parking bays Unless the above applies motorists should either use an alternative payment method or move the vehicle This is explained at the bay
5 Vehicle is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued
by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
6 Vehicle is displaying valid WCC white disabled badge Note in a Car Club vehicle the VRM on the badge
will not match that of the vehicle
7 Vehicle is displaying a valid Trades permit Note a Trades permit issued by a neighbouring borough is acceptable on a reciprocal street
8 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and commercial refuse company vehicles
9 Domestic and office removal vehicles for as long as necessary whilst actively loadingunloading
10 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
11 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other
practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off-street area
12 Vehicles being used for Fire Brigade Ambulance or Police purposes
13 If vehicle is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings) issue Warning Notice unless vehicle is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24 PCN
14 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
15 WCC formal instruction to disregard
16 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Evidence of private vehicle loadingunloading observed in which case 20 mins casual observation must be
given before PCN issued
Give 20 mins casual observation to commercial vehicles even if no loading activity is seen Long wheel-
based vehicles that do not fit into one bay are still permitted to loadunload For all commercial vehicles except long wheel-based vehicles the 20 mins exemption can be used before or after payment has been made to extend the loadingunloading period If PCN is issued for vehicle exceeding the 20 mins period this must be evidenced through Marshal observations and notes
Note maximum time for loading in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private If max time exceeded issue code 11 or 11u PCN (as appropriate)
2 Evidence of picking upsetting down passengers and their luggage observed A maximum of 2 mins is
allowed Driver should be with vehicle
34 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
3 Vehicle is displaying valid blue badge and payment to park has expired by less than 63 mins
4 Vehicle is a WCC Car Club vehicle and payment to park has expired by less than 63 mins This applies if
either Zipcar Reader Zipcar badge or WCC Car Club badge are on display
5 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
6 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
7 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing a PCN
8 Give 5 mins constant observation to vehicles displaying a valid blue disabled badge to ascertain whether
picking upsetting down is occurring Issue instant PCN after this period if none seen and no payment madedisplayed If activity observed allow as long as necessary
9 Electric vehicles and plug-in hybrids can park free of charge up to the max stay allowed Marshals should
ascertain vehicle status via tax disc and vehicle make and model type If also displaying a residentsrsquo permit the max stay is additional to the hour concession at the startend of controlled hours
10 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual observation
35 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Paid-For Motorcycle Bays PCN Code 11g ldquoParked without payment of the parking charge (motorcycle bay)rdquo PCN Code 23g ldquoParked in a parking place or area not designated for that class of vehicle (motorcycle bay)rdquo PCN Code 24 ldquoNot parked correctly within the markings of the bay or spacerdquo
Enforcement by Marshal
Bay Regulations
Zones A B C D H ndash Bays for motorcycles only at all times
Zones E F G ndash Bays for motorcycles only 0700-1900 Mon-Sat Non-motorcycle vehicles can use the bays outside of these hours
Motorcycle defined as a lsquopowered 2 wheelerrsquo or by a tax class of lsquobicyclersquo Motorcycle bay payment does not entitle a motorcycle to use any other bay type (eg normal Pay-to-Park bay PampD bay etc) Motorcycles are permitted to move freely from one motorcycle bay to another in any zone as long as a valid payment to park for that day has been made Marshals can and should remove the covers from vehicles to take enforcement action Full notes to be made and photographs taken Motorcycle Enforcement Unless exemption below applies code 11g PCN to be issued after 5 mins observation if no valid motorcycle payment
is showing on the HHCT When confirming whether a motorcycle has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked Code 24 (no suffix) Warning Notice rather than full PCN unless motorcycle is preventing another vehicle from using
an adjacent space or is causing an obstruction ie is a hazard to other road users or is affecting traffic flow Other Vehicle (non-motorcycle) Enforcement Unless exemption below applies instant code 23g PCN to be issued to any non-motorcycle vehicle parked within the
bay during the hours the bay is controlled for motorcycle use only (at all times in zones A B C D and H and 0700-1900 Mon-Sat in zones E F and G) Vehicle to be authorised for relocation Relocation can occur from 30 minutes after the issue of the PCN Note loadingunloading by non-motorcycle vehicles is not permitted
36 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
Exemptions
1 Motorcycle with valid payment - note all motorcycle permits (daily weekly monthly quarterly yearly) are lsquovirtualrsquo electronic permits Nothing physical will be on display
2 No PCN to be issued to motorcycles for the first or last 3 minutes of controls when payment is required (CPZ
hours)
0830 ndash 1830
0830 0831 0832 ndash do not issue 0833 ndash 1826 ndash valid PCN 1827 1828 1829 ndash do not issue 1830 onwards ndash payment controls have ended 0830 ndash 1330 Saturday (where applicable)
0830 0831 0832 ndash do not issue 0833 ndash 1326 ndash valid PCN 1327 1328 1329 ndash do not issue 1330 onwards ndash payment controls have ended
3 No PCN to be issued to non-motorcycle vehicles parked in E F and G zones for first and last 3 minutes of
controls when bays are controlled for motorcycles only (ie no PCN until 0703 or from 1857) Other zones are for motorcycles only at all times so this exemption will not apply
0700 ndash 1900 controls
0700 0701 0702 ndash do not issue 0703 ndash 1856 ndash valid PCN 1857 1858 1859 ndash do not issue 1700 onwards ndash controls have ended
4 Electric motorcycles that have registered to use the scheme and have been issued with a yearly permit Note this will be indicated on the HHCT nothing physical will be on display Marshals should check that the motorcycle is indeed an electric motorcycle by checking that tax disc quotes a tax class of lsquoElectric Vehiclersquo If the motorcycle cannot be identified as an electric vehicle issue a code 11g PCN after 5 mins observation
and make comprehensive notes
5 Motorcycle displaying valid WCC white disabled badge
6 Motorcycles with a valid residentsrsquo permit are entitled to park in any motorcycle bay city-wide Note residentsrsquo permits for motorcycles are lsquovirtualrsquo electronic permits Nothing physical will be on display
7 Vehicle (any) is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board
issued by a utility company as long as the vehicle is not affecting the flow of traffic and is parked in compliance with the boardrsquos conditions of use
8 Vehicles (any) used in connection with building operations or highway maintenance in or adjacent to street
where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation
street maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
9 Vehicles (any) being used for Police Fire Brigade or Ambulance purposes
10 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and
commercial refuse company vehicles
11 Domestic and office removal vehicles with special permission from Parking Services for as long as necessary whilst actively loadingunloading
12 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
37 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
13 WCC formal instruction to disregard
14 WCC CCTV car being used in pursuance of statutory powers or duties
15 Motorcycles with a valid Camden or RBKC residentsrsquo permit are entitled to park in WCC motorcycle bays in
respective boundary streets where reciprocal agreements apply Observations
1 Evidence of motorcycle loadingunloading observed in which case 20 minutes casual observation should be
given before PCN issue Does not apply to non-motorcycle vehicles which are not permitted to loadunload
from paid-for motorcycle bays
2 Evidence of delivering mail or postal packets etc by motorcycle couriers in which case 20 minutes should be allowed before issuing a PCN
3 Any Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
4 Evidence of picking upsetting down passengers and their luggage observed (any vehicle) A maximum of 2
minutes is allowed and the driver should remain with the vehicle Exception to this is if picking upsetting down involves a disabled or aged person where as long as necessary should be given
5 Give 5 minutes constant observation to any vehicle displaying a valid disabled badge to ascertain whether
picking upsetting down is occurring Issue instant PCN after this if none seen If activity observed allow as long as necessary
6 Vehicle (any) is displaying a valid and correctly completed HEB badge Keep under casual observation for
60 minutes before issuing a PCN
38 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Split-Use Bays PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 25 ldquoParked in a loading place or bay during restricted hours without loadingrdquo PCN Code 45 ldquoStopped in a taxi rankrdquo PCN Code 45w ldquoParked in a taxi rankrdquo
Enforcement by Marshal and CCTV (as appropriate for restriction type)
These bays are split-use so their use differs depending on the time of the day andor the day of the week Signage at each bay advises what use is permitted and when The bays are generally a combination of ndash
Pay-to-Park bays during stated hours of control
Taxi ranks during specified hours
Loading bays during specified hours
1 Enforcement during Pay-to-Park hours of control
Enforcement exemptions and observations during these times are as per a standard paid-for parking bay (see pages 31-34) 2 Enforcement during taxi rank hours of control
Enforcement exemptions and observations during these times are as per a standard taxi rank (see pages 70-71) All vehicles ndash do not issue a PCN during the first and last 3 minutes of taxi rank controls
3 Enforcement during loading bay hours of control
Enforcement exemptions and observations during these times are as per a standard on-street loading bay (see pages 57-58) All vehicles ndash do not issue a PCN during the first and last 3 minutes of loading bay controls
39 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Taxi-Only Pay-to-Park Bays PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 23 ldquoParked in a parking place or area not designated for that class of vehiclerdquo
Enforcement by Marshal
These bays are for hackney carriages only during hours of control Taxi Enforcement
Unless exemption below applies prior to issue give 5 mins constant observation and confirm on the Pay-to-Park system that no further payment by phone has been made If no payment shown after this period issue code 11 PCN
If payment expired by 3 mins or more issue code 05 PCN
Where taxis have paid by phone to park it is acceptable for them to move to another taxi Pay-to-Park bay within the same zone using the same payment but not to another zone (as tariffs vary) If the taxi is relying on a Pay-to-Park payment made in another zone a code 11 PCN should be issued
When confirming whether a taxi has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked Other Vehicle (non-taxi) Enforcement Unless exemption below applies during controlled hours instant code 23 PCN to any non-taxi vehicle parked within
the bay Vehicle to be authorised for relocation Relocation can occur from 30 minutes after the issue of the PCN Exemptions
1 Taxis ndash do not issue PCN during the first and last 3 mins of controlled hours
2 Taxis ndash a correctly scratched and displayed Parking Card is acceptable
3 Vehicle (any) is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
4 Taxi is displaying valid WCC white disabled badge
5 Vehicle (any) is displaying a valid Trades permit
6 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and commercial refuse company vehicles
40 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
7 Domestic and office removal vehicles with special permission from Parking Services for as long as necessary whilst actively loadingunloading
8 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
9 Vehicles being used for Fire Brigade Ambulance or Police purposes
10 If Taxi is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings)
issue Warning Notice unless taxi is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24 PCN
11 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
12 WCC formal instruction to disregard
13 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Evidence of private vehicle (any) loadingunloading observed in which case 20 mins casual observation
must be given before PCN issued For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place
Give 20 mins casual observation to commercial vehicles (any) even if no loading activity is seen Long
wheel-based vehicles that do not fit into one bay are still permitted to loadunload
Note Maximum time for loading in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private
2 Evidence of picking upsetting down passengers and their luggage observed (any vehicle) A maximum of 2
mins is allowed Driver should be with vehicle
3 Taxi is displaying valid blue badge and payment to park has expired by less than 63 mins
4 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
5 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
6 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing a PCN
7 Give 5 mins constant observation to vehicles (any) displaying a valid blue disabled badge to ascertain
whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
41 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Coach-Only Pay-to-Park Bays PCN Code 05c ldquoParked after the expiry of paid for time (buses only)rdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 23c ldquoParked in a parking place or area not designated for that class of vehicle (buses only)rdquo
Enforcement by Marshal
These bays are for coaches only 0800-midnight Coach defined as a vehicle containing more than 8 seats (ie 9) exclusive of the driver and are now classed as lsquobusesrsquo
1 Coach Enforcement
Prior to issue give 5 mins constant observation and confirm on the Pay-to-Park system that no payment by phone has been made If no payment shown after this period issue code 11 PCN
If payment has expired by 3 mins or more issue code 05c PCN
Parking Cards may be used as an alternative to Pay-to-Park If obscured or face down and details cannot be read issue instant code 11 PCN
Where coaches have paid by phone to park it is acceptable for them to move to another coach Pay-to-Park bay within the same zone using the same payment but not to another zone (as tariffs vary) If the coach is relying on a Pay-to-Park payment made in another zone a code 11 PCN should be issued
When confirming whether a vehicle has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked 2 Other Vehicle (non-coach) Enforcement During hours of control instant code 23c PCN to any non-coach vehicle parked within the bay unless exemption
below applies Vehicle to be authorised for relocation and can occur from 30 minutes after the issue of the PCN Exemptions
1 Coaches ndash do not issue a PCN during the first and last 3 mins of controlled hours
2 Vehicle (any) is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
3 Vehicle (any) is displaying a valid Trades permit
42 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
4 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and commercial refuse company vehicles
5 Domestic and office removal vehicles with special permission from Parking Services for as long as
necessary whilst actively loadingunloading
6 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
7 Vehicles being used for Fire Brigade Ambulance or Police purposes
8 If coach is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings)
issue Warning Notice unless vehicle is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24 PCN
9 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
10 WCC formal instruction to disregard
11 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Evidence of private vehicle (any) loadingunloading observed in which case 20 mins casual observation
must be given before PCN issued For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place
Give 20 mins casual observation to commercial vehicles (any) even if no loading activity is seen
Note Maximum time for loading in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private
2 Evidence of picking upsetting down passengers and their luggage observed (any vehicle) A maximum of 2
mins is allowed Driver should be with vehicle
3 Vehicle (any) displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
4 Royal Mail vehicles or couriers deliveringcollecting postal packets Give 20 mins casual observation
5 Give 5 mins constant observation to vehicles (any) displaying a valid disabled badge to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
6 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual
observation
43 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
Parking Bays
Market Tradersrsquo Bays PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 16q ldquoParked in a permit space or zone without clearly displaying a valid permit (market tradersrsquo bay)rdquo PCN Code 24q ldquoNot parked correctly within the markings of the bay or space (market tradersrsquo bay)rdquo
Enforcement by Marshal
During controlled hours the bays are for market traders only who display the appropriate permit Those displaying a permitURN must still then pay to park (Pay-to-Park or Parking Card) Payment is based on whole hours and not on minutes Marshals will need to check for payment at these bays and whether a valid permit is displayed A market trader permit must be displayed to validate use of the bay There are no exemptions for non-market traderrsquos vehicles loadingunloading or picking upsetting down 1 Vehicles clearly displaying a Market Tradersrsquo permit - Where a valid market trader permit is displayed but no payment is evident issue code 11 PCN Prior to issue give 5
mins constant observation and confirm that no payment by phone has been made Record location number where vehicle is parked in Notes field on HHCT Issue instant code 05 if a valid permit is displayed but where payment has expired by at least 3 mins
Issue instant code 16q PCN where an invalid obscured or expired Market Traderrsquos Permit is displayed regardless of
whether payment has been made Relocate only at specific request of WCC
If market trader vehicle is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings) issue Warning Notice unless vehicle is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24q PCN (regardless of
whether a payment has been made or whether a valid permitURN is displayed)
44 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
2 All Other Vehicles ndash Issue instant code 16q if vehicle parked with no permit (regardless of whether payment made) Relocate only at
specific request of Marshal or WCC Exemptions
1 All vehicles ndash do not issue for first and last 3 mins of controlled hours
2 Valid market tradersrsquo permit or a valid URN corresponding to the bays displayed and valid payment is
evident
3 Vehicles being used for Fire Brigade Ambulance or Police purposes
4 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
5 WCC formal instruction to disregard
6 Vehicle undertaking statutory utility work 7 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
8 If vehicle displaying an expired market tradersrsquo permit (and payment has been made) ndash
1-14 days ndash Warning Notice
15 days+ - Instant code 16q PCN
9 WCC CCTV car being used in pursuance of statutory powers or duties
45 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Car Club Permit Holders Only Bays ndash ldquoAt Any Timerdquo PCN Code 16e ldquoParked in a permit space or zone without clearly displaying a valid permit (car club bay)rdquo PCN Code 24e ldquoNot parked correctly within the markings of the bay or space (car club bay)rdquo
Enforcement by Marshal
Car Club vehicles must be collected from and re-parked in their own bay which bears the appropriate identifier number Each individual vehicle may not park in an alternative Car Club bay Elsewhere Car Club vehicles may park in paid-for bays if an appropriate payment to park is made Marshals will need to check that the vehicle is a Car Club vehicle registered for the bay in which the vehicle is parked This will be indicated in one of two ways -
1 Car Club registration will be indicated on the Pay-to-Park system 2 The Car Club operator will provide a badge which will be displayed in the windscreen
Whether or not a badge is displayed in the windscreen confirm on the Pay-to-Park system that the vehicle is registered as a Car Club vehicle at the bay in which it is parked Instant code 16e PCN if vehicle not registered at the Car Club bay andor if vehicle is registered at a different Car
Club bay Vehicle should be authorised for relocation Note no picking upsetting down or loadingunloading is allowed in Car Club bays Exemptions
1 Vehicle is registered as Car Club vehicle for the bay and displaying the appropriate Car Club badge
2 Notification has been received from Parking Services that permission has been given for another vehicle to
use the bay (eg for loading or substitute vehicle that is not Car Club vehicle)
3 Exempted vehicle is parked across dividing lines within a space provided for 2 or more vehicles
4 Vehicle being used for Fire Brigade Ambulance or Police purposes
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
6 WCC formal instruction to disregard
7 WCC CCTV car being used in pursuance of statutory powers or duties
46 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Electric Vehicle Charging Bays ndash ldquoAt Any Timerdquo PCN Code 14 ldquoParked in an electric vehiclesrsquo charging place during restricted hours without chargingrdquo PCN Code 231 ldquoParked in a parking place or area not designated for that class of vehicle (electric vehicles bay)rdquo PCN Code 301 ldquoParked for longer than permitted (electric vehicles bay)rdquo
Enforcement by Marshal
Only electric and plug-in hybrid vehicles may park in these bays (or electric-only motorcycles in electric motorcycle bays) Marshals can check the status of vehicle via the tax disc or the make and model type Electric and plug-in hybrid vehicles must be charging their batteries ndash the charging point light will be green when actively charging and
blue when the vehicle is fully charged 1 Electric or Plug-In Hybrid vehicles - Issue code 14 PCN if electric or plug-in hybrid vehicle is parked but not charging Electric or plug-in hybrid vehicles
are only allowed to stay for the max stay for the bay which is indicated on the time-plate This restriction only applies MonndashSat 0830-1830 Issue code 301 PCN if max stay exceeded during controlled hours 2 Non-Electric or Plug-In Hybrid vehicles - Unless exemption below applies issue code 231 if the vehicle is not electric or plug-in hybrid
Note electric motorcycle bays are for electric motorcycles only All other vehicles including electric cars to be issued with a code 23 PCN in an electric motorcycle bay
Exemptions
1 Electric or plug-in hybrid vehicle (or electric motorcycle in electric motorcycle bays) parking within max stay
for the bay and actively charging the battery
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 Domestic and office removal vehicles with special permission from Parking Services for as long as necessary whilst actively loadingunloading
4 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications
47 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
6 WCC formal instruction to disregard
7 WCC CCTV car being used in pursuance of statutory powers
Observations
1 If evidence of picking upsetting down passengers and their luggage is observed a maximum of 2 mins is
allowed Driver should be with vehicle
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
3 Commercial vehicles (including long wheel-based vehicles) ndash give 20 mins casual observation If vehicle
still in situ issue after this instant PCN
Private vehicles ndash if evidence of loadingunloading observed give 20 mins casual observation as above
For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place If no evidence of loading activity seen instant PCN and authorise for relocation to nearest paid-for parking place
4 If vehicle is displaying valid HEB badge then 60 minute casual observation should be given before PCN
issued
48 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Disabled Blue Badge Bays ndash ldquoAt Any Timerdquo
PCN Code 22 ldquoRe-parked in the same parking place or zone within one hour of leavingrdquo PCN Code 30 ldquoParked for longer than permittedrdquo PCN Code 40 ldquoParked in a designated disabled personrsquos parking place without displaying a valid disabled personrsquos badge in the prescribed mannerrdquo
Enforcement by Marshal
Instant code 40 PCN if no disabled badge on display Contravening vehicle should be relocated to nearest paid-for
parking place The above also applies to vehicles displaying an expired or obscuredillegible blue disabled badge Where vehicle is displaying an altered badge details should be reported to WCCrsquos fraud investigation contractor as soon as possible Valid badge holders exceeding maximum stay (4 hours Mon-Fri 0830-1830) issue PCN code 30 only
If valid badge holder returns within one hour during the controlled period indicated on the sign and re-parks issue code 22 PCN
Only use lsquoorsquo suffix for blue badge holders not white badge holders Exemptions
1 Displaying valid European blue badge WCC white badge RBKC purple badge City of London red badge Camden green badge or replacement disabled badge or any other valid disabled badge Note 4 hour max stay during controlled hours still applies to badge holders
2 Vehicle is displaying a valid white badge URN 3 If details of white disabled badge unreadable or obscured issue Warning Notice only if a HHCT check
confirms the badge as valid unless valid blue badge also on display
4 If white badge has expired issue Warning Notice only up to one month after expiry Normal code 40 PCN
thereafter unless valid blue badge also on display
5 Vehicle being used for Fire Brigade Ambulance or Police purposes
6 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
49 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
7 WCC formal instruction to disregard
8 WCC CCTV car being used in pursuance of statutory powers or duties
9 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
10 Domestic and office removal vehicles with special permission from Parking Services for as long as necessary whilst actively loadingunloading
Observations
1 Evidence of vehicle loadingunloading observed in which case 20 mins casual observation must be given
before PCN issued For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place Give 20 mins casual observation to commercial vehicles even if no loading activity is seen Long wheel-based vehicles that do not fit into one bay are still permitted to loadunload
2 If evidence of picking upsetting down passengers and their luggage observed allow for a maximum of 2
mins unless this involves a disabled or aged passenger in which case allow as long as necessary If no evidence seen issue an instant PCN and authorise for relocation to nearest paid-for parking place
3 Royal Mail vehicles or couriers deliveringcollecting postal packets Give 20 mins casual observation
50 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Dedicated Disabled Bays ndash ldquoAt Any Timerdquo PCN Code 165 ldquoParked in a permit space or zone without clearly displaying a valid permit (dedicated disabled bay)rdquo
Enforcement by Marshal
The signage at a dedicated disabled bay displays the disabled icon and states lsquoPermit holder D___ onlyrsquo The bay also has lsquopermit holders onlyrsquo marked on the road surface The bay is therefore for the sole use of the vehicle displaying the unique correspondingly numbered lsquoD____rsquo Westminster white disabled badge This restriction applies at all times Issue instant code 165 PCN to any other vehicle including those displaying a blue disabled badge or a white
disabled badge not valid for parking in the bay Contravening vehicle should be relocated to nearest paid-for parking place Note the TMOs give no exemption or concession for general loadingunloading or picking upsetting down
Exemptions
1 Vehicles being used for Fire Brigade Ambulance or Police purposes
2 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
3 WCC formal instruction to disregard
4 Vehicle is displaying the corresponding valid white badge URN
5 If the corresponding white badge has expired issue Warning Notice only up to one month after expiry with
code 165 PCN thereafter
6 If corresponding white badge is obscured or unreadable issue Warning Notice only if a HHCT check
confirms the badge as valid
7 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Royal Mail vehicles or couriers deliveringcollecting postal packets Give 20 minutes casual observation
51 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Hotel Bays ndash ldquoAt Any Timerdquo PCN Code 166 ldquoParked in a permit space or zone without clearly displaying a valid permit (hotel bay)rdquo
Enforcement by Marshal
Only vehicles displaying an appropriate permit that matches the bay signage are able to park in these bays Vehicles parked without an appropriate permit should be issued with a code 166 PCN Relocation upon request
There is no exemption for general loadingunloading or picking upsetting down within the TMOs
Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
3 WCC formal instruction to disregard
4 WCC CCTV car being used in pursuance of statutory powers or duties
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
Observations
1 All vehicles ndash 5 mins observation to enable the permit to be collected from the hotel and displayed
52 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Doctorsrsquo Parking Bays - During Controlled Hours of Bay
PCN Code 16d ldquoParked in a permit space or zone without clearly displaying a valid permit (doctorrsquos bay)rdquo
Enforcement by Marshal
Instant code 16d PCN Contravening vehicles should be relocated to the nearest paid-for parking space at the
request of the surgerypermit holder only no sooner than 30 mins after PCN issue Where an expired Doctorsrsquo Parking permit is displayed issue PCN only Relocate only at specific request of WCC Exemptions
1 Displaying valid doctorsrsquo permit corresponding to the bay number or a valid doctorsrsquo permit URN
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
4 WCC formal instruction to disregard
5 WCC CCTV car being used in pursuance of statutory powers or duties
53 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Ambulance Bays PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo PCN Code 02 ldquoParked or loadingunloading in a restricted street where waiting and loadingunloading restrictions are in forcerdquo
Enforcement by Marshal and CCTV
Instant PCN These informal bays merely exempt ambulances from the parking restrictions which are indicated by SYLsDYLs Enforcement against other vehicles can only be made under contravention codes for the regulations in force (ie code 01 or 02) Yellow lines regulations apply to all other vehicles and usual exemptions to the yellow line restrictions still apply as per pages 8-9 (private vehicles) and 12-13 (commercial vehicles) Outside controlled hours on SYLs controls not active therefore no enforcement Exemptions
1 All Ambulance types
2 London Fire Brigade vehicle displaying Identifier Board
3 Vehicle being used for Fire Brigade Ambulance or Police purposes
4 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
5 WCC formal instruction to disregard
6 WCC CCTV car being used in pursuance of statutory powers or duties
54 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Hospital Parking Bays - During Controlled Hours of Bay
PCN Code 16h ldquoParked in a permit space or zone without clearly displaying a valid permit (hospital bay)rdquo
Enforcement by Marshal
Instant PCN Contravening vehicles should be relocated to the nearest paid-for parking space at the request of WCC Exemptions
1 Displaying valid hospital permit corresponding to the bay number or displaying a valid permit URN
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
4 WCC formal instruction to disregard
5 WCC CCTV car being used in pursuance of statutory powers or duties
55 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Diplomatic Bays ndash ldquoAt Any Timerdquo
PCN Code 41 ldquoStopped in a parking place designated for diplomatic vehiclesrdquo
Enforcement by Marshal
Instant PCN Contravening vehicles should be relocated to the nearest paid-for parking space at the request of the embassy only Exemptions
1 Vehicle has diplomatic VRM
2 Notification has been received from Parking Services that permission has been given for another vehicle to
use the bay (eg for loading or substitute vehicle that does not have diplomatic VRM)
3 Exempted vehicle is parked across dividing lines within a space provided for 2 or more vehicles
4 Vehicle being used for Fire Brigade Ambulance or Police purposes
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
6 WCC formal instruction to disregard
7 WCC CCTV car being used in pursuance of statutory powers or duties
56 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Police Designated Bays PCN Code 42 ldquoParked in a parking place designated for police vehiclesrdquo
Enforcement by Marshal
Duty solicitors and markedunmarked police vehicles only may use these bays Therefore enforcement within these bays should ONLY take place at the request of the nearby police station
Upon request only instant code 42 PCN and relocate to nearest paid-for parking space
Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 WCC formal instruction to disregard
3 WCC CCTV car being used in pursuance of statutory powers or duties
57 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
On-Street Loading Bays (Parking Places) PCN Code 22 ldquoRe-parked in the same parking place or zone within one hour of leavingrdquo PCN Code 232 ldquoParked in a parking place or area not designated for that class of vehicle (goods vehicle loading bays)rdquo PCN Code 25 ldquoParked in a loading place or bay during restricted hours without loadingrdquo PCN Code 30 ldquoParked for longer than permittedrdquo
Enforcement by Marshal
WCC operate both general lsquoLoading Onlyrsquo and lsquoGoods Vehicle Onlyrsquo loading bays The bay may or may not operate a maximum stay If so this will be indicated on the timeplate Vehicles may not park in these bays within the hours stated on the timeplate (some apply at all times) without engaging in loadingunloading activity This must be within the maximum time permitted for this activity if stated on the sign Where restriction advised on the signage vehicles returning within one hour issue code 22 PCN If the bay is a lsquogoods vehicles onlyrsquo loading bay issue code 222 PCN
If vehicle is of a class contrary to that indicated on timeplate (eg lsquogoods vehicles onlyrsquo) issue code 232 PCN and
relocate to the nearest paid-for parking place at the request of WCC Vehicles not observed loadingunloading during controlled hours issue code 25 PCN If the bay is a lsquogoods vehicles onlyrsquo loading bay issue code 252 PCN
Vehicles exceeding max time stated on the timeplate issue code 30 PCN
Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
3 WCC formal instruction to disregard
4 WCC CCTV car being used in pursuance of statutory powers or duties
Observations General lsquoLoading Onlyrsquo bays
1 Private vehicles If loadingunloading is observed give 20 mins casual observation then additional 5 mins
constant If loadingunloading activity still observed repeat process up to the max stay If vehicle still in situ
58 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
at end of max stay driver should be moved onto SYLsDYLs to complete loadingunloading activity If vehicle remains in situ issue code 30 PCN for overstaying regardless of activity within the bay
Commercial Vehicles Give 20 mins casual observation then additional 5 mins constant If
loadingunloading activity still observed repeat process up to the max stay If vehicle still in situ at end of max stay driver should be moved onto SYLsDYLs to complete loadingunloading activity If vehicle remains in situ issue code 30 PCN for overstaying regardless of activity within the bay
lsquoGoods Vehicles Onlyrsquo bays
2 lsquoGoods vehiclersquo defined within TMO as being ldquoa motor vehicle constructed or adapted for use for the
carriage of goods or burden of any description and is not drawing a trailerrdquo Allow 20 mins casual observation for goods vehicles then additional 5 mins constant If loadingunloading activity still observed repeat process up to the max stay If vehicle still in situ at end of max stay driver should be moved onto SYLsDYLs to complete loadingunloading activity If vehicle remains in situ issue code 30 PCN for overstaying regardless of activity within the bay Private vehicles should receive instant code 232 at any
time and be relocated to nearest paid-for parking place at request of WCC
59 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS Liveried or unliveried commercial vehicles (ie vans HGVs lorries etc)
Off-Street Loading Bays (Premises Loading Facilities) PCN Code 61 ldquoA heavy commercial vehicle wholly or partially parked on a footway verge or land between two carriagewaysrdquo PCN Code 62 ldquoParked with one or more wheels on or over a footpath or any part of a road other than a carriagewayrdquo
Enforcement by Marshal and CCTV
Issue code 61 or 62 PCN as appropriate where the vehicle is blocking the whole of the footway preventing safe
passage along the footway by pedestrians If the vehicle is attended and preventing the free flow of traffic the driver should be asked to move the vehicle In the event that the driver refuses then a code 61 or 62 PCN should be issued as appropriate supported by full notes and
photograph 1830-1100 the next day
Allow as long as necessary for loadingunloading the vehicle Give one hour casual observation If no loadingunloading seen give 5 mins constant observation If loadingunloading observed repeat process Every attempt should be made to contact the driver during the constant observation period to determine if activity is taking place or vehicle could be moved If no activity seen and the driver cannot be found issue code 61 or 62 PCN as
appropriate 1100-1830
One hour is allowed for loadingunloading the vehicle The vehicle may not return within one hour Give one hour casual observation If no loadingunloading seen and vehicle unattended issue code 61 or 62 PCN as appropriate Exemptions
1 Driver present and loadingunloading taking place vehicle not blocking the whole of the footway or causing an obstruction in particular the aged pedestrians with pushchairs and disabled members of the public can safely pass
2 WCC formal instruction to disregard
60 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Electric Bus Stands ndash ldquoAt any timerdquo Code 16 ldquoParked in a permit space or zone without clearly displaying a valid permitrdquo Code 22 ldquoReparked in the same parking place or zone within 30 minutes after leavingrdquo Code 23 ldquoParked in a parking place or area not designated for that class of vehiclerdquo Code 30 ldquoParked for longer than permittedrdquo
Enforcement by Marshal
Only electric buses displaying a valid permit may park in these bays Any contravening vehicle should be relocated to nearest paid-for parking place Please note there is no requirement for an electric bus to be charging when parked in these bays Whilst being for electric buses only the bays have a max stay of 2 hours during the hours 900ndashmidnight only Issue instant Code 16 PCN if electric bus is parked without clearly displaying a valid permit Issue instant Code 22 PCN if the bus returns within 30 mins of leaving the bay
Issue instant Code 23 PCN if the bus is not electric-only or is any other vehicle type
Issue instant Code 30 PCN if electric bus exceeds the max stay between 900ndashmidnight only
Note the TMO does not allow general loadingunloading or picking upsetting down
Exemptions
1 Electric bus displaying valid permit
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 WCC formal instruction to disregard
61 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Footway Parking PCN Code 61 ldquoA heavy commercial vehicle wholly or partially parked on a footway verge or land between two carriagewaysrdquo PCN Code 62 ldquoParked with one or more wheels on or over a footpath or any part of a road other than a carriagewayrdquo
Enforcement by Marshal and CCTV
The footway regulation applies at any time Footway is defined as any part of an urban road over which the public
have right of access on foot and can include private land vehicle crossovers and pavement lights etc unless a physical barrier prevents access It does not include private roads The same enforcement applies to vehicle crossovers and pavement lights as it does to pavement parking Whilst footway is generally separated from the carriageway by a raised kerb bollards or barriers some new schemes in WCC comprise of flush surfaces where both the carriageway and footway are level and the kerb line is clearly defined by the use of rectangular paving stones of a different material to that of the carriageway and footway Where there is no footway (eg in Mews) enforcement should be as per restricted street regulations (see pages 8-18) and pedestrian areas should be enforced using code 01 or 02 PCN as appropriate (see pages 19-21)
Instant code 61 or 62 PCN regardless of street narrowness or vehicle type unless exemption below applies Check
back of vehicle to see if driver in attendance and for evidence of loading activity Full notes to be made by the CEO The appropriate PCN code suffix should be used when issuing a code 61 or 62 PCN
Marshals can and should remove the covers from vehicles to take enforcement action Full notes to be made and photographs taken Marshals should always attempt to move vehicles that are loadingunloading onto the carriageway so that the activity may continue Do not issue PCN by CCTV unless it is clear that any concession is being abused Exemptions
1 Notification has been received that special permission has been given by Parking Services or WCC Special Events for the vehicle to park on footway in areas where loadingunloading is prohibited
2 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
3 In the Whitehall Security Zone
4 Vehicles being used for Fire Brigade Ambulance or Police purposes
62 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
5 BOC Cryospeed vehicles delivering to hospitals and specified clinics
6 WCC formal instruction to disregard
7 Under the Greater London Council (General Powers) Act 1974 loadingunloading is permitted whilst parked on the footway only if both the following apply and the vehicle is not parked on the footway adjacent to
where a loading restriction is indicated on the carriageway - (i) The loading or unloading of the vehicle could not have been satisfactorily performed had the vehicle
not been so parked and
(ii) The vehicle was not unattended at any time whilst parked If this is the case as long as is necessary is permitted and Marshals should give 20 mins casual observation (40 mins for HGVs) then additional 5 mins constant observation If loadingunloading observed repeat process If no evidence of loadingunloading after 25 mins (45 mins for HGVs) a code 61 or 62 PCN may
be issued PCN may also be issued if vehicle left unattended at any time during the process
63 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Dropped Footways PCN Code 27 ldquoParked in a special enforcement area adjacent to a footway cycle track or verge lowered to meet the level of the carriagewayrdquo
Enforcement by Marshal
The definition of the contravention under section 86 of the TMA 2004 is as follows ndash (1) In a special enforcement area a vehicle must not be parked on the carriageway adjacent to a footway cycle track or verge where ndash
(a) The footway cycle track or verge has been lowered to meet the level of the carriageway for the purpose of ndash (i) Assisting pedestrians crossing the carriageway (ii) Assisting cyclists entering or leaving the carriageway or (iii) Assisting vehicles entering or leaving the carriageway across the footway cycle track or verge or
(b) The carriageway has for a purpose within Paragraph (a)(i) to (iii) been raised to meet the level of the footway cycle track or verge
However code 27 should only be enforced where the footway has been loweredraised for the purpose of assisting pedestrians crossing the road We will not enforce code 27 where the footway has been loweredraised to assist vehicles to enterleave the road (eg driveways) The dropped footway should therefore have a corresponding dropped footway on the opposite side of the road or a central pedestrian haven Code 27 should only be enforced on stretches of SYL outside of controlled hours (code 01 appropriate during controls) Code 27 should not be enforced on areas of DYLs (code 01 appropriate at all times) and cannot be enforced within designated bays No signage is required Where a dropped footway contravention is occurring instant code 27 PCN Full notes to be made
Exemptions
1 Notification has been received that special permission has been given by Parking Services or WCC Special Events for the vehicle to park
2 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
3 In the Whitehall Security Zone
4 Vehicles being used for Fire Brigade Ambulance or Police purposes
5 WCC formal instruction to disregard
6 Driver prevented from proceeding by circumstances beyond his control or when it is necessary for himher to
wait to avoid an accident
64 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
7 To enable the removal of any obstruction to traffic For as long as necessary but exemption applies only where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere
8 Visible signs of unavoidable breakdown or recovery service vehicle in attendance
9 Collection of waste by or on behalf of the WCC where the presence of the vehicle at the location is essential
and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere
10 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting the free flow of traffic and is parked in compliance with the boardrsquos conditions of use
11 Domestic and office removal vehicles with special permission from Parking Services for as long as
necessary whilst actively loadingunloading
12 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off street area
Observations
1 Evidence of picking upsetting down passengers and their luggage observed Sufficient time must be
allowed for this activity (for as long as necessary) Driver should be with vehicle 2 Evidence of private vehicle loadingunloading observed in which case 20 mins casual observation must be
given before PCN issued For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place Give 20 mins casual observation to commercial vehicles even if no loading activity is seen
Note observations above only apply where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere Maximum time for loading at a dropped footway is 20 mins regardless of whether vehicle is commercial or private
3 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing a PCN
4 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
5 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
65 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Suspended Bays Designated and Specialised Parking Bays (Residentsrsquo Paid-for Parking Shared-Use Car Club Disabled Doctorsrsquo Diplomatic Hospital Electric Motorcycle etc) PCN Code 21 ldquoParked wholly or partly in a suspended bay or spacerdquo
Enforcement by Marshal and CCTV
Instant code 21 PCN and relocate to nearest non-suspended paid-for parking space
Marshal needs to check sign relative to bay for days and times that suspension is in force Suspension reference number and the positionlocation of sign(s) to be recorded Also record location of vehicle relative to house numberbuilding name Includes Post Office Vehicles ndash no exemption applies In motorcycle bays locks to be cut only when absolutely necessary that the motorcycle be moved
Exemptions
1 Suspended residentsrsquo shared-use and paid-for parking bays - 0830-0930 if valid residentsrsquo permit for zone
(or interim permit or permit URN) displayed telephone permit holder on first morning of suspension to advise that they should move their vehicle If permit holder contacted give 20 mins before commencing enforcement action If there is no response issue Warning Notice only for first 2 days relocating to nearest available residentsrsquo bay space in zone if necessary PCN and relocate on day 3 if vehicle still parked in contravention
2 Emergency residentsrsquo bay suspensions ndash where 7 daysrsquo notice is not given follow steps in exemption 1 above and relocate vehicle but do not issue PCN
3 White badge holders in suspended residentsrsquo shared-use and paid-for parking bays ndash Warning Notice only
for first 2 days relocating to nearest available residentsrsquo bay or paid-for parking space if necessary PCN and relocate on day 3 if vehicle still parked in contravention
4 Domesticcommercial removal vehicles carrying out their duties provided the resident or company has booked the suspension for this purpose
5 Special events permit displayed
6 Vehicles being used for Fire Brigade Ambulance or Police purposes
7 WCC formal instruction to disregard
66 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
8 Emergency Car Club suspensions ndash relocate vehicle and do not issue PCN
9 Blue bagged PampD machine where bays temporarily converted for residentsrsquodiplomatdisabled use - notification by suspension contractors of blue bag removal should be passed onto Marshals and no enforcement action on day of blue bag removal If bay is temporarily converted for alternative use no enforcement action to be taken unless there is an accompanying TMO WCC will notify
Observations
1 If loading activity to a nearby site by those who have booked the suspension is observed (purpose of the
suspension is for access and loading purposes) give 20 mins casual observation period to a commercial vehicle If no loading observed on second observation give 5 mins constant observation before issuing PCN
67 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Pedestrian Crossings andor Restricted Area Marked by Zig-Zags PCN Code 99 ldquoStopped on a pedestrian crossing or crossing area marked by zig-zagsrdquo
Enforcement by Marshal and CCTV
Instant code 99 PCN and relocate to the nearest paid-for parking space
Note licensed Hackney Carriages are not permitted to stop on zig-zags to pick upset down passengers even on the
zig-zag area beyond the crossing Exemptions
1 Vehicles being used for Fire Brigade Ambulance or Police purposes
2 Bus is stopping at bus stop on zig-zag area beyond the crossing
3 London Fire Brigade vehicle displaying Identifier Board
4 Vehicle parked on the instruction of a uniformed Police officer
5 Vehicle is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use CCTV Operators check Permits system by searching the VRM to
confirm if the vehicle holds a valid PIB
6 Traffic Signals repair and maintenance crews actively engaged in works
7 Vehicle has stopped to clear an obstruction from the road
8 WCC formal instruction to disregard
68 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Restricted Area Outside Schools ndash ldquoSchool ndash Keep ndash Clearrdquo PCN Code 48 ldquoStopped in a restricted area outside a school a hospital or a fire police or ambulance station when prohibitedrdquo PCN Code 01 (Outside times of restricted area controls) ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
Instant PCN if parked within controlled times during term-time on zig-zag area with the words lsquoSchool-Keep-Clearrsquo and relocate to nearest paid-for parking space
Outside the controlled times the adjacent SYL or DYL restrictions apply (see pages 8-18) Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 WCC formal instruction to disregard
69 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Special Permission Outside SchoolsNurseriesAdventure Playgrounds PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
The permission applies only on SYLs or DYLs during term-time and for the period before and after schoolnursery start and finish time PCN can be issued if vehicle parked for longer than 10 mins or if concession being abused (eg vehicle causing an obstruction such as blocking a driveway or picking upsetting down activity blatantly not taking place) Full notes to be made confirming obstructionabuse Exemptions
1 WCC formal instruction to disregard Observation
1 Give 10 mins observation if vehicle is parked close to schoolnurseryadventure playground displaying that
institutionrsquos concession card without causing an obstruction or if evidence of parentcarer picking upsetting down child is observed
70 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Taxi Ranks PCN Code 45 ldquoStopped on a taxi rankrdquo PCN Code 45w ldquoParked on a taxi rankrdquo
Enforcement by Marshal and CCTV
These ranks are areas of carriageway reserved for use by taxis waiting to pick up passengers and are protected for use by taxis only by virtue of a TMO The rankrsquos signage displays either a lsquono stoppingrsquo or lsquono waitingrsquo roundel dependent on the restriction of the rank in question Observation and enforcement may differ dependent upon whether a particular rank is subject to a lsquono stoppingrsquo or a lsquono waitingrsquo restriction ndash loadingunloading and picking upsetting down by other vehicles (non-taxis) is only permitted in lsquono waitingrsquo ranks Marshal needs to check sign relative to bay for days and times when the bay is for taxis only and whether the bayrsquos restriction is lsquono stoppingrsquo or lsquono waitingrsquo Instant code 45 PCN during controlled hours for lsquono stoppingrsquo ranks unless exemption applies Relocate to nearest
paid-for parking space upon request only Instant code 45w PCN during controlled hours for lsquono waitingrsquo ranks unless exemption applies Relocate to nearest
paid-for parking space upon request only Note Marshals have no power of enforcement against a taxi left unattended in a taxi rank Exemptions For both lsquono stoppingrsquo and lsquono waitingrsquo ranks
1 Metropolitan Police-registered Hackney carriage taxis during the permitted times
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
4 WCC formal instruction to disregard
5 WCC CCTV car being used in pursuance of statutory powers or duties
6 Vehicle belonging to the operator of a taxi driversrsquo shelter adjacent to the rank displaying a valid
dispensation during the shelterrsquos hours of operation
71 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
Observations
For both lsquono stoppingrsquo and lsquono waitingrsquo ranks
1 If vehicle is displaying valid HEB badge then 60 minute casual observation should be given before PCN issued
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation For lsquono waitingrsquo ranks only
3 If evidence of picking upsetting down passengers and their luggage is observed for as long as necessary
Driver should be with vehicle
4 Commercial vehicles (including long wheel-based vehicles) ndash give 20 mins casual observation If vehicle
still in situ after this issue instant PCN
Private vehicles ndash if evidence of loadingunloading observed give 20 mins casual observation as above
For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place If no evidence of loading activity seen instant PCN
72 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Restricted Bus StopsStands PCN Code 47 ldquoStopped on a restricted bus stop or standrdquo
Enforcement by Marshal and CCTV
Bus Stop should be signed lsquoclearway - no stopping at any time except buses or except local buses or permit holders onlyrsquo Bus StopStand should be marked with a cage and have a thick yellow line (bus stop clearway) or DYLs with two kerb markings No parking is permitted on bus stop clearways within the hours shown on the timeplate (which may be lsquoat any timersquo) Issue instant code 47 PCN and relocate to nearest paid-for parking space upon request
Bus stops with white cages and yellow lines running through them are only controlled by the yellow line restrictions and any loading restrictions (see pages 8-18) Exemptions
1 London Transport Buses
2 Vehicles being used for Fire Brigade Ambulance or Police purposes 3 London Transport breakdown and recovery vehicles attending breakdown
4 Cleansing and refuse vehicles undertaking statutory duties
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
6 WCC formal instruction to disregard
Observations
1 Give 2 mins observation to licensed Hackney Carriages to ascertain whether picking upsetting down andor loadingunloading passenger luggage is occurring If so give as long as necessary
2 Royal Mail vehicles collecting postal packets Give 20 mins casual observation
73 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
London Cycle Hire Scheme Bays ndash ldquoAt Any Timerdquo
PCN Code 43 ldquoParked on a cycle docking station parking placerdquo PCN Code 61 ldquoA heavy commercial vehicle wholly or partly parked on a footway verge or land between two carriagewaysrdquo PCN Code 62 ldquoParked with one or more wheels on or over a footpath or any part of a road other than a carriagewayrdquo
Enforcement by Marshal
Should Marshals observe a motor vehicle encroaching fully signed and operational London Cycle Hire Scheme bays the following action should be taken unless exemption applies If the bay is on-street instant code 43 PCN
If the bay is on the footway an instant code 61 or 62 PCN (as appropriate)
Note that vehicles are not permitted to encroach the bays to pick upset down or to loadunload
Exemptions
1 Vehicle being used for Fire Brigade Ambulance and Police purposes
2 Vehicle being used in connection with the maintenance improvement or reconstruction of any length of road
that incorporates the bay
3 Vehicle being used solely for the maintenance or operation of the London Cycle Hire Scheme
74 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MISUSE OF BAYS
Selling Goods from a Parking Place All parking places - within CPZ hours ONLY PCN Code 18 ldquoUsing a vehicle in a parking place in connection with the sale or offering or exposing for sale of goods when prohibitedrdquo
Enforcement by Marshal and CCTV
Offering or exposing goods for sale from within a parking place is not permitted Where this is taking place the driver should be asked to move the vehicle and informed that selling goods in parking places is not permitted If the vehicle remains parked and the activity continues issue code 18 PCN
When unable to issue a PCN because the vehicle has moved on the vehicle registration mark should be reported to the Licensing dept and a statement provided regarding the activities witnessed A likely example is ice cream vans in paid-for parking bays This restriction does not apply to vehicles displaying lsquofor
salersquo signs in the windscreen or to sign-written vehicles Exemption
1 WCC formal instruction to disregard
75 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MISUSE OF BAYS
Not Parked Correctly within the BaySpace All parking places PCN Code 24 ldquoNot parked correctly within the markings of the bay or spacerdquo
Enforcement by Marshal
Vehicles may not park outside the markings of any bay during controlled hours A Warning Notice only should be issued unless the vehicle is-
1 Causing a hazard to other road users 2 Affecting traffic flow or 3 Preventing the use of adjacent spaces
If anyall of 1-3 above are occurring issue instant code 24 PCN with appropriate suffix
Exemptions
1 Vehicle has parked across the dividing lines between a residentsrsquo bay and a paid-for parking bay (P2PPampD)
and has made payment or is displaying a valid payment
2 All vehicle wheels are within the bay markings or touching the bay markings
3 Vehicle appears to have been moved into new position without driverrsquos consent
4 Vehicle protruding onto uncontrolled SYL or other uncontrolled area Note that footway is always controlled
5 Vehicle being used for Fire Brigade Ambulance or Police purposes 6 WCC formal instruction to disregard
7 WCC CCTV car being used in pursuance of statutory powers or duties 8 Other exemption applies ndash see specific bay section
76 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
Emergency Services Vehicles - Fire BrigadeAmbulancePolice All marked Emergency Services vehicles including motorcycles and including private blue light ambulances All locations
Vehicle Type Descriptions ndash
Police - Marked vehicles commonly have lsquopolicersquo written on all sides cross hatchings at the rear in high visibility
colours and flashing lights fixed to the roof of the vehicle They also frequently have stripes on their sides Fire appliance - A vehicle equipped for fire fighting usually a large fire tender carrying an on-board pump to power
fire hoses to shoot water or chemical solutions at high pressure Emergency Ambulance - These are emergency vehicles with patient treatment facilities on board staffed by
paramedics who treat patients on arrival before transfer to hospital for further treatment They are tall vehicles with sufficient space at the rear to carry the injured on trolleys while medication is administered Emergency Ambulances are equipped with a wide range of emergency care equipment and a variety of drugs for medical and traumatic emergencies Private Blue Light Ambulance - These are NHS-contracted patient-transport services that ferry patients tofrom
hospital for routine visits They are unlikely to carry patient treatment facilities on board although some are adapted for this purpose Commonly they are essentially private cars painted in Ambulance and NHS colours
Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes 2 Unmarked Police car displaying log-book on dashboard
Note there are a number of agreed locations with the Metropolitan Police where the above exemptions do not apply and instant PCNs should be issued if Police vehicles are parked in contravention
3 Unmarked Fire Brigade vehicles displaying identifier badge
4 WCC formal instruction to disregard
77 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
Patient-Carrying Ambulances Non-emergency Ambulance vehicle displaying Ambulance Service notice (liveried or non-liveried) Dial a Ride WCC Social Services transport
Yellow Lines with or without loading restrictions and Parking Places
Enforcement by Marshal and CCTV
Observations
1 20 mins observation to be given on SYLsDYLs areas of loading restrictions and in parking places If no
evidence of picking upsetting down patients issue PCN after 20 mins Full notes to be made if no observation given (eg if concession being abused)
78 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
NHS Blood and Transplant Delivery Service Vehicles Various locations where PIB exemption applies
The NHS Blood and Transplant Delivery Service regularly deliver to and from Westminster hospitals and clinics Drivers are to be allowed to deliver for as long as necessary (PIB exemptions to apply) to all delivery points below The vehicles are liveried and have the NHS logo on each side This applies
Great Ormond St Hospital - Great Ormond St amp Lambs Conduit St
HCA Labs - Weymouth Street
King Edwards Hospital - Beaumont Street
London Clinic - Devonshire Place
London Clinic ndash Harley Street
St Marys Hospital - Winsland Street and South Wharf Road
University College Hospital - Whitfield Street
West End Donor Centre - Margaret Street Vehicles are permitted to park on
Paid-for parking bays
Residentsrsquo bays
SYLs and DYLs but the vehicle must not be parked in such a manner as to cause obstruction and where possible avoid parking where loading restrictions are in force
If a PCN is issued clear notes must be made and photos taken to validate the issue Any abuse of the exemption must be reported immediately to Parking Services
79 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
London Transport Buses PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal
Issue instant PCN if bus parked on SYL or DYL unless on authorised bus stand Full notes to be made by Marshal Exemptions
1 Visible signs of unavoidable London Transport Bus breakdown or if recovery service vehicle in attendance
2 WCC formal instruction to disregard
80 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
Sightseeing Tour Buses PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal
Issue instant PCN unless on permit holder only stand and displaying valid permit for that stand Full notes to be made by the Marshal
Exemptions
1 Visible signs of unavoidable Sightseeing Tour Bus breakdown or if recovery service vehicle in attendance
2 WCC formal instruction to disregard
81 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE CANNOT BE MOVED
Vehicle Breakdowns All locations
Enforcement by Marshal and CCTV as appropriate
lsquoBreakdownrsquo constitutes a sudden mechanical loss of ability for the vehicle to function efficiently which is beyond the reasonable control of the motorist It does not include problems incurred as a result of poor maintenance (eg running out of petrol) or neglect (eg leaving the lights on)
Marshals should follow protocols within this document as per bayuse type Issue instant PCN (as appropriate) and make full notes when
A note is left in vehicle stating broken down andor
Vehicle is unattended Exemptions
1 Recovery service vehicle (AARAC etc) actively attending a vehicle breakdown
2 WCC formal instruction to disregard Observations
1 A vehicle parkedstopped in contravention which is attended and where there are obvious signs of
breakdown such as
Large oilfluid leak
Steamsmoke
Driver can show mechanical fault
Damage following crash at location Give 30 mins casual observation to allow for a recovery service vehicle (AARAC etc) to attend When driver in attendance do not issue PCN If no recovery vehicle has arrived after 30 mins issue PCN as per bay typeuse explain how to challenge advising motorist they should provide evidence of breakdown
82 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE CANNOT BE MOVED
Vehicles Involved In Accidents and Abandoned Vehicles All locations
Enforcement by Marshal
Accidents
If vehicle has clearly been involved in a road traffic accident but no emergency services are in attendance and no driver is present then the Abandoned Vehicles Removal Service (AVRS) should be notified If emergency services are already in attendance then no Marshal action is required Abandoned Vehicles
An abandoned vehicle can be defined as
Vehicle with no road tax disc or a road tax disc that has expired by over one month and
Vehicle left on any land in the open air in such circumstances or for such a period that it may be reasonably assumed to be abandoned or if the vehicle had been brought to the piece of land for the purpose of abandonment
Marshal should issue a PCN on the first day a vehicle is seen parked in contravention (as appropriate) and believed to be abandoned The AVRS should be notified On the following day a second PCN should be issued A lsquoSuspected Abandoned Vehiclersquo notice should be placed on the vehicle Full details should be passed to the AVRS as below The AVRS will require the following information
Make and model
Colour
Registration number
Exact location eg outsideopposite number
General condition of vehicle Marshals are also expected to report suspected abandoned vehicles where they are not parked in contravention Vehicles without VRMs should be reported immediately
83 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
WARNING NOTICES AND RELOCATIONS
Warning Notices
Warning Notices will only be issued in specific circumstances for certain contraventions as outlined below When issuing a Warning Notice Marshals must -
Tear off the payment slip at the bottom of the template
Place the Warning Notice in a yellow Warning Notice envelope rather than a blue PCN envelope before fixing to the vehicle
Circumstances When Warning Notices to be Issued
Marshals will mainly be required to issue Warning Notices in the following circumstances for the following contraventions Note for a vehicle to be relocated a Marshal must issue both a Warning Notice and a code 00 PCN otherwise it will not show on the system and relocation details will not transfer to TRACE The code 00 PCN must not be placed on the vehicle
16y ldquoParked in a permit space or zone without clearly displaying a valid permit (obscuredillegible permit)rdquo
In dedicated white badge bays Warning Notice rather than PCN where badge that corresponds to the dedicated bay is obscuredillegible if a HHCT check confirms the badge as valid
16z ldquoParked in a permit space or zone without clearly displaying a valid permit (out of date permit)rdquo
In dedicated white badge bays Warning Notice rather than PCN where expired badge that corresponds to the dedicated bay has expired for up to 1 month Normal PCN thereafter
19y ldquoParked in a residentsrsquo or shared-use parking place or zone either displaying an invalid permit or
voucher or PampD ticket or after the expiry of paid for time (obscuredillegible permit)rdquo Warning Notice rather than PCN for obscuredillegible residents permit or white badge if a HHCT check confirms the permitbadge as valid
19z ldquoParked in a residentsrsquo or shared-use parking place or zone either displaying an invalid permit or
voucher or PampD ticket or after the expiry of paid for time (out of date permit)rdquo Warning Notice rather than PCN for expired annual resident permit where permit expired by 1-14 days or for expired white badge where badge expired up to 1 month Normal PCN thereafter
21r ldquoParked wholly or partly in a suspended bay or space (residentsrsquo bay)rdquo
Warning Notice and relocation rather than PCN for residents permit or white badge for the first 2 days Normal PCN on day 3 Both Warning Notice and code 00 to be issued for relocation
84 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
24rsu ldquoNot parked correctly within the markings of the bay or space (residentsrsquo bayshared-use bayelectronic paymentrdquo)
Warning Notice rather than PCN unless vehicle is preventing another vehicle from using an adjacent space or is causing an obstruction ie is a hazard to or is affecting traffic flow
40y ldquoParked in a designated disabled personrsquos parking place without displaying a valid disabled personrsquos
badge in the prescribed manner (obscuredillegible permit)rdquo
In blue badge bays Warning Notice rather than PCN for obscuredillegible white badge if a HHCT check confirms the badge as valid
40z ldquoParked in a designated disabled personrsquos parking place without displaying a valid disabled personrsquos
badge in the prescribed manner (out of date permit)rdquo In blue badge bays Warning Notice rather than PCN for expired white badge where badge expired up to 1 month Normal PCN thereafter
Marshals should issue one Warning Notice per day where above applies Code 00 relocations may also still be necessary in other circumstances Further ad hoc Warning Notice issue may be required for the introduction of new schemescontrolsenforcement as and when required Enforcement provider to be instructed when this applies Note 24u 40y amp 40z are not genuine codesuffix combinations as per London Councilsrsquo current list but have been
used by WCC for the purpose of Warning Notices only to enable us to convey to the motorist the error they have made These codes must not be used for PCNs
The Warning Notice makes it clear to the recipient that no payment is required but inevitably some motorists will still be confused and may question a Marshal or call the Contact Centre If so the motorist should be assured that no payment or further action on their behalf is required
85 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
WARNING NOTICES AND RELOCATIONS
Relocations
Since 2008 rather than clamping andor removing vehicles parked in contravention we have only relocated contravening vehicles to near-by paid-for bays (contravention dependent) Below outlines the protocols for relocating contravening vehicles following the issue of a PCN These protocols do not apply to situations where we are required to relocate vehicles that are not committing parking contraventions such as on the demands of the Police for the reasons of security Relocation Policy
Relocation should only generally occur in conjunction with the following contravention codes 16 21 23 40 41 42 45 47 48 amp 99
A common sense approach should be taken and all relocation activity should be proportionate (eg relocation may not be appropriate from an otherwise empty rank of bays)
Disabled badge holders should only be relocated if absolutely necessary
Aligned to the above relocation should only be considered in the following circumstances ndash o Where a vehicle is denying a specialist permit holder a space in a specialist bay (PCN codes 16 23 or
40) o Where a vehicle is denying a vehicle a space in a non-permit designated bay (PCN codes 23 41 42
45 or 47) o Where a vehicle is parked on zig-zags (codes 48 or 99) o Where a vehicle is parked in a suspended bay when the suspension is active (code 21) o Where an external request to relocate has been received from the Police from a Utility company
attending emergency works or from WCC Special Events
The table below shows the contraventions where we would consider relocation to be appropriate and the time constraints (if any) that the TMA 2004 places upon vehicle removal
PCN
CODE BASIC SUMMARY OF CONTRAVENTION
TIME CONSTRAINT
16 In permit space with no permit After 30 mins
21 Suspension Instant
23 Vehicle not designated for that parking place After 30 mins
40 Disabled bay Instant
41 Diplomats bay Instant
42 Police bay Instant
45 Taxi rank Instant
47 Bus stop Instant
48 Restricted area outside school Instant
99 Pedestrian crossingzig-zags Instant
any External requests to remove (eg Police special events emergency utility works etc)
Instant
Relocations should only take place when requests are made via the control room The control room must complete a full record of all relocation requests Once the request has come through from the control room the Marshal can then authorise for relocation and the crew proceed to relocate When relocating vehicles will be relocated to a paid-for bay as near to the original location as possible Only residentsrsquo permit holders should be moved to other residentsrsquo bays Other vehicles should only be relocated to residentsrsquo bays or onto yellow lines as an absolute last resort
86 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
A vehicle that has been relocated should not be issued with a further PCN at its new location for the rest of that day If the vehicle remains parked in contravention at its new location when controls recommence the following day a new PCN may then be issued Driver returns
If the driver or the person appearing to be in charge of the vehicle returns before the vehicle has all its wheels on the truck the vehicle should be released but any PCN remains payable Even if the vehicle is on the truck we should still look to release wherever practicable Unmoved vehicles post-relocation
Vehicles are to be left in situ at the new location unless it is necessary to relocate them again due to a suspension or Police request If the vehicle has not moved from the position it has been relocated to a PCN can be issued from the beginning of controlled hours the next day If the vehicle remains parked after this the AVRS procedure should be followed (see page 82)
The above protocols do not affect abandoned vehicles which can still be removed once the required notifications have been given and statutory time limits have been followed Non-contravention relocations
We will continue to receive external requests to removerelocate in certain circumstances such as from the Police for security reasons emergency utility company works WCC Special Events etc The process for necessary relocations where a contravention is not occurring remains the same but in these instances a dummy code 00 PCN will need to be created Relocation may be required without PCN issue when a code 21r Warning Notice is issued (see page 83)Note for a vehicle to be relocated in these circumstances a Marshal must issue both a Warning Notice and a code 00 PCN otherwise it will not show on the system and relocation details will not transfer to TRACE The code 00 PCN must not
be placed on the vehicle
SECTION 3 ndash MOVING TRAFFIC
87 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Camera Enforcement of Moving Traffic Contraventions
The KMECOP for enforcing parking contraventions by CCTV is outlined throughout Section 2 of this document
Directional signs on the carriageway only apply once the sign has been passed The direction is only active in the area behind the sign These are all lsquopositiversquo instruction signs Enforce showing the sign in the footage and the vehicle passing it However it is not necessary for the footage to show the front of the sign
SECTION 3 ndash MOVING TRAFFIC
88 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Box Junctions PCN Code 31 ldquoEntering and stopping in a box junction when prohibitedrdquo
Enforcement by CCTV
Instant code 31 PCN
Evidence must show vehicle approaching entering stopping and leaving the box junction The intention is to penalise motorists for entering the box junction when the exit is not clear and having to stop in the junction as a consequence of this action Preferably the footage should show the vehicle entering the junction or at least show the vehicle moving before stopping behind another stopped vehicle at the blocked exit Footage merely showing a vehicle stopped in a box junction is not considered evidence that the contravention has taken place Exemptions
1 Vehicle may be delayed by oncoming traffic waiting to turn right in which case do not issue
2 Vehicle forced to stop in the junction due to the braking of traffic ahead although the exit was clear at the
time the vehicle entered the box junction
3 Vehicles being used for Fire Brigade Ambulance or Police purposes
SECTION 3 ndash MOVING TRAFFIC
89 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Directional Instructions PCN Code 32 ldquoFailing to drive in the direction shown by the arrow on a blue signrdquo
Enforcement by CCTV
Instant code 32 PCN The appropriate PCN code suffix must be used when issuing a code 32 PCN
Turn left or right signs
Usually found on traffic islands and junctions these are intended to instruct traffic to proceed in the direction indicated by the arrow to prevent entering the path of oncoming traffic These signs are listed under the TSRGD 2002 as diagram 609 Proceed in the direction indicated by the arrow signs
These signs listed under the TSRGD 2002 as diagram 606 Vehicular traffic must proceed in the direction indicated by the arrow only apply to the junctions where they are sited The signs only instruct vehicles not to turn at that junction and to proceed in the direction indicated and do not apply anywhere in the street other than the junction Vehicles may be ticketed for turning at the junction where prohibited but not for performing U-turns within Piccadilly One-way traffic signs
This is the rectangular sign (TSRGD 2002 diagram 652) Contraventions include driving and reversing against the direction indicated
Evidence must show vehicle approaching and passing sign and driving in the wrong direction Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
SECTION 3 ndash MOVING TRAFFIC
90 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Route Restricting Certain Vehicles PCN Code 33 ldquoUsing a route restricted to certain vehiclesrdquo
Enforcement by CCTV
Instant code 33 PCN The appropriate PCN code suffix must be used when issuing a code 33 PCN
Evidence must show vehicle approaching and passing sign without complying with instruction Exemptions
1 Vehicles indicated on sign
2 Vehicle involved in moving an obstruction
3 Vehicle parked on the instruction of a uniformed Police officer
4 Vehicles used in connection with building operations or highway maintenance for work on the restricted route where the presence of the vehicle on the restricted route is essential This includes building
demolition and excavation street maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
5 Local Authority refuse collection vehicles when collecting refuse
6 Roadsweepers when sweeping roads
7 Royal Mail vehicles when delivering or collecting mail
8 Vehicle being used for Fire Brigade Ambulance or Police purposes
9 WCC formal instruction to disregard Oxford Street
Buses taxis and cycles restriction applies from Orchard Street (West) through to Rathbone Place (East) Monday to Saturday 0700ndash1900 Footage must show vehicles at the time they drive past the restriction sign and enter the restricted area PCNs may not be issued unless the vehicle is seen passing the sign
SECTION 3 ndash MOVING TRAFFIC
91 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Prohibited Turns PCN Code 50 ldquoPerforming a prohibited turnrdquo
Enforcement by CCTV
Instant code 50 PCN The appropriate PCN code suffix must be used when issuing a code 50 PCN
Evidence must show vehicle approaching and passing sign and making prohibited turn Note that a 3-point turn can still be defined as a lsquou-turnrsquo Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
SECTION 3 ndash MOVING TRAFFIC
92 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
No Entry PCN Code 51 ldquoFailing to comply with a no entry signrdquo
Enforcement by CCTV
Instant code 51 PCN
Evidence must show vehicle approaching and passing sign without complying with instruction Contravention includes reversing past the sign Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
SECTION 3 ndash MOVING TRAFFIC
93 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Prohibition on Certain Vehicle Types
PCN Code 52 ldquoFailing to comply with a prohibition on certain types of vehiclerdquo
Enforcement by CCTV
Instant code 52 PCN The appropriate PCN code suffix must be used when issuing a code 52 PCN
Evidence must show vehicle approaching and passing sign without complying with instruction Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes 2 WCC formal instruction to disregard
SECTION 3 ndash MOVING TRAFFIC
94 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
75 Tonnes Goods Vehicle Weight Restriction
PCN Code 52g ldquoFailing to comply with a prohibition on certain types of vehicle (goods vehicles exceeding max gross weight indicated)rdquo
Enforcement by CCTV
Instant code 52g PCN The appropriate code 52g PCN codesuffix must be used when issuing a weight restriction
PCN The restriction is for a goods vehicle the maximum gross weight of which exceeds 75 tonnes to proceed past the sign Evidence must show vehicle approaching and passing sign without complying with instruction Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 Vehicles being used for the purposes of exercising any statutory power or duty or performing any statutory
duty therein
3 Vehicle being used for the purposes of gaining access to or leaving any land or premises fronting upon or accessible only from that street
4 Vehicle being used for the removal of any obstruction to traffic in that street the maintenance improvement reconstruction cleaning or lighting of that street the laying erection alteration or repair in or adjacent to that street of any sewer or of any main pipe or apparatus for the supply of gas water or electricity or of any telecommunication system or the placing maintenance or removal of any traffic sign in that street if the vehicle cannot conveniently and lawfully be used for that purpose in any other street
5 WCC formal instruction to disregard
SECTION 3 ndash MOVING TRAFFIC
95 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Pedestrian Zones
PCN Code 53 ldquoFailing to comply with a restriction on vehicles entering a pedestrian zonerdquo
Enforcement by CCTV
Instant code 53 PCN
Evidence must show vehicle approaching and passing sign without complying with instruction Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes 2 WCC formal instruction to disregard
SECTION 4 ndash CHANGES TO PREVIOUS VERSION V18
96 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
WHOLE DOCUMENT
Title of document amended to lsquoKerbside Management amp Enforcement Code of Practice (and abbreviated to KMECOP)
References to Pay by Phone system amended to Pay-to-Park (and abbreviated to P2P)
References to CEOs replaced by Marshals
SECTION 1 - INTRODUCTION
Deletion of reference to Marshal COP as this has now been incorporated into the Operational Manual in para 36
Clarification of the role of the Marshal in para 61
SECTION 2 ndash PARKING
Parking Bays
Paid-For Motorcycle Bays
Addition of exemption 15 re Camden amp RBKC resident permit holders
Warning Notices and Relocations
Relocations
Enhancement of Relocation Policy section
11 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Private Vehicles Private cars estate vehicles non-liveried solo motorcycles
Double Parking Waiting Restrictions May Apply Loading Restrictions Do Not Apply PCN Code 26 ldquoParked in a special enforcement area more than 50cm from the edge of the carriageway and not within a designated parking placerdquo
Enforcement by Marshal and CCTV
Instant code 26 PCN unless exemption below applies
If loadingunloading activity is being carried out the driver should be asked to move to the kerbside where this is available and appropriate Note for double parking to be occurring the vehicle must be parked more than 50cm away from bothall kerbsedges of carriageway Exemptions
1 Wide streets in C zone Do not enforce outside CPZ hours unless vehicle is preventing free flow of traffic Full notes and photograph required
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 WCC formal instruction to disregard
Observations
1 If evidence of loadingunloading heavy bulky items seen and no other kerbside parking place available for vehicle nearby ndash
0830-1100 - give 20 mins casual observation If loading still taking place after 20 mins give further 20
mins casual observation If no loading observed after first 20 mins give 5 mins constant observation before issuing PCN if no further loading observed
1100-1830 - same applies but if vehicle still in situ after first 20 mins issue PCN
2 If evidence of picking upsetting down passengers seen allow as long as is necessary If no evidence seen
issue instant PCN 3 Give 5 mins constant observation to vehicles displaying a valid disabled badge to ascertain whether picking
upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
12 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles Liveried or unliveried commercial vehicles (ie vans HGVs lorries etc) Royal Mail vehicles liveried solo
motorcycles
Waiting Restrictions Apply Loading Restrictions Do Not Apply
PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
Instant code 01 PCN only if evidence of concession being abused ie driver in cafeacute etc Full notes to be made by
Marshal Do not issue PCN by CCTV unless it is clear that any concession is being abused Exemptions
1 Any vehicle - do not issue for the first and last 3 mins of controlled hours on SYLs 2 Notification has been received from Parking Services that special permission has been given to loadunload
post-1100 as operation cannot be completed within 20 min allowance
3 Vehicle is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use CCTV Operators check Permits system by searching the VRM to
confirm if the vehicle holds a valid PIB
4 Vehicle is identified as having a valid WCC-issued SYLDYL dispensation
5 Cleansing and refuse vehicles collecting rubbish from the side of the road (Note this applies to both WCC
and commercial refuse company vehicles)
6 Domestic and office removal vehicles for as long as necessary whilst actively loading unloading
7 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
8 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other
practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off-street area
13 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
9 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
10 Vehicle is in the Whitehall Security Zone
11 WCC formal instruction to disregard
12 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 0830ndash1100 - Give 20 mins casual observation then additional 5 mins constant observation If
loadingunloading is observed repeat process up to 1100 If no evidence of loadingunloading after 25 mins a PCN may be issued HGVs only give 40 mins casual observation then additional 5 mins constant observation If loading
unloading is observed repeat process up to 1100 If no evidence of loadingunloading after 45 mins a PCN may be issued 1100-1830
Casual observation for 20 mins and if vehicle is still in situ a PCN may be issued Multi-drops that may take longer than 20 mins are permitted as long as the vehicle is moved in the process A fresh 20 minute casual observation should be given if vehicle moved The back of vehicle should be checked to see if driver in attendance and for evidence of loadingunloading activity and a photograph of the back of the vehicle (or side of the vehicle where loadingunloading takes place) taken at time of issue Full notes to be made by Marshal HGVs only give 40 mins casual observation A PCN may be issued if vehicle still in situ after this period
1830ndash0830 on DYLs - As per 0830ndash1100 above
Note the TMO allows continuous loading activity for as long as necessary before 1100 but 20 mins max from 1100 to 1830 There is no restriction on the nature of goods for commercial loading activity HGVs are vehicles over 35 tonnes in weight The additional observation should only be given to those vehicles displaying the HGV operator disc They may also have chevrons at the rear although if present these only indicate vehicles that are over 75 tonnes
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation 3 BT vehicles loadingunloading Give 20 mins casual observation except outside exchange where 5 mins
constant observation should be given
4 Evidence of delivering mail or postal packets by couriers in which case 20 mins should be allowed before issuing a PCN Apply observations as per observation 1 above
5 Give 2 mins observation to licensed Hackney Carriages to ascertain whether loadingunloading andor picking upsetting down
6 Hospital Car Service vehicle displaying hospital car service identifier parked in close proximity to
hospitalclinic give 20 mins casual observation to allow for picking upsetting down passenger(s) andor patient(s) If no activity seen after 20 mins issue instant PCN Record hospitalclinic name
7 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual
observation As long as necessary should be given up to 1100 with 40 mins max thereafter CCTV camera operators should not issue PCNs to cash deliverycollection vehicles unless concession clearly being abused
8 Prisoner Transport vehicles in vicinity of Police station or Magistrates court ndash give 20 mins casual observation
14 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles Liveried or unliveried commercial vehicles (ie vans HGVs lorries etc) Royal Mail vehicles liveried solo
motorcycles
LoadingUnloading Outside of CPZ hours - Night-Time Enforcement Waiting Restrictions May Apply Loading Restrictions Do Not Apply PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
Do not issue PCN by CCTV unless it is clear that concessions are being abused SYLs ndash All vehicles
SYL controls not active therefore no enforcement unless timeplate extends hours in which case enforcement is identical to DYLs below for the duration of the extended period Unlimited loadingunloading activity is permitted However no PCNs to be issued for the first or last 3 mins of extended period DYLs ndash between 1830-0830
Give 20 mins casual observation then additional 5 mins constant observation If loadingunloading observed repeat process If no evidence of loadingunloading after 25 mins a PCN may be issued Multi-drops that may take longer than 20 mins are permitted as long as the vehicle is moved in the process A fresh 20 minute casual observation should be given if vehicle moved Unlimited loadingunloading activity is permitted The back of vehicle should be checked to see if driver in attendance and for evidence of loading activity Full notes to be made by Marshal HGVs only give 40 mins casual observation then additional 5 mins constant observation If no evidence of
loadingunloading after 45 mins a PCN may be issued There is no restriction on the nature of goods for commercial loading activity Exemptions and observations as per pages 12-13
15 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles Liveried or unliveried commercial vehicles (ie vans HGVs lorries etc) Royal Mail vehicles liveried solo
motorcycles
Double Parking Waiting Restrictions May Apply Loading Restrictions Do Not Apply PCN Code 26 ldquoParked in a special enforcement area more than 50cm from the edge of the carriageway and not within a designated parking placerdquo
Enforcement by Marshal and CCTV
Do not issue PCN by CCTV unless it is clear that any concession is being abused Note for double parking to be occurring the vehicle must be parked more than 50cm away from bothall kerbsedges
of the carriageway Do not issue code 26 PCNs in narrow streets but revert to waiting and loading restrictions as per pages 12-13 Exemptions
1 Cleansing and refuse vehicles collecting rubbish from the side of the road (Note this applies to both WCC and commercial refuse company vehicles)
2 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
3 WCC formal instruction to disregard
4 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
Observations
1 0830-1100 - give 20 mins casual observation If loading still taking place after 20 mins give further 20 mins
casual observation If no loading observed after first 20 mins give 5 mins constant observation before issuing PCN if no further loading observed HGVs only give 40 mins casual observation then additional 5 mins constant observation If no evidence of
loadingunloading after 45 mins a PCN may be issued
1100-1830 - same applies but if vehicle still in situ after first 20 mins issue PCN
16 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
HGVs only give 40 mins casual observation A PCN may be issued if vehicle still in situ after this period
2 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual
observation if no appropriate kerbside space available
17 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles HGVs over 25 tonnes or 5 tonnes laden weight buses of more than 8 seats excluding the driver
Overnight Waiting Ban Hours Midnight-0800 and 1830-Midnight Everyday
PCN Code 55 ldquoA commercial vehicle parked in a restricted street in contravention of the Overnight Waiting Banrdquo PCN code applies to any designation
Enforcement by Marshal and CCTV
Do not issue PCN by CCTV unless it is clear that any concession is being abused Check back of vehicle to see if vehicle attended before commencing enforcement Full notes to be made by Marshal There must be a repeater plate at both ends of the street and on turnarounds at junctions that turn into the street This is so the vehicle would have driven past the signed restriction
Exemptions
1 WCC formal instruction to disregard
2 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance Observations
1 Coachesbuses are allowed to remain parked until midnight in designated coach bays PCNs can be issued after this time once 10 mins casual observation has been given Coach defined as a vehicle containing more than 8 seats exclusive of the driver (ie 9 plus the driver) so if in doubt as to whether coach or mini-bus Marshal should count the number of passenger seats Coaches are now classed as lsquobusesrsquo
2 40 mins casual observation period should be given to HGVs followed by an additional 5 mins constant
observation to establish if the vehicle is in the process of loadingunloading If no evidence of loading activity then observed issue instant PCN If loading observed repeat the process This does not apply to coachesbuses
18 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles Coaches Buses
Waiting Restrictions Apply Loading Restrictions Do Not Apply PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
Do not issue PCN by CCTV unless it is clear that any concession is being abused
Coach defined as a vehicle containing more than 8 seats exclusive of the driver (ie 9 plus the driver) Coaches are now classed as lsquobusesrsquo
Exemptions
1 WCC formal instruction to disregard
2 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance Observations
1 10 mins casual observation If evidence of picking upsetting down passengers and their luggage is then observed give as long as is necessary to complete the process If no activity is seen after 10 mins observation then issue instant PCN
19 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES
Pedestrian Zones PCN Code 01 ldquoParked in a restricted street during prescribed hoursldquo PCN Code 02 ldquoldquoParked or loadingunloading in a restricted street where waiting and loadingunloading restrictions are in forcerdquo
Enforcement by Marshal and CCTV
The pedestrian zone signage will show the times when vehicular access to the zone is permitted During these times either normal SYL or loading ban restrictions apply (the latter where lsquono loadingrsquo signs are present) even though the zone will have no yellow line markings or kerb marks Unless exemption below applies any contravention within the zone should be issued with a code 01 or code 02 PCN (as appropriate) and not a code 62
Outside of the hours access is permitted an instant code 01 or code 02 PCN should be issued as appropriate unless
exemption below applies For commercial vehicles during hours access is permitted instant PCN only if evidence of concession being abused Do not issue PCN by CCTV to commercial vehicles unless it is clear that any concession is being abused Exemptions
1 Notification has been received from Parking Services that special permission has been given to loadunload for as long as necessary at a particular location or outside of zone access times
2 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company and is parked in compliance with the boardrsquos conditions of use CCTV Operators check
Permits system by searching the VRM to confirm if the vehicle holds a valid PIB
3 Vehicle is identified as having a valid WCC-issued SYL dispensation specifically given for a loading ban location
4 Cleansing and refuse vehicles collecting rubbish (Note this applies to WCC and commercial refuse company vehicles)
5 Domestic and office removal vehicles for as long as necessary whilst actively loadingunloading Special permission required from Parking Services if a loading ban is in place
6 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
20 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
7 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
8 Vehicle being used for Fire Brigade Ambulance or Police purposes
9 London Fire Brigade Vehicle displaying Identifier Board
10 WCC formal instruction to disregard
11 During times when access is permitted gate or barrier to premises which the vehicle needs access to is
being opened or closed and there is no other practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off-street area
12 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 During times when access is permitted and no loading ban is in place - There is evidence of private
vehicles loadingunloading bulky or heavy items Take logging then give a minimum of 20 mins casual
observation If loading still taking place after 20 mins give further 20 mins casual observation up until end of permitted access time If no loading observed after 20 mins give 5 mins constant observation before issuing PCN if loading not observed during this period If loading is seen repeat procedure As long as necessary should be given during permitted times
2 During times when access is permitted and no loading ban is in place give 20 mins casual observation to commercial vehicles then additional 5 mins constant observation If loadingunloading is observed repeat
process up until end of permitted access time If no evidence of loadingunloading after 25 mins a PCN may be issued As long as is necessary should be given during permitted times There is no restriction on the nature of goods for commercial loading activity HGVs only give 40 mins casual observation then additional 5 mins constant observation If loading
unloading is observed repeat process up until end of permitted access time If no evidence of loadingunloading after 45 mins a PCN may be issued
HGVs are vehicles over 35 tonnes in weight The additional observation should only be given to those vehicles displaying the HGV operator disc They may also have chevrons at the rear although if present these only indicate vehicles that are over 75 tonnes
3 During times when access is permitted - Evidence of picking upsetting down passengers and their luggage observed Sufficient time must be allowed for this activity (for as long as necessary) Driver should be with vehicle
4 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
5 During times when access is permitted and no loading ban is in place - Evidence of delivering mail or postal packets by couriers in which case 20 mins should be allowed before issuing a PCN Apply observations as per observation 2 for commercial vehicles above
6 BT vehicles loadingunloading Give 20 mins casual observation except outside exchange where 5 mins constant observation should be given
7 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
8 During times when access is permitted - Give 5 mins constant observation to vehicles displaying a valid
disabled badge to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
9 During times when access is permitted and no loading ban is in place - Vehicles displaying a valid residentsrsquo permit for the same zone (or interim permit or URN) to be given 5 mins constant observation before issue of PCN If no loadingunloading activity observed after this time PCN should be issued If concession blatantly being abused PCN can be issued without 5 mins observation but full notes must be made
21 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
10 Give 2 mins observation to licensed Hackney Carriages to ascertain whether loadingunloading andor picking upsetting down
11 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual
observation
22 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES
Waiting and Loading Restrictions Apply
PCN Code 02 ldquoParked or loadingunloading in a restricted street where waiting and loadingunloading restrictions are in forcerdquo
Enforcement by Marshal and CCTV
Instant PCN unless exemptions below apply Note at designated locations lsquoat any timersquo loading restriction signs are not required Exemptions
1 Notification has been received from Parking Services that special permission has been given to loadunload at a particular location
2 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by
a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use CCTV Operators check Permits system by searching the VRM to confirm if
the vehicle holds a valid PIB
3 Vehicle is identified as having a valid WCC-issued SYLDYL dispensation specifically given for a loading ban location
4 Cleansing and refuse vehicles collecting rubbish from the side of the road (Note this applies to WCC and
commercial refuse company vehicles)
5 Vehicle is in the Whitehall Security Zone 6 Vehicles used for Fire Brigade Ambulance or Police purposes
7 Domestic and office removal vehicles with special permission from Parking Services whilst actively loading
unloading for as long as necessary
8 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
9 Gate or barrier to premises which the vehicle needs access to is being opened or closed and there is no
other practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off-street area
10 Visible signs of unavoidable breakdown or recovery service vehicle in attendance
23 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
11 WCC formal instruction to disregard
12 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Evidence of picking upsetting down passengers and their luggage observed Sufficient time must be
allowed for this activity (for as long as necessary) Driver should be with vehicle
2 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
3 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual observation PCNs should not be issued by CCTV to cash deliverycollection vehicles unless concession clearly being abused
4 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation 5 Give 5 mins constant observation to vehicles displaying a valid disabled badge to ascertain whether picking
upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
6 Clinical or Hazardous Waste collection vehicles actively involved in the collection of clinical or hazardous
waste to be given 20 mins casual observation
7 Give 2 mins observation to licensed Hackney Carriages to ascertain whether loadingunloading andor picking upsetting down
24 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Residentsrsquo Bays PCN Code 12 ldquoParked in a residentsrsquo or shared-use parking place or zone without either clearly displaying a valid permit or voucher or pay and display ticket issued for that place or without payment of the parking chargerdquo PCN Code 19 ldquoParked in a residentsrsquo or shared-use parking place or zone either displaying an invalid permit or voucher or pay and display ticket or after the expiry of paid for timerdquo
Enforcement by Marshal
Instant code 12 PCN if vehicle displaying no visible residentsrsquo permit (code 12r) or if vehicle relying on a PampD ticket (code 12t) or other payment (code 12r) unless exemption below applies
Instant code 19 PCN If vehicle displaying an invalid residentsrsquo permit wrong zone (code 19w) incorrect VRM (code 19x) or expired permit (code 19z) unless exemption below applies
When instructed to take enforcement action as a result of a residentsrsquo permit being altered the vehicle can be issued with an instant code 12r PCN Details of this action must be confirmed with WCCrsquos permit investigation contractor at
the earliest opportunity
Exemptions
1 Vehicle is displaying any of the following valid permits ndash
Residentsrsquo permit for the appropriate zone (note a motorcycle residentsrsquo permit will be a lsquovirtualrsquoelectronic permit)
Permit URN
lsquoInterimrsquo residentsrsquo permit
WCC white disabled badge (note in a Car Club vehicle the VRM on the badge will not match that of the vehicle)
Official All Zones permit
Business or Teachersrsquo permit in sub-zone C2
Residentsrsquo visitorsrsquo (Brent) or business permit or white disabled badge equivalent (RBKC Purple Camden Green or substitute badge City of London Red) for a neighbouring borough on a reciprocal street where agreement applies and as denoted on the sign This does not apply in Queenrsquos Gate
2 All vehicles ndash do not issue for the first and last 3 mins of controls This does not apply to residentsrsquo bays that
are enforced at all times For non-24 hour controls this means -
0830 ndash 1830 controls
0830 0831 0832 ndash do not issue 0833 ndash 1826 ndash valid PCN 1827 1828 1829 ndash do not issue 1830 onwards ndash controls have ended 0830 ndash 2030 controls
0830 0831 0832 ndash do not issue
25 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
0833 ndash 2026 ndash valid PCN 2027 2028 2029 ndash do not issue 2030 onwards ndash controls have ended 0830 ndash 2200 controls
0830 0831 0832 ndash do not issue 0833 ndash 2156 ndash valid PCN 2157 2158 2159 ndash do not issue 2200 onwards ndash controls have ended
3 If vehicle is displaying an expired annual residentsrsquo permit for zone take following action
Permit expired by 1-14 days ndash Warning Notice
Permit expired by 15 days-1 month ndash Instant code 19z PCN
Permit expired by 1 month plus - Instant code 12r PCN
4 The residentsrsquo permit or White Disabled Badge is obscured in which case a Warning Notice only should be
issued if a HHCT check confirms the permitbadge as valid
5 If vehicle is displaying expired white badge take following action
Badge expired by 1 day-1 month ndash Warning Notice
Badge expired by 1 month plus ndash Instant code 12r PCN
6 Notification has been received from the Parking Services that special permission has been given to
loadunload at particular location
7 Vehicle displaying valid Trades Permit Note a Trades permit issued by a neighbouring borough is acceptable on a reciprocal street
8 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by
a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
9 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and
commercial refuse company vehicles
10 Domestic and office removal vehicles for as long as necessary whilst actively loadingunloading
11 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
12 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other
practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off street area
13 Vehicles used for Fire Brigade Ambulance or Police purposes
14 H zone residentsrsquo permit allows permit concessions in zones A and D
15 If vehicle is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings)
issue Warning Notice unless vehicle is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24 PCN
16 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
17 WCC formal instruction to disregard
18 WCC CCTV car being used in pursuance of statutory powers or duties
26 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
Observations
1 If evidence of picking upsetting down passengers and their luggage is observed a maximum of 2 mins is
allowed Driver should be with vehicle
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
3 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing PCN
4 Commercial vehicles (including long wheel-based vehicles) ndash give 20 mins casual observation If vehicle
still in situ issue instant PCN
Private vehicles ndash if evidence of loadingunloading observed give 20 mins casual observation as above
For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place If no evidence of loading activity seen instant PCN
Note maximum time for loading in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private If max time exceeded issue code 12r PCN
5 If vehicle is displaying valid HEB badge then 60 minute casual observation should be given before PCN
issued
6 Give 5 mins constant observation to vehicles displaying a valid blue disabled badge (any issuing authority) to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
7 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual observation As long as necessary should be given up to 1100 with 40 mins max thereafter
27 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Shared-Use Bays - Residentsrsquo Permits Pay and Display and Pay-to-Park PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 12 ldquoParked in a residentsrsquo or shared-use parking place or zone without either clearly displaying a valid permit or voucher or pay and display ticket issued for that place or without payment of the parking chargerdquo PCN Code 19 ldquoParked in a residentsrsquo or shared-use parking place or zone either displaying an invalid permit or voucher or pay and display ticket or after the expiry of paid for timerdquo
Enforcement by Marshal
Shared-use bays enable residentsrsquo permit holders and visitors to use the same parking bay Residentsrsquo permit holders displaying a valid permit for that zone can park in these bays at any time whereas visitors must pay to park during the hours controls apply Some shared-use bays are only available to visitors at certain times during the day as indicated by the signage (eg 10am-4pm) Marshals will need to check for various payment methods at shared-use bays ndash residentsrsquo permits Pay-to-Park PampD and Parking Card payments are all valid If no residentsrsquo permit is on display prior to issue give 5 mins constant observation and confirm on the Pay-to-Park system that no further payment by phone has been made This 5 mins observation period is to enable the motorist to make payment upon parking Record location number where vehicle is parked in Notes field on HHCT When confirming whether a vehicle has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked Where drivers have paid to park it is acceptable for them to move to another shared-use or paid-for parking bay within the same zone using the same payment until it expires but not to another zone even if the tariff is identical
28 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PCN Scenarios ndash
PampD Ticket Pay-to-Park Parking Card Residentsrsquo Permit = PCN Code
Pa
ym
en
t
none none none none 12s
at least 3 mins expiry
none none none 19s
none at least 3
mins expiry none none 19s
none none at least 3
mins expiry none 19s
none none Card incorrectly
scratched none 19s
none none none expired 19z
none none none wrong VRM 19x
none none none wrong zone 19w
Issue code 12s PCN after 5 mins constant observation if vehicle displaying no visible method of payment (no permit
no Parking Card no payment by phone or no PampD ticket or a PampD ticket from a different Borough) unless an exemption applies Issue instant code 19s PCN in the following circumstances unless an exemption applies ndash
1 Vehicle parked with a payment which has expired by at least 3 mins 2 Vehicle displaying a wrongly dated PampD ticket 3 Vehicle displaying PampD ticket or Parking Card face down obscured blank or incomplete Do not issue if
PampD ticket or Parking Card is upside down but details can be read - check ticketCard for validity 4 Vehicle displaying an incorrectly scratched Parking Card 5 Motorist is attempting to rely on a Pay-to-Park or PampD payment made in another zone 6 Vehicle is displaying a receipt of payment rather than a PampD ticket 1-6 above assumes no other valid method of payment has been used
Instant code 19 PCN If vehicle displaying an invalid residentsrsquo permit wrong zone (code 19w) incorrect VRM (code 19x) or expired permit (code 19z) unless exemption below applies
If note left by motorist indicating PampD not working or their creditdebit card not registering Marshal should report possible fault check for payment by other method and if none issue instant code 12s PCN Full notes to be recorded
When instructed to take enforcement action as a result of a residentsrsquo permit being altered the vehicle can be issued with an instant code 12s PCN Details of this action must be confirmed with WCCrsquos permit investigation contractor at
the earliest opportunity Exemptions
1 All vehicles ndash do not issue for the first and last 3 mins of controlled hours This means -
0830 ndash 1830 controls
0830 0831 0832 ndash do not issue 0833 ndash 1826 ndash valid PCN 1827 1828 1829 ndash do not issue 1830 onwards ndash controls have ended 0830 ndash 1330 Saturday controls (where applicable)
0830 0831 0832 ndash do not issue 0833 ndash 1326 ndash valid PCN 1327 1328 1329 ndash do not issue 1330 onwards ndash controls have ended
29 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
2 Vehicle is displaying any of the following valid items ndash
PampD ticket
Parking Card
Residentsrsquo permit for the appropriate zone (inc lsquovirtualrsquoelectronic motorcycle residentrsquo permit)
Permit URN
lsquoInterimrsquo residentsrsquo permit
WCC white disabled badge (note in a Car Club vehicle the VRM on the badge will not match that of the vehicle)
Official All Zones permit
Business or Teachersrsquo permit in sub-zone C2
Residentsrsquo visitorsrsquo (Brent) or business permit or white disabled badge equivalent (RBKC purple Camden green City of London red) for a neighbouring borough on a reciprocal street where agreement applies and as denoted on the sign This does not apply in Queenrsquos Gate
3 Motorist has made a valid payment by phone 4 If vehicle is displaying an expired annual residentsrsquo permit for zone take following action -
Permit expired by 1-14 days ndash Warning Notice
Permit expired by 15 days-1 month ndash Instant code 19s PCN
Permit expired by 1 month plus - Instant code 12s PCN
This assumes no valid PampD ticket Parking Card or white disabled badge is on display or no payment by phone has been made
5 The residentsrsquo parking permit or white disabled badge is obscured in which case a Warning Notice only
should be issued if a HHCT check confirms the permitbadge as valid
6 If vehicle is displaying expired white badge take following action
Badge expired by 1 day-1 month ndash Warning Notice
Badge expired by 1 month plus ndash Instant code 12s PCN
7 A PampD ticket purchased from the same zone is acceptable In Lincolnrsquos Inn Fields only this includes tickets purchased from Camden In Queens Gate and Exhibition Road this includes tickets purchased from RBKC
8 If PampD machine shows Marshalrsquos ldquoOut of Orderrdquo notice vehicle exempt for max stay calculated from the time
the machine is returned to service Vehicle must be moved unless other valid method of payment used or can rely on an exemption Code 08 (ldquoParked at an out of order meter during controlled hoursrdquo) is not to be used on shared-use bays Unless the above applies motorists should either use an alternative payment method or move the vehicle This is explained at the bay
9 Notification has been received from Parking Services that special permission has been given to loadunload
at particular location
10 Vehicle displaying valid Trades Permit Note a Trades permit issued by a neighbouring borough is acceptable on a reciprocal street
11 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by
a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
12 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and
commercial refuse company vehicles
13 Domestic and office removal vehicles for as long as necessary whilst actively loadingunloading
14 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
30 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
15 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other
practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off street area
16 Vehicle being used for Fire Brigade Ambulance or Police purposes
17 If vehicle overhanging bay markings (2 wheels or more are outside of the bay and not touching the bay
markings) issue Warning Notice unless vehicle is causing an obstruction to other road users ie is a hazard is affecting traffic flow or is preventing the use of adjacent space(s) in which case issue instant code 24 PCN
18 H zone residentsrsquo permit allows permit concessions in zones A and D
19 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
20 WCC formal instruction to disregard
21 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 If evidence of picking upsetting down passengers and their luggage is observed a maximum of 2 mins is
allowed Driver should be with vehicle
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
3 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing PCN
4 Commercial vehicles (including long wheel-based vehicles) ndash give 20 mins casual observation If vehicle
still in situ issue instant PCN For all commercial vehicles except long wheel-based vehicles the 20 mins exemption can be used before or after payment has been made to extend the loadingunloading period If PCN is issued for vehicle exceeding the 20 mins period this must be evidenced through Marshal observations and notes
Private vehicles ndash if evidence of loadingunloading observed give 20 mins casual observation as above If
no evidence of loading activity seen instant PCN Note maximum time in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private If max time exceeded issue code 12s PCN
5 Vehicle is displaying valid blue badge and payment to park has expired by less than 63 mins
6 Vehicle is a WCC Car Club vehicle and payment to park has expired by less than 63 mins This applies if
either Zipcar Reader Zipcar badge or WCC Car Club badge are on display
7 If vehicle is displaying valid HEB badge then 60 minute casual observation should be given before PCN issued
8 Give 5 mins constant observation to vehicles displaying a valid blue disabled badge (any issuing authority) to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
9 Electric vehicles and plug-in hybrids can park free of charge up to the max stay allowed 2 loggings required
Marshals should ascertain vehicle status via tax disc and vehicle make and model type
10 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual observation
31 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Paid-For Parking Bays (Pay and Display and Pay-to-Park Bays and Pay-to-Park Only Bays) PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 30 ldquoParked for longer than permittedrdquo
Enforcement by Marshal
Marshals will need to check for various payment methods at these bays ndash Pay-to-Park PampD and Parking Card payments are all valid Marshals should allow any valid method of payment (Pay-to-Park PampD ticket or Parking Card) in a paid-for parking bay regardless of specific bay designation Prior to issue give 5 mins constant observation and confirm on the Pay-to-Park system that no payment by phone has been made This 5 mins observation period is to enable the motorist to make payment upon parking Record location number where vehicle is parked in Notes field on HHCT A PCN may be issued once payment has expired by 3 mins As the motorist can subsequently top up their payment at any time there is no requirement to give a second 5 mins observation Where drivers have paid to park it is acceptable for them to move to another paid-for parking bay within the same zone using the same payment until it expires but not to another zone even if the tariff is identical If the motorist is attempting to rely on a Pay-to-Park or PampD payment made in another zone a code 11 PCN should
be issued PCN Scenarios ndash
PampD Ticket Pay-to-Park Parking Card = PCN Code
Pa
ym
en
t
none none none
11u (in P2P only bay)
11 (in P2PPampD bay)
at least 3 mins expiry
none none 05
none at least 3
mins expiry none 05
none none at least 3
mins expiry 05
none none Card incorrectly
scratched
11u (in P2P only bay)
11 (in P2PPampD bay)
32 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
If note left by motorist indicating PampD not working or card not registering report possible fault check for payment by other method and if none issue instant code 11 or 11u PCN as appropriate Full notes to be recorded
Where a vehicle is displaying a receipt of payment rather than a PampD ticket this is insufficient (PCN code 11 or 11u)
If vehicle is displaying an obscured PampD ticket or Parking Card or if ticketCard is face down issue instant code 11 or 11u PCN if no payment has been made by other method Do not issue if ticketCard is upside down only and
details can be read ndash check ticketCard for validity When confirming whether a vehicle has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked Note shared-use (residentsrsquopaid-for) bays are enforced by codes 12 and 19 (see pages 27-30) Exemptions
1 All vehicles ndash do not issue a PCN during the first and last 3 mins of controlled hours This means ndash
0830 ndash 1830 controls
0830 0831 0832 ndash do not issue 0833 ndash 1826 ndash valid PCN 1827 1828 1829 ndash do not issue 1830 onwards ndash controls have ended 0830 ndash 1330 Saturday controls (where applicable)
0830 0831 0832 ndash do not issue 0833 ndash 1326 ndash valid PCN 1327 1328 1329 ndash do not issue 1330 onwards ndash controls have ended
2 Vehicles showing the following valid permits can park free of charge 0830-0930 and 1730-1830 Where
controls on Saturday end at 1330 concession applies 0830-0930 and 1230-1330
Residentsrsquo permit for the zone (including lsquovirtualrsquoelectronic motorcycle residentsrsquo permit)
Official All Zones permit
Permit URN
lsquoInterimrsquo residentsrsquo permit
Business or Teachersrsquo permit in sub-zone C2
Residentsrsquo or business permit for a neighbouring borough on a reciprocal street
Where valid permit displayed PCN should not be issued until 0933 or from 1727 Where controls end at 1330 on a Saturday PCN should not be issued until 0933 or from 1227
0830 ndash 1830 controls
0830 ndash 0930 ndash first hour permit exemption applies 0930 0931 0932 ndash do not issue 0933 ndash 1726 ndash valid PCN 1727 1728 1729 ndash do not issue 1730 ndash 1830 ndash last hour permit exemption applies 1830 onwards ndash controls have ended 0830 ndash 1330 Saturday controls (where applicable)
0830 ndash 0930 ndash first hour permit exemption applies 0930 0931 0932 ndash do not issue 0933 ndash 1226 ndash valid PCN 1227 1228 1229 ndash do not issue 1230-1330 ndash last hour permit exemption applies 1330 onwards ndash controls have ended
3 A PampD ticket purchased from the same zone is acceptable In Lincolnrsquos Inn Fields only this includes tickets purchased from Camden In Queens Gate and Exhibition Road this includes tickets purchased from RBKC
33 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
4 If PampD machine shows Marshalrsquos ldquoOut of Orderrdquo notice vehicle exempt for max stay calculated from the time
the machine is returned to service Vehicle should be moved unless other method of payment used or can rely on an exemption Code 08 (ldquoParked at an out of order meter during controlled hoursrdquo) is not to be used on paid-for parking bays Unless the above applies motorists should either use an alternative payment method or move the vehicle This is explained at the bay
5 Vehicle is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued
by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
6 Vehicle is displaying valid WCC white disabled badge Note in a Car Club vehicle the VRM on the badge
will not match that of the vehicle
7 Vehicle is displaying a valid Trades permit Note a Trades permit issued by a neighbouring borough is acceptable on a reciprocal street
8 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and commercial refuse company vehicles
9 Domestic and office removal vehicles for as long as necessary whilst actively loadingunloading
10 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
11 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other
practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off-street area
12 Vehicles being used for Fire Brigade Ambulance or Police purposes
13 If vehicle is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings) issue Warning Notice unless vehicle is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24 PCN
14 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
15 WCC formal instruction to disregard
16 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Evidence of private vehicle loadingunloading observed in which case 20 mins casual observation must be
given before PCN issued
Give 20 mins casual observation to commercial vehicles even if no loading activity is seen Long wheel-
based vehicles that do not fit into one bay are still permitted to loadunload For all commercial vehicles except long wheel-based vehicles the 20 mins exemption can be used before or after payment has been made to extend the loadingunloading period If PCN is issued for vehicle exceeding the 20 mins period this must be evidenced through Marshal observations and notes
Note maximum time for loading in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private If max time exceeded issue code 11 or 11u PCN (as appropriate)
2 Evidence of picking upsetting down passengers and their luggage observed A maximum of 2 mins is
allowed Driver should be with vehicle
34 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
3 Vehicle is displaying valid blue badge and payment to park has expired by less than 63 mins
4 Vehicle is a WCC Car Club vehicle and payment to park has expired by less than 63 mins This applies if
either Zipcar Reader Zipcar badge or WCC Car Club badge are on display
5 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
6 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
7 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing a PCN
8 Give 5 mins constant observation to vehicles displaying a valid blue disabled badge to ascertain whether
picking upsetting down is occurring Issue instant PCN after this period if none seen and no payment madedisplayed If activity observed allow as long as necessary
9 Electric vehicles and plug-in hybrids can park free of charge up to the max stay allowed Marshals should
ascertain vehicle status via tax disc and vehicle make and model type If also displaying a residentsrsquo permit the max stay is additional to the hour concession at the startend of controlled hours
10 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual observation
35 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Paid-For Motorcycle Bays PCN Code 11g ldquoParked without payment of the parking charge (motorcycle bay)rdquo PCN Code 23g ldquoParked in a parking place or area not designated for that class of vehicle (motorcycle bay)rdquo PCN Code 24 ldquoNot parked correctly within the markings of the bay or spacerdquo
Enforcement by Marshal
Bay Regulations
Zones A B C D H ndash Bays for motorcycles only at all times
Zones E F G ndash Bays for motorcycles only 0700-1900 Mon-Sat Non-motorcycle vehicles can use the bays outside of these hours
Motorcycle defined as a lsquopowered 2 wheelerrsquo or by a tax class of lsquobicyclersquo Motorcycle bay payment does not entitle a motorcycle to use any other bay type (eg normal Pay-to-Park bay PampD bay etc) Motorcycles are permitted to move freely from one motorcycle bay to another in any zone as long as a valid payment to park for that day has been made Marshals can and should remove the covers from vehicles to take enforcement action Full notes to be made and photographs taken Motorcycle Enforcement Unless exemption below applies code 11g PCN to be issued after 5 mins observation if no valid motorcycle payment
is showing on the HHCT When confirming whether a motorcycle has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked Code 24 (no suffix) Warning Notice rather than full PCN unless motorcycle is preventing another vehicle from using
an adjacent space or is causing an obstruction ie is a hazard to other road users or is affecting traffic flow Other Vehicle (non-motorcycle) Enforcement Unless exemption below applies instant code 23g PCN to be issued to any non-motorcycle vehicle parked within the
bay during the hours the bay is controlled for motorcycle use only (at all times in zones A B C D and H and 0700-1900 Mon-Sat in zones E F and G) Vehicle to be authorised for relocation Relocation can occur from 30 minutes after the issue of the PCN Note loadingunloading by non-motorcycle vehicles is not permitted
36 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
Exemptions
1 Motorcycle with valid payment - note all motorcycle permits (daily weekly monthly quarterly yearly) are lsquovirtualrsquo electronic permits Nothing physical will be on display
2 No PCN to be issued to motorcycles for the first or last 3 minutes of controls when payment is required (CPZ
hours)
0830 ndash 1830
0830 0831 0832 ndash do not issue 0833 ndash 1826 ndash valid PCN 1827 1828 1829 ndash do not issue 1830 onwards ndash payment controls have ended 0830 ndash 1330 Saturday (where applicable)
0830 0831 0832 ndash do not issue 0833 ndash 1326 ndash valid PCN 1327 1328 1329 ndash do not issue 1330 onwards ndash payment controls have ended
3 No PCN to be issued to non-motorcycle vehicles parked in E F and G zones for first and last 3 minutes of
controls when bays are controlled for motorcycles only (ie no PCN until 0703 or from 1857) Other zones are for motorcycles only at all times so this exemption will not apply
0700 ndash 1900 controls
0700 0701 0702 ndash do not issue 0703 ndash 1856 ndash valid PCN 1857 1858 1859 ndash do not issue 1700 onwards ndash controls have ended
4 Electric motorcycles that have registered to use the scheme and have been issued with a yearly permit Note this will be indicated on the HHCT nothing physical will be on display Marshals should check that the motorcycle is indeed an electric motorcycle by checking that tax disc quotes a tax class of lsquoElectric Vehiclersquo If the motorcycle cannot be identified as an electric vehicle issue a code 11g PCN after 5 mins observation
and make comprehensive notes
5 Motorcycle displaying valid WCC white disabled badge
6 Motorcycles with a valid residentsrsquo permit are entitled to park in any motorcycle bay city-wide Note residentsrsquo permits for motorcycles are lsquovirtualrsquo electronic permits Nothing physical will be on display
7 Vehicle (any) is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board
issued by a utility company as long as the vehicle is not affecting the flow of traffic and is parked in compliance with the boardrsquos conditions of use
8 Vehicles (any) used in connection with building operations or highway maintenance in or adjacent to street
where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation
street maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
9 Vehicles (any) being used for Police Fire Brigade or Ambulance purposes
10 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and
commercial refuse company vehicles
11 Domestic and office removal vehicles with special permission from Parking Services for as long as necessary whilst actively loadingunloading
12 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
37 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
13 WCC formal instruction to disregard
14 WCC CCTV car being used in pursuance of statutory powers or duties
15 Motorcycles with a valid Camden or RBKC residentsrsquo permit are entitled to park in WCC motorcycle bays in
respective boundary streets where reciprocal agreements apply Observations
1 Evidence of motorcycle loadingunloading observed in which case 20 minutes casual observation should be
given before PCN issue Does not apply to non-motorcycle vehicles which are not permitted to loadunload
from paid-for motorcycle bays
2 Evidence of delivering mail or postal packets etc by motorcycle couriers in which case 20 minutes should be allowed before issuing a PCN
3 Any Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
4 Evidence of picking upsetting down passengers and their luggage observed (any vehicle) A maximum of 2
minutes is allowed and the driver should remain with the vehicle Exception to this is if picking upsetting down involves a disabled or aged person where as long as necessary should be given
5 Give 5 minutes constant observation to any vehicle displaying a valid disabled badge to ascertain whether
picking upsetting down is occurring Issue instant PCN after this if none seen If activity observed allow as long as necessary
6 Vehicle (any) is displaying a valid and correctly completed HEB badge Keep under casual observation for
60 minutes before issuing a PCN
38 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Split-Use Bays PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 25 ldquoParked in a loading place or bay during restricted hours without loadingrdquo PCN Code 45 ldquoStopped in a taxi rankrdquo PCN Code 45w ldquoParked in a taxi rankrdquo
Enforcement by Marshal and CCTV (as appropriate for restriction type)
These bays are split-use so their use differs depending on the time of the day andor the day of the week Signage at each bay advises what use is permitted and when The bays are generally a combination of ndash
Pay-to-Park bays during stated hours of control
Taxi ranks during specified hours
Loading bays during specified hours
1 Enforcement during Pay-to-Park hours of control
Enforcement exemptions and observations during these times are as per a standard paid-for parking bay (see pages 31-34) 2 Enforcement during taxi rank hours of control
Enforcement exemptions and observations during these times are as per a standard taxi rank (see pages 70-71) All vehicles ndash do not issue a PCN during the first and last 3 minutes of taxi rank controls
3 Enforcement during loading bay hours of control
Enforcement exemptions and observations during these times are as per a standard on-street loading bay (see pages 57-58) All vehicles ndash do not issue a PCN during the first and last 3 minutes of loading bay controls
39 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Taxi-Only Pay-to-Park Bays PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 23 ldquoParked in a parking place or area not designated for that class of vehiclerdquo
Enforcement by Marshal
These bays are for hackney carriages only during hours of control Taxi Enforcement
Unless exemption below applies prior to issue give 5 mins constant observation and confirm on the Pay-to-Park system that no further payment by phone has been made If no payment shown after this period issue code 11 PCN
If payment expired by 3 mins or more issue code 05 PCN
Where taxis have paid by phone to park it is acceptable for them to move to another taxi Pay-to-Park bay within the same zone using the same payment but not to another zone (as tariffs vary) If the taxi is relying on a Pay-to-Park payment made in another zone a code 11 PCN should be issued
When confirming whether a taxi has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked Other Vehicle (non-taxi) Enforcement Unless exemption below applies during controlled hours instant code 23 PCN to any non-taxi vehicle parked within
the bay Vehicle to be authorised for relocation Relocation can occur from 30 minutes after the issue of the PCN Exemptions
1 Taxis ndash do not issue PCN during the first and last 3 mins of controlled hours
2 Taxis ndash a correctly scratched and displayed Parking Card is acceptable
3 Vehicle (any) is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
4 Taxi is displaying valid WCC white disabled badge
5 Vehicle (any) is displaying a valid Trades permit
6 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and commercial refuse company vehicles
40 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
7 Domestic and office removal vehicles with special permission from Parking Services for as long as necessary whilst actively loadingunloading
8 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
9 Vehicles being used for Fire Brigade Ambulance or Police purposes
10 If Taxi is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings)
issue Warning Notice unless taxi is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24 PCN
11 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
12 WCC formal instruction to disregard
13 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Evidence of private vehicle (any) loadingunloading observed in which case 20 mins casual observation
must be given before PCN issued For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place
Give 20 mins casual observation to commercial vehicles (any) even if no loading activity is seen Long
wheel-based vehicles that do not fit into one bay are still permitted to loadunload
Note Maximum time for loading in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private
2 Evidence of picking upsetting down passengers and their luggage observed (any vehicle) A maximum of 2
mins is allowed Driver should be with vehicle
3 Taxi is displaying valid blue badge and payment to park has expired by less than 63 mins
4 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
5 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
6 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing a PCN
7 Give 5 mins constant observation to vehicles (any) displaying a valid blue disabled badge to ascertain
whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
41 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Coach-Only Pay-to-Park Bays PCN Code 05c ldquoParked after the expiry of paid for time (buses only)rdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 23c ldquoParked in a parking place or area not designated for that class of vehicle (buses only)rdquo
Enforcement by Marshal
These bays are for coaches only 0800-midnight Coach defined as a vehicle containing more than 8 seats (ie 9) exclusive of the driver and are now classed as lsquobusesrsquo
1 Coach Enforcement
Prior to issue give 5 mins constant observation and confirm on the Pay-to-Park system that no payment by phone has been made If no payment shown after this period issue code 11 PCN
If payment has expired by 3 mins or more issue code 05c PCN
Parking Cards may be used as an alternative to Pay-to-Park If obscured or face down and details cannot be read issue instant code 11 PCN
Where coaches have paid by phone to park it is acceptable for them to move to another coach Pay-to-Park bay within the same zone using the same payment but not to another zone (as tariffs vary) If the coach is relying on a Pay-to-Park payment made in another zone a code 11 PCN should be issued
When confirming whether a vehicle has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked 2 Other Vehicle (non-coach) Enforcement During hours of control instant code 23c PCN to any non-coach vehicle parked within the bay unless exemption
below applies Vehicle to be authorised for relocation and can occur from 30 minutes after the issue of the PCN Exemptions
1 Coaches ndash do not issue a PCN during the first and last 3 mins of controlled hours
2 Vehicle (any) is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
3 Vehicle (any) is displaying a valid Trades permit
42 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
4 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and commercial refuse company vehicles
5 Domestic and office removal vehicles with special permission from Parking Services for as long as
necessary whilst actively loadingunloading
6 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
7 Vehicles being used for Fire Brigade Ambulance or Police purposes
8 If coach is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings)
issue Warning Notice unless vehicle is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24 PCN
9 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
10 WCC formal instruction to disregard
11 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Evidence of private vehicle (any) loadingunloading observed in which case 20 mins casual observation
must be given before PCN issued For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place
Give 20 mins casual observation to commercial vehicles (any) even if no loading activity is seen
Note Maximum time for loading in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private
2 Evidence of picking upsetting down passengers and their luggage observed (any vehicle) A maximum of 2
mins is allowed Driver should be with vehicle
3 Vehicle (any) displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
4 Royal Mail vehicles or couriers deliveringcollecting postal packets Give 20 mins casual observation
5 Give 5 mins constant observation to vehicles (any) displaying a valid disabled badge to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
6 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual
observation
43 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
Parking Bays
Market Tradersrsquo Bays PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 16q ldquoParked in a permit space or zone without clearly displaying a valid permit (market tradersrsquo bay)rdquo PCN Code 24q ldquoNot parked correctly within the markings of the bay or space (market tradersrsquo bay)rdquo
Enforcement by Marshal
During controlled hours the bays are for market traders only who display the appropriate permit Those displaying a permitURN must still then pay to park (Pay-to-Park or Parking Card) Payment is based on whole hours and not on minutes Marshals will need to check for payment at these bays and whether a valid permit is displayed A market trader permit must be displayed to validate use of the bay There are no exemptions for non-market traderrsquos vehicles loadingunloading or picking upsetting down 1 Vehicles clearly displaying a Market Tradersrsquo permit - Where a valid market trader permit is displayed but no payment is evident issue code 11 PCN Prior to issue give 5
mins constant observation and confirm that no payment by phone has been made Record location number where vehicle is parked in Notes field on HHCT Issue instant code 05 if a valid permit is displayed but where payment has expired by at least 3 mins
Issue instant code 16q PCN where an invalid obscured or expired Market Traderrsquos Permit is displayed regardless of
whether payment has been made Relocate only at specific request of WCC
If market trader vehicle is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings) issue Warning Notice unless vehicle is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24q PCN (regardless of
whether a payment has been made or whether a valid permitURN is displayed)
44 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
2 All Other Vehicles ndash Issue instant code 16q if vehicle parked with no permit (regardless of whether payment made) Relocate only at
specific request of Marshal or WCC Exemptions
1 All vehicles ndash do not issue for first and last 3 mins of controlled hours
2 Valid market tradersrsquo permit or a valid URN corresponding to the bays displayed and valid payment is
evident
3 Vehicles being used for Fire Brigade Ambulance or Police purposes
4 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
5 WCC formal instruction to disregard
6 Vehicle undertaking statutory utility work 7 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
8 If vehicle displaying an expired market tradersrsquo permit (and payment has been made) ndash
1-14 days ndash Warning Notice
15 days+ - Instant code 16q PCN
9 WCC CCTV car being used in pursuance of statutory powers or duties
45 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Car Club Permit Holders Only Bays ndash ldquoAt Any Timerdquo PCN Code 16e ldquoParked in a permit space or zone without clearly displaying a valid permit (car club bay)rdquo PCN Code 24e ldquoNot parked correctly within the markings of the bay or space (car club bay)rdquo
Enforcement by Marshal
Car Club vehicles must be collected from and re-parked in their own bay which bears the appropriate identifier number Each individual vehicle may not park in an alternative Car Club bay Elsewhere Car Club vehicles may park in paid-for bays if an appropriate payment to park is made Marshals will need to check that the vehicle is a Car Club vehicle registered for the bay in which the vehicle is parked This will be indicated in one of two ways -
1 Car Club registration will be indicated on the Pay-to-Park system 2 The Car Club operator will provide a badge which will be displayed in the windscreen
Whether or not a badge is displayed in the windscreen confirm on the Pay-to-Park system that the vehicle is registered as a Car Club vehicle at the bay in which it is parked Instant code 16e PCN if vehicle not registered at the Car Club bay andor if vehicle is registered at a different Car
Club bay Vehicle should be authorised for relocation Note no picking upsetting down or loadingunloading is allowed in Car Club bays Exemptions
1 Vehicle is registered as Car Club vehicle for the bay and displaying the appropriate Car Club badge
2 Notification has been received from Parking Services that permission has been given for another vehicle to
use the bay (eg for loading or substitute vehicle that is not Car Club vehicle)
3 Exempted vehicle is parked across dividing lines within a space provided for 2 or more vehicles
4 Vehicle being used for Fire Brigade Ambulance or Police purposes
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
6 WCC formal instruction to disregard
7 WCC CCTV car being used in pursuance of statutory powers or duties
46 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Electric Vehicle Charging Bays ndash ldquoAt Any Timerdquo PCN Code 14 ldquoParked in an electric vehiclesrsquo charging place during restricted hours without chargingrdquo PCN Code 231 ldquoParked in a parking place or area not designated for that class of vehicle (electric vehicles bay)rdquo PCN Code 301 ldquoParked for longer than permitted (electric vehicles bay)rdquo
Enforcement by Marshal
Only electric and plug-in hybrid vehicles may park in these bays (or electric-only motorcycles in electric motorcycle bays) Marshals can check the status of vehicle via the tax disc or the make and model type Electric and plug-in hybrid vehicles must be charging their batteries ndash the charging point light will be green when actively charging and
blue when the vehicle is fully charged 1 Electric or Plug-In Hybrid vehicles - Issue code 14 PCN if electric or plug-in hybrid vehicle is parked but not charging Electric or plug-in hybrid vehicles
are only allowed to stay for the max stay for the bay which is indicated on the time-plate This restriction only applies MonndashSat 0830-1830 Issue code 301 PCN if max stay exceeded during controlled hours 2 Non-Electric or Plug-In Hybrid vehicles - Unless exemption below applies issue code 231 if the vehicle is not electric or plug-in hybrid
Note electric motorcycle bays are for electric motorcycles only All other vehicles including electric cars to be issued with a code 23 PCN in an electric motorcycle bay
Exemptions
1 Electric or plug-in hybrid vehicle (or electric motorcycle in electric motorcycle bays) parking within max stay
for the bay and actively charging the battery
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 Domestic and office removal vehicles with special permission from Parking Services for as long as necessary whilst actively loadingunloading
4 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications
47 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
6 WCC formal instruction to disregard
7 WCC CCTV car being used in pursuance of statutory powers
Observations
1 If evidence of picking upsetting down passengers and their luggage is observed a maximum of 2 mins is
allowed Driver should be with vehicle
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
3 Commercial vehicles (including long wheel-based vehicles) ndash give 20 mins casual observation If vehicle
still in situ issue after this instant PCN
Private vehicles ndash if evidence of loadingunloading observed give 20 mins casual observation as above
For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place If no evidence of loading activity seen instant PCN and authorise for relocation to nearest paid-for parking place
4 If vehicle is displaying valid HEB badge then 60 minute casual observation should be given before PCN
issued
48 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Disabled Blue Badge Bays ndash ldquoAt Any Timerdquo
PCN Code 22 ldquoRe-parked in the same parking place or zone within one hour of leavingrdquo PCN Code 30 ldquoParked for longer than permittedrdquo PCN Code 40 ldquoParked in a designated disabled personrsquos parking place without displaying a valid disabled personrsquos badge in the prescribed mannerrdquo
Enforcement by Marshal
Instant code 40 PCN if no disabled badge on display Contravening vehicle should be relocated to nearest paid-for
parking place The above also applies to vehicles displaying an expired or obscuredillegible blue disabled badge Where vehicle is displaying an altered badge details should be reported to WCCrsquos fraud investigation contractor as soon as possible Valid badge holders exceeding maximum stay (4 hours Mon-Fri 0830-1830) issue PCN code 30 only
If valid badge holder returns within one hour during the controlled period indicated on the sign and re-parks issue code 22 PCN
Only use lsquoorsquo suffix for blue badge holders not white badge holders Exemptions
1 Displaying valid European blue badge WCC white badge RBKC purple badge City of London red badge Camden green badge or replacement disabled badge or any other valid disabled badge Note 4 hour max stay during controlled hours still applies to badge holders
2 Vehicle is displaying a valid white badge URN 3 If details of white disabled badge unreadable or obscured issue Warning Notice only if a HHCT check
confirms the badge as valid unless valid blue badge also on display
4 If white badge has expired issue Warning Notice only up to one month after expiry Normal code 40 PCN
thereafter unless valid blue badge also on display
5 Vehicle being used for Fire Brigade Ambulance or Police purposes
6 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
49 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
7 WCC formal instruction to disregard
8 WCC CCTV car being used in pursuance of statutory powers or duties
9 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
10 Domestic and office removal vehicles with special permission from Parking Services for as long as necessary whilst actively loadingunloading
Observations
1 Evidence of vehicle loadingunloading observed in which case 20 mins casual observation must be given
before PCN issued For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place Give 20 mins casual observation to commercial vehicles even if no loading activity is seen Long wheel-based vehicles that do not fit into one bay are still permitted to loadunload
2 If evidence of picking upsetting down passengers and their luggage observed allow for a maximum of 2
mins unless this involves a disabled or aged passenger in which case allow as long as necessary If no evidence seen issue an instant PCN and authorise for relocation to nearest paid-for parking place
3 Royal Mail vehicles or couriers deliveringcollecting postal packets Give 20 mins casual observation
50 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Dedicated Disabled Bays ndash ldquoAt Any Timerdquo PCN Code 165 ldquoParked in a permit space or zone without clearly displaying a valid permit (dedicated disabled bay)rdquo
Enforcement by Marshal
The signage at a dedicated disabled bay displays the disabled icon and states lsquoPermit holder D___ onlyrsquo The bay also has lsquopermit holders onlyrsquo marked on the road surface The bay is therefore for the sole use of the vehicle displaying the unique correspondingly numbered lsquoD____rsquo Westminster white disabled badge This restriction applies at all times Issue instant code 165 PCN to any other vehicle including those displaying a blue disabled badge or a white
disabled badge not valid for parking in the bay Contravening vehicle should be relocated to nearest paid-for parking place Note the TMOs give no exemption or concession for general loadingunloading or picking upsetting down
Exemptions
1 Vehicles being used for Fire Brigade Ambulance or Police purposes
2 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
3 WCC formal instruction to disregard
4 Vehicle is displaying the corresponding valid white badge URN
5 If the corresponding white badge has expired issue Warning Notice only up to one month after expiry with
code 165 PCN thereafter
6 If corresponding white badge is obscured or unreadable issue Warning Notice only if a HHCT check
confirms the badge as valid
7 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Royal Mail vehicles or couriers deliveringcollecting postal packets Give 20 minutes casual observation
51 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Hotel Bays ndash ldquoAt Any Timerdquo PCN Code 166 ldquoParked in a permit space or zone without clearly displaying a valid permit (hotel bay)rdquo
Enforcement by Marshal
Only vehicles displaying an appropriate permit that matches the bay signage are able to park in these bays Vehicles parked without an appropriate permit should be issued with a code 166 PCN Relocation upon request
There is no exemption for general loadingunloading or picking upsetting down within the TMOs
Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
3 WCC formal instruction to disregard
4 WCC CCTV car being used in pursuance of statutory powers or duties
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
Observations
1 All vehicles ndash 5 mins observation to enable the permit to be collected from the hotel and displayed
52 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Doctorsrsquo Parking Bays - During Controlled Hours of Bay
PCN Code 16d ldquoParked in a permit space or zone without clearly displaying a valid permit (doctorrsquos bay)rdquo
Enforcement by Marshal
Instant code 16d PCN Contravening vehicles should be relocated to the nearest paid-for parking space at the
request of the surgerypermit holder only no sooner than 30 mins after PCN issue Where an expired Doctorsrsquo Parking permit is displayed issue PCN only Relocate only at specific request of WCC Exemptions
1 Displaying valid doctorsrsquo permit corresponding to the bay number or a valid doctorsrsquo permit URN
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
4 WCC formal instruction to disregard
5 WCC CCTV car being used in pursuance of statutory powers or duties
53 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Ambulance Bays PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo PCN Code 02 ldquoParked or loadingunloading in a restricted street where waiting and loadingunloading restrictions are in forcerdquo
Enforcement by Marshal and CCTV
Instant PCN These informal bays merely exempt ambulances from the parking restrictions which are indicated by SYLsDYLs Enforcement against other vehicles can only be made under contravention codes for the regulations in force (ie code 01 or 02) Yellow lines regulations apply to all other vehicles and usual exemptions to the yellow line restrictions still apply as per pages 8-9 (private vehicles) and 12-13 (commercial vehicles) Outside controlled hours on SYLs controls not active therefore no enforcement Exemptions
1 All Ambulance types
2 London Fire Brigade vehicle displaying Identifier Board
3 Vehicle being used for Fire Brigade Ambulance or Police purposes
4 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
5 WCC formal instruction to disregard
6 WCC CCTV car being used in pursuance of statutory powers or duties
54 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Hospital Parking Bays - During Controlled Hours of Bay
PCN Code 16h ldquoParked in a permit space or zone without clearly displaying a valid permit (hospital bay)rdquo
Enforcement by Marshal
Instant PCN Contravening vehicles should be relocated to the nearest paid-for parking space at the request of WCC Exemptions
1 Displaying valid hospital permit corresponding to the bay number or displaying a valid permit URN
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
4 WCC formal instruction to disregard
5 WCC CCTV car being used in pursuance of statutory powers or duties
55 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Diplomatic Bays ndash ldquoAt Any Timerdquo
PCN Code 41 ldquoStopped in a parking place designated for diplomatic vehiclesrdquo
Enforcement by Marshal
Instant PCN Contravening vehicles should be relocated to the nearest paid-for parking space at the request of the embassy only Exemptions
1 Vehicle has diplomatic VRM
2 Notification has been received from Parking Services that permission has been given for another vehicle to
use the bay (eg for loading or substitute vehicle that does not have diplomatic VRM)
3 Exempted vehicle is parked across dividing lines within a space provided for 2 or more vehicles
4 Vehicle being used for Fire Brigade Ambulance or Police purposes
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
6 WCC formal instruction to disregard
7 WCC CCTV car being used in pursuance of statutory powers or duties
56 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Police Designated Bays PCN Code 42 ldquoParked in a parking place designated for police vehiclesrdquo
Enforcement by Marshal
Duty solicitors and markedunmarked police vehicles only may use these bays Therefore enforcement within these bays should ONLY take place at the request of the nearby police station
Upon request only instant code 42 PCN and relocate to nearest paid-for parking space
Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 WCC formal instruction to disregard
3 WCC CCTV car being used in pursuance of statutory powers or duties
57 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
On-Street Loading Bays (Parking Places) PCN Code 22 ldquoRe-parked in the same parking place or zone within one hour of leavingrdquo PCN Code 232 ldquoParked in a parking place or area not designated for that class of vehicle (goods vehicle loading bays)rdquo PCN Code 25 ldquoParked in a loading place or bay during restricted hours without loadingrdquo PCN Code 30 ldquoParked for longer than permittedrdquo
Enforcement by Marshal
WCC operate both general lsquoLoading Onlyrsquo and lsquoGoods Vehicle Onlyrsquo loading bays The bay may or may not operate a maximum stay If so this will be indicated on the timeplate Vehicles may not park in these bays within the hours stated on the timeplate (some apply at all times) without engaging in loadingunloading activity This must be within the maximum time permitted for this activity if stated on the sign Where restriction advised on the signage vehicles returning within one hour issue code 22 PCN If the bay is a lsquogoods vehicles onlyrsquo loading bay issue code 222 PCN
If vehicle is of a class contrary to that indicated on timeplate (eg lsquogoods vehicles onlyrsquo) issue code 232 PCN and
relocate to the nearest paid-for parking place at the request of WCC Vehicles not observed loadingunloading during controlled hours issue code 25 PCN If the bay is a lsquogoods vehicles onlyrsquo loading bay issue code 252 PCN
Vehicles exceeding max time stated on the timeplate issue code 30 PCN
Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
3 WCC formal instruction to disregard
4 WCC CCTV car being used in pursuance of statutory powers or duties
Observations General lsquoLoading Onlyrsquo bays
1 Private vehicles If loadingunloading is observed give 20 mins casual observation then additional 5 mins
constant If loadingunloading activity still observed repeat process up to the max stay If vehicle still in situ
58 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
at end of max stay driver should be moved onto SYLsDYLs to complete loadingunloading activity If vehicle remains in situ issue code 30 PCN for overstaying regardless of activity within the bay
Commercial Vehicles Give 20 mins casual observation then additional 5 mins constant If
loadingunloading activity still observed repeat process up to the max stay If vehicle still in situ at end of max stay driver should be moved onto SYLsDYLs to complete loadingunloading activity If vehicle remains in situ issue code 30 PCN for overstaying regardless of activity within the bay
lsquoGoods Vehicles Onlyrsquo bays
2 lsquoGoods vehiclersquo defined within TMO as being ldquoa motor vehicle constructed or adapted for use for the
carriage of goods or burden of any description and is not drawing a trailerrdquo Allow 20 mins casual observation for goods vehicles then additional 5 mins constant If loadingunloading activity still observed repeat process up to the max stay If vehicle still in situ at end of max stay driver should be moved onto SYLsDYLs to complete loadingunloading activity If vehicle remains in situ issue code 30 PCN for overstaying regardless of activity within the bay Private vehicles should receive instant code 232 at any
time and be relocated to nearest paid-for parking place at request of WCC
59 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS Liveried or unliveried commercial vehicles (ie vans HGVs lorries etc)
Off-Street Loading Bays (Premises Loading Facilities) PCN Code 61 ldquoA heavy commercial vehicle wholly or partially parked on a footway verge or land between two carriagewaysrdquo PCN Code 62 ldquoParked with one or more wheels on or over a footpath or any part of a road other than a carriagewayrdquo
Enforcement by Marshal and CCTV
Issue code 61 or 62 PCN as appropriate where the vehicle is blocking the whole of the footway preventing safe
passage along the footway by pedestrians If the vehicle is attended and preventing the free flow of traffic the driver should be asked to move the vehicle In the event that the driver refuses then a code 61 or 62 PCN should be issued as appropriate supported by full notes and
photograph 1830-1100 the next day
Allow as long as necessary for loadingunloading the vehicle Give one hour casual observation If no loadingunloading seen give 5 mins constant observation If loadingunloading observed repeat process Every attempt should be made to contact the driver during the constant observation period to determine if activity is taking place or vehicle could be moved If no activity seen and the driver cannot be found issue code 61 or 62 PCN as
appropriate 1100-1830
One hour is allowed for loadingunloading the vehicle The vehicle may not return within one hour Give one hour casual observation If no loadingunloading seen and vehicle unattended issue code 61 or 62 PCN as appropriate Exemptions
1 Driver present and loadingunloading taking place vehicle not blocking the whole of the footway or causing an obstruction in particular the aged pedestrians with pushchairs and disabled members of the public can safely pass
2 WCC formal instruction to disregard
60 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Electric Bus Stands ndash ldquoAt any timerdquo Code 16 ldquoParked in a permit space or zone without clearly displaying a valid permitrdquo Code 22 ldquoReparked in the same parking place or zone within 30 minutes after leavingrdquo Code 23 ldquoParked in a parking place or area not designated for that class of vehiclerdquo Code 30 ldquoParked for longer than permittedrdquo
Enforcement by Marshal
Only electric buses displaying a valid permit may park in these bays Any contravening vehicle should be relocated to nearest paid-for parking place Please note there is no requirement for an electric bus to be charging when parked in these bays Whilst being for electric buses only the bays have a max stay of 2 hours during the hours 900ndashmidnight only Issue instant Code 16 PCN if electric bus is parked without clearly displaying a valid permit Issue instant Code 22 PCN if the bus returns within 30 mins of leaving the bay
Issue instant Code 23 PCN if the bus is not electric-only or is any other vehicle type
Issue instant Code 30 PCN if electric bus exceeds the max stay between 900ndashmidnight only
Note the TMO does not allow general loadingunloading or picking upsetting down
Exemptions
1 Electric bus displaying valid permit
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 WCC formal instruction to disregard
61 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Footway Parking PCN Code 61 ldquoA heavy commercial vehicle wholly or partially parked on a footway verge or land between two carriagewaysrdquo PCN Code 62 ldquoParked with one or more wheels on or over a footpath or any part of a road other than a carriagewayrdquo
Enforcement by Marshal and CCTV
The footway regulation applies at any time Footway is defined as any part of an urban road over which the public
have right of access on foot and can include private land vehicle crossovers and pavement lights etc unless a physical barrier prevents access It does not include private roads The same enforcement applies to vehicle crossovers and pavement lights as it does to pavement parking Whilst footway is generally separated from the carriageway by a raised kerb bollards or barriers some new schemes in WCC comprise of flush surfaces where both the carriageway and footway are level and the kerb line is clearly defined by the use of rectangular paving stones of a different material to that of the carriageway and footway Where there is no footway (eg in Mews) enforcement should be as per restricted street regulations (see pages 8-18) and pedestrian areas should be enforced using code 01 or 02 PCN as appropriate (see pages 19-21)
Instant code 61 or 62 PCN regardless of street narrowness or vehicle type unless exemption below applies Check
back of vehicle to see if driver in attendance and for evidence of loading activity Full notes to be made by the CEO The appropriate PCN code suffix should be used when issuing a code 61 or 62 PCN
Marshals can and should remove the covers from vehicles to take enforcement action Full notes to be made and photographs taken Marshals should always attempt to move vehicles that are loadingunloading onto the carriageway so that the activity may continue Do not issue PCN by CCTV unless it is clear that any concession is being abused Exemptions
1 Notification has been received that special permission has been given by Parking Services or WCC Special Events for the vehicle to park on footway in areas where loadingunloading is prohibited
2 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
3 In the Whitehall Security Zone
4 Vehicles being used for Fire Brigade Ambulance or Police purposes
62 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
5 BOC Cryospeed vehicles delivering to hospitals and specified clinics
6 WCC formal instruction to disregard
7 Under the Greater London Council (General Powers) Act 1974 loadingunloading is permitted whilst parked on the footway only if both the following apply and the vehicle is not parked on the footway adjacent to
where a loading restriction is indicated on the carriageway - (i) The loading or unloading of the vehicle could not have been satisfactorily performed had the vehicle
not been so parked and
(ii) The vehicle was not unattended at any time whilst parked If this is the case as long as is necessary is permitted and Marshals should give 20 mins casual observation (40 mins for HGVs) then additional 5 mins constant observation If loadingunloading observed repeat process If no evidence of loadingunloading after 25 mins (45 mins for HGVs) a code 61 or 62 PCN may
be issued PCN may also be issued if vehicle left unattended at any time during the process
63 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Dropped Footways PCN Code 27 ldquoParked in a special enforcement area adjacent to a footway cycle track or verge lowered to meet the level of the carriagewayrdquo
Enforcement by Marshal
The definition of the contravention under section 86 of the TMA 2004 is as follows ndash (1) In a special enforcement area a vehicle must not be parked on the carriageway adjacent to a footway cycle track or verge where ndash
(a) The footway cycle track or verge has been lowered to meet the level of the carriageway for the purpose of ndash (i) Assisting pedestrians crossing the carriageway (ii) Assisting cyclists entering or leaving the carriageway or (iii) Assisting vehicles entering or leaving the carriageway across the footway cycle track or verge or
(b) The carriageway has for a purpose within Paragraph (a)(i) to (iii) been raised to meet the level of the footway cycle track or verge
However code 27 should only be enforced where the footway has been loweredraised for the purpose of assisting pedestrians crossing the road We will not enforce code 27 where the footway has been loweredraised to assist vehicles to enterleave the road (eg driveways) The dropped footway should therefore have a corresponding dropped footway on the opposite side of the road or a central pedestrian haven Code 27 should only be enforced on stretches of SYL outside of controlled hours (code 01 appropriate during controls) Code 27 should not be enforced on areas of DYLs (code 01 appropriate at all times) and cannot be enforced within designated bays No signage is required Where a dropped footway contravention is occurring instant code 27 PCN Full notes to be made
Exemptions
1 Notification has been received that special permission has been given by Parking Services or WCC Special Events for the vehicle to park
2 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
3 In the Whitehall Security Zone
4 Vehicles being used for Fire Brigade Ambulance or Police purposes
5 WCC formal instruction to disregard
6 Driver prevented from proceeding by circumstances beyond his control or when it is necessary for himher to
wait to avoid an accident
64 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
7 To enable the removal of any obstruction to traffic For as long as necessary but exemption applies only where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere
8 Visible signs of unavoidable breakdown or recovery service vehicle in attendance
9 Collection of waste by or on behalf of the WCC where the presence of the vehicle at the location is essential
and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere
10 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting the free flow of traffic and is parked in compliance with the boardrsquos conditions of use
11 Domestic and office removal vehicles with special permission from Parking Services for as long as
necessary whilst actively loadingunloading
12 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off street area
Observations
1 Evidence of picking upsetting down passengers and their luggage observed Sufficient time must be
allowed for this activity (for as long as necessary) Driver should be with vehicle 2 Evidence of private vehicle loadingunloading observed in which case 20 mins casual observation must be
given before PCN issued For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place Give 20 mins casual observation to commercial vehicles even if no loading activity is seen
Note observations above only apply where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere Maximum time for loading at a dropped footway is 20 mins regardless of whether vehicle is commercial or private
3 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing a PCN
4 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
5 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
65 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Suspended Bays Designated and Specialised Parking Bays (Residentsrsquo Paid-for Parking Shared-Use Car Club Disabled Doctorsrsquo Diplomatic Hospital Electric Motorcycle etc) PCN Code 21 ldquoParked wholly or partly in a suspended bay or spacerdquo
Enforcement by Marshal and CCTV
Instant code 21 PCN and relocate to nearest non-suspended paid-for parking space
Marshal needs to check sign relative to bay for days and times that suspension is in force Suspension reference number and the positionlocation of sign(s) to be recorded Also record location of vehicle relative to house numberbuilding name Includes Post Office Vehicles ndash no exemption applies In motorcycle bays locks to be cut only when absolutely necessary that the motorcycle be moved
Exemptions
1 Suspended residentsrsquo shared-use and paid-for parking bays - 0830-0930 if valid residentsrsquo permit for zone
(or interim permit or permit URN) displayed telephone permit holder on first morning of suspension to advise that they should move their vehicle If permit holder contacted give 20 mins before commencing enforcement action If there is no response issue Warning Notice only for first 2 days relocating to nearest available residentsrsquo bay space in zone if necessary PCN and relocate on day 3 if vehicle still parked in contravention
2 Emergency residentsrsquo bay suspensions ndash where 7 daysrsquo notice is not given follow steps in exemption 1 above and relocate vehicle but do not issue PCN
3 White badge holders in suspended residentsrsquo shared-use and paid-for parking bays ndash Warning Notice only
for first 2 days relocating to nearest available residentsrsquo bay or paid-for parking space if necessary PCN and relocate on day 3 if vehicle still parked in contravention
4 Domesticcommercial removal vehicles carrying out their duties provided the resident or company has booked the suspension for this purpose
5 Special events permit displayed
6 Vehicles being used for Fire Brigade Ambulance or Police purposes
7 WCC formal instruction to disregard
66 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
8 Emergency Car Club suspensions ndash relocate vehicle and do not issue PCN
9 Blue bagged PampD machine where bays temporarily converted for residentsrsquodiplomatdisabled use - notification by suspension contractors of blue bag removal should be passed onto Marshals and no enforcement action on day of blue bag removal If bay is temporarily converted for alternative use no enforcement action to be taken unless there is an accompanying TMO WCC will notify
Observations
1 If loading activity to a nearby site by those who have booked the suspension is observed (purpose of the
suspension is for access and loading purposes) give 20 mins casual observation period to a commercial vehicle If no loading observed on second observation give 5 mins constant observation before issuing PCN
67 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Pedestrian Crossings andor Restricted Area Marked by Zig-Zags PCN Code 99 ldquoStopped on a pedestrian crossing or crossing area marked by zig-zagsrdquo
Enforcement by Marshal and CCTV
Instant code 99 PCN and relocate to the nearest paid-for parking space
Note licensed Hackney Carriages are not permitted to stop on zig-zags to pick upset down passengers even on the
zig-zag area beyond the crossing Exemptions
1 Vehicles being used for Fire Brigade Ambulance or Police purposes
2 Bus is stopping at bus stop on zig-zag area beyond the crossing
3 London Fire Brigade vehicle displaying Identifier Board
4 Vehicle parked on the instruction of a uniformed Police officer
5 Vehicle is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use CCTV Operators check Permits system by searching the VRM to
confirm if the vehicle holds a valid PIB
6 Traffic Signals repair and maintenance crews actively engaged in works
7 Vehicle has stopped to clear an obstruction from the road
8 WCC formal instruction to disregard
68 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Restricted Area Outside Schools ndash ldquoSchool ndash Keep ndash Clearrdquo PCN Code 48 ldquoStopped in a restricted area outside a school a hospital or a fire police or ambulance station when prohibitedrdquo PCN Code 01 (Outside times of restricted area controls) ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
Instant PCN if parked within controlled times during term-time on zig-zag area with the words lsquoSchool-Keep-Clearrsquo and relocate to nearest paid-for parking space
Outside the controlled times the adjacent SYL or DYL restrictions apply (see pages 8-18) Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 WCC formal instruction to disregard
69 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Special Permission Outside SchoolsNurseriesAdventure Playgrounds PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
The permission applies only on SYLs or DYLs during term-time and for the period before and after schoolnursery start and finish time PCN can be issued if vehicle parked for longer than 10 mins or if concession being abused (eg vehicle causing an obstruction such as blocking a driveway or picking upsetting down activity blatantly not taking place) Full notes to be made confirming obstructionabuse Exemptions
1 WCC formal instruction to disregard Observation
1 Give 10 mins observation if vehicle is parked close to schoolnurseryadventure playground displaying that
institutionrsquos concession card without causing an obstruction or if evidence of parentcarer picking upsetting down child is observed
70 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Taxi Ranks PCN Code 45 ldquoStopped on a taxi rankrdquo PCN Code 45w ldquoParked on a taxi rankrdquo
Enforcement by Marshal and CCTV
These ranks are areas of carriageway reserved for use by taxis waiting to pick up passengers and are protected for use by taxis only by virtue of a TMO The rankrsquos signage displays either a lsquono stoppingrsquo or lsquono waitingrsquo roundel dependent on the restriction of the rank in question Observation and enforcement may differ dependent upon whether a particular rank is subject to a lsquono stoppingrsquo or a lsquono waitingrsquo restriction ndash loadingunloading and picking upsetting down by other vehicles (non-taxis) is only permitted in lsquono waitingrsquo ranks Marshal needs to check sign relative to bay for days and times when the bay is for taxis only and whether the bayrsquos restriction is lsquono stoppingrsquo or lsquono waitingrsquo Instant code 45 PCN during controlled hours for lsquono stoppingrsquo ranks unless exemption applies Relocate to nearest
paid-for parking space upon request only Instant code 45w PCN during controlled hours for lsquono waitingrsquo ranks unless exemption applies Relocate to nearest
paid-for parking space upon request only Note Marshals have no power of enforcement against a taxi left unattended in a taxi rank Exemptions For both lsquono stoppingrsquo and lsquono waitingrsquo ranks
1 Metropolitan Police-registered Hackney carriage taxis during the permitted times
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
4 WCC formal instruction to disregard
5 WCC CCTV car being used in pursuance of statutory powers or duties
6 Vehicle belonging to the operator of a taxi driversrsquo shelter adjacent to the rank displaying a valid
dispensation during the shelterrsquos hours of operation
71 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
Observations
For both lsquono stoppingrsquo and lsquono waitingrsquo ranks
1 If vehicle is displaying valid HEB badge then 60 minute casual observation should be given before PCN issued
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation For lsquono waitingrsquo ranks only
3 If evidence of picking upsetting down passengers and their luggage is observed for as long as necessary
Driver should be with vehicle
4 Commercial vehicles (including long wheel-based vehicles) ndash give 20 mins casual observation If vehicle
still in situ after this issue instant PCN
Private vehicles ndash if evidence of loadingunloading observed give 20 mins casual observation as above
For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place If no evidence of loading activity seen instant PCN
72 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Restricted Bus StopsStands PCN Code 47 ldquoStopped on a restricted bus stop or standrdquo
Enforcement by Marshal and CCTV
Bus Stop should be signed lsquoclearway - no stopping at any time except buses or except local buses or permit holders onlyrsquo Bus StopStand should be marked with a cage and have a thick yellow line (bus stop clearway) or DYLs with two kerb markings No parking is permitted on bus stop clearways within the hours shown on the timeplate (which may be lsquoat any timersquo) Issue instant code 47 PCN and relocate to nearest paid-for parking space upon request
Bus stops with white cages and yellow lines running through them are only controlled by the yellow line restrictions and any loading restrictions (see pages 8-18) Exemptions
1 London Transport Buses
2 Vehicles being used for Fire Brigade Ambulance or Police purposes 3 London Transport breakdown and recovery vehicles attending breakdown
4 Cleansing and refuse vehicles undertaking statutory duties
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
6 WCC formal instruction to disregard
Observations
1 Give 2 mins observation to licensed Hackney Carriages to ascertain whether picking upsetting down andor loadingunloading passenger luggage is occurring If so give as long as necessary
2 Royal Mail vehicles collecting postal packets Give 20 mins casual observation
73 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
London Cycle Hire Scheme Bays ndash ldquoAt Any Timerdquo
PCN Code 43 ldquoParked on a cycle docking station parking placerdquo PCN Code 61 ldquoA heavy commercial vehicle wholly or partly parked on a footway verge or land between two carriagewaysrdquo PCN Code 62 ldquoParked with one or more wheels on or over a footpath or any part of a road other than a carriagewayrdquo
Enforcement by Marshal
Should Marshals observe a motor vehicle encroaching fully signed and operational London Cycle Hire Scheme bays the following action should be taken unless exemption applies If the bay is on-street instant code 43 PCN
If the bay is on the footway an instant code 61 or 62 PCN (as appropriate)
Note that vehicles are not permitted to encroach the bays to pick upset down or to loadunload
Exemptions
1 Vehicle being used for Fire Brigade Ambulance and Police purposes
2 Vehicle being used in connection with the maintenance improvement or reconstruction of any length of road
that incorporates the bay
3 Vehicle being used solely for the maintenance or operation of the London Cycle Hire Scheme
74 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MISUSE OF BAYS
Selling Goods from a Parking Place All parking places - within CPZ hours ONLY PCN Code 18 ldquoUsing a vehicle in a parking place in connection with the sale or offering or exposing for sale of goods when prohibitedrdquo
Enforcement by Marshal and CCTV
Offering or exposing goods for sale from within a parking place is not permitted Where this is taking place the driver should be asked to move the vehicle and informed that selling goods in parking places is not permitted If the vehicle remains parked and the activity continues issue code 18 PCN
When unable to issue a PCN because the vehicle has moved on the vehicle registration mark should be reported to the Licensing dept and a statement provided regarding the activities witnessed A likely example is ice cream vans in paid-for parking bays This restriction does not apply to vehicles displaying lsquofor
salersquo signs in the windscreen or to sign-written vehicles Exemption
1 WCC formal instruction to disregard
75 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MISUSE OF BAYS
Not Parked Correctly within the BaySpace All parking places PCN Code 24 ldquoNot parked correctly within the markings of the bay or spacerdquo
Enforcement by Marshal
Vehicles may not park outside the markings of any bay during controlled hours A Warning Notice only should be issued unless the vehicle is-
1 Causing a hazard to other road users 2 Affecting traffic flow or 3 Preventing the use of adjacent spaces
If anyall of 1-3 above are occurring issue instant code 24 PCN with appropriate suffix
Exemptions
1 Vehicle has parked across the dividing lines between a residentsrsquo bay and a paid-for parking bay (P2PPampD)
and has made payment or is displaying a valid payment
2 All vehicle wheels are within the bay markings or touching the bay markings
3 Vehicle appears to have been moved into new position without driverrsquos consent
4 Vehicle protruding onto uncontrolled SYL or other uncontrolled area Note that footway is always controlled
5 Vehicle being used for Fire Brigade Ambulance or Police purposes 6 WCC formal instruction to disregard
7 WCC CCTV car being used in pursuance of statutory powers or duties 8 Other exemption applies ndash see specific bay section
76 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
Emergency Services Vehicles - Fire BrigadeAmbulancePolice All marked Emergency Services vehicles including motorcycles and including private blue light ambulances All locations
Vehicle Type Descriptions ndash
Police - Marked vehicles commonly have lsquopolicersquo written on all sides cross hatchings at the rear in high visibility
colours and flashing lights fixed to the roof of the vehicle They also frequently have stripes on their sides Fire appliance - A vehicle equipped for fire fighting usually a large fire tender carrying an on-board pump to power
fire hoses to shoot water or chemical solutions at high pressure Emergency Ambulance - These are emergency vehicles with patient treatment facilities on board staffed by
paramedics who treat patients on arrival before transfer to hospital for further treatment They are tall vehicles with sufficient space at the rear to carry the injured on trolleys while medication is administered Emergency Ambulances are equipped with a wide range of emergency care equipment and a variety of drugs for medical and traumatic emergencies Private Blue Light Ambulance - These are NHS-contracted patient-transport services that ferry patients tofrom
hospital for routine visits They are unlikely to carry patient treatment facilities on board although some are adapted for this purpose Commonly they are essentially private cars painted in Ambulance and NHS colours
Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes 2 Unmarked Police car displaying log-book on dashboard
Note there are a number of agreed locations with the Metropolitan Police where the above exemptions do not apply and instant PCNs should be issued if Police vehicles are parked in contravention
3 Unmarked Fire Brigade vehicles displaying identifier badge
4 WCC formal instruction to disregard
77 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
Patient-Carrying Ambulances Non-emergency Ambulance vehicle displaying Ambulance Service notice (liveried or non-liveried) Dial a Ride WCC Social Services transport
Yellow Lines with or without loading restrictions and Parking Places
Enforcement by Marshal and CCTV
Observations
1 20 mins observation to be given on SYLsDYLs areas of loading restrictions and in parking places If no
evidence of picking upsetting down patients issue PCN after 20 mins Full notes to be made if no observation given (eg if concession being abused)
78 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
NHS Blood and Transplant Delivery Service Vehicles Various locations where PIB exemption applies
The NHS Blood and Transplant Delivery Service regularly deliver to and from Westminster hospitals and clinics Drivers are to be allowed to deliver for as long as necessary (PIB exemptions to apply) to all delivery points below The vehicles are liveried and have the NHS logo on each side This applies
Great Ormond St Hospital - Great Ormond St amp Lambs Conduit St
HCA Labs - Weymouth Street
King Edwards Hospital - Beaumont Street
London Clinic - Devonshire Place
London Clinic ndash Harley Street
St Marys Hospital - Winsland Street and South Wharf Road
University College Hospital - Whitfield Street
West End Donor Centre - Margaret Street Vehicles are permitted to park on
Paid-for parking bays
Residentsrsquo bays
SYLs and DYLs but the vehicle must not be parked in such a manner as to cause obstruction and where possible avoid parking where loading restrictions are in force
If a PCN is issued clear notes must be made and photos taken to validate the issue Any abuse of the exemption must be reported immediately to Parking Services
79 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
London Transport Buses PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal
Issue instant PCN if bus parked on SYL or DYL unless on authorised bus stand Full notes to be made by Marshal Exemptions
1 Visible signs of unavoidable London Transport Bus breakdown or if recovery service vehicle in attendance
2 WCC formal instruction to disregard
80 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
Sightseeing Tour Buses PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal
Issue instant PCN unless on permit holder only stand and displaying valid permit for that stand Full notes to be made by the Marshal
Exemptions
1 Visible signs of unavoidable Sightseeing Tour Bus breakdown or if recovery service vehicle in attendance
2 WCC formal instruction to disregard
81 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE CANNOT BE MOVED
Vehicle Breakdowns All locations
Enforcement by Marshal and CCTV as appropriate
lsquoBreakdownrsquo constitutes a sudden mechanical loss of ability for the vehicle to function efficiently which is beyond the reasonable control of the motorist It does not include problems incurred as a result of poor maintenance (eg running out of petrol) or neglect (eg leaving the lights on)
Marshals should follow protocols within this document as per bayuse type Issue instant PCN (as appropriate) and make full notes when
A note is left in vehicle stating broken down andor
Vehicle is unattended Exemptions
1 Recovery service vehicle (AARAC etc) actively attending a vehicle breakdown
2 WCC formal instruction to disregard Observations
1 A vehicle parkedstopped in contravention which is attended and where there are obvious signs of
breakdown such as
Large oilfluid leak
Steamsmoke
Driver can show mechanical fault
Damage following crash at location Give 30 mins casual observation to allow for a recovery service vehicle (AARAC etc) to attend When driver in attendance do not issue PCN If no recovery vehicle has arrived after 30 mins issue PCN as per bay typeuse explain how to challenge advising motorist they should provide evidence of breakdown
82 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE CANNOT BE MOVED
Vehicles Involved In Accidents and Abandoned Vehicles All locations
Enforcement by Marshal
Accidents
If vehicle has clearly been involved in a road traffic accident but no emergency services are in attendance and no driver is present then the Abandoned Vehicles Removal Service (AVRS) should be notified If emergency services are already in attendance then no Marshal action is required Abandoned Vehicles
An abandoned vehicle can be defined as
Vehicle with no road tax disc or a road tax disc that has expired by over one month and
Vehicle left on any land in the open air in such circumstances or for such a period that it may be reasonably assumed to be abandoned or if the vehicle had been brought to the piece of land for the purpose of abandonment
Marshal should issue a PCN on the first day a vehicle is seen parked in contravention (as appropriate) and believed to be abandoned The AVRS should be notified On the following day a second PCN should be issued A lsquoSuspected Abandoned Vehiclersquo notice should be placed on the vehicle Full details should be passed to the AVRS as below The AVRS will require the following information
Make and model
Colour
Registration number
Exact location eg outsideopposite number
General condition of vehicle Marshals are also expected to report suspected abandoned vehicles where they are not parked in contravention Vehicles without VRMs should be reported immediately
83 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
WARNING NOTICES AND RELOCATIONS
Warning Notices
Warning Notices will only be issued in specific circumstances for certain contraventions as outlined below When issuing a Warning Notice Marshals must -
Tear off the payment slip at the bottom of the template
Place the Warning Notice in a yellow Warning Notice envelope rather than a blue PCN envelope before fixing to the vehicle
Circumstances When Warning Notices to be Issued
Marshals will mainly be required to issue Warning Notices in the following circumstances for the following contraventions Note for a vehicle to be relocated a Marshal must issue both a Warning Notice and a code 00 PCN otherwise it will not show on the system and relocation details will not transfer to TRACE The code 00 PCN must not be placed on the vehicle
16y ldquoParked in a permit space or zone without clearly displaying a valid permit (obscuredillegible permit)rdquo
In dedicated white badge bays Warning Notice rather than PCN where badge that corresponds to the dedicated bay is obscuredillegible if a HHCT check confirms the badge as valid
16z ldquoParked in a permit space or zone without clearly displaying a valid permit (out of date permit)rdquo
In dedicated white badge bays Warning Notice rather than PCN where expired badge that corresponds to the dedicated bay has expired for up to 1 month Normal PCN thereafter
19y ldquoParked in a residentsrsquo or shared-use parking place or zone either displaying an invalid permit or
voucher or PampD ticket or after the expiry of paid for time (obscuredillegible permit)rdquo Warning Notice rather than PCN for obscuredillegible residents permit or white badge if a HHCT check confirms the permitbadge as valid
19z ldquoParked in a residentsrsquo or shared-use parking place or zone either displaying an invalid permit or
voucher or PampD ticket or after the expiry of paid for time (out of date permit)rdquo Warning Notice rather than PCN for expired annual resident permit where permit expired by 1-14 days or for expired white badge where badge expired up to 1 month Normal PCN thereafter
21r ldquoParked wholly or partly in a suspended bay or space (residentsrsquo bay)rdquo
Warning Notice and relocation rather than PCN for residents permit or white badge for the first 2 days Normal PCN on day 3 Both Warning Notice and code 00 to be issued for relocation
84 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
24rsu ldquoNot parked correctly within the markings of the bay or space (residentsrsquo bayshared-use bayelectronic paymentrdquo)
Warning Notice rather than PCN unless vehicle is preventing another vehicle from using an adjacent space or is causing an obstruction ie is a hazard to or is affecting traffic flow
40y ldquoParked in a designated disabled personrsquos parking place without displaying a valid disabled personrsquos
badge in the prescribed manner (obscuredillegible permit)rdquo
In blue badge bays Warning Notice rather than PCN for obscuredillegible white badge if a HHCT check confirms the badge as valid
40z ldquoParked in a designated disabled personrsquos parking place without displaying a valid disabled personrsquos
badge in the prescribed manner (out of date permit)rdquo In blue badge bays Warning Notice rather than PCN for expired white badge where badge expired up to 1 month Normal PCN thereafter
Marshals should issue one Warning Notice per day where above applies Code 00 relocations may also still be necessary in other circumstances Further ad hoc Warning Notice issue may be required for the introduction of new schemescontrolsenforcement as and when required Enforcement provider to be instructed when this applies Note 24u 40y amp 40z are not genuine codesuffix combinations as per London Councilsrsquo current list but have been
used by WCC for the purpose of Warning Notices only to enable us to convey to the motorist the error they have made These codes must not be used for PCNs
The Warning Notice makes it clear to the recipient that no payment is required but inevitably some motorists will still be confused and may question a Marshal or call the Contact Centre If so the motorist should be assured that no payment or further action on their behalf is required
85 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
WARNING NOTICES AND RELOCATIONS
Relocations
Since 2008 rather than clamping andor removing vehicles parked in contravention we have only relocated contravening vehicles to near-by paid-for bays (contravention dependent) Below outlines the protocols for relocating contravening vehicles following the issue of a PCN These protocols do not apply to situations where we are required to relocate vehicles that are not committing parking contraventions such as on the demands of the Police for the reasons of security Relocation Policy
Relocation should only generally occur in conjunction with the following contravention codes 16 21 23 40 41 42 45 47 48 amp 99
A common sense approach should be taken and all relocation activity should be proportionate (eg relocation may not be appropriate from an otherwise empty rank of bays)
Disabled badge holders should only be relocated if absolutely necessary
Aligned to the above relocation should only be considered in the following circumstances ndash o Where a vehicle is denying a specialist permit holder a space in a specialist bay (PCN codes 16 23 or
40) o Where a vehicle is denying a vehicle a space in a non-permit designated bay (PCN codes 23 41 42
45 or 47) o Where a vehicle is parked on zig-zags (codes 48 or 99) o Where a vehicle is parked in a suspended bay when the suspension is active (code 21) o Where an external request to relocate has been received from the Police from a Utility company
attending emergency works or from WCC Special Events
The table below shows the contraventions where we would consider relocation to be appropriate and the time constraints (if any) that the TMA 2004 places upon vehicle removal
PCN
CODE BASIC SUMMARY OF CONTRAVENTION
TIME CONSTRAINT
16 In permit space with no permit After 30 mins
21 Suspension Instant
23 Vehicle not designated for that parking place After 30 mins
40 Disabled bay Instant
41 Diplomats bay Instant
42 Police bay Instant
45 Taxi rank Instant
47 Bus stop Instant
48 Restricted area outside school Instant
99 Pedestrian crossingzig-zags Instant
any External requests to remove (eg Police special events emergency utility works etc)
Instant
Relocations should only take place when requests are made via the control room The control room must complete a full record of all relocation requests Once the request has come through from the control room the Marshal can then authorise for relocation and the crew proceed to relocate When relocating vehicles will be relocated to a paid-for bay as near to the original location as possible Only residentsrsquo permit holders should be moved to other residentsrsquo bays Other vehicles should only be relocated to residentsrsquo bays or onto yellow lines as an absolute last resort
86 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
A vehicle that has been relocated should not be issued with a further PCN at its new location for the rest of that day If the vehicle remains parked in contravention at its new location when controls recommence the following day a new PCN may then be issued Driver returns
If the driver or the person appearing to be in charge of the vehicle returns before the vehicle has all its wheels on the truck the vehicle should be released but any PCN remains payable Even if the vehicle is on the truck we should still look to release wherever practicable Unmoved vehicles post-relocation
Vehicles are to be left in situ at the new location unless it is necessary to relocate them again due to a suspension or Police request If the vehicle has not moved from the position it has been relocated to a PCN can be issued from the beginning of controlled hours the next day If the vehicle remains parked after this the AVRS procedure should be followed (see page 82)
The above protocols do not affect abandoned vehicles which can still be removed once the required notifications have been given and statutory time limits have been followed Non-contravention relocations
We will continue to receive external requests to removerelocate in certain circumstances such as from the Police for security reasons emergency utility company works WCC Special Events etc The process for necessary relocations where a contravention is not occurring remains the same but in these instances a dummy code 00 PCN will need to be created Relocation may be required without PCN issue when a code 21r Warning Notice is issued (see page 83)Note for a vehicle to be relocated in these circumstances a Marshal must issue both a Warning Notice and a code 00 PCN otherwise it will not show on the system and relocation details will not transfer to TRACE The code 00 PCN must not
be placed on the vehicle
SECTION 3 ndash MOVING TRAFFIC
87 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Camera Enforcement of Moving Traffic Contraventions
The KMECOP for enforcing parking contraventions by CCTV is outlined throughout Section 2 of this document
Directional signs on the carriageway only apply once the sign has been passed The direction is only active in the area behind the sign These are all lsquopositiversquo instruction signs Enforce showing the sign in the footage and the vehicle passing it However it is not necessary for the footage to show the front of the sign
SECTION 3 ndash MOVING TRAFFIC
88 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Box Junctions PCN Code 31 ldquoEntering and stopping in a box junction when prohibitedrdquo
Enforcement by CCTV
Instant code 31 PCN
Evidence must show vehicle approaching entering stopping and leaving the box junction The intention is to penalise motorists for entering the box junction when the exit is not clear and having to stop in the junction as a consequence of this action Preferably the footage should show the vehicle entering the junction or at least show the vehicle moving before stopping behind another stopped vehicle at the blocked exit Footage merely showing a vehicle stopped in a box junction is not considered evidence that the contravention has taken place Exemptions
1 Vehicle may be delayed by oncoming traffic waiting to turn right in which case do not issue
2 Vehicle forced to stop in the junction due to the braking of traffic ahead although the exit was clear at the
time the vehicle entered the box junction
3 Vehicles being used for Fire Brigade Ambulance or Police purposes
SECTION 3 ndash MOVING TRAFFIC
89 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Directional Instructions PCN Code 32 ldquoFailing to drive in the direction shown by the arrow on a blue signrdquo
Enforcement by CCTV
Instant code 32 PCN The appropriate PCN code suffix must be used when issuing a code 32 PCN
Turn left or right signs
Usually found on traffic islands and junctions these are intended to instruct traffic to proceed in the direction indicated by the arrow to prevent entering the path of oncoming traffic These signs are listed under the TSRGD 2002 as diagram 609 Proceed in the direction indicated by the arrow signs
These signs listed under the TSRGD 2002 as diagram 606 Vehicular traffic must proceed in the direction indicated by the arrow only apply to the junctions where they are sited The signs only instruct vehicles not to turn at that junction and to proceed in the direction indicated and do not apply anywhere in the street other than the junction Vehicles may be ticketed for turning at the junction where prohibited but not for performing U-turns within Piccadilly One-way traffic signs
This is the rectangular sign (TSRGD 2002 diagram 652) Contraventions include driving and reversing against the direction indicated
Evidence must show vehicle approaching and passing sign and driving in the wrong direction Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
SECTION 3 ndash MOVING TRAFFIC
90 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Route Restricting Certain Vehicles PCN Code 33 ldquoUsing a route restricted to certain vehiclesrdquo
Enforcement by CCTV
Instant code 33 PCN The appropriate PCN code suffix must be used when issuing a code 33 PCN
Evidence must show vehicle approaching and passing sign without complying with instruction Exemptions
1 Vehicles indicated on sign
2 Vehicle involved in moving an obstruction
3 Vehicle parked on the instruction of a uniformed Police officer
4 Vehicles used in connection with building operations or highway maintenance for work on the restricted route where the presence of the vehicle on the restricted route is essential This includes building
demolition and excavation street maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
5 Local Authority refuse collection vehicles when collecting refuse
6 Roadsweepers when sweeping roads
7 Royal Mail vehicles when delivering or collecting mail
8 Vehicle being used for Fire Brigade Ambulance or Police purposes
9 WCC formal instruction to disregard Oxford Street
Buses taxis and cycles restriction applies from Orchard Street (West) through to Rathbone Place (East) Monday to Saturday 0700ndash1900 Footage must show vehicles at the time they drive past the restriction sign and enter the restricted area PCNs may not be issued unless the vehicle is seen passing the sign
SECTION 3 ndash MOVING TRAFFIC
91 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Prohibited Turns PCN Code 50 ldquoPerforming a prohibited turnrdquo
Enforcement by CCTV
Instant code 50 PCN The appropriate PCN code suffix must be used when issuing a code 50 PCN
Evidence must show vehicle approaching and passing sign and making prohibited turn Note that a 3-point turn can still be defined as a lsquou-turnrsquo Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
SECTION 3 ndash MOVING TRAFFIC
92 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
No Entry PCN Code 51 ldquoFailing to comply with a no entry signrdquo
Enforcement by CCTV
Instant code 51 PCN
Evidence must show vehicle approaching and passing sign without complying with instruction Contravention includes reversing past the sign Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
SECTION 3 ndash MOVING TRAFFIC
93 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Prohibition on Certain Vehicle Types
PCN Code 52 ldquoFailing to comply with a prohibition on certain types of vehiclerdquo
Enforcement by CCTV
Instant code 52 PCN The appropriate PCN code suffix must be used when issuing a code 52 PCN
Evidence must show vehicle approaching and passing sign without complying with instruction Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes 2 WCC formal instruction to disregard
SECTION 3 ndash MOVING TRAFFIC
94 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
75 Tonnes Goods Vehicle Weight Restriction
PCN Code 52g ldquoFailing to comply with a prohibition on certain types of vehicle (goods vehicles exceeding max gross weight indicated)rdquo
Enforcement by CCTV
Instant code 52g PCN The appropriate code 52g PCN codesuffix must be used when issuing a weight restriction
PCN The restriction is for a goods vehicle the maximum gross weight of which exceeds 75 tonnes to proceed past the sign Evidence must show vehicle approaching and passing sign without complying with instruction Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 Vehicles being used for the purposes of exercising any statutory power or duty or performing any statutory
duty therein
3 Vehicle being used for the purposes of gaining access to or leaving any land or premises fronting upon or accessible only from that street
4 Vehicle being used for the removal of any obstruction to traffic in that street the maintenance improvement reconstruction cleaning or lighting of that street the laying erection alteration or repair in or adjacent to that street of any sewer or of any main pipe or apparatus for the supply of gas water or electricity or of any telecommunication system or the placing maintenance or removal of any traffic sign in that street if the vehicle cannot conveniently and lawfully be used for that purpose in any other street
5 WCC formal instruction to disregard
SECTION 3 ndash MOVING TRAFFIC
95 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Pedestrian Zones
PCN Code 53 ldquoFailing to comply with a restriction on vehicles entering a pedestrian zonerdquo
Enforcement by CCTV
Instant code 53 PCN
Evidence must show vehicle approaching and passing sign without complying with instruction Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes 2 WCC formal instruction to disregard
SECTION 4 ndash CHANGES TO PREVIOUS VERSION V18
96 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
WHOLE DOCUMENT
Title of document amended to lsquoKerbside Management amp Enforcement Code of Practice (and abbreviated to KMECOP)
References to Pay by Phone system amended to Pay-to-Park (and abbreviated to P2P)
References to CEOs replaced by Marshals
SECTION 1 - INTRODUCTION
Deletion of reference to Marshal COP as this has now been incorporated into the Operational Manual in para 36
Clarification of the role of the Marshal in para 61
SECTION 2 ndash PARKING
Parking Bays
Paid-For Motorcycle Bays
Addition of exemption 15 re Camden amp RBKC resident permit holders
Warning Notices and Relocations
Relocations
Enhancement of Relocation Policy section
12 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles Liveried or unliveried commercial vehicles (ie vans HGVs lorries etc) Royal Mail vehicles liveried solo
motorcycles
Waiting Restrictions Apply Loading Restrictions Do Not Apply
PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
Instant code 01 PCN only if evidence of concession being abused ie driver in cafeacute etc Full notes to be made by
Marshal Do not issue PCN by CCTV unless it is clear that any concession is being abused Exemptions
1 Any vehicle - do not issue for the first and last 3 mins of controlled hours on SYLs 2 Notification has been received from Parking Services that special permission has been given to loadunload
post-1100 as operation cannot be completed within 20 min allowance
3 Vehicle is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use CCTV Operators check Permits system by searching the VRM to
confirm if the vehicle holds a valid PIB
4 Vehicle is identified as having a valid WCC-issued SYLDYL dispensation
5 Cleansing and refuse vehicles collecting rubbish from the side of the road (Note this applies to both WCC
and commercial refuse company vehicles)
6 Domestic and office removal vehicles for as long as necessary whilst actively loading unloading
7 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
8 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other
practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off-street area
13 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
9 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
10 Vehicle is in the Whitehall Security Zone
11 WCC formal instruction to disregard
12 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 0830ndash1100 - Give 20 mins casual observation then additional 5 mins constant observation If
loadingunloading is observed repeat process up to 1100 If no evidence of loadingunloading after 25 mins a PCN may be issued HGVs only give 40 mins casual observation then additional 5 mins constant observation If loading
unloading is observed repeat process up to 1100 If no evidence of loadingunloading after 45 mins a PCN may be issued 1100-1830
Casual observation for 20 mins and if vehicle is still in situ a PCN may be issued Multi-drops that may take longer than 20 mins are permitted as long as the vehicle is moved in the process A fresh 20 minute casual observation should be given if vehicle moved The back of vehicle should be checked to see if driver in attendance and for evidence of loadingunloading activity and a photograph of the back of the vehicle (or side of the vehicle where loadingunloading takes place) taken at time of issue Full notes to be made by Marshal HGVs only give 40 mins casual observation A PCN may be issued if vehicle still in situ after this period
1830ndash0830 on DYLs - As per 0830ndash1100 above
Note the TMO allows continuous loading activity for as long as necessary before 1100 but 20 mins max from 1100 to 1830 There is no restriction on the nature of goods for commercial loading activity HGVs are vehicles over 35 tonnes in weight The additional observation should only be given to those vehicles displaying the HGV operator disc They may also have chevrons at the rear although if present these only indicate vehicles that are over 75 tonnes
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation 3 BT vehicles loadingunloading Give 20 mins casual observation except outside exchange where 5 mins
constant observation should be given
4 Evidence of delivering mail or postal packets by couriers in which case 20 mins should be allowed before issuing a PCN Apply observations as per observation 1 above
5 Give 2 mins observation to licensed Hackney Carriages to ascertain whether loadingunloading andor picking upsetting down
6 Hospital Car Service vehicle displaying hospital car service identifier parked in close proximity to
hospitalclinic give 20 mins casual observation to allow for picking upsetting down passenger(s) andor patient(s) If no activity seen after 20 mins issue instant PCN Record hospitalclinic name
7 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual
observation As long as necessary should be given up to 1100 with 40 mins max thereafter CCTV camera operators should not issue PCNs to cash deliverycollection vehicles unless concession clearly being abused
8 Prisoner Transport vehicles in vicinity of Police station or Magistrates court ndash give 20 mins casual observation
14 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles Liveried or unliveried commercial vehicles (ie vans HGVs lorries etc) Royal Mail vehicles liveried solo
motorcycles
LoadingUnloading Outside of CPZ hours - Night-Time Enforcement Waiting Restrictions May Apply Loading Restrictions Do Not Apply PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
Do not issue PCN by CCTV unless it is clear that concessions are being abused SYLs ndash All vehicles
SYL controls not active therefore no enforcement unless timeplate extends hours in which case enforcement is identical to DYLs below for the duration of the extended period Unlimited loadingunloading activity is permitted However no PCNs to be issued for the first or last 3 mins of extended period DYLs ndash between 1830-0830
Give 20 mins casual observation then additional 5 mins constant observation If loadingunloading observed repeat process If no evidence of loadingunloading after 25 mins a PCN may be issued Multi-drops that may take longer than 20 mins are permitted as long as the vehicle is moved in the process A fresh 20 minute casual observation should be given if vehicle moved Unlimited loadingunloading activity is permitted The back of vehicle should be checked to see if driver in attendance and for evidence of loading activity Full notes to be made by Marshal HGVs only give 40 mins casual observation then additional 5 mins constant observation If no evidence of
loadingunloading after 45 mins a PCN may be issued There is no restriction on the nature of goods for commercial loading activity Exemptions and observations as per pages 12-13
15 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles Liveried or unliveried commercial vehicles (ie vans HGVs lorries etc) Royal Mail vehicles liveried solo
motorcycles
Double Parking Waiting Restrictions May Apply Loading Restrictions Do Not Apply PCN Code 26 ldquoParked in a special enforcement area more than 50cm from the edge of the carriageway and not within a designated parking placerdquo
Enforcement by Marshal and CCTV
Do not issue PCN by CCTV unless it is clear that any concession is being abused Note for double parking to be occurring the vehicle must be parked more than 50cm away from bothall kerbsedges
of the carriageway Do not issue code 26 PCNs in narrow streets but revert to waiting and loading restrictions as per pages 12-13 Exemptions
1 Cleansing and refuse vehicles collecting rubbish from the side of the road (Note this applies to both WCC and commercial refuse company vehicles)
2 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
3 WCC formal instruction to disregard
4 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
Observations
1 0830-1100 - give 20 mins casual observation If loading still taking place after 20 mins give further 20 mins
casual observation If no loading observed after first 20 mins give 5 mins constant observation before issuing PCN if no further loading observed HGVs only give 40 mins casual observation then additional 5 mins constant observation If no evidence of
loadingunloading after 45 mins a PCN may be issued
1100-1830 - same applies but if vehicle still in situ after first 20 mins issue PCN
16 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
HGVs only give 40 mins casual observation A PCN may be issued if vehicle still in situ after this period
2 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual
observation if no appropriate kerbside space available
17 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles HGVs over 25 tonnes or 5 tonnes laden weight buses of more than 8 seats excluding the driver
Overnight Waiting Ban Hours Midnight-0800 and 1830-Midnight Everyday
PCN Code 55 ldquoA commercial vehicle parked in a restricted street in contravention of the Overnight Waiting Banrdquo PCN code applies to any designation
Enforcement by Marshal and CCTV
Do not issue PCN by CCTV unless it is clear that any concession is being abused Check back of vehicle to see if vehicle attended before commencing enforcement Full notes to be made by Marshal There must be a repeater plate at both ends of the street and on turnarounds at junctions that turn into the street This is so the vehicle would have driven past the signed restriction
Exemptions
1 WCC formal instruction to disregard
2 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance Observations
1 Coachesbuses are allowed to remain parked until midnight in designated coach bays PCNs can be issued after this time once 10 mins casual observation has been given Coach defined as a vehicle containing more than 8 seats exclusive of the driver (ie 9 plus the driver) so if in doubt as to whether coach or mini-bus Marshal should count the number of passenger seats Coaches are now classed as lsquobusesrsquo
2 40 mins casual observation period should be given to HGVs followed by an additional 5 mins constant
observation to establish if the vehicle is in the process of loadingunloading If no evidence of loading activity then observed issue instant PCN If loading observed repeat the process This does not apply to coachesbuses
18 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES Commercial Vehicles Coaches Buses
Waiting Restrictions Apply Loading Restrictions Do Not Apply PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
Do not issue PCN by CCTV unless it is clear that any concession is being abused
Coach defined as a vehicle containing more than 8 seats exclusive of the driver (ie 9 plus the driver) Coaches are now classed as lsquobusesrsquo
Exemptions
1 WCC formal instruction to disregard
2 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance Observations
1 10 mins casual observation If evidence of picking upsetting down passengers and their luggage is then observed give as long as is necessary to complete the process If no activity is seen after 10 mins observation then issue instant PCN
19 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES
Pedestrian Zones PCN Code 01 ldquoParked in a restricted street during prescribed hoursldquo PCN Code 02 ldquoldquoParked or loadingunloading in a restricted street where waiting and loadingunloading restrictions are in forcerdquo
Enforcement by Marshal and CCTV
The pedestrian zone signage will show the times when vehicular access to the zone is permitted During these times either normal SYL or loading ban restrictions apply (the latter where lsquono loadingrsquo signs are present) even though the zone will have no yellow line markings or kerb marks Unless exemption below applies any contravention within the zone should be issued with a code 01 or code 02 PCN (as appropriate) and not a code 62
Outside of the hours access is permitted an instant code 01 or code 02 PCN should be issued as appropriate unless
exemption below applies For commercial vehicles during hours access is permitted instant PCN only if evidence of concession being abused Do not issue PCN by CCTV to commercial vehicles unless it is clear that any concession is being abused Exemptions
1 Notification has been received from Parking Services that special permission has been given to loadunload for as long as necessary at a particular location or outside of zone access times
2 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company and is parked in compliance with the boardrsquos conditions of use CCTV Operators check
Permits system by searching the VRM to confirm if the vehicle holds a valid PIB
3 Vehicle is identified as having a valid WCC-issued SYL dispensation specifically given for a loading ban location
4 Cleansing and refuse vehicles collecting rubbish (Note this applies to WCC and commercial refuse company vehicles)
5 Domestic and office removal vehicles for as long as necessary whilst actively loadingunloading Special permission required from Parking Services if a loading ban is in place
6 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
20 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
7 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
8 Vehicle being used for Fire Brigade Ambulance or Police purposes
9 London Fire Brigade Vehicle displaying Identifier Board
10 WCC formal instruction to disregard
11 During times when access is permitted gate or barrier to premises which the vehicle needs access to is
being opened or closed and there is no other practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off-street area
12 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 During times when access is permitted and no loading ban is in place - There is evidence of private
vehicles loadingunloading bulky or heavy items Take logging then give a minimum of 20 mins casual
observation If loading still taking place after 20 mins give further 20 mins casual observation up until end of permitted access time If no loading observed after 20 mins give 5 mins constant observation before issuing PCN if loading not observed during this period If loading is seen repeat procedure As long as necessary should be given during permitted times
2 During times when access is permitted and no loading ban is in place give 20 mins casual observation to commercial vehicles then additional 5 mins constant observation If loadingunloading is observed repeat
process up until end of permitted access time If no evidence of loadingunloading after 25 mins a PCN may be issued As long as is necessary should be given during permitted times There is no restriction on the nature of goods for commercial loading activity HGVs only give 40 mins casual observation then additional 5 mins constant observation If loading
unloading is observed repeat process up until end of permitted access time If no evidence of loadingunloading after 45 mins a PCN may be issued
HGVs are vehicles over 35 tonnes in weight The additional observation should only be given to those vehicles displaying the HGV operator disc They may also have chevrons at the rear although if present these only indicate vehicles that are over 75 tonnes
3 During times when access is permitted - Evidence of picking upsetting down passengers and their luggage observed Sufficient time must be allowed for this activity (for as long as necessary) Driver should be with vehicle
4 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
5 During times when access is permitted and no loading ban is in place - Evidence of delivering mail or postal packets by couriers in which case 20 mins should be allowed before issuing a PCN Apply observations as per observation 2 for commercial vehicles above
6 BT vehicles loadingunloading Give 20 mins casual observation except outside exchange where 5 mins constant observation should be given
7 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
8 During times when access is permitted - Give 5 mins constant observation to vehicles displaying a valid
disabled badge to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
9 During times when access is permitted and no loading ban is in place - Vehicles displaying a valid residentsrsquo permit for the same zone (or interim permit or URN) to be given 5 mins constant observation before issue of PCN If no loadingunloading activity observed after this time PCN should be issued If concession blatantly being abused PCN can be issued without 5 mins observation but full notes must be made
21 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
10 Give 2 mins observation to licensed Hackney Carriages to ascertain whether loadingunloading andor picking upsetting down
11 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual
observation
22 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED STREETS AND YELLOW LINES
Waiting and Loading Restrictions Apply
PCN Code 02 ldquoParked or loadingunloading in a restricted street where waiting and loadingunloading restrictions are in forcerdquo
Enforcement by Marshal and CCTV
Instant PCN unless exemptions below apply Note at designated locations lsquoat any timersquo loading restriction signs are not required Exemptions
1 Notification has been received from Parking Services that special permission has been given to loadunload at a particular location
2 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by
a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use CCTV Operators check Permits system by searching the VRM to confirm if
the vehicle holds a valid PIB
3 Vehicle is identified as having a valid WCC-issued SYLDYL dispensation specifically given for a loading ban location
4 Cleansing and refuse vehicles collecting rubbish from the side of the road (Note this applies to WCC and
commercial refuse company vehicles)
5 Vehicle is in the Whitehall Security Zone 6 Vehicles used for Fire Brigade Ambulance or Police purposes
7 Domestic and office removal vehicles with special permission from Parking Services whilst actively loading
unloading for as long as necessary
8 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
9 Gate or barrier to premises which the vehicle needs access to is being opened or closed and there is no
other practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off-street area
10 Visible signs of unavoidable breakdown or recovery service vehicle in attendance
23 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
11 WCC formal instruction to disregard
12 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Evidence of picking upsetting down passengers and their luggage observed Sufficient time must be
allowed for this activity (for as long as necessary) Driver should be with vehicle
2 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
3 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual observation PCNs should not be issued by CCTV to cash deliverycollection vehicles unless concession clearly being abused
4 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation 5 Give 5 mins constant observation to vehicles displaying a valid disabled badge to ascertain whether picking
upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
6 Clinical or Hazardous Waste collection vehicles actively involved in the collection of clinical or hazardous
waste to be given 20 mins casual observation
7 Give 2 mins observation to licensed Hackney Carriages to ascertain whether loadingunloading andor picking upsetting down
24 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Residentsrsquo Bays PCN Code 12 ldquoParked in a residentsrsquo or shared-use parking place or zone without either clearly displaying a valid permit or voucher or pay and display ticket issued for that place or without payment of the parking chargerdquo PCN Code 19 ldquoParked in a residentsrsquo or shared-use parking place or zone either displaying an invalid permit or voucher or pay and display ticket or after the expiry of paid for timerdquo
Enforcement by Marshal
Instant code 12 PCN if vehicle displaying no visible residentsrsquo permit (code 12r) or if vehicle relying on a PampD ticket (code 12t) or other payment (code 12r) unless exemption below applies
Instant code 19 PCN If vehicle displaying an invalid residentsrsquo permit wrong zone (code 19w) incorrect VRM (code 19x) or expired permit (code 19z) unless exemption below applies
When instructed to take enforcement action as a result of a residentsrsquo permit being altered the vehicle can be issued with an instant code 12r PCN Details of this action must be confirmed with WCCrsquos permit investigation contractor at
the earliest opportunity
Exemptions
1 Vehicle is displaying any of the following valid permits ndash
Residentsrsquo permit for the appropriate zone (note a motorcycle residentsrsquo permit will be a lsquovirtualrsquoelectronic permit)
Permit URN
lsquoInterimrsquo residentsrsquo permit
WCC white disabled badge (note in a Car Club vehicle the VRM on the badge will not match that of the vehicle)
Official All Zones permit
Business or Teachersrsquo permit in sub-zone C2
Residentsrsquo visitorsrsquo (Brent) or business permit or white disabled badge equivalent (RBKC Purple Camden Green or substitute badge City of London Red) for a neighbouring borough on a reciprocal street where agreement applies and as denoted on the sign This does not apply in Queenrsquos Gate
2 All vehicles ndash do not issue for the first and last 3 mins of controls This does not apply to residentsrsquo bays that
are enforced at all times For non-24 hour controls this means -
0830 ndash 1830 controls
0830 0831 0832 ndash do not issue 0833 ndash 1826 ndash valid PCN 1827 1828 1829 ndash do not issue 1830 onwards ndash controls have ended 0830 ndash 2030 controls
0830 0831 0832 ndash do not issue
25 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
0833 ndash 2026 ndash valid PCN 2027 2028 2029 ndash do not issue 2030 onwards ndash controls have ended 0830 ndash 2200 controls
0830 0831 0832 ndash do not issue 0833 ndash 2156 ndash valid PCN 2157 2158 2159 ndash do not issue 2200 onwards ndash controls have ended
3 If vehicle is displaying an expired annual residentsrsquo permit for zone take following action
Permit expired by 1-14 days ndash Warning Notice
Permit expired by 15 days-1 month ndash Instant code 19z PCN
Permit expired by 1 month plus - Instant code 12r PCN
4 The residentsrsquo permit or White Disabled Badge is obscured in which case a Warning Notice only should be
issued if a HHCT check confirms the permitbadge as valid
5 If vehicle is displaying expired white badge take following action
Badge expired by 1 day-1 month ndash Warning Notice
Badge expired by 1 month plus ndash Instant code 12r PCN
6 Notification has been received from the Parking Services that special permission has been given to
loadunload at particular location
7 Vehicle displaying valid Trades Permit Note a Trades permit issued by a neighbouring borough is acceptable on a reciprocal street
8 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by
a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
9 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and
commercial refuse company vehicles
10 Domestic and office removal vehicles for as long as necessary whilst actively loadingunloading
11 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
12 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other
practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off street area
13 Vehicles used for Fire Brigade Ambulance or Police purposes
14 H zone residentsrsquo permit allows permit concessions in zones A and D
15 If vehicle is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings)
issue Warning Notice unless vehicle is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24 PCN
16 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
17 WCC formal instruction to disregard
18 WCC CCTV car being used in pursuance of statutory powers or duties
26 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
Observations
1 If evidence of picking upsetting down passengers and their luggage is observed a maximum of 2 mins is
allowed Driver should be with vehicle
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
3 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing PCN
4 Commercial vehicles (including long wheel-based vehicles) ndash give 20 mins casual observation If vehicle
still in situ issue instant PCN
Private vehicles ndash if evidence of loadingunloading observed give 20 mins casual observation as above
For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place If no evidence of loading activity seen instant PCN
Note maximum time for loading in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private If max time exceeded issue code 12r PCN
5 If vehicle is displaying valid HEB badge then 60 minute casual observation should be given before PCN
issued
6 Give 5 mins constant observation to vehicles displaying a valid blue disabled badge (any issuing authority) to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
7 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual observation As long as necessary should be given up to 1100 with 40 mins max thereafter
27 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Shared-Use Bays - Residentsrsquo Permits Pay and Display and Pay-to-Park PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 12 ldquoParked in a residentsrsquo or shared-use parking place or zone without either clearly displaying a valid permit or voucher or pay and display ticket issued for that place or without payment of the parking chargerdquo PCN Code 19 ldquoParked in a residentsrsquo or shared-use parking place or zone either displaying an invalid permit or voucher or pay and display ticket or after the expiry of paid for timerdquo
Enforcement by Marshal
Shared-use bays enable residentsrsquo permit holders and visitors to use the same parking bay Residentsrsquo permit holders displaying a valid permit for that zone can park in these bays at any time whereas visitors must pay to park during the hours controls apply Some shared-use bays are only available to visitors at certain times during the day as indicated by the signage (eg 10am-4pm) Marshals will need to check for various payment methods at shared-use bays ndash residentsrsquo permits Pay-to-Park PampD and Parking Card payments are all valid If no residentsrsquo permit is on display prior to issue give 5 mins constant observation and confirm on the Pay-to-Park system that no further payment by phone has been made This 5 mins observation period is to enable the motorist to make payment upon parking Record location number where vehicle is parked in Notes field on HHCT When confirming whether a vehicle has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked Where drivers have paid to park it is acceptable for them to move to another shared-use or paid-for parking bay within the same zone using the same payment until it expires but not to another zone even if the tariff is identical
28 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PCN Scenarios ndash
PampD Ticket Pay-to-Park Parking Card Residentsrsquo Permit = PCN Code
Pa
ym
en
t
none none none none 12s
at least 3 mins expiry
none none none 19s
none at least 3
mins expiry none none 19s
none none at least 3
mins expiry none 19s
none none Card incorrectly
scratched none 19s
none none none expired 19z
none none none wrong VRM 19x
none none none wrong zone 19w
Issue code 12s PCN after 5 mins constant observation if vehicle displaying no visible method of payment (no permit
no Parking Card no payment by phone or no PampD ticket or a PampD ticket from a different Borough) unless an exemption applies Issue instant code 19s PCN in the following circumstances unless an exemption applies ndash
1 Vehicle parked with a payment which has expired by at least 3 mins 2 Vehicle displaying a wrongly dated PampD ticket 3 Vehicle displaying PampD ticket or Parking Card face down obscured blank or incomplete Do not issue if
PampD ticket or Parking Card is upside down but details can be read - check ticketCard for validity 4 Vehicle displaying an incorrectly scratched Parking Card 5 Motorist is attempting to rely on a Pay-to-Park or PampD payment made in another zone 6 Vehicle is displaying a receipt of payment rather than a PampD ticket 1-6 above assumes no other valid method of payment has been used
Instant code 19 PCN If vehicle displaying an invalid residentsrsquo permit wrong zone (code 19w) incorrect VRM (code 19x) or expired permit (code 19z) unless exemption below applies
If note left by motorist indicating PampD not working or their creditdebit card not registering Marshal should report possible fault check for payment by other method and if none issue instant code 12s PCN Full notes to be recorded
When instructed to take enforcement action as a result of a residentsrsquo permit being altered the vehicle can be issued with an instant code 12s PCN Details of this action must be confirmed with WCCrsquos permit investigation contractor at
the earliest opportunity Exemptions
1 All vehicles ndash do not issue for the first and last 3 mins of controlled hours This means -
0830 ndash 1830 controls
0830 0831 0832 ndash do not issue 0833 ndash 1826 ndash valid PCN 1827 1828 1829 ndash do not issue 1830 onwards ndash controls have ended 0830 ndash 1330 Saturday controls (where applicable)
0830 0831 0832 ndash do not issue 0833 ndash 1326 ndash valid PCN 1327 1328 1329 ndash do not issue 1330 onwards ndash controls have ended
29 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
2 Vehicle is displaying any of the following valid items ndash
PampD ticket
Parking Card
Residentsrsquo permit for the appropriate zone (inc lsquovirtualrsquoelectronic motorcycle residentrsquo permit)
Permit URN
lsquoInterimrsquo residentsrsquo permit
WCC white disabled badge (note in a Car Club vehicle the VRM on the badge will not match that of the vehicle)
Official All Zones permit
Business or Teachersrsquo permit in sub-zone C2
Residentsrsquo visitorsrsquo (Brent) or business permit or white disabled badge equivalent (RBKC purple Camden green City of London red) for a neighbouring borough on a reciprocal street where agreement applies and as denoted on the sign This does not apply in Queenrsquos Gate
3 Motorist has made a valid payment by phone 4 If vehicle is displaying an expired annual residentsrsquo permit for zone take following action -
Permit expired by 1-14 days ndash Warning Notice
Permit expired by 15 days-1 month ndash Instant code 19s PCN
Permit expired by 1 month plus - Instant code 12s PCN
This assumes no valid PampD ticket Parking Card or white disabled badge is on display or no payment by phone has been made
5 The residentsrsquo parking permit or white disabled badge is obscured in which case a Warning Notice only
should be issued if a HHCT check confirms the permitbadge as valid
6 If vehicle is displaying expired white badge take following action
Badge expired by 1 day-1 month ndash Warning Notice
Badge expired by 1 month plus ndash Instant code 12s PCN
7 A PampD ticket purchased from the same zone is acceptable In Lincolnrsquos Inn Fields only this includes tickets purchased from Camden In Queens Gate and Exhibition Road this includes tickets purchased from RBKC
8 If PampD machine shows Marshalrsquos ldquoOut of Orderrdquo notice vehicle exempt for max stay calculated from the time
the machine is returned to service Vehicle must be moved unless other valid method of payment used or can rely on an exemption Code 08 (ldquoParked at an out of order meter during controlled hoursrdquo) is not to be used on shared-use bays Unless the above applies motorists should either use an alternative payment method or move the vehicle This is explained at the bay
9 Notification has been received from Parking Services that special permission has been given to loadunload
at particular location
10 Vehicle displaying valid Trades Permit Note a Trades permit issued by a neighbouring borough is acceptable on a reciprocal street
11 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by
a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
12 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and
commercial refuse company vehicles
13 Domestic and office removal vehicles for as long as necessary whilst actively loadingunloading
14 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
30 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
15 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other
practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off street area
16 Vehicle being used for Fire Brigade Ambulance or Police purposes
17 If vehicle overhanging bay markings (2 wheels or more are outside of the bay and not touching the bay
markings) issue Warning Notice unless vehicle is causing an obstruction to other road users ie is a hazard is affecting traffic flow or is preventing the use of adjacent space(s) in which case issue instant code 24 PCN
18 H zone residentsrsquo permit allows permit concessions in zones A and D
19 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
20 WCC formal instruction to disregard
21 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 If evidence of picking upsetting down passengers and their luggage is observed a maximum of 2 mins is
allowed Driver should be with vehicle
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
3 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing PCN
4 Commercial vehicles (including long wheel-based vehicles) ndash give 20 mins casual observation If vehicle
still in situ issue instant PCN For all commercial vehicles except long wheel-based vehicles the 20 mins exemption can be used before or after payment has been made to extend the loadingunloading period If PCN is issued for vehicle exceeding the 20 mins period this must be evidenced through Marshal observations and notes
Private vehicles ndash if evidence of loadingunloading observed give 20 mins casual observation as above If
no evidence of loading activity seen instant PCN Note maximum time in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private If max time exceeded issue code 12s PCN
5 Vehicle is displaying valid blue badge and payment to park has expired by less than 63 mins
6 Vehicle is a WCC Car Club vehicle and payment to park has expired by less than 63 mins This applies if
either Zipcar Reader Zipcar badge or WCC Car Club badge are on display
7 If vehicle is displaying valid HEB badge then 60 minute casual observation should be given before PCN issued
8 Give 5 mins constant observation to vehicles displaying a valid blue disabled badge (any issuing authority) to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
9 Electric vehicles and plug-in hybrids can park free of charge up to the max stay allowed 2 loggings required
Marshals should ascertain vehicle status via tax disc and vehicle make and model type
10 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual observation
31 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Paid-For Parking Bays (Pay and Display and Pay-to-Park Bays and Pay-to-Park Only Bays) PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 30 ldquoParked for longer than permittedrdquo
Enforcement by Marshal
Marshals will need to check for various payment methods at these bays ndash Pay-to-Park PampD and Parking Card payments are all valid Marshals should allow any valid method of payment (Pay-to-Park PampD ticket or Parking Card) in a paid-for parking bay regardless of specific bay designation Prior to issue give 5 mins constant observation and confirm on the Pay-to-Park system that no payment by phone has been made This 5 mins observation period is to enable the motorist to make payment upon parking Record location number where vehicle is parked in Notes field on HHCT A PCN may be issued once payment has expired by 3 mins As the motorist can subsequently top up their payment at any time there is no requirement to give a second 5 mins observation Where drivers have paid to park it is acceptable for them to move to another paid-for parking bay within the same zone using the same payment until it expires but not to another zone even if the tariff is identical If the motorist is attempting to rely on a Pay-to-Park or PampD payment made in another zone a code 11 PCN should
be issued PCN Scenarios ndash
PampD Ticket Pay-to-Park Parking Card = PCN Code
Pa
ym
en
t
none none none
11u (in P2P only bay)
11 (in P2PPampD bay)
at least 3 mins expiry
none none 05
none at least 3
mins expiry none 05
none none at least 3
mins expiry 05
none none Card incorrectly
scratched
11u (in P2P only bay)
11 (in P2PPampD bay)
32 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
If note left by motorist indicating PampD not working or card not registering report possible fault check for payment by other method and if none issue instant code 11 or 11u PCN as appropriate Full notes to be recorded
Where a vehicle is displaying a receipt of payment rather than a PampD ticket this is insufficient (PCN code 11 or 11u)
If vehicle is displaying an obscured PampD ticket or Parking Card or if ticketCard is face down issue instant code 11 or 11u PCN if no payment has been made by other method Do not issue if ticketCard is upside down only and
details can be read ndash check ticketCard for validity When confirming whether a vehicle has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked Note shared-use (residentsrsquopaid-for) bays are enforced by codes 12 and 19 (see pages 27-30) Exemptions
1 All vehicles ndash do not issue a PCN during the first and last 3 mins of controlled hours This means ndash
0830 ndash 1830 controls
0830 0831 0832 ndash do not issue 0833 ndash 1826 ndash valid PCN 1827 1828 1829 ndash do not issue 1830 onwards ndash controls have ended 0830 ndash 1330 Saturday controls (where applicable)
0830 0831 0832 ndash do not issue 0833 ndash 1326 ndash valid PCN 1327 1328 1329 ndash do not issue 1330 onwards ndash controls have ended
2 Vehicles showing the following valid permits can park free of charge 0830-0930 and 1730-1830 Where
controls on Saturday end at 1330 concession applies 0830-0930 and 1230-1330
Residentsrsquo permit for the zone (including lsquovirtualrsquoelectronic motorcycle residentsrsquo permit)
Official All Zones permit
Permit URN
lsquoInterimrsquo residentsrsquo permit
Business or Teachersrsquo permit in sub-zone C2
Residentsrsquo or business permit for a neighbouring borough on a reciprocal street
Where valid permit displayed PCN should not be issued until 0933 or from 1727 Where controls end at 1330 on a Saturday PCN should not be issued until 0933 or from 1227
0830 ndash 1830 controls
0830 ndash 0930 ndash first hour permit exemption applies 0930 0931 0932 ndash do not issue 0933 ndash 1726 ndash valid PCN 1727 1728 1729 ndash do not issue 1730 ndash 1830 ndash last hour permit exemption applies 1830 onwards ndash controls have ended 0830 ndash 1330 Saturday controls (where applicable)
0830 ndash 0930 ndash first hour permit exemption applies 0930 0931 0932 ndash do not issue 0933 ndash 1226 ndash valid PCN 1227 1228 1229 ndash do not issue 1230-1330 ndash last hour permit exemption applies 1330 onwards ndash controls have ended
3 A PampD ticket purchased from the same zone is acceptable In Lincolnrsquos Inn Fields only this includes tickets purchased from Camden In Queens Gate and Exhibition Road this includes tickets purchased from RBKC
33 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
4 If PampD machine shows Marshalrsquos ldquoOut of Orderrdquo notice vehicle exempt for max stay calculated from the time
the machine is returned to service Vehicle should be moved unless other method of payment used or can rely on an exemption Code 08 (ldquoParked at an out of order meter during controlled hoursrdquo) is not to be used on paid-for parking bays Unless the above applies motorists should either use an alternative payment method or move the vehicle This is explained at the bay
5 Vehicle is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued
by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
6 Vehicle is displaying valid WCC white disabled badge Note in a Car Club vehicle the VRM on the badge
will not match that of the vehicle
7 Vehicle is displaying a valid Trades permit Note a Trades permit issued by a neighbouring borough is acceptable on a reciprocal street
8 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and commercial refuse company vehicles
9 Domestic and office removal vehicles for as long as necessary whilst actively loadingunloading
10 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
11 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other
practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off-street area
12 Vehicles being used for Fire Brigade Ambulance or Police purposes
13 If vehicle is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings) issue Warning Notice unless vehicle is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24 PCN
14 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
15 WCC formal instruction to disregard
16 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Evidence of private vehicle loadingunloading observed in which case 20 mins casual observation must be
given before PCN issued
Give 20 mins casual observation to commercial vehicles even if no loading activity is seen Long wheel-
based vehicles that do not fit into one bay are still permitted to loadunload For all commercial vehicles except long wheel-based vehicles the 20 mins exemption can be used before or after payment has been made to extend the loadingunloading period If PCN is issued for vehicle exceeding the 20 mins period this must be evidenced through Marshal observations and notes
Note maximum time for loading in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private If max time exceeded issue code 11 or 11u PCN (as appropriate)
2 Evidence of picking upsetting down passengers and their luggage observed A maximum of 2 mins is
allowed Driver should be with vehicle
34 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
3 Vehicle is displaying valid blue badge and payment to park has expired by less than 63 mins
4 Vehicle is a WCC Car Club vehicle and payment to park has expired by less than 63 mins This applies if
either Zipcar Reader Zipcar badge or WCC Car Club badge are on display
5 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
6 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
7 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing a PCN
8 Give 5 mins constant observation to vehicles displaying a valid blue disabled badge to ascertain whether
picking upsetting down is occurring Issue instant PCN after this period if none seen and no payment madedisplayed If activity observed allow as long as necessary
9 Electric vehicles and plug-in hybrids can park free of charge up to the max stay allowed Marshals should
ascertain vehicle status via tax disc and vehicle make and model type If also displaying a residentsrsquo permit the max stay is additional to the hour concession at the startend of controlled hours
10 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual observation
35 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Paid-For Motorcycle Bays PCN Code 11g ldquoParked without payment of the parking charge (motorcycle bay)rdquo PCN Code 23g ldquoParked in a parking place or area not designated for that class of vehicle (motorcycle bay)rdquo PCN Code 24 ldquoNot parked correctly within the markings of the bay or spacerdquo
Enforcement by Marshal
Bay Regulations
Zones A B C D H ndash Bays for motorcycles only at all times
Zones E F G ndash Bays for motorcycles only 0700-1900 Mon-Sat Non-motorcycle vehicles can use the bays outside of these hours
Motorcycle defined as a lsquopowered 2 wheelerrsquo or by a tax class of lsquobicyclersquo Motorcycle bay payment does not entitle a motorcycle to use any other bay type (eg normal Pay-to-Park bay PampD bay etc) Motorcycles are permitted to move freely from one motorcycle bay to another in any zone as long as a valid payment to park for that day has been made Marshals can and should remove the covers from vehicles to take enforcement action Full notes to be made and photographs taken Motorcycle Enforcement Unless exemption below applies code 11g PCN to be issued after 5 mins observation if no valid motorcycle payment
is showing on the HHCT When confirming whether a motorcycle has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked Code 24 (no suffix) Warning Notice rather than full PCN unless motorcycle is preventing another vehicle from using
an adjacent space or is causing an obstruction ie is a hazard to other road users or is affecting traffic flow Other Vehicle (non-motorcycle) Enforcement Unless exemption below applies instant code 23g PCN to be issued to any non-motorcycle vehicle parked within the
bay during the hours the bay is controlled for motorcycle use only (at all times in zones A B C D and H and 0700-1900 Mon-Sat in zones E F and G) Vehicle to be authorised for relocation Relocation can occur from 30 minutes after the issue of the PCN Note loadingunloading by non-motorcycle vehicles is not permitted
36 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
Exemptions
1 Motorcycle with valid payment - note all motorcycle permits (daily weekly monthly quarterly yearly) are lsquovirtualrsquo electronic permits Nothing physical will be on display
2 No PCN to be issued to motorcycles for the first or last 3 minutes of controls when payment is required (CPZ
hours)
0830 ndash 1830
0830 0831 0832 ndash do not issue 0833 ndash 1826 ndash valid PCN 1827 1828 1829 ndash do not issue 1830 onwards ndash payment controls have ended 0830 ndash 1330 Saturday (where applicable)
0830 0831 0832 ndash do not issue 0833 ndash 1326 ndash valid PCN 1327 1328 1329 ndash do not issue 1330 onwards ndash payment controls have ended
3 No PCN to be issued to non-motorcycle vehicles parked in E F and G zones for first and last 3 minutes of
controls when bays are controlled for motorcycles only (ie no PCN until 0703 or from 1857) Other zones are for motorcycles only at all times so this exemption will not apply
0700 ndash 1900 controls
0700 0701 0702 ndash do not issue 0703 ndash 1856 ndash valid PCN 1857 1858 1859 ndash do not issue 1700 onwards ndash controls have ended
4 Electric motorcycles that have registered to use the scheme and have been issued with a yearly permit Note this will be indicated on the HHCT nothing physical will be on display Marshals should check that the motorcycle is indeed an electric motorcycle by checking that tax disc quotes a tax class of lsquoElectric Vehiclersquo If the motorcycle cannot be identified as an electric vehicle issue a code 11g PCN after 5 mins observation
and make comprehensive notes
5 Motorcycle displaying valid WCC white disabled badge
6 Motorcycles with a valid residentsrsquo permit are entitled to park in any motorcycle bay city-wide Note residentsrsquo permits for motorcycles are lsquovirtualrsquo electronic permits Nothing physical will be on display
7 Vehicle (any) is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board
issued by a utility company as long as the vehicle is not affecting the flow of traffic and is parked in compliance with the boardrsquos conditions of use
8 Vehicles (any) used in connection with building operations or highway maintenance in or adjacent to street
where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation
street maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
9 Vehicles (any) being used for Police Fire Brigade or Ambulance purposes
10 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and
commercial refuse company vehicles
11 Domestic and office removal vehicles with special permission from Parking Services for as long as necessary whilst actively loadingunloading
12 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
37 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
13 WCC formal instruction to disregard
14 WCC CCTV car being used in pursuance of statutory powers or duties
15 Motorcycles with a valid Camden or RBKC residentsrsquo permit are entitled to park in WCC motorcycle bays in
respective boundary streets where reciprocal agreements apply Observations
1 Evidence of motorcycle loadingunloading observed in which case 20 minutes casual observation should be
given before PCN issue Does not apply to non-motorcycle vehicles which are not permitted to loadunload
from paid-for motorcycle bays
2 Evidence of delivering mail or postal packets etc by motorcycle couriers in which case 20 minutes should be allowed before issuing a PCN
3 Any Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
4 Evidence of picking upsetting down passengers and their luggage observed (any vehicle) A maximum of 2
minutes is allowed and the driver should remain with the vehicle Exception to this is if picking upsetting down involves a disabled or aged person where as long as necessary should be given
5 Give 5 minutes constant observation to any vehicle displaying a valid disabled badge to ascertain whether
picking upsetting down is occurring Issue instant PCN after this if none seen If activity observed allow as long as necessary
6 Vehicle (any) is displaying a valid and correctly completed HEB badge Keep under casual observation for
60 minutes before issuing a PCN
38 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Split-Use Bays PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 25 ldquoParked in a loading place or bay during restricted hours without loadingrdquo PCN Code 45 ldquoStopped in a taxi rankrdquo PCN Code 45w ldquoParked in a taxi rankrdquo
Enforcement by Marshal and CCTV (as appropriate for restriction type)
These bays are split-use so their use differs depending on the time of the day andor the day of the week Signage at each bay advises what use is permitted and when The bays are generally a combination of ndash
Pay-to-Park bays during stated hours of control
Taxi ranks during specified hours
Loading bays during specified hours
1 Enforcement during Pay-to-Park hours of control
Enforcement exemptions and observations during these times are as per a standard paid-for parking bay (see pages 31-34) 2 Enforcement during taxi rank hours of control
Enforcement exemptions and observations during these times are as per a standard taxi rank (see pages 70-71) All vehicles ndash do not issue a PCN during the first and last 3 minutes of taxi rank controls
3 Enforcement during loading bay hours of control
Enforcement exemptions and observations during these times are as per a standard on-street loading bay (see pages 57-58) All vehicles ndash do not issue a PCN during the first and last 3 minutes of loading bay controls
39 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Taxi-Only Pay-to-Park Bays PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 23 ldquoParked in a parking place or area not designated for that class of vehiclerdquo
Enforcement by Marshal
These bays are for hackney carriages only during hours of control Taxi Enforcement
Unless exemption below applies prior to issue give 5 mins constant observation and confirm on the Pay-to-Park system that no further payment by phone has been made If no payment shown after this period issue code 11 PCN
If payment expired by 3 mins or more issue code 05 PCN
Where taxis have paid by phone to park it is acceptable for them to move to another taxi Pay-to-Park bay within the same zone using the same payment but not to another zone (as tariffs vary) If the taxi is relying on a Pay-to-Park payment made in another zone a code 11 PCN should be issued
When confirming whether a taxi has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked Other Vehicle (non-taxi) Enforcement Unless exemption below applies during controlled hours instant code 23 PCN to any non-taxi vehicle parked within
the bay Vehicle to be authorised for relocation Relocation can occur from 30 minutes after the issue of the PCN Exemptions
1 Taxis ndash do not issue PCN during the first and last 3 mins of controlled hours
2 Taxis ndash a correctly scratched and displayed Parking Card is acceptable
3 Vehicle (any) is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
4 Taxi is displaying valid WCC white disabled badge
5 Vehicle (any) is displaying a valid Trades permit
6 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and commercial refuse company vehicles
40 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
7 Domestic and office removal vehicles with special permission from Parking Services for as long as necessary whilst actively loadingunloading
8 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
9 Vehicles being used for Fire Brigade Ambulance or Police purposes
10 If Taxi is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings)
issue Warning Notice unless taxi is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24 PCN
11 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
12 WCC formal instruction to disregard
13 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Evidence of private vehicle (any) loadingunloading observed in which case 20 mins casual observation
must be given before PCN issued For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place
Give 20 mins casual observation to commercial vehicles (any) even if no loading activity is seen Long
wheel-based vehicles that do not fit into one bay are still permitted to loadunload
Note Maximum time for loading in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private
2 Evidence of picking upsetting down passengers and their luggage observed (any vehicle) A maximum of 2
mins is allowed Driver should be with vehicle
3 Taxi is displaying valid blue badge and payment to park has expired by less than 63 mins
4 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
5 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
6 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing a PCN
7 Give 5 mins constant observation to vehicles (any) displaying a valid blue disabled badge to ascertain
whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
41 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Coach-Only Pay-to-Park Bays PCN Code 05c ldquoParked after the expiry of paid for time (buses only)rdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 23c ldquoParked in a parking place or area not designated for that class of vehicle (buses only)rdquo
Enforcement by Marshal
These bays are for coaches only 0800-midnight Coach defined as a vehicle containing more than 8 seats (ie 9) exclusive of the driver and are now classed as lsquobusesrsquo
1 Coach Enforcement
Prior to issue give 5 mins constant observation and confirm on the Pay-to-Park system that no payment by phone has been made If no payment shown after this period issue code 11 PCN
If payment has expired by 3 mins or more issue code 05c PCN
Parking Cards may be used as an alternative to Pay-to-Park If obscured or face down and details cannot be read issue instant code 11 PCN
Where coaches have paid by phone to park it is acceptable for them to move to another coach Pay-to-Park bay within the same zone using the same payment but not to another zone (as tariffs vary) If the coach is relying on a Pay-to-Park payment made in another zone a code 11 PCN should be issued
When confirming whether a vehicle has paid by phone to park Marshals must check by both location number and VRM When entering the VRM Marshals should take care with the number 0 and the letter O and the number 1 and the letter I If in doubt both should be checked 2 Other Vehicle (non-coach) Enforcement During hours of control instant code 23c PCN to any non-coach vehicle parked within the bay unless exemption
below applies Vehicle to be authorised for relocation and can occur from 30 minutes after the issue of the PCN Exemptions
1 Coaches ndash do not issue a PCN during the first and last 3 mins of controlled hours
2 Vehicle (any) is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use
3 Vehicle (any) is displaying a valid Trades permit
42 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
4 Cleansing and refuse vehicles collecting rubbish from the side of the road Note this applies to WCC and commercial refuse company vehicles
5 Domestic and office removal vehicles with special permission from Parking Services for as long as
necessary whilst actively loadingunloading
6 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
7 Vehicles being used for Fire Brigade Ambulance or Police purposes
8 If coach is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings)
issue Warning Notice unless vehicle is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24 PCN
9 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
10 WCC formal instruction to disregard
11 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Evidence of private vehicle (any) loadingunloading observed in which case 20 mins casual observation
must be given before PCN issued For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place
Give 20 mins casual observation to commercial vehicles (any) even if no loading activity is seen
Note Maximum time for loading in designated bay under the TMO is 20 mins regardless of whether vehicle is commercial or private
2 Evidence of picking upsetting down passengers and their luggage observed (any vehicle) A maximum of 2
mins is allowed Driver should be with vehicle
3 Vehicle (any) displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
4 Royal Mail vehicles or couriers deliveringcollecting postal packets Give 20 mins casual observation
5 Give 5 mins constant observation to vehicles (any) displaying a valid disabled badge to ascertain whether picking upsetting down is occurring Issue instant PCN after this period if none seen If activity observed allow as long as necessary
6 Cash collection vehicles actively involved in the deliverycollection of cash to be given 40 mins casual
observation
43 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
Parking Bays
Market Tradersrsquo Bays PCN Code 05 ldquoParked after the expiry of paid for timerdquo PCN Code 11 ldquoParked without payment of the parking chargerdquo PCN Code 16q ldquoParked in a permit space or zone without clearly displaying a valid permit (market tradersrsquo bay)rdquo PCN Code 24q ldquoNot parked correctly within the markings of the bay or space (market tradersrsquo bay)rdquo
Enforcement by Marshal
During controlled hours the bays are for market traders only who display the appropriate permit Those displaying a permitURN must still then pay to park (Pay-to-Park or Parking Card) Payment is based on whole hours and not on minutes Marshals will need to check for payment at these bays and whether a valid permit is displayed A market trader permit must be displayed to validate use of the bay There are no exemptions for non-market traderrsquos vehicles loadingunloading or picking upsetting down 1 Vehicles clearly displaying a Market Tradersrsquo permit - Where a valid market trader permit is displayed but no payment is evident issue code 11 PCN Prior to issue give 5
mins constant observation and confirm that no payment by phone has been made Record location number where vehicle is parked in Notes field on HHCT Issue instant code 05 if a valid permit is displayed but where payment has expired by at least 3 mins
Issue instant code 16q PCN where an invalid obscured or expired Market Traderrsquos Permit is displayed regardless of
whether payment has been made Relocate only at specific request of WCC
If market trader vehicle is overhanging bay (2 wheels or more are outside of the bay and not touching the bay markings) issue Warning Notice unless vehicle is preventing another from using an adjacent space or is causing an obstruction ie is a hazard or is affecting traffic flow in which case issue instant code 24q PCN (regardless of
whether a payment has been made or whether a valid permitURN is displayed)
44 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
2 All Other Vehicles ndash Issue instant code 16q if vehicle parked with no permit (regardless of whether payment made) Relocate only at
specific request of Marshal or WCC Exemptions
1 All vehicles ndash do not issue for first and last 3 mins of controlled hours
2 Valid market tradersrsquo permit or a valid URN corresponding to the bays displayed and valid payment is
evident
3 Vehicles being used for Fire Brigade Ambulance or Police purposes
4 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
5 WCC formal instruction to disregard
6 Vehicle undertaking statutory utility work 7 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
8 If vehicle displaying an expired market tradersrsquo permit (and payment has been made) ndash
1-14 days ndash Warning Notice
15 days+ - Instant code 16q PCN
9 WCC CCTV car being used in pursuance of statutory powers or duties
45 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Car Club Permit Holders Only Bays ndash ldquoAt Any Timerdquo PCN Code 16e ldquoParked in a permit space or zone without clearly displaying a valid permit (car club bay)rdquo PCN Code 24e ldquoNot parked correctly within the markings of the bay or space (car club bay)rdquo
Enforcement by Marshal
Car Club vehicles must be collected from and re-parked in their own bay which bears the appropriate identifier number Each individual vehicle may not park in an alternative Car Club bay Elsewhere Car Club vehicles may park in paid-for bays if an appropriate payment to park is made Marshals will need to check that the vehicle is a Car Club vehicle registered for the bay in which the vehicle is parked This will be indicated in one of two ways -
1 Car Club registration will be indicated on the Pay-to-Park system 2 The Car Club operator will provide a badge which will be displayed in the windscreen
Whether or not a badge is displayed in the windscreen confirm on the Pay-to-Park system that the vehicle is registered as a Car Club vehicle at the bay in which it is parked Instant code 16e PCN if vehicle not registered at the Car Club bay andor if vehicle is registered at a different Car
Club bay Vehicle should be authorised for relocation Note no picking upsetting down or loadingunloading is allowed in Car Club bays Exemptions
1 Vehicle is registered as Car Club vehicle for the bay and displaying the appropriate Car Club badge
2 Notification has been received from Parking Services that permission has been given for another vehicle to
use the bay (eg for loading or substitute vehicle that is not Car Club vehicle)
3 Exempted vehicle is parked across dividing lines within a space provided for 2 or more vehicles
4 Vehicle being used for Fire Brigade Ambulance or Police purposes
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
6 WCC formal instruction to disregard
7 WCC CCTV car being used in pursuance of statutory powers or duties
46 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Electric Vehicle Charging Bays ndash ldquoAt Any Timerdquo PCN Code 14 ldquoParked in an electric vehiclesrsquo charging place during restricted hours without chargingrdquo PCN Code 231 ldquoParked in a parking place or area not designated for that class of vehicle (electric vehicles bay)rdquo PCN Code 301 ldquoParked for longer than permitted (electric vehicles bay)rdquo
Enforcement by Marshal
Only electric and plug-in hybrid vehicles may park in these bays (or electric-only motorcycles in electric motorcycle bays) Marshals can check the status of vehicle via the tax disc or the make and model type Electric and plug-in hybrid vehicles must be charging their batteries ndash the charging point light will be green when actively charging and
blue when the vehicle is fully charged 1 Electric or Plug-In Hybrid vehicles - Issue code 14 PCN if electric or plug-in hybrid vehicle is parked but not charging Electric or plug-in hybrid vehicles
are only allowed to stay for the max stay for the bay which is indicated on the time-plate This restriction only applies MonndashSat 0830-1830 Issue code 301 PCN if max stay exceeded during controlled hours 2 Non-Electric or Plug-In Hybrid vehicles - Unless exemption below applies issue code 231 if the vehicle is not electric or plug-in hybrid
Note electric motorcycle bays are for electric motorcycles only All other vehicles including electric cars to be issued with a code 23 PCN in an electric motorcycle bay
Exemptions
1 Electric or plug-in hybrid vehicle (or electric motorcycle in electric motorcycle bays) parking within max stay
for the bay and actively charging the battery
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 Domestic and office removal vehicles with special permission from Parking Services for as long as necessary whilst actively loadingunloading
4 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications
47 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
6 WCC formal instruction to disregard
7 WCC CCTV car being used in pursuance of statutory powers
Observations
1 If evidence of picking upsetting down passengers and their luggage is observed a maximum of 2 mins is
allowed Driver should be with vehicle
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
3 Commercial vehicles (including long wheel-based vehicles) ndash give 20 mins casual observation If vehicle
still in situ issue after this instant PCN
Private vehicles ndash if evidence of loadingunloading observed give 20 mins casual observation as above
For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place If no evidence of loading activity seen instant PCN and authorise for relocation to nearest paid-for parking place
4 If vehicle is displaying valid HEB badge then 60 minute casual observation should be given before PCN
issued
48 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Disabled Blue Badge Bays ndash ldquoAt Any Timerdquo
PCN Code 22 ldquoRe-parked in the same parking place or zone within one hour of leavingrdquo PCN Code 30 ldquoParked for longer than permittedrdquo PCN Code 40 ldquoParked in a designated disabled personrsquos parking place without displaying a valid disabled personrsquos badge in the prescribed mannerrdquo
Enforcement by Marshal
Instant code 40 PCN if no disabled badge on display Contravening vehicle should be relocated to nearest paid-for
parking place The above also applies to vehicles displaying an expired or obscuredillegible blue disabled badge Where vehicle is displaying an altered badge details should be reported to WCCrsquos fraud investigation contractor as soon as possible Valid badge holders exceeding maximum stay (4 hours Mon-Fri 0830-1830) issue PCN code 30 only
If valid badge holder returns within one hour during the controlled period indicated on the sign and re-parks issue code 22 PCN
Only use lsquoorsquo suffix for blue badge holders not white badge holders Exemptions
1 Displaying valid European blue badge WCC white badge RBKC purple badge City of London red badge Camden green badge or replacement disabled badge or any other valid disabled badge Note 4 hour max stay during controlled hours still applies to badge holders
2 Vehicle is displaying a valid white badge URN 3 If details of white disabled badge unreadable or obscured issue Warning Notice only if a HHCT check
confirms the badge as valid unless valid blue badge also on display
4 If white badge has expired issue Warning Notice only up to one month after expiry Normal code 40 PCN
thereafter unless valid blue badge also on display
5 Vehicle being used for Fire Brigade Ambulance or Police purposes
6 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
49 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
7 WCC formal instruction to disregard
8 WCC CCTV car being used in pursuance of statutory powers or duties
9 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
10 Domestic and office removal vehicles with special permission from Parking Services for as long as necessary whilst actively loadingunloading
Observations
1 Evidence of vehicle loadingunloading observed in which case 20 mins casual observation must be given
before PCN issued For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place Give 20 mins casual observation to commercial vehicles even if no loading activity is seen Long wheel-based vehicles that do not fit into one bay are still permitted to loadunload
2 If evidence of picking upsetting down passengers and their luggage observed allow for a maximum of 2
mins unless this involves a disabled or aged passenger in which case allow as long as necessary If no evidence seen issue an instant PCN and authorise for relocation to nearest paid-for parking place
3 Royal Mail vehicles or couriers deliveringcollecting postal packets Give 20 mins casual observation
50 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Dedicated Disabled Bays ndash ldquoAt Any Timerdquo PCN Code 165 ldquoParked in a permit space or zone without clearly displaying a valid permit (dedicated disabled bay)rdquo
Enforcement by Marshal
The signage at a dedicated disabled bay displays the disabled icon and states lsquoPermit holder D___ onlyrsquo The bay also has lsquopermit holders onlyrsquo marked on the road surface The bay is therefore for the sole use of the vehicle displaying the unique correspondingly numbered lsquoD____rsquo Westminster white disabled badge This restriction applies at all times Issue instant code 165 PCN to any other vehicle including those displaying a blue disabled badge or a white
disabled badge not valid for parking in the bay Contravening vehicle should be relocated to nearest paid-for parking place Note the TMOs give no exemption or concession for general loadingunloading or picking upsetting down
Exemptions
1 Vehicles being used for Fire Brigade Ambulance or Police purposes
2 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
3 WCC formal instruction to disregard
4 Vehicle is displaying the corresponding valid white badge URN
5 If the corresponding white badge has expired issue Warning Notice only up to one month after expiry with
code 165 PCN thereafter
6 If corresponding white badge is obscured or unreadable issue Warning Notice only if a HHCT check
confirms the badge as valid
7 WCC CCTV car being used in pursuance of statutory powers or duties
Observations
1 Royal Mail vehicles or couriers deliveringcollecting postal packets Give 20 minutes casual observation
51 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Hotel Bays ndash ldquoAt Any Timerdquo PCN Code 166 ldquoParked in a permit space or zone without clearly displaying a valid permit (hotel bay)rdquo
Enforcement by Marshal
Only vehicles displaying an appropriate permit that matches the bay signage are able to park in these bays Vehicles parked without an appropriate permit should be issued with a code 166 PCN Relocation upon request
There is no exemption for general loadingunloading or picking upsetting down within the TMOs
Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
3 WCC formal instruction to disregard
4 WCC CCTV car being used in pursuance of statutory powers or duties
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
Observations
1 All vehicles ndash 5 mins observation to enable the permit to be collected from the hotel and displayed
52 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Doctorsrsquo Parking Bays - During Controlled Hours of Bay
PCN Code 16d ldquoParked in a permit space or zone without clearly displaying a valid permit (doctorrsquos bay)rdquo
Enforcement by Marshal
Instant code 16d PCN Contravening vehicles should be relocated to the nearest paid-for parking space at the
request of the surgerypermit holder only no sooner than 30 mins after PCN issue Where an expired Doctorsrsquo Parking permit is displayed issue PCN only Relocate only at specific request of WCC Exemptions
1 Displaying valid doctorsrsquo permit corresponding to the bay number or a valid doctorsrsquo permit URN
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
4 WCC formal instruction to disregard
5 WCC CCTV car being used in pursuance of statutory powers or duties
53 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Ambulance Bays PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo PCN Code 02 ldquoParked or loadingunloading in a restricted street where waiting and loadingunloading restrictions are in forcerdquo
Enforcement by Marshal and CCTV
Instant PCN These informal bays merely exempt ambulances from the parking restrictions which are indicated by SYLsDYLs Enforcement against other vehicles can only be made under contravention codes for the regulations in force (ie code 01 or 02) Yellow lines regulations apply to all other vehicles and usual exemptions to the yellow line restrictions still apply as per pages 8-9 (private vehicles) and 12-13 (commercial vehicles) Outside controlled hours on SYLs controls not active therefore no enforcement Exemptions
1 All Ambulance types
2 London Fire Brigade vehicle displaying Identifier Board
3 Vehicle being used for Fire Brigade Ambulance or Police purposes
4 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
5 WCC formal instruction to disregard
6 WCC CCTV car being used in pursuance of statutory powers or duties
54 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Hospital Parking Bays - During Controlled Hours of Bay
PCN Code 16h ldquoParked in a permit space or zone without clearly displaying a valid permit (hospital bay)rdquo
Enforcement by Marshal
Instant PCN Contravening vehicles should be relocated to the nearest paid-for parking space at the request of WCC Exemptions
1 Displaying valid hospital permit corresponding to the bay number or displaying a valid permit URN
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
4 WCC formal instruction to disregard
5 WCC CCTV car being used in pursuance of statutory powers or duties
55 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Diplomatic Bays ndash ldquoAt Any Timerdquo
PCN Code 41 ldquoStopped in a parking place designated for diplomatic vehiclesrdquo
Enforcement by Marshal
Instant PCN Contravening vehicles should be relocated to the nearest paid-for parking space at the request of the embassy only Exemptions
1 Vehicle has diplomatic VRM
2 Notification has been received from Parking Services that permission has been given for another vehicle to
use the bay (eg for loading or substitute vehicle that does not have diplomatic VRM)
3 Exempted vehicle is parked across dividing lines within a space provided for 2 or more vehicles
4 Vehicle being used for Fire Brigade Ambulance or Police purposes
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
6 WCC formal instruction to disregard
7 WCC CCTV car being used in pursuance of statutory powers or duties
56 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Police Designated Bays PCN Code 42 ldquoParked in a parking place designated for police vehiclesrdquo
Enforcement by Marshal
Duty solicitors and markedunmarked police vehicles only may use these bays Therefore enforcement within these bays should ONLY take place at the request of the nearby police station
Upon request only instant code 42 PCN and relocate to nearest paid-for parking space
Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 WCC formal instruction to disregard
3 WCC CCTV car being used in pursuance of statutory powers or duties
57 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
On-Street Loading Bays (Parking Places) PCN Code 22 ldquoRe-parked in the same parking place or zone within one hour of leavingrdquo PCN Code 232 ldquoParked in a parking place or area not designated for that class of vehicle (goods vehicle loading bays)rdquo PCN Code 25 ldquoParked in a loading place or bay during restricted hours without loadingrdquo PCN Code 30 ldquoParked for longer than permittedrdquo
Enforcement by Marshal
WCC operate both general lsquoLoading Onlyrsquo and lsquoGoods Vehicle Onlyrsquo loading bays The bay may or may not operate a maximum stay If so this will be indicated on the timeplate Vehicles may not park in these bays within the hours stated on the timeplate (some apply at all times) without engaging in loadingunloading activity This must be within the maximum time permitted for this activity if stated on the sign Where restriction advised on the signage vehicles returning within one hour issue code 22 PCN If the bay is a lsquogoods vehicles onlyrsquo loading bay issue code 222 PCN
If vehicle is of a class contrary to that indicated on timeplate (eg lsquogoods vehicles onlyrsquo) issue code 232 PCN and
relocate to the nearest paid-for parking place at the request of WCC Vehicles not observed loadingunloading during controlled hours issue code 25 PCN If the bay is a lsquogoods vehicles onlyrsquo loading bay issue code 252 PCN
Vehicles exceeding max time stated on the timeplate issue code 30 PCN
Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
3 WCC formal instruction to disregard
4 WCC CCTV car being used in pursuance of statutory powers or duties
Observations General lsquoLoading Onlyrsquo bays
1 Private vehicles If loadingunloading is observed give 20 mins casual observation then additional 5 mins
constant If loadingunloading activity still observed repeat process up to the max stay If vehicle still in situ
58 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
at end of max stay driver should be moved onto SYLsDYLs to complete loadingunloading activity If vehicle remains in situ issue code 30 PCN for overstaying regardless of activity within the bay
Commercial Vehicles Give 20 mins casual observation then additional 5 mins constant If
loadingunloading activity still observed repeat process up to the max stay If vehicle still in situ at end of max stay driver should be moved onto SYLsDYLs to complete loadingunloading activity If vehicle remains in situ issue code 30 PCN for overstaying regardless of activity within the bay
lsquoGoods Vehicles Onlyrsquo bays
2 lsquoGoods vehiclersquo defined within TMO as being ldquoa motor vehicle constructed or adapted for use for the
carriage of goods or burden of any description and is not drawing a trailerrdquo Allow 20 mins casual observation for goods vehicles then additional 5 mins constant If loadingunloading activity still observed repeat process up to the max stay If vehicle still in situ at end of max stay driver should be moved onto SYLsDYLs to complete loadingunloading activity If vehicle remains in situ issue code 30 PCN for overstaying regardless of activity within the bay Private vehicles should receive instant code 232 at any
time and be relocated to nearest paid-for parking place at request of WCC
59 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS Liveried or unliveried commercial vehicles (ie vans HGVs lorries etc)
Off-Street Loading Bays (Premises Loading Facilities) PCN Code 61 ldquoA heavy commercial vehicle wholly or partially parked on a footway verge or land between two carriagewaysrdquo PCN Code 62 ldquoParked with one or more wheels on or over a footpath or any part of a road other than a carriagewayrdquo
Enforcement by Marshal and CCTV
Issue code 61 or 62 PCN as appropriate where the vehicle is blocking the whole of the footway preventing safe
passage along the footway by pedestrians If the vehicle is attended and preventing the free flow of traffic the driver should be asked to move the vehicle In the event that the driver refuses then a code 61 or 62 PCN should be issued as appropriate supported by full notes and
photograph 1830-1100 the next day
Allow as long as necessary for loadingunloading the vehicle Give one hour casual observation If no loadingunloading seen give 5 mins constant observation If loadingunloading observed repeat process Every attempt should be made to contact the driver during the constant observation period to determine if activity is taking place or vehicle could be moved If no activity seen and the driver cannot be found issue code 61 or 62 PCN as
appropriate 1100-1830
One hour is allowed for loadingunloading the vehicle The vehicle may not return within one hour Give one hour casual observation If no loadingunloading seen and vehicle unattended issue code 61 or 62 PCN as appropriate Exemptions
1 Driver present and loadingunloading taking place vehicle not blocking the whole of the footway or causing an obstruction in particular the aged pedestrians with pushchairs and disabled members of the public can safely pass
2 WCC formal instruction to disregard
60 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
PARKING BAYS
Electric Bus Stands ndash ldquoAt any timerdquo Code 16 ldquoParked in a permit space or zone without clearly displaying a valid permitrdquo Code 22 ldquoReparked in the same parking place or zone within 30 minutes after leavingrdquo Code 23 ldquoParked in a parking place or area not designated for that class of vehiclerdquo Code 30 ldquoParked for longer than permittedrdquo
Enforcement by Marshal
Only electric buses displaying a valid permit may park in these bays Any contravening vehicle should be relocated to nearest paid-for parking place Please note there is no requirement for an electric bus to be charging when parked in these bays Whilst being for electric buses only the bays have a max stay of 2 hours during the hours 900ndashmidnight only Issue instant Code 16 PCN if electric bus is parked without clearly displaying a valid permit Issue instant Code 22 PCN if the bus returns within 30 mins of leaving the bay
Issue instant Code 23 PCN if the bus is not electric-only or is any other vehicle type
Issue instant Code 30 PCN if electric bus exceeds the max stay between 900ndashmidnight only
Note the TMO does not allow general loadingunloading or picking upsetting down
Exemptions
1 Electric bus displaying valid permit
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 WCC formal instruction to disregard
61 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Footway Parking PCN Code 61 ldquoA heavy commercial vehicle wholly or partially parked on a footway verge or land between two carriagewaysrdquo PCN Code 62 ldquoParked with one or more wheels on or over a footpath or any part of a road other than a carriagewayrdquo
Enforcement by Marshal and CCTV
The footway regulation applies at any time Footway is defined as any part of an urban road over which the public
have right of access on foot and can include private land vehicle crossovers and pavement lights etc unless a physical barrier prevents access It does not include private roads The same enforcement applies to vehicle crossovers and pavement lights as it does to pavement parking Whilst footway is generally separated from the carriageway by a raised kerb bollards or barriers some new schemes in WCC comprise of flush surfaces where both the carriageway and footway are level and the kerb line is clearly defined by the use of rectangular paving stones of a different material to that of the carriageway and footway Where there is no footway (eg in Mews) enforcement should be as per restricted street regulations (see pages 8-18) and pedestrian areas should be enforced using code 01 or 02 PCN as appropriate (see pages 19-21)
Instant code 61 or 62 PCN regardless of street narrowness or vehicle type unless exemption below applies Check
back of vehicle to see if driver in attendance and for evidence of loading activity Full notes to be made by the CEO The appropriate PCN code suffix should be used when issuing a code 61 or 62 PCN
Marshals can and should remove the covers from vehicles to take enforcement action Full notes to be made and photographs taken Marshals should always attempt to move vehicles that are loadingunloading onto the carriageway so that the activity may continue Do not issue PCN by CCTV unless it is clear that any concession is being abused Exemptions
1 Notification has been received that special permission has been given by Parking Services or WCC Special Events for the vehicle to park on footway in areas where loadingunloading is prohibited
2 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
3 In the Whitehall Security Zone
4 Vehicles being used for Fire Brigade Ambulance or Police purposes
62 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
5 BOC Cryospeed vehicles delivering to hospitals and specified clinics
6 WCC formal instruction to disregard
7 Under the Greater London Council (General Powers) Act 1974 loadingunloading is permitted whilst parked on the footway only if both the following apply and the vehicle is not parked on the footway adjacent to
where a loading restriction is indicated on the carriageway - (i) The loading or unloading of the vehicle could not have been satisfactorily performed had the vehicle
not been so parked and
(ii) The vehicle was not unattended at any time whilst parked If this is the case as long as is necessary is permitted and Marshals should give 20 mins casual observation (40 mins for HGVs) then additional 5 mins constant observation If loadingunloading observed repeat process If no evidence of loadingunloading after 25 mins (45 mins for HGVs) a code 61 or 62 PCN may
be issued PCN may also be issued if vehicle left unattended at any time during the process
63 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Dropped Footways PCN Code 27 ldquoParked in a special enforcement area adjacent to a footway cycle track or verge lowered to meet the level of the carriagewayrdquo
Enforcement by Marshal
The definition of the contravention under section 86 of the TMA 2004 is as follows ndash (1) In a special enforcement area a vehicle must not be parked on the carriageway adjacent to a footway cycle track or verge where ndash
(a) The footway cycle track or verge has been lowered to meet the level of the carriageway for the purpose of ndash (i) Assisting pedestrians crossing the carriageway (ii) Assisting cyclists entering or leaving the carriageway or (iii) Assisting vehicles entering or leaving the carriageway across the footway cycle track or verge or
(b) The carriageway has for a purpose within Paragraph (a)(i) to (iii) been raised to meet the level of the footway cycle track or verge
However code 27 should only be enforced where the footway has been loweredraised for the purpose of assisting pedestrians crossing the road We will not enforce code 27 where the footway has been loweredraised to assist vehicles to enterleave the road (eg driveways) The dropped footway should therefore have a corresponding dropped footway on the opposite side of the road or a central pedestrian haven Code 27 should only be enforced on stretches of SYL outside of controlled hours (code 01 appropriate during controls) Code 27 should not be enforced on areas of DYLs (code 01 appropriate at all times) and cannot be enforced within designated bays No signage is required Where a dropped footway contravention is occurring instant code 27 PCN Full notes to be made
Exemptions
1 Notification has been received that special permission has been given by Parking Services or WCC Special Events for the vehicle to park
2 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
3 In the Whitehall Security Zone
4 Vehicles being used for Fire Brigade Ambulance or Police purposes
5 WCC formal instruction to disregard
6 Driver prevented from proceeding by circumstances beyond his control or when it is necessary for himher to
wait to avoid an accident
64 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
7 To enable the removal of any obstruction to traffic For as long as necessary but exemption applies only where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere
8 Visible signs of unavoidable breakdown or recovery service vehicle in attendance
9 Collection of waste by or on behalf of the WCC where the presence of the vehicle at the location is essential
and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere
10 Vehicle is displaying valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting the free flow of traffic and is parked in compliance with the boardrsquos conditions of use
11 Domestic and office removal vehicles with special permission from Parking Services for as long as
necessary whilst actively loadingunloading
12 Gate or barrier to premises which vehicle needs access to is being opened or closed and there is no other practical place for vehicle to wait This applies equally to vehicles waiting to enter a loading bay or other off street area
Observations
1 Evidence of picking upsetting down passengers and their luggage observed Sufficient time must be
allowed for this activity (for as long as necessary) Driver should be with vehicle 2 Evidence of private vehicle loadingunloading observed in which case 20 mins casual observation must be
given before PCN issued For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place Give 20 mins casual observation to commercial vehicles even if no loading activity is seen
Note observations above only apply where the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere Maximum time for loading at a dropped footway is 20 mins regardless of whether vehicle is commercial or private
3 Evidence of delivering mail or postal packets etc by couriers in which case 20 mins should be allowed before issuing a PCN
4 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation
5 Vehicle displaying valid HEB should be kept under casual observation for 60 mins before PCN issued
65 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Suspended Bays Designated and Specialised Parking Bays (Residentsrsquo Paid-for Parking Shared-Use Car Club Disabled Doctorsrsquo Diplomatic Hospital Electric Motorcycle etc) PCN Code 21 ldquoParked wholly or partly in a suspended bay or spacerdquo
Enforcement by Marshal and CCTV
Instant code 21 PCN and relocate to nearest non-suspended paid-for parking space
Marshal needs to check sign relative to bay for days and times that suspension is in force Suspension reference number and the positionlocation of sign(s) to be recorded Also record location of vehicle relative to house numberbuilding name Includes Post Office Vehicles ndash no exemption applies In motorcycle bays locks to be cut only when absolutely necessary that the motorcycle be moved
Exemptions
1 Suspended residentsrsquo shared-use and paid-for parking bays - 0830-0930 if valid residentsrsquo permit for zone
(or interim permit or permit URN) displayed telephone permit holder on first morning of suspension to advise that they should move their vehicle If permit holder contacted give 20 mins before commencing enforcement action If there is no response issue Warning Notice only for first 2 days relocating to nearest available residentsrsquo bay space in zone if necessary PCN and relocate on day 3 if vehicle still parked in contravention
2 Emergency residentsrsquo bay suspensions ndash where 7 daysrsquo notice is not given follow steps in exemption 1 above and relocate vehicle but do not issue PCN
3 White badge holders in suspended residentsrsquo shared-use and paid-for parking bays ndash Warning Notice only
for first 2 days relocating to nearest available residentsrsquo bay or paid-for parking space if necessary PCN and relocate on day 3 if vehicle still parked in contravention
4 Domesticcommercial removal vehicles carrying out their duties provided the resident or company has booked the suspension for this purpose
5 Special events permit displayed
6 Vehicles being used for Fire Brigade Ambulance or Police purposes
7 WCC formal instruction to disregard
66 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
8 Emergency Car Club suspensions ndash relocate vehicle and do not issue PCN
9 Blue bagged PampD machine where bays temporarily converted for residentsrsquodiplomatdisabled use - notification by suspension contractors of blue bag removal should be passed onto Marshals and no enforcement action on day of blue bag removal If bay is temporarily converted for alternative use no enforcement action to be taken unless there is an accompanying TMO WCC will notify
Observations
1 If loading activity to a nearby site by those who have booked the suspension is observed (purpose of the
suspension is for access and loading purposes) give 20 mins casual observation period to a commercial vehicle If no loading observed on second observation give 5 mins constant observation before issuing PCN
67 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Pedestrian Crossings andor Restricted Area Marked by Zig-Zags PCN Code 99 ldquoStopped on a pedestrian crossing or crossing area marked by zig-zagsrdquo
Enforcement by Marshal and CCTV
Instant code 99 PCN and relocate to the nearest paid-for parking space
Note licensed Hackney Carriages are not permitted to stop on zig-zags to pick upset down passengers even on the
zig-zag area beyond the crossing Exemptions
1 Vehicles being used for Fire Brigade Ambulance or Police purposes
2 Bus is stopping at bus stop on zig-zag area beyond the crossing
3 London Fire Brigade vehicle displaying Identifier Board
4 Vehicle parked on the instruction of a uniformed Police officer
5 Vehicle is displaying a valid and correctly completed PIB issued by WCC or a London HAUC board issued by a utility company as long as the vehicle is not affecting free flow of traffic and is parked in compliance with the boardrsquos conditions of use CCTV Operators check Permits system by searching the VRM to
confirm if the vehicle holds a valid PIB
6 Traffic Signals repair and maintenance crews actively engaged in works
7 Vehicle has stopped to clear an obstruction from the road
8 WCC formal instruction to disregard
68 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Restricted Area Outside Schools ndash ldquoSchool ndash Keep ndash Clearrdquo PCN Code 48 ldquoStopped in a restricted area outside a school a hospital or a fire police or ambulance station when prohibitedrdquo PCN Code 01 (Outside times of restricted area controls) ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
Instant PCN if parked within controlled times during term-time on zig-zag area with the words lsquoSchool-Keep-Clearrsquo and relocate to nearest paid-for parking space
Outside the controlled times the adjacent SYL or DYL restrictions apply (see pages 8-18) Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 WCC formal instruction to disregard
69 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Special Permission Outside SchoolsNurseriesAdventure Playgrounds PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal and CCTV
The permission applies only on SYLs or DYLs during term-time and for the period before and after schoolnursery start and finish time PCN can be issued if vehicle parked for longer than 10 mins or if concession being abused (eg vehicle causing an obstruction such as blocking a driveway or picking upsetting down activity blatantly not taking place) Full notes to be made confirming obstructionabuse Exemptions
1 WCC formal instruction to disregard Observation
1 Give 10 mins observation if vehicle is parked close to schoolnurseryadventure playground displaying that
institutionrsquos concession card without causing an obstruction or if evidence of parentcarer picking upsetting down child is observed
70 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Taxi Ranks PCN Code 45 ldquoStopped on a taxi rankrdquo PCN Code 45w ldquoParked on a taxi rankrdquo
Enforcement by Marshal and CCTV
These ranks are areas of carriageway reserved for use by taxis waiting to pick up passengers and are protected for use by taxis only by virtue of a TMO The rankrsquos signage displays either a lsquono stoppingrsquo or lsquono waitingrsquo roundel dependent on the restriction of the rank in question Observation and enforcement may differ dependent upon whether a particular rank is subject to a lsquono stoppingrsquo or a lsquono waitingrsquo restriction ndash loadingunloading and picking upsetting down by other vehicles (non-taxis) is only permitted in lsquono waitingrsquo ranks Marshal needs to check sign relative to bay for days and times when the bay is for taxis only and whether the bayrsquos restriction is lsquono stoppingrsquo or lsquono waitingrsquo Instant code 45 PCN during controlled hours for lsquono stoppingrsquo ranks unless exemption applies Relocate to nearest
paid-for parking space upon request only Instant code 45w PCN during controlled hours for lsquono waitingrsquo ranks unless exemption applies Relocate to nearest
paid-for parking space upon request only Note Marshals have no power of enforcement against a taxi left unattended in a taxi rank Exemptions For both lsquono stoppingrsquo and lsquono waitingrsquo ranks
1 Metropolitan Police-registered Hackney carriage taxis during the permitted times
2 Vehicle being used for Fire Brigade Ambulance or Police purposes
3 Vehicles used in connection with building operations or highway maintenance in or adjacent to street where
the presence of the vehicle at the location is essential and the activity could not satisfactorily be carried out if the vehicle was parked elsewhere This includes building demolition and excavation street
maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
4 WCC formal instruction to disregard
5 WCC CCTV car being used in pursuance of statutory powers or duties
6 Vehicle belonging to the operator of a taxi driversrsquo shelter adjacent to the rank displaying a valid
dispensation during the shelterrsquos hours of operation
71 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
Observations
For both lsquono stoppingrsquo and lsquono waitingrsquo ranks
1 If vehicle is displaying valid HEB badge then 60 minute casual observation should be given before PCN issued
2 Royal Mail vehicles deliveringcollecting postal packets Give 20 mins casual observation For lsquono waitingrsquo ranks only
3 If evidence of picking upsetting down passengers and their luggage is observed for as long as necessary
Driver should be with vehicle
4 Commercial vehicles (including long wheel-based vehicles) ndash give 20 mins casual observation If vehicle
still in situ after this issue instant PCN
Private vehicles ndash if evidence of loadingunloading observed give 20 mins casual observation as above
For private loading activity the goods must be too heavy or bulky to be carried from a legal parking place If no evidence of loading activity seen instant PCN
72 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
Restricted Bus StopsStands PCN Code 47 ldquoStopped on a restricted bus stop or standrdquo
Enforcement by Marshal and CCTV
Bus Stop should be signed lsquoclearway - no stopping at any time except buses or except local buses or permit holders onlyrsquo Bus StopStand should be marked with a cage and have a thick yellow line (bus stop clearway) or DYLs with two kerb markings No parking is permitted on bus stop clearways within the hours shown on the timeplate (which may be lsquoat any timersquo) Issue instant code 47 PCN and relocate to nearest paid-for parking space upon request
Bus stops with white cages and yellow lines running through them are only controlled by the yellow line restrictions and any loading restrictions (see pages 8-18) Exemptions
1 London Transport Buses
2 Vehicles being used for Fire Brigade Ambulance or Police purposes 3 London Transport breakdown and recovery vehicles attending breakdown
4 Cleansing and refuse vehicles undertaking statutory duties
5 Visible signs of unavoidable vehicle breakdown or if recovery service vehicle in attendance
6 WCC formal instruction to disregard
Observations
1 Give 2 mins observation to licensed Hackney Carriages to ascertain whether picking upsetting down andor loadingunloading passenger luggage is occurring If so give as long as necessary
2 Royal Mail vehicles collecting postal packets Give 20 mins casual observation
73 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
RESTRICTED AREAS
London Cycle Hire Scheme Bays ndash ldquoAt Any Timerdquo
PCN Code 43 ldquoParked on a cycle docking station parking placerdquo PCN Code 61 ldquoA heavy commercial vehicle wholly or partly parked on a footway verge or land between two carriagewaysrdquo PCN Code 62 ldquoParked with one or more wheels on or over a footpath or any part of a road other than a carriagewayrdquo
Enforcement by Marshal
Should Marshals observe a motor vehicle encroaching fully signed and operational London Cycle Hire Scheme bays the following action should be taken unless exemption applies If the bay is on-street instant code 43 PCN
If the bay is on the footway an instant code 61 or 62 PCN (as appropriate)
Note that vehicles are not permitted to encroach the bays to pick upset down or to loadunload
Exemptions
1 Vehicle being used for Fire Brigade Ambulance and Police purposes
2 Vehicle being used in connection with the maintenance improvement or reconstruction of any length of road
that incorporates the bay
3 Vehicle being used solely for the maintenance or operation of the London Cycle Hire Scheme
74 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MISUSE OF BAYS
Selling Goods from a Parking Place All parking places - within CPZ hours ONLY PCN Code 18 ldquoUsing a vehicle in a parking place in connection with the sale or offering or exposing for sale of goods when prohibitedrdquo
Enforcement by Marshal and CCTV
Offering or exposing goods for sale from within a parking place is not permitted Where this is taking place the driver should be asked to move the vehicle and informed that selling goods in parking places is not permitted If the vehicle remains parked and the activity continues issue code 18 PCN
When unable to issue a PCN because the vehicle has moved on the vehicle registration mark should be reported to the Licensing dept and a statement provided regarding the activities witnessed A likely example is ice cream vans in paid-for parking bays This restriction does not apply to vehicles displaying lsquofor
salersquo signs in the windscreen or to sign-written vehicles Exemption
1 WCC formal instruction to disregard
75 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MISUSE OF BAYS
Not Parked Correctly within the BaySpace All parking places PCN Code 24 ldquoNot parked correctly within the markings of the bay or spacerdquo
Enforcement by Marshal
Vehicles may not park outside the markings of any bay during controlled hours A Warning Notice only should be issued unless the vehicle is-
1 Causing a hazard to other road users 2 Affecting traffic flow or 3 Preventing the use of adjacent spaces
If anyall of 1-3 above are occurring issue instant code 24 PCN with appropriate suffix
Exemptions
1 Vehicle has parked across the dividing lines between a residentsrsquo bay and a paid-for parking bay (P2PPampD)
and has made payment or is displaying a valid payment
2 All vehicle wheels are within the bay markings or touching the bay markings
3 Vehicle appears to have been moved into new position without driverrsquos consent
4 Vehicle protruding onto uncontrolled SYL or other uncontrolled area Note that footway is always controlled
5 Vehicle being used for Fire Brigade Ambulance or Police purposes 6 WCC formal instruction to disregard
7 WCC CCTV car being used in pursuance of statutory powers or duties 8 Other exemption applies ndash see specific bay section
76 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
Emergency Services Vehicles - Fire BrigadeAmbulancePolice All marked Emergency Services vehicles including motorcycles and including private blue light ambulances All locations
Vehicle Type Descriptions ndash
Police - Marked vehicles commonly have lsquopolicersquo written on all sides cross hatchings at the rear in high visibility
colours and flashing lights fixed to the roof of the vehicle They also frequently have stripes on their sides Fire appliance - A vehicle equipped for fire fighting usually a large fire tender carrying an on-board pump to power
fire hoses to shoot water or chemical solutions at high pressure Emergency Ambulance - These are emergency vehicles with patient treatment facilities on board staffed by
paramedics who treat patients on arrival before transfer to hospital for further treatment They are tall vehicles with sufficient space at the rear to carry the injured on trolleys while medication is administered Emergency Ambulances are equipped with a wide range of emergency care equipment and a variety of drugs for medical and traumatic emergencies Private Blue Light Ambulance - These are NHS-contracted patient-transport services that ferry patients tofrom
hospital for routine visits They are unlikely to carry patient treatment facilities on board although some are adapted for this purpose Commonly they are essentially private cars painted in Ambulance and NHS colours
Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes 2 Unmarked Police car displaying log-book on dashboard
Note there are a number of agreed locations with the Metropolitan Police where the above exemptions do not apply and instant PCNs should be issued if Police vehicles are parked in contravention
3 Unmarked Fire Brigade vehicles displaying identifier badge
4 WCC formal instruction to disregard
77 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
Patient-Carrying Ambulances Non-emergency Ambulance vehicle displaying Ambulance Service notice (liveried or non-liveried) Dial a Ride WCC Social Services transport
Yellow Lines with or without loading restrictions and Parking Places
Enforcement by Marshal and CCTV
Observations
1 20 mins observation to be given on SYLsDYLs areas of loading restrictions and in parking places If no
evidence of picking upsetting down patients issue PCN after 20 mins Full notes to be made if no observation given (eg if concession being abused)
78 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
NHS Blood and Transplant Delivery Service Vehicles Various locations where PIB exemption applies
The NHS Blood and Transplant Delivery Service regularly deliver to and from Westminster hospitals and clinics Drivers are to be allowed to deliver for as long as necessary (PIB exemptions to apply) to all delivery points below The vehicles are liveried and have the NHS logo on each side This applies
Great Ormond St Hospital - Great Ormond St amp Lambs Conduit St
HCA Labs - Weymouth Street
King Edwards Hospital - Beaumont Street
London Clinic - Devonshire Place
London Clinic ndash Harley Street
St Marys Hospital - Winsland Street and South Wharf Road
University College Hospital - Whitfield Street
West End Donor Centre - Margaret Street Vehicles are permitted to park on
Paid-for parking bays
Residentsrsquo bays
SYLs and DYLs but the vehicle must not be parked in such a manner as to cause obstruction and where possible avoid parking where loading restrictions are in force
If a PCN is issued clear notes must be made and photos taken to validate the issue Any abuse of the exemption must be reported immediately to Parking Services
79 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
London Transport Buses PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal
Issue instant PCN if bus parked on SYL or DYL unless on authorised bus stand Full notes to be made by Marshal Exemptions
1 Visible signs of unavoidable London Transport Bus breakdown or if recovery service vehicle in attendance
2 WCC formal instruction to disregard
80 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE TYPE EXCEPTIONS
Sightseeing Tour Buses PCN Code 01 ldquoParked in a restricted street during prescribed hoursrdquo
Enforcement by Marshal
Issue instant PCN unless on permit holder only stand and displaying valid permit for that stand Full notes to be made by the Marshal
Exemptions
1 Visible signs of unavoidable Sightseeing Tour Bus breakdown or if recovery service vehicle in attendance
2 WCC formal instruction to disregard
81 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE CANNOT BE MOVED
Vehicle Breakdowns All locations
Enforcement by Marshal and CCTV as appropriate
lsquoBreakdownrsquo constitutes a sudden mechanical loss of ability for the vehicle to function efficiently which is beyond the reasonable control of the motorist It does not include problems incurred as a result of poor maintenance (eg running out of petrol) or neglect (eg leaving the lights on)
Marshals should follow protocols within this document as per bayuse type Issue instant PCN (as appropriate) and make full notes when
A note is left in vehicle stating broken down andor
Vehicle is unattended Exemptions
1 Recovery service vehicle (AARAC etc) actively attending a vehicle breakdown
2 WCC formal instruction to disregard Observations
1 A vehicle parkedstopped in contravention which is attended and where there are obvious signs of
breakdown such as
Large oilfluid leak
Steamsmoke
Driver can show mechanical fault
Damage following crash at location Give 30 mins casual observation to allow for a recovery service vehicle (AARAC etc) to attend When driver in attendance do not issue PCN If no recovery vehicle has arrived after 30 mins issue PCN as per bay typeuse explain how to challenge advising motorist they should provide evidence of breakdown
82 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
VEHICLE CANNOT BE MOVED
Vehicles Involved In Accidents and Abandoned Vehicles All locations
Enforcement by Marshal
Accidents
If vehicle has clearly been involved in a road traffic accident but no emergency services are in attendance and no driver is present then the Abandoned Vehicles Removal Service (AVRS) should be notified If emergency services are already in attendance then no Marshal action is required Abandoned Vehicles
An abandoned vehicle can be defined as
Vehicle with no road tax disc or a road tax disc that has expired by over one month and
Vehicle left on any land in the open air in such circumstances or for such a period that it may be reasonably assumed to be abandoned or if the vehicle had been brought to the piece of land for the purpose of abandonment
Marshal should issue a PCN on the first day a vehicle is seen parked in contravention (as appropriate) and believed to be abandoned The AVRS should be notified On the following day a second PCN should be issued A lsquoSuspected Abandoned Vehiclersquo notice should be placed on the vehicle Full details should be passed to the AVRS as below The AVRS will require the following information
Make and model
Colour
Registration number
Exact location eg outsideopposite number
General condition of vehicle Marshals are also expected to report suspected abandoned vehicles where they are not parked in contravention Vehicles without VRMs should be reported immediately
83 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
WARNING NOTICES AND RELOCATIONS
Warning Notices
Warning Notices will only be issued in specific circumstances for certain contraventions as outlined below When issuing a Warning Notice Marshals must -
Tear off the payment slip at the bottom of the template
Place the Warning Notice in a yellow Warning Notice envelope rather than a blue PCN envelope before fixing to the vehicle
Circumstances When Warning Notices to be Issued
Marshals will mainly be required to issue Warning Notices in the following circumstances for the following contraventions Note for a vehicle to be relocated a Marshal must issue both a Warning Notice and a code 00 PCN otherwise it will not show on the system and relocation details will not transfer to TRACE The code 00 PCN must not be placed on the vehicle
16y ldquoParked in a permit space or zone without clearly displaying a valid permit (obscuredillegible permit)rdquo
In dedicated white badge bays Warning Notice rather than PCN where badge that corresponds to the dedicated bay is obscuredillegible if a HHCT check confirms the badge as valid
16z ldquoParked in a permit space or zone without clearly displaying a valid permit (out of date permit)rdquo
In dedicated white badge bays Warning Notice rather than PCN where expired badge that corresponds to the dedicated bay has expired for up to 1 month Normal PCN thereafter
19y ldquoParked in a residentsrsquo or shared-use parking place or zone either displaying an invalid permit or
voucher or PampD ticket or after the expiry of paid for time (obscuredillegible permit)rdquo Warning Notice rather than PCN for obscuredillegible residents permit or white badge if a HHCT check confirms the permitbadge as valid
19z ldquoParked in a residentsrsquo or shared-use parking place or zone either displaying an invalid permit or
voucher or PampD ticket or after the expiry of paid for time (out of date permit)rdquo Warning Notice rather than PCN for expired annual resident permit where permit expired by 1-14 days or for expired white badge where badge expired up to 1 month Normal PCN thereafter
21r ldquoParked wholly or partly in a suspended bay or space (residentsrsquo bay)rdquo
Warning Notice and relocation rather than PCN for residents permit or white badge for the first 2 days Normal PCN on day 3 Both Warning Notice and code 00 to be issued for relocation
84 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
24rsu ldquoNot parked correctly within the markings of the bay or space (residentsrsquo bayshared-use bayelectronic paymentrdquo)
Warning Notice rather than PCN unless vehicle is preventing another vehicle from using an adjacent space or is causing an obstruction ie is a hazard to or is affecting traffic flow
40y ldquoParked in a designated disabled personrsquos parking place without displaying a valid disabled personrsquos
badge in the prescribed manner (obscuredillegible permit)rdquo
In blue badge bays Warning Notice rather than PCN for obscuredillegible white badge if a HHCT check confirms the badge as valid
40z ldquoParked in a designated disabled personrsquos parking place without displaying a valid disabled personrsquos
badge in the prescribed manner (out of date permit)rdquo In blue badge bays Warning Notice rather than PCN for expired white badge where badge expired up to 1 month Normal PCN thereafter
Marshals should issue one Warning Notice per day where above applies Code 00 relocations may also still be necessary in other circumstances Further ad hoc Warning Notice issue may be required for the introduction of new schemescontrolsenforcement as and when required Enforcement provider to be instructed when this applies Note 24u 40y amp 40z are not genuine codesuffix combinations as per London Councilsrsquo current list but have been
used by WCC for the purpose of Warning Notices only to enable us to convey to the motorist the error they have made These codes must not be used for PCNs
The Warning Notice makes it clear to the recipient that no payment is required but inevitably some motorists will still be confused and may question a Marshal or call the Contact Centre If so the motorist should be assured that no payment or further action on their behalf is required
85 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
WARNING NOTICES AND RELOCATIONS
Relocations
Since 2008 rather than clamping andor removing vehicles parked in contravention we have only relocated contravening vehicles to near-by paid-for bays (contravention dependent) Below outlines the protocols for relocating contravening vehicles following the issue of a PCN These protocols do not apply to situations where we are required to relocate vehicles that are not committing parking contraventions such as on the demands of the Police for the reasons of security Relocation Policy
Relocation should only generally occur in conjunction with the following contravention codes 16 21 23 40 41 42 45 47 48 amp 99
A common sense approach should be taken and all relocation activity should be proportionate (eg relocation may not be appropriate from an otherwise empty rank of bays)
Disabled badge holders should only be relocated if absolutely necessary
Aligned to the above relocation should only be considered in the following circumstances ndash o Where a vehicle is denying a specialist permit holder a space in a specialist bay (PCN codes 16 23 or
40) o Where a vehicle is denying a vehicle a space in a non-permit designated bay (PCN codes 23 41 42
45 or 47) o Where a vehicle is parked on zig-zags (codes 48 or 99) o Where a vehicle is parked in a suspended bay when the suspension is active (code 21) o Where an external request to relocate has been received from the Police from a Utility company
attending emergency works or from WCC Special Events
The table below shows the contraventions where we would consider relocation to be appropriate and the time constraints (if any) that the TMA 2004 places upon vehicle removal
PCN
CODE BASIC SUMMARY OF CONTRAVENTION
TIME CONSTRAINT
16 In permit space with no permit After 30 mins
21 Suspension Instant
23 Vehicle not designated for that parking place After 30 mins
40 Disabled bay Instant
41 Diplomats bay Instant
42 Police bay Instant
45 Taxi rank Instant
47 Bus stop Instant
48 Restricted area outside school Instant
99 Pedestrian crossingzig-zags Instant
any External requests to remove (eg Police special events emergency utility works etc)
Instant
Relocations should only take place when requests are made via the control room The control room must complete a full record of all relocation requests Once the request has come through from the control room the Marshal can then authorise for relocation and the crew proceed to relocate When relocating vehicles will be relocated to a paid-for bay as near to the original location as possible Only residentsrsquo permit holders should be moved to other residentsrsquo bays Other vehicles should only be relocated to residentsrsquo bays or onto yellow lines as an absolute last resort
86 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
A vehicle that has been relocated should not be issued with a further PCN at its new location for the rest of that day If the vehicle remains parked in contravention at its new location when controls recommence the following day a new PCN may then be issued Driver returns
If the driver or the person appearing to be in charge of the vehicle returns before the vehicle has all its wheels on the truck the vehicle should be released but any PCN remains payable Even if the vehicle is on the truck we should still look to release wherever practicable Unmoved vehicles post-relocation
Vehicles are to be left in situ at the new location unless it is necessary to relocate them again due to a suspension or Police request If the vehicle has not moved from the position it has been relocated to a PCN can be issued from the beginning of controlled hours the next day If the vehicle remains parked after this the AVRS procedure should be followed (see page 82)
The above protocols do not affect abandoned vehicles which can still be removed once the required notifications have been given and statutory time limits have been followed Non-contravention relocations
We will continue to receive external requests to removerelocate in certain circumstances such as from the Police for security reasons emergency utility company works WCC Special Events etc The process for necessary relocations where a contravention is not occurring remains the same but in these instances a dummy code 00 PCN will need to be created Relocation may be required without PCN issue when a code 21r Warning Notice is issued (see page 83)Note for a vehicle to be relocated in these circumstances a Marshal must issue both a Warning Notice and a code 00 PCN otherwise it will not show on the system and relocation details will not transfer to TRACE The code 00 PCN must not
be placed on the vehicle
SECTION 3 ndash MOVING TRAFFIC
87 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Camera Enforcement of Moving Traffic Contraventions
The KMECOP for enforcing parking contraventions by CCTV is outlined throughout Section 2 of this document
Directional signs on the carriageway only apply once the sign has been passed The direction is only active in the area behind the sign These are all lsquopositiversquo instruction signs Enforce showing the sign in the footage and the vehicle passing it However it is not necessary for the footage to show the front of the sign
SECTION 3 ndash MOVING TRAFFIC
88 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Box Junctions PCN Code 31 ldquoEntering and stopping in a box junction when prohibitedrdquo
Enforcement by CCTV
Instant code 31 PCN
Evidence must show vehicle approaching entering stopping and leaving the box junction The intention is to penalise motorists for entering the box junction when the exit is not clear and having to stop in the junction as a consequence of this action Preferably the footage should show the vehicle entering the junction or at least show the vehicle moving before stopping behind another stopped vehicle at the blocked exit Footage merely showing a vehicle stopped in a box junction is not considered evidence that the contravention has taken place Exemptions
1 Vehicle may be delayed by oncoming traffic waiting to turn right in which case do not issue
2 Vehicle forced to stop in the junction due to the braking of traffic ahead although the exit was clear at the
time the vehicle entered the box junction
3 Vehicles being used for Fire Brigade Ambulance or Police purposes
SECTION 3 ndash MOVING TRAFFIC
89 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Directional Instructions PCN Code 32 ldquoFailing to drive in the direction shown by the arrow on a blue signrdquo
Enforcement by CCTV
Instant code 32 PCN The appropriate PCN code suffix must be used when issuing a code 32 PCN
Turn left or right signs
Usually found on traffic islands and junctions these are intended to instruct traffic to proceed in the direction indicated by the arrow to prevent entering the path of oncoming traffic These signs are listed under the TSRGD 2002 as diagram 609 Proceed in the direction indicated by the arrow signs
These signs listed under the TSRGD 2002 as diagram 606 Vehicular traffic must proceed in the direction indicated by the arrow only apply to the junctions where they are sited The signs only instruct vehicles not to turn at that junction and to proceed in the direction indicated and do not apply anywhere in the street other than the junction Vehicles may be ticketed for turning at the junction where prohibited but not for performing U-turns within Piccadilly One-way traffic signs
This is the rectangular sign (TSRGD 2002 diagram 652) Contraventions include driving and reversing against the direction indicated
Evidence must show vehicle approaching and passing sign and driving in the wrong direction Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
SECTION 3 ndash MOVING TRAFFIC
90 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Route Restricting Certain Vehicles PCN Code 33 ldquoUsing a route restricted to certain vehiclesrdquo
Enforcement by CCTV
Instant code 33 PCN The appropriate PCN code suffix must be used when issuing a code 33 PCN
Evidence must show vehicle approaching and passing sign without complying with instruction Exemptions
1 Vehicles indicated on sign
2 Vehicle involved in moving an obstruction
3 Vehicle parked on the instruction of a uniformed Police officer
4 Vehicles used in connection with building operations or highway maintenance for work on the restricted route where the presence of the vehicle on the restricted route is essential This includes building
demolition and excavation street maintenance improvement reconstruction cleansing or lighting installation alteration cleaning or repair of sewers installation or repair of gas water or electricity mains pipes or apparatus or telecommunications systems placing maintenance or removal of signage or traffic lights and scaffolding lorries and glaziers carrying out work
5 Local Authority refuse collection vehicles when collecting refuse
6 Roadsweepers when sweeping roads
7 Royal Mail vehicles when delivering or collecting mail
8 Vehicle being used for Fire Brigade Ambulance or Police purposes
9 WCC formal instruction to disregard Oxford Street
Buses taxis and cycles restriction applies from Orchard Street (West) through to Rathbone Place (East) Monday to Saturday 0700ndash1900 Footage must show vehicles at the time they drive past the restriction sign and enter the restricted area PCNs may not be issued unless the vehicle is seen passing the sign
SECTION 3 ndash MOVING TRAFFIC
91 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Prohibited Turns PCN Code 50 ldquoPerforming a prohibited turnrdquo
Enforcement by CCTV
Instant code 50 PCN The appropriate PCN code suffix must be used when issuing a code 50 PCN
Evidence must show vehicle approaching and passing sign and making prohibited turn Note that a 3-point turn can still be defined as a lsquou-turnrsquo Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
SECTION 3 ndash MOVING TRAFFIC
92 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
No Entry PCN Code 51 ldquoFailing to comply with a no entry signrdquo
Enforcement by CCTV
Instant code 51 PCN
Evidence must show vehicle approaching and passing sign without complying with instruction Contravention includes reversing past the sign Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
SECTION 3 ndash MOVING TRAFFIC
93 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Prohibition on Certain Vehicle Types
PCN Code 52 ldquoFailing to comply with a prohibition on certain types of vehiclerdquo
Enforcement by CCTV
Instant code 52 PCN The appropriate PCN code suffix must be used when issuing a code 52 PCN
Evidence must show vehicle approaching and passing sign without complying with instruction Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes 2 WCC formal instruction to disregard
SECTION 3 ndash MOVING TRAFFIC
94 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
75 Tonnes Goods Vehicle Weight Restriction
PCN Code 52g ldquoFailing to comply with a prohibition on certain types of vehicle (goods vehicles exceeding max gross weight indicated)rdquo
Enforcement by CCTV
Instant code 52g PCN The appropriate code 52g PCN codesuffix must be used when issuing a weight restriction
PCN The restriction is for a goods vehicle the maximum gross weight of which exceeds 75 tonnes to proceed past the sign Evidence must show vehicle approaching and passing sign without complying with instruction Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes
2 Vehicles being used for the purposes of exercising any statutory power or duty or performing any statutory
duty therein
3 Vehicle being used for the purposes of gaining access to or leaving any land or premises fronting upon or accessible only from that street
4 Vehicle being used for the removal of any obstruction to traffic in that street the maintenance improvement reconstruction cleaning or lighting of that street the laying erection alteration or repair in or adjacent to that street of any sewer or of any main pipe or apparatus for the supply of gas water or electricity or of any telecommunication system or the placing maintenance or removal of any traffic sign in that street if the vehicle cannot conveniently and lawfully be used for that purpose in any other street
5 WCC formal instruction to disregard
SECTION 3 ndash MOVING TRAFFIC
95 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
MOVING TRAFFIC CONTRAVENTIONS
Pedestrian Zones
PCN Code 53 ldquoFailing to comply with a restriction on vehicles entering a pedestrian zonerdquo
Enforcement by CCTV
Instant code 53 PCN
Evidence must show vehicle approaching and passing sign without complying with instruction Exemptions
1 Vehicle being used for Fire Brigade Ambulance or Police purposes 2 WCC formal instruction to disregard
SECTION 4 ndash CHANGES TO PREVIOUS VERSION V18
96 City of Westminster Kerbside Management amp Enforcement Code of Practice v20 July 2014
WHOLE DOCUMENT
Title of document amended to lsquoKerbside Management amp Enforcement Code of Practice (and abbreviated to KMECOP)
References to Pay by Phone system amended to Pay-to-Park (and abbreviated to P2P)
References to CEOs replaced by Marshals
SECTION 1 - INTRODUCTION
Deletion of reference to Marshal COP as this has now been incorporated into the Operational Manual in para 36
Clarification of the role of the Marshal in para 61
SECTION 2 ndash PARKING
Parking Bays
Paid-For Motorcycle Bays
Addition of exemption 15 re Camden amp RBKC resident permit holders
Warning Notices and Relocations
Relocations
Enhancement of Relocation Policy section