Version: 10.3.0 TC/SNMP Integration Manual

Kofax Communication ServerTC/SNMP Integration ManualVersion: 10.3.0

Date: 2019-12-13

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Table of ContentsChapter 1: Preface...................................................................................................................................... 7Chapter 2: References................................................................................................................................ 8Chapter 3: SNMP Objects Available for KCS Applications.................................................................... 9

MIB Files.............................................................................................................................................9SNMP Traps..................................................................................................................................... 10

Event Categories................................................................................................................... 10Event Reasons.......................................................................................................................11All Kofax Communication Server Applications...................................................................... 12TCOSS................................................................................................................................... 12TC/LINK..................................................................................................................................12TC/MWA-MX.......................................................................................................................... 13TC/VoiceAccess..................................................................................................................... 13TC/VoiceLink.......................................................................................................................... 13TC/Archive..............................................................................................................................13TCDCSIGN.............................................................................................................................14TC/FILBRK............................................................................................................................. 14TC/LANPRT........................................................................................................................... 14TC/BROADCAST................................................................................................................... 14TC/PROBE............................................................................................................................. 14TC/REPORT...........................................................................................................................14TC/FoIP (T.38 Fax)................................................................................................................15TC/Message Release Manager.............................................................................................15TWS....................................................................................................................................... 15

SNMP Traps per Module..................................................................................................................15Module TCARCH................................................................................................................... 15Module TCDCLINK................................................................................................................ 20Module TCECP......................................................................................................................23Module TCESCAL..................................................................................................................24Module TCFILBRK.................................................................................................................24Module TCGENDEP.............................................................................................................. 24Module TCIMGIO...................................................................................................................27Module TCLAD...................................................................................................................... 28Module TCLANPRT............................................................................................................... 28Module TCLFI........................................................................................................................ 28

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Kofax Communication Server TC/SNMP Integration Manual

Module TCLIB........................................................................................................................29Module TCLINK..................................................................................................................... 30Module TCLINKGW............................................................................................................... 35Module TCLINKLN.................................................................................................................36Module TCLINKMD................................................................................................................47Module TCLINKMX................................................................................................................47Module TCLINKSC................................................................................................................ 49Module TCLINKWM...............................................................................................................51Module TCLINKX4.................................................................................................................52Module TCLMQ......................................................................................................................54Module TCLPD...................................................................................................................... 54Module TCLSJ....................................................................................................................... 54Module TCLSI........................................................................................................................55Module TCLSM......................................................................................................................55Module TCMWAMX............................................................................................................... 56Module TCDCEXE.................................................................................................................57Module TCOSS......................................................................................................................58Module TCPDD......................................................................................................................64Module TCPREPROCESS.................................................................................................... 64Module TCPROBE.................................................................................................................64Module TCREPORT.............................................................................................................. 65Module TCRTF...................................................................................................................... 68Module TCRESOLVE.............................................................................................................69Module TCSPILN...................................................................................................................70Module TCSPIMX.................................................................................................................. 71Module TCSRV...................................................................................................................... 73Module TCSX.........................................................................................................................75Module TCVMAIL...................................................................................................................76Module TOM.......................................................................................................................... 77Module TCRELAGT...............................................................................................................77Module PrintRtf...................................................................................................................... 78Module TCLINKDMS............................................................................................................. 78Module TCLSI_BATCH.......................................................................................................... 78Module TWS.......................................................................................................................... 78Module Module TNC_WSA................................................................................................... 79Module TCLDAP....................................................................................................................79Module TCLDIF......................................................................................................................80Module TCLINKAC................................................................................................................ 80

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Module TCOCR..................................................................................................................... 81Module TCPOP3....................................................................................................................81Module TCSOAP................................................................................................................... 81KCIC_AEF_KC_Plug_In.........................................................................................................83Module KCSBACKUP............................................................................................................ 83Module KCSLYNCLINK......................................................................................................... 84Module Merlin........................................................................................................................ 85Module TCDISK.....................................................................................................................87Module TCDISTMF................................................................................................................87Module TCE_H323................................................................................................................ 87Module TCE_RES..................................................................................................................87Module TCLICONV................................................................................................................88Module TCMsgWait............................................................................................................... 88Module TCSTATUS................................................................................................................88Module TCVLink2.................................................................................................................. 88Module TFC........................................................................................................................... 90Module TNC_DocConv..........................................................................................................91Module TNC_File...................................................................................................................91Module TNC_XSLT................................................................................................................ 91Module USRDDE...................................................................................................................91Module USRIO.......................................................................................................................92

Performance Counters......................................................................................................................92All Kofax Communication Server Applications...................................................................... 93TCOSS................................................................................................................................... 93TC/LINK..................................................................................................................................98TC/REPORT.........................................................................................................................102

Chapter 4: Integration with HP OpenView Network Node Manager...................................................105Loading Kofax Communication Server MIBs Interactively............................................................. 105Loading Kofax Communication Server MIBs via Command Line Tools.........................................106Monitoring Kofax Communication Server Traps (Manual Configuration).......................................106Querying Kofax Communication Server Performance Counters....................................................109Displaying Performance Counter Information in a Graphic........................................................... 110Configuring Data Collection Automatically..................................................................................... 112Configuring Data Collection Manually............................................................................................ 114

Chapter 5: Integration with IBM Tivoli NetView...................................................................................120Loading Kofax Communication Server MIBs Interactively............................................................. 120Loading Kofax Communication Server MIBs via Command Line Tools.........................................120Monitoring KCS Traps (Manual Configuration).............................................................................. 121

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Monitoring KCS Traps (Automatic Configuration).......................................................................... 123Querying Kofax Communication Server Performance Counters....................................................124Displaying Performance Counter Information in a Graphic........................................................... 125Configuring Data Collection Automatically..................................................................................... 127Configuring Data Collection Manually............................................................................................ 129

Chapter 6: How To…...............................................................................................................................136Alert When Application Availability Stops...................................................................................... 136

Via TCSRV Performance Counter.......................................................................................137Via TCSRV Events.............................................................................................................. 137Via TCSRV Heartbeat Event............................................................................................... 137Via Application-Specific Events........................................................................................... 137

Alert When TCSRV Is Unable to Restart an Application............................................................... 138Alert When Application Is Unavailable for 10 Minutes...................................................................138Alert If Faxes Cannot Be Sent.......................................................................................................138Alert If TCLINK Does Not Pick Up Messages from TCOSS..........................................................138Alert If No Messages Received from Remote Mail System...........................................................138Alert If TC/LINK Encounters Too Many Document Conversion Errors.......................................... 139

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Chapter 1

Preface

Kofax Communication Server applications can be monitored via SNMP management applications like HPOpenView or IBM Tivoli. The basics of SNMP and the Kofax Communication Server SNMP extension DLL(TC/SNMP) are described in a separate document (TC/SNMP Technical Manual).

This document gives an overview about information that is available via SNMP, from various KofaxCommunication Server applications, and about integration possibilities with different SNMP managementapplications.

Important The Kofax Communication Server and its components formerly used the name TOPCALL.Some screen images and text in this manual may still use the former name.

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Chapter 2

References

The technical details of Kofax Communication Server SNMP Integration are described in the TC/SNMPTechnical Manual:• Definition of SNMP and related terms (OID, MIB, SNMP Agent, SNMP Manager)• Conversion of Kofax Communication Server event log entries to SNMP traps• Access to Kofax Communication Server performance data via SNMP Get• Installation of TC/SNMP and SNMP tools• Trap configuration• TC/SNMP registry settings• Advanced SNMP information

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Chapter 3

SNMP Objects Available for KCS Applications

All workstations where TC/SNMP is installed can create traps for Kofax Communication Serverapplications and offer data collection from Kofax Communication Server performance counters via SNMPGet.

MIB FilesSNMP manager applications like HP OpenView Network Node Manager or IBM Tivoli NetView can useMIB files to retrieve information about Kofax Communication Server SNMP objects.

The following MIB files can be installed via TC/SP or TC/LP Setup.

File Description

TOPCALL.MIB Defines SNMP traps for all applications

BOOT.MIB TCSRV performance counters (for all applications)

TCOSS.MIB Standard performance counters for non-ASP TCOSS

TCOSS01.MIB to TCOSS20.MIB Standard performance counters for ASP TCOSS instances 01to 20

TCLINKAC.MIB TC/LINK-AC performance counters

TCLINKCCD.MIB TC/LINK-CCD performance counters

TCLINKFI.MIB TC/LINK-FI performance counters

TCLINKGW.MIB TC/LINK-GW performance counters

TCLINKLN.MIB TC/LINK-LN performance counters

TCLINKMD.MIB TC/LINK-MD performance counters

TCLINKMFP.MIB TC/LINK-MFP performance counters

TCLINKMQ.MIB TC/LINK-MQ performance counters

TCLINKMX.MIB TC/LINK-MX performance counters

TCLINKMX7.MIB TC/LINK-MX7 performance counters

TCLINKOC.MIB TC/LINK-OC performance counters

TCLINKRS.MIB TC/LINK-RS performance counters

TCLINKSC.MIB TC/LINK-SC performance counters

TCLINKSDD.MIB TC/LINK-SDD performance counters

TCLINKSI.MIB TC/LINK-SI performance counters

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File Description

TCLINKSJ.MIB TC/LINK-SJ performance counters

TCLINKSM.MIB TC/LINK-SM performance counters

TCLINKWM.MIB TC/LINK-WM performance counters

TCLINKX4.MIB TC/LINK-X4 performance counters

TCLINKXML.MIB TC/LINK-XML performance counters

TCREPORT.MIB TC/REPORT performance counters

SNMP TrapsSNMP Traps are created from event log entries. All KCS applications share a single trap OID.

All SNMP traps created by Kofax Communication Server applications have OID .1.3.6.1.4.1.3007.0.1(.iso.org.dod.internet.private.enterprises.topcall.topcall_OV_v1trap)

The traps have parameters that allow to distinguish between:• Computer name (trap parameter 1)• Name of the application creating the trap (trap parameter 4), such as “TCOSS05”• Event ID (trap parameter 5)• Event type (trap parameter 6)• Module creating the trap (trap parameter 7), such as “TCSI”• Event description (trap parameter 8)

For better classifications, events can be grouped into categories (according to their consequences).Events can also be grouped by reason.

See SNMP Traps by Module for a list of all events created by Kofax Communication Server applicationssorted by module, category and reason.

Event CategoriesEvent categories indicate severity and consequences of an event. Every event has exactly 1 category. Inthe SNMP_CONFIG application, you can display events sorted by category.

The following table lists the currently available categories; it may be changed in the future.

Category TCOSS errorlevel

Description

Process available 1 Application starts or becomes available (such as end of TCLINK idlemode)

Process unavailable Not applicable Application stops or becomes unavailable (such as change to idle mode)

Fatal error 6 An error that leads to application shutdown

Line out of order 3 Line out of order (TCOSS only)

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Category TCOSS errorlevel

Description

Feature unavailable 5 Part of the application’s features is unavailable, but the application keepsrunning.

Single item error nodata loss

4 A non-fatal error occurred while processing a single item (such asmessage, user, etc.) or a one-time error that has been corrected

Single item error withdata loss

Not applicable A non-fatal error occurred while processing a single item, informationdiscarded to keep process alive, such as TCOSS Init4.(not for normal cleanup or text field truncation)

General warning 2 A temporary error that does not lead to application shutdown and doesnot fit into the above categories (such as directory sync finished witherrors).

General information 1 An informational event that does not fit into the above categories (such asdirectory sync successfully finished)

Event ReasonsEvent reasons indicate where to look for the reason of the problem (on TCOSS, on the local workstation,etc.). Every event has exactly 1 reason. In the application SNMP_CONFIG, you can display events sortedby reason.

Reason Description

TCOSS: objects Missing users, messages, templates

TCOSS: credentials TCOSS login error due to wrong user id or password

TCOSS: licenses No valid license

TCOSS: permissions Missing permissions on TCOSS server

TCOSS: other Other errors in interaction with TCOSS server, problem connecting to TCOSSserver

OS: files Problem accessing a file on the local workstation or on a used network share

OS: applications Problems with third party applications

OS: resources Problems with memory allocation, thread creation, ..

OS: permissions “Access denied” errors

OS: other Other errors with local workstation

application: integrity Wrong DLL version

application: configuration Missing configuration values in the registry

application: interface Error in communication between application components

Mail Server Error in communication with a remote mail server

User Input Problem caused by information entered by a user

Other Reason unknown, not matching above reasons, or no real error

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All Kofax Communication Server ApplicationsThe following modules are used by all Kofax Communication Server applications.

Module (trap parameter 7) Description See chapter …

TCSRV KCS ServiceTraps inform about the status of TCSRV, the startedapplication or the workstation.

Module TCSRV

TCLIB TCLIB.DLLMost traps signal performance counter problems.

Module TCLIB

Traps that can be correlated to an application instance have the application name (registry subkey name)in trap parameter 4.

TCOSSTrap parameter 1 holds the name of the TCOSS server; trap parameter 4 holds the name of the TCOSSinstance (registry subkey name).

See the chapter Module TCDCEXE for details.

TC/LINKTrap parameter 1 holds the name of the link server, and trap parameter 4 holds the name of the linkinstance (registry subkey name).

The following modules are used by all link types.


TCLINK TCLINK.EXE Module TCLINK

TCDCLINK Document converter Module TCDCLink

TCGENDEP TCGENDEP.DLL,Automatic creation of KCS dependencies

Module TCGENDEP

TCLAD Optional, for Active Directory dirsync Module TCLAD

TCLPD Optional, for Sun/iPlanet dirsync Module TCLPD

TCPDD Printer driver Module TCPDD

Special link modules

Module (trap parameter 7) Link type See chapter …

TCLINKAC TC/LINK-AC Module TCLINKAC

TCLFI TC/LINK-FI, XML and CCD Module TCLFI

TCLINKGW TC/LINK-GW Module TCLINKGW

TCLINKLN TC/LINK-LN Module TCLINKLN

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Module (trap parameter 7) Link type See chapter …

TCLINKMX TC/LINK-MX Module TCLINKMX

TCLINKSC TC/LINK-SC Module TCLLINKSC

TCLMQ TC/LINK-MQ Module TCLMQ

TCLSJ TC/LINK-SJ Module TCLSJ

TCLSI TC/LINK-SI Module TCLSI

TCLSM TC/LINK-SM, OC, SDD, MX7 and MFP Module TCLSM

TCLINKDMS TC/LINK-RS Module TCLINKDMS

PrintRtf TC/LINK-MX Module PrintRtf

TCLSI_BATCH TCLSI_BATCH (tool for TC/LINK-SI) Module TCLSI_BATCH

TC/MWA-MXSee section Module TCWAMX.

TC/VoiceAccessThe following modules are used by TC/VoiceAccess:


TCECP TCECP (host for TC/VoiceAccess and TC/VoiceLink)

TCVMAIL VoiceMail application Module TCVMAIL

TCPREPROCESS Optional. Preprocessor. Module TCPREPROCESS

TCSPILN Optional. Notes integration. Module TCSPILN

TCSPIMX Optional. Exchange integration. Module TCSPIMX

TC/VoiceLinkThe following modules are used by TC/VoiceLink:


TCECP Host for TC/VoiceLink and TC/VoiceAccess

TC/ArchiveThe following modules are used by TC/ARCHIVE:


TCARCH TC/ARCHIVE application Module TCARCH

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TCDCSIGNThe following modules are used by TCDCSIGN:


TCDCEXE For digital signature Module TCDCEXE

TC/FILBRKThe following modules are used by TC/FILBRK:


TCFILBRK TC/FILEBREAK application Module TCFILBRK

TC/LANPRTThe following modules are used by TC/LANPRT:


TCLANPRT TC/LANPRINT application Module TCLANPRT

TC/BROADCASTThe following modules are used by TC/BROADCAST:


TCRESOLVE TCRESOLVE.EXE Module TCRESOLVE

TCGENDEP Automatic creation of Kofax Communication Serverobjects

Module TCGENDEP

TC/PROBEThe following modules are used by TC/PROBE:


TCPROBE TCPROBE.EXE Module TCPROBE

TCGENDEP Automatic creation of KCS objects Module TCGENDEP

TC/REPORTThe following modules are used by TC/REPORT:


TCREPORT Fetch agent and report agent Module TCREPORT

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TC/FoIP (T.38 Fax)The following modules are used by TC/FoIP:


TCCAPIFX CAPI interface for TC/FoIP

TC/Message Release ManagerThe following modules are used by TC/Message:


TCRELAGT Automatic cleanup of Kofax Communication Servermessage store

Module TCRELAGT

TWSThe following modules are used by TWS:


TWS Module TWS

SNMP Traps per ModuleThis section describes the SNMP traps for each module.

Module TCARCHCategory Reason Trap / Event Severity Description

Fatal error application:integrity

C0025341 /21313

E Corrupt volume index file size %1.


C0025342 /21314

E Corrupt volume index file header.


C0025345 /21317

E Volume number %1 required for creationof index volume.


C0025346 /21318

E Index volume would exceed the maximumvolume size (%1 Bytes).


C0025347 /21319

E Index volume would include more than %1regular volumes.

Fatal error OS: files C0025339 /21305

E Unable to access volume index on path%1.

Fatal error OS: files C002533B /21307

E Transaction rollback error %1.

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Category Reason Trap / Event Severity Description

Fatal error OS: files C002533C /21308

E Create volume %1 error %2.

Fatal error OS: files C002533D /21309

E Open volume %1 error %2.

Fatal error OS: files C002533E /21310

E Close volume %1 error %2.

Fatal error OS: files C002533F /21311

E Reorganize volume %1 error %2.

Fatal error OS: files C0025340 /21312

E Cyclic delete volume %1 error %2.

Fatal error Other C0025334 /21300

E Hardware not supported (no TC9xdetected).


E Hardware not supported (no TP80detected).


E Hardware not supported (unable to readdisk size, error %1).

Featureunavailable

application:configuration

8002526C /21100

W Stop word file %1 too long, truncated.

Featureunavailable


8002526D /21101

W Unable to open stop word file %1.

Featureunavailable


8002527E /21118

W User %1 profile not loaded – error %2.

Generalinformation

Other 4002520A /21002

I Startup information: archive has %1volumes

Generalinformation

Other 40025209 /21001

I Startup information: archive path %1closed online volumes: %2, maximum:%3%4

Generalinformation

Other 4002520B /21003

I New archive volume %1 complete

Generalinformation

Other 80025281 /21121

W Please put a blank CD into the Archiveserver's CD writer.

Generalinformation

Other 80025282 /21122

W Please put blank CDs into jukebox (currentnumber of blank CDs in jukebox: %1)

Generalinformation

Other 4002520D /21005

I CD #%1 of volume %2 has been writtenand verified

Generalinformation Other 703 E wrong type of stream

Generalinformation Other 704 E maximum number of documents on

archive volume reached

Generalinformation Other 705 E buffer for mail entry too small

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Generalinformation Other 706 E info record split

Generalinformation Other 707 E string too long for word tree

Generalinformation Other 708 E error inserting key into word tree

Generalinformation Other 709 E info occurrence list record full

Generalinformation Other 710 E info already set in occurrence list

Generalinformation Other 711 E wrong index in volume table

Generalinformation Other 712 E error creating win32 event

Generalinformation Other 713 E info incompatible file version

Generalinformation Other 714 E error in file access

Generalinformation Other 715 E transaction handler blocks maximum

number reached

Generalinformation Other 716 E info search thread reset

Generalinformation Other 717 E no search thread found

Generalinformation Other 718 E search result buffer overflow

Generalinformation Other 719 E wrong document number

Generalinformation Other 720 E CD volume compare failed, files not equal

Generalinformation Other 721 E maximum number of volumes reached

Generalinformation Other 722 E search stopped for CD writing

Generalinformation Other 723 E error with tcrOpen function

Generalinformation Other 724 E volume space full

Generalinformation Other 725 E archive data base file corrupt

Generalinformation Other 726 E error allocating memory

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Generalinformation Other 727 E archive disk full

Generalinformation Other 728 E index volume can't be created

Generalinformation Other 729 E corrupt word tree building index volume

Generalinformation Other 730 E corrupt occurrence list building index

volume

Generalinformation Other 731 E internal error opening index volume

Generalinformation Other 732 E Error in communication with TCJUKE

process

Generalinformation Other 733 E TCJUKE process did not complete

function within timeout

Generalinformation Other 734 E internal error in CD writer thread

Generalinformation Other 735 E encrypted copy of volume not found

Generalinformation Other 736 E no blank CD or no CD writer accessible

Generalinformation Other 737 E CD could not be written without errors

Generalinformation Other 738 E the jukebox manager service is not

responding

Generalinformation Other 739 E jukebox or magazine inactive

Generalinformation Other 740 E not enough space on CD

Generalinformation Other 741 E generic jukebox access or CD writing error

Generalinformation Other 742 E jukebox / CD writer license error

Generalinformation Other 743 E file size exceeds 4 GB limit

General warning OS: files 8002526E /21102

W Unable to access logical drive %1 (error%2).

General warning OS: files 8002526F /21103

W Create file %1 mode %2 error %3.

General warning OS: files 80025270 /21104

W Write file position %1 size %2 written %3Bytes error %4.


W Read file position %1 size %2 read %3Bytes error %4.

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W Remove Directory %1 error %2.

General warning OS: files 80025278 / 21112 W Disk full, extra cyclic delete / move tosecondary path performed to free diskspace.

General warning OS: files C0025338 /21304

E Not enough disk space on %1.

General warning OS: files C002533A /21306

E Unable to open data base file %1 ofvolume %2 on path %3. Volume will beskipped in archive search !

General warning Other 80025273 /21107

W Transaction start error %1.


W Transaction commit error %1.

General warning Other 80025276 / 21110 W Move volume %1 to path %2 error %3.

General warning Other 80025277 / 21111 W Volume %1 has not been saved to CD yet(it will be due for cyclic deletion).

General warning Other 8002527B /21115

W Archive not up-to-date, last messagearchived %1, last error %2 (%3).

General warning Other 8002527D /21117

W No new messages found to be archivedsince %1.

General warning Other C0025337 /21303

E Logical drive %1 type %2 not supported.


W Error %1 (%2) occurred preparingencrypted copy of volume %3 on path %4.


W Error %1 (%2) occurred writing CD ofvolume %3


W Error %1 (%2) occurred verifying CD ofvolume %3 on path %4

General warning User input 8002527C /21116

W Archive not up-to-date, last messagearchived %1, archiving stopped byoperator.

Processavailable

Other 40025208 /21000

I TC/ARCHIVE release %1 started

Processunavailable

Other C0025344 /21316

E TC/ARCHIVE process ends with error %1(%2).

Processunavailable

User input 4002520C /21004

I TC/ARCHIVE process terminated byoperator.

Single item errorwith data loss

application:integrity

80025275 /21109

W Corrupt %1 file record at position %2.


TCOSS: objects 80025279 / 21113 W Document content (folder %1 file %2)already removed from short term archive.

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TCOSS: objects 8002527A /21114

W Linked attachment (folder %1 file %2) notfound on KCS Message Server.


User input C0025343 /21315

E Message too big to fit on archive volume,will skip message.


User input 8002527F /21119

W Message too big, not archived: Folder:"%1", File:"%2", Size:%3, Date:%4,From:"%5 (%6)", To:"%7 (%8)", Subject:"%9".


User input 80025280 /21120

W Linked attachment too big, not archived:Folder: " %1", File: "%2", Size: %3.

Module TCDCLINKCategory Reason Trap / Event Severity Description

General warning Other 80030816 / 2070 W The process %1 has exceeded the timeoutof %2 ms to react to a "new default printer"notification for the %3. time.

General warning Other 80030817 / 2071 W The process %1 has exceeded the timeoutof %2 ms to react to a "new default printer"notification more often, than the configuredtolerance of %3. Therefore, it will nolonger receive such notifications.

General warning Other C003080F / 2063 E Unhandled Print Jobs found in PrintQueue

General warning application:integrity

2100 E TCDCLINK Error: %1

General warning Other 2101 W TCDCLINK Warning: %1

General warning application:configuration

2103 W TCDCLINK Warning: %1;

Single item errorno data loss


C00307F2 / 2034 E Cannot convert .exe, .bat, .com or .regfiles


Other 40030806 / 2054 I A document (%1) could not be convertedfor any reason (macro, layout). TCDC is inHelpMode.


Other 80030808 / 2056 W Could not convert file %1. It is saved as%2 for further checking.


Other C0030809 / 2057 E Could not convert file %1. The limit of%2 KB of the Problem Directory %3 isreached. No further files are written to thisdirectory.


Other C003080A / 2058 E Could not convert file %1. The limit of%2 KB of the Helpme Directory %3 isreached. No further files are written to thisdirectory.

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Other C003080B / 2059 E Job %1 is not for JFMERGE. OnlyJFMERGE Jobs are allowed.

Generalinformation Other 2000 E SE: The system is out of memory or

resources

Generalinformation Other 2001 E SE: Incorrect function

Generalinformation Other 2002 E SE: File not found

Generalinformation Other 2003 E SE: Path not found

Generalinformation Other 2004 E SE: The system cannot open the file.

Generalinformation Other 2005 E SE: Access denied

Generalinformation Other 2008 E SE: Out of memory

Generalinformation Other 2011 E SE:An attempt was made to load a

program with an incorrect format

Generalinformation Other 2026 E SE: Sharing violation

Generalinformation Other 2027 E SE: The file name association is

incomplete or invalid.

Generalinformation Other 2028 E SE:The DDE transaction could not be

completed because the request timed out.

Generalinformation Other 2029 E SE: The DDE transaction failed

Generalinformation Other 2030 E

SE: The DDE transaction could notbe completed because other DDEtransactions were being processed.

Generalinformation Other 2031 E SE: There is no application associated

with the given file name extension.

Generalinformation Other 2032 E SE: The specified dynamic-link library was

not found.

Generalinformation Other 2035 E Problems with DDE-Server

Generalinformation Other 2036 E Timeout waiting for printer driver

Generalinformation Other 2037 E Cannot Install Hook for client Application

Generalinformation Other 2038 E Unable to copy file

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Generalinformation Other 2039 E EACCESS cannot remove file (access)

Generalinformation Other 2040 E TCDC was aborted while converting this

file.

Generalinformation Other 2041 E Have no memory to record keystrokes

Generalinformation Other 2042 E App was killed the hard way!

Generalinformation Other 2043 E App terminates before timeout

Generalinformation Other 2044 E TCPD_attach to TCDDIMON.DLL fails

Generalinformation Other 2045 E Error loading TCDDIMON.DLL or its fns

Generalinformation Other 2046 E Error launching printing application

Generalinformation Other 2047 E Error stopping printing application

Generalinformation Other 2048 E No file associated to document

Generalinformation Other 2049 E No 16 - Bit application allowed in

background

Generalinformation Other 2050 E Printing callback returned error

Generalinformation Other 2051 E Error creating / opening mutex

Generalinformation Other 2052 E Ignore files with the extension %1

Generalinformation Other 2053 E Unable to duplicate the passed TCSI

Object for RTF printing

Generalinformation Other 2055 E JFMERGE has failed to print.

Generalinformation Other 2060 E Reject files with extension %1.

Generalinformation Other 2061 I File is already a pdf file

Generalinformation Other 2062 E The printer does not exist

Generalinformation Other 2064 E Failed to read from or write to the registry

Generalinformation Other 2065 E Failed to set a new default printer

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Generalinformation Other 2066 E Failed to print to TIFF/PDF printer

Generalinformation Other 2067 E Failed to create a temporary file or

filename

Generalinformation Other 2068 E Failed to set name of output file for TIFF/

PDF printer

Generalinformation Other 2069 E Failed to embed TIFF/PDF file into KCS

message (TCSI error)

Generalinformation Other 2102 I TCDCLINK Information: %1

Module TCECPCategory Reason Trap / Event Severity Description

Fatal error application:interface

C0247541 /30017

E Problem with TCRT (%1 - %2).


C0247542 /30018

E Missing account permissions to launchand access COM objects (%1).

Fatal error OS: resources C024753D /30013

E COM Init failed.

Fatal error OS: resources C0247540 /30016

E System Exception in %1 (%2).

Fatal error TCOSS: other 30019 E Error while accessing TCOSS %1 (%2)

Fatal error TCOSS: licenses 30020 E No valid license available for %1

Generalinformation

OS: resources 4024753B / 30011 I Supervisor thread locked; Restartrequested

Generalinformation

OS: resources 4024753C /30012

I Worker Thread Problem detected; restartissued

Generalinformation Other 30014 E Error in plugin %1 (Code %2)

Generalinformation Other 30015 E Invalid operating system detected.

General warning OS: resources C024753A /30010

E Resource Problem

Process available Other 40247530 / 30000 I Starting Process %1 (plugins %2)

Processunavailable

Other 40247531 / 30001 I Ending Process %1

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Module TCESCALCategory Reason Trap / Event Severity Description

Featureunavailable


C0307D00 /32000

E Unknown Recipient %1!

Featureunavailable


C0307D08 /32008

E Unknown Date or Time Entry %1

Featureunavailable

Other C0307D01 /32001

E Can’t Send Message

Featureunavailable

Other 32002 E Can't find Userfile %1

Generalinformation


C0307D03 /32003

E Can't find Calender file %1

Generalinformation


C0307D06 /32006

E Wrong Calendar file

Generalinformation

Other C0307D09 /32009

E %1

Generalinformation

Other 32005 E Wrong Userfile

Processunavailable


C0307D04 /32004

E Can't Logon

Processunavailable


C0307D07 /32007

E Not enough rights for user %1

Module TCFILBRKCategory Reason Trap / Event Severity Description

Process available Other 40215DC2 /24002

I TCFILBRK version %1 started

Processunavailable

Other C0215DC1 /24001

E TCFILBRK has been stopped with error%1 (%2)

Processunavailable

User input 40215DC0 /24000

I TCFILBRK has been stopped by TCSRVor with Ctrl-Break.

Module TCGENDEPCategory Reason Trap / Event Severity Description

Featureunavailable

TCOSS: other C01216CA / 5834 E Error %1(%2): cannot log on to server %3

Generalinformation

TCOSS: objects 401216B1 / 5809 I Message %1 successfully created

Generalinformation

TCOSS: objects 401216B2 / 5810 I User %1 successfully created

24



Generalinformation

Other 5811 I Successfully logged on to server %1 asuser %2

Generalinformation

Other 5812 I Successfully logged off from KCS

Generalinformation

TCOSS: objects 401216B5 / 5813 I Queue user %1 successfully created

Generalinformation

TCOSS: objects 401216B6 / 5814 I Service %1 successfully created

Generalinformation

TCOSS: objects 401216B7 / 5815 I Addressbook entry %1 successfullycreated

Generalinformation

TCOSS: objects 401216D0 / 5840 I Addressbook entry %1 successfully writtento file %2

Generalinformation

TCOSS: objects 401216D1 / 5841 I User %1 successfully written to file %2

Generalinformation

TCOSS: objects 401216D3 / 5843 I Message %1 successfully written to file%2

Generalinformation

TCOSS: objects 401216D4 / 5844 I Service %1 successfully written to file %2

General warning application:interface

C01216A8 / 5800 E %1: invalid parameters


C01216A9 / 5801 E %1: recipient name missing


C01216AA / 5802 E %1: image file path missing


C01216AB / 5803 E %1: user image path missing


C01216AC / 5804 E %1: user name missing


C01216AD / 5805 E %1: message name missing


C01216AE / 5806 E %1: service name missing


C01216AF / 5807 E %1: invalid InitMode parameter %2


C01216B0 / 5808 E %1: invalid KCS session handle(s)


C01216C9 / 5833 E TCSI error %1(%2) in %3, object %4

General warning OS: files C01216C7 / 5831 E File %1 cannot be opened for reading.

General warning OS: files C01216C8 / 5832 E Error %1 (%2) reading from file %3. BadTCSI image.

25



General warning OS: resources C01216CD / 5837 E %1: not enough memory.

General warning TCOSS: objects 801216B8 / 5816 W User %1 exists, but is no queue user

General warning TCOSS: objects C01216B9 / 5817 E %1: address book entry %2 does not exist

General warning TCOSS: objects C01216C2 / 5826 E KCS object cannot be stored, as it wasupdated by another user. Try again later.

General warning TCOSS: objects C01216C3 / 5827 E User %1 cannot be created. A recipientwith the same name already exists.

General warning TCOSS: objects C01216C4 / 5828 E User %1 cannot be created, error %2(%3). See previous log entries.

General warning TCOSS: objects C01216C5 / 5829 E Address book entry %1 cannot be created,error %2 (%3). See previous log entries.

General warning TCOSS: objects C01216C6 / 5830 E Service %1 cannot be created, error %2(%3). See previous log entries.

General warning TCOSS: objects C01216CB / 5835 E Queue user %1 cannot be createdbecause an address book entry alreadyexists.

General warning TCOSS: objects C01216CC / 5836 E Queue user %1 cannot be created,because a normal user with the samename already exists.

General warning TCOSS: objects C01216CE / 5838 E A service %1 already exists, prefix is %2instead of %3

General warning TCOSS: objects C01216CF / 5839 E A service %1 already exists, address typeis %2 instead of %3.


Other C01216BA / 5818 E Address book entry %1 cannot be writtento file %2. See previous log entries


Other C01216BB / 5819 E %1: User %2 does not exist


Other C01216BC / 5820 E User profile %1 cannot be written to file%2. See previous log entries.


Other C01216BD / 5821 E %1: message %2/%3 does not exist


Other C01216BE / 5822 E Message %1 cannot be written to file %2.See previous log entries.


Other C01216BF / 5823 E %1: service %2 does not exist


Other C01216C0 / 5824 E Service %1 cannot be written to file %2.See previous log entries.


Other C01216C1 / 5825 E Message %1 cannot be created, error %2(%3). See previous log entries.

26


Module TCIMGIOCategory Reason Trap / Event Severity Description

Fatal error OS: resources C005040A / 1034 E Could not convert file %1. The limit of%2 KB of the Problem Directory %3 isreached. No further files are written to thisdirectory.

Fatal error Other 1010 E Incorrect length of pixel line

Fatal error Other 1011 E Corrupted TCI-Block

Fatal error Other 1012 E Overrun error while receiving

Fatal error Other 1013 E Motor was aborted

Fatal error OS: files 1014 E Unable to load TCGTOOL.DLL (forwatchdog)

Fatal error OS: files 1020 E Error on opening of input file

Fatal error OS: files 1021 E Error on opening of output file/device

Fatal error OS: files 1022 E Error on opening of temporary file

Fatal error OS: resources 1023 E Error not enough free memory

Fatal error OS: resources 1024 E Error no VGA card installed

Fatal error User input 1025 E Error in command line

Fatal error OS: resources 1026 E Error opening com port

Fatal error OS: files 1027 E Error loading font

Fatal error Other 1028 E Format error

Fatal error Other 1029 E Resolution error wrong for TCI

Fatal error Other 1030 E Scale-to-page with wrong size

Fatal error Other 1031 E Invalid argument

Fatal error Other 1032 E msgIterate: possible recursion in TCSI-objects

Fatal error Other 1033 E From_page out of range

Fatal error Other 1100 E P error was called

Fatal error OS: files 1101 E Postscript DLL cannot be loaded

Fatal error OS: files 1102 E PCL DLL cannot be loaded

Fatal error OS: files 1103 E Postscript: Cannot create tempfile

Fatal error OS: applications 1104 E Lincoln Converter Exception occurredduring PCL conversion

Fatal error OS: applications 1105 E Lincoln Converter Exception occurredduring PS conversion

Single item errorwithout data loss Other 1015 E msgIterate: No objects found

27



Single item errorwithout data loss Other 1016 E There was no image data

Module TCLADCategory Reason Trap / Event Severity Description

Featureunavailable


802C1647 / 5703 W For dirsync to run, you must set %1 or %2to 1

Featureunavailable


C02C164C / 5708 E Invalid user filter

Featureunavailable


C02C164D / 5709 E Invalid recipient filter

Featureunavailable

Mail server C02C1646 / 5702 E %1: error %2 binding to %3


C02C1648 / 5704 E Missing registry key: %1


C02C164A / 5706 E %1: an exception occurred


C02C164B / 5707 E %1: Internal error %2 (%3)

General warning OS: resources C02C1644 / 5700 E %1: Memory allocation failed.


application:interface

C02C1645 / 5701 E %1: Error %2 accessing property %3


Mail server C02C1649 / 5705 E %1: Error %2 retrieving Dirsync attribute%3

Module TCLANPRTCategory Reason Trap / Event Severity Description

Process available Other 40205BCE /23502

I TCLANPRT version %1 started

Processunavailable

Other C0205BCD /23501

E TCLANPRT has been stopped with errorcode %1 (%2)

Processunavailable

User input 40205BCC /23500

I TCLANPRT has been stopped by TCSRVor with Ctrl-Break.

Module TCLFICategory Reason Trap / Event Severity Description

Fatal error application:configuration

C00D1F42 / 8002 E %1 directory not defined!

Fatal error OS: files C00D1F43 / 8003 E %1 directory not accessible!

28



General warning OS: files C00D1F44 / 8004 E %1 directory full;

General warning OS: files C00D1F45 / 8005 E Cannot remove file %1 (%2)


OS: files 800D1F46 / 8006 W Cannot open file %1 (%2)

Generalinformation

Other 8007 E Cannot rename file %1 to %2 (%3)

Module TCLIBCategory Reason Trap / Event Severity Description

Generalinformation

Other C0163C8C /15500

E Init: unable to get TLS index (%1)

Generalinformation

Other C0163C94 /15508

E Add performance object: object %1 notfound

Generalinformation

Other C0163C95 /15509

E Add performance object: index table full

Generalinformation

Other C0163C99 /15513

E Add system name: Resulting list too short%1 greater than %2

Generalinformation Other 15510 W Get base index: Can't determine base

index, using default %1

Generalinformation Other 15511 W Init Registry: Unable to init API in registry

(%1)

Generalinformation Other 15514 I Create new name: collision at %1,

localname=%2, systemname=%3

Generalinformation Other 15515 W Can not entirely remove object %1, it has

%2 counters in %3 instance(s) left

Generalinformation Other 15522 I KCS Performance Counters: %1

General warning OS: resources 15516 W Disc space (%1) for trace files is runninglow. You may need to remove some files.

General warning Other 15521 W KCS Performance Counters: %1

General warning OS: resources C0163C91 /15505

E Init Mapping: HeapAlloc failed (%1)

General warning Other C0163C8D /15501

E Init: CreateMutex failed (%1)

General warning Other C0163C90 /15504

E Init Mappping: MapViewOfFile failed (%1)

General warning Other C0163C8F /15503

E Init Mappping: CreateFileMapping failed(%1)


E %1: Registry access failed (%2)

29




E Add system name: name string too long( len = %1)

General warning Other 15502 W %1: Registry access failed (%2)

General warning Other 15507 I %1: no space left; Namespace=%2,Objects=%3

Featureunavailable Other 15520 E KCS Performance Counters: %1

Module TCLINKCategory Reason Trap / Event Severity Description


C001139C / 5020 E Error opening mapfile


C001139D / 5021 E Syntax error in mapfile: line %1 (%2)


C00113ED / 5101 E Error loading module %1


C00113B5 / 5045 E Error finding function %1 (%2) in module%3


C00113B6 / 5046 E File C:\TCOSS\TCCLIENT.INF is missingor corrupted.


C00113B7 / 5047 E TC/LP version is %1 instead of %2.


C00113B8 / 5048 E Version error in module %1: Version is %2instead of %3


C00113B9 / 5049 E Error %1 reading version information ofmodule %2


C00113EC / 5100 E Wrong checksum in file %1


C001139B / 5019 E Unable to start RPC communication


C00113EF / 5103 E Error %1 initializing mail DLL

Fatal error OS: resources C0011399 / 5017 E Windows NT Error %1 (%2) during stopevent creation

Fatal error OS: resources C00113AA / 5034 E Windows NT error %1 (%2) creating mainthread for TCLINK

Fatal error Other C00113F0 / 5104 E Inactivity timeout expired. TC/LINKstopped.

Fatal error TCOSS:credentials

C00113B1 / 5041 E Invalid password for link user %1.

30




C00113B2 / 5042 E Link user %1 does not exist.


C0011413 / 5139 E The password for KCS user %1 hasexpired.


C0011414 / 5140 E Invalid password for KCS user %1. Thenext attempt will lock the account.


C0011415 / 5141 E The KCS user account %1 has beenlocked.

Fatal error TCOSS:licenses

C00113B3 / 5043 E TC/LINK - %1 registration limit reached

Fatal error TCOSS:objects

C001138B / 5003 E No KCS queue users for %1


5156 E Fatal document conversion error.

Featureunavailable


80011402 / 5122 W Invalid TCOSS version for archiving (%1).

Featureunavailable

TCOSS:licenses

C00113B4 / 5044 E %1 license has timed out.

Featureunavailable

TCOSS:licenses

800113F1 / 5105 W No valid license for %1.

Featureunavailable

TCOSS:licenses

8001141D / 5149 W TCLINK_FI_100: 100 messages senttoday. Message discarded.

Featureunavailable

TCOSS: other C00113B0 / 5040 E TC/LINK cannot connect to KCS server.TCSI error %1 (%2).

Generalinformation


4001141A / 5146 I Loaded EXIT DLL %1

Generalinformation


40011422 / 5154 I Message ignored by link exit

Generalinformation

TCOSS:objects

400113FE / 5118 I Dirsync completed: %1 users/recipientsadded, modified or deleted.

Generalinformation

TCOSS:objects

40011419 / 5145 I Full dirsync deleted user / recipient %1.

Generalinformation

TCOSS: other 8001140E / 5134 W Message from key system could notbe posted to TCOSS due to loss ofconnection

Generalinformation

Other 5004 W TCIMGIO cannot convert fax image tographic format

Generalinformation

Other 5005 W error opening temp. file with binaryattachment

Generalinformation

Other 5006 W Unknown attachment type.

31



Generalinformation

Other 5007 W Message has no header

Generalinformation

Other 5010 W Mail attachment is no known image format(no TCIMGIO conversion)

Generalinformation

Other 5012 W Document conversion returned OK, but noconverted image

Generalinformation

Other 5014 W Invalid int_state in notification from mail

Generalinformation

Other 5015 E Error connecting to TCLIB32.DLL

Generalinformation

Other 5016 W Nondel notif created, but not needed,therefore deleted

Generalinformation

Other 5018 W Unable to map an address

Generalinformation

Other 5023 W Shadow user not found

Generalinformation

Other 5025 W Object not found

Generalinformation

Other 5026 W Error in link startup

Generalinformation

Other 5028 E Error loading TCDC32.DLL

Generalinformation

Other 5029 E Error loading USRDDE.DLL

Generalinformation

Other 5030 E Error loading special link DLL

Generalinformation

Other 5031 E Error loading TCIMG32.DLL

Generalinformation

Other 5032 E Error finding explicitly linked DLL function

Generalinformation

Other 5033 W Invalid message type

Generalinformation

Other 5036 W Error freeing allocated memory

Generalinformation

Other 5038 W Error loading TCVIEW32.OCX

Generalinformation

Other 5039 W Error allocating memory for addressmapping rules

Generalinformation

Other 5147 W Message aborted by link exit

Generalinformation

Other 5148 W Link stopped by link exit

32



Generalinformation

Other 5023 W Document converter needed but disabled.

Generalinformation

Other 5130 W Fatal error converting RTF message body.

Generalinformation

Other 5131 E Temporary error in mail system access


8001139E / 5022 W Bad or missing parameter in mapfile rule%1 (line %2)

General warning application:integrity

800113FD / 5117 W Warning: Module %1 is DEBUG Version.


800113F4 / 5108 W Error %1 (%2) creating performancecounter object %3


800113F5 / 5109 W Error %1 (%2) adding performancecounter %3

General warning OS: files 80011391 / 5009 W Error %1 (%2) creating temporary file in%3

General warning OS: files C00113A0 / 5024 E Error opening file %1

General warning OS: resources C00113AB / 5035 E Error allocating memory

General warning Other C00113EE / 5102 E %1: Internal error %2 (%3)

General warning Other 800113F3 / 5107 W %1 errors during Dirsync

General warning Other 800113FC / 5116 W %1: Internal error %2 (%3)

General warning Other 5002 E general TC/LINK Error

General warning TCOSS:credentials

80011412 / 5138 W The password for KCS user %1 will expirein %2 days

Process available Other 400113FF / 5119 I TC/LINK-%1 Version %2 started

Process available Other 8001140D / 5133 W Link leaves idle mode

Processunavailable

Other 40011400 / 5120 I TC/LINK version %1 stopped by %2

Processunavailable

Other 8001140C / 5132 W Link enters idle mode (temporary problem)



80011395 / 5013 W Error %1 in RTF conversion: %2


TCOSS:permissions

800113F8 / 5112 W Service restriction: recipient is set inactivebecause it has no allowed addresses. Thismessage needs an authorizer.



80011420 / 5152 W File %1 cannot be converted. TCDCrejects files with this extension.



80011393 / 5011 W File attachment without name

33





C00113A3 / 5027 E Invalid Lotus Notes X400 address %1



C00113AD / 5037 E Error in ++ command



800113F2 / 5106 W TCIMGIO conversion (%1 to %2) returnederror %3 (%4)



800113F6 / 5110 W Template %1 cannot be opened



800113FA / 5114 W Dirsync: TCUIDIO returned error %1 (%2)for line %3



800113FB / 5115 W Error %1 in document conversion: %2



80011401 / 5121 W Message '%1' from %2 to %3 may containa virus in attached file %4.



C001140F / 5135 E Corrupted message from key system wasdiscarded



80011410 / 5136 W Virus checker timeout occurred with %1



80011411 / 5137 W Cannot start virus checker (%1)


OS: files 8001141E / 5150 W TCLINK_FI_100: Cannot access messagecount. Message discarded.


Other 80011416 / 5142 W Notification loop detected. Subject is %1.


Other 80011417 / 5143 W Notification loop detected, text notificationdiscarded.


Other 80011418 / 5144 W Notification loop detected, notificationdiscarded.


TCOSS:licenses

C001141F / 5151 E Per user license expired. Unable toregister user %1.


TCOSS:permissions

800113F7 / 5111 W Message originator is not allowed to sendto direct number. Message refused.


TCOSS:permissions

800113F9 / 5113 W No authorizer: one or more recipientsneed an authorizer, but the messagecontains no authorizing recipient.


User input 80011421 / 5153 W Cannot create nondelivery notification tomail system (for msg %1 from %2)



5155 W Message %1 link exceeds size limit (sizeis %2)


TCOSS:objects

5157 W Possible TCOSS Handle Problem

34


Module TCLINKGWCategory Reason Trap / Event Severity Description


C01C55F4 / 22004 E Caught unexpected exception: Line=%3 [%1]%n function = [%2]%n %4%nGetLastError()=[%5]


801C55F5 / 22005 W LNK_Enable (.,linkname=%1): TClgw isalready enabled.


801C55F7 / 22007 W TClgw currently not enabled (function=%1)


C01C560E / 22030 E API directory %1 not accessible (%2).

Featureunavailable

OS: resources C01C5611 / 22033 E System Resources Failure %1 (%2).



C01C560F / 22031 E Dirsync from NDS tree %1 failed.



C01C5610 / 22032 E Configuration error: %1.



801C5613 / 22035 W Could not process message fromGroupwise (%1); will move it to theGWPROB directory.



801C5614 / 22036 W Possible incorrect recognition of multipleline address starting in line %1: [FUA=%2]

Generalinformation

Other 22001 E LNK_Version (vRequested=%1 , vActual=%2).

Generalinformation

Other 22002 E Error: Line=%3 [%1]%n function = [%2]%n%4%n GetLastError()=[%5]

Generalinformation

Other 22003 W Warning: Line=%3 [%1]%n function =[%2]%n %4%n GetLastError()=[%5]

Generalinformation

Other 22006 E TCLGW::create (linkname=%1): invalidconfiguration (%2).

Generalinformation

Other 22008 W Internal: %1 HNDLCLASS objects stillopen.

Generalinformation

Other 22009 W Internal: TClgw does not implementLNK_PrintObject.

Generalinformation

Other 22010 E LNK_SetLinkType: unexpected linktype(%1, expected is %2).

Generalinformation

Other 22011 I Task %1: conclusion=%2 , state=%3.

Generalinformation

Other 22012 W Task %1: conclusion=%2 , state=%3.

Generalinformation

Other 22013 E Task %1: failed; state=%3.

35



Generalinformation

Other 22014 I %1: starting.

Generalinformation

Other 22020 I this=22020 + info , called = 22020+%1

Generalinformation

Other 22034 W Internal Error %1 in file %2, Context %3,Line %4 (sysErrMsg=%5).

Module TCLINKLNCategory Reason Trap / Event Severity Description


C0111084 / 4228 E ::LNK_Disable Notes Message was open;no CB occurred?


C0111085 / 4229 E ::LNK_GetMsg Notes Message was open;no CB occurred?


C0111087 / 4231 E ::LNK_GetMsgCB: Callback %1 withoutopen Notes message? (%2)


C0111086 / 4230 E LNK_GetMsg Not yet enabled...


C0111089 / 4233 E ::LNK_PostMsg Notes Message was open;no CB occurred?

Fatal error OS: other C0111060 / 4192 E Createprocess returns Error %1l

Fatal error OS: other C011110C / 4364 E closeNotesClient: Call LoadLibrary() failed.(Tried to load PSAPI.DLL.) LastError:%1

Fatal error OS: other C011110D / 4365 E closeNotesClient: Call EnumProcesses()failed. LastError:%1

Fatal error OS: other C011110F / 4367 E closeNotesClient: Can't terminate Processwith loaded TCLLN.DLL (%1), LastError:%2

Fatal error OS: other C0111110 / 4368 E closeNotesClient: Call OpenProcess()failed. LastError:%1

Featureunavailable


C01110E3 / 4323 E GetTempF: Unable to obtain TmpPath,error was: %1

Featureunavailable


C01110AB / 4267 E CLNMailfile::CD2RTF: cannot loadNXRTF.DLL (%1),%2

Featureunavailable


C011105E / 4190 E PrintThisNote: (%1),%2

Featureunavailable


C01110AC / 4268 E CLNMailfile::CD2RTF: NXRTF.DLLreturned (%1),%2

Featureunavailable


C01110E4 / 4324 E GetTempF: Unable to obtainBodyFileName, error was: %1d

Featureunavailable


C011105C / 4188 E PrintThisNote: (%1),%2

36



Featureunavailable


C0111059 / 4185 E PrintThisNote: Can't open Temp database%1

Featureunavailable


C0111055 / 4181 E Can't get a View in PrintDatabase

Featureunavailable


C011105D / 4189 E PrintThisNote: Can't open Document inTemp database %1

Featureunavailable


C011105A / 4186 E PrintThisNote: (%1),%2

Featureunavailable


C01110BE / 4286 E CLNRecvDoc::NotesBodyToTC: Can't openprint database print.nsf

Featureunavailable


C011105B / 4187 E PrintThisNote: Can't open print databsaeprint.nsf

Featureunavailable


C01110DC / 4316 E ::PrepNotesForPrinting Cannot open formPrintForm in Database Printdb

Featureunavailable


C0111081 / 4225 E Dirsync Object returned error %1; noDirsync possible!

Featureunavailable


C01110C3 / 4291 E WARNING: Cannot find form %1 in theSetup database (%2) using default...

Featureunavailable


C011105F / 4191 E PrintThisNote: Can't open Help-Aboutdocument in print database

Featureunavailable


C01110EF / 4335 E Can't send Document to Notes: (%1) %2

Featureunavailable

Mail server C011108D / 4237 E ::EmptyLocalMailBox: Cannot open localmail.box?

Featureunavailable

Mail server C01110C0 / 4288 E Can't copy to Print database (%1),%2

Featureunavailable

Mail server C01110C1 / 4289 E Can't copy to Print database (%1),%2

Featureunavailable

Mail server C0111091 / 4241 E Can't open created database: %1 (%2) %3

Featureunavailable

Mail server C0111030 / 4144 E CLNDocument::CLNDocument Cannotaccess Database, (%1) %2

Featureunavailable

Mail server C011108C / 4236 E ::EmptyLocalMailBox: Cannot open server'smail.box?

Featureunavailable

Mail server C01110F1 / 4337 E Can't Create Message, (%1) %2

Featureunavailable

Mail server C0111107 / 4359 E Failed to compact database %1 (error: %2,%3)

Featureunavailable

Mail server C011108E / 4238 E ::DeleteMultipleEntries: Cannot open localprint.nsf!

Featureunavailable

OS: other C0111024 / 4132 E tcSetRegString returned error for NOTES\\LastDirsyncAt, %1

37



Featureunavailable

TCOSS: licenses C01110B3 / 4275 E CLNRecvDoc::ReturnNotesNotif withouthDoc?

Featureunavailable

TCOSS: licenses C0111109 / 4361 E No valid license for TC/MWA-LN

Featureunavailable

TCOSS: other C0111051 / 4177 E AddFile2env: Can't Attach to envelope:

Featureunavailable

TCOSS: other C0111053 / 4179 E NotesAttsToTC: Can't Attach to envelope:

Generalinformation


C01110C5 / 4293 E Notes Form is: %1

Generalinformation

OS: other C011110E / 4366 E closeNotesClient: Can't terminate Notesclient process: '%1', LastError:%2

Generalinformation

Other C0110FA8 / 4008 E Exception %1 occured in function: %2

Generalinformation

Other C0111007 / 4103 E CLNMailfile::NotifFromEnv: got zeroenvelope, cannot generate notif env...

Generalinformation

Other C0111027 / 4135 E Cannot abbreviate name %1 (%2) %3

Generalinformation

Other C011104A / 4170 E CLNDocument::RenameItem: Can't getnext item, %1

Generalinformation

Other C011109B / 4251 E CLNDatabase::Search exception %1

Generalinformation

Other C01110BD / 4285 E Can't get Next Item info for createdCompound text (%1) %2

Generalinformation

Other C0111049 / 4169 E CLNDocument::RenameItem: Can't Getinfofor %1

Generalinformation

Other C01110F6 / 4342 E %1

Generalinformation

Other C0111111 / 4369 E closeNotesClient: Unable to bind %1. (CallGetProcAddress() failed.) LastError: %2

Generalinformation

Other C0111112 / 4370 E closeNotesClient: CallEnumProcessModules() failed. LastError:%1

GeneralInformation

Other 4015 I Shutdown event received from a parallelrunning link. Link will be restarted.

Generalinformation

Mail server 4006 I RichText printing OK after link-restart. Mailfrom=%1, Time posted=%2, ID=%3

GeneralInformation

Other 4380 I TC/LINK-LN cluster fail-over to LotusDomino server '%1' done OK.

GeneralInformation

Other 4381 E Lotus Domino server '%1' does not workproperly. (%2) %3

38



GeneralInformation

Other 4383 E TC/LINK-LN cluster fail-over failed. Couldnot set poll server to '%1'.

GeneralInformation

Other 4385 E Error updating foreign domains on server'%1'. (%2) %3

GeneralInformation

Other 4382 E TC/LINK-LN cluster fail-over failed (%1)%2.

GeneralInformation

Other 4384 I Lotus Domino server '%1' resumedworking, TC/LINK-LN connected OK.


C0111017 / 4119 E CLNDirsync::ComposeDirsyncLineWarning: Neither Field TEMPLATE norDefault Template (Type) from registry foruser %1


C011108F / 4239 E Unable to open language file %1; tryingdefault language


C01110FF / 4351 E Cannot get NotesServerName fromNotes.ini MailServer entry


C0111106 / 4358 E GetTempF: Unable to create Temp-Path,error was: %1d


C0111005 / 4101 E NotesError: (%1) %2

General warning Mail server C0110FA1 / 4001 E Cannot Create %1, (%2) %3

General warning Mail server C0110FA7 / 4007 E Cannot Open %1, (%2) %3

General warning Mail server C0111062 / 4194 E ::NotesCDToTC: exception %1 (%2) %3

General warning Mail server C01110A5 / 4261 E CLNRecvDoc::ExtractToFile: cannot getfield: %1 (%2) %3

General warning Mail server C0111004 / 4100 E CLNMailfile::GetMessage: Can't getMessagefileModifiedTime(%1) %2

General warning Mail server 4011110A / 4362 I CLNRecvDoc::CLNRecvDoc: Message wassent before, but not deleted (%1 - UNID:%2-%3)

General warning OS: other C0110FB5 / 4021 E Cannot convert Time/Date %1 to Notesformat: (%2) %3

General warning OS: other C01110EB / 4331 E NotesTime2CTime: cannot convert time %1

General warning OS: other C01110EC / 4332 E NotesTime2CTime: cannot convert time%1.%2.%3 %4:%5:%6 %7 %8

General warning OS: resources C01110BB / 4283 E Cannot lock Converted text object

General warning OS: resources C01110F3 / 4339 E Cannot create CNotes object; Not enoughMemory.

General warning OS: resources C01110F4 / 4340 E Cannot create CNotesServer object; Notenough Memory.

39



General warning OS: resources C01110F5 / 4341 E Cannot create CNotesServer object; Notenough Memory.

General warning Other C0110FB0 / 4016 E Can't get attachment from TC %1

General warning Other C01110AF / 4271 E CLNRecvDoc::NotesDocToTC Messagecontains a stored form: %1

General warning Other C0111015 / 4117 E TimeDateIncrement: Can't increment time%1 (%2) %3

General warning Other C01110A2 / 4258 E CLNMailfile::NotifFromEnv: cannot getMAIL_CORRELATION_ITEM_NUM: (%1),%2

General warning Other C01110E1 / 4321 E CLNInit::SyncRegistry exception %1

General warning Other C01110B9 / 4281 E Can't get Item info for created Compoundtext (%1) %2

General warning Other C0111031 / 4145 E CLNDocument::UnSign: Can't unsign Note%1: (%2) %3

General warning Other C0111056 / 4182 E CreateLink: (%1),%2

General warning Other C01110D5 / 4309 E CLNInit::SyncBranch: exception %1

General warning Other C0111066 / 4198 E fixdomains: cannot canonicalize: %1, (%2),%3

General warning Other C0111014 / 4116 E TCDateToNotesDate: Can't convert toNotes date: %1 (%2) %3

General warning Other C0111022 / 4130 E CLNDirsync::IsTimeforDirsync/TimeDateIncrement: Can't increment time%1 (%2) %3

General warning Other C01110B1 / 4273 E CLNRecvDoc::CreateListActiveRecp: getRecipients list returned: (%1) %2

General warning Other C01110ED / 4333 E AdjustNotesDate2LocalDate: Cannot adjustdate: %1

General warning Other C01110CD / 4301 E GetRegChanged: exception %1

General warning Other C01110A9 / 4265 E CLNRecvDoc::ExtractToFile: cannot getnext field: %1 (%2) %3

General warning Other C01110C8 / 4296 E CLNRecvDoc::NotesBodyToTC: InnerException %1 occured

General warning Other C01110DD / 4317 E ::PrepNotesForPrinting exception %1 (%2)%3

General warning Other C0111105 / 4357 E CLNSendDoc::Send: Cannot run Agent %1,error: (%2) %3

General warning Other C0111023 / 4131 E ::IsTimeforCompact - TimeDateIncrement:Can't increment time %1 (%2) %3

General warning TCOSS: other C0111088 / 4232 E ::LNK_GetMsgCB: Dirsync finished witherrorcode (%1) %2

40



General warning TCOSS: other C0111083 / 4227 E LINK-LN TCSI: (%1) %2

General warning Mail server 4003 W Lotus Notes popup message-box appearedduring RichText printing. Text: "%1"

General warning Mail server 4004 W RichText printing 1st try failed. RestartingTC/LINK-LN process before retry. Mailfrom:%1, Time posted:%2, ID:%3

General warning Mail server 4005 E RichText printing failed. (Non-delivery notif.will be sent to the recipient.) Mail from:%1,Time posted:%2, ID:%3

General warning OS: other 4009 E CreateEvent (name=%1) failed. (LastErr=%2)

General warning OS: other 4010 E SetEvent (name=%1) failed. (LastErr=%2)

General warning Mail server 4011 E StoreFailedMail: error opening Notesdatabase %1. Notes error=%2 (%3)

General warning Mail server 4012 E StoreFailedMail: GetFirst() error. Noteserror=%1 (%2)

General warning Mail server 4013 E StoreFailedMail: Error opening targetdatabase %1. Notes error=%2 (%3)

General warning Mail server 4014 E Periodic Notes client close failed. Link willbe restarted.

Processunavailable


C011102E / 4142 E CLNDocument::CLNDocument (%1) %2

Processunavailable


C0111090 / 4240 E Unable to open language file %1

Processunavailable


C01110D1 / 4305 E %1 contains unknown type: %2

Processunavailable


C011107E / 4222 E Languagefile tclln%1.lng not found; it mustbe in the program directory.

Processunavailable


C01110F7 / 4343 E Cannot initialize NotesApi: (%1) %2

Processunavailable


C01110F2 / 4338 E TCLINK-LN: Incompatible Version %1,requested %2

Processunavailable

Mail server C011107F / 4223 E Languagefile tc%1.err not found; it must bein the program directory.

Processunavailable

OS: resources C011102D / 4141 E CLNDocument::CLNDocument: Can'tcreate Document (%1) %2



C011102C / 4140 E Can't look up Item %1 for Name %2 in N/ABook, (%3) %4



C01110BF / 4287 E CLNRecvDoc::NotesBodyToTC: (%1),%2



C011101C / 4124 E Can't convert Lastdirsync date to Notesdate: %1 (%2) %3

41





C0111011 / 4113 E CLNMailfile::PostMsg Error (Illegal service%1) only FREE allowed



C01110FE / 4350 E Can't find server Domain in string %1



C01110FC / 4348 E Can't get Notes Server Domain from server%1 (%2) %3



C0111102 / 4354 E GetOwnDomain: cannot get ForeignDomain Document in database %1 withSelection \



C0111101 / 4353 E GetOwnDomain: cannot get ForeignDomain Document in database %1 withSelection \


Mail server C011106D / 4205 E CLNSendDoc::putReturnReceipt: Cannotput: (%1) %2


Mail server C0111033 / 4147 E CLNDocument::copyToNote: Can'findsourceitem %1 (%2) %3


Mail server C01110A0 / 4256 E CLNDatabase::SetProperties Cannotaccess Database, (%1) %2


Mail server C011106C / 4204 E CLNSendDoc::putSubject: Cannot put:(%1) %2


Mail server C0111042 / 4162 E CLNDocument::NewCopy: unable to createNote Object


Mail server C0111099 / 4249 E CLNDatabase::Open: exception %1


Mail server C0111093 / 4243 E Cannot Open %1, (%2) %3


Mail server C011103F / 4159 E CLNDocument::NewCopy: Unable to copyNote (%1) %2


Mail server C011107B / 4219 E CLNSendDoc::Send: Cannot Close %1 onServer %2, error: (%3) %4


Mail server C011103E / 4158 E CLNDocument::DeleteNote: Can't closeDocument %1 (%2) %3


Mail server C011107C / 4220 E Cannot Close Message Error: (%1) %2


Mail server C011106A / 4202 E CLNSendDoc::putRecipient: cannot putMAIL_CORRELTATION_ITEM_NUM: %1,(%2),%3


Mail server C01110DF / 4319 E CLNInit::SyncRegistry Cannot accessDatabase, (%1) %2


Mail server C01110C7 / 4295 E CLNRecvDoc::NotesBodyToTC Can'tdelete Note (%1) %2


Mail server C011109A / 4250 E CLNDatabase::getDBReplica: Can't getReplicaInfo for Database %1 (%2) %3

42




Mail server C0111079 / 4217 E CLNSendDoc::Send: Unable to CloseMessage (%1) %2


Mail server C01110E9 / 4329 E GetServerTime: Can't find server time instring %1


Mail server C0111034 / 4148 E CLNDocument::putText: Can't createtextfield %1 with value %2 (%3) %4


Mail server C01110E6 / 4326 E GetServerTime: Can't get Notes Serverdate from server %1 (%2) %3


Mail server C0111041 / 4161 E CLNDocument::NewCopy: unable toupdate Note (%1) %2


Mail server C011104C / 4172 E CLNDocument::RenameItem: Can't AddItem to %1 (%2) %3


Mail server C0111096 / 4246 E Can't copy Template ACL: %1 (%2) %3


Mail server C011101B / 4123 E ComposeDirsyncBody: Problems to openNABook %1 on server %2


Mail server C011103B / 4155 E CLNDocument::appendTextList: Can'tappend to Textlist %1 with value %2 (%3)%4


Mail server C0111045 / 4165 E CLNDocument::SaveToDatabase: Unableto generate originator ID for mail box (%1)%2


Mail server C0111026 / 4134 E ComposeTCName: Problems to openNABook %1 on server %2


Mail server C01110D7 / 4311 E ::SyncNote Cannot open type %1, (%2) %3


Mail server C01110E8 / 4328 E GetServerTime: Can't convert the Server'sdate/time %1


Mail server C011103A / 4154 E CLNDocument::putTextList: Can't createTextlist %1 with value %2 (%3) %4


Mail server C0111076 / 4214 E CLNSendDoc::Send: Cannot open %1 onServer %2, error: (%3) %4


Mail server C011104F / 4175 E CLNDocument::~CLNDocument: Can'tUpdate Document %1 (%2) %3


Mail server C0111038 / 4152 E CLNDocument::putTextList: Can'tNSFItemAppend %1 with value %2 (%3)%4


Mail server C011109D / 4253 E CLNDatabase::OpenNote NoteOpencannot open NoteID %1


Mail server C0111040 / 4160 E CLNDocument::NewCopy: generate OID(%1) %2

43




Mail server C0111073 / 4211 E CLNSendDoc::Send: Cannot addMAIL_SENDTO_ITEM_NUM, %1 error:(%2) %3


Mail server C011102B / 4139 E Did not find name %1


Mail server C01110E7 / 4327 E GetServerTime: Can't getStats.Time.Current


Mail server C011109E / 4254 E CLNDatabase::OpenNote (%1) %2


Mail server C0111070 / 4208 E CLNSendDoc::putAttachment: Cannot put%1: (%2) %3


Mail server C0111071 / 4209 E CLNSendDoc::putAttachment: Cannot puttextatt: %1: (%2) %3


Mail server C011106E / 4206 E CLNSendDoc::putDeliveryReport: Cannotput: (%1) %2


Mail server C0111077 / 4215 E CLNSendDoc::Send: Unable to generateoriginator ID for mail box (%1) %2


Mail server C0111037 / 4151 E CLNDocument::putTextList: Can'tListAllocate %1 with value %2 (%3) %4


Mail server C0111046 / 4166 E CLNDocument::SaveToDatabase: Unableto update note (%1) %2


Mail server C0111097 / 4247 E Can't get template info: %1 (%2) %3


Mail server C0111069 / 4201 E CLNSendDoc::putRecipient: cannot putrecp2: %1, (%2),%3


Mail server C0111036 / 4150 E CLNDocument::putDate: Can't createDatefield %1 (%2) %3


Mail server C0111047 / 4167 E CLNDocument::Update: Can't UpdateDocument %1 (%2) %3


Mail server C0111068 / 4200 E CLNSendDoc::putRecipient: cannot putrecp1: %1, (%2),%3


Mail server C0111098 / 4248 E Can't set template info: %1 (%2) %3


Mail server C0111043 / 4163 E CLNDocument::NewCopy: unable to createNote Object (%1) %2


Mail server C01110D6 / 4310 E ::SyncNote Cannot open type %1, %2=%3,(%4) %5


Mail server C01110E0 / 4320 E CLNInit::SyncRegistry Cannot access/create Print Database, (%1) %2


Mail server C011103D / 4157 E CLNDocument::DeleteNote: Can't deleteDocument %1 (%2) %3

44




Mail server C0111035 / 4149 E CLNDocument::putNumber: Can't createNumberfield %1 with value %2 (%3) %4


Mail server C0111050 / 4176 E CLNDocument::~CLNDocument: Can'tclose Document %1 (%2) %3


Mail server C0111032 / 4146 E CLNDocument::copyToNote: Can't copyitem: %1 (%2) %3


Mail server C011106B / 4203 E CLNSendDoc::putTime: Cannot put: (%1)%2


Mail server C01110B5 / 4277 E Cannot send non-deliveryreport: (%1) %2


Mail server C011109C / 4252 E CLNDatabase::Search Cannot accessDatabase %1 with formula %2: (%3) %4


Mail server C0111072 / 4210 E CLNSendDoc::Send: CannotAddRecipientsList, %1 error: (%2) %3


Mail server C011103C / 4156 E CLNDocument::DeleteItem: Can't deleteItem %1 (%2) %3


Mail server C0111074 / 4212 E CLNSendDoc::Send: Cannot addMAIL_COPYTO_ITEM_NUM, %1 error:(%2) %3


Mail server C01110DE / 4318 E CLNInit::SyncRegistry Cannot accessTOPCALL.NTF, (%1) %2


Mail server C01110C2 / 4290 E Can't create compound text (%1) %2


Mail server C0111094 / 4244 E Can't open Template: %1 (%2) %3


Mail server C011107D / 4221 E CLNSendDoc::~CLNSendDoc: Cannotclose Mailbox..??


Mail server C0111078 / 4216 E CLNSendDoc::Send: Unable to updatemessage to router mail box (%1) %2


Mail server C01110C4 / 4292 E Can't add Note to Compound text (%1) %2


Mail server C0111048 / 4168 E CLNDocument::~CLNDocument: Can't runAgent. Exception %1 (%2) %3


Mail server C0111075 / 4213 E CLNSendDoc::Send: Cannot addMAIL_BLINDCOPYTO_ITEM_NUM, %1error: (%2) %3


Mail server C01110FD / 4349 E Can't get Stat Mail Domain %1


Mail server C0111100 / 4352 E ::GetOwnDomain Open NABOOK: %1 onServer %2, (%3) %4


Mail server C0111103 / 4355 E ::CheckDependencies Open NABOOK: %1on Server %2, (%3) %4

45




Mail server C0111104 / 4356 E Cannot convert item to text (%1), %2 - %3"


OS: other C01110E2 / 4322 E FileTime2NotesTime:FileTimeToDosDateTime returns %1 for%2l


OS: other C01110D0 / 4304 E CLNInit::SyncBranch: RegEnumKeyExreturns %1


OS: other C01110CB / 4299 E GetRegChanged: Cannot get %1;RegOpenKey returns %2


OS: other C01110CC / 4300 E GetRegChanged: Cannot get %1;RegQueryInfoKey returns %2


OS: other C01110CE / 4302 E GetRegChanged: Cannot close %1;RegCloseKey returns %2


OS: other C01110CF / 4303 E Cannot get %1; RegOpenKey returns %2


OS: other C0111108 / 4360 E tcSetRegString returned error for NOTES\\CompactAt, %1


OS: resources C0111080 / 4224 E No memory for Stringtable.


OS: resources C0111018 / 4120 E CLNDirsync::ComposeDirsyncLine:problems to write to attachment file


OS: resources C011104B / 4171 E CLNDocument::RenameItem: Can't allocatememory


OS: resources C01110B7 / 4279 E Cannot free memory...: (%1) %2


OS: resources C01110BC / 4284 E Can't write %1u bytes file %2


OS: resources C01110A8 / 4264 E CLNRecvDoc::ExtractToFile: file_write:could not write to file %1


OS: resources C01110B4 / 4276 E Cannot send non-deliveryreport: (%1) %2


OS: resources C011101A / 4122 E ComposeDirsyncBody:Cannot open file %1for writing


OS: resources C01110A7 / 4263 E CLNRecvDoc::ExtractToFile: Cannot openfile %1 for writing


OS: resources C011108A / 4234 E LNK_PrintObject: Can't get file %1 out ofattached object:


OS: resources C01110BA / 4282 E Can't open file %1 for writing...


OS: resources C01110EE / 4334 E Cannot Get Attachment: (%1) Filename:%2, (%3) %4

46




Other C0111025 / 4133 E ComposeTCName: Cannot DNParse Name%1: (%2) %3


Other C0111028 / 4136 E ComposeTCName: Cannot DNParse Name%1: (%2) %3


Other C01110C6 / 4294 E Can't Close compound Text (%1) %2


Other C011102A / 4138 E Can't look up name %1 in N/A Book, (%2)%3


TCOSS: other C011100F / 4111 E CLNMailfile::PostMsg Error: Illegalenvelope type %1


TCOSS: other C011101E / 4126 E CLNDirsync::GetDirsyncMessage:Couldnot add dirsync body %1 to envelope; TCSIreturned (%2) %3


TCOSS: other C01110E5 / 4325 E get_address_number: got error %1


TCOSS: other C01110AD / 4269 E CLNRecvDoc::CD2RTF: Can't Attach toenvelope:


TCOSS: other C011100E / 4110 E CLNMailfile::PostMsg Cannot get type ofgiven envelope: %1


TCOSS: other C0111010 / 4112 E Cannot get type of originator address


TCOSS: other C01110C9 / 4297 E CLNRecvDoc::NotesBodyToTC: Can'tAttach to envelope:


TCOSS: other C0111008 / 4104 E CLNMailfile::NotifFromEnv: Cannot getrecipient from envelope: %1

Module TCLINKMDCategory Reason Trap / Event Severity Description


C0333584 / 13700 E TCLMD Error: %1 (%2, %3)


C0333585 / 13701 E TCLMD Error: %1

Module TCLINKMXCategory Reason Trap / Event Severity Description


C01332DF / 13023 E %1: MAPI function %2 returned error %3:%4 (Component %5, Context %6)

Fatal error Mail server C01332C9 / 13001 E %1: error %2 opening default messagestore

Fatal error Mail server C01332CA / 13002 E %1: The Exchange server on %2 is notrunning !

47



Fatal error Mail server C01332CB / 13003 E Error %1 (%2) opening Service Controlmanager on '%3'

Fatal error Mail server C01332CC / 13004 E Error %1 (%2) opening service '%3'

Fatal error Mail server C01332D0 / 13008 E MSExchangeIS is not running, status %1

Fatal error Mail server C01332CE / 13006 E MSExchangeDS is not running, status %1

Fatal error Mail server C01332CF / 13007 E MSExchangeMTA is not running, status %1

Fatal error Mail server C01332CD / 13005 E MSExchangeSA is not running, status %1

Fatal error Other C01332D3 / 13011 E %1: internal error %2 (%3)

Featureunavailable


801332DC / 13020 W Dirsync error: no dirsync attributes inregistry (Exchange\DSListxx)

Generalinformation

OS: files 801332E4 / 13028 W The limit of %1 KB of the error directory %2is reached. No further files are written to thisdirectory.

Generalinformation

Other 13012 W %1: Error %2 opening MSGTOEX folder(%3)

Generalinformation

Other 13013 W %1: Error %2 cleaning MSGToEX folder(%3)

Generalinformation

Other 13018 W Message from Exchange has non-standardmessage class %1


801332E0 / 13024 W %1: MAPI function %2 returned error %3:%4 (Component %5, Context %6)


801332E1 / 13025 W %1: internal TCSI error (%2) %3

General warning OS: files 801332D2 / 13010 W Error %1 creating temporary file: %2

General warning OS: resources C01332D1 / 13009 E %1: error allocating memory

General warning Other 801332DE / 13022 W %1: internal error %2 (%3)


OS: files 801332DD / 13021 W Dirsync cannot create export file %1: %2



C01332E2 / 13026 E %1: error creating one-off address for %2%3:%4



801332D8 / 13016 W %1: Bad message format in messagefrom Exchange. Creation of non-deliverynotification impossible.


Mail server 801332D9 / 13017 W %1: An error occurred during directoryexport from Exchange. Check the spelling ofregistry values Exchange\DSListxx.


Other 801332D7 / 13015 W A message (filename = %1,subject = %2,class = %3) from KCS cannot be transferredto Exchange.

48




Other 801332D6 / 13014 W A message (MTS_ID = %1, class = %2)from Exchange cannot be converted to KCSformat.


Other 801332E3 / 13027 W A message in error was written to file %1


User input 801332DB / 13019 W %1: non-binary attachment, is ignored

Processunavailable


13029 W The global catalog server is inaccessible.Link goes to idle mode.

Module TCLINKSCCategory Reason Trap / Event Severity Description


C0153A9A /15002

E %1 can't logon to R/3 application server,RFC function: %2 RFC error string: %3


C0153A9C /15004

E PostMsg: not yet enabled


C0153AA5 /15013

E GetMsg: not yet enabled

Fatal error Mail server C0153A99 /15001

E %1 can't register at SAP gateway, RFCfunction: %2 RFC error string %3

Fatal error Mail server C0153A9B /15003

E Persistent RFC Server error

Fatal error OS: resources C0153A98 /15000

E Error on starting SAPconnect receiverthread, Windows NT error %1



80153A9F /15007

W PostMsg: Can't read %1-th attachment fromTCMsg %2, TCSI error %3



80153AA0 /15008

W PostMsg: Can't add %1-th attachment fromTCMsg %2



80153AA1 /15009

W PostMsg: Can't read originator from TCMsg%1 TCSI error: %2



80153AA2 /15010

W PostMsg: Can't add originator from TCMsg%1



80153AA3 /15011

W PostMsg: Can't read %1-th recipient fromTCMsg %2 TCSI error: %3



80153AA4 /15012

W PostMsg: Can't add %1-th recipient fromTCMsg %2


Mail server 80153AB1 /15025

W RFC exception %1 occured


Mail server 80153AB2 /15026

W %1 connection error, RFC function: %2 RFCerror string: %3

49





80153A9E /15006

W PostMsg: Illegal message type %1, TCSIerror: %2



80153AA6 /15014

W GetMsg: Can't read %1-th attachment



80153AA7 /15015

W GetMsg: Can't add %1-th attachment, TCSIerror: %2



80153AA8 /15016

W GetMsg: Can't read originator



80153AA9 /15017

W GetMsg: Can't add originator, TCSI error:%1



80153AAA /15018

W GetMsg: Can't read %1-th recipient



80153AAB /15019

W GetMsg: Can't add %1-th recipient, TCSIerror: %2



80153AAC /15020

W GetMsg: Can't read SAPconnect notification



80153AAD /15021

W GetMsg: Can't convert SAPconnectnotification to KCS notificationTCSI error:%1


OS: files 80153AAE /15022

W GetMsg: Not enough space on disk fortemporary file, current disk space is only %1[kBytes]


OS: files 80153AAF /15023

W GetMsg: Can't create temporary file indirectory %1, Windows NT error %2


OS: files 80153AB0 /15024

W GetMsg: Can't write temporary file %1, TCSIerror %2



15005 W PostMsg: Illegal envelope

Single item errorwithout data loss Mail server 15027 W RFC timeout exceeded %1 seconds

Generalinformation Other 15028 W SAPconnect Internal table handling error,

Program Context: %1 Function: %2

Generalinformation Other 15029 I The user %1 has deleted the instance %2

Generalinformation Other 15030 I The user %1 has changed the RFC Client

parameter of instance %2: %3

Generalinformation Other 15031 I The user %1 has changed the RFC Server


Generalinformation Other 15032 I The user %1 has changed the RFC Logon


Generalinformation Other 15033 I The user %1 has changed the KCS


50



Generalinformation Other 15034 I The user %1 has created the instance %2

Module TCLINKWMCategory Reason Trap / Event Severity Description


C01F3549 /13641

E Wrong PIN code


C01F354A /13642

E The number of the provider's SMSC was notaccepted.


C01F354D /13645

E No SIM card is installed in the GSMinterface


C01F3520 /13600

E TCP Socket could not be opened.


C01F3521 /13601

E SOCKET_ERROR occurred after successfulstart and properly working.


C01F352A /13610

E The network name of the GSM interfacecould not be resolved to an valid IP-address.


C01F352C /13612

E Connection failed because of other reasonslike timeouts, ...


C01F353E /13630

E For some reason the GSM Interface closedthe connection to the TC/LINK-WM.


C01F354E /13646

E Could not register at any provider.


C01F354F /13647

E Could not register at a provider - stillsearching


C01F3550 /13648

E This SIM card is not allowed to register atthis provider.

Fatal error Other C01F3572 /13682

E GSM Modem returned: %1

Featureunavailable


401F3571 /13681

I GSM Modem returned: %1


801F3570 /13680

W No accepted recipient or SMSC problems.Falcom A1 returned: %1

General warning Other 801F3573 /13683

W GSM Modem returned: %1

Generalinformation Other 13605 E Error Opening socket: Error %1

Generalinformation Other

13611 I TC/LINK-WM could not connect to the GSMinterface via the required port without resetof the GSM interface connections.

51



Generalinformation Other 13613 W GSM Interface's connection reseted

because: %1 was connected!

Generalinformation Other 13615 E Connection to the %1 (%2) on CONFIG Port

failed!

Generalinformation Other 13620 E Receiving of information from the GSM

interface failed.

Generalinformation Other 13640 E The GSM interface did not respond to an AT

command.

Generalinformation Other 13650 E An output file could not be created.

Generalinformation Other 13651 E An input file could not be created.

Generalinformation Other 13670 E An unexpected TCSI Error occurred.

Generalinformation Other 13699 E The wrong DLL of the TC/LINK-WM is

installed.

Module TCLINKX4Category Reason Trap / Event Severity Description


C01436B0 /14000

E Config File GATEWAY.DAT does not exist indirectory %1


C01436B1 /14001

E Wrong gateway name for TC/LINK-X4:KCS's %1, MTA's %2


C01436B2 /14002

E Input directory %1 does not exist or notaccessible


C01436B3 /14003

E Output directory %1 does not exist or notaccessible


C01436B4 /14004

E PostMsg: not yet enabled


C01436BF /14015

E GetMsg: not yet enabled

Fatal error Mail server C01436CE /14030

E XOPEN API library could not be initialized,XOPEN API error %1, file GATEWAY.DAT indirectory %2 damaged


801436B5 /14005

W PostMsg: Illegal envelope type


801436B6 /14006

W PostMsg: Illegal message type: %1, TCSIerror: %2


801436B7 /14007

W PostMsg: Can't read %1-th attachment fromTCMsg %2 TCSI error: %3

52




801436B8 /14008

W PostMsg: Can't add %1-th attachment fromTCMsg %2, XOPEN API error: %3


801436B9 /14009

W PostMsg: Can't read originator from TCMsg%1, TCSI error: %2


801436BA /14010

W PostMsg: Can't add originator from TCMsg%1, XOPEN API error: %2


801436BB /14011

W PostMsg: Can't read %1-th recipient fromTCMsg %2, TCSI error: %3


801436BC /14012

W PostMsg: Can't add %1-th recipient fromTCMsg %2, XOPEN API error: %3


801436BD /14013

W PostMsg: Problem with IPM content, TCMsgis %1 XAPI error: %2


801436C0 /14016

W GetMsg: %1-th attachment is of notsupported type


801436C1 /14017

W GetMsg: Can't read %1-th attachment,XOPEN API error %2


801436C2 /14018

W GetMsg: Can't add %1-th attachment TCSIerror: %2


801436C3 /14019

W GetMsg: Can't read originator XOPEN APIerror %1


801436C4 /14020

W GetMsg: Can't add originator, TCSI error:%1


801436C5 /14021

W GetMsg: Can't read %1-th recipient, XOPENAPI error %2


801436C6 /14022

W GetMsg: Can't add %1-th recipient, TCSIerror code: %2


801436C7 /14023

W GetMsg: Can't read IPN, XOPEN API error:%1


801436C8 /14024

W GetMsg: Can't convert IPN to KCSnotification, TCSI error: %1


801436C9 /14025

W GetMsg: Can't read IPM content, XOPENAPI error: %1


801436CA /14026

W GetMsg: Can't read X.400 delivery/non-delivery notification, XOPEN API error: %1


801436CB /14027

W GetMsg: Can't convert X.400 delivery/non-delivery notification to KCS notification TCSIerror: %1


801436CC /14028

W PutMsg: XOPEN API error: %1, ProgramContext: %2 XOM function: %3 XOM ObjectType: %4 XOM Syntax: %5


801436CD /14029

W GetMsg: XOPEN API error, %1 ProgramContext: %2 XOM function: %3 XOM ObjectType: %4 XOM Syntax: %5

53



General warning Mail server 801436BE /14014

W PostMsg: Msg cannot be transferred out,TCMsg is %1 XOPEN API error: %2

Generalinformation

Other 14031 W GetMsg: XOPEN API error, ProgramContext: %1 XOM function: %2 XOM ObjectType: %3 XOM Syntax: %4 Attribute value:%5

Module TCLMQCategory Reason Trap / Event Severity Description

Fatal error Mail server C0225FBA /24506

E Failed to create mail dependencies (%1)

Fatal error Mail server C0225FB4 /24500

E Queue Manager %1 not accessible (%2)

Fatal error OS: resources C0225FB9 /24505

E TC/LINK-MQ out of resources

General warning Mail server C0225FB5 /24501

E Invalid Queue Manager property: %1= %2

General warning Mail server C0225FB6 /24502

E Queue %1 not accessible (%2)

General warning Mail server 80225FB8 /24504

W Property %1 of %2 may result in %3

General warning Mail server C0225FBB /24507

E Queue %1 is full

Generalinformation

Other 24503 E Invalid Queue property: %1= %2

Module TCLPDCategory Reason Trap / Event Severity Description


C02D15E2 / 5602 E Syntax error in registry parameter: %1.

Fatal error Other C02D15E1 / 5601 E LDAP error: %1; %2.

Generalinformation

Other 5600 E ADSI error number: %1.

Module TCLSJCategory Reason Trap / Event Severity Description

Processunavailable

OS: files C01A4E20 /20000

E API directory not accessible (%1)

54


Module TCLSICategory Reason Trap / Event Severity Description

Fatal error OS: resources C03D070A / 1802 E Cannot connect to remote system, RASDialError %1

Featureunavailable


803D070B / 1803 W Configuration file %1 is missing.



803D0708 / 1800 W Error in RFC function %1 (%2): %3


OS: files 803D0709 / 1801 W Cannot copy file %1 to %2: error %3

Module TCLSMCategory Reason Trap / Event Severity Description


C00B1B5A / 7002 E Incompatible Version of TCMIME.DLL (is%1 instead of %2)

Fatal error OS: applications C00B1B5C / 7004 E Failed to start Winsock (TCP/IP stack)

Fatal error OS: applications C00B1BBD /7101

E Creation of main listener socket failed (%1)

Fatal error OS: applications C00B1BBE / 7102 E Error binding main listener socket (%1)

Fatal error OS: applications C00B1BC0 / 7104 E Failed to set socket parameters (%1)

Fatal error OS: applications C00B1BBF / 7103 E Error listening on main listener socket (%1)

Fatal error OS: files C00B1B5B / 7003 E Temporary Directory %1 not accessible (%2)

Fatal error OS: resources C00B1BBC /7100

E Restarting Listener Failed (%1)

Fatal error OS: resources C00B1B62 / 7010 E Error starting Listener thread %1 (%2)

Fatal error OS: resources C00B1BC1 / 7105 E Creation of event object failed (%1)

Featureunavailable


800B1B61 / 7009 W No listener enabled (Registry %1 = 0?)

Featureunavailable

OS: applications C00B1C20 / 7200 E Creation of polling socket failed (%1)

Featureunavailable

OS: applications 800B1C21 / 7201 W polling of smarthost "%1" failed (%2)

Featureunavailable

OS: other 800B1B60 / 7008 W resolving smarthost "%1" failed (%2);sending disabled!

Featureunavailable

OS: other C00B1B5F / 7007 E Resolution of localhost "%1" to IP addressfailed (%2); Reception disabled

Featureunavailable

OS: other 800B1B64 / 7012 W No DNS server found - DNS Direct deliverydisabled

55



Generalinformation


800B1B5D / 7005 W Local domain name missing (Registry %1);using fallback to "%2"

General warning OS: other 800B1B5E / 7006 W No MX record found for own domain "%1";Reception may be limited to Intranet!



400B1BC3 / 7107 I Connection attempt from %1 (to %2)rejected because of IP filtering (Registry %3,%4)



C00B1C23 / 7203 E Error within SSL initialization %1



C00B1C24 / 7204 E SSL Accept failed %1



C00B1C25 / 7205 E SSL Connect failed %1


OS: files 800B1B63 / 7011 W Low disk space (only %1 Bytes left)


OS: files C00B1BC2 / 7106 E Could not create temporary reception file%1 (%2)


OS: files C00B1C22 / 7202 E Could not create message "%1" to localpostmaster (%2)


Mail server 7207 W Error "%1" during SMTP reception, nomessage received.



7206 E SSL verification problem %1 %2

Module TCMWAMXCategory Reason Trap / Event Severity Description

Fatal error Mail server C02905E5 / 1509 E MX Service %1 not answering

Fatal error Other C02905E9 / 1513 E No mailboxes could be opened. Shuttingdown.

Fatal error TCOSS: licenses C02905E8 / 1512 E No valid license

Generalinformation

Other 402905DC / 1500 I The MWA is starting

Generalinformation

Other 402905DE / 1502 I The MWA is stopping


C02905E1 / 1505 E Registry key %1 cannot be opened

General warning Mail server C02905E2 / 1506 E MAPI Logon / Exchange Logon failed

General warning Mail server C02905E3 / 1507 E The Exchange message store cannot beopened

General warning Mail server C02905E4 / 1508 E Connection with message store has beenlost

56



General warning TCOSS: other C02905E6 / 1510 E Logon to KCS server failed with error %1(%2)

Process available Other 402905DD / 1501 I The MWA started successfully

Processunavailable

Other 402905DF / 1503 I The MWA stopped


Mail server 802905E0 / 1504 W Mailbox %1 cannot be opened


TCOSS: other C02905E7 / 1511 E Cannot send to %1 (error %2)

Module TCDCEXECategory Reason Trap / Event Severity Description

Featureunavailable

OS: applications 80041783 /6019

W Timeout waiting for signature server (folder%1)

Featureunavailable

Application:configuration

6014 E TCOCR.DLL is missing. OCR is disabled


W Error %1 copying file %2 to %3


OS: applications 80041782 /6018

W Signature server returned error, see file %1

Generalinformation

Other 6000 E error reading configuration from registry

Generalinformation

Other 6001 E target format is invalid

Generalinformation

Other 6002 E cannot create stop event

Generalinformation

Other 6003 E cannot start RPC communication

Generalinformation

Other 6004 E stopped by TCSRV (no real error)

Generalinformation

Other 6005 E no conversion needed, message is alreadyconverted

Generalinformation

Other 6006 E error opening temp. file

Generalinformation

Other 6007 E error reading data from temp. file

Generalinformation

Other 6008 E error finding TCIMGIO parameters for targetformat

Generalinformation

Other 6009 E error finding path for temp. files(environment var "TMP" or "TEMP")

57



Generalinformation

Other 6010 E error creating temp. file name

Generalinformation

Other 6011 E TCIMGIO cannot convert fax image to targetformat

Generalinformation

Other 6012 E unknown TCSI object encountered

Generalinformation

Other 6013 W No valid license for %1. Messages are notconverted.

Generalinformation

Other 6015 E OCR is disabled at TCDC but requested byTCOSS

Generalinformation

Other 6016 I TCDC version %1 started

Generalinformation

Other 6017 E TCDC_MIME.DLL missing. EmbeddedImage support disabled.

Generalinformation

application:interface 6021 I Retrieve signature later (async mode)

Module TCOSSCategory Reason Trap / Event Severity Description


C0193EAB /16043

E An internal Configuration File (+TECH/ALOADERTABLE) could not be opened.This can happen if TCOSS is installedwithout installing the configuration withWCONFIG.

Fatal error Other C0193E86 /16006

E System has been stopped due to error: %3in %1

Fatal error Other C0193EA7 /16039

E An internal TCOSS module (Start-TUP) isinactive. The last activity was: "%3"

Featureunavailable


C0193E96 /16022

E Reloading %3 failed due to link errorbetween %4 and %3. (Error details: %5)

Featureunavailable


C0193E97 /16023

E Reloading %3 failed due to link errorbetween %4 and %3. %6 are still notusable. (Error details: %5)

Featureunavailable

OS: resources 80193E9B /16027

W More than 90 percent of KCS disk space isin use. Reception has been stopped.

Featureunavailable

OS: resources C0193EA5 /16037

E The routing directory (rr99) is out of space.Some lines are not stored!

Featureunavailable

Other C0193E85 /16005

E An unrecoverable error occurred. Parts ofthe system may not be available anymore.Error Message: %3 in %1.

Featureunavailable

Other 80193EA4 /16036

W The KCS Archive is stopped or has noconnection.

58



Featureunavailable

Other C0193EB2 /16050

E failed to load alert for queue %3, error %4

Featureunavailable

TCOSS: licenses C0193E99 /16025

E %3 license expired.

Featureunavailable

User input C0193EB3 /16051

E detected invalid alert for queue %3 (folder%4, file %5, trigger %6, reactivate %7)

Featureunavailable

User input C0193EB4 /16052

E failed to post alert message, folder %3 file%4 error %5

Featureunavailable

Other 16078 E The KCS Archive lacks Unicode support;archiving has been stopped.

Featureunavailable

Other 16109 E Compatibility error: %3 uses denied TCSIversion %4 at %5 with application '%6'.

Featureunavailable

Other 16111 E Encryption to node %5 could not be enableddue to error '%7'. Node startup is preventedbecause fall-back to none-encrypted modeis denied by configuration.

Generalinformation


40193E9E /16030

I Status Agent connection %3 from %4Master via %5 is now OK

Generalinformation

OS: resources 40193E9C /16028

I Free disk space has increased to 20 percentor more.

Generalinformation

Other 40193E8B /16011

I Info %3 in %1 (Additional information: %2)

Generalinformation

Other 40193E81 /16001

I Info: %3 in %1

Generalinformation

Other 40193EA8 /16040

I Update of Disk %3 has been completed.Tandem operation is resumed.

Generalinformation

Other 40193EA9 /16041

I An internal TCOSS module (Start-TUP)has been detected to be inactive for %3Milliseconds and is now active again.

Generalinformation

Other 40193EAD /16045

I Reference Clock on Line Server %1 couldbe synchronized with %3 on %4. Thecurrent reference clock source is set to %5.

Generalinformation

Other 40193EAF /16047

I Line for TCOSS Channel %3 has beenreconnected.

Generalinformation

TCOSS: other 40193EB0 /16048

I Node %3 has been rebooted successfully

Generalinformation

Other 16055 I Peak local disk time %2 ms exceeded peaklimit, average was %3 ms, %4 perc. valuesexceeded peak limit (%5 ms), %6 perc.values exceeded avg.limit (%7 ms) duringlast %8 sec

59



Generalinformation

Other 16056 W Avg. remote disk time %2 ms exceededavg.limit, peak was %3 ms, %4 perc. valuesexceeded peak limit (%5 ms), %6 perc.values exceeded avg.limit (%7 ms) duringlast %8 sec

Generalinformation

Other 16057 I Peak remote disk time %2 ms exceededpeak limit, average was %3 ms, %4 perc.values exceeded peak limit (%5 ms), %6perc. values exceeded avg.limit (%7 ms)during last %8 sec

Generalinformation

Other 16058 W Avg. disk network delay time %2 msexceeded avg.limit, peak was %3 ms, %4perc. values exceeded peak limit (%5 ms),%6 perc. values exceeded avg.limit (%7 ms)during last %8 sec

Generalinformation

Other 16059 I Peak disk network delay time %2 msexceeded peak limit, average was %3 ms,%4 perc. values exceeded peak limit (%5ms), %6 perc. values exceeded avg.limit(%7 ms) during last %8 sec

Generalinformation

Other 16060 I Avg. local disk time %2 ms is within avg.limitagain, peak was %3 ms, %4 perc. valuesexceeded peak limit (%5 ms), %6 perc.values exceeded avg.limit (%7 ms) duringlast %8 sec

Generalinformation

Other 16061 I Avg. remote disk time %2 ms is withinavg.limit again, peak was %3 ms, %4 perc.values exceeded peak limit (%5 ms), %6perc. values exceeded avg.limit (%7 ms)during last %8 sec

Generalinformation

Other 16062 I Avg. disk network delay time %2 ms iswithin avg.limit again, peak was %3 ms, %4perc. values exceeded peak limit (%5 ms),%6 perc. values exceeded avg.limit (%7 ms)during last %8 sec

Generalinformation

Other 16063 W Link %1 avg. round-trip time %2 msexceeds avg.limit, peak was %3 ms, %4perc. values exceeded peak limit (%5 ms),%6 perc. values exceeded avg.limit (%7 ms)during last %8 sec

Generalinformation

Other 16064 I Link %1 avg. round-trip time %2 msexceeds avg.limit, peak was %3 ms, %4perc. values exceeded peak limit (%5 ms),%6 perc. values exceeded avg.limit (%7 ms)during last %8 sec

60



Generalinformation

Other 16065 I Link %1 avg. round-trip time %2 ms iswithing avg.limit again, peak was %3 ms,%4 perc. values exceeded peak limit (%5ms), %6 perc. values exceeded avg.limit(%7 ms) during last %8 sec

Generalinformation

Other 16066 W Media server %1 avg. round-trip time %2ms exceeds avg.limit, peak was %3 ms, %4perc. values exceeded peak limit (%5 ms),%6 perc. values exceeded avg.limit (%7 ms)during last %8 sec

Generalinformation

Other 16067 I Media server %1 peak round-trip time %2ms exceeds peak limit, avg. was %3 ms, %4perc. values exceeded peak limit (%5 ms),%6 perc. values exceeded avg.limit (%7 ms)during last %8 sec

Generalinformation

Other 16068 I Media server %1 avg. round-trip time %2 msis withing avg.limit again, peak was %3 ms,%4 perc. values exceeded peak limit (%5ms), %6 perc. values exceeded avg.limit(%7 ms) during last %8 sec

Generalinformation

Other 16069 I TCOSS has been connected to FoIPv3 %3on node %1

Generalinformation

Other 16000 E TCOSS test Message Par1=%1, Par2=%2,Par3=%3, Par4=%4, Par5 =%5

General warning OS: resources 80193E9A /16026

W More than 80 percent of KCS disk space isin use.

General warning Other 80193E82 /16002

W Warning: %3 in %1

General warning Other 80193EA6 /16038

W An internal TCOSS module (Start-TUP)has been detected to be inactive for anunexpected period. The last activity was:"%3"

General warning TCOSS: licenses 80193E98 /16024

W %3 license will expire within %4 days.

General warning Other 16054 W Avg. local disk time %2 ms exceededavg.limit, peak was %3 ms, %4 perc. valuesexceeded peak limit (%5 ms), %6 perc.values exceeded avg.limit (%7 ms) duringlast %8 sec

61




16079 W The KCS tandem system isconfigured with registry value TCOSS/RunWithoutStatusAgent = 1 (primary/secondary master may run stand-alonewithout status agent). This setting mayproduce a "desynchronized" state ofthe tandem system in case of networkpartitioning. Use it only for disaster recoveryif you are sure that the other server hasgone out of order.


16100 W Too many compatibility warnings! Furtherwarnings within the next %3 seconds arewritten to TCOSS trace files only.


16101 I Compatibility warnings are again written toevent log. (%3 warnings were suppressedduring recent %4 seconds)


16104 W Compatibility warning: User %3 logged-inwith the depreciated authentication method0x%6.


16105 W Compatibility warning: User %3 has LAN-Login right but uses native login.


16106 W Compatibility warning: Right '%6' is missingfor user %3.


16107 W Compatibility warning: Right '%7' is missingfor role %6 used by %3.


16108 W Compatibility warning: %3 uses outdatedTCSI version %4 at %5 with application'%6'.


16110 W Encryption to node %5 could not be enableddue to error '%7'. Operation continueswithout encryption.


16042 E A/u-law configuration mismatch detected:%3-Law coding is used on channel %1!

Line out of order application:configuration

C0193EB1 /16049

E Configuration file %3 not found, channel %4not started

Line out of order Other C0193E83 /16003

E A channel stopped working due to wrongconfiguration, insufficient license or lineerrors. Error message: %3 in %1

Line out of order Other C0193EAE /16046

E Line for TCOSS Channel %3 has beendisconnected.

Processunavailable

Other C0193EB5 /16053

E Process will be stopped due the followingfatal problem: %1



C0193EA2 /16034

E %1 could not create an inbound sendorder with caller Id %3. (Response "badoriginator" to command: %4)

62





80193EAC /16044

W Reference Clock on Line Server %1 is notsynchronized with %3 on %4. The currentreference clock source is set to %5.



80193E94 /16020

W %3 has been stopped due to a link errorbetween %4 and %3. (Error details: %5)



80193E95 /16021

W %3, %6 have been stopped due to a linkerror between %4 and %3. (Error details:%5)



80193E9D /16029

W Status Agent access timeout on connection%3 from %4 Master via %5.



C0193EA1 /16033

E Time-out in TCOSS channel %3 running on%5.


Other C0193E84 /16004

E An error that could be corrected (e.g. byreloading an interface) occurred. Errormessage: %3 in %1.


OS: applications 40193EA3 /16035

I Fax coded data (FCD) with %3 data bytesreceived. Because maximum allowed datalength is 256 bytes, this error indicates a T.4violation of the transmitting fax machine. It isnot caused by bad line conditions.

General warning Other 80193EC6 /16070

W Operator has cleared disk %3


W Disk update %3 -> %4 started


W Tandem startup: only disk %3 is valid


W Tandem startup: only disk %3 is up-to-date

General warning Other 80193ECA /16074

W Tandem startup: disk update required afterdirty shutdown

Generalinformation

Other 40193ECB /16075

I Tandem startup: disks are synchronized, noupdate is required after clean shutdown

Generalinformation

Other 40193ECC /16076

I TCOSS-Secondary: starting in tandemmode with primary server

Generalinformation

Other C0193ECD /16077

E TCOSS-Secondary: cannot access primaryserver, starting as standalone server

Processavailable

Other 16031 I TCOSS %3 (using module TCOSS.EXE%4) started

Processunavailable

Other 16032 I TCOSS has been stopped by %3

63


Module TCPDDCategory Reason Trap / Event Severity Description

Fatal error Other C01803E8 / 1000 E %1

Module TCPREPROCESSCategory Reason Trap / Event Severity Description

Featureunavailable


C037714C /29004

E PreProcess init failed. One or more filesmissing or not enough memory.

Featureunavailable


C037714A /29002

E PreProcess called without being initialized!Exiting.

Featureunavailable

TCOSS:credentials

80377148 /29000

W Could not log on to server %1 as %2

Featureunavailable

TCOSS:credentials

8037714C /29004

W MetaMail init failed, disabling it.


8037714B /29003

W Got invalid pointer to info structure. Alreadyinitialized?



80377149 /29001

W Length of time specifier in MetaMail URL notright %1


TCOSS: objects 4037714D /29005

I MetaMail URL %1 not resolved, warning orinfo trace shows details.

Module TCPROBECategory Reason Trap / Event Severity Description

Fatal error OS: other C03663AC /25516

E No connection to SQL database


25500 E Missing registry key %1.

Fatal error Other 25507 E Login to database failed (wrong userid orpassword)

Fatal error Application:interface

25510 E Error connecting to TCSRV

Fatal error OS: resources 25513 E Error creating stop event.

Generalinformation

Other 403663A7 / 25511 I Probe successfully sent: Server = %1,Probe = %2 (%3)

Generalinformation

Other 403663A8 /25512

I Probe failed: Server = %1, Probe = %2 (%3)

Generalinformation

Other 25502 W An exception occurred.

64



Generalinformation

Other 25503 W Database record could not be locked

Generalinformation

Other 25517 I Current time is not within calendar of thisprobe definition

Process available OS: resources 403663B2 /25522

I Connection to database available again.Leaving idle mode.

Process available Other 403663A5 /25509

I Connected to TCOSS instance %1

Process available Other 403663AF /25519

I TCProbe (%1) started

Processunavailable

OS: resources 803663B1 /25521

W Connection to database lost. Entering idlemode.

Processunavailable

Other 403663B0 /25520

I TCProbe (%1) stopped

Processunavailable

TCOSS: other 803663A4 /25508

W No connection to TCOSS instance %1 (%2)

Processunavailable

TCOSS: other 25504 W Login to TCOSS failed

Processunavailable

TCOSS:credentials

25505 W The configured TCOSS user does not exist.

Processunavailable

TCOSS:credentials

25506 W Wrong TCOSS password.


TCOSS: other 803663AB /25515

W Error sending alert message: recipient = %1,probe = %2, server = %3, error = %4


Other 25514 W Looking for not existing probe.


Application:integrity

25518 W Invalid calendar information in probedefinition %1 (server %2)

General warning OS: resources 25501 W Memory allocation failed.

Module TCREPORTCategory Reason Trap / Event Severity Description


C02B2154 / 8532 E No ServerID in database specified!


C02B2136 / 8502 E Fetch Agent: TCLIB32.DLL initializationfailed!


C02B2138 / 8504 E Fetch Agent: TCIPC.DLL initialization failed!


C02B2139 / 8505 E Report Agent: TCIPC.DLL initializationfailed!

65



Fatal error Mail server C02B2168 / 8552 E Fetch agent requires TCREPORT-Databaseversion %1 or higher

Featureunavailable


C02B215D / 8541 E No printer driver installed!

Featureunavailable

TCOSS:permissions

C02B215E / 8542 E TC/REPORT user is not allowed to read theUser Profile.

Featureunavailable

TCOSS:permissions

802B216A / 8554 W User %1 needs additional rights (%2)

Featureunavailable

Other 8561 E Error writing into table %1

Featureunavailable

TCOSS:permissions

8562 E User %1 is not allowed to list all in andoutboxes on server %2

Featureunavailable

TCOSS:permissions

8563 E User %1 is not allowed to open all in andoutboxes on server %2

Featureunavailable

TCOSS:permissions

8564 E User %1 is not allowed to read user profileson server %2

Generalinformation

Other 8500 E Fetch agent requires ADO ver.2.5 andhigher to be installed!

Generalinformation

Other 8501 E Report agent requires ADO ver.2.5 andhigher to be installed!

Generalinformation

Other 8503 E Report Agent: TCLIB32.DLL initializationfailed!

Generalinformation

Other 8506 E Fetch Agent: Error processing registry: %1

Generalinformation

Other 8507 E Report Agent: Error processing registry: %1

Generalinformation

Other 8508 E Fetch Agent: Error reading registry: %1

Generalinformation

Other 8514 E Report Agent: Error converting date/timevalue in command message

Generalinformation

Other 8520 I TC/REPORT - Fetch Agent ver. %1 started

Generalinformation

Other 8521 I TC/REPORT - Report Agent ver. %1 started

Generalinformation

Other 8522 I TC/REPORT - Fetch Agent ver. %1 stoppedbecause of error

Generalinformation

Other 8523 I TC/REPORT - Report Agent ver. %1stopped because of error

Generalinformation

Other 8524 I TC/REPORT - Fetch Agent ver. %1 stoppedby TC/SRV

Generalinformation

Other 8525 I TC/REPORT - Report Agent ver. %1stopped by TC/SRV

66



Generalinformation

Mail server 8530 W %1 of maximum size of the databasereached.

Generalinformation

Other 8551 I Fetch Agent sent info message to user %1 !

Generalinformation

Other 8553 E No Server specified!

Generalinformation


402B216D / 8557 I Due to database size restrictions, valueDBMaxSize is changed from %1 to %2

Generalinformation

Mail server 802B2152 / 8530 W %1 of maximum size of the databasereached.

Generalinformation

Mail server 402B2157 / 8535 I Maximum size of the database reached.Deleting oldest entries.

Generalinformation

Other 402B2158 / 8536 I Report agent sent report message!

Generalinformation

Other 402B215A / 8538 I Report Agent sent error message to user%1 !

Generalinformation

Other 8544 I Report will not be created!

Generalinformation

TCOSS:permissions

8565 I User %1 is allowed to list all in and outboxeson server %2

Generalinformation

TCOSS:permissions

8566 I User %1 is allowed to open all in andoutboxes on server %2

Generalinformation

TCOSS:permissions

8567 I User %1 is allowed to read user profiles onserver %2


C02B213D / 8509 E Report Agent: Error reading registry: %1

General warning Mail server C02B2140 / 8512 E Fetch Agent: Attempt %1, Error connectingto SQL server: %2; User name: %3 Error:%4

General warning Mail server C02B2141 / 8513 E Report Agent: Attempt %1, Error connectingto SQL server: %2; User name: %3 Error:%4

General warning Mail server 802B216B / 8555 W Possible ID field overrun in table %1: currentvalue = %2 - limit = %3

General warning OS: other 802B2170 / 8560 W Setup cannot grant create database to user%1. Error: %2

General warning OS: other 802B2178 / 8568 W Cannot read event log of computer %1

General warning Other 802B216C / 8556 W 'max server memory' cannot be changed:%1 (%2)

General warning TCOSS: other C02B213E / 8510 E Fetch Agent: Attempt %1, Error connectingto KCS server: %2; User ID: %3; Error: %4

67



General warning TCOSS: other C02B213F / 8511 E Report Agent: Attempt %1, Error connectingto KCS server: %2; User ID: %3; Error: %4

General warning OS: other 8569 W Please change to simple recovery model!

Process available OS: resources 402B216E / 8558 I Fetch Agent: Connection to databaseavailable again.

Process available Other 402B2156 / 8534 I Report Agent User: %1 logged in to KCSServer: %2

Process available TCOSS: other 402B2153 / 8531 I Fetch Agent User: %1 logged in to KCSServer: %2

Processunavailable

OS: resources 802B216F / 8559 W Fetch Agent: Connection to TCREPORTdatabase lost.



802B2155 / 8533 W Localized address: %1 does not contain partbefore colon!



C02B215B / 8539 E Error adding parameter value: %1 !



C02B215C / 8540 E Crystal Report engine: Error #: %1 - %2


OS: files C02B2161 / 8545 E Source path: %1 Target path: %2


Other 802B2165 / 8549 W Server table might be empty. Use TCManagement Console to check it!


TCOSS:permissions

802B215F / 8543 W User %1 is not allowed to generate reports.


User input 402B2159 / 8537 I INFO: Check DESTINATION in commandmessage: %1


User input C02B2162 / 8546 E Report %1 required in report message %2not found!


User input C02B2163 / 8547 E Error by converting the date/time value inreport message!


User input C02B2164 / 8548 E Incorrect %1 field in Server table!


User input 802B2166 / 8550 W Selected attachment format not supportedby report agent!

Module TCRTFCategory Reason Trap / Event Severity Description

Fatal error OS: files C02F06A6 / 1702 E Rich Text conversion failed due to Problemswith riched20.dll - windows error %1.

Fatal error OS: resources C02F06AD / 1709 E The Rich Text conversion module TCRTF.dllfailed to create a bitmap for rendering.Windows reports error %1.

68



Fatal error OS: resources C02F06AC / 1708 E The Rich Text conversion module TCRTFfailed to create a Device Context. Windowsreports error code: %1

Fatal error OS: resources C02F06A7 / 1703 E The Rich Text conversion module TCRTF.dllfailed to dynamically allocate some memory.

Fatal error Other C02F06A8 / 1704 E The Rich Text conversion failed due to aninternal programming error.

Fatal error Other C02F06A5 / 1701 E TCRTF cannot convert the Rich TextCoversheet because there is no TOPCALLFax printer installed on the system.

Fatal error Other C02F06A9 / 1705 E The Rich Text conversion failed to read andanalyze the rich text - internal error code:%1. Additional information can be found inthe trace file.

Fatal error Other C02F06AA / 1706 E The Rich Text conversion failed to produceTCI code - internal error code: %1.Additional information can be found in thetrace file.

Generalinformation

Other 402F06AB / 1707 I The Rich Text conversion module TCRTF.dllis regularly shutting down. No moreRich Text conversion functionality will beavailable.

Module TCRESOLVECategory Reason Trap / Event Severity Description


TCOSS: other 80312CFE /11518

W No send retry possible. Not enough spacefor temporary distribution list on server %1.

Single item errorwith data loss TCOSS: objects 11520 W Originator not found in routing table

Single item errorwith data loss TCOSS: objects 11521 W job originator exists in several TCOSS

instances

Single item errorwith data loss TCOSS: other 11522 W Cannot log in to remote TCOSS, job request

cannot be routed

Single item errorwith data loss TCOSS: other 11523 W Cannot post job request to remote TCOSS

Generalinformation Other 11500 E Duplicate sending suspected

Generalinformation Other 11501 E Invalid SMTP address

Generalinformation Other 11502 E Invalid DTMF address

Generalinformation Other 11503 E No MultiFax user profile found

69



Generalinformation Other 11504 E MultiFax user property missing

Generalinformation Other 11505 E Invalid destination address

Generalinformation Other 11506 E Registry value missing

Generalinformation Other 11507 E CoInitialize failed

Generalinformation Other 11508 I No CSV record for OCR conversion

Generalinformation Other 11509 E Exception occurred

Generalinformation Other 11510 E Temp file creation failed

Generalinformation Other 11511 E Internal error

Generalinformation Other 11512 I Checkbar not valid

Generalinformation Other 11513 I Inconsistency with DL numbers

Generalinformation Other 11514 E Error creating stop event

Generalinformation Other 11515 E Cannot connect to TCSRV

Generalinformation Other 11516 E No servers defined

Generalinformation Other 11517 I Current fax page is no coversheet

Generalinformation Other 11519 I Job request rerouted to other TCOSS

instance

General warning TCOSS: other 11524 W Connection to TCOSS server has been lost

Module TCSPILNCategory Reason Trap / Event Severity Description


80280C85 / 3205 W Can't open %1 of user %2 on Server %3with MailFile %4


80280C86 / 3206 W Can't open %1 for user %2 on Server %3with Addressbook %4

General warning OS:applications

C0280C82 / 3202 E Error terminating Lotus Notes API thread(%1 - %2)

70



General warning OS:applications

C0280C83 / 3203 E Error terminating Lotus Notes API (%1 - %2)

Process unavailable OS:applications

C0280C80 / 3200 E Error initializing Lotus Notes API (%1 - %2)

Process unavailable OS:applications

C0280C81 / 3201 E Error initializing Lotus Notes API thread (%1- %2)

Single item error nodata loss


80280C84 / 3204 W Can't login with user %1

Module TCSPIMXCategory Reason Trap / Event Severity Description

Feature unavailable application:interface

C0250BB9 / 3001 E MAPI Initialization failed: %1 (%2)

Feature unavailable Mail server C0250BB8 / 3000 E Admin logon to Exchange via profile %1failed


80250BBB / 3003 W Exception in function %1 (mailbox %2, error%3: %4)

General warning OS: resources C0250BBA / 3002 E Error allocating %1 bytes

General warning Other 80250BBE / 3006 W Internal error in function %1 (mailbox %2,error %3: %4)


Mail server 80250BBC / 3004 W Error accessing mailbox %1


Mail server 80250BBD / 3005 W Error sending message (mailbox %1, error%2: %3)

General information Other 3015 W Error opening the address book: %1

General information Other 3016 E Embedded File Attachment :

General information Other 3017 E Linked File Attachment :

General information Other 3018 E Embedded Message Attachment :

General information Other 3019 E Embedded OLE Attachment :

General information Other 3020 E Attachment :

General information Other 3100 W Not logged in to Exchange

General information Other 3101 W Mailbox logoff failed

General information Other 3102 W Error finding item in contents table

General information Other 3103 W Invalid path format

General information Other 3104 W Error reading properties of a MAPI object

General information Other 3105 W Error query TFC message interface

General information Other 3106 W Error opening MAPI address book

General information Other 3107 W Error creating a new SPI directory object

71



General information Other 3108 W Invalid parameters passed to interfacefunction

General information Other 3109 W Error creating new MAPI message

General information Other 3110 W Error sending MAPI message via Exchange

General information Other 3111 W No current object selected in directory

General information Other 3112 W Method is not supported with this type ofobject

General information Other 3113 W Error with MAPI directory seek

General information Other 3114 W Error deleting a message

General information Other 3115 W Error fetching rows from MAPI contentstable

General information Other 3116 W Error locating a user's inbox or outbox

General information Other 3117 W Error opening a user's inbox or outbox: %1

General information Other 3118 E Error opening folder contents table

General information Other 3119 E Error setting wanted columns for foldercontents table

General information Other 3120 E Error locating Exchange Global Address List

General information Other 3121 E Error opening Exchange Global Address List

General information Other 3122 E Wanted property missing in MAPI object

General information Other 3123 E Error opening object from folder

General information Other 3124 E Error setting read flag of message

General information Other 3125 E TFC error encountered

General information Other 3126 E Error opening attachment table of a MAPImessage

General information Other 3127 E Error setting properties in a message orrecipient

General information Other 3128 E Error setting recipients of Exchangemessage

General information Other 3129 E Error creating body of Exchange message

General information Other 3130 E Error creating one-off Entryid for Exchangerecipient

General information Other 3131 E Error locating Exchange user via his uniquename

General information Other 3132 E Error reading MAPI status table

General information Other 3133 E Error opening an Exchange object viasession pointer

General information Other 3134 E Error creating a new SPI session

General information Other 3135 E Error opening a property as IStream

72



General information Other 3136 E Error creating temporary filename

General information Other 3137 E Error with IStream object

General information Other 3138 E Error reading MAPI property

General information Other 3199 W Unknown error

Module TCSRVCategory Reason Trap / Event Severity Description


C0355407 /21511

E Failed to register a function to handle tcsrv'sservice control requests (%1)


C0355409 /21513

E Can't open TCRPC channel (%1)

Fatal error OS: resources C0355408 /21512

E Create DoneEvent failed (%1)

Fatal error OS: resources C035540A /21514

E Can't create main thread (%1)

Fatal error Other 21536 E CoInitializeEx failed. hres=%1. NLB controlfeature will be disabled!

Fatal error Other 21537 E CoInitializeSecurity failed. hres=%1. NLBcontrol feature will be disabled!

Fatal error Other 21538 E Create terminate-event failed (%1)

Fatal error Other 21539 E Can't create NLB control thread (%1)

Fatal error Other 21540 E Exception occurred in the function %1!

Fatal error Other 21541 E Synchronizing NLB port status (port=%1)failed. Reason: (%2) %3

Featureunavailable


C035540E /21518

E EnableLoader is not supported!

Generalinformation

Other 21501 W Process %1 restarts

Generalinformation

Other 21502 I Startup of a process %1

Generalinformation

Other 40355404 / 21508 I restarting %1, %3 (%4. try of %5; internalstate for developers =%2)

Generalinformation

Other C0355414 /21524

E Stopping process %1 timed out

Generalinformation

Other 40355415 / 21525 I Terminating worker thread and process %1

Generalinformation

Other 40355416 / 21526 I Terminating thread for %1

73



Generalinformation

Other 40355417 / 21527 I Process %1 stopped (status=%2 %3)

Generalinformation

Other 40355419 / 21529 I Security identification number deleted byuser %1 from computer %2

Generalinformation

Other 4035541A /21530

I Security identification number set by user%1 from computer %2

Generalinformation

Other 4035541F /21535

I Process %1 is still running.

General warning OS: other C035540C /21516

E Unable to switch priority (%1)

Generalinformation

Other 21519 E Create process %1 failed (%2)

Generalinformation

Other 21520 I TCSRV-runloader: Killing TOS server

Generalinformation

Other 21533 E Installer process terminated with %1

General warning OS: other C0355418 /21528

E Unable to log on user %1/%2, type %3 for%4 (%5)

General warning OS: resources C035540D /21517

E Unable to create CmdEvent (%1)

General warning OS: resources C0355411 /21521

E Unable to allocate memory (%1)

General warning OS: resources C0355412 /21522

E Unable to create an event for process %1(%2)

General warning Other C03553FF /21503

E A fatal error occured during the startup of aprocess %1 (%2)

General warning Other 80355400 / 21504 W TCSRV was not shut down last time

General warning Other 80355401 / 21505 W A critical event occurs in the HW


E A fatal error occured during the startupof a process %1 domain: %2 UserID: %3LogonType: %4 (%5)

General warning Other C035540B /21515

E %1-thread exception %2 at %3 occurred


E Unable to start worker thread for %1 (%2)

General warning Other C035541B /21531

E Unable to reset TC9X watchdog.

General warning Other C035541C /21532

E Watchdog timeout too short (timeout=%1sec, overtime=%2 ms)!

Process available Other 40355402 / 21506 I The process %1 was started successfully

Process available Other 40355405 / 21509 I KCS Supervisor service started

74



Processunavailable

OS: other 4035541E /21534

I Shutdown of the service control manager

Processunavailable

Other C03553FC /21500

E Process %1 failed to start.

Processunavailable

Other 40355406 / 21510 I KCS Supervisor service stopped

Module TCSXCategory Reason Trap / Event Severity Description


C00F2EF0 /12016

E Could not create Application session (%1)

Fatal error OS: resources C00F2EE5 /12005

E Failed to start Worker Thread (%1)

Fatal error OS: resources C00F2EE4 /12004

E Connection Manager AcceptEx () call failed(%1)

Featureunavailable


800F2EE7 /12007

W OnAccept overload failed

Featureunavailable


800F2EE8 /12008

W OnDataAvailable (text) overload failed

Featureunavailable


800F2EE9 /12009

W OnDataAvailable (binary) overload failed

Featureunavailable


800F2EEA /12010

W OnError overload failed

Featureunavailable

OS: resources C00F2EE0 /12000

E Error creating main listener socket (%1)

Featureunavailable


E Unknown TCP Protocol name %1

Featureunavailable


E Error binding to used port %1

Featureunavailable


E listen() failed with %1

Generalinformation


12006 I Refused connection from %1 because of IPaddress rights

Generalinformation

Other 400F2F46 /12102

I Ending process TCSX

Generalinformation

Other 400F2F48 /12104

I Starting process TCSX

Processunavailable


C00F2EEB /12011

E anonymous login failure (%1)

Processunavailable


C00F2EEC /12012

E missing protocol DLL

75



Processunavailable


C00F2EF1 /12017

E Logon failure (System user - %1)

Processunavailable


C00F2EEF /12015

E Incompatible Version of TCMIME.DLL

Processunavailable


C00F2EED /12013

E invalid protocol DLL (missingPH_CreateSession)

Processunavailable


C00F2EEE /12014

E Incompatible Version of protocol DLL

Processunavailable


C00F2EF2 /12018

E protocol DLL initialization failed

Processunavailable


C00F2F44 /12100

E incompatible version of TCSX.DLL

Processunavailable


C00F2F45 /12101

E TCSX.DLL init failed

Processunavailable


C00F2FA8 /12200

E TCLI_Convert: not initialized (%1)

Processunavailable

OS: resources C00F2EF3 /12019

E failed to load WINSOCK-2 DLL (%1)

Processunavailable


E failed to build IOCP (%1)

Processunavailable


E Failed to start Connection Manager

Processunavailable

OS: resources C00F2F47 /12103

E Connection Manager failed; shuttingdown ...

Module TCVMAILCategory Reason Trap / Event Severity Description

Generalinformation

Other 27008 I Called ID is empty or not numeric or usercannot be found

Generalinformation

Other 40266981 /27009

I Caller ID is empty or not numeric

Generalinformation

User input 40266989 /27017

I User tried to login but failed.

Processunavailable


C0266982 /27010

E System User or pwd wrong

Processunavailable


C0266988 /27016

E Application class initialization failed



C026697E /27006

E A registry value is wrong



C0266983 /27011

E Login to SPI failed

76





C0266984 /27012

E A necessary variable is not initialized



C0266985 /27013

E The format of an address was unknown



C0266987 /27015

E BCC recipient not existing



C026697A /27002

E Incorrect number of parameters



C026697D /27005

E The passed valued from the TC/STM wasincorrect.



C026697F /27007

E Error in communication with TC/STM


Other C0266978 /27000

E Fatal error occurred


Other C0266979 /27001

E Error in a Voice Mail helper function



27003 E Invalid function argument passed


Other C026697C /27004

E Default error code, when an error handler(preprocesserror) was invoked


Other C0266986 /27014

E Send message failed


Other 27014 E General Error

Module TOMCategory Reason Trap / Event Severity Description

General warning Other C03420D0 / 8400 E %1: %2 (Return Code: %3)

General warning Other 8401 W Immediate Non-Delivery Notificationcreated; %1

Module TCRELAGTCategory Reason Trap / Event Severity Description

Generalinformation

Other 403C7FF0 / 32752 I TCReleaseAgent Information: %1

General warning Other 803C7FEF / 32751 W TCReleaseAgent Warning: %1

Processunavailable


C03C7FEE / 32750 E TCReleaseAgent Error %1

77


Module PrintRtfCategory Reason Trap / Event Severity Description


OS: files C04009C5 / 2501 E Riched20.dll could not load rich text fromfile %1. The rich text stream in operationwas aborted after reading %2 characterswith internal error code %3. The lastreported Windows error code is %4.

Module TCLINKDMSCategory Reason Trap / Event Severity Description

Generalinformation

Other 4042079E / 1950 I Document %1 was successfully released viarelease setup %2



8042079F / 1951 W Document %1 could not be released viarelease setup %2 (%3)



804207A0 / 1952 W Document %1 could not be released (%2)

Module TCLSI_BATCHCategory Reason Trap / Event Severity Description

Generalinformation

Other 403F076E / 1902 I Batch successfully completed


803F076C / 1900 W No steps defined

General warning TCOSS: other 803F076D / 1901 W Cannot logon to TCOSS server (%1)

Process available Other 403F0770 / 1904 I Successfully started

Processunavailable

Other 403F0771 / 1905 I Stopping


Other 803F076F / 1903 W Batch failed at step %1

Module TWSCategory Reason Trap / Event Severity Description

Processunavailable

Other C041251C / 9500 E TCOSS Web Services are stopped due to{%1} in xx component {%2}.

78


Module Module TNC_WSACategory Reason Trap / Event Severity Description


31550 W Found an invalid message in queue %4.The message was deleted and will not showup in the database.


31551 W Rejected message from application. Details:%4


31552 W Rejected messages from local WSA.Details: %4


31553 W Cannot write to message queue. Details: %4


31554 W Cannot access central WSA


31556 W Cannot read from message queue. Details:%4


31558 W Cannot read from dead letter queue. Details:%4


31560 W Queue %4 is not persistent! Data may belost on system reboot.

General warning OS: files 31561 W Error writing configuration file %4: %5.

Generalinformation


31559 I Can read from dead letter queue

Generalinformation


31557 I Can read from message queue

Generalinformation


31555 I Can write to message queue

Generalinformation


31557 I Can read from message queue

Module TCLDAPCategory Reason Trap / Event Severity Description

Fatal error OS: resources 20500 E Index thread could not be started (%1)

Featureunavailable

OS: resources 20501 E Not enough memory to continue update

Single item errorwithout data loss

OS: files 20502 W Error opening index file (%1)

79


Module TCLDIFCategory Reason Trap / Event Severity Description

Featureunavailable


5750 E Dirsync cannot start: %1 '%2'


Other 5751 W Error '%1' building dirsync record for user'%2'

General warning User input 5752 W No usable LDIF records in file '%1'

Module TCLINKACCategory Reason Trap / Event Severity Description


13500 E APPLI/COM directory names are notconfigured

Fatal error OS: files 13501 E The APPLI/COM directories cannot beaccessed.

Fatal error OS: files 13502 E Cannot create test file %1 in APPLI/COMjob directory.

Fatal error OS: files 13503 E Cannot create test file %1 in APPLI/COMout directory.

Fatal error OS: files 13504 E Cannot create test file %1 in APPLI/COMerror directory.

Fatal error OS: files 13505 E Cannot delete file %1 from APPLI/COM jobdirectory

Fatal error OS: files 13506 E Cannot delete file %1 from APPLI/COM outdirectory.

Fatal error OS: files 13507 E Cannot delete test file %1 from APPLI/COMerror directory.



13550 W Error in transaction file %1. Moving file tothe APPLI/COM error directory.

Fatal error OS: files 13551 E Cannot move file %1 to APPLI/COM errordirectory.

Fatal error OS: files 13552 E Cannot create file %1 in APPLI/COM ackdirectory


OS: files 13553 E Cannot write to file %1 in APPLI/COM INdirectory


OS: files 13554 E Cannot save file %1 to APPLI/COM INdirectory.


OS: files 13555 W Cannot create file %1 in APPLI/COM INdirectory

Fatal error OS: files 13556 E Cannot create test file %1 in APPLI/COM indirectory

80



Fatal error OS: files 13557 E Cannot delete test file %1 from APPLI/COMin directory

Fatal error OS: files 13558 E Cannot create test file %1 in APPLI/COMack directory

Fatal error OS: files 13559 E Cannot delete test file %1 from APPLI/COMack directory

Module TCOCRCategory Reason Trap / Event Severity Description

Featureunavailable


22500 E Unable to load OCR Engine

Featureunavailable


22501 E Unable to load TCVIEW32.OCX



22502 E TCOCR is not initialized


OS: files 22503 E Unable to create temporary file



22506 E OCR Engine inactive for more than %1minutes. TCDC will be restarted



22507 E An exception occurred during OCR

Generalinformation

Other 22504 E Error TCSI function %1 returned %2 (%3)

Generalinformation

Other 22505 E OCR Engine reported an error %1 (%2)

Module TCPOP3Category Reason Trap / Event Severity Description

Generalinformation

Other 12500 E Incompatible version of TCPOP3.DLL

Featureunavailable

OS: resources 12501 E Creation of local inbox failed

Featureunavailable

OS: resources 12502 E Resizing of local inbox failed

Module TCSOAPCategory Reason Trap / Event Severity Description

Fatal error application:configuration 8200 E Both LINKXML and LINKSM registry hive

specified! Only one method possible!

81



Fatal error application:configuration 8201 E No correct LINKXML or LINKSM registry

hive specified!

Fatal error OS: resources 8214 E WSAStartup failed. Error: %1

Fatal error OS: resources 8215 E Allocating socket failed. Error: %1

Fatal error OS: resources 8216 E Unable to get the host information for %1.Error: %2

Fatal error OS: other 8217 E Connecting to the server %1 failed. Error:%2

Single item errorwithout data loss OS: resources 8202 E Opening %1 failed! %2

Single item errorwithout data loss OS: files 8203 E Problem when writing to file %1:%2

Single item errorwithout data loss OS: files 8204 E CreateTmpFile: File %1 search error (%2)

Single item errorwithout data loss Other 8205 E Hostname incomplete => buffer too short


application:interface 8206 E Accept data failed fatal. Error: %1

Single item errorwithout data loss Other 8207 E SSL Error: %1

Single item errorwithout data loss Other 8208 E SSL Error: connection problem: %1

Single item errorwithout data loss OS: resources 8209 E Changing socket failed. Error: %1

Single item errorwithout data loss Other 8210 E Select socket failed. Error: %1


application:interface 8211 E XML data is not wellformed (%1)

Single item errorwithout data loss OS: resources 8212 E Sending data failed. Error: %1

Single item errorwithout data loss Other 8213 E

TCP Socket not closed gracefully. HTTPResponse possibly not been received byHTTP Server!


application:configuration 8218 E Recipient contains no valid host name!


application:interface 8220 I SSL Error: verification problem: %1 %2

Single item errorwithout data loss Other 8221 I (tcsoapSend) Receive HTTP Response -

Socket Error: %1

Single item errorwithout data loss OS: other 8223 I Shutdown of socket failed %1

82




application:interface 8226 I Ignoring XML elements starting with %1


OS: resources 8222 W (tcsoapsend) Timeout waiting for responsefrom server. Duplicate sending possible!


OS: other 8225 W Message (%1) was not sent successfully toHost!

Generalinformation Other 8224 I Closing of socket failed %1

Generalinformation Other 8219 I Server %1 is reachable again

KCIC_AEF_KC_Plug_InCategory Reason Trap / Event Severity Description

General warning Other 38000 WUnspecified warning in KIC - ElectronicDocuments KC Plug-In. Details %1 %2 %3%4 %5 %6

General warning Other 38001 E Could not start KIC - Electronic DocumentsKC Plug-in

General warning Other 38002 W Sending batch to QC due to documentconversion error

General warning Other 38003 W The KIC - Electronic Documents KC Plug-inlicense will expire soon

General warning Other 38004 E A system error occurred, that caused theconnection to stop

General warning Other 38005 EA system error occurred, that caused theconnection to stop, but a recovery has beenscheduled

General warning Other 38006 E The attempt to recover from a system errorfailed

Generalinformation Other 38007 I The attempt to recover from a system error

succeded

General warning Other 38008 E Could not initialize license

General warning Other 38009 WProcess documents as independent batchesis turned on. With this setting only batch size1 is supported. Setting batch size to 1

General warning Other 38010 E Could not load configuration

Module KCSBACKUPCategory Reason Trap / Event Severity Description

Fatal error Other 39000 E KCSBACKUP license error. %1

83



Generalinformation Other 39001 I KCSBACKUP started successfully

Generalinformation Other 39002 I KCSBACKUP was stopped

Fatal error Other 39003 E Backup failed. Error: %1

Generalinformation Other 39004 I Backup of %1 completed.

Fatal error Other 39099 E Error: %1

Module KCSLYNCLINKCategory Reason Trap / Event Severity Description

Generalinformation Other 39200 I KCS Lync Link x86 has started

Generalinformation Other 39201 I KCS Lync Link x86 has stopped

Fatal error Other 39202 E KCS Lync Link x86 failed to logon toTCSRV.The error code is %1

Fatal error Other 39203 E KCS Lync Link x86 failed toinitialize(TcOpenLibrary).The error code %1

Fatal error application:configuration 39204 E

The instance ID of KCS Lync Link x86 isinvalid. The instance ID must be between 1- 99

Fatal error application:configuration 39205 E The instance name of KCS Lync Link x86 is

invalid

Fatal error application:configuration 39206 E KCS Lync Link x86 configuration: Missing

Kofax Communication Server queue names


Microsoft Lync service names


TWS login user name


URI for Microsoft Lync user


domain name for Microsoft Lync user


login user name for Microsoft Lync


KCS Lync Link x86 configuration: MissingFQN (fully qualified name) for Microsoft Lyncserver

Fatal error Other 39213 E KCS Lync Link x86 failed to start the KCSLync Link x64 process %1.The error is:%2

84



Fatal error Other 39214 E KCS Lync Link x86 failed to start.The erroris:%1

Fatal error Other 39215 E KCS Lync Link x86 Exception:%1

Generalinformation Other 39216 I %1

General warning Other 39217 W %1

Fatal error Other 39218 E %1

Generalinformation Other 39240 I KCS Lync Link x64 has started

Generalinformation Other 39241 I KCS Lync Link x64 has stopped

Fatal error Other 39242 E KCS Lync Link x64 failed to create MicrosoftLync user endpoint : %1

Fatal error Other 39243 E KCS Lync Link x64 failed to create namedpipe service The error is %1


The instance ID of KCS Lync Link x64 isinvalid. The instance ID must be between 1- 99

Fatal error application:configuration 39245 E The instance name of KCS Lync Link x64 is

invalid

Fatal error Other 39246 E KCS Lync Link x64 Exception:%1

Generalinformation Other 39247 I %1

General warning Other 39248 W %1

Fatal error Other 39249 E %1

Module MerlinCategory Reason Trap / Event Severity Description

Generalinformation Other 35000 I Info: %4 (Internal location: %1)

Generalinformation Other 35001 W Warning: %4 (internal location: %1)

Generalinformation Other 35002 E Error: %4 (internal location: %1)

Process available Other 35003 I Application version '%4' has been started

Generalinformation Other 35004 E Startup of application version '%4' failed with

errors. Some features may not be available.

Featureunavailable Other 35005 E Startup of Component '%1' failed with error

'%5'. (details: code=%6, category=%7)

85



Featureunavailable Other 35006 E Component '%1' failed with error '%5'.

(code=%6, category=%7, process id=%8)

Process available Other 35007 I Application '%4' version %5 started.

Process available Other 35008 I Application version %4 stopped by %5.

Generalinformation Other 35010 I Green alert '%4' in feature '%2' of

component '%1' (internal location: %3)

Generalinformation Other 35011 W Gray alert '%4' in feature '%2' of component

'%1' (internal location: %3)

Generalinformation Other 35012 E Yellow alert '%4' in feature '%2' of

component '%1' (internal location: %3)

Featureunavailable Other 35013 E Red alert '%4' in feature '%2' of component


Processunavailable Other 35014 E Black alert '%4' in feature '%2' of component


Generalinformation Other 35020 E Login of component '%1' to server %4 with

user %5 failed. Error code: %7

Generalinformation Other 35021 I Successful login of component '%1' to

server %4

Fatal error application:configuration 35022 E Cannot start service %1 %2

Featureunavailable OS: resources 35023 E

Reception has been stopped becausestorage usage (%4: %5% percent) reached%6 percent.

General warning OS: resources 35024 WDisk usage (%4: %5% percent) reached%6 percent. Reception will be stopped if theusage reaches %7 percent.

Generalinformation OS: resources 35025 I Disk usage (%4: %5% percent) has

decreased below %6 percent.

Generalinformation OS: resources 35026 I Listener %2 in component '%1' has been

started.

Featureunavailable OS: resources 35027 W

Listener %2 in component '%1' stoppedbecause the application is not ready for newdata. Open web monitor and check Diskusage "percent active of target" in the statusview!

Featureunavailable OS: resources 35028 E Failed to start listener %2 in component

'%1'. (Detail: %4)

Featureunavailable OS: resources 35029 E

Failed to start listener %2 in component '%1'because port %5 on network adapter with IP'%4' is already used by any other proceses.Use 'netstat -a -b' on a command prompt tofind out what application is using the port.

86



General warning Other 35030 W Connection from %4 (port %5) to %6 hasbeen blocked by IpFilter rule %7.

Module TCDISKCategory Reason Trap / Event Severity Description

Generalinformation Other 15901 I TCDISK copy from "%1" to "%2" mode %3

completed ok

Module TCDISTMFCategory Reason Trap / Event Severity Description

Generalinformation Other 11800 E An exception occurred

Generalinformation Other 11801 E File cannot be opened

Generalinformation Other 11802 E Follow up error

Module TCE_H323Category Reason Trap / Event Severity Description

General warning Other 29201 EH.323 Engine not registered on localinterface %1 with the Gatekeeper %2 inauto-discovery mode (), Reason: %3

General warning Other 29202 E

H.323 Engine not registered on localinterface %1 with the Gatekeeper %2 inmanual-discovery mode, (GkHost=%3, GkH323_ID=%4), Reason: %5

Generalinformation Other 29203 I H.323 Engine started in the %1 integration

mode

Generalinformation Other 29204 I H.323 engine stopped

Generalinformation Other 29200 I

H.323 Engine registered on local interface%1 with Gatekeeper %2 in %3-discoverymode, registration type is %4

Fatal error Other 29205 E H.323 engine restarted due to cleanupdeadlock

Module TCE_RESCategory Reason Trap / Event Severity Description

Generalinformation Other 28000 E TTS Conversion failed. Error: %1

87


Module TCLICONVCategory Reason Trap / Event Severity Description

Generalinformation Other 5050 E cannot read mapfile

Generalinformation Other 5051 E error reading KCS service store

Generalinformation Other 5052 E caller tries conversion without previous

initialization

Generalinformation Other 5053 E mandatory configuration value(s) missing

from registry

Generalinformation Other 5054 E error opening file TCLICVxx.LNG or file

TCxx.ERR

Generalinformation Other 5055 E error in message conversion

Generalinformation Other 5056 E error streaming TCSI object to file

Module TCMsgWaitCategory Reason Trap / Event Severity Description

Generalinformation Other 1400 E %1

Generalinformation Other 1401 I TCMsgWait is starting

Generalinformation Other 1402 I TCMsgWait is stopping

Generalinformation Other 1403 I connected to TCOSS server %1

Module TCSTATUSCategory Reason Trap / Event Severity Description

Process available Other 25000 TC/STATUS version %1 started

Generalinformation Other 25001 I TC/STATUS has been stopped by %1

Module TCVLink2Category Reason Trap / Event Severity Description

Fatal error Other 29300 E The poller could not be created or initialized.

Fatal error OS: files 29301 E The specified dll is invalid.

88



Fatal error OS: resources 29302 E Some required resources could not becreated.

Fatal error OS: resources 29303 E A required handle was NULL (%1)

Fatal error application:configuration 29310 E TCVLAgent : Plugin %1 already loaded

Fatal error OS: other 29311 E TCVLAgent : Failed to load library %1

Fatal error application:interface 29312 E TCVLAgent : Failed to create an instance of

plugin %1

Fatal error application:integrity 29313 E The XML-Parser has thrown an exception

(%1)

Fatal error OS: files 29314 E There was a problem with a file: %1

Fatal error OS: resources 29315 E There was a problem with a directory: %1

Fatal error application:interface 29317 E TCVLAgent : The initialization of the plugin

%1 failed

Fatal error application:interface 29318 E TCVLAgent was not initialized properly.

Fatal error Other 29320 E Function call failed: %1

Fatal error application:integrity 29321 E There was a general TCSI Error: %1


application:interface 29305 W The response could not be processed.

Line out of order Other 29306 E The channel could not be registered.

Line out of order application:integrity 29307 E The TC/VLink2 received an event in the

wrong state.

Processunavailable

application:configuration 29309 E Unable to load the configuration.

Featureunavailable

application:configuration 29316 E Insufficient number of regular expression

matches (%1)

Featureunavailable

application:integrity 29304 E The thread did not stop for some reason.

Generalinformation

application:configuration 29319 I TCVLAgent : Failed to read registry value

%1

Generalinformation User input 29322 E There was an error during xml interpretation:

%1

Generalinformation

application:configuration 29323 E TCVLAgent : Plugin %1 not loaded.

Generalinformation

application:configuration 29324 E TCVLATransform: The configured TCSI

property is invalid: %1

Generalinformation

application:integrity 29325 E An exception was caught: %1

89



Generalinformation Other 29326 E Invalid TCSI message type %1

Generalinformation Other 29327 E There was an error while processing the

recipients: %1

Generalinformation Other 29328 E The template requires a property which is

missing in the message: %1

Generalinformation Other 29329 E There was a problem with TCRT: %1

Generalinformation Other 29330 E The XML parser could not be initialized: %1

Generalinformation Other 29331 E Error during VL2 cleanup: %1

Generalinformation Other 29333 E TCSIPOLLER:No connection to TCOSS

server

Generalinformation Other 29334 E TCSIPOLLER:The configuration is not

initialized (null pointer)

Generalinformation Other 29335 E TCSIPOLLER:Function call failed: %1

General warning Other 29332 E TCSIPOLLER:STL Exception occurred:

General warning application:interface 29308 W The TC/VoiceLink2 received an unknown

error (%1).

Module TFCCategory Reason Trap / Event Severity Description

Generalinformation Other 9000 E Internal TFC Error.

Generalinformation Other 9001 E Invalid codepage specified

Generalinformation Other 9002 E Invalid or no application session

Generalinformation Other 9003 E Invalid type of permanent store

Generalinformation Other 9004 E Invalid or no server session

Generalinformation Other 9005 E Search in folder display timed out

Generalinformation Other 9006 E Invalid parameter in call to TFC method

Generalinformation Other 9007 E The supplied object was empty

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Generalinformation Other 9008 E Unknown Error Number %1, facility %2

Generalinformation Other 9009 E Unable to interpret path

Generalinformation Other 9010 E Unable to detach unknown content (%1) %2

Generalinformation Other 9011 E Unable to create file %1, error %2

Module TNC_DocConvCategory Reason Trap / Event Severity Description

Generalinformation Other 36100 E Failed to set DcomConfig. Error code: %4;

Generalinformation Other 36101 W

KIC - Electronic Documents MessageConnector not set to productive mode -document conversion with MS Office will failif no user logged in.

Generalinformation Other 36102 W Document conversion failed. Error code:

%4; Document: %5;

Module TNC_FileCategory Reason Trap / Event Severity Description


36300 W A trigger file has been found, but there areno matching files to import. The trigger filehas been deleted. File name: %4

Module TNC_XSLTCategory Reason Trap / Event Severity Description


36200 I Successfully loaded XML schema fromdirectory '%2' for element '%4' namespaceURL '%5'.

Featureunavailable

Application:configuration

36201 E Failed to load XML schema from directory'%2'. %4

Module USRDDECategory Reason Trap / Event Severity Description

Generalinformation Other 3550 E 3550 + winexec error (-->3550 to 3582)

Generalinformation Other 3582 E 3550 + winexec error (-->3550 to 3582)

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Generalinformation Other 3600 E General DDE error

Generalinformation Other 3601 E Timeout while waiting for answer from

DDEAPP

Generalinformation Other 3650 E Error WinExec

Module USRIOCategory Reason Trap / Event Severity Description

Generalinformation Other 3501 E Error while initializing usrio

Generalinformation Other 3502 E No name found in user string!

Generalinformation Other 3503 E No type found in user string!

Generalinformation Other 3504 E Type address not found in profile

Generalinformation Other 3505 E User has dirsync allowed flag not set!

Generalinformation Other 3506 E Wrong function (M A D allowed)

Generalinformation Other 3507 E Tried to touch user of different mailsystem

Generalinformation Other 3508 E Bad parameters given

Generalinformation Other 3509 E Group user does not exist

Generalinformation Other 3510 E Representative user does not exist.

Generalinformation Other 3511 E No connection to TCOSS server

Generalinformation Other 3512 E Store full.

Generalinformation Other 3513 E Error saving entry to TCOSS.

Performance CountersThis section describes the performance counters.

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All Kofax Communication Server ApplicationsPerformance counters for all applications are defined in BOOT.MIB.

Application-Related CountersThe following objects are below:

.iso.org.dod.internet.private.enterprises.topcall.software.BOOT.perfBOOTPTable.tcsrvPerfEntry(.1.3.6.1.4.1.3007.1.20.1.1)

Name of MIB object OID of MIB object Description

tcsrvPerfInstance .1.3.6.1.4.1.3007.1.20.1.1.1 String. Application name (e.g.TCLINKMX2)

tcsrvProcessStatus .1.3.6.1.4.1.3007.1.20.1.1.2 Application status:0 = readyother values = not available

Typical usage: poll tcsrvProcessStatus and alert an operator if it has a nonzero value.

Hardware-Related CountersThe following objects are listed below:

.iso.org.dod.internet.private.enterprises.topcall.software.BOOT. perfHW-Monitor(.1.3.6.1.4.1.3007.1.20.2)


tcHWCPU1_Temp .1.3.6.1.4.1.3007.1.20.2.1

tcHWHW_Temp1 .1.3.6.1.4.1.3007.1.20.2.2

tcHWHW_Temp2 .1.3.6.1.4.1.3007.1.20.2.3

tcHWVcoreAInMV .1.3.6.1.4.1.3007.1.20.2.4

tcHWVcoreBInMV .1.3.6.1.4.1.3007.1.20.2.5

tcHWInput3300MV .1.3.6.1.4.1.3007.1.20.2.6

tcHWInput5000MV .1.3.6.1.4.1.3007.1.20.2.7

tcHWInput12000MV .1.3.6.1.4.1.3007.1.20.2.8

tcHWNegVolt__12000mV .1.3.6.1.4.1.3007.1.20.2.9

tcHWNegVolt__5000mV .1.3.6.1.4.1.3007.1.20.2.10

tcHWSpeedControlFan1 .1.3.6.1.4.1.3007.1.20.2.11

TCOSSPerformance counters for single TCOSS instances are defined in TCOSS.MIB.Performance counters for ASP TCOSS instances are defined in files called TCOSS01.MIB toTCOSS20.MIB (depending on the TCOSS instance ID).

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This section provides detailed information about counters that are useful for monitoring, alerting andtrending. Counters that are useful only for development are just mentioned and not described. (Pleaseconsult the TCOSS system manual for more information.)

MIB Object perfTCOSSXXThe following objects are below:

.iso.org.dod.internet.private.enterprises.topcall.software.TCOSSXX.perfTCOSSXX(.1.3.6.1.4.1.3007.1.YY.1)

XX: is empty for single TCOSS instances, or the instance number (01 to XX) for instances on a storageserver.

YY: is 1 for single TCOSS instances, or 50 + instance number (51 to XX) for instances on a storageserver.

All counters are read-only and have type Integer.

Counters that might be useful for alerting, monitoring or trending


tcXXUniqueIDs_per_sec .1.3.6.1.4.1.3007.1.YY.1.1 The unique ID is a permanent stored 32 Bitinteger value, that is used within TCOSS todetect changes within any object (file, send order,recipient). In some cases it is used for sortingentries within a list.

This value shows overall system activity.If it is 0 for a longer time, the system is either idleor not functional.Alerting: Alert if 0 for longer time during peaktraffic hours.Trending: watch maximum values over long time

tcXXOpenFiles_TCSI .1.3.6.1.4.1.3007.1.YY.1.3 Number of file handles used by all externalapplications (TCfW, TC/LINK-xx, ServerExtensions) that access Kofax CommunicationServer via TCSI. Kofax Communication Serverreserves 10000 handles for this case. If this limitis reached Kofax Communication Server returnsan 309 error.This kind of handle is used temporary duringopen or save of any Kofax Communication Serverfiles. If some parts of the file (usually attachmentsor images) are not loaded during opening theassociated file handle is used until the file isclosed. If there are no files opened by any TCfWuser and there is no other traffic, this countershould be zero.Alerting: Alert if the value is above 5000 for alonger time.

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tcXXFreeClient_ServerChannels .1.3.6.1.4.1.3007.1.YY.1.5 Number of free C0 channels.Trending: If the average decreases, you shouldconfigure more client-server channels, or check ifthere are network problems that keep the client-server connections busy.

Counters useful for development only


tcXXOpenFiles_PermChan .1.3.6.1.4.1.3007.1.YY.1.2 Number of file handles used by all permanentchannels (Fax channel).

tcXXCorrectedLinkErrors .1.3.6.1.4.1.3007.1.YY.1.4

tcXXSendorderCreated_per_sec .1.3.6.1.4.1.3007.1.YY.1.6 This counter shows the number of send ordersthat have been created within one second.

tcXXSendorderReads_per_sec .1.3.6.1.4.1.3007.1.YY.1.7 This counter shows the number of read accessesto the Kofax Communication Server Mail systemdatabase.

tcXXSendorderWrites_per_sec .1.3.6.1.4.1.3007.1.YY.1.8 This counter shows the number of writes(updates) in the Kofax Communication ServerMail system database within one second.

perfTCOSSXX_DiskThe following objects are below:

.iso.org.dod.internet.private.enterprises.topcall.software.TCOSSXX.perfTCOSSXX_Disk(.1.3.6.1.4.1.3007.1.YY.2)




These counters are useful for development only.


tcXXDiskReads_per_sec .1.3.6.1.4.1.3007.1.YY.2.1 Number of read access from the disk.

tcXXDiskWrites_per_sec .1.3.6.1.4.1.3007.1.YY.2.2 Number of writes to the disk within onesecond.

tcXXDiskReadKB_per_sec .1.3.6.1.4.1.3007.1.YY.2.3 Amount of data that has been read from thedisk within one second.

tcXXDiskWriteKB_per_sec .1.3.6.1.4.1.3007.1.YY.2.4 Write data throughput in Kbytes / second.

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tcXXDiskUpdateKB_per_sec .1.3.6.1.4.1.3007.1.YY.2.5 Updating speed on a tandem KofaxCommunication Server server in Kbytesper second. In none tandem systems orupdated tandem systems these countersare always zero.

tcXXDiskUpdateWriteKB_per_sec .1.3.6.1.4.1.3007.1.YY.2.6 Amount of data that was different on bothdisks and therefore has been copied duringTandem Disk update within one second.

tcXXDiskSectionTableWrites_per_sec .1.3.6.1.4.1.3007.1.YY.2.7 Additional write overhead that isrequired in fault tolerant system to allowresynchronization of both disks in a tandemserver.

tcXXDiskWriteQueueLengthPeak .1.3.6.1.4.1.3007.1.YY.2.8 All write accesses within TCOSS arequeued. This value shows the maximumqueue size before any new write requestis put into the queue. The theoreticallymaximum of this counter is 16, whichmeans that a write request was delayedbecause the queue was full.

perfTCOSSXX_QueuesThe following objects are below:

.iso.org.dod.internet.private.enterprises.topcall.software.TCOSSXX.perfTCOSSXX_Queues(.1.3.6.1.4.1.3007.1.YY.3)




The MIB object perfTCOSSXX_Queues contains custom counters for queue length or queue age. Thesecounters must be created explicitly by the technician or the customer, using TCFW. Therefore, the defaultTCOSS MIB files do not contain such counters.

Usage:• Monitoring queue length for important queues (fax, link queues) and alerting an operator when a

threshold queue length is reached.• Monitoring queue age for important queues (fax, link queues) and alerting an operator when a threshold

queue age is reached.

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• Trending: Increasing queue length or age indicates that more resources (fax lines, TCLINK instances)might be needed.


tcXXQueue<name> .1.3.6.1.4.1.3007.1.YY.3.xx is 1 for the first such object,and is incremented by 1 forevery further object.

0 to n Entries.Queue length or queue age, as defined forperformance counter object <name>.Only available with customized MIB files.

perfTCOSSXX_CacheTable EntriesThe following objects are below:

.iso.org.dod.internet.private.enterprises.topcall.software.TCOSSXX.perfTCOSSXX_CacheTable.tcXXCachePerfEntry(.1.3.6.1.4.1.3007.1.YY.4.1)



The TCOSS cache is divided into 3 different instances.

1. Directory Cache: It caches the directory entries of all files managed by the Kofax CommunicationServer Server.

2. Database Cache: This cache is used for all record related files (such as Mail system database,Receiver directory, Services, etc.) on Kofax Communication Server.

3. Document Cache: This cache is used for all other files (such as all sent and received messages)

The following counters are available for every cache instance (directory, database, document).



tcXXCachePerfInstance .1.3.6.1.4.1.3007.1.YY.4.1.1 String. Instance name: Database, Directoryor Document

tcXXCacheDiskReads_per_sec .1.3.6.1.4.1.3007.1.YY.4.1.5 Number of disk reads within one second.It can be used together with the countertcXXCacheDiskReadKB_per_sec tocalculate the average read block size.Alerting: alert if > 40 for more than 5minutes. This may be normal during systemstartup or backup, but during normaloperation this is an indication that the cachesize must be increased.


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tcXXCacheCacheReadBytes_per_sec .1.3.6.1.4.1.3007.1.YY.4.1.2 Number of bytes read from the cachebuffer within one second.

tcXXCacheCacheWriteBytes_per_sec .1.3.6.1.4.1.3007.1.YY.4.1.3 Number of bytes that were written intothe cache buffer within one second.

tcXXCacheDiskReadKB_per_sec .1.3.6.1.4.1.3007.1.YY.4.1.4 Number of Kbytes that were read fromthe disk within one second.

tcXXCacheDiskWriteKB_per_sec .1.3.6.1.4.1.3007.1.YY.4.1.5 Number of Kbytes that were written todisk within one second.

tcXXCacheDiskWrites_per_sec .1.3.6.1.4.1.3007.1.YY.4.1.7 Number of disk writes within onesecond.

tcXXCacheCacheHits_per_sec .1.3.6.1.4.1.3007.1.YY.4.1.8 Number of cache accesses withinone second without prior disk read tovalidate the cache buffer.

tcXXCacheCacheMisses_per_sec .1.3.6.1.4.1.3007.1.YY.4.1.9 Number of cache accesses within onesecond with a prior disk read to validatethe cache buffer.

tcXXCacheIOConflicts_per_sec .1.3.6.1.4.1.3007.1.YY.4.1.10 Number of IO conflicts within onesecond.

tcXXCacheAutoFlushes_per_sec 1.3.6.1.4.1.3007.1.YY.4.1.11 Number of modified cache pages thathave been re-used within one second.

Customize MIB Files After Adding Queue Length / Age CountersUse the MIBMAKER utility to create up-to-date MIB files. The TCOSS instance must be running.Edit the TCOSSXX.CNF file (where XX matches the TCOSS instance) and specify the name of theTCOSS server in parameter Remote.

Example:Remote = DEMOTC

Open a command prompt and start MIBMAKER with the options:MIBMAKER tcossXX.cnf

Where XX is the TCOSS instance number (01 to 20 at the moment).

TC/LINKThe following objects are below:

.iso.org.dod.internet.private.enterprises.topcall.software.linkxx.perfTCLINKXXTable.xxPerfEntry(OIDs see table below)

XX: link id in upper case letters, e.g. AC, MX, LN, etc.xx: link id in lower case letters, such as ac, mx, ln, etc.

Link type Link ID MIB OID MIB File

TC/LINK-AC AC .1.3.6.1.4.1.3007.1.100.1.1 TCLINKAC.MIB

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Link type Link ID MIB OID MIB File

TC/LINK-FI FI .1.3.6.1.4.1.3007.1.101.1.1 TCLINKFI.MIB

TC/LINK-GW GW .1.3.6.1.4.1.3007.1.102.1.1 TCLINKGW.MIB

TC/LINK-LN LN .1.3.6.1.4.1.3007.1.103.1.1 TCLINKLN.MIB

TC/LINK-MX MX .1.3.6.1.4.1.3007.1.104.1.1 TCLINKMX.MIB

TC/LINK-OC OC .1.3.6.1.4.1.3007.1.105.1.1 TCLINKOC.MIB

TC/LINK-SC SC .1.3.6.1.4.1.3007.1.106.1.1 TCLINKSC.MIB

TC/LINK-SJ SJ .1.3.6.1.4.1.3007.1.107.1.1 TCLINKSJ.MIB

TC/LINK-SM,MFP and SDD

SM .1.3.6.1.4.1.3007.1.108.1.1 TCLINKSM.MIB

TC/LINK-X4 X4 .1.3.6.1.4.1.3007.1.109.1.1 TCLINKX4.MIB

TC/LINK-WM WM .1.3.6.1.4.1.3007.1.110.1.1 TCLINKWM.MIB

TC/LINK-MQ MQ .1.3.6.1.4.1.3007.1.111.1.1 TCLINKMQ.MIB

TC/LINK-MD MD .1.3.6.1.4.1.3007.1.112.1.1 TCLINKMD.MIB

TC/LINK-SI SI .1.3.6.1.4.1.3007.1.113.1.1 TCLINKSI.MIB

TC/LINK-RS RS .1.3.6.1.4.1.3007.1.114.1.1 TCLINKRS.MIB

TC/LINK-MX7 MX7 .1.3.6.1.4.1.3007.1.115.1.1 TCLINKMX7.MIB

TC/LINK-SDD SDD .1.3.6.1.4.1.3007.1.116.1.1 TCLINKSDD.MIB

TC/LINK-MFP MFP .1.3.6.1.4.1.3007.1.117.1.1 TCLINKMFP.MIB

TC/LINK-XML XML .1.3.6.1.4.1.3007.1.118.1.1 TCLINKXML.MIB

TC/LINK-CCD CCD .1.3.6.1.4.1.3007.1.119.1.1 TCLINKCCD.MIB

All counters are read-only.

Performance Counters for All Link TypesCounters that might be useful for alerting, monitoring or trending.

Name of MIB object OID (below MIB OID inabove table)

Description

xxPerfInstance 1 Instance name (registry subkey)

xxPercentTimeInTopcallAccess 17 Monitoring: high values indicate networkproblems

xxMessagesFromTCOSS_LastHour 22 Messages received from TCOSS during lasthour (updated every minute).Alerting: alert if continuous 0 during businesshours

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Description

xxMessagesToTCOSS_LastHour 23 Messages received from the remote mailsystem during last hour (updated everyminute).Alerting: alert if continuous 0 during businesshours

Counters useful only for development: (For detailed description, see the TC/LINK Technical Manual.)


Description

xxMessagesFromTCOSS_Total 2 Total number of messages from TCOSS(since link start)

xxMessagesFromTCOSS_Today 3 Number of messages from TCOSS since00:00 GMT

xxRejectedMessagesFromTCOSS_Today 4 Number of messages from TCOSS thatcould not be converted since 00:00 GMT

xxMessagesToTCOSS_Total 5 Total number of messages from mailsystem (since link start)

xxMessagesToTCOSS_Today 6 Number of messages from mail systemsince 00:00 GMT

xxRejectedMessagesToTCOSS_Today 7 Number of messages from mail systemthat could not be converted since 00:00GMT

xxNotificationsFromTCOSS_Total 8 Total number of notifications received fromTCOSS since link start

xxNotificationsFromTCOSS_Today 9 Number of notifications received fromTCOSS since 00:00 GMT

xxNotificationsToTCOSS_Total 10 Total number of notifications received frommail system since link start

xxNotificationsToTCOSS_Today 11 Number of notifications received from mailsystem since 00:00 GMT

xxDirsyncedUsers_Total 12 Number of users or address book entriescovered by Dirsync since 00:00 GMT

xxTimeInMailDLL_Msec 13 Cumulative counter: msec spent in mailDLL code

xxTimeInTopcallAccess_Msec 14 Cumulative counter: msec spent in KCSserver access

xxTimeInTCDC_Msec 15 Cumulative counter: msec spent indocument conversion

xxTimeInLink_Msec 16 Cumulative counter: msec spent in TC/LINK (not counting wait time between pollcycles)

xxPercentTimeInMailDLL 18 Percent time spent in mail DLL code

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Description

xxPercentTimeInTCDC 19 Percent time spent in documentconversion

xxPercentTimeInLink 20 Percent time spent in TCLINK

xxLinkActivity 21 Link activity (1 if polling, 0 if not polling)

xxNotificationsFromTCOSS_LastHour 24 Number of notifications from TCOSSreceived in last hour

xxNotificationsToTCOSS_LastHour 25 Number of notifications from mail systemreceived in last hour

Additional Performance Counters for TC/LINK-LNName of MIB object OID (below MIB OID in

above table)Description

lnMessagesInQueueFromNotes 26 Number of messages currently queued for TC/LINK-LN in Lotus NotesAlerting: alert if value above threshold

Additional Performance Counters for TC/LINK-MQName of MIB object OID (below MIB OID in


mqMessagesInQueueToTOPCALL 26 Number of messages currently queued in MQqueue TO_TOPCALLAlerting: alert if value above threshold

mqMessagesInQueueToMQ 27 Number of messages currently queued in MQqueue TO_MQAlerting: alert if value above threshold

mqMessagesInQueueNOTIF 28 Number of messages currently queued in MQqueue NOTIFAlerting: alert if value above threshold

mqMessagesInQueueDIRSYNC 29 Number of messages currently queued in MQqueue DIRSYNCAlerting: alert if value above threshold

Additional Performance Counters for TC/LINK-MXName of MIB object OID (below MIB OID in


mxMessagesInMTS_OUT 26 Number of messages currently queued inconnector’s MTS_OUT queueAlerting: alert if value above threshold

mxMessagesInMSG2EX 27 Obsolete

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TC/REPORTPerformance counters for TC/REPORT are defined in TCREPORT.MIB.This section provides detailed information about counters that are useful for monitoring, alerting andtrending. Counters that are useful only for development are just mentioned and not described.

MIB Object tcFetchPerfEntryThe following objects are below:

.iso.org.dod.internet.private.enterprises.topcall.software.TCREPORT.perfTCReport_Fetch_GeneralTable.tcFetchPerfEntry(.1.3.6.1.4.1.3007.1.13.1.1)

These counters measure performance of the Fetch Agent in general.



tcFetchUsers_per_sec .1.3.6.1.4.1.3007.1.13.1.1.2 Average number of user profiles fetched persecond (average from last 10 poll cycles)

tcFetchEntries_per_sec .1.3.6.1.4.1.3007.1.13.1.1.6 Average number of mail or log entries fetchedper second (average from last 10 poll cycles)

tcFetchIsDeleting .1.3.6.1.4.1.3007.1.13.1.1.10 1 while deleting oldest entries (databasemaximum size reached), else 0.Alerting: alert if 1 for long time (database shouldbe cleaned)



tcFetchPerfInstance .1.3.6.1.4.1.3007.1.13.1.1.1 Instance name

tcFetchUsers_per_min .1.3.6.1.4.1.3007.1.13.1.1.3 Estimated number of fetched usersper minute

tcFetchUsers_per_hour .1.3.6.1.4.1.3007.1.13.1.1.4 Estimated number of fetched usersper hour

tcFetchUsers_per_day .1.3.6.1.4.1.3007.1.13.1.1.5 Estimated number of fetched usersper day

tcFetchEntries_per_min .1.3.6.1.4.1.3007.1.13.1.1.7 Estimated number of fetched mailor log entries per minute

tcFetchEntries_per_hour .1.3.6.1.4.1.3007.1.13.1.1.8 Estimated number of fetched mailor log entries per hour

tcFetchEntries_per_day .1.3.6.1.4.1.3007.1.13.1.1.9 Estimated number of fetched mailor log entries per day

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MIB Object tcFetchSPerfEntryThe following objects are below:

.iso.org.dod.internet.private.enterprises.topcall.software.TCREPORT.perfTCReport_ServersTable.tcFetchSPerfEntry(.1.3.6.1.4.1.3007.1.13.2.1)

A separate set of counters is available for every fetched TCOSS instance. Thus, these counters can beused to monitor the Fetch Agent’s connection to single TCOSS instances.



tcFetchSPerfInstance .1.3.6.1.4.1.3007.1.13.2.1.1 TCOSS server name

tcFetchSFetchtime_per_User_Msec .1.3.6.1.4.1.3007.1.13.2.1.2 Average time for fetching 1 user entry(msec)

tcFetchSFetchtime_per_Entry_Msec .1.3.6.1.4.1.3007.1.13.2.1.3 Average time for fetching 1 mail or log entry(msec)

tcFetchSUsers_per_sec .1.3.6.1.4.1.3007.1.13.2.1.4 Average number of user entries fetched persecond (last 10 poll cycles)

tcFetchSEntries_per_sec .1.3.6.1.4.1.3007.1.13.2.1.8 Average number of mail or log entriesfetched per second (last 10 poll cycles)



tcFetchSUsers_per_min .1.3.6.1.4.1.3007.1.13.2.1.5 Estimated number of fetched usersper minute

tcFetchSUsers_per_hour .1.3.6.1.4.1.3007.1.13.2.1.6 Estimated number of fetched usersper hour

tcFetchSUsers_per_day .1.3.6.1.4.1.3007.1.13.2.1.7 Estimated number of fetched usersper day

tcFetchSEntries_per_min .1.3.6.1.4.1.3007.1.13.2.1.9 Estimated number of fetched mailor log entries per minute

tcFetchSEntries_per_hour .1.3.6.1.4.1.3007.1.13.2.1.10 Estimated number of fetched mailor log entries per hour

tcFetchSEntries_per_day .1.3.6.1.4.1.3007.1.13.2.1.11 Estimated number of fetched mailor log entries per day

MIB Object tcReportPerfEntryThe following objects are below:

.iso.org.dod.internet.private.enterprises.topcall.software.TCREPORT.perfTCReport_Report_GeneralTable.tcReportPerfEntry(.1.3.6.1.4.1.3007.1.13.3.1)

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These counters monitor performance of the Report Agent.



tcReportIsReporting .1.3.6.1.4.1.3007.1.13.3.1.2 1 while creating a report



tcReportPerfInstance .1.3.6.1.4.1.3007.1.13.3.1.1 Instance name

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Chapter 4

Integration with HP OpenView Network NodeManager

On the computer where the Network Node Manager runs, you need the SNMP service installed.This can be done via Control Panel | Add / Remove Programs | Windows Components | Managementand Monitoring Tools | Simple Network Management Protocol.

The following samples use HP OpenView Network Node Manager 06.40.

Loading Kofax Communication Server MIBs InteractivelyOpen NNM, choose menu option Options | Load / Unload MIBs: SNMP. In the dialog that pops up, clickthe Load button and select one or more of the files mentioned in section MIB Files.

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Loading Kofax Communication Server MIBs via Command LineTools

On a command prompt, type:

xnmloadmib -replace -load TOPCALL.MIB –trapType

.. to load the TOPCALL.MIB. To load other MIB files, just replace TOPCALL.MIB with the correct filename.

A sample batch file TCLoadMibNNM is provided, this sample loads all KCS MIBs that are available.Syntax for the batch file is:TCLoadMibNNM Mib_File_Directory

Example: TCLoadMibNNM C:\TOPCALL\SHARED\MIB

Another batch file TCUnLoadMibNNM is also provided, it unloads all KCS MIBs. Syntax for the batch fileis:

TCUnLoadMibNNM Mib_File_Directory

Example: TCUnLoadMibNNM C:\TOPCALL\SHARED\MIB

Monitoring Kofax Communication Server Traps (ManualConfiguration)

After loading the file TOPCALL.MIB, SNMP traps created by Kofax Communication Server applicationsare logged into the NNM event database, but not displayed in the NNM Alarm window.

To change the way Kofax Communication Server traps are handled, choose menu item Options | EventConfiguration. Select “topcall” in the Enterprises list and double click the “tcEventLogTrap” entry in theevent list:

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Open the “Event Message” tab of the event properties.

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Change the action to “Log and display in category” and select an alarm category, such as Application AlertAlarms. You should also change the event log message. Here you can use SNMP trap variables. In thescreen shot below, the message format is “$4: Event $5, $8”. This produces a display string that containsthe event source (parameter $4, registry subkey name of the application), the trap ID ($5) and the eventtext ($8).

You can also change the event severity.

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As a result, an event will be displayed e.g. as follows:

Querying Kofax Communication Server Performance CountersIn menu item Tools | SNMP MIB Browser, select the node name (computer nameor IP address) and navigate down the MIB object ID tree to find the counterbelow .iso.org.dod.internet.private.enterprises.topcall.software.

Click “Start Query” to retrieve the current values of the selected counter (for all instances). In the examplebelow, the instance names (fiPerfInstance) of installed TC/LINK-FI instances were retrieved.

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Displaying Performance Counter Information in a GraphicClick “Graph” to get a graph with the real-time performance of the selected MIB counters. Unfortunately,the graph does not contain the real instance names, but uses the symbolic constants, such as 8.84.67instead.

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Choose Options | Time Intervals to change the poll interval and displayed time range.

Choose View | Statistics to get a summary (minimum, maximum and average values) of the graph.

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Configuring Data Collection AutomaticallySample batch file TCCollectNNM.bat configures data collection for the most important counters.Important: Load all KCS MIB files before running this batch job.

The batch job creates the data collection objects in suspended mode. To customize settings and startcollection, use menu item Options | Data Collections & Thresholds: SNMP (see next section).

Thresholds: For some counters, a threshold is defined. When this threshold is reached, a threshold alarm (default:58720263) is created. Another alarm (default: 58720264) is created, when the threshold is rearmed. Thebatch file uses the default threshold alarms. It is also possible to configure custom alarms.

Batch job TCUnCollectNNM.bat deletes all data collection objects installed via TCCollectNNM.bat.

Data collection objects installed by TCCollectNNM.bat

Object Application Collectionschedule

Thresholdsettings

Remark

tcsrvProcessStatus All applications 10 min Alarm if not 0(process notrunning)

tcOpenFiles_TCSI TCOSS 30 min Alarm if above6000

tcUniqueIDs_per_sec TCOSS 5 min Alarm if 0 for4 subsequentcollections(indicates inactivity)

Alarm shouldbe restricted tobusiness hours.

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Thresholdsettings

Remark

tcFreeClient_ServerChannels TCOSS 30 min None If valuedecreases, moreC0 channelsshould beconfigured

xxMessagesFromTCOSS_LastHour(where xx may be ac, mx, ln, sm, oc etc.)

TC/LINK-XX(all link types)

60 min Alarm if 0 (no messagereceived fromTCOSS within lasthour)


xxMessagesToTCOSS_LastHour(where xx may be ac, mx, ln, sm, oc etc.)


60 min Alarm if 0(no messagereceived from mailsystem within lasthour)


xxPercentTimeInTopcallAccess(where xx may be ac, mx, ln, sm, oc etc.)


60 min None High values mayindicate networkproblems

lnMessagesInQueueFromNotes TC/LINK-LN 60 min Alarm if > 100(more than 100messages queuedfor TC/LINK-LN inNotes)

mqMessagesInQueueToTOPCALL TC/LINK-MQ 60 min Alarm if > 100(more than 100messages inqueue)

mqMessagesInQueueToMQ TC/LINK-MQ 60 min Alarm if > 100(more than 100messages inqueue)

mqMessagesInQueueNOTIF TC/LINK-MQ 60 min Alarm if > 100(more than 100messages inqueue)

mqMessagesInQueueDIRSYNC TC/LINK-MQ 60 min Alarm if > 100(more than 100messages inqueue)

mxMessagesInMTS_OUT TC/LINK-MX 60 min Alarm if > 100(more than100 messagesin connectorMTS_OUT queue)

tcFetchEntries_per_sec TC/ReportFetch Agent

60 min None Fetched mailentries persecond (total)

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Thresholdsettings

Remark

tcFetchUsers_per_sec TC/ReportFetch Agent

60 min None Fetched userentries persecond (total)

tcFetchSEntries_per_sec TC/ReportFetch Agent

60 min None Fetched mailentries persecond (perTCOSS instance)

tcFetchSUsers_per_sec TC/ReportFetch Agent

60 min None Fetched userentries persecond (perTCOSS instance)

tcFetchSFetchtime_per_Entry_Msec TC/ReportFetch Agent

60 min None Duration of mailentry fetching(per TCOSSinstance)

tcFetchSFetchtime_per_User_Msec TC/ReportFetch Agent

60 min None Duration of userentry fetching(per TCOSSinstance)

tcFetchIsDeleting TC/ReportFetch Agent

60 min None If value is 1too often, it isrecommended tomake a databasecleanup.

tcReportIsReporting TC/Report 60 min None 1 during reportcreation

The following additional data collection objects are commented out in this batch file. Remove the startingREM to install these objects also:• Sample queue length counter for TCOSS and ASP TCOSS.• Counters for ASP TCOSS instance 01.

Configuring Data Collection ManuallyChoose menu item Options | Data Collection & Thresholds: SNMP:

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To start collection for an object, highlight the collection (lower listbox) and choose menu item Actions |Resume Collection.

To modify settings of the highlighted object, double click the collection object:

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Here you can change (among others):• the collection source (IP addresses or computer names)

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• the instances from which data is collected (all or from list, specify instance OIDs in the list)• the collection mode (such as if a threshold shall be checked)• the polling interval• threshold settings (threshold value and number of consecutive samples)• rearm settings (rearm value and number of consecutive samples

You must save the changes (menu item File | Save) to make them active.

Here is an example of a threshold event (threshold reached), as visible in the Threshold Alarms window:

One disadvantage of data collection is that the name of the application instance (e.g. TCLINKFI) is notdisplayed in clear text. Instead, you see an instance OID (e.g. 8.84.67.76.73.78.75.70.73). Part of this OID(starting from the second element) holds the decimal values of the single characters of the instance name(84 = T, 67 = C, 76 = L, 73 = I, 78 = N, 75 = K, 70 = F, 73 = I).

Here is an example of the matching threshold rearm alarm:

To create a new data collection object manually, select menu item Edit | MIB Object | New in the DataCollection & Thresholds window.

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Select the requested counter from the MIB object tree, in this example it is the tcCorrectedLinkerrorscounter of TCOSS.

Click OK to enter details:

Define which workstation shall be polled, how often data collection shall occur and whether thresholdalerts shall be created.

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Chapter 5

Integration with IBM Tivoli NetView

On the computer where the NetView runs, you need the SNMP service installed.

Loading Kofax Communication Server MIBs InteractivelyUse the tool “MIB Loader SNMP v1” (from start menu, below Programs | Tivoli NetView | Tasks, or fromMenu Tools | MIB | Loader SNMP V1 in NetView (advanced menu must be enabled)) and select MIB filesfrom table xxx.

Loading Kofax Communication Server MIBs via Command LineTools

On a command prompt, type the following to load the TOPCALL.MIB:

Loadmib –load TOPCALL.MIB –replace -silent

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To load other MIB files from the table xxxx, just replace TOPCALL.MIB with the correct file name.

Two sample batch files TCLoadMibNV and TCUnloadMibNV are installed during Setup. They can be usedto load or unload all KCS MIBs.These batch files assume that the MIB files are in a subdirectory TOPCALL below the directory referencedby environment variable $MIBFILES$ (typically c:\usr\ov\snmp_mibs).

Therefore, you should specify directory c:\usr\ov\snmp_mibs\TOPCALL when installing MIB files viaSetup.

Monitoring KCS Traps (Manual Configuration)The menu item Monitor | Events | All opens the event browser. Without proper configuration, traps createdby KCS applications show up with description “Trap found with no format in trapd.conf(4)”.

To change this, select menu item Options | Trap Settings in the event browser or in the NetView mainwindow.

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Add the Kofax Communication Server traps to the enterprise list, by clicking the New button below theenterprise list.Enter the enterprise name and ID as shown in the picture below (“topcall”, “1.3.6.1.4.1.3007”).

Then create a new trap definition, to specify how Kofax Communication Server traps shall be shown in theevent browser. Click “New…” at the bottom of the window.

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The most important information you have to specify for the trap definition is the event description. Thedescription suggested here (“$4: Event $5, $8”) causes a display string that contains the event source(parameter $4, registry subkey name of the application), the trap ID ($5) and the event text ($8).

As a result, an event will be displayed e.g. as follows:

Monitoring KCS Traps (Automatic Configuration)Utility \usr\ov\bin\addtrap adds a trap definition to the trapd.conf file.

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\usr\ov\bin\addtrap -n topcall -l tcEventLogTrap -i 1.3.6.1.4.1.3007 -g 6 -s 1 -S 1 -o V -t 1 -c "ApplicationAlert Events" -f - -F "$4: Event $5, $8"

A sample batch file TCAddTrapNV.bat containing exactly the above command line is installed duringSetup. Another batch file TCDelTrapNV.bat can be used to remove the trap definition again.

Querying Kofax Communication Server Performance CountersIn Tools | MIB | Browser SNMP V1, select the node name (computer nameor IP address) and navigate down the MIB object ID tree to find the counterbelow .iso.org.dod.internet.private.enterprises.topcall.software.

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Click “Get Values” to retrieve the current values of the selected counter (for all instances). In the examplebelow, the instance names (mxPerfInstance) of installed TC/LINK-MX instances were retrieved.

Displaying Performance Counter Information in a GraphicClick “Graph” to get a graph with the real-time performance of the selected MIB counters. Unfortunately,the graph does not contain the real instance names, but the symbolic constants, such as 9.84.67 instead.

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Choose Edit | Graph Properties to change the poll interval and displayed time range.

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Configuring Data Collection AutomaticallyThe sample batch file TCCollectNV.bat configures data collection for the most important counters.

Important: Load all Kofax Communication Server MIB files before running this batch job.

The batch job creates the data collection objects in suspended mode. To customize settings and startcollection, use menu item Tools | MIB | Collect Data (see next section).

Thresholds: For some counters, a threshold is defined. When this threshold is reached, a NetView threshold event(default: 58720263) is created. Another event (default: 58720264) is created, when the threshold isrearmed. The batch file uses the default threshold events. It is also possible to configure custom events,with a custom event description.

When configuring data collection, an event is created immediately when the threshold is reached. Formore sophisticated alerting (alert if threshold exceeded for x minutes), you must use rulesets based onthreshold events, and watch only for events created by the ruleset.

Batch job TCUnCollectNV.bat deletes all data collection objects installed via TCCollectNV.bat.

Data collection objects installed by TCCollectNV.bat


Thresholdsettings

Remark

tcsrvProcessStatus All applications 10 min Event if not 0(process notrunning)

tcOpenFiles_TCSI TCOSS 30 min Event if above6000

tcUniqueIDs_per_sec TCOSS 5 min Event if 0 (indicatesinactivity)

Use ruleset torestrict event(repeated 0 atbusiness hours)

tcFreeClient_ServerChannels TCOSS 30 min None If valuedecreases, moreC0 channelsshould beconfigured

xxMessagesFromTCOSS_LastHour(where xx may be ac, mx, ln, sm, oc etc.)


60 min Event if 0 (no messagereceived fromTCOSS within lasthour)

Should becombinedwith a rulesetthat checks atbusiness hoursonly.

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Thresholdsettings

Remark

xxMessagesToTCOSS_LastHour(where xx may be ac, mx, ln, sm, oc etc.)


60 min Event if 0(no messagereceived from mailsystem within lasthour)

Should becombinedwith a rulesetthat checks atbusiness hoursonly.

xxPercentTimeInTopcallAccess(where xx may be ac, mx, ln, sm, oc etc.)


60 min None High values mayindicate networkproblems

lnMessagesInQueueFromNotes TC/LINK-LN 60 min Event if > 100(more than 100messages queuedfor TC/LINK-LN inNotes)

mqMessagesInQueueToTOPCALL TC/LINK-MQ 60 min Event if > 100(more than 100messages inqueue)

mqMessagesInQueueToMQ TC/LINK-MQ 60 min Event if > 100(more than 100messages inqueue)

mqMessagesInQueueNOTIF TC/LINK-MQ 60 min Event if > 100(more than 100messages inqueue)

mqMessagesInQueueDIRSYNC TC/LINK-MQ 60 min Event if > 100(more than 100messages inqueue)

mxMessagesInMTS_OUT TC/LINK-MX 60 min Event if > 100(more than100 messagesin connectorMTS_OUT queue)

tcFetchEntries_per_sec TC/ReportFetch Agent

60 min None Fetched mailentries persecond (total)

tcFetchUsers_per_sec TC/ReportFetch Agent

60 min None Fetched userentries persecond (total)

tcFetchSEntries_per_sec TC/ReportFetch Agent

60 min None Fetched mailentries persecond (perTCOSS instance)

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Thresholdsettings

Remark

tcFetchSUsers_per_sec TC/ReportFetch Agent

60 min None Fetched userentries persecond (perTCOSS instance)

tcFetchSFetchtime_per_Entry_Msec TC/ReportFetch Agent

60 min None Duration of mailentry fetching(per TCOSSinstance)

tcFetchSFetchtime_per_User_Msec TC/ReportFetch Agent

60 min None Duration of userentry fetching(per TCOSSinstance)

tcFetchIsDeleting TC/ReportFetch Agent

60 min None If value is 1too often, it isrecommended tomake a databasecleanup.

tcReportIsReporting TC/Report 60 min None 1 during reportcreation

The following additional data collection objects are commented out in this batch file. Remove the startingREM to install these objects also:• Sample queue length counter for TCOSS and ASP TCOSS.• Counters for ASP TCOSS instance 01.

Configuring Data Collection ManuallyThe menu item Tools | MIB | Collect Data opens the MIB Data Collector window:

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To start collection for the highlighted object, click the Collect button.

To modify settings of the highlighted object, click the Properties button:

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MIB Object and Label define which performance counter is collected. The Instance field can be * (collectfrom all instances) or can hold an instance OID. The Station field holds the name of the computer wheredata is collected from.

To change the polling properties (e.g. interval and event settings), click the Polling Properties button.

In this example, the poll interval was changed to 3 minutes. You see that trap (event) number 58720283 iscreated if the collected value is 0 and that the threshold is rearmed when a nonzero value is encountered.

Here is an example of a threshold event (threshold reached), as visible in the event browser:

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One disadvantage of data collection is that the name of the application instance (e.g. TCLINKMX) is notdisplayed in clear text. Instead, you see an instance OID (e.g. 8.84.67.76.73.78.75.77.88). Part of this OID(starting from the second element) holds the decimal values of the single characters of the instance name(84 = T, 67 = C, 76 = L, 73 = I, 78 = N, 75 = K, 77 = M, 88 = X).

Here is an example of the matching threshold rearm event:

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To create a new data collection object manually, click New in the MIB Data Collector window. TheCollection Wizard leads you through the data collector definition process:

Select the requested counter from the MIB object tree, in this example it is the tc04OpenFiles_TCSIcounter (from an ASP TCOSS instance 04).

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Click Next to enter details:

Define which workstation shall be polled, how often data collection shall occur and whether thresholdtraps shall be created.

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Chapter 6

How To…

This chapter explains which KCS events (SNMP traps) or performance counters (collected SNMP data)can be used for the most important alerting purposes.

Prerequisite: TC/SNMP must be installed on the workstation where the application runs. It must beconfigured correctly to communicate with the SNMP manager of your choice.

Alerting via SNMP traps:

Look up trap ID, module name and severity of the event in chapters SNMP Traps and SNMP Traps perModule.

Make sure that a trap is created for the event: Edit the TCSNMP.XML file (on the workstation where theapplication runs) with SNMP_CONFIG, enable traps for the event.

Make sure that a trap is created for the application: Use a registry editor to view registry key HKLM\Software\Topcall\TCSNMP\TRAP\Sources on the workstation where the application runs. The application instance name (name of the application’s registry subkey) must be part of the multi stringSources registry value.

Make sure that TC/SNMP creates traps for events of this severity: Use a registry editor to view registrykey HKLM\Software\Topcall\TCSNMP\TRAP\EventType on the workstation where the application runs.This registry value is interpreted as a bit field, where bit 0 turns on traps for Error events, bit 1 turns ontraps for Warning events and bit 2 turns on traps for Informational events.

Example:

EventType value Description

0 No traps created

1 Traps created only for Error events

3 Traps created for Error and Warning events

7 Traps created for Error, Warning and Informational events

After changing the TC/SNMP registry or the TCSNMP.XML file, you must restart the SNMP service.

Alert When Application Availability StopsThis section describes the alerts when the application is not available.

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Via TCSRV Performance CounterCollect data from TCSRV performance counter tcsrvProcessStatus, create an alert when this value isnonzero.

See Application-Related Counters for details.

Via TCSRV EventsConfigure an alert for the following events created by module TCSRV:

Event ID Trap ID Description

21500 C03553FC Application process failed to start (parameter 4 = application)

21510 40355406 TCSRV service stopped

21527 40355417 Application process stopped (parameter 4 = application)

21534 4035541E Shutdown of service control manager (pending computershutdown)

Note it is also possible to get an event (event ID 21506, trap ID 40355402) when the application isrunning again. Parameter 4 holds the application name.

Via TCSRV Heartbeat EventYou can configure TCSRV to create regular heartbeat events (event ID 21535) while an application is upand running.

Create a registry value HeartBeat (REG_DWORD) below the application registry key. The value should bethe frequency of the heartbeat event (in minutes), such as 60 for hourly events.

Configure an alert if no heartbeat event was received for a certain interval (such as 70 minutes if the eventshould come every 60 minutes).

Trap parameter 4 holds the application name.

Via Application-Specific EventsSome applications create events when they terminate or become unavailable. Look up the main modulename for the application in SNMP Traps, and then check if this module has events with category “ProcessUnavailable” (see SNMP Traps per Module).

Note These applications usually create another event when they are available again (category “ProcessAvailable”).

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Alert When TCSRV Is Unable to Restart an ApplicationUse event 21500 (trap ID C03553FC ) created by module TCSRV. The application name is passed in trapparameter 4.

Alert When Application Is Unavailable for 10 MinutesCollect data from TCSRV performance counter tcsrvProcessStatus, create an alert when this value is non-zero for 10 minutes, rearm the alert when the value is zero again.

See section Application-Related Counters for details.

Alert If Faxes Cannot Be SentUse TCFW to configure a queue age threshold for the fax channel group. The queue age is counted inseconds; it is the maximum wait time for all messages waiting in the queue. Use MIBMAKER to createnew TCOSS REG and MIB files afterwards, apply the REG file on the TCOSS computer, and reload theMIB file into your SNMP manager application.

Use the performance counter created for the queue age value. Configure an alert when this counterreaches a certain value.

See perfTCOSSXX_CacheTable Entries for details.

Alert If TCLINK Does Not Pick Up Messages from TCOSSYou can either define a maximum number of messages waiting in the link queue(s) (queue length), or amaximum wait time for messages in the link queue(s) (queue age).

Use TCFW to configure a queue length or queue age threshold for the link queue user. Use MIBMAKERto create new TCOSS REG and MIB files afterwards, apply the REG file on the TCOSS computer, andreload the MIB file into your SNMP manager application.

Configure an alert when this counter exceeds the allowed maximum value.

See perfTCOSSXX_Queues for details.

Alert If No Messages Received from Remote Mail SystemWatch performance counter xxMessagesToTCOSS_LastHour (replace xx with the link characters of yourlink, such as TC/LINK-LN, mx for TC/LINK-MX). Configure an alert if this counter stays 0 for a certain time.See section Performance Counters for all Link Types for details.

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Alert If TC/LINK Encounters Too Many Document ConversionErrors

Configure an alert if trap ID 800113FB (event ID 5115) occurs too often.

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