Veritas Managed Backup Services eBook
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VERITAS™ MANAGED BACKUP SERVICES
RELIABLE BACKUP TO PROTECT YOUR DATA, YOUR BUSINESS, AND YOUR REPUTATION
WHAT IS THE STATUS OF YOUR CURRENT BACKUP ENVIRONMENT?“Every year, global businesses armed with traditional backup and DR solutions lose more than $50 billion due to application downtime— $26.5 billion in the United States alone. As a result, U.S. businesses lose roughly $20 billion each year to permanent data loss, and 40 percent of businesses that experience a massive data loss never reopen.” 1
of IT pros reported learning the ins and
outs of all solutions was a major challenge.
of IT pros said that using multiple
backup tools actually increases risk.
of IT pros report that it’s difficult to fully recover
a business after a disaster because each tool works differently.
1 eWeek, “Why Conventional Backup, Disaster Recovery Systems Fail,” Chris Preimesberger, December 4, 2014
2 © 2015 Veritas Technologies LLC. All rights reserved.
YOU AND YOUR BUSINESS DESERVE BETTERVeritas Managed Backup Services (MBS) offers monitoring, management, and support for your Veritas NetBackup™ environment.
Improve security through better protection of your data
Gain operational savings
Meet internal and regulatory requirements
Save time and focus internal resources on strategic tasks
Ensure best practices are up to ITIL standards
Invest based on reliable data
3 © 2015 Veritas Technologies LLC. All rights reserved.
BACKUP TO MOVE AHEADLead the way to an advanced backup environment
Veritas MBS provides:
Some MBS customers started with backup success rates as low as 80%, 60%, and even 40% in one case … these customers subsequently achieved, and still maintain, 98% or better.1
Proactive monitoring and management
World-class NetBackup experts
Full transparency for optimal data security
Rapid issue response times
Excellent backup success rates
Best practices based on deep and wide industry experience
1 Based on actual MBS data and customer telemetry as per Services Descriptions. http://go.symantec.com/managedserviceterms
4 © 2015 Veritas Technologies LLC. All rights reserved.
PROACTIVE MONITORING AND MANAGEMENT TO MINIMIZE ISSUES
▉ 24/7 monitoring of critical metrics—not just during business hours
▉ Real time incident remediation—day or night ▉ Guaranteed service levels, backup success rates, and critical
restore response time ▉ Expert execution of updates and upgrades, plus planning for
growth in your backup environment
Before MBS, several customers planned to purchase additional infrastructure to resolve backup performance issues. The MBS team determined that misconfigured virus scans and network bottlenecks were causing performance degradation. The team helped reconfigure the virus scans, which resolved the network bottlenecks. Performance increased, eliminating the need to purchase additional infrastructure.1 1 Based on an actual customer example in 2011–2012.
5 © 2015 Veritas Technologies LLC. All rights reserved.
LET WORLD-CLASS NETBACKUP EXPERTS SAFEGUARD YOUR DATA
▉ Assigned Service Delivery Manager provides clear communication to you and your team
▉ Experts with access to all of Veritas’ advanced technical resources deliver superior protection and fast issue resolution
▉ Root cause analysis for continual improvement ▉ Proactive capacity planning to help ensure that your data
stays protected ▉ Full service transparency lets you validate that your data
Because MBS monitors 24/7, issues are caught in near real time. This translates into a Time to Resolution that may potentially be 80%–90% shorter with MBS than without.1
1 Based on actual before and after comparisons of our existing customers support matrix.
6 © 2015 Veritas Technologies LLC. All rights reserved.
PROMOTE AND NURTURE BACKUP SUCCESS
▉ Access to real-time reports and metrics via online portal
▉ Monthly status delivery and quarterly business reviews
▉ Onsite delivery resources available if required
Without MBS With MBS
99.85% 99.99% 99.93% 99.90%
Monthly Average Backup Success Rates with Managed Backup Services (actual MBS customer data)1
Customer C Customer D
1 Based on actual before and after comparisons of our existing customers support matrix in 2011–2012.
7 © 2015 Veritas Technologies LLC. All rights reserved.
EFFECTIVE BACKUPS, SAFE DATA, STRONG BUSINESS
▉ SLAs are guaranteed and enforced ▉ Incidents managed and escalated 24/7 to help ensure
backup success ▉ Predictable costs and maximum value from NetBackup solution ▉ Full transparency with insight at your fingertips
An MBS customer believed they needed to invest in additional storage capacity, but didn’t know how to justify it. MBS completed a comprehensive review of their backup policy configuration and retention requirements, then provided the IT staff the data required to confidently submit a significant CapEx request. The request was approved.1
1 Based on an actual customer experience in 2012.
8 © 2015 Veritas Technologies LLC. All rights reserved.
Savings come from: ▉ Direct staffing costs
recoverable costs from out-tasking staff to Veritas ▉ Technology costs
cost savings from the more efficient use of disk arrays, tape drives, and tape media
▉ Backup/restore operations costs lower cost of reporting, policies and procedures, and other costs of running backup and recovery operations
Average annual savings from out-tasking backup
and recovery operations to Managed Backup Services.
average savings in operational costs in the
first year alone.1
1 Symantec White Paper, “Measuring the Economic Benefits of Symantec Managed Backup Services,” March 2009
9 © 2015 Veritas Technologies LLC. All rights reserved.
WITH VERITAS MANAGED BACKUP SERVICES
▉ 98 percent or better backup success rates1
▉ A designated Service Delivery Manager for your business
▉ Regular delivery status and business reviews ▉ Maximum value from your backup solution ▉ The peace of mind of knowing that your backups are
complete, your data is available, and your business is safe
Increase security, accountability, and preparedness Save time, money, and resources
1 See Service Level Agreement http://go.symantec.com/managedserviceterms
10 © 2015 Veritas Technologies LLC. All rights reserved.