Verifone Downloader to Remove Certificates · Enter the Verix Terminal Manager Screen. Power on...

Instr

uc

tio

n

Ma

nu

al

Verifone Downloader to Remove Certificates


Verifone Confidential 2 06/06/2019

IMPORTANT NOTICE Verifone, the Verifone logo, MX Solutions, VX Evolution, and Engage are Trademarks and/or Registered Trademarks of VeriFone, Inc., its subsidiaries or affiliates in the U.S. or in other countries. All other brand names and trademarks appearing in this publication are the property of their respective owners. NO WARRANTY The information contained in this publication is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this publication, this publication may contain errors or omissions. The examples and samples are for illustration only. You should verify the applicability of any example or sample program before placing the software into productive use. This publication is supplied “as-is”. LIMITED LIABILITY In no event shall Verifone be liable for any indirect, special, incidental, or consequential damages including damages for loss of business, profits, or the like, even if Verifone or its representatives have been advised of the possibility of such damages. CONTACT INFORMATION Verifone, Inc. North America Development The Royal Center Four 11700 Great Oaks Way, Suite 210 Alpharetta, GA 30022 www.verifone.com Printed in the United States of America Copyright © 2019 VeriFone, Inc. All rights reserved No part of this publication may be copied, distributed, stored in a retrieval system, translated into any human or computer language, transmitted in any form or by any means without prior written permission of Verifone, Inc.



TABLE OF CONTENTS

PURPOSE 4

INSTRUCTIONS 6

APPENDIX A – DIAL IN INSTRUCTIONS FOR VERIFONE HELPDESK 13



Purpose

The “Verifone Removes Certificates Utility” is a small download file that repairs the TrustStore certificate

store on the terminal. It works by deleting the existing TrustStore from the terminal that contains the

expired certificate, and then the TrustStore is rebuilt with a list of trusted root certificates that have not

expired.

As a precautionary measure, this utility has been programmed to remove any root certificates that expire

prior to the year 2020. The utility is signed by the Verifone System sponsor and does not require

resigning by a client specific sponsor. The utility addresses the rebooting issue by removing the expired

certificates that trigger it.

This utility does not install any applications or executable files on the terminal, nor does it update the

CommServer application itself to the most recent version. The utility is designed to provide temporary

resolution to the rebooting issue until the year 2020, when the next root certificate is expected to expire.

Affected Devices

Terminals running CommServer Versions prior to version 5.4.4 or the VX 680 and VX 820 Duet running

SoftPay with Comm Server prior to 4.9.3 could be affected. This issue is not solved by power cycling the

terminals. VX terminals (VX 520, VX 805, VX 820, VX 820 Duet, VX 680, VX 690 and VX 675) and e

Series terminals (e315, e315m, e335, e355) with CommServer software prior to version 5.4.4 or 4.9.3

could be impacted by this issue.

Terminals running CommServer Versions prior to version 5.4.4 or the VX 680 and VX 820 Duet running

SoftPay with Comm Server prior to 4.9.3 could be affected.

VX Devices: VX 520, VX 805, VX 820, VX 820 Duet, VX 680, VX 690 and VX 675

eSeries Devices: e315, e315m, e335, e355

NOTE

For VX 805 and VX 820 devices, please ensure your Ethernet cable is connected.

For e355 and VX 690 devices, please ensure your Wi-Fi connection is up and

connected.

Dial Instructions below.

Devices that are not connected will not be able to properly complete the download.



Video Instructions

VX 680 VX 690 VX 805

VX 820 e355

VX 520 Coming Soon

https://player.vimeo.com/video/339546257












Instructions

1. Enter the Verix Terminal Manager Screen.

Power on your device. During the boot up sequence, when the

terminal displays the OS and certificate information, press

“Enter” (green key) and the number “7” key simultaneously.

This will take you to the Terminal Manager Screen.

2. Enter system password.

Enter in the System Level password assigned to your location. If

you do not know your password, contact your corporate IT. If your

corporate IT does not know your password, please contact your

processor or integrator.

Please note for security reasons, Verifone does not have visibility

to passwords for devices.

3. Open the Download Manager.

Within the Verix Terminal Manager, press the number key to select

option “Download”.

NOTE

Due to the timing of the boot

sequence, you may need to make

multiple attempts. You will know that

you are ready to proceed when the

terminal prompts for a password.



4. Enter Group ID.

Select Group ID 1 and press enter. This should be the default

option on this screen. When you are prompted for your “Group

Password,” enter the System Level Password used in Step 2.

5. Select Multi-App.

In the following screen, select “2> Single App” by pressing the

number “2” key.

NOTE: There is only one application, but this eliminates entering the

application name.

6. Select Partial Download.

When prompted for Full Download (Full dnld) or Partial Download

(Partial dnld), press the number “2” key to conduct a partial download.

NOTE

You MUST select Partial Download. If

you select Full Download, you will

wipe the terminal!



7. Select TCP/IP option.

The next screen will provide multiple options for conducting the

download. Press the appropriate number key to select the

“TCP/IP” option.

8. Select Download.

At this point, the screen will go white or blue (color will depend on

your device model) for a few seconds. You should then see

prompts on the screen for either Download or FTP. Use the arrow

keys to ensure the “Download” option is highlighted and press

Enter (green key).

9. Comm Technology

Wait 5-10 seconds (depending on your network speed) and then

use second purple key from left and select Ethernet if your device

is connected with an Ethernet cable, or Wi-Fi if you are using a

Wi-Fi connection.

NOTE

For some devices, you may need to scroll

to the next menu page to find the TCP/IP

option. Simply use the up/down arrow keys

to navigate to the next menu page.

NOTE For Dial Instructions Proceed with Steps 7-

10 Below

NOTE

For the VX 820, press the “8” key to scroll

to Ethernet or touch the screen to select

Ethernet.

For the e355 and VX 690, press the “8”

key to scroll down and select Wi-Fi.



10. Commence download.

You are now about ready to begin the Download. On the following

screen, select Download and press Enter (green key).

You will then be prompted for information for the download.

Confirm that each prompt has the values as pictured in each

screenshot, unless otherwise noted. If not, press the Yellow

backspace key to enter Edit mode and change the value using the

numeric keypad and the alpha key, if present. If the alpha key is

not present, then you will need to press numeric keys repeatedly to

cycle through to their alphabetic values. For the VX 520 and VX 805

devices, you can also enter Edit mode by pressing the purple button

directly below the word “Edit”.

11. Press Enter (green key) after each of the screens (A-F)

NOTE

Valid values for this field are TTF1 through TTF999. Depending on volume, you

may need to use a different value for this field if you receive a Terminal Not

Available error. Or you can download concurrent devices using different values for

this field on each device.

You will need to enter Edit mode by using the Yellow backspace key or pressing the

purple button below “Edit” on the VX 520 or VX 805.

A B C

D E F



12. Press Enter (green key).

13. Press Enter (green key) after each of the next screens (A-E)

A

D E

B C



14. Press Enter (green key) for download to begin.

15. Once completed, the terminal will return to the following

screen.

16. Press Cancel (red key) once.

Press Enter (green key).



17. Press the down arrow key to display the second page of

items and highlight Restart.

The device will reboot and load applications.

From the POS, perform a Test transaction to confirm that full

functionality has been restored.

NOTE

If you are unable to complete the utility download, and your terminal is stuck in a

reboot loop, follow these instructions. REQUIRED: You will still need to download

the utility, outlined within, prior to June 25, 2019.

http://www2.verifone.com/DHEAPV7



Dial Download instructions Steps 1 – 6 (above) are the same as used for TCP/IP connection. Please reference the steps above. The

phone number shown below is for the Verifone download servers. If you do not pull updates from

Verifone, please use the Phone Number and Terminal ID of your Acquirer. If the phone number is

already present in the terminal then you should use the number instead of changing to the numbers shown

below in the document.

Note: It is possible that information already exists for a dial download. Please confirm it is correct below

(Step 10). If its not, select 1> Edit to enter information.

7) Select 1 for Modem.

8) Enter the Host Phone Number. For the Verifone phone number

use 18007842813 or 18888325712. If you have a phone number in

the device then you may be setup with your Acquirer’s phone number.

NOTE

If the information in your terminal is blank than call the support number for your

credit card service. This is often shown on a label on your device. They will be

able to assist you with the phone number and terminal ID.

NOTE

There might be a case where the merchant needs a value in front of the phone number

to get a dial tone. Standard dial prefix values may be a 9 or an 8. In that case, the

phone number would be 9, 18007842813, for example. They will enter the prefix,

followed by a comma, and then enter the phone number.



9) Enter the Terminal ID

The customer will enter the Terminal ID for the device to pull the

Verifone Download Utility. The Verifone Terminal ID’s are shown

below. If you normally do not receive downloads form Verifone then

you should contact your acquirer for the appropriate dial download

configuration.

10) Confirm the information. If it is correct, hit 2> Start. The terminal

will dial, connect and download the information.

NOTE

Valid values for the Verifone Vericentre servers are TTF1 through TTF999. Depending on

volume, you may need to use a different value for this field if you receive a Terminal Not

Available error. Or you can download concurrent devices using different values for this field

on each device.

You will need to enter Edit mode by using the Yellow backspace key or pressing the purple

button below “Edit” on the VX 520 or VX 805.

NOTE Please make sure that the dial line is connected.

NOTE

If you are unable to complete the utility download, and your terminal is stuck in a

reboot loop, follow these instructions. REQUIRED: You will still need to download

the utility, outlined within, prior to June 25, 2019.

http://www2.verifone.com/DHEAPV7

Verifone Downloader to Remove Certificates · Enter the Verix Terminal Manager Screen. Power on...

Documents

Transcript of Verifone Downloader to Remove Certificates · Enter the Verix Terminal Manager Screen. Power on...